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I won't be I won't be too too long. Well, I just need to confirm inform you that our calls are recorded. And if I could just get you confirmed security first, it's your full name, date of birth, and address. Perfect. Thank you. So it's it's the new financial year. And, generally, what we do is we we have a look at any client's account who, in the new financial year, may have things that can be claimed for last financial year. So now that the new financial year has obviously started, we look back at last financial year to ascertain what's kind of happened. And I noticed with your account that you had made about $3,800 worth of personal contributions into your account across the year. And I noticed that that hadn't been advised for you to do so. My team did send you an email a couple of weeks ago about this, and I was just wanting to touch base and see whether you wanted to discuss or whether you wanted to ultimately claim that money as a personal tax deduction, which will in turn benefit you tax wise in your in your tax return? Okay. Because you you actually and what happens is that money becomes a tax deduction for you in your tax return. So you'll get money back on the tax paid, and and then your super fund pays tax on that side. Yeah. Okay. Well, you'll need to let me know if you do want to claim it because I need to lodge what's called a notice of intent with the Superfund. And what the Superfund do is they then tax those funds, and then you're able to claim that the the tax back personally. So I'll send you an email with some information, and then you can just reply to that email. Let me know what you would like to do and if you do intend on on making an operation to your tax return. Okay? Okay. Alright. Well, I'll I'll send that email to you now. Okay? No press no stress. Thanks, Max. 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Max Larissa from Oaktree Financial. How are you going? Good. Thank you. I was just giving you a call to follow on from our conversation yesterday.\n\nDo you have time? Perfect. I won't be I won't be too too long. Well, I just need to confirm inform you that our calls are recorded. And if I could just get you confirmed security first, it's your full name, date of birth, and address.\n\nPerfect. Thank you. So it's it's the new financial year. And, generally, what we do is we we have a look at any client's account who, in the new financial year, may have things that can be claimed for last financial year. So now that the new financial year has obviously started, we look back at last financial year to ascertain what's kind of happened.\n\nAnd I noticed with your account that you had made about $3,800 worth of personal contributions into your account across the year. And I noticed that that hadn't been advised for you to do so. My team did send you an email a couple of weeks ago about this, and I was just wanting to touch base and see whether you wanted to discuss or whether you wanted to ultimately claim that money as a personal tax deduction, which will in turn benefit you tax wise in your in your tax return? Okay. Because you you actually and what happens is that money becomes a tax deduction for you in your tax return.\n\nSo you'll get money back on the tax paid, and and then your super fund pays tax on that side. Yeah. Okay. Well, you'll need to let me know if you do want to claim it because I need to lodge what's called a notice of intent with the Superfund. And what the Superfund do is they then tax those funds, and then you're able to claim that the the tax back personally.\n\nSo I'll send you an email with some information, and then you can just reply to that email. Let me know what you would like to do and if you do intend on on making an operation to your tax return. Okay? Okay. Alright.\n\nWell, I'll I'll send that email to you now. Okay? No press no stress. Thanks, Max. