{"metadata":{"transaction_key":"deprecated","request_id":"019edd27-7c66-75f2-a7c1-c8a835ceb8f0","sha256":"d339255835e3589301886c031ab5a48af1cb41bb0a9155c556243dddd6219c45","created":"2026-06-18T23:53:34.293Z","duration":44.78394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":135,"output_tokens":35},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":142,"output_tokens":142},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":142,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. Thank you so much for calling your account. How may I help you today? Oh, let me just go ahead and pull out your account. In that way, I can introduce you to our tech department who handles your account. What is your full name? Thank you. Nice to have you on the line, mister Brennan. Please be on the line. Let me connect the call. Okay? Thank you.","confidence":0.9995117,"words":[{"word":"hi","start":0.32,"end":0.48,"confidence":0.9616699,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.3682860732078552},{"word":"good","start":0.48,"end":0.79999995,"confidence":0.9819336,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6319801807403564},{"word":"morning","start":0.79999995,"end":1.1999999,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.6396297216415405},{"word":"thank","start":1.1999999,"end":1.4399999,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7841756939888},{"word":"you","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.825161874294281},{"word":"so","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8227642178535461},{"word":"much","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.8255187273025513},{"word":"for","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7530977129936218},{"word":"calling","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7960808873176575},{"word":"your","start":2.56,"end":2.72,"confidence":0.5410156,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.8005771040916443},{"word":"account","start":2.72,"end":3.22,"confidence":0.826416,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7847330570220947},{"word":"how","start":3.36,"end":3.6,"confidence":0.9970703,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6205543279647827},{"word":"may","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6773751378059387},{"word":"i","start":3.76,"end":3.84,"confidence":0.98828125,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.7232404351234436},{"word":"help","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.6963136196136475},{"word":"you","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.688238799571991},{"word":"today","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.6226540803909302},{"word":"oh","start":16.145,"end":16.545,"confidence":0.8796387,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.08330385386943817},{"word":"let","start":16.545,"end":16.705,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.06089581176638603},{"word":"me","start":16.705,"end":16.865,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1007240116596222},{"word":"just","start":16.865,"end":17.025,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07825429737567902},{"word":"go","start":17.025,"end":17.265,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.09639719873666765},{"word":"ahead","start":17.265,"end":17.505,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.11060386151075365},{"word":"and","start":17.505,"end":17.665,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11425948888063432},{"word":"pull","start":17.665,"end":17.905,"confidence":1.0,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.13780777156352997},{"word":"out","start":17.905,"end":18.065,"confidence":0.84472656,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.10076123476028442},{"word":"your","start":18.065,"end":18.305,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09835802763700484},{"word":"account","start":18.305,"end":18.625,"confidence":0.82666016,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.09539075195789336},{"word":"in","start":18.625,"end":18.785,"confidence":0.97509766,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.10410717129707336},{"word":"that","start":18.785,"end":18.945,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11880140006542206},{"word":"way","start":18.945,"end":19.185,"confidence":0.9621582,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.12808044254779816},{"word":"i","start":19.185,"end":19.425,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1334407925605774},{"word":"can","start":19.425,"end":19.744999,"confidence":0.6665039,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1126883178949356},{"word":"introduce","start":19.744999,"end":20.225,"confidence":0.48535156,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.1190265417098