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In that way, our technical department will sort this out for you. What is your full name showing on your account? Sanderson? Okay. And you do have an Airtel Internet service with Airtel AU? Okay. Let me check. Because there's no account pulled up using your name. How about the phone number you registered? Oh, it's still there's no are you with us for a a long period of time or a a new customer? That way I could do Okay. What what what is your unit number or apartment number? Oh, okay. That's for us to be able to pull that. But if you have an account with us, it should pulled up when I type in your even your last name, as you mentioned. Okay. So what you're saying is a mobile plan services. It's not a broadband Internet service. A mobile plan. Oh, okay. I see. Reason why I cannot pull out any account on our CRM. Because if it's a mobile plan, it should be directly to that app. But anyway, let me connect the call to our tech rep because they are the one who have an access with all the active plans that we're catering to our customers. Just be on the line. Okay? You're welcome. Just one moment. And your first name, please, so I can endorse it properly? Oh, wonderful name. Thank you. One moment. 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Good morning. You have reached your account. How may I help you today? Mhmm.\n\nOh, I'm sorry to hear about this, but thank you so much for giving us a call. In that way, our technical department will sort this out for you. What is your full name showing on your account? Sanderson? Okay.\n\nAnd you do have an Airtel Internet service with Airtel AU? Okay. Let me check. Because there's no account pulled up using your name. How about the phone number you registered?\n\nOh, it's still there's no are you with us for a a long period of time or a a new customer? That way I could do Okay. What what what is your unit number or apartment number? Oh, okay. That's for us to be able to pull that.\n\nBut if you have an account with us, it should pulled up when I type in your even your last name, as you mentioned. Okay. So what you're saying is a mobile plan services. It's not a broadband Internet service. A mobile plan.\n\nOh, okay. I see. Reason why I cannot pull out any account on our CRM. Because if it's a mobile plan, it should be directly to that app. But anyway, let me connect the call to our tech rep because they are the one who have an access with all the active plans that we're catering to our customers.\n\nJust be on the line. Okay? You're welcome. Just one moment. And your first name, please, so I can endorse it properly?\n\nOh, wonderful name. Thank you. One moment. You do the same.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.56,"sentiment":"neutral","sentiment_score":0.23035383224487305},{"text":"Good morning.","start":0.56,"end":1.12,"sentiment":"positive","sentiment_score":0.39058105647563934},{"text":"You have reached your account.","start":1.12,"end":2.5,"sentiment":"neutral","sentiment_score":0.30512112379074097},{"text":"How may I help you today?","start":2.56,"end":3.86,"sentiment":"positive","sentiment_score":0.3584074725707372},{"text":"Mhmm.","start":23.404999,"end":23.805,"sentiment":"neutral","sentiment_score":-0.1117430329322815}],"sentiment":"neutral","sentiment_score":0.30505489110946654,"num_words":15,"start":0.32,"end":23.805},{"sentences":[{"text":"Oh, I'm sorry to hear about this, but thank you so much for giving us a call.","start":23.805,"end":27.005001,"sentiment":"neutral","sentiment_score":0.04875273476628696},{"text":"In that way, our technical department will sort this out for you.","start":27.005001,"end":31.87,"sentiment":"neutral","sentiment_score":0.1096090084562699},{"text":"What is your full name showing on your account?","start":31.93,"end":34.11,"sentiment":"neutral","sentiment_score":0.03341155519915952},{"text":"Sanderson?","start":38.41,"end":38.91,"sentiment":"neutral","sentiment_score":0.010122058913111688},{"text":"Okay.","start":43.765003,"end":44.265003,"sentiment":"neutral","sentiment_score":0.010747114196419716}],"sentiment":"neutral","sentiment_score":0.06164194406010211,"num_words":40,"start":23.805,"end":44.265003},{"sentences":[{"text":"And