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How about the name registered under the account? Okay. Is it okay if I put you on hold? Let me just check your account. Is it okay if I put you on hold? Let me just check the account. Okay. Hello? Yes. Hello. Can I have the number again, please? Sorry. 04 Mhmm. Yeah. Sure. 333. And name is? Okay. Hang on. Hello? Yes. Sorry. But upon checking on our end, there's no number registered for that one. Okay. May I know when did Airtel gave you this number? And it's working fine since then? May I know since it did not work? Since when it did may I know since when it did not work, the number? Okay. And upon checking here on our records, there's no account registered under the name. Have you spoke with other representative before before today? Can you spell your name, please? Your full name? The one that is registered. Can you spell your full name, please? The one that's registered under Ertel. Mhmm. A z a g r a. Mhmm. Mhmm. Mhmm. So it's Ava Grace Sanderson. Okay. How about the old mhmm. How about the old number? Mhmm. Seven eight five four. It's 07 eight nine eight seven. You said you you get your SIM card up on a physical store? Mhmm. Is it okay if I get your email? Then once I I'll be sending you an email asking for the bill, the invoices that you've been receiving from Airtel. Is that okay? Like, screenshot or a receipt. But there's no, like, invoice? Is Eartel sending you an invoice? You said you're paying your monthly bill, 50 dollars. Okay. I see. Is it okay if you request on that one? Because I think you're referring to a different Airtel because upon checking here, there's still no account under your name and number and, like, a plan you provided. You registered the number here in Australia. Right? Yeah. So as far as I know, there's only one Airtel, which is us. But I'm trying to find your account here on our records even on those inactive customer. Those deactivated already, but there's no, yeah, number and name. Yeah. Because mhmm. Because, like, for example, we have mobile we have customer as well who's using mobile plans like you're referring to, but we're providing them a customer portal, which you should have as well for them to check the invoices, the plan status, the usage. But since you're not on registered under Arts Airtel Australia, I'm not seeing those account as well. You should be you should have mhmm. Is it okay if I request an invoice on your email instead? First, to check, like, the invoice you're receiving from Airtel. Okay. Ivana's invoice? A buyer. Yeah. Is it okay if I request a picture of that one to my email? I'm going to send you my email to this number. Hang on. Mhmm. And there you go. No worries. Okay. Yes. Hello. Sir, I'm just checking the picture you sent me. Mhmm. So upon checking here, I think this is not Erudel. This is a Vodafone. Yeah. It's different. Yeah. No worries. I think you should call them directly because they're the one who have your account and can monitor or check it. 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. Good morning. This is Vivine from Airtel tech support. How can I assist you? Okay.\n\nMay I know your the number, please, that your Yeah. 61. Okay. How about the name registered under the account? Okay.\n\nIs it okay if I put you on hold? Let me just check your account. Is it okay if I put you on hold? Let me just check the account. Okay.\n\nHello? Yes. Hello. Can I have the number again, please? Sorry.\n\n04 Mhmm. Yeah. Sure. 333. And name is?\n\nOkay. Hang on. Hello? Yes. Sorry.\n\nBut upon checking on our end, there's no number registered for that one. Okay. May I know when did Airtel gave you this number? And it's working fine since then? May I know since it did not work?\n\nSince when it did may I know since when it did not work, the number? Okay. And upon checking here on our records, there's no account registered under the name. Have you spoke with other representative before before today? Can you spell your name, please?\n\nYour full name? The one that is registered. Can you spell your full name, please? The one that's registered under Ertel. Mhmm.\n\nA z a g r a. Mhmm. Mhmm. Mhmm. So it's Ava Grace Sanderson.\n\nOkay. How about the old mhmm. How about the old number? Mhmm. Seven eight five four.\n\nIt's 07 eight nine eight seven. You said you you get your SIM card up on a physical store? Mhmm. Is it okay if I get your email? Then once I I'll be sending you an email asking for the bill, the invoices that you've been receiving from Airtel.\n\nIs that okay? Like, screenshot or a receipt. But there's no, like, invoice? Is Eartel sending you an invoice? You said you're paying your monthly bill, 50 dollars.\n\nOkay. I see. Is it okay if you request on that one? Because I think you're referring to a different Airtel because upon checking here, there's still no account under your name and number and, like, a plan you provided. You registered the number here in Australia.\n\nRight? Yeah. So as far as I know, there's only one Airtel, which is us. But I'm trying to find your account here on our records even on those inactive customer. Those deactivated already, but there's no, yeah, number and name.\n\nYeah. Because mhmm. Because, like, for example, we have mobile we have customer as well who's using mobile plans like you're referring to, but we're providing them a customer portal, which you should have as well for them to check the invoices, the plan status, the usage. But since you're not on registered under Arts Airtel Australia, I'm not seeing those account as well. You should be you should have mhmm.\n\nIs it okay if I request an invoice on your email instead? First, to check, like, the invoice you're receiving from Airtel. Okay. Ivana's invoice? A buyer.\n\nYeah. Is it okay if I request a picture of that one to my email? I'm going to send you my email to this number. Hang on. Mhmm.\n\nAnd there you go. No worries. Okay. Yes. Hello.\n\nSir, I'm just checking the picture you sent me. Mhmm. So upon checking here, I think this is not Erudel. This is a Vodafone. Yeah.\n\nIt's different. Yeah. No worries. I think you should call them directly because they're the one who have your account and can monitor or check it. You're welcome.\n\nMhmm. 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is?","start":201.26,"end":202.72,"sentiment":"neutral","sentiment_score":0.012795228200654188}],"sentiment":"neutral","sentiment_score":0.005239375168457627,"num_words":8,"start":184.125,"end":202.72},{"sentences":[{"text":"Okay.","start":209.545,"end":209.945,"sentiment":"neutral","sentiment_score":0.016022108495235443},{"text":"Hang on.","start":209.945,"end":210.765,"sentiment":"neutral","sentiment_score":0.011572988238185644},{"text":"Hello?","start":257.45,"end":257.95,"sentiment":"neutral","sentiment_score":0.005584128201007843},{"text":"Yes.","start":260.41,"end":260.73,"sentiment":"neutral","sentiment_score":-0.004715291783213615},{"text":"Sorry.","start":260.73,"end":261.05,"sentiment":"neutral","sentiment_score":-0.11339135468006134}],"sentiment":"neutral","sentiment_score":-0.01222573888177673,"num_words":6,"start":209.545,"end":261.05},{"sentences":[{"text":"But upon checking on our end, there's no number registered for that one.","start":261.05,"end":268.415,"sentiment":"neutral","sentiment_score":-0.11722073188194862},{"text":"Okay.","start":279.84003,"end":280.34003,"sentiment":"neutral","sentiment_score":-0.0024245819076895714},{"text":"May I know when did Airtel gave you this number?","start":280.48,"end":283.22,"sentiment":"neutral","sentiment_score":-0.006277553178369999},{"text":"And it's working fine since then?","start":287.52002,"end":289.86002,"sentiment":"neutral","sentiment_score":0.03414369405557712},{"text":"May I know since it did not work?","start":295.97498,"end":298.715,"sentiment":"neutral","sentiment_score":-0.22057011537253857}],"sentiment":"neutral","sentiment_score":-0.08286232596851494,"num_words":38,"start":261.05,"end":298.715},{"sentences":[{"text":"Since when it did may I know since when it did not work, the number?","start":300.13498,"end":305.115,"sentiment":"neutral","sentiment_score":-0.12558398097753526},{"text":"Okay.","start":341.0,"end":341.5,"sentiment":"neutral","sentiment_score":-0.1219540387392044},{"text":"And upon checking here on our records, there's no account registered under the name.","start":342.03998,"end":349.34,"sentiment":"neutral","sentiment_score":-0.23599325439759664},{"text":"Have you spoke with other representative before before today?","start":404.36002,"end":420.43503,"sentiment":"neutral","sentiment_score":-0.07695432545410262},{"text":"Can you spell your name, please?","start":422.02,"end":424.1,"sentiment":"neutral","sentiment_score":-0.03883215909202894}],"sentiment":"neutral","sentiment_score":-0.13856002663572628,"num_words":45,"start":300.13498,"end":424.1},{"sentences":[{"text":"Your full name?","start":424.1,"end":424.97998,"sentiment":"neutral","sentiment_score":-0.02302544129391511},{"text":"The one that is registered.","start":424.97998,"end":426.75998,"sentiment":"neutral","sentiment_score":-0.015190572664141654},{"text":"Can you spell your full name, please?","start":434.125,"end":435.885,"sentiment":"neutral","sentiment_score":-0.01861745385187013},{"text":"The one that's registered under Ertel.","start":435.885,"end":439.025,"sentiment":"neutral","sentiment_score":-0.010570576569686333},{"text":"Mhmm.","start":440.045,"end":440.545,"sentiment":"neutral","sentiment_score":-0.004788626916706562}],"sentiment":"neutral","sentiment_score":-0.015616520477289503,"num_words":22,"start":424.1,"end":440.545},{"sentences":[{"text":"A z a g r a.","start":441.64502,"end":444.225,"sentiment":"neutral","sentiment_score":-0.005259049901117881},{"text":"Mhmm.","start":449.13,"end":449.63,"sentiment":"neutral","sentiment_score":0.007768223527818918},{"text":"Mhmm.","start":451.69,"end":452.19,"sentiment":"neutral","sentiment_score":0.0002237770240753889},{"text":"Mhmm.","start":464.26498,"end":464.425,"sentiment":"neutral","sentiment_score":0.004725879989564419},{"text":"So it's Ava Grace Sanderson.","start":464.425,"end":466.76498,"sentiment":"neutral","sentiment_score":0.014061495289206504}],"sentiment":"neutral","sentiment_score":0.0036765041129131404,"num_words":14,"start":441.64502,"end":466.76498},{"sentences":[{"text":"Okay.","start":469.145,"end":469.645,"sentiment":"neutral","sentiment_score":0.008163325488567352},{"text":"How about the old mhmm.","start":471.625,"end":474.205,"sentiment":"neutral","sentiment_score":-0.025259603187441824},{"text":"How about the old number?","start":474.83,"end":476.53,"sentiment":"neutral","sentiment_score":-0.04871426820755005},{"text":"Mhmm.","start":476.67,"end":477.17,"sentiment":"neutral","sentiment_score":-0.01195470429956913},{"text":"Seven eight five four.","start":489.275,"end":490.655,"sentiment":"neutral","sentiment_score":-0.020805844105780125}],"sentiment":"neutral","sentiment_score":-0.028555257013067603,"num_words":16,"start":469.145,"end":490.655},{"sentences":[{"text":"It's 07 eight nine eight seven.","start":491.275,"end":499.695,"sentiment":"neutral","sentiment_score":-0.017063823839028675},{"text":"You said you you get your SIM card up on a physical store?","start":520.355,"end":526.135,"sentiment":"neutral","sentiment_score":-0.038046673513375796},{"text":"Mhmm.","start":551.515,"end":552.015,"sentiment":"neutral","sentiment_score":-0.01660182885825634},{"text":"Is it okay if I get your email?","start":562.86,"end":565.6,"sentiment":"neutral","sentiment_score":-0.011492034420371056},{"text":"Then once I I'll be sending you an email asking for the bill, the invoices that you've been receiving from Airtel.","start":566.715,"end":575.215,"sentiment":"neutral","sentiment_score":0.07949379973468326}],"sentiment":"neutral","sentiment_score":0.01967024472447074,"num_words":49,"start":491.275,"end":575.215},{"sentences":[{"text":"Is that okay?","start":575.355,"end":576.255,"sentiment":"neutral","sentiment_score":0.1089103842775027},{"text":"Like, screenshot or a receipt.","start":579.275,"end":581.93,"sentiment":"positive","sentiment_score":0.40937270522117614},{"text":"But there's no, like, invoice?","start":591.26996,"end":593.05,"sentiment":"neutral","sentiment_score":-0.15492618083953857},{"text":"Is Eartel sending you an invoice?","start":597.565,"end":600.465,"sentiment":"neutral","sentiment_score":-0.036598498933017254},{"text":"You