{"metadata":{"transaction_key":"deprecated","request_id":"019efd61-20f1-75f3-a75d-270d56c29ee3","sha256":"a07fcc4309286f24736f06b5052695469f002ef10c688455e45bc6c436de0d19","created":"2026-06-25T06:04:22.689Z","duration":28.151937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":102,"output_tokens":84},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":118,"output_tokens":118},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":118,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Matthew. It's Dana from OQ Financial. I had you booked in so to go through your updated statement of advice. If you can please call me back on 130160796. If the day doesn't suit, that is absolutely fine. Just call the same number, and we'll happily reschedule. Thank you, and have a wonderful afternoon.","confidence":0.9980469,"words":[{"word":"hi","start":10.639999,"end":10.8,"confidence":0.9614258,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.18616066873073575},{"word":"matthew","start":10.8,"end":11.2,"confidence":0.98828125,"punctuated_word":"Matthew.","sentiment":"neutral","sentiment_score":0.208842933177948},{"word":"it's","start":11.2,"end":11.36,"confidence":0.98706055,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.14780902862548828},{"word":"dana","start":11.36,"end":11.679999,"confidence":0.75439453,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.14300599694252014},{"word":"from","start":11.679999,"end":11.92,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15775421261787417},{"word":"oq","start":11.92,"end":12.24,"confidence":0.6640625,"punctuated_word":"OQ","sentiment":"neutral","sentiment_score":0.11758102476596832},{"word":"financial","start":12.24,"end":12.74,"confidence":0.99609375,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.14139974117279053},{"word":"i","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0705401599407196},{"word":"had","start":12.96,"end":13.2,"confidence":0.82910156,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.0816497802734375},{"word":"you","start":13.2,"end":13.36,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07506531476974487},{"word":"booked","start":13.36,"end":13.599999,"confidence":0.99121094,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.0884021446108818},{"word":"in","start":13.599999,"end":13.759999,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09239386767148972},{"word":"so","start":13.759999,"end":13.92,"confidence":0.41479492,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1139308139681816},{"word":"to","start":13.92,"end":14.0,"confidence":0.5390625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07660405337810516},{"word":"go","start":14.0,"end":14.16,"confidence":0.99609375,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.10241712629795074},{"word":"through","start":14.16,"end":14.32,"confidence":0.46411133,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.11736252903938292},{"word":"your","start":14.32,"end":14.559999,"confidence":0.984375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12586621940135956},{"word":"updated","start":14.559999,"end":14.96,"confidence":0.9902344,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.1022433489561081},{"word":"statement","start":14.96,"end":15.36,"confidence":0.99902344,"punctuated_word":"statement","sentiment":"neutral","sentiment_score":0.1607765257358551},{"word":"of","start":15.36,"end":15.5199995,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10602472722530364},{"word":"advice","start":15.5199995,"end":15.975,"confidence":0.9885254,"punctuated_word":"advice.","sentiment":"neutral","sentiment_score":0.10706356167793274},{"word":"if","start":16.215,"end":16.375,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.11279956996440887},{"word":"you","start":16.375,"end":16.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08289937674999237},{"word":"can","start":16.455,"end":16.615,"confidence":0.9941406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06790006160736084},{"word":"please","start":16.615,"end":16.855,"confidence":0.9921875,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.06626320630311966},{"word":"call","start":16.855,"end":17.015,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07701469212770462},{"word":"me","start":17.015,"end":17.175001,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.09852198511362076},{"word":"back","start":17.175001,"end":17.415,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.08183502405881882},{"word":"on","start":17.415,"end":17.575,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07348382472991943},{"word":"130160796","start":17.575,"end":20.055,"confidence":0.9989692,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.14767330884933472},{"word":"if","start":20.055,"end":20.295,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.13717830181121826},{"word":"the","start":20.295,"end":20.375,"confidence":0.72216797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05066414177417755},{"word":"day","start":20.375,"end":20.615,"confidence":0.54833984,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.011715292930603027},{"word":"doesn't","start":20.615,"end":20.855,"confidence":0.9980469,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":0.02600074931979179},{"word":"suit","start":20.855,"end":21.095001,"confidence":0.97998047,"punctuated_word":"suit,","sentiment":"neutral","sentiment_score":-0.010088831186294556},{"word":"that","start":21.095001,"end":21.335,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1107832044363022},{"word":"is","start":21.335,"end":21.655,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