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Let me just check your account. Hello, Chloe? Yes. Thank you for waiting. Upon checking here, yeah, the delivery address is Unit 3353 2 five, Angu Okay. Let me just check the network. Mhmm. So they yeah. The unit add the unit number is 335 or yeah. We have it correct here. Unit number is 325 Then 335 Anquetau Street, Greenway, A C T 2900. Okay. So the delivery, the unit number is 335. Yeah. Okay. But so you did not receive the router? Have you also spoke with AU Post or not yet? Yeah. The wrong address. Yeah. It was mentioned here as well that it is delivered and left in a safe place. Mhmm. Is it okay if I request you to contact the Australian post to tell this as well? Mhmm. I'll try to create a label here. Yeah. I'll report this to the back end team, then I'll get back to you for updates. But is it okay if for the meantime you also call the Australian post to report this as well and tell them the correct address instead? For the meantime, is it okay if you call the Australian post as well? The report as well. Yeah. Yeah. I'll report this to the back end team, then I'll get back to you. I don't know yet. I think they'll yeah. I think they're they're just going to change the address, contact the Australian post. Yeah. No need for it to send a new one. Mhmm. Address is Unit 325 335 Ankitau Street, Greenway, 8829 00. Yeah. I'll give you a callback again. Okay. Thank you. Is it okay if we give you a callback to the registered number here on your end, which is last mhmm. Okay. Last four digit is 1976. Okay. Thank you then. We'll give you a callback to this number. You're welcome. 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Good good morning. This is Maureen from Airtel. Okay. Let me just check your account.\n\nCan I have your full name, please? Mhmm. Mhmm. Mhmm. Okay.\n\nIs it okay if I put you on hold? Let me just check your account. Hello, Chloe? Yes. Thank you for waiting.\n\nUpon checking here, yeah, the delivery address is Unit 3353 2 five, Angu Okay. Let me just check the network. Mhmm. So they yeah. The unit add the unit number is 335 or yeah.\n\nWe have it correct here. Unit number is 325 Then 335 Anquetau Street, Greenway, A C T 2900. Okay. So the delivery, the unit number is 335. Yeah.\n\nOkay. But so you did not receive the router? Have you also spoke with AU Post or not yet? Yeah. The wrong address.\n\nYeah. It was mentioned here as well that it is delivered and left in a safe place. Mhmm. Is it okay if I request you to contact the Australian post to tell this as well? Mhmm.\n\nI'll try to create a label here. Yeah. I'll report this to the back end team, then I'll get back to you for updates. But is it okay if for the meantime you also call the Australian post to report this as well and tell them the correct address instead? For the meantime, is it okay if you call the Australian post as well?\n\nThe report as well. Yeah. Yeah. I'll report this to the back end team, then I'll get back to you. I don't know yet.\n\nI think they'll yeah. I think they're they're just going to change the address, contact the Australian post. Yeah. No need for it to send a new one. Mhmm.\n\nAddress is Unit 325 335 Ankitau Street, Greenway, 8829 00. Yeah. I'll give you a callback again. Okay. Thank you.\n\nIs it okay if we give you a callback to the registered number here on your end, which is last mhmm. Okay. Last four digit is 1976. Okay. Thank you then.\n\nWe'll give you a callback to this number. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.48,"sentiment":"neutral","sentiment_score":0.19266439974308017},{"text":"Good good morning.","start":2.48,"end":3.36,"sentiment":"positive","sentiment_score":0.4924694101015727},{"text":"This is Maureen from Airtel.","start":3.36,"end":5.06,"sentiment":"neutral","sentiment_score":0.19277383387088776},{"text":"Okay.","start":51.875,"end":52.375,"sentiment":"neutral","sentiment_score":-0.03411285579204559},{"text":"Let me just check your account.","start":52.434998,"end":55.975,"sentiment":"neutral","sentiment_score":-0.017138783043871324}],"sentiment":"neutral","sentiment_score":0.1560622653341852,"num_words":16,"start":2.08,"end":55.975},{"sentences":[{"text":"Can I have your full name, 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meantime, is it okay if you call the Australian post as well?","start":546.22,"end":550.07996,"sentiment":"neutral","sentiment_score":-0.010071772217218364}],"sentiment":"neutral","sentiment_score":0.08956576751370449,"num_words":64,"start":513.415,"end":550.07996},{"sentences":[{"text":"The report as well.","start":551.25995,"end":552.3,"sentiment":"neutral","sentiment_score":0.06716788280755281},{"text":"Yeah.","start":552.3,"end":552.8,"sentiment":"neutral","sentiment_score":-0.12853321433067322},{"text":"Yeah.","start":560.795,"end":561.295,"sentiment":"neutral","sentiment_score":-0.07677982747554779},{"text":"I'll report this to the back end team, then I'll get back to you.","start":561.355,"end":566.175,"sentiment":"neutral","sentiment_score":0.00043671182356774807},{"text":"I don't know 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you.","start":609.81,"end":610.55,"sentiment":"neutral","sentiment_score":0.12825386598706245}],"sentiment":"neutral","sentiment_score":0.03711566277779639,"num_words":20,"start":595.475,"end":610.55},{"sentences":[{"text":"Is it okay if we give you a callback to the registered number here on your end, which is last mhmm.","start":616.755,"end":624.98004,"sentiment":"neutral","sentiment_score":0.005421726210486321},{"text":"Okay.","start":626.72003,"end":627.22003,"sentiment":"neutral","sentiment_score":-0.008673122152686119},{"text":"Last