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Hello. Good morning. This is Maureen from Vital tech support. Yeah.\n\nAm I speaking with Sudviki? Yeah. We just wanted to inform you that we have successfully activated the service at your address. Have you received our SMS and email? Okay.\n\nDo you want me to walk you through, or you'll just call us if you need assistance? You have to look at the router. Look underneath the router. You should find a sticker there with your Wi Fi network name and password. Okay.\n\nThen you want me to assist you? May I know the make and model of the router? And there's no Wi Fi password written? Only Okay. But are you able to detect the Wi Fi on your device?\n\nHow about the SSID? Can you see SSID written? Because you yeah. Usually, SSID is the name of the pass sorry, the network. DingLINK.\n\nCan you see that on your available network, your device, like a D Link or TP Link? Yeah. Can we try on connecting on those two? Let's just try either of the two. Yeah.\n\nYes. No worries. Just give us a callback then. You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.15344509482383728},{"text":"Hello.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.21887722611427307},{"text":"Good morning.","start":3.1999998,"end":3.84,"sentiment":"positive","sentiment_score":0.4834752082824707},{"text":"This is Maureen from Vital tech support.","start":3.84,"end":6.5,"sentiment":"positive","sentiment_score":0.3339973986148834},{"text":"Yeah.","start":6.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.16866198182106018}],"sentiment":"neutral","sentiment_score":0.32049304246902466,"num_words":12,"start":2.56,"end":6.7999997},{"sentences":[{"text":"Am I speaking with Sudviki?","start":6.7999997,"end":8.42,"sentiment":"neutral","sentiment_score":0.08404198810458183},{"text":"Yeah.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.26822787523269653},{"text":"We just wanted to inform you that we have successfully activated the service at your address.","start":10.96,"end":15.62,"sentiment":"positive","sentiment_score":0.4409043490886688},{"text":"Have you received our SMS and email?","start":16.535,"end":20.155,"sentiment":"neutral","sentiment_score":0.1517455918448312},{"text":"Okay.","start":25.895,"end":26.375,"sentiment":"neutral","sentiment_score":0.08725624531507492}],"sentiment":"neutral","sentiment_score":0.2964127596467733,"num_words":30,"start":6.7999997,"end":26.375},{"sentences":[{"text":"Do you want me to walk you through, or you'll just call us if you need assistance?","start":26.375,"end":30.075,"sentiment":"neutral","sentiment_score":0.04802542574265424},{"text":"You have to look at the router.","start":51.125,"end":53.144997,"sentiment":"neutral","sentiment_score":-0.07163968256541661},{"text":"Look underneath the router.","start":54.405,"end":55.945,"sentiment":"neutral","sentiment_score":-0.023786351550370455},{"text":"You should find a sticker there with your Wi Fi network name and password.","start":56.13,"end":59.83,"sentiment":"neutral","sentiment_score":-0.03149315674922296},{"text":"Okay.","start":68.770004,"end":69.25,"sentiment":"neutral","sentiment_score":0.05373131483793259}],"sentiment":"neutral","sentiment_score":-0.0038921820043131363,"num_words":43,"start":26.375,"end":69.25},{"sentences":[{"text":"Then you want me to assist you?","start":69.25,"end":77.34499,"sentiment":"neutral","sentiment_score":-0.004500897601246834},{"text":"May I know the make and model of the router?","start":77.34499,"end":79.524994,"sentiment":"neutral","sentiment_score":-0.030631302483379842},{"text":"And there's no Wi Fi password written?","start":90.43,"end":93.25,"sentiment":"neutral","sentiment_score":-0.04781426223261016},{"text":"Only Okay.","start":93.87,"end":102.455,"sentiment":"neutral","sentiment_score":-0.02202838147059083},{"text":"But are you able to detect the Wi Fi on your device?","start":102.755005,"end":107.01501,"sentiment":"neutral","sentiment_score":0.0008121130522340536}],"sentiment":"neutral","sentiment_score":-0.01860080394697817,"num_words":38,"start":69.25,"end":107.01501},{"sentences":[{"text":"How about the SSID?","start":115.15501,"end":116.670006,"sentiment":"neutral","sentiment_score":-0.05206555500626564},{"text":"Can you see SSID written?","start":116.810005,"end":118.91,"sentiment":"neutral","sentiment_score":-0.022071145474910736},{"text":"Because you yeah.","start":125.53,"end":126.810005,"sentiment":"neutral","sentiment_score":-0.016763252827028435},{"text":"Usually, SSID is the name of the pass sorry, the network.","start":126.810005,"end":130.91,"sentiment":"neutral","sentiment_score":-0.02994759956544096},{"text":"DingLINK.","start":140.25499,"end":140.75499,"sentiment":"neutral","sentiment_score":0.0019608435686677694}],"sentiment":"neutral","sentiment_score":-0.02901543573049518,"num_words":24,"start":115.15501,"end":140.75499},{"sentences":[{"text":"Can you see that on your available network, your device, like a D Link or TP