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So after coordinating with the back end team, they said that the gate IP location issue has now been resolved. So to double check that everything is working correctly on your end, please do run a speed test at speedtest.net. Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US. That will indicate that the IP location has been corrected. Search speedtest.net, then run a speed test. Mhmm. You can also verify your IP location by going to iplocation.net and check check your IP address there. It should now show also Australia, which means the previous IP mismatch has been fixed. Please do run a speed test at speed test dot net. Mhmm. Is it speed test by Okla? Because that is the Accurate one. Can you see the link? Okay. Can you run speed test? Does it has a go button? Yes, please. Mhmm. Then upon checking the result, you can now see the location is on Australia instead of US. Mhmm. Yeah. That's correct. That's that has now been resolved. Yeah. Okay. Okay. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yes.\n\nMhmm. Yeah. May I know your name, please, for me to check your account? Okay. I see.\n\nSo after coordinating with the back end team, they said that the gate IP location issue has now been resolved. So to double check that everything is working correctly on your end, please do run a speed test at speedtest.net. Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US. That will indicate that the IP location has been corrected. Search speedtest.net, then run a speed test.\n\nMhmm. You can also verify your IP location by going to iplocation.net and check check your IP address there. It should now show also Australia, which means the previous IP mismatch has been fixed. Please do run a speed test at speed test dot net. Mhmm.\n\nIs it speed test by Okla? Because that is the Accurate one. Can you see the link? Okay. Can you run speed test?\n\nDoes it has a go button? Yes, please. Mhmm. Then upon checking the result, you can now see the location is on Australia instead of US. Mhmm.\n\nYeah. That's correct. That's that has now been resolved. Yeah. Okay.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.2216465920209885},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.49693940579891205},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.62,"sentiment":"positive","sentiment_score":0.4436223932674953},{"text":"How can I assist you today?","start":5.92,"end":7.2999997,"sentiment":"positive","sentiment_score":0.4712173193693161},{"text":"Yes.","start":19.095,"end":19.595,"sentiment":"neutral","sentiment_score":-0.010803069919347765}],"sentiment":"positive","sentiment_score":0.4198460589875193,"num_words":17,"start":0.48,"end":19.595},{"sentences":[{"text":"Mhmm.","start":19.735,"end":20.235,"sentiment":"neutral","sentiment_score":-0.06378858536481857},{"text":"Yeah.","start":25.93,"end":26.33,"sentiment":"neutral","sentiment_score":-0.0014222394675016403},{"text":"May I know your name, please, 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speed test?","start":149.94,"end":151.785,"sentiment":"neutral","sentiment_score":0.015062175504863263}],"sentiment":"neutral","sentiment_score":-0.007744144243390664,"num_words":23,"start":115.850006,"end":151.785},{"sentences":[{"text":"Does it has a go button?","start":151.865,"end":153.485,"sentiment":"neutral","sentiment_score":0.013702069409191608},{"text":"Yes, please.","start":155.38501,"end":156.205,"sentiment":"neutral","sentiment_score":0.07032514363527298},{"text":"Mhmm.","start":156.345,"end":156.845,"sentiment":"neutral","sentiment_score":0.029117807745933533},{"text":"Then upon checking the result, you can now see the location is on Australia instead of 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recently with the super networks? I'm just why is that sorted? Because it doesn't seem to be sorted for me yet. Kieran Ellison. How do I do a spa test? Speed test. Sorry. What was that? Well, I'm still trying to do the first one. What did you say? So I went to speedtest.net, and it just took hold on. Try the f four fifteen on the web. It just says I don't know. It just says speedtest. I don't really know how to watch out. So I just typed in speedtest.net, and this is what came up. Yep. I've done that. Yeah. It says Airtel Australia. Okay. So that's okay. So then the issues I'm having aren't no longer related to the geolocation stuff then, is it? Okay. No worries. Thank you for that. I appreciate it. 