{"metadata":{"transaction_key":"deprecated","request_id":"019f460e-bdaa-79b1-ae0e-82511aa22066","sha256":"96b8987b1b843c54b5ea9fb3798cc30cd41bb1997ea5cb81c387d43418f40754","created":"2026-07-09T08:46:46.905Z","duration":4649.184,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2136,"output_tokens":86},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2368,"output_tokens":2373},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2368,"output_tokens":240}},"results":{"channels":[{"alternatives":[{"transcript":"Oh. Number ID Willing provide. Usually, provide driver's license number. What's the number ID? Oh, number. Number ID number, Medicare number ID number? O, wait. 2468. Phone landline? Uh-oh. Phone actually, you is a customer Actually, handset package handset incoming outgoing international local Oh, as in handset handset telephone. Oh, okay. To Internet. Yes. NBN NBN NBN NBN experience. No. NBN NBN network port number. Since NBN switch provider. System NBN activate port number, p o r t port number. If you want to do the right thing, if you are the under the contract, you have to let them know because some ISPs like us, our cancellation policy is providing thirty days notice because if you wanted to do the right thing, personally, I would suggest call your ISP, reach out, let them know that you would like to cancel your services. Uh-uh. Sure. Port number customer coming receive I need my port number. Received. Melissa, please don't provide the the customer asking for his port number. Please don't provide unless he settled the outstanding balance on his account. He wanted to to switch to other ISP. So so gets gets the I see. ISP. Guarantee. Uh-uh. Voice voice mail. No? Uh-huh. Expired OTP details Hey. T h. Oh, okay. Splinks. North Carolina. Oh, okay. Mm-mm. Mm-mm. Okay. Slide filter Oh, but less confusion. Please. So far request request ongoing. Wow. Keep going. Keep going. Salt. Activated. Okay. After hours support. After hour support. Oh, actually, so after hour, if you need any assistance, feel free to contact our support team, number 2466 during office hours, so Monday to Friday. For after hours support, please text assistance to 3744. Text activated text sign up receive sign up using the link receive Just to confirm. Receive workout my last name test trial. Last name email. Hello? Okay. Last name? Review my image. That was my amount. Oh. Handset Teams. So picture price name price phone number website. Wait Hello? You can you can also select a home phone option wireless or desktop. Keep the same number or get a new number. So the same number new number plan That's separate from the Internet plan. This is the Internet service customer super complicated regular number special number 13 digit numbers Australia my business business plan available customer meeting existing number affiliate handset or number. Uh-oh. Handset. Uh-oh. Uh-oh. But I am but I am including it. So far about handset. Customer handset plan. My handset Okay. Headset. Okay. It to my handset. Usually, regular 02:50 invoice handset. Handset. Yeah. Yealink Yealink wireless handset. 02:50 customer. Separate 7995. Handset Heelink wireless 250. Plan wireless is PayG VoIP $9.09 plus tax. VoIP plan. Internet plan Hang on one last name on it. P o t h o. Uh-oh. Uh-oh. Uh-oh. Like, for example, invoice delivery charge. So invoice my details, my instruction. So payment after lunch ongoing wireless or desktop for home use for home use or office This customer is inquiring about a handset. She like he likes wireless, and he said he's going to use for home use only or for office. Wireless or desktop? Photos. Wireless are good for restaurants. Desktop may vary Ask and find out what they're using it for. What's the budget need to spend? Oh, see? This is very amazing person. Handset. My details She's doing well, she's doing a great job. Give me the creditor. The credit is the credit is mine. Time management from priority to multitask. Attention to the But believe now, my finishing decision now. Activate notification provisioning team. This notification, this customer turned out to other ISP. NBN. Case to peace basis NBN record NBN or NDI activated activate San. No. Therapy. Therapy. Monday. Monday. Mhmm. Okay. Depading on and off. Sign up. 1961. July 9. August, September. Eighteen number, sir. 1960 indeed. Oh, '19 '61. 1919 '54 c maxi seventy two thousand twenty six minus 1960 65. Sixty five September, October, November, December. August, September, October, November. August, September, October. Twenty four months. Activated after lunch, but but Oh June 15. After nine days, notice. Twenty four to forty eight hours. They disconnect One month. That is three months. The manual By the book. By the book. Mm-mm. Address account name. Sign up. June 25. Ah, okay. '23. Payment. Uh-oh. Uh-oh. Please submit. Concern. You hear my concern? No. In one month. That's termination request service modem system Hello? Oh. Oh. Oh. Oh. Elementary school. Oh, okay. Like the service being okay. You wanna connect the service and Uh-oh. Oh, thank you, daddy. 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Number ID Willing provide. Usually, provide driver's license number. What's the number ID? Oh, number.\n\nNumber ID number, Medicare number ID number? O, wait. 2468. Phone landline? Uh-oh.\n\nPhone actually, you is a customer Actually, handset package handset incoming outgoing international local Oh, as in handset handset telephone. Oh, okay. To Internet. Yes. NBN NBN NBN NBN experience.\n\nNo. NBN NBN network port number. Since NBN switch provider. System NBN activate port number, p o r t port number. If you want to do the right thing, if you are the under the contract, you have to let them know because some ISPs like us, our cancellation policy is providing thirty days notice because if you wanted to do the right thing, personally, I would suggest call your ISP, reach out, let them know that you would like to cancel your services.\n\nUh-uh. Sure. Port number customer coming receive I need my port number. Received. Melissa, please don't provide the the customer asking for his port number.\n\nPlease don't provide unless he settled the outstanding balance on his account. He wanted to to switch to other ISP. So so gets gets the I see. ISP. Guarantee.\n\nUh-uh. Voice voice mail. No? Uh-huh. Expired OTP details Hey.\n\nT h. Oh, okay. Splinks. North Carolina. Oh, okay.\n\nMm-mm. Mm-mm. Okay. Slide filter Oh, but less confusion. Please.\n\nSo far request request ongoing. Wow. Keep going. Keep going. Salt.\n\nActivated. Okay. After hours support. After hour support. Oh, actually, so after hour, if you need any assistance, feel free to contact our support team, number 2466 during office hours, so Monday to Friday.\n\nFor after hours support, please text assistance to 3744. Text activated text sign up receive sign up using the link receive Just to confirm. Receive workout my last name test trial. Last name email. Hello?\n\nOkay. Last name? Review my image. That was my amount. Oh.\n\nHandset Teams. So picture price name price phone number website. Wait Hello? You can you can also select a home phone option wireless or desktop. Keep the same number or get a new number.\n\nSo the same number new number plan That's separate from the Internet plan. This is the Internet service customer super complicated regular number special number 13 digit numbers Australia my business business plan available customer meeting existing number affiliate handset or number. Uh-oh. Handset. Uh-oh.\n\nUh-oh. But I am but I am including it. So far about handset. Customer handset plan. My handset Okay.\n\nHeadset. Okay. It to my handset. Usually, regular 02:50 invoice handset. Handset.\n\nYeah. Yealink Yealink wireless handset. 02:50 customer. Separate 7995. Handset Heelink wireless 250.\n\nPlan wireless is PayG VoIP $9.09 plus tax. VoIP plan. Internet plan Hang on one last name on it. P o t h o. Uh-oh.\n\nUh-oh. Uh-oh. Like, for example, invoice delivery charge. So invoice my details, my instruction. So payment after lunch ongoing wireless or desktop for home use for home use or office This customer is inquiring about a handset.\n\nShe like he likes wireless, and he said he's going to use for home use only or for office. Wireless or desktop? Photos. Wireless are good for restaurants. Desktop may vary Ask and find out what they're using it for.\n\nWhat's the budget need to spend? Oh, see? This is very amazing person. Handset. My details She's doing well, she's doing a great job.\n\nGive me the creditor. The credit is the credit is mine. Time management from priority to multitask. Attention to the But believe now, my finishing decision now. Activate notification provisioning team.\n\nThis notification, this customer turned out to other ISP. NBN. Case to peace basis NBN record NBN or NDI activated activate San. No. Therapy.\n\nTherapy. Monday. Monday. Mhmm. Okay.\n\nDepading on and off. Sign up. 1961. July 9. August, September.