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Is it the Wi Fi password or the PPPoE credentials? So you're trying yeah. So you're trying to log in to the router's interface. Am I correct? Mhmm. No Internet. Mhmm. Yeah. Embedded. Mhmm. Mhmm. Yeah. So yes. I get it. So did you press anything with the router? Just to check. Okay. Can you tell me how it it is plugged in by the wall? So at yeah. So at the back of the router, is it connected to the w a n, the yellow cable w a n port? Sure. No. It should be w a n. Yeah. W a n. Only w l a n. You said the first port W A N? W I N? W a. Okay. Yeah. Let me just spell it. W for whiskey, A for alpha, then N for number. Yeah. Can we connect the yellow cable to that plate instead? Yeah. Correct. Yeah. Can I know where it is connected? The other end of the cable? On what port? Mhmm. Okay. I see. Hang on. Is it yeah. Is the router still or has a red light or it's changing? Okay. Can you try to use the Internet now to see if it's working? Sure. Sorry. Yeah. Take your time. Yeah. No worries. Sure. Okay. Can you check underneath your router? There's a there should be a sticker through where you find your network name and password. Sorry. Yeah. Mhmm. Okay. Did you change the Wi Fi password before? Might be changed. That's why it that's no longer working. Mhmm. Okay. Because what what what is the password you're trying? Is it the PIN, Wi Fi key? Yeah. That is for the router's interface credential. Wi Fi key is the password or yeah. Mhmm. Yeah. Sure. You're trying now the Wi Fi key or PIN? Okay. I think the password has been changed because that's that's the the password that we know. Yeah. I think we need to log in to the router's interface. Do you have your laptop or computer? Do you have your laptop or computer? Do you have, like, other devices that is already connected to the Wi Fi? Okay. Do you have a WhatsApp? Do you have WhatsApp? Okay. Yeah. Can you, yeah, can you read for me the stick underneath your router? All the details, written there. No. Like, the details. SSID, Wi Fi key. What what are the details written for me to you know? Yeah. Mhmm. I p no. What else? Mhmm. Mhmm. Okay. Mhmm. Mhmm. W d s. Okay. Can we try that one for the password? The WPS. Yeah. Sure. Okay. Yeah. Let's wait for it. You're welcome. It's still connecting. Yeah. No worries. I can wait. Is it still joining? Mhmm. Okay. Yes. But it should not be taking that long. Yes. Can we try? Let's see. Okay. That means you have now the Internet? No. Okay. Okay. So that means the device is connected. Mhmm. Mhmm. Okay. Okay. So great. I think Internet is now working. Mhmm. Yeah. So if you run into any issues or have more questions, feel free to give us a call anytime. Yeah. You're welcome. You're welcome. Bye. 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Good morning. This is Maureen from Airtel. Yes. I'm good.\n\nHow are you? Maureen. Yeah. Mhmm. Mhmm.\n\nYeah. Are you referring mhmm. Yeah. Mhmm. Is it the Wi Fi password or the PPPoE credentials?\n\nSo you're trying yeah. So you're trying to log in to the router's interface. Am I correct? Mhmm. No Internet.\n\nMhmm. Yeah. Embedded. Mhmm. Mhmm.\n\nYeah. So yes. I get it. So did you press anything with the router? Just to check.\n\nOkay. Can you tell me how it it is plugged in by the wall? So at yeah. So at the back of the router, is it connected to the w a n, the yellow cable w a n port? Sure.\n\nNo. It should be w a n. Yeah. W a n. Only w l a n.\n\nYou said the first port W A N? W I N? W a. Okay. Yeah.\n\nLet me just spell it. W for whiskey, A for alpha, then N for number. Yeah. Can we connect the yellow cable to that plate instead? Yeah.\n\nCorrect. Yeah. Can I know where it is connected? The other end of the cable? On what port?\n\nMhmm. Okay. I see. Hang on. Is it yeah.\n\nIs the router still or has a red light or it's changing? Okay. Can you try to use the Internet now to see if it's working? Sure. Sorry.\n\nYeah. Take your time. Yeah. No worries. Sure.\n\nOkay. Can you check underneath your router? There's a there should be a sticker through where you find your network name and password. Sorry. Yeah.\n\nMhmm. Okay. Did you change the Wi Fi password before? Might be changed. That's why it that's no longer working.\n\nMhmm. Okay. Because what what what is the password you're trying? Is it the PIN, Wi Fi key? Yeah.\n\nThat is for the router's interface credential. Wi Fi key is the password or yeah. Mhmm. Yeah. Sure.\n\nYou're trying now the Wi Fi key or PIN? Okay. I think the password has been changed because that's that's the the password that we know. Yeah. I think we need to log in to the router's interface.\n\nDo you have your laptop or computer? Do you have your laptop or computer? Do you have, like, other devices that is already connected to the Wi Fi? Okay. Do you have a WhatsApp?\n\nDo you have WhatsApp? Okay. Yeah. Can you, yeah, can you read for me the stick underneath your router? All the details, written there.\n\nNo. Like, the details. SSID, Wi Fi key. What what are the details written for me to you know? Yeah.\n\nMhmm. I p no. What else? Mhmm. Mhmm.\n\nOkay. Mhmm. Mhmm. W d s. Okay.\n\nCan we try that one for the password? The WPS. Yeah. Sure. Okay.\n\nYeah. Let's wait for it. You're welcome. It's still connecting. Yeah.\n\nNo worries. I can wait. Is it still joining? Mhmm. Okay.\n\nYes. But it should not be taking that long. Yes. Can we try? Let's see.\n\nOkay. That means you have now the Internet? No. Okay. Okay.\n\nSo that means the device is connected. Mhmm. Mhmm. Okay. Okay.\n\nSo great. I think Internet is now working. Mhmm. Yeah. So if you run into any issues or have more questions, feel free to give us a call anytime.\n\nYeah. You're welcome. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.11360377073287964},{"text":"Good morning.","start":2.0,"end":2.56,"sentiment":"positive","sentiment_score":0.36794379353523254},{"text":"This is Maureen from Airtel.","start":2.56,"end":4.5,"sentiment":"neutral","sentiment_score":0.2798060953617096},{"text":"Yes.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.2730478346347809},{"text":"I'm good.","start":7.8399997,"end":8.5,"sentiment":"positive","sentiment_score":0.3999471515417099}],"sentiment":"neutral","sentiment_score":0.30195127021182666,"num_words":11,"start":1.5999999,"end":8.5},{"sentences":[{"text":"How are you?","start":8.96,"end":9.76,"sentiment":"neutral","sentiment_score":0.05205231780807177},{"text":"Maureen.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.02661850117146969},{"text":"Yeah.","start":13.5199995,"end":13.905,"sentiment":"neutral","sentiment_score":0.03587231785058975},{"text":"Mhmm.","start":15.184999,"end":15.684999,"sentiment":"neutral","sentiment_score":0.1649133563041687},{"text":"Mhmm.","start":19.025,"end":19.525,"sentiment":"neutral","sentiment_score":0.00796021893620491}],"sentiment":"neutral","sentiment_score":0.055931621098092625,"num_words":7,"start":8.96,"end":19.525},{"sentences":[{"text":"Yeah.","start":137.455,"end":137.615,"sentiment":"neutral","sentiment_score":0.007029389031231403},{"text":"Are you referring 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interface credential.","start":942.515,"end":945.335,"sentiment":"neutral","sentiment_score":-0.029144170694053173},{"text":"Wi Fi key is the password or yeah.","start":947.29,"end":955.71,"sentiment":"neutral","sentiment_score":-0.01112911431118846},{"text":"Mhmm.","start":956.09,"end":956.59,"sentiment":"neutral","sentiment_score":0.029750961810350415},{"text":"Yeah.","start":959.85,"end":960.17,"sentiment":"neutral","sentiment_score":0.14402548968791962},{"text":"Sure.","start":960.17,"end":960.585,"sentiment":"neutral","sentiment_score":0.07823117077350616}],"sentiment":"neutral","sentiment_score":-0.002279693726450205,"num_words":18,"start":942.515,"end":960.585},{"sentences":[{"text":"You're trying now the Wi Fi key or PIN?","start":972.34503,"end":975.72,"sentiment":"neutral","sentiment_score":0.009560273753272163},{"text":"Okay.","start":979.31995,"end":979.81995,"sentiment":"neutral","sentiment_score":0.02730856277048588},{"text":"I think the password has been changed because that's that's the the password that we know.","start":1033.14,"end":1042.2001,"sentiment":"neutral","sentiment_score":-0.0008138312841765581},{"text":"Yeah.","start":1052.395,"end":1052.7151,"sentiment":"neutral","sentiment_score":-0.011808091774582865},{"text":"I think we need to log in to the router's interface.","start":1052.7151,"end":1055.2151,"sentiment":"neutral","sentiment_score":-0.023214448666708035}],"sentiment":"neutral","sentiment_score":-0.004390455292243706,"num_words":38,"start":972.34503,"end":1055.2151},{"sentences":[{"text":"Do you have your laptop or computer?","start":1055.675,"end":1059.135,"sentiment":"neutral","sentiment_score":-0.016438056049602374},{"text":"Do you have your laptop or computer?","start":1060.1,"end":1062.04,"sentiment":"neutral","sentiment_score":-0.025500865653157234},{"text":"Do you have, like, other devices that is already connected to the Wi Fi?","start":1107.585,"end":1113.605,"sentiment":"neutral","sentiment_score":-0.027460480774087564},{"text":"Okay.","start":1114.705,"end":1115.205,"sentiment":"neutral","sentiment_score":-0.013971938751637936},{"text":"Do you have a WhatsApp?","start":1137.625,"end":1138.845,"sentiment":"neutral","sentiment_score":-0.05991172194480896}],"sentiment":"neutral","sentiment_score":-0.029163227389183116,"num_words":34,"start":1055.675,"end":1138.845},{"sentences":[{"text":"Do you have WhatsApp?","start":1141.225,"end":1142.2849,"sentiment":"neutral","sentiment_score":-0.06932023726403713},{"text":"Okay.","start":1145.97,"end":1146.47,"sentiment":"neutral","sentiment_score":0.02640354260802269},{"text":"Yeah.","start":1154.9299,"end":1155.4299,"sentiment":"neutral","sentiment_score":0.04842313379049301},{"text":"Can you, yeah, can you read for me the stick underneath your router?","start":1155.8099,"end":1161.7251,"sentiment":"neutral","sentiment_score":0.019440627728517238},{"text":"All the details, written there.","start":1167.545,"end":1170.6051,"sentiment":"neutral","sentiment_score":0.0020564014092087747}],"sentiment":"neutral","sentiment_score":0.002523162285797298,"num_words":24,"start":1141.225,"end":1170.6051},{"sentences":[{"text":"No.","start":1175.19,"end":1175.51,"sentiment":"neutral","sentiment_score":-0.12442319095134736},{"text":"Like, the details.","start":1175.51,"end":1176.8099,"sentiment":"neutral","sentiment_score":-0.0842698762814204},{"text":"SSID, Wi Fi key.","start":1176.95,"end":1179.21,"sentiment":"neutral","sentiment_score":-0.016200589248910546},{"text":"What what are the details written for me to you know?","start":1180.3099,"end":1186.02,"sentiment":"neutral","sentiment_score":-0.014003967442973093},{"text":"Yeah.","start":1193.8251,"end":1193.905,"sentiment":"neutral","sentiment_score":0.014267080463469028}],"sentiment":"neutral","sentiment_score":-0.029090586910024287,"num_words":20,"start":1175.19,"end":1193.905},{"sentences":[{"text":"Mhmm.","start":1193.905,"end":1194.405,"sentiment":"neutral","sentiment_score":0.007695652544498444},{"text":"I p no.","start":1204.7,"end":1205.8999,"sentiment":"neutral","sentiment_score":-0.04437499741713206},{"text":"What else?","start":1205.8999,"end":1206.72,"sentiment":"neutral","sentiment_score":-0.04860002361238003},{"text":"Mhmm.","start":1207.8999,"end":1208.3999,"sentiment":"neutral","sentiment_score":-0.03386318311095238},{"text":"Mhmm.","start":1216.2999,"end":1216.7999,"sentiment":"neutral","sentiment_score":-0.01798870787024498}],"sentiment":"neutral","sentiment_score":-0.034310159739106894,"num_words":8,"start":1193.905,"end":1216.7999},{"sentences":[{"text":"Okay.","start":1216.86,"end":1217.36,"sentiment":"neutral","sentiment_score":-0.01794852688908577},{"text":"Mhmm.","start":1227.045,"end":1227.545,"sentiment":"neutral","sentiment_score":-0.01973452977836132},{"text":"Mhmm.","start":1231.6051,"end":1232.1051,"sentiment":"neutral","sentiment_score":-0.012829973362386228},{"text":"W d s.","start":1256.1151,"end":1257.495,"sentiment":"neutral","sentiment_score":0.0059398335094253225},{"text":"Okay.","start":1267.49,"end":1267.73,"sentiment":"neutral","sentiment_score":0.04017914459109306}],"sentiment":"neutral","sentiment_score":0.0010693735842193877,"num_words":7,"start":1216.86,"end":1267.73},{"sentences":[{"text":"Can we try that one for the password?","start":1267.73,"end":1269.83,"sentiment":"neutral","sentiment_score":0.025948659284040332},{"text":"The WPS.","start":1270.0499,"end":1271.235,"sentiment":"neutral","sentiment_score":0.0046936688013374805},{"text":"Yeah.","start":1274.275,"end":1274.775,"sentiment":"neutral","sentiment_score":0.1234208643436432},{"text":"Sure.","start":1278.115,"end":1278.615,"sentiment":"positive","sentiment_score":0.36286044120788574},{"text":"Okay.","start":1435.13,"end":1435.63,"sentiment":"neutral","sentiment_score":-0.01253142487257719}],"sentiment":"neutral","sentiment_score":0.05313280711953457,"num_words":13,"start":1267.73,"end":1435.63},{"sentences":[{"text":"Yeah.","start":1435.93,"end":1436.25,"sentiment":"neutral","sentiment_score":-0.0013221502304077148},{"text":"Let's wait for it.","start":1436.25,"end":1437.435,"sentiment":"neutral","sentiment_score":-0.006960542406886816},{"text":"You're welcome.","start":1494.705,"end":1495.365,"sentiment":"neutral","sentiment_score":0.19618651270866394},{"text":"It's still connecting.","start":1507.2,"end":1508.34,"sentiment":"neutral","sentiment_score":-0.005245768154660861},{"text":"Yeah.","start":1558.88,"end":1559.36,"sentiment":"neutral","sentiment_score":0.014123089611530304}],"sentiment":"neutral","sentiment_score":0.03287222642790188,"num_words":11,"start":1435.93,"end":1559.36},{"sentences":[{"text":"No worries.","start":1559.36,"end":1560.1,"sentiment":"neutral","sentiment_score":0.05405995063483715},{"text":"I can wait.","start":1560.32,"end":1561.22,"sentiment":"neutral","sentiment_score":0.05889294048150381},{"text":"Is it still joining?","start":1681.835,"end":1683.135,"sentiment":"neutral","sentiment_score":-0.029903776943683624},{"text":"Mhmm.","start":1686.48,"end":1686.98,"sentiment":"neutral","sentiment_score":-0.1734050214290619},{"text":"Okay.","start":1693.9425,"end":1694.4425,"sentiment":"neutral","sentiment_score":0.04192600026726723}],"sentiment":"neutral","sentiment_score":0.0030640539797869596,"num_words":11,"start":1559.36,"end":1694.4425},{"sentences":[{"text":"Yes.","start":1708.4451,"end":1708.925,"sentiment":"neutral","sentiment_score":-0.025915520265698433},{"text":"But it should not be taking that long.","start":1708.925,"end":1711.5851,"sentiment":"neutral","sentiment_score":-0.17173164151608944},{"text":"Yes.","start":1729.44,"end":1729.6,"sentiment":"neutral","sentiment_score":0.027029354125261307},{"text":"Can we try?","start":1729.6,"end":1730.4199,"sentiment":"neutral","sentiment_score":0.020154389863212902},{"text":"Let's see.","start":1730.7999,"end":1739.215,"sentiment":"neutral","sentiment_score":0.05749579332768917}],"sentiment":"neutral","sentiment_score":-0.0798189694682757,"num_words":15,"start":1708.4451,"end":1739.215},{"sentences":[{"text":"Okay.","start":1752.89,"end":1753.2899,"sentiment":"neutral","sentiment_score":0.016328243538737297},{"text":"That means you have now the Internet?","start":1753.2899,"end":1755.23,"sentiment":"neutral","sentiment_score":0.028645517038447515},{"text":"No.","start":1759.185,"end":1759.685,"sentiment":"neutral","sentiment_score":-0.022133171558380127},{"text":"Okay.","start":1761.185,"end":1761.685,"sentiment":"neutral","sentiment_score":0.017651479691267014},{"text":"Okay.","start":1764.305,"end":1764.705,"sentiment":"neutral","sentiment_score":0.019505269825458527}],"sentiment":"neutral","sentiment_score":0.02107913097874685,"num_words":11,"start":1752.89,"end":1764.705},{"sentences":[{"text":"So that means the device is connected.","start":1764.705,"end":1766.725,"sentiment":"neutral","sentiment_score":0.01254211605659553},{"text":"Mhmm.","start":1769.76,"end":1770.26,"sentiment":"neutral","sentiment_score":-0.04364762082695961},{"text":"Mhmm.","start":1777.28,"end":1777.52,"sentiment":"neutral","sentiment_score":0.02840319648385048},{"text":"Okay.","start":1777.52,"end":1778.02,"sentiment":"neutral","sentiment_score":0.08044104278087616},{"text":"Okay.","start":1778.48,"end":1778.98,"sentiment":"neutral","sentiment_score":0.1496322751045227}],"sentiment":"neutral","sentiment_score":0.02751124599440531,"num_words":11,"start":1764.705,"end":1778.98},{"sentences":[{"text":"So great.","start":1779.36,"end":1780.5,"sentiment":"positive","sentiment_score":0.37411999702453613},{"text":"I think Internet is now working.","start":1780.72,"end":1783.14,"sentiment":"positive","sentiment_score":0.38512613375981647},{"text":"Mhmm.","start":1785.215,"end":1785.715,"sentiment":"neutral","sentiment_score":0.2005385458469391},{"text":"Yeah.","start":1788.255,"end":1788.755,"sentiment":"neutral","sentiment_score":0.1978580206632614},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime.","start":1788.815,"end":1794.115,"sentiment":"neutral","sentiment_score":0.20768609446914574}],"sentiment":"neutral","sentiment_score":0.25529066062179107,"num_words":29,"start":1779.36,"end":1794.115},{"sentences":[{"text":"Yeah.","start":1799.83,"end":1800.15,"sentiment":"positive","sentiment_score":0.6049603223800659},{"text":"You're welcome.","start":1800.15,"end":1800.8099,"sentiment":"positive","sentiment_score":0.7295639514923096},{"text":"You're welcome.","start":1803.11,"end":1803.9299,"sentiment":"positive","sentiment_score":0.6283732056617737},{"text":"Bye.","start":1803.99,"end":1804.47,"sentiment":"positive","sentiment_score":0.43210792541503906},{"text":"Have a great day.","start":1804.47,"end":1805.45,"sentiment":"positive","sentiment_score":0.6534429341554642}],"sentiment":"positive","sentiment_score":0.6366714298725128,"num_words":10,"start":1799.83,"end":1805.45}]}}]},{"alternatives":[{"transcript":"How are you? I I didn't quite catch your name. How do you say your name? Marie. Okay. Thanks, Marie. Yeah. 105110. What I'm ringing about, I've got an Airtel account as you can probably see there, and I'm just having a bit of trouble lately. I can't connect to the Internet. It just keeps going off and going off. And what I've had people here helping me, and what what happened is when I first was trying to connect everything here, and that was quite a long time ago now. I think a year or two, is it, or whatever. But when I had to put in a password, I I didn't realize with the pass there was passwords listed and, like, with numbers and digits all messed up, and it didn't make any sense to me. So I just put in an ordinary password like I do with all other things. And what I'm having now is that the I managed to get the Wi Fi set up, and and there's this person that come to help me on the weekend because I was having trouble. He was he discovered one of the passwords that was suggested by Airtel when I when I was doing it, a mixture of of numbers and alphas. And because I my TV died too, and he got my TV working with one of your passwords. But I I now can't get on to the Internet at all because the on I started to write a password down, and I'll something happened. I I lost my screen. And I was wondering if you can tell me from the old records, and I can't find it on my phone. I've been looking through it all the hours yesterday and again today. Do you have a record of what the password would be? The ones that you suggested that I take. I can give you some of the letters, but then they then the screen went down. And, like, if you if you've got if you got my screen up at all right there, the the the the the the the two Airtel numbers that the I suppose you call them account numbers