you do have an Airtel Internet service with Airtel AU?","start":47.605003,"end":54.025,"sentiment":"neutral","sentiment_score":-0.0017643537457016382},{"text":"Okay.","start":56.325,"end":56.825,"sentiment":"neutral","sentiment_score":-0.015699950978159904},{"text":"Let me check.","start":58.14,"end":59.12,"sentiment":"neutral","sentiment_score":-0.026954685648282368},{"text":"Because there's no account pulled up using your name.","start":70.085,"end":74.645004,"sentiment":"neutral","sentiment_score":-0.16949882358312607},{"text":"How about the phone number you registered?","start":74.645004,"end":77.065,"sentiment":"neutral","sentiment_score":-0.054749292454549243}],"sentiment":"neutral","sentiment_score":-0.06531310834050659,"num_words":31,"start":47.605003,"end":77.065},{"sentences":[{"text":"Oh, it's still there's no are you with us for a a long period of time or a a new customer?","start":105.745,"end":114.130005,"sentiment":"neutral","sentiment_score":-0.24617654439948855},{"text":"That way I could do Okay.","start":114.590004,"end":122.865,"sentiment":"neutral","sentiment_score":-0.13616524264216423},{"text":"What what what is your unit number or apartment number?","start":124.045,"end":127.505,"sentiment":"neutral","sentiment_score":0.0002980075776576996},{"text":"Oh, okay.","start":141.58,"end":142.48,"sentiment":"neutral","sentiment_score":0.022351855412125587},{"text":"That's for us to be able to pull that.","start":144.78,"end":147.1,"sentiment":"neutral","sentiment_score":0.038269392111235194}],"sentiment":"neutral","sentiment_score":-0.11655397026333958,"num_words":48,"start":105.745,"end":147.1},{"sentences":[{"text":"But if you have an account with us, it should pulled up when I type in your even your last name, as you mentioned.","start":147.1,"end":155.25499,"sentiment":"neutral","sentiment_score":0.02084874132803331},{"text":"Okay.","start":158.355,"end":158.855,"sentiment":"neutral","sentiment_score":-0.028031280264258385},{"text":"So what you're saying is a mobile plan services.","start":170.04999,"end":173.82999,"sentiment":"neutral","sentiment_score":-0.0353572763916519},{"text":"It's not a broadband Internet service.","start":174.215,"end":176.955,"sentiment":"neutral","sentiment_score":-0.04482766489187876},{"text":"A mobile 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customers.","start":194.13,"end":203.545,"sentiment":"neutral","sentiment_score":0.02848772926916999}],"sentiment":"neutral","sentiment_score":0.0006466423619096562,"num_words":59,"start":182.935,"end":203.545},{"sentences":[{"text":"Just be on the line.","start":203.685,"end":204.725,"sentiment":"neutral","sentiment_score":0.017997778579592706},{"text":"Okay?","start":204.725,"end":205.225,"sentiment":"neutral","sentiment_score":0.04238077998161316},{"text":"You're welcome.","start":206.965,"end":207.785,"sentiment":"neutral","sentiment_score":0.2991427481174469},{"text":"Just one moment.","start":208.405,"end":209.465,"sentiment":"neutral","sentiment_score":0.10182975232601166},{"text":"And your first name, please, so I can endorse it properly?","start":210.16501,"end":213.30501,"sentiment":"neutral","sentiment_score":0.06316726045175032}],"sentiment":"neutral","sentiment_score":0.07868110413917086,"num_words":22,"start":203.685,"end":213.30501},{"sentences":[{"text":"Oh, wonderful 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Basically, I set up my Airtel account a couple months ago, and the last couple weeks, it's not been working, as in I need to have Wi Fi or I don't have service. I can't do anything, basically, and it's designed to get a little bit frustrating. Ava Grace Sanderson. Yeah. S a n d e r s o n. And then Ava Grace, a v a g r a c e. Yeah. I did it on I wanna say either Chapel Street or Upcoming Street somewhere. I'm not too sure. Wherever the air covers now, they killed us. Okay. So I've got obviously, I got given a new phone number being with this company. I'll give you that one. So 61450852333. Yeah. I've I've I'm sorry. I've got it around December, January, so