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just wondering about, like you know how they've had these geo IP issues recently with the super networks? I'm just why is that sorted? Because it doesn't seem to be sorted for me yet. Kieran Ellison. How do I do a spa test?\n\nSpeed test. Sorry. What was that? Well, I'm still trying to do the first one. What did you say?\n\nSo I went to speedtest.net, and it just took hold on. Try the f four fifteen on the web. It just says I don't know. It just says speedtest. I don't really know how to watch out.\n\nSo I just typed in speedtest.net, and this is what came up. Yep. I've done that. Yeah. It says Airtel Australia.\n\nOkay. So that's okay. So then the issues I'm having aren't no longer related to the geolocation stuff then, is it? Okay. No worries.\n\nThank you for that. I appreciate it. Bye.","paragraphs":[{"sentences":[{"text":"I'm just wondering about, like you know how they've had these geo IP issues recently with the super networks?","start":9.2,"end":17.825,"sentiment":"neutral","sentiment_score":-0.062177451817612896},{"text":"I'm just why is that sorted?","start":19.325,"end":21.645,"sentiment":"neutral","sentiment_score":-0.12612601493795714},{"text":"Because it doesn't seem to be sorted for me yet.","start":21.645,"end":24.224998,"sentiment":"neutral","sentiment_score":-0.2502151235938072},{"text":"Kieran Ellison.","start":30.47,"end":31.529999,"sentiment":"neutral","sentiment_score":0.015112678986042738},{"text":"How do I do a spa test?","start":66.66,"end":68.12,"sentiment":"neutral","sentiment_score":0.024988897676978792}],"sentiment":"neutral","sentiment_score":-0.09625298337248916,"num_words":44,"start":9.2,"end":68.12},{"sentences":[{"text":"Speed test.","start":77.985,"end":78.805,"sentiment":"neutral","sentiment_score":0.06138947419822216},{"text":"Sorry.","start":102.755005,"end":103.075005,"sentiment":"neutral","sentiment_score":-0.11720769852399826},{"text":"What was that?","start":103.075005,"end":103.555,"sentiment":"neutral","sentiment_score":-0.07942105208834012},{"text":"Well, I'm still trying to do the first one.","start":103.555,"end":105.155,"sentiment":"neutral","sentiment_score":-0.0511780691643556},{"text":"What did you say?","start":105.155,"end":106.135,"sentiment":"neutral","sentiment_score":-0.027293942403048277}],"sentiment":"neutral","sentiment_score":-0.042235278867577254,"num_words":19,"start":77.985,"end":106.135},{"sentences":[{"text":"So I went to speedtest.net, and it just took hold on.","start":111.899994,"end":122.399994,"sentiment":"neutral","sentiment_score":0.0018156862987036054},{"text":"Try the f four fifteen on the web.","start":123.104996,"end":125.125,"sentiment":"neutral","sentiment_score":-0.00625957699958235},{"text":"It just says I don't know.","start":126.945,"end":130.145,"sentiment":"neutral","sentiment_score":-0.15060593436161676},{"text":"It just says speedtest.","start":130.145,"end":131.605,"sentiment":"neutral","sentiment_score":-0.14087741449475288},{"text":"I don't really know how to watch out.","start":132.465,"end":134.885,"sentiment":"neutral","sentiment_score":-0.14957419876009226}],"sentiment":"neutral","sentiment_score":-0.0728065654308208,"num_words":37,"start":111.899994,"end":134.885},{"sentences":[{"text":"So I just typed in speedtest.net, and this is what came