that appear from my white Wi Fi. Do you want me to read them out to you? Is it 5G1050? Yeah. Right? And then it's 2 point 4G105. Now when I when I log on to them, they ask me for the password. Well, I haven't got the password. I started to get it, and and it just says, you know, do the password or password incorrect. I was wondering if you can tell me what the password is. Because like I said, I wanna finally found it yesterday when the other guy was here helping me, but the screen went down. And I can't get that password back now. I can tell you the first four the first four. Oh, no. Well, it's probably the it's the password that the computer asked me for. Not the computer. I haven't got a computer. It's the password that the screen asked me for when I'm trying to log in to that Airtel Airtel number. When I'm trying to log in, it asked me for a password. And then when I put the password try to put the password in, it says it's the wrong password. Incorrect password. Sorry. Yep. Alright. Now the the the yeah. The the router I I don't have the router connected. I've got a I'm I'm not very organized. The the I can see the router I can see the router from here where I am, and the red light is on, so it's connected to power. But if you'll please forgive me with this, and I'll try and explain to you. I had a lot of trouble getting anything set up in this place because the people that developed this unit that I live in, there's 51 units here, the people that developed it put in their own schemes with everything, phone, Internet, computer, and people are complaining all the time. And I I've been down to the phone shop this morning even again to try and get the boys down there to help me, but they insist, and I think it's correct, that this year these block of units we're in, the reception here is disgusting, and people are having trouble all all the time. You might understand this word better. I mean, there's something about an embedded network. Have you heard of that? Yeah. Well, yeah, well, that name that comes up all the time. They say it's well, that's that's obviously what's happened here. They put in a system and, like, even to get the a phone on here, but I'm with you on the phone, of course, because I have to go through their their company and you will wanna and they offer you as a provider. Yeah. Am I making sense? Sorry. Yeah. Yeah. Oh, I never touched the router. Now all we made sure is that it was plugged into the wall probably. At the wall. Yeah. One second. I'll go to the list. Yep. I'm just getting it now. So wait one second. The yellow the yellow plug in the yellow plug is plugged into the what is it? It says no. It's plugged into LAN. Is it? LAN or w WAN? No. There's no w e n on the router. There's a it says power reset, then there's a w the the w a n and l a n and l A N two and an L a N three. Just w a n, then then separately, l a n, and then separately oh, and then the then it goes to a white cord, and that says L A N two. And then there's another hole with nothing in it. That says L A N three, but there's not nothing connected to that one. W A For Apple, W A N. Yes. I For Apple. Yes. There's nothing connected in that. There's oh, sorry. Yeah. W I N. Yes. Yes. Yes. Answer number. Yes. Oh, to connect the yellow yeah. Because there's nothing in that one. So connect the yellow cable to that one. Okay. One second. One second. Okay. I've done that. Yes. And that is connected into the wall, which goes up into the up into the roof to connect to the area, I suppose, does it, or something? Disconnected from the well, there's no port. They because I'm in I live in the unit and I'm on the 3rd Floor, the all the everything goes into the wall, and the rest goes up through the wall, up to the roof. Yeah. Apparently. It's a horrible setup. Well, sorry. Yep. Go on. You're alright. One second. The red light is oops. I'm gonna look the other way. Sorry. One second. Now the red light is not on now. There's a green light. Yes. Oh, okay. One second. I'll get back. I'll just yeah. You're alright. One second. Yep. Oh, my place is a mess. I I've had people here trying to get it all working for me. It's like a pig's eye at the moment. Sorry. I'm just trying to just trying to get it so that I can see this green light from my desk. One second. Now the green light is still on or something. Alright. Now Sorry. One second. Wait. Hold on. I'm sorry. I'm still trying. I won't be there, hopefully. K. Okay. One second. I'll try now. Here we go. Enter password. One second. Oh, you've done wonderful. Oh, no. It was good for a couple of seconds, and now it's come up again now that the password is incorrect. I entered the password too after the green light was on, and now it's saying that the password is incorrect. One second. Sorry. Yeah. On the on the back of the the router. Yep. That that password, I've been using that password that it has the same password for both the username and the pass has the same yeah. Username and password both have the same number or the same name. And I've been trying them, and they don't work either. Want me to try them again? I'll try them again while you're here. I'll try them while you're here. Oh, I haven't really changed anything. I've just tried to work with what I had what was there. And so I I had trouble because, like I said, one of the guys that was here trying to help me, he discovered the passwords, so I wrote one of them down. And then and then we were still scrolling through, and another one appeared. And by the time I got some paper on that to write the second password down, the screen had changed, and I didn't have that. I've only been trying the same two passwords all the time. The one that I've got written down and the these ones that you've now got me looking at on the back of the router, they're the only passwords I've been trying. And it just says they're not working. Incorrect. Oh, no. It's not the key. It's under the on the back of the router, it's got Wi Fi key. Oh, yes. Wi Fi key. I've been trying that one. Yes. Correct. Sorry. And that that doesn't work. And and I just discovered there, looking at it again, I've I've one of the one of the letters I've written down is incorrect. That might be why that's not working. Right? I don't know. I'll try that again later. And and then underneath the key, it's got a username and password. Both those are the same. I've been trying them, but they don't work at all. Okay. I'll try those things. Do you do you wanna hang on while I'm trying that again? Okay. Great. Thanks for that. I'll try that then. Bear with me. So here we go. Password. Alright. SB. Alright. I'm I'm trying I'm trying now the Wi Fi key. Yes. Yes. One second. Sorry. AAQG. Still going. Here we go. 32495. Yes. Oh, it's I think it it's asking me oh, it's just it says joining at first. Now it says click on the setting correct password again. Yep. God. Alright. So how do I get a how do I get a password? How can I get a password then? Or what am I gonna do to get one? Have who? Sorry. I I don't have a computer or an iPad. I'm sorry. See? Because I've I'm used I just don't know how to use them. All I've got is all I've got is my little phone here, and I just anything I need to do in the past, I just look up Wi Fi or or the Internet and just work. Not but I don't do much stuff like that anyway. So I I have it here, but that's why I haven't got a computer, and I thought I don't use them. The only thing I do on my phone even now is my banking. I'll pay my accounts, like, you'll pay the Airtel accounts, and and, yeah, my banking and and oh, that's it. Banking and telephone calls, really. The odd Internet the odd phone. That's it. I I No. That's it, though. I I see, I I function on I'm totally computer illiterate. I've never had them, and it's only that I moved into this unit I'm in now. And with my banking and my and stuff like that, I needed I needed to get something, and that's why I've gone through you. And that's the only thing I've got. I've got I've got my phone with the Internet on the oh, I'm sorry. No. No. Truly. Truly. I've just got a all I've got here is a a a what do you call it? A Panasonic thing for my TV. It's it's collected for the walls. Read you the what router? This what? The model number? The model number and stuff like that? You mean? To the router. All it says on the front is it's a Wi Fi six. Right? That's correct? Is that what you mean? The the model number on the back is r three thousand. There's an IP number. Do you need that IP? No? Yeah. Eight zero three. There's something that says SSID, ask for 8000. Oh, that that that then goes on to be the rest of the whatever that RGRG1050, or there's a two four g ten fifty. And there it's got SSID next to both of them. SSID R3000. I don't know if it has some sort of number. Oh, RN3000. That must be a model number too or something. It's RN302025300. On the back also, there's another number WPS underneath the the what's the w p s one, five five, six three five eight three. That's underneath the username and the password. That's try that for the password. Okay. I'll put them I'll give it a go now. Here we go. Thank you. Thank you. Thank you. Please bear with me. I'm sorry. Sorry. I'm just having trouble getting through this time. Oh, gosh. Alright. I got here it is. Okay. It's all that. Here we go. S. Oh, you might have kicked the goal there, mate. It's still saying joining. It hasn't said incorrect now. That might be it. The WPS one might be the number we need tonight. Right? It's still saying joining at this stage. That's that's something I I hope. Now what will I try something else then now? Or just it's still the screen still is staying joining. So the oh, wait. Let's see. Oh, the green light's still on. That's going good. Hello? Is there something I can do to try and see if it works? I don't wanna I don't wanna mess you up, though. You're going great. You you worked this out great. Thank you. Or maybe that was just it, But it's just saying joining. Yeah. Still saying joining. Yep. Yep. There's no lights flashing or anything. It's just just come up with a straight big big black print at the top of the page joining. Fabulous. Send aside like, I don't do that many things on the on the on this. And, like I said, pay my bills or whatever, do my banking. I just don't wanna spoil the rest of your day. Do you want me to just let you go now? And if I have any trouble the rest of the day if if it if for some reason I have to use this later in the day and it doesn't work, maybe I'll just ring back tomorrow. Will I just save mucking you around for the rest of the day? Okay. Okay. Thank you. You're a very patient lady. Thank you. I'm just so sorry. It's just just the way life is. I just I was a truck driver when I was a worker. And back in my day, we didn't have computers or anything when I left work. And they've they've all been strange to me, and I I don't. I live by myself, and so I'm not constantly talking to people about computers or dealing with computers. Well, I don't know. That's why I don't have a computer because I just didn't need one. And like I said, I just got my little old phone here that I use all the time. And, unfortunately, this building that I live in, it worries a lot of other people more than me because they are business people that work from home, and forever, the Internet is dropping out or they can't get connections. And it's only that just the last probably for two weeks now, I just, like, sometimes I just look up look up on my bank because I'm a pensioner now, and I just check with pension data, make sure my my money goes in. And and then I looked up because I think I'm due to pay a bill next week, so I just make sure that I've got enough money in my account to pay my bill. And not for Airtel, I think for the my body corporate. I've got a bill for my body corporate. And I was just making sure I had enough money, and then I've I couldn't get through. I couldn't get through to my bank even to check how much money I had in my account. Yeah? It's just just saying joining here. It's not flashing or blinking or no light flashing. It's just written across the middle of the screen joining, which is good, but I think because, usually, that would come up and then it would immediately go, and then it would say password incorrect, but it hasn't done that this time. I think you've hit the nail on the head, mate. I think you got it. Oh, okay. Pardon me. Okay. Should I try and see if it's working then? Like, say if I try and look up my bank and see if it just goes to the bank, well, I see. Because I wasn't able to do that before. Should I give it a try? Maybe. Give it a try? Hopefully, you're right. Thank you. Yep. Yep. That's gone off. I was able to get to my bank. I can see my bank account. Yep. It does. Yes. Yep. Accounts. Yep. I can look to my yeah. What well, at this point in time, it's working because, yeah, I I'd like to be able to try something else for you, but I don't use nothing else. I only go to my bank pretty much. You know, that's about all I use it for. Okay. Yep. It appears to be working. Yep. Exactly. Yep. I will do this. And I thank you. I thank you so very, very much for being so patient and solid with me. Thank you. Have a good day. You too. Bye bye. Bye. 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are you? I I didn't quite catch your name. How do you say your name? Marie. Okay.\n\nThanks, Marie. Yeah. 105110. What I'm ringing about, I've got an Airtel account as you can probably see there, and I'm just having a bit of trouble lately. I can't connect to the Internet.\n\nIt just keeps going off and going off. And what I've had people here helping me, and what what happened is when I first was trying to connect everything here, and that was quite a long time ago now. I think a year or two, is it, or whatever. But when I had to put in a password, I I didn't realize with the pass there was passwords listed and, like, with numbers and digits all messed up, and it didn't make any sense to me. So I just put in an ordinary password like I do with all other things.\n\nAnd what I'm having now is that the I managed to get the Wi Fi set up, and and there's this person that come to help me on the weekend because I was having trouble. He was he discovered one of the passwords that was suggested by Airtel when I when I was doing it, a mixture of of numbers and alphas. And because I my TV died too, and he got my TV working with one of your passwords. But I I now can't get on to the Internet at all because the on I started to write a password down, and I'll something happened. I I lost my screen.\n\nAnd I was wondering if you can tell me from the old records, and I can't find it on my phone. I've been looking through it all the hours yesterday and again today. Do you have a record of what the password would be? The ones that you suggested that I take. I can give you some of the letters, but then they then the screen went down.\n\nAnd, like, if you if you've got if you got my screen up at all right there, the the the the the the the two Airtel numbers that the I suppose you call them account numbers that appear from my white Wi Fi. Do you want me to read them out to you? Is it 5G1050? Yeah. Right?\n\nAnd then it's 2 point 4G105. Now when I when I log on to them, they ask me for the password. Well, I haven't got the password. I started to get it, and and it just says, you know, do the password or password incorrect. I was wondering if you can tell me what the password is.\n\nBecause like I said, I wanna finally found it yesterday when the other guy was here helping me, but the screen went down. And I can't get that password back now. I can tell you the first four the first four. Oh, no. Well, it's probably the it's the password that the computer asked me for.\n\nNot the computer. I haven't got a computer. It's the password that the screen asked me for when I'm trying to log in to that Airtel Airtel number. When I'm trying to log in, it asked me for a password. And then when I put the password try to put the password in, it says it's the wrong password.\n\nIncorrect password. Sorry. Yep. Alright. Now the the the yeah.\n\nThe the router I I don't have the router connected. I've got a I'm I'm not very organized. The the I can see the router I can see the router from here where I am, and the red light is on, so it's connected to power. But if you'll please forgive me with this, and I'll try and explain to you. I had a lot of trouble getting anything set up in this place because the people that developed this unit that I live in, there's 51 units here, the people that developed it put in their own schemes with everything, phone, Internet, computer, and people are complaining all the time.\n\nAnd I I've been down to the phone shop this morning even again to try and get the boys down there to help me, but they insist, and I think it's correct, that this year these block of units we're in, the reception here is disgusting, and people are having trouble all all the time. You might understand this word better. I mean, there's something about an embedded network. Have you heard of that? Yeah.\n\nWell, yeah, well, that name that comes up all the time. They say it's well, that's that's obviously what's happened here. They put in a system and, like, even to get the a phone on here, but I'm with you on the phone, of course, because I have to go through their their company and you will wanna and they offer you as a provider. Yeah. Am I making sense?\n\nSorry. Yeah. Yeah. Oh, I never touched the router. Now all we made sure is that it was plugged into the wall probably.\n\nAt the wall. Yeah. One second. I'll go to the list. Yep.\n\nI'm just getting it now. So wait one second. The yellow the yellow plug in the yellow plug is plugged into the what is it? It says no. It's plugged into LAN.\n\nIs it? LAN or w WAN? No. There's no w e n on the router. There's a it says power reset, then there's a w the the w a n and l a n and l A N two and an L a N three.\n\nJust w a n, then then separately, l a n, and then separately oh, and then the then it goes to a white cord, and that says L A N two. And then there's another hole with nothing in it. That says L A N three, but there's not nothing connected to that one. W A For Apple, W A N. Yes.\n\nI For Apple. Yes. There's nothing connected in that. There's oh, sorry. Yeah.\n\nW I N. Yes. Yes. Yes. Answer number.\n\nYes. Oh, to connect the yellow yeah. Because there's nothing in that one. So connect the yellow cable to that one. Okay.\n\nOne second. One second. Okay. I've done that. Yes.\n\nAnd that is connected into the wall, which goes up into the up into the roof to connect to the area, I suppose, does it, or something? Disconnected from the well, there's no port. They because I'm in I live in the unit and I'm on the 3rd Floor, the all the everything goes into the wall, and the rest goes up through the wall, up to the roof. Yeah. Apparently.\n\nIt's a horrible setup. Well, sorry. Yep. Go on. You're alright.\n\nOne second. The red light is oops. I'm gonna look the other way. Sorry. One second.\n\nNow the red light is not on now. There's a green light. Yes. Oh, okay. One second.\n\nI'll get back. I'll just yeah. You're alright. One second. Yep.\n\nOh, my place is a mess. I I've had people here trying to get it all working for me. It's like a pig's eye at the moment. Sorry. I'm just trying to just trying to get it so that I can see this green light from my desk.\n\nOne second. Now the green light is still on or something. Alright. Now Sorry. One second.\n\nWait. Hold on. I'm sorry. I'm still trying. I won't be there, hopefully.\n\nK. Okay. One second. I'll try now. Here we go.\n\nEnter password. One second. Oh, you've done wonderful. Oh, no. It was good for a couple of seconds, and now it's come up again now that the password is incorrect.