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Can you hear me alright? Down the cave doesn't sound bad, does it? Oh, like a noise cancellation type thing? Or oh, that's good then because everything is quite windy and loud.\n\nBeautiful. That's okay. Oh, yes. Yes. Oh.\n\nK. That's perfect. The medication. Yeah. I'm just taking some notes down.\n\nNo health issues. No medication. Subcontractor in the mind, so it's quite deep. And wants income protection and a bit of an annual review. Awesome.\n\nI just need to check his certificate of currency and see how long we've had that policy for, because that might be good. Yes. Right. Okay. Perfect.\n\nAnd that doesn't go back to that online SMS system. It's just direct on the phone? Perfect. Perfect. Perfect.\n\nPerfect. So that's Tristan Honey. Oh, he's with BT. Yep. I probably won't have the chance, I don't think.\n\nYeah. That'd be amazing. And do you have the any of those BT login details handy? I know I took them down a couple of weeks ago, but I don't have them saved. I think Kevin is off today, isn't he?\n\nHe's done. I'll message him. Yep. Perfect. You're amazing.\n\nOh, yep. Security code. Oh, amazing. Thank you so much for that. You too, Michelle.\n\nThank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.0009022527374327184},{"text":"Can you hear me alright?","start":1.92,"end":3.06,"sentiment":"neutral","sentiment_score":-0.0023091255920007826},{"text":"Down the cave doesn't sound bad, does it?","start":7.68,"end":9.78,"sentiment":"neutral","sentiment_score":0.0013337691780179741},{"text":"Oh, like a noise cancellation type thing?","start":26.77,"end":29.01,"sentiment":"neutral","sentiment_score":-0.03866687097719738},{"text":"Or oh, that's good then because everything is quite windy and loud.","start":29.01,"end":42.315,"sentiment":"neutral","sentiment_score":-0.014544183077911535}],"sentiment":"neutral","sentiment_score":-0.013490045926477196,"num_words":33,"start":1.4399999,"end":42.315},{"sentences":[{"text":"Beautiful.","start":47.815,"end":48.315,"sentiment":"positive","sentiment_score":0.47755277156829834},{"text":"That's 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Yes. I can hear you down the cave. Oh, no. No. No. It just it just sounds like you're in a kind of silence, but everything is very clear. It sounds like you've got oh, there's a setting that you can put your your earbuds onto. I can't remember what it's called. I think it's spatial where it actually yeah. Yeah. Yeah. So anybody that would know that would understand. But if it's a client, they'll just think you're in a super quiet area. That's all. Okay. It is. Right. Okay. No. No. So whatever your setting is is bloody brilliant. Alrighty. So quick call. I'm waiting to hear back from NetWell. Free, Shane Brown. I'm sorry. That was just such a fucking mess yesterday. We were all trying to do the right thing, but he was great. I haven't checked to see if he's responded back. The reason the main reason for my call this morning is I've popped a gentleman in for 12:00. I'm gonna do all I'll I'll do all of his prep. I did a mini AR on him, so I will upload the the documents. They'd probably give me till about ten ish. His name is Tristan Honey. We're doing an annual review, but there'll be an opportunity that we'll need to go in there because he he's a subby in the mines. He goes down to about 2,000 meters. He would like to look at getting IP if he is injured outside of work. Because some of his mates who work in the mines have gotten injuries outside of work with sporting activities, etcetera. So I've also asked him, you know, has he got any ongoing health issues, or is he taking any regular medications? And he said no. That was I didn't wanna go too far down the rabbit hole. But is that okay? Alrighty. Yep. No. Yep. He's got IP, but he wants to increase it as well. But he also wants to make sure he's covered for, yeah, outside work. He's been in the mining industry for six years. He's been with this employer for about, I think, five or so. But I'll I'll definitely update everything, and I'll let let you know when it's there. Yep. Okay. Yep. Perfect. And because we potentially are increasing his super his IP, I've also told him I'm going to send him a SMS requesting updated identification. So he's expecting me to send that through to get that back. And when I'm sending out a SMS for ID, what I'm gonna be doing from now on is sending the SMS into my inbox and then saving it on the client's profile. So it it's just not in the ether because I've got on this phone, I've got email as well. So I'm just copying and, yeah, sending it through. So yeah. Yes. Direct on the phone phone. So then what I do is I then go in when I receive the SMS, save the photos, and then create an email, attach the photos, and then send it into the support inbox, and then upload them from there. Yeah. Yeah. Tristan, honey. Lovely bloke. Really nice bloke. I think he's fees are off. He's with BT. BT. Yeah. BT Panorama. Let me go back here. Supers with BT. Insurance is BT Lifestyle so I can get I'll I'll I'll download the COC for you straight away. Or if you get in there before me, can you download it and pop it in DocuSign just in case? Nope. That's absolutely fine. So just leave it to me, and I will download that. Do you want me to just drop it into Teams chat and anything else that's gonna be relevant for you so you don't have to go hunting? Yep. Let me have a look. What I'll do is Kate is actually the only CSO on today. Both Jack and I are doing OT. But alright. No. No. Don't do that. He's super busy at the moment, so I'm gonna take calls while he's doing what he's doing. But I'm gonna go in now, and I will get all the BT info, and I'll send it to you in Teams. Okay? I'll send it to you straight away. Okay? So let me go k. Copy. K. Username. And this way, when you need it, you can just go into here if you don't save it. Save it. There we go. Okay. Alrighty. Okay. There you go. There's no through a third or what do you call a factor multifactor ID required on it, but it you'll just have to go into TTD and get the security code that's sent through there. Yep. You are most welcome. You take care. Have a fabulous weekend, and I will chat with you throughout the morning. Okay? You're most welcome. Thanks, Tommy. Bye bye. 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Yes. I can hear you down the cave. Oh, no. No.