quite a while. I've been traveling, so I don't know what I ended up putting in there when I was setting it up. But it would have probably been a hostel. Because I've been paying me this there's, like, a deal or something that a guy the guy told me about. It's, like, $50, and I get international calls and all this jazz. I've been paying for that one every month. Yeah. Yeah. Thank you so much. Thank you. Ava Grace, a v a g r a c e. Thank you. Have a good 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Basically, I set up my Airtel account a couple months ago, and the last couple weeks, it's not been working, as in I need to have Wi Fi or I don't have service. I can't do anything, basically, and it's designed to get a little bit frustrating. Ava Grace Sanderson. Yeah.\n\nS a n d e r s o n. And then Ava Grace, a v a g r a c e. Yeah. I did it on I wanna say either Chapel Street or Upcoming Street somewhere. I'm not too sure.\n\nWherever the air covers now, they killed us. Okay. So I've got obviously, I got given a new phone number being with this company. I'll give you that one. So 61450852333.\n\nYeah. I've I've I'm sorry. I've got it around December, January, so quite a while. I've been traveling, so I don't know what I ended up putting in there when I was setting it up. But it would have probably been a hostel.\n\nBecause I've been paying me this there's, like, a deal or something that a guy the guy told me about. It's, like, $50, and I get international calls and all this jazz. I've been paying for that one every month. Yeah. Yeah.\n\nThank you so much. Thank you. Ava Grace, a v a g r a c e. Thank you. Have a good day.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":-0.05808313190937042},{"text":"Basically, I set up my Airtel account a couple months ago, and the last couple weeks, it's not been working, as in I need to have Wi Fi or I don't have service.","start":6.08,"end":17.175,"sentiment":"neutral","sentiment_score":-0.2770850272341208},{"text":"I can't do anything, basically, and it's designed to get a little bit frustrating.","start":17.715,"end":22.295,"sentiment":"negative","sentiment_score":-0.531284328017916},{"text":"Ava Grace Sanderson.","start":35.329998,"end":36.79,"sentiment":"neutral","sentiment_score":0.015702690929174423},{"text":"Yeah.","start":39.809998,"end":40.129997,"sentiment":"neutral","sentiment_score":0.0066630057990550995}],"sentiment":"neutral","sentiment_score":-0.31896343354422313,"num_words":52,"start":4.88,"end":40.129997},{"sentences":[{"text":"S a n d e r s o n.","start":40.129997,"end":44.895,"sentiment":"neutral","sentiment_score":-0.0014771608014901478},{"text":"And then Ava Grace, a v a g r a c e.","start":44.895,"end":48.274998,"sentiment":"neutral","sentiment_score":0.0033887390357752642},{"text":"Yeah.","start":54.895,"end":55.395,"sentiment":"neutral","sentiment_score":-0.007687216624617577},{"text":"I did it on I wanna say either Chapel Street or Upcoming Street somewhere.","start":61.44,"end":65.68,"sentiment":"neutral","sentiment_score":-0.03459034567432744},{"text":"I'm not too sure.","start":65.68,"end":66.66,"sentiment":"neutral","sentiment_score":-0.15771882608532906}],"sentiment":"neutral","sentiment_score":-0.027386423479765654,"num_words":40,"start":40.129997,"end":66.66},{"sentences":[{"text":"Wherever the air covers now, they killed us.","start":67.28,"end":69.855,"sentiment":"neutral","sentiment_score":-0.32309650257229805},{"text":"Okay.","start":78.815,"end":79.135,"sentiment":"neutral","sentiment_score":-0.04063022509217262},{"text":"So I've got obviously, I got given a new phone number being with this company.","start":79.135,"end":83.055,"sentiment":"neutral","sentiment_score":-0.0871656042834123},{"text":"I'll give you that one.","start":83.055,"end":84.18,"sentiment":"neutral","sentiment_score":-0.02297149822115898},{"text":"So 61450852333.","start":85.14,"end":91.0,"sentiment":"neutral","sentiment_score":-0.013738492969423532}],"sentiment":"neutral","sentiment_score":-0.13145873506343173,"num_words":31,"start":67.28,"end":91.0},{"sentences":[{"text":"Yeah.","start":114.8,"end":115.28,"sentiment":"neutral","sentiment_score":-0.11167027056217194},{"text":"I've