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Vincent, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yes, sir. Sir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Lindsey, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of September. Second week of September. Yes, sir. That that would be on Teams, sir. Yes, sir. Yep. The the week of the the week of the fourteenth, sir. Oh, how about eighteenth, sir? September 18. 02:30? Alright. Okay. Wonderful. So, sir, what I'll be doing, I'll be sending you a calendar invite. Again, the meeting date that would be September 18 at 02:30. But still, I'll be ringing you back or send you an email, sir, just to check if there's any changes regarding your schedule. And, sir, do you mind me asking, how many of you, sir, do you got in the company? Yep. Mhmm. Mhmm. Mhmm. Yes. Mhmm. Yes, sir. Yes, sir. Sir, the email address, sir, would be your first name dot your last name, lindsay dot mcbride at f a dot dot dot gov dot a. Alright? Okay. Wonderful. I'll be sending the invite right away, Liz. And, sir, do you mind me asking? You you mentioned you'll be forwarding the details to the person working in the IT. Right now, sir, what would be your designation in the company? Alright. Mhmm. Alright. Okay. I understand now, sir. Okay. No worries. I'll be sending the invite right away here, Elder Zay. Thank you so much. Okay. Have a good day. Take care. Alright. 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Good afternoon. Lindsay, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Vincent, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yes, sir.\n\nSir, once again, Cloud Solution IT, we are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Lindsey, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of September. Second week of September.\n\nYes, sir. That that would be on Teams, sir. Yes, sir. Yep. The the week of the the week of the fourteenth, sir.\n\nOh, how about eighteenth, sir? September 18. 02:30? Alright. Okay.\n\nWonderful. So, sir, what I'll be doing, I'll be sending you a calendar invite. Again, the meeting date that would be September 18 at 02:30. But still, I'll be ringing you back or send you an email, sir, just to check if there's any changes regarding your schedule. And, sir, do you mind me asking, how many of you, sir, do you got in the company?\n\nYep. Mhmm. Mhmm. Mhmm. Yes.\n\nMhmm. Yes, sir. Yes, sir. Sir, the email address, sir, would be your first name dot your last name, lindsay dot mcbride at f a dot dot dot gov dot a. Alright?\n\nOkay. Wonderful. I'll be sending the invite right away, Liz. And, sir, do you mind me asking? You you mentioned you'll be forwarding the details to the person working in the IT.\n\nRight now, sir, what would be your designation in the company? Alright. Mhmm. Alright. Okay.\n\nI understand now, sir. Okay. No worries. I'll be sending the invite right away here, Elder Zay. Thank you so much.\n\nOkay. Have a good day. Take care. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.13224560022354126},{"text":"Good afternoon.","start":5.12,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3929128795862198},{"text":"Lindsay, it's Ronald from Cloud Solution IT.","start":6.96,"end":10.9,"sentiment":"neutral","sentiment_score":0.25443211623600553},{"text":"How are you doing today?","start":11.44,"end":12.74,"sentiment":"neutral","sentiment_score":0.2567999005317688},{"text":"I'm doing wonderful.","start":15.155,"end":16.455,"sentiment":"positive","sentiment_score":0.7486214439074198}],"sentiment":"positive","sentiment_score":0.3460533337460624,"num_words":18,"start":4.88,"end":16.455},{"sentences":[{"text":"Thank you for asking.","start":16.675,"end":17.735,"sentiment":"positive","sentiment_score":0.6756857335567474},{"text":"Vincent, I hope you still remember the company because the last time that we touch base with you, it was October of 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backup and recovery, SharePoint, Manage three six five, Power BI, and many more.","start":52.214996,"end":63.96,"sentiment":"neutral","sentiment_score":0.08454359635710716},{"text":"And reason for my call today, Lindsey, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":64.34,"end":75.155,"sentiment":"neutral","sentiment_score":0.06479338329906265},{"text":"And we're hoping that you have an available time next month, maybe on first or second week of September.","start":75.775,"end":81.875,"sentiment":"neutral","sentiment_score":0.06113438739588386},{"text":"Second week of September.","start":105.015,"end":106.475,"sentiment":"neutral","sentiment_score":0.0014631811063736677}],"sentiment":"neutral","sentiment_score":0.06476718723360035,"num_words":90,"start":47.335,"end":106.475},{"sentences":[{"text":"Yes, 