\n\nNo. It just it just sounds like you're in a kind of silence, but everything is very clear. It sounds like you've got oh, there's a setting that you can put your your earbuds onto. I can't remember what it's called. I think it's spatial where it actually yeah.\n\nYeah. Yeah. So anybody that would know that would understand. But if it's a client, they'll just think you're in a super quiet area. That's all.\n\nOkay. It is. Right. Okay. No.\n\nNo. So whatever your setting is is bloody brilliant. Alrighty. So quick call. I'm waiting to hear back from NetWell.\n\nFree, Shane Brown. I'm sorry. That was just such a fucking mess yesterday. We were all trying to do the right thing, but he was great. I haven't checked to see if he's responded back.\n\nThe reason the main reason for my call this morning is I've popped a gentleman in for 12:00. I'm gonna do all I'll I'll do all of his prep. I did a mini AR on him, so I will upload the the documents. They'd probably give me till about ten ish. His name is Tristan Honey.\n\nWe're doing an annual review, but there'll be an opportunity that we'll need to go in there because he he's a subby in the mines. He goes down to about 2,000 meters. He would like to look at getting IP if he is injured outside of work. Because some of his mates who work in the mines have gotten injuries outside of work with sporting activities, etcetera. So I've also asked him, you know, has he got any ongoing health issues, or is he taking any regular medications?\n\nAnd he said no. That was I didn't wanna go too far down the rabbit hole. But is that okay? Alrighty. Yep.\n\nNo. Yep. He's got IP, but he wants to increase it as well. But he also wants to make sure he's covered for, yeah, outside work. He's been in the mining industry for six years.\n\nHe's been with this employer for about, I think, five or so. But I'll I'll definitely update everything, and I'll let let you know when it's there. Yep. Okay. Yep.\n\nPerfect. And because we potentially are increasing his super his IP, I've also told him I'm going to send him a SMS requesting updated identification. So he's expecting me to send that through to get that back. And when I'm sending out a SMS for ID, what I'm gonna be doing from now on is sending the SMS into my inbox and then saving it on the client's profile. So it it's just not in the ether because I've got on this phone, I've got email as well.\n\nSo I'm just copying and, yeah, sending it through. So yeah. Yes. Direct on the phone phone. So then what I do is I then go in when I receive the SMS, save the photos, and then create an email, attach the photos, and then send it into the support inbox, and then upload them from there.\n\nYeah. Yeah. Tristan, honey. Lovely bloke. Really nice bloke.\n\nI think he's fees are off. He's with BT. BT. Yeah. BT Panorama.\n\nLet me go back here. Supers with BT. Insurance is BT Lifestyle so I can get I'll I'll I'll download the COC for you straight away. Or if you get in there before me, can you download it and pop it in DocuSign just in case? Nope.\n\nThat's absolutely fine. So just leave it to me, and I will download that. Do you want me to just drop it into Teams chat and anything else that's gonna be relevant for you so you don't have to go hunting? Yep. Let me have a look.\n\nWhat I'll do is Kate is actually the only CSO on today. Both Jack and I are doing OT. But alright. No. No.\n\nDon't do that. He's super busy at the moment, so I'm gonna take calls while he's doing what he's doing. But I'm gonna go in now, and I will get all the BT info, and I'll send it to you in Teams. Okay? I'll send it to you straight away.\n\nOkay? So let me go k. Copy. K. Username.\n\nAnd this way, when you need it, you can just go into here if you don't save it. Save it. There we go. Okay. Alrighty.\n\nOkay. There you go. There's no through a third or what do you call a factor multifactor ID required on it, but it you'll just have to go into TTD and get the security code that's sent through there. Yep. You are most welcome.\n\nYou take care. Have a fabulous weekend, and I will chat with you throughout the morning. Okay? You're most welcome. Thanks, Tommy.\n\nBye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.003529404057189822},{"text":"Yes.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.02866944670677185},{"text":"I can hear you down the cave.","start":4.7999997,"end":6.58,"sentiment":"neutral","sentiment_score":0.022975188014762744},{"text":"Oh, no.","start":10.24,"end":10.88,"sentiment":"neutral","sentiment_score":-0.06800885125994682},{"text":"No.","start":10.88,"end":11.04,"sentiment":"neutral","sentiment_score":-0.11655005812644958}],"sentiment":"neutral","sentiment_score":-0.004961882814920197,"num_words":12,"start":3.4399998,"end":11.04},{"sentences":[{"text":"No.","start":11.04,"end":11.36,"sentiment":"neutral","sentiment_score":-0.14579756557941437},{"text":"It just it just sounds like you're in a kind of silence, but everything is very 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call.","start":49.025,"end":50.864998,"sentiment":"neutral","sentiment_score":0.22976695001125336},{"text":"I'm waiting to hear back from NetWell.","start":50.864998,"end":53.045,"sentiment":"neutral","sentiment_score":0.07941413457904543}],"sentiment":"neutral","sentiment_score":0.1185519553720951,"num_words":20,"start":44.225,"end":53.045},{"sentences":[{"text":"Free, Shane Brown.","start":53.184998,"end":54.305,"sentiment":"neutral","sentiment_score":0.030631596843401592},{"text":"I'm sorry.","start":54.305,"end":54.84,"sentiment":"neutral","sentiment_score":-0.19764255732297897},{"text":"That was just such a fucking mess yesterday.","start":54.84,"end":57.34,"sentiment":"negative","sentiment_score":-0.5770986080169678},{"text":"We were all trying to do the right thing, but he was great.","start":57.8,"end":62.68,"sentiment":"neutral","sentiment_score":0.06196140440610739},{"text":"I haven't checked to see if he's responded back.","start":62.68,"end":65.1,"sentiment":"neutral","sentiment_score":-0.019500810446010694}],"sentiment":"neutral","sentiment_score":-0.12257680642817702,"num_words":35,"start":53.184998,"end":65.1},{"sentences":[{"text":"The reason the main reason for my call this morning is I've popped a gentleman in for 12:00.","start":65.24,"end":70.06,"sentiment":"neutral","sentiment_score":-0.0000421703379187319},{"text":"I'm