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Can I have your full address, please, for me to check the service availability? G. Mhmm. Zero five. Mhmm. Thirty two Kitchener. Okay. Is it okay if I put you on hold? Let me just check this address. K. Hang on. Hello? Yes. Thank you for waiting. So after checking the address sorry. The address, is it is available under Supa Networks. So have you tried to visit our website or not yet? Okay. I see. So, our activation and signing up of services via our website, which is at airtel.net.au. There, you'll see the available plan speeds that we have under Supa Networks. And if you'll be needing a router, then the contract terms. Yeah. For the ordering of the plan speed and the router. Yeah. I can walk you through over our website, explain the available plan speed that we have. Sure. Okay. So for our basic one, we have the SupaFiber Boost, which is 25 over 10 Mbps unlimited. That is good for a family of three to five users for email surfing. Okay. If this is a business mhmm. We have, mhmm, we have our, mhmm, we have our fastest speed, which is the ultrafast Supa 1,000 over 1,000 Mbps unlimited. So for the upload, it's 1,000, then upload and download this book 1,000. That is $120.95. So that's a limited download, stream movies, and UHD, TVN 16 k quality, but low latency online gaming. I can suggest the 750 over 750 as well. That is both for download and upload speed, which is $101,109.95 dollars. Because I can assure you if I can give you the cheapest one. Sorry. The standard one, which is 50 Over 20 since that's the business address. So either. Yeah. That's correct. Either of the seven 50 or one thousand. 1,000 is that is for the upload and download speed. That is our fastest speed that we have. Mhmm. I'm sorry? Actually, that is unlimited. So for the yeah. As long as Yeah. 1,000. Over one thousand Mbps. Mhmm. Megabyte. Seven. Business plan basic. May I know where? Is it at the website? Yeah. But as of checking the address, NBN is not available. Only Supa Network is available on the address. So that business plan that you're referring is not working at the address. Yes. Because the only network available is Supa Networks on your address. G 05. Unit G 05? Mhmm. Thirty two Kitchener. Mhmm. Bankstown, NSW. Yeah. Yeah. That's correct. Because it really depends on the address. So upon on your address, Supa network is only available. Actually, you can also check that one at the area. You'll see a NTD box. That's the network termination device mounted on your wall where there's written Supa network box or MikroTik box. Mhmm. Mhmm. It might be a MikroTik box or Supanetwork box. Sometimes there's no label Supanetwork, only like a small block box or a big box. Yeah. Digitech. Digitech. Yeah. That is the name of the box. The one that establishing a connection at the address. So if ever you'll be signing up, you'll need to get a router, which you'll be connecting to that box for you to have a Wi Fi at the area. One sorry. $120.95. That's Yes. The 1,000. That is the 750 MBPS. Mhmm. But as of the moment, we do have a discount, which is if you chose six six, twelve, or twenty four month contract, we'll be providing 15 percent this month. Yes. Okay. So that is the no contract, if ever. Mhmm. Yeah. 9. Yeah. 100 for 750 MBPS, it's $109.95 per month. Yeah. Monthly basis. If you'll only be using that for, like, a CCTV, or do you also have a computer, if ever? Ever? Mhmm. Yeah. Actually, $7.50 is all goods. That's only the equipment that you be using the Internet. Yeah. Shouldn't. Oh, sorry? Supa Supa Networks. Just n p n mhmm. Yeah. So even if with other if you inquire with other Internet service provider, that's the only network that can can access Internet in the area. Mhmm. Yeah. That's correct. For residential use, I can suggest the standard one that is, yeah, for a family of three to five users. This is mostly of our customer using. If there's no, like, heavy consuming Internet, this is already good for gaming, TV streaming, surfing phones, Yeah. It we can also use that one for the address since your address is actually residential. So yeah. It should work. Mhmm. Yeah. Oh, sorry. What do you mean? We do also have a Supa Family Fiverr booth as well. That is 500 over 500 MBPS unlimited as well. Yeah. That is $89.95 per month. I can suggest we can start with this speed, which is the standard one then or the standard one, which is $79.95. And if ever the speed runs low when you use all the devices at the same time, we can upgrade it to 500 MB PS. It's never yeah. We can test it first. Yeah. We can you just need to reboot the router, like, turn off, turn on for the upgrade to take effect. Mhmm. For us to make sure what what plan suits the area and your usage. Hello? Can you hear 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nI see. Hang on. Let me just check the address. Can I have your full address, please, for me to check the service availability? G.\n\nMhmm. Zero five. Mhmm. Thirty two Kitchener. Okay.\n\nIs it okay if I put you on hold? Let me just check this address. K. Hang on. Hello?\n\nYes. Thank you for waiting. So after checking the address sorry. The address, is it is available under Supa Networks. So have you tried to visit our website or not yet?\n\nOkay. I see. So, our activation and signing up of services via our website, which is at airtel.net.au. There, you'll see the available plan speeds that we have under Supa Networks. And if you'll be needing a router, then the contract terms.\n\nYeah. For the ordering of the plan speed and the router. Yeah. I can walk you through over our website, explain the available plan speed that we have. Sure.\n\nOkay. So for our basic one, we have the SupaFiber Boost, which is 25 over 10 Mbps unlimited. That is good for a family of three to five users for email surfing. Okay. If this is a business mhmm.\n\nWe have, mhmm, we have our, mhmm, we have our fastest speed, which is the ultrafast Supa 1,000 over 1,000 Mbps unlimited. So for the upload, it's 1,000, then upload and download this book 1,000. That is $120.95. So that's a limited download, stream movies, and UHD, TVN 16 k quality, but low latency online gaming. I can suggest the 750 over 750 as well.\n\nThat is both for download and upload speed, which is $101,109.95 dollars. Because I can assure you if I can give you the cheapest one. Sorry. The standard one, which is 50 Over 20 since that's the business address. So either.\n\nYeah. That's correct. Either of the seven 50 or one thousand. 1,000 is that is for the upload and download speed. That is our fastest speed that we have.\n\nMhmm. I'm sorry? Actually, that is unlimited. So for the yeah. As long as Yeah.\n\n1,000. Over one thousand Mbps. Mhmm. Megabyte. Seven.\n\nBusiness plan basic. May I know where? Is it at the website? Yeah. But as of checking the address, NBN is not available.\n\nOnly Supa Network is available on the address. So that business plan that you're referring is not working at the address. Yes. Because the only network available is Supa Networks on your address. G 05.\n\nUnit G 05? Mhmm. Thirty two Kitchener. Mhmm. Bankstown, NSW.\n\nYeah. Yeah. That's correct. Because it really depends on the address. So upon on your address, Supa network is only available.\n\nActually, you can also check that one at the area. You'll see a NTD box. That's the network termination device mounted on your wall where there's written Supa network box or MikroTik box. Mhmm. Mhmm.\n\nIt might be a MikroTik box or Supanetwork box. Sometimes there's no label Supanetwork, only like a small block box or a big box. Yeah. Digitech. Digitech.\n\nYeah. That is the name of the box. The one that establishing a connection at the address. So if ever you'll be signing up, you'll need to get a router, which you'll be connecting to that box for you to have a Wi Fi at the area. One sorry.\n\n$120.95. That's Yes. The 1,000. That is the 750 MBPS. Mhmm.\n\nBut as of the moment, we do have a discount, which is if you chose six six, twelve, or twenty four month contract, we'll be providing 15 percent this month. Yes. Okay. So that is the no contract, if ever. Mhmm.\n\nYeah. 9. Yeah. 100 for 750 MBPS, it's $109.95 per month. Yeah.\n\nMonthly basis. If you'll only be using that for, like, a CCTV, or do you also have a computer, if ever? Ever? Mhmm. Yeah.\n\nActually, $7.50 is all goods. That's only the equipment that you be using the Internet. Yeah. Shouldn't. Oh, sorry?\n\nSupa Supa Networks. Just n p n mhmm. Yeah. So even if with other if you inquire with other Internet service provider, that's the only network that can can access Internet in the area. Mhmm.\n\nYeah. That's correct. For residential use, I can suggest the standard one that is, yeah, for a family of three to five users. This is mostly of our customer using. If there's no, like, heavy consuming Internet, this is already good for gaming, TV streaming, surfing phones, Yeah.\n\nIt we can also use that one for the address since your address is actually residential. So yeah. It should work. Mhmm. Yeah.\n\nOh, sorry. What do you mean? We do also have a Supa Family Fiverr booth as well. That is 500 over 500 MBPS unlimited as well. Yeah.\n\nThat is $89.95 per month. I can suggest we can start with this speed, which is the standard one then or the standard one, which is $79.95. And if ever the speed runs low when you use all the devices at the same time, we can upgrade it to 500 MB PS. It's never yeah. We can test it first.\n\nYeah. We can you just need to reboot the router, like, turn off, turn on for the upgrade to take effect. Mhmm. For us to make sure what what plan suits the area and your usage. Hello?\n\nCan you hear me?