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Okay. Mhmm. Okay. Hang on. Let me just check your account. Hello, Shaw? Yeah. We're still the activation is still in progress under your account. Let me just confirm the address. It's 3 Bunbury Avenue near Warren 3 yeah. 3805 Victoria. Yeah. Actually, we don't have an estimated time yet for the activation because we're still checking the address if what network it is because I think this is a new residential. It's a new premises. Okay. May I know if you can check if there's a box on the area? Like, a small box? Dock modem. Yeah. Usually, the activation takes within twenty four hours. Yeah. Yeah. Hang on. Let me just check your activation. Upon checking your order, you select no contract. Yeah. So that means there's no modem included here. This is only Internet act Internet connection. You'll be the one who will be providing your own router. But if ever the activation is successful and you you need to get a new router, we can provide you one. We'll just be sending you an invoice for the router if ever. Yeah. Like a VoIP VoIP phone? Yeah. Is that a land like a landline? That is in another order because upon checking your order, there's no VoIP included as well. So once the activation is done, we can activate a landline as well. Yes. But that's another order. Mhmm. Yeah. Yeah. Once the activation is done, we can provide you a router. We just need to check as well what is the router compatible with the service once the activation is done. Is done. Yeah. We can connect a VoIP line as well after the router with the router. Yeah. Okay. Then we'll update you again once the activation is successful. Mhmm. Okay then. Thank you. 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Good evening. This is Maureen from Ertow tech support. Okay. May I know your full name, please, for me to check the account?\n\nCan I have your full name, please, for me to check your account? Okay. Mhmm. Okay. Hang on.\n\nLet me just check your account. Hello, Shaw? Yeah. We're still the activation is still in progress under your account. Let me just confirm the address.\n\nIt's 3 Bunbury Avenue near Warren 3 yeah. 3805 Victoria. Yeah. Actually, we don't have an estimated time yet for the activation because we're still checking the address if what network it is because I think this is a new residential. It's a new premises.\n\nOkay. May I know if you can check if there's a box on the area? Like, a small box? Dock modem. Yeah.\n\nUsually, the activation takes within twenty four hours. Yeah. Yeah. Hang on. Let me just check your activation.\n\nUpon checking your order, you select no contract. Yeah. So that means there's no modem included here. This is only Internet act Internet connection. You'll be the one who will be providing your own router.\n\nBut if ever the activation is successful and you you need to get a new router, we can provide you one. We'll just be sending you an invoice for the router if ever. Yeah. Like a VoIP VoIP phone? Yeah.\n\nIs that a land like a landline? That is in another order because upon checking your order, there's no VoIP included as well. So once the activation is done, we can activate a landline as well. Yes. But that's another order.\n\nMhmm. Yeah. Yeah. Once the activation is done, we can provide you a router. We just need to check as well what is the router compatible with the service once the activation is done.\n\nIs done. Yeah. We can connect a VoIP line as well after the router with the router. Yeah. Okay.\n\nThen we'll update you again once the activation is successful. Mhmm. Okay then. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.2562260627746582},{"text":"Good evening.","start":1.8399999,"end":2.5,"sentiment":"positive","sentiment_score":0.5117959380149841},{"text":"This is Maureen from Ertow tech support.","start":2.56,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3967130780220032},{"text":"Okay.","start":16.485,"end":16.885,"sentiment":"neutral","sentiment_score":0.009322083555161951},{"text":"May I know your full name, please, for me to check the account?","start":16.885,"end":19.865,"sentiment":"neutral","sentiment_score":0.03936752390403014}],"sentiment":"neutral","sentiment_score":0.19074622413609177,"num_words":24,"start":1.36,"end":19.865},{"sentences":[{"text":"Can I have your full name, please, for me to check your 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Hello. I joined up last night, but I need to receive when how long till I get my modem and my the phone line connected? Pardon? Yeah. Brendan Shaw? I just signed up last night, but so how long does it take to get the modem and all that? Yep. Yep. No. Warren. Yep. Yep. So when's the act when when do I when do I when do I get them over and when do I do the phone line? No. No. It's old. It's an old old it's it's old house. 