Link?","start":142.89499,"end":150.22,"sentiment":"neutral","sentiment_score":0.008432790171355009},{"text":"Yeah.","start":153.31999,"end":153.81999,"sentiment":"neutral","sentiment_score":0.0106462761759758},{"text":"Can we try on connecting on those two?","start":153.95999,"end":156.93999,"sentiment":"neutral","sentiment_score":0.0064010011265054345},{"text":"Let's just try either of the two.","start":157.15999,"end":159.98,"sentiment":"neutral","sentiment_score":0.009252730756998062},{"text":"Yeah.","start":196.53499,"end":197.03499,"sentiment":"neutral","sentiment_score":0.051267292350530624}],"sentiment":"neutral","sentiment_score":0.009448474286781514,"num_words":34,"start":142.89499,"end":197.03499},{"sentences":[{"text":"Yes.","start":197.09499,"end":197.415,"sentiment":"neutral","sentiment_score":0.07778559625148773},{"text":"No worries.","start":197.415,"end":197.995,"sentiment":"neutral","sentiment_score":0.2292131632566452},{"text":"Just give us a callback then.","start":198.055,"end":199.59499,"sentiment":"neutral","sentiment_score":0.3172772203882535},{"text":"You're welcome.","start":199.73499,"end":200.375,"sentiment":"positive","sentiment_score":0.4317168593406677},{"text":"Bye.","start":200.375,"end":200.61499,"sentiment":"neutral","sentiment_score":0.16955046355724335}],"sentiment":"neutral","sentiment_score":0.2894049522777398,"num_words":12,"start":197.09499,"end":200.61499},{"sentences":[{"text":"Have a great day.","start":200.61499,"end":201.59499,"sentiment":"positive","sentiment_score":0.5881724413484335}],"sentiment":"positive","sentiment_score":0.5881724413484335,"num_words":4,"start":200.61499,"end":201.59499}]}}]},{"alternatives":[{"transcript":"Hi. Yes. Yes. We have. We're just trying to start the thing with the router now. Actually, I'm trying to figure out the Wi Fi name, which is the password given on the device, but, like, we're unable to understand what's the name of the Wi Fi to be able to connect. Is that something you'd be able to help on your end, or we'd have to look at the router and to be on? Okay. It says IP address and user password. It's just not giving the name, but I think I figured that out. Thank you so much. Do we need to download the app or something to do it, or we just have to connect and it's gonna start working on its own? It says your one of one says IQNet, but one says YourNet. So there's two over here. The password's written. Only password's given. IP address and password's given. The name's not been given. So we there's, like, seven different Wi Fi names showing up because we don't know the name of this one. We don't know which one is let me check. There's there's no SSID. There's D Link. There's Direct something. And then there's Optus Optus, and then there's TP Link. Yes. Yes. There is a TP Link and a D Link. Okay. I'll I'll do that. I think this is the best part. I think under it, it might be a thing. Okay. Can I create an ad and call you back, please? Yes. Thank you. Thank you so much. 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Yes. Yes. We have. We're just trying to start the thing with the router now.\n\nActually, I'm trying to figure out the Wi Fi name, which is the password given on the device, but, like, we're unable to understand what's the name of the Wi Fi to be able to connect. Is that something you'd be able to help on your end, or we'd have to look at the router and to be on? Okay. It says IP address and user password. It's just not giving the name, but I think I figured that out.\n\nThank you so much. Do we need to download the app or something to do it, or we just have to connect and it's gonna start working on its own? It says your one of one says IQNet, but one says YourNet. So there's two over here. The password's written.\n\nOnly password's given. IP address and password's given. The name's not been given. So we there's, like, seven different Wi Fi names showing up because we don't know the name of this one. We don't know which one is let me check.\n\nThere's there's no SSID. There's D Link. There's Direct something. And then there's Optus Optus, and then there's TP Link. Yes.\n\nYes. There is a TP Link and a D Link. Okay. I'll I'll do that. I think this is the best part.\n\nI think under it, it might be a thing. Okay. Can I create an ad and call you back, please? Yes. Thank you.\n\nThank you so much. Yes.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.09207187592983246},{"text":"Yes.","start":9.