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.2297629714012146},{"text":"Good afternoon.","start":1.68,"end":2.3999999,"sentiment":"positive","sentiment_score":0.4574807286262512},{"text":"This is Maureen from Airtel tech support.","start":2.3999999,"end":4.66,"sentiment":"positive","sentiment_score":0.4265742131641933},{"text":"How can I assist you today?","start":5.52,"end":6.8999996,"sentiment":"positive","sentiment_score":0.4437720477581024},{"text":"Okay.","start":16.345001,"end":16.665,"sentiment":"neutral","sentiment_score":0.04577498883008957}],"sentiment":"positive","sentiment_score":0.40230301154010434,"num_words":17,"start":0.96,"end":16.665},{"sentences":[{"text":"I see.","start":16.665,"end":17.145,"sentiment":"neutral","sentiment_score":0.04001505859196186},{"text":"Hang on.","start":17.145,"end":17.465,"sentiment":"neutral","sentiment_score":0.0382453128695488},{"text":"Let me just check the address.","start":17.465,"end":21.085,"sentiment":"neutral","sentiment_score":0.045170689622561135},{"text":"Can I have your full address, please, for me to check the service availability?","start":41.465,"end":45.165,"sentiment":"neutral","sentiment_score":0.057451973004000526},{"text":"G.","start":46.585,"end":46.985,"sentiment":"neutral","sentiment_score":0.010266117751598358}],"sentiment":"neutral","sentiment_score":0.04968554481863976,"num_words":25,"start":16.665,"end":46.985},{"sentences":[{"text":"Mhmm.","start":46.985,"end":47.485,"sentiment":"neutral","sentiment_score":0.010249549522995949},{"text":"Zero five.","start":49.625,"end":50.605,"sentiment":"neutral","sentiment_score":0.011015440803021193},{"text":"Mhmm.","start":50.665,"end":51.165,"sentiment":"neutral","sentiment_score":0.014442471787333488},{"text":"Thirty two 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on.","start":69.325,"end":70.064995,"sentiment":"neutral","sentiment_score":0.05628043785691261},{"text":"Hello?","start":152.825,"end":153.325,"sentiment":"neutral","sentiment_score":0.05195373296737671}],"sentiment":"neutral","sentiment_score":0.05890729494000736,"num_words":19,"start":64.05,"end":153.325},{"sentences":[{"text":"Yes.","start":155.065,"end":155.465,"sentiment":"neutral","sentiment_score":0.14837849140167236},{"text":"Thank you for waiting.","start":155.465,"end":156.345,"sentiment":"neutral","sentiment_score":0.323413722217083},{"text":"So after checking the address sorry.","start":156.345,"end":158.825,"sentiment":"neutral","sentiment_score":0.07734501796464126},{"text":"The address, is it is available under Supa Networks.","start":158.825,"end":162.925,"sentiment":"neutral","sentiment_score":0.0685516922838158},{"text":"So have you tried to visit our website or not yet?","start":163.29001,"end":166.43001,"sentiment":"neutral","sentiment_score":0.023293735120784153}],"sentiment":"neutral","sentiment_score":0.0896548324174458,"num_words":31,"start":155.065,"end":166.43001},{"sentences":[{"text":"Okay.","start":172.81,"end":173.05,"sentiment":"neutral","sentiment_score":-0.05426289886236191},{"text":"I see.","start":173.05,"end":173.69,"sentiment":"neutral","sentiment_score":-0.013424564152956007},{"text":"So, our activation and signing up of services via our website, which is at airtel.net.au.","start":173.69,"end":181.94499,"sentiment":"neutral","sentiment_score":0.0548500740279754},{"text":"There, you'll see the available plan speeds that we have under Supa Networks.","start":182.165,"end":186.58499,"sentiment":"neutral","sentiment_score":0.059829569493348785},{"text":"And if you'll be needing a router, then the contract terms.","start":187.205,"end":191.37,"sentiment":"neutral","sentiment_score":0.01835214685310017}],"sentiment":"neutral","sentiment_score":0.040983264334499836,"num_words":42,"start":172.81,"end":191.37},{"sentences":[{"text":"Yeah.","start":196.97,"end":197.29,"sentiment":"neutral","sentiment_score":0.004158707335591316},{"text":"For the ordering of the plan speed and the router.","start":197.29,"end":201.39,"sentiment":"neutral","sentiment_score":0.019369261898100378},{"text":"Yeah.","start":208.61499,"end":209.11499,"sentiment":"neutral","sentiment_score":0.020344410091638565},{"text":"I can walk you through over our website, explain the available plan speed that we have.","start":210.69499,"end":216.72,"sentiment":"neutral","sentiment_score":0.06730385078117251},{"text":"Sure.","start":218.24,"end":218.74,"sentiment":"neutral","sentiment_score":0.14122799038887024}],"sentiment":"neutral","sentiment_score":0.049527080665374625,"num_words":29,"start":196.97,"end":218.74},{"sentences":[{"text":"Okay.","start":222.24,"end":222.74,"sentiment":"neutral","sentiment_score":0.09214778989553452},{"text":"So for our basic one, we have the SupaFiber Boost, which is 25 over 10 Mbps unlimited.","start":222.8,"end":229.62,"sentiment":"neutral","sentiment_score":0.13804234871092966},{"text":"That is good for a family of three to five users for email surfing.","start":230.565,"end":235.065,"sentiment":"neutral","sentiment_score":0.1461458442998784},{"text":"Okay.","start":238.645,"end":239.145,"sentiment":"neutral","sentiment_score":-0.09164658933877944},{"text":"If this is a business 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either.","start":326.52,"end":327.5,"sentiment":"neutral","sentiment_score":0.02798370085656643}],"sentiment":"neutral","sentiment_score":0.12225653499183131,"num_words":41,"start":306.62,"end":327.5},{"sentences":[{"text":"Yeah.","start":330.75998,"end":331.24,"sentiment":"neutral","sentiment_score":0.05033931881189346},{"text":"That's correct.","start":331.24,"end":332.13998,"sentiment":"neutral","sentiment_score":0.06432699598371983},{"text":"Either of the seven 50 or one thousand.","start":332.52,"end":335.25998,"sentiment":"neutral","sentiment_score":0.012642619898542762},{"text":"1,000 is that is for the upload and download speed.","start":340.44498,"end":344.205,"sentiment":"neutral","sentiment_score":0.080464693531394},{"text":"That is our fastest speed that we have.","start":344.205,"end":348.625,"sentiment":"neutral","sentiment_score":0.16346944868564606}],"sentiment":"neutral","sentiment_score":0.0825012687850615,"num_words":29,"start":330.75998,"end":348.625},{"sentences":[{"text":"Mhmm.","start":349.32498,"end":349.82498,"sentiment":"neutral","sentiment_score":0.034558944404125214},{"text":"I'm sorry?","start":352.525,"end":353.13,"sentiment":"neutral","sentiment_score":-0.004203967750072479},{"text":"Actually, that is unlimited.","start":357.29,"end":358.67,"sentiment":"neutral","sentiment_score":0.06800075713545084},{"text":"So for the yeah.","start":359.61002,"end":361.63,"sentiment":"neutral","sentiment_score":0.05610616132616997},{"text":"As long as Yeah.","start":363.69,"end":364.99,"sentiment":"neutral","sentiment_score":0.038773803506046534}],"sentiment":"neutral","sentiment_score":0.045178259784976645,"num_words":15,"start":349.32498,"end":364.99},{"sentences":[{"text":"1,000.","start":365.29,"end":366.11002,"sentiment":"neutral","sentiment_score":0.03284672275185585},{"text":"Over one thousand Mbps.","start":366.945,"end":368.405,"sentiment":"neutral","sentiment_score":0.03815477713942528},{"text":"Mhmm.","start":369.105,"end":369.605,"sentiment":"neutral","sentiment_score":0.025303171947598457},{"text":"Megabyte.","start":369.665,"end":370.165,"sentiment":"neutral","sentiment_score":0.042805254459381104},{"text":"Seven.","start":382.48,"end":382.72,"sentiment":"neutral","sentiment_score":0.01211979892104864}],"sentiment":"neutral","sentiment_score":0.033211757079698145,"num_words":8,"start":365.29,"end":382.72},{"sentences":[{"text":"Business plan basic.","start":382.72,"end":384.1,"sentiment":"neutral","sentiment_score":0.019504908472299576},{"text":"May I know where?","start":388.48,"end":389.6,"sentiment":"neutral","sentiment_score":-0.013067811029031873},{"text":"Is it at the website?","start":389.6,"end":390.82,"sentiment":"neutral","sentiment_score":-0.01116911694407463},{"text":"Yeah.","start":403.5,"end":404.0,"sentiment":"neutral","sentiment_score":-0.07945452630519867},{"text":"But as of checking the address, NBN is not available.","start":404.62,"end":408.64,"sentiment":"negative","sentiment_score":-0.41176386922597885}],"sentiment":"neutral","sentiment_score":-0.1846389270428082,"num_words":23,"start":382.72,"end":408.64},{"sentences":[{"text":"Only Supa Network is available on the address.","start":408.7,"end":411.92,"sentiment":"negative","sentiment_score":-0.34724273160099983},{"text":"So that business plan that you're referring is not working at the address.","start":412.30002,"end":419.32498,"sentiment":"negative","sentiment_score":-0.3494214140451871},{"text":"Yes.","start":429.785,"end":430.2,"sentiment":"neutral","sentiment_score":-0.03945013880729675},{"text":"Because the only network available is Supa Networks on your address.","start":430.44,"end":435.34003,"sentiment":"neutral","sentiment_score":-0.03442231404849074},{"text":"G 05.","start":436.68002,"end":437.74002,"sentiment":"neutral","sentiment_score":-0.03363502211868763}],"sentiment":"neutral","sentiment_score":-0.22302245351352862,"num_words":35,"start":408.7,"end":437.74002},{"sentences":[{"text":"Unit G 05?","start":440.84003,"end":442.695,"sentiment":"neutral","sentiment_score":0.001502666234349211},{"text":"Mhmm.","start":444.61502,"end":445.11502,"sentiment":"neutral","sentiment_score":-0.003003668272867799},{"text":"Thirty two 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get a router, which you'll be connecting to that box for you to have a Wi Fi at the area.","start":524.005,"end":533.625,"sentiment":"neutral","sentiment_score":0.08217338072136045},{"text":"One sorry.","start":545.22,"end":546.42,"sentiment":"neutral","sentiment_score":-0.04204815626144409}],"sentiment":"neutral","sentiment_score":0.04887060898983357,"num_words":49,"start":515.35,"end":546.42},{"sentences":[{"text":"$120.95.","start":546.42,"end":549.16,"sentiment":"neutral","sentiment_score":-0.007225243374705315},{"text":"That's Yes.","start":550.835,"end":552.375,"sentiment":"neutral","sentiment_score":-0.0002480931580066681},{"text":"The 1,000.","start":552.515,"end":553.495,"sentiment":"neutral","sentiment_score":0.005060079973191023},{"text":"That is the 750 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only network that can can access Internet in the area.","start":669.365,"end":681.82996,"sentiment":"neutral","sentiment_score":0.014737562090158463},{"text":"Mhmm.","start":685.73,"end":686.23,"sentiment":"neutral","sentiment_score":0.027972511947155}],"sentiment":"neutral","sentiment_score":-0.0033735790689076697,"num_words":35,"start":660.02,"end":686.23},{"sentences":[{"text":"Yeah.","start":686.52997,"end":686.85,"sentiment":"neutral","sentiment_score":0.045246221125125885},{"text":"That's correct.","start":686.85,"end":687.67,"sentiment":"neutral","sentiment_score":0.06651556119322777},{"text":"For residential use, I can suggest the standard one that is, yeah, for a family of three to five users.","start":700.755,"end":710.99005,"sentiment":"neutral","sentiment_score":0.08929043458774685},{"text":"This is mostly of our customer using.","start":711.37006,"end":713.95,"sentiment":"neutral","sentiment_score":0.13041717452662333},{"text":"If there's no, like, heavy consuming Internet, this is already good for gaming, TV streaming, surfing phones, Yeah.","start":714.65,"end":735.05005,"sentiment":"neutral","sentiment_score":0.12984336291750273}],"sentiment":"neutral","sentiment_score":0.10862889144724856,"num_words":48,"start":686.52997,"end":735.05005},{"sentences":[{"text":"It we can also use that one for the address since your address is actually residential.","start":735.11005,"end":742.675,"sentiment":"neutral","sentiment_score":0.16836716560646892},{"text":"So yeah.","start":744.175,"end":745.15497,"sentiment":"neutral","sentiment_score":0.16373182088136673},{"text":"It should work.","start":746.575,"end":747.475,"sentiment":"neutral","sentiment_score":0.12745859970649084},{"text":"Mhmm.","start":751.935,"end":752.415,"sentiment":"neutral","sentiment_score":0.034039150923490524},{"text":"Yeah.","start":752.415,"end":752.915,"sentiment":"neutral","sentiment_score":0.036290016025304794}],"sentiment":"neutral","sentiment_score":0.1510453590232393,"num_words":23,"start":735.11005,"end":752.915},{"sentences":[{"text":"Oh, sorry.","start":764.73004,"end":765.13,"sentiment":"neutral","sentiment_score":0.014593392610549925},{"text":"What do you mean?","start":765.13,"end":766.11005,"sentiment":"neutral","sentiment_score":-0.01572694582864642},{"text":"We do also have a Supa Family Fiverr booth as well.","start":789.12,"end":793.04,"sentiment":"neutral","sentiment_score":0.13950004293160004},{"text":"That is 500 over 500 MBPS unlimited as 