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Needs to do. No. Down here, this is your control center. So you can have this as whatever, and you can drag and oh. That's kind of breaking. I believe you can. You can drag and move that wherever you need it to. Yeah. I don't know why that's doing that now. Yeah. This button's your keypad so that you're on hold with someone. Would use that. Or, like, press 1. Yeah. Press 1. Things like that. On hold is that button there. Yeah. And then that goes to your hold screen. If you have Mic on, mic off. Don't know what that does. Like, that's add participants and then FaceTime. This is your transfer button, so you usually go so you can go transfer. That pops them on hold Yep. And then transfer to, and then blind is a blind transfer. And the And then so that's this. Mhmm. Up to the end. For end, attendance. Once they answer, you will be speaking to the customer you're transferring to. 22. So if I was to go hey. Let's go. Can I borrow your ring at twelve for a second? Can you just answer this for me, please? Okay. So now this client is on hold here, and I'm ringing her. Is that You're so fired. Is that military safer? So that's the turn of the phone? Yeah. And you just say, hey. So you would just Yeah. Transfer it to someone. You speak to them, and then you go transfer this call, and then it will transfer through to them. Yep. 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Just wanna add that salad. Just waiting for flexibility. Okay. Sorry.\n\nNeeds to do. No. Down here, this is your control center. So you can have this as whatever, and you can drag and oh. That's kind of breaking.\n\nI believe you can. You can drag and move that wherever you need it to. Yeah. I don't know why that's doing that now. Yeah.\n\nThis button's your keypad so that you're on hold with someone. Would use that. Or, like, press 1. Yeah. Press 1.\n\nThings like that. On hold is that button there. Yeah. And then that goes to your hold screen. If you have Mic on, mic off.\n\nDon't know what that does. Like, that's add participants and then FaceTime. This is your transfer button, so you usually go so you can go transfer. That pops them on hold Yep. And then transfer to, and then blind is a blind transfer.\n\nAnd the And then so that's this. Mhmm. Up to the end. For end, attendance. Once they answer, you will be speaking to the customer you're transferring to.\n\n22. So if I was to go hey. Let's go. Can I borrow your ring at twelve for a second? Can you just answer this for me, please?\n\nOkay. So now this client is on hold here, and I'm ringing her. Is that You're so fired. Is that military safer? So that's the turn of the phone?\n\nYeah. And you just say, hey. So you would just Yeah. Transfer it to someone. You speak to them, and then you go transfer this call, and then it will transfer through to them.\n\nYep. That's how that kind","paragraphs":[{"sentences":[{"text":"Alright.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.20436923205852509},{"text":"Just wanna add that salad.","start":1.28,"end":2.96,"sentiment":"neutral","sentiment_score":0.3198771417140961},{"text":"Just waiting for flexibility.","start":2.96,"end":4.02,"sentiment":"neutral","sentiment_score":0.23977122455835342},{"text":"Okay.","start":4.3199997,"end":4.56,"sentiment":"neutral","sentiment_score":0.019981538876891136},{"text":"Sorry.","start":4.56,"end":4.96,"sentiment":"neutral","sentiment_score":-0.09322810918092728}],"sentiment":"neutral","sentiment_score":0.22413277237986526,"channel":1,"num_words":12,"start":0.39999998,"end":4.96},{"sentences":[{"text":"Needs to do.","start":5.04,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.10283023864030838},{"text":"No.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":-0.14529168605804443},{"text":"Down here, this is your control center.","start":6.3999996,"end":8.08,"sentiment":"neutral","sentiment_score":-0.045253699379307885},{"text":"So you can have this as whatever, and you can drag and oh.","start":8.08,"end":12.24,"sentiment":"neutral","sentiment_score":0.037605154972810015},{"text":"That's kind of breaking.","start":12.24,"end":13.585,"sentiment":"negative","sentiment_score":-0.38397421687841415}],"sentiment":"neutral","sentiment_score":-0.06491386251790184,"channel":1,"num_words":28,"start":5.04,"end":13.585},{"sentences":[{"text":"I believe you can.","start":13.585,"end":14.325,"sentiment":"neutral","sentiment_score":0.09121761843562126},{"text":"You can drag and move