gonna do all I'll I'll do all of his prep.","start":70.58501,"end":73.065,"sentiment":"neutral","sentiment_score":0.045210418714718384},{"text":"I did a mini AR on him, so I will upload the the documents.","start":73.065,"end":79.965004,"sentiment":"neutral","sentiment_score":0.04348641101803098},{"text":"They'd probably give me till about ten ish.","start":80.025,"end":82.365005,"sentiment":"neutral","sentiment_score":-0.0008599109423812479},{"text":"His name is Tristan Honey.","start":82.98,"end":84.6,"sentiment":"neutral","sentiment_score":0.024622916337102653}],"sentiment":"neutral","sentiment_score":0.021814296217468967,"num_words":56,"start":65.24,"end":84.6},{"sentences":[{"text":"We're doing an annual review, but there'll be an opportunity that we'll need to go in there because he he's a subby in the mines.","start":84.74,"end":94.1,"sentiment":"neutral","sentiment_score":-0.021214490421116353},{"text":"He goes down to about 2,000 meters.","start":94.1,"end":97.0,"sentiment":"neutral","sentiment_score":-0.03833749943545887},{"text":"He would like to look at getting IP if he is injured outside of work.","start":98.545006,"end":107.205,"sentiment":"neutral","sentiment_score":-0.1100302850206693},{"text":"Because some of his mates who work in the mines have gotten injuries outside of work with sporting activities, etcetera.","start":110.065,"end":117.29,"sentiment":"neutral","sentiment_score":-0.12056683786213399},{"text":"So I've also asked him, you know, has he got any ongoing health issues, or is he taking any regular medications?","start":119.43,"end":129.395,"sentiment":"neutral","sentiment_score":-0.07167135631399495}],"sentiment":"neutral","sentiment_score":-0.07233652581503107,"num_words":88,"start":84.74,"end":129.395},{"sentences":[{"text":"And he said no.","start":129.455,"end":130.255,"sentiment":"neutral","sentiment_score":-0.1467964816838503},{"text":"That was I didn't wanna go too far down the rabbit hole.","start":130.255,"end":133.55501,"sentiment":"neutral","sentiment_score":-0.2521875947713852},{"text":"But is that okay?","start":134.015,"end":135.63501,"sentiment":"neutral","sentiment_score":0.1889811884611845},{"text":"Alrighty.","start":135.855,"end":136.355,"sentiment":"neutral","sentiment_score":0.06712891161441803},{"text":"Yep.","start":139.855,"end":140.1,"sentiment":"neutral","sentiment_score":0.014656017534434795}],"sentiment":"neutral","sentiment_score":-0.12616942640901965,"num_words":22,"start":129.455,"end":140.1},{"sentences":[{"text":"No.","start":140.42001,"end":140.92001,"sentiment":"neutral","sentiment_score":-0.04945654422044754},{"text":"Yep.","start":143.86,"end":144.36,"sentiment":"neutral","sentiment_score":0.015796829015016556},{"text":"He's got IP, but he wants to increase it as well.","start":147.78,"end":151.86,"sentiment":"neutral","sentiment_score":0.035828172652558846},{"text":"But he also wants to make sure he's covered for, yeah, outside work.","start":151.86,"end":157.375,"sentiment":"neutral","sentiment_score":0.00718102718775089},{"text":"He's been in the mining industry for six years.","start":157.375,"end":159.61499,"sentiment":"neutral","sentiment_score":-0.025101134553551674}],"sentiment":"neutral","sentiment_score":0.006511237898043224,"num_words":35,"start":140.42001,"end":159.61499},{"sentences":[{"text":"He's been with this employer for about, I think, five or so.","start":159.61499,"end":163.53499,"sentiment":"neutral","sentiment_score":-0.03242515896757444},{"text":"But I'll I'll definitely update everything, and I'll let let you know when it's there.","start":163.53499,"end":169.42,"sentiment":"neutral","sentiment_score":0.18256610557436942},{"text":"Yep.","start":173.8,"end":174.28,"sentiment":"neutral","sentiment_score":0.1255243718624115},{"text":"Okay.","start":174.28,"end":174.78,"sentiment":"neutral","sentiment_score":0.14289462566375732},{"text":"Yep.","start":175.23999,"end":175.56,"sentiment":"neutral","sentiment_score":0.20938798785209656}],"sentiment":"neutral","sentiment_score":0.09423988871276379,"num_words":30,"start":159.61499,"end":175.56},{"sentences":[{"text":"Perfect.","start":175.56,"end":176.04,"sentiment":"positive","sentiment_score":0.4050002098083496},{"text":"And because we potentially are increasing his super his IP, I've also told him I'm going to send him a SMS requesting updated identification.","start":176.04,"end":187.545,"sentiment":"neutral","sentiment_score":0.19503211105863252},{"text":"So he's expecting me to send that through to get that back.","start":188.485,"end":192.105,"sentiment":"neutral","sentiment_score":0.034366883803159},{"text":"And when I'm sending out a SMS for ID, what I'm gonna be doing from now on is sending the SMS into my inbox and then saving it on the client's profile.","start":192.885,"end":205.28,"sentiment":"neutral","sentiment_score":0.056036248221062124},{"text":"So it it's just not in the ether because I've got on this phone, I've got email as well.","start":207.42,"end":214.105,"sentiment":"neutral","sentiment_score":-0.011778590318403746}],"sentiment":"neutral","sentiment_score":0.08031295690770177,"num_words":88,"start":175.56,"end":214.105},{"sentences":[{"text":"So I'm just copying and, yeah, sending it through.","start":214.165,"end":218.345,"sentiment":"neutral","sentiment_score":0.06468278024759558},{"text":"So yeah.","start":219.605,"end":220.425,"sentiment":"neutral","sentiment_score":0.19121572375297546},{"text":"Yes.","start":225.17,"end":225.48999,"sentiment":"neutral","sentiment_score":0.10616461932659148},{"text":"Direct on the phone phone.","start":225.48999,"end":226.69,"sentiment":"neutral","sentiment_score":0.08930353820323944},{"text":"So then what I do is I then go in when I receive the SMS, save the photos, and then create an email, attach the photos, and then send it into the support inbox, and then upload them from there.","start":226.69,"end":243.82501,"sentiment":"neutral","sentiment_score":0.09209332931786776}],"sentiment":"neutral","sentiment_score":0.09124547285599667,"num_words":57,"start":214.165,"end":243.82501},{"sentences":[{"text":"Yeah.","start":245.80501,"end":246.30501,"sentiment":"neutral","sentiment_score":0.2790541350841522},{"text":"Yeah.","start":249.005,"end":249.32501,"sentiment":"neutral","sentiment_score":0.15716269612312317},{"text":"Tristan, honey.","start":249.32501,"end":250.30501,"sentiment":"neutral","sentiment_score":0.2173529863357544},{"text":"Lovely