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Liz.","start":219.0,"end":221.24,"sentiment":"positive","sentiment_score":0.5747273005545139},{"text":"And, sir, do you mind me asking?","start":221.24,"end":222.68001,"sentiment":"neutral","sentiment_score":0.13726572692394257},{"text":"You you mentioned you'll be forwarding the details to the person working in the IT.","start":222.68001,"end":229.72499,"sentiment":"neutral","sentiment_score":0.09491256674130757}],"sentiment":"neutral","sentiment_score":0.2490010424517095,"num_words":32,"start":217.24,"end":229.72499},{"sentences":[{"text":"Right now, sir, what would be your designation in the 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Lindsay speaking. Good. How are you? Cloud services cloud solution IT. Right. Okay. Yep. Let's have a look. Second, first. Let me just check my calendar. Okay. What's that? Could possibly do maybe the September 2. When you say meeting, would it just would it be a virtual call? Because I might not. Yep. Yep. Okay. That's fine. Yeah. Because I was gonna say I just I might not be in the office. So that would probably be the more ideal method of having the meeting. Yeah. If you want if you wanna pencil in something for the second, I think my calendar's pretty well open on that day. September 18. Alright. One sec. Let me have a look. Yeah. That should be fine. Yep. 02:30. That's fine. Yep. Oh, yep. Sounds good. In this company well, we're a government agency that we've got about varies, but it's about 3,000 to 5,000 employees. But, obviously, a small subset of that is IT based. So but and I may not be the best person to comment on what, you know, what we would do in the cloud space, but I could definitely take that initial meeting and forward it on to the relevant people with our infrastructure services thing. And, yeah, have a look from there. Yep. @sa.com. Yep. That's it. My I work in the information services department, so I work alongside the infrastructure services team. But I manage our vendor relationships, so that's sort of my position. So I'm usually I would be the conduit for vendors who want to discuss IT based solutions with our department. And and then I forward it through to the relevant and then if, you know, things progress further from there, I would then basically bring in the relevant technical teams for the conversations. Cool. Cool. Alright. Thank you. You too. 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Lindsay speaking. Good. How are you? Cloud services cloud solution IT.\n\nRight. Okay. Yep. Let's have a look. Second, first.\n\nLet me just check my calendar. Okay. What's that? Could possibly do maybe the September 2. When you say meeting, would it just would it be a virtual call?\n\nBecause I might not. Yep. Yep. Okay. That's fine.\n\nYeah. Because I was gonna say I just I might not be in the office. So that would probably be the more ideal method of having the meeting. Yeah. If you want if you wanna pencil in something for the second, I think my calendar's pretty well open on that day.\n\nSeptember 18. Alright. One sec. Let me have a look. Yeah.\n\nThat should be fine. Yep. 02:30. That's fine. Yep.\n\nOh, yep. Sounds good. In this company well, we're a government agency that we've got about varies, but it's about 3,000 to 5,000 employees. But, obviously, a small subset of that is IT based. So but and I may not be the best person to comment on what, you know, what we would do in the cloud space, but I could definitely take that initial meeting and forward it on to the relevant people with our infrastructure services thing.\n\nAnd, yeah, have a look from there. Yep. @sa.com. Yep. That's it.\n\nMy I work in the information services department, so I work alongside the infrastructure services team. But I manage our vendor relationships, so that's sort of my position. So I'm usually I would be the conduit for vendors who want to discuss IT based solutions with our department. And and then I forward it through to the relevant and then if, you know, things progress further from there, I would then basically bring in the relevant technical teams for the conversations. Cool.\n\nCool. Alright. Thank you. You too. 