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Mills No. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.01031689252704382},{"text":"Maria speaking.","start":0.88,"end":1.78,"sentiment":"neutral","sentiment_score":0.007300409954041243},{"text":"Hello?","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.010788081213831902},{"text":"Yep.","start":4.72,"end":5.2,"sentiment":"neutral","sentiment_score":0.039543792605400085},{"text":"This is Maria.","start":5.2,"end":6.18,"sentiment":"neutral","sentiment_score":0.08678766836722691}],"sentiment":"neutral","sentiment_score":0.04195157391950488,"num_words":8,"start":0.39999998,"end":6.18},{"sentences":[{"text":"She has left the firm.","start":16.465,"end":17.845001,"sentiment":"neutral","sentiment_score":-0.09673613756895065},{"text":"She has left the firm.","start":20.545,"end":22.005001,"sentiment":"neutral","sentiment_score":-0.08119478672742844},{"text":"She no longer works here.","start":22.625,"end":24.085,"sentiment":"neutral","sentiment_score":-0.0817926473915577},{"text":"No.","start":27.505001,"end":27.744999,"sentiment":"neutral","sentiment_score":-0.038816943764686584},{"text":"That's correct.","start":27.744999,"end":28.44,"sentiment":"neutral","sentiment_score":0.01014885539188981}],"sentiment":"neutral","sentiment_score":-0.0731742828566995,"num_words":18,"start":16.465,"end":28.44},{"sentences":[{"text":"You've reached Mills Oakley.","start":37.96,"end":39.34,"sentiment":"neutral","sentiment_score":-0.008219855837523937},{"text":"Mills No.","start":42.68,"end":50.524998,"sentiment":"neutral","sentiment_score":-0.0003842087462544441},{"text":"Thank you.","start":50.585,"end":51.405,"sentiment":"neutral","sentiment_score":0.23969295620918274}],"sentiment":"neutral","sentiment_score":0.055717258946970105,"num_words":8,"start":37.96,"end":51.405}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Maria speaking.\n\nChannel 0: Hello?\n\nChannel 1: Hello? Yep.\n\nChannel 0: Hi,\n\nChannel 1: This is\n\nChannel 0: ma'am.\n\nChannel 1: Maria.\n\nChannel 0: Yeah. This this is Maria. This is Abby, ma'am, from TechnoWand. I'm reaching out because I wanted to talk to Georgia Allen.\n\nChannel 1: She has left the firm.\n\nChannel 0: I'm sorry?\n\nChannel 1: She has left the firm. She no longer\n\nChannel 0: Oh,\n\nChannel 1: works here.\n\nChannel 0: actually, no one who works in the company.\n\nChannel 1: No.\n\nChannel 0: Oh,\n\nChannel 1: That's correct.\n\nChannel 0: okay. Alright. But is this the alderman.com.au company? Am I calling the right company\n\nChannel 1: You've reached\n\nChannel 0: still?\n\nChannel 1: Mills Oakley.\n\nChannel 0: What's the name of the company?\n\nChannel 1: Mills\n\nChannel 0: Okay. This is not Alderman. Alright. No problem. Thank\n\nChannel 1: No.\n\nChannel 0: you.\n\nChannel 1: Thank\n\nChannel 0: Take care.\n\nChannel 1: you.\n\nChannel 0: Okay? Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.01031689252704382},{"text":"Maria 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is","start":5.2,"end":5.68,"sentiment":"neutral","sentiment_score":0.09767784923315048}],"sentiment":"neutral","sentiment_score":0.09767784923315048,"channel":1,"num_words":2,"start":5.2,"end":5.68},{"sentences":[{"text":"ma'am.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.13519756495952606}],"sentiment":"neutral","sentiment_score":0.13519756495952606,"channel":0,"num_words":1,"start":5.44,"end":5.92},{"sentences":[{"text":"Maria.","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":0.06500730663537979}],"sentiment":"neutral","sentiment_score":0.06500730663537979,"channel":1,"num_words":1,"start":5.68,"end":6.18},{"sentences":[{"text":"Yeah.