{"metadata":{"transaction_key":"deprecated","request_id":"019ddd20-a9ab-7b90-afbf-167a74079e97","sha256":"9c50017c9e5f6a6420e36dddd1ce2b47b97e714b69920a2cffd0fb845bd42c4d","created":"2026-04-30T06:43:20.137Z","duration":52.919937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":134,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":143,"output_tokens":143},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":143,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yes. Hello? Mhmm. Mhmm. Unfortunately, since we are Airtel Australia, we only service Australian phone numbers. We're unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account. You're welcome. Bye. Have a great day.","confidence":0.9980469,"words":[{"word":"hello","start":1.68,"end":2.1599998,"confidence":0.9916992,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.168625146150589},{"word":"good","start":2.1599998,"end":2.48,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.396718829870224},{"word":"afternoon","start":2.48,"end":2.98,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3510878086090088},{"word":"this","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.3478870987892151},{"word":"is","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.33589768409729004},{"word":"maureen","start":3.4399998,"end":3.9399998,"confidence":0.89453125,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.39438939094543457},{"word":"from","start":4.4,"end":4.7999997,"confidence":0.9970703,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3810523450374603},{"word":"airtel","start":4.7999997,"end":5.2,"confidence":0.929362,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.3577553927898407},{"word":"tech","start":5.2,"end":5.44,"confidence":0.9580078,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.35284748673439026},{"word":"support","start":5.44,"end":5.94,"confidence":1.0,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.35367515683174133},{"word":"how","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4436452090740204},{"word":"can","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.455798476934433},{"word":"i","start":6.3999996,"end":6.56,"confidence":0.9970703,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4427565634250641},{"word":"assist","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.3838777542114258},{"word":"you","start":6.7999997,"end":6.96,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4037400782108307},{"word":"today","start":6.96,"end":7.46,"confidence":0.99072266,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2990366220474243},{"word":"yes","start":10.32,"end":10.639999,"confidence":0.9328613,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0405329205095768},{"word":"hello","start":10.639999,"end":11.139999,"confidence":0.92333984,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.021393094211816788},{"word":"mhmm","start":25.285,"end":25.785,"confidence":0.911499,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06325054168701172},{"word":"mhmm","start":25.845,"end":25.925,"confidence":0.91918945,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06016404181718826},{"word":"unfortunately","start":25.925,"end":26.425,"confidence":0.8925781,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.4287436604499817},{"word":"since","start":27.765,"end":28.085,"confidence":0.94921875,"punctuated_word":"since","sentiment":"negative","sentiment_score":-0.5369558334350586},{"word":"we","start":28.085,"end":28.244999,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.43369659781455994},{"word":"are","start":28.244999,"end":28.485,"confidence":0.9921875,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.4201521873474121},{"word":"airtel","start":28.485,"end":28.965,"confidence":0.9448242,"punctuated_word":"Airtel","sentiment":"negative","sentiment_score":-0.3915640115737915},{"word":"australia","start":28.965,"end":29.465,"confidence":0.96655273,"punctuated_word":"Australia,","sentiment":"negative","sentiment_score":-0.41457635164260864},{"word":"we","start":29.685,"end":29.845,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4840365946292877},{"word":"only","start":29.845,"end":30.18,"confidence":0.97998047,"punctuated_word":"only","sentiment":"negative","sentiment_score":-0.38249167799949646},{"word":"service","start":30.34,"end":30.66,"confidence":0.97314453,"punctuated_word":"service","sentiment":"negative","sentiment_score":-0.4285503327846527},{"word":"australian","start":30.66,"end":31.16,"confidence":0.96875,"punctuated_word":"Australian","sentiment":"negative","sentiment_score":-0.38271114230155945},{"word":"phone","start":31.220001,"end":31.460001,"confidence":0.99609375,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.4246969223022461},{"word":"numbers","start":31.460001,"end":31.960001,"confidence":0.97631836,"punctuated_word":"numbers.","sentiment":"negative","sentiment_score":-0.5158796906471252},{"word":"we're","start":32.82,"end":33.06,"confidence":0.6906738,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.6398252844810486},{"word":"unable","start":33.06,"end":33.54,"confidence":0.9970703,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.6830096244812012},{"word":"to","start":33.54,"end":33.7,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7046754956245422},{"word":"resolve","start":33.7,"end":34.18,"confidence":0.9970703,"punctuated_word":"resolve","sentiment":"negative","sentiment_score":-0.6576826572418213},{"word":"this","start":34.18,"end":34.42,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6809496879577637},{"word":"issue","start":34.42,"end":34.74,"confidence":1.0,"punctuated_word":"issue","sentiment":"negative","sentiment_score":-0.4260129928588867},{"word":"for","start":34.74,"end":34.98,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5947424173355103},{"word":"you","start":34.98,"end":35.22,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.631502628326416},{"word":"as","start":35.22,"end":35.54,"confidence":0.97509766,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.5682216882705688},{"word":"we're","start":35.54,"end":35.86,"confidence":0.9404297,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.5541185140609741},{"word":"not","start":35.86,"end":36.1,"confidence":0.9980469,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5429092645645142},{"word":"affiliated","start":36.1,"end":36.6,"confidence":1.0,"punctuated_word":"affiliated","sentiment":"negative","sentiment_score":-0.3893011510372162},{"word":"with","start":36.74,"end":37.14,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5216972827911377},{"word":"airtel","start":37.14,"end":37.64,"confidence":1.0,"punctuated_word":"Airtel","sentiment":"negative","sentiment_score":-0.3617653548717499},{"word":"india","start":37.7,"end":38.2,"confidence":0.9328613,"punctuated_word":"India.","sentiment":"negative","sentiment_score":-0.5094684362411499},{"word":"so","start":39.14,"end":39.38,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.3288607597351074},{"word":"i","start":39.38,"end":39.62,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31678223609924316},{"word":"suggest","start":39.62,"end":40.02,"confidence":0.9863281,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":-0.2113831341266632},{"word":"you","start":40.02,"end":40.34,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.26488444209098816},{"word":"contact","start":40.34,"end":40.66,"confidence":0.99609375,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.27403151988983154},{"word":"them","start":40.66,"end":40.98,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.1664789766073227},{"word":"directly","start":40.98,"end":41.48,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.30287057161331177},{"word":"because","start":42.044876,"end":42.284874,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.23709988594055176},{"word":"they","start":42.284874,"end":42.604874,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.08967795222997665},{"word":"are","start":42.604874,"end":42.684875,"confidence":0.8457031,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.17315420508384705},{"word":"the","start":42.684875,"end":42.764874,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19550684094429016},{"word":"one","start":42.764874,"end":43.084873,"confidence":0.9892578,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.15497058629989624},{"word":"who","start":43.084873,"end":43.164875,"confidence":0.98291016,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.1335100382566452},{"word":"have","start":43.164875,"end":43.324875,"confidence":0.99316406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14209437370300293},{"word":"your","start":43.324875,"end":43.564873,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.17003247141838074},{"word":"account","start":43.564873,"end":44.064873,"confidence":0.9995117,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.24442867934703827},{"word":"you're","start":48.124874,"end":48.444874,"confidence":0.94433594,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.3588901162147