up.","start":142.39,"end":146.81,"sentiment":"neutral","sentiment_score":-0.029200188505152862},{"text":"Yep.","start":154.155,"end":154.655,"sentiment":"neutral","sentiment_score":0.03911285847425461},{"text":"I've done that.","start":154.715,"end":155.695,"sentiment":"neutral","sentiment_score":0.04703279212117195},{"text":"Yeah.","start":168.79001,"end":169.11,"sentiment":"neutral","sentiment_score":0.014797139912843704},{"text":"It says Airtel Australia.","start":169.11,"end":170.81001,"sentiment":"neutral","sentiment_score":0.004683233564719558}],"sentiment":"neutral","sentiment_score":-0.006507664431063901,"num_words":21,"start":142.39,"end":170.81001},{"sentences":[{"text":"Okay.","start":172.79001,"end":173.27,"sentiment":"neutral","sentiment_score":0.03120308183133602},{"text":"So that's okay.","start":173.27,"end":174.55,"sentiment":"neutral","sentiment_score":0.04170485896368822},{"text":"So then the issues I'm having aren't no longer related to the geolocation stuff then, is it?","start":174.55,"end":182.42499,"sentiment":"neutral","sentiment_score":-0.05277695134282112},{"text":"Okay.","start":186.95294,"end":187.19293,"sentiment":"neutral","sentiment_score":0.2519047260284424},{"text":"No worries.","start":187.19293,"end":187.67293,"sentiment":"positive","sentiment_score":0.3396659195423126}],"sentiment":"neutral","sentiment_score":0.007931085458646217,"num_words":24,"start":172.79001,"end":187.67293},{"sentences":[{"text":"Thank you for that.","start":187.67293,"end":188.31293,"sentiment":"positive","sentiment_score":0.6376800388097763},{"text":"I appreciate it.","start":188.31293,"end":189.37294,"sentiment":"positive","sentiment_score":0.5291868150234222},{"text":"Bye.","start":191.51294,"end":192.01294,"sentiment":"neutral","sentiment_score":-0.08823617547750473}],"sentiment":"positive","sentiment_score":0.5062555531039834,"num_words":8,"start":187.67293,"end":192.01294}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: I'm just wondering about, like you know how they've had these geo IP issues recently with the super networks?\n\nChannel 0: Yes.\n\nChannel 1: I'm just\n\nChannel 0: Mhmm.\n\nChannel 1: why is that sorted? Because it doesn't seem to be sorted for me yet.\n\nChannel 0: Yeah. May I know your name, please, for me to check your account?\n\nChannel 1: Kieran Ellison.\n\nChannel 0: Okay. I see. So after coordinating with the back end team, they said that the gate IP location issue has now been resolved. So to double check that everything is working correctly on your end, please do run a speed test at speedtest.net. Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US.\n\nThat will indicate that the IP location has been corrected.\n\nChannel 1: How do I do a spa test?\n\nChannel 0: Search speedtest.net, then run a speed test. Mhmm.\n\nChannel 1: Speed test.\n\nChannel 0: You can also verify your IP location by going to iplocation.net and check check your IP address there. It should now show also Australia, which means the previous IP mismatch has been fixed.\n\nChannel 1: Sorry. What was that? Well, I'm still trying to do the first one. What did you say?\n\nChannel 0: Please do run a speed test at\n\nChannel 1: So\n\nChannel 0: speed\n\nChannel 1: I went\n\nChannel 0: test\n\nChannel 1: to speedtest.net,\n\nChannel 0: dot net. Mhmm.\n\nChannel 1: and it\n\nChannel 0: Is\n\nChannel 1: just\n\nChannel 0: it\n\nChannel 1: took\n\nChannel 0: speed test by Okla?\n\nChannel 1: hold on. Try\n\nChannel 0: Because\n\nChannel 1: the\n\nChannel 0: that\n\nChannel 1: f\n\nChannel 0: is\n\nChannel 1: four fifteen\n\nChannel 0: the\n\nChannel 1: on\n\nChannel 0: Accurate\n\nChannel 1: the web.\n\nChannel 0: one.\n\nChannel 1: It just says I don't know. It just says speedtest. I don't really know how to watch out.\n\nChannel 0: Can you see the link?\n\nChannel 1: So I just typed in speedtest.net, and this is what came up.\n\nChannel 0: Okay. Can you run speed test? Does it has a go button?\n\nChannel 1: Yep. I've done that.