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Max Larissa from Oaktree Financial.","start":1.92,"end":4.88,"sentiment":"neutral","sentiment_score":0.26261451095342636},{"text":"How are you going?","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.29214511066675186},{"text":"Good.","start":8.96,"end":9.44,"sentiment":"positive","sentiment_score":0.5268477201461792},{"text":"Thank you.","start":9.44,"end":10.0,"sentiment":"positive","sentiment_score":0.66279137134552},{"text":"I was just giving you a call to follow on from our conversation yesterday.","start":10.0,"end":12.799999,"sentiment":"neutral","sentiment_score":0.12030091429395336}],"sentiment":"neutral","sentiment_score":0.2326263248644493,"num_words":27,"start":1.92,"end":12.799999},{"sentences":[{"text":"Do you have 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I did. Good. How are you? Jeremiah in the.\n\nThe in terms of. Full name is Marcin Bayo. Date of birth, 04/22/1975. Address is Number 6 Ruth Crescent, Queens, Queensland 4301. I don't think that I I already lost my tax return, so I don't think whether that will be that will be necessary now.\n\nOkay. Then you can send me information about that, then maybe I can go back and amend it. Yeah. Okay. Okay.\n\nThat sound good. Yes. Okay. Thank you. Thank you so much.\n\nOkay. Okay. Bye bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.29737967252731323},{"text":"I did.","start":5.52,"end":6.1,"sentiment":"positive","sentiment_score":0.4309890568256378},{"text":"Good.","start":6.48,"end":6.7999997,"sentiment":"positive","sentiment_score":0.6269446015357971},{"text":"How are you?","start":6.7999997,"end":7.44,"sentiment":"positive","sentiment_score":0.44289063413937885},{"text":"Jeremiah in the.","start":7.44,"end":8.58,"sentiment":"neutral","sentiment_score":0.1605988840262095}],"sentiment":"positive","sentiment_score":0.3596770942211151,"num_words":10,"start":5.3599997,"end":8.58},{"sentences":[{"text":"The in terms of.","start":10.16,"end":12.015,"sentiment":"neutral","sentiment_score":0.11349697038531303},{"text":"Full name is Marcin Bayo.","start":30.259998,"end":31.96,"sentiment":"neutral","sentiment_score":0.04877915754914284},{"text":"Date of birth, 04/22/1975.","start":32.739998,"end":35.3,"sentiment":"neutral","sentiment_score":0.02206702809780836},{"text":"Address is Number 6 Ruth Crescent, Queens, Queensland 4301.","start":35.3,"end":41.079998,"sentiment":"neutral","sentiment_score":0.03528675064444542},{"text":"I don't think that I I already lost my tax return, so I don't think whether that will be that will be necessary now.","start":109.77,"end":118.19,"sentiment":"negative","sentiment_score":-0.46843452627460164}],"sentiment":"neutral","sentiment_score":-0.22040643680678762,"num_words":46,"start":10.16,"end":118.19},{"sentences":[{"text":"Okay.","start":137.45999,"end":137.78,"sentiment":"neutral","sentiment_score":0.19585716724395752},{"text":"Then you can send me information about that, then maybe I can go back and amend it.","start":137.78,"end":143.31999,"sentiment":"neutral","sentiment_score":0.14324427352232091},{"text":"Yeah.","start":167.31,"end":167.81,"sentiment":"neutral","sentiment_score":0.08669191598892212},{"text":"Okay.","start":170.75,"end":171.25,"sentiment":"neutral","sentiment_score":0.1755976676940918},{"text":"Okay.","start":175.39,"end":175.87,"sentiment":"neutral","sentiment_score":0.3291139006614685}],"sentiment":"neutral","sentiment_score":0.15344825245085217,"num_words":21,"start":137.45999,"end":175.87},{"sentences":[{"text":"That sound good.","start":175.87,"end":176.93,"sentiment":"positive","sentiment_score":0.583360473314921},{"text":"Yes.","start":178.85501,"end":179.35501,"sentiment":"neutral","sentiment_score":0.23919400572776792},{"text":"Okay.","start":180.93501,"end":181.41501,"sentiment":"neutral","sentiment_score":0.2166062891483307},{"text":"Thank you.","start":181.41501,"end":182.235,"sentiment":"positive","sentiment_score":0.5774433314800262},{"text":"Thank you so much.","start":183.41501,"end":184.615,"sentiment":"positive","sentiment_score":0.3399133011698723}],"sentiment":"positive","sentiment_score":0.42912923476912757,"num_words":11,"start":175.87,"end":184.615},{"sentences":[{"text":"Okay.","start":184.615,"end":185.115,"sentiment":"neutral","sentiment_score":0.3060378432273865},{"text":"Okay.","start":185.975,"end":186.475,"sentiment":"positive","sentiment_score":0.34333691000938416},{"text":"Bye bye bye.","start":186.535,"end":187.51501,"sentiment":"neutral","sentiment_score":0.06977916260560353}],"sentiment":"neutral","sentiment_score":0.17174244821071624,"num_words":5,"start":184.615,"end":187.51501}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Max Larissa from Oaktree Financial. How are you going?