522},{"word":"welcome","start":48.444874,"end":48.944874,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4821467399597168},{"word":"bye","start":49.004875,"end":49.244873,"confidence":1.0,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.3783678710460663},{"word":"have","start":49.244873,"end":49.484875,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5978791117668152},{"word":"a","start":49.484875,"end":49.564873,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6019759178161621},{"word":"great","start":49.564873,"end":49.724873,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6145426034927368},{"word":"day","start":49.724873,"end":50.224873,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.3546026647090912}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yes.\n\nHello? Mhmm. Mhmm. Unfortunately, since we are Airtel Australia, we only service Australian phone numbers. We're unable to resolve this issue for you as we're not affiliated with Airtel India.\n\nSo I suggest you contact them directly because they are the one who have your account. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.168625146150589},{"text":"Good afternoon.","start":2.1599998,"end":2.98,"sentiment":"positive","sentiment_score":0.3739033192396164},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.94,"sentiment":"positive","sentiment_score":0.36050065074648174},{"text":"How can I assist you today?","start":6.08,"end":7.46,"sentiment":"positive","sentiment_score":0.4048091173171997},{"text":"Yes.","start":10.32,"end":10.639999,"sentiment":"neutral","sentiment_score":0.0405329205095768}],"sentiment":"positive","sentiment_score":0.3476072920157629,"num_words":17,"start":1.68,"end":10.639999},{"sentences":[{"text":"Hello?","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.021393094211816788},{"text":"Mhmm.","start":25.285,"end":25.785,"sentiment":"neutral","sentiment_score":-0.06325054168701172},{"text":"Mhmm.","start":25.845,"end":25.925,"sentiment":"neutral","sentiment_score":-0.06016404181718826},{"text":"Unfortunately, since we are Airtel Australia, we only service Australian phone numbers.","start":25.925,"end":31.960001,"sentiment":"negative","sentiment_score":-0.43700458357731503},{"text":"We're unable to resolve this issue for you as we're not affiliated with Airtel India.","start":32.82,"end":38.2,"sentiment":"negative","sentiment_score":-0.5643921653429668}],"sentiment":"negative","sentiment_score":-0.46039863241215545,"num_words":30,"start":10.639999,"end":38.2},{"sentences":[{"text":"So I suggest you contact them directly because they are the one who have your account.","start":39.14,"end":44.064873,"sentiment":"neutral","sentiment_score":-0.21286041708663106},{"text":"You're welcome.","start":48.124874,"end":48.944874,"sentiment":"positive","sentiment_score":0.4205184280872345},{"text":"Bye.","start":49.004875,"end":49.244873,"sentiment":"positive","sentiment_score":0.3783678710460663},{"text":"Have a great day.","start":49.244873,"end":50.224873,"sentiment":"positive","sentiment_score":0.5422500744462013}],"sentiment":"neutral","sentiment_score":-0.0007548542774241904,"num_words":23,"start":39.14,"end":50.224873}]}}]},{"alternatives":[{"transcript":"Hello? I have an Airtel number from India, and I have recharged it for $1.99. I want to receive only text messages. What should I do? Okay. Thank you.","confidence":0.99902344,"words":[{"word":"hello","start":8.8,"end":9.3,"confidence":0.9628906,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05487033352255821},{"word":"i","start":12.719999,"end":12.96,"confidence":0.7348633,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.023879149928689003},{"word":"have","start":12.96,"end":13.28,"confidence":0.9873047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01004372537136078},{"word":"an","start":13.28,"end":13.5199995,"confidence":0.8125,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.006399530917406082},{"word":"airtel","start":13.5199995,"end":14.0199995,"confidence":0.81315106,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.012065664865076542},{"word":"number","start":14.754999,"end":15.254999,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.017720982432365417},{"word":"from","start":15.315,"end":15.714999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01133173331618309},{"word":"india","start":15.714999,"end":16.215,"confidence":0.9536133,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":0.000581124797463417},{"word":"and","start":16.755,"end":16.914999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