999},{"word":"you","start":20.225,"end":20.385,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1173028126358986},{"word":"to","start":20.385,"end":20.705,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1538490653038025},{"word":"our","start":20.705,"end":21.105,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1519499570131302},{"word":"tech","start":21.105,"end":21.425,"confidence":0.99902344,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.17033651471138},{"word":"department","start":21.425,"end":21.925,"confidence":1.0,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.12335171550512314},{"word":"who","start":21.985,"end":22.305,"confidence":0.98095703,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.11292992532253264},{"word":"handles","start":22.305,"end":22.705,"confidence":0.99902344,"punctuated_word":"handles","sentiment":"neutral","sentiment_score":0.09899605065584184},{"word":"your","start":22.705,"end":22.945,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09417267888784409},{"word":"account","start":22.945,"end":23.345,"confidence":1.0,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.07132560759782791},{"word":"what","start":23.345,"end":23.585,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.04451402276754379},{"word":"is","start":23.585,"end":23.744999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03854399546980858},{"word":"your","start":23.744999,"end":23.904999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04174603521823883},{"word":"full","start":23.904999,"end":24.224998,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.0703841894865036},{"word":"name","start":24.224998,"end":24.724998,"confidence":1.0,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.044861964881420135},{"word":"thank","start":27.105,"end":27.425,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5250769853591919},{"word":"you","start":27.425,"end":27.744999,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.438176542520523},{"word":"nice","start":27.744999,"end":27.985,"confidence":0.9980469,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.7510614395141602},{"word":"to","start":27.985,"end":28.145,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.780987560749054},{"word":"have","start":28.145,"end":28.305,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6803485155105591},{"word":"you","start":28.305,"end":28.465,"confidence":0.98828125,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6202631592750549},{"word":"on","start":28.465,"end":28.625,"confidence":0.5961914,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.686433732509613},{"word":"the","start":28.625,"end":28.785,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7219628095626831},{"word":"line","start":28.785,"end":29.265,"confidence":0.9926758,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.7876814603805542},{"word":"mister","start":29.265,"end":29.665,"confidence":0.8540039,"punctuated_word":"mister","sentiment":"positive","sentiment_score":0.5579808950424194},{"word":"brennan","start":29.665,"end":30.165,"confidence":0.7939453,"punctuated_word":"Brennan.","sentiment":"positive","sentiment_score":0.6118719577789307},{"word":"please","start":30.539999,"end":31.039999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.26690050959587097},{"word":"be","start":31.259998,"end":31.5,"confidence":0.76660156,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.2379229366779327},{"word":"on","start":31.5,"end":31.66,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.25774216651916504},{"word":"the","start":31.66,"end":31.74,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3407348692417145},{"word":"line","start":31.74,"end":32.059998,"confidence":0.9812012,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.3479565978050232},{"word":"let","start":32.059998,"end":32.219997,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.16874556243419647},{"word":"me","start":32.219997,"end":32.379997,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.18418627977371216},{"word":"connect","start":32.379997,"end":32.7,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.25401121377944946},{"word":"the","start":32.7,"end":32.86,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2825699746608734},{"word":"call","start":32.86,"end":33.18,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.24192450940608975},{"word":"okay","start":33.18,"end":33.68,"confidence":1.0,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.15536728501319885},{"word":"thank","start":35.26,"end":35.579998,"confidence":0.9873047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4440684914588928},{"word":"you","start":35.579998,"end":36.079998,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2636256217956543}],"paragraphs":{"transcript":"\nHi. Good morning. Thank you so much for calling your account. How may I help you today? Oh, let me just go ahead and pull out your account.