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And have you already confirmed which network is enabled to your address, or would you like us to check it for you? Oh, oh, okay. So your address is the Linham Network. Okay. So, basically, our activation and ordering process should be done through our site. Have you already checked our website? Because from the website, the applicable or options for your plan is available, the prices, and the contract as well. And also and also if you would like, I can get your address so we can ask our tech department if there is an NDC payable to your address so you are aware of? Are you first time connecting to the Internet services to this address? Oh, okay. So there might be a NDC applicable new development charge, which is $330. That's a mandated fee being instructed and charged by the network itself, which is Linham Network. Are you aware about that? Not yet. Yeah. So if you would like, I can check first the address because, basically, seven okay? Mhmm. 30671. And do you have any 3061. Do you have any apartment number or unit number? Okay. Got it. Could you stay on the line for a minute or two while asking our tech rep to check? Okay. Thank you so much. Hello? Can you hear me? Oh, I'm not really sure if you heard what I said because I did not get any response from you. I said they're still checking your address and awaiting for their response. So if you could stay in the line, that would be fine. But if you cannot, I can call you back once we got the details. Alright. Sure. What is your phone number to call you back? Thank you. May I have your first name, please? Thank you, Raj. I'll call you as soon as I get a response to this matter. Okay? 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This is Nuratal accounts. How may I help you today? Oh, sure. We would love to assist you today.\n\nAnd have you already confirmed which network is enabled to your address, or would you like us to check it for you? Oh, oh, okay. So your address is the Linham Network. Okay. So, basically, our activation and ordering process should be done through our site.\n\nHave you already checked our website? Because from the website, the applicable or options for your plan is available, the prices, and the contract as well. And also and also if you would like, I can get your address so we can ask our tech department if there is an NDC payable to your address so you are aware of? Are you first time connecting to the Internet services to this address? Oh, okay.\n\nSo there might be a NDC applicable new development charge, which is $330. That's a mandated fee being instructed and charged by the network itself, which is Linham Network. Are you aware about that? Not yet. Yeah.\n\nSo if you would like, I can check first the address because, basically, seven okay? Mhmm. 30671. And do you have any 3061. Do you have any apartment number or unit number?\n\nOkay. Got it. Could you stay on the line for a minute or two while asking our tech rep to check? Okay. Thank you so much.\n\nHello? Can you hear me? Oh, I'm not really sure if you heard what I said because I did not get any response from you. I said they're still checking your address and awaiting for their response. So if you could stay in the line, that would be fine.\n\nBut if you cannot, I can call you back once we got the details. Alright. Sure. What is your phone number to call you back? Thank you.\n\nMay I have your first name, please? Thank you, Raj. I'll call you as soon as I get a response to this matter. Okay? Thank you,","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.2345453649759293},{"text":"This is Nuratal accounts.","start":0.48,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.2862033471465111},{"text":"How may I help you today?","start":1.8399999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.4067317893107732},{"text":"Oh, sure.","start":10.88,"end":11.599999,"sentiment":"positive","sentiment_score":0.466964989900589},{"text":"We would love to assist you today.","start":11.599999,"end":13.679999,"sentiment":"positive","sentiment_score":0.7340671249798366}],"sentiment":"positive","sentiment_score":0.49460746720433235,"num_words":20,"start":0.16,"end":13.679999},{"sentences":[{"text":"And have you already confirmed which network is enabled to your address, or would you like us to check it for you?","start":13.679999,"end":22.505,"sentiment":"neutral","sentiment_score":0.230937006121332},{"text":"Oh, oh, okay.","start":26.645,"end":30.310001,"sentiment":"neutral","sentiment_score":0.06477065943181515},{"text":"So your address is the Linham Network.","start":30.310001,"end":32.57,"sentiment":"neutral","sentiment_score":0.08421650741781507},{"text":"Okay.","start":32.63,"end":33.13,"sentiment":"neutral","sentiment_score":0.1246386617422104},{"text":"So, basically, our