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Corinna speaking. Oh, good. Who... What's your... What was your name again? Sorry. Yep. No worries. Yes. Yeah. No worries. If we can just maybe pause that, I've got a few other areas that I need to take care of, and I'm not quite sure which direction I'll going. So I'll reach out, yeah, once I've kind of determined that. Yeah. And I'll reach out if I need to. Okay. Thanks, Henry. 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afternoon. Corinna speaking. Oh, good. Who... What's your...\n\nWhat was your name again? Sorry. Yep. No worries. Yes.\n\nYeah. No worries. If we can just maybe pause that, I've got a few other areas that I need to take care of, and I'm not quite sure which direction I'll going. So I'll reach out, yeah, once I've kind of determined that. Yeah.\n\nAnd I'll reach out if I need to. Okay. Thanks, Henry. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.31159405410289764},{"text":"Corinna speaking.","start":1.1999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.15666267275810242},{"text":"Oh, good.","start":6.48,"end":7.04,"sentiment":"neutral","sentiment_score":0.18661868572235107},{"text":"Who...","start":7.04,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.036350637674331665},{"text":"What's your...","start":7.3599997,"end":7.68,"sentiment":"neutral","sentiment_score":0.01167920557782054}],"sentiment":"neutral","sentiment_score":0.15216220822185278,"num_words":9,"start":0.56,"end":7.68},{"sentences":[{"text":"What was your name again?","start":7.68,"end":8.48,"sentiment":"neutral","sentiment_score":-0.001005107257515192},{"text":"Sorry.","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":-0.030420105904340744},{"text":"Yep.","start":21.185001,"end":21.665,"sentiment":"neutral","sentiment_score":0.011373898014426231},{"text":"No worries.","start":21.665,"end":22.325,"sentiment":"neutral","sentiment_score":0.0059029459953308105},{"text":"Yes.","start":23.185001,"end":23.685001,"sentiment":"neutral","sentiment_score":0.03795086592435837}],"sentiment":"neutral","sentiment_score":0.0025685013737529517,"num_words":10,"start":7.68,"end":23.685001},{"sentences":[{"text":"Yeah.","start":24.865,"end":25.185001,"sentiment":"neutral","sentiment_score":0.036931362003088},{"text":"No worries.","start":25.185001,"end":25.825,"sentiment":"neutral","sentiment_score":0.02961307391524315},{"text":"If we can just maybe pause that, I've got a few other areas that I need to take care of, and I'm not quite sure which direction I'll going.","start":25.825,"end":32.760002,"sentiment":"neutral","sentiment_score":-0.06550719460536694},{"text":"So I'll reach out, yeah, once I've kind of determined that.","start":32.760002,"end":36.940002,"sentiment":"neutral","sentiment_score":0.021980002014474434},{"text":"Yeah.","start":41.64,"end":42.04,"sentiment":"neutral","sentiment_score":0.06544946134090424}],"sentiment":"neutral","sentiment_score":-0.03400731023231691,"num_words":44,"start":24.865,"end":42.04},{"sentences":[{"text":"And I'll reach out if I need to.","start":42.04,"end":45.260002,"sentiment":"neutral","sentiment_score":0.04256222490221262},{"text":"Okay.","start":47.225002,"end":47.725002,"sentiment":"neutral","sentiment_score":0.22113975882530212},{"text":"Thanks, Henry.","start":52.105003,"end":52.905003,"sentiment":"positive","sentiment_score":0.5095672309398651},{"text":"Bye.","start":52.905003,"end":53.405003,"sentiment":"positive","sentiment_score":0.41023802757263184}],"sentiment":"neutral","sentiment_score":0.1659175039579471,"num_words":12,"start":42.04,"end":53.405003}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Corinna speaking.\n\nChannel 0: Oh, hi, Karina. This is Henry calling from TechOne. How are you?\n\nChannel 1: Oh, good. Who... What's your... What was your name again? Sorry.