said you're paying your monthly bill, 50 dollars.","start":601.005,"end":605.265,"sentiment":"neutral","sentiment_score":-0.0484903682437208}],"sentiment":"neutral","sentiment_score":0.0336771238196109,"num_words":28,"start":575.355,"end":605.265},{"sentences":[{"text":"Okay.","start":631.835,"end":632.155,"sentiment":"neutral","sentiment_score":0.031618621200323105},{"text":"I see.","start":632.155,"end":632.815,"sentiment":"neutral","sentiment_score":0.04158676601946354},{"text":"Is it okay if you request on that one?","start":633.03503,"end":635.455,"sentiment":"neutral","sentiment_score":0.09998968243598938},{"text":"Because I think you're referring to a different Airtel because upon checking here, there's still no account under your name and number and, like, a plan you provided.","start":635.88995,"end":654.135,"sentiment":"neutral","sentiment_score":-0.13775095529854298},{"text":"You registered the number here in Australia.","start":669.23,"end":671.25,"sentiment":"neutral","sentiment_score":-0.046394972928932736}],"sentiment":"neutral","sentiment_score":-0.0673849417808208,"num_words":47,"start":631.835,"end":671.25},{"sentences":[{"text":"Right?","start":671.55,"end":672.05,"sentiment":"neutral","sentiment_score":-0.02634827420115471},{"text":"Yeah.","start":673.63,"end":673.94995,"sentiment":"neutral","sentiment_score":-0.02504350244998932},{"text":"So as far as I know, there's only one Airtel, which is us.","start":673.94995,"end":678.20996,"sentiment":"neutral","sentiment_score":-0.06870771285433036},{"text":"But I'm trying to find your account here on our records even on those inactive customer.","start":679.845,"end":687.785,"sentiment":"neutral","sentiment_score":-0.09023574693128467},{"text":"Those deactivated already, but there's no, yeah, number and name.","start":688.485,"end":693.945,"sentiment":"neutral","sentiment_score":-0.08565422669053077}],"sentiment":"neutral","sentiment_score":-0.07914405516008051,"num_words":41,"start":671.55,"end":693.945},{"sentences":[{"text":"Yeah.","start":733.17,"end":733.49,"sentiment":"neutral","sentiment_score":-0.05318043380975723},{"text":"Because mhmm.","start":733.49,"end":735.51,"sentiment":"neutral","sentiment_score":-0.03677742648869753},{"text":"Because, like, for example, we have mobile we have customer as well who's using mobile plans like you're referring to, but we're providing them a customer portal, which you should have as well for them to check the invoices, the plan status, the usage.","start":735.945,"end":758.78,"sentiment":"neutral","sentiment_score":0.020343871141614563},{"text":"But since you're not on registered under Arts Airtel Australia, I'm not seeing those account as well.","start":763.895,"end":775.64,"sentiment":"neutral","sentiment_score":-0.2844691123155987},{"text":"You should be you should have mhmm.","start":778.10004,"end":780.12,"sentiment":"negative","sentiment_score":-0.41123569330998827}],"sentiment":"neutral","sentiment_score":-0.0978342213956508,"num_words":71,"start":733.17,"end":780.12},{"sentences":[{"text":"Is it okay if I request an invoice on your email instead?","start":793.925,"end":798.665,"sentiment":"neutral","sentiment_score":-0.01768179765592019},{"text":"First, to check, like, the invoice you're receiving from Airtel.","start":799.285,"end":807.39,"sentiment":"neutral","sentiment_score":-0.07299359999597073},{"text":"Okay.","start":832.68005,"end":833.18005,"sentiment":"neutral","sentiment_score":-0.06701973080635071},{"text":"Ivana's invoice?","start":872.5,"end":873.48004,"sentiment":"neutral","sentiment_score":-0.021377598866820335},{"text":"A buyer.","start":888.81,"end":893.71,"sentiment":"neutral","sentiment_score":0.03018912859261036}],"sentiment":"neutral","sentiment_score":-0.03672274974761186,"num_words":27,"start":793.925,"end":893.71},{"sentences":[{"text":"Yeah.","start":929.95496,"end":930.45496,"sentiment":"neutral","sentiment_score":0.0890754908323288},{"text":"Is it okay if I request a picture of that one to my email?","start":930.75494,"end":936.69495,"sentiment":"neutral","sentiment_score":0.13229883621845925},{"text":"I'm going to send you my email to this number.","start":940.035,"end":942.69495,"sentiment":"neutral","sentiment_score":0.13754063844680786},{"text":"Hang on.","start":944.06,"end":944.88,"sentiment":"neutral","sentiment_score":0.12170697003602982},{"text":"Mhmm.","start":947.26,"end":947.76,"sentiment":"neutral","sentiment_score":0.06487325578927994}],"sentiment":"neutral","sentiment_score":0.12946259922214917,"num_words":28,"start":929.95496,"end":947.76},{"sentences":[{"text":"And there you go.","start":966.455,"end":967.675,"sentiment":"neutral","sentiment_score":0.06396563071757555},{"text":"No worries.","start":995.07,"end":995.81,"sentiment":"neutral","sentiment_score":0.08564100787043571},{"text":"Okay.","start":1092.055,"end":1092.555,"sentiment":"neutral","sentiment_score":0.0054552871733903885},{"text":"Yes.","start":1184.05,"end":1184.29,"sentiment":"neutral","sentiment_score":0.026197729632258415},{"text":"Hello.","start":1184.29,"end":1184.79,"sentiment":"neutral","sentiment_score":0.00921664573252201}],"sentiment":"neutral","sentiment_score":0.05200157790548272,"num_words":9,"start":966.455,"end":1184.79},{"sentences":[{"text":"Sir, I'm just checking the picture you sent me.","start":1184.93,"end":1187.75,"sentiment":"neutral","sentiment_score":-0.019436340365144942},{"text":"Mhmm.","start":1189.25,"end":1189.75,"sentiment":"neutral","sentiment_score":-0.02264505811035633},{"text":"So upon checking here, I think this is not Erudel.","start":1190.37,"end":1193.17,"sentiment":"neutral","sentiment_score":-0.24481783844530583},{"text":"This is a Vodafone.","start":1193.17,"end":1194.39,"sentiment":"neutral","sentiment_score":-0.21122320741415024},{"text":"Yeah.","start":1203.505,"end":1204.005,"sentiment":"neutral","sentiment_score":-0.08593037724494934}],"sentiment":"neutral","sentiment_score":-0.14306294851005077,"num_words":25,"start":1184.93,"end":1204.005},{"sentences":[{"text":"It's different.","start":1204.305,"end":1205.285,"sentiment":"neutral","sentiment_score":-0.13563653081655502},{"text":"Yeah.","start":1210.945,"end":1211.445,"sentiment":"neutral","sentiment_score":0.16716422140598297},{"text":"No worries.","start":1211.6,"end":1212.34,"sentiment":"neutral","sentiment_score":0.02074538543820381},{"text":"I think you should call them directly because they're the one who have your account and can monitor or check it.","start":1212.48,"end":1219.62,"sentiment":"positive","sentiment_score":0.3710471029792513},{"text":"You're welcome.","start":1222.88,"end":1223.62,"sentiment":"positive","sentiment_score":0.5097569823265076}],"sentiment":"neutral","sentiment_score":0.3124601806380919,"num_words":28,"start":1204.305,"end":1223.62},{"sentences":[{"text":"Mhmm.","start":1223.84,"end":1224.34,"sentiment":"neutral","sentiment_score":0.321789413690567},{"text":"Yes.","start":1226.0,"end":1226.304,"sentiment":"neutral","sentiment_score":-0.09282196313142776}],"sentiment":"neutral","sentiment_score":0.11448372527956963,"num_words":2,"start":1223.84,"end":1226.304}]}}]},{"alternatives":[{"transcript":"Hi. Basically, I'm on a plan. It means that you can get international calls and constant service and data and whatever else. I've been paying $50 a month since December apart from the last two months. It basically just not worked. I have to have Wi Fi, and I'm camping and stuff at the moment, so it's actually really quite worrying. So I'd either like to know if this plan is going to end up, you know, working, or I would like to cancel it, please. Yeah. Of course. So it's do you want it starting in 6 1 or 0? Would it be on my side? Okay. So 61450852333. Ava Grace Sanderson, a v a g r a d e s a n d e r s o n. Pardon? Yeah. That's fine. Yeah. No worries. Thank you. So I just thought I'd like to get a look up. I just see drop, please. So do you realize I'm getting gambling stuff off of you? So is that gonna work that? You eat a crap. You eat a crap. Yes. I might make myself some blue bags, but I'm worried since we don't upload it well. I paid, like, $10 for two weeks. No. In case if you need a plan from pricing. I gotcha. Yeah. One sec. Oh, zero four oh, let me just grab my phone. Sorry. 0450852333. Ava Grace Bongerson. Hello? That was the number that I was given from the Airtel for this card SIM card or whatever plan? December. It was working fine, but it's no longer. Pardon? It's just been on and off the last, I wanna say, like, month and a half. It's just I can't do the things I'm meant to do. I don't have service when other people have service. And I'm currently on Wi Fi, and it's still not even letting me work my phone. So yeah. I mean, if I'm not even coming up on the system, then that will probably be why. But I've been paying $50 a month every month since December. And and, yeah, Okay. Well, I'm paying $50 a month to to Airtel, alright, for a plan that I meant to get all all the stuff full and and not. So, please, can we figure out another way to find my account that I'm paying for? That it will I will definitely have it because I'm I am paying for it. And I came into the into the the store to speak to someone, and they even gave me the number ending in 333 because that was my birthday number slash lucky number and things. So I know that I do have an account. I just don't know. Maybe it's hard harder to find or something. I don't know. Should I give you my old number? Maybe my English number that will help. I don't know. But I definitely do have an account somewhere. And if not, then I hope that I'm not be still being charged. Yep. I spoke to I spoke to one other person, and then they put me on to you saying that you were the person to speak to you about plans, which obviously is the what the one that I have. I have a a $50 plan. Can't remember what one. Pardon? Yeah. A v a g r a c e. Ava Grace, like Ava, a v a, Grace, g r a c e. And then my last name is Sanderson, sand as in, like, the sand, the beach, s a n d e r s o n. Yeah. I also do have a middle name. Ilana, but I never use it. The old number is 0782998785 four. Yep. 0782998 78 54. I'm sorry. I have ADHD as well, so this can be really confusing for me. Oh, the panther. Yes. I'm not sure what the location was, but I know it was in Saint Kilda. I wanna say it's Chapel Street, but I could be totally wrong. But I know that it was definitely in St. Cilda, Victoria in Melbourne. And I can try and figure it out. Yep. That's all good. No. I've got my bank statements and things. I mean, it comes every month, though I've got quite a few of them. What do you mean? Yeah. I can see that on my bank account, like, on my bank statement. Invoices, I don't have a current address. So, I mean, they know that. They're aware that I'm a traveler. So, I mean, unless they've been sending them to my old hostel, which I doubt they would, I have no idea. But I have my bank statements which show the company how much they've taken, the time they've taken it. So how many air towels are there? Because in England, there's only the one. Yeah. Yes. I I appreciate that. I mean, I'd say that I can go and have a look, but my phone, it's not the, like, the the SIM card has been shut down or deactivated or something, I think, because yesterday, I got an education. And today, yeah, I can't do anything. So even if I want to Google where Vodafone was, I'm having to use my friend's phone to call you right now. Because, yeah, it's kind of just completely not grinding signal. I mean, it's still working. It still comes on and things. But, yeah, it's not working. And, yeah, I don't really know what to do apart from call the bigger provider. And how do I do that? But I I mean, I don't really understand. Sorry. I don't I just don't really understand how I cannot have an account that have had like, I've had an account for the last five, like, five months, six months, and then all of a sudden it's gone. Like I said, I don't have I don't know where to get that invoice. All my fingers are on my on my phone to do with this. I mean, I've got actually, wait there. I've got a p I might be able to find it because, obviously, it was months ago. I don't know if I'm gonna be able to find a piece of paper, but the gentleman gave me the piece of paper from Airtel with my number and the plan and things on. Let me see if I still have that. That might be help. One second. Sorry. Because I don't know how it would should not be on the system. Sorry. One sec. Okay. I found it. Yay. Yeah. From Vodafone. Not an invoice. When I went in and I'm sorry. Let me start with that. When I started my like, when I went into the place to, like, start it up, they gave me oh, where is this? Yeah. They gave me, like, a sheet with my month to month plan on it, my the number, the plan value, like, just all the the dates, all the stuff, basically. So what do I need? So it's meant to be for twelve months. So what it says here is network service agreement, Sanderson, Ava, Grace, Alana. Delivery address, not applicable because I don't have one. And then it says where it says the account number, it says to be allocated. But I've got an order reference number. Maybe that will help. Yep. Yep. Yeah. That's that's fine. K. Sorry. I'm just I'm on my friend's phone, so just trying to figure out how I can add a photo today. Let me just fast. The lady sent me an email. How do I take a photo in your email? Mhmm. Page. Okay. I think I've just sent you an email now. Hello? Are you still there? Okay. No worries. Oh, okay. I thought they were the same thing. Like, back home, it's called acetylvodafone. Okay. That's why I asked. Okay. No worries. Thank you. Yeah. No worries. Thank you so much. I thought it was the same same place. Have a good day. 