01679079979658127},{"word":"i","start":16.914999,"end":16.994999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0490022674202919},{"word":"have","start":16.994999,"end":17.314999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03939550369977951},{"word":"recharged","start":17.314999,"end":17.795,"confidence":0.95581055,"punctuated_word":"recharged","sentiment":"neutral","sentiment_score":-0.025365520268678665},{"word":"it","start":17.795,"end":18.295,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.014320190995931624},{"word":"for","start":18.595,"end":18.835,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02203410677611828},{"word":"$1.99","start":18.835,"end":19.974998,"confidence":0.9995117,"punctuated_word":"$1.99.","sentiment":"neutral","sentiment_score":-0.03197755292057991},{"word":"i","start":20.115,"end":20.275,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09180615842342375},{"word":"want","start":20.275,"end":20.515,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.07396363466978073},{"word":"to","start":20.515,"end":20.675,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05898123607039451},{"word":"receive","start":20.675,"end":21.175,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.08121231198310852},{"word":"only","start":21.234999,"end":21.634998,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.08031076937913895},{"word":"text","start":21.634998,"end":22.115,"confidence":0.99902344,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.0666179209947586},{"word":"messages","start":22.115,"end":22.615,"confidence":0.9980469,"punctuated_word":"messages.","sentiment":"neutral","sentiment_score":-0.08800429105758667},{"word":"what","start":22.994999,"end":23.235,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.07594852149486542},{"word":"should","start":23.235,"end":23.474998,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.06442925333976746},{"word":"i","start":23.474998,"end":23.715,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06894759833812714},{"word":"do","start":23.715,"end":24.215,"confidence":0.9995117,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.06898421049118042},{"word":"okay","start":45.98494,"end":46.30494,"confidence":0.9797363,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10235916078090668},{"word":"thank","start":46.30494,"end":46.46494,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4704957604408264},{"word":"you","start":46.46494,"end":46.96494,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2730371356010437}],"paragraphs":{"transcript":"\nHello? I have an Airtel number from India, and I have recharged it for $1.99. I want to receive only text messages. What should I do? Okay.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.05487033352255821},{"text":"I have an Airtel number from India, and I have recharged it for $1.99.","start":12.719999,"end":19.974998,"sentiment":"neutral","sentiment_score":-0.019981828850827048},{"text":"I want to receive only text messages.","start":20.115,"end":22.615,"sentiment":"neutral","sentiment_score":-0.07727090322545596},{"text":"What should I do?","start":22.994999,"end":24.215,"sentiment":"neutral","sentiment_score":-0.06957739591598511},{"text":"Okay.","start":45.98494,"end":46.30494,"sentiment":"neutral","sentiment_score":0.10235916078090668}],"sentiment":"neutral","sentiment_score":-0.03487859317963874,"num_words":27,"start":8.8,"end":46.30494},{"sentences":[{"text":"Thank you.","start":46.30494,"end":46.96494,"sentiment":"positive","sentiment_score":0.37176644802093506}],"sentiment":"positive","sentiment_score":0.37176644802093506,"num_words":2,"start":46.30494,"end":46.96494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: I have an Airtel number from India, and I have recharged it for $1.99. I want to receive only text messages. What should I do?