that wherever you need it to.","start":14.465,"end":16.705,"sentiment":"neutral","sentiment_score":0.08397458019581708},{"text":"Yeah.","start":16.705,"end":16.865,"sentiment":"neutral","sentiment_score":-0.08611041307449341},{"text":"I don't know why that's doing that now.","start":16.865,"end":18.564999,"sentiment":"neutral","sentiment_score":-0.22726266831159592},{"text":"Yeah.","start":20.785,"end":21.285,"sentiment":"neutral","sentiment_score":0.013485914096236227}],"sentiment":"neutral","sentiment_score":-0.024085399582982062,"channel":1,"num_words":25,"start":13.585,"end":21.285},{"sentences":[{"text":"This button's your keypad so that you're on hold with someone.","start":21.744999,"end":24.244999,"sentiment":"neutral","sentiment_score":0.04813900522210381},{"text":"Would use that.","start":25.01,"end":25.91,"sentiment":"neutral","sentiment_score":0.06716342394550641},{"text":"Or, like, press 1.","start":25.970001,"end":27.25,"sentiment":"neutral","sentiment_score":0.022228813264518976},{"text":"Yeah.","start":27.25,"end":27.49,"sentiment":"neutral","sentiment_score":0.03524772450327873},{"text":"Press 1.","start":27.49,"end":27.970001,"sentiment":"neutral","sentiment_score":0.024831462651491165}],"sentiment":"neutral","sentiment_score":0.04308786819733325,"channel":1,"num_words":21,"start":21.744999,"end":27.970001},{"sentences":[{"text":"Things like that.","start":27.970001,"end":28.87,"sentiment":"neutral","sentiment_score":0.03460897505283356},{"text":"On hold is that button there.","start":29.89,"end":31.33,"sentiment":"neutral","sentiment_score":0.03933009629448255},{"text":"Yeah.","start":31.33,"end":31.49,"sentiment":"neutral","sentiment_score":0.06301876902580261},{"text":"And then that goes to your hold screen.","start":31.49,"end":33.25,"sentiment":"neutral","sentiment_score":0.051055808551609516},{"text":"If you have Mic on, mic off.","start":33.25,"end":36.15,"sentiment":"neutral","sentiment_score":0.030390704050660133}],"sentiment":"neutral","sentiment_score":0.04096030674874782,"channel":1,"num_words":25,"start":27.970001,"end":36.15},{"sentences":[{"text":"Don't know what that does.","start":36.69,"end":37.489998,"sentiment":"neutral","sentiment_score":0.02409230452030897},{"text":"Like, that's add participants and then FaceTime.","start":37.489998,"end":39.835,"sentiment":"neutral","sentiment_score":0.07492255845240184},{"text":"This is your transfer button, so you usually go so you can go transfer.","start":40.614998,"end":44.375,"sentiment":"neutral","sentiment_score":0.11520849966577121},{"text":"That pops them on hold Yep.","start":44.375,"end":45.975,"sentiment":"neutral","sentiment_score":0.11143548662463824},{"text":"And then transfer to, and then blind is a blind transfer.","start":46.135,"end":50.394997,"sentiment":"neutral","sentiment_score":0.03131894428621639}],"sentiment":"neutral","sentiment_score":0.07606883102291545,"channel":1,"num_words":43,"start":36.69,"end":50.394997},{"sentences":[{"text":"And the And then so that's this.","start":50.695,"end":51.141666,"sentiment":"neutral","sentiment_score":0.015236953805599893},{"text":"Mhmm.","start":51.141666,"end":51.14833,"sentiment":"neutral","sentiment_score":0.009067791514098644},{"text":"Up to the end.","start":51.14833,"end":51.175,"sentiment":"neutral","sentiment_score":0.0167778548784554},{"text":"For end, attendance.","start":51.425,"end":56.01,"sentiment":"neutral","sentiment_score":0.02273563916484515},{"text":"Once they answer, you will be speaking to the customer you're transferring to.","start":56.469997,"end":59.909996,"sentiment":"neutral","sentiment_score":0.028861468084729634}],"sentiment":"neutral","sentiment_score":0.02236585322368358,"channel":1,"num_words":28,"start":50.695,"end":59.909996},{"sentences":[{"text":"22.","start":59.909996,"end":60.39,"sentiment":"neutral","sentiment_score":0.014392394572496414},{"text":"So if I was to go hey.","start":60.39,"end":61.829998,"sentiment":"neutral","sentiment_score":0.010379003493913583},{"text":"Let's go.","start":61.829998,"end":62.57,"sentiment":"neutral","sentiment_score":0.03214024566113949},{"text":"Can I borrow your ring at twelve for a second?","start":63.109997,"end":64.97,"sentiment":"neutral","sentiment_score":0.020759894885122775},{"text":"Can you just answer this for me, please?","start":65.03,"end":66.729996,"sentiment":"neutral","sentiment_score":0.01944801234640181}],"sentiment":"neutral","sentiment_score":0.01837531992766474,"channel":1,"num_words":28,"start":59.909996,"end":66.729996},{"sentences":[{"text":"Okay.","start":67.245,"end":67.725,"sentiment":"neutral","sentiment_score":0.00832189992070198},{"text":"So