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Basically, I'm on a plan. It means that you can get international calls and constant service and data and whatever else. I've been paying $50 a month since December apart from the last two months. It basically just not worked.\n\nI have to have Wi Fi, and I'm camping and stuff at the moment, so it's actually really quite worrying. So I'd either like to know if this plan is going to end up, you know, working, or I would like to cancel it, please. Yeah. Of course. So it's do you want it starting in 6 1 or 0?\n\nWould it be on my side? Okay. So 61450852333. Ava Grace Sanderson, a v a g r a d e s a n d e r s o n. Pardon?\n\nYeah. That's fine. Yeah. No worries. Thank you.\n\nSo I just thought I'd like to get a look up. I just see drop, please. So do you realize I'm getting gambling stuff off of you? So is that gonna work that? You eat a crap.\n\nYou eat a crap. Yes. I might make myself some blue bags, but I'm worried since we don't upload it well. I paid, like, $10 for two weeks. No.\n\nIn case if you need a plan from pricing. I gotcha. Yeah. One sec. Oh, zero four oh, let me just grab my phone.\n\nSorry. 0450852333. Ava Grace Bongerson. Hello? That was the number that I was given from the Airtel for this card SIM card or whatever plan?\n\nDecember. It was working fine, but it's no longer. Pardon? It's just been on and off the last, I wanna say, like, month and a half. It's just I can't do the things I'm meant to do.\n\nI don't have service when other people have service. And I'm currently on Wi Fi, and it's still not even letting me work my phone. So yeah. I mean, if I'm not even coming up on the system, then that will probably be why. But I've been paying $50 a month every month since December.\n\nAnd and, yeah, Okay. Well, I'm paying $50 a month to to Airtel, alright, for a plan that I meant to get all all the stuff full and and not. So, please, can we figure out another way to find my account that I'm paying for? That it will I will definitely have it because I'm I am paying for it. And I came into the into the the store to speak to someone, and they even gave me the number ending in 333 because that was my birthday number slash lucky number and things.\n\nSo I know that I do have an account. I just don't know. Maybe it's hard harder to find or something. I don't know. Should I give you my old number?\n\nMaybe my English number that will help. I don't know. But I definitely do have an account somewhere. And if not, then I hope that I'm not be still being charged. Yep.\n\nI spoke to I spoke to one other person, and then they put me on to you saying that you were the person to speak to you about plans, which obviously is the what the one that I have. I have a a $50 plan. Can't remember what one. Pardon? Yeah.\n\nA v a g r a c e. Ava Grace, like Ava, a v a, Grace, g r a c e. And then my last name is Sanderson, sand as in, like, the sand, the beach, s a n d e r s o n. Yeah. I also do have a middle name.\n\nIlana, but I never use it. The old number is 0782998785 four. Yep. 0782998 78 54. I'm sorry.\n\nI have ADHD as well, so this can be really confusing for me. Oh, the panther. Yes. I'm not sure what the location was, but I know it was in Saint Kilda. I wanna say it's Chapel Street, but I could be totally wrong.\n\nBut I know that it was definitely in St. Cilda, Victoria in Melbourne. And I can try and figure it out. Yep. That's all good.\n\nNo. I've got my bank statements and things. I mean, it comes every month, though I've got quite a few of them. What do you mean? Yeah.\n\nI can see that on my bank account, like, on my bank statement. Invoices, I don't have a current address. So, I mean, they know that. They're aware that I'm a traveler. So, I mean, unless they've been sending them to my old hostel, which I doubt they would, I have no idea.\n\nBut I have my bank statements which show the company how much they've taken, the time they've taken it. So how many air towels are there? Because in England, there's only the one. Yeah. Yes.\n\nI I appreciate that. I mean, I'd say that I can go and have a look, but my phone, it's not the, like, the the SIM card has been shut down or deactivated or something, I think, because yesterday, I got an education. And today, yeah, I can't do anything. So even if I want to Google where Vodafone was, I'm having to use my friend's phone to call you right now. Because, yeah, it's kind of just completely not grinding signal.\n\nI mean, it's still working. It still comes on and things. But, yeah, it's not working. And, yeah, I don't really know what to do apart from call the bigger provider. And how do I do that?\n\nBut I I mean, I don't really understand. Sorry. I don't I just don't really understand how I cannot have an account that have had like, I've had an account for the last five, like, five months, six months, and then all of a sudden it's gone. Like I said, I don't have I don't know where to get that invoice. All my fingers are on my on my phone to do with this.\n\nI mean, I've got actually, wait there. I've got a p I might be able to find it because, obviously, it was months ago. I don't know if I'm gonna be able to find a piece of paper, but the gentleman gave me the piece of paper from Airtel with my number and the plan and things on. Let me see if I still have that. That might be help.\n\nOne second. Sorry. Because I don't know how it would should not be on the system. Sorry. One sec.\n\nOkay. I found it. Yay. Yeah. From Vodafone.\n\nNot an invoice. When I went in and I'm sorry. Let me start with that. When I started my like, when I went into the place to, like, start it up, they gave me oh, where is this? Yeah.\n\nThey gave me, like, a sheet with my month to month plan on it, my the number, the plan value, like, just all the the dates, all the stuff, basically. So what do I need? So it's meant to be for twelve months. So what it says here is network service agreement, Sanderson, Ava, Grace, Alana. Delivery address, not applicable because I don't have one.\n\nAnd then it says where it says the account number, it says to be allocated. But I've got an order reference number. Maybe that will help. Yep. Yep.\n\nYeah. That's that's fine. K. Sorry. I'm just I'm on my friend's phone, so just trying to figure out how I can add a photo today.\n\nLet me just fast. The lady sent me an email. How do I take a photo in your email? Mhmm. Page.\n\nOkay. I think I've just sent you an email now. Hello? Are you still there? Okay.\n\nNo worries. Oh, okay. I thought they were the same thing. Like, back home, it's called acetylvodafone. Okay.\n\nThat's why I asked. Okay. No worries. Thank you. Yeah.\n\nNo worries. Thank you so much. I thought it was the same same place. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.08,"sentiment":"neutral","sentiment_score":0.1293831616640091},{"text":"Basically, I'm on a plan.","start":6.08,"end":10.5,"sentiment":"neutral","sentiment_score":0.007667898200452328},{"text":"It means that you can get international calls and constant service and data and whatever else.","start":11.36,"end":17.475,"sentiment":"neutral","sentiment_score":0.03881861659465358},{"text":"I've been paying $50 a month since December apart from the last two months.","start":17.855,"end":22.595,"sentiment":"neutral","sentiment_score":-0.13961387212787355},{"text":"It basically just not worked.","start":22.654999,"end":24.335,"sentiment":"negative","sentiment_score":-0.5040169894695282}],"sentiment":"neutral","sentiment_score":-0.08989899119407666,"num_words":41,"start":5.92,"end":24.335},{"sentences":[{"text":"I have to have Wi Fi, and I'm camping and stuff at the moment, so it's actually really quite worrying.","start":24.335,"end":30.675,"sentiment":"negative","sentiment_score":-0.40945384949445723},{"text":"So I'd either like to know if this plan is going to end up, you know, working, or I would like to cancel it, please.","start":31.73,"end":38.63,"sentiment":"neutral","sentiment_score":-0.30263063788414},{"text":"Yeah.","start":46.415,"end":46.655,"sentiment":"neutral","sentiment_score":0.0241354126483202},{"text":"Of course.","start":46.655,"end":47.295,"sentiment":"neutral","sentiment_score":0.024954862892627716},{"text":"So it's do you want it starting in 6 1 or 0?","start":47.295,"end":50.175,"sentiment":"neutral","sentiment_score":0.013025798408004144}],"sentiment":"neutral","sentiment_score":-0.25874147029438366,"num_words":60,"start":24.335,"end":50.175},{"sentences":[{"text":"Would it be on my side?","start":50.175,"end":51.395,"sentiment":"neutral","sentiment_score":0.007496929572274287},{"text":"Okay.","start":55.535,"end":55.855,"sentiment":"neutral","sentiment_score":0.01188569702208042},{"text":"So 61450852333.","start":55.855,"end":60.77,"sentiment":"neutral","sentiment_score":0.01153039326891303},{"text":"Ava Grace Sanderson, a v a g r a d e s a n d e r s o n.","start":68.27,"end":75.105,"sentiment":"neutral","sentiment_score":0.027195305610075594},{"text":"Pardon?","start":83.645004,"end":84.145004,"sentiment":"neutral","sentiment_score":-0.01885830983519554}],"sentiment":"neutral","sentiment_score":0.020165862111995617,"num_words":30,"start":50.175,"end":84.145004},{"sentences":[{"text":"Yeah.","start":88.42999,"end":88.75,"sentiment":"neutral","sentiment_score":0.012078257277607918},{"text":"That's fine.","start":88.75,"end":89.49,"sentiment":"neutral","sentiment_score":0.04963881894946098},{"text":"Yeah.","start":89.71,"end":90.03,"sentiment":"neutral","sentiment_score":0.03866245225071907},{"text":"No worries.","start":90.03,"end":90.42999,"sentiment":"neutral","sentiment_score":0.05680740438401699},{"text":"Thank you.","start":90.42999,"end":91.17,"sentiment":"neutral","sentiment_score":0.3043106496334076}],"sentiment":"neutral","sentiment_score":0.10903180693276227,"num_words":8,"start":88.42999,"end":91.17},{"sentences":[{"text":"So I just thought I'd like to get a look up.","start":96.44501,"end":98.725006,"sentiment":"neutral","sentiment_score":0.048650071024894714},{"text":"I just see drop, please.","start":98.725006,"end":100.385,"sentiment":"neutral","sentiment_score":-0.026742271333932876},{"text":"So do you realize I'm getting gambling stuff off of you?","start":101.565,"end":104.545006,"sentiment":"neutral","sentiment_score":-0.11889752677895805},{"text":"So is that gonna work that?","start":104.605,"end":106.145004,"sentiment":"neutral","sentiment_score":-0.07635119184851646},{"text":"You eat a crap.","start":122.265,"end":129.965,"sentiment":"negative","sentiment_score":-0.6326339691877365}],"sentiment":"neutral","sentiment_score":-0.10527233507584881,"num_words":37,"start":96.44501,"end":129.965},{"sentences":[{"text":"You eat a crap.","start":131.625,"end":132.685,"sentiment":"negative","sentiment_score":-0.5018468797206879},{"text":"Yes.","start":134.665,"end":135.165,"sentiment":"neutral","sentiment_score":-0.21712782979011536},{"text":"I might make myself some blue bags, but I'm worried since we don't upload it well.","start":137.9,"end":141.84,"sentiment":"neutral","sentiment_score":-0.27467138320207596},{"text":"I paid, like, $10 for two