activation and ordering process should be done through our site.","start":33.190002,"end":39.85,"sentiment":"neutral","sentiment_score":0.19936518944226778}],"sentiment":"neutral","sentiment_score":0.18653973455176406,"num_words":46,"start":13.679999,"end":39.85},{"sentences":[{"text":"Have you already checked our website?","start":40.07,"end":42.65,"sentiment":"neutral","sentiment_score":0.08259428354601066},{"text":"Because from the website, the applicable or options for your plan is available, the prices, and the contract as 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itself, which is Linham Network.","start":88.66,"end":97.32,"sentiment":"neutral","sentiment_score":-0.039196893805637956},{"text":"Are you aware about that?","start":100.174995,"end":101.555,"sentiment":"neutral","sentiment_score":-0.05511324480175972},{"text":"Not yet.","start":101.695,"end":102.515,"sentiment":"neutral","sentiment_score":-0.2179388478398323},{"text":"Yeah.","start":104.415,"end":104.895,"sentiment":"neutral","sentiment_score":-0.05292477458715439}],"sentiment":"neutral","sentiment_score":-0.07078232132905238,"num_words":37,"start":79.755,"end":104.895},{"sentences":[{"text":"So if you would like, I can check first the address because, basically, seven okay?","start":104.895,"end":117.079994,"sentiment":"neutral","sentiment_score":-0.029832024903347094},{"text":"Mhmm.","start":122.5,"end":123.0,"sentiment":"neutral","sentiment_score":0.0036271403077989817},{"text":"30671.","start":127.445,"end":129.365,"sentiment":"neutral","sentiment_score":-0.0001955653715413064},{"text":"And do you have any 3061.","start":129.365,"end":137.045,"sentiment":"neutral","sentiment_score":-0.014161653661479553},{"text":"Do you have any apartment number or unit number?","start":137.045,"end":145.53,"sentiment":"neutral","sentiment_score":-0.0024537273372213044}],"sentiment":"neutral","sentiment_score":-0.017221945831806806,"num_words":32,"start":104.895,"end":145.53},{"sentences":[{"text":"Okay.","start":146.47,"end":146.97,"sentiment":"neutral","sentiment_score":0.007699162699282169},{"text":"Got it.","start":147.35,"end":148.01001,"sentiment":"neutral","sentiment_score":0.014427377376705406},{"text":"Could you stay on the line for a minute or two while asking our tech rep to check?","start":150.39,"end":155.85501,"sentiment":"neutral","sentiment_score":-0.010936453472822905},{"text":"Okay.","start":158.475,"end":158.975,"sentiment":"neutral","sentiment_score":0.1321648210287094},{"text":"Thank you so much.","start":159.035,"end":160.255,"sentiment":"positive","sentiment_score":0.3943898379802704}],"sentiment":"neutral","sentiment_score":0.0595931510727566,"num_words":26,"start":146.47,"end":160.255},{"sentences":[{"text":"Hello?","start":515.055,"end":515.455,"sentiment":"neutral","sentiment_score":0.0900615006685257},{"text":"Can you hear me?","start":515.455,"end":516.515,"sentiment":"neutral","sentiment_score":0.012621439527720213},{"text":"Oh, I'm not really sure if you heard what I said because I did not get any response from you.","start":518.975,"end":524.195,"sentiment":"neutral","sentiment_score":-0.28971984423696995},{"text":"I said they're still checking your address and awaiting for their 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I need Internet and phone connection in my property, please. I think I've spoken to Lynham network guys, and they they direct it to you guys. Okay. So do What is NDC? Yes. Yes. No. I'm not aware of it. Okay. Check the address. Number number 7 Foothill Lane, F, 00, T H I, L L, Foothill Lane, Campbellfield, Victoria 301 30671. Six 1. No. No. 3061. Right. This is address. 7 Foot Hill Lane, Campbellfield. Is it is it a business? Yes. Yes. I can hear you. Okay. No problem. Thank you, sir. Can you call me back? 0426379786. Raj, r a j e. 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I need Internet and phone connection in my property, please. I think I've spoken to Lynham network guys, and they they direct it to you guys. Okay. So do What is NDC?\n\nYes. Yes. No. I'm not aware of it. Okay.\n\nCheck the address. Number number 7 Foothill Lane, F, 00, T H I, L L, Foothill Lane, Campbellfield, Victoria 301 30671. Six 1. No. No.\n\n3061. Right. This is address. 7 Foot Hill Lane, Campbellfield. Is it is it a business?\n\nYes. Yes. I can hear you. Okay. No problem.\n\nThank you, sir. Can you call me back? 0426379786. Raj, r a j e. 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This is Nuratal accounts. How may I help you today?\n\nChannel 1: Hi. I need Internet and phone connection in my property, please.