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.16999170184135437},{"text":"Yes.","start":20.875,"end":21.275,"sentiment":"neutral","sentiment_score":0.10882195830345154},{"text":"We have.","start":21.275,"end":22.015,"sentiment":"neutral","sentiment_score":0.0997997373342514},{"text":"We're just trying to start the thing with the router now.","start":22.154999,"end":25.134998,"sentiment":"neutral","sentiment_score":0.08045136522163045}],"sentiment":"neutral","sentiment_score":0.09096562676131725,"num_words":16,"start":1.52,"end":25.134998},{"sentences":[{"text":"Actually, I'm trying to figure out the Wi Fi name, which is the password given on the device, but, like, we're unable to understand what's the name of the Wi Fi to be able to 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do it, or we just have to connect and it's gonna start working on its own?","start":70.665,"end":76.125,"sentiment":"neutral","sentiment_score":0.022942100651562214},{"text":"It says your one of one says IQNet, but one says YourNet.","start":80.745,"end":85.909996,"sentiment":"neutral","sentiment_score":-0.05062823245922724},{"text":"So there's two over here.","start":87.009995,"end":88.549995,"sentiment":"neutral","sentiment_score":-0.04003951922059059},{"text":"The password's written.","start":93.57,"end":94.95,"sentiment":"neutral","sentiment_score":-0.054256039361159004}],"sentiment":"neutral","sentiment_score":0.03061498563736677,"num_words":50,"start":66.58,"end":94.95},{"sentences":[{"text":"Only password's given.","start":95.415,"end":96.615005,"sentiment":"neutral","sentiment_score":-0.05688660343488058},{"text":"IP address and password's given.","start":96.615005,"end":98.135,"sentiment":"neutral","sentiment_score":-0.04479657560586929},{"text":"The name's not been given.","start":98.135,"end":99.515,"sentiment":"neutral","sentiment_score":-0.07911327332258225},{"text":"So we there's, like, seven different Wi Fi names showing up because we don't know the name of this one.","start":108.479996,"end":114.82,"sentiment":"neutral","sentiment_score":-0.03643678780645132},{"text":"We don't know which one is let me check.","start":115.04,"end":120.58,"sentiment":"neutral","sentiment_score":-0.03917824083732234}],"sentiment":"neutral","sentiment_score":-0.04456068996694826,"num_words":42,"start":95.415,"end":120.58},{"sentences":[{"text":"There's there's no SSID.","start":125.485,"end":132.945,"sentiment":"neutral","sentiment_score":-0.026846544118598104},{"text":"There's D Link.","start":133.565,"end":134.685,"sentiment":"neutral","sentiment_score":-0.01034399556616942},{"text":"There's Direct something.","start":134.685,"end":136.065,"sentiment":"neutral","sentiment_score":-0.006147411031027635},{"text":"And then there's Optus Optus, and then there's TP 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Hello. Good morning. This is Maureen from Vital tech support. Yeah.\n\nAm I speaking with Sudviki?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. We just wanted to inform you that we have successfully activated the service at your address. Have you received our SMS and email?\n\nChannel 1: Yes. We have. We're just trying to start the thing with the router now.\n\nChannel 0: Okay. Do you want me to walk you through, or you'll just call us if you need assistance?\n\nChannel 1: Actually, I'm trying to figure out the Wi Fi name, which is the password given on the device, but, like, we're unable to understand what's the name of the Wi Fi to be able to connect. Is that something you'd be able to help on your end, or we'd have to look at the router and to be on?\n\nChannel 0: You have to look at the router. Look underneath the router. You should find a sticker there with your Wi Fi network name and password.\n\nChannel 1: Okay. It says IP address and user password. It's just not giving the name, but I think I figured that out. Thank you so much.\n\nChannel 0: Okay. Then you\n\nChannel 1: Do\n\nChannel 0: want\n\nChannel 1: we\n\nChannel 0: me\n\nChannel 1: need\n\nChannel 0: to\n\nChannel 1: to\n\nChannel 0: assist\n\nChannel 1: download the app or something to do it, or we just have to connect and it's gonna start working on its own?\n\nChannel 0: you? May I know the make and model of the router?\n\nChannel 1: It says your one of one says IQNet, but one says YourNet. So there's two over here.\n\nChannel 0: And there's no Wi Fi password written?\n\nChannel 1: The password's\n\nChannel 0: Only\n\nChannel 1: written. Only password's given. IP address and password's given. The name's not been given.\n\nChannel 0: Okay. But are you able to detect the Wi Fi on your device?\n\nChannel 1: So we there's, like, seven different Wi Fi names showing up because we don't know the name of this one. We\n\nChannel 0: How\n\nChannel 1: don't\n\nChannel 0: about\n\nChannel 1: know which\n\nChannel 0: the\n\nChannel 1: one is\n\nChannel 0: SSID? Can you see SSID written?\n\nChannel 1: let me check. There's\n\nChannel 0: Because you yeah. Usually, SSID is the name of the pass sorry, the network.\n\nChannel 1: there's no SSID. There's D Link. There's Direct something. And then there's Optus Optus, and then there's TP\n\nChannel 0: DingLINK.\n\nChannel 1: Link.\n\nChannel 0: Can you see that on your available network,\n\nChannel 1: Yes.\n\nChannel 0: your device, like a D Link or TP Link?\n\nChannel 1: Yes. There is a TP Link and a D Link.\n\nChannel 0: Yeah. Can we try on connecting on those two? Let's\n\nChannel 1: Okay.