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In my shop, I need the NBN Wi Fi. Yes. Yeah. G G 05 Slash 32 Kitchener Parade. Yeah. Kitchener Parade. Thanks, ma'am. Yeah. No problem. Yep. No. I haven't done anything because I'm not good with the like, on computer stuff. Yeah. But so anything that I need, I have to do it online. Okay. But how do I know what do I need? I don't understand. That's why I'm calling you. Can you can you help me? Or you don't help people? Yeah. If you can do that, please, and walk me through how to do it, and I can do it. No. No. No. No. Excuse me. Excuse me. This is business. This is a business. This is a business. So I need I need, like, a POS system, cameras. You know what I mean? Like, all these stuff to connect to. Also, I need my Wi Fi or my Internet or NBN, whatever, to be very good. Like so I don't need family of five. It's a business. Okay. What about okay. That 120, do you have anything that's cheaper? That's good? Okay, sir. For the business address, it's a $109. And what I mean, what's the what what are you talking about? What's the what's 1,000? What's that? What what does this mean? Okay. And how many gigs do I have a month? How many gigs do I have to use a month? Unlimited. Oh, okay. So it's unlimited. Okay. Yes. So the one okay. And so there's something here. What's basic for $79 a month? Business plan basic. Yeah. That's what I'm looking at here. It's on yeah. It's on your website. It says NBN business plans, and it says one business plan is basic NBN 25 b's unlimited and for $79.95 a month. Not working at my address. Okay. So I don't have NBN in my address? Okay. That's the only network that's available in my in my shop. Yeah. G 0 5 Slash yeah. Kitchener Parade Bankstown. Two 22 yeah. 2200. Correct. So that's the I mean, so you're saying I don't have NBN. All you have to offer is the super network? Okay. Yeah. I have a photo. I have a photo. Let me just see. What is this supposed to say? Yeah. It's a small black box. It says DigiSet. Yep. DigiSet, s a t u. Yeah. What's that? Okay. Okay. Okay. So you have a $109. What's the so that gives me unlimited gigs? One 100 you told me you told me there's another one hundred and 9 you told me $109. No? Okay. $7.50. Okay. No. I just want month to month. I just want month to month. Yeah. So month to month contract is a $109 a month. Is that correct? Is that is that still good or or I need the 1,000 you think for the business? It's CCTV. It's CCTV. It will be a computer. It will be mobile phone connected to Wi Fi, and it will be for the POS system, which will be hardwired. And, yeah, that's that's sort of about it. Like, is that okay, or do I need the 1,000? Yep. Yep. Okay. And what's what's this called? Super Network? What is it? What did you say? I can't use NBN. What is what is it called, this network? Okay. I can only use Super Network, and that's that's all that's available in my in my store. Okay. That's the only one that I can access in my store. Okay. But what about if I don't get business? What about if I just get normal Internet and I could plug it in there, or do I have to have business? Mhmm. Mhmm. And can I use that can I use that one and put it in connect it to that to that address? Okay. So my address is Residential G G 05 Slash 32. Okay. So it's pulled down as residential. Okay. That's fine. Okay. Which one is the best one to have in that one? Like so if I got the residential sorry. If I got the plan, which one is a good plan to use? It's a super fiber boost plan or the super family plan or the super fast plan? Which one's good? Yeah. With 500. Okay. Okay. Oh, you can upgrade it upgrade it remotely. No one has to come in. Oh, okay. Yep. 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In my shop, I need the NBN Wi Fi. Yes. Yeah. G G 05 Slash 32 Kitchener Parade.\n\nYeah. Kitchener Parade. Thanks, ma'am. Yeah. No problem.\n\nYep. No. I haven't done anything because I'm not good with the like, on computer stuff. Yeah. But so anything that I need, I have to do it online.\n\nOkay. But how do I know what do I need? I don't understand. That's why I'm calling you. Can you can you help me?\n\nOr you don't help people? Yeah. If you can do that, please, and walk me through how to do it, and I can do it. No. No.\n\nNo. No. Excuse me. Excuse me. This is business.\n\nThis is a business. This is a business. So I need I need, like, a POS system, cameras. You know what I mean? Like, all these stuff to connect to.\n\nAlso, I need my Wi Fi or my Internet or NBN, whatever, to be very good. Like so I don't need family of five. It's a business. Okay. What about okay.\n\nThat 120, do you have anything that's cheaper? That's good? Okay, sir. For the business address, it's a $109. And what I mean, what's the what what are you talking about?\n\nWhat's the what's 1,000? What's that? What what does this mean? Okay. And how many gigs do I have a month?\n\nHow many gigs do I have to use a month? Unlimited. Oh, okay. So it's unlimited. Okay.\n\nYes. So the one okay. And so there's something here. What's basic for $79 a month? Business plan basic.\n\nYeah. That's what I'm looking at here. It's on yeah. It's on your website. It says NBN business plans, and it says one business plan is basic NBN 25 b's unlimited and for $79.95 a month.\n\nNot working at my address. Okay. So I don't have NBN in my address? Okay. That's the only network that's available in my in my shop.\n\nYeah. G 0 5 Slash yeah. Kitchener Parade Bankstown. Two 22 yeah. 2200.\n\nCorrect. So that's the I mean, so you're saying I don't have NBN. All you have to offer is the super network? Okay. Yeah.\n\nI have a photo. I have a photo. Let me just see. What is this supposed to say? Yeah.\n\nIt's a small black box. It says DigiSet. Yep. DigiSet, s a t u. Yeah.\n\nWhat's that? Okay. Okay. Okay. So you have a $109.\n\nWhat's the so that gives me unlimited gigs? One 100 you told me you told me there's another one hundred and 9 you told me $109. No? Okay. $7.50.\n\nOkay. No. I just want month to month. I just want month to month. Yeah.\n\nSo month to month contract is a $109 a month. Is that correct? Is that is that still good or or I need the 1,000 you think for the business? It's CCTV. It's CCTV.\n\nIt will be a computer. It will be mobile phone connected to Wi Fi, and it will be for the POS system, which will be hardwired. And, yeah, that's that's sort of about it. Like, is that okay, or do I need the 1,000? Yep.\n\nYep. Okay. And what's what's this called? Super Network? What is it?\n\nWhat did you say? I can't use NBN. What is what is it called, this network? Okay. I can only use Super Network, and that's that's all that's available in my in my store.\n\nOkay. That's the only one that I can access in my store. Okay. But what about if I don't get business? What about if I just get normal Internet and I could plug it in there, or do I have to have business?\n\nMhmm. Mhmm. And can I use that can I use that one and put it in connect it to that to that address? Okay. So my address is Residential G G 05 Slash 32.\n\nOkay. So it's pulled down as residential. Okay. That's fine. Okay.\n\nWhich one is the best one to have in that one? Like so if I got the residential sorry. If I got the plan, which one is a good plan to use? It's a super fiber boost plan or the super family plan or the super fast plan? Which one's good?\n\nYeah. With 500. Okay. Okay. Oh, you can upgrade it upgrade it remotely.\n\nNo one has to come in. Oh, okay. Yep. Yep.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.049464717507362366},{"text":"In my shop, I need the NBN Wi Fi.","start":9.84,"end":14.179999,"sentiment":"neutral","sentiment_score":0.04183888704412513},{"text":"Yes.","start":16.215,"end":16.715,"sentiment":"neutral","sentiment_score":0.05293507128953934},{"text":"Yeah.","start":35.95,"end":36.45,"sentiment":"neutral","sentiment_score":0.052043646574020386},{"text":"G G 05 Slash 32 Kitchener Parade.","start":45.15,"end":57.434998,"sentiment":"neutral","sentiment_score":0.015489912458828517}],"sentiment":"neutral","sentiment_score":0.033653831893676205,"num_words":19,"start":7.7599998,"end":57.434998},{"sentences":[{"text":"Yeah.","start":59.495,"end":59.995,"sentiment":"neutral","sentiment_score":0.04642156511545181},{"text":"Kitchener Parade.","start":60.215,"end":61.355,"sentiment":"neutral","sentiment_score":0.0610567107796669},{"text":"Thanks, ma'am.","start":61.670002,"end":62.57,"sentiment":"positive","sentiment_score":0.4812716394662857},{"text":"Yeah.","start":67.59,"end":68.07,"sentiment":"neutral","sentiment_score":0.0615689642727375},{"text":"No problem.","start":68.07,"end":68.81,"sentiment":"neutral","sentiment_score":0.11270847916603088}],"sentiment":"neutral","sentiment_score":0.17725802352651954,"num_words":8,"start":59.495,"end":68.81},{"sentences":[{"text":"Yep.","start":154.27,"end":154.77,"sentiment":"neutral","sentiment_score":0.09577880799770357},{"text":"No.","start":166.845,"end":167.085,"sentiment":"neutral","sentiment_score":-0.2870441675186157},{"text":"I haven't done anything because I'm not good with the like, on computer stuff.","start":167.085,"end":171.66501,"sentiment":"negative","sentiment_score":-0.5110125775848117},{"text":"Yeah.","start":192.41501,"end":192.735,"sentiment":"neutral","sentiment_score":-0.01399890799075365},{"text":"But so anything that I need, I have to do it online.","start":192.735,"end":195.715,"sentiment":"neutral","sentiment_score":-0.03795912660037478}],"sentiment":"neutral","sentiment_score":-0.2694810301001216,"num_words":29,"start":154.27,"end":195.715},{"sentences":[{"text":"Okay.","start":202.6,"end":202.84,"sentiment":"neutral","sentiment_score":0.009332606568932532},{"text":"But how do I know what do I need?","start":202.84,"end":204.36,"sentiment":"neutral","sentiment_score":-0.021974415621823735},{"text":"I don't understand.","start":204.36,"end":205.0,"sentiment":"neutral","sentiment_score":-0.32969191670417786},{"text":"That's why I'm calling you.","start":205.0,"end":205.88,"sentiment":"neutral","sentiment_score":-0.22097619473934174},{"text":"Can you can you help me?","start":205.88,"end":207.26001,"sentiment":"neutral","sentiment_score":-0.12337340166171391}],"sentiment":"neutral","sentiment_score":-0.12594309449195862,"num_words":24,"start":202.6,"end":207.26001},{"sentences":[{"text":"Or you don't help people?","start":207.56,"end":208.94,"sentiment":"neutral","sentiment_score":-0.1912887692451477},{"text":"Yeah.","start":217.255,"end":217.575,"sentiment":"neutral","sentiment_score":0.06398730725049973},{"text":"If you can do that, please, and walk me through how to do it, and I can do it.","start":217.575,"end":221.275,"sentiment":"neutral","sentiment_score":0.14741509290117966},{"text":"No.","start":233.9,"end":234.14,"sentiment":"neutral","sentiment_score":-0.06209716945886612},{"text":"No.","start":234.14,"end":234.22,"sentiment":"neutral","sentiment_score":-0.13049286603927612}],"sentiment":"neutral","sentiment_score":0.06354963669070492,"num_words":27,"start":207.56,"end":234.22},{"sentences":[{"text":"No.","start":234.22,"end":234.37999,"sentiment":"neutral","sentiment_score":-0.1830347180366516},{"text":"No.","start":234.37999,"end":234.45999,"sentiment":"neutral","sentiment_score":-0.20703014731407168},{"text":"Excuse