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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Jonathan Lucas?\n\nThis is just wanted to check-in if you're experiencing any issues with your Internet connection? Pardon? Ma'am, the Internet is working fine? Yeah. Is it okay if we request you to change the port of the the router?\n\nBecause I think the router is connected to the port too. Is that right? No. We just need to confirm on what port is the router connected at the NTG box. Mhmm.\n\nOkay. Okay. May I know what time can you get home if ever? Okay. Is it okay if I if you gave us a callback when you got home?\n\nI have to check the ports. If ever that I'm not available, there's other representative who also know the concern about the port changes. Hello? Hello, Jonathan? Yes.\n\nHello? Yeah. Can you hear me? Yeah. Just give us a callback then when you got home to check the, setup your setup.\n\nOkay then. Bye for now. 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changes.","start":94.774994,"end":105.91499,"sentiment":"neutral","sentiment_score":-0.0790879266957442},{"text":"Hello?","start":112.39,"end":112.89,"sentiment":"neutral","sentiment_score":-0.010272799991071224},{"text":"Hello, Jonathan?","start":117.51,"end":118.57001,"sentiment":"neutral","sentiment_score":-0.005835339426994324}],"sentiment":"neutral","sentiment_score":-0.06251990543333469,"channel":0,"num_words":27,"start":92.479996,"end":118.57001},{"sentences":[{"text":"Hello?","start":124.005,"end":124.505,"sentiment":"neutral","sentiment_score":-0.008749350905418396},{"text":"Hello?","start":125.605,"end":126.105,"sentiment":"neutral","sentiment_score":-0.00686465110629797}],"sentiment":"neutral","sentiment_score":-0.007807001005858183,"channel":1,"num_words":2,"start":124.005,"end":126.105},{"sentences":[{"text":"Yes.","start":125.845,"end":126.165,"sentiment":"neutral","sentiment_score":0.0008036438375711441},{"text":"Hello?","start":126.165,"end":126.665,"sentiment":"neutral","sentiment_score":-0.00832455325871706},{"text":"Yeah.","start":126.725,"end":127.045,"sentiment":"neutral","sentiment_score":-0.00697941891849041},{"text":"Can you hear 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you.","start":142.57687,"end":143.21689,"sentiment":"positive","sentiment_score":0.37571485340595245},{"text":"Thank you.","start":143.21689,"end":143.95688,"sentiment":"neutral","sentiment_score":0.2948811501264572}],"sentiment":"positive","sentiment_score":0.33529800176620483,"channel":1,"num_words":4,"start":142.57687,"end":143.95688}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls to check in with Jonathan regarding issues with his internet connection. The representative asks for confirmation of the port on the router and requests that Jonathan call back when he gets home to check the ports. The call ends with the representative thanking Jonathan and saying goodbye."},"intents":{"segments":[{"text":"Is it okay if I if you gave us a callback when you got home? Yes. Yes.","start_word":141,"end_word":157,"intents":[{"intent":"Request callback","confidence_score":0.021031117}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Jonathan Hello? Lucas? Yes. Yes. This is just wanted to check-in if you're experiencing any issues with your Internet connection? Pardon? No. That that everything is good.","start_word":0,"end_word":41,"sentiment":"neutral","sentiment_score":0.09585539996623992},{"text":"Perfect. Fine.","start_word":42,"end_word":43,"sentiment":"positive","sentiment_score":0.4734418988227844},{"text":"Ma'am, the Internet is working fine? Yes. Yeah. Is it okay if we request you to change the port of the the router? Because I think the router is connected to the port too. Is that right? Okay. So we need we need to replace the router? Or No. We just need to confirm on what port is the router connected Okay. Okay. at But the NTG box. Mhmm. I I'm no at home at the moment. I'm working. Okay. Okay. May I know what time can you get home if ever? Around six, 07:00PM 7PM. Okay. Is it okay if I if you gave us a callback when you got home? Yes. Yes. Of course. I have to check the ports. If ever that I'm not available, there's other representative who also know the concern about the port changes. Hello? Hello, Jonathan? Hello? Hello? Yes. Hello? Yeah. Can you hear me? Yes. Now, yes. Yes. Yeah. Just give us a callback then when you got home to check the, setup your setup. Yes. Okay then. Okay. Okay. Bye for now.","start_word":44,"end_word":224,"sentiment":"neutral","sentiment_score":0.011056894436478617},{"text":"Thank you. Thank you. Thank you.","start_word":225,"end_word":230,"sentiment":"positive","sentiment_score":0.3636889159679413}],"average":{"sentiment":"neutral","sentiment_score":0.041906697409493585}}}}