four digit is 1976.","start":627.60004,"end":630.36285,"sentiment":"neutral","sentiment_score":-0.008806842565536498},{"text":"Okay.","start":631.8829,"end":632.3829,"sentiment":"neutral","sentiment_score":0.18088358640670776},{"text":"Thank you then.","start":632.5228,"end":633.24286,"sentiment":"positive","sentiment_score":0.3608493506908417}],"sentiment":"neutral","sentiment_score":0.042728404965131514,"num_words":31,"start":616.755,"end":633.24286},{"sentences":[{"text":"We'll give you a callback to this number.","start":633.24286,"end":635.10284,"sentiment":"neutral","sentiment_score":0.19877929240465164},{"text":"You're welcome.","start":637.24286,"end":637.8829,"sentiment":"neutral","sentiment_score":0.31644298136234283},{"text":"Bye.","start":637.8829,"end":638.3829,"sentiment":"neutral","sentiment_score":0.11196570098400116}],"sentiment":"neutral","sentiment_score":0.21228054572235455,"num_words":11,"start":633.24286,"end":638.3829}]}}]},{"alternatives":[{"transcript":"Hi. My name is Chloe. I was speaking to another lady. She said that she was putting me through to the tech support team. I've just had issues with my address. I've got I had a modem delivered by you guys, but it's being delivered to the building next door, and now the modem is gone. And then I've checked the web the, like, billing and shipping address, and it's put down wrong. It's back to front for some reason. So I don't know if your website has switched it or something, but it's yeah. And now I the the the parcel was delivered, but now it's gone. Mhmm. Yeah. So it's Chloe Marie Bradley. It's c l o e, hyphen, m a r, e e. Bradley is b r a d l e y. Okay. Yeah. That's fine. Thank you. I'm sorry, MJ. This is taking forever. Hello? It's okay. Yeah. So my address is my address is 325 Of 335. So it was delivered to 335Of325, but I'm three two five of three three five. Yeah. I'm happy, like, to cut my losses. I just need that changed, and I'll pay for a new modem. Like, I I don't mind. I just really need Internet. The unit number is 325. Because I've got down here unit on the email that you guys sent me, Unit 335 Of 325 Anchatel Street, and it's it's meant to be 325 Of 335 back to front. Yeah. The unit number is 325. The building is 335. Yep. No. I got a photo from Oz Post, and I can see that because they delivered it and that it's not in my building. It's it's somewhere else. No. Not yet. Because I by the looks of it, it's it's actually the wrong address. Like, they they delivered it to the right place on the package, but it's yeah. Yeah. Yeah. Can yeah. I can definitely do that, but can we just, like, organize a new one? Yep. Because I I don't think I'm gonna be able to get it. Sorry. What was that? Sorry. I need to go in. Yeah. I can do that, but it's it's not a fault on on their end. They've actually they've delivered it to the correct address, so there's there's not really much point. Okay. Perfect. Is it can can you guys just send me a new modem to the right address? Or I'm happy to pay for it. Okay. Okay. Yeah. Okay. So just to confirm, what what address are you is is it is it going to? Yep. Yeah. Okay. Perfect. And you guys are gonna call me back? Okay. Alright. Thank you. Just to let you know, what what phone number are you gonna call me back on? Yeah. Yeah. That's fine. Because I've just had to call off of the, yeah, I've had to call off of a different phone because mine's playing up. But yeah. Yes. That's right. Perfect. Perfect. Thank you. Talk soon. Okay. 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My name is Chloe. I was speaking to another lady. She said that she was putting me through to the tech support team. I've just had issues with my address.\n\nI've got I had a modem delivered by you guys, but it's being delivered to the building next door, and now the modem is gone. And then I've checked the web the, like, billing and shipping address, and it's put down wrong. It's back to front for some reason. So I don't know if your website has switched it or something, but it's yeah. And now I the the the parcel was delivered, but now it's gone.\n\nMhmm. Yeah. So it's Chloe Marie Bradley. It's c l o e, hyphen, m a r, e e. Bradley is b r a d l e y.\n\nOkay. Yeah. That's fine. Thank you. I'm sorry, MJ.\n\nThis is taking forever. Hello? It's okay. Yeah. So my address is my address is 325 Of 335.\n\nSo it was delivered to 335Of325, but I'm three two five of three three five. Yeah. I'm happy, like, to cut my losses. I just need that changed, and I'll pay for a new modem. Like, I I don't mind.\n\nI just really need Internet. The unit number is 325. Because I've got down here unit on the email that you guys sent me, Unit 335 Of 325 Anchatel Street, and it's it's meant to be 325 Of 335 back to front. Yeah. The unit number is 325.\n\nThe building is 335. Yep. No. I got a photo from Oz Post, and I can see that because they delivered it and that it's not in my building. It's it's somewhere else.\n\nNo. Not yet. Because I by the looks of it, it's it's actually the wrong address. Like, they they delivered it to the right place on the package, but it's yeah. Yeah.\n\nYeah. Can yeah. I can definitely do that, but can we just, like, organize a new one? Yep. Because I I don't think I'm gonna be able to get it.\n\nSorry. What was that? Sorry. I need to go in. Yeah.\n\nI can do that, but it's it's not a fault on on their end. They've actually they've delivered it to the correct address, so there's there's not really much point. Okay. Perfect. Is it can can you guys just send me a new modem to the right address?