weeks.","start":142.54,"end":144.87999,"sentiment":"neutral","sentiment_score":-0.16176870465278625},{"text":"No.","start":151.105,"end":151.345,"sentiment":"neutral","sentiment_score":-0.15436512231826782}],"sentiment":"neutral","sentiment_score":-0.27262081154461565,"num_words":29,"start":131.625,"end":151.345},{"sentences":[{"text":"In case if you need a plan from pricing.","start":151.345,"end":153.605,"sentiment":"neutral","sentiment_score":-0.12654346227645874},{"text":"I gotcha.","start":159.265,"end":159.845,"sentiment":"neutral","sentiment_score":-0.03784751705825329},{"text":"Yeah.","start":181.83499,"end":181.995,"sentiment":"neutral","sentiment_score":-0.011904047802090645},{"text":"One sec.","start":181.995,"end":182.815,"sentiment":"neutral","sentiment_score":-0.018569360487163067},{"text":"Oh, zero four oh, let me just grab my phone.","start":185.515,"end":188.635,"sentiment":"neutral","sentiment_score":-0.02562707755714655}],"sentiment":"neutral","sentiment_score":-0.06332915578968823,"num_words":24,"start":151.345,"end":188.635},{"sentences":[{"text":"Sorry.","start":188.635,"end":189.135,"sentiment":"neutral","sentiment_score":-0.035169873386621475},{"text":"0450852333.","start":193.42,"end":198.56,"sentiment":"neutral","sentiment_score":0.010527963750064371},{"text":"Ava Grace Bongerson.","start":203.5,"end":206.785,"sentiment":"neutral","sentiment_score":0.021374537299076717},{"text":"Hello?","start":258.595,"end":259.095,"sentiment":"neutral","sentiment_score":0.002441721735522151},{"text":"That was the number that I was given from the Airtel for this card SIM card or whatever plan?","start":267.875,"end":278.32,"sentiment":"neutral","sentiment_score":-0.038926867081930765}],"sentiment":"neutral","sentiment_score":-0.02790748202241957,"num_words":25,"start":188.635,"end":278.32},{"sentences":[{"text":"December.","start":284.22,"end":284.72,"sentiment":"neutral","sentiment_score":-0.01373306568711996},{"text":"It was working fine, but it's no longer.","start":291.20502,"end":293.86502,"sentiment":"neutral","sentiment_score":-0.2361575262621045},{"text":"Pardon?","start":300.24503,"end":300.74503,"sentiment":"neutral","sentiment_score":-0.11511117219924928},{"text":"It's just been on and off the last, I wanna say, like, month and a half.","start":305.22,"end":309.46,"sentiment":"negative","sentiment_score":-0.36878857389092445},{"text":"It's just I can't do the things I'm meant to do.","start":309.46,"end":313.13998,"sentiment":"negative","sentiment_score":-0.5890642350370233}],"sentiment":"negative","sentiment_score":-0.3891467085309528,"num_words":37,"start":284.22,"end":313.13998},{"sentences":[{"text":"I don't have service when other people have service.","start":313.13998,"end":316.19998,"sentiment":"negative","sentiment_score":-0.4803581502702501},{"text":"And I'm currently on Wi Fi, and it's still not even letting me work my phone.","start":316.785,"end":321.685,"sentiment":"negative","sentiment_score":-0.4982720594853163},{"text":"So yeah.","start":322.54498,"end":323.66498,"sentiment":"neutral","sentiment_score":-0.27596117556095123},{"text":"I mean, if I'm not even coming up on the system, then that will probably be why.","start":323.66498,"end":328.405,"sentiment":"negative","sentiment_score":-0.3586277786423178},{"text":"But I've been paying $50 a month every month since December.","start":328.865,"end":332.9,"sentiment":"neutral","sentiment_score":-0.3051821074702523}],"sentiment":"negative","sentiment_score":-0.4054758922620253,"num_words":55,"start":313.13998,"end":332.9},{"sentences":[{"text":"And and, yeah, Okay.","start":334.16,"end":350.335,"sentiment":"neutral","sentiment_score":-0.13014943152666092},{"text":"Well, I'm paying $50 a month to to Airtel, alright, for a plan that I meant to get all all the stuff full and and not.","start":350.335,"end":360.35,"sentiment":"neutral","sentiment_score":-0.2658200149352734},{"text":"So, please, can we figure out another way to find my account that I'm paying for?","start":360.41,"end":365.07,"sentiment":"neutral","sentiment_score":-0.12486730399541557},{"text":"That it will I will definitely have it because I'm I am paying for it.","start":365.37003,"end":370.19,"sentiment":"neutral","sentiment_score":0.09895229389270147},{"text":"And I came into the into the the store to speak to someone, and they even gave me the number ending in 333 because that was my birthday number slash lucky number and things.","start":370.25,"end":381.905,"sentiment":"neutral","sentiment_score":-0.14662638547665932}],"sentiment":"neutral","sentiment_score":-0.1361137650122768,"num_words":95,"start":334.16,"end":381.905},{"sentences":[{"text":"So I know that I do have an account.","start":381.905,"end":383.685,"sentiment":"neutral","sentiment_score":-0.17049507962332833},{"text":"I just don't know.","start":384.305,"end":385.185,"sentiment":"neutral","sentiment_score":-0.29543716087937355},{"text":"Maybe it's hard harder to find or something.","start":385.185,"end":387.265,"sentiment":"negative","sentiment_score":-0.43449805304408073},{"text":"I don't know.","start":387.265,"end":388.085,"sentiment":"neutral","sentiment_score":-0.2564658522605896},{"text":"Should I give you my old number?","start":389.16,"end":390.92,"sentiment":"neutral","sentiment_score":-0.13984329785619462}],"sentiment":"neutral","sentiment_score":-0.2561448202017815,"num_words":31,"start":381.905,"end":390.92},{"sentences":[{"text":"Maybe my English number that will help.","start":390.92,"end":393.24002,"sentiment":"neutral","sentiment_score":-0.056148779445460865},{"text":"I don't know.","start":393.24002,"end":394.06,"sentiment":"neutral","sentiment_score":-0.10480363667011261},{"text":"But I definitely do have an account somewhere.","start":394.36002,"end":397.32,"sentiment":"neutral","sentiment_score":0.0827728295698762},{"text":"And if not, then I hope that I'm not be still being charged.","start":397.32,"end":401.475,"sentiment":"neutral","sentiment_score":-0.3227514498508893},{"text":"Yep.","start":407.795,"end":408.11502,"sentiment":"neutral","sentiment_score":-0.06177686899900437}],"sentiment":"neutral","sentiment_score":-0.13446298270719126,"num_words":32,"start":390.92,"end":408.11502},{"sentences":[{"text":"I spoke to I spoke to one other person, and then they put me on to you saying that you were the person to speak to you about plans, which obviously is the what the one that I have.","start":408.11502,"end":417.59,"sentiment":"neutral","sentiment_score":-0.09756053105378762},{"text":"I have a a $50 plan.","start":417.59,"end":419.61,"sentiment":"neutral","sentiment_score":-0.030879567687710125},{"text":"Can't remember what one.","start":420.63,"end":421.69,"sentiment":"neutral","sentiment_score":-0.10608845390379429},{"text":"Pardon?","start":431.965,"end":432.465,"sentiment":"neutral","sentiment_score":-0.03594141826033592},{"text":"Yeah.","start":438.125,"end":438.625,"sentiment":"neutral","sentiment_score":-0.003774219192564487}],"sentiment":"neutral","sentiment_score":-0.08733740333905991,"num_words":51,"start":408.11502,"end":438.625},{"sentences":[{"text":"A v a g r a c e.","start":439.805,"end":445.22,"sentiment":"neutral","sentiment_score":-0.0041392414714209735},{"text":"Ava Grace, like Ava, a v a, Grace, g r a c e.","start":445.22,"end":452.92,"sentiment":"neutral","sentiment_score":0.007968376211535472},{"text":"And then my last name is Sanderson, sand as in, like, the sand, the beach, s a n d e r s o n.","start":454.90002,"end":462.85498,"sentiment":"neutral","sentiment_score":-0.006923975946847349},{"text":"Yeah.","start":467.395,"end":467.895,"sentiment":"neutral","sentiment_score":0.015405645594000816},{"text":"I also do have a middle name.","start":470.995,"end":472.62,"sentiment":"neutral","sentiment_score":-0.016508933955005238}],"sentiment":"neutral","sentiment_score":-0.003695421808241111,"num_words":53,"start":439.805,"end":472.62},{"sentences":[{"text":"Ilana, but I never use it.","start":475.1,"end":476.88,"sentiment":"neutral","sentiment_score":-0.05410451628267765},{"text":"The old number is 0782998785 four.","start":476.94,"end":494.185,"sentiment":"neutral","sentiment_score":-0.02392497860516111},{"text":"Yep.","start":494.405,"end":494.905,"sentiment":"neutral","sentiment_score":-0.004803821444511414},{"text":"0782998 78 54.","start":494.965,"end":500.03998,"sentiment":"neutral","sentiment_score":-0.023015427092711132},{"text":"I'm sorry.","start":508.1,"end":508.5,"sentiment":"negative","sentiment_score":-0.379532590508461}],"sentiment":"neutral","sentiment_score":-0.0722829029481444,"num_words":18,"start":475.1,"end":508.5},{"sentences":[{"text":"I have ADHD as well, so this can be really confusing for me.","start":508.5,"end":511.635,"sentiment":"negative","sentiment_score":-0.5522563319939834},{"text":"Oh, the panther.","start":514.355,"end":515.495,"sentiment":"neutral","sentiment_score":-0.145707239707311},{"text":"Yes.","start":526.835,"end":527.22,"sentiment":"neutral","sentiment_score":-0.039247479289770126},{"text":"I'm not sure what the location was, but I know it was in Saint Kilda.","start":527.3,"end":531.72,"sentiment":"neutral","sentiment_score":-0.13232258558273316},{"text":"I wanna say it's Chapel Street, but I could be totally wrong.","start":532.74,"end":535.95996,"sentiment":"neutral","sentiment_score":-0.18215181243916354}],"sentiment":"neutral","sentiment_score":-0.2687809556214647,"num_words":44,"start":508.5,"end":535.95996},{"sentences":[{"text":"But I know that it was definitely in St.","start":544.71497,"end":546.555,"sentiment":"neutral","sentiment_score":-0.10508559851182832},{"text":"Cilda, Victoria in Melbourne.","start":546.555,"end":549.45496,"sentiment":"neutral","sentiment_score":-0.04442461021244526},{"text":"And I can try and figure it out.","start":553.195,"end":554.975,"sentiment":"neutral","sentiment_score":-0.06856844946742058},{"text":"Yep.","start":577.58496,"end":577.985,"sentiment":"positive","sentiment_score":0.3491702079772949},{"text":"That's all good.","start":577.985,"end":579.045,"sentiment":"positive","sentiment_score":0.6497180263201395}],"sentiment":"neutral","sentiment_score":0.025052314549684526,"num_words":25,"start":544.71497,"end":579.045},{"sentences":[{"text":"No.","start":583.68,"end":583.92,"sentiment":"neutral","sentiment_score":-0.12339340150356291},{"text":"I've got my bank statements and things.","start":583.92,"end":586.26,"sentiment":"neutral","sentiment_score":-0.10780380719474383},{"text":"I mean, it comes every month, though I've got quite a few of them.","start":586.48,"end":589.77997,"sentiment":"neutral","sentiment_score":-0.07354538861129965},{"text":"What do you mean?","start":594.70496,"end":595.685,"sentiment":"neutral","sentiment_score":-0.056936560198664665},{"text":"Yeah.","start":603.97,"end":604.29,"sentiment":"neutral","sentiment_score":-0.010690001770853996}],"sentiment":"neutral","sentiment_score":-0.07948487907372138,"num_words":27,"start":583.68,"end":604.29},{"sentences":[{"text":"I can see that on my bank account, like, on my bank statement.","start":604.29,"end":607.51,"sentiment":"neutral","sentiment_score":-0.08848170936107635},{"text":"Invoices, I don't have a current address.","start":608.45,"end":611.19,"sentiment":"neutral","sentiment_score":-0.20738273007529123},{"text":"So, I mean, they know that.","start":611.41,"end":613.09,"sentiment":"neutral","sentiment_score":-0.16809486349423727},{"text":"They're aware that I'm a traveler.","start":613.09,"end":614.55,"sentiment":"neutral","sentiment_score":-0.15301759416858354},{"text":"So, I mean, unless they've been sending them to my old hostel, which I doubt they would, I have no idea.","start":615.41,"end":620.88495,"sentiment":"neutral","sentiment_score":-0.204061060434296}],"sentiment":"neutral","sentiment_score":-0.166299968817324,"num_words":53,"start":604.29,"end":620.88495},{"sentences":[{"text":"But I have my bank statements which show the company how much they've taken, the time they've taken it.","start":623.505,"end":629.76495,"sentiment":"neutral","sentiment_score":-0.04178954994207934},{"text":"So how many air towels are there?","start":659.41,"end":661.49,"sentiment":"neutral","sentiment_score":-0.03931526094675064},{"text":"Because in England, there's only the