40 years old. I've got my audio. I'm not at home at the moment. So but but how long until it gets connected? And I'll receive the modem? Alright. So I should be out within twenty four hours. How long do I get how long until I receive the modem? Yep. Oh, I need a modem. Yeah? And and the phone line needs to be connected. Do I connect the phone line? Out the front. There needs to be a phone line connected. Yeah. If a landline needs to be activated, yeah? And I and I and I and I need a modem. I don't have any modem or any lines into my house. Yep. Yep. 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Hello. I joined up last night, but I need to receive when how long till I get my modem and my the phone line connected? Pardon? Yeah.\n\nBrendan Shaw? I just signed up last night, but so how long does it take to get the modem and all that? Yep. Yep. No.\n\nWarren. Yep. Yep. So when's the act when when do I when do I when do I get them over and when do I do the phone line? No.\n\nNo. It's old. It's an old old it's it's old house. 40 years old. I've got my audio.\n\nI'm not at home at the moment. So but but how long until it gets connected? And I'll receive the modem? Alright. So I should be out within twenty four hours.\n\nHow long do I get how long until I receive the modem? Yep. Oh, I need a modem. Yeah? And and the phone line needs to be connected.\n\nDo I connect the phone line? Out the front. There needs to be a phone line connected. Yeah. If a landline needs to be activated, yeah?\n\nAnd I and I and I and I need a modem. I don't have any modem or any lines into my house. Yep. 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0: Hello. Good evening. This is Maureen from Ertow tech support.\n\nChannel 1: Oh, yeah. Hello. I joined up last night, but I need to receive when how long till I get my modem and my the phone line connected?\n\nChannel 0: Okay. May I know your full name, please, for me to check the account?\n\nChannel 1: Pardon?\n\nChannel 0: Can I have your full name, please,\n\nChannel 1: Yeah. Brendan\n\nChannel 0: for me to\n\nChannel 1: Shaw?\n\nChannel 0: check your account?\n\nChannel 1: I just signed\n\nChannel 0: Okay.\n\nChannel 1: up last\n\nChannel 0: Mhmm.\n\nChannel 1: night, but so how long does it take to get the modem and all that?\n\nChannel 0: Okay. Hang on. Let me just check your account. Hello, Shaw?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. We're still the activation is still in progress under your account. Let me just confirm the address. It's 3 Bunbury\n\nChannel 1: Yep.\n\nChannel 0: Avenue near Warren\n\nChannel 1: No. Warren.\n\nChannel 0: 3\n\nChannel 1: Yep.\n\nChannel 0: yeah. 3805 Victoria.\n\nChannel 1: Yep. So when's the act when\n\nChannel 0: Yeah.\n\nChannel 1: when do I when do I when do I get them over and when do I do the phone line?\n\nChannel 0: Actually, we don't have an estimated time yet for the activation because we're still checking the address if what network it is because I think this is a new residential.\n\nChannel 1: No. No.\n\nChannel 0: It's\n\nChannel 1: It's\n\nChannel 0: a new\n\nChannel 1: old.\n\nChannel 0: premises.\n\nChannel 1: It's an old old it's it's old house. 40 years old.\n\nChannel 0: Okay. May I know if you can check if there's a box on the area? Like, a small box?\n\nChannel 1: I've got my audio. I'm not\n\nChannel 0: Dock\n\nChannel 1: at home\n\nChannel 0: modem.\n\nChannel 1: at the moment.\n\nChannel 0: Yeah.\n\nChannel 1: So but but how long until it gets connected? And I'll receive the modem?\n\nChannel 0: Usually, the activation takes within twenty four hours.\n\nChannel 1: Alright. So I should be\n\nChannel 0: Yeah.\n\nChannel 1: out within\n\nChannel 0: Yeah.\n\nChannel 1: twenty four hours. How long do I get how long until I receive the modem?\n\nChannel 0: Hang on. Let me just check your activation. Upon checking your order, you select no contract.