me.","start":234.45999,"end":234.93999,"sentiment":"neutral","sentiment_score":-0.2698337882757187},{"text":"Excuse me.","start":234.93999,"end":235.09999,"sentiment":"neutral","sentiment_score":-0.2163408100605011},{"text":"This is business.","start":235.09999,"end":236.06,"sentiment":"neutral","sentiment_score":-0.21981263160705566}],"sentiment":"neutral","sentiment_score":-0.22465021742714775,"num_words":9,"start":234.22,"end":236.06},{"sentences":[{"text":"This is a business.","start":236.06,"end":237.12,"sentiment":"neutral","sentiment_score":-0.16530073992908},{"text":"This is a business.","start":240.86,"end":241.84,"sentiment":"neutral","sentiment_score":-0.09994134306907654},{"text":"So I need I need, like, a POS system, cameras.","start":241.9,"end":245.395,"sentiment":"neutral","sentiment_score":0.08237546496093273},{"text":"You know what I mean?","start":246.175,"end":247.235,"sentiment":"neutral","sentiment_score":0.07102483958005905},{"text":"Like, all these stuff to connect to.","start":247.855,"end":249.61499,"sentiment":"neutral","sentiment_score":0.10875983642680305}],"sentiment":"neutral","sentiment_score":0.029307645683487257,"num_words":30,"start":236.06,"end":249.61499},{"sentences":[{"text":"Also, I need my Wi Fi or my Internet or NBN, whatever, to be very good.","start":249.61499,"end":254.33499,"sentiment":"positive","sentiment_score":0.35158247128129005},{"text":"Like so I don't need family of five.","start":254.33499,"end":257.635,"sentiment":"neutral","sentiment_score":0.009094177978113294},{"text":"It's a business.","start":258.335,"end":259.235,"sentiment":"neutral","sentiment_score":0.1588276575009028},{"text":"Okay.","start":291.23,"end":291.55,"sentiment":"neutral","sentiment_score":0.12733468413352966},{"text":"What about okay.","start":291.55,"end":292.93,"sentiment":"neutral","sentiment_score":0.1467377891143163}],"sentiment":"neutral","sentiment_score":0.21748722542918497,"num_words":31,"start":249.61499,"end":292.93},{"sentences":[{"text":"That 120, do you have anything that's cheaper?","start":293.07,"end":295.65,"sentiment":"neutral","sentiment_score":0.10523426719009876},{"text":"That's good?","start":296.27,"end":297.17,"sentiment":"positive","sentiment_score":0.45049090683460236},{"text":"Okay, sir.","start":325.97,"end":326.53,"sentiment":"neutral","sentiment_score":0.05702010542154312},{"text":"For the business address, it's a $109.","start":326.53,"end":329.35,"sentiment":"neutral","sentiment_score":0.0214066385690655},{"text":"And what I mean, what's the what what are you talking about?","start":332.805,"end":335.685,"sentiment":"neutral","sentiment_score":-0.0019905486066515246}],"sentiment":"neutral","sentiment_score":0.06396309834634585,"num_words":31,"start":293.07,"end":335.685},{"sentences":[{"text":"What's the what's 1,000?","start":335.685,"end":337.04498,"sentiment":"neutral","sentiment_score":-0.0029805137310177088},{"text":"What's that?","start":337.04498,"end":337.44498,"sentiment":"neutral","sentiment_score":-0.007273548282682896},{"text":"What what does this mean?","start":337.44498,"end":338.82498,"sentiment":"neutral","sentiment_score":-0.009851958975195885},{"text":"Okay.","start":348.18,"end":348.68,"sentiment":"neutral","sentiment_score":0.033979177474975586},{"text":"And how many gigs do I have a month?","start":348.74,"end":350.76,"sentiment":"neutral","sentiment_score":0.029787122996317014}],"sentiment":"neutral","sentiment_score":0.010777825622686319,"num_words":21,"start":335.685,"end":350.76},{"sentences":[{"text":"How many gigs do I have to use a month?","start":353.86002,"end":356.28,"sentiment":"neutral","sentiment_score":0.016045501083135606},{"text":"Unlimited.","start":359.875,"end":360.375,"sentiment":"neutral","sentiment_score":0.06596586108207703},{"text":"Oh, okay.","start":362.275,"end":362.755,"sentiment":"neutral","sentiment_score":0.06296653114259243},{"text":"So it's unlimited.","start":362.755,"end":363.655,"sentiment":"neutral","sentiment_score":0.065614003688097},{"text":"Okay.","start":364.355,"end":364.855,"sentiment":"neutral","sentiment_score":0.03549591451883316}],"sentiment":"neutral","sentiment_score":0.03439363881069071,"num_words":17,"start":353.86002,"end":364.855},{"sentences":[{"text":"Yes.","start":366.995,"end":367.315,"sentiment":"neutral","sentiment_score":0.028944844380021095},{"text":"So the one okay.","start":367.315,"end":370.195,"sentiment":"neutral","sentiment_score":0.03474486619234085},{"text":"And so there's something here.","start":370.195,"end":374.5,"sentiment":"neutral","sentiment_score":0.01969372555613518},{"text":"What's basic for $79 a month?","start":374.5,"end":377.0,"sentiment":"neutral","sentiment_score":0.020573374815285206},{"text":"Business plan basic.","start":378.74,"end":380.04,"sentiment":"neutral","sentiment_score":0.01329215740164121}],"sentiment":"neutral","sentiment_score":0.022616297790878696,"num_words":19,"start":366.995,"end":380.04},{"sentences":[{"text":"Yeah.","start":384.66,"end":384.9,"sentiment":"neutral","sentiment_score":0.024173632264137268},{"text":"That's what I'm looking at here.","start":384.9,"end":386.44,"sentiment":"neutral","sentiment_score":0.012099405750632286},{"text":"It's on yeah.","start":390.525,"end":391.325,"sentiment":"neutral","sentiment_score":0.04554670241971811},{"text":"It's on your website.","start":391.325,"end":392.465,"sentiment":"neutral","sentiment_score":0.04387088865041733},{"text":"It says NBN business plans, and it says one business plan is basic NBN 25 b's unlimited and for $79.95 a month.","start":392.525,"end":404.08,"sentiment":"neutral","sentiment_score":0.013105841268869963}],"sentiment":"neutral","sentiment_score":0.019367284348441496,"num_words":36,"start":384.66,"end":404.08},{"sentences":[{"text":"Not working at my address.","start":418.73502,"end":421.155,"sentiment":"neutral","sentiment_score":-0.1859535902738571},{"text":"Okay.","start":421.535,"end":421.935,"sentiment":"neutral","sentiment_score":-0.09578975290060043},{"text":"So I don't have NBN in my address?","start":421.935,"end":426.33,"sentiment":"neutral","sentiment_score":-0.2107050009071827},{"text":"Okay.","start":434.56998,"end":434.81,"sentiment":"neutral","sentiment_score":-0.011414033360779284},{"text":"That's the only network that's available in my in my shop.","start":434.81,"end":438.345,"sentiment":"neutral","sentiment_score":-0.028134426186707886}],"sentiment":"neutral","sentiment_score":-0.11661886280545822,"num_words":26,"start":418.73502,"end":438.345},{"sentences":[{"text":"Yeah.","start":443.225,"end":443.625,"sentiment":"neutral","sentiment_score":0.001899732742458582},{"text":"G 0 5 Slash yeah.","start":443.625,"end":447.945,"sentiment":"neutral","sentiment_score":0.0020087276119738814},{"text":"Kitchener Parade Bankstown.","start":447.945,"end":449.485,"sentiment":"neutral","sentiment_score":0.016644061853488285},{"text":"Two 22 yeah.","start":449.625,"end":452.08,"sentiment":"neutral","sentiment_score":0.005351502913981676},{"text":"2200.","start":452.08,"end":453.19998,"sentiment":"neutral","sentiment_score":0.007757990621030331}],"sentiment":"neutral","sentiment_score":0.00659138890198217,"num_words":13,"start":443.225,"end":453.19998},{"sentences":[{"text":"Correct.","start":453.19998,"end":453.69998,"sentiment":"neutral","sentiment_score":0.055288203060626984},{"text":"So that's the I mean, so you're saying I don't have NBN.","start":453.91998,"end":457.3,"sentiment":"neutral","sentiment_score":-0.08193021391828854},{"text":"All you have to offer is the super network?","start":457.6,"end":460.1,"sentiment":"neutral","sentiment_score":-0.046094880956742496},{"text":"Okay.","start":467.685,"end":468.185,"sentiment":"neutral","sentiment_score":-0.04171190410852432},{"text":"Yeah.","start":484.40002,"end":484.80002,"sentiment":"neutral","sentiment_score":0.014320382848381996}],"sentiment":"neutral","sentiment_score":-0.05708832557623585,"num_words":24,"start":453.19998,"end":484.80002},{"sentences":[{"text":"I have a photo.","start":484.80002,"end":485.86002,"sentiment":"neutral","sentiment_score":-0.0145177710801363},{"text":"I have a photo.","start":486.48,"end":487.52002,"sentiment":"neutral","sentiment_score":-0.025859564542770386},{"text":"Let me just see.","start":487.52002,"end":488.74002,"sentiment":"neutral","sentiment_score":-0.034891242161393166},{"text":"What is this supposed to say?","start":489.36002,"end":491.06,"sentiment":"neutral","sentiment_score":-0.12159349769353867},{"text":"Yeah.","start":504.215,"end":504.455,"sentiment":"neutral","sentiment_score":-0.016137925907969475}],"sentiment":"neutral","sentiment_score":-0.05509332753717899,"num_words":19,"start":484.80002,"end":504.455},{"sentences":[{"text":"It's a small black box.","start":504.455,"end":505.895,"sentiment":"neutral","sentiment_score":-0.02306845299899578},{"text":"It says DigiSet.","start":505.895,"end":506.875,"sentiment":"neutral","sentiment_score":0.0004332208385070165},{"text":"Yep.","start":509.25497,"end":509.75497,"sentiment":"neutral","sentiment_score":0.036423441022634506},{"text":"DigiSet, s a t u.","start":510.375,"end":513.25,"sentiment":"neutral","sentiment_score":0.005027377046644688},{"text":"Yeah.","start":513.63,"end":513.87,"sentiment":"neutral","sentiment_score":0.01321983989328146}],"sentiment":"neutral","sentiment_score":-0.0026174957553545633,"num_words":15,"start":504.455,"end":513.87},{"sentences":[{"text":"What's that?","start":513.87,"end":514.69,"sentiment":"neutral","sentiment_score":-0.012267867103219032},{"text":"Okay.","start":533.325,"end":533.825,"sentiment":"neutral","sentiment_score":0.07610078901052475},{"text":"Okay.","start":534.365,"end":534.865,"sentiment":"neutral","sentiment_score":0.07744909822940826},{"text":"Okay.","start":535.885,"end":536.385,"sentiment":"neutral","sentiment_score":0.07838241010904312},{"text":"So you have a $109.","start":536.52496,"end":538.945,"sentiment":"neutral","sentiment_score":0.09934036508202553}],"sentiment":"neutral","sentiment_score":0.07040983885526657,"num_words":10,"start":513.87,"end":538.945},{"sentences":[{"text":"What's the so that gives me unlimited gigs?","start":540.85004,"end":543.99,"sentiment":"neutral","sentiment_score":0.18678784742951393},{"text":"One 100 you told me you told me there's another one hundred and 9 you told me $109.","start":550.69,"end":555.875,"sentiment":"neutral","sentiment_score":-0.012688439011577025},{"text":"No?","start":555.875,"end":556.375,"sentiment":"neutral","sentiment_score":-0.06981024146080017},{"text":"Okay.","start":562.035,"end":562.355,"sentiment":"neutral","sentiment_score":0.039724357426166534},{"text":"$7.50.","start":562.355,"end":563.235,"sentiment":"neutral","sentiment_score":0.05793068557977677}],"sentiment":"neutral","sentiment_score":0.04461226478527131,"num_words":29,"start":540.85004,"end":563.235},{"sentences":[{"text":"Okay.","start":563.235,"end":563.735,"sentiment":"neutral","sentiment_score":0.0557248517870903},{"text":"No.","start":581.20496,"end":581.52496,"sentiment":"neutral","sentiment_score":-0.1983599066734314},{"text":"I just want month to month.","start":581.52496,"end":583.065,"sentiment":"neutral","sentiment_score":-0.10379627471168835},{"text":"I