one.","start":661.49,"end":663.83,"sentiment":"neutral","sentiment_score":-0.06436152543340411},{"text":"Yeah.","start":672.61,"end":673.11,"sentiment":"neutral","sentiment_score":-0.016146816313266754},{"text":"Yes.","start":690.75995,"end":691.25995,"sentiment":"neutral","sentiment_score":-0.028743896633386612}],"sentiment":"neutral","sentiment_score":-0.04470370475734983,"num_words":35,"start":623.505,"end":691.25995},{"sentences":[{"text":"I I appreciate that.","start":693.56,"end":694.6,"sentiment":"neutral","sentiment_score":0.2292667105793953},{"text":"I mean, I'd say that I can go and have a look, but my phone, it's not the, like, the the SIM card has been shut down or deactivated or something, I think, because yesterday, I got an education.","start":694.6,"end":706.84503,"sentiment":"neutral","sentiment_score":-0.22406258892554504},{"text":"And today, yeah, I can't do anything.","start":708.585,"end":710.265,"sentiment":"negative","sentiment_score":-0.4019012174436024},{"text":"So even if I want to Google where Vodafone was, I'm having to use my friend's phone to call you right now.","start":710.265,"end":716.42004,"sentiment":"neutral","sentiment_score":-0.15766433897343549},{"text":"Because, yeah, it's kind of just completely not grinding signal.","start":717.76,"end":723.06,"sentiment":"negative","sentiment_score":-0.4860339492559433}],"sentiment":"neutral","sentiment_score":-0.2312638731446208,"num_words":82,"start":693.56,"end":723.06},{"sentences":[{"text":"I mean, it's still working.","start":723.36005,"end":724.32,"sentiment":"neutral","sentiment_score":-0.23815151453018188},{"text":"It still comes on and things.","start":724.32,"end":725.78,"sentiment":"neutral","sentiment_score":-0.16261359800895056},{"text":"But, yeah, it's not working.","start":726.56,"end":728.875,"sentiment":"negative","sentiment_score":-0.43676732778549193},{"text":"And, yeah, I don't really know what to do apart from call the bigger provider.","start":729.015,"end":734.075,"sentiment":"neutral","sentiment_score":-0.17573931701481343},{"text":"And how do I do that?","start":761.045,"end":762.345,"sentiment":"neutral","sentiment_score":0.01586522130916516}],"sentiment":"neutral","sentiment_score":-0.1862479520810617,"num_words":37,"start":723.36005,"end":762.345},{"sentences":[{"text":"But I I mean, I don't really understand.","start":777.46,"end":779.745,"sentiment":"negative","sentiment_score":-0.3477788418531418},{"text":"Sorry.","start":780.765,"end":781.16504,"sentiment":"neutral","sentiment_score":-0.24113576114177704},{"text":"I don't I just don't really understand how I cannot have an account that have had like, I've had an account for the last five, like, five months, six months, and then all of a sudden it's gone.","start":781.16504,"end":792.0,"sentiment":"neutral","sentiment_score":-0.30919181516295985},{"text":"Like I said, I don't have I don't know where to get that invoice.","start":804.72,"end":808.255,"sentiment":"neutral","sentiment_score":-0.12220741116574832},{"text":"All my fingers are on my on my phone to do with this.","start":808.315,"end":811.755,"sentiment":"neutral","sentiment_score":-0.18587624109708345}],"sentiment":"neutral","sentiment_score":-0.2554047346316479,"num_words":74,"start":777.46,"end":811.755},{"sentences":[{"text":"I mean, I've got actually, wait there.","start":811.755,"end":813.435,"sentiment":"neutral","sentiment_score":-0.09538463290248599},{"text":"I've got a p I might be able to find it because, obviously, it was months ago.","start":813.435,"end":817.535,"sentiment":"neutral","sentiment_score":-0.06399966086096623},{"text":"I don't know if I'm gonna be able to find a piece of paper, but the gentleman gave me the piece of paper from Airtel with my number and the plan and things on.","start":817.83496,"end":827.07,"sentiment":"neutral","sentiment_score":-0.057631787131814396},{"text":"Let me see if I still have that.","start":827.07,"end":828.51,"sentiment":"neutral","sentiment_score":-0.006276496686041355},{"text":"That might be help.","start":828.51,"end":830.37006,"sentiment":"neutral","sentiment_score":0.04751835949718952}],"sentiment":"neutral","sentiment_score":-0.05107579947050129,"num_words":70,"start":811.755,"end":830.37006},{"sentences":[{"text":"One second.","start":832.35004,"end":833.07,"sentiment":"neutral","sentiment_score":-0.04885964095592499},{"text":"Sorry.","start":833.07,"end":833.57,"sentiment":"neutral","sentiment_score":-0.15368816256523132},{"text":"Because I don't know how it would should not be on the system.","start":834.43005,"end":837.66504,"sentiment":"neutral","sentiment_score":-0.25080534242666686},{"text":"Sorry.","start":840.36505,"end":840.765,"sentiment":"neutral","sentiment_score":-0.0898255780339241},{"text":"One sec.","start":840.765,"end":841.505,"sentiment":"neutral","sentiment_score":-0.04273596219718456}],"sentiment":"neutral","sentiment_score":-0.19406181044484438,"num_words":19,"start":832.35004,"end":841.505},{"sentences":[{"text":"Okay.","start":869.255,"end":869.495,"sentiment":"neutral","sentiment_score":0.00856248289346695},{"text":"I found it.","start":869.495,"end":870.375,"sentiment":"neutral","sentiment_score":0.03272145862380663},{"text":"Yay.","start":870.375,"end":870.875,"sentiment":"neutral","sentiment_score":0.09096045792102814},{"text":"Yeah.","start":873.815,"end":874.315,"sentiment":"neutral","sentiment_score":-0.009312275797128676},{"text":"From Vodafone.","start":874.375,"end":875.27496,"sentiment":"neutral","sentiment_score":-0.03747887909412384}],"sentiment":"neutral","sentiment_score":0.01417716033756733,"num_words":8,"start":869.255,"end":875.27496},{"sentences":[{"text":"Not an invoice.","start":875.495,"end":876.375,"sentiment":"neutral","sentiment_score":-0.19528030355771384},{"text":"When I went in and I'm sorry.","start":876.375,"end":877.975,"sentiment":"neutral","sentiment_score":-0.14443292149475642},{"text":"Let me start with that.","start":877.975,"end":879.06,"sentiment":"neutral","sentiment_score":-0.10645790547132492},{"text":"When I started my like, when I went into the place to, like, start it up, they gave me oh, where is this?","start":880.58,"end":889.24,"sentiment":"neutral","sentiment_score":-0.07864776107928027},{"text":"Yeah.","start":890.42,"end":890.66,"sentiment":"neutral","sentiment_score":0.02101893723011017}],"sentiment":"neutral","sentiment_score":-0.10043693477144608,"num_words":39,"start":875.495,"end":890.66},{"sentences":[{"text":"They gave me, like, a sheet with my month to month plan on it, my the number, the plan value, like, just all the the dates, all the stuff, basically.","start":890.66,"end":903.395,"sentiment":"neutral","sentiment_score":0.026199139716724554},{"text":"So what do I need?","start":903.53503,"end":905.075,"sentiment":"neutral","sentiment_score":0.014645536243915559},{"text":"So it's meant to be for twelve months.","start":905.85504,"end":907.98,"sentiment":"neutral","sentiment_score":0.021834007231518626},{"text":"So what it says here is network service agreement, Sanderson, Ava, Grace, Alana.","start":910.54,"end":916.32,"sentiment":"neutral","sentiment_score":0.03457392451281731},{"text":"Delivery address, not applicable because I don't have one.","start":917.5,"end":920.925,"sentiment":"neutral","sentiment_score":-0.06394061611758338}],"sentiment":"neutral","sentiment_score":0.013967221602797508,"num_words":65,"start":890.66,"end":920.925},{"sentences":[{"text":"And then it says where it says the account number, it says to be allocated.","start":922.045,"end":925.425,"sentiment":"neutral","sentiment_score":-0.007538837442795435},{"text":"But I've got an order reference number.","start":926.125,"end":928.205,"sentiment":"neutral","sentiment_score":0.03514612678970609},{"text":"Maybe that will help.","start":928.205,"end":929.265,"sentiment":"neutral","sentiment_score":0.1355108879506588},{"text":"Yep.","start":936.365,"end":936.72,"sentiment":"neutral","sentiment_score":0.12433162331581116},{"text":"Yep.","start":937.27997,"end":937.77997,"sentiment":"neutral","sentiment_score":0.14004135131835938}],"sentiment":"neutral","sentiment_score":0.033548459011529176,"num_words":28,"start":922.045,"end":937.77997},{"sentences":[{"text":"Yeah.","start":944.72,"end":945.04,"sentiment":"neutral","sentiment_score":0.2199309468269348},{"text":"That's that's fine.","start":945.04,"end":946.18,"sentiment":"neutral","sentiment_score":0.2723515530427297},{"text":"K.","start":973.375,"end":973.875,"sentiment":"neutral","sentiment_score":0.020052099600434303},{"text":"Sorry.","start":985.53503,"end":985.775,"sentiment":"neutral","sentiment_score":-0.0045321062207221985},{"text":"I'm just I'm on my friend's phone, so just trying to figure out how I can add a photo today.","start":985.775,"end":991.20996,"sentiment":"neutral","sentiment_score":0.0188978266203776}],"sentiment":"neutral","sentiment_score":0.05501777429778416,"num_words":26,"start":944.72,"end":991.20996},{"sentences":[{"text":"Let me just fast.","start":996.87,"end":998.25,"sentiment":"neutral","sentiment_score":0.08871231228113174},{"text":"The lady sent me an email.","start":1007.655,"end":1008.85504,"sentiment":"neutral","sentiment_score":0.07163082870344321},{"text":"How do I take a photo in your email?","start":1008.85504,"end":1011.835,"sentiment":"neutral","sentiment_score":0.031296593654486865},{"text":"Mhmm.","start":1015.655,"end":1016.155,"sentiment":"neutral","sentiment_score":0.002423977479338646},{"text":"Page.","start":1062.24,"end":1062.74,"sentiment":"neutral","sentiment_score":0.006183438003063202}],"sentiment":"neutral","sentiment_score":0.05118623712942714,"num_words":21,"start":996.87,"end":1062.74},{"sentences":[{"text":"Okay.","start":1086.9501,"end":1087.4501,"sentiment":"neutral","sentiment_score":0.01945963315665722},{"text":"I think I've just sent you an email now.","start":1087.59,"end":1089.525,"sentiment":"neutral","sentiment_score":0.007437808387395408},{"text":"Hello?","start":1179.655,"end":1179.975,"sentiment":"neutral","sentiment_score":-0.018705328926444057},{"text":"Are you still there?","start":1179.975,"end":1181.035,"sentiment":"neutral","sentiment_score":-0.0400950163602829},{"text":"Okay.","start":1188.14,"end":1188.64,"sentiment":"neutral","sentiment_score":-0.01873107999563217}],"sentiment":"neutral","sentiment_score":-0.006963535357499495,"num_words":16,"start":1086.9501,"end":1188.64},{"sentences":[{"text":"No worries.","start":1191.26,"end":1194.88,"sentiment":"neutral","sentiment_score":-0.18593328446149826},{"text":"Oh, okay.","start":1197.5,"end":1198.22,"sentiment":"neutral","sentiment_score":-0.12524963170289993},{"text":"I thought they were the same thing.","start":1198.22,"end":1199.5,"sentiment":"neutral","sentiment_score":-0.1592523115021842},{"text":"Like, back home, it's called acetylvodafone.","start":1199.5,"end":1201.28,"sentiment":"neutral","sentiment_score":-0.08928036565581958},{"text":"Okay.","start":1206.725,"end":1206.965,"sentiment":"neutral","sentiment_score":-0.032804980874061584}],"sentiment":"neutral","sentiment_score":-0.12808995486961472,"num_words":18,"start":1191.26,"end":1206.965},{"sentences":[{"text":"That's why I asked.","start":1206.965,"end":1208.005,"sentiment":"neutral","sentiment_score":-0.04437989089637995},{"text":"Okay.","start":1208.005,"end":1208.505,"sentiment":"neutral","sentiment_score":0.05178846791386604},{"text":"No worries.","start":1208.645,"end":1209.2849,"sentiment":"neutral","sentiment_score":0.12520981207489967},{"text":"Thank you.","start":1209.2849,"end":1210.105,"sentiment":"positive","sentiment_score":0.4451774060726166},{"text":"Yeah.","start":1220.02,"end":1220.34,"sentiment":"neutral","sentiment_score":0.28682464361190796}],"sentiment":"neutral","sentiment_score":0.13018679842352868,"num_words":10,"start":1206.965,"end":1220.34},{"sentences":[{"text":"No worries.","start":1220.34,"end":1220.9,"sentiment":"positive","sentiment_score":0.37906530499458313},{"text":"Thank you so much.","start":1220.9,"end":1221.78,"sentiment":"positive","sentiment_score":0.7985246479511261},{"text":"I thought it was the same same place.","start":1221.78,"end":1223.96,"sentiment":"positive","sentiment_score":0.4543457441031933},{"text":"Have a good day.","start":1224.1,"end":1224.82,"sentiment":"positive","sentiment_score":0.6249698251485825},{"text":"Bye.","start":1224.82,"end":1225.32,"sentiment":"neutral","sentiment_score":0.3223746716976166}],"sentiment":"positive","sentiment_score":0.5478552172058507,"num_words":19,"start":1220.34,"end":1225.32}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Vivine from Airtel tech support. How\n\nChannel 1: Hi.