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.07072528451681137},{"text":"This this is Maria.","start":6.16,"end":8.0,"sentiment":"neutral","sentiment_score":0.05742581840604544},{"text":"This is Abby, ma'am, from TechnoWand.","start":8.0,"end":9.78,"sentiment":"neutral","sentiment_score":0.06085727239648501},{"text":"I'm reaching out because I wanted to talk to Georgia Allen.","start":10.639999,"end":15.46,"sentiment":"neutral","sentiment_score":0.01964420969174667}],"sentiment":"neutral","sentiment_score":0.04007538632405075,"channel":0,"num_words":22,"start":5.92,"end":15.46},{"sentences":[{"text":"She has left the firm.","start":16.465,"end":17.845001,"sentiment":"neutral","sentiment_score":-0.09673613756895065}],"sentiment":"neutral","sentiment_score":-0.09673613756895065,"channel":1,"num_words":5,"start":16.465,"end":17.845001},{"sentences":[{"text":"I'm sorry?","start":19.715,"end":20.375,"sentiment":"neutral","sentiment_score":-0.06966595724225044}],"sentiment":"neutral","sentiment_score":-0.06966595724225044,"channel":0,"num_words":2,"start":19.715,"end":20.375},{"sentences":[{"text":"She has left the firm.","start":20.545,"end":22.005001,"sentiment":"neutral","sentiment_score":-0.08119478672742844},{"text":"She no longer","start":22.625,"end":23.265,"sentiment":"neutral","sentiment_score":-0.08115262662370999}],"sentiment":"neutral","sentiment_score":-0.08117897668853402,"channel":1,"num_words":8,"start":20.545,"end":23.265},{"sentences":[{"text":"Oh,","start":23.154999,"end":23.654999,"sentiment":"neutral","sentiment_score":-0.06698796153068542}],"sentiment":"neutral","sentiment_score":-0.06698796153068542,"channel":0,"num_words":1,"start":23.154999,"end":23.654999},{"sentences":[{"text":"works here.","start":23.265,"end":24.085,"sentiment":"neutral","sentiment_score":-0.08275267854332924}],"sentiment":"neutral","sentiment_score":-0.08275267854332924,"channel":1,"num_words":2,"start":23.265,"end":24.085},{"sentences":[{"text":"actually, no one who works in the 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correct.","start":27.744999,"end":28.44,"sentiment":"neutral","sentiment_score":0.01014885539188981}],"sentiment":"neutral","sentiment_score":0.01014885539188981,"channel":1,"num_words":2,"start":27.744999,"end":28.44},{"sentences":[{"text":"okay.","start":28.115,"end":28.615,"sentiment":"neutral","sentiment_score":0.020597919821739197},{"text":"Alright.","start":28.98,"end":29.3,"sentiment":"neutral","sentiment_score":0.021616250276565552},{"text":"But is this the alderman.com.au company?","start":29.3,"end":35.16,"sentiment":"neutral","sentiment_score":-0.00007015831458071868},{"text":"Am I calling the right company","start":35.94,"end":37.559998,"sentiment":"neutral","sentiment_score":-0.00962050911039114}],"sentiment":"neutral","sentiment_score":-0.0011378453179661716,"channel":0,"num_words":14,"start":28.115,"end":37.559998},{"sentences":[{"text":"You've reached","start":37.96,"end":38.6,"sentiment":"neutral","sentiment_score":-0.01092397328466177}],"sentiment":"neutral","sentiment_score":-0.01092397328466177,"channel":1,"num_words":2,"start":37.96,"end":38.6},{"sentences":[{"text":"still?","start":38.26,"end":38.76,"sentiment":"neutral","sentiment_score":-0.01019527018070221}],"sentiment":"neutral","sentiment_score":-0.01019527018070221,"channel":0,"num_words":1,"start":38.26,"end":38.76},{"sentences":[{"text":"Mills Oakley.","start":38.6,"end":39.34,"sentiment":"neutral","sentiment_score":-0.005515738390386105}],"sentiment":"neutral","sentiment_score":-0.005515738390386105,"channel":1,"num_words":2,"start":38.6,"end":39.34},{"sentences":[{"text":"What's the name of the