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The customer mentions speaking with firms in Australia and experiences some technical difficulties but eventually thanks Abby and ends the call."},"intents":{"segments":[{"text":"This is Abby. I'm calling on behalf of Daniel from TechnoONE. We're based in Springfield, Brisbane. How are you?","start_word":5,"end_word":23,"intents":[{"intent":"Contact","confidence_score":0.041982014}]},{"text":"So Daniel asked me to reach out to you because we've been speaking with firms in Australia.","start_word":31,"end_word":47,"intents":[{"intent":"Reach out","confidence_score":0.25386503}]},{"text":"Basically, they have whether you also have the same challenge, IT support with IT support issues or No.","start_word":48,"end_word":65,"intents":[{"intent":"Address it support issues","confidence_score":0.34120798}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi. Good morning. This is Abby. I'm calling on behalf of Daniel from TechnoONE. We're based in Springfield, Brisbane. 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