.23382407426834104},{"word":"absolutely","start":21.655,"end":22.135,"confidence":1.0,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":0.23474353551864624},{"word":"fine","start":22.135,"end":22.375,"confidence":0.9980469,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1622544378042221},{"word":"just","start":22.375,"end":22.535,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.20718272030353543},{"word":"call","start":22.535,"end":22.775,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.2302352786064148},{"word":"the","start":22.775,"end":22.855,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2630098760128021},{"word":"same","start":22.855,"end":23.095001,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.2998024821281433},{"word":"number","start":23.095001,"end":23.335,"confidence":0.8654785,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.2808873653411865},{"word":"and","start":23.335,"end":23.415,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2916545271873474},{"word":"we'll","start":23.415,"end":23.575,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"positive","sentiment_score":0.3440245985984802},{"word":"happily","start":23.575,"end":24.075,"confidence":1.0,"punctuated_word":"happily","sentiment":"positive","sentiment_score":0.4799765050411224},{"word":"reschedule","start":24.135,"end":24.635,"confidence":0.9995117,"punctuated_word":"reschedule.","sentiment":"neutral","sentiment_score":0.2395724505186081},{"word":"thank","start":24.695,"end":24.935001,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7891446352005005},{"word":"you","start":24.935001,"end":25.095001,"confidence":0.9650879,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7958927750587463},{"word":"and","start":25.095001,"end":25.255001,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.759308934211731},{"word":"have","start":25.255001,"end":25.415,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.8015235662460327},{"word":"a","start":25.415,"end":25.494999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8119291067123413},{"word":"wonderful","start":25.494999,"end":25.975,"confidence":1.0,"punctuated_word":"wonderful","sentiment":"positive","sentiment_score":0.8074812293052673},{"word":"afternoon","start":25.975,"end":26.475,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.5261130928993225}],"paragraphs":{"transcript":"\nHi, Matthew. It's Dana from OQ Financial. I had you booked in so to go through your updated statement of advice. If you can please call me back on 130160796. If the day doesn't suit, that is absolutely fine.\n\nJust call the same number, and we'll happily reschedule. Thank you, and have a wonderful afternoon.","paragraphs":[{"sentences":[{"text":"Hi, Matthew.","start":10.639999,"end":11.2,"sentiment":"neutral","sentiment_score":0.1975018009543419},{"text":"It's Dana from OQ Financial.","start":11.2,"end":12.74,"sentiment":"neutral","sentiment_score":0.1415100008249283},{"text":"I had you booked in so to go through your updated statement of advice.","start":12.799999,"end":15.975,"sentiment":"neutral","sentiment_score":0.10145286949617523},{"text":"If you can please call me back on 130160796.","start":16.215,"end":20.055,"sentiment":"neutral","sentiment_score":0.0898212277226978},{"text":"If the day doesn't suit, that is absolutely fine.","start":20.055,"end":22.375,"sentiment":"neutral","sentiment_score":0.1063416562974453}],"sentiment":"neutral","sentiment_score":0.10995794192720683,"num_words":39,"start":10.639999,"end":22.375},{"sentences":[{"text":"Just call the same number, and we'll happily reschedule.","start":22.375,"end":24.635,"sentiment":"neutral","sentiment_score":0.2929273115264045},{"text":"Thank you, and have a wonderful afternoon.","start":24.695,"end":26.475,"sentiment":"positive","sentiment_score":0.7559133342334202}],"sentiment":"positive","sentiment_score":0.4954836964607239,"num_words":16,"start":22.375,"end":26.475}]}}]},{"alternatives":[{"transcript":"Hey. You've called Matty from OsmoFlow. Please leave a message, and I will get back to you when I can. Thank you.","confidence":1.0,"words":[{"word":"hey","start":1.4399999,"end":1.68,"confidence":0.7937012,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.11076124757528304},{"word":"you've","start":1.68,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.12036111205816268},{"word":"called","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.08575934171676636},{"word":"matty","start":2.1599998,"end":2.3999999,"confidence":0.63220215,"punctuated_word":"Matty","sentiment":"neutral","sentiment_score":0.10570675134658812},{"word":"from","start":2.3999999,"end":2.72,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1678682565689087},{"word":"osmoflow","start":2.72,"end":3.22,"confidence":0.8095703,"punctuated_word":"OsmoFlow.","sentiment":"neutral","sentiment_score":0.12648065388202667},{"word":"please","start":4.72,"end":5.12,"confidence":0.8852539,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.07871314883232117},{"word":"leave","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.08358550071716309},{"word":"a","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06682681292295456},{"word":"message","start":5.52,"end":5.8399997,"confidence":0.96972656,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.0942527949810028},{"word":"and","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08806419372558594},{"word":"i","start":6.0,"end":6.08,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12553313374519348},{"word":"will","start":6.08,"end":6.3199997,"confidence":0.7182617,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