\n\nChannel 1: Yeah. I did. Good. How are you? Jeremiah in the.\n\nChannel 0: Good. Thank you. I\n\nChannel 1: The\n\nChannel 0: was just giving you a call\n\nChannel 1: in terms\n\nChannel 0: to follow on\n\nChannel 1: of.\n\nChannel 0: from our conversation yesterday. Do you have time? Perfect. I won't be I won't be too too long. Well, I just need to confirm inform you that our calls are recorded.\n\nAnd if I could just get you confirmed security first, it's your full name, date of birth, and address.\n\nChannel 1: Full name is Marcin Bayo. Date of birth, 04/22/1975. Address is Number 6 Ruth Crescent, Queens, Queensland 4301.\n\nChannel 0: Perfect. Thank you. So it's it's the new financial year. And, generally, what we do is we we have a look at any client's account who, in the new financial year, may have things that can be claimed for last financial year. So now that the new financial year has obviously started, we look back at last financial year to ascertain what's kind of happened.\n\nAnd I noticed with your account that you had made about $3,800 worth of personal contributions into your account across the year. And I noticed that that hadn't been advised for you to do so. My team did send you an email a couple of weeks ago about this, and I was just wanting to touch base and see whether you wanted to discuss or whether you wanted to ultimately claim that money as a personal tax deduction, which will in turn benefit you tax wise in your in your tax return?\n\nChannel 1: I don't think that I I already lost my tax return, so I don't think whether that will be that will be necessary now.\n\nChannel 0: Okay. Because you you actually and what happens is that money becomes a tax deduction for you in your tax return. So you'll get money back on the tax paid, and and then your super fund pays tax on that side.\n\nChannel 1: Okay. Then you can send me information about that, then maybe I can go back and amend it.\n\nChannel 0: Yeah. Okay. Well, you'll need to let me know if you do want to claim it because I need to lodge what's called a notice of intent with the Superfund. And what the Superfund do is they then tax those funds, and then you're able to claim that the the tax back personally. So I'll send you an email with some information, and then you\n\nChannel 1: Yeah.\n\nChannel 0: can just reply to that email. Let me know what you would\n\nChannel 1: Okay.\n\nChannel 0: like to do and if you do intend on on making an operation to your tax return. Okay?\n\nChannel 1: Okay. That sound good.\n\nChannel 0: Okay. Alright. Well,\n\nChannel 1: Yes.\n\nChannel 0: I'll I'll send that email to you now. Okay?\n\nChannel 1: Okay. Thank you.\n\nChannel 0: No press\n\nChannel 1: Thank you so much.\n\nChannel 0: no stress.\n\nChannel 1: Okay.\n\nChannel 0: Thanks, Max.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Max Larissa from Oaktree Financial.","start":1.92,"end":4.88,"sentiment":"neutral","sentiment_score":0.26261451095342636},{"text":"How are you going?","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.29214511066675186}],"sentiment":"neutral","sentiment_score":0.27442675083875656,"channel":0,"num_words":10,"start":1.92,"end":5.7799997},{"sentences":[{"text":"Yeah.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.29737967252731323},{"text":"I did.","start":5.52,"end":6.1,"sentiment":"positive","sentiment_score":0.4309890568256378},{"text":"Good.","start":6.48,"end":6.7999997,"sentiment":"positive","sentiment_score":0.6269446015357971},{"text":"How are you?","start":6.7999997,"end":7.44,"sentiment":"positive","sentiment_score":0.44289063413937885},{"text":"Jeremiah in the.","start":7.44,"end":8.58,"sentiment":"neutral","sentiment_score":0.1605988840262095}],"sentiment":"positive","sentiment_score":0.3596770942211151,"channel":1,"num_words":10,"start":5.3599997,"end":8.58},{"sentences":[{"text":"Good.","start":8.96,"end":9.44,"sentiment":"positive","sentiment_score":0.5268477201461792},{"text":"Thank 