just want month to month.","start":583.285,"end":584.825,"sentiment":"neutral","sentiment_score":-0.0013447022065520287},{"text":"Yeah.","start":589.365,"end":589.76495,"sentiment":"neutral","sentiment_score":0.05388164147734642}],"sentiment":"neutral","sentiment_score":-0.047973284994562465,"num_words":15,"start":563.235,"end":589.76495},{"sentences":[{"text":"So month to month contract is a $109 a month.","start":589.76495,"end":593.925,"sentiment":"neutral","sentiment_score":0.029664015024900438},{"text":"Is that correct?","start":593.925,"end":594.66,"sentiment":"neutral","sentiment_score":0.04449299971262614},{"text":"Is that is that still good or or I need the 1,000 you think for the business?","start":602.42,"end":606.68,"sentiment":"neutral","sentiment_score":0.11663130363997291},{"text":"It's CCTV.","start":615.07495,"end":615.975,"sentiment":"neutral","sentiment_score":0.022819421254098415},{"text":"It's CCTV.","start":616.035,"end":616.77496,"sentiment":"neutral","sentiment_score":0.010451193433254957}],"sentiment":"neutral","sentiment_score":0.07292331001885674,"num_words":34,"start":589.76495,"end":616.77496},{"sentences":[{"text":"It will be a computer.","start":618.435,"end":619.65497,"sentiment":"neutral","sentiment_score":0.005657523311674595},{"text":"It will be mobile phone connected to Wi Fi, and it will be for the POS system, which will be hardwired.","start":620.19495,"end":627.56,"sentiment":"neutral","sentiment_score":0.03281974100640842},{"text":"And, yeah, that's that's sort of about it.","start":630.98,"end":633.54,"sentiment":"neutral","sentiment_score":-0.04911653371527791},{"text":"Like, is that okay, or do I need the 1,000?","start":633.54,"end":635.87994,"sentiment":"neutral","sentiment_score":-0.03045592177659273},{"text":"Yep.","start":647.395,"end":647.79504,"sentiment":"neutral","sentiment_score":0.006611873861402273}],"sentiment":"neutral","sentiment_score":0.0005916125348044767,"num_words":45,"start":618.435,"end":647.79504},{"sentences":[{"text":"Yep.","start":647.79504,"end":648.115,"sentiment":"neutral","sentiment_score":0.006438819225877523},{"text":"Okay.","start":648.115,"end":648.615,"sentiment":"neutral","sentiment_score":-0.0020567327737808228},{"text":"And what's what's this called?","start":648.67505,"end":649.955,"sentiment":"neutral","sentiment_score":-0.05697931721806526},{"text":"Super Network?","start":649.955,"end":650.775,"sentiment":"neutral","sentiment_score":-0.08296177163720131},{"text":"What is it?","start":650.835,"end":651.39,"sentiment":"neutral","sentiment_score":-0.1708111713329951}],"sentiment":"neutral","sentiment_score":-0.07990596307596813,"num_words":12,"start":647.79504,"end":651.39},{"sentences":[{"text":"What did you say?","start":654.35004,"end":655.23004,"sentiment":"neutral","sentiment_score":-0.20496144518256187},{"text":"I can't use NBN.","start":655.23004,"end":656.19,"sentiment":"negative","sentiment_score":-0.4093349277973175},{"text":"What is what is it called, this network?","start":656.19,"end":657.97003,"sentiment":"neutral","sentiment_score":-0.1782432897016406},{"text":"Okay.","start":662.43,"end":662.67004,"sentiment":"neutral","sentiment_score":-0.08623655140399933},{"text":"I can only use Super Network, and that's that's all that's available in my in my store.","start":662.67004,"end":668.115,"sentiment":"neutral","sentiment_score":-0.08892693414407618}],"sentiment":"neutral","sentiment_score":-0.1612095953348805,"num_words":34,"start":654.35004,"end":668.115},{"sentences":[{"text":"Okay.","start":682.44995,"end":682.69,"sentiment":"neutral","sentiment_score":0.12534603476524353},{"text":"That's the only one that I can access in my store.","start":682.69,"end":685.35,"sentiment":"neutral","sentiment_score":0.1119957146319476},{"text":"Okay.","start":686.85,"end":687.35,"sentiment":"neutral","sentiment_score":0.08986413478851318},{"text":"But what about if I don't get business?","start":690.76996,"end":692.85,"sentiment":"neutral","sentiment_score":-0.08809814276173711},{"text":"What about if I just get normal Internet and I could plug it in there, or do I have to have business?","start":692.85,"end":698.53503,"sentiment":"neutral","sentiment_score":-0.06233964352445169}],"sentiment":"neutral","sentiment_score":-0.014630099282015202,"num_words":43,"start":682.44995,"end":698.53503},{"sentences":[{"text":"Mhmm.","start":719.94,"end":720.42,"sentiment":"neutral","sentiment_score":0.05835258960723877},{"text":"Mhmm.","start":720.42,"end":720.92,"sentiment":"neutral","sentiment_score":0.11226038634777068},{"text":"And can I use that can I use that one and put it in connect it to that to that address?","start":726.085,"end":733.545,"sentiment":"neutral","sentiment_score":0.16943228918881642},{"text":"Okay.","start":746.10004,"end":746.5,"sentiment":"neutral","sentiment_score":0.1435495167970657},{"text":"So my address is Residential G G 05 Slash 32.","start":746.5,"end":751.055,"sentiment":"neutral","sentiment_score":0.07185751274228096}],"sentiment":"neutral","sentiment_score":0.13502399097470677,"num_words":34,"start":719.94,"end":751.055},{"sentences":[{"text":"Okay.","start":751.055,"end":751.555,"sentiment":"neutral","sentiment_score":0.05025232955813408},{"text":"So it's pulled down as residential.","start":752.175,"end":753.795,"sentiment":"neutral","sentiment_score":0.018248749896883965},{"text":"Okay.","start":753.935,"end":754.255,"sentiment":"neutral","sentiment_score":0.11603353917598724},{"text":"That's fine.","start":754.255,"end":754.915,"sentiment":"neutral","sentiment_score":0.17335254698991776},{"text":"Okay.","start":756.735,"end":757.135,"sentiment":"neutral","sentiment_score":0.15425331890583038}],"sentiment":"neutral","sentiment_score":0.07061243463646281,"num_words":11,"start":751.055,"end":757.135},{"sentences":[{"text":"Which one is the best one to have in that one?","start":757.135,"end":761.795,"sentiment":"neutral","sentiment_score":0.12183588201349432},{"text":"Like so if I got the residential sorry.","start":768.11005,"end":771.39,"sentiment":"neutral","sentiment_score":-0.012352411402389407},{"text":"If I got the plan, which one is a good plan to use?","start":771.39,"end":776.745,"sentiment":"neutral","sentiment_score":0.062371304688545376},{"text":"It's a super fiber boost plan or the super family plan or the super fast plan?","start":778.665,"end":786.605,"sentiment":"neutral","sentiment_score":0.1195441004820168},{"text":"Which one's good?","start":788.90497,"end":789.96497,"sentiment":"neutral","sentiment_score":0.14144647121429443}],"sentiment":"neutral","sentiment_score":0.08606367437716793,"num_words":51,"start":757.135,"end":789.96497},{"sentences":[{"text":"Yeah.","start":797.81,"end":798.31,"sentiment":"neutral","sentiment_score":0.11135241389274596},{"text":"With 500.","start":808.045,"end":809.345,"sentiment":"neutral","sentiment_score":0.06962869316339493},{"text":"Okay.","start":827.12,"end":827.62,"sentiment":"neutral","sentiment_score":0.044293418526649475},{"text":"Okay.","start":828.64,"end":829.14,"sentiment":"neutral","sentiment_score":0.05703936889767647},{"text":"Oh, you can upgrade it upgrade it remotely.","start":829.52,"end":832.58,"sentiment":"neutral","sentiment_score":0.1004303339868784}],"sentiment":"neutral","sentiment_score":0.08887578919529915,"num_words":13,"start":797.81,"end":832.58},{"sentences":[{"text":"No one has to come in.","start":832.8,"end":834.18,"sentiment":"negative","sentiment_score":-0.35955091814200085},{"text":"Oh, okay.","start":835.65497,"end":836.315,"sentiment":"neutral","sentiment_score":0.037856243550777435},{"text":"Yep.","start":840.535,"end":840.77496,"sentiment":"neutral","sentiment_score":-0.0028983044903725386},{"text":"Yep.","start":840.77496,"end":841.27496,"sentiment":"neutral","sentiment_score":0.026990249752998352}],"sentiment":"neutral","sentiment_score":-0.20575010764878243,"num_words":10,"start":832.8,"end":841.27496}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello. In my shop, I need the NBN Wi Fi. Yes.\n\nChannel 0: Okay. I see. Hang on. Let me just check the address.\n\nChannel 1: Yeah.\n\nChannel 0: Can I have your full address, please, for me to check the service availability?\n\nChannel 1: G\n\nChannel 0: G. Mhmm.\n\nChannel 1: G 05\n\nChannel 0: Zero five. Mhmm.\n\nChannel 1: Slash 32\n\nChannel 0: Thirty two\n\nChannel 1: Kitchener Parade.\n\nChannel 0: Kitchener.\n\nChannel 1: Yeah. Kitchener Parade. Thanks, ma'am.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check this address.\n\nChannel 1: Yeah. No problem.\n\nChannel 0: K. Hang on. Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So after checking the address sorry. The address, is it is available under Supa Networks. So have you tried to visit our website or not yet?\n\nChannel 1: No. I haven't done anything because I'm not good with the like, on computer stuff.\n\nChannel 0: Okay. I see. So, our activation and signing up of services via our website, which is at airtel.net.au. There, you'll see the available plan speeds that we have under Supa Networks. And if you'll be needing a router, then the contract terms.\n\nChannel 1: Yeah. But so anything that I need, I have to do it online.\n\nChannel 0: Yeah. For the ordering of the plan speed and the router.\n\nChannel 1: Okay. But how do I know what do I need? I don't understand. That's why I'm calling you. Can you can you help me?\n\nOr you don't help people?\n\nChannel 0: Yeah. I can walk you through over our website, explain the available plan speed that we have.\n\nChannel 1: Yeah. If you can do that,\n\nChannel 0: Sure.\n\nChannel 1: please, and walk me through how to do it, and I can do it.\n\nChannel 0: Okay. So for our basic one, we have the SupaFiber Boost, which is 25 over 10 Mbps unlimited. That is good for a family of three to five users for\n\nChannel 1: No.\n\nChannel 0: email\n\nChannel 1: No. No. No. Excuse\n\nChannel 0: surfing.\n\nChannel 1: me. Excuse me. This is business. This is a business.\n\nChannel 0: Okay. If this\n\nChannel 1: This is\n\nChannel 0: is\n\nChannel 1: a\n\nChannel 0: a\n\nChannel 1: business.\n\nChannel 0: business\n\nChannel 1: So I need I need, like, a POS system, cameras. You know what I mean? Like, all these stuff to connect to. Also, I need my Wi Fi or my Internet or NBN, whatever, to be very good. Like so I don't need\n\nChannel 0: mhmm.\n\nChannel 1: family\n\nChannel 0: We have,\n\nChannel 1: of five.\n\nChannel 0: mhmm,\n\nChannel 1: It's a\n\nChannel 0: we\n\nChannel 1: business.\n\nChannel 0: have our, mhmm, we have our fastest speed, which is the ultrafast Supa 1,000 over 1,000 Mbps unlimited. So for the upload, it's 1,000, then upload and download this book 1,000. That is $120.95. So that's a limited download, stream movies, and UHD, TVN 16 k quality, but low latency online gaming.\n\nChannel 1: Okay. What about okay. That 120, do you have anything that's cheaper? That's good?\n\nChannel 0: I can suggest the 750 over 750 as well. That is both for download and upload speed, which is $101,109.95 dollars. Because I can assure you if I can give you the cheapest one. Sorry. The standard one, which is 50 Over 20 since that's the business address.