\n\nOr I'm happy to pay for it. Okay. Okay. Yeah. Okay.\n\nSo just to confirm, what what address are you is is it is it going to? Yep. Yeah. Okay. Perfect.\n\nAnd you guys are gonna call me back? Okay. Alright. Thank you. Just to let you know, what what phone number are you gonna call me back on?\n\nYeah. Yeah. That's fine. Because I've just had to call off of the, yeah, I've had to call off of a different phone because mine's playing up. But yeah.\n\nYes. That's right. Perfect. Perfect. Thank you.\n\nTalk soon. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.052229538559913635},{"text":"My name is Chloe.","start":6.48,"end":7.52,"sentiment":"neutral","sentiment_score":0.03209481108933687},{"text":"I was speaking to another lady.","start":7.52,"end":8.88,"sentiment":"neutral","sentiment_score":0.0002992277344067891},{"text":"She said that she was putting me through to the tech support team.","start":8.88,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.07544740604666564},{"text":"I've just had issues with my address.","start":12.755,"end":16.455,"sentiment":"neutral","sentiment_score":-0.2621421196631023}],"sentiment":"neutral","sentiment_score":-0.0849486118362796,"num_words":31,"start":5.92,"end":16.455},{"sentences":[{"text":"I've got I had a modem delivered by you guys, but it's being delivered to the building next door, and now the modem is gone.","start":16.595,"end":26.89,"sentiment":"neutral","sentiment_score":-0.27431741714477537},{"text":"And then I've checked the web the, like, billing and shipping address, and it's put down wrong.","start":26.89,"end":34.03,"sentiment":"neutral","sentiment_score":-0.28316233350950126},{"text":"It's back to front for some reason.","start":34.25,"end":36.489998,"sentiment":"neutral","sentiment_score":-0.2763399694647108},{"text":"So I don't know if your website has switched it or something, but it's yeah.","start":36.489998,"end":43.515,"sentiment":"neutral","sentiment_score":-0.26086721221605935},{"text":"And now I the the the parcel was delivered, but now it's gone.","start":43.515,"end":47.375,"sentiment":"neutral","sentiment_score":-0.3185037775681569}],"sentiment":"neutral","sentiment_score":-0.2812939243657248,"num_words":77,"start":16.595,"end":47.375},{"sentences":[{"text":"Mhmm.","start":55.109997,"end":55.609997,"sentiment":"neutral","sentiment_score":0.011642253957688808},{"text":"Yeah.","start":57.91,"end":58.149998,"sentiment":"neutral","sentiment_score":0.011484453454613686},{"text":"So it's Chloe Marie Bradley.","start":58.149998,"end":59.67,"sentiment":"neutral","sentiment_score":0.013895918987691403},{"text":"It's c l o e, hyphen, m a r, e e.","start":59.67,"end":64.57001,"sentiment":"neutral","sentiment_score":0.006937856891785155},{"text":"Bradley is b r a d l e y.","start":65.99,"end":68.65,"sentiment":"neutral","sentiment_score":0.004349251536445485}],"sentiment":"neutral","sentiment_score":0.007706147851422429,"num_words":27,"start":55.109997,"end":68.65},{"sentences":[{"text":"Okay.","start":71.815,"end":72.055,"sentiment":"neutral","sentiment_score":0.021648123860359192},{"text":"Yeah.","start":72.055,"end":72.215004,"sentiment":"neutral","sentiment_score":0.06996861100196838},{"text":"That's fine.","start":72.215004,"end":73.035,"sentiment":"neutral","sentiment_score":0.1938561052083969},{"text":"Thank you.","start":73.415,"end":74.155,"sentiment":"neutral","sentiment_score":0.31171512603759766},{"text":"I'm sorry, MJ.","start":351.125,"end":352.085,"sentiment":"neutral","sentiment_score":-0.17524921397368112}],"sentiment":"neutral","sentiment_score":0.06411239504814148,"num_words":9,"start":71.815,"end":352.085},{"sentences":[{"text":"This is taking forever.","start":352.085,"end":353.22498,"sentiment":"negative","sentiment_score":-0.3483624830842018},{"text":"Hello?","start":357.205,"end":357.705,"sentiment":"neutral","sentiment_score":0.008253851905465126},{"text":"It's okay.","start":360.86002,"end":361.44,"sentiment":"neutral","sentiment_score":0.03586408495903015},{"text":"Yeah.","start":369.5,"end":369.90002,"sentiment":"neutral","sentiment_score":0.007760890759527683},{"text":"So my address is my address is 325 Of 335.","start":369.90002,"end":374.595,"sentiment":"neutral","sentiment_score":-0.005931051884545013}],"sentiment":"neutral","sentiment_score":-0.07583430769995579,"num_words":18,"start":352.085,"end":374.595},{"sentences":[{"text":"So it was delivered to 335Of325, but I'm three two five of three three five.","start":376.415,"end":384.195,"sentiment":"neutral","sentiment_score":-0.007108527421951294},{"text":"Yeah.","start":388.46,"end":388.96,"sentiment":"neutral","sentiment_score":0.1136283129453659},{"text":"I'm happy, like, to cut my losses.","start":389.34,"end":392.0,"sentiment":"neutral","sentiment_score":0.17950984516314097},{"text":"I just need that changed, and I'll pay for a new modem.","start":392.13998,"end":395.98,"sentiment":"neutral","sentiment_score":0.036872021233042084},{"text":"Like, I I don't mind.","start":395.98,"end":397.34,"sentiment":"neutral","sentiment_score":-0.029103420302271844}],"sentiment":"neutral","sentiment_score":0.039012911776080725,"num_words":40,"start":376.415,"end":397.34},{"sentences":[{"text":"I just really need Internet.","start":397.34,"end":398.72,"sentiment":"neutral","sentiment_score":-0.08784209862351418},{"text":"The unit number is 325.","start":405.345,"end":407.605,"sentiment":"neutral","sentiment_score":0.014579422958195209},{"text":"Because I've got down here unit on the