\n\nChannel 0: can\n\nChannel 1: Basically,\n\nChannel 0: I assist you?\n\nChannel 1: I'm on a plan. It means that you can get international calls and constant service and data and whatever else. I've been paying $50 a month since December apart from the last two months. It basically just not worked. I have to have Wi Fi, and I'm camping and stuff at the moment, so it's actually really quite worrying.\n\nSo I'd either like to know if this plan is going to end up, you know, working, or I would like to cancel it, please.\n\nChannel 0: Okay. May I know your the number, please, that your\n\nChannel 1: Yeah. Of course. So it's\n\nChannel 0: Yeah.\n\nChannel 1: do you want it starting in 6 1 or 0? Would it be on my side?\n\nChannel 0: 61.\n\nChannel 1: Okay. So 61450852333.\n\nChannel 0: Okay. How about the name registered under the\n\nChannel 1: Ava Grace Sanderson, a v a g r a d e s a n d e r s o n.\n\nChannel 0: account? Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Pardon?\n\nChannel 0: Is it okay if I put you on hold? Let me just\n\nChannel 1: Yeah.\n\nChannel 0: check\n\nChannel 1: That's\n\nChannel 0: the\n\nChannel 1: fine.\n\nChannel 0: account.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Okay.\n\nChannel 1: Thank you. So I just thought I'd like to get a look up. I just see drop, please. So do you realize I'm getting gambling stuff off of you? So is that gonna work that?\n\nYou eat a crap. You eat a crap. Yes. I might make myself some blue bags, but I'm worried since we don't upload it well. I paid, like, $10 for two weeks.\n\nNo. In case if you need a plan from pricing. I gotcha.\n\nChannel 0: Hello? Yes. Hello. Can I have the number again, please? Sorry.\n\nChannel 1: Yeah. One sec.\n\nChannel 0: 04\n\nChannel 1: Oh, zero four oh, let me just grab my phone. Sorry.\n\nChannel 0: Mhmm. Yeah. Sure.\n\nChannel 1: 0450852333.\n\nChannel 0: 333. And name is?\n\nChannel 1: Ava Grace Bongerson.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Sorry. But upon checking on our end, there's no number registered for that\n\nChannel 1: That\n\nChannel 0: one.\n\nChannel 1: was the number that I was given from the Airtel for this card SIM card or whatever plan?\n\nChannel 0: Okay. May I know when did Airtel gave you this number?\n\nChannel 1: December.\n\nChannel 0: And it's working fine since then?\n\nChannel 1: It was working fine, but it's no longer.\n\nChannel 0: May I know since it did not work? Since\n\nChannel 1: Pardon?\n\nChannel 0: when it did may I know since when it did not work, the number?\n\nChannel 1: It's just been on and off the last, I wanna say, like, month and a half. It's just I can't do the things I'm meant to do. I don't have service when other people have service. And I'm currently on Wi Fi, and it's still not even letting me work my phone. So yeah.\n\nI mean, if I'm not even coming up on the system, then that will probably be why. But I've been paying $50 a month every month since December. And and, yeah,\n\nChannel 0: Okay. And upon checking here on our records, there's no account registered under the name.\n\nChannel 1: Okay. Well, I'm paying $50 a month to to Airtel, alright, for a plan that I meant to get all all the stuff full and and not. So, please, can we figure out another way to find my account that I'm paying for? That it will I will definitely have it because I'm I am paying for it. And I came into the into the the store to speak to someone, and they even gave me the number ending in 333 because that was my birthday number slash lucky number and things.\n\nSo I know that I do have an account. I just don't know. Maybe it's hard harder to find or something. I don't know. Should I give you my old number?\n\nMaybe my English number that will help. I don't know. But I definitely do have an account somewhere. And if not, then I hope that I'm not be still being charged.\n\nChannel 0: Have you spoke with other representative before\n\nChannel 1: Yep. I spoke to I spoke to one other person, and then they put me on to you saying that you were the person to speak to you about plans, which obviously is the what the one that I have. I have\n\nChannel 0: before\n\nChannel 1: a a $50 plan.\n\nChannel 0: today?\n\nChannel 1: Can't remember what one.\n\nChannel 0: Can you spell your name, please? Your full name? The one that is registered.\n\nChannel 1: Pardon?\n\nChannel 0: Can you spell your full name, please? The one that's registered under\n\nChannel 1: Yeah.\n\nChannel 0: Ertel.\n\nChannel 1: A v\n\nChannel 0: Mhmm.\n\nChannel 1: a g r a\n\nChannel 0: A z a\n\nChannel 1: c\n\nChannel 0: g r a.\n\nChannel 1: e. Ava Grace, like Ava, a v a,\n\nChannel 0: Mhmm.\n\nChannel 1: Grace, g r a\n\nChannel 0: Mhmm.\n\nChannel 1: c e. And then my last name is Sanderson, sand as in, like, the sand, the beach, s a n d e r s o n.\n\nChannel 0: Mhmm. So it's Ava Grace Sanderson.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: I also do\n\nChannel 0: How\n\nChannel 1: have\n\nChannel 0: about\n\nChannel 1: a middle\n\nChannel 0: the\n\nChannel 1: name.\n\nChannel 0: old mhmm. How about\n\nChannel 1: Ilana,\n\nChannel 0: the\n\nChannel 1: but\n\nChannel 0: old\n\nChannel 1: I never\n\nChannel 0: number?\n\nChannel 1: use it.\n\nChannel 0: Mhmm.\n\nChannel 1: The old number is 0782998785\n\nChannel 0: Seven eight five four. It's 07\n\nChannel 1: four. Yep. 0782998\n\nChannel 0: eight\n\nChannel 1: 78\n\nChannel 0: nine eight seven.\n\nChannel 1: 54. I'm sorry. I have ADHD as well, so this can be really confusing for me. Oh, the panther.\n\nChannel 0: You said you you get your SIM card up on a physical store?\n\nChannel 1: Yes. I'm not sure what the location was, but I know it was in Saint Kilda. I wanna say it's Chapel Street, but I could be totally wrong. But I know that it was definitely in St. Cilda, Victoria in Melbourne.\n\nChannel 0: Mhmm.\n\nChannel 1: And I can try and figure it out.\n\nChannel 0: Is it okay if I get your email? Then once I I'll be sending you an email asking for the bill, the invoices that you've been receiving from Airtel. Is that okay?\n\nChannel 1: Yep. That's all good.\n\nChannel 0: Like, screenshot or a receipt.\n\nChannel 1: No. I've got my bank statements and things. I mean, it comes every month, though I've got quite a few of them.\n\nChannel 0: But there's no, like, invoice?\n\nChannel 1: What do you mean?\n\nChannel 0: Is Eartel sending you an invoice? You said you're paying your monthly bill,\n\nChannel 1: Yeah. I\n\nChannel 0: 50\n\nChannel 1: can see\n\nChannel 0: dollars.\n\nChannel 1: that on my bank account, like, on my bank statement. Invoices, I don't have a current address. So, I mean, they know that. They're aware that I'm a traveler. So, I mean, unless they've been sending them to my old hostel, which I doubt they would, I have no idea.\n\nBut I have my bank statements which show the company how much they've taken, the time they've taken it.\n\nChannel 0: Okay. I see. Is it okay if you request on that one? Because I think you're referring to a different Airtel because upon checking here, there's still no account under your name and number and, like, a plan you provided.\n\nChannel 1: So how many air towels are there? Because in England, there's only the one.\n\nChannel 0: You registered the number here in Australia. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So as far as I know, there's only one Airtel, which is us. But I'm trying to find your account here on our records even on those inactive customer. Those deactivated already, but there's\n\nChannel 1: Yes.\n\nChannel 0: no, yeah, number and name.\n\nChannel 1: I I appreciate that. I mean, I'd say that I can go and have a look, but my phone, it's not the, like, the the SIM card has been shut down or deactivated or something, I think, because yesterday, I got an education. And today, yeah, I can't do anything. So even if I want to Google where Vodafone was, I'm having to use my friend's phone to call you right now. Because, yeah, it's kind of just completely not grinding signal.\n\nI mean, it's still working. It still comes on and things. But, yeah, it's not working. And, yeah, I don't really know what to do apart from call the\n\nChannel 0: Yeah.\n\nChannel 1: bigger\n\nChannel 0: Because\n\nChannel 1: provider.\n\nChannel 0: mhmm. Because, like, for example, we have mobile we have customer as well who's using mobile plans like you're referring to, but we're providing them a customer portal, which you should have as well for them to check the invoices, the plan status, the usage.\n\nChannel 1: And how do I do that?\n\nChannel 0: But since you're not on registered under Arts Airtel Australia, I'm not seeing those account as well.\n\nChannel 1: But I I mean,\n\nChannel 0: You\n\nChannel 1: I\n\nChannel 0: should\n\nChannel 1: don't really\n\nChannel 0: be you should have\n\nChannel 1: understand.\n\nChannel 0: mhmm.\n\nChannel 1: Sorry. I don't I just don't really understand how I cannot have an account that have had like, I've had an account for the last five, like, five months, six months, and then all of a sudden it's gone.\n\nChannel 0: Is it okay if I request an invoice on your email instead? First, to check, like, the invoice you're receiving\n\nChannel 1: Like I said, I don't have I don't\n\nChannel 0: from\n\nChannel 1: know\n\nChannel 0: Airtel.\n\nChannel 1: where to get that invoice. All my fingers are on my on my phone to do with this. I mean, I've got actually, wait there. I've got a p I might be able to find it because, obviously, it was months ago. I don't know if I'm gonna be able to find a piece of paper, but the gentleman gave me the piece of paper from Airtel with my number and the plan and things on.\n\nLet me see if I still have that. That might be help. One second.\n\nChannel 0: Okay.\n\nChannel 1: Sorry. Because I don't know how it would should not be on the system. Sorry. One sec. Okay.\n\nI found it. Yay.\n\nChannel 0: Ivana's invoice?\n\nChannel 1: Yeah. From Vodafone. Not an invoice. When I went in and I'm sorry. Let me start with that.\n\nWhen I started my like, when I went into the place to, like, start it up, they gave me oh, where is this?\n\nChannel 0: A\n\nChannel 1: Yeah. They gave me, like, a sheet with my month to\n\nChannel 0: buyer.\n\nChannel 1: month plan on it, my the number, the plan value, like, just all the the dates, all the stuff, basically. So what do I need? So it's meant to be for twelve months. So what it says here is network service agreement, Sanderson, Ava, Grace, Alana. Delivery address, not applicable because I don't have one.\n\nAnd then it says where it says the account number, it says to be allocated. But I've got an order reference number. Maybe that will help.\n\nChannel 0: Yeah. Is it okay if I request a picture of that one to my email?\n\nChannel 1: Yep. Yep.\n\nChannel 0: I'm going to send you my email to this number. Hang on.\n\nChannel 1: Yeah. That's that's fine.\n\nChannel 0: Mhmm. And there you go.\n\nChannel 1: K. Sorry. I'm just I'm on my friend's phone, so just trying to figure out how I can add a photo today.\n\nChannel 0: No worries.\n\nChannel 1: Let me just fast. The lady sent me an email. How do I take a photo in your email? Mhmm. Page.\n\nOkay. I think I've just sent you an email now.\n\nChannel 0: Okay.\n\nChannel 1: Hello? Are you still there?\n\nChannel 0: Yes. Hello. Sir, I'm just checking the picture you sent me.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. So upon checking\n\nChannel 1: No\n\nChannel 0: here, I think this is not Erudel. This is a Vodafone.\n\nChannel 1: worries. Oh, okay. I thought they were the same thing. Like, back home, it's called acetylvodafone.\n\nChannel 0: Yeah. It's different.\n\nChannel 1: Okay. That's why I asked. Okay. No worries. Thank you.\n\nChannel 0: Yeah. No worries. I think you should call them directly because they're the one who have your account and can monitor or check it.\n\nChannel 1: Yeah. No worries. Thank you so much. I thought it was the same\n\nChannel 0: You're welcome.\n\nChannel 1: same place.\n\nChannel 0: Mhmm.\n\nChannel 1: Have a good day. Bye.\n\nChannel 0: Yes.