now this client is on hold here, and I'm ringing her.","start":67.725,"end":72.705,"sentiment":"neutral","sentiment_score":-0.005471576548491915},{"text":"Is that You're so fired.","start":76.685,"end":78.405,"sentiment":"neutral","sentiment_score":-0.038151178136467935},{"text":"Is that military safer?","start":78.405,"end":80.145,"sentiment":"neutral","sentiment_score":-0.023106595501303673},{"text":"So that's the turn of the phone?","start":98.064995,"end":99.265,"sentiment":"neutral","sentiment_score":0.00013074847603482858}],"sentiment":"neutral","sentiment_score":-0.011710484552293503,"channel":1,"num_words":29,"start":67.245,"end":99.265},{"sentences":[{"text":"Yeah.","start":99.265,"end":99.765,"sentiment":"neutral","sentiment_score":0.031024884432554245},{"text":"And you just say, hey.","start":100.545,"end":101.604996,"sentiment":"neutral","sentiment_score":0.02487465813755989},{"text":"So you would just Yeah.","start":104.630875,"end":106.47088,"sentiment":"neutral","sentiment_score":0.035491380095481875},{"text":"Transfer it to someone.","start":106.55087,"end":107.770874,"sentiment":"neutral","sentiment_score":0.05905047617852688},{"text":"You speak to them, and then you go transfer this call, and then it will transfer through to them.","start":107.83088,"end":112.170876,"sentiment":"neutral","sentiment_score":0.07804453196494203}],"sentiment":"neutral","sentiment_score":0.06035009081311086,"channel":1,"num_words":34,"start":99.265,"end":112.170876},{"sentences":[{"text":"Yep.","start":112.23087,"end":112.73087,"sentiment":"neutral","sentiment_score":0.125857412815094},{"text":"That's how that kind","start":113.75088,"end":114.69594,"sentiment":"neutral","sentiment_score":0.10777259059250355}],"sentiment":"neutral","sentiment_score":0.11138955503702164,"channel":1,"num_words":5,"start":112.23087,"end":114.69594}]},"summary":{"result":"success","short":"The customer is trying to use a control center to transfer calls and is experiencing issues with the menu. The agent explains how to use the control center and transfer calls, and how to use the transfer button to avoid breaking things. The customer is on hold and is trying to transfer a call to someone, but the call is ultimately transferred to another person."},"intents":{"segments":[{"text":"Transfer it to someone. You speak to them, and then you go transfer this call, and then it will transfer through to them. Yep.","start_word":250,"end_word":273,"intents":[{"intent":"Transfer call","confidence_score":0.29646227}]}]},"sentiments":{"segments":[{"text":"Alright. Just wanna add that salad. Just waiting for flexibility. Okay. Sorry. Needs to do. No. Down here, this is your control center. So you can have this as whatever, and you can drag and oh.","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":0.056835245341062546},{"text":"That's kind of breaking.","start_word":36,"end_word":39,"sentiment":"negative","sentiment_score":-0.3813122510910034},{"text":"I believe you can. You can drag and move that wherever you need it to. Yeah. I don't know why that's doing that now. Yeah. This button's your keypad so that you're on hold with someone. Would use that. Or, like, press 1. Yeah. Press 1. Things like that. On hold is that button there. Yeah. And then that goes to your hold screen. If you have Mic on, mic off. Don't know what that does. Like, that's add participants and then FaceTime. This is your transfer button, so you usually go so you can go transfer. That pops them on hold Yep. And then transfer to, and then blind is a blind transfer. And the And then so that's this. Mhmm. Up to the end. For end, attendance. Once they answer, you will be speaking to the customer you're transferring to. 22. So if I was to go hey. Let's go. Can I borrow your ring at twelve for a second? Can you just answer this for me, please? Okay. So now this client is on hold here, and I'm ringing her. Is that You're so fired. Is that military safer? So that's the turn of the phone? Yeah. And you just say, hey. So you would just Yeah. Transfer it to someone. You speak to them, and then you go transfer this call, and then it will transfer through to them. Yep. That's how that kind","start_word":40,"end_word":277,"sentiment":"neutral","sentiment_score":0.029645811766386032}],"average":{"sentiment":"neutral","sentiment_score":0.025923529957390317}}}}