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Vicky.","start":27.974937,"end":29.274937,"sentiment":"neutral","sentiment_score":0.01921587437391281}],"sentiment":"neutral","sentiment_score":0.0007607943632385948,"channel":0,"num_words":11,"start":26.614937,"end":29.274937},{"sentences":[{"text":"Okay.","start":29.494873,"end":29.894875,"sentiment":"neutral","sentiment_score":0.05079238116741181},{"text":"Bye.","start":29.894875,"end":30.394875,"sentiment":"neutral","sentiment_score":0.07067514955997467}],"sentiment":"neutral","sentiment_score":0.06073376536369324,"channel":1,"num_words":2,"start":29.494873,"end":30.394875},{"sentences":[{"text":"Okay.","start":30.774937,"end":31.254936,"sentiment":"neutral","sentiment_score":0.05761294439435005},{"text":"Bye.","start":31.254936,"end":31.754936,"sentiment":"neutral","sentiment_score":0.03265919163823128}],"sentiment":"neutral","sentiment_score":0.045136068016290665,"channel":0,"num_words":2,"start":30.774937,"end":31.754936}]},"summary":{"result":"success","short":"The customer is experiencing technical difficulties with their computer and is experiencing problems with their phone call. They have attempted to contact someone named Katie but are unsuccessful. The call ends with the customer promising to try again in five minutes and saying goodbye."},"intents":{"segments":[{"text":"my computer is really not not liking me at the moment, and so it's spontaneously just shut down three times in the last probably twenty minutes. Alright.","start_word":8,"end_word":34,"intents":[{"intent":"Check computer status","confidence_score":0.11786255}]}]},"sentiments":{"segments":[{"text":"Hi. Hi. Just me. Hello. Just My me.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":-0.06987083703279495},{"text":"my computer is really not not liking me at the moment, and so it's spontaneously just shut down three times in the last probably twenty minutes.","start_word":8,"end_word":33,"sentiment":"negative","sentiment_score":-0.6921455264091492},{"text":"Alright. So Have we got any others? well, it would just Is mean is that I Casey need to still there?","start_word":34,"end_word":54,"sentiment":"neutral","sentiment_score":-0.1307128369808197},{"text":"no. Katie's gone now.","start_word":55,"end_word":58,"sentiment":"negative","sentiment_score":-0.3998237550258637},{"text":"Alright. Give give me five minutes. Let me pop over, Vicky. Okay. Bye. Okay. Bye.","start_word":59,"end_word":73,"sentiment":"neutral","sentiment_score":0.02515352703630924}],"average":{"sentiment":"neutral","sentiment_score":-0.2667685713723441}}}}