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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Amrit Gower?\n\nThis is from Airtel Australia. Yeah. We received our order yesterday about the plan, Internet service. Yeah. May may I just wanna ask if you have spoke with other representative yesterday or this is the first time?\n\nOkay. I see. So do you have your own router? Okay. Because upon for you to establish a connection, you will be needing a router that is compatible with OPTIX Fiber upgrade connection and connected to the NTD box for you to establish Internet.\n\nMhmm. Mhmm. Have they scheduled you a technician already? Okay. But what is the last thing you you spoke about?\n\nWith the other representative, you said, yesterday. Okay. Sorry. This morning. Mhmm.\n\nOkay. Regarding the router, did they mention that it's a free router? Okay. I see. But they did not confirm the technician visit yet, the schedule.\n\nOkay. Mhmm. Okay. I see. We'll just talk to that representative to confirm also, then we'll get back to you.\n\nK. Thank you also. Bye. 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the other representative, you said, yesterday.","start":111.01,"end":114.71001,"sentiment":"neutral","sentiment_score":-0.0591087814952646},{"text":"Okay.","start":121.490005,"end":121.97,"sentiment":"neutral","sentiment_score":-0.08227723091840744},{"text":"Sorry.","start":121.97,"end":122.37,"sentiment":"neutral","sentiment_score":-0.09702818840742113},{"text":"This morning.","start":122.37,"end":123.11,"sentiment":"neutral","sentiment_score":-0.04503228887915611},{"text":"Mhmm.","start":138.465,"end":138.69,"sentiment":"neutral","sentiment_score":-0.010986406356096268}],"sentiment":"neutral","sentiment_score":-0.0578431561589241,"num_words":12,"start":111.01,"end":138.69},{"sentences":[{"text":"Okay.","start":143.09,"end":143.59,"sentiment":"neutral","sentiment_score":0.01613077148795128},{"text":"Regarding the router, did they mention that it's a free 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Yes. From where are you? Sorry. Yep.\n\nYep. Yep. Yeah. This is the first time. This morning, I I did everything.\n\nIt's not yesterday. It's today, this morning. No. Actually, what happened is I called this morning to Airtel. I need a new connection for my home, but I haven't received anything yet.\n\nSo everything is set up. So they set the order, but we I mean, I need a technician to come in. No. They haven't made any. I don't have any yet.\n\nLast thing spoke about with who? Yesterday, I haven't called anyone. I called this morning to Atell. This morning, I only talked with them is that they said to me is they can let me know when the technician is going to my property to give the connection, and then they can send me the router. Yes.\n\nIt's a free router. Not yet. Not yet. Once they can once they can get the information from the technician, they can call me. And then then after that, they said they they can send me the router.\n\nOkay. Cool. Thank you. Bye. You too.","paragraphs":[{"sentences":[{"text":"Hello?","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.03522263467311859},{"text":"Yes.","start":11.04,"end":11.54,"sentiment":"neutral","sentiment_score":0.05087421089410782},{"text":"From where are 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Amrit Gower?\n\nChannel 1: Hello? Yes. From where are you? Sorry.\n\nChannel 0: This is from Airtel Australia.\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: Yeah. We received our order yesterday about the plan,\n\nChannel 1: Yeah.\n\nChannel 0: Internet service. Yeah. May may I just wanna ask if you have spoke with other representative yesterday or this is the first time?\n\nChannel 1: This is the first time. This morning, I I did everything. It's not yesterday. It's today, this morning.\n\nChannel 0: Okay. I see. So do you have your own router?\n\nChannel 1: No.\n\nChannel 0: Okay. Because upon for you to establish a connection, you will be needing a router that is compatible with OPTIX Fiber upgrade connection and connected to the NTD box for you to establish Internet.\n\nChannel 1: Actually, what happened is I called this morning to Airtel.\n\nChannel 0: Mhmm.\n\nChannel 1: I need a new connection for my home,\n\nChannel 0: Mhmm.\n\nChannel 1: but I haven't received anything yet. So everything is set up. So they set the order, but we I mean, I need a technician to come in.\n\nChannel 0: Have they scheduled you a technician already?\n\nChannel 1: No. They haven't made any. I don't have any yet.\n\nChannel 0: Okay. But what is the last thing you you spoke about?\n\nChannel 1: Last thing spoke about with who?\n\nChannel 0: With the other representative, you said, yesterday.\n\nChannel 1: Yesterday, I haven't called anyone. I called this morning to Atell.\n\nChannel 0: Okay. Sorry. This morning.\n\nChannel 1: This morning, I only talked with them is that they said to me is they can let me know when the technician is going to my property to give the connection,\n\nChannel 0: Mhmm.\n\nChannel 1: and then they can send me the router.\n\nChannel 0: Okay. Regarding the router, did they mention that it's a free router?\n\nChannel 1: Yes. It's a free router.