\n\nChannel 0: Oh, sure. We would love to assist you today. And have you already confirmed which network is enabled to your address, or would you like us to check it for you?\n\nChannel 1: I think I've spoken to Lynham network guys,\n\nChannel 0: Oh,\n\nChannel 1: and they they direct it to you guys.\n\nChannel 0: oh, okay. So your address is the Linham Network. Okay. So, basically, our activation and ordering process should be done through our site. Have you already checked our website?\n\nBecause from the website, the applicable or options for your plan is available, the prices, and the contract as well.\n\nChannel 1: Okay. So\n\nChannel 0: And also\n\nChannel 1: do\n\nChannel 0: and also if you would like, I can get your address so we can ask our tech department if there is an NDC payable to your address so you are aware of?\n\nChannel 1: What\n\nChannel 0: Are\n\nChannel 1: is\n\nChannel 0: you\n\nChannel 1: NDC?\n\nChannel 0: first time connecting to the Internet services to this\n\nChannel 1: Yes.\n\nChannel 0: address?\n\nChannel 1: Yes.\n\nChannel 0: Oh, okay. So there might be a NDC applicable new development charge, which is $330. That's a mandated fee being instructed and charged by the network itself, which is Linham Network. Are you aware about that? Not\n\nChannel 1: No. I'm\n\nChannel 0: yet.\n\nChannel 1: not aware of it.\n\nChannel 0: Yeah. So if you would like, I can check first the address because, basically,\n\nChannel 1: Okay. Check the address. Number number 7\n\nChannel 0: seven okay?\n\nChannel 1: Foothill Lane, F, 00, T H I, L L, Foothill Lane,\n\nChannel 0: Mhmm.\n\nChannel 1: Campbellfield, Victoria 301 30671.\n\nChannel 0: 30671.\n\nChannel 1: Six 1.\n\nChannel 0: And do you have\n\nChannel 1: No. No.\n\nChannel 0: any\n\nChannel 1: 3061.\n\nChannel 0: 3061. Do you have any apartment number or unit\n\nChannel 1: Right. This is address. 7 Foot Hill Lane, Campbellfield.\n\nChannel 0: number? Okay.\n\nChannel 1: Is it is\n\nChannel 0: Got\n\nChannel 1: it\n\nChannel 0: it.\n\nChannel 1: a business?\n\nChannel 0: Could you stay on the line for a minute or two while asking our tech rep to check?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you so much. Hello? Can you hear me?\n\nChannel 1: Yes. I can hear you.\n\nChannel 0: Oh, I'm not really sure if you heard what I said because I did not get any response from you. I said they're still checking your address and awaiting for their response. 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e.","start":554.8,"end":556.74,"sentiment":"neutral","sentiment_score":0.021842144802212714}],"sentiment":"neutral","sentiment_score":0.021842144802212714,"channel":1,"num_words":5,"start":554.8,"end":556.74},{"sentences":[{"text":"Thank you, Raj.","start":556.95496,"end":558.01495,"sentiment":"positive","sentiment_score":0.386164128780365},{"text":"I'll call you as soon as I get a response to this matter.","start":558.07495,"end":562.55493,"sentiment":"neutral","sentiment_score":0.24478078461610353},{"text":"Okay?","start":562.55493,"end":563.05493,"sentiment":"neutral","sentiment_score":0.18080228567123413}],"sentiment":"neutral","sentiment_score":0.26596734541303974,"channel":0,"num_words":17,"start":556.95496,"end":563.05493},{"sentences":[{"text":"Thank you.","start":563.44,"end":564.18,"sentiment":"neutral","sentiment_score":0.31812646985054016}],"sentiment":"neutral","sentiment_score":0.31812646985054016,"channel":1,"num_words":2,"start":563.44,"end":564.18},{"sentences":[{"text":"Thank you,","start":564.39496,"end":565.13495,"sentiment":"positive","sentiment_score":0.37353462539613247}],"sentiment":"positive","sentiment_score":0.37353462539613247,"channel":0,"num_words":2,"start":564.39496,"end":565.13495}]},"summary":{"result":"success","short":"The customer, Raj, calls Nuratal accounts to inquire about internet and phone connection in his property. The representative, Nuratal accounts, informs Raj that activation and ordering should be done through their website and offers to check his address for a NDC payable fee. The representative also informs Raj that there may be a new development charge and provides him with the address and contact information for their tech department."