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So that means there's no modem included here. This is only Internet act Internet connection. You'll be the one who will be providing your own router. But if ever the activation is successful and you you need to get a new router, we can provide you one.\n\nWe'll just be sending you an invoice for the router if ever.\n\nChannel 1: Oh, I need a modem. Yeah? And and the phone line\n\nChannel 0: Yeah.\n\nChannel 1: needs to be connected. Do I connect the phone line?\n\nChannel 0: Like\n\nChannel 1: Out\n\nChannel 0: a\n\nChannel 1: the front.\n\nChannel 0: VoIP\n\nChannel 1: There needs\n\nChannel 0: VoIP\n\nChannel 1: to be a phone\n\nChannel 0: phone?\n\nChannel 1: line connected.\n\nChannel 0: Yeah. Is that a land like a landline?\n\nChannel 1: Yeah.\n\nChannel 0: That is in another order because upon checking your order, there's no VoIP included as well. So once the activation is done, we can activate a landline as well.\n\nChannel 1: If a\n\nChannel 0: Yes.\n\nChannel 1: landline needs to be activated, yeah? And I and I\n\nChannel 0: But that's another order.\n\nChannel 1: and I and\n\nChannel 0: Mhmm.\n\nChannel 1: I need a modem. I don't have any modem or any lines into my house.\n\nChannel 0: Yeah. Yeah. Once the activation is done, we can provide you a router. We just\n\nChannel 1: Yep.\n\nChannel 0: need to check as well what is the router compatible with the service once the activation is done.\n\nChannel 1: Yep. And, you know, do I and the firewall\n\nChannel 0: Is done.\n\nChannel 1: I need to be connected. Yeah?\n\nChannel 0: Yeah. We can connect a VoIP line as\n\nChannel 1: Yep.\n\nChannel 0: well after the router\n\nChannel 1: Yep.\n\nChannel 0: with the router. Yeah. Okay. Then we'll update you again once the activation is successful.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Mhmm. Okay then. Thank you. Bye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.2562260627746582},{"text":"Good evening.","start":1.8399999,"end":2.5,"sentiment":"positive","sentiment_score":0.5117959380149841},{"text":"This is Maureen from Ertow tech support.","start":2.56,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3967130780220032}],"sentiment":"positive","sentiment_score":0.4056809484958649,"channel":0,"num_words":10,"start":1.36,"end":5.2999997},{"sentences":[{"text":"Oh, yeah.","start":5.52,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.08871017023921013},{"text":"Hello.","start":6.3199997,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.03493019565939903},{"text":"I joined up last night, but I need to receive when how long till I get my modem and my the phone line 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Shaw?","start":70.835,"end":71.815,"sentiment":"neutral","sentiment_score":0.04774143546819687}],"sentiment":"neutral","sentiment_score":0.03612797614187002,"channel":0,"num_words":11,"start":32.91,"end":71.815},{"sentences":[{"text":"Yep.","start":72.185,"end":72.685,"sentiment":"neutral","sentiment_score":0.10229839384555817}],"sentiment":"neutral","sentiment_score":0.10229839384555817,"channel":1,"num_words":1,"start":72.185,"end":72.685},{"sentences":[{"text":"Yeah.","start":73.955,"end":74.455,"sentiment":"neutral","sentiment_score":0.12523287534713745},{"text":"We're still the activation is still in progress under your account.","start":75.075005,"end":80.615,"sentiment":"neutral","sentiment_score":0.23501923951235684},{"text":"Let me just confirm the address.","start":80.995,"end":82.835,"sentiment":"neutral","sentiment_score":0.10445044313867886},{"text":"It's 3 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now.","start":274.305,"end":275.205,"sentiment":"neutral","sentiment_score":-0.03003522753715515}],"sentiment":"neutral","sentiment_score":0.1564388247206807,"channel":0,"num_words":8,"start":272.385,"end":275.205},{"sentences":[{"text":"Bye.","start":275.28998,"end":275.78998,"sentiment":"neutral","sentiment_score":-0.08582054078578949}],"sentiment":"neutral","sentiment_score":-0.08582054078578949,"channel":1,"num_words":1,"start":275.28998,"end":275.78998}]},"summary":{"result":"success","short":"A customer named Brendan called Er acknowledge tech support to inquire about his modem and phone line. The representative, Maureen, informed him that the activation is still in progress and that he will receive his modem within 24 hours. She also confirms that the customer will need a new router and that they can connect a VoIP line after the activation."