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know, what we would do in the cloud space, but I could definitely take that initial meeting and forward it on to the relevant people with our infrastructure services thing.","start":186.705,"end":201.605,"sentiment":"neutral","sentiment_score":0.11130339606768555}],"sentiment":"neutral","sentiment_score":0.08397682444958747,"num_words":79,"start":167.405,"end":201.605},{"sentences":[{"text":"And, yeah, have a look from there.","start":204.25,"end":206.03,"sentiment":"neutral","sentiment_score":0.09540312098605293},{"text":"Yep.","start":213.05,"end":213.55,"sentiment":"neutral","sentiment_score":0.0629822239279747},{"text":"@sa.com.","start":213.61,"end":215.55501,"sentiment":"neutral","sentiment_score":0.040062617510557175},{"text":"Yep.","start":217.215,"end":217.535,"sentiment":"neutral","sentiment_score":0.07465511560440063},{"text":"That's 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Lindsay speaking.\n\nChannel 0: Yeah. Good afternoon. Lindsay, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Vincent, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution\n\nChannel 1: Cloud\n\nChannel 0: IT.\n\nChannel 1: services cloud solution IT.\n\nChannel 0: Yes,\n\nChannel 1: Right. Okay.\n\nChannel 0: sir. Sir, once again, Cloud Solution IT, we are a managed service provider.\n\nChannel 1: Yep.\n\nChannel 0: We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Lindsey, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of September.\n\nChannel 1: Let's have a look. Second, first. Let me just check my calendar. Okay. What's that?\n\nCould possibly do maybe the September 2.\n\nChannel 0: Second week of September.\n\nChannel 1: When you say meeting, would it just would it be a virtual call? Because I might not.\n\nChannel 0: Yes, sir. That that would be on Teams, sir.\n\nChannel 1: Yep. Yep. Okay. That's fine. Yeah.\n\nBecause I was gonna say I just I might not be in the office. So that would probably\n\nChannel 0: Yes,\n\nChannel 1: be\n\nChannel 0: sir.\n\nChannel 1: the more ideal method of having the meeting.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: The\n\nChannel 1: If\n\nChannel 0: the\n\nChannel 1: you\n\nChannel 0: week\n\nChannel 1: want\n\nChannel 0: of\n\nChannel 1: if you wanna pencil in something for the second, I think my calendar's pretty well open on that day.\n\nChannel 0: the the week of the fourteenth, sir. Oh, how about eighteenth, sir? September 18.\n\nChannel 1: September 18. Alright. One sec. Let me have a look. Yeah.\n\nThat should be fine.\n\nChannel 0: 02:30?\n\nChannel 1: Yep. 02:30. That's fine.\n\nChannel 0: Alright. Okay. Wonderful. So, sir, what I'll be doing, I'll be sending you a calendar invite. Again, the meeting date that would be September 18 at 02:30.\n\nBut still, I'll be ringing you back or send you an email, sir, just to check if there's any changes regarding\n\nChannel 1: Yep.\n\nChannel 0: your schedule.\n\nChannel 1: Oh, yep. Sounds good.\n\nChannel 0: And, sir, do you mind me asking, how many of you, sir, do you got in the company?\n\nChannel 1: In this company well, we're a government agency that we've got about\n\nChannel 0: Yep. Mhmm.\n\nChannel 1: varies, but it's about 3,000 to 5,000 employees. But,\n\nChannel 0: Mhmm.\n\nChannel 1: obviously, a small subset of that is IT based.\n\nChannel 0: Mhmm.\n\nChannel 1: So but and I may not be the best person to comment on what, you know, what we would do in the cloud space, but I could definitely take that initial meeting and forward it on to the relevant people with our infrastructure services\n\nChannel 0: Yes.\n\nChannel 1: thing.\n\nChannel 0: Mhmm. Yes, sir.\n\nChannel 1: And, yeah, have a look from there.\n\nChannel 0: Yes, sir. Sir, the email address, sir, would be your first name dot your last name, lindsay dot mcbride\n\nChannel 1: Yep. @sa.com.\n\nChannel 0: at f a dot dot dot gov dot a. Alright?\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: That's it.\n\nChannel 0: Wonderful. I'll be sending the invite right away, Liz. And, sir, do you mind me asking? You you mentioned you'll be forwarding the details to the person working in the IT. Right now, sir, what would be your designation in the company?\n\nChannel 1: My I work in the information services department, so I work alongside the infrastructure services team. But I manage our vendor relationships, so that's sort of my position. So I'm usually I would be the conduit for vendors who want to discuss IT based solutions with our department.\n\nChannel 0: Alright.\n\nChannel 1: And and then I forward it through to the relevant and then if, you know, things progress further from there, I would then basically bring in the relevant technical teams\n\nChannel 0: Mhmm.\n\nChannel 1: for the conversations.\n\nChannel 0: Alright. Okay. I understand now, sir.\n\nChannel 1: Cool.\n\nChannel 0: Okay. No\n\nChannel 1: Cool.\n\nChannel 0: worries. I'll be sending the invite right away here, Elder Zay.