\n\nEighteen number, sir. 1960 indeed. Oh, '19 '61. 1919 '54 c maxi seventy two thousand twenty six minus 1960 65. Sixty five September, October, November, December.\n\nAugust, September, October, November. August, September, October. Twenty four months. Activated after lunch, but but Oh June 15. After nine days, notice.\n\nTwenty four to forty eight hours. They disconnect One month. That is three months. The manual By the book. By the book.\n\nMm-mm. Address account name. Sign up. June 25. Ah, okay.\n\n'23. Payment. Uh-oh. Uh-oh. Please submit.\n\nConcern. You hear my concern? No. In one month. That's termination request service modem system Hello?\n\nOh. Oh. Oh. Oh. Elementary school.\n\nOh, okay. Like the service being okay. You wanna connect the service and Uh-oh. Oh, thank you, daddy. 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Just to make sure, is this a driver's license or a passport? Yes. Yes. Three seven two six three eight. Verification That will cost you $10 per month. Then we also have the unlimited available unlimited calls included local It it it cost you $24.95 per month. $60 plan 25 MBPS Oh, you're on Uh-uh. Link or ID. Us. So we go we go I'll I'll so I got to inform you. I'll ask first, but I'm not sure if you if needed to inform EyeNet that you're Oh, Uh-uh. Inform. So it has PPPoE authentication not guaranteed. For some reason, sometimes establish connection, maybe locked previous ISP. So Oh, Sabiko router updated. Sorry. Sabika, it's available for semi out. No. No. No. I'm just I'll just use my own router, Sabi. Yeah. Sabiko. No worries. That's that's totally fine, Sabiko. Okay. And can can you provide me the make and the model so I can further check now with our tech technical team. So just to make sure your router is compatible. Yes. Whoever you want, Sabina. Yes. You can come with me. Sabina. Sabina. Yes, Sabina. Oh, they're good. Oh, I'll sign you with the twenty four month contract. Okay. Okay. No worries, Sabina. Sabina. Yes. That's the I mean, Sabika, that's the deal with the for the eligibility of the Halidi also, Sabina. Yes. Yes. Do that. Like, oh, Ocean submit. Discounted price or an our 15% the first three months accommodation voucher. 25 MBPS $80. Yeah. So I can offer you a much I can offer you cheaper price, but more higher MBPS. So do you do you want oh, sorry. Because do you want the same MBPS, but cheaper price? But I can give you 50 MBPS with the amount you are paying now with iNet. Samia, yeah. Yeah. I like that, Samia. Oh, Samia. Yeah. Weekends So email information details. So by weekends by Monday. Accommodation voucher. So Internet voucher. Option all all of the above. So meaning, great work. Urtell clinic plan new applicant from Urtell. So consistent Urtell plan not bounce back email. Because I've sent an I sent you an email, I think, last week, but it the email bounced back. I think what email do you have? This this in Abi? Because here in my database, it's just dot a u dot com dot a u. U. Yeah. Sign me up. Okay? Offer I can give you higher MBPS, but with the same price instead of 25 what you are what what you're currently having with INET, but I'll give you 50 MBPS, but it's with the same price. 15% off instead 79 for three months save Uh-uh. Uh-uh. I am from Sabina, no. You. You. Where where what? Okay. Yes. I'm from Ertel. Sabina, yes. But what what you? You, your company? I'm from Ertel. Oh oh. Oh, yeah. Yeah. That's your first time calling first time in, like, number. Inquiring about the about handset. Can you provide me information? Or is there any link where where the customer can check what's available email email or No. I know. Yes. Uh-uh. Okay, Ananya. So inform with regards with informing the iNet, your current service Internet service rider. I suggest you if if you email Uh-uh. Back home business. Okay. Okay. Oh, I think she's a good researcher. Hi, Paola. How are you? Do you remember Bryson Williams? Hi, Dom. I'm doing great. I have spoke with Bupendra. I'm just waiting for the picture of router so that Maureen can check if it's compatible. Yes. Bryson with Supa Network, Sabiko. Sabiko. Yes. Bryson with Supa Network, Sabiko. Yes. I spoke with her yesterday. I even told her, let me know once she's finished signing up so we can activate her account right away. Dom, don't forget to send report. Report Yes, Dom. Uh-uh. Uh-uh. Uh-uh. Just not bad. Automatic Facebook leads. Yes, Dom. I will. So don't do not forget to send a daily report. Yes, Dom, I will. Thanks. Okay. 2PM Saturday 2PM, seven hours. So Thank you. I just sign up. Alzheimer's. Alzheimer's. '19 50 '1 fifties. Fifty, sixties. Nineteen sixty ninety sixty sixty one sixty two? 65. Okay. Uh-uh. Uh-uh. Disconnection. May, June, July. Appointment. Oh, no blackout. Oh. 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Just to make sure, is this a driver's license or a passport? Yes. Yes. Three seven two six three eight.\n\nVerification That will cost you $10 per month. Then we also have the unlimited available unlimited calls included local It it it cost you $24.95 per month. $60 plan 25 MBPS Oh, you're on Uh-uh. Link or ID. Us.\n\nSo we go we go I'll I'll so I got to inform you. I'll ask first, but I'm not sure if you if needed to inform EyeNet that you're Oh, Uh-uh. Inform. So it has PPPoE authentication not guaranteed. For some reason, sometimes establish connection, maybe locked previous ISP.\n\nSo Oh, Sabiko router updated. Sorry. Sabika, it's available for semi out. No. No.\n\nNo. I'm just I'll just use my own router, Sabi. Yeah. Sabiko. No worries.\n\nThat's that's totally fine, Sabiko. Okay. And can can you provide me the make and the model so I can further check now with our tech technical team. So just to make sure your router is compatible. Yes.\n\nWhoever you want, Sabina. Yes. You can come with me. Sabina. Sabina.\n\nYes, Sabina. Oh, they're good. Oh, I'll sign you with the twenty four month contract. Okay. Okay.\n\nNo worries, Sabina. Sabina. Yes. That's the I mean, Sabika, that's the deal with the for the eligibility of the Halidi also, Sabina. Yes.\n\nYes. Do that. Like, oh, Ocean submit. Discounted price or an our 15% the first three months accommodation voucher. 25 MBPS $80.\n\nYeah. So I can offer you a much I can offer you cheaper price, but more higher MBPS. So do you do you want oh, sorry. Because do you want the same MBPS, but cheaper price? But I can give you 50 MBPS with the amount you are paying now with iNet.\n\nSamia, yeah. Yeah. I like that, Samia. Oh, Samia. Yeah.\n\nWeekends So email information details. So by weekends by Monday. Accommodation voucher. So Internet voucher. Option all all of the above.\n\nSo meaning, great work. Urtell clinic plan new applicant from Urtell. So consistent Urtell plan not bounce back email. Because I've sent an I sent you an email, I think, last week, but it the email bounced back. I think what email do you have?\n\nThis this in Abi? Because here in my database, it's just dot a u dot com dot a u. U. Yeah. Sign me up.\n\nOkay? Offer I can give you higher MBPS, but with the same price instead of 25 what you are what what you're currently having with INET, but I'll give you 50 MBPS, but it's with the same price. 15% off instead 79 for three months save Uh-uh. Uh-uh. I am from Sabina, no.\n\nYou. You. Where where what? Okay. Yes.\n\nI'm from Ertel. Sabina, yes. But what what you? You, your company? I'm from Ertel.\n\nOh oh. Oh, yeah. Yeah. That's your first time calling first time in, like, number. Inquiring about the about handset.\n\nCan you provide me information? Or is there any link where where the customer can check what's available email email or No. I know. Yes. Uh-uh.\n\nOkay, Ananya. So inform with regards with informing the iNet, your current service Internet service rider. I suggest you if if you email Uh-uh. Back home business. Okay.\n\nOkay. Oh, I think she's a good researcher. Hi, Paola. How are you? Do you remember Bryson Williams?\n\nHi, Dom. I'm doing great. I have spoke with Bupendra. I'm just waiting for the picture of router so that Maureen can check if it's compatible. Yes.\n\nBryson with Supa Network, Sabiko. Sabiko. Yes. Bryson with Supa Network, Sabiko. Yes.\n\nI spoke with her yesterday. I even told her, let me know once she's finished signing up so we can activate her account right away. Dom, don't forget to send report. Report Yes, Dom. Uh-uh.\n\nUh-uh. Uh-uh. Just not bad. Automatic Facebook leads. Yes, Dom.\n\nI will. So don't do not forget to send a daily report. Yes, Dom, I will. Thanks. Okay.\n\n2PM Saturday 2PM, seven hours. So Thank you. I just sign up. Alzheimer's. Alzheimer's.\n\n'19 50 '1 fifties. Fifty, sixties. Nineteen sixty ninety sixty sixty one sixty two? 65. Okay.\n\nUh-uh. Uh-uh. Disconnection. May, June, July. Appointment.\n\nOh, no blackout. Oh. I Thanks, P,","paragraphs":[{"sentences":[{"text":"Melissa.