\n\nChannel 0: It's Henry calling from TechOne. My apologies. Sorry for the the out of the blue call. I'm just following up because Raffle's on leave at the moment, but I believe you guys were having some sort of interaction. He just left me a note to try and give you a call\n\nChannel 1: Yep.\n\nChannel 0: and just see,\n\nChannel 1: No worries.\n\nChannel 0: yeah, regarding\n\nChannel 1: Yes.\n\nChannel 0: that\n\nChannel 1: Yeah. No worries. If we can just maybe pause that, I've got a few other areas that I need to take care of, and I'm not quite sure which direction I'll going. So I'll reach out, yeah, once I've kind of determined that.\n\nChannel 0: yeah. No worries. I'll just write that down. So pause for now. A lot going\n\nChannel 1: Yeah. And I'll reach\n\nChannel 0: on.\n\nChannel 1: out\n\nChannel 0: Perfect..\n\nChannel 1: if I need to. Okay.\n\nChannel 0: Amazing. I will get that through to Rahul, but thank you so much for your help, Karina.\n\nChannel 1: Thanks, Henry. Bye.\n\nChannel 0: Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.56,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.31159405410289764},{"text":"Corinna speaking.","start":1.1999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.15666267275810242}],"sentiment":"neutral","sentiment_score":0.23412836343050003,"channel":1,"num_words":4,"start":0.56,"end":2.1},{"sentences":[{"text":"Oh, hi, Karina.","start":2.6399999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.202909454703331},{"text":"This is Henry calling from TechOne.","start":3.84,"end":5.6,"sentiment":"neutral","sentiment_score":0.17455372462670007},{"text":"How are you?","start":5.6,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.2119749387105306}],"sentiment":"neutral","sentiment_score":0.19099796066681543,"channel":0,"num_words":12,"start":2.6399999,"end":6.3399997},{"sentences":[{"text":"Oh, 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regarding","start":22.195,"end":23.415,"sentiment":"neutral","sentiment_score":0.0032611857168376446}],"sentiment":"neutral","sentiment_score":0.0032611857168376446,"channel":0,"num_words":2,"start":22.195,"end":23.415},{"sentences":[{"text":"Yes.","start":23.185001,"end":23.685001,"sentiment":"neutral","sentiment_score":0.03795086592435837}],"sentiment":"neutral","sentiment_score":0.03795086592435837,"channel":1,"num_words":1,"start":23.185001,"end":23.685001},{"sentences":[{"text":"that","start":23.474998,"end":23.974998,"sentiment":"neutral","sentiment_score":0.0364864207804203}],"sentiment":"neutral","sentiment_score":0.0364864207804203,"channel":0,"num_words":1,"start":23.474998,"end":23.974998},{"sentences":[{"text":"Yeah.","start":24.865,"end":25.185001,"sentiment":"neutral","sentiment_score":0.036931362003088},{"text":"No worries.","start":25.185001,"end":25.825,"sentiment":"neutral","sentiment_score":0.02961307391524315},{"text":"If we can just maybe pause that, I've got a few other areas that I need to take care of, and I'm not quite sure which direction I'll going.","start":25.825,"end":32.760002,"sentiment":"neutral","sentiment_score":-0.06550719460536694},{"text":"So I'll reach out, yeah, once I've kind of determined that.","start":32.760002,"end":36.940002,"sentiment":"neutral","sentiment_score":0.021980002014474434}],"sentiment":"neutral","sentiment_score":-0.036320258408438326,"channel":1,"num_words":43,"start":24.865,"end":36.940002},{"sentences":[{"text":"yeah.","start":37.73,"end":37.97,"sentiment":"neutral","sentiment_score":0.032979220151901245},{"text":"No worries.","start":37.97,"end":38.53,"sentiment":"neutral","sentiment_score":0.062316183000802994},{"text":"I'll just write that down.","start":38.53,"end":39.489998,"sentiment":"neutral","sentiment_score":0.06442966982722283},{"text":"So pause for now.","start":39.489998,"end":40.835,"sentiment":"neutral","sentiment_score":0.031202057376503944},{"text":"A lot