\n\nIn that way, I can introduce you to our tech department who handles your account. What is your full name? Thank you. Nice to have you on the line, mister Brennan. Please be on the line.\n\nLet me connect the call. Okay? Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"positive","sentiment_score":0.3682860732078552},{"text":"Good morning.","start":0.48,"end":1.1999999,"sentiment":"positive","sentiment_score":0.6358049511909485},{"text":"Thank you so much for calling your account.","start":1.1999999,"end":3.22,"sentiment":"positive","sentiment_score":0.7990136593580246},{"text":"How may I help you today?","start":3.36,"end":4.74,"sentiment":"positive","sentiment_score":0.6713960667451223},{"text":"Oh, let me just go ahead and pull out your account.","start":16.145,"end":18.625,"sentiment":"neutral","sentiment_score":0.09788693724708124}],"sentiment":"positive","sentiment_score":0.46918349859437775,"num_words":28,"start":0.32,"end":18.625},{"sentences":[{"text":"In that way, I can introduce you to our tech department who handles your account.","start":18.625,"end":23.345,"sentiment":"neutral","sentiment_score":0.12069059958060582},{"text":"What is your full name?","start":23.345,"end":24.724998,"sentiment":"neutral","sentiment_score":0.04801004156470299},{"text":"Thank you.","start":27.105,"end":27.744999,"sentiment":"positive","sentiment_score":0.4816267639398575},{"text":"Nice to have you on the line, mister Brennan.","start":27.744999,"end":30.165,"sentiment":"positive","sentiment_score":0.6887323922581143},{"text":"Please be on the line.","start":30.539999,"end":32.059998,"sentiment":"neutral","sentiment_score":0.2902514159679413}],"sentiment":"neutral","sentiment_score":0.2962086483215292,"num_words":36,"start":18.625,"end":32.059998},{"sentences":[{"text":"Let me connect the call.","start":32.059998,"end":33.18,"sentiment":"neutral","sentiment_score":0.22628750801086425},{"text":"Okay?","start":33.18,"end":33.68,"sentiment":"neutral","sentiment_score":0.15536728501319885},{"text":"Thank you.","start":35.26,"end":36.079998,"sentiment":"positive","sentiment_score":0.35384705662727356}],"sentiment":"neutral","sentiment_score":0.2493123672902584,"num_words":8,"start":32.059998,"end":36.079998}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. I just well, I just started up an account last night or a a monthly thing for it. But I'll have to receive the modem and all that. When do I get that? Brandon Shaw? Yep.","confidence":0.97998047,"words":[{"word":"yeah","start":4.96,"end":5.2799997,"confidence":0.9760742,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13994963467121124},{"word":"hi","start":5.2799997,"end":5.44,"confidence":0.72766113,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1288931518793106},{"word":"i","start":5.44,"end":5.52,"confidence":0.65625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10268805176019669},{"word":"just","start":5.52,"end":5.8399997,"confidence":0.97998047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1042226105928421},{"word":"well","start":6.16,"end":6.3999996,"confidence":0.67993164,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.13678912818431854},{"word":"i","start":6.3999996,"end":6.64,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12213971465826036},{"word":"just","start":6.64,"end":6.7999997,"confidence":0.984375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.16144537925720215},{"word":"started","start":6.7999997,"end":7.12,"confidence":0.8120117,"punctuated_word":"started","sentiment":"neutral","sentiment_score":0.1884175091981888},{"word":"up","start":7.12,"end":7.2799997,"confidence":0.97998047,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.20672136545181272},{"word":"an","start":7.2799997,"end":7.44,"confidence":0.97998047,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.1598542481660843},{"word":"account","start":7.44,"end":7.8399997,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.18474248051643372},{"word":"last","start":7.8399997,"end":8.16,"confidence":0.99121094,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.11287418007850648},{"word":"night","start":8.16,"end":8.4,"confidence":0.7368164,"punctuated_word":"night","sentiment":"neutral","sentiment_score":0.16868478059768677},{"word":"or","start":8.4,"end":8.9,"confidence":0.9086914,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1298532634973526},{"word":"a","start":8.96,"end":9.12,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11623293161392212},{"word":"a","start":9.12,"end":9.28,"confidence":0.8183594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11931955814361572},{"word":"monthly","start":9.28,"end":9.78,"confidence":0.9291992,"punctuated