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.009673950262367724},{"text":"Just to make sure, is this a driver's license or a passport?","start":68.06,"end":72.295,"sentiment":"neutral","sentiment_score":0.0020634460961446166},{"text":"Yes.","start":73.555,"end":73.795,"sentiment":"neutral","sentiment_score":0.016542665660381317},{"text":"Yes.","start":73.795,"end":74.295,"sentiment":"neutral","sentiment_score":0.014373870566487312},{"text":"Three seven two six three eight.","start":100.875,"end":102.575,"sentiment":"neutral","sentiment_score":0.001057498506270349}],"sentiment":"neutral","sentiment_score":0.0034141347943139927,"num_words":21,"start":3.9199998,"end":102.575},{"sentences":[{"text":"Verification That will cost you $10 per month.","start":129.715,"end":217.525,"sentiment":"neutral","sentiment_score":0.023008696036413312},{"text":"Then we also have the unlimited available unlimited calls included local It it it cost you $24.95 per month.","start":217.98499,"end":229.90001,"sentiment":"neutral","sentiment_score":0.04466629518490089},{"text":"$60 plan 25 MBPS Oh, you're on Uh-uh.","start":232.6,"end":281.01498,"sentiment":"neutral","sentiment_score":0.00947827659547329},{"text":"Link or ID.","start":295.105,"end":337.57,"sentiment":"neutral","sentiment_score":-0.002473569940775633},{"text":"Us.","start":384.255,"end":384.73502,"sentiment":"neutral","sentiment_score":-0.00026070326566696167}],"sentiment":"neutral","sentiment_score":0.028227537858467072,"num_words":39,"start":129.715,"end":384.73502},{"sentences":[{"text":"So we go we go I'll I'll so I got to inform you.","start":384.73502,"end":390.415,"sentiment":"neutral","sentiment_score":-0.039507269572753176},{"text":"I'll ask first, but I'm not sure if you if needed to inform EyeNet that you're Oh, Uh-uh.","start":390.415,"end":433.56003,"sentiment":"neutral","sentiment_score":-0.13156702783372667},{"text":"Inform.","start":496.26498,"end":496.76498,"sentiment":"neutral","sentiment_score":-0.24411877989768985},{"text":"So it has PPPoE authentication not guaranteed.","start":593.22,"end":599.32,"sentiment":"neutral","sentiment_score":-0.25158084503241945},{"text":"For some reason, sometimes establish connection, maybe locked previous ISP.","start":602.33997,"end":608.97504,"sentiment":"neutral","sentiment_score":-0.21699585914611816}],"sentiment":"neutral","sentiment_score":-0.14401927126609548,"num_words":49,"start":384.73502,"end":608.97504},{"sentences":[{"text":"So Oh, Sabiko router updated.","start":611.03503,"end":658.38,"sentiment":"neutral","sentiment_score":-0.04206420406699181},{"text":"Sorry.","start":662.92,"end":663.0,"sentiment":"neutral","sentiment_score":-0.09292637556791306},{"text":"Sabika, it's available for semi out.","start":663.0,"end":666.855,"sentiment":"neutral","sentiment_score":0.020697117472688358},{"text":"No.","start":666.855,"end":667.255,"sentiment":"neutral","sentiment_score":-0.1510637402534485},{"text":"No.","start":667.255,"end":667.335,"sentiment":"neutral","sentiment_score":-0.18880634009838104}],"sentiment":"neutral","sentiment_score":-0.03706676938704082,"num_words":14,"start":611.03503,"end":667.335},{"sentences":[{"text":"No.","start":667.335,"end":667.575,"sentiment":"neutral","sentiment_score":-0.21767032146453855},{"text":"I'm just I'll just use my own router, Sabi.","start":667.575,"end":670.055,"sentiment":"neutral","sentiment_score":-0.0920464073618253},{"text":"Yeah.","start":670.055,"end":670.555,"sentiment":"neutral","sentiment_score":0.09399762004613876},{"text":"Sabiko.","start":670.775,"end":671.275,"sentiment":"neutral","sentiment_score":0.11644834280014038},{"text":"No 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compatible.","start":685.04004,"end":688.98004,"sentiment":"neutral","sentiment_score":0.11336176345745723},{"text":"Yes.","start":691.44,"end":691.94,"sentiment":"neutral","sentiment_score":0.05054737254977226}],"sentiment":"neutral","sentiment_score":0.1972476513566155,"num_words":38,"start":672.535,"end":691.94},{"sentences":[{"text":"Whoever you want, Sabina.","start":735.5,"end":736.96,"sentiment":"neutral","sentiment_score":0.002458235714584589},{"text":"Yes.","start":737.89996,"end":738.38,"sentiment":"neutral","sentiment_score":0.10720168054103851},{"text":"You can come with me.","start":738.38,"end":739.58,"sentiment":"neutral","sentiment_score":0.12944637686014177},{"text":"Sabina.","start":739.58,"end":740.08,"sentiment":"neutral","sentiment_score":0.10841543227434158},{"text":"Sabina.","start":741.42,"end":741.82,"sentiment":"neutral","sentiment_score":0.10148033499717712}],"sentiment":"neutral","sentiment_score":0.08118018958096702,"num_words":12,"start":735.5,"end":741.82},{"sentences":[{"text":"Yes, Sabina.","start":741.82,"end":742.96,"sentiment":"neutral","sentiment_score":0.1853891760110855},{"text":"Oh, they're good.","start":744.46,"end":745.52,"sentiment":"positive","sentiment_score":0.5026167134443918},{"text":"Oh, I'll sign you with the twenty four month contract.","start":747.195,"end":749.695,"sentiment":"neutral","sentiment_score":0.2127597376704216},{"text":"Okay.","start":749.755,"end":750.075,"sentiment":"neutral","sentiment_score":0.11368801444768906},{"text":"Okay.","start":750.075,"end":750.395,"sentiment":"neutral","sentiment_score":0.1064661517739296}],"sentiment":"neutral","sentiment_score":0.24861059031065771,"num_words":17,"start":741.82,"end":750.395},{"sentences":[{"text":"No worries, Sabina.","start":750.395,"end":751.435,"sentiment":"neutral","sentiment_score":0.15374251703421274},{"text":"Sabina.","start":751.435,"end":751.935,"sentiment":"neutral","sentiment_score":0.14471350610256195},{"text":"Yes.","start":752.47504,"end":752.795,"sentiment":"neutral","sentiment_score":0.12823133170604706},{"text":"That's the I mean, Sabika, that's the deal with the for the eligibility of the Halidi also, Sabina.","start":752.795,"end":761.435,"sentiment":"neutral","sentiment_score":0.10390418395400047},{"text":"Yes.","start":761.435,"end":761.675,"sentiment":"neutral","sentiment_score":0.08999290317296982}],"sentiment":"neutral","sentiment_score":0.1122683584690094,"num_words":24,"start":750.395,"end":761.675},{"sentences":[{"text":"Yes.","start":761.675,"end":761.995,"sentiment":"neutral","sentiment_score":0.1008199229836464},{"text":"Do that.","start":761.995,"end":762.575,"sentiment":"neutral","sentiment_score":0.09856199100613594},{"text":"Like, oh, Ocean submit.","start":762.96,"end":772.48004,"sentiment":"neutral","sentiment_score":0.07726864889264107},{"text":"Discounted price or an our 15% the first three months accommodation voucher.","start":772.48004,"end":780.075,"sentiment":"neutral","sentiment_score":0.07328856457024813},{"text":"25 MBPS $80.","start":894.805,"end":897.625,"sentiment":"neutral","sentiment_score":0.021021241943041485}],"sentiment":"neutral","sentiment_score":0.07043386369266293,"num_words":22,"start":761.675,"end":897.625},{"sentences":[{"text":"Yeah.","start":898.88495,"end":899.38495,"sentiment":"neutral","sentiment_score":0.052160266786813736},{"text":"So I can offer you a much I can offer you cheaper price, but more higher MBPS.","start":903.125,"end":911.07,"sentiment":"neutral","sentiment_score":0.0725722479469636},{"text":"So do you do you want oh, sorry.","start":912.81,"end":916.49,"sentiment":"neutral","sentiment_score":0.010793819325044751},{"text":"Because do you want the same MBPS, but cheaper price?","start":916.49,"end":919.79,"sentiment":"neutral","sentiment_score":0.0131341353058815},{"text":"But I can give you 50 MBPS with the amount you are paying now with iNet.","start":919.93,"end":925.385,"sentiment":"neutral","sentiment_score":0.09043369861319661}],"sentiment":"neutral","sentiment_score":0.056740760910682954,"num_words":52,"start":898.88495,"end":925.385},{"sentences":[{"text":"Samia, yeah.","start":926.885,"end":927.605,"sentiment":"neutral","sentiment_score":0.0985485278069973},{"text":"Yeah.","start":927.605,"end":927.845,"sentiment":"neutral","sentiment_score":0.2422327995300293},{"text":"I like that, Samia.","start":927.845,"end":929.145,"sentiment":"positive","sentiment_score":0.4747408702969551},{"text":"Oh, Samia.","start":929.925,"end":930.565,"sentiment":"neutral","sentiment_score":0.13539155945181847},{"text":"Yeah.","start":930.565,"end":931.065,"sentiment":"neutral","sentiment_score":0.08203994482755661}],"sentiment":"neutral","sentiment_score":0.2691116400063038,"num_words":10,"start":926.885,"end":931.065},{"sentences":[{"text":"Weekends So email information 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Urtell.","start":1300.575,"end":1306.975,"sentiment":"neutral","sentiment_score":0.17287389934062958},{"text":"So consistent Urtell plan not bounce back email.","start":1306.975,"end":1373.06,"sentiment":"neutral","sentiment_score":-0.03723987378180027},{"text":"Because I've sent an I sent you an email, I think, last week, but it the email bounced back.","start":1375.28,"end":1381.4551,"sentiment":"neutral","sentiment_score":-0.20786106743310628},{"text":"I