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Thank you so much. Okay. Have a good day. Take\n\nChannel 1: You\n\nChannel 0: care.\n\nChannel 1: too. Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.48,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.031109359115362167},{"text":"Lindsay speaking.","start":2.8799999,"end":3.78,"sentiment":"neutral","sentiment_score":0.02791982889175415}],"sentiment":"neutral","sentiment_score":0.02898300563295682,"channel":1,"num_words":3,"start":2.48,"end":3.78},{"sentences":[{"text":"Yeah.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.13224560022354126},{"text":"Good afternoon.","start":5.12,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3929128795862198},{"text":"Lindsay, it's Ronald from Cloud Solution IT.","start":6.96,"end":10.9,"sentiment":"neutral","sentiment_score":0.25443211623600553},{"text":"How are you doing 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IT.","start":40.879997,"end":43.14,"sentiment":"neutral","sentiment_score":0.03210884798318148}],"sentiment":"neutral","sentiment_score":0.03210884798318148,"channel":1,"num_words":4,"start":40.879997,"end":43.14},{"sentences":[{"text":"Yes,","start":44.295,"end":44.795,"sentiment":"neutral","sentiment_score":0.03906067833304405}],"sentiment":"neutral","sentiment_score":0.03906067833304405,"channel":0,"num_words":1,"start":44.295,"end":44.795},{"sentences":[{"text":"Right.","start":44.454998,"end":44.934998,"sentiment":"neutral","sentiment_score":0.04818880185484886},{"text":"Okay.","start":44.934998,"end":45.434998,"sentiment":"neutral","sentiment_score":0.052112121134996414}],"sentiment":"neutral","sentiment_score":0.05015046149492264,"channel":1,"num_words":2,"start":44.454998,"end":45.434998},{"sentences":[{"text":"sir.","start":45.335,"end":45.835,"sentiment":"neutral","sentiment_score":0.04368456453084946},{"text":"Sir, once again, Cloud Solution IT, we are a managed service 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you wanna pencil in something for the second, I think my calendar's pretty well open on that day.","start":127.995,"end":133.535,"sentiment":"neutral","sentiment_score":0.16275651831375926}],"sentiment":"neutral","sentiment_score":0.16275651831375926,"channel":1,"num_words":19,"start":127.995,"end":133.535},{"sentences":[{"text":"the the week of the fourteenth, sir.","start":133.875,"end":135.9,"sentiment":"neutral","sentiment_score":0.03880705577986581},{"text":"Oh, how about eighteenth, sir?","start":135.9,"end":138.16,"sentiment":"neutral","sentiment_score":0.0366279810667038},{"text":"September 18.","start":138.45999,"end":139.36002,"sentiment":"neutral","sentiment_score":0.017709090374410152}],"sentiment":"neutral","sentiment_score":0.03501481975295714,"channel":0,"num_words":14,"start":133.875,"end":139.36002},{"sentences":[{"text":"September 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They arrange an introductory meeting for September 18 at pleasant weather and discuss the number of employees and the type of company. The agent will send a calendar invite and forward the details to relevant people in the IT department."},"intents":{"segments":[{"text":"Vincent, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution Cloud IT. services cloud solution IT. Yes, Right. Okay.","start_word":29,"end_word":96,"intents":[{"intent":"Arrange meeting","confidence_score":0.1089799}]},{"text":"Because I was gonna say I just I might not be in the office. So that would probably Yes, be sir. the more ideal method of having the meeting. Yep. Yeah.","start_word":244,"end_word":274,"intents":[{"intent":"Plan meetings","confidence_score":0.000084767846}]},{"text":"So but and I may not be the best person to comment on what, you know, what we would do in the cloud space, but I could definitely take that initial meeting and forward it on to the relevant people with our infrastructure services Yes. thing.","start_word":442,"end_word":487,"intents":[{"intent":"Arrange call forwarding","confidence_score":0.000015952472}]},{"text":"I'll be sending the invite right away, Liz.","start_word":533,"end_word":540,"intents":[{"intent":"Send invite","confidence_score":0.33320886},{"intent":"Forward invite","confidence_score":0.078760445}]},{"text":"You you mentioned you'll be forwarding the details to the person working in the IT.","start_word":548,"end_word":562,"intents":[{"intent":"Forward information","confidence_score":0.10729671}]},{"text":"So I'm usually I would be the conduit for vendors who want to discuss IT based solutions with our department. 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How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.26562291383743286},{"text":"Good.