\n\nChannel 0: Yes, please. Mhmm. Then upon checking the result, you can now see the location is on Australia instead of US.\n\nChannel 1: Yeah. It says Airtel Australia.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. So that's okay. So then the issues I'm having aren't no longer related to the geolocation stuff then, is it?\n\nChannel 0: Yeah. That's correct. That's that has now been resolved.\n\nChannel 1: Okay. No worries. Thank you for that. I\n\nChannel 0: Yeah.\n\nChannel 1: appreciate it.\n\nChannel 0: Okay. Okay. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.2216465920209885},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.49693940579891205},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":5.62,"sentiment":"positive","sentiment_score":0.4436223932674953},{"text":"How can I assist you today?","start":5.92,"end":7.2999997,"sentiment":"positive","sentiment_score":0.4712173193693161}],"sentiment":"positive","sentiment_score":0.4467616295441985,"channel":0,"num_words":16,"start":0.48,"end":7.2999997},{"sentences":[{"text":"I'm just wondering about, like you know how they've had these geo IP issues recently with the super networks?","start":9.2,"end":17.825,"sentiment":"neutral","sentiment_score":-0.062177451817612896}],"sentiment":"neutral","sentiment_score":-0.062177451817612896,"channel":1,"num_words":19,"start":9.2,"end":17.825},{"sentences":[{"text":"Yes.","start":19.095,"end":19.595,"sentiment":"neutral","sentiment_score":-0.010803069919347765}],"sentiment":"neutral","sentiment_score":-0.010803069919347765,"channel":0,"num_words":1,"start":19.095,"end":19.595},{"sentences":[{"text":"I'm just","start":19.325,"end":19.725,"sentiment":"neutral","sentiment_score":-0.045335348695516586}],"sentiment":"neutral","sentiment_score":-0.045335348695516586,"channel":1,"num_words":2,"start":19.325,"end":19.725},{"sentences":[{"text":"Mhmm.","start":19.735,"end":20.235,"sentiment":"neutral","sentiment_score":-0.06378858536481857}],"sentiment":"neutral","sentiment_score":-0.06378858536481857,"channel":0,"num_words":1,"start":19.735,"end":20.235},{"sentences":[{"text":"why is that sorted?","start":20.445,"end":21.645,"sentiment":"neutral","sentiment_score":-0.1665213480591774},{"text":"Because it doesn't seem to be sorted for me yet.","start":21.645,"end":24.224998,"sentiment":"neutral","sentiment_score":-0.2502151235938072}],"sentiment":"neutral","sentiment_score":-0.2263026162981987,"channel":1,"num_words":14,"start":20.445,"end":24.224998},{"sentences":[{"text":"Yeah.","start":25.93,"end":26.33,"sentiment":"neutral","sentiment_score":-0.0014222394675016403},{"text":"May I know your name, please, for me to check your account?","start":26.33,"end":29.39,"sentiment":"neutral","sentiment_score":0.042655446411420904}],"sentiment":"neutral","sentiment_score":0.03926485518996532,"channel":0,"num_words":13,"start":25.93,"end":29.39},{"sentences":[{"text":"Kieran Ellison.","start":30.47,"end":31.529999,"sentiment":"neutral","sentiment_score":0.015112678986042738}],"sentiment":"neutral","sentiment_score":0.015112678986042738,"channel":1,"num_words":2,"start":30.47,"end":31.529999},{"sentences":[{"text":"Okay.","start":33.77,"end":34.09,"sentiment":"neutral","sentiment_score":0.0601886510848999},{"text":"I see.","start":34.09,"end":34.67,"sentiment":"neutral","sentiment_score":0.07134487107396126},{"text":"So after coordinating with the back end team, they said that the gate IP location issue has now been resolved.","start":35.13,"end":43.545,"sentiment":"neutral","sentiment_score":0.12029665261507035},{"text":"So to double check that everything is working correctly on your end, please do run a speed test at speedtest.net.","start":44.325,"end":54.640003,"sentiment":"neutral","sentiment_score":0.14458501301705837},{"text":"Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US.","start":54.640003,"end":61.940002,"sentiment":"neutral","sentiment_score":0.09476883506233041}],"sentiment":"neutral","sentiment_score":0.11669886272687179,"channel":0,"num_words":65,"start":33.77,"end":61.940002},{"sentences":[{"text":"That