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.09737886488437653},{"text":"Good morning.","start":1.8399999,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.32203812897205353},{"text":"This is Vivine from Airtel tech support.","start":2.3999999,"end":5.22,"sentiment":"neutral","sentiment_score":0.24278848724705832},{"text":"How","start":5.7599998,"end":5.92,"sentiment":"neutral","sentiment_score":0.16275139153003693}],"sentiment":"neutral","sentiment_score":0.23670235682617535,"channel":0,"num_words":11,"start":1.4399999,"end":5.92},{"sentences":[{"text":"Hi.","start":5.92,"end":6.08,"sentiment":"neutral","sentiment_score":0.1293831616640091}],"sentiment":"neutral","sentiment_score":0.1293831616640091,"channel":1,"num_words":1,"start":5.92,"end":6.08},{"sentences":[{"text":"can","start":5.92,"end":6.08,"sentiment":"neutral","sentiment_score":0.13750456273555756}],"sentiment":"neutral","sentiment_score":0.13750456273555756,"channel":0,"num_words":1,"start":5.92,"end":6.08},{"sentences":[{"text":"Basically,","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.1074507087469101}],"sentiment":"neutral","sentiment_score":0.1074507087469101,"channel":1,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"I assist you?","start":6.08,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.10079310834407806}],"sentiment":"neutral","sentiment_score":0.10079310834407806,"channel":0,"num_words":3,"start":6.08,"end":6.8999996},{"sentences":[{"text":"I'm on a plan.","start":8.0,"end":10.5,"sentiment":"neutral","sentiment_score":-0.017277804436162114},{"text":"It means that you can get international calls and constant service and data and whatever else.","start":11.36,"end":17.475,"sentiment":"neutral","sentiment_score":0.03881861659465358},{"text":"I've been paying $50 a month since December apart from the last two months.","start":17.855,"end":22.595,"sentiment":"neutral","sentiment_score":-0.13961387212787355},{"text":"It basically just not worked.","start":22.654999,"end":24.335,"sentiment":"negative","sentiment_score":-0.5040169894695282},{"text":"I have to have Wi Fi, and I'm camping and stuff at the moment, so it's actually really quite 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like, for example, we have mobile we have customer as well who's using mobile plans like you're referring to, but we're providing them a customer portal, which you should have as well for them to check the invoices, the plan status, the usage.","start":735.945,"end":758.78,"sentiment":"neutral","sentiment_score":0.020343871141614563}],"sentiment":"neutral","sentiment_score":0.019270649873134163,"channel":0,"num_words":45,"start":735.01,"end":758.78},{"sentences":[{"text":"And how do I do that?","start":761.045,"end":762.345,"sentiment":"neutral","sentiment_score":0.01586522130916516}],"sentiment":"neutral","sentiment_score":0.01586522130916516,"channel":1,"num_words":6,"start":761.045,"end":762.345},{"sentences":[{"text":"But since you're not on registered under Arts Airtel Australia, I'm not seeing those account as 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if I still have that.","start":827.07,"end":828.51,"sentiment":"neutral","sentiment_score":-0.006276496686041355},{"text":"That might be help.","start":828.51,"end":830.37006,"sentiment":"neutral","sentiment_score":0.04751835949718952},{"text":"One second.","start":832.35004,"end":833.07,"sentiment":"neutral","sentiment_score":-0.04885964095592499}],"sentiment":"neutral","sentiment_score":0.003010155899184091,"channel":1,"num_words":14,"start":827.07,"end":833.07},{"sentences":[{"text":"Okay.","start":832.68005,"end":833.18005,"sentiment":"neutral","sentiment_score":-0.06701973080635071}],"sentiment":"neutral","sentiment_score":-0.06701973080635071,"channel":0,"num_words":1,"start":832.68005,"end":833.18005},{"sentences":[{"text":"Sorry.","start":833.07,"end":833.57,"sentiment":"neutral","sentiment_score":-0.15368816256523132},{"text":"Because I don't know how it would should not be on the 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like, when I went into the place to, like, start it up, they gave me oh, where is this?","start":880.58,"end":889.24,"sentiment":"neutral","sentiment_score":-0.07864776107928027}],"sentiment":"neutral","sentiment_score":-0.07864776107928027,"channel":1,"num_words":23,"start":880.58,"end":889.24},{"sentences":[{"text":"A","start":888.81,"end":889.31,"sentiment":"neutral","sentiment_score":0.006494481116533279}],"sentiment":"neutral","sentiment_score":0.006494481116533279,"channel":0,"num_words":1,"start":888.81,"end":889.31},{"sentences":[{"text":"Yeah.","start":890.42,"end":890.66,"sentiment":"neutral","sentiment_score":0.02101893723011017},{"text":"They gave me, like, a sheet with my month 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Sanderson, Ava, Grace, Alana.","start":910.54,"end":916.32,"sentiment":"neutral","sentiment_score":0.03457392451281731},{"text":"Delivery address, not applicable because I don't have one.","start":917.5,"end":920.925,"sentiment":"neutral","sentiment_score":-0.06394061611758338}],"sentiment":"neutral","sentiment_score":0.01134121495891701,"channel":1,"num_words":55,"start":893.775,"end":920.925},{"sentences":[{"text":"And then it says where it says the account number, it says to be allocated.","start":922.045,"end":925.425,"sentiment":"neutral","sentiment_score":-0.007538837442795435},{"text":"But I've got an order reference number.","start":926.125,"end":928.205,"sentiment":"neutral","sentiment_score":0.03514612678970609},{"text":"Maybe that will 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okay.","start":1197.5,"end":1198.22,"sentiment":"neutral","sentiment_score":-0.12524963170289993},{"text":"I thought they were the same thing.","start":1198.22,"end":1199.5,"sentiment":"neutral","sentiment_score":-0.1592523115021842},{"text":"Like, back home, it's called acetylvodafone.","start":1199.5,"end":1201.28,"sentiment":"neutral","sentiment_score":-0.08928036565581958}],"sentiment":"neutral","sentiment_score":-0.1317053041420877,"channel":1,"num_words":16,"start":1194.38,"end":1201.28},{"sentences":[{"text":"Yeah.","start":1203.505,"end":1204.005,"sentiment":"neutral","sentiment_score":-0.08593037724494934},{"text":"It's different.","start":1204.305,"end":1205.285,"sentiment":"neutral","sentiment_score":-0.13563653081655502}],"sentiment":"neutral","sentiment_score":-0.11906781295935313,"channel":0,"num_words":3,"start":1203.505,"end":1205.285},{"sentences":[{"text":"Okay.","start":1206.725,"end":1206.965,"sentiment":"neutral","sentiment_score":-0.032804980874061584},{"text":"That's why I asked.","start":1206.965,"end":1208.005,"sentiment":"neutral","sentiment_score":-0.04437989089637995},{"text":"Okay.","start":1208.005,"end":1208.505,"sentiment":"neutral","sentiment_score":0.05178846791386604},{"text":"No worries.","start":1208.645,"end":1209.2849,"sentiment":"neutral","sentiment_score":0.12520981207489967},{"text":"Thank you.","start":1209.2849,"end":1210.105,"sentiment":"positive","sentiment_score":0.4451774060726166}],"sentiment":"neutral","sentiment_score":0.09822383597493171,"channel":1,"num_words":10,"start":1206.725,"end":1210.105},{"sentences":[{"text":"Yeah.","start":1210.945,"end":1211.445,"sentiment":"neutral","sentiment_score":0.16716422140598297},{"text":"No worries.","start":1211.6,"end":1212.34,"sentiment":"neutral","sentiment_score":0.02074538543820381},{"text":"I think you should call them directly because they're the one who have your account and can monitor or check it.","start":1212.48,"end":1219.62,"sentiment":"positive","sentiment_score":0.3710471029792513}],"sentiment":"positive","sentiment_score":0.33336017311861116,"channel":0,"num_words":24,"start":1210.945,"end":1219.62},{"sentences":[{"text":"Yeah.","start":1220.02,"end":1220.34,"sentiment":"neutral","sentiment_score":0.28682464361190796},{"text":"No worries.","start":1220.34,"end":1220.9,"sentiment":"positive","sentiment_score":0.37906530499458313},{"text":"Thank you so much.","start":1220.9,"end":1221.78,"sentiment":"positive","sentiment_score":0.7985246479511261},{"text":"I thought it was the same","start":1221.78,"end":1223.08,"sentiment":"positive","sentiment_score":0.46000197033087414}],"sentiment":"positive","sentiment_score":0.538389666722371,"channel":1,"num_words":13,"start":1220.02,"end":1223.08},{"sentences":[{"text":"You're welcome.","start":1222.88,"end":1223.62,"sentiment":"positive","sentiment_score":0.5097569823265076}],"sentiment":"positive","sentiment_score":0.5097569823265076,"channel":0,"num_words":2,"start":1222.88,"end":1223.62},{"sentences":[{"text":"same place.","start":1223.14,"end":1223.96,"sentiment":"positive","sentiment_score":0.43737706542015076}],"sentiment":"positive","sentiment_score":0.43737706542015076,"channel":1,"num_words":2,"start":1223.14,"end":1223.96},{"sentences":[{"text":"Mhmm.","start":1223.84,"end":1224.34,"sentiment":"neutral","sentiment_score":0.321789413690567}],"sentiment":"neutral","sentiment_score":0.321789413690567,"channel":0,"num_words":1,"start":1223.84,"end":1224.34},{"sentences":[{"text":"Have a good day.","start":1224.1,"end":1224.82,"sentiment":"positive","sentiment_score":0.6249698251485825},{"text":"Bye.","start":1224.82,"end":1225.32,"sentiment":"neutral","sentiment_score":0.3223746716976166}],"sentiment":"positive","sentiment_score":0.5644507944583893,"channel":1,"num_words":5,"start":1224.1,"end":1225.32},{"sentences":[{"text":"Yes.","start":1226.0,"end":1226.304,"sentiment":"neutral","sentiment_score":-0.09282196313142776}],"sentiment":"neutral","sentiment_score":-0.09282196313142776,"channel":0,"num_words":1,"start":1226.0,"end":1226.304}]},"summary":{"result":"success","short":"A customer is experiencing issues with their Airtel plan and is considering canceling it. They have been paying $50 a month since December and are concerned about losing their temporarily saved money. The agent takes note of their account information and promises to send an email with bill and invoices. The customer is confused about their account and is directed to call the Vodafone customer service line for help."},"intents":{"segments":[{"text":"So, please, can we figure out another way to find my account that I'm paying for?","start_word":537,"end_word":552,"intents":[{"intent":"Find account","confidence_score":0.26196975}]},{"text":"I have before a a $50 plan. today?","start_word":711,"end_word":718,"intents":[{"intent":"Clarify plan details","confidence_score":0.034342967}]},{"text":"Then once I I'll be sending you an email asking for the bill, the invoices that you've been receiving from Airtel. Is that okay?","start_word":948,"end_word":971,"intents":[{"intent":"Request bill","confidence_score":0.15296932},{"intent":"Obtain invoice","confidence_score":0.033731308}]},{"text":"I've got my bank statements and things. I mean, it comes every month, though I've got quite a few of them. But there's no, like, invoice? What do you mean?","start_word":981,"end_word":1010,"intents":[{"intent":"Get bank statements","confidence_score":0.00036062486}]},{"text":"So as far as I know, there's only one Airtel, which is us. But I'm trying to find your account here on our records even on those inactive customer.","start_word":1163,"end_word":1191,"intents":[{"intent":"Find account","confidence_score":0.6396584}]},{"text":"I mean, I'd say that I can go and have a look, but my phone, it's not the, like, the the SIM card has been shut down or deactivated or something, I think, because yesterday, I got an education. And today, yeah, I can't do anything.","start_word":1207,"end_word":1252,"intents":[{"intent":"Deactivate sm card","confidence_score":0.20931882}]},{"text":"Is it okay if I request an invoice on your email instead?","start_word":1440,"end_word":1451,"intents":[{"intent":"Request invoice","confidence_score":0.3976642},{"intent":"Request invoice","confidence_score":0.19789742}]},{"text":"Is it okay if I request a picture of that one to my email? Yep.","start_word":1722,"end_word":1736,"intents":[{"intent":"Request photo","confidence_score":0.08071501}]},{"text":"This is a Vodafone. worries.","start_word":1844,"end_word":1848,"intents":[{"intent":"Confirm identity","confidence_score":0.039316}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Vivine from Airtel tech support. How can Hi. I Basically, assist you? I'm on a plan. It means that you can get international calls and constant service and data and whatever else. I've been paying $50 a month since December apart from the last two months.","start_word":0,"end_word":50,"sentiment":"neutral","sentiment_score":0.04069389030337334},{"text":"It basically just not worked. I have to have Wi Fi, and I'm camping and stuff at the moment, so it's actually really quite worrying.","start_word":51,"end_word":75,"sentiment":"negative","sentiment_score":-0.42916005849838257},{"text":"So I'd either like to know if this plan is going to end up, you know, working, or I would like to cancel it, please. Okay. May I know your the number, please, that your Yeah. Of course. So it's Yeah. do you want it starting in 6 1 or 0? Would it be on my side? 61. Okay. So 61450852333. Okay. How about the name registered under the Ava Grace Sanderson, a v a g r a d e s a n d e r s o n. account? Okay. Is it okay if I put you on hold? Let me just check your account. Pardon? Is it okay if I put you on hold? Let me just Yeah. check That's the fine. account. Yeah. No worries. Okay. Thank you. So I just thought I'd like to get a look up. I just see drop, please. So do you realize I'm getting gambling stuff off of you? So is that gonna work that?","start_word":76,"end_word":239,"sentiment":"neutral","sentiment_score":-0.030841965228319168},{"text":"You eat a crap. You eat a crap.","start_word":240,"end_word":247,"sentiment":"negative","sentiment_score":-0.559884786605835},{"text":"Yes. I might make myself some blue bags, but I'm worried since we don't upload it well. I paid, like, $10 for two weeks. No. In case if you need a plan from pricing. I gotcha. Hello? Yes. Hello. Can I have the number again, please? Sorry. Yeah. One sec. 04 Oh, zero four oh, let me just grab my phone. Sorry. Mhmm. Yeah. Sure. 0450852333. 