think what email do you have?","start":1381.4551,"end":1384.495,"sentiment":"neutral","sentiment_score":-0.03413170389831066}],"sentiment":"neutral","sentiment_score":-0.04692832608189848,"num_words":45,"start":1198.86,"end":1384.495},{"sentences":[{"text":"This this in Abi?","start":1384.495,"end":1385.615,"sentiment":"neutral","sentiment_score":-0.03593210596591234},{"text":"Because here in my database, it's just dot a u dot com dot a u.","start":1385.615,"end":1394.675,"sentiment":"neutral","sentiment_score":-0.0457563791424036},{"text":"U.","start":1399.58,"end":1400.08,"sentiment":"neutral","sentiment_score":-0.02692463994026184},{"text":"Yeah.","start":1470.585,"end":1470.9049,"sentiment":"neutral","sentiment_score":0.10901729762554167},{"text":"Sign me up.","start":1470.9049,"end":1471.7849,"sentiment":"neutral","sentiment_score":0.06675465901692708}],"sentiment":"neutral","sentiment_score":-0.022821561510985095,"num_words":24,"start":1384.495,"end":1471.7849},{"sentences":[{"text":"Okay?","start":1471.7849,"end":1472.2849,"sentiment":"neutral","sentiment_score":0.03705926984548569},{"text":"Offer I can give you higher MBPS, but with the same price instead of 25 what you are what what you're currently having with INET, but I'll give you 50 MBPS, but it's with the same price.","start":1475.065,"end":1490.78,"sentiment":"neutral","sentiment_score":0.06605094067148261},{"text":"15% off instead 79 for three months save Uh-uh.","start":1568.87,"end":1624.92,"sentiment":"neutral","sentiment_score":0.1152912401723572},{"text":"Uh-uh.","start":1624.92,"end":1625.42,"sentiment":"neutral","sentiment_score":-0.0031707845628261566},{"text":"I am from Sabina, no.","start":1854.35,"end":1856.21,"sentiment":"neutral","sentiment_score":-0.036362259462475774}],"sentiment":"neutral","sentiment_score":0.06289779536540287,"num_words":53,"start":1471.7849,"end":1856.21},{"sentences":[{"text":"You.","start":1856.2699,"end":1856.75,"sentiment":"neutral","sentiment_score":-0.05859275162220001},{"text":"You.","start":1856.75,"end":1857.25,"sentiment":"neutral","sentiment_score":-0.06734080612659454},{"text":"Where where what?","start":1857.3099,"end":1858.75,"sentiment":"neutral","sentiment_score":-0.08350485811630885},{"text":"Okay.","start":1858.75,"end":1859.1499,"sentiment":"neutral","sentiment_score":-0.014446876011788843},{"text":"Yes.","start":1859.1499,"end":1859.47,"sentiment":"neutral","sentiment_score":-0.0015451908111572266}],"sentiment":"neutral","sentiment_score":-0.05606288556009531,"num_words":7,"start":1856.2699,"end":1859.47},{"sentences":[{"text":"I'm from Ertel.","start":1859.47,"end":1860.5299,"sentiment":"neutral","sentiment_score":-0.008172103514273962},{"text":"Sabina, yes.","start":1861.3099,"end":1862.69,"sentiment":"neutral","sentiment_score":-0.00692387018352747},{"text":"But what what you?","start":1863.365,"end":1865.045,"sentiment":"neutral","sentiment_score":-0.04412467870861292},{"text":"You, your company?","start":1865.045,"end":1866.265,"sentiment":"neutral","sentiment_score":-0.02803690731525421},{"text":"I'm from Ertel.","start":1866.9651,"end":1868.1051,"sentiment":"neutral","sentiment_score":-0.016039192055662472}],"sentiment":"neutral","sentiment_score":-0.02313940425713857,"num_words":15,"start":1859.47,"end":1868.1051},{"sentences":[{"text":"Oh oh.","start":1991.625,"end":1992.36,"sentiment":"neutral","sentiment_score":0.02382972277700901},{"text":"Oh, yeah.","start":2027.1,"end":2028.22,"sentiment":"neutral","sentiment_score":-0.004775640554726124},{"text":"Yeah.","start":2028.22,"end":2028.62,"sentiment":"neutral","sentiment_score":0.003821427002549171},{"text":"That's your first time calling first time in, like, number.","start":2028.62,"end":2040.505,"sentiment":"neutral","sentiment_score":-0.010029674577526747},{"text":"Inquiring about the about handset.","start":2143.4348,"end":2146.095,"sentiment":"neutral","sentiment_score":-0.033723235875368116}],"sentiment":"neutral","sentiment_score":-0.011349166685249656,"num_words":20,"start":1991.625,"end":2146.095},{"sentences":[{"text":"Can you provide me information?","start":2146.315,"end":2149.375,"sentiment":"neutral","sentiment_score":-0.01991248205304146},{"text":"Or is there any link where where the customer can check what's available email email or No.","start":2149.9148,"end":2404.5298,"sentiment":"neutral","sentiment_score":-0.015423349981360576},{"text":"I know.","start":2404.5298,"end":2405.2698,"sentiment":"neutral","sentiment_score":-0.04908248409628868},{"text":"Yes.","start":2445.635,"end":2446.135,"sentiment":"neutral","sentiment_score":-0.018672248348593712},{"text":"Uh-uh.","start":2593.19,"end":2593.485,"sentiment":"neutral","sentiment_score":0.0011351000284776092}],"sentiment":"neutral","sentiment_score":-0.018363902940808866,"num_words":26,"start":2146.315,"end":2593.485},{"sentences":[{"text":"Okay, Ananya.","start":2609.0498,"end":2610.63,"sentiment":"neutral","sentiment_score":0.021301069296896458},{"text":"So inform with regards with informing the iNet, your current service Internet service 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you?","start":2850.915,"end":2851.7349,"sentiment":"neutral","sentiment_score":0.0877274548014005},{"text":"Do you remember Bryson Williams?","start":2853.315,"end":2855.415,"sentiment":"neutral","sentiment_score":0.018728853017091752}],"sentiment":"neutral","sentiment_score":0.1761943223989672,"num_words":18,"start":2681.185,"end":2855.415},{"sentences":[{"text":"Hi, Dom.","start":2856.915,"end":2857.4749,"sentiment":"neutral","sentiment_score":0.1951678991317749},{"text":"I'm doing great.","start":2857.4749,"end":2858.195,"sentiment":"positive","sentiment_score":0.43409164746602374},{"text":"I have spoke with Bupendra.","start":2858.195,"end":2859.415,"sentiment":"neutral","sentiment_score":0.12303240895271302},{"text":"I'm just waiting for the picture of router so that Maureen can check if it's 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Dom.","start":3187.0652,"end":3187.705,"sentiment":"neutral","sentiment_score":0.2009063959121704}],"sentiment":"neutral","sentiment_score":0.14236663822084666,"num_words":10,"start":3096.9053,"end":3187.705},{"sentences":[{"text":"I will.","start":3187.705,"end":3188.365,"sentiment":"neutral","sentiment_score":0.26829761266708374},{"text":"So don't do not forget to send a daily report.","start":3189.0652,"end":3193.8499,"sentiment":"neutral","sentiment_score":0.1680397681891918},{"text":"Yes, Dom, I will.","start":3194.23,"end":3195.19,"sentiment":"neutral","sentiment_score":0.3023460693657398},{"text":"Thanks.","start":3195.19,"end":3195.69,"sentiment":"positive","sentiment_score":0.4087564349174499},{"text":"Okay.","start":3205.7651,"end":3206.2651,"sentiment":"neutral","sentiment_score":0.059245478361845016}],"sentiment":"neutral","sentiment_score":0.21635439433157444,"num_words":18,"start":3187.705,"end":3206.2651},{"sentences":[{"text":"2PM Saturday 2PM, seven hours.","start":3292.345,"end":3296.365,"sentiment":"neutral","sentiment_score":0.0274194672703743},{"text":"So Thank you.","start":3296.5051,"end":3304.845,"sentiment":"neutral","sentiment_score":0.3210340887308121},{"text":"I just sign up.","start":3308.3699,"end":3311.91,"sentiment":"neutral","sentiment_score":0.1690920777618885},{"text":"Alzheimer's.","start":3381.655,"end":3382.155,"sentiment":"neutral","sentiment_score":0.004661278799176216},{"text":"Alzheimer's.","start":3386.4548,"end":3386.9548,"sentiment":"neutral","sentiment_score":0.0016531860455870628}],"sentiment":"neutral","sentiment_score":0.1273487413169018,"num_words":14,"start":3292.345,"end":3386.9548},{"sentences":[{"text":"'19 50 '1 fifties.","start":3394.62,"end":3403.76,"sentiment":"neutral","sentiment_score":0.0010275001404806976},{"text":"Fifty, sixties.","start":3404.62,"end":3405.6,"sentiment":"neutral","sentiment_score":-0.0019006153452210128},{"text":"Nineteen sixty ninety sixty sixty one sixty two?","start":3409.335,"end":3413.435,"sentiment":"neutral","sentiment_score":-0.00009069989755516877},{"text":"65.","start":3423.48,"end":3424.46,"sentiment":"neutral","sentiment_score":-0.0007332144305109978},{"text":"Okay.","start":3443.215,"end":3443.715,"sentiment":"neutral","sentiment_score":0.011828383430838583}],"sentiment":"neutral","sentiment_score":0.0006673962307104375,"num_words":16,"start":3394.62,"end":3443.715},{"sentences":[{"text":"Uh-uh.","start":3636.495,"end":3636.975,"sentiment":"neutral","sentiment_score":-0.0592123381793499},{"text":"Uh-uh.","start":3636.975,"end":3637.475,"sentiment":"neutral","sentiment_score":-0.05797674506902695},{"text":"Disconnection.","start":3637.535,"end":3638.035,"sentiment":"neutral","sentiment_score":-0.1069635972380638},{"text":"May, June, July.","start":3671.92,"end":3673.06,"sentiment":"neutral","sentiment_score":-0.004894111305475235},{"text":"Appointment.","start":3884.185,"end":3884.685,"sentiment":"neutral","sentiment_score":-0.014174229465425014}],"sentiment":"neutral","sentiment_score":-0.036144177695470195,"num_words":7,"start":3636.495,"end":3884.685},{"sentences":[{"text":"Oh, no blackout.","start":3886.145,"end":3888.505,"sentiment":"neutral","sentiment_score":-0.06041701572636763},{"text":"Oh.","start":3888.505,"end":3889.005,"sentiment":"neutral","sentiment_score":0.05384855344891548},{"text":"I Thanks, P,","start":3895.0898,"end":4399.3247,"sentiment":"neutral","sentiment_score":0.08689212271322806}],"sentiment":"neutral","sentiment_score":0.019039124915642396,"num_words":7,"start":3886.145,"end":4399.3247}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh.\n\nChannel 1: Melissa.\n\nChannel 0: Number ID Willing provide. Usually, provide driver's license number. What's the number ID?\n\nChannel 1: Just to make sure, is this a driver's license\n\nChannel 0: Oh, number.\n\nChannel 1: or a passport? Yes. Yes.\n\nChannel 0: Number ID number, Medicare number ID number? O,\n\nChannel 1: Three seven two six three eight.\n\nChannel 0: wait. 2468.\n\nChannel 1: Verification\n\nChannel 0: Phone landline?\n\nChannel 1: That will cost you $10 per month. Then we also have the unlimited available unlimited calls included local It it it cost you $24.95 per month. $60 plan 25 MBPS\n\nChannel 0: Uh-oh. Phone actually, you is a customer\n\nChannel 1: Oh, you're on\n\nChannel 0: Actually,\n\nChannel 1: Uh-uh.\n\nChannel 0: handset package handset incoming outgoing international local\n\nChannel 1: Link\n\nChannel 0: Oh,\n\nChannel 1: or\n\nChannel 0: as in handset handset telephone. Oh, okay.\n\nChannel 1: ID.\n\nChannel 0: To Internet. Yes.\n\nChannel 1: Us. So we go we go I'll I'll so I got to inform you. I'll ask first, but I'm not sure if you if needed to inform EyeNet that you're\n\nChannel 0: NBN NBN\n\nChannel 1: Oh,\n\nChannel 0: NBN NBN experience. No. NBN NBN network port number.\n\nChannel 1: Uh-uh.\n\nChannel 0: Since NBN switch provider. System NBN activate port number, p o r t port number. If you want to do the right thing, if you are the under the contract, you have to let them know because\n\nChannel 1: Inform.\n\nChannel 0: some ISPs like us, our cancellation policy is providing thirty days notice because if you wanted to do the right thing, personally, I would suggest call your ISP, reach out, let them know that you would like to cancel your services. Uh-uh. Sure. Port number customer coming receive I need my port number. Received.\n\nMelissa, please don't provide the the customer asking for his port number. Please don't provide unless he settled the outstanding balance on his account. He wanted to to switch to other ISP. So so gets gets the I see.\n\nChannel 1: So it has PPPoE authentication not guaranteed. For some reason, sometimes establish connection, maybe locked previous ISP. So\n\nChannel 0: ISP.\n\nChannel 1: Oh,\n\nChannel 0: Guarantee.\n\nChannel 1: Sabiko router updated.\n\nChannel 0: Uh-uh.\n\nChannel 1: Sorry. Sabika, it's available for semi out. No. No. No.\n\nI'm just I'll just use my own router, Sabi. Yeah. Sabiko. No worries. That's that's totally fine, Sabiko.\n\nOkay. And can can you provide me the make and the model so I can further check now with our tech technical team. So just to make sure your router is compatible. Yes.\n\nChannel 0: Voice voice mail. No?\n\nChannel 1: Whoever you want, Sabina. Yes. You can come with me. Sabina. Sabina.\n\nYes, Sabina. Oh, they're good. Oh, I'll sign you with the twenty four month contract. Okay. Okay.\n\nNo worries, Sabina. Sabina. Yes. That's the I mean, Sabika, that's the deal with the for the eligibility of the Halidi also, Sabina. Yes.\n\nYes. Do that. Like, oh, Ocean\n\nChannel 0: Uh-huh.\n\nChannel 1: submit. Discounted price or an our 15% the first three months accommodation voucher.\n\nChannel 0: Expired OTP details\n\nChannel 1: 25 MBPS $80. Yeah. So I can offer you a much I can offer you cheaper price, but more higher MBPS. So do you do you want oh, sorry. Because do you want the same MBPS, but cheaper price?\n\nBut I can give you 50 MBPS with the amount you are paying now with iNet. Samia, yeah. Yeah. I like that, Samia. Oh, Samia.\n\nYeah.\n\nChannel 0: Hey. T h. Oh, okay. Splinks.\n\nChannel 1: Weekends So email information details. So by weekends by Monday.\n\nChannel 0: North\n\nChannel 1: Accommodation voucher.\n\nChannel 0: Carolina.\n\nChannel 1: So Internet voucher. Option all all of the above. So meaning,\n\nChannel 0: Oh, okay. Mm-mm. Mm-mm. Okay. Slide filter\n\nChannel 1: great work. Urtell clinic plan new applicant from Urtell. So consistent\n\nChannel 0: Oh,\n\nChannel 1: Urtell plan\n\nChannel 0: but less confusion. Please. So far request\n\nChannel 1: not bounce back email. Because I've sent an I sent you an email, I think, last week, but it the email bounced back. I think what email do you have? This this in Abi? Because here in my database, it's just dot a u dot com dot a u.\n\nU.\n\nChannel 0: request ongoing. Wow. Keep going. Keep going.\n\nChannel 1: Yeah. Sign me up. Okay? Offer I can give you higher MBPS, but with the same price instead of 25 what you are what what you're currently having with INET, but I'll give you 50 MBPS, but it's with the same price.\n\nChannel 0: Salt. Activated. Okay.\n\nChannel 1: 15% off instead 79 for three months save\n\nChannel 0: After hours support. After hour support. Oh, actually, so after hour, if you need any assistance, feel free to contact our support team, number 2466 during office hours, so Monday to Friday.\n\nChannel 1: Uh-uh. Uh-uh.\n\nChannel 0: For after hours support, please text assistance to 3744. Text activated text sign up receive sign up using the link receive Just to confirm. Receive workout my last name test trial. Last name email.\n\nChannel 1: I am from Sabina, no. You. You. Where where what? Okay.\n\nYes. I'm from Ertel. Sabina, yes. But what what you? You, your company?\n\nI'm from Ertel.\n\nChannel 0: Hello? Okay. Last name? Review my image. That was my amount.\n\nOh. Handset Teams. So picture price name price phone number website. Wait Hello?\n\nChannel 1: Oh oh.\n\nChannel 0: You can you can also select a home phone option wireless or desktop. Keep the same number or get a new number. So the same number new number plan That's separate from the Internet plan. This is the Internet service\n\nChannel 1: Oh, yeah. Yeah. That's your first time calling\n\nChannel 0: customer\n\nChannel 1: first time in,\n\nChannel 0: super\n\nChannel 1: like,\n\nChannel 0: complicated regular number special number 13\n\nChannel 1: number.\n\nChannel 0: digit numbers Australia my business business plan available customer meeting existing number affiliate handset or number. Uh-oh. Handset. Uh-oh.\n\nChannel 1: Inquiring about the about handset. Can you provide me information? Or is there any link where where the customer can\n\nChannel 0: Uh-oh.\n\nChannel 1: check what's\n\nChannel 0: But\n\nChannel 1: available\n\nChannel 0: I am but I am including it. So far about handset. Customer handset plan. My handset Okay. Headset.\n\nOkay. It to my handset. Usually, regular 02:50 invoice handset. Handset. Yeah.\n\nYealink Yealink wireless handset. 02:50 customer. Separate 7995. Handset Heelink wireless 250. Plan wireless is PayG VoIP $9.09 plus tax.\n\nVoIP plan. Internet plan\n\nChannel 1: email email or\n\nChannel 0: Hang on one last name on it. P o t h o.\n\nChannel 1: No. I know. Yes.\n\nChannel 0: Uh-oh. Uh-oh. Uh-oh. Like, for example, invoice delivery charge. So invoice my details, my instruction.\n\nSo\n\nChannel 1: Uh-uh.\n\nChannel 0: payment after lunch\n\nChannel 1: Okay, Ananya. So inform with regards with informing the iNet,\n\nChannel 0: ongoing\n\nChannel 1: your current service Internet service rider. I suggest you if if you email\n\nChannel 0: wireless or desktop for home use\n\nChannel 1: Uh-uh. Back home\n\nChannel 0: for home use\n\nChannel 1: business.\n\nChannel 0: or office\n\nChannel 1: Okay. Okay.\n\nChannel 0: This customer is inquiring about a handset. She like he likes wireless, and he said he's going to use for home use only or for office. Wireless or desktop? Photos. Wireless are good for restaurants.\n\nDesktop may vary Ask and find out what they're using it for. What's the budget need to spend? Oh, see? This is very amazing person. Handset.\n\nMy details\n\nChannel 1: Oh, I think she's a good researcher.\n\nChannel 0: She's doing well, she's doing a great job.\n\nChannel 1: Hi, Paola. How are you? Do you remember Bryson Williams? Hi, Dom. I'm doing great.\n\nI have spoke with Bupendra. I'm just waiting for the picture of router so that Maureen can check if it's compatible. Yes. Bryson with Supa Network, Sabiko. Sabiko.\n\nYes. Bryson with Supa Network, Sabiko. Yes. I spoke with her yesterday. I even told her, let me know once she's finished signing up so we can activate her account right away.