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customer is not at home and is trying to pay online, but is having difficulty. They confirm that they will pay online and send an email to the agent. The customer also mentions sending videos and will send an invoice. The agent confirms that they will send the invoice and thanks the customer."},"intents":{"segments":[{"text":"Ask her to send the email. I think she already sent, and I will do that. How is the job Okay. good? I yeah. I I I also send you the videos also. Okay.","start_word":49,"end_word":82,"intents":[{"intent":"Send emails and videos","confidence_score":0.00039192245}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Yeah. Yeah. Yeah.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.06528714299201965},{"text":"I just done the job. Okay. Complete. Yeah. All complete. Okay. Thank you.","start_word":6,"end_word":18,"sentiment":"positive","sentiment_score":0.3863092362880707},{"text":"I'm not at home now, so I'll Sorry? pay online. I'm not at home now. I'm out. Okay. Alright. I will pay online. You can do bank transfer? Yeah. Yeah. Ask her to send the email. I think she already sent, and I will do that. How is the job Okay. good? I yeah. I I I also send you the videos also. Okay. Yeah. I will send you send you the invoice. Yeah. You just Yeah. pay by the bank transfer. Alright. All Okay. good? Yeah.","start_word":19,"end_word":105,"sentiment":"neutral","sentiment_score":0.06119515746831894},{"text":"All good.","start_word":106,"end_word":107,"sentiment":"positive","sentiment_score":0.33729666471481323},{"text":"Okay. Yeah.","start_word":108,"end_word":109,"sentiment":"neutral","sentiment_score":0.23473571240901947},{"text":"Thank you.","start_word":110,"end_word":111,"sentiment":"positive","sentiment_score":0.4477030038833618},{"text":"Okay.","start_word":112,"end_word":112,"sentiment":"neutral","sentiment_score":0.3052140176296234},{"text":"Thank you. Thank you. Thank you.","start_word":113,"end_word":118,"sentiment":"positive","sentiment_score":0.5088419318199158},{"text":"Alright. Bye. Bye. 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