bloke.","start":252.65999,"end":253.64,"sentiment":"positive","sentiment_score":0.6674340069293976},{"text":"Really nice bloke.","start":253.85999,"end":255.15999,"sentiment":"positive","sentiment_score":0.7430189251899719}],"sentiment":"positive","sentiment_score":0.4927608437008328,"num_words":9,"start":245.80501,"end":255.15999},{"sentences":[{"text":"I think he's fees are off.","start":255.93999,"end":257.13998,"sentiment":"neutral","sentiment_score":0.05064267913500468},{"text":"He's with BT.","start":257.13998,"end":258.03998,"sentiment":"neutral","sentiment_score":0.02448243151108424},{"text":"BT.","start":262.25998,"end":262.74,"sentiment":"neutral","sentiment_score":0.02201654016971588},{"text":"Yeah.","start":262.74,"end":262.97998,"sentiment":"neutral","sentiment_score":0.03483370319008827},{"text":"BT Panorama.","start":262.97998,"end":264.03998,"sentiment":"neutral","sentiment_score":0.04474299028515816}],"sentiment":"neutral","sentiment_score":0.04027996871333856,"num_words":13,"start":255.93999,"end":264.03998},{"sentences":[{"text":"Let me go back here.","start":266.25998,"end":267.63998,"sentiment":"neutral","sentiment_score":0.04526269510388374},{"text":"Supers with BT.","start":267.69998,"end":268.975,"sentiment":"neutral","sentiment_score":0.2445912559827169},{"text":"Insurance is BT Lifestyle so I can get I'll I'll I'll download the COC for you straight away.","start":269.675,"end":276.875,"sentiment":"neutral","sentiment_score":0.14275744764341247},{"text":"Or if you get in there before me, can you download it and pop it in DocuSign just in case?","start":276.875,"end":282.57,"sentiment":"neutral","sentiment_score":0.04322545807808638},{"text":"Nope.","start":286.41,"end":286.73,"sentiment":"neutral","sentiment_score":-0.05552541837096214}],"sentiment":"neutral","sentiment_score":0.092312873281697,"num_words":47,"start":266.25998,"end":286.73},{"sentences":[{"text":"That's absolutely fine.","start":286.73,"end":288.25,"sentiment":"neutral","sentiment_score":0.2315663198630015},{"text":"So just leave it to me, and I will download that.","start":288.25,"end":291.39,"sentiment":"neutral","sentiment_score":0.12620331804183396},{"text":"Do you want me to just drop it into Teams chat and anything else that's gonna be relevant for you so you don't have to go hunting?","start":291.45,"end":298.455,"sentiment":"neutral","sentiment_score":0.06494321894866449},{"text":"Yep.","start":300.835,"end":301.335,"sentiment":"neutral","sentiment_score":0.14861541986465454},{"text":"Let me have a look.","start":310.44,"end":312.78,"sentiment":"neutral","sentiment_score":-0.02079128585755825}],"sentiment":"neutral","sentiment_score":0.08257577362212729,"num_words":47,"start":286.73,"end":312.78},{"sentences":[{"text":"What I'll do is Kate is actually the only CSO on today.","start":312.84,"end":320.30002,"sentiment":"neutral","sentiment_score":-0.02240938212101658},{"text":"Both Jack and I are doing OT.","start":320.6,"end":323.185,"sentiment":"neutral","sentiment_score":-0.014117536268063955},{"text":"But alright.","start":323.60498,"end":325.145,"sentiment":"neutral","sentiment_score":0.0007758056744933128},{"text":"No.","start":326.405,"end":326.645,"sentiment":"neutral","sentiment_score":-0.10264982283115388},{"text":"No.","start":326.645,"end":326.965,"sentiment":"neutral","sentiment_score":-0.14683403074741364}],"sentiment":"neutral","sentiment_score":-0.026768155719922936,"num_words":23,"start":312.84,"end":326.965},{"sentences":[{"text":"Don't do that.","start":326.965,"end":327.60498,"sentiment":"neutral","sentiment_score":-0.18846862514813742},{"text":"He's super busy at the moment, so I'm gonna take calls while he's doing what he's doing.","start":327.60498,"end":331.705,"sentiment":"neutral","sentiment_score":-0.13607245157746709},{"text":"But I'm gonna go in now, and I will get all the BT info, and I'll send it to you in Teams.","start":331.76498,"end":341.8,"sentiment":"neutral","sentiment_score":0.056017034856433216},{"text":"Okay?","start":341.86,"end":342.36,"sentiment":"neutral","sentiment_score":0.0968766063451767},{"text":"I'll send it to you straight away.","start":344.09998,"end":345.8,"sentiment":"positive","sentiment_score":0.5794381371566227}],"sentiment":"neutral","sentiment_score":0.05013361562043429,"num_words":50,"start":326.965,"end":345.8},{"sentences":[{"text":"Okay?","start":346.09998,"end":346.41998,"sentiment":"neutral","sentiment_score":0.14039316773414612},{"text":"So let me go k.","start":346.41998,"end":349.3,"sentiment":"neutral","sentiment_score":0.04675161987543106},{"text":"Copy.","start":349.3,"end":349.8,"sentiment":"neutral","sentiment_score":0.026545539498329163},{"text":"K.","start":352.01498,"end":352.415,"sentiment":"neutral","sentiment_score":0.01659984141588211},{"text":"Username.","start":352.415,"end":352.915,"sentiment":"neutral","sentiment_score":0.017936185002326965}],"sentiment":"neutral","sentiment_score":0.04835920366975996,"num_words":9,"start":346.09998,"end":352.915},{"sentences":[{"text":"And this way, when you need it, you can just go into here if you don't save it.","start":355.455,"end":361.315,"sentiment":"neutral","sentiment_score":0.03953738883137703},{"text":"Save it.","start":366.19,"end":366.93002,"sentiment":"neutral","sentiment_score":0.03720426186919212},{"text":"There we go.","start":367.47,"end":368.45,"sentiment":"neutral","sentiment_score":0.04926429440577825},{"text":"Okay.","start":375.15002,"end":375.555,"sentiment":"neutral","sentiment_score":0.06954371929168701},{"text":"Alrighty.","start":380.275,"end":380.775,"sentiment":"neutral","sentiment_score":0.09199994802474976}],"sentiment":"neutral","sentiment_score":0.04381672292947769,"num_words":25,"start":355.455,"end":380.775},{"sentences":[{"text":"Okay.","start":381.555,"end":382.055,"sentiment":"neutral","sentiment_score":0.06185409054160118},{"text":"There you go.","start":382.435,"end":383.395,"sentiment":"neutral","sentiment_score":0.059720706194639206},{"text":"There's no through a third or what do you call a factor multifactor ID required on it, but it you'll just have to go into TTD and get the security code that's sent through there.","start":383.395,"end":400.58,"sentiment":"neutral","sentiment_score":0.020794047441865717},{"text":"Yep.","start":402.16,"end":402.66,"sentiment":"neutral","sentiment_score":0.09922399371862411},{"text":"You