I've I'm sorry.","start":115.28,"end":117.520004,"sentiment":"neutral","sentiment_score":-0.17396412417292595},{"text":"I've got it around December, January, so quite a while.","start":117.520004,"end":121.22,"sentiment":"neutral","sentiment_score":-0.011186543107032775},{"text":"I've been traveling, so I don't know what I ended up putting in there when I was setting it up.","start":130.535,"end":135.915,"sentiment":"neutral","sentiment_score":-0.05283647524192929},{"text":"But it would have probably been a hostel.","start":137.175,"end":139.195,"sentiment":"neutral","sentiment_score":-0.04121841862797737}],"sentiment":"neutral","sentiment_score":-0.05362486167875833,"num_words":43,"start":114.8,"end":139.195},{"sentences":[{"text":"Because I've been paying me this there's, like, a deal or something that a guy the guy told me about.","start":157.585,"end":162.705,"sentiment":"neutral","sentiment_score":-0.03131526587530971},{"text":"It's, like, $50, and I get international calls and all this jazz.","start":162.705,"end":166.90001,"sentiment":"neutral","sentiment_score":-0.03745792154222727},{"text":"I've been paying for that one every month.","start":167.12,"end":169.06,"sentiment":"neutral","sentiment_score":-0.07637793244794011},{"text":"Yeah.","start":178.995,"end":179.495,"sentiment":"neutral","sentiment_score":-0.0016870489344000816},{"text":"Yeah.","start":181.635,"end":182.135,"sentiment":"neutral","sentiment_score":0.00741257518529892}],"sentiment":"neutral","sentiment_score":-0.040026150222512935,"num_words":42,"start":157.585,"end":182.135},{"sentences":[{"text":"Thank you so much.","start":205.655,"end":206.69499,"sentiment":"positive","sentiment_score":0.41934989392757416},{"text":"Thank you.","start":206.69499,"end":207.515,"sentiment":"positive","sentiment_score":0.34351232647895813},{"text":"Ava Grace, a v a g r a c e.","start":214.055,"end":217.595,"sentiment":"neutral","sentiment_score":0.04640524499118328},{"text":"Thank you.","start":220.75,"end":221.14499,"sentiment":"neutral","sentiment_score":0.3318887799978256},{"text":"Have a good day.","start":221.14499,"end":225.33,"sentiment":"neutral","sentiment_score":0.22319912165403366}],"sentiment":"neutral","sentiment_score":0.1993204875087196,"num_words":22,"start":205.655,"end":225.33}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. You have reached your account. How may I help you today?\n\nChannel 1: Hi. Basically, I set up my Airtel account a couple months ago, and the last couple weeks, it's not been working, as in I need to have Wi Fi or I don't have service. I can't do anything, basically, and it's designed to get a little bit frustrating.\n\nChannel 0: Mhmm. Oh, I'm sorry to hear about this, but thank you so much for giving us a call. In that way, our technical department will sort this out for you. What is your full name showing on your account?\n\nChannel 1: Ava Grace Sanderson.\n\nChannel 0: Sanderson?\n\nChannel 1: Yeah. S a n d e r s\n\nChannel 0: Okay.\n\nChannel 1: o n. And then Ava Grace, a v a g r a c\n\nChannel 0: And\n\nChannel 1: e.\n\nChannel 0: you do have an Airtel Internet service with Airtel AU?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Let me check.\n\nChannel 1: I did it on I wanna say either Chapel Street or Upcoming Street somewhere. I'm not too sure. Wherever the air covers now, they killed us.\n\nChannel 0: Because there's no account pulled up using your name. How about the phone number you registered?\n\nChannel 1: Okay. So I've got obviously, I got given a new phone number being with this company. I'll give you that one. So 61450852333.\n\nChannel 0: Oh, it's still there's no are you with us for a a long period of time or a a new customer? That way\n\nChannel 1: Yeah.\n\nChannel 0: I could\n\nChannel 1: I've\n\nChannel 0: do\n\nChannel 1: I've I'm sorry. I've got it around December, January, so quite a while.\n\nChannel 0: Okay. What what what is your unit number or apartment number?\n\nChannel 1: I've been traveling, so I don't know what I ended up putting in there when I was setting it up. But it would have probably been a hostel.