company?","start":40.98,"end":42.2,"sentiment":"neutral","sentiment_score":-0.013917936167369286}],"sentiment":"neutral","sentiment_score":-0.013917936167369286,"channel":0,"num_words":6,"start":40.98,"end":42.2},{"sentences":[{"text":"Mills","start":42.68,"end":43.065,"sentiment":"neutral","sentiment_score":-0.022110657766461372}],"sentiment":"neutral","sentiment_score":-0.022110657766461372,"channel":1,"num_words":1,"start":42.68,"end":43.065},{"sentences":[{"text":"Okay.","start":45.614872,"end":45.934875,"sentiment":"neutral","sentiment_score":-0.04641606658697128},{"text":"This is not Alderman.","start":45.934875,"end":47.074875,"sentiment":"neutral","sentiment_score":-0.17206763476133347},{"text":"Alright.","start":49.054874,"end":49.454872,"sentiment":"neutral","sentiment_score":-0.004419913049787283},{"text":"No problem.","start":49.454872,"end":50.014874,"sentiment":"neutral","sentiment_score":0.0850999690592289},{"text":"Thank","start":50.014874,"end":50.254875,"sentiment":"neutral","sentiment_score":0.05877012759447098}],"sentiment":"neutral","sentiment_score":-0.05668182810768485,"channel":0,"num_words":9,"start":45.614872,"end":50.254875},{"sentences":[{"text":"No.","start":50.024998,"end":50.524998,"sentiment":"neutral","sentiment_score":0.021342240273952484}],"sentiment":"neutral","sentiment_score":0.021342240273952484,"channel":1,"num_words":1,"start":50.024998,"end":50.524998},{"sentences":[{"text":"you.","start":50.254875,"end":50.654873,"sentiment":"neutral","sentiment_score":0.05180983245372772}],"sentiment":"neutral","sentiment_score":0.05180983245372772,"channel":0,"num_words":1,"start":50.254875,"end":50.654873},{"sentences":[{"text":"Thank","start":50.585,"end":50.905,"sentiment":"neutral","sentiment_score":0.2876271605491638}],"sentiment":"neutral","sentiment_score":0.2876271605491638,"channel":1,"num_words":1,"start":50.585,"end":50.905},{"sentences":[{"text":"Take care.","start":50.654873,"end":51.134872,"sentiment":"neutral","sentiment_score":0.23519267141819}],"sentiment":"neutral","sentiment_score":0.23519267141819,"channel":0,"num_words":2,"start":50.654873,"end":51.134872},{"sentences":[{"text":"you.","start":50.905,"end":51.405,"sentiment":"neutral","sentiment_score":0.1917587518692017}],"sentiment":"neutral","sentiment_score":0.1917587518692017,"channel":1,"num_words":1,"start":50.905,"end":51.405},{"sentences":[{"text":"Okay?","start":51.134872,"end":51.634872,"sentiment":"neutral","sentiment_score":0.13574856519699097},{"text":"Bye bye.","start":51.934875,"end":52.559937,"sentiment":"neutral","sentiment_score":0.08758607506752014}],"sentiment":"neutral","sentiment_score":0.10364023844401042,"channel":0,"num_words":3,"start":51.134872,"end":52.559937}]},"summary":{"result":"success","short":"A representative from TechnoWand named Maria calls and asks to speak to Georgia Allen. The customer, who is not Georgia Allen but only an employee at a company called Mills Oakley. The customer is confused and Maria realizes that the company she is calling is not affiliated with the company called Alderman.com."},"intents":{"segments":[{"text":"What's the name of the company?","start_word":82,"end_word":87,"intents":[{"intent":"Verify company name","confidence_score":0.044459697}]}]},"sentiments":{"segments":[{"text":"Hello. Maria speaking. Hello? Hello? Yep. Hi, This is ma'am. Maria. Yeah. This this is Maria. This is Abby, ma'am, from TechnoWand. I'm reaching out because I wanted to talk to Georgia Allen. She has left the firm. I'm sorry? She has left the firm. She no longer Oh, works here. actually, no one who works in the company. No. Oh, That's correct. okay. Alright. But is this the alderman.com.au company? Am I calling the right company You've reached still? Mills Oakley. What's the name of the company? Mills Okay. This is not Alderman. Alright. No problem. Thank No. you. Thank Take care. you. Okay? Bye bye.","start_word":0,"end_word":106,"sentiment":"neutral","sentiment_score":0.0050367251969873905}],"average":{"sentiment":"neutral","sentiment_score":0.005036724938286675}}}}