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Good afternoon. My name is Vaidi Swaminathan, and I have an Airtel account with Airtel India, and it's actually on international roaming at the moment here in Melbourne, Australia. Mhmm. Right.\n\nI see. Mhmm. Mhmm. Oh, I see. Okay.\n\nYep. No worries. Okay. Okay. No worries.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.12830229103565216},{"text":"Good afternoon.","start":4.7999997,"end":5.46,"sentiment":"neutral","sentiment_score":0.2176947295665741},{"text":"My name is Vaidi Swaminathan, and I have an Airtel account with Airtel India, and it's actually on international roaming at the moment here in Melbourne, Australia.","start":5.7599998,"end":17.885,"sentiment":"neutral","sentiment_score":0.08550200100850176},{"text":"Mhmm.","start":26.265,"end":26.765,"sentiment":"neutral","sentiment_score":-0.05525614321231842},{"text":"Right.","start":41.995,"end":42.315,"sentiment":"neutral","sentiment_score":-0.02081248909235001}],"sentiment":"neutral","sentiment_score":0.08738053578417748,"num_words":32,"start":4.56,"end":42.315},{"sentences":[{"text":"I see.","start":42.315,"end":43.054996,"sentiment":"neutral","sentiment_score":-0.02159026823937893},{"text":"Mhmm.","start":53.274998,"end":53.594997,"sentiment":"neutral","sentiment_score":-0.006638643331825733},{"text":"Mhmm.","start":53.594997,"end":54.094997,"sentiment":"neutral","sentiment_score":0.0008388704154640436},{"text":"Oh, I see.","start":55.510002,"end":56.31,"sentiment":"neutral","sentiment_score":0.011002879279355208},{"text":"Okay.","start":56.31,"end":56.71,"sentiment":"neutral","sentiment_score":0.032023943960666656}],"sentiment":"neutral","sentiment_score":0.0020065340504515916,"num_words":8,"start":42.315,"end":56.71},{"sentences":[{"text":"Yep.","start":56.71,"end":57.190002,"sentiment":"neutral","sentiment_score":0.049283646047115326},{"text":"No worries.","start":57.190002,"end":57.93,"sentiment":"neutral","sentiment_score":0.10225118696689606},{"text":"Okay.","start":58.23,"end":58.73,"sentiment":"neutral","sentiment_score":0.13601425290107727},{"text":"Okay.","start":60.07,"end":60.57,"sentiment":"positive","sentiment_score":0.3703741431236267},{"text":"No worries.","start":62.39,"end":62.95,"sentiment":"neutral","sentiment_score":0.2115856185555458}],"sentiment":"neutral","sentiment_score":0.16904937901667186,"num_words":7,"start":56.71,"end":62.95},{"sentences":[{"text":"Thanks.","start":62.95,"end":63.27,"sentiment":"neutral","sentiment_score":0.3287227749824524},{"text":"Bye.","start":63.27,"end":63.77,"sentiment":"neutral","sentiment_score":0.25569024682044983}],"sentiment":"neutral","sentiment_score":0.2922065109014511,"num_words":2,"start":62.95,"end":63.77}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. You have reached your account. How may I help you today?\n\nChannel 1: Hi. Good afternoon. My name is Vaidi Swaminathan, and I have an Airtel account with Airtel India, and it's actually on international roaming at the moment here in Melbourne, Australia.\n\nChannel 0: Oh, I'm so sorry. You have reached a wrong phone number. If you're referring to your Indian phone number that\n\nChannel 1: Mhmm.\n\nChannel 0: you are looking to use here in Australia, you still need to contact Airtel India because you have reached Airtel AU. What we do is a to provide Internet services and a mobile plan services, we are a separate\n\nChannel 1: Right.\n\nChannel 0: company.\n\nChannel 1: I see.\n\nChannel 0: It just so happened we're, the same name, Airtel, but we are not affiliated. We only provide services and support to Australian phone number, which\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: has a plan with us.\n\nChannel 1: Oh, I see. Okay. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: No worries. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: Thank you anyway. Have a good one.\n\nChannel 1: No worries. Thanks. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.2730247974395752},{"text":"Good afternoon.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.4240768104791641},{"text":"You have reached your account.","start":1.12,"end":2.5,"sentiment":"positive","sentiment_score":0.3549690544605255},{"text":"How may I help you today?","start":2.6399999,"end":3.9399998,"sentiment":"positive","sentiment_score":0.38117317855358124}],"sentiment":"positive","sentiment_score":0.37021876871585846,"channel":0,"num_words":14,"start":0.24,"end":3.9399998},{"sentences":[{"text":"Hi.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.12830229103565216},{"text":"Good afternoon.","start":4.7999997,"end":5.46,"sentiment":"neutral","sentiment_score":0.2176947295665741},{"text":"My name is Vaidi Swaminathan, and I have an Airtel account with Airtel India, and it's actually on international roaming at the 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The agent explains that they are a separate company that only provides internet and mobile plan services to Australian phone numbers. The customer thanks the agent and the call ends."},"intents":{"segments":[{"text":"What we do is a to provide Internet services and a mobile plan services, we are a separate Right. company.","start_word":86,"end_word":105,"intents":[{"intent":"Provide internet services","confidence_score":0.044923034}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2730247974395752},{"text":"Good afternoon. You have reached your account. How may I help you today?","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.3743416666984558},{"text":"Hi. Good afternoon. My name is Vaidi Swaminathan, and I have an Airtel account with Airtel India, and it's actually on international roaming at the moment here in Melbourne, Australia. Oh, I'm so sorry. You have reached a wrong phone number. 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