\n\nChannel 1: Okay, sir.\n\nChannel 0: So\n\nChannel 1: For the business\n\nChannel 0: either.\n\nChannel 1: address, it's a $109.\n\nChannel 0: Yeah. That's correct. Either\n\nChannel 1: And\n\nChannel 0: of\n\nChannel 1: what\n\nChannel 0: the seven\n\nChannel 1: I mean,\n\nChannel 0: 50\n\nChannel 1: what's the\n\nChannel 0: or\n\nChannel 1: what\n\nChannel 0: one\n\nChannel 1: what are\n\nChannel 0: thousand.\n\nChannel 1: you talking about? What's the what's 1,000? What's that? What what does this mean?\n\nChannel 0: 1,000 is that is for the upload and download speed. That is our fastest speed that we have.\n\nChannel 1: Okay. And how many\n\nChannel 0: Mhmm.\n\nChannel 1: gigs do I have a month?\n\nChannel 0: I'm sorry?\n\nChannel 1: How many gigs do I have to use a month?\n\nChannel 0: Actually, that is unlimited. So\n\nChannel 1: Unlimited.\n\nChannel 0: for the yeah.\n\nChannel 1: Oh, okay. So it's unlimited.\n\nChannel 0: As long as\n\nChannel 1: Okay.\n\nChannel 0: Yeah. 1,000. Over\n\nChannel 1: Yes.\n\nChannel 0: one\n\nChannel 1: So the\n\nChannel 0: thousand\n\nChannel 1: one\n\nChannel 0: Mbps. Mhmm. Megabyte.\n\nChannel 1: okay. And so there's something here. What's basic for $79 a month? Business plan basic.\n\nChannel 0: Seven. Business plan basic.\n\nChannel 1: Yeah. That's what I'm looking at here.\n\nChannel 0: May I know where? Is it at the website?\n\nChannel 1: It's on yeah. It's on your website. It says NBN business plans, and it says one business plan is basic NBN 25 b's unlimited and for $79.95 a\n\nChannel 0: Yeah.\n\nChannel 1: month.\n\nChannel 0: But as of checking the address, NBN is not available. Only Supa Network is available on the address. So that business plan that you're referring is not working at the\n\nChannel 1: Not\n\nChannel 0: address.\n\nChannel 1: working at my address. Okay. So I don't have NBN in my address?\n\nChannel 0: Yes. Because the only network available is Supa Networks on\n\nChannel 1: Okay.\n\nChannel 0: your\n\nChannel 1: That's\n\nChannel 0: address.\n\nChannel 1: the only network that's available\n\nChannel 0: G 05.\n\nChannel 1: in my in my shop.\n\nChannel 0: Unit G 05?\n\nChannel 1: Yeah. G 0\n\nChannel 0: Mhmm.\n\nChannel 1: 5\n\nChannel 0: Thirty\n\nChannel 1: Slash\n\nChannel 0: two Kitchener. Mhmm.\n\nChannel 1: yeah. Kitchener Parade Bankstown.\n\nChannel 0: Bankstown,\n\nChannel 1: Two\n\nChannel 0: NSW.\n\nChannel 1: 22 yeah. 2200. Correct. So that's the\n\nChannel 0: Yeah.\n\nChannel 1: I mean, so you're saying I don't have NBN. All you have to offer is the super network?\n\nChannel 0: Yeah. That's correct. Because it really depends on the address. So\n\nChannel 1: Okay.\n\nChannel 0: upon on your address, Supa network is only available. Actually, you can also check that one at the area. You'll see a NTD box. That's the network termination device mounted on your wall where there's written Supa network box\n\nChannel 1: Yeah.\n\nChannel 0: or MikroTik\n\nChannel 1: I have a photo.\n\nChannel 0: box. Mhmm.\n\nChannel 1: I have a photo. Let me just see. What is this supposed\n\nChannel 0: Mhmm.\n\nChannel 1: to say?\n\nChannel 0: It might be a MikroTik box or Supanetwork box. Sometimes there's no label Supanetwork, only like a small block box or a big\n\nChannel 1: Yeah. It's\n\nChannel 0: box.\n\nChannel 1: a small black box. It says DigiSet.\n\nChannel 0: Yeah. Digitech.\n\nChannel 1: Yep. DigiSet,\n\nChannel 0: Digitech.\n\nChannel 1: s a t u. Yeah. What's that?\n\nChannel 0: Yeah. That is the name of the box. The one that establishing a connection at the address. So if ever you'll be signing up, you'll need to get a router, which you'll be connecting to that box for you to have a Wi Fi at the area.\n\nChannel 1: Okay. Okay. Okay. So you have a $109. What's the so that gives me unlimited gigs?\n\nChannel 0: One sorry. $120.95.\n\nChannel 1: One\n\nChannel 0: That's\n\nChannel 1: 100 you told me you told\n\nChannel 0: Yes.\n\nChannel 1: me there's another\n\nChannel 0: The\n\nChannel 1: one\n\nChannel 0: 1,000.\n\nChannel 1: hundred and 9 you told me $109. No?\n\nChannel 0: That is the 750 MBPS.\n\nChannel 1: Okay. $7.50. Okay.\n\nChannel 0: Mhmm. But as of the moment, we do have a discount, which is if you chose six six, twelve, or twenty four month contract, we'll be providing\n\nChannel 1: No. I just\n\nChannel 0: 15\n\nChannel 1: want month\n\nChannel 0: percent\n\nChannel 1: to month.\n\nChannel 0: this month.\n\nChannel 1: I just want month\n\nChannel 0: Yes.\n\nChannel 1: to month.\n\nChannel 0: Okay. So that is the no contract, if ever.\n\nChannel 1: Yeah. So month\n\nChannel 0: Mhmm.\n\nChannel 1: to month contract is a $109\n\nChannel 0: Yeah. 9.\n\nChannel 1: a month. Is that correct?\n\nChannel 0: Yeah. 100 for 750 MBPS, it's $109.95 per month.\n\nChannel 1: Is that\n\nChannel 0: Yeah.\n\nChannel 1: is that\n\nChannel 0: Monthly\n\nChannel 1: still good\n\nChannel 0: basis.\n\nChannel 1: or or I need the 1,000 you think for the business?\n\nChannel 0: If you'll only be using that for, like, a CCTV, or do you also\n\nChannel 1: It's\n\nChannel 0: have\n\nChannel 1: CCTV.\n\nChannel 0: a computer,\n\nChannel 1: It's\n\nChannel 0: if\n\nChannel 1: CCTV.\n\nChannel 0: ever?\n\nChannel 1: It will\n\nChannel 0: Ever?\n\nChannel 1: be a computer. It will be mobile phone connected to Wi Fi, and it will be for the POS system,\n\nChannel 0: Mhmm.\n\nChannel 1: which will be hardwired. And, yeah, that's that's sort of about it. Like, is that okay, or do I need the 1,000?\n\nChannel 0: Yeah. Actually, $7.50 is all goods. That's only the equipment that you be using the Internet.\n\nChannel 1: Yep. Yep. Okay. And what's what's this called? Super Network?\n\nChannel 0: Yeah. Shouldn't.\n\nChannel 1: What is it?\n\nChannel 0: Oh, sorry?\n\nChannel 1: What did you say? I can't use NBN. What is what is it called, this network?\n\nChannel 0: Supa Supa Networks.\n\nChannel 1: Okay. I\n\nChannel 0: Just\n\nChannel 1: can only\n\nChannel 0: n\n\nChannel 1: use\n\nChannel 0: p n\n\nChannel 1: Super Network, and that's that's all that's available in my in my store.\n\nChannel 0: mhmm. Yeah. So even if with other if you inquire with other Internet service provider, that's the only network that can can access Internet in the area.\n\nChannel 1: Okay. That's the only one that I can access in my store.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: That's correct.\n\nChannel 1: But what about if I don't get business? What about if I just get normal Internet and I could plug it in there, or do I have to have business?\n\nChannel 0: For residential use, I can suggest the standard one that is, yeah, for a family of three to five users. This is mostly of our customer using. If there's no, like, heavy consuming Internet,\n\nChannel 1: Mhmm.\n\nChannel 0: this is\n\nChannel 1: Mhmm.\n\nChannel 0: already good for gaming, TV streaming, surfing phones,\n\nChannel 1: And can I use that can I use that one and put it in connect it to that to that address?\n\nChannel 0: Yeah. It we can also use that one for the address since your address is actually residential. So yeah.\n\nChannel 1: Okay. So\n\nChannel 0: It\n\nChannel 1: my\n\nChannel 0: should\n\nChannel 1: address\n\nChannel 0: work.\n\nChannel 1: is Residential G G 05 Slash 32. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: it's pulled down as residential. Okay. That's fine. Okay. Which one is the best one to have in that one?\n\nChannel 0: Oh, sorry. What do you mean?\n\nChannel 1: Like so if I got the residential sorry. If I got the plan, which one is a good plan to use? It's a super fiber boost plan or the super family plan or the super fast plan? Which\n\nChannel 0: We\n\nChannel 1: one's\n\nChannel 0: do\n\nChannel 1: good?\n\nChannel 0: also have a Supa Family Fiverr booth as well. That is 500 over 500 MBPS unlimited\n\nChannel 1: Yeah.\n\nChannel 0: as well. Yeah. That is $89.95 per month. I can suggest we can start with this speed, which is the\n\nChannel 1: With\n\nChannel 0: standard\n\nChannel 1: 500.\n\nChannel 0: one then or the standard one, which is $79.95. And if ever the speed runs low when you use all the devices at the same time, we can upgrade it to 500 MB\n\nChannel 1: Okay.\n\nChannel 0: PS. It's never yeah.\n\nChannel 1: Okay. Oh, you can\n\nChannel 0: We can test\n\nChannel 1: upgrade\n\nChannel 0: it first.\n\nChannel 1: it upgrade it remotely. No one has to come in.\n\nChannel 0: Yeah. We can\n\nChannel 1: Oh, okay.\n\nChannel 0: you just need to reboot the router, like, turn off, turn on\n\nChannel 1: Yep. Yep.\n\nChannel 0: for the upgrade to take effect. Mhmm. For us to make sure what what plan suits the area and your usage. Hello? Can you hear me?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.2297629714012146},{"text":"Good afternoon.","start":1.68,"end":2.3999999,"sentiment":"positive","sentiment_score":0.4574807286262512},{"text":"This is Maureen from Airtel tech support.","start":2.3999999,"end":4.66,"sentiment":"positive","sentiment_score":0.4265742131641933},{"text":"How can I assist you today?","start":5.52,"end":6.8999996,"sentiment":"positive","sentiment_score":0.4437720477581024}],"sentiment":"positive","sentiment_score":0.4245860129594803,"channel":0,"num_words":16,"start":0.96,"end":6.8999996},{"sentences":[{"text":"Hello.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.049464717507362366},{"text":"In my shop, I need the NBN Wi Fi.","start":9.84,"end":14.179999,"sentiment":"neutral","sentiment_score":0.04183888704412513},{"text":"Yes.","start":16.215,"end":16.715,"sentiment":"neutral","sentiment_score":0.05293507128953934}],"sentiment":"neutral","sentiment_score":0.04354088838127526,"channel":1,"num_words":11,"start":7.7599998,"end":16.715},{"sentences":[{"text":"Okay.","start":16.345001,"end":16.665,"sentiment":"neutral","sentiment_score":0.04577498883008957},{"text":"I see.","start":16.665,"end":17.145,"sentiment":"neutral","sentiment_score":0.04001505859196186},{"text":"Hang on.","start":17.145,"end":17.465,"sentiment":"neutral","sentiment_score":0.0382453128695488},{"text":"Let me just check the address.","start":17.465,"end":21.085,"sentiment":"neutral","sentiment_score":0.045170689622561135}],"sentiment":"neutral","sentiment_score":0.043029079044407066,"channel":0,"num_words":11,"start":16.345001,"end":21.085},{"sentences":[{"text":"Yeah.","start":35.95,"end":36.45,"sentiment":"neutral","sentiment_score":0.052043646574020386}],"sentiment":"neutral","sentiment_score":0.052043646574020386,"channel":1,"num_words":1,"start":35.95,"end":36.45},{"sentences":[{"text":"Can I have your full address, please, for me to check the service availability?","start":41.465,"end":45.165,"sentiment":"neutral","sentiment_score":0.057451973004000526}],"sentiment":"neutral","sentiment_score":0.057451973004000526,"channel":0,"num_words":14,"start":41.465,"end":45.165},{"sentences":[{"text":"G","start":45.15,"end":45.65,"sentiment":"neutral","sentiment_score":0.010722695849835873}],"sentiment":"neutral","sentiment_score":0.010722695849835873,"channel":1,"num_words":1,"start":45.15,"end":45.65},{"sentences":[{"text":"G.","start":46.585,"end":46.985,"sentiment":"neutral","sentiment_score":0.010266117751598358},{"text":"Mhmm.","start":46.985,"end":47.485,"sentiment":"neutral","sentiment_score":0.010249549522995949}],"sentiment":"neutral","sentiment_score":0.010257833637297153,"channel":0,"num_words":2,"start":46.585,"end":47.485},{"sentences":[{"text":"G 