\n\nChannel 0: Give me the creditor. The credit is the credit is mine. Time management from priority to multitask. Attention to the\n\nChannel 1: Dom, don't forget to send report. Report Yes, Dom.\n\nChannel 0: But believe now, my finishing decision now.\n\nChannel 1: Uh-uh. Uh-uh. Uh-uh. Just not bad.\n\nChannel 0: Activate notification provisioning team. This notification, this customer turned out to other ISP. NBN. Case to peace basis NBN record NBN or NDI activated activate San.\n\nChannel 1: Automatic Facebook leads. Yes, Dom. I will. So don't do not forget to send a daily report. Yes, Dom, I will.\n\nThanks. Okay.\n\nChannel 0: No. Therapy. Therapy. Monday. Monday.\n\nMhmm. Okay. Depading on and off.\n\nChannel 1: 2PM Saturday 2PM, seven hours. So Thank you. I just sign up.\n\nChannel 0: Sign up.\n\nChannel 1: Alzheimer's.\n\nChannel 0: 1961.\n\nChannel 1: Alzheimer's.\n\nChannel 0: July 9. August, September.\n\nChannel 1: '19\n\nChannel 0: Eighteen number, sir. 1960\n\nChannel 1: 50\n\nChannel 0: indeed.\n\nChannel 1: '1\n\nChannel 0: Oh,\n\nChannel 1: fifties.\n\nChannel 0: '19\n\nChannel 1: Fifty, sixties.\n\nChannel 0: '61. 1919\n\nChannel 1: Nineteen sixty ninety sixty sixty one sixty two?\n\nChannel 0: '54 c maxi seventy two thousand twenty six minus 1960 65.\n\nChannel 1: 65.\n\nChannel 0: Sixty five September, October, November, December. August, September, October, November. August, September, October. Twenty four months.\n\nChannel 1: Okay.\n\nChannel 0: Activated after lunch, but but Oh June 15. After nine days, notice.\n\nChannel 1: Uh-uh. Uh-uh. Disconnection.\n\nChannel 0: Twenty four to forty eight hours. They disconnect One month. That is three months. The manual\n\nChannel 1: May, June, July.\n\nChannel 0: By the book. By the book. Mm-mm. Address account name.\n\nChannel 1: Appointment. Oh, no blackout. Oh. I Thanks,\n\nChannel 0: Sign up. June 25. Ah, okay. '23. Payment.\n\nUh-oh. Uh-oh. Please submit. Concern. You hear my concern?\n\nNo. In one month. That's termination request service modem system Hello? Oh. Oh.\n\nOh. Oh.\n\nChannel 1: P,\n\nChannel 0: Elementary school. Oh, okay. Like the service being okay. You wanna connect the service and Uh-oh. Oh, thank you, daddy.\n\nEleven or ten.","paragraphs":[{"sentences":[{"text":"Oh.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.01030397228896618}],"sentiment":"neutral","sentiment_score":0.01030397228896618,"channel":0,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Melissa.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.009673950262367724}],"sentiment":"neutral","sentiment_score":0.009673950262367724,"channel":1,"num_words":1,"start":3.9199998,"end":4.42},{"sentences":[{"text":"Number ID Willing provide.","start":57.899998,"end":60.64,"sentiment":"neutral","sentiment_score":0.009404045762494206},{"text":"Usually, provide driver's license number.","start":60.94,"end":64.32,"sentiment":"neutral","sentiment_score":-0.0028878451324999333},{"text":"What's the number ID?","start":65.42,"end":66.96,"sentiment":"neutral","sentiment_score":0.006251477403566241}],"sentiment":"neutral","sentiment_score":0.0037063743847493944,"channel":0,"num_words":13,"start":57.899998,"end":66.96},{"sentences":[{"text":"Just to make sure, is this a driver's license","start":68.06,"end":70.96,"sentiment":"neutral","sentiment_score":0.002246735669258568}],"sentiment":"neutral","sentiment_score":0.002246735669258568,"channel":1,"num_words":9,"start":68.06,"end":70.96},{"sentences":[{"text":"Oh, number.","start":71.235,"end":71.815,"sentiment":"neutral","sentiment_score":-0.00013495981693267822}],"sentiment":"neutral","sentiment_score":-0.00013495981693267822,"channel":0,"num_words":2,"start":71.235,"end":71.815},{"sentences":[{"text":"or a passport?","start":71.475,"end":72.295,"sentiment":"neutral","sentiment_score":0.0015135773768027623},{"text":"Yes.","start":73.555,"end":73.795,"sentiment":"neutral","sentiment_score":0.016542665660381317},{"text":"Yes.","start":73.795,"end":74.295,"sentiment":"neutral","sentiment_score":0.014373870566487312}],"sentiment":"neutral","sentiment_score":0.007091453671455384,"channel":1,"num_words":5,"start":71.475,"end":74.295},{"sentences":[{"text":"Number ID number, Medicare number ID number?","start":78.355,"end":98.08,"sentiment":"neutral","sentiment_score":0.009371559867369277},{"text":"O,","start":100.095,"end":100.595,"sentiment":"neutral","sentiment_score":0.003012754488736391}],"sentiment":"neutral","sentiment_score":0.008576709195040166,"channel":0,"num_words":8,"start":78.355,"end":100.595},{"sentences":[{"text":"Three seven two six three eight.","start":100.875,"end":102.575,"sentiment":"neutral","sentiment_score":0.001057498506270349}],"sentiment":"neutral","sentiment_score":0.001057498506270349,"channel":1,"num_words":6,"start":100.875,"end":102.575},{"sentences":[{"text":"wait.","start":103.935,"end":104.435,"sentiment":"neutral","sentiment_score":0.003957276698201895},{"text":"2468.","start":111.935,"end":113.54,"sentiment":"neutral","sentiment_score":0.0046954043209552765}],"sentiment":"neutral","sentiment_score":0.004326340509578586,"channel":0,"num_words":2,"start":103.935,"end":113.54},{"sentences":[{"text":"Verification","start":129.715,"end":130.215,"sentiment":"neutral","sentiment_score":0.0069624315947294235}],"sentiment":"neutral","sentiment_score":0.0069624315947294235,"channel":1,"num_words":1,"start":129.715,"end":130.215},{"sentences":[{"text":"Phone landline?","start":185.325,"end":186.545,"sentiment":"neutral","sentiment_score":0.005744956899434328}],"sentiment":"neutral","sentiment_score":0.005744956899434328,"channel":0,"num_words":2,"start":185.325,"end":186.545},{"sentences":[{"text":"That will cost you $10 per month.","start":215.105,"end":217.525,"sentiment":"neutral","sentiment_score":0.02530101952808244},{"text":"Then we also have the unlimited available unlimited calls included local It it it cost you $24.95 per month.","start":217.98499,"end":229.90001,"sentiment":"neutral","sentiment_score":0.04466629518490089},{"text":"$60 plan 25 MBPS","start":232.6,"end":242.445,"sentiment":"neutral","sentiment_score":0.024678565096110106}],"sentiment":"neutral","sentiment_score":0.037482700186471145,"channel":1,"num_words":30,"start":215.105,"end":242.445},{"sentences":[{"text":"Uh-oh.","start":255.5,"end":255.58,"sentiment":"neutral","sentiment_score":0.004986759275197983},{"text":"Phone actually, you is a customer","start":255.58,"end":261.28,"sentiment":"neutral","sentiment_score":0.0004281788133084774}],"sentiment":"neutral","sentiment_score":0.0010794045935784066,"channel":0,"num_words":7,"start":255.5,"end":261.28},{"sentences":[{"text":"Oh, you're on","start":269.235,"end":270.29498,"sentiment":"neutral","sentiment_score":-0.0032201198240121207}],"sentiment":"neutral","sentiment_score":-0.0032201198240121207,"channel":1,"num_words":3,"start":269.235,"end":270.29498},{"sentences":[{"text":"Actually,","start":278.08002,"end":278.58002,"sentiment":"neutral","sentiment_score":-0.006955649703741074}],"sentiment":"neutral","sentiment_score":-0.006955649703741074,"channel":0,"num_words":1,"start":278.08002,"end":278.58002},{"sentences":[{"text":"Uh-uh.","start":280.51498,"end":281.01498,"sentiment":"neutral","sentiment_score":-0.013227688148617744}],"sentiment":"neutral","sentiment_score":-0.013227688148617744,"channel":1,"num_words":1,"start":280.51498,"end":281.01498},{"sentences":[{"text":"handset package handset incoming outgoing international local","start":281.6,"end":287.22,"sentiment":"neutral","sentiment_score":-0.00729399813073022}],"sentiment":"neutral","sentiment_score":-0.00729399813073022,"channel":0,"num_words":7,"start":281.6,"end":287.22},{"sentences":[{"text":"Link","start":295.105,"end":295.605,"sentiment":"neutral","sentiment_score":-0.001770075410604477}],"sentiment":"neutral","sentiment_score":-0.001770075410604477,"channel":1,"num_words":1,"start":295.105,"end":295.605},{"sentences":[{"text":"Oh,","start":302.78998,"end":303.28998,"sentiment":"neutral","sentiment_score":-0.007631950546056032}],"sentiment":"neutral","sentiment_score":-0.007631950546056032,"channel":0,"num_words":1,"start":302.78998,"end":303.28998},{"sentences":[{"text":"or","start":304.305,"end":304.805,"sentiment":"neutral","sentiment_score":-0.004940954968333244}],"sentiment":"neutral","sentiment_score":-0.004940954968333244,"channel":1,"num_words":1,"start":304.305,"end":304.805},{"sentences":[{"text":"as in handset handset telephone.","start":306.55,"end":308.88998,"sentiment":"neutral","sentiment_score":-0.009167306497693062},{"text":"Oh, okay.","start":312.71,"end":313.44998,"sentiment":"neutral","sentiment_score":-0.00024364609271287918}],"sentiment":"neutral","sentiment_score":-0.006617689239127296,"channel":0,"num_words":7,"start":306.55,"end":313.44998},{"sentences":[{"text":"ID.","start":337.07,"end":337.57,"sentiment":"neutral","sentiment_score":-0.0007096794433891773}],"sentiment":"neutral","sentiment_score":-0.0007096794433891773,"channel":1,"num_words":1,"start":337.07,"end":337.57},{"sentences":[{"text":"To