are most welcome.","start":404.72,"end":405.73502,"sentiment":"positive","sentiment_score":0.6247493475675583}],"sentiment":"neutral","sentiment_score":0.08106884667226537,"num_words":44,"start":381.555,"end":405.73502},{"sentences":[{"text":"You take care.","start":405.73502,"end":406.875,"sentiment":"positive","sentiment_score":0.35221420725186664},{"text":"Have a fabulous weekend, and I will chat with you throughout the morning.","start":406.935,"end":412.315,"sentiment":"positive","sentiment_score":0.8144852243936979},{"text":"Okay?","start":412.375,"end":412.875,"sentiment":"positive","sentiment_score":0.4611021280288696},{"text":"You're most welcome.","start":415.655,"end":416.535,"sentiment":"positive","sentiment_score":0.7807630896568298},{"text":"Thanks, Tommy.","start":416.535,"end":417.17502,"sentiment":"positive","sentiment_score":0.7457955479621887}],"sentiment":"positive","sentiment_score":0.7245424105362459,"num_words":22,"start":405.73502,"end":417.17502},{"sentences":[{"text":"Bye bye.","start":417.17502,"end":417.835,"sentiment":"positive","sentiment_score":0.44143807888031006},{"text":"Bye.","start":419.495,"end":419.995,"sentiment":"neutral","sentiment_score":-0.09365423023700714}],"sentiment":"neutral","sentiment_score":0.26307397584120434,"num_words":3,"start":417.17502,"end":419.995}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Can you hear me alright?\n\nChannel 1: Hello? Yes. I can hear you down the cave.\n\nChannel 0: Down the cave doesn't sound bad, does it?\n\nChannel 1: Oh, no. No. No. It just it just sounds like you're in a kind of silence, but everything is very clear. It sounds like you've got oh, there's a setting that you can put your your earbuds onto.\n\nI can't remember what it's called. I think it's spatial where it\n\nChannel 0: Oh, like a noise\n\nChannel 1: actually\n\nChannel 0: cancellation type thing? Or\n\nChannel 1: yeah. Yeah. Yeah. So anybody that would know that would understand. But if it's a client, they'll just think you're in a super quiet area.\n\nThat's all.\n\nChannel 0: oh, that's good then\n\nChannel 1: Okay.\n\nChannel 0: because everything\n\nChannel 1: It is.\n\nChannel 0: is quite windy and loud.\n\nChannel 1: Right. Okay. No. No. So whatever your setting is is bloody brilliant.\n\nAlrighty.\n\nChannel 0: Beautiful.\n\nChannel 1: So quick call. I'm waiting to hear back from NetWell. Free, Shane Brown. I'm sorry. That was just such a fucking mess yesterday.\n\nWe were all\n\nChannel 0: That's okay.\n\nChannel 1: trying to do the right thing, but he was great. I haven't checked to see if he's responded back. The reason the main reason for my call this morning is I've popped a gentleman in for 12:00. I'm gonna do all I'll I'll do all of his prep. I did a mini AR on him,\n\nChannel 0: Oh, yes.\n\nChannel 1: so I will upload the the documents. They'd probably give me till about ten ish. His\n\nChannel 0: Yes.\n\nChannel 1: name is Tristan Honey. We're doing an annual review, but there'll be an opportunity that we'll need to go in there because he he's a subby in the mines. He goes down to about 2,000 meters.\n\nChannel 0: Oh.\n\nChannel 1: He would like to look at getting IP if he is injured outside of work.\n\nChannel 0: K.\n\nChannel 1: Because some of his mates who work in the mines have gotten injuries outside of work with sporting activities, etcetera. So I've also asked him, you know, has he got any ongoing health issues, or is he taking any regular medications? And he said no. That was I didn't wanna go too far down the rabbit hole. But\n\nChannel 0: That's perfect.\n\nChannel 1: is that okay?\n\nChannel 0: The medication.\n\nChannel 1: Alrighty.\n\nChannel 0: Yeah. I'm just taking some notes down. No health issues. No medication.\n\nChannel 1: Yep. No.\n\nChannel 0: Subcontractor in the mind, so it's quite deep. And\n\nChannel 1: Yep.\n\nChannel 0: wants income protection and a bit of an annual review.\n\nChannel 1: He's got IP, but he wants to increase it as well. But he also wants to make sure he's covered for, yeah, outside work. He's been in the mining industry for six years. He's been with this employer for about, I think, five or so. But I'll I'll definitely update everything, and I'll let let you know\n\nChannel 0: Awesome.\n\nChannel 1: when it's\n\nChannel 0: I just\n\nChannel 1: there.\n\nChannel 0: need to check his certificate of currency and see how long we've had that policy for, because that\n\nChannel 1: Yep.\n\nChannel 0: might be good.\n\nChannel 1: Okay. Yep. Perfect. And because we potentially are increasing his super his IP, I've also told him I'm going to send him a SMS requesting updated identification. So\n\nChannel 0: Yes.\n\nChannel 1: he's expecting me to send that through to get that\n\nChannel 0: Right.\n\nChannel 1: back. And when I'm sending out a SMS for ID, what I'm gonna be doing from now on is sending the SMS into my inbox and then saving it on the client's profile.\n\nChannel 0: Okay.\n\nChannel 1: So it it's just not in the ether because I've got on this phone, I've got email as well. So I'm just copying and, yeah, sending it through.\n\nChannel 0: Perfect. And\n\nChannel 1: So\n\nChannel 0: that\n\nChannel 1: yeah.\n\nChannel 0: doesn't go back to that online SMS system. It's just direct on the phone?\n\nChannel 1: Yes. Direct on the phone phone. So then what I do is I then go in when I receive the SMS, save the photos, and then create an email, attach the photos, and then send it into the support inbox, and then upload them from there.\n\nChannel 0: Perfect. Perfect. Perfect.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect. So that's Tristan Honey.\n\nChannel 1: Yeah. Tristan, honey. Lovely bloke. Really nice bloke. I think he's fees are off.\n\nHe's with BT.\n\nChannel 0: Oh, he's with BT.\n\nChannel 1: BT. Yeah. BT Panorama. Let me go back here. Supers with BT.\n\nInsurance is BT Lifestyle so I can get I'll I'll I'll download the COC for you straight away. Or if you get in there before me, can you\n\nChannel 0: Yep.\n\nChannel 1: download it and pop it in DocuSign just in case?\n\nChannel 0: I probably won't have the chance, I don't think.\n\nChannel 1: Nope. That's absolutely fine. So just leave it to me, and I will download that. Do you want me to just drop it into Teams chat and anything else that's gonna be relevant for you so you don't have to go hunting?