},"intents":{"segments":[{"text":"This is Maureen from Ertow tech support. Oh, yeah.","start_word":3,"end_word":11,"intents":[{"intent":"Get call","confidence_score":3.281121e-7}]},{"text":"I joined up last night, but I need to receive when how long till I get my modem and my the phone line connected? Okay.","start_word":13,"end_word":37,"intents":[{"intent":"Check device status","confidence_score":0.000100322504}]},{"text":"May I know your full name, please, for me to check the account?","start_word":38,"end_word":50,"intents":[{"intent":"Check account","confidence_score":0.47451445}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2562260627746582},{"text":"Good evening. This is Maureen from Ertow tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.41673314571380615},{"text":"Oh, yeah. Hello. I joined up last night, but I need to receive when how long till I get my modem and my the phone line connected? Okay. May I know your full name, please, for me to check the account? Pardon? Can I have your full name, please, Yeah. Brendan for me to Shaw? check your account? I just signed Okay. up last Mhmm. night, but so how long does it take to get the modem and all that? Okay. Hang on. Let me just check your account. Hello, Shaw? Yep. Yeah. We're still the activation is still in progress under your account. Let me just confirm the address. It's 3 Bunbury Yep. Avenue near Warren No. Warren. 3 Yep. yeah. 3805 Victoria. Yep. So when's the act when Yeah. when do I when do I when do I get them over and when do I do the phone line? Actually, we don't have an estimated time yet for the activation because we're still checking the address if what network it is because I think this is a new residential.","start_word":10,"end_word":190,"sentiment":"neutral","sentiment_score":-0.02949631400406361},{"text":"No. No. It's It's a new old. premises. It's an old old it's it's old house.","start_word":191,"end_word":206,"sentiment":"negative","sentiment_score":-0.35478299856185913},{"text":"40 years old. Okay. May I know if you can check if there's a box on the area? Like, a small box? I've got my audio. I'm not Dock at home modem. at the moment. Yeah. So but but how long until it gets connected? And I'll receive the modem? Usually, the activation takes within twenty four hours. Alright. So I should be Yeah. out within Yeah. twenty four hours. How long do I get how long until I receive the modem? Hang on. Let me just check your activation. Upon checking your order, you select no contract. Yep. Yeah. So that means there's no modem included here. This is only Internet act Internet connection. You'll be the one who will be providing your own router. But if ever the activation is successful and you you need to get a new router, we can provide you one. We'll just be sending you an invoice for the router if ever. Oh, I need a modem. Yeah? And and the phone line Yeah. needs to be connected. Do I connect the phone line? Like Out a the front. VoIP There needs VoIP to be a phone phone? line connected. Yeah. Is that a land like a landline? Yeah. That is in another order because upon checking your order, there's no VoIP included as well. So once the activation is done, we can activate a landline as well. If a Yes. landline needs to be activated, yeah? And I and I But that's another order. and I and Mhmm. I need a modem. I don't have any modem or any lines into my house. Yeah. Yeah. Once the activation is done, we can provide you a router. We just Yep. need to check as well what is the router compatible with the service once the activation is done. Yep. And, you know, do I and the firewall Is done. I need to be connected. Yeah? Yeah. We can connect a VoIP line as Yep. well after the router Yep. with the router. Yeah. Okay. Then we'll update you again once the activation is successful. Yep. Okay. Mhmm. Okay then.","start_word":207,"end_word":562,"sentiment":"neutral","sentiment_score":0.008124767603834024},{"text":"Thank you.","start_word":563,"end_word":564,"sentiment":"positive","sentiment_score":0.4831005930900574},{"text":"Bye for now. 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