\n\nChannel 0: Oh, okay. That's for us to be able to pull that. But if you have an account with us, it should pulled up when I type in your even your last name, as you mentioned.\n\nChannel 1: Because I've been paying\n\nChannel 0: Okay.\n\nChannel 1: me this there's, like, a deal or something that a guy the guy told me about. It's, like, $50, and I get international calls and all this jazz. I've been paying for that one every month.\n\nChannel 0: So what you're saying is a mobile plan services. It's not a broadband Internet service.\n\nChannel 1: Yeah.\n\nChannel 0: A mobile plan.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, okay. I see. Reason why I cannot pull out any account on our CRM. Because if it's a mobile plan, it should be directly to that app. But anyway, let me connect the call to our tech rep because they are the one who have an access with all the active plans that we're catering to our customers.\n\nJust be on the line. Okay?\n\nChannel 1: Thank you so much. Thank\n\nChannel 0: You're\n\nChannel 1: you.\n\nChannel 0: welcome. Just one moment. And your first name, please, so I can endorse it properly?\n\nChannel 1: Ava Grace, a v a g r a c e.\n\nChannel 0: Oh, wonderful name. Thank you. One moment.\n\nChannel 1: Thank you. Have a good\n\nChannel 0: You do the same.\n\nChannel 1: day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.56,"sentiment":"neutral","sentiment_score":0.23035383224487305},{"text":"Good morning.","start":0.56,"end":1.12,"sentiment":"positive","sentiment_score":0.39058105647563934},{"text":"You have reached your account.","start":1.12,"end":2.5,"sentiment":"neutral","sentiment_score":0.30512112379074097},{"text":"How may I help you today?","start":2.56,"end":3.86,"sentiment":"positive","sentiment_score":0.3584074725707372}],"sentiment":"positive","sentiment_score":0.33482617139816284,"channel":0,"num_words":14,"start":0.32,"end":3.86},{"sentences":[{"text":"Hi.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":-0.05808313190937042},{"text":"Basically, I set up my Airtel account a couple months ago, and the last couple weeks, it's not been working, as in I need to have Wi Fi or I don't have 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The agent asks for the customer's information and explains that the issue is due to a change in the customer's phone number. The agent also tries to connect the customer to a tech representative to troubleshoot the issue."},"intents":{"segments":[{"text":"Hi. Basically, I set up my Airtel account a couple months ago, and the last couple weeks, it's not been working, as in I need to have Wi Fi or I don't have service. I can't do anything, basically, and it's designed to get a little bit frustrating. Mhmm.","start_word":14,"end_word":62,"intents":[{"intent":"Set up airtel account","confidence_score":0.032034367}]},{"text":"Oh, I'm sorry to hear about this, but thank you so much for giving us a call. In that way, our technical department will sort this out for you.","start_word":63,"end_word":91,"intents":[{"intent":"Sort issue out","confidence_score":0.00032936176}]},{"text":"What is your full name showing on your account? Ava Grace Sanderson.","start_word":92,"end_word":103,"intents":[{"intent":"Check account","confidence_score":0.17262267},{"intent":"Confirm identity","confidence_score":0.14560881}]},{"text":"So I've got obviously, I got given a new phone number being with this company. I'll give you that one.","start_word":187,"end_word":206,"intents":[{"intent":"Provide new phone number","confidence_score":0.02089958}]},{"text":"What what what is your unit number or apartment number?","start_word":251,"end_word":260,"intents":[{"intent":"Obtain unit number","confidence_score":0.009194725}]},{"text":"That's for us to be able to pull that. But if you have an account with us, it should pulled up when I type in your even your last name, as you mentioned.","start_word":291,"end_word":323,"intents":[{"intent":"Pull account information","confidence_score":0.5127745}]},{"text":"But anyway, let me connect the call to our tech rep because they are the one who have an access