05","start":47.655,"end":49.035,"sentiment":"neutral","sentiment_score":0.00914235832169652}],"sentiment":"neutral","sentiment_score":0.00914235832169652,"channel":1,"num_words":2,"start":47.655,"end":49.035},{"sentences":[{"text":"Zero five.","start":49.625,"end":50.605,"sentiment":"neutral","sentiment_score":0.011015440803021193},{"text":"Mhmm.","start":50.665,"end":51.165,"sentiment":"neutral","sentiment_score":0.014442471787333488}],"sentiment":"neutral","sentiment_score":0.012157784464458624,"channel":0,"num_words":3,"start":49.625,"end":51.165},{"sentences":[{"text":"Slash 32","start":51.335,"end":53.515,"sentiment":"neutral","sentiment_score":0.01440669409930706}],"sentiment":"neutral","sentiment_score":0.01440669409930706,"channel":1,"num_words":2,"start":51.335,"end":53.515},{"sentences":[{"text":"Thirty two","start":54.45,"end":55.35,"sentiment":"neutral","sentiment_score":0.019004679284989834}],"sentiment":"neutral","sentiment_score":0.019004679284989834,"channel":0,"num_words":2,"start":54.45,"end":55.35},{"sentences":[{"text":"Kitchener Parade.","start":55.895,"end":57.434998,"sentiment":"neutral","sentiment_score":0.025304293259978294}],"sentiment":"neutral","sentiment_score":0.025304293259978294,"channel":1,"num_words":2,"start":55.895,"end":57.434998},{"sentences":[{"text":"Kitchener.","start":57.97,"end":58.47,"sentiment":"neutral","sentiment_score":0.02822767198085785}],"sentiment":"neutral","sentiment_score":0.02822767198085785,"channel":0,"num_words":1,"start":57.97,"end":58.47},{"sentences":[{"text":"Yeah.","start":59.495,"end":59.995,"sentiment":"neutral","sentiment_score":0.04642156511545181},{"text":"Kitchener Parade.","start":60.215,"end":61.355,"sentiment":"neutral","sentiment_score":0.0610567107796669},{"text":"Thanks, ma'am.","start":61.670002,"end":62.57,"sentiment":"positive","sentiment_score":0.4812716394662857}],"sentiment":"neutral","sentiment_score":0.2262156531214714,"channel":1,"num_words":5,"start":59.495,"end":62.57},{"sentences":[{"text":"Okay.","start":63.17,"end":63.67,"sentiment":"neutral","sentiment_score":0.16152945160865784},{"text":"Is it okay if I put you on hold?","start":64.05,"end":65.41,"sentiment":"neutral","sentiment_score":0.07617875685294469},{"text":"Let me just check this address.","start":65.41,"end":66.95,"sentiment":"neutral","sentiment_score":0.035931541894872986}],"sentiment":"neutral","sentiment_score":0.06642046966589987,"channel":0,"num_words":16,"start":63.17,"end":66.95},{"sentences":[{"text":"Yeah.","start":67.59,"end":68.07,"sentiment":"neutral","sentiment_score":0.0615689642727375},{"text":"No problem.","start":68.07,"end":68.81,"sentiment":"neutral","sentiment_score":0.11270847916603088}],"sentiment":"neutral","sentiment_score":0.09566197420159976,"channel":1,"num_words":3,"start":67.59,"end":68.81},{"sentences":[{"text":"K.","start":68.765,"end":69.265,"sentiment":"neutral","sentiment_score":0.053525932133197784},{"text":"Hang on.","start":69.325,"end":70.064995,"sentiment":"neutral","sentiment_score":0.05628043785691261},{"text":"Hello?","start":152.825,"end":153.325,"sentiment":"neutral","sentiment_score":0.05195373296737671}],"sentiment":"neutral","sentiment_score":0.05451013520359993,"channel":0,"num_words":4,"start":68.765,"end":153.325},{"sentences":[{"text":"Yep.","start":154.27,"end":154.77,"sentiment":"neutral","sentiment_score":0.09577880799770357}],"sentiment":"neutral","sentiment_score":0.09577880799770357,"channel":1,"num_words":1,"start":154.27,"end":154.77},{"sentences":[{"text":"Yes.","start":155.065,"end":155.465,"sentiment":"neutral","sentiment_score":0.14837849140167236},{"text":"Thank you for waiting.","start":155.465,"end":156.345,"sentiment":"neutral","sentiment_score":0.323413722217083},{"text":"So after checking the address sorry.","start":156.345,"end":158.825,"sentiment":"neutral","sentiment_score":0.07734501796464126},{"text":"The address, is it is available under Supa Networks.","start":158.825,"end":162.925,"sentiment":"neutral","sentiment_score":0.0685516922838158},{"text":"So have you tried to visit our website or not yet?","start":163.29001,"end":166.43001,"sentiment":"neutral","sentiment_score":0.023293735120784153}],"sentiment":"neutral","sentiment_score":0.0896548324174458,"channel":0,"num_words":31,"start":155.065,"end":166.43001},{"sentences":[{"text":"No.","start":166.845,"end":167.085,"sentiment":"neutral","sentiment_score":-0.2870441675186157},{"text":"I haven't done anything because I'm not good with the like, on computer stuff.","start":167.085,"end":171.66501,"sentiment":"negative","sentiment_score":-0.5110125775848117}],"sentiment":"negative","sentiment_score":-0.49608135024706523,"channel":1,"num_words":15,"start":166.845,"end":171.66501},{"sentences":[{"text":"Okay.","start":172.81,"end":173.05,"sentiment":"neutral","sentiment_score":-0.05426289886236191},{"text":"I 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Residential G G 05 Slash 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The representative provides information on plan speeds and routers, and suggests a cheaper option. The customer asks about the availability of a certain service and is informed that it depends on the address. The agent explains that if the customer is using a modem or router, they will need a router to connect to the network, and offers a discount for a six, twelve, or twenty-four month contract. The agent also suggests upgrading to a super fiber boost plan or a super family plan if the customer is using multiple devices at the same time."},"intents":{"segments":[{"text":"Let me just check the address. Yeah.","start_word":32,"end_word":38,"intents":[{"intent":"Check address","confidence_score":0.2528181}]},{"text":"Can I have your full address, please, for me to check the service availability? G G.","start_word":39,"end_word":54,"intents":[{"intent":"Confirm address","confidence_score":0.008620369},{"intent":"Provide address","confidence_score":0.0028784163}]},{"text":"So have you tried to visit our website or not yet? No.","start_word":117,"end_word":128,"intents":[{"intent":"Step through website","confidence_score":0.000399478},{"intent":"Understand website","confidence_score":0.08442841}]},{"text":"So, our activation and signing up of services via our website, which is at airtel.net.au. There, you'll see the available plan speeds that we have under Supa Networks. And if you'll be needing a router, then the contract terms. Yeah.","start_word":146,"end_word":185,"intents":[{"intent":"Activate services","confidence_score":0.012211181},{"intent":"Explain plan speeds","confidence_score":0.57380134},{"intent":"Understand contract terms","confidence_score":0.17578122},{"intent":"Understand router","confidence_score":0.0007360095},{"intent":"Explain plan speeds","confidence_score":0.2136573},{"intent":"Explain router","confidence_score":0.03359892}]},{"text":"This is business. This is a business. Okay.","start_word":316,"end_word":323,"intents":[{"intent":"Understand business","confidence_score":0.1000176}]},{"text":"Like, all these stuff to connect to. Also, I need my Wi Fi or my Internet or NBN, whatever, to be very good.","start_word":348,"end_word":370,"intents":[{"intent":"Connect to cameras","confidence_score":0.17651393}]},{"text":"Also, I need my Wi Fi or my Internet or NBN, whatever, to be very good.","start_word":355,"end_word":370,"intents":[{"intent":"Get wi fi","confidence_score":0.055141047}]},{"text":"have our, mhmm, we have our fastest speed, which is the ultrafast Supa 1,000 over 1,000 Mbps unlimited. So for the upload, it's 1,000, then upload and download this book 1,000. That is $120.95. So that's a limited download, stream movies, and UHD, TVN 16 k quality, but low latency online gaming. Okay.","start_word":387,"end_word":439,"intents":[{"intent":"Get a faster internet speed","confidence_score":0.0032077765}]},{"text":"That 120, do you have anything that's cheaper? That's good?","start_word":443,"end_word":452,"intents":[{"intent":"Determine the lowest price for a smaller capacity","confidence_score":6.143157e-8},{"intent":"Find a cheaper option","confidence_score":0.022197956},{"intent":"Confirm pricing","confidence_score":0.0021506923},{"intent":"Determine the business plan price","confidence_score":0.0058915797}]},{"text":"Because the only network available is Supa Networks on Okay.","start_word":728,"end_word":737,"intents":[{"intent":"Identify network provider","confidence_score":0.00017071047}]},{"text":"So if ever you'll be signing up, you'll need to get a router, which you'll be connecting to that box for you to have a Wi Fi at the area. Okay. Okay.","start_word":937,"end_word":968,"intents":[{"intent":"Discuss wifi connection","confidence_score":0.00012722568},{"intent":"Provide wifi connection","confidence_score":0.0010283999}]},{"text":"So you have a $109. What's the so that gives me unlimited gigs? One sorry.","start_word":969,"end_word":983,"intents":[{"intent":"Provide unlimited gigs","confidence_score":0.0112955775}]},{"text":"That is the 750 MBPS. Okay.","start_word":1008,"end_word":1013,"intents":[{"intent":"Recommend 5000mps","confidence_score":8.5137245e-8}]},{"text":"But as of the moment, we do have a discount, which is if you chose six six, twelve, or twenty four month contract, we'll be providing No. I just 15 want month percent to month. this month.","start_word":1017,"end_word":1053,"intents":[{"intent":"Provide discount","confidence_score":0.21947967}]},{"text":"But as of the moment, we do have a discount, which is if you chose six six, twelve, or twenty four month contract, we'll be providing No. I just 15 want month percent to month. this month. I just want month Yes. to month. Okay. So that is the no contract, if ever. Yeah.","start_word":1017,"end_word":1070,"intents":[{"intent":"Confirm contract terms","confidence_score":0.006820553}]},{"text":"So that is the no contract, if ever. Yeah. So month Mhmm. to month contract is a $109 Yeah. 9. a month. Is that correct? Yeah.","start_word":1062,"end_word":1087,"intents":[{"intent":"Confirm contract","confidence_score":0.09977746}]},{"text":"I can't use NBN. What is what is it called, this network?","start_word":1222,"end_word":1233,"intents":[{"intent":"Clarify nbn","confidence_score":0.006408794}]},{"text":"I can't use NBN. What is what is it called, this network? Supa Supa Networks. Okay.","start_word":1222,"end_word":1237,"intents":[{"intent":"Use nbn","confidence_score":0.0046717855}]},{"text":"So even if with other if you inquire with other Internet service provider, that's the only network that can can access Internet in the area. Okay.","start_word":1261,"end_word":1286,"intents":[{"intent":"Identify network","confidence_score":0.0022910472}]},{"text":"But what about if I don't get business? What about if I just get normal Internet and I could plug it in there, or do I have to have business?","start_word":1303,"end_word":1332,"intents":[{"intent":"Inquire about business","confidence_score":0.04411329}]},{"text":"Which one is the