\n\nI entered the password too after the green light was on, and now it's saying that the password is incorrect. One second. Sorry. Yeah. On the on the back of the the router.\n\nYep. That that password, I've been using that password that it has the same password for both the username and the pass has the same yeah. Username and password both have the same number or the same name. And I've been trying them, and they don't work either. Want me to try them again?\n\nI'll try them again while you're here. I'll try them while you're here. Oh, I haven't really changed anything. I've just tried to work with what I had what was there. And so I I had trouble because, like I said, one of the guys that was here trying to help me, he discovered the passwords, so I wrote one of them down.\n\nAnd then and then we were still scrolling through, and another one appeared. And by the time I got some paper on that to write the second password down, the screen had changed, and I didn't have that. I've only been trying the same two passwords all the time. The one that I've got written down and the these ones that you've now got me looking at on the back of the router, they're the only passwords I've been trying. And it just says they're not working.\n\nIncorrect. Oh, no. It's not the key. It's under the on the back of the router, it's got Wi Fi key. Oh, yes.\n\nWi Fi key. I've been trying that one. Yes. Correct. Sorry.\n\nAnd that that doesn't work. And and I just discovered there, looking at it again, I've I've one of the one of the letters I've written down is incorrect. That might be why that's not working. Right? I don't know.\n\nI'll try that again later. And and then underneath the key, it's got a username and password. Both those are the same. I've been trying them, but they don't work at all. Okay.\n\nI'll try those things. Do you do you wanna hang on while I'm trying that again? Okay. Great. Thanks for that.\n\nI'll try that then. Bear with me. So here we go. Password. Alright.\n\nSB. Alright. I'm I'm trying I'm trying now the Wi Fi key. Yes. Yes.\n\nOne second. Sorry. AAQG. Still going. Here we go.\n\n32495. Yes. Oh, it's I think it it's asking me oh, it's just it says joining at first. Now it says click on the setting correct password again. Yep.\n\nGod. Alright. So how do I get a how do I get a password? How can I get a password then? Or what am I gonna do to get one?\n\nHave who? Sorry. I I don't have a computer or an iPad. I'm sorry. See?\n\nBecause I've I'm used I just don't know how to use them. All I've got is all I've got is my little phone here, and I just anything I need to do in the past, I just look up Wi Fi or or the Internet and just work. Not but I don't do much stuff like that anyway. So I I have it here, but that's why I haven't got a computer, and I thought I don't use them. The only thing I do on my phone even now is my banking.\n\nI'll pay my accounts, like, you'll pay the Airtel accounts, and and, yeah, my banking and and oh, that's it. Banking and telephone calls, really. The odd Internet the odd phone. That's it. I I No.\n\nThat's it, though. I I see, I I function on I'm totally computer illiterate. I've never had them, and it's only that I moved into this unit I'm in now. And with my banking and my and stuff like that, I needed I needed to get something, and that's why I've gone through you. And that's the only thing I've got.\n\nI've got I've got my phone with the Internet on the oh, I'm sorry. No. No. Truly. Truly.\n\nI've just got a all I've got here is a a a what do you call it? A Panasonic thing for my TV. It's it's collected for the walls. Read you the what router? This what?\n\nThe model number? The model number and stuff like that? You mean? To the router. All it says on the front is it's a Wi Fi six.\n\nRight? That's correct? Is that what you mean? The the model number on the back is r three thousand. There's an IP number.\n\nDo you need that IP? No? Yeah. Eight zero three. There's something that says SSID, ask for 8000.\n\nOh, that that that then goes on to be the rest of the whatever that RGRG1050, or there's a two four g ten fifty. And there it's got SSID next to both of them. SSID R3000. I don't know if it has some sort of number. Oh, RN3000.\n\nThat must be a model number too or something. It's RN302025300. On the back also, there's another number WPS underneath the the what's the w p s one, five five, six three five eight three. That's underneath the username and the password. That's try that for the password.\n\nOkay. I'll put them I'll give it a go now. Here we go. Thank you. Thank you.\n\nThank you. Please bear with me. I'm sorry. Sorry. I'm just having trouble getting through this time.\n\nOh, gosh. Alright. I got here it is. Okay. It's all that.\n\nHere we go. S. Oh, you might have kicked the goal there, mate. It's still saying joining. It hasn't said incorrect now.\n\nThat might be it. The WPS one might be the number we need tonight. Right? It's still saying joining at this stage. That's that's something I I hope.\n\nNow what will I try something else then now? Or just it's still the screen still is staying joining. So the oh, wait. Let's see. Oh, the green light's still on.\n\nThat's going good. Hello? Is there something I can do to try and see if it works? I don't wanna I don't wanna mess you up, though. You're going great.\n\nYou you worked this out great. Thank you. Or maybe that was just it, But it's just saying joining. Yeah. Still saying joining.\n\nYep. Yep. There's no lights flashing or anything. It's just just come up with a straight big big black print at the top of the page joining. Fabulous.\n\nSend aside like, I don't do that many things on the on the on this. And, like I said, pay my bills or whatever, do my banking. I just don't wanna spoil the rest of your day. Do you want me to just let you go now? And if I have any trouble the rest of the day if if it if for some reason I have to use this later in the day and it doesn't work, maybe I'll just ring back tomorrow.\n\nWill I just save mucking you around for the rest of the day? Okay. Okay. Thank you. You're a very patient lady.\n\nThank you. I'm just so sorry. It's just just the way life is. I just I was a truck driver when I was a worker. And back in my day, we didn't have computers or anything when I left work.\n\nAnd they've they've all been strange to me, and I I don't. I live by myself, and so I'm not constantly talking to people about computers or dealing with computers. Well, I don't know. That's why I don't have a computer because I just didn't need one. And like I said, I just got my little old phone here that I use all the time.\n\nAnd, unfortunately, this building that I live in, it worries a lot of other people more than me because they are business people that work from home, and forever, the Internet is dropping out or they can't get connections. And it's only that just the last probably for two weeks now, I just, like, sometimes I just look up look up on my bank because I'm a pensioner now, and I just check with pension data, make sure my my money goes in. And and then I looked up because I think I'm due to pay a bill next week, so I just make sure that I've got enough money in my account to pay my bill. And not for Airtel, I think for the my body corporate. I've got a bill for my body corporate.\n\nAnd I was just making sure I had enough money, and then I've I couldn't get through. I couldn't get through to my bank even to check how much money I had in my account. Yeah? It's just just saying joining here. It's not flashing or blinking or no light flashing.\n\nIt's just written across the middle of the screen joining, which is good, but I think because, usually, that would come up and then it would immediately go, and then it would say password incorrect, but it hasn't done that this time. I think you've hit the nail on the head, mate. I think you got it. Oh, okay. Pardon me.\n\nOkay. Should I try and see if it's working then? Like, say if I try and look up my bank and see if it just goes to the bank, well, I see. Because I wasn't able to do that before. Should I give it a try?\n\nMaybe. Give it a try? Hopefully, you're right. Thank you. Yep.\n\nYep. That's gone off. I was able to get to my bank. I can see my bank account. Yep.\n\nIt does. Yes. Yep. Accounts. Yep.\n\nI can look to my yeah. What well, at this point in time, it's working because, yeah, I I'd like to be able to try something else for you, but I don't use nothing else. I only go to my bank pretty much. You know, that's about all I use it for. Okay.\n\nYep. It appears to be working. Yep. Exactly. Yep.\n\nI will do this. And I thank you. I thank you so very, very much for being so patient and solid with me. Thank you. Have a good day.\n\nYou too. Bye bye. Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"How are you?","start":5.68,"end":6.58,"sentiment":"neutral","sentiment_score":0.26148874560991925},{"text":"I I didn't quite catch your name.","start":7.12,"end":10.08,"sentiment":"neutral","sentiment_score":0.06864425061004502},{"text":"How do you say your name?","start":10.08,"end":11.38,"sentiment":"neutral","sentiment_score":0.016191539199401934},{"text":"Marie.","start":14.0,"end":14.48,"sentiment":"neutral","sentiment_score":0.04582643508911133},{"text":"Okay.","start":14.48,"end":14.799999,"sentiment":"neutral","sentiment_score":0.11285077035427094}],"sentiment":"neutral","sentiment_score":0.08448902398554815,"num_words":18,"start":5.68,"end":14.799999},{"sentences":[{"text":"Thanks, Marie.","start":14.799999,"end":15.7,"sentiment":"neutral","sentiment_score":0.21965426206588745},{"text":"Yeah.","start":16.135,"end":16.375,"sentiment":"neutral","sentiment_score":0.029218606650829315},{"text":"105110.","start":16.375,"end":18.395,"sentiment":"neutral","sentiment_score":0.018744898959994316},{"text":"What I'm ringing about, I've got an Airtel account as you can probably see there, and I'm just having a bit of trouble lately.","start":21.255001,"end":27.115,"sentiment":"neutral","sentiment_score":-0.0920405655245607},{"text":"I can't connect to the Internet.","start":28.07,"end":30.17,"sentiment":"negative","sentiment_score":-0.4749667247136434}],"sentiment":"neutral","sentiment_score":-0.13445593797437408,"num_words":34,"start":14.799999,"end":30.17},{"sentences":[{"text":"It just keeps going off and going off.","start":30.63,"end":33.27,"sentiment":"negative","sentiment_score":-0.4499179683625698},{"text":"And what I've had people here helping me, and what what happened is when I first was trying to connect everything here, and that was quite a long time ago now.","start":33.27,"end":45.625,"sentiment":"neutral","sentiment_score":-0.16688068763863656},{"text":"I think a year or two, is it, or whatever.","start":45.625,"end":47.485,"sentiment":"neutral","sentiment_score":-0.14196985512971877},{"text":"But when I had to put in a password, I I didn't realize with the pass there was passwords listed and, like, with numbers and digits all messed up, and it didn't make any sense to me.","start":47.785,"end":63.28,"sentiment":"neutral","sentiment_score":-0.303777883987169},{"text":"So I just put in an ordinary password like I do with all other things.","start":63.28,"end":67.14,"sentiment":"neutral","sentiment_score":-0.23991611500581106}],"sentiment":"neutral","sentiment_score":-0.247830366807999,"num_words":101,"start":30.63,"end":67.14},{"sentences":[{"text":"And what I'm having now is that the I managed to get the Wi Fi set up, and and there's this person that come to help me on the weekend because I was having trouble.","start":67.36,"end":80.185005,"sentiment":"neutral","sentiment_score":-0.09766029374940055},{"text":"He was he discovered one of the passwords that was suggested by Airtel when I when I was doing it, a mixture of of numbers and alphas.","start":80.185005,"end":91.22,"sentiment":"neutral","sentiment_score":-0.12430728985755532},{"text":"And because I my TV died too, and he got my TV working with one of your passwords.","start":92.24,"end":96.979996,"sentiment":"neutral","sentiment_score":-0.21623149596982533},{"text":"But I I now can't get on to the Internet at all because the on I started to write a password down, and I'll something happened.","start":97.28,"end":108.505,"sentiment":"negative","sentiment_score":-0.41316614471949065},{"text":"I I lost my screen.","start":108.645004,"end":110.185,"sentiment":"negative","sentiment_score":-0.4988453686237335}],"sentiment":"neutral","sentiment_score":-0.21534342919518282,"num_words":111,"start":67.36,"end":110.185},{"sentences":[{"text":"And I was wondering if you can tell me from the old records, and I can't find it on my phone.","start":111.285,"end":118.88,"sentiment":"neutral","sentiment_score":-0.2926213102681296},{"text":"I've been looking through it all the hours yesterday and again today.","start":118.88,"end":122.26,"sentiment":"neutral","sentiment_score":-0.2529528389374415},{"text":"Do you have a record of what the password would be?","start":122.4,"end":125.04,"sentiment":"neutral","sentiment_score":-0.09795834056355736},{"text":"The ones that you suggested that I take.","start":125.04,"end":126.88,"sentiment":"neutral","sentiment_score":-0.05172763974405825},{"text":"I can give you some of the letters, but then they then the screen went down.","start":126.88,"end":130.26,"sentiment":"neutral","sentiment_score":-0.13104394683614373}],"sentiment":"neutral","sentiment_score":-0.18777275877073407,"num_words":68,"start":111.285,"end":130.26},{"sentences":[{"text":"And, like, if you if you've got if you got my screen up at all right there, the the the the the the the two Airtel numbers that the I suppose you call them account numbers that appear from my white Wi Fi.","start":130.755,"end":148.23001,"sentiment":"neutral","sentiment_score":-0.0028656420492848686},{"text":"Do you want me to read them out to you?","start":150.29001,"end":151.89,"sentiment":"neutral","sentiment_score":0.020375753194093703},{"text":"Is it 5G1050?","start":151.89,"end":155.83,"sentiment":"neutral","sentiment_score":0.00759068364277482},{"text":"Yeah.","start":158.64499,"end":158.805,"sentiment":"neutral","sentiment_score":0.027097316458821297},{"text":"Right?","start":158.805,"end":159.305,"sentiment":"neutral","sentiment_score":0.02347441762685776}],"sentiment":"neutral","sentiment_score":0.0026530811868222624,"num_words":58,"start":130.755,"end":159.305},{"sentences":[{"text":"And then it's 2 point 4G105.","start":159.605,"end":166.185,"sentiment":"neutral","sentiment_score":0.0029609473422169685},{"text":"Now when I when I log on to them, they ask me for the password.","start":167.28499,"end":171.31999,"sentiment":"neutral","sentiment_score":-0.15215250452359516},{"text":"Well, I haven't got the password.","start":172.01999,"end":174.43999,"sentiment":"negative","sentiment_score":-0.43421218792597455},{"text":"I started to get it, and and it just says, you know, do the password or password incorrect.","start":174.57999,"end":182.43999,"sentiment":"negative","sentiment_score":-0.45319174892372555},{"text":"I was wondering if you can tell me what the password is.","start":182.5,"end":185.745,"sentiment":"neutral","sentiment_score":-0.29993638147910434}],"sentiment":"neutral","sentiment_score":-0.2916926854339085,"num_words":57,"start":159.605,"end":185.745},{"sentences":[{"text":"Because like I said, I wanna finally found it yesterday when the other guy was here helping me, but the screen went down.","start":185.885,"end":192.765,"sentiment":"neutral","sentiment_score":-0.21430140701325043},{"text":"And I can't get that password back now.","start":192.765,"end":194.845,"sentiment":"negative","sentiment_score":-0.5406409092247486},{"text":"I can tell you the first four the first four.","start":194.845,"end":198.145,"sentiment":"neutral","sentiment_score":-0.07309032119810581},{"text":"Oh, no.","start":198.33,"end":207.13,"sentiment":"neutral","sentiment_score":-0.08334545558318496},{"text":"Well, it's probably the it's the password that the computer asked me for.","start":207.13,"end":211.29001,"sentiment":"neutral","sentiment_score":-0.22594638283436114}],"sentiment":"neutral","sentiment_score":-0.23373137026958699,"num_words":56,"start":185.885,"end":211.29001},{"sentences":[{"text":"Not the computer.","start":211.29001,"end":211.93001,"sentiment":"neutral","sentiment_score":-0.26174165805180866},{"text":"I haven't got a computer.","start":211.93001,"end":212.955,"sentiment":"neutral","sentiment_score":-0.267943799495697},{"text":"It's the password that the screen asked me for when I'm trying to log in to that Airtel Airtel number.","start":213.035,"end":220.815,"sentiment":"neutral","sentiment_score":-0.22046058401465415},{"text":"When I'm trying to log in, it asked me for a password.","start":221.115,"end":223.855,"sentiment":"neutral","sentiment_score":-0.30328402916590375},{"text":"And then when I put the password try to put the password in, it says it's the wrong password.","start":225.65001,"end":230.95001,"sentiment":"negative","sentiment_score":-0.3665973214726699}],"sentiment":"neutral","sentiment_score":-0.2904900527101452,"num_words":59,"start":211.29001,"end":230.95001},{"sentences":[{"text":"Incorrect password.","start":235.73001,"end":236.79001,"sentiment":"neutral","sentiment_score":-0.2313438579440117},{"text":"Sorry.","start":236.85,"end":237.35,"sentiment":"neutral","sentiment_score":-0.14497941732406616},{"text":"Yep.","start":238.29001,"end":238.79001,"sentiment":"neutral","sentiment_score":-0.00574934296309948},{"text":"Alright.","start":242.335,"end":242.655,"sentiment":"neutral","sentiment_score":0.02503992430865765},{"text":"Now the the the yeah.","start":242.655,"end":244.095,"sentiment":"neutral","sentiment_score":-0.027073998376727103}],"sentiment":"neutral","sentiment_score":-0.0723746543750167,"num_words":10,"start":235.73001,"end":244.095},{"sentences":[{"text":"The the router I I don't have the router connected.","start":244.095,"end":247.395,"sentiment":"neutral","sentiment_score":-0.18972836434841156},{"text":"I've got a I'm I'm not very organized.","start":247.455,"end":249.715,"sentiment":"neutral","sentiment_score":-0.24320052564144135},{"text":"The the I can see the router I can see the router from here where I am, and the red light is on, so it's connected to power.","start":250.015,"end":257.21,"sentiment":"neutral","sentiment_score":-0.07542842839445386},{"text":"But if you'll please forgive me with this, and I'll try and explain to you.","start":257.59,"end":263.43,"sentiment":"neutral","sentiment_score":-0.11096982782085736},{"text":"I had a lot of trouble getting anything set up in this place because the people that developed this unit that I live in, there's 51 units here, the people that developed it put in their own schemes with everything, phone, Internet, computer, and people are complaining all the time.","start":263.43,"end":283.365,"sentiment":"negative","sentiment_score":-0.48713446497917173}],"sentiment":"neutral","sentiment_score":-0.28807346405343964,"num_words":111,"start":244.095,"end":283.365},{"sentences":[{"text":"And I I've been down to the phone shop this morning even again to try and get the boys down there to help me, but they insist, and I think it's correct, that this year these block of units we're in, the reception here is disgusting, and people are having trouble all all the time.","start":283.85,"end":299.64502,"sentiment":"negative","sentiment_score":-0.5415766900235957},{"text":"You might understand this word better.","start":301.385,"end":302.905,"sentiment":"neutral","sentiment_score":-0.27689220756292343},{"text":"I mean, there's something about an embedded network.","start":302.905,"end":306.045,"sentiment":"neutral","sentiment_score":-0.07644723588600755},{"text":"Have