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.4579923152923584},{"text":"How are you?","start_word":19,"end_word":21,"sentiment":"neutral","sentiment_score":0.32625311613082886},{"text":"I'm doing wonderful. Thank you for asking.","start_word":22,"end_word":28,"sentiment":"positive","sentiment_score":0.7102367281913757},{"text":"Vincent, I hope you still remember the company because the last time that we touch base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution Cloud IT. services cloud solution IT. Yes, Right. Okay. sir. Sir, once again, Cloud Solution IT, we are a managed service provider. Yep. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And reason for my call today, Lindsey, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that you have an available time next month, maybe on first or second week of September. Let's have a look. Second, first. Let me just check my calendar. Okay. What's that? Could possibly do maybe the September 2. Second week of September. When you say meeting, would it just would it be a virtual call? Because I might not. Yes, sir. That that would be on Teams, sir. Yep. Yep. Okay. That's fine. Yeah. Because I was gonna say I just I might not be in the office. So that would probably Yes, be sir. the more ideal method of having the meeting. Yep. Yeah. The If the you week want of if you wanna pencil in something for the second, I think my calendar's pretty well open on that day. the the week of the fourteenth, sir. Oh, how about eighteenth, sir? September 18. September 18. Alright. One sec. Let me have a look. Yeah. That should be fine. 02:30? Yep. 02:30. That's fine. Alright.","start_word":29,"end_word":334,"sentiment":"neutral","sentiment_score":0.05978945258006551},{"text":"Okay. Wonderful. So, sir, what I'll be doing, I'll be sending you a calendar invite.","start_word":335,"end_word":349,"sentiment":"positive","sentiment_score":0.379049688577652},{"text":"Again, the meeting date that would be September 18 at 02:30. But still, I'll be ringing you back or send you an email, sir, just to check if there's any changes regarding Yep. your schedule. Oh, yep.","start_word":350,"end_word":386,"sentiment":"neutral","sentiment_score":0.17175528407096863},{"text":"Sounds good.","start_word":387,"end_word":388,"sentiment":"positive","sentiment_score":0.5404301881790161},{"text":"And, sir, do you mind me asking, how many of you, sir, do you got in the company? In this company well, we're a government agency that we've got about Yep. Mhmm. varies, but it's about 3,000 to 5,000 employees. But, Mhmm. obviously, a small subset of that is IT based. Mhmm. So but and I may not be the best person to comment on what, you know, what we would do in the cloud space, but I could definitely take that initial meeting and forward it on to the relevant people with our infrastructure services Yes. thing. Mhmm. Yes, sir. And, yeah, have a look from there. Yes, sir. Sir, the email address, sir, would be your first name dot your last name, lindsay dot mcbride Yep. @sa.com. at f a dot dot dot gov dot a. Alright? Yep. Okay.","start_word":389,"end_word":529,"sentiment":"neutral","sentiment_score":0.05756246681648789},{"text":"That's it. Wonderful. I'll be sending the invite right away, Liz.","start_word":530,"end_word":540,"sentiment":"positive","sentiment_score":0.5415214896202087},{"text":"And, sir, do you mind me asking? You you mentioned you'll be forwarding the details to the person working in the IT. Right now, sir, what would be your designation in the company? My I work in the information services department, so I work alongside the infrastructure services team. But I manage our vendor relationships, so that's sort of my position. So I'm usually I would be the conduit for vendors who want to discuss IT based solutions with our department. Alright. And and then I forward it through to the relevant and then if, you know, things progress further from there, I would then basically bring in the relevant technical teams Mhmm. for the conversations. Alright. Okay. I understand now, sir. Cool. Okay. No Cool. worries. I'll be sending the invite right away here, Elder Zay.","start_word":541,"end_word":677,"sentiment":"neutral","sentiment_score":0.09883107244968414},{"text":"Alright. Thank you. Thank you so much. Okay. Have a good day. Take You care.","start_word":678,"end_word":692,"sentiment":"positive","sentiment_score":0.6851966977119446},{"text":"too. Bye. Alright. Bye bye.","start_word":693,"end_word":697,"sentiment":"neutral","sentiment_score":0.18036188185214996}],"average":{"sentiment":"neutral","sentiment_score":0.11912015768197869}}}}