with all the active plans that we're catering to our customers. Just be on the line. Okay?","start_word":413,"end_word":449,"intents":[{"intent":"Connect call to tech rep","confidence_score":0.4887186}]},{"text":"Thank You're you. welcome. Just one moment. And your first name, please, so I can endorse it properly? Ava Grace, a v a g r a c e. Oh, wonderful name. Thank you. One moment. Thank you. Have a good You do the same.","start_word":454,"end_word":497,"intents":[{"intent":"End call","confidence_score":0.72984743}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23035383224487305},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3773297965526581},{"text":"You have reached your account.","start_word":3,"end_word":7,"sentiment":"neutral","sentiment_score":0.30842721462249756},{"text":"How may I help you today?","start_word":8,"end_word":13,"sentiment":"positive","sentiment_score":0.3511301577091217},{"text":"Hi. Basically, I set up my Airtel account a couple months ago, and the last couple weeks, it's not been working, as in I need to have Wi Fi or I don't have service.","start_word":14,"end_word":47,"sentiment":"neutral","sentiment_score":-0.2657996416091919},{"text":"I can't do anything, basically, and it's designed to get a little bit frustrating.","start_word":48,"end_word":61,"sentiment":"negative","sentiment_score":-0.5324161052703857},{"text":"Mhmm. Oh, I'm sorry to hear about this, but thank you so much for giving us a call. In that way, our technical department will sort this out for you. What is your full name showing on your account? Ava Grace Sanderson. Sanderson? Yeah. S a n d e r s Okay. o n. And then Ava Grace, a v a g r a c And e. you do have an Airtel Internet service with Airtel AU? Yeah. Okay. Let me check. I did it on I wanna say either Chapel Street or Upcoming Street somewhere. I'm not too sure. Wherever the air covers now, they killed us. Because there's no account pulled up using your name. How about the phone number you registered? Okay. So I've got obviously, I got given a new phone number being with this company. I'll give you that one. So 61450852333. Oh, it's still there's no are you with us for a a long period of time or a a new customer? That way Yeah. I could I've do I've I'm sorry. I've got it around December, January, so quite a while. Okay. What what what is your unit number or apartment number? I've been traveling, so I don't know what I ended up putting in there when I was setting it up. But it would have probably been a hostel. Oh, okay. That's for us to be able to pull that. But if you have an account with us, it should pulled up when I type in your even your last name, as you mentioned. Because I've been paying Okay. me this there's, like, a deal or something that a guy the guy told me about. It's, like, $50, and I get international calls and all this jazz. I've been paying for that one every month. So what you're saying is a mobile plan services. It's not a broadband Internet service. Yeah. A mobile plan. Yeah. Oh, okay. I see. Reason why I cannot pull out any account on our CRM. Because if it's a mobile plan, it should be directly to that app. But anyway, let me connect the call to our tech rep because they are the one who have an access with all the active plans that we're catering to our customers. Just be on the line. Okay?","start_word":62,"end_word":449,"sentiment":"neutral","sentiment_score":-0.03919094661730774},{"text":"Thank you so much. Thank You're you.","start_word":450,"end_word":456,"sentiment":"positive","sentiment_score":0.3766711056232453},{"text":"welcome. Just one moment. And your first name, please, so I can endorse it properly? Ava Grace, a v a g r a c e.","start_word":457,"end_word":481,"sentiment":"neutral","sentiment_score":0.06769906729459763},{"text":"Oh, wonderful name. Thank you.","start_word":482,"end_word":486,"sentiment":"positive","sentiment_score":0.39480602741241455},{"text":"One moment. Thank you. Have a good You do the same. day.","start_word":487,"end_word":498,"sentiment":"neutral","sentiment_score":0.2862140731886029}],"average":{"sentiment":"neutral","sentiment_score":-0.03621139632626164}}}}