\n\nChannel 0: Mhmm. Mhmm. Unfortunately, since we are Airtel Australia, we only service Australian phone numbers. We're unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.168625146150589},{"text":"Good afternoon.","start":2.1599998,"end":2.98,"sentiment":"positive","sentiment_score":0.3739033192396164},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.94,"sentiment":"positive","sentiment_score":0.36050065074648174},{"text":"How can I assist you today?","start":6.08,"end":7.46,"sentiment":"positive","sentiment_score":0.4048091173171997}],"sentiment":"positive","sentiment_score":0.3667994402348995,"channel":0,"num_words":16,"start":1.68,"end":7.46},{"sentences":[{"text":"Hello?","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":0.05487033352255821}],"sentiment":"neutral","sentiment_score":0.05487033352255821,"channel":1,"num_words":1,"start":8.8,"end":9.3},{"sentences":[{"text":"Yes.","start":10.32,"end":10.639999,"sentiment":"neutral","sentiment_score":0.0405329205095768},{"text":"Hello?","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.021393094211816788}],"sentiment":"neutral","sentiment_score":0.030963007360696793,"channel":0,"num_words":2,"start":10.32,"end":11.139999},{"sentences":[{"text":"I have an Airtel number from India, and I have recharged it for $1.99.","start":12.719999,"end":19.974998,"sentiment":"neutral","sentiment_score":-0.019981828850827048},{"text":"I want to receive only text messages.","start":20.115,"end":22.615,"sentiment":"neutral","sentiment_score":-0.07727090322545596},{"text":"What should I do?","start":22.994999,"end":24.215,"sentiment":"neutral","sentiment_score":-0.06957739591598511}],"sentiment":"neutral","sentiment_score":-0.043958060406148435,"channel":1,"num_words":25,"start":12.719999,"end":24.215},{"sentences":[{"text":"Mhmm.","start":25.285,"end":25.785,"sentiment":"neutral","sentiment_score":-0.06325054168701172},{"text":"Mhmm.","start":25.845,"end":25.925,"sentiment":"neutral","sentiment_score":-0.06016404181718826},{"text":"Unfortunately, since we are Airtel Australia, we only service Australian phone numbers.","start":25.925,"end":31.960001,"sentiment":"negative","sentiment_score":-0.43700458357731503},{"text":"We're unable to resolve this issue for you as we're not affiliated with Airtel India.","start":32.82,"end":38.2,"sentiment":"negative","sentiment_score":-0.5643921653429668},{"text":"So I suggest you contact them directly because they are the one who have your account.","start":39.14,"end":44.064873,"sentiment":"neutral","sentiment_score":-0.21286041708663106}],"sentiment":"negative","sentiment_score":-0.383091527554724,"channel":0,"num_words":45,"start":25.285,"end":44.064873},{"sentences":[{"text":"Okay.","start":45.98494,"end":46.30494,"sentiment":"neutral","sentiment_score":0.10235916078090668},{"text":"Thank you.","start":46.30494,"end":46.96494,"sentiment":"positive","sentiment_score":0.37176644802093506}],"sentiment":"neutral","sentiment_score":0.2819640189409256,"channel":1,"num_words":3,"start":45.98494,"end":46.96494},{"sentences":[{"text":"You're welcome.","start":48.124874,"end":48.944874,"sentiment":"positive","sentiment_score":0.4205184280872345},{"text":"Bye.","start":49.004875,"end":49.244873,"sentiment":"positive","sentiment_score":0.3783678710460663},{"text":"Have a great day.","start":49.244873,"end":50.224873,"sentiment":"positive","sentiment_score":0.5422500744462013}],"sentiment":"positive","sentiment_score":0.48405786071504864,"channel":0,"num_words":7,"start":48.124874,"end":50.224873}]},"summary":{"result":"success","short":"A customer calls Airtel tech support to inquire about receiving text messages instead of recharging their account for a $1.99 charge. The representative explains that Airtel is only serviceable in Australian countries and recommends the customer contact the relevant party directly. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I have an Airtel number from India, and I have recharged it for $1.99. I want to receive only text messages. What should I do? Mhmm.","start_word":19,"end_word":44,"intents":[{"intent":"Resolve airtel issue","confidence_score":0.026565956}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.168625146150589},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3738332986831665},{"text":"Hello? Yes. Hello? I have an Airtel number from India, and I have recharged it for $1.99. I want to receive only text messages. What should I do? Mhmm. Mhmm.","start_word":16,"end_word":45,"sentiment":"neutral","sentiment_score":-0.03514806181192398},{"text":"Unfortunately, since we are Airtel Australia, we only service Australian phone numbers. We're unable to resolve this issue for you as we're not affiliated with Airtel India.","start_word":46,"end_word":72,"sentiment":"negative","sentiment_score":-0.5106008648872375},{"text":"So I suggest you contact them directly because they are the one who have your account. Okay.","start_word":73,"end_word":89,"sentiment":"neutral","sentiment_score":-0.18134090304374695},{"text":"Thank you. You're welcome. Bye. Have a great day.","start_word":90,"end_word":98,"sentiment":"positive","sentiment_score":0.4514194428920746}],"average":{"sentiment":"neutral","sentiment_score":-0.06016251090523246}}}}