will indicate that the IP location has been corrected.","start":62.4,"end":65.54,"sentiment":"neutral","sentiment_score":0.11352212205529214}],"sentiment":"neutral","sentiment_score":0.11352212205529214,"channel":0,"num_words":10,"start":62.4,"end":65.54},{"sentences":[{"text":"How do I do a spa test?","start":66.66,"end":68.12,"sentiment":"neutral","sentiment_score":0.024988897676978792}],"sentiment":"neutral","sentiment_score":0.024988897676978792,"channel":1,"num_words":7,"start":66.66,"end":68.12},{"sentences":[{"text":"Search speedtest.net, then run a speed test.","start":70.645004,"end":74.745,"sentiment":"neutral","sentiment_score":0.03419149560587747},{"text":"Mhmm.","start":77.925,"end":78.39,"sentiment":"neutral","sentiment_score":0.05148272216320038}],"sentiment":"neutral","sentiment_score":0.03635289892554283,"channel":0,"num_words":8,"start":70.645004,"end":78.39},{"sentences":[{"text":"Speed test.","start":77.985,"end":78.805,"sentiment":"neutral","sentiment_score":0.06138947419822216}],"sentiment":"neutral","sentiment_score":0.06138947419822216,"channel":1,"num_words":2,"start":77.985,"end":78.805},{"sentences":[{"text":"You can also verify your IP location by going to iplocation.net and check check your IP address there.","start":86.79,"end":95.775,"sentiment":"neutral","sentiment_score":0.1067070576051871},{"text":"It should now show also Australia, which means the previous IP mismatch has been fixed.","start":95.775,"end":101.395004,"sentiment":"neutral","sentiment_score":0.1627589449286461}],"sentiment":"neutral","sentiment_score":0.13218518820675937,"channel":0,"num_words":33,"start":86.79,"end":101.395004},{"sentences":[{"text":"Sorry.","start":102.755005,"end":103.075005,"sentiment":"neutral","sentiment_score":-0.11720769852399826},{"text":"What was that?","start":103.075005,"end":103.555,"sentiment":"neutral","sentiment_score":-0.07942105208834012},{"text":"Well, I'm still trying to do the first one.","start":103.555,"end":105.155,"sentiment":"neutral","sentiment_score":-0.0511780691643556},{"text":"What did you say?","start":105.155,"end":106.135,"sentiment":"neutral","sentiment_score":-0.027293942403048277}],"sentiment":"neutral","sentiment_score":-0.054426426287083066,"channel":1,"num_words":17,"start":102.755005,"end":106.135},{"sentences":[{"text":"Please do run a speed test 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web.","start":124.465,"end":125.125,"sentiment":"neutral","sentiment_score":-0.0057335891760885715}],"sentiment":"neutral","sentiment_score":-0.0057335891760885715,"channel":1,"num_words":2,"start":124.465,"end":125.125},{"sentences":[{"text":"one.","start":124.935,"end":125.435,"sentiment":"neutral","sentiment_score":-0.026261258870363235}],"sentiment":"neutral","sentiment_score":-0.026261258870363235,"channel":0,"num_words":1,"start":124.935,"end":125.435},{"sentences":[{"text":"It just says I don't know.","start":126.945,"end":130.145,"sentiment":"neutral","sentiment_score":-0.15060593436161676},{"text":"It just says speedtest.","start":130.145,"end":131.605,"sentiment":"neutral","sentiment_score":-0.14087741449475288},{"text":"I don't really know how to watch 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location is on Australia instead of US.","start":158.985,"end":167.33,"sentiment":"neutral","sentiment_score":0.010959999471464577}],"sentiment":"neutral","sentiment_score":0.017804404301568866,"channel":0,"num_words":20,"start":155.38501,"end":167.33},{"sentences":[{"text":"Yeah.","start":168.79001,"end":169.11,"sentiment":"neutral","sentiment_score":0.014797139912843704},{"text":"It says Airtel