you heard of that?","start":306.105,"end":307.325,"sentiment":"neutral","sentiment_score":-0.042713985592126844},{"text":"Yeah.","start":309.065,"end":309.305,"sentiment":"neutral","sentiment_score":0.003890387713909149}],"sentiment":"negative","sentiment_score":-0.43025771498680115,"num_words":75,"start":283.85,"end":309.305},{"sentences":[{"text":"Well, yeah, well, that name that comes up all the time.","start":309.305,"end":312.98502,"sentiment":"neutral","sentiment_score":-0.06417369232936339},{"text":"They say it's well, that's that's obviously what's happened here.","start":312.98502,"end":317.38,"sentiment":"neutral","sentiment_score":-0.13195168375968933},{"text":"They put in a system and, like, even to get the a phone on here, but I'm with you on the phone, of course, because I have to go through their their company and you will wanna and they offer you as a provider.","start":317.84003,"end":333.015,"sentiment":"neutral","sentiment_score":-0.05439377546479756},{"text":"Yeah.","start":336.43503,"end":336.83502,"sentiment":"neutral","sentiment_score":-0.005029433406889439},{"text":"Am I making sense?","start":336.83502,"end":337.95502,"sentiment":"neutral","sentiment_score":-0.03139440668746829}],"sentiment":"neutral","sentiment_score":-0.06499086619753923,"num_words":70,"start":309.305,"end":337.95502},{"sentences":[{"text":"Sorry.","start":337.95502,"end":338.45502,"sentiment":"neutral","sentiment_score":-0.08398445695638657},{"text":"Yeah.","start":339.075,"end":339.575,"sentiment":"neutral","sentiment_score":-0.0004525398835539818},{"text":"Yeah.","start":344.69,"end":344.85,"sentiment":"neutral","sentiment_score":-0.021785644814372063},{"text":"Oh, I never touched the router.","start":344.85,"end":346.29,"sentiment":"neutral","sentiment_score":-0.09519994755585988},{"text":"Now all we made sure is that it was plugged into the wall probably.","start":346.29,"end":349.51,"sentiment":"neutral","sentiment_score":-0.05057348497211933}],"sentiment":"neutral","sentiment_score":-0.060237005069527935,"num_words":23,"start":337.95502,"end":349.51},{"sentences":[{"text":"At the wall.","start":357.77502,"end":358.595,"sentiment":"neutral","sentiment_score":-0.01332856435328722},{"text":"Yeah.","start":359.135,"end":359.635,"sentiment":"neutral","sentiment_score":0.0016421116888523102},{"text":"One second.","start":359.77502,"end":360.415,"sentiment":"neutral","sentiment_score":-0.007095172768458724},{"text":"I'll go to the list.","start":360.415,"end":361.475,"sentiment":"neutral","sentiment_score":0.00017863803077489138},{"text":"Yep.","start":362.655,"end":363.155,"sentiment":"neutral","sentiment_score":0.008520315401256084}],"sentiment":"neutral","sentiment_score":-0.003593368446066355,"num_words":12,"start":357.77502,"end":363.155},{"sentences":[{"text":"I'm just getting it now.","start":370.0,"end":371.19998,"sentiment":"neutral","sentiment_score":-0.012850898131728173},{"text":"So wait one second.","start":371.19998,"end":372.34,"sentiment":"neutral","sentiment_score":-0.012319153174757957},{"text":"The yellow the yellow plug in the yellow plug is plugged into the what is it?","start":373.04,"end":378.8,"sentiment":"neutral","sentiment_score":-0.04130735155194998},{"text":"It says no.","start":378.8,"end":381.11502,"sentiment":"neutral","sentiment_score":-0.14636952678362528},{"text":"It's plugged into LAN.","start":381.11502,"end":382.73502,"sentiment":"neutral","sentiment_score":-0.09659924358129501}],"sentiment":"neutral","sentiment_score":-0.04999857133952901,"num_words":32,"start":370.0,"end":382.73502},{"sentences":[{"text":"Is it?","start":383.275,"end":383.935,"sentiment":"neutral","sentiment_score":-0.06771646812558174},{"text":"LAN or w WAN?","start":384.075,"end":390.89502,"sentiment":"neutral","sentiment_score":-0.013711747247725725},{"text":"No.","start":394.82,"end":395.14,"sentiment":"neutral","sentiment_score":-0.16676640510559082},{"text":"There's no w e n on the router.","start":395.14,"end":397.16,"sentiment":"neutral","sentiment_score":-0.1393383890390396},{"text":"There's a it says power reset, then there's a w the the w a n and l a n and l A N two and an L a N three.","start":400.1,"end":412.85498,"sentiment":"neutral","sentiment_score":-0.03831747593358159}],"sentiment":"neutral","sentiment_score":-0.0582506160148316,"num_words":45,"start":383.275,"end":412.85498},{"sentences":[{"text":"Just w a n, then then separately, l a n, and then separately oh, and then the then it goes to a white cord, and that says L A N two.","start":420.04,"end":433.66,"sentiment":"neutral","sentiment_score":-0.017378818964765917},{"text":"And then there's another hole with nothing in 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go.","start":998.94,"end":999.84,"sentiment":"neutral","sentiment_score":0.012536219942073027}],"sentiment":"neutral","sentiment_score":0.006955860389603509,"num_words":9,"start":981.07495,"end":999.84},{"sentences":[{"text":"32495.","start":1000.265,"end":1003.72504,"sentiment":"neutral","sentiment_score":0.009738066233694552},{"text":"Yes.","start":1004.425,"end":1004.925,"sentiment":"neutral","sentiment_score":0.01710812747478485},{"text":"Oh, it's I think it it's asking me oh, it's just it says joining at first.","start":1015.51996,"end":1025.52,"sentiment":"neutral","sentiment_score":-0.0265445644618012},{"text":"Now it says click on the setting correct password again.","start":1025.52,"end":1028.82,"sentiment":"neutral","sentiment_score":-0.026010949164628983},{"text":"Yep.","start":1029.0851,"end":1029.5851,"sentiment":"neutral","sentiment_score":0.017455650493502617}],"sentiment":"neutral","sentiment_score":-0.022086919959763,"num_words":29,"start":1000.265,"end":1029.5851},{"sentences":[{"text":"God.","start":1030.8451,"end":1031.3451,"sentiment":"neutral","sentiment_score":0.008264334872364998},{"text":"Alright.","start":1035.245,"end":1035.745,"sentiment":"neutral","sentiment_score":0.007537489291280508},{"text":"So how do I get a how do I get a password?","start":1043.56,"end":1047.9,"sentiment":"neutral","sentiment_score":0.0004678887004653613},{"text":"How can I get a password then?","start":1048.12,"end":1049.56,"sentiment":"neutral","sentiment_score":-0.002046718528228147},{"text":"Or what am I gonna do to get one?","start":1049.56,"end":1051.34,"sentiment":"neutral","sentiment_score":-0.01198455836209986}],"sentiment":"neutral","sentiment_score":-0.003359052212908864,"num_words":30,"start":1030.8451,"end":1051.34},{"sentences":[{"text":"Have who?","start":1058.1849,"end":1058.745,"sentiment":"neutral","sentiment_score":-0.015519550070166588},{"text":"Sorry.","start":1058.745,"end":1059.245,"sentiment":"neutral","sentiment_score":-0.022267097607254985},{"text":"I I don't have a computer or an iPad.","start":1062.1849,"end":1064.6649,"sentiment":"neutral","sentiment_score":-0.09569433414273792},{"text":"I'm sorry.","start":1064.6649,"end":1065.145,"sentiment":"neutral","sentiment_score":-0.09260674193501472},{"text":"See?","start":1065.145,"end":1065.385,"sentiment":"neutral","sentiment_score":-0.0724155604839325}],"sentiment":"neutral","sentiment_score":-0.0781456166257461,"num_words":15,"start":1058.1849,"end":1065.385},{"sentences":[{"text":"Because I've I'm used I just don't know how to use them.","start":1065.385,"end":1068.525,"sentiment":"neutral","sentiment_score":-0.1096016267935435},{"text":"All I've got is all I've got is my little phone here, and I just anything I need to do in the past, I just look up Wi Fi or or the Internet and just work.","start":1068.9199,"end":1080.52,"sentiment":"neutral","sentiment_score":-0.018934782749662798},{"text":"Not but I don't do much stuff like that anyway.","start":1080.52,"end":1082.9199,"sentiment":"neutral","sentiment_score":-0.11488938182592393},{"text":"So I I have it here, but that's why I haven't got a computer, and I thought I don't use them.","start":1082.9199,"end":1087.0951,"sentiment":"neutral","sentiment_score":-0.11290993115731648},{"text":"The only thing I do on my phone even now is my banking.","start":1087.155,"end":1090.2151,"sentiment":"neutral","sentiment_score":-0.0650642838042516}],"sentiment":"neutral","sentiment_score":-0.06915988872313629,"num_words":92,"start":1065.385,"end":1090.2151},{"sentences":[{"text":"I'll pay my accounts, like, you'll pay the Airtel accounts, and and, yeah, my banking and and oh, that's it.","start":1090.995,"end":1101.1399,"sentiment":"neutral","sentiment_score":-0.021753168664872646},{"text":"Banking and telephone calls, really.","start":1101.1399,"end":1103.2999,"sentiment":"neutral","sentiment_score":-0.06614853218197822},{"text":"The odd Internet the odd phone.","start":1103.2999,"end":1105.3799,"sentiment":"neutral","sentiment_score":-0.10457078119119008},{"text":"That's it.","start":1105.3799,"end":1106.12,"sentiment":"neutral","sentiment_score":-0.05371364392340183},{"text":"I I No.","start":1106.8999,"end":1114.025,"sentiment":"neutral","sentiment_score":-0.042302931348482765}],"sentiment":"neutral","sentiment_score":-0.04521018897907601,"num_words":36,"start":1090.995,"end":1114.025},{"sentences":[{"text":"That's it, though.","start":1114.025,"end":1114.825,"sentiment":"neutral","sentiment_score":-0.056975238025188446},{"text":"I I see, I I function on I'm totally computer illiterate.","start":1114.825,"end":1119.885,"sentiment":"negative","sentiment_score":-0.3937493711709976},{"text":"I've never had them, and it's only that I moved into this unit I'm in now.","start":1119.945,"end":1124.0449,"sentiment":"neutral","sentiment_score":-0.22628202009946108},{"text":"And with my banking and my and stuff like that, I needed I needed to get something, and that's why I've gone through you.","start":1124.345,"end":1133.53,"sentiment":"neutral","sentiment_score":-0.3229200877249241},{"text":"And that's the only thing I've got.","start":1133.6699,"end":1135.19,"sentiment":"neutral","sentiment_score":-0.3023034653493336}],"sentiment":"neutral","sentiment_score":-0.2948997947769087,"num_words":61,"start":1114.025,"end":1135.19},{"sentences":[{"text":"I've got I've got my phone with the Internet on the oh, I'm sorry.","start":1135.19,"end":1140.49,"sentiment":"neutral","sentiment_score":-0.06960388964840344},{"text":"No.","start":1143.59,"end":1144.09,"sentiment":"neutral","sentiment_score":-0.22067773342132568},{"text":"No.","start":1144.595,"end":1144.8351,"sentiment":"neutral","sentiment_score":-0.2273746132850647},{"text":"Truly.","start":1144.8351,"end":1145.3351,"sentiment":"neutral","sentiment_score":-0.1039661094546318},{"text":"Truly.","start":1145.635,"end":1146.135,"sentiment":"neutral","sentiment_score":-0.02121458761394024}],"sentiment":"neutral","sentiment_score":-0.08598263882514504,"num_words":18,"start":1135.19,"end":1146.135},{"sentences":[{"text":"I've just got a all I've got here is a a a what do you call it?","start":1147.0751,"end":1151.795,"sentiment":"neutral","sentiment_score":0.01800071491914637},{"text":"A Panasonic thing for my TV.","start":1151.795,"end":1153.655,"sentiment":"neutral","sentiment_score":0.048194930578271546},{"text":"It's it's collected for the walls.","start":1154.515,"end":1156.29,"sentiment":"neutral","sentiment_score":0.029547006512681644},{"text":"Read you the what router?","start":1163.41,"end":1164.87,"sentiment":"neutral","sentiment_score":0.005819253064692021},{"text":"This what?","start":1165.65,"end":1169.73,"sentiment":"neutral","sentiment_score":0.00322863832116127}],"sentiment":"neutral","sentiment_score":0.02244492550380528,"num_words":36,"start":1147.0751,"end":1169.73},{"sentences":[{"text":"The model number?","start":1169.73,"end":1170.7101,"sentiment":"neutral","sentiment_score":-0.005283458158373833},{"text":"The model number and stuff like that?","start":1170.925,"end":1172.685,"sentiment":"neutral","sentiment_score":-0.007101401021437985},{"text":"You mean?","start":1172.685,"end":1173.425,"sentiment":"neutral","sentiment_score":-0.016720776446163654},{"text":"To the router.","start":1184.125,"end":1184.865,"sentiment":"neutral","sentiment_score":-0.015031062066555023},{"text":"All it says on the front is it's a Wi Fi six.","start":1186.99,"end":1189.73,"sentiment":"neutral","sentiment_score":0.000722426688298583}],"sentiment":"neutral","sentiment_score":-0.005015770387318399,"num_words":27,"start":1169.73,"end":1189.73},{"sentences":[{"text":"Right?","start":1190.27,"end":1190.77,"sentiment":"neutral","sentiment_score":0.007677480578422546},{"text":"That's correct?","start":1191.39,"end":1192.03,"sentiment":"neutral","sentiment_score":0.008805842138826847},{"text":"Is that what you mean?","start":1192.03,"end":1193.1699,"sentiment":"neutral","sentiment_score":-0.014465415850281715},{"text":"The the model number on the back is r three thousand.","start":1193.7899,"end":1198.69,"sentiment":"neutral","sentiment_score":0.0027294167402115736},{"text":"There's an IP number.","start":1200.785,"end":1202.165,"sentiment":"neutral","sentiment_score":-0.008410629699938}],"sentiment":"neutral","sentiment_score":-0.0022024716979459577,"num_words":23,"start":1190.27,"end":1202.165},{"sentences":[{"text":"Do you need that IP?","start":1202.305,"end":1203.605,"sentiment":"neutral","sentiment_score":-0.015470419079065323},{"text":"No?","start":1206.465,"end":1206.965,"sentiment":"neutral","sentiment_score":-0.07076483964920044},{"text":"Yeah.","start":1208.785,"end":1209.105,"sentiment":"neutral","sentiment_score":-0.0218881294131279},{"text":"Eight zero three.","start":1209.105,"end":1210.085,"sentiment":"neutral","sentiment_score":-0.025391389305392902},{"text":"There's something that says SSID, ask for 8000.","start":1210.305,"end":1215.62,"sentiment":"neutral","sentiment_score":-0.03961355029605329}],"sentiment":"neutral","sentiment_score":-0.03128264637457,"num_words":18,"start":1202.305,"end":1215.62},{"sentences":[{"text":"Oh, that that that then goes on to be the rest of the whatever that RGRG1050, or there's a two four g ten fifty.","start":1216.5599,"end":1230.835,"sentiment":"neutral","sentiment_score":-0.017502348792428773},{"text":"And there it's got SSID next to both of them.","start":1231.775,"end":1235.295,"sentiment":"neutral","sentiment_score":-0.031381113827228545},{"text":"SSID R3000.","start":1235.295,"end":1236.895,"sentiment":"neutral","sentiment_score":-0.033813475631177425},{"text":"I don't know if it has some sort of number.","start":1236.895,"end":1238.755,"sentiment":"neutral","sentiment_score":-0.15048668682575225},{"text":"Oh, RN3000.","start":1238.98,"end":1240.4199,"sentiment":"neutral","sentiment_score":-0.02056259009987116}],"sentiment":"neutral","sentiment_score":-0.04890596893771241,"num_words":48,"start":1216.5599,"end":1240.4199},{"sentences":[{"text":"That must be a model number too or something.","start":1240.4199,"end":1242.1799,"sentiment":"neutral","sentiment_score":-0.02653997867471642},{"text":"It's RN302025300.","start":1242.1799,"end":1247.1599,"sentiment":"neutral","sentiment_score":-0.006021977635100484},{"text":"On the back also, there's another number WPS underneath the the what's the w p s one, five five, six three five eight three.","start":1250.1799,"end":1263.015,"sentiment":"neutral","sentiment_score":0.0067076237076738226},{"text":"That's underneath the username and the password.","start":1263.015,"end":1266.075,"sentiment":"neutral","sentiment_score":0.010785653521972043},{"text":"That's try that for the password.","start":1267.3301,"end":1273.03,"sentiment":"neutral","sentiment_score":0.011816195833186308}],"sentiment":"neutral","sentiment_score":0.0011765824019676074,"num_words":48,"start":1240.4199,"end":1273.03},{"sentences":[{"text":"Okay.","start":1273.0901,"end":1273.5901,"sentiment":"neutral","sentiment_score":0.07967926561832428},{"text":"I'll put them I'll give it a go now.","start":1274.37,"end":1276.6101,"sentiment":"neutral","sentiment_score":0.15966274506515926},{"text":"Here we go.","start":1276.6101,"end":1277.3301,"sentiment":"neutral","sentiment_score":0.17140025893847147},{"text":"Thank you.","start":1277.3301,"end":1278.0701,"sentiment":"positive","sentiment_score":0.49996335804462433},{"text":"Thank you.","start":1278.93,"end":1279.4901,"sentiment":"positive","sentiment_score":0.5349041223526001}],"sentiment":"neutral","sentiment_score":0.2412105711067424,"num_words":17,"start":1273.0901,"end":1279.4901},{"sentences":[{"text":"Thank you.","start":1279.4901,"end":1280.31,"sentiment":"positive","sentiment_score":0.45248883962631226},{"text":"Please bear with me.","start":1295.57,"end":1296.5299,"sentiment":"neutral","sentiment_score":0.046664392575621605},{"text":"I'm sorry.","start":1296.5299,"end":1297.27,"sentiment":"neutral","sentiment_score":-0.2913568764925003},{"text":"Sorry.","start":1313.245,"end":1313.565,"sentiment":"negative","sentiment_score":-0.38022130727767944},{"text":"I'm just having trouble getting through this time.","start":1313.565,"end":1315.985,"sentiment":"negative","sentiment_score":-0.49427132308483124}],"sentiment":"neutral","sentiment_score":-0.2250276703168364,"num_words":17,"start":1279.4901,"end":1315.985},{"sentences":[{"text":"Oh, gosh.","start":1324.34,"end":1325.08,"sentiment":"neutral","sentiment_score":-0.11645940691232681},{"text":"Alright.","start":1329.0599,"end":1329.46,"sentiment":"neutral","sentiment_score":0.01620810106396675},{"text":"I got here it is.","start":1329.46,"end":1330.84,"sentiment":"neutral","sentiment_score":0.0157595157623291},{"text":"Okay.","start":1339.3151,"end":1339.8151,"sentiment":"neutral","sentiment_score":0.0249067060649395},{"text":"It's all that.","start":1339.955,"end":1340.835,"sentiment":"neutral","sentiment_score":0.019709556673963863}],"sentiment":"neutral","sentiment_score":-0.00448981315518419,"num_words":12,"start":1324.34,"end":1340.835},{"sentences":[{"text":"Here we go.","start":1340.835,"end":1341.8151,"sentiment":"neutral","sentiment_score":0.036905158311128616},{"text":"S.","start":1345.955,"end":1346.455,"sentiment":"neutral","sentiment_score":0.0013528689742088318},{"text":"Oh, you might have kicked the goal there, mate.","start":1420.155,"end":1421.915,"sentiment":"neutral","sentiment_score":-0.05641846110423406},{"text":"It's still saying joining.","start":1421.915,"end":1423.535,"sentiment":"neutral","sentiment_score":-0.11192529276013374},{"text":"It hasn't said incorrect now.","start":1423.755,"end":1428.255,"sentiment":"neutral","sentiment_score":-0.19658986926078797}],"sentiment":"neutral","sentiment_score":-0.0830158328806812,"num_words":22,"start":1340.835,"end":1428.255},{"sentences":[{"text":"That might be it.","start":1430.0751,"end":1430.795,"sentiment":"neutral","sentiment_score":-0.13696453534066677},{"text":"The WPS one might be the number we need tonight.","start":1430.795,"end":1434.0951,"sentiment":"neutral","sentiment_score":-0.03691734429448843},{"text":"Right?","start":1434.395,"end":1434.895,"sentiment":"neutral","sentiment_score":-0.0265125036239624},{"text":"It's still saying joining at this stage.","start":1438.34,"end":1440.26,"sentiment":"neutral","sentiment_score":-0.09220283904245921},{"text":"That's that's something I I hope.","start":1440.26,"end":1443.88,"sentiment":"neutral","sentiment_score":-0.08950256432096164}],"sentiment":"neutral","sentiment_score":-0.07592783382694636,"num_words":28,"start":1430.0751,"end":1443.88},{"sentences":[{"text":"Now what will I try something else then now?","start":1448.385,"end":1450.625,"sentiment":"neutral","sentiment_score":-0.0753692698975404},{"text":"Or just it's still the screen still is staying joining.","start":1450.625,"end":1454.9451,"sentiment":"neutral","sentiment_score":-0.08128638714551925},{"text":"So the oh, wait.","start":1454.9451,"end":1456.385,"sentiment":"neutral","sentiment_score":-0.00914936512708664},{"text":"Let's