Internet.","start":345.235,"end":345.895,"sentiment":"neutral","sentiment_score":-0.003939313348382711},{"text":"Yes.","start":376.145,"end":376.645,"sentiment":"neutral","sentiment_score":0.007437564432621002}],"sentiment":"neutral","sentiment_score":-0.00014702075471480688,"channel":0,"num_words":3,"start":345.235,"end":376.645},{"sentences":[{"text":"Us.","start":384.255,"end":384.73502,"sentiment":"neutral","sentiment_score":-0.00026070326566696167},{"text":"So we go we go I'll I'll so I got to inform you.","start":384.73502,"end":390.415,"sentiment":"neutral","sentiment_score":-0.039507269572753176},{"text":"I'll ask first, but I'm not sure if you if needed to inform EyeNet that you're","start":390.415,"end":401.56998,"sentiment":"neutral","sentiment_score":-0.13545363256707788}],"sentiment":"neutral","sentiment_score":-0.08937044429282347,"channel":1,"num_words":30,"start":384.255,"end":401.56998},{"sentences":[{"text":"NBN NBN","start":404.045,"end":406.065,"sentiment":"neutral","sentiment_score":-0.0961696058511734}],"sentiment":"neutral","sentiment_score":-0.0961696058511734,"channel":0,"num_words":2,"start":404.045,"end":406.065},{"sentences":[{"text":"Oh,","start":406.50998,"end":407.00998,"sentiment":"neutral","sentiment_score":-0.1177268922328949}],"sentiment":"neutral","sentiment_score":-0.1177268922328949,"channel":1,"num_words":1,"start":406.50998,"end":407.00998},{"sentences":[{"text":"NBN NBN experience.","start":413.645,"end":416.065,"sentiment":"neutral","sentiment_score":-0.1343762849768003},{"text":"No.","start":417.725,"end":418.225,"sentiment":"neutral","sentiment_score":-0.18224075436592105},{"text":"NBN NBN network port number.","start":425.14,"end":431.64,"sentiment":"neutral","sentiment_score":-0.15358763039112092}],"sentiment":"neutral","sentiment_score":-0.15036752902799183,"channel":0,"num_words":9,"start":413.645,"end":431.64},{"sentences":[{"text":"Uh-uh.","start":433.06003,"end":433.56003,"sentiment":"neutral","sentiment_score":-0.08322148770093918}],"sentiment":"neutral","sentiment_score":-0.08322148770093918,"channel":1,"num_words":1,"start":433.06003,"end":433.56003},{"sentences":[{"text":"Since NBN switch provider.","start":445.36002,"end":449.46002,"sentiment":"neutral","sentiment_score":-0.1420416310429573},{"text":"System NBN activate port number, p o r t port number.","start":452.88,"end":460.74503,"sentiment":"neutral","sentiment_score":-0.09805042127316649},{"text":"If you want to do the right thing, if you are the under the contract, you have to let them know because","start":489.17502,"end":496.615,"sentiment":"neutral","sentiment_score":-0.27567702531814575}],"sentiment":"neutral","sentiment_score":-0.2084220463561045,"channel":0,"num_words":37,"start":445.36002,"end":496.615},{"sentences":[{"text":"Inform.","start":496.26498,"end":496.76498,"sentiment":"neutral","sentiment_score":-0.24411877989768985}],"sentiment":"neutral","sentiment_score":-0.24411877989768985,"channel":1,"num_words":1,"start":496.26498,"end":496.76498},{"sentences":[{"text":"some ISPs like us, our cancellation policy is providing thirty days notice because if you wanted to do the right thing, personally, I would suggest call your ISP, reach out, let them know that you would like to cancel your services.","start":496.615,"end":521.925,"sentiment":"negative","sentiment_score":-0.3892790260838299},{"text":"Uh-uh.","start":544.365,"end":544.865,"sentiment":"neutral","sentiment_score":-0.13370130956172943},{"text":"Sure.","start":547.245,"end":547.745,"sentiment":"neutral","sentiment_score":-0.022364379838109016},{"text":"Port number customer coming receive I need my port number.","start":551.245,"end":558.72003,"sentiment":"neutral","sentiment_score":-0.022861412540078164},{"text":"Received.","start":560.06,"end":560.56,"sentiment":"neutral","sentiment_score":-0.025452768430113792}],"sentiment":"neutral","sentiment_score":-0.30315875282718074,"channel":0,"num_words":54,"start":496.615,"end":560.56},{"sentences":[{"text":"Melissa, please don't provide the the customer asking for his port number.","start":561.18,"end":568.4,"sentiment":"neutral","sentiment_score":-0.3043460225065549},{"text":"Please don't provide unless he settled the outstanding balance on his 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For some reason, sometimes establish connection, maybe locked previous ISP. So ISP.","start_word":272,"end_word":305,"intents":[{"intent":"Switch to other isp","confidence_score":0.029196512}]},{"text":"Offer I can give you higher MBPS, but with the same price instead of 25 what you are what what you're currently having with INET, but I'll give you 50 MBPS, but it's with the same price. Salt. Activated.","start_word":639,"end_word":677,"intents":[{"intent":"Offer lower mmps price","confidence_score":0.000004920838}]},{"text":"After hour support. Oh, actually, so after hour, if you need any assistance, feel free to contact our support team, number 2466 during office hours, so Monday to Friday. Uh-uh.","start_word":690,"end_word":719,"intents":[{"intent":"Seek support","confidence_score":0.0008787922}]},{"text":"Receive workout my last name test trial. Last name email.","start_word":745,"end_word":754,"intents":[{"intent":"Confirm enrollment","confidence_score":0.0027336217}]},{"text":"Review my image. That was my amount. Oh.","start_word":786,"end_word":793,"intents":[{"intent":"Review image","confidence_score":0.2753171}]},{"text":"Can you provide me information? Or is there any link where where the customer can Uh-oh. check what's But available I am but I am including it.","start_word":893,"end_word":919,"intents":[{"intent":"Provide information","confidence_score":0.49545327}]},{"text":"Or is there any link where where the customer can Uh-oh. check what's But available I am but I am including it.","start_word":898,"end_word":919,"intents":[{"intent":"Check availability","confidence_score":0.009858067}]},{"text":"Attention to the Dom, don't forget to send report. Report Yes, Dom.","start_word":1217,"end_word":1228,"intents":[{"intent":"Send report","confidence_score":0.4402424},{"intent":"Send daily report","confidence_score":0.65188235}]},{"text":"I just sign up. Sign up. Alzheimer's.","start_word":1310,"end_word":1316,"intents":[{"intent":"Sign up","confidence_score":0.7416696}]},{"text":"Twenty four to forty eight hours. They disconnect One month. That is three months.","start_word":1390,"end_word":1403,"intents":[{"intent":"Disconnect","confidence_score":0.1213111}]},{"text":"Like the service being okay.","start_word":1463,"end_word":1467,"intents":[{"intent":"Confirm service","confidence_score":0.029025374}]}]},"sentiments":{"segments":[{"text":"Oh. Melissa. Number ID Willing provide. Usually, provide driver's license number. What's the number ID? Just to make sure, is this a driver's license Oh, number. or a passport? Yes. Yes. Number ID number, Medicare number ID number? O, Three seven two six three eight. wait. 2468. Verification Phone landline? That will cost you $10 per month. Then we also have the unlimited available unlimited calls included local It it it cost you $24.95 per month. $60 plan 25 MBPS Uh-oh. Phone actually, you is a customer Oh, you're on Actually, Uh-uh. handset package handset incoming outgoing international local Link Oh, or as in handset handset telephone. Oh, okay. ID. To Internet. Yes. Us. So we go we go I'll I'll so I got to inform you. I'll ask first, but I'm not sure if you if needed to inform EyeNet that you're NBN NBN Oh, NBN NBN experience. No. NBN NBN network port number. Uh-uh. Since NBN switch provider. System NBN activate port number, p o r t port number. If you want to do the right thing, if you are the under the contract, you have to let them know because Inform.","start_word":0,"end_word":193,"sentiment":"neutral","sentiment_score":-0.053639527410268784},{"text":"some ISPs like us, our cancellation policy is providing thirty days notice because if you wanted to do the right thing, personally, I would suggest call your ISP, reach out, let them know that you would like to cancel your services.","start_word":194,"end_word":234,"sentiment":"negative","sentiment_score":-0.3877564370632171},{"text":"Uh-uh. Sure. Port number customer coming receive I need my port number. Received. Melissa, please don't provide the the customer asking for his port number.","start_word":235,"end_word":259,"sentiment":"neutral","sentiment_score":-0.15603652596473694},{"text":"Please don't provide unless he settled the outstanding balance on his account.","start_word":260,"end_word":271,"sentiment":"negative","sentiment_score":-0.4512200057506562},{"text":"He wanted to to switch to other ISP. So so gets gets the I see. So it has PPPoE authentication not guaranteed. For some reason, sometimes establish connection, maybe locked previous ISP. So ISP. Oh, Guarantee. Sabiko router updated. Uh-uh. Sorry. Sabika, it's