_word":"monthly","sentiment":"neutral","sentiment_score":0.12018285691738129},{"word":"thing","start":10.4,"end":10.639999,"confidence":0.8154297,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.10503987222909927},{"word":"for","start":10.639999,"end":10.88,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10669711977243423},{"word":"it","start":10.88,"end":11.12,"confidence":0.74194336,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.10757522284984589},{"word":"but","start":11.12,"end":11.36,"confidence":0.9902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.02095145359635353},{"word":"i'll","start":11.36,"end":11.5199995,"confidence":0.7385254,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01061105728149414},{"word":"have","start":11.5199995,"end":11.759999,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0026751868426799774},{"word":"to","start":11.759999,"end":11.92,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007087476551532745},{"word":"receive","start":11.92,"end":12.24,"confidence":0.9838867,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.01866353303194046},{"word":"the","start":12.24,"end":12.4,"confidence":0.9589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013028077781200407},{"word":"modem","start":12.4,"end":12.799999,"confidence":0.9970703,"punctuated_word":"modem","sentiment":"neutral","sentiment_score":0.07284873723983765},{"word":"and","start":12.799999,"end":12.88,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017679762095212936},{"word":"all","start":12.88,"end":13.12,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.012329727411270142},{"word":"that","start":13.12,"end":13.36,"confidence":0.9824219,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.019046513363718987},{"word":"when","start":13.36,"end":13.5199995,"confidence":0.99316406,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.008706718683242798},{"word":"do","start":13.5199995,"end":13.679999,"confidence":0.96240234,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.005086084827780724},{"word":"i","start":13.679999,"end":13.84,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02763277292251587},{"word":"get","start":13.84,"end":14.08,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.033901385962963104},{"word":"that","start":14.08,"end":14.385,"confidence":0.9975586,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.0462111160159111},{"word":"brandon","start":25.425,"end":25.925,"confidence":0.39941406,"punctuated_word":"Brandon","sentiment":"neutral","sentiment_score":0.02686415798962116},{"word":"shaw","start":26.064999,"end":26.564999,"confidence":0.79174805,"punctuated_word":"Shaw?","sentiment":"neutral","sentiment_score":0.026556260883808136},{"word":"yep","start":34.12,"end":34.62,"confidence":0.85375977,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14440427720546722}],"paragraphs":{"transcript":"\nYeah. Hi. I just well, I just started up an account last night or a a monthly thing for it. But I'll have to receive the modem and all that. When do I get that?\n\nBrandon Shaw? Yep.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.13994963467121124},{"text":"Hi.","start":5.2799997,"end":5.44,"sentiment":"neutral","sentiment_score":0.1288931518793106},{"text":"I just well, I just started up an account last night or a a monthly thing for it.","start":5.44,"end":11.12,"sentiment":"neutral","sentiment_score":0.13630445963806576},{"text":"But I'll have to receive the modem and all that.","start":11.12,"end":13.36,"sentiment":"neutral","sentiment_score":0.011031618900597095},{"text":"When do I get that?","start":13.36,"end":14.385,"sentiment":"neutral","sentiment_score":0.02430761568248272}],"sentiment":"neutral","sentiment_score":0.08440506649868829,"num_words":35,"start":4.96,"end":14.385},{"sentences":[{"text":"Brandon Shaw?","start":25.425,"end":26.564999,"sentiment":"neutral","sentiment_score":0.02671020943671465},{"text":"Yep.","start":34.12,"end":34.62,"sentiment":"neutral","sentiment_score":0.14440427720546722}],"sentiment":"neutral","sentiment_score":0.06594156535963218,"num_words":3,"start":25.425,"end":34.62}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yeah. Hi. I just well, I just started up an account last night or a a monthly thing for it. But I'll have to receive the modem and all that. When do I get that?\n\nChannel 0: Oh, let me just go ahead and pull out your account. In that way, I can introduce you to our tech department who handles your account. What is your full name?\n\nChannel 1: Brandon Shaw?\n\nChannel 0: Thank you. Nice to have you on the line, mister Brennan. Please be on the line. Let me connect the call. Okay?\n\nChannel 1: Yep.