\n\nChannel 0: just try\n\nChannel 1: I'll I'll\n\nChannel 0: either\n\nChannel 1: do that.\n\nChannel 0: of the two.\n\nChannel 1: I think this is the best part. I think under it, it might be a thing. Okay. 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Have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.09207187592983246}],"sentiment":"neutral","sentiment_score":0.09207187592983246,"channel":1,"num_words":1,"start":1.52,"end":2.02},{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.15344509482383728},{"text":"Hello.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.21887722611427307},{"text":"Good morning.","start":3.1999998,"end":3.84,"sentiment":"positive","sentiment_score":0.4834752082824707},{"text":"This is Maureen from Vital tech support.","start":3.84,"end":6.5,"sentiment":"positive","sentiment_score":0.3339973986148834},{"text":"Yeah.","start":6.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.16866198182106018}],"sentiment":"neutral","sentiment_score":0.32049304246902466,"channel":0,"num_words":12,"start":2.56,"end":6.7999997},{"sentences":[{"text":"Am I speaking 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The representative asks Sudviki to check his device for the Wi Fi name and password, and they discuss the router and SSID. The representative suggests connecting to the D Link and TP Dingjit network, and Sudviki agrees to try. The call ends with the representative creating an ad and calling Sudviki back."},"intents":{"segments":[{"text":"We're just trying to start the thing with the router now. Okay.","start_word":46,"end_word":57,"intents":[{"intent":"Start router connection","confidence_score":0.0012224473}]},{"text":"The password's Only written. Only password's given. IP address and password's given. The name's not been given. Okay.","start_word":252,"end_word":269,"intents":[{"intent":"Inquire device name/password","confidence_score":6.3013345e-10}]}]},"sentiments":{"segments":[{"text":"Hi. Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.15479806065559387},{"text":"Good morning. This is Maureen from Vital tech support.","start_word":3,"end_word":11,"sentiment":"positive","sentiment_score":0.3810503482818603},{"text":"Yeah. Am I speaking with Sudviki? Yes. Yeah.","start_word":12,"end_word":19,"sentiment":"neutral","sentiment_score":0.14146745204925537},{"text":"We just wanted to inform you that we have successfully activated the service at your address.","start_word":20,"end_word":35,"sentiment":"positive","sentiment_score":0.4453344941139221},{"text":"Have you received our SMS and email? Yes. We have. We're just trying to start the thing with the router now. Okay. Do you want me to walk you through, or you'll just call us if you need assistance? Actually, I'm trying to figure out the Wi Fi name, which is the password given on the device, but, like, we're unable to understand what's the name of the Wi Fi to be able to connect. Is that something you'd be able to help on your end, or we'd have to look at the router and to be on? You have to look at the router. Look underneath the router. You should find a sticker there with your Wi Fi network name and password. Okay. It says IP address and user password. It's just not giving the name, but I think I figured that out.","start_word":36,"end_word":179,"sentiment":"neutral","sentiment_score":-0.06214047968387604},{"text":"Thank you so much.","start_word":180,"end_word":183,"sentiment":"positive","sentiment_score":0.4686131477355957},{"text":"Okay. Then you Do want we me need to to assist download the app or something to do it, or we just have to connect and it's gonna start working on its own? you? May I know the make and model of the router? It says your one of one says IQNet, but one says YourNet. So there's two over here. And there's no Wi Fi password written? The password's Only written. Only password's given. IP address and password's given. The name's not been given. Okay. But are you able to detect the Wi Fi on your device? So we there's, like, seven different Wi Fi names showing up because we don't know the name of this one. We How don't about know which the one is SSID? Can you see SSID written? let me check. There's Because you yeah. Usually, SSID is the name of the pass sorry, the network. there's no SSID. There's D Link. There's Direct something. And then there's Optus Optus, and then there's TP DingLINK. Link. Can you see that on your available network, Yes. your device, like a D Link or TP Link? Yes. There is a TP Link and a D Link. Yeah. Can we try on connecting on those two? Let's Okay. just try I'll I'll either do that. of the two.","start_word":184,"end_word":403,"sentiment":"neutral","sentiment_score":-0.01534549736163833},{"text":"I think this is the best part.","start_word":404,"end_word":410,"sentiment":"positive","sentiment_score":0.36574068665504456},{"text":"I think under it, it might be a thing. Okay. Can I create an ad and call you back, please? Yeah. Yes. Yes. 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