email that you guys sent me, Unit 335 Of 325 Anchatel Street, and it's it's meant to be 325 Of 335 back to front.","start":419.37,"end":431.23,"sentiment":"neutral","sentiment_score":0.025919078470906243},{"text":"Yeah.","start":434.625,"end":435.125,"sentiment":"neutral","sentiment_score":0.035426050424575806},{"text":"The unit number is 325.","start":445.94,"end":447.94,"sentiment":"neutral","sentiment_score":0.03607881516218185}],"sentiment":"neutral","sentiment_score":0.014144109562039375,"num_words":48,"start":397.34,"end":447.94},{"sentences":[{"text":"The building is 335.","start":447.94,"end":449.80002,"sentiment":"neutral","sentiment_score":0.020964389201253653},{"text":"Yep.","start":454.34003,"end":454.84003,"sentiment":"neutral","sentiment_score":-0.05673917382955551},{"text":"No.","start":454.90002,"end":455.40002,"sentiment":"neutral","sentiment_score":-0.2493986934423447},{"text":"I got a photo from Oz Post, and I can see that because they delivered it and that it's not in my building.","start":460.55502,"end":468.655,"sentiment":"neutral","sentiment_score":-0.14588943933663162},{"text":"It's it's somewhere else.","start":468.795,"end":470.975,"sentiment":"neutral","sentiment_score":-0.1354069858789444}],"sentiment":"neutral","sentiment_score":-0.12482925329470274,"num_words":33,"start":447.94,"end":470.975},{"sentences":[{"text":"No.","start":478.12997,"end":478.44998,"sentiment":"neutral","sentiment_score":-0.23730166256427765},{"text":"Not yet.","start":478.44998,"end":479.09,"sentiment":"neutral","sentiment_score":-0.29236894845962524},{"text":"Because I by the looks of it, it's it's actually the wrong address.","start":479.09,"end":483.59,"sentiment":"negative","sentiment_score":-0.445478441623541},{"text":"Like, they they delivered it to the right place on the package, but it's yeah.","start":483.65,"end":492.125,"sentiment":"neutral","sentiment_score":-0.23789313895006975},{"text":"Yeah.","start":494.82498,"end":495.32498,"sentiment":"neutral","sentiment_score":0.09081137180328368}],"sentiment":"neutral","sentiment_score":-0.3153389066574164,"num_words":32,"start":478.12997,"end":495.32498},{"sentences":[{"text":"Yeah.","start":496.745,"end":497.245,"sentiment":"neutral","sentiment_score":0.023816823959350582},{"text":"Can yeah.","start":506.34,"end":507.06,"sentiment":"neutral","sentiment_score":0.18178655207157135},{"text":"I can definitely do that, but can we just, like, organize a new one?","start":507.06,"end":511.08,"sentiment":"neutral","sentiment_score":0.17734492889472417},{"text":"Yep.","start":523.155,"end":523.395,"sentiment":"neutral","sentiment_score":0.09385737031698228},{"text":"Because I I don't think I'm gonna be able to get it.","start":523.395,"end":526.23,"sentiment":"neutral","sentiment_score":-0.045286922405163445}],"sentiment":"neutral","sentiment_score":0.08068777446945509,"num_words":30,"start":496.745,"end":526.23},{"sentences":[{"text":"Sorry.","start":542.915,"end":543.235,"sentiment":"neutral","sentiment_score":-0.03357965499162674},{"text":"What was that?","start":543.235,"end":544.035,"sentiment":"neutral","sentiment_score":-0.04109319175283114},{"text":"Sorry.","start":544.035,"end":544.515,"sentiment":"neutral","sentiment_score":-0.18982528150081637},{"text":"I need to go in.","start":544.515,"end":545.575,"sentiment":"neutral","sentiment_score":-0.15728680193424224},{"text":"Yeah.","start":550.755,"end":551.075,"sentiment":"neutral","sentiment_score":0.03709619119763374}],"sentiment":"neutral","sentiment_score":-0.099638393656774,"num_words":11,"start":542.915,"end":551.075},{"sentences":[{"text":"I can do that, but it's it's not a fault on on their end.","start":551.075,"end":554.295,"sentiment":"neutral","sentiment_score":-0.14488896035722323},{"text":"They've actually they've delivered it to the correct address, so there's there's not really much point.","start":554.9,"end":559.72003,"sentiment":"negative","sentiment_score":-0.4140420313924551},{"text":"Okay.","start":564.82,"end":565.3,"sentiment":"neutral","sentiment_score":0.046996790915727615},{"text":"Perfect.","start":565.3,"end":565.8,"sentiment":"positive","sentiment_score":0.3977493643760681},{"text":"Is it can can you guys just send me a new modem to the right address?","start":565.86005,"end":569.7,"sentiment":"neutral","sentiment_score":0.06496791134122759}],"sentiment":"neutral","sentiment_score":-0.14935177521935353,"num_words":48,"start":551.075,"end":569.7},{"sentences":[{"text":"Or I'm happy to pay for it.","start":569.7,"end":575.495,"sentiment":"neutral","sentiment_score":-0.1662076594574111},{"text":"Okay.","start":580.995,"end":581.495,"sentiment":"neutral","sentiment_score":0.005457981489598751},{"text":"Okay.","start":583.155,"end":583.655,"sentiment":"neutral","sentiment_score":0.0291580930352211},{"text":"Yeah.","start":585.86,"end":586.18,"sentiment":"neutral","sentiment_score":0.03454742580652237},{"text":"Okay.","start":586.18,"end":586.5,"sentiment":"neutral","sentiment_score":0.028258590027689937}],"sentiment":"neutral","sentiment_score":-0.09691195689480413,"num_words":11,"start":569.7,"end":586.5},{"sentences":[{"text":"So just to confirm, what what address are you is is it is it going to?","start":586.5,"end":591.95996,"sentiment":"neutral","sentiment_score":0.02144929557107389},{"text":"Yep.","start":597.875,"end":598.375,"sentiment":"neutral","sentiment_score":0.013815991580486298},{"text":"Yeah.","start":602.275,"end":602.775,"sentiment":"neutral","sentiment_score":0.010932013392448424},{"text":"Okay.","start":603.235,"end":603.635,"sentiment":"neutral","sentiment_score":0.09812045097351074},{"text":"Perfect.","start":603.635,"end":604.115,"sentiment":"neutral","sentiment_score":0.19858622550964355}],"sentiment":"neutral","sentiment_score":0.03323217052966356,"num_words":20,"start":586.5,"end":604.115},{"sentences":[{"text":"And