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.48,"sentiment":"positive","sentiment_score":0.3682860732078552},{"text":"Good morning.","start":0.48,"end":1.1999999,"sentiment":"positive","sentiment_score":0.6358049511909485},{"text":"Thank you so much for calling your account.","start":1.1999999,"end":3.22,"sentiment":"positive","sentiment_score":0.7990136593580246},{"text":"How may I help you today?","start":3.36,"end":4.74,"sentiment":"positive","sentiment_score":0.6713960667451223}],"sentiment":"positive","sentiment_score":0.7094342147602755,"channel":0,"num_words":17,"start":0.32,"end":4.74},{"sentences":[{"text":"Yeah.","start":4.96,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.13994963467121124},{"text":"Hi.","start":5.2799997,"end":5.44,"sentiment":"neutral","sentiment_score":0.1288931518793106},{"text":"I just well, I just started up an account last night or a a monthly thing for it.","start":5.44,"end":11.12,"sentiment":"neutral","sentiment_score":0.13630445963806576},{"text":"But I'll have to receive the modem and all that.","start":11.12,"end":13.36,"sentiment":"neutral","sentiment_score":0.011031618900597095},{"text":"When do I get that?","start":13.36,"end":14.385,"sentiment":"neutral","sentiment_score":0.02430761568248272}],"sentiment":"neutral","sentiment_score":0.08440506649868829,"channel":1,"num_words":35,"start":4.96,"end":14.385},{"sentences":[{"text":"Oh, let me just go ahead and pull out your account.","start":16.145,"end":18.625,"sentiment":"neutral","sentiment_score":0.09788693724708124},{"text":"In that way, I can introduce you to our tech department who handles your account.","start":18.625,"end":23.345,"sentiment":"neutral","sentiment_score":0.12069059958060582},{"text":"What is your full name?","start":23.345,"end":24.724998,"sentiment":"neutral","sentiment_score":0.04801004156470299}],"sentiment":"neutral","sentiment_score":0.10087630681453212,"channel":0,"num_words":31,"start":16.145,"end":24.724998},{"sentences":[{"text":"Brandon Shaw?","start":25.425,"end":26.564999,"sentiment":"neutral","sentiment_score":0.02671020943671465}],"sentiment":"neutral","sentiment_score":0.02671020943671465,"channel":1,"num_words":2,"start":25.425,"end":26.564999},{"sentences":[{"text":"Thank you.","start":27.105,"end":27.744999,"sentiment":"positive","sentiment_score":0.4816267639398575},{"text":"Nice to have you on the line, mister Brennan.","start":27.744999,"end":30.165,"sentiment":"positive","sentiment_score":0.6887323922581143},{"text":"Please be on the line.","start":30.539999,"end":32.059998,"sentiment":"neutral","sentiment_score":0.2902514159679413},{"text":"Let me connect the call.","start":32.059998,"end":33.18,"sentiment":"neutral","sentiment_score":0.22628750801086425},{"text":"Okay?","start":33.18,"end":33.68,"sentiment":"neutral","sentiment_score":0.15536728501319885}],"sentiment":"positive","sentiment_score":0.4499957710504532,"channel":0,"num_words":22,"start":27.105,"end":33.68},{"sentences":[{"text":"Yep.","start":34.12,"end":34.62,"sentiment":"neutral","sentiment_score":0.14440427720546722}],"sentiment":"neutral","sentiment_score":0.14440427720546722,"channel":1,"num_words":1,"start":34.12,"end":34.62},{"sentences":[{"text":"Thank you.","start":35.26,"end":36.079998,"sentiment":"positive","sentiment_score":0.35384705662727356}],"sentiment":"positive","sentiment_score":0.35384705662727356,"channel":0,"num_words":2,"start":35.26,"end":36.079998}]},"summary":{"result":"success","short":"The customer called about their monthly account and the agent pulled up their account to introduce them to the tech department. The agent asked for the customer's name and transferred the call."},"intents":{"segments":[{"text":"I just well, I just started up an account last night or a a monthly thing for it. But I'll have to receive the modem and all that. When do I get that?","start_word":19,"end_word":51,"intents":[{"intent":"Request modem","confidence_score":0.016072327}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.6893182992935181},{"text":"Yeah. Hi. I just well, I just started up an account last night or a a monthly thing for it. But I'll have to receive the modem and all that. When do I get that? Oh, let me just go ahead and pull out your account. In that way, I can introduce you to our tech department who handles your account. What is your full name? Brandon Shaw?","start_word":17,"end_word":84,"sentiment":"neutral","sentiment_score":0.08764618635177612},{"text":"Thank you. Nice to have you on the line, mister Brennan.","start_word":85,"end_word":95,"sentiment":"positive","sentiment_score":0.6355892419815063},{"text":"Please be on the line. Let me connect the call. Okay? Yep.","start_word":96,"end_word":107,"sentiment":"neutral","sentiment_score":0.2303837239742279},{"text":"Thank you.","start_word":108,"end_word":109,"sentiment":"positive","sentiment_score":0.41112178564071655}],"average":{"sentiment":"neutral","sentiment_score":0.2622882144551882}}}}