Australia.","start":169.11,"end":170.81001,"sentiment":"neutral","sentiment_score":0.004683233564719558}],"sentiment":"neutral","sentiment_score":0.006706014834344387,"channel":1,"num_words":5,"start":168.79001,"end":170.81001},{"sentences":[{"text":"Mhmm.","start":171.71,"end":172.21,"sentiment":"neutral","sentiment_score":0.0144523736089468}],"sentiment":"neutral","sentiment_score":0.0144523736089468,"channel":0,"num_words":1,"start":171.71,"end":172.21},{"sentences":[{"text":"Okay.","start":172.79001,"end":173.27,"sentiment":"neutral","sentiment_score":0.03120308183133602},{"text":"So that's okay.","start":173.27,"end":174.55,"sentiment":"neutral","sentiment_score":0.04170485896368822},{"text":"So then the issues I'm having aren't no longer related to the geolocation stuff then, is it?","start":174.55,"end":182.42499,"sentiment":"neutral","sentiment_score":-0.05277695134282112}],"sentiment":"neutral","sentiment_score":-0.035280500671693256,"channel":1,"num_words":21,"start":172.79001,"end":182.42499},{"sentences":[{"text":"Yeah.","start":182.925,"end":183.245,"sentiment":"neutral","sentiment_score":0.05745094269514084},{"text":"That's correct.","start":183.245,"end":183.965,"sentiment":"neutral","sentiment_score":0.16166241094470024},{"text":"That's that has now been 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that.","start":187.67293,"end":188.31293,"sentiment":"positive","sentiment_score":0.6376800388097763},{"text":"I","start":188.31293,"end":188.39293,"sentiment":"positive","sentiment_score":0.4694110453128814}],"sentiment":"positive","sentiment_score":0.4939209707081318,"channel":1,"num_words":8,"start":186.95294,"end":188.39293},{"sentences":[{"text":"Yeah.","start":188.365,"end":188.865,"sentiment":"positive","sentiment_score":0.5042266845703125}],"sentiment":"positive","sentiment_score":0.5042266845703125,"channel":0,"num_words":1,"start":188.365,"end":188.865},{"sentences":[{"text":"appreciate it.","start":188.39293,"end":189.37294,"sentiment":"positive","sentiment_score":0.5590746998786926}],"sentiment":"positive","sentiment_score":0.5590746998786926,"channel":1,"num_words":2,"start":188.39293,"end":189.37294},{"sentences":[{"text":"Okay.","start":188.925,"end":189.425,"sentiment":"neutral","sentiment_score":0.2717197835445404},{"text":"Okay.","start":189.80295,"end":190.20294,"sentiment":"neutral","sentiment_score":0.2934171259403229},{"text":"Thank you.","start":190.20294,"end":190.84294,"sentiment":"positive","sentiment_score":0.43584778904914856},{"text":"Bye.","start":190.84294,"end":191.34294,"sentiment":"neutral","sentiment_score":0.19322869181632996}],"sentiment":"neutral","sentiment_score":0.3260122358798981,"channel":0,"num_words":5,"start":188.925,"end":191.34294},{"sentences":[{"text":"Bye.","start":191.51294,"end":192.01294,"sentiment":"neutral","sentiment_score":-0.08823617547750473}],"sentiment":"neutral","sentiment_score":-0.08823617547750473,"channel":1,"num_words":1,"start":191.51294,"end":192.01294}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen calls a customer named Kieran Ellison to check on the status of their geo IP issues. After coordinating with the back end team, they say that the issue has been resolved and they can now check the speed test at speed tests. Maureen also advises Kieran to check their IP address and confirms that the issue has been resolved."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you today?","start_word":3,"end_word":15,"intents":[{"intent":"Assist","confidence_score":0.01400506}]},{"text":"May I know your name, please, for me to check your account?","start_word":54,"end_word":65,"intents":[{"intent":"Check account","confidence_score":0.8651119}]},{"text":"May I know your name, please, for me to check your account? Kieran Ellison.","start_word":54,"end_word":67,"intents":[{"intent":"Check details","confidence_score":0.0021000311}]},{"text":"So after coordinating with the back end team, they said that the gate IP location issue has now been resolved. So to double check that everything is working correctly on your end, please do run a speed test at speedtest.net. Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US. That will indicate that the IP location has been corrected.","start_word":71,"end_word":142,"intents":[{"intent":"Correct ip location","confidence_score":0.0056344606}]},{"text":"So to double check that everything is working correctly on your end, please do run a speed test at speedtest.net.","start_word":91,"end_word":110,"intents":[{"intent":"Run test","confidence_score":0.23010477}]},{"text":"Please do run a speed test at So speed I went test to speedtest.net, dot net. Mhmm.","start_word":210,"end_word":226,"intents":[{"intent":"Run speed test","confidence_score":0.7102779}]},{"text":"So then the issues I'm having aren't no longer related to the geolocation stuff then, is it?","start_word":334,"end_word":350,"intents":[{"intent":"Identify problem","confidence_score":0.005057348}]},{"text":"So then the issues I'm having aren't no longer related to the geolocation stuff then, is it? Yeah.","start_word":334,"end_word":351,"intents":[{"intent":"Resolve geolocation issues","confidence_score":0.16515511}]},{"text":"Bye.","start_word":377,"end_word":377,"intents":[{"intent":"Acknowledging the availability of the latter","confidence_score":2.7532598e-9},{"intent":"Declining the conversation","confidence_score":0.0007779258}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2216465920209885},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.45784586668014526},{"text":"I'm just wondering about, like you know how they've had these geo IP issues recently with the super networks? Yes. I'm just Mhmm. why is that sorted? Because it doesn't seem to be sorted for me yet. Yeah. May I know your name, please, for me to check your account? Kieran Ellison. Okay. I see. So after coordinating with the back end team, they said that the gate IP location issue has now been resolved. So to double check that everything is working correctly on your end, please do run a speed test at speedtest.net. Then once the test is done, please check the result and confirm that the country now shows Australia instead of The US. That will indicate that the IP location has been corrected. How do I do a spa test? Search speedtest.net, then run a speed test. Mhmm. Speed test. You can also verify your IP location by going to iplocation.net and check check your IP address there. It should now show also Australia, which means the previous IP mismatch has been fixed. Sorry. What was that? Well, I'm still trying to do the first one. What did you say? Please do run a speed test at So speed I went test to speedtest.net, dot net. Mhmm. and it Is just it took speed test by Okla? hold on. Try Because the that f is four fifteen the on Accurate the web. one. It just says I don't know. It just says speedtest. I don't really know how to watch out. Can you see the link? So I just typed in speedtest.net, and this is what came up. Okay. Can you run speed test? Does it has a go button? Yep. I've done that. Yes, please. Mhmm. Then upon checking the result, you can now see the location is on Australia instead of US. Yeah. It says Airtel Australia. Mhmm. Okay. So that's okay. So then the issues I'm having aren't no longer related to the geolocation stuff then, is it? Yeah. That's correct. That's that has now been resolved. Okay.","start_word":16,"end_word":360,"sentiment":"neutral","sentiment_score":0.01817152343582416},{"text":"No worries. Thank you for that. I Yeah. appreciate it.","start_word":361,"end_word":370,"sentiment":"positive","sentiment_score":0.5254411101341248},{"text":"Okay. Okay.","start_word":371,"end_word":372,"sentiment":"neutral","sentiment_score":0.28256845474243164},{"text":"Thank you.","start_word":373,"end_word":374,"sentiment":"positive","sentiment_score":0.4226067066192627},{"text":"Bye. Bye.","start_word":375,"end_word":376,"sentiment":"neutral","sentiment_score":0.19801510870456696}],"average":{"sentiment":"neutral","sentiment_score":0.053992568239103145}}}}