\n\nChannel 0: Yeah. That'd be amazing. And do\n\nChannel 1: Yep.\n\nChannel 0: you have the any of those BT login details handy? I know I took them down a couple of weeks ago, but I don't have them saved.\n\nChannel 1: Let me have a look. What I'll do is\n\nChannel 0: I think Kevin is off today, isn't he?\n\nChannel 1: Kate is actually the only CSO on today. Both Jack and I are doing OT. But\n\nChannel 0: He's done.\n\nChannel 1: alright.\n\nChannel 0: I'll message him.\n\nChannel 1: No. No. Don't do that. He's super busy at the moment, so I'm gonna take calls while he's doing what he's doing. But I'm gonna\n\nChannel 0: Yep.\n\nChannel 1: go in now, and I will get all the BT info, and I'll send it to you in Teams. Okay?\n\nChannel 0: Perfect. You're\n\nChannel 1: I'll\n\nChannel 0: amazing.\n\nChannel 1: send it to you straight away. Okay? So let me go k. Copy. K.\n\nUsername. And this way, when you need it, you can just go into here if you don't save it. Save it. There we go. Okay.\n\nAlrighty. Okay. There you go. There's no through a third or what do you call a factor multifactor ID required on it, but it\n\nChannel 0: Oh,\n\nChannel 1: you'll\n\nChannel 0: yep.\n\nChannel 1: just have to go into TTD and get the security code that's sent through there.\n\nChannel 0: Security code.\n\nChannel 1: Yep.\n\nChannel 0: Oh, amazing. Thank you so much for that.\n\nChannel 1: You are most welcome. You take care. Have a fabulous weekend, and I will chat with you throughout the morning. Okay?\n\nChannel 0: You too, Michelle. Thank you so much.\n\nChannel 1: You're most welcome. Thanks, Tommy. Bye bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.0009022527374327184},{"text":"Can you hear me alright?","start":1.92,"end":3.06,"sentiment":"neutral","sentiment_score":-0.0023091255920007826}],"sentiment":"neutral","sentiment_score":-0.0017738958704285324,"channel":0,"num_words":6,"start":1.4399999,"end":3.06},{"sentences":[{"text":"Hello?","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.003529404057189822},{"text":"Yes.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.02866944670677185},{"text":"I can hear you down the cave.","start":4.7999997,"end":6.58,"sentiment":"neutral","sentiment_score":0.022975188014762744}],"sentiment":"neutral","sentiment_score":0.02144724076303343,"channel":1,"num_words":9,"start":3.4399998,"end":6.58},{"sentences":[{"text":"Down the cave doesn't sound bad, does it?","start":7.68,"end":9.78,"sentiment":"neutral","sentiment_score":0.0013337691780179741}],"sentiment":"neutral","sentiment_score":0.0013337691780179741,"channel":0,"num_words":8,"start":7.68,"end":9.78},{"sentences":[{"text":"Oh, no.","start":10.24,"end":10.88,"sentiment":"neutral","sentiment_score":-0.06800885125994682},{"text":"No.","start":10.88,"end":11.04,"sentiment":"neutral","sentiment_score":-0.11655005812644958},{"text":"No.","start":11.04,"end":11.36,"sentiment":"neutral","sentiment_score":-0.14579756557941437},{"text":"It just it just sounds like you're in a kind of silence, but everything is very clear.","start":11.36,"end":15.865,"sentiment":"neutral","sentiment_score":-0.06050695939099088},{"text":"It sounds like you've got oh, there's a setting that you can put your your earbuds onto.","start":15.865,"end":23.805,"sentiment":"neutral","sentiment_score":0.04161723522359834}],"sentiment":"neutral","sentiment_score":-0.018933964133458703,"channel":1,"num_words":38,"start":10.24,"end":23.805},{"sentences":[{"text":"I can't remember what it's called.","start":23.865,"end":24.904999,"sentiment":"neutral","sentiment_score":-0.035133919989069305},{"text":"I think it's spatial where it","start":24.904999,"end":27.26,"sentiment":"neutral","sentiment_score":-0.01364073638493816}],"sentiment":"neutral","sentiment_score":-0.02438732818700373,"channel":1,"num_words":12,"start":23.865,"end":27.26},{"sentences":[{"text":"Oh, like a 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BT.","start":267.69998,"end":268.975,"sentiment":"neutral","sentiment_score":0.2445912559827169}],"sentiment":"neutral","sentiment_score":0.09220195561647415,"channel":1,"num_words":12,"start":262.25998,"end":268.975},{"sentences":[{"text":"Insurance is BT Lifestyle so I can get I'll I'll I'll download the COC for you straight away.","start":269.675,"end":276.875,"sentiment":"neutral","sentiment_score":0.14275744764341247},{"text":"Or if you get in there before me, can you","start":276.875,"end":279.755,"sentiment":"neutral","sentiment_score":0.035526479780673983}],"sentiment":"neutral","sentiment_score":0.10446067340672016,"channel":1,"num_words":28,"start":269.675,"end":279.755},{"sentences":[{"text":"Yep.","start":279.41998,"end":279.795,"sentiment":"neutral","sentiment_score":0.04434330388903618}],"sentiment":"neutral","sentiment_score":0.04434330388903618,"channel":0,"num_words":1,"start":279.41998,"end":279.795},{"sentences":[{"text":"download it and pop it in DocuSign just in 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you so you don't have to go hunting?","start":291.45,"end":298.455,"sentiment":"neutral","sentiment_score":0.06494321894866449}],"sentiment":"neutral","sentiment_score":0.09002087979267041,"channel":1,"num_words":42,"start":286.41,"end":298.455},{"sentences":[{"text":"Yeah.","start":299.01,"end":299.33,"sentiment":"positive","sentiment_score":0.3977739810943603},{"text":"That'd be amazing.","start":299.33,"end":300.31,"sentiment":"positive","sentiment_score":0.7459049224853516},{"text":"And do","start":300.37,"end":300.93,"sentiment":"neutral","sentiment_score":0.19910427182912827}],"sentiment":"positive","sentiment_score":0.505616215368112,"channel":0,"num_words":6,"start":299.01,"end":300.93},{"sentences":[{"text":"Yep.","start":300.835,"end":301.335,"sentiment":"neutral","sentiment_score":0.14861541986465454}],"sentiment":"neutral","sentiment_score":0.14861541986465454,"channel":1,"num_words":1,"start":300.835,"end":301.335},{"sentences":[{"text":"you have the any of those BT login 