08965577930212021},{"word":"get","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.10526539385318756},{"word":"back","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.10788905620574953},{"word":"to","start":6.64,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11470809578895567},{"word":"you","start":6.7999997,"end":7.04,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16884763538837433},{"word":"when","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.13502076268196106},{"word":"i","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13651318848133087},{"word":"can","start":7.3599997,"end":7.6,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.15225347876548767},{"word":"thank","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5717480778694153},{"word":"you","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4683013558387756}],"paragraphs":{"transcript":"\nHey. You've called Matty from OsmoFlow. Please leave a message, and I will get back to you when I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hey.","start":1.4399999,"end":1.68,"sentiment":"neutral","sentiment_score":0.11076124757528304},{"text":"You've called Matty from OsmoFlow.","start":1.68,"end":3.22,"sentiment":"neutral","sentiment_score":0.1212352231144905},{"text":"Please leave a message, and I will get back to you when I can.","start":4.72,"end":7.6,"sentiment":"neutral","sentiment_score":0.11050921252795629},{"text":"Thank you.","start":7.6,"end":8.34,"sentiment":"positive","sentiment_score":0.5200247168540955}],"sentiment":"neutral","sentiment_score":0.1501870805566961,"num_words":22,"start":1.4399999,"end":8.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey. You've called Matty from OsmoFlow. Please leave a message, and I will get back to you when I can. Thank you.\n\nChannel 0: Hi, Matthew. It's Dana from OQ Financial. I had you booked in so to go through your updated statement of advice. If you can please call me back on 130160796. If the day doesn't suit, that is absolutely fine.\n\nJust call the same number, and we'll happily reschedule. Thank you, and have a wonderful afternoon.","paragraphs":[{"sentences":[{"text":"Hey.","start":1.4399999,"end":1.68,"sentiment":"neutral","sentiment_score":0.11076124757528304},{"text":"You've called Matty from OsmoFlow.","start":1.68,"end":3.22,"sentiment":"neutral","sentiment_score":0.1212352231144905},{"text":"Please leave a message, and I will get back to you when I can.","start":4.72,"end":7.6,"sentiment":"neutral","sentiment_score":0.11050921252795629},{"text":"Thank you.","start":7.6,"end":8.34,"sentiment":"positive","sentiment_score":0.5200247168540955}],"sentiment":"neutral","sentiment_score":0.1501870805566961,"channel":1,"num_words":22,"start":1.4399999,"end":8.34},{"sentences":[{"text":"Hi, Matthew.","start":10.639999,"end":11.2,"sentiment":"neutral","sentiment_score":0.1975018009543419},{"text":"It's Dana from OQ Financial.","start":11.2,"end":12.74,"sentiment":"neutral","sentiment_score":0.1415100008249283},{"text":"I had you booked in so to go through your updated statement of advice.","start":12.799999,"end":15.975,"sentiment":"neutral","sentiment_score":0.10145286949617523},{"text":"If you can please call me back on 130160796.","start":16.215,"end":20.055,"sentiment":"neutral","sentiment_score":0.0898212277226978},{"text":"If the day doesn't suit, that is absolutely fine.","start":20.055,"end":22.375,"sentiment":"neutral","sentiment_score":0.1063416562974453}],"sentiment":"neutral","sentiment_score":0.10995794192720683,"channel":0,"num_words":39,"start":10.639999,"end":22.375},{"sentences":[{"text":"Just call the same number, and we'll happily reschedule.","start":22.375,"end":24.635,"sentiment":"neutral","sentiment_score":0.2929273115264045},{"text":"Thank you, and have a wonderful afternoon.","start":24.695,"end":26.475,"sentiment":"positive","sentiment_score":0.7559133342334202}],"sentiment":"positive","sentiment_score":0.4954836964607239,"channel":0,"num_words":16,"start":22.375,"end":26.475}]},"summary":{"result":"success","short":"The customer, Matthew, called Matty from OsmoFlow but reached his voicemail instead. The agent, Dana from OQ Financial, left a message for Matthew saying that he had been booked in to go through his updated statement of advice and asked him to call back on 130160ter if the day doesn't suit. The agent reassured Matthew that they would happily reschedule if the day doesn't work."},"intents":{"segments":[{"text":"If you can please call me back on 130160796. If the day doesn't suit, that is absolutely fine. Just call the same number, and we'll happily reschedule. Thank you, and have a wonderful afternoon.","start_word":43,"end_word":76,"intents":[{"intent":"Request call back","confidence_score":0.25958946}]}]},"sentiments":{"segments":[{"text":"Hey. You've called Matty from OsmoFlow. Please leave a message, and I will get back to you when I can.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.1145935207605362},{"text":"Thank you.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.5027835965156555},{"text":"Hi, Matthew. It's Dana from OQ Financial. I had you booked in so to go through your updated statement of advice. If you can please call me back on 130160796. If the day doesn't suit, that is absolutely fine. Just call the same number, and we'll happily reschedule.","start_word":22,"end_word":69,"sentiment":"neutral","sentiment_score":0.1551453322172165},{"text":"Thank you, and have a wonderful afternoon.","start_word":70,"end_word":76,"sentiment":"positive","sentiment_score":0.7950488924980164}],"average":{"sentiment":"neutral","sentiment_score":0.20721560009455275}}}}