see.","start":1456.385,"end":1456.865,"sentiment":"neutral","sentiment_score":0.003776825382374227},{"text":"Oh, the green light's still on.","start":1456.865,"end":1458.145,"sentiment":"neutral","sentiment_score":0.037390955413381256}],"sentiment":"neutral","sentiment_score":-0.04180275412246345,"num_words":31,"start":1448.385,"end":1458.145},{"sentences":[{"text":"That's going good.","start":1458.145,"end":1459.285,"sentiment":"neutral","sentiment_score":0.2019501825173696},{"text":"Hello?","start":1483.5951,"end":1483.915,"sentiment":"neutral","sentiment_score":0.07150876522064209},{"text":"Is there something I can do to try and see if it works?","start":1483.915,"end":1486.8151,"sentiment":"neutral","sentiment_score":0.05236842999091515},{"text":"I don't wanna I don't wanna mess you up, though.","start":1487.435,"end":1489.4099,"sentiment":"neutral","sentiment_score":-0.22837125658988952},{"text":"You're going great.","start":1489.4099,"end":1490.39,"sentiment":"positive","sentiment_score":0.38881685336430866}],"sentiment":"neutral","sentiment_score":0.008029563228289287,"num_words":30,"start":1458.145,"end":1490.39},{"sentences":[{"text":"You you worked this out great.","start":1490.5299,"end":1491.99,"sentiment":"positive","sentiment_score":0.5126611242691675},{"text":"Thank you.","start":1492.45,"end":1493.19,"sentiment":"positive","sentiment_score":0.41299670934677124},{"text":"Or maybe that was just it, But it's just saying joining.","start":1502.165,"end":1510.325,"sentiment":"neutral","sentiment_score":0.007711662572215904},{"text":"Yeah.","start":1510.325,"end":1510.565,"sentiment":"neutral","sentiment_score":-0.023315440863370895},{"text":"Still saying joining.","start":1510.565,"end":1511.445,"sentiment":"neutral","sentiment_score":-0.019666082536180813}],"sentiment":"neutral","sentiment_score":0.16975977235352216,"num_words":23,"start":1490.5299,"end":1511.445},{"sentences":[{"text":"Yep.","start":1511.445,"end":1511.945,"sentiment":"neutral","sentiment_score":-0.0006977524608373642},{"text":"Yep.","start":1512.325,"end":1512.825,"sentiment":"neutral","sentiment_score":-0.016696680337190628},{"text":"There's no lights flashing or anything.","start":1512.965,"end":1514.565,"sentiment":"neutral","sentiment_score":-0.18914980192979178},{"text":"It's just just come up with a straight big big black print at the top of the page joining.","start":1514.565,"end":1520.37,"sentiment":"neutral","sentiment_score":-0.14864386226001539},{"text":"Fabulous.","start":1522.5099,"end":1523.0099,"sentiment":"neutral","sentiment_score":0.27020344138145447}],"sentiment":"neutral","sentiment_score":-0.1323686852119863,"num_words":28,"start":1511.445,"end":1523.0099},{"sentences":[{"text":"Send aside like, I don't do that many things on the on the on this.","start":1529.1499,"end":1534.9349,"sentiment":"neutral","sentiment_score":-0.14627420008182526},{"text":"And, like I said, pay my bills or whatever, do my banking.","start":1535.5549,"end":1538.855,"sentiment":"neutral","sentiment_score":-0.09921868114421765},{"text":"I just don't wanna spoil the rest of your day.","start":1539.315,"end":1541.635,"sentiment":"neutral","sentiment_score":-0.2935763418674469},{"text":"Do you want me to just let you go now?","start":1541.635,"end":1543.715,"sentiment":"neutral","sentiment_score":-0.06288171038031579},{"text":"And if I have any trouble the rest of the day if if it if for some reason I have to use this later in the day and it doesn't work, maybe I'll just ring back tomorrow.","start":1543.715,"end":1554.91,"sentiment":"neutral","sentiment_score":-0.3045338293587839}],"sentiment":"neutral","sentiment_score":-0.21686987361560264,"num_words":84,"start":1529.1499,"end":1554.91},{"sentences":[{"text":"Will I just save mucking you around for the rest of the day?","start":1554.91,"end":1557.81,"sentiment":"neutral","sentiment_score":-0.23243394608681017},{"text":"Okay.","start":1560.7451,"end":1561.2451,"sentiment":"neutral","sentiment_score":0.20234161615371704},{"text":"Okay.","start":1562.1051,"end":1562.6051,"sentiment":"neutral","sentiment_score":0.3056430220603943},{"text":"Thank you.","start":1563.0651,"end":1563.885,"sentiment":"positive","sentiment_score":0.6205471158027649},{"text":"You're a very patient lady.","start":1564.265,"end":1565.805,"sentiment":"positive","sentiment_score":0.6829692363739014}],"sentiment":"neutral","sentiment_score":0.0973765342073007,"num_words":22,"start":1554.91,"end":1565.805},{"sentences":[{"text":"Thank you.","start":1565.8651,"end":1566.6051,"sentiment":"positive","sentiment_score":0.5674583315849304},{"text":"I'm just so sorry.","start":1567.9451,"end":1568.8251,"sentiment":"neutral","sentiment_score":-0.1613515606150031},{"text":"It's just just the way life is.","start":1568.8251,"end":1571.4651,"sentiment":"neutral","sentiment_score":-0.23340132619653428},{"text":"I just I was a truck driver when I was a worker.","start":1571.4651,"end":1575.38,"sentiment":"neutral","sentiment_score":-0.08159685041755438},{"text":"And back in my day, we didn't have computers or anything when I left work.","start":1575.76,"end":1579.62,"sentiment":"neutral","sentiment_score":-0.15786114285389583}],"sentiment":"neutral","sentiment_score":-0.11228445526212454,"num_words":40,"start":1565.8651,"end":1579.62},{"sentences":[{"text":"And they've they've all been strange to me, and I I don't.","start":1579.9199,"end":1584.64,"sentiment":"negative","sentiment_score":-0.34694883848230046},{"text":"I live by myself, and so I'm not constantly talking to people about computers or dealing with computers.","start":1584.64,"end":1591.635,"sentiment":"neutral","sentiment_score":-0.26896781225999195},{"text":"Well, I don't know.","start":1591.635,"end":1592.275,"sentiment":"neutral","sentiment_score":-0.22337288036942482},{"text":"That's why I don't have a computer because I just didn't need one.","start":1592.275,"end":1595.415,"sentiment":"neutral","sentiment_score":-0.2612895197593249},{"text":"And like I said, I just got my little old phone here that I use all the time.","start":1596.115,"end":1600.2949,"sentiment":"neutral","sentiment_score":-0.21248680022027758}],"sentiment":"neutral","sentiment_score":-0.2633819133043289,"num_words":65,"start":1579.9199,"end":1600.2949},{"sentences":[{"text":"And, unfortunately, this building that I live in, it worries a lot of other people more than me because they are business people that work from home, and forever, the Internet is dropping out or they can't get connections.","start":1600.35,"end":1616.6951,"sentiment":"negative","sentiment_score":-0.402483901152244},{"text":"And it's only that just the last probably for two weeks now, I just, like, sometimes I just look up look up on my bank because I'm a pensioner now, and I just check with pension data, make sure my my money goes in.","start":1618.435,"end":1633.4601,"sentiment":"neutral","sentiment_score":-0.15778586370023814},{"text":"And and then I looked up because I think I'm due to pay a bill next week, so I just make sure that I've got enough money in my account to pay my bill.","start":1633.76,"end":1642.18,"sentiment":"neutral","sentiment_score":-0.16106719742803013},{"text":"And not for Airtel, I think for the my body corporate.","start":1642.545,"end":1646.385,"sentiment":"neutral","sentiment_score":-0.15202068198810925},{"text":"I've got a bill for my body corporate.","start":1646.385,"end":1648.4851,"sentiment":"neutral","sentiment_score":-0.20351209491491318}],"sentiment":"neutral","sentiment_score":-0.23100043471683473,"num_words":136,"start":1600.35,"end":1648.4851},{"sentences":[{"text":"And I was just making sure I had enough money, and then I've I couldn't get through.","start":1649.025,"end":1652.805,"sentiment":"neutral","sentiment_score":-0.294518360758529},{"text":"I couldn't get through to my bank even to check how much money I had in my account.","start":1653.025,"end":1656.625,"sentiment":"neutral","sentiment_score":-0.2865556900699933},{"text":"Yeah?","start":1656.625,"end":1657.125,"sentiment":"neutral","sentiment_score":-0.05071915686130524},{"text":"It's just just saying joining here.","start":1683.7251,"end":1685.485,"sentiment":"neutral","sentiment_score":-0.12502728402614594},{"text":"It's not flashing or blinking or no light flashing.","start":1685.485,"end":1688.9299,"sentiment":"neutral","sentiment_score":-0.16978688206937578}],"sentiment":"neutral","sentiment_score":-0.24497606576073402,"num_words":51,"start":1649.025,"end":1688.9299},{"sentences":[{"text":"It's just written across the middle of the screen joining, which is good, but I think because, usually, that would come up and then it would immediately go, and then it would say password incorrect, but it hasn't done that this time.","start":1688.9299,"end":1704.1951,"sentiment":"neutral","sentiment_score":-0.2092423995158502},{"text":"I think you've hit the nail on the head, mate.","start":1704.1951,"end":1705.875,"sentiment":"neutral","sentiment_score":-0.234713639318943},{"text":"I think you got it.","start":1705.875,"end":1707.175,"sentiment":"neutral","sentiment_score":-0.08133006542921066},{"text":"Oh, okay.","start":1707.875,"end":1713.255,"sentiment":"neutral","sentiment_score":-0.040218889713287354},{"text":"Pardon me.","start":1713.395,"end":1713.9551,"sentiment":"neutral","sentiment_score":-0.09850673377513885}],"sentiment":"neutral","sentiment_score":-0.19376096306521384,"num_words":61,"start":1688.9299,"end":1713.9551},{"sentences":[{"text":"Okay.","start":1713.9551,"end":1714.4551,"sentiment":"neutral","sentiment_score":-0.01366083323955536},{"text":"Should I try and see if it's working then?","start":1714.9601,"end":1717.14,"sentiment":"neutral","sentiment_score":-0.002937761238879628},{"text":"Like, say if I try and look up my bank and see if it just goes to the bank, well, I see.","start":1719.2001,"end":1722.8,"sentiment":"neutral","sentiment_score":-0.035660507369109175},{"text":"Because I wasn't able to do that before.","start":1722.8,"end":1724.66,"sentiment":"neutral","sentiment_score":-0.10887711029499769},{"text":"Should I give it a try?","start":1725.12,"end":1726.5,"sentiment":"neutral","sentiment_score":-0.02663252130150795}],"sentiment":"neutral","sentiment_score":-0.04033573601475876,"num_words":46,"start":1713.9551,"end":1726.5},{"sentences":[{"text":"Maybe.","start":1726.9601,"end":1727.4601,"sentiment":"neutral","sentiment_score":0.003354356624186039},{"text":"Give it a try?","start":1730.685,"end":1731.7251,"sentiment":"neutral","sentiment_score":0.037862819619476795},{"text":"Hopefully, you're right.","start":1731.7251,"end":1732.6051,"sentiment":"neutral","sentiment_score":0.1904197484254837},{"text":"Thank you.","start":1732.6051,"end":1733.425,"sentiment":"positive","sentiment_score":0.34402109682559967},{"text":"Yep.","start":1735.5651,"end":1736.0651,"sentiment":"neutral","sentiment_score":0.0701463520526886}],"sentiment":"neutral","sentiment_score":0.13493212964385748,"num_words":11,"start":1726.9601,"end":1736.0651},{"sentences":[{"text":"Yep.","start":1746.26,"end":1746.66,"sentiment":"neutral","sentiment_score":0.026769056916236877},{"text":"That's gone off.","start":1746.66,"end":1747.46,"sentiment":"neutral","sentiment_score":-0.051326590279738106},{"text":"I was able to get to my bank.","start":1747.46,"end":1748.98,"sentiment":"neutral","sentiment_score":-0.011463811621069908},{"text":"I can see my bank account.","start":1748.98,"end":1750.34,"sentiment":"neutral","sentiment_score":-0.010384765143195787},{"text":"Yep.","start":1750.34,"end":1750.84,"sentiment":"neutral","sentiment_score":0.01370933186262846}],"sentiment":"neutral","sentiment_score":-0.01408002452042542,"num_words":19,"start":1746.26,"end":1750.84},{"sentences":[{"text":"It does.","start":1755.9401,"end":1756.5801,"sentiment":"neutral","sentiment_score":0.03437960986047983},{"text":"Yes.","start":1756.5801,"end":1757.0801,"sentiment":"neutral","sentiment_score":0.005385031923651695},{"text":"Yep.","start":1759.395,"end":1759.635,"sentiment":"neutral","sentiment_score":-0.0021319049410521984},{"text":"Accounts.","start":1759.635,"end":1760.135,"sentiment":"neutral","sentiment_score":-0.01792287640273571},{"text":"Yep.","start":1760.6749,"end":1760.995,"sentiment":"neutral","sentiment_score":0.02731872722506523}],"sentiment":"neutral","sentiment_score":0.013568032920981446,"num_words":6,"start":1755.9401,"end":1760.995},{"sentences":[{"text":"I can look to my yeah.","start":1760.995,"end":1762.615,"sentiment":"neutral","sentiment_score":0.018326925113797188},{"text":"What well, at this point in time, it's working because, yeah, I I'd like to be able to try something else for you, but I don't use nothing else.","start":1764.835,"end":1773.11,"sentiment":"neutral","sentiment_score":-0.05505893225299901},{"text":"I only go to my bank pretty much.","start":1773.11,"end":1774.47,"sentiment":"neutral","sentiment_score":-0.1303458707407117},{"text":"You know, that's about all I use it for.","start":1774.47,"end":1776.41,"sentiment":"neutral","sentiment_score":-0.09040318677822749},{"text":"Okay.","start":1783.75,"end":1784.15,"sentiment":"neutral","sentiment_score":0.1992119550704956}],"sentiment":"neutral","sentiment_score":-0.05931945616063082,"num_words":53,"start":1760.995,"end":1784.15},{"sentences":[{"text":"Yep.","start":1784.15,"end":1784.47,"sentiment":"neutral","sentiment_score":0.2136835902929306},{"text":"It appears to be working.","start":1784.47,"end":1785.765,"sentiment":"neutral","sentiment_score":0.22510119080543517},{"text":"Yep.","start":1785.845,"end":1786.165,"sentiment":"neutral","sentiment_score":0.20491138100624084},{"text":"Exactly.","start":1786.165,"end":1786.665,"sentiment":"neutral","sentiment_score":0.2586946189403534},{"text":"Yep.","start":1792.165,"end":1792.665,"sentiment":"neutral","sentiment_score":0.2022142857313156}],"sentiment":"neutral","sentiment_score":0.22277886999977958,"num_words":9,"start":1784.15,"end":1792.665},{"sentences":[{"text":"I will do this.","start":1794.645,"end":1795.865,"sentiment":"positive","sentiment_score":0.3891962766647339},{"text":"And I thank you.","start":1796.165,"end":1797.205,"sentiment":"positive","sentiment_score":0.47003592550754547},{"text":"I thank you so very, very much for being so patient and solid with me.","start":1797.205,"end":1801.385,"sentiment":"positive","sentiment_score":0.7683127323786417},{"text":"Thank you.","start":1801.58,"end":1803.6799,"sentiment":"positive","sentiment_score":0.7132850885391235},{"text":"Have a good day.","start":1804.78,"end":1805.58,"sentiment":"positive","sentiment_score":0.5922479778528214}],"sentiment":"positive","sentiment_score":0.6467993752709751,"num_words":29,"start":1794.645,"end":1805.58},{"sentences":[{"text":"You too.","start":1805.58,"end":1806.3,"sentiment":"positive","sentiment_score":0.3743297755718231},{"text":"Bye bye.","start":1806.3,"end":1806.94,"sentiment":"neutral","sentiment_score":0.18668656051158905},{"text":"Bye.","start":1806.94,"end":1807.44,"sentiment":"neutral","sentiment_score":0.1416214555501938},{"text":"Bye bye.","start":1807.5,"end":1808.16,"sentiment":"neutral","sentiment_score":-0.0016989894211292197}],"sentiment":"neutral","sentiment_score":0.18003659269639424,"num_words":7,"start":1805.58,"end":1808.16}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel.\n\nChannel 1: How are you? I\n\nChannel 0: Yes. I'm good.\n\nChannel 1: I didn't\n\nChannel 0: How are\n\nChannel 1: quite\n\nChannel 0: you?\n\nChannel 1: catch your\n\nChannel 0: Maureen.\n\nChannel 1: name. How do you say your name?\n\nChannel 0: Yeah.\n\nChannel 1: Marie. Okay. Thanks,\n\nChannel 0: Mhmm.\n\nChannel 1: Marie. Yeah. 105110.\n\nChannel 0: Mhmm.\n\nChannel 1: What I'm ringing about, I've got an Airtel account as you can probably see there, and I'm just having a bit of trouble lately. I can't connect to the Internet. It just keeps going off and going off. And what I've had people here helping me, and what what happened is when I first was trying to connect everything here, and that was quite a long time ago now. I think a year or two, is it, or whatever.\n\nBut when I had to put in a password, I I didn't realize with the pass there was passwords listed and, like, with numbers and digits all messed up, and it didn't make any sense to me. So I just put in an ordinary password like I do with all other things. And what I'm having now is that the I managed to get the Wi Fi set up, and and there's this person that come to help me on the weekend because I was having trouble. He was he discovered one of the passwords that was suggested by Airtel when I when I was doing it, a mixture of of numbers and alphas. And because I my TV died too, and he got my TV working with one of your passwords.\n\nBut I I now can't get on to the Internet at all because the on I started to write a password down, and I'll something happened. I I lost my screen. And I was wondering if you can tell me from the old records, and I can't find it on my phone. I've been looking through it all the hours yesterday and again today. Do you have a record of what the password would be?\n\nThe ones that you suggested that I take. I can give you some of the letters, but then they then the screen went down. And, like, if you if you've got if you got my screen up at all right there, the\n\nChannel 0: Yeah. Are\n\nChannel 1: the the\n\nChannel 0: you\n\nChannel 1: the\n\nChannel 0: referring\n\nChannel 1: the\n\nChannel 0: mhmm. Yeah.\n\nChannel 1: the the two Airtel numbers that the I suppose you call them account numbers that appear from my white Wi Fi. Do you want me to read them out to you? Is it 5G1050?\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Right? And then it's 2 point 4G105. Now when I when I log on to them, they ask me for the password. Well, I haven't got the password.\n\nI started to get it, and and it just says, you know, do the password or password incorrect. I was wondering if you can tell me what the password is. Because like I said, I wanna finally found it yesterday when the other guy was here helping me, but the screen went down. And I can't get that password back now. I can tell you the first four the first four.\n\nOh,\n\nChannel 0: Is it the Wi Fi password or the PPPoE credentials?\n\nChannel 1: no. Well, it's probably the it's the password that the computer asked me for. Not the computer. I haven't got a computer. It's the password that the screen asked me for when I'm trying to log in to that Airtel Airtel number.\n\nWhen I'm trying to log in, it asked me for a password. And then when I put the password try to put the password in, it says it's the wrong password. Incorrect\n\nChannel 0: So\n\nChannel 1: password.\n\nChannel 0: you're\n\nChannel 1: Sorry.\n\nChannel 0: trying yeah. So you're\n\nChannel 1: Yep.\n\nChannel 0: trying to log in to the router's interface.\n\nChannel 1: Alright.\n\nChannel 0: Am I\n\nChannel 1: Now\n\nChannel 0: correct?\n\nChannel 1: the the the yeah. The the router I I don't\n\nChannel 0: Mhmm.\n\nChannel 1: have the router connected. I've got a I'm I'm not very organized. The the I can see the router I can see the router from here where I am, and the red light is on, so it's connected to power. But if you'll please\n\nChannel 0: No Internet. Mhmm.\n\nChannel 1: forgive me with this, and I'll try and explain to you. I had a lot of trouble getting anything set up in this place because the people that developed this unit that I live in, there's 51 units here, the people that developed it put in their own schemes with everything, phone, Internet, computer, and people are complaining all the time. And I I've been down to the phone shop this morning even again to try and get the boys down there to help me, but they insist, and I think it's correct, that this year these block of units we're in, the reception here is disgusting, and people are having trouble all all the time. You might understand this word better. I mean, there's something about an embedded network.