333. And name is? Ava Grace Bongerson. Okay. Hang on. Hello? Hello? Yes. Sorry. But upon checking on our end, there's no number registered for that That one. was the number that I was given from the Airtel for this card SIM card or whatever plan? Okay. May I know when did Airtel gave you this number? December. And it's working fine since then? It was working fine, but it's no longer. May I know since it did not work? Since Pardon? when it did may I know since when it did not work, the number?","start_word":248,"end_word":409,"sentiment":"neutral","sentiment_score":-0.08731599529216319},{"text":"It's just been on and off the last, I wanna say, like, month and a half. It's just I can't do the things I'm meant to do. I don't have service when other people have service. And I'm currently on Wi Fi, and it's still not even letting me work my phone.","start_word":410,"end_word":461,"sentiment":"negative","sentiment_score":-0.474448025226593},{"text":"So yeah.","start_word":462,"end_word":463,"sentiment":"neutral","sentiment_score":-0.27128565311431885},{"text":"I mean, if I'm not even coming up on the system, then that will probably be why.","start_word":464,"end_word":480,"sentiment":"negative","sentiment_score":-0.3533608317375183},{"text":"But I've been paying $50 a month every month since December. And and, yeah, Okay. And upon checking here on our records, there's no account registered under the name. Okay. Well, I'm paying $50 a month to to Airtel, alright, for a plan that I meant to get all all the stuff full and and not. So, please, can we figure out another way to find my account that I'm paying for? That it will I will definitely have it because I'm I am paying for it. And I came into the into the the store to speak to someone, and they even gave me the number ending in 333 because that was my birthday number slash lucky number and things. So I know that I do have an account. I just don't know.","start_word":481,"end_word":614,"sentiment":"neutral","sentiment_score":-0.16952070593833923},{"text":"Maybe it's hard harder to find or something.","start_word":615,"end_word":622,"sentiment":"negative","sentiment_score":-0.42062973976135254},{"text":"I don't know. Should I give you my old number? Maybe my English number that will help. I don't know. But I definitely do have an account somewhere. And if not, then I hope that I'm not be still being charged. Have you spoke with other representative before Yep. I spoke to I spoke to one other person, and then they put me on to you saying that you were the person to speak to you about plans, which obviously is the what the one that I have. I have before a a $50 plan. today? Can't remember what one. Can you spell your name, please? Your full name? The one that is registered. Pardon? Can you spell your full name, please? The one that's registered under Yeah. Ertel. A v Mhmm. a g r a A z a c g r a. e. Ava Grace, like Ava, a v a, Mhmm. Grace, g r a Mhmm. c e. And then my last name is Sanderson, sand as in, like, the sand, the beach, s a n d e r s o n. Mhmm. So it's Ava Grace Sanderson. Yeah. Okay. I also do How have about a middle the name. old mhmm. How about Ilana, the but old I never number? use it. Mhmm. The old number is 0782998785 Seven eight five four. It's 07 four. Yep. 0782998 eight 78 nine eight seven. 54.","start_word":623,"end_word":857,"sentiment":"neutral","sentiment_score":-0.0468291017444844},{"text":"I'm sorry. I have ADHD as well, so this can be really confusing for me.","start_word":858,"end_word":872,"sentiment":"negative","sentiment_score":-0.5038623213768005},{"text":"Oh, the panther. You said you you get your SIM card up on a physical store? Yes. I'm not sure what the location was, but I know it was in Saint Kilda. I wanna say it's Chapel Street, but I could be totally wrong. But I know that it was definitely in St. Cilda, Victoria in Melbourne. Mhmm. And I can try and figure it out. Is it okay if I get your email? Then once I I'll be sending you an email asking for the bill, the invoices that you've been receiving from Airtel. Is that okay?","start_word":873,"end_word":970,"sentiment":"neutral","sentiment_score":-0.0471122608501084},{"text":"Yep. That's all good. Like, screenshot or a receipt.","start_word":971,"end_word":979,"sentiment":"positive","sentiment_score":0.4780919849872589},{"text":"No. I've got my bank statements and things. I mean, it comes every month, though I've got quite a few of them. But there's no, like, invoice? What do you mean? Is Eartel sending you an invoice? You said you're paying your monthly bill, Yeah. I 50 can see dollars. that on my bank account, like, on my bank statement. Invoices, I don't have a current address. So, I mean, they know that. They're aware that I'm a traveler. So, I mean, unless they've been sending them to my old hostel, which I doubt they would, I have no idea. But I have my bank statements which show the company how much they've taken, the time they've taken it. Okay. I see. Is it okay if you request on that one? Because I think you're referring to a different Airtel because upon checking here, there's still no account under your name and number and, like, a plan you provided. So how many air towels are there? Because in England, there's only the one. You registered the number here in Australia. Right? Yeah. Yeah. So as far as I know, there's only one Airtel, which is us. But I'm trying to find your account here on our records even on those inactive customer. Those deactivated already, but there's Yes. no, yeah, number and name. I I appreciate that. I mean, I'd say that I can go and have a look, but my phone, it's not the, like, the the SIM card has been shut down or deactivated or something, I think, because yesterday, I got an education.","start_word":980,"end_word":1245,"sentiment":"neutral","sentiment_score":-0.1077805906534195},{"text":"And today, yeah, I can't do anything.","start_word":1246,"end_word":1252,"sentiment":"negative","sentiment_score":-0.46220099925994873},{"text":"So even if I want to Google where Vodafone was, I'm having to use my friend's phone to call you right now.","start_word":1253,"end_word":1274,"sentiment":"neutral","sentiment_score":-0.16090717911720276},{"text":"Because, yeah, it's kind of just completely not grinding signal.","start_word":1275,"end_word":1284,"sentiment":"negative","sentiment_score":-0.46229904890060425},{"text":"I mean, it's still working. It still comes on and things.","start_word":1285,"end_word":1295,"sentiment":"neutral","sentiment_score":-0.20869998633861545},{"text":"But, yeah, it's not working.","start_word":1296,"end_word":1300,"sentiment":"negative","sentiment_score":-0.4237782061100006},{"text":"And, yeah, I don't really know what to do apart from call the Yeah. bigger Because provider. mhmm. Because, like, for example, we have mobile we have customer as well who's using mobile plans like you're referring to, but we're providing them a customer portal, which you should have as well for them to check the invoices, the plan status, the usage. And how do I do that? But since you're not on registered under Arts Airtel Australia, I'm not seeing those account as well.","start_word":1301,"end_word":1385,"sentiment":"neutral","sentiment_score":-0.07932441681623459},{"text":"But I I mean, You I should don't really be you should have understand.","start_word":1386,"end_word":1399,"sentiment":"negative","sentiment_score":-0.3912574052810669},{"text":"mhmm. Sorry. I don't I just don't really understand how I cannot have an account that have had like, I've had an account for the last five, like, five months, six months, and then all of a sudden it's gone. Is it okay if I request an invoice on your email instead? First, to check, like, the invoice you're receiving Like I said, I don't have I don't from know Airtel. where to get that invoice. All my fingers are on my on my phone to do with this. I mean, I've got actually, wait there. I've got a p I might be able to find it because, obviously, it was months ago. I don't know if I'm gonna be able to find a piece of paper, but the gentleman gave me the piece of paper from Airtel with my number and the plan and things on. Let me see if I still have that. That might be help. One second. Okay. Sorry. Because I don't know how it would should not be on the system. Sorry. One sec. Okay. I found it. Yay. Ivana's invoice? Yeah. From Vodafone. Not an invoice. When I went in and I'm sorry. Let me start with that. When I started my like, when I went into the place to, like, start it up, they gave me oh, where is this? A Yeah. They gave me, like, a sheet with my month to buyer. month plan on it, my the number, the plan value, like, just all the the dates, all the stuff, basically. So what do I need? So it's meant to be for twelve months. So what it says here is network service agreement, Sanderson, Ava, Grace, Alana. Delivery address, not applicable because I don't have one. And then it says where it says the account number, it says to be allocated. But I've got an order reference number. Maybe that will help. Yeah. Is it okay if I request a picture of that one to my email? Yep. Yep. I'm going to send you my email to this number. Hang on. Yeah. That's that's fine. Mhmm. And there you go. K. Sorry. I'm just I'm on my friend's phone, so just trying to figure out how I can add a photo today. No worries. Let me just fast. The lady sent me an email. How do I take a photo in your email? Mhmm. Page. Okay. I think I've just sent you an email now. Okay. Hello? Are you still there? Yes. Hello. Sir, I'm just checking the picture you sent me. Okay. Mhmm. So upon checking No here, I think this is not Erudel. This is a Vodafone. worries. Oh, okay. I thought they were the same thing. Like, back home, it's called acetylvodafone. Yeah. It's different. Okay. That's why I asked. Okay. No worries.","start_word":1400,"end_word":1874,"sentiment":"neutral","sentiment_score":-0.05332860424526427},{"text":"Thank you.","start_word":1875,"end_word":1876,"sentiment":"positive","sentiment_score":0.4371829032897949},{"text":"Yeah. No worries.","start_word":1877,"end_word":1879,"sentiment":"neutral","sentiment_score":0.1048680916428566},{"text":"I think you should call them directly because they're the one who have your account and can monitor or check it.","start_word":1880,"end_word":1900,"sentiment":"positive","sentiment_score":0.3667243421077728},{"text":"Yeah.","start_word":1901,"end_word":1901,"sentiment":"neutral","sentiment_score":0.28682464361190796},{"text":"No worries. Thank you so much. I thought it was the same You're welcome. same place.","start_word":1902,"end_word":1917,"sentiment":"positive","sentiment_score":0.5381327867507935},{"text":"Mhmm.","start_word":1918,"end_word":1918,"sentiment":"neutral","sentiment_score":0.321789413690567},{"text":"Have a good day.","start_word":1919,"end_word":1922,"sentiment":"positive","sentiment_score":0.6227731704711914},{"text":"Bye. Yes.","start_word":1923,"end_word":1924,"sentiment":"neutral","sentiment_score":0.29002606868743896}],"average":{"sentiment":"neutral","sentiment_score":-0.08597508594790741}}}}