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I do I do remember, but I asked you to send an email, didn't I? No. And I've asked you to take my personal mobile number out of your CRM. This is my personal mobile that you've called? So can you take remove my personal mobile number, please, from your database? Thank you. 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I do I do remember, but I asked you to send an email, didn't I? No. And I've asked you to take my personal mobile number out of your CRM. This is my personal mobile that you've called?\n\nSo can you take remove my personal mobile number, please, from your database? Thank you. We already have an AI SOC solution, so thanks anyway.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.1014186441898346},{"text":"I do I do remember, but I asked you to send an email, didn't I?","start":15.115,"end":20.494999,"sentiment":"neutral","sentiment_score":0.011460084545736512},{"text":"No.","start":42.63,"end":43.13,"sentiment":"negative","sentiment_score":-0.33432620763778687},{"text":"And I've asked you to take my personal mobile number out of your CRM.","start":43.895,"end":49.915,"sentiment":"neutral","sentiment_score":-0.33327643147536684},{"text":"This is my personal mobile that you've called?","start":53.095,"end":55.35,"sentiment":"neutral","sentiment_score":-0.17501441575586796}],"sentiment":"neutral","sentiment_score":-0.15710235030676883,"num_words":39,"start":5.44,"end":55.35},{"sentences":[{"text":"So can you take remove my personal mobile number, please, from your database?","start":56.789997,"end":60.57,"sentiment":"neutral","sentiment_score":-0.14423097784702593},{"text":"Thank you.","start":62.55,"end":63.289997,"sentiment":"positive","sentiment_score":0.47709035873413086},{"text":"We already have an AI SOC solution, so thanks anyway.","start":65.19,"end":68.97,"sentiment":"neutral","sentiment_score":0.2935662388801575}],"sentiment":"neutral","sentiment_score":0.08059361577033997,"num_words":25,"start":56.789997,"end":68.97}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. Alice there?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hi, Alice. Good morning. This is Mary calling from Vigilance AI. I hope you still remember me.\n\nYou\n\nChannel 1: I\n\nChannel 0: may\n\nChannel 1: do\n\nChannel 0: recall\n\nChannel 1: I do remember, but I asked you\n\nChannel 0: Yeah.\n\nChannel 1: to send an email, didn't I?\n\nChannel 0: Yeah. We already sent out to you the email. That's why we follow-up you and check if possible to have a short demo with you along with our CTO, and we're just checking and hoping if you have a weekend scheduled by next month. Like, on the October 8, would you be available?\n\nChannel 1: No. And I've asked you to take my personal mobile number out of your CRM. This is my personal mobile that you've called?\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: can\n\nChannel 0: Oh,\n\nChannel 1: you\n\nChannel 0: I\n\nChannel 1: take remove my personal mobile number, please, from your database?\n\nChannel 0: Okay. I'll make a note of it.\n\nChannel 1: Thank you. We already have an AI SOC solution, so thanks anyway.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.10986339300870895},{"text":"Good morning.","start":3.28,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.2711743488907814},{"text":"Alice there?","start":3.9199998,"end":4.9,"sentiment":"neutral","sentiment_score":0.12362547218799591}],"sentiment":"neutral","sentiment_score":0.17989260703325272,"channel":0,"num_words":5,"start":2.8799999,"end":4.9},{"sentences":[{"text":"Hello?","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.1014186441898346}],"sentiment":"neutral","sentiment_score":0.1014186441898346,"channel":1,"num_words":1,"start":5.44,"end":5.94},{"sentences":[{"text":"Yes.","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":0.11562073230743408},{"text":"Hi, Alice.","start":7.12,"end":7.94,"sentiment":"neutral","sentiment_score":0.17868433147668839},{"text":"Good 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do remember, but I asked you","start":16.315,"end":18.315,"sentiment":"neutral","sentiment_score":0.017914439152394022}],"sentiment":"neutral","sentiment_score":0.017914439152394022,"channel":1,"num_words":7,"start":16.315,"end":18.315},{"sentences":[{"text":"Yeah.","start":18.215,"end":18.715,"sentiment":"neutral","sentiment_score":0.015251889824867249}],"sentiment":"neutral","sentiment_score":0.015251889824867249,"channel":0,"num_words":1,"start":18.215,"end":18.715},{"sentences":[{"text":"to send an email, didn't I?","start":18.315,"end":20.494999,"sentiment":"neutral","sentiment_score":0.0024297686371331415}],"sentiment":"neutral","sentiment_score":0.0024297686371331415,"channel":1,"num_words":6,"start":18.315,"end":20.494999},{"sentences":[{"text":"Yeah.","start":20.935,"end":21.415,"sentiment":"neutral","sentiment_score":0.0756707489490509},{"text":"We already sent out to you the 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remove my personal mobile number, please, from your database?","start":57.35,"end":60.57,"sentiment":"neutral","sentiment_score":-0.15205728635191917}],"sentiment":"neutral","sentiment_score":-0.15205728635191917,"channel":1,"num_words":10,"start":57.35,"end":60.57},{"sentences":[{"text":"Okay.","start":60.300003,"end":60.800003,"sentiment":"neutral","sentiment_score":0.006997469812631607},{"text":"I'll make a note of it.","start":60.86,"end":62.24,"sentiment":"neutral","sentiment_score":0.07526734781761964}],"sentiment":"neutral","sentiment_score":0.06551450810262135,"channel":0,"num_words":7,"start":60.300003,"end":62.24},{"sentences":[{"text":"Thank you.","start":62.55,"end":63.289997,"sentiment":"positive","sentiment_score":0.47709035873413086},{"text":"We already have an AI SOC solution, so thanks 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The agent asks if Alice is available for a demo on October 8th and requests her personal mobile number from her CRM. Alice confirms that she will remove her mobile number from the database and the agent notes it down."},"intents":{"segments":[{"text":"We already sent out to you the email. That's why we follow-up you and check if possible to have a short demo with you along with our CTO, and we're just checking and hoping if you have a weekend scheduled by next month.","start_word":44,"end_word":86,"intents":[{"intent":"Schedule demo","confidence_score":0.62922674}]},{"text":"Like, on the October 8, would you be available? No.","start_word":87,"end_word":96,"intents":[{"intent":"Confirm availability","confidence_score":0.009631762}]},{"text":"And I've asked you to take my personal mobile number out of your CRM. This is my personal mobile that you've called? Mhmm. So Mhmm. can Oh, you I take remove my personal mobile number, please, from your database? Okay.","start_word":97,"end_word":136,"intents":[{"intent":"Remove personal mobile number","confidence_score":0.10586025}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. Alice there? Hello? Yes. Hi, Alice.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.15611155331134796},{"text":"Good morning.","start_word":9,"end_word":10,"sentiment":"positive","sentiment_score":0.355043888092041},{"text":"This is Mary calling from Vigilance AI. I hope you still remember me. You I may do recall I do remember, but I asked you Yeah. to send an email, didn't I? Yeah. We already sent out to you the email. That's why we follow-up you and check if possible to have a short demo with you along with our CTO, and we're just checking and hoping if you have a weekend scheduled by next month. 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