available for semi out. No. No. No. I'm just I'll just use my own router, Sabi. Yeah. Sabiko. No worries.","start_word":272,"end_word":334,"sentiment":"neutral","sentiment_score":-0.1277369429904317},{"text":"That's that's totally fine, Sabiko.","start_word":335,"end_word":339,"sentiment":"positive","sentiment_score":0.456550657749176},{"text":"Okay. And can can you provide me the make and the model so I can further check now with our tech technical team. So just to make sure your router is compatible. Yes. Voice voice mail. No? Whoever you want, Sabina. Yes. You can come with me. Sabina. Sabina. Yes, Sabina.","start_word":340,"end_word":390,"sentiment":"neutral","sentiment_score":0.11955797672271729},{"text":"Oh, they're good.","start_word":391,"end_word":393,"sentiment":"positive","sentiment_score":0.5114129185676575},{"text":"Oh, I'll sign you with the twenty four month contract. Okay. Okay. No worries, Sabina. Sabina. Yes. That's the I mean, Sabika, that's the deal with the for the eligibility of the Halidi also, Sabina. Yes. Yes. Do that. Like, oh, Ocean Uh-huh. submit. Discounted price or an our 15% the first three months accommodation voucher. Expired OTP details 25 MBPS $80. Yeah. So I can offer you a much I can offer you cheaper price, but more higher MBPS. So do you do you want oh, sorry. Because do you want the same MBPS, but cheaper price? But I can give you 50 MBPS with the amount you are paying now with iNet. Samia, yeah. Yeah.","start_word":394,"end_word":510,"sentiment":"neutral","sentiment_score":0.0879170373082161},{"text":"I like that, Samia.","start_word":511,"end_word":514,"sentiment":"positive","sentiment_score":0.4685112237930298},{"text":"Oh, Samia. Yeah. Hey. T h. Oh, okay. Splinks. Weekends So email information details. So by weekends by Monday. North Accommodation voucher. Carolina. So Internet voucher. Option all all of the above. So meaning, Oh, okay. Mm-mm. Mm-mm. Okay.","start_word":515,"end_word":553,"sentiment":"neutral","sentiment_score":0.05671114847064018},{"text":"Slide filter great work.","start_word":554,"end_word":557,"sentiment":"positive","sentiment_score":0.4738470017910004},{"text":"Urtell clinic plan new applicant from Urtell. So consistent Oh, Urtell plan but less confusion. Please. So far request not bounce back email. Because I've sent an I sent you an email, I think, last week, but it the email bounced back. I think what email do you have? This this in Abi? Because here in my database, it's just dot a u dot com dot a u. U. request ongoing. Wow. Keep going. Keep going. Yeah. Sign me up. Okay? Offer I can give you higher MBPS, but with the same price instead of 25 what you are what what you're currently having with INET, but I'll give you 50 MBPS, but it's with the same price. Salt. Activated. Okay. 15% off instead 79 for three months save After hours support. After hour support. Oh, actually, so after hour, if you need any assistance, feel free to contact our support team, number 2466 during office hours, so Monday to Friday. Uh-uh. Uh-uh. For after hours support, please text assistance to 3744. Text activated text sign up receive sign up using the link receive Just to confirm. Receive workout my last name test trial. Last name email. I am from Sabina, no. You. You. Where where what? Okay. Yes. I'm from Ertel. Sabina, yes. But what what you? You, your company? I'm from Ertel. Hello? Okay. Last name? Review my image. That was my amount. Oh. Handset Teams. So picture price name price phone number website. Wait Hello? Oh oh. You can you can also select a home phone option wireless or desktop. Keep the same number or get a new number. So the same number new number plan That's separate from the Internet plan. This is the Internet service Oh, yeah. Yeah. That's your first time calling customer first time in, super like, complicated regular number special number 13 number. digit numbers Australia my business business plan available customer meeting existing number affiliate handset or number. Uh-oh. Handset. Uh-oh. Inquiring about the about handset. Can you provide me information? Or is there any link where where the customer can Uh-oh. check what's But available I am but I am including it. So far about handset. Customer handset plan. My handset Okay. Headset. Okay. It to my handset. Usually, regular 02:50 invoice handset. Handset. Yeah. Yealink Yealink wireless handset. 02:50 customer. Separate 7995. Handset Heelink wireless 250. Plan wireless is PayG VoIP $9.09 plus tax. VoIP plan. Internet plan email email or Hang on one last name on it. P o t h o. No. I know. Yes. Uh-oh. Uh-oh. Uh-oh. Like, for example, invoice delivery charge. So invoice my details, my instruction. So Uh-uh. payment after lunch Okay, Ananya. So inform with regards with informing the iNet, ongoing your current service Internet service rider. I suggest you if if you email wireless or desktop for home use Uh-uh. Back home for home use business. or office Okay. Okay. This customer is inquiring about a handset. She like he likes wireless, and he said he's going to use for home use only or for office. Wireless or desktop? Photos. Wireless are good for restaurants. Desktop may vary Ask and find out what they're using it for. What's the budget need to spend? Oh, see?","start_word":558,"end_word":1101,"sentiment":"neutral","sentiment_score":0.0017899555352735607},{"text":"This is very amazing person.","start_word":1102,"end_word":1106,"sentiment":"positive","sentiment_score":0.566559910774231},{"text":"Handset.","start_word":1107,"end_word":1107,"sentiment":"neutral","sentiment_score":0.3129577040672302},{"text":"My details Oh, I think she's a good researcher. She's doing well, she's doing a great job.","start_word":1108,"end_word":1124,"sentiment":"positive","sentiment_score":0.4519554674625397},{"text":"Hi, Paola. How are you? Do you remember Bryson Williams? Hi, Dom.","start_word":1125,"end_word":1136,"sentiment":"neutral","sentiment_score":0.09369844943284988},{"text":"I'm doing great.","start_word":1137,"end_word":1139,"sentiment":"positive","sentiment_score":0.41798728704452515},{"text":"I have spoke with Bupendra. I'm just waiting for the picture of router so that Maureen can check if it's compatible. Yes. Bryson with Supa Network, Sabiko. Sabiko. Yes. Bryson with Supa Network, Sabiko. Yes. I spoke with her yesterday. I even told her, let me know once she's finished signing up so we can activate her account right away. Give me the creditor. The credit is the credit is mine. Time management from priority to multitask. Attention to the Dom, don't forget to send report. Report Yes, Dom. But believe now, my finishing decision now. Uh-uh. Uh-uh. Uh-uh. Just not bad. Activate notification provisioning team. This notification, this customer turned out to other ISP. NBN. Case to peace basis NBN record NBN or NDI activated activate San. Automatic Facebook leads. Yes, Dom. I will. So don't do not forget to send a daily report. Yes, Dom, I will.","start_word":1140,"end_word":1288,"sentiment":"neutral","sentiment_score":0.09771868356522298},{"text":"Thanks.","start_word":1289,"end_word":1289,"sentiment":"positive","sentiment_score":0.4087564349174499},{"text":"Okay. No. Therapy. Therapy. Monday. Monday. Mhmm. Okay. Depading on and off. 2PM Saturday 2PM, seven hours.","start_word":1290,"end_word":1306,"sentiment":"neutral","sentiment_score":0.010527915321290491},{"text":"So Thank you.","start_word":1307,"end_word":1309,"sentiment":"positive","sentiment_score":0.336986243724823},{"text":"I just sign up. Sign up. Alzheimer's. 1961. Alzheimer's. July 9. August, September. '19 Eighteen number, sir. 1960 50 indeed. '1 Oh, fifties. '19 Fifty, sixties. '61. 1919 Nineteen sixty ninety sixty sixty one sixty two? '54 c maxi seventy two thousand twenty six minus 1960 65. 65. Sixty five September, October, November, December. August, September, October, November. August, September, October. Twenty four months. Okay. Activated after lunch, but but Oh June 15. After nine days, notice. Uh-uh. Uh-uh. Disconnection. Twenty four to forty eight hours. They disconnect One month. That is three months. The manual May, June, July. By the book. By the book. Mm-mm. Address account name. Appointment. Oh, no blackout. Oh. I Thanks, Sign up. June 25. Ah, okay. '23. Payment. Uh-oh. Uh-oh. Please submit. Concern. You hear my concern? No. In one month. That's termination request service modem system Hello? Oh. Oh. Oh. Oh. P, Elementary school. Oh, okay. Like the service being okay.","start_word":1310,"end_word":1467,"sentiment":"neutral","sentiment_score":-0.011362058110535145},{"text":"You wanna connect the service and Uh-oh. Oh, thank you, daddy.","start_word":1468,"end_word":1478,"sentiment":"positive","sentiment_score":0.5827838182449341},{"text":"Eleven or ten.","start_word":1479,"end_word":1481,"sentiment":"neutral","sentiment_score":0.216383695602417}],"average":{"sentiment":"neutral","sentiment_score":0.017830071849155867}}}}