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Teams.","start":332.405,"end":341.8,"sentiment":"neutral","sentiment_score":0.06335018467354148},{"text":"Okay?","start":341.86,"end":342.36,"sentiment":"neutral","sentiment_score":0.0968766063451767}],"sentiment":"neutral","sentiment_score":0.06502650575712324,"channel":1,"num_words":20,"start":332.405,"end":342.36},{"sentences":[{"text":"Perfect.","start":343.155,"end":343.655,"sentiment":"positive","sentiment_score":0.6018317937850952},{"text":"You're","start":343.955,"end":344.195,"sentiment":"positive","sentiment_score":0.595127284526825}],"sentiment":"positive","sentiment_score":0.5984795391559601,"channel":0,"num_words":2,"start":343.155,"end":344.195},{"sentences":[{"text":"I'll","start":344.09998,"end":344.34,"sentiment":"positive","sentiment_score":0.6759564280509949}],"sentiment":"positive","sentiment_score":0.6759564280509949,"channel":1,"num_words":1,"start":344.09998,"end":344.34},{"sentences":[{"text":"amazing.","start":344.195,"end":344.695,"sentiment":"positive","sentiment_score":0.6933947801589966}],"sentiment":"positive","sentiment_score":0.6933947801589966,"channel":0,"num_words":1,"start":344.195,"end":344.695},{"sentences":[{"text":"send 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code that's sent through there.","start":394.4,"end":400.58,"sentiment":"neutral","sentiment_score":0.032451214641332625}],"sentiment":"neutral","sentiment_score":0.032451214641332625,"channel":1,"num_words":15,"start":394.4,"end":400.58},{"sentences":[{"text":"Security code.","start":400.28998,"end":401.27,"sentiment":"neutral","sentiment_score":0.02426437847316265}],"sentiment":"neutral","sentiment_score":0.02426437847316265,"channel":0,"num_words":2,"start":400.28998,"end":401.27},{"sentences":[{"text":"Yep.","start":402.16,"end":402.66,"sentiment":"neutral","sentiment_score":0.09922399371862411}],"sentiment":"neutral","sentiment_score":0.09922399371862411,"channel":1,"num_words":1,"start":402.16,"end":402.66},{"sentences":[{"text":"Oh, amazing.","start":402.53,"end":403.09,"sentiment":"positive","sentiment_score":0.48851338028907776},{"text":"Thank you so much for 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Michelle.","start":413.65,"end":414.44998,"sentiment":"positive","sentiment_score":0.5768823226292928},{"text":"Thank you so much.","start":414.44998,"end":415.26895,"sentiment":"positive","sentiment_score":0.8679074794054031}],"sentiment":"positive","sentiment_score":0.7431824122156415,"channel":0,"num_words":7,"start":413.65,"end":415.26895},{"sentences":[{"text":"You're most welcome.","start":415.655,"end":416.535,"sentiment":"positive","sentiment_score":0.7807630896568298},{"text":"Thanks, Tommy.","start":416.535,"end":417.17502,"sentiment":"positive","sentiment_score":0.7457955479621887},{"text":"Bye 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The customer is waiting for the agent to call back and is also discussing a potential increase in their IP policy. The agent takes notes and sends a request to the customer to update their ID and provides them with the necessary information."},"intents":{"segments":[{"text":"So anybody that would know that would understand. But if it's a client, they'll just think you're in a super quiet area. That's all.","start_word":85,"end_word":108,"intents":[{"intent":"Collaborate with customer","confidence_score":0.00004932265}]},{"text":"He would like to look at getting IP if he is injured outside of work. K. Because some of his mates who work in the mines have gotten injuries outside of work with sporting activities, etcetera. So I've also asked him, you know, has he got any ongoing health issues, or is he taking any regular medications? And he said no.","start_word":276,"end_word":336,"intents":[{"intent":"Update ip and verify health issues","confidence_score":0.000020501726}]},{"text":"He's got IP, but he wants to increase it as well. But he also wants to make sure he's covered for, yeah, outside work.","start_word":392,"end_word":415,"intents":[{"intent":"Increase ip and ensure coverage for outside work","confidence_score":0.014131204}]},{"text":"need to check his certificate of currency and see how long we've had that policy for, because that Yep. might be good. Okay.","start_word":455,"end_word":477,"intents":[{"intent":"Check certificate of currency","confidence_score":0.1290741}]},{"text":"And because we potentially are increasing his super his IP, I've also told him I'm going to send him a SMS requesting updated identification. So Yes.","start_word":480,"end_word":505,"intents":[{"intent":"Send sms for updated identification","confidence_score":0.007167791}]},{"text":"And when I'm sending out a SMS for ID, what I'm gonna be doing from now on is sending the SMS into my inbox and then saving it on the client's profile. Okay.","start_word":518,"end_word":550,"intents":[{"intent":"Share sms information","confidence_score":0.009027628}]},{"text":"you have the any of those BT login details handy?","start_word":783,"end_word":792,"intents":[{"intent":"Save bt login details","confidence_score":0.023639442}]},{"text":"But I'm gonna Yep. go in now, and I will get all the BT info, and I'll send it to you in Teams. Okay? Perfect.","start_word":871,"end_word":895,"intents":[{"intent":"Send bt info to teams","confidence_score":0.058855608}]}]},"sentiments":{"segments":[{"text":"Hello? Can you hear me alright? Hello? Yes. I can hear you down the cave. Down the cave doesn't sound bad, does it? Oh, no. No. No. It just it just sounds like you're in a kind of silence, but everything is very clear. It sounds like you've got oh, there's a setting that you can put your your earbuds onto. I can't remember what it's called. I think it's spatial where it Oh, like a noise actually cancellation type thing? Or yeah. Yeah. Yeah. So anybody that would know that would understand. But if it's a client, they'll just think you're in a super quiet area. That's all. oh, that's good then Okay. because everything It is. is quite windy and loud. Right. Okay. No. No. So whatever your setting is is bloody brilliant. Alrighty.","start_word":0,"end_word":135,"sentiment":"neutral","sentiment_score":0.003493920899927616},{"text":"Beautiful.","start_word":136,"end_word":136,"sentiment":"positive","sentiment_score":0.47755277156829834},{"text":"So quick call. I'm waiting to hear back from NetWell. Free, Shane Brown. I'm sorry.","start_word":137,"end_word":151,"sentiment":"neutral","sentiment_score":0.04134930297732353},{"text":"That was just such a fucking mess yesterday.","start_word":152,"end_word":159,"sentiment":"negative","sentiment_score":-0.5901057720184326},{"text":"We were all That's okay. trying to do the right thing, but he was great. I haven't