you guys are gonna call me back?","start":604.115,"end":605.735,"sentiment":"neutral","sentiment_score":0.06729821814224124},{"text":"Okay.","start":607.155,"end":607.655,"sentiment":"neutral","sentiment_score":0.03997373580932617},{"text":"Alright.","start":608.195,"end":608.59503,"sentiment":"neutral","sentiment_score":0.0586262047290802},{"text":"Thank you.","start":608.59503,"end":609.33,"sentiment":"neutral","sentiment_score":0.2049672231078148},{"text":"Just to let you know, what what phone number are you gonna call me back on?","start":609.89,"end":613.91003,"sentiment":"neutral","sentiment_score":0.06079849717207253}],"sentiment":"neutral","sentiment_score":0.0721320030944688,"num_words":28,"start":604.115,"end":613.91003},{"sentences":[{"text":"Yeah.","start":620.85004,"end":621.09,"sentiment":"neutral","sentiment_score":0.009893568232655523},{"text":"Yeah.","start":621.09,"end":621.33,"sentiment":"neutral","sentiment_score":0.00815404113382101},{"text":"That's fine.","start":621.33,"end":621.81,"sentiment":"neutral","sentiment_score":0.006989726331084967},{"text":"Because I've just had to call off of the, yeah, I've had to call off of a different phone because mine's playing up.","start":621.81,"end":627.825,"sentiment":"neutral","sentiment_score":-0.0704142201853835},{"text":"But yeah.","start":627.825,"end":628.565,"sentiment":"neutral","sentiment_score":-0.013159154914319515}],"sentiment":"neutral","sentiment_score":-0.055648907312545286,"num_words":29,"start":620.85004,"end":628.565},{"sentences":[{"text":"Yes.","start":630.5429,"end":630.7829,"sentiment":"neutral","sentiment_score":0.05004711449146271},{"text":"That's right.","start":630.7829,"end":631.5229,"sentiment":"neutral","sentiment_score":0.09005313366651535},{"text":"Perfect.","start":632.7829,"end":633.2829,"sentiment":"positive","sentiment_score":0.3791347742080689},{"text":"Perfect.","start":635.1029,"end":635.5029,"sentiment":"positive","sentiment_score":0.39386487007141113},{"text":"Thank you.","start":635.5029,"end":635.9029,"sentiment":"positive","sentiment_score":0.43452076613903046}],"sentiment":"neutral","sentiment_score":0.2674563654831478,"num_words":7,"start":630.5429,"end":635.9029},{"sentences":[{"text":"Talk soon.","start":635.9029,"end":636.64294,"sentiment":"neutral","sentiment_score":0.2672841548919678},{"text":"Okay.","start":638.2229,"end":638.6229,"sentiment":"neutral","sentiment_score":0.11327560245990752},{"text":"Bye.","start":638.6229,"end":639.1229,"sentiment":"neutral","sentiment_score":-0.08853461593389511}],"sentiment":"neutral","sentiment_score":0.139827324077487,"num_words":4,"start":635.9029,"end":639.1229}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good good morning. This is Maureen from Airtel.\n\nChannel 1: Hi. My name is Chloe. I was speaking to another lady. She said that she was putting me through to the tech support team. I've just had issues with my address.\n\nI've got I had a modem delivered by you guys, but it's being delivered to the building next door, and now the modem is gone. And then I've checked the web the, like, billing and shipping address, and it's put down wrong. It's back to front for some reason. So I don't know if your website has switched it or something, but it's yeah. And now I the the the parcel was delivered, but now it's gone.\n\nChannel 0: Okay. Let me just check your\n\nChannel 1: Mhmm.\n\nChannel 0: account. Can I have your full name, please?\n\nChannel 1: Yeah. So it's Chloe Marie Bradley. It's c l o e, hyphen,\n\nChannel 0: Mhmm.\n\nChannel 1: m a r,\n\nChannel 0: Mhmm.\n\nChannel 1: e e. Bradley is b r a d l e y.\n\nChannel 0: Mhmm. Okay. Is it okay if I put you on hold? Let me just\n\nChannel 1: Okay.\n\nChannel 0: check\n\nChannel 1: Yeah. That's\n\nChannel 0: your\n\nChannel 1: fine. Thank you.\n\nChannel 0: account.\n\nChannel 1: I'm sorry, MJ. This is taking forever.\n\nChannel 0: Hello, Chloe?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. Upon\n\nChannel 1: It's okay.\n\nChannel 0: checking here, yeah, the delivery address is Unit 3353\n\nChannel 1: Yeah.\n\nChannel 0: 2\n\nChannel 1: So my\n\nChannel 0: five,\n\nChannel 1: address is my address is 325 Of 335. So it was delivered\n\nChannel 0: Angu\n\nChannel 1: to 335Of325, but I'm three two five of three three five.\n\nChannel 0: Okay. Let\n\nChannel 1: Yeah.\n\nChannel 0: me just check\n\nChannel 1: I'm\n\nChannel 0: the\n\nChannel 1: happy,\n\nChannel 0: network.\n\nChannel 1: like, to cut my losses. I just need that changed, and I'll pay for a new modem. Like, I I don't mind. I\n\nChannel 0: Mhmm.\n\nChannel 1: just\n\nChannel 0: So\n\nChannel 1: really need Internet.\n\nChannel 0: they yeah. The unit add the unit number is 335 or\n\nChannel 1: The unit number is 325.\n\nChannel 0: yeah. We have it correct here. Unit number is 325 Then 335 Anquetau Street, Greenway, A C T 2900.\n\nChannel 1: Because I've got down here unit on the email that you guys sent me, Unit 335 Of 325 Anchatel Street, and it's it's meant to be 325 Of 335 back to front. Yeah.\n\nChannel 0: Okay. So the delivery, the unit number is 335. Yeah.\n\nChannel 1: The unit number is 325. The building is 335.\n\nChannel 0: Okay. But so you did not receive the router?\n\nChannel 1: Yep. No. I got a photo from Oz Post, and I can see that because they delivered it and that it's not in my building. It's it's somewhere else.