\n\nHave you heard of that?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Embedded.\n\nChannel 1: Well, yeah, well, that name that comes up all the time. They say it's well, that's that's obviously what's happened here. They put in a system and, like,\n\nChannel 0: Mhmm.\n\nChannel 1: even to get the a phone on here, but I'm with you on the phone, of course, because I have to go through their their company and you will wanna and they offer you as a provider.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yeah. Am I\n\nChannel 0: So\n\nChannel 1: making sense? Sorry.\n\nChannel 0: yes.\n\nChannel 1: Yeah.\n\nChannel 0: I get it. So did you press anything with the router? Just\n\nChannel 1: Yeah. Oh,\n\nChannel 0: to\n\nChannel 1: I never\n\nChannel 0: check.\n\nChannel 1: touched the router. Now all we made sure is that it was plugged into the wall probably.\n\nChannel 0: Okay. Can you tell me how it it is plugged in by the wall?\n\nChannel 1: At the wall. Yeah. One second. I'll\n\nChannel 0: So\n\nChannel 1: go to the\n\nChannel 0: at\n\nChannel 1: list.\n\nChannel 0: yeah. So at\n\nChannel 1: Yep.\n\nChannel 0: the back of the router, is it connected to the w a n, the yellow cable w a n port?\n\nChannel 1: I'm just getting it now. So wait one second. The\n\nChannel 0: Sure.\n\nChannel 1: yellow the yellow plug in the yellow plug is plugged into the what is it? It says no. It's plugged into LAN. Is it? LAN\n\nChannel 0: No. It should be w a n.\n\nChannel 1: or w WAN?\n\nChannel 0: Yeah. W a n.\n\nChannel 1: No. There's no w e n on the router. There's a it says power reset, then there's a w the the w a n and l a n and l A N two and an L a N three.\n\nChannel 0: Only w l a n.\n\nChannel 1: Just w a n, then then separately, l a n, and then separately oh, and then the then it goes to a white cord, and that says L A N two. And then there's another hole with nothing in it. That says L A N three, but there's not nothing connected to that one.\n\nChannel 0: You said the first port W A N?\n\nChannel 1: W A For Apple, W A N.\n\nChannel 0: W I N?\n\nChannel 1: Yes. I For Apple. Yes. There's nothing connected\n\nChannel 0: W\n\nChannel 1: in\n\nChannel 0: a.\n\nChannel 1: that. There's\n\nChannel 0: Okay.\n\nChannel 1: oh, sorry. Yeah. W\n\nChannel 0: Yeah.\n\nChannel 1: I N. Yes.\n\nChannel 0: Let me just spell it. W for whiskey, A\n\nChannel 1: Yes.\n\nChannel 0: for alpha,\n\nChannel 1: Yes.\n\nChannel 0: then N for number.\n\nChannel 1: Answer number. Yes.\n\nChannel 0: Yeah. Can we connect the yellow cable to that plate instead?\n\nChannel 1: Oh, to connect the yellow yeah. Because there's nothing in that one. So connect the yellow cable to that one. Okay.\n\nChannel 0: Yeah. Correct.\n\nChannel 1: One second. One second. Okay. I've done that. Yes.\n\nAnd that is connected into the wall, which goes up into the up into the roof to connect to the area, I suppose, does it, or something?\n\nChannel 0: Yeah. Can I know where it is connected? The other end of the cable?\n\nChannel 1: Disconnected\n\nChannel 0: On\n\nChannel 1: from\n\nChannel 0: what\n\nChannel 1: the\n\nChannel 0: port? Mhmm.\n\nChannel 1: well, there's no port. They because I'm in I live in the unit and I'm on the 3rd Floor, the all the everything goes into the wall, and the rest goes up through the\n\nChannel 0: Okay.\n\nChannel 1: wall, up to the roof. Yeah. Apparently.\n\nChannel 0: I see. Hang on.\n\nChannel 1: It's a horrible\n\nChannel 0: Is it\n\nChannel 1: setup. Well, sorry.\n\nChannel 0: yeah.\n\nChannel 1: Yep. Go on. You're\n\nChannel 0: Is\n\nChannel 1: alright.\n\nChannel 0: the router still or has a red light or it's changing?\n\nChannel 1: One second. The red light is oops. I'm gonna look the other way. Sorry. One second.\n\nNow the red light is not on now. There's a green light. Yes.\n\nChannel 0: Okay. Can you try to use the Internet now to see if it's working?\n\nChannel 1: Oh, okay. One second. I'll get back.\n\nChannel 0: Sure.\n\nChannel 1: I'll just yeah. You're alright.\n\nChannel 0: Sorry.\n\nChannel 1: One second. Yep.\n\nChannel 0: Yeah. Take your time.\n\nChannel 1: Oh, my place is a mess. I I've had people here trying to get it all working for me. It's like a pig's eye at the moment. Sorry. I'm just trying to just trying to get it so that I can see this green light from my desk.\n\nOne second. Now the green light is still on or something. Alright. Now Sorry. One second.\n\nWait. Hold on. I'm sorry. I'm still trying. I won't be there, hopefully.\n\nChannel 0: Yeah. No worries.\n\nChannel 1: K. Okay. One second. I'll try now. Here we go.\n\nEnter password. One second.\n\nChannel 0: Sure.\n\nChannel 1: Oh, you've done wonderful. Oh, no. It was good for a couple of seconds, and now it's come up again now that the password is incorrect. I entered the password too after the green light was on, and now it's saying that the password is incorrect.\n\nChannel 0: Okay. Can you check underneath your router?\n\nChannel 1: One second. Sorry.\n\nChannel 0: There's a there should be a sticker through where you find your network name and password.\n\nChannel 1: Yeah. On the on the back of the\n\nChannel 0: Sorry. Yeah.\n\nChannel 1: the router. Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: That that password, I've been using that password that it has the same password for both the username and the pass has the same yeah. Username and password both have the same number or the same name. And I've been trying them, and they don't work either. Want me to try them again? I'll try them again while you're here.\n\nI'll try them while you're\n\nChannel 0: Okay.\n\nChannel 1: here.\n\nChannel 0: Did you change the Wi Fi password before? Might be changed. That's why it that's no longer working.\n\nChannel 1: Oh, I haven't really changed anything. I've just tried to work with what I had what was there. And so I I had trouble because, like I said, one of the guys that was here trying to help me, he discovered the passwords, so I wrote one of them down. And\n\nChannel 0: Mhmm.\n\nChannel 1: then and then we were still scrolling through, and another one appeared. And by the time I got some paper on that to write the second password down, the screen had changed, and I didn't have that. I've only been trying the same two passwords all the time. The one that I've got written down and the these ones that you've now got me looking at on the back of the router, they're the only passwords I've been trying. And it just says they're not working.\n\nIncorrect.\n\nChannel 0: Okay. Because what what what is the password you're trying? Is it the PIN, Wi Fi key?\n\nChannel 1: Oh, no. It's not the key. It's under the on the back of the router, it's got Wi Fi key. Oh, yes. Wi Fi key.\n\nI've been trying that one. Yes. Correct. Sorry. And that that doesn't work.\n\nAnd and I just discovered there, looking at it again, I've I've one of the one of the letters I've written down is incorrect. That might be why that's not working. Right? I don't know. I'll try that again later.\n\nAnd and then underneath the key, it's got a username and password. Both those are the same. I've been trying them, but they don't work at all.\n\nChannel 0: Yeah. That is for the router's interface credential. Wi Fi key is the password\n\nChannel 1: Okay.\n\nChannel 0: or\n\nChannel 1: I'll try those things. Do you do you wanna hang on while I'm trying that again?\n\nChannel 0: yeah. Mhmm.\n\nChannel 1: Okay. Great. Thanks for that. I'll try that then.\n\nChannel 0: Yeah.\n\nChannel 1: Bear\n\nChannel 0: Sure.\n\nChannel 1: with me. So here we go. Password. Alright. SB.\n\nAlright.\n\nChannel 0: You're trying now the Wi Fi\n\nChannel 1: I'm\n\nChannel 0: key\n\nChannel 1: I'm\n\nChannel 0: or\n\nChannel 1: trying\n\nChannel 0: PIN?\n\nChannel 1: I'm trying now the Wi Fi key. Yes.\n\nChannel 0: Okay.\n\nChannel 1: Yes. One second. Sorry. AAQG. Still going.\n\nHere we go. 32495. Yes. Oh, it's I think it it's asking me oh, it's just it says joining at first. Now it says click on the setting correct password again.\n\nYep. God.\n\nChannel 0: I think the password has been\n\nChannel 1: Alright.\n\nChannel 0: changed because that's that's the the password that we know.\n\nChannel 1: So how do I get a how do I get a password? How can I get a password then? Or what am I gonna do to get one?\n\nChannel 0: Yeah. I think we need to log in to the router's interface. Do you have your laptop or\n\nChannel 1: Have who?\n\nChannel 0: computer?\n\nChannel 1: Sorry.\n\nChannel 0: Do you have your laptop or computer?\n\nChannel 1: I I don't have a computer or an iPad. I'm sorry. See? Because I've I'm used I just don't know how to use them. All I've got is all I've got is my little phone here, and I just anything I need to do in the past, I just look up Wi Fi or or the Internet and just work.\n\nNot but I don't do much stuff like that anyway. So I I have it here, but that's why I haven't got a computer, and I thought I don't use them. The only thing I do on my phone even now is my banking. I'll pay my accounts, like, you'll pay the Airtel accounts, and and, yeah, my banking and and oh, that's it. Banking and telephone calls, really.\n\nThe odd Internet the odd phone. That's it. I I\n\nChannel 0: Do you have, like, other devices that is already connected to the Wi Fi?\n\nChannel 1: No. That's it, though.\n\nChannel 0: Okay.\n\nChannel 1: I I see, I I function on I'm totally computer illiterate. I've never had them, and it's only that I moved into this unit I'm in now. And with my banking and my and stuff like that, I needed I needed to get something, and that's why I've gone through you. And that's the only thing I've got. I've got I've got my phone with\n\nChannel 0: Do\n\nChannel 1: the\n\nChannel 0: you\n\nChannel 1: Internet\n\nChannel 0: have a WhatsApp?\n\nChannel 1: on the oh, I'm sorry.\n\nChannel 0: Do you have WhatsApp?\n\nChannel 1: No. No. Truly. Truly.\n\nChannel 0: Okay.\n\nChannel 1: I've just got a all I've got here is a a a what do you call it? A Panasonic thing for my TV. It's\n\nChannel 0: Yeah.\n\nChannel 1: it's collected for the\n\nChannel 0: Can\n\nChannel 1: walls.\n\nChannel 0: you, yeah, can you read for me the stick underneath your router?\n\nChannel 1: Read you the what router? This\n\nChannel 0: All the details,\n\nChannel 1: what?\n\nChannel 0: written\n\nChannel 1: The model\n\nChannel 0: there.\n\nChannel 1: number? The model number and stuff like that? You mean?\n\nChannel 0: No. Like, the details. SSID, Wi Fi key. What what are the details written\n\nChannel 1: To the\n\nChannel 0: for\n\nChannel 1: router.\n\nChannel 0: me to you know?\n\nChannel 1: All it says on the front is it's a Wi Fi six. Right? That's correct? Is that what you mean? The\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: the model number on the back is r three thousand. There's an IP number. Do you need that IP?\n\nChannel 0: I p no. What else?\n\nChannel 1: No?\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Eight zero three. There's something that says SSID, ask for 8000.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, that\n\nChannel 0: Okay.\n\nChannel 1: that that then goes on to be the rest of the whatever that RGRG1050, or\n\nChannel 0: Mhmm.\n\nChannel 1: there's a two four g ten fifty.\n\nChannel 0: Mhmm.\n\nChannel 1: And there it's got SSID next to both of them. SSID R3000. I don't know if it has some sort of number. Oh, RN3000. That must be a model number too or something.\n\nIt's RN302025300. On the back also, there's another number WPS underneath the\n\nChannel 0: W\n\nChannel 1: the what's\n\nChannel 0: d\n\nChannel 1: the\n\nChannel 0: s.\n\nChannel 1: w p s one, five five, six three five eight three. That's underneath the username and the password. That's\n\nChannel 0: Okay. Can we try that one for the password? The WPS.\n\nChannel 1: try that for the password. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: I'll put them I'll give it a go now. Here we go. Thank you.\n\nChannel 0: Sure.\n\nChannel 1: Thank you. Thank you. Please bear with me. I'm sorry. Sorry.\n\nI'm just having trouble getting through this time. Oh, gosh. Alright. I got here it is. Okay.\n\nIt's all that. Here we go. S. Oh, you might have kicked the goal there, mate. It's still saying joining.\n\nIt hasn't said incorrect now. That might be it. The WPS one might be the number we need tonight. Right?\n\nChannel 0: Okay. Yeah. Let's wait for it.\n\nChannel 1: It's still saying joining at this stage. That's that's something I I hope. Now what will I try something else then now? Or just it's still the screen still is staying joining. So the oh, wait.\n\nLet's see. Oh, the green light's still on. That's going good. Hello? Is there something I can do to try and see if it works?\n\nI don't wanna I don't wanna mess you up, though. You're going great. You you worked this out great. Thank you.\n\nChannel 0: You're welcome.\n\nChannel 1: Or maybe that was just it, But\n\nChannel 0: It's still connecting.\n\nChannel 1: it's just saying joining. Yeah. Still saying joining. Yep. Yep.\n\nThere's no lights flashing or anything. It's just just come up with a straight big big black print at the top of the page joining. Fabulous. Send aside like, I don't do that many things on the on the on this. And, like I said, pay my bills or whatever, do my banking.\n\nI just don't wanna spoil the rest of your day. Do you want me to just let you go now? And if I have any trouble the rest of the day if if it if for some reason I have to use this later in the day and it doesn't work, maybe I'll just ring back tomorrow. Will I just save mucking you around for the rest of the day?\n\nChannel 0: Yeah. No worries. I can wait.\n\nChannel 1: Okay. Okay. Thank you. You're a very patient lady. Thank you.\n\nI'm just so sorry. It's just just the way life is. I just I was a truck driver when I was a worker. And back in my day, we didn't have computers or anything when I left work. And they've they've all been strange to me, and I I don't.\n\nI live by myself, and so I'm not constantly talking to people about computers or dealing with computers. Well, I don't know. That's why I don't have a computer because I just didn't need one. And like I said, I just got my little old phone here that I use all the time. And, unfortunately, this building that I live in, it worries a lot of other people more than me because they are business people that work from home, and forever, the Internet is dropping out or they can't get connections.\n\nAnd it's only that just the last probably for two weeks now, I just, like, sometimes I just look up look up on my bank because I'm a pensioner now, and I just check with pension data, make sure my my money goes in. And and then I looked up because I think I'm due to pay a bill next week, so I just make sure that I've got enough money in my account to pay my bill. And not for Airtel, I think for the my body corporate. I've got a bill for my body corporate. And I was just making sure I had enough money, and then I've I couldn't get through.\n\nI couldn't get through to my bank even to check how much money I had in my account. Yeah?\n\nChannel 0: Is it still joining?\n\nChannel 1: It's just just saying joining here. It's not flashing\n\nChannel 0: Mhmm.\n\nChannel 1: or blinking or no light flashing. It's just written across the middle of the screen joining,\n\nChannel 0: Okay.\n\nChannel 1: which is good, but I think because, usually, that would come up and then it would immediately go, and then it would say password incorrect, but it hasn't done that this time. I think you've hit the nail on the head, mate. I think you got it. Oh,\n\nChannel 0: Yes. But it should not be taking that long.\n\nChannel 1: okay. Pardon me. Okay. Should I try and see if it's working then? Like, say if I try and look up my bank and see if it just goes to the bank, well, I see.\n\nBecause I wasn't able to do that before. Should I give it a try? Maybe.\n\nChannel 0: Yes. Can we try?\n\nChannel 1: Give\n\nChannel 0: Let's\n\nChannel 1: it a try? Hopefully, you're right. Thank you. Yep.\n\nChannel 0: see.\n\nChannel 1: Yep. That's gone off. I was able to get to my bank. I can see my bank account. Yep.\n\nChannel 0: Okay. That means you have now the Internet?\n\nChannel 1: It does. Yes.\n\nChannel 0: No.\n\nChannel 1: Yep. Accounts. Yep. I can\n\nChannel 0: Okay.\n\nChannel 1: look to my yeah.\n\nChannel 0: Okay. So\n\nChannel 1: What\n\nChannel 0: that means the device is connected.\n\nChannel 1: well, at this point in time, it's working because, yeah,\n\nChannel 0: Mhmm.\n\nChannel 1: I I'd like to be able to try something else for you, but I don't use nothing else. I only go to my bank pretty much. You know, that's about all I use it for.\n\nChannel 0: Mhmm. Okay. Okay. So great. I think Internet is now working.\n\nChannel 1: Okay. Yep. It appears to be\n\nChannel 0: Mhmm.\n\nChannel 1: working. Yep. Exactly.\n\nChannel 0: Yeah. So if you run into any issues or have more questions,\n\nChannel 1: Yep.\n\nChannel 0: feel free to give us a call anytime.\n\nChannel 1: I will do this. And I thank you. I thank you so very, very much for being so patient\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: You're\n\nChannel 1: solid\n\nChannel 0: welcome.\n\nChannel 1: with me. Thank\n\nChannel 0: You're\n\nChannel 1: you.\n\nChannel 0: welcome. Bye. Have a great\n\nChannel 1: Have\n\nChannel 0: day.\n\nChannel 1: a good day. You too. Bye bye. Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.11360377073287964},{"text":"Good morning.","start":2.0,"end":2.56,"sentiment":"positive","sentiment_score":0.36794379353523254},{"text":"This is Maureen from Airtel.","start":2.56,"end":4.5,"sentiment":"neutral","sentiment_score":0.2798060953617096}],"sentiment":"neutral","sentiment_score":0.2810652293264866,"channel":0,"num_words":8,"start":1.5999999,"end":4.5},{"sentences":[{"text":"How are you?","start":5.68,"end":6.58,"sentiment":"neutral","sentiment_score":0.26148874560991925},{"text":"I","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.19647052884101868}],"sentiment":"neutral","sentiment_score":0.2452341914176941,"channel":1,"num_words":4,"start":5.68,"end":7.62},{"sentences":[{"text":"Yes.","start":7.52,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.2730478346347809},{"text":"I'm 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your","start":9.44,"end":9.92,"sentiment":"neutral","sentiment_score":0.0219199750572443}],"sentiment":"neutral","sentiment_score":0.0219199750572443,"channel":1,"num_words":2,"start":9.44,"end":9.92},{"sentences":[{"text":"Maureen.