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time?","start":12.799999,"end":13.7,"sentiment":"neutral","sentiment_score":0.04931928729638457},{"text":"Perfect.","start":15.825,"end":16.065,"sentiment":"positive","sentiment_score":0.49156635999679565},{"text":"I won't be I won't be too too long.","start":16.065,"end":19.845,"sentiment":"neutral","sentiment_score":0.06943407799634668},{"text":"Well, I just need to confirm inform you that our calls are recorded.","start":20.385,"end":24.244999,"sentiment":"neutral","sentiment_score":0.05599166137667803}],"sentiment":"neutral","sentiment_score":0.08245739677259999,"channel":0,"num_words":31,"start":11.5199995,"end":24.244999},{"sentences":[{"text":"And if I could just get you confirmed security first, it's your full name, date of birth, and address.","start":24.385,"end":29.445,"sentiment":"neutral","sentiment_score":0.0698034320222704}],"sentiment":"neutral","sentiment_score":0.0698034320222704,"channel":0,"num_words":19,"start":24.385,"end":29.445},{"sentences":[{"text":"Full name is Marcin Bayo.","start":30.259998,"end":31.96,"sentiment":"neutral","sentiment_score":0.04877915754914284},{"text":"Date of birth, 04/22/1975.","start":32.739998,"end":35.3,"sentiment":"neutral","sentiment_score":0.02206702809780836},{"text":"Address is Number 6 Ruth Crescent, Queens, Queensland 4301.","start":35.3,"end":41.079998,"sentiment":"neutral","sentiment_score":0.03528675064444542}],"sentiment":"neutral","sentiment_score":0.036096925329830915,"channel":1,"num_words":18,"start":30.259998,"end":41.079998},{"sentences":[{"text":"Perfect.","start":42.12,"end":42.6,"sentiment":"positive","sentiment_score":0.5012832283973694},{"text":"Thank you.","start":42.6,"end":43.42,"sentiment":"positive","sentiment_score":0.6011396646499634},{"text":"So it's it's the new financial year.","start":44.44,"end":49.145,"sentiment":"neutral","sentiment_score":0.16025616547891072},{"text":"And, generally, what we do is we we have a look at any client's account who, in the new financial year, may have things that can be claimed for last financial year.","start":49.145,"end":62.71,"sentiment":"neutral","sentiment_score":0.004179969080723822},{"text":"So now that the new financial year has obviously started, we look back at last financial year to ascertain what's kind of happened.","start":62.71,"end":69.29,"sentiment":"neutral","sentiment_score":-0.06269423793191495}],"sentiment":"neutral","sentiment_score":0.023340726987673685,"channel":0,"num_words":65,"start":42.12,"end":69.29},{"sentences":[{"text":"And I noticed with your account that you had made about $3,800 worth of personal contributions into your account across the year.","start":69.509995,"end":79.274994,"sentiment":"neutral","sentiment_score":-0.16352252983911472},{"text":"And I noticed that that hadn't been advised for you to do so.","start":80.375,"end":85.115,"sentiment":"negative","sentiment_score":-0.3334275128749701},{"text":"My team did send you an email a couple of weeks ago about this, and I was just wanting to touch base and see whether you wanted to discuss or whether you wanted to ultimately claim that money as a personal tax deduction, which will in turn benefit you tax wise in your in your tax return?","start":85.939995,"end":106.795,"sentiment":"neutral","sentiment_score":0.32472998374386836}],"sentiment":"neutral","sentiment_score":0.11497343206049307,"channel":0,"num_words":92,"start":69.509995,"end":106.795},{"sentences":[{"text":"I don't think that I I already lost my tax return, so I don't think whether that will be that will be necessary now.","start":109.77,"end":118.19,"sentiment":"negative","sentiment_score":-0.46843452627460164}],"sentiment":"negative","sentiment_score":-0.46843452627460164,"channel":1,"num_words":24,"start":109.77,"end":118.19},{"sentences":[{"text":"Okay.","start":119.75,"end":120.229996,"sentiment":"neutral","sentiment_score":0.13394805788993835},{"text":"Because you you actually and what happens is that money becomes a tax deduction for you in your tax return.","start":120.229996,"end":129.905,"sentiment":"positive","sentiment_score":0.3408964477479458},{"text":"So you'll get money back on the tax paid, and and then your super fund