\n\nChannel 0: Have you also spoke with AU Post or not yet?\n\nChannel 1: No. Not yet. Because I by the looks of it, it's it's actually the wrong address. Like, they they delivered it to the right place on the package, but it's\n\nChannel 0: Yeah. The wrong address. Yeah. It was\n\nChannel 1: yeah.\n\nChannel 0: mentioned here as well that it is delivered and left\n\nChannel 1: Yeah.\n\nChannel 0: in a safe place.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. Is it okay if I request you to contact the Australian post to tell this as well?\n\nChannel 1: Can yeah. I can definitely do that, but can we just, like, organize a new one?\n\nChannel 0: Mhmm. I'll try to create a label here.\n\nChannel 1: Yep. Because I I don't think I'm gonna be able to get it.\n\nChannel 0: Yeah. I'll report this to the back end team, then I'll get back to you for updates. But is it okay if for the meantime you also call the Australian post to report this as well and tell them the correct address instead?\n\nChannel 1: Sorry. What was that? Sorry. I need to go in.\n\nChannel 0: For the meantime, is it okay if you call the Australian post as well?\n\nChannel 1: Yeah. I can\n\nChannel 0: The\n\nChannel 1: do that,\n\nChannel 0: report\n\nChannel 1: but it's\n\nChannel 0: as\n\nChannel 1: it's\n\nChannel 0: well.\n\nChannel 1: not\n\nChannel 0: Yeah.\n\nChannel 1: a fault on on their end. They've actually they've delivered it to the correct address, so there's there's not really much point.\n\nChannel 0: Yeah. I'll report this to the back end team, then I'll get back to\n\nChannel 1: Okay. Perfect.\n\nChannel 0: you.\n\nChannel 1: Is it can can you guys just send me a new modem to the right address? Or\n\nChannel 0: I\n\nChannel 1: I'm\n\nChannel 0: don't know\n\nChannel 1: happy\n\nChannel 0: yet.\n\nChannel 1: to pay\n\nChannel 0: I\n\nChannel 1: for\n\nChannel 0: think\n\nChannel 1: it.\n\nChannel 0: they'll yeah. I think they're they're just going to change the address, contact\n\nChannel 1: Okay.\n\nChannel 0: the Australian post. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: No need for it to send a new one.\n\nChannel 1: Yeah. Okay. So just\n\nChannel 0: Mhmm.\n\nChannel 1: to confirm, what what address are you is is it is it going to?\n\nChannel 0: Address is Unit 325\n\nChannel 1: Yep.\n\nChannel 0: 335 Ankitau Street, Greenway, 8829\n\nChannel 1: Yeah.\n\nChannel 0: 00.\n\nChannel 1: Okay. Perfect. And you guys are gonna call me back?\n\nChannel 0: Yeah. I'll give you\n\nChannel 1: Okay.\n\nChannel 0: a callback\n\nChannel 1: Alright.\n\nChannel 0: again.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Thank\n\nChannel 1: Just\n\nChannel 0: you.\n\nChannel 1: to let you know, what what phone number are you gonna call me back on?\n\nChannel 0: Is it okay if we give you a callback to the registered number here\n\nChannel 1: Yeah.\n\nChannel 0: on\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: That's\n\nChannel 0: end,\n\nChannel 1: fine. Because I've\n\nChannel 0: which\n\nChannel 1: just had\n\nChannel 0: is\n\nChannel 1: to call off of\n\nChannel 0: last\n\nChannel 1: the, yeah, I've had to call\n\nChannel 0: mhmm.\n\nChannel 1: off of a different phone because mine's\n\nChannel 0: Okay.\n\nChannel 1: playing\n\nChannel 0: Last\n\nChannel 1: up. But\n\nChannel 0: four\n\nChannel 1: yeah.\n\nChannel 0: digit is 1976.\n\nChannel 1: Yes. That's right.\n\nChannel 0: Okay. Thank you\n\nChannel 1: Perfect.\n\nChannel 0: then. We'll give you a callback to this number.\n\nChannel 1: Perfect. Thank you. Talk soon.\n\nChannel 0: You're welcome. Bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.48,"sentiment":"neutral","sentiment_score":0.19266439974308017},{"text":"Good good morning.","start":2.48,"end":3.36,"sentiment":"positive","sentiment_score":0.4924694101015727},{"text":"This is Maureen from Airtel.","start":3.36,"end":5.06,"sentiment":"neutral","sentiment_score":0.19277383387088776}],"sentiment":"neutral","sentiment_score":0.2926601999335819,"channel":0,"num_words":9,"start":2.08,"end":5.06},{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.052229538559913635},{"text":"My name is Chloe.","start":6.48,"end":7.52,"sentiment":"neutral","sentiment_score":0.03209481108933687},{"text":"I was speaking to another lady.","start":7.52,"end":8.88,"sentiment":"neutral","sentiment_score":0.0002992277344067891},{"text":"She said that she was putting me through to the tech support 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mine's","start":624.705,"end":626.885,"sentiment":"neutral","sentiment_score":-0.050186958696161}],"sentiment":"neutral","sentiment_score":-0.050186958696161,"channel":1,"num_words":7,"start":624.705,"end":626.885},{"sentences":[{"text":"Okay.","start":626.72003,"end":627.22003,"sentiment":"neutral","sentiment_score":-0.008673122152686119}],"sentiment":"neutral","sentiment_score":-0.008673122152686119,"channel":0,"num_words":1,"start":626.72003,"end":627.22003},{"sentences":[{"text":"playing","start":627.345,"end":627.665,"sentiment":"neutral","sentiment_score":-0.007762257009744644}],"sentiment":"neutral","sentiment_score":-0.007762257009744644,"channel":1,"num_words":1,"start":627.345,"end":627.665},{"sentences":[{"text":"Last","start":627.60004,"end":628.0,"sentiment":"neutral","sentiment_score":-0.028728939592838287}],"sentiment":"neutral","sentiment_score":-0.028728939592838287,"channel":0,"num_words":1,"start":627.60004,"end":628.0},{"sentences":[{"text":"up.","start":627.665,"end":627.825,"sentiment":"neutral","sentiment_score":-0.018713224679231644},{"text":"But","start":627.825,"end":627.985,"sentiment":"neutral","sentiment_score":-0.017514800652861595}],"sentiment":"neutral","sentiment_score":-0.01811401266604662,"channel":1,"num_words":2,"start":627.665,"end":627.985},{"sentences":[{"text":"four","start":628.0,"end":628.32,"sentiment":"neutral","sentiment_score":-0.015603013336658478}],"sentiment":"neutral","sentiment_score":-0.015603013336658478,"channel":0,"num_words":1,"start":628.0,"end":628.32},{"sentences":[{"text":"yeah.","start":628.065,"end":628.565,"sentiment":"neutral","sentiment_score":-0.008803509175777435}],"sentiment":"neutral","sentiment_score":-0.008803509175777435,"channel":1,"num_words":1,"start":628.065,"end":628.565},{"sentences":[{"text":"digit