checked to see if he's responded back. The reason the main reason for my call this morning is I've popped a gentleman in for 12:00. I'm gonna do all I'll I'll do all of his prep. I did a mini AR on him, Oh, yes. so I will upload the the documents. They'd probably give me till about ten ish. His Yes. name is Tristan Honey. We're doing an annual review, but there'll be an opportunity that we'll need to go in there because he he's a subby in the mines. He goes down to about 2,000 meters. Oh. He would like to look at getting IP if he is injured outside of work. K. Because some of his mates who work in the mines have gotten injuries outside of work with sporting activities, etcetera. So I've also asked him, you know, has he got any ongoing health issues, or is he taking any regular medications? And he said no. That was I didn't wanna go too far down the rabbit hole.","start_word":160,"end_word":348,"sentiment":"neutral","sentiment_score":-0.03927845868562895},{"text":"But That's perfect.","start_word":349,"end_word":351,"sentiment":"positive","sentiment_score":0.390815794467926},{"text":"is that okay? The medication. Alrighty. Yeah. I'm just taking some notes down. No health issues. No medication. Yep. No. Subcontractor in the mind, so it's quite deep. And Yep. wants income protection and a bit of an annual review. He's got IP, but he wants to increase it as well. But he also wants to make sure he's covered for, yeah, outside work. He's been in the mining industry for six years. He's been with this employer for about, I think, five or so. But I'll I'll definitely update everything, and I'll let let you know Awesome. when it's I just there. need to check his certificate of currency and see how long we've had that policy for, because that Yep. might be good. Okay. Yep.","start_word":352,"end_word":478,"sentiment":"neutral","sentiment_score":0.04972518980503082},{"text":"Perfect.","start_word":479,"end_word":479,"sentiment":"positive","sentiment_score":0.4050002098083496},{"text":"And because we potentially are increasing his super his IP, I've also told him I'm going to send him a SMS requesting updated identification. So Yes. he's expecting me to send that through to get that Right. back. And when I'm sending out a SMS for ID, what I'm gonna be doing from now on is sending the SMS into my inbox and then saving it on the client's profile. Okay. So it it's just not in the ether because I've got on this phone, I've got email as well. So I'm just copying and, yeah, sending it through.","start_word":480,"end_word":578,"sentiment":"neutral","sentiment_score":0.07542288269508969},{"text":"Perfect.","start_word":579,"end_word":579,"sentiment":"positive","sentiment_score":0.5046011209487915},{"text":"And So that yeah. doesn't go back to that online SMS system. It's just direct on the phone? Yes. Direct on the phone phone. So then what I do is I then go in when I receive the SMS, save the photos, and then create an email, attach the photos, and then send it into the support inbox, and then upload them from there.","start_word":580,"end_word":643,"sentiment":"neutral","sentiment_score":0.10114389657974245},{"text":"Perfect. Perfect. Perfect.","start_word":644,"end_word":646,"sentiment":"positive","sentiment_score":0.4593006372451782},{"text":"Yeah.","start_word":647,"end_word":647,"sentiment":"neutral","sentiment_score":0.2790541350841522},{"text":"Perfect.","start_word":648,"end_word":648,"sentiment":"positive","sentiment_score":0.40699195861816406},{"text":"So that's Tristan Honey. Yeah. Tristan, honey.","start_word":649,"end_word":655,"sentiment":"neutral","sentiment_score":0.2061910480260849},{"text":"Lovely bloke. Really nice bloke.","start_word":656,"end_word":660,"sentiment":"positive","sentiment_score":0.6711975336074829},{"text":"I think he's fees are off. He's with BT. Oh, he's with BT. BT. Yeah. BT Panorama. Let me go back here. Supers with BT. Insurance is BT Lifestyle so I can get I'll I'll I'll download the COC for you straight away. Or if you get in there before me, can you Yep. download it and pop it in DocuSign just in case? I probably won't have the chance, I don't think. Nope. That's absolutely fine. So just leave it to me, and I will download that. Do you want me to just drop it into Teams chat and anything else that's gonna be relevant for you so you don't have to go hunting?","start_word":661,"end_word":775,"sentiment":"neutral","sentiment_score":0.06134141994559247},{"text":"Yeah. That'd be amazing.","start_word":776,"end_word":779,"sentiment":"positive","sentiment_score":0.65472012758255},{"text":"And do Yep. you have the any of those BT login details handy? I know I took them down a couple of weeks ago, but I don't have them saved. Let me have a look. What I'll do is I think Kevin is off today, isn't he? Kate is actually the only CSO on today. Both Jack and I are doing OT. But He's done. alright. I'll message him. No. No. Don't do that. He's super busy at the moment, so I'm gonna take calls while he's doing what he's doing. But I'm gonna Yep. go in now, and I will get all the BT info, and I'll send it to you in Teams. Okay?","start_word":780,"end_word":894,"sentiment":"neutral","sentiment_score":-0.025187980383634567},{"text":"Perfect. You're I'll amazing. send it to you straight away.","start_word":895,"end_word":904,"sentiment":"positive","sentiment_score":0.6009929776191711},{"text":"Okay? So let me go k. Copy. K. Username. And this way, when you need it, you can just go into here if you don't save it. Save it. There we go. Okay. Alrighty. Okay. There you go. There's no through a third or what do you call a factor multifactor ID required on it, but it Oh, you'll yep. just have to go into TTD and get the security code that's sent through there. Security code. Yep.","start_word":905,"end_word":982,"sentiment":"neutral","sentiment_score":0.03743685036897659},{"text":"Oh, amazing. Thank you so much for that. You are most welcome. You take care. Have a fabulous weekend, and I will chat with you throughout the morning. Okay? You too, Michelle. Thank you so much. You're most welcome. Thanks, Tommy. Bye bye.","start_word":983,"end_word":1025,"sentiment":"positive","sentiment_score":0.6795328425806623},{"text":"Bye. Bye.","start_word":1026,"end_word":1027,"sentiment":"neutral","sentiment_score":0.25071609020233154}],"average":{"sentiment":"neutral","sentiment_score":0.065786148946874}}}}