going","start":40.835,"end":42.094997,"sentiment":"neutral","sentiment_score":0.062187803288300834}],"sentiment":"neutral","sentiment_score":0.05274210497736931,"channel":0,"num_words":15,"start":37.73,"end":42.094997},{"sentences":[{"text":"Yeah.","start":41.64,"end":42.04,"sentiment":"neutral","sentiment_score":0.06544946134090424},{"text":"And I'll 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to.","start":44.120003,"end":45.260002,"sentiment":"neutral","sentiment_score":0.034372998401522636},{"text":"Okay.","start":47.225002,"end":47.725002,"sentiment":"neutral","sentiment_score":0.22113975882530212}],"sentiment":"neutral","sentiment_score":0.07172635048627854,"channel":1,"num_words":5,"start":44.120003,"end":47.725002},{"sentences":[{"text":"Amazing.","start":48.635,"end":49.114998,"sentiment":"positive","sentiment_score":0.5310720205307007},{"text":"I will get that through to Rahul, but thank you so much for your help, Karina.","start":49.114998,"end":52.015,"sentiment":"positive","sentiment_score":0.5868344008922577}],"sentiment":"positive","sentiment_score":0.5835542608709896,"channel":0,"num_words":17,"start":48.635,"end":52.015},{"sentences":[{"text":"Thanks, Henry.","start":52.105003,"end":52.905003,"sentiment":"positive","sentiment_score":0.5095672309398651},{"text":"Bye.","start":52.905003,"end":53.405003,"sentiment":"positive","sentiment_score":0.41023802757263184}],"sentiment":"positive","sentiment_score":0.47645749648412067,"channel":1,"num_words":3,"start":52.105003,"end":53.405003},{"sentences":[{"text":"Cheers.","start":53.754997,"end":54.074997,"sentiment":"positive","sentiment_score":0.4961436688899994},{"text":"Bye.","start":54.074997,"end":54.574997,"sentiment":"neutral","sentiment_score":0.18801677227020264}],"sentiment":"positive","sentiment_score":0.342080220580101,"channel":0,"num_words":2,"start":53.754997,"end":54.574997}]},"summary":{"result":"success","short":"The TechOne representative, Henry, calls the customer, Karina, to follow up on an interaction with Yes. He apologizes for the out of the blue call and promises to call her once he has some time. Henry also mentions that Raffle is on leave but will reach out to her later."},"intents":{"segments":[{"text":"If we can just maybe pause that, I've got a few other areas that I need to take care of, and I'm not quite sure which direction I'll going. So I'll reach out, yeah, once I've kind of determined that. yeah.","start_word":91,"end_word":131,"intents":[{"intent":"Resolve issues","confidence_score":0.005066066}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Corinna speaking. Oh, hi, Karina. This is Henry calling from TechOne. How are you? Oh, good. Who... What's your... What was your name again? Sorry. It's Henry calling from TechOne. My apologies. Sorry for the the out of the blue call. I'm just following up because Raffle's on leave at the moment, but I believe you guys were having some sort of interaction. He just left me a note to try and give you a call Yep. and just see, No worries. yeah, regarding Yes. that Yeah. No worries. If we can just maybe pause that, I've got a few other areas that I need to take care of, and I'm not quite sure which direction I'll going. So I'll reach out, yeah, once I've kind of determined that. yeah. No worries. I'll just write that down. So pause for now. A lot going Yeah. And I'll reach on. out Perfect.. if I need to. Okay.","start_word":0,"end_word":157,"sentiment":"neutral","sentiment_score":0.01178304385393858},{"text":"Amazing. I will get that through to Rahul, but thank you so much for your help, Karina. Thanks, Henry. Bye. Cheers.","start_word":158,"end_word":178,"sentiment":"positive","sentiment_score":0.550987184047699},{"text":"Bye.","start_word":179,"end_word":179,"sentiment":"neutral","sentiment_score":0.24997341632843015}],"average":{"sentiment":"neutral","sentiment_score":0.08054662353295282}}}}