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How are you? Good. I'm just calling up. I spoke with a lady last week who was getting me to do a speed test.\n\nWe've been having ongoing issues now for a couple of like, for almost a week now with our Internet constantly dropping out or extremely slow. We had a technician named Dom help us try and resolve the issue. And when I'd spoken to the lady of the week, he called me and said, discontinuing the monitor for twenty minutes is probably not gonna help, that you need to put in a a ticket on behalf of myself to get fixed. And we're just constantly having issues. So so I've had to come to the office today because I can't work at home.\n\nAnd without the Internet, we have no reception on all our devices won't work. So I just wanna know what the next steps are because if I can't get it resolved, I'm gonna have to change suppliers. Sure. It's Chantelle Marsden. It comes on and then it goes off again, so it's not consistent.\n\nBecause it's dropping off. Yeah. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. How are you?\n\nChannel 0: Mhmm. Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Good. I'm just calling up. I spoke with a lady last week who was getting me to do a speed test. We've been having ongoing issues now for a couple of like, for almost a week now with our Internet constantly dropping out or extremely slow. We had a technician named Dom help us try and resolve the issue.\n\nAnd when I'd spoken to the lady of the week, he called me and said, discontinuing the monitor for twenty minutes is probably not gonna help, that you need to put in a\n\nChannel 0: Mhmm.\n\nChannel 1: a ticket on behalf of myself to get fixed. And we're just constantly having issues. So so I've had to come to the office today because I can't work at home. And without the Internet, we have no reception on all our devices won't work. 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consistent.","start":91.5,"end":94.88,"sentiment":"neutral","sentiment_score":-0.28009820213684666}],"sentiment":"neutral","sentiment_score":-0.28009820213684666,"channel":1,"num_words":13,"start":91.5,"end":94.88},{"sentences":[{"text":"Okay.","start":97.1,"end":97.5,"sentiment":"neutral","sentiment_score":-0.11306792497634888},{"text":"So it's dropping off?","start":97.5,"end":99.6,"sentiment":"neutral","sentiment_score":-0.12574927508831024}],"sentiment":"neutral","sentiment_score":-0.12321300506591797,"channel":0,"num_words":5,"start":97.1,"end":99.6},{"sentences":[{"text":"Because it's dropping off.","start":99.784996,"end":100.905,"sentiment":"neutral","sentiment_score":-0.17809373885393143},{"text":"Yeah.","start":100.905,"end":101.405,"sentiment":"neutral","sentiment_score":-0.07066389173269272}],"sentiment":"neutral","sentiment_score":-0.15660776942968369,"channel":1,"num_words":5,"start":99.784996,"end":101.405},{"sentences":[{"text":"And how about as of the moment?","start":102.46,"end":104.72,"sentiment":"neutral","sentiment_score":-0.030211548986179487},{"text":"Is it online or offline?","start":106.095,"end":108.515,"sentiment":"neutral","sentiment_score":-0.02724605202674866},{"text":"Hello?","start":114.575005,"end":115.075005,"sentiment":"neutral","sentiment_score":-0.04527553170919418},{"text":"Can you hear me?","start":115.135,"end":116.275,"sentiment":"neutral","sentiment_score":-0.058459493331611156},{"text":"Hello?","start":121.67,"end":122.17,"sentiment":"neutral","sentiment_score":-0.047099314630031586}],"sentiment":"neutral","sentiment_score":-0.037440217927926116,"channel":0,"num_words":18,"start":102.46,"end":122.17},{"sentences":[{"text":"Hello?","start":126.39,"end":126.89,"sentiment":"neutral","sentiment_score":-0.06206754222512245},{"text":"Sorry.","start":127.19,"end":127.51,"sentiment":"neutral","sentiment_score":-0.22675085067749023},{"text":"I'm not hearing anything on your end.","start":127.51,"end":129.53,"sentiment":"neutral","sentiment_score":-0.3126885848385947},{"text":"Can you hear me?","start":129.59,"end":130.65,"sentiment":"neutral","sentiment_score":-0.15850963070988655}],"sentiment":"neutral","sentiment_score":-0.2393597699701786,"channel":0,"num_words":13,"start":126.39,"end":130.65},{"sentences":[{"text":"Hello?","start":140.45488,"end":140.95488,"sentiment":"neutral","sentiment_score":-0.05864812061190605}],"sentiment":"neutral","sentiment_score":-0.05864812061190605,"channel":1,"num_words":1,"start":140.45488,"end":140.95488}]},"summary":{"result":"success","short":"A customer named Chantelle Marsden is experiencing ongoing issues with their internet connection and is unable to work at home. They had a technician named Dom help fix the issue but discontinued the monitor for 20 minutes before contacting the representative. Chantelle is considering switching suppliers and is unable to get the internet to work."},"intents":{"segments":[{"text":"So you still do not have the Internet connection even after the power cycle of the router? It comes on and then it goes off again, so it's not consistent. Okay.","start_word":209,"end_word":239,"intents":[{"intent":"Fix internet connectivity issue","confidence_score":0.033234995}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Hi. How are you? Mhmm. Yes.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.15848122537136078},{"text":"I'm good. Thanks for asking.","start_word":22,"end_word":26,"sentiment":"positive","sentiment_score":0.4767499566078186},{"text":"How are you? Good. I'm just calling up. I spoke with a lady last week who was getting me to do a speed test. We've been having ongoing issues now for a couple of like, for almost a week now with our Internet constantly dropping out or extremely slow. We had a technician named Dom help us try and resolve the issue. And when I'd spoken to the lady of the week, he called me and said, discontinuing the monitor for twenty minutes is probably not gonna help, that you need to put in a Mhmm. a ticket on behalf of myself to get fixed. And we're just constantly having issues. So so I've had to come to the office today because I can't work at home.","start_word":27,"end_word":153,"sentiment":"neutral","sentiment_score":-0.189659520983696},{"text":"And without the Internet, we have no reception on all our devices won't work.","start_word":154,"end_word":167,"sentiment":"negative","sentiment_score":-0.3769952654838562},{"text":"So I just wanna know what the next steps are because if I can't get it resolved, I'm gonna have to change suppliers. Okay. May I know your name, please, for me to check the account? Sure. It's Chantelle Marsden. Okay. So you still do not have the Internet connection even after the power cycle of the router? It comes on and then it goes off again, so it's not consistent. Okay. So it's dropping off? Because it's dropping off. Yeah. And how about as of the moment? Is it online or offline? Hello? Can you hear me? Hello? Hello? Sorry. I'm not hearing anything on your end. Can you hear me? Hello?","start_word":168,"end_word":280,"sentiment":"neutral","sentiment_score":-0.16027428209781647}],"average":{"sentiment":"neutral","sentiment_score":-0.13924037332066577}}}}