best one to have in that one? Oh, sorry. What do you mean? Like so if I got the residential sorry. If I got the plan, which one is a good plan to use?","start_word":1446,"end_word":1483,"intents":[{"intent":"Confirm plan","confidence_score":0.16944203}]},{"text":"If I got the plan, which one is a good plan to use?","start_word":1471,"end_word":1483,"intents":[{"intent":"Discuss plan","confidence_score":0.007427316}]},{"text":"It's a super fiber boost plan or the super family plan or the super fast plan?","start_word":1484,"end_word":1499,"intents":[{"intent":"Provide plan","confidence_score":0.010718447}]},{"text":"I can suggest we can start with this speed, which is the With standard 500.","start_word":1530,"end_word":1544,"intents":[{"intent":"Inquire about speed","confidence_score":0.03204232}]},{"text":"And if ever the speed runs low when you use all the devices at the same time, we can upgrade it to 500 MB Okay.","start_word":1554,"end_word":1578,"intents":[{"intent":"Offer upgrade","confidence_score":0.16339959}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2297629714012146},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.43423253297805786},{"text":"Hello. In my shop, I need the NBN Wi Fi. Yes. Okay. I see. Hang on. Let me just check the address. Yeah. Can I have your full address, please, for me to check the service availability? G G. Mhmm. G 05 Zero five. Mhmm. Slash 32 Thirty two Kitchener Parade. Kitchener. Yeah. Kitchener Parade.","start_word":16,"end_word":70,"sentiment":"neutral","sentiment_score":0.037372197955846786},{"text":"Thanks, ma'am.","start_word":71,"end_word":72,"sentiment":"positive","sentiment_score":0.47848305106163025},{"text":"Okay. Is it okay if I put you on hold? Let me just check this address. Yeah. No problem. K. Hang on. Hello? Yep. Yes. Thank you for waiting. So after checking the address sorry. The address, is it is available under Supa Networks. So have you tried to visit our website or not yet? No.","start_word":73,"end_word":128,"sentiment":"neutral","sentiment_score":0.0745052620768547},{"text":"I haven't done anything because I'm not good with the like, on computer stuff.","start_word":129,"end_word":142,"sentiment":"negative","sentiment_score":-0.4985617697238922},{"text":"Okay. I see. So, our activation and signing up of services via our website, which is at airtel.net.au. There, you'll see the available plan speeds that we have under Supa Networks. And if you'll be needing a router, then the contract terms. Yeah. But so anything that I need, I have to do it online. Yeah. For the ordering of the plan speed and the router. Okay. But how do I know what do I need? I don't understand. That's why I'm calling you. Can you can you help me? Or you don't help people? Yeah. I can walk you through over our website, explain the available plan speed that we have. Yeah. If you can do that, Sure. please, and walk me through how to do it, and I can do it. Okay. So for our basic one, we have the SupaFiber Boost, which is 25 over 10 Mbps unlimited. That is good for a family of three to five users for No. email No. No. No. Excuse surfing. me. Excuse me. This is business. This is a business. Okay. If this This is is a a business. business So I need I need, like, a POS system, cameras. You know what I mean? Like, all these stuff to connect to.","start_word":143,"end_word":354,"sentiment":"neutral","sentiment_score":0.009540544487019771},{"text":"Also, I need my Wi Fi or my Internet or NBN, whatever, to be very good.","start_word":355,"end_word":370,"sentiment":"positive","sentiment_score":0.33435380458831787},{"text":"Like so I don't need mhmm. family We have, of five. mhmm, It's a we business. have our, mhmm, we have our fastest speed, which is the ultrafast Supa 1,000 over 1,000 Mbps unlimited. So for the upload, it's 1,000, then upload and download this book 1,000. That is $120.95. So that's a limited download, stream movies, and UHD, TVN 16 k quality, but low latency online gaming. Okay. What about okay. That 120, do you have anything that's cheaper?","start_word":371,"end_word":450,"sentiment":"neutral","sentiment_score":0.15998180210590365},{"text":"That's good?","start_word":451,"end_word":452,"sentiment":"positive","sentiment_score":0.4584256708621979},{"text":"I can suggest the 750 over 750 as well. That is both for download and upload speed, which is $101,109.95 dollars. Because I can assure you if I can give you the cheapest one. Sorry. The standard one, which is 50 Over 20 since that's the business address. Okay, sir. So For the business either. address, it's a $109. Yeah. That's correct. Either And of what the seven I mean, 50 what's the or what one what are thousand. you talking about? What's the what's 1,000? What's that? What what does this mean? 1,000 is that is for the upload and download speed. That is our fastest speed that we have. Okay. And how many Mhmm. gigs do I have a month? I'm sorry? How many gigs do I have to use a month? Actually, that is unlimited. So Unlimited. for the yeah. Oh, okay. So it's unlimited. As long as Okay. Yeah. 1,000. Over Yes. one So the thousand one Mbps. Mhmm. Megabyte. okay. And so there's something here. What's basic for $79 a month? Business plan basic. Seven. Business plan basic. Yeah. That's what I'm looking at here. May I know where? Is it at the website? It's on yeah. It's on your website. It says NBN business plans, and it says one business plan is basic NBN 25 b's unlimited and for $79.95 a Yeah. month.","start_word":453,"end_word":681,"sentiment":"neutral","sentiment_score":0.049710863867701405},{"text":"But as of checking the address, NBN is not available. Only Supa Network is available on the address. So that business plan that you're referring is not working at the Not address.","start_word":682,"end_word":713,"sentiment":"negative","sentiment_score":-0.3662354350090027},{"text":"working at my address. Okay. So I don't have NBN in my address? Yes. Because the only network available is Supa Networks on Okay. your That's address. the only network that's available G 05. in my in my shop. Unit G 05? Yeah. G 0 Mhmm. 5 Thirty Slash two Kitchener. Mhmm. yeah. Kitchener Parade Bankstown. Bankstown, Two NSW. 22 yeah. 2200. Correct. So that's the Yeah. I mean, so you're saying I don't have NBN. All you have to offer is the super network? Yeah. That's correct. Because it really depends on the address. So Okay. upon on your address, Supa network is only available. Actually, you can also check that one at the area. You'll see a NTD box. That's the network termination device mounted on your wall where there's written Supa network box Yeah. or MikroTik I have a photo. box. Mhmm. I have a photo. Let me just see. What is this supposed Mhmm. to say? It might be a MikroTik box or Supanetwork box. Sometimes there's no label Supanetwork, only like a small block box or a big Yeah. It's box. a small black box. It says DigiSet. Yeah. Digitech. Yep. DigiSet, Digitech. s a t u. Yeah. What's that? Yeah. That is the name of the box. The one that establishing a connection at the address. So if ever you'll be signing up, you'll need to get a router, which you'll be connecting to that box for you to have a Wi Fi at the area. Okay. Okay. Okay. So you have a $109. What's the so that gives me unlimited gigs? One sorry. $120.95. One That's 100 you told me you told Yes. me there's another The one 1,000. hundred and 9 you told me $109. No? That is the 750 MBPS. Okay. $7.50. Okay. Mhmm. But as of the moment, we do have a discount, which is if you chose six six, twelve, or twenty four month contract, we'll be providing No. I just 15 want month percent to month. this month. I just want month Yes. to month. Okay. So that is the no contract, if ever. Yeah. So month Mhmm. to month contract is a $109 Yeah. 9. a month. Is that correct? Yeah. 100 for 750 MBPS, it's $109.95 per month. Is that Yeah. is that Monthly still good basis. or or I need the 1,000 you think for the business? If you'll only be using that for, like, a CCTV, or do you also It's have CCTV. a computer, It's if CCTV. ever? It will Ever? be a computer. It will be mobile phone connected to Wi Fi, and it will be for the POS system, Mhmm. which will be hardwired. And, yeah, that's that's sort of about it. Like, is that okay, or do I need the 1,000? Yeah. Actually, $7.50 is all goods. That's only the equipment that you be using the Internet. Yep. Yep. Okay. And what's what's this called? Super Network? Yeah. Shouldn't. What is it? Oh, sorry? What did you say?","start_word":714,"end_word":1221,"sentiment":"neutral","sentiment_score":-0.0023947017135347907},{"text":"I can't use NBN.","start_word":1222,"end_word":1225,"sentiment":"negative","sentiment_score":-0.40112632513046265},{"text":"What is what is it called, this network? Supa Supa Networks. Okay. I Just can only n use p n Super Network, and that's that's all that's available in my in my store. mhmm. Yeah. So even if with other if you inquire with other Internet service provider, that's the only network that can can access Internet in the area. Okay. That's the only one that I can access in my store. Mhmm. Yeah. That's Okay. correct. But what about if I don't get business? What about if I just get normal Internet and I could plug it in there, or do I have to have business? For residential use, I can suggest the standard one that is, yeah, for a family of three to five users. This is mostly of our customer using. If there's no, like, heavy consuming Internet, Mhmm. this is Mhmm. already good for gaming, TV streaming, surfing phones, And can I use that can I use that one and put it in connect it to that to that address? Yeah. It we can also use that one for the address since your address is actually residential. So yeah. Okay. So It my should address work. is Residential G G 05 Slash 32. Okay. Mhmm. So Yeah. it's pulled down as residential. Okay. That's fine. Okay. Which one is the best one to have in that one? Oh, sorry. What do you mean? Like so if I got the residential sorry. If I got the plan, which one is a good plan to use? It's a super fiber boost plan or the super family plan or the super fast plan? Which We one's do good? also have a Supa Family Fiverr booth as well. That is 500 over 500 MBPS unlimited Yeah. as well. Yeah. That is $89.95 per month. I can suggest we can start with this speed, which is the With standard 500. one then or the standard one, which is $79.95. And if ever the speed runs low when you use all the devices at the same time, we can upgrade it to 500 MB Okay. PS. It's never yeah. Okay. Oh, you can We can test upgrade it first. it upgrade it remotely.","start_word":1226,"end_word":1596,"sentiment":"neutral","sentiment_score":0.05746479724054388},{"text":"No one has to come in.","start_word":1597,"end_word":1602,"sentiment":"negative","sentiment_score":-0.3543291985988617},{"text":"Yeah. We can Oh, okay. you just need to reboot the router, like, turn off, turn on Yep. Yep. for the upgrade to take effect. Mhmm. For us to make sure what what plan suits the area and your usage. Hello? Can you hear me?","start_word":1603,"end_word":1647,"sentiment":"neutral","sentiment_score":0.010459303855895996}],"average":{"sentiment":"neutral","sentiment_score":0.027192508108247585}}}}