\n\nChannel 0: Okay. I see. But they did not confirm the technician visit yet,\n\nChannel 1: Not\n\nChannel 0: the schedule.\n\nChannel 1: yet. Not yet. Once\n\nChannel 0: Okay.\n\nChannel 1: they can once they can get the information from the technician, they can call me. And then then after that, they said they they can send me the router.\n\nChannel 0: Mhmm. Okay. I see. We'll just talk to that representative to confirm also, then we'll get back to you.\n\nChannel 1: Okay. Cool. Thank you.\n\nChannel 0: K. Thank you also. Bye.\n\nChannel 1: Bye.\n\nChannel 0: Have a great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.56,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.11106783151626588},{"text":"Hello.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.1876952052116394},{"text":"Good morning.","start":3.6799998,"end":4.42,"sentiment":"positive","sentiment_score":0.4333762526512146},{"text":"This is Maureen from Airtel tech support.","start":5.12,"end":7.94,"sentiment":"neutral","sentiment_score":0.26483542365687235},{"text":"Am I speaking with Amrit 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She asks if he has a router compatible with OPTIX Fiber upgrade and confirms that a technician will be sent to his property to establish the connection. The technician has not yet arrived, but they will confirm the technician's visit and get back to Amrit."},"intents":{"segments":[{"text":"Regarding the router, did they mention that it's a free router? Yes.","start_word":272,"end_word":283,"intents":[{"intent":"Request router information","confidence_score":0.060811583},{"intent":"Confirm router availability","confidence_score":0.013386814}]},{"text":"But they did not confirm the technician visit yet, Not the schedule. yet.","start_word":291,"end_word":303,"intents":[{"intent":"Confirm technician visit","confidence_score":0.40235546},{"intent":"Confirm technician visit","confidence_score":0.4718787},{"intent":"Confirm technician visit","confidence_score":0.3176361}]}]},"sentiments":{"segments":[{"text":"Yes. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.14938151836395264},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.4225200116634369},{"text":"This is Maureen from Airtel tech support. Am I speaking with Amrit Gower? Hello? Yes. From where are you? Sorry. This is from Airtel Australia. Yep. Yep. Yep. Yeah. We received our order yesterday about the plan, Yeah. Internet service. Yeah. May may I just wanna ask if you have spoke with other representative yesterday or this is the first time? This is the first time. This morning, I I did everything. It's not yesterday. It's today, this morning. Okay. I see. So do you have your own router? No. Okay. Because upon for you to establish a connection, you will be needing a router that is compatible with OPTIX Fiber upgrade connection and connected to the NTD box for you to establish Internet. Actually, what happened is I called this morning to Airtel. Mhmm. I need a new connection for my home, Mhmm. but I haven't received anything yet. So everything is set up. So they set the order, but we I mean, I need a technician to come in. Have they scheduled you a technician already? No.","start_word":4,"end_word":182,"sentiment":"neutral","sentiment_score":-0.0129008237272501},{"text":"They haven't made any. I don't have any yet.","start_word":183,"end_word":191,"sentiment":"negative","sentiment_score":-0.3851454555988312},{"text":"Okay. But what is the last thing you you spoke about? Last thing spoke about with who? With the other representative, you said, yesterday. Yesterday, I haven't called anyone. I called this morning to Atell. Okay. Sorry. This morning. This morning, I only talked with them is that they said to me is they can let me know when the technician is going to my property to give the connection, Mhmm. and then they can send me the router. Okay. Regarding the router, did they mention that it's a free router? Yes. It's a free router. Okay. I see. But they did not confirm the technician visit yet, Not the schedule. yet. Not yet. Once Okay. they can once they can get the information from the technician, they can call me. And then then after that, they said they they can send me the router. Mhmm. Okay. I see. We'll just talk to that representative to confirm also, then we'll get back to you. Okay. Cool.","start_word":192,"end_word":357,"sentiment":"neutral","sentiment_score":-0.01700398325920105},{"text":"Thank you.","start_word":358,"end_word":359,"sentiment":"positive","sentiment_score":0.4183637499809265},{"text":"K.","start_word":360,"end_word":360,"sentiment":"neutral","sentiment_score":0.24413570761680603},{"text":"Thank you also.","start_word":361,"end_word":363,"sentiment":"positive","sentiment_score":0.4119407832622528},{"text":"Bye. Bye.","start_word":364,"end_word":365,"sentiment":"neutral","sentiment_score":0.3008232116699219},{"text":"Have a great day.","start_word":366,"end_word":369,"sentiment":"positive","sentiment_score":0.5804946422576904},{"text":"You too.","start_word":370,"end_word":371,"sentiment":"neutral","sentiment_score":0.20744459331035617}],"average":{"sentiment":"neutral","sentiment_score":-0.003949859789245721}}}}