pays tax on that side.","start":129.905,"end":136.325,"sentiment":"positive","sentiment_score":0.3380027025938034}],"sentiment":"positive","sentiment_score":0.3344373430420713,"channel":0,"num_words":41,"start":119.75,"end":136.325},{"sentences":[{"text":"Okay.","start":137.45999,"end":137.78,"sentiment":"neutral","sentiment_score":0.19585716724395752},{"text":"Then you can send me information about that, then maybe I can go back and amend it.","start":137.78,"end":143.31999,"sentiment":"neutral","sentiment_score":0.14324427352232091}],"sentiment":"neutral","sentiment_score":0.14616721206241184,"channel":1,"num_words":18,"start":137.45999,"end":143.31999},{"sentences":[{"text":"Yeah.","start":144.72,"end":145.04001,"sentiment":"neutral","sentiment_score":0.13676759600639343},{"text":"Okay.","start":145.04001,"end":145.52,"sentiment":"neutral","sentiment_score":0.13909490406513214},{"text":"Well, you'll need to let me know if you do want to claim it because I need to lodge what's called a notice of intent with the Superfund.","start":145.52,"end":155.61499,"sentiment":"neutral","sentiment_score":0.07385276949831418},{"text":"And what the Superfund do is they then tax those funds, and then you're able to claim that the the tax back personally.","start":156.315,"end":163.935,"sentiment":"neutral","sentiment_score":0.25375014737896295},{"text":"So I'll send you an email with some information, and then you","start":164.39499,"end":167.31999,"sentiment":"neutral","sentiment_score":0.08007755208139618}],"sentiment":"neutral","sentiment_score":0.14062960093411114,"channel":0,"num_words":65,"start":144.72,"end":167.31999},{"sentences":[{"text":"Yeah.","start":167.31,"end":167.81,"sentiment":"neutral","sentiment_score":0.08669191598892212}],"sentiment":"neutral","sentiment_score":0.08669191598892212,"channel":1,"num_words":1,"start":167.31,"end":167.81},{"sentences":[{"text":"can just reply to that email.","start":167.31999,"end":169.15999,"sentiment":"neutral","sentiment_score":0.10119087994098663},{"text":"Let me know what you would","start":169.15999,"end":170.92,"sentiment":"neutral","sentiment_score":0.14612990245223045}],"sentiment":"neutral","sentiment_score":0.12366039119660854,"channel":0,"num_words":12,"start":167.31999,"end":170.92},{"sentences":[{"text":"Okay.","start":170.75,"end":171.25,"sentiment":"neutral","sentiment_score":0.1755976676940918}],"sentiment":"neutral","sentiment_score":0.1755976676940918,"channel":1,"num_words":1,"start":170.75,"end":171.25},{"sentences":[{"text":"like to do and if you do intend on on making an operation to your tax return.","start":170.92,"end":175.07999,"sentiment":"neutral","sentiment_score":0.14723078994189992},{"text":"Okay?","start":175.07999,"end":175.57999,"sentiment":"neutral","sentiment_score":0.14546281099319458}],"sentiment":"neutral","sentiment_score":0.14713256888919407,"channel":0,"num_words":18,"start":170.92,"end":175.57999},{"sentences":[{"text":"Okay.","start":175.39,"end":175.87,"sentiment":"neutral","sentiment_score":0.3291139006614685},{"text":"That sound 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now.","start":178.92,"end":180.51999,"sentiment":"neutral","sentiment_score":0.19158437754958868},{"text":"Okay?","start":180.51999,"end":181.01999,"sentiment":"neutral","sentiment_score":0.07896274328231812}],"sentiment":"neutral","sentiment_score":0.17907086263100305,"channel":0,"num_words":9,"start":178.92,"end":181.01999},{"sentences":[{"text":"Okay.","start":180.93501,"end":181.41501,"sentiment":"neutral","sentiment_score":0.2166062891483307},{"text":"Thank you.","start":181.41501,"end":182.235,"sentiment":"positive","sentiment_score":0.5774433314800262}],"sentiment":"positive","sentiment_score":0.45716431736946106,"channel":1,"num_words":3,"start":180.93501,"end":182.235},{"sentences":[{"text":"No press","start":183.16501,"end":183.725,"sentiment":"neutral","sentiment_score":-0.11332225799560545}],"sentiment":"neutral","sentiment_score":-0.11332225799560545,"channel":0,"num_words":2,"start":183.16501,"end":183.725},{"sentences":[{"text":"Thank you so much.","start":183.41501,"end":184.615,"sentiment":"positive","sentiment_score":0.3399133011698723}],"sentiment":"positive","sentiment_score":0.3399133011698723,"channel":1,"num_words":4,"start":183.41501,"end":184.615},{"sentences":[{"text":"no