},"intents":{"segments":[{"text":"This is Nuratal accounts. How may I help you today? Hi.","start_word":1,"end_word":11,"intents":[{"intent":"Assist","confidence_score":0.090768225}]},{"text":"And have you already confirmed which network is enabled to your address, or would you like us to check it for you?","start_word":31,"end_word":52,"intents":[{"intent":"Check network","confidence_score":0.016589783}]},{"text":"So, basically, our activation and ordering process should be done through our site. Have you already checked our website? Because from the website, the applicable or options for your plan is available, the prices, and the contract as well. Okay.","start_word":80,"end_word":119,"intents":[{"intent":"Activate and order","confidence_score":0.015067136}]},{"text":"Have you already checked our website? Because from the website, the applicable or options for your plan is available, the prices, and the contract as well. Okay.","start_word":93,"end_word":119,"intents":[{"intent":"Check website","confidence_score":0.092102595}]},{"text":"So And also do and also if you would like, I can get your address so we can ask our tech department if there is an NDC payable to your address so you are aware of? What Are is you NDC?","start_word":120,"end_word":160,"intents":[{"intent":"Get address","confidence_score":0.44682366},{"intent":"Check ndc payable","confidence_score":0.0098409215}]},{"text":"So there might be a NDC applicable new development charge, which is $330. That's a mandated fee being instructed and charged by the network itself, which is Linham Network. Are you aware about that? Not No.","start_word":175,"end_word":210,"intents":[{"intent":"Confirm ndc charge","confidence_score":0.082312666}]}]},"sentiments":{"segments":[{"text":"Hi. This is Nuratal accounts.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.2757996618747711},{"text":"How may I help you today?","start_word":5,"end_word":10,"sentiment":"positive","sentiment_score":0.39601197838783264},{"text":"Hi. I need Internet and phone connection in my property, please.","start_word":11,"end_word":21,"sentiment":"neutral","sentiment_score":0.09522832185029984},{"text":"Oh, sure. We would love to assist you today.","start_word":22,"end_word":30,"sentiment":"positive","sentiment_score":0.6460912227630615},{"text":"And have you already confirmed which network is enabled to your address, or would you like us to check it for you? I think I've spoken to Lynham network guys, Oh, and they they direct it to you guys. oh, okay. So your address is the Linham Network. Okay. So, basically, our activation and ordering process should be done through our site. Have you already checked our website? Because from the website, the applicable or options for your plan is available, the prices, and the contract as well. Okay. So And also do and also if you would like, I can get your address so we can ask our tech department if there is an NDC payable to your address so you are aware of? What Are is you NDC? first time connecting to the Internet services to this Yes. address? Yes. Oh, okay. So there might be a NDC applicable new development charge, which is $330. That's a mandated fee being instructed and charged by the network itself, which is Linham Network. Are you aware about that? Not No. I'm yet. not aware of it. Yeah. So if you would like, I can check first the address because, basically, Okay. Check the address. Number number 7 seven okay? Foothill Lane, F, 00, T H I, L L, Foothill Lane, Mhmm. Campbellfield, Victoria 301 30671. 30671. Six 1. And do you have No. No. any 3061. 3061. Do you have any apartment number or unit Right. This is address. 7 Foot Hill Lane, Campbellfield. number? Okay. Is it is Got it it. a business? Could you stay on the line for a minute or two while asking our tech rep to check? Yes. Okay.","start_word":31,"end_word":314,"sentiment":"neutral","sentiment_score":0.02587717318965588},{"text":"Thank you so much.","start_word":315,"end_word":318,"sentiment":"positive","sentiment_score":0.3993944823741913},{"text":"Hello? Can you hear me? Yes. I can hear you. Oh, I'm not really sure if you heard what I said because I did not get any response from you. I said they're still checking your address and awaiting for their response. So if you could stay in the line, that would be fine. But if you cannot, I can call you back once we got the details. Okay. No problem.","start_word":319,"end_word":389,"sentiment":"neutral","sentiment_score":-0.1636248081922531},{"text":"Thank you, sir.","start_word":390,"end_word":392,"sentiment":"positive","sentiment_score":0.38723859190940857},{"text":"Can you call me back? Alright. Sure. What is your phone number to call you back? 0426379786. Thank you. May I have your first name, please? Raj, r a j e.","start_word":393,"end_word":423,"sentiment":"neutral","sentiment_score":0.046482495963573456},{"text":"Thank you, Raj.","start_word":424,"end_word":426,"sentiment":"positive","sentiment_score":0.3944926857948303},{"text":"I'll call you as soon as I get a response to this matter. Okay?","start_word":427,"end_word":440,"sentiment":"neutral","sentiment_score":0.2457600086927414},{"text":"Thank you. Thank you,","start_word":441,"end_word":444,"sentiment":"positive","sentiment_score":0.577020451426506}],"average":{"sentiment":"neutral","sentiment_score":0.0416926128108327}}}}