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Your call may be recorded for quality and coaching purposes. Please tell our representatives if you do not wish to have your call recorded. To improve our quality of service, you will be asked to participate in a post call survey. For general occupations inquiries, press 1.\n\nFor trade occupations inquiries, press 2. For all other inquiries, press 3. 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Your call may be recorded for quality and coaching purposes. Please tell our representatives if you do not wish to have your call recorded. To improve our quality of service, you will be asked to participate in a post call survey. For general occupations inquiries, press 1.\n\nFor trade occupations inquiries, press 2. For all other inquiries, press 3. To hear these options again, press 9.","paragraphs":[{"sentences":[{"text":"Welcome to Better Sys.","start":1.04,"end":2.5,"sentiment":"positive","sentiment_score":0.4791521951556206},{"text":"Your call may be recorded for quality and coaching purposes.","start":3.04,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.016344104334712027},{"text":"Please tell our representatives if you do not wish to have your call recorded.","start":7.12,"end":10.9,"sentiment":"negative","sentiment_score":-0.5139572620391846},{"text":"To improve our quality of service, you will be asked to participate in a post call survey.","start":11.679999,"end":17.215,"sentiment":"neutral","sentiment_score":-0.06813393094960381},{"text":"For general occupations inquiries, press 1.","start":17.595,"end":20.815,"sentiment":"neutral","sentiment_score":-0.02614798427869876}],"sentiment":"neutral","sentiment_score":-0.1324980130017388,"channel":1,"num_words":51,"start":1.04,"end":20.815},{"sentences":[{"text":"For trade occupations inquiries, press 2.","start":21.755001,"end":25.135,"sentiment":"neutral","sentiment_score":-0.004478088890512784},{"text":"For all other inquiries, press 3.","start":26.07,"end":28.89,"sentiment":"neutral","sentiment_score":-0.009998670468727747},{"text":"To hear these options again, press 9.","start":30.39,"end":33.21,"sentiment":"neutral","sentiment_score":-0.017744265496730804}],"sentiment":"neutral","sentiment_score":-0.011108969191187307,"channel":1,"num_words":19,"start":21.755001,"end":33.21}]},"summary":{"result":"success","short":"The customer is calling Better Sys and is informed that their call may be recorded. 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