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.02661850117146969}],"sentiment":"neutral","sentiment_score":0.02661850117146969,"channel":0,"num_words":1,"start":9.76,"end":10.26},{"sentences":[{"text":"name.","start":9.92,"end":10.08,"sentiment":"neutral","sentiment_score":0.023152310401201248},{"text":"How do you say your 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I'm ringing about, I've got an Airtel account as you can probably see there, and I'm just having a bit of trouble lately.","start":21.255001,"end":27.115,"sentiment":"neutral","sentiment_score":-0.0920405655245607},{"text":"I can't connect to the Internet.","start":28.07,"end":30.17,"sentiment":"negative","sentiment_score":-0.4749667247136434},{"text":"It just keeps going off and going off.","start":30.63,"end":33.27,"sentiment":"negative","sentiment_score":-0.4499179683625698},{"text":"And what I've had people here helping me, and what what happened is when I first was trying to connect everything here, and that was quite a long time ago now.","start":33.27,"end":45.625,"sentiment":"neutral","sentiment_score":-0.16688068763863656},{"text":"I think a year or two, is it, or whatever.","start":45.625,"end":47.485,"sentiment":"neutral","sentiment_score":-0.14196985512971877}],"sentiment":"neutral","sentiment_score":-0.19305212070717465,"channel":1,"num_words":79,"start":21.255001,"end":47.485},{"sentences":[{"text":"But when I had to put in a password, I I didn't realize with the pass there was passwords listed and, like, with numbers and digits all messed up, and it didn't make any sense to me.","start":47.785,"end":63.28,"sentiment":"neutral","sentiment_score":-0.303777883987169},{"text":"So I just put in an ordinary password like I do with all other things.","start":63.28,"end":67.14,"sentiment":"neutral","sentiment_score":-0.23991611500581106},{"text":"And what I'm having now is that the I managed to get the Wi Fi set up, and and there's this person that come to help me on the weekend because I was having trouble.","start":67.36,"end":80.185005,"sentiment":"neutral","sentiment_score":-0.09766029374940055},{"text":"He was he discovered one of the passwords that was suggested by Airtel when I when I was doing it, a mixture of of numbers and alphas.","start":80.185005,"end":91.22,"sentiment":"neutral","sentiment_score":-0.12430728985755532},{"text":"And because I my TV died too, and he got my TV working with one of your passwords.","start":92.24,"end":96.979996,"sentiment":"neutral","sentiment_score":-0.21623149596982533}],"sentiment":"neutral","sentiment_score":-0.19322043535948702,"channel":1,"num_words":132,"start":47.785,"end":96.979996},{"sentences":[{"text":"But I I now can't get on to the Internet at all because the on I started to write a password down, and I'll something happened.","start":97.28,"end":108.505,"sentiment":"negative","sentiment_score":-0.41316614471949065},{"text":"I I lost my screen.","start":108.645004,"end":110.185,"sentiment":"negative","sentiment_score":-0.4988453686237335},{"text":"And I was wondering if you can tell me from the old records, and I can't find it on my 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the two Airtel numbers that the I suppose you call them account numbers that appear from my white Wi Fi.","start":141.235,"end":148.23001,"sentiment":"neutral","sentiment_score":0.021848361673099653},{"text":"Do you want me to read them out to you?","start":150.29001,"end":151.89,"sentiment":"neutral","sentiment_score":0.020375753194093703},{"text":"Is it 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password back now.","start":192.765,"end":194.845,"sentiment":"negative","sentiment_score":-0.5406409092247486},{"text":"I can tell you the first four the first four.","start":194.845,"end":198.145,"sentiment":"neutral","sentiment_score":-0.07309032119810581}],"sentiment":"neutral","sentiment_score":-0.30622043528817067,"channel":1,"num_words":71,"start":174.57999,"end":198.145},{"sentences":[{"text":"Oh,","start":198.33,"end":198.83,"sentiment":"neutral","sentiment_score":-0.006683330051600933}],"sentiment":"neutral","sentiment_score":-0.006683330051600933,"channel":1,"num_words":1,"start":198.33,"end":198.83},{"sentences":[{"text":"Is it the Wi Fi password or the PPPoE 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WPS.","start":1270.0499,"end":1271.235,"sentiment":"neutral","sentiment_score":0.0046936688013374805}],"sentiment":"neutral","sentiment_score":0.02337779604237188,"channel":0,"num_words":11,"start":1267.49,"end":1271.235},{"sentences":[{"text":"try that for the password.","start":1271.65,"end":1273.03,"sentiment":"neutral","sentiment_score":0.008324937894940376},{"text":"Okay.","start":1273.0901,"end":1273.5901,"sentiment":"neutral","sentiment_score":0.07967926561832428}],"sentiment":"neutral","sentiment_score":0.020217325848837692,"channel":1,"num_words":6,"start":1271.65,"end":1273.5901},{"sentences":[{"text":"Yeah.","start":1274.275,"end":1274.775,"sentiment":"neutral","sentiment_score":0.1234208643436432}],"sentiment":"neutral","sentiment_score":0.1234208643436432,"channel":0,"num_words":1,"start":1274.275,"end":1274.775},{"sentences":[{"text":"I'll put them I'll give it a go 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tonight.","start":1430.795,"end":1434.0951,"sentiment":"neutral","sentiment_score":-0.03691734429448843},{"text":"Right?","start":1434.395,"end":1434.895,"sentiment":"neutral","sentiment_score":-0.0265125036239624}],"sentiment":"neutral","sentiment_score":-0.09632467171177268,"channel":1,"num_words":20,"start":1423.755,"end":1434.895},{"sentences":[{"text":"Okay.","start":1435.13,"end":1435.63,"sentiment":"neutral","sentiment_score":-0.01253142487257719},{"text":"Yeah.","start":1435.93,"end":1436.25,"sentiment":"neutral","sentiment_score":-0.0013221502304077148},{"text":"Let's wait for it.","start":1436.25,"end":1437.435,"sentiment":"neutral","sentiment_score":-0.006960542406886816}],"sentiment":"neutral","sentiment_score":-0.0069492907884220285,"channel":0,"num_words":6,"start":1435.13,"end":1437.435},{"sentences":[{"text":"It's still saying joining at this stage.","start":1438.34,"end":1440.26,"sentiment":"neutral","sentiment_score":-0.09220283904245921},{"text":"That's that's something I I hope.","start":1440.26,"end":1443.88,"sentiment":"neutral","sentiment_score":-0.08950256432096164},{"text":"Now what will I try something else then now?","start":1448.385,"end":1450.625,"sentiment":"neutral","sentiment_score":-0.0753692698975404},{"text":"Or just it's still the screen still is staying joining.","start":1450.625,"end":1454.9451,"sentiment":"neutral","sentiment_score":-0.08128638714551925},{"text":"So the oh, wait.","start":1454.9451,"end":1456.385,"sentiment":"neutral","sentiment_score":-0.00914936512708664}],"sentiment":"neutral","sentiment_score":-0.07528388945178853,"channel":1,"num_words":36,"start":1438.34,"end":1456.385},{"sentences":[{"text":"Let's see.","start":1456.385,"end":1456.865,"sentiment":"neutral","sentiment_score":0.003776825382374227},{"text":"Oh, the green light's still on.","start":1456.865,"end":1458.145,"sentiment":"neutral","sentiment_score":0.037390955413381256},{"text":"That's going 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you.","start":1492.45,"end":1493.19,"sentiment":"positive","sentiment_score":0.41299670934677124}],"sentiment":"neutral","sentiment_score":0.13260467421440852,"channel":1,"num_words":21,"start":1487.435,"end":1493.19},{"sentences":[{"text":"You're welcome.","start":1494.705,"end":1495.365,"sentiment":"neutral","sentiment_score":0.19618651270866394}],"sentiment":"neutral","sentiment_score":0.19618651270866394,"channel":0,"num_words":2,"start":1494.705,"end":1495.365},{"sentences":[{"text":"Or maybe that was just it, But","start":1502.165,"end":1507.625,"sentiment":"neutral","sentiment_score":0.023450365156999657}],"sentiment":"neutral","sentiment_score":0.023450365156999657,"channel":1,"num_words":7,"start":1502.165,"end":1507.625},{"sentences":[{"text":"It's still connecting.","start":1507.2,"end":1508.34,"sentiment":"neutral","sentiment_score":-0.005245768154660861}],"sentiment":"neutral","sentiment_score":-0.005245768154660861,"channel":0,"num_words":3,"start":1507.2,"end":1508.34},{"sentences":[{"text":"it's just saying joining.","start":1509.125,"end":1510.325,"sentiment":"neutral","sentiment_score":-0.019831066951155663},{"text":"Yeah.","start":1510.325,"end":1510.565,"sentiment":"neutral","sentiment_score":-0.023315440863370895},{"text":"Still saying joining.","start":1510.565,"end":1511.445,"sentiment":"neutral","sentiment_score":-0.019666082536180813},{"text":"Yep.","start":1511.445,"end":1511.945,"sentiment":"neutral","sentiment_score":-0.0006977524608373642},{"text":"Yep.","start":1512.325,"end":1512.825,"sentiment":"neutral","sentiment_score":-0.016696680337190628}],"sentiment":"neutral","sentiment_score":-0.017903238907456397,"channel":1,"num_words":10,"start":1509.125,"end":1512.825},{"sentences":[{"text":"There's no lights flashing or anything.","start":1512.965,"end":1514.565,"sentiment":"neutral","sentiment_score":-0.18914980192979178},{"text":"It's just just come up with a straight big big black print at the top of the page joining.","start":1514.565,"end":1520.37,"sentiment":"neutral","sentiment_score":-0.14864386226001539},{"text":"Fabulous.","start":1522.5099,"end":1523.0099,"sentiment":"neutral","sentiment_score":0.27020344138145447},{"text":"Send aside like, I don't do that many things on the on the on this.","start":1529.1499,"end":1534.9349,"sentiment":"neutral","sentiment_score":-0.14627420008182526},{"text":"And, like I said, pay my bills or whatever, do my banking.","start":1535.5549,"end":1538.855,"sentiment":"neutral","sentiment_score":-0.09921868114421765}],"sentiment":"neutral","sentiment_score":-0.13346539486972792,"channel":1,"num_words":53,"start":1512.965,"end":1538.855},{"sentences":[{"text":"I just don't wanna spoil the rest of your 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you.","start":1565.8651,"end":1566.6051,"sentiment":"positive","sentiment_score":0.5674583315849304}],"sentiment":"positive","sentiment_score":0.5726219740780917,"channel":1,"num_words":11,"start":1560.7451,"end":1566.6051},{"sentences":[{"text":"I'm just so sorry.","start":1567.9451,"end":1568.8251,"sentiment":"neutral","sentiment_score":-0.1613515606150031},{"text":"It's just just the way life is.","start":1568.8251,"end":1571.4651,"sentiment":"neutral","sentiment_score":-0.23340132619653428},{"text":"I just I was a truck driver when I was a worker.","start":1571.4651,"end":1575.38,"sentiment":"neutral","sentiment_score":-0.08159685041755438},{"text":"And back in my day, we didn't have computers or anything when I left work.","start":1575.76,"end":1579.62,"sentiment":"neutral","sentiment_score":-0.15786114285389583},{"text":"And they've they've all been strange to me, and I I don't.","start":1579.9199,"end":1584.64,"sentiment":"negative","sentiment_score":-0.34694883848230046}],"sentiment":"neutral","sentiment_score":-0.19579361870884895,"channel":1,"num_words":50,"start":1567.9451,"end":1584.64},{"sentences":[{"text":"I live by myself, and so I'm not constantly talking to people about computers or dealing with computers.","start":1584.64,"end":1591.635,"sentiment":"neutral","sentiment_score":-0.26896781225999195},{"text":"Well, I don't know.","start":1591.635,"end":1592.275,"sentiment":"neutral","sentiment_score":-0.22337288036942482},{"text":"That's why I don't have a computer because I just didn't need one.","start":1592.275,"end":1595.415,"sentiment":"neutral","sentiment_score":-0.2612895197593249},{"text":"And like I said, I just got my little old phone here that I use all the time.","start":1596.115,"end":1600.2949,"sentiment":"neutral","sentiment_score":-0.21248680022027758},{"text":"And, unfortunately, this building that I live in, it worries a lot of other people more than me because they are business people that work from home, and forever, the Internet is dropping out or they can't get connections.","start":1600.35,"end":1616.6951,"sentiment":"negative","sentiment_score":-0.402483901152244}],"sentiment":"neutral","sentiment_score":-0.3114490266079488,"channel":1,"num_words":92,"start":1584.64,"end":1616.6951},{"sentences":[{"text":"And it's only that just the last probably for two weeks now, I just, like, sometimes I just look up look up on my bank because I'm a pensioner now, and I just check with pension data, make sure my my money goes in.","start":1618.435,"end":1633.4601,"sentiment":"neutral","sentiment_score":-0.15778586370023814},{"text":"And and then I looked up because I think I'm due to pay a bill next week, so I just make sure that I've got enough money in my account to pay my bill.","start":1633.76,"end":1642.18,"sentiment":"neutral","sentiment_score":-0.16106719742803013},{"text":"And not for Airtel, I think for the my body corporate.","start":1642.545,"end":1646.385,"sentiment":"neutral","sentiment_score":-0.15202068198810925},{"text":"I've got a bill for my body corporate.","start":1646.385,"end":1648.4851,"sentiment":"neutral","sentiment_score":-0.20351209491491318},{"text":"And I was just making sure I had enough money, and then I've I couldn't get through.","start":1649.025,"end":1652.805,"sentiment":"neutral","sentiment_score":-0.294518360758529}],"sentiment":"neutral","sentiment_score":-0.18180700973199124,"channel":1,"num_words":114,"start":1618.435,"end":1652.805},{"sentences":[{"text":"I couldn't get through to my bank even to check how much money I had in my 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flashing","start":1685.485,"end":1686.57,"sentiment":"neutral","sentiment_score":-0.17772276202837625}],"sentiment":"neutral","sentiment_score":-0.1425924433602227,"channel":1,"num_words":9,"start":1683.7251,"end":1686.57},{"sentences":[{"text":"Mhmm.","start":1686.48,"end":1686.98,"sentiment":"neutral","sentiment_score":-0.1734050214290619}],"sentiment":"neutral","sentiment_score":-0.1734050214290619,"channel":0,"num_words":1,"start":1686.48,"end":1686.98},{"sentences":[{"text":"or blinking or no light flashing.","start":1686.57,"end":1688.9299,"sentiment":"neutral","sentiment_score":-0.16581894208987555},{"text":"It's just written across the middle of the screen joining,","start":1688.9299,"end":1691.75,"sentiment":"neutral","sentiment_score":-0.06901667527854442}],"sentiment":"neutral","sentiment_score":-0.1053175253327936,"channel":1,"num_words":16,"start":1686.57,"end":1691.75},{"sentences":[{"text":"Okay.","start":1693.9425,"end":1694.4425,"sentiment":"neutral","sentiment_score":0.04192600026726723}],"sentiment":"neutral","sentiment_score":0.04192600026726723,"channel":0,"num_words":1,"start":1693.9425,"end":1694.4425},{"sentences":[{"text":"which is good, but I think because, usually, that would come up and then it would immediately go, and then it would say password incorrect, but it hasn't done that this time.","start":1695.25,"end":1704.1951,"sentiment":"neutral","sentiment_score":-0.25306293834000826},{"text":"I think you've hit the nail on the head, mate.","start":1704.1951,"end":1705.875,"sentiment":"neutral","sentiment_score":-0.234713639318943},{"text":"I think you got 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me.","start":1713.395,"end":1713.9551,"sentiment":"neutral","sentiment_score":-0.09850673377513885},{"text":"Okay.","start":1713.9551,"end":1714.4551,"sentiment":"neutral","sentiment_score":-0.01366083323955536},{"text":"Should I try and see if it's working then?","start":1714.9601,"end":1717.14,"sentiment":"neutral","sentiment_score":-0.002937761238879628},{"text":"Like, say if I try and look up my bank and see if it just goes to the bank, well, I see.","start":1719.2001,"end":1722.8,"sentiment":"neutral","sentiment_score":-0.035660507369109175}],"sentiment":"neutral","sentiment_score":-0.030310115830174515,"channel":1,"num_words":35,"start":1712.755,"end":1722.8},{"sentences":[{"text":"Because I wasn't able to do that before.","start":1722.8,"end":1724.66,"sentiment":"neutral","sentiment_score":-0.10887711029499769},{"text":"Should I give it a 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The representative confirms her router is connected to the WAN port and attempts to reset her password. They also check the modem and modem to see if they work. Marie is also trying to connect to her computer and phone for communication, but the password still fails. The agent suggests updating her password and trying a different device for her TV. The conversation ends with the agent offering to call her back if she has any issues and thanking her for her help."},"intents":{"segments":[{"text":"I can't connect to the Internet. It just keeps going off and going off.","start_word":64,"end_word":77,"intents":[{"intent":"Fix internet connection","confidence_score":0.4012236}]},{"text":"The the router I I don't Mhmm. have the router connected. I've got a I'm I'm not very organized. The the I can see the router I can see the router from here where I am, and the red light is on, so it's connected to power. But if you'll please No Internet. Mhmm.","start_word":624,"end_word":677,"intents":[{"intent":"Confirm router connection","confidence_score":0.007088783}]},{"text":"So did you press anything with the router? Just Yeah.","start_word":896,"end_word":905,"intents":[{"intent":"Fix router configuration","confidence_score":0.016248113}]},{"text":"the router still or has a red light or it's changing? One second.","start_word":1339,"end_word":1351,"intents":[{"intent":"Confirm router status","confidence_score":0.003949986}]},{"text":"Did you change the Wi Fi password before? Might be changed. 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And, like I said, pay my bills or whatever, do my banking.","start_word":2861,"end_word":2887,"intents":[{"intent":"Pay bills","confidence_score":0.17547973},{"intent":"Pay bills","confidence_score":0.043923073}]},{"text":"Will I just save mucking you around for the rest of the day?","start_word":2945,"end_word":2957,"intents":[{"intent":"Save money","confidence_score":0.03973975}]},{"text":"And, unfortunately, this building that I live in, it worries a lot of other people more than me because they are business people that work from home, and forever, the Internet is dropping out or they can't get connections.","start_word":3078,"end_word":3116,"intents":[{"intent":"Explore internet connectivity","confidence_score":0.0017960154}]},{"text":"I couldn't get through to my bank even to check how much money I had in my account. Yeah?","start_word":3232,"end_word":3250,"intents":[{"intent":"Check account status","confidence_score":0.31074518}]},{"text":"It's just just saying joining here. It's not flashing Mhmm. or blinking or no light flashing. It's just written across the middle of the screen joining, Okay.","start_word":3254,"end_word":3280,"intents":[{"intent":"Understand join issue","confidence_score":0.000005542678}]},{"text":"I I'd like to be able to try something else for you, but I don't use nothing else. I only go to my bank pretty much. You know, that's about all I use it for. Mhmm. Okay.","start_word":3465,"end_word":3501,"intents":[{"intent":"Try other solutions","confidence_score":0.026742984}]},{"text":"feel free to give us a call anytime. I will do this.","start_word":3534,"end_word":3545,"intents":[{"intent":"Request call back","confidence_score":0.006294023}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.11360377073287964},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3555157780647278},{"text":"This is Maureen from Airtel. 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But when I had to put in a password, I I didn't realize with the pass there was passwords listed and, like, with numbers and digits all messed up, and it didn't make any sense to me. So I just put in an ordinary password like I do with all other things. And what I'm having now is that the I managed to get the Wi Fi set up, and and there's this person that come to help me on the weekend because I was having trouble. He was he discovered one of the passwords that was suggested by Airtel when I when I was doing it, a mixture of of numbers and alphas. And because I my TV died too, and he got my TV working with one of your passwords.","start_word":78,"end_word":250,"sentiment":"neutral","sentiment_score":-0.1915283799171448},{"text":"But I I now can't get on to the Internet at all because the on I started to write a password down, and I'll something happened. I I lost my screen.","start_word":251,"end_word":281,"sentiment":"negative","sentiment_score":-0.4240570664405823},{"text":"And I was wondering if you can tell me from the old records, and I can't find it on my phone. I've been looking through it all the hours yesterday and again today. Do you have a record of what the password would be? The ones that you suggested that I take. I can give you some of the letters, but then they then the screen went down. And, like, if you if you've got if you got my screen up at all right there, the Yeah. Are the the you the referring the mhmm. Yeah. the the two Airtel numbers that the I suppose you call them account numbers that appear from my white Wi Fi. Do you want me to read them out to you? Is it 5G1050? Mhmm. Yeah. Right? And then it's 2 point 4G105. 