stress.","start":184.205,"end":184.76501,"sentiment":"neutral","sentiment_score":0.13720138370990753}],"sentiment":"neutral","sentiment_score":0.13720138370990753,"channel":0,"num_words":2,"start":184.205,"end":184.76501},{"sentences":[{"text":"Okay.","start":184.615,"end":185.115,"sentiment":"neutral","sentiment_score":0.3060378432273865}],"sentiment":"neutral","sentiment_score":0.3060378432273865,"channel":1,"num_words":1,"start":184.615,"end":185.115},{"sentences":[{"text":"Thanks, Max.","start":184.76501,"end":185.66501,"sentiment":"positive","sentiment_score":0.5814193487167358}],"sentiment":"positive","sentiment_score":0.5814193487167358,"channel":0,"num_words":2,"start":184.76501,"end":185.66501},{"sentences":[{"text":"Okay.","start":185.975,"end":186.475,"sentiment":"positive","sentiment_score":0.34333691000938416}],"sentiment":"positive","sentiment_score":0.34333691000938416,"channel":1,"num_words":1,"start":185.975,"end":186.475},{"sentences":[{"text":"Bye.","start":186.04501,"end":186.54501,"sentiment":"neutral","sentiment_score":0.27868837118148804}],"sentiment":"neutral","sentiment_score":0.27868837118148804,"channel":0,"num_words":1,"start":186.04501,"end":186.54501},{"sentences":[{"text":"Bye bye bye.","start":186.535,"end":187.51501,"sentiment":"neutral","sentiment_score":0.06977916260560353}],"sentiment":"neutral","sentiment_score":0.06977916260560353,"channel":1,"num_words":3,"start":186.535,"end":187.51501}]},"summary":{"result":"success","short":"An agent from Oaktree Financial calls a customer named Marcin Bayo to follow up on their conversation from the previous day. The agent confirms the customer's personal information and explains that they will look at their account and see if they want to claim personal tax deduction. The customer is advised to send an email with information to change their tax return."},"intents":{"segments":[{"text":"Well, I just need to confirm inform you that our calls are recorded. And if I could just get you confirmed security first, it's your full name, date of birth, and address. Full name is Marcin Bayo. Date of birth, 04/22/1975. Address is Number 6 Ruth Crescent, Queens, Queensland 4301. Perfect.","start_word":55,"end_word":105,"intents":[{"intent":"Confirm security","confidence_score":0.27286357}]},{"text":"And I noticed with your account that you had made about $3,800 worth of personal contributions into your account across the year. And I noticed that that hadn't been advised for you to do so.","start_word":170,"end_word":204,"intents":[{"intent":"Evaluate financial contributions","confidence_score":0.003092134}]},{"text":"My team did send you an email a couple of weeks ago about this, and I was just wanting to touch base and see whether you wanted to discuss or whether you wanted to ultimately claim that money as a personal tax deduction, which will in turn benefit you tax wise in your in your tax return?","start_word":206,"end_word":262,"intents":[{"intent":"Discuss claim","confidence_score":0.026684646}]},{"text":"Then you can send me information about that, then maybe I can go back and amend it. Yeah.","start_word":328,"end_word":345,"intents":[{"intent":"Request information","confidence_score":0.06536957}]},{"text":"can just reply to that email. Let me know what you would Okay. like to do and if you do intend on on making an operation to your tax return. Okay? Okay. That sound good. Okay.","start_word":411,"end_word":446,"intents":[{"intent":"Confirm intent","confidence_score":0.015710544}]},{"text":"I'll I'll send that email to you now.","start_word":450,"end_word":457,"intents":[{"intent":"Send email","confidence_score":0.072876446}]}]},"sentiments":{"segments":[{"text":"Hi, Max Larissa from Oaktree Financial. How are you going? Yeah.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.2676897644996643},{"text":"I did. Good. How are you?","start_word":11,"end_word":16,"sentiment":"positive","sentiment_score":0.47820886969566345},{"text":"Jeremiah in the.","start_word":17,"end_word":19,"sentiment":"neutral","sentiment_score":0.16305086016654968},{"text":"Good. Thank you.