is 1976.","start":628.32,"end":630.36285,"sentiment":"neutral","sentiment_score":0.00009924670060475667}],"sentiment":"neutral","sentiment_score":0.00009924670060475667,"channel":0,"num_words":3,"start":628.32,"end":630.36285},{"sentences":[{"text":"Yes.","start":630.5429,"end":630.7829,"sentiment":"neutral","sentiment_score":0.05004711449146271},{"text":"That's right.","start":630.7829,"end":631.5229,"sentiment":"neutral","sentiment_score":0.09005313366651535}],"sentiment":"neutral","sentiment_score":0.0767177939414978,"channel":1,"num_words":3,"start":630.5429,"end":631.5229},{"sentences":[{"text":"Okay.","start":631.8829,"end":632.3829,"sentiment":"neutral","sentiment_score":0.18088358640670776},{"text":"Thank 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you.","start":635.5029,"end":635.9029,"sentiment":"positive","sentiment_score":0.43452076613903046},{"text":"Talk soon.","start":635.9029,"end":636.64294,"sentiment":"neutral","sentiment_score":0.2672841548919678}],"sentiment":"positive","sentiment_score":0.3594949424266815,"channel":1,"num_words":5,"start":635.1029,"end":636.64294},{"sentences":[{"text":"You're welcome.","start":637.24286,"end":637.8829,"sentiment":"neutral","sentiment_score":0.31644298136234283},{"text":"Bye.","start":637.8829,"end":638.3829,"sentiment":"neutral","sentiment_score":0.11196570098400116}],"sentiment":"neutral","sentiment_score":0.2482838879028956,"channel":0,"num_words":3,"start":637.24286,"end":638.3829},{"sentences":[{"text":"Okay.","start":638.2229,"end":638.6229,"sentiment":"neutral","sentiment_score":0.11327560245990752},{"text":"Bye.","start":638.6229,"end":639.1229,"sentiment":"neutral","sentiment_score":-0.08853461593389511}],"sentiment":"neutral","sentiment_score":0.012370493263006203,"channel":1,"num_words":2,"start":638.2229,"end":639.1229}]},"summary":{"result":"success","short":"A customer named Chloe calls Airtel to report issues with her modem delivery to the wrong address. She has had trouble with the delivery address and has been informed that the modem is no longer in her building. She requests that the Australian post contact the customer to confirm the correct address and report the modem delivery to the relevant department."},"intents":{"segments":[{"text":"I've got I had a modem delivered by you guys, but it's being delivered to the building next door, and now the modem is gone.","start_word":40,"end_word":64,"intents":[{"intent":"Fix modem delivery issue","confidence_score":0.01845044}]},{"text":"just So really need Internet. they yeah.","start_word":273,"end_word":279,"intents":[{"intent":"Request internet connection","confidence_score":0.001492981}]},{"text":"But so you did not receive the router? Yep.","start_word":366,"end_word":374,"intents":[{"intent":"Report router misplaced address","confidence_score":0.000028749546}]},{"text":"I can definitely do that, but can we just, like, organize a new one? Mhmm.","start_word":487,"end_word":501,"intents":[{"intent":"Request new router","confidence_score":0.06574025}]},{"text":"I'll report this to the back end team, then I'll get back to you for updates. But is it okay if for the meantime you also call the Australian post to report this as well and tell them the correct address instead? Sorry.","start_word":523,"end_word":565,"intents":[{"intent":"Report to backend team","confidence_score":0.02979036}]},{"text":"a fault on on their end. They've actually they've delivered it to the correct address, so there's there's not really much point. Yeah.","start_word":603,"end_word":625,"intents":[{"intent":"Report fault","confidence_score":0.63559216}]},{"text":"I think they're they're just going to change the address, contact Okay.","start_word":673,"end_word":684,"intents":[{"intent":"Change address","confidence_score":0.7623693}]},{"text":"Address is Unit 325 Yep. 335 Ankitau Street, Greenway, 8829 Yeah.","start_word":718,"end_word":728,"intents":[{"intent":"Confirm address","confidence_score":0.39406404}]},{"text":"And you guys are gonna call me back? Yeah.","start_word":732,"end_word":740,"intents":[{"intent":"Call back","confidence_score":0.2749269}]},{"text":"to let you know, what what phone number are you gonna call me back on?","start_word":755,"end_word":769,"intents":[{"intent":"Provide phone number","confidence_score":0.20436794}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19266439974308017},{"text":"Good good morning.","start_word":1,"end_word":3,"sentiment":"positive","sentiment_score":0.469768762588501},{"text":"This is Maureen from Airtel. Hi. My name is Chloe. I was speaking to another lady. She said that she was putting me through to the tech support team. I've just had issues with my address. I've got I had a modem delivered by you guys, but it's being delivered to the building next door, and now