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Well, it's probably the it's the password that the computer asked me for. Not the computer. I haven't got a computer. It's the password that the screen asked me for when I'm trying to log in to that Airtel Airtel number. When I'm trying to log in, it asked me for a password.","start_word":503,"end_word":577,"sentiment":"neutral","sentiment_score":-0.18741385638713837},{"text":"And then when I put the password try to put the password in, it says it's the wrong password.","start_word":578,"end_word":596,"sentiment":"negative","sentiment_score":-0.37523752450942993},{"text":"Incorrect So password. you're Sorry. trying yeah. So you're Yep. trying to log in to the router's interface. Alright. Am I Now correct? the the the yeah. The the router I I don't Mhmm. have the router connected. I've got a I'm I'm not very organized. The the I can see the router I can see the router from here where I am, and the red light is on, so it's connected to power. But if you'll please No Internet. Mhmm. forgive me with this, and I'll try and explain to you.","start_word":597,"end_word":688,"sentiment":"neutral","sentiment_score":-0.1145036518573761},{"text":"I had a lot of trouble getting anything set up in this place because the people that developed this unit that I live in, there's 51 units here, the people that developed it put in their own schemes with everything, phone, Internet, computer, and people are complaining all the time. And I I've been down to the phone shop this morning even again to try and get the boys down there to help me, but they insist, and I think it's correct, that this year these block of units we're in, the reception here is disgusting, and people are having trouble all all the time.","start_word":689,"end_word":793,"sentiment":"negative","sentiment_score":-0.5122227668762207},{"text":"You might understand this word better. I mean, there's something about an embedded network. Have you heard of that? Yeah. Yeah. Embedded. Well, yeah, well, that name that comes up all the time. They say it's well, that's that's obviously what's happened here. They put in a system and, like, Mhmm. even to get the a phone on here, but I'm with you on the phone, of course, because I have to go through their their company and you will wanna and they offer you as a provider. Mhmm. Yeah. Yeah. Am I So making sense? Sorry. yes. Yeah. I get it. So did you press anything with the router? Just Yeah. Oh, to I never check. touched the router. Now all we made sure is that it was plugged into the wall probably. Okay. Can you tell me how it it is plugged in by the wall? At the wall. Yeah. One second. I'll So go to the at list. yeah. So at Yep. the back of the router, is it connected to the w a n, the yellow cable w a n port? I'm just getting it now. So wait one second. The Sure. yellow the yellow plug in the yellow plug is plugged into the what is it? It says no. It's plugged into LAN. Is it? LAN No. It should be w a n. or w WAN? Yeah. W a n. No. There's no w e n on the router. There's a it says power reset, then there's a w the the w a n and l a n and l A N two and an L a N three. Only w l a n. Just w a n, then then separately, l a n, and then separately oh, and then the then it goes to a white cord, and that says L A N two. And then there's another hole with nothing in it. That says L A N three, but there's not nothing connected to that one. You said the first port W A N? W A For Apple, W A N. W I N? Yes. I For Apple. Yes. There's nothing connected W in a. that. There's Okay. oh, sorry. Yeah. W Yeah. I N. Yes. Let me just spell it. W for whiskey, A Yes. for alpha, Yes. then N for number. Answer number. Yes. Yeah. Can we connect the yellow cable to that plate instead? Oh, to connect the yellow yeah. Because there's nothing in that one. So connect the yellow cable to that one. Okay. Yeah. Correct. One second. One second. Okay. I've done that. Yes. And that is connected into the wall, which goes up into the up into the roof to connect to the area, I suppose, does it, or something? Yeah. Can I know where it is connected? The other end of the cable? Disconnected On from what the port? Mhmm. well, there's no port. They because I'm in I live in the unit and I'm on the 3rd Floor, the all the everything goes into the wall, and the rest goes up through the Okay. wall, up to the roof. Yeah. Apparently. I see.","start_word":794,"end_word":1321,"sentiment":"neutral","sentiment_score":-0.03820293718440966},{"text":"Hang on. It's a horrible Is it setup. Well, sorry.","start_word":1322,"end_word":1331,"sentiment":"negative","sentiment_score":-0.651289701461792},{"text":"yeah. Yep. Go on. You're Is alright. the router still or has a red light or it's changing? One second. The red light is oops. I'm gonna look the other way. Sorry. One second. Now the red light is not on now. There's a green light. Yes. Okay. Can you try to use the Internet now to see if it's working? Oh, okay. One second. I'll get back. Sure. I'll just yeah. You're alright. Sorry. One second. Yep. Yeah. Take your time.","start_word":1332,"end_word":1413,"sentiment":"neutral","sentiment_score":-0.020216941833496097},{"text":"Oh, my place is a mess. I I've had people here trying to get it all working for me. It's like a pig's eye at the moment.","start_word":1414,"end_word":1440,"sentiment":"negative","sentiment_score":-0.49849578738212585},{"text":"Sorry. I'm just trying to just trying to get it so that I can see this green light from my desk. One second. Now the green light is still on or something. Alright. Now Sorry. One second. Wait. Hold on. I'm sorry. I'm still trying. I won't be there, hopefully. Yeah. No worries. K. Okay. One second. I'll try now. Here we go. Enter password. One second. Sure.","start_word":1441,"end_word":1508,"sentiment":"neutral","sentiment_score":-0.10546223074197768},{"text":"Oh, you've done wonderful.","start_word":1509,"end_word":1512,"sentiment":"positive","sentiment_score":0.3934980630874634},{"text":"Oh, no. It was good for a couple of seconds, and now it's come up again now that the password is incorrect. I entered the password too after the green light was on, and now it's saying that the password is incorrect. Okay. Can you check underneath your router? One second. Sorry. There's a there should be a sticker through where you find your network name and password. Yeah. On the on the back of the Sorry. Yeah. the router. Yep. Mhmm. That that password, I've been using that password that it has the same password for both the username and the pass has the same yeah. Username and password both have the same number or the same name.","start_word":1513,"end_word":1631,"sentiment":"neutral","sentiment_score":-0.14302121102809906},{"text":"And I've been trying them, and they don't work either.","start_word":1632,"end_word":1641,"sentiment":"negative","sentiment_score":-0.33934876322746277},{"text":"Want me to try them again? I'll try them again while you're here. I'll try them while you're Okay. here. Did you change the Wi Fi password before? Might be changed. That's why it that's no longer working. Oh, I haven't really changed anything. I've just tried to work with what I had what was there.","start_word":1642,"end_word":1697,"sentiment":"neutral","sentiment_score":-0.12180257216095924},{"text":"And so I I had trouble because, like I said, one of the guys that was here trying to help me, he discovered the passwords, so I wrote one of them down.","start_word":1698,"end_word":1729,"sentiment":"negative","sentiment_score":-0.33511459827423096},{"text":"And Mhmm. then and then we were still scrolling through, and another one appeared.","start_word":1730,"end_word":1743,"sentiment":"neutral","sentiment_score":-0.2079185247421265},{"text":"And by the time I got some paper on that to write the second password down, the screen had changed, and I didn't have that. I've only been trying the same two passwords all the time. The one that I've got written down and the these ones that you've now got me looking at on the back of the router, they're the only passwords I've been trying. And it just says they're not working.","start_word":1744,"end_word":1817,"sentiment":"negative","sentiment_score":-0.36724528670310974},{"text":"Incorrect. Okay. Because what what what is the password you're trying? Is it the PIN, Wi Fi key? Oh, no. It's not the key. It's under the on the back of the router, it's got Wi Fi key. Oh, yes. Wi Fi key. I've been trying that one. Yes. Correct. Sorry. And that that doesn't work.","start_word":1818,"end_word":1873,"sentiment":"neutral","sentiment_score":-0.08673494309186935},{"text":"And and I just discovered there, looking at it again, I've I've one of the one of the letters I've written down is incorrect. That might be why that's not working.","start_word":1874,"end_word":1904,"sentiment":"negative","sentiment_score":-0.3777762949466706},{"text":"Right? I don't know. I'll try that again later. And and then underneath the key, it's got a username and password. Both those are the same. I've been trying them, but they don't work at all. Yeah. That is for the router's interface credential. Wi Fi key is the password Okay. or I'll try those things. Do you do you wanna hang on while I'm trying that again? yeah. Mhmm. Okay.","start_word":1905,"end_word":1975,"sentiment":"neutral","sentiment_score":-0.1094946360713999},{"text":"Great. Thanks for that. I'll try that then.","start_word":1976,"end_word":1983,"sentiment":"positive","sentiment_score":0.6201230883598328},{"text":"Yeah. Bear Sure. with me. So here we go. Password. Alright. SB. Alright. You're trying now the Wi Fi I'm key I'm or trying PIN? I'm trying now the Wi Fi key. Yes. Okay. Yes. One second. Sorry. AAQG. Still going. Here we go. 32495. Yes. Oh, it's I think it it's asking me oh, it's just it says joining at first. Now it says click on the setting correct password again. Yep. God. I think the password has been Alright. changed because that's that's the the password that we know. So how do I get a how do I get a password? How can I get a password then? Or what am I gonna do to get one? Yeah. I think we need to log in to the router's interface. Do you have your laptop or Have who? computer? Sorry. Do you have your laptop or computer? I I don't have a computer or an iPad. I'm sorry. See? Because I've I'm used I just don't know how to use them. All I've got is all I've got is my little phone here, and I just anything I need to do in the past, I just look up Wi Fi or or the Internet and just work. Not but I don't do much stuff like that anyway. So I I have it here, but that's why I haven't got a computer, and I thought I don't use them. The only thing I do on my phone even now is my banking. I'll pay my accounts, like, you'll pay the Airtel accounts, and and, yeah, my banking and and oh, that's it. Banking and telephone calls, really. The odd Internet the odd phone. That's it. I I Do you have, like, other devices that is already connected to the Wi Fi? No. That's it, though. Okay.","start_word":1984,"end_word":2289,"sentiment":"neutral","sentiment_score":-0.03178783878684044},{"text":"I I see, I I function on I'm totally computer illiterate.","start_word":2290,"end_word":2300,"sentiment":"negative","sentiment_score":-0.4527269005775452},{"text":"I've never had them, and it's only that I moved into this unit I'm in now. And with my banking and my and stuff like that, I needed I needed to get something, and that's why I've gone through you. And that's the only thing I've got. I've got I've got my phone with Do the you Internet have a WhatsApp? on the oh, I'm sorry. Do you have WhatsApp? No. No. Truly. Truly. Okay. I've just got a all I've got here is a a a what do you call it? A Panasonic thing for my TV. It's Yeah. it's collected for the Can walls. you, yeah, can you read for me the stick underneath your router? Read you the what router? This All the details, what? written The model there. number? The model number and stuff like that? You mean? No. Like, the details. SSID, Wi Fi key. What what are the details written To the for router. me to you know? All it says on the front is it's a Wi Fi six. Right? That's correct? Is that what you mean? The Yeah. Mhmm. the model number on the back is r three thousand. There's an IP number. Do you need that IP? I p no. What else? No? Mhmm. Yeah. Eight zero three. There's something that says SSID, ask for 8000. Mhmm. Oh, that Okay. that that then goes on to be the rest of the whatever that RGRG1050, or Mhmm. there's a two four g ten fifty. Mhmm. And there it's got SSID next to both of them. SSID R3000. I don't know if it has some sort of number. Oh, RN3000. That must be a model number too or something. It's RN302025300. On the back also, there's another number WPS underneath the W the what's d the s. w p s one, five five, six three five eight three. That's underneath the username and the password. That's Okay. Can we try that one for the password? The WPS. try that for the password. Okay. Yeah. I'll put them I'll give it a go now. Here we go.","start_word":2301,"end_word":2653,"sentiment":"neutral","sentiment_score":-0.04346953966673305},{"text":"Thank you. Sure. Thank you. Thank you.","start_word":2654,"end_word":2660,"sentiment":"positive","sentiment_score":0.46314677596092224},{"text":"Please bear with me. I'm sorry.","start_word":2661,"end_word":2666,"sentiment":"neutral","sentiment_score":-0.11748212575912476},{"text":"Sorry. I'm just having trouble getting through this time.","start_word":2667,"end_word":2675,"sentiment":"negative","sentiment_score":-0.4666265547275543},{"text":"Oh, gosh. Alright. I got here it is. Okay. It's all that. Here we go. S. Oh, you might have kicked the goal there, mate. It's still saying joining. It hasn't said incorrect now. That might be it. The WPS one might be the number we need tonight. Right? Okay. Yeah. Let's wait for it. It's still saying joining at this stage. That's that's something I I hope. Now what will I try something else then now? Or just it's still the screen still is staying joining. So the oh, wait. Let's see. Oh, the green light's still on. That's going good. Hello? Is there something I can do to try and see if it works? I don't wanna I don't wanna mess you up, though.","start_word":2676,"end_word":2801,"sentiment":"neutral","sentiment_score":-0.05023609846830368},{"text":"You're going great. You you worked this out great. Thank you.","start_word":2802,"end_word":2812,"sentiment":"positive","sentiment_score":0.4381572902202606},{"text":"You're welcome. Or maybe that was just it, But It's still connecting. it's just saying joining. Yeah. Still saying joining. Yep. Yep. There's no lights flashing or anything. It's just just come up with a straight big big black print at the top of the page joining. Fabulous. Send aside like, I don't do that many things on the on the on this. And, like I said, pay my bills or whatever, do my banking. I just don't wanna spoil the rest of your day. Do you want me to just let you go now? And if I have any trouble the rest of the day if if it if for some reason I have to use this later in the day and it doesn't work, maybe I'll just ring back tomorrow. Will I just save mucking you around for the rest of the day? Yeah. No worries. I can wait. Okay. Okay.","start_word":2813,"end_word":2965,"sentiment":"neutral","sentiment_score":-0.1491087447194492},{"text":"Thank you. You're a very patient lady. Thank you.","start_word":2966,"end_word":2974,"sentiment":"positive","sentiment_score":0.6486047506332397},{"text":"I'm just so sorry. It's just just the way life is. I just I was a truck driver when I was a worker. And back in my day, we didn't have computers or anything when I left work. And they've they've all been strange to me, and I I don't. I live by myself, and so I'm not constantly talking to people about computers or dealing with computers. Well, I don't know. That's why I don't have a computer because I just didn't need one. And like I said, I just got my little old phone here that I use all the time.","start_word":2975,"end_word":3077,"sentiment":"neutral","sentiment_score":-0.220653772354126},{"text":"And, unfortunately, this building that I live in, it worries a lot of other people more than me because they are business people that work from home, and forever, the Internet is dropping out or they can't get connections.","start_word":3078,"end_word":3116,"sentiment":"negative","sentiment_score":-0.3994779586791992},{"text":"And it's only that just the last probably for two weeks now, I just, like, sometimes I just look up look up on my bank because I'm a pensioner now, and I just check with pension data, make sure my my money goes in. And and then I looked up because I think I'm due to pay a bill next week, so I just make sure that I've got enough money in my account to pay my bill. And not for Airtel, I think for the my body corporate. I've got a bill for my body corporate. And I was just making sure I had enough money, and then I've I couldn't get through. I couldn't get through to my bank even to check how much money I had in my account. Yeah? Is it still joining? It's just just saying joining here. It's not flashing Mhmm. or blinking or no light flashing. It's just written across the middle of the screen joining, Okay. which is good, but I think because, usually, that would come up and then it would immediately go, and then it would say password incorrect, but it hasn't done that this time. I think you've hit the nail on the head, mate. I think you got it. Oh, Yes. But it should not be taking that long. okay. Pardon me. Okay. Should I try and see if it's working then? Like, say if I try and look up my bank and see if it just goes to the bank, well, I see. Because I wasn't able to do that before. Should I give it a try? Maybe. Yes. Can we try? Give Let's it a try? Hopefully, you're right. Thank you. Yep. see. Yep. That's gone off. I was able to get to my bank. I can see my bank account. Yep. Okay. That means you have now the Internet? It does. Yes. No. Yep. Accounts. Yep. I can Okay. look to my yeah. Okay. So What that means the device is connected. well, at this point in time, it's working because, yeah, Mhmm. I I'd like to be able to try something else for you, but I don't use nothing else. I only go to my bank pretty much. You know, that's about all I use it for. Mhmm. Okay. Okay.","start_word":3117,"end_word":3502,"sentiment":"neutral","sentiment_score":-0.1113630848999468},{"text":"So great. I think Internet is now working.","start_word":3503,"end_word":3510,"sentiment":"positive","sentiment_score":0.38313373923301697},{"text":"Okay. Yep. It appears to be Mhmm. working. Yep. Exactly. Yeah. So if you run into any issues or have more questions, Yep. feel free to give us a call anytime.","start_word":3511,"end_word":3541,"sentiment":"neutral","sentiment_score":0.21321111917495728},{"text":"I will do this. And I thank you. I thank you so very, very much for being so patient Yeah. and You're solid welcome. with me. Thank You're you. welcome. Bye. Have a great Have day. a good day. You too.","start_word":3542,"end_word":3582,"sentiment":"positive","sentiment_score":0.614993666730276},{"text":"Bye bye. Bye. Bye bye.","start_word":3583,"end_word":3587,"sentiment":"neutral","sentiment_score":0.1517176330089569}],"average":{"sentiment":"neutral","sentiment_score":-0.1035512376970884}}}}