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.5955976247787476},{"text":"I was The just giving you a call in terms to follow on from of. our conversation yesterday. Do you have time?","start_word":23,"end_word":44,"sentiment":"neutral","sentiment_score":0.10554053634405136},{"text":"Perfect.","start_word":45,"end_word":45,"sentiment":"positive","sentiment_score":0.49156635999679565},{"text":"I won't be I won't be too too long. Well, I just need to confirm inform you that our calls are recorded. And if I could just get you confirmed security first, it's your full name, date of birth, and address. Full name is Marcin Bayo. Date of birth, 04/22/1975. Address is Number 6 Ruth Crescent, Queens, Queensland 4301. Perfect.","start_word":46,"end_word":105,"sentiment":"neutral","sentiment_score":0.06724316626787186},{"text":"Thank you.","start_word":106,"end_word":107,"sentiment":"positive","sentiment_score":0.5948503017425537},{"text":"So it's it's the new financial year. And, generally, what we do is we we have a look at any client's account who, in the new financial year, may have things that can be claimed for last financial year. So now that the new financial year has obviously started, we look back at last financial year to ascertain what's kind of happened. And I noticed with your account that you had made about $3,800 worth of personal contributions into your account across the year.","start_word":108,"end_word":191,"sentiment":"neutral","sentiment_score":-0.037228867411613464},{"text":"And I noticed that that hadn't been advised for you to do so.","start_word":192,"end_word":204,"sentiment":"negative","sentiment_score":-0.3384256064891815},{"text":"My team did send you an email a couple of weeks ago about this, and I was just wanting to touch base and see whether you wanted to discuss or whether you wanted to ultimately claim that money as a personal tax deduction, which will in turn benefit you tax wise in your in your tax return?","start_word":205,"end_word":261,"sentiment":"neutral","sentiment_score":0.3273060917854309},{"text":"I don't think that I I already lost my tax return, so I don't think whether that will be that will be necessary now.","start_word":262,"end_word":285,"sentiment":"negative","sentiment_score":-0.4573495090007782},{"text":"Okay.","start_word":286,"end_word":286,"sentiment":"neutral","sentiment_score":0.13394805788993835},{"text":"Because you you actually and what happens is that money becomes a tax deduction for you in your tax return. So you'll get money back on the tax paid, and and then your super fund pays tax on that side.","start_word":287,"end_word":326,"sentiment":"positive","sentiment_score":0.34196215867996216},{"text":"Okay. Then you can send me information about that, then maybe I can go back and amend it. Yeah. Okay. Well, you'll need to let me know if you do want to claim it because I need to lodge what's called a notice of intent with the Superfund. And what the Superfund do is they then tax those funds, and then you're able to claim that the the tax back personally. So I'll send you an email with some information, and then you Yeah. can just reply to that email. Let me know what you would Okay. like to do and if you do intend on on making an operation to your tax return. Okay? Okay.","start_word":327,"end_word":442,"sentiment":"neutral","sentiment_score":0.14573170244693756},{"text":"That sound good.","start_word":443,"end_word":445,"sentiment":"positive","sentiment_score":0.5711967945098877},{"text":"Okay. Alright. Well, Yes. I'll I'll send that email to you now. Okay? Okay.","start_word":446,"end_word":459,"sentiment":"neutral","sentiment_score":0.1882715289081846},{"text":"Thank you.","start_word":460,"end_word":461,"sentiment":"positive","sentiment_score":0.5514371991157532},{"text":"No press Thank you so much. no stress. Okay.","start_word":462,"end_word":470,"sentiment":"neutral","sentiment_score":0.21971678733825684},{"text":"Thanks, Max. Okay.","start_word":471,"end_word":473,"sentiment":"positive","sentiment_score":0.5020585656166077},{"text":"Bye. Bye bye bye.","start_word":474,"end_word":477,"sentiment":"neutral","sentiment_score":0.212806299328804}],"average":{"sentiment":"neutral","sentiment_score":0.12081301743817176}}}}