the modem is gone. And then I've checked the web the, like, billing and shipping address, and it's put down wrong. It's back to front for some reason. So I don't know if your website has switched it or something, but it's yeah.","start_word":4,"end_word":103,"sentiment":"neutral","sentiment_score":-0.18736667931079865},{"text":"And now I the the the parcel was delivered, but now it's gone.","start_word":104,"end_word":116,"sentiment":"negative","sentiment_score":-0.3343992829322815},{"text":"Okay. Let me just check your Mhmm. account. Can I have your full name, please? Yeah. So it's Chloe Marie Bradley. It's c l o e, hyphen, Mhmm. m a r, Mhmm. e e. Bradley is b r a d l e y. Mhmm. Okay. Is it okay if I put you on hold? Let me just Okay. check Yeah. That's your fine. Thank you. account. I'm sorry, MJ. This is taking forever. Hello, Chloe? Hello? Yes. Thank you for waiting. Upon It's okay. checking here, yeah, the delivery address is Unit 3353 Yeah. 2 So my five, address is my address is 325 Of 335. So it was delivered Angu to 335Of325, but I'm three two five of three three five. Okay. Let Yeah. me just check I'm the happy, network. like, to cut my losses. I just need that changed, and I'll pay for a new modem. Like, I I don't mind. I Mhmm. just So really need Internet. they yeah. The unit add the unit number is 335 or The unit number is 325. yeah. We have it correct here. Unit number is 325 Then 335 Anquetau Street, Greenway, A C T 2900. Because I've got down here unit on the email that you guys sent me, Unit 335 Of 325 Anchatel Street, and it's it's meant to be 325 Of 335 back to front. Yeah. Okay. So the delivery, the unit number is 335. Yeah. The unit number is 325. The building is 335. Okay. But so you did not receive the router? Yep. No. I got a photo from Oz Post, and I can see that because they delivered it and that it's not in my building. It's it's somewhere else. Have you also spoke with AU Post or not yet? No. Not yet.","start_word":117,"end_word":415,"sentiment":"neutral","sentiment_score":-0.00010208612974471473},{"text":"Because I by the looks of it, it's it's actually the wrong address.","start_word":416,"end_word":428,"sentiment":"negative","sentiment_score":-0.4501509964466095},{"text":"Like, they they delivered it to the right place on the package, but it's Yeah. The wrong address. Yeah. It was yeah. mentioned here as well that it is delivered and left Yeah. in a safe place. Yeah. Mhmm. Is it okay if I request you to contact the Australian post to tell this as well? Can yeah. I can definitely do that, but can we just, like, organize a new one? Mhmm. I'll try to create a label here. Yep. Because I I don't think I'm gonna be able to get it. Yeah. I'll report this to the back end team, then I'll get back to you for updates. But is it okay if for the meantime you also call the Australian post to report this as well and tell them the correct address instead? Sorry. What was that? Sorry. I need to go in. For the meantime, is it okay if you call the Australian post as well? Yeah. I can The do that, report but it's as it's well. not Yeah.","start_word":429,"end_word":602,"sentiment":"neutral","sentiment_score":0.02921140683151182},{"text":"a fault on on their end. They've actually they've delivered it to the correct address, so there's there's not really much point.","start_word":603,"end_word":624,"sentiment":"negative","sentiment_score":-0.4226647615432739},{"text":"Yeah. I'll report this to the back end team, then I'll get back to Okay.","start_word":625,"end_word":639,"sentiment":"neutral","sentiment_score":-0.01886793039739132},{"text":"Perfect.","start_word":640,"end_word":640,"sentiment":"positive","sentiment_score":0.3977493643760681},{"text":"you. Is it can can you guys just send me a new modem to the right address? Or I I'm don't know happy yet. to pay I for think it. they'll yeah. I think they're they're just going to change the address, contact Okay. the Australian post. Yeah. Okay. No need for it to send a new one. Yeah. Okay. So just Mhmm. to confirm, what what address are you is is it is it going to? Address is Unit 325 Yep. 335 Ankitau Street, Greenway, 8829 Yeah. 00. Okay. Perfect. And you guys are gonna call me back? Yeah. I'll give you Okay. a callback Alright. again. Thank you. Okay. Thank Just you. to let you know, what what phone number are you gonna call me back on? Is it okay if we give you a callback to the registered number here Yeah. on Yeah. your That's end, fine. Because I've which just had is to call off of last the, yeah, I've had to call mhmm. off of a different phone because mine's Okay. playing Last up. But four yeah. digit is 1976. Yes. That's right. Okay.","start_word":641,"end_word":829,"sentiment":"neutral","sentiment_score":0.0017987842438742518},{"text":"Thank you Perfect.","start_word":830,"end_word":832,"sentiment":"positive","sentiment_score":0.39394158124923706},{"text":"then. We'll give you a callback to this number.","start_word":833,"end_word":841,"sentiment":"neutral","sentiment_score":0.20942939817905423},{"text":"Perfect. Thank you.","start_word":842,"end_word":844,"sentiment":"positive","sentiment_score":0.40581485629081726},{"text":"Talk soon.","start_word":845,"end_word":846,"sentiment":"neutral","sentiment_score":0.2688741981983185},{"text":"You're welcome.","start_word":847,"end_word":848,"sentiment":"positive","sentiment_score":0.3792808651924134},{"text":"Bye. Okay. Bye.","start_word":849,"end_word":851,"sentiment":"neutral","sentiment_score":0.10472505539655684}],"average":{"sentiment":"neutral","sentiment_score":-0.026465489314152643}}}}