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Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"person","start":0.24,"end":0.48,"confidence":0.7685547,"punctuated_word":"Person","sentiment":"negative","sentiment_score":-0.34956997632980347},{"word":"you","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2612372934818268},{"word":"are","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.22043687105178833},{"word":"calling","start":0.96,"end":1.4399999,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.3035793900489807},{"word":"is","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4218915104866028},{"word":"not","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4414507150650024},{"word":"available","start":1.92,"end":2.42,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.45391321182250977},{"word":"please","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.3801359534263611},{"word":"leave","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.27393442392349243},{"word":"a","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.28332358598709106},{"word":"short","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.17850933969020844},{"word":"message","start":4.0,"end":4.5,"confidence":0.9375,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.19025006890296936},{"word":"and","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13071800768375397},{"word":"it","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.16817522048950195},{"word":"will","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.11073624342679976},{"word":"be","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1089559867978096},{"word":"sent","start":5.2799997,"end":5.6,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.09680848568677902},{"word":"as","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.10514888167381288},{"word":"an","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.13039135932922363},{"word":"audio","start":6.0,"end":6.3199997,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.1217469871044159},{"word":"message","start":6.3199997,"end":6.8199997,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.17353443801403046}],"paragraphs":{"transcript":"\nPerson you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"Person you are calling is not available.","start":0.24,"end":2.42,"sentiment":"negative","sentiment_score":-0.35029699546950205},{"text":"Please leave a short message, and it will be sent as an audio message.","start":2.96,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.17516921300973212}],"sentiment":"neutral","sentiment_score":-0.23354514049632208,"num_words":21,"start":0.24,"end":6.8199997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hello, Yuan. My name is Mary, and I'm calling from Airtel. You've received your ticket filed and would like to communicate you over regarding with your concern. If you received this message, please don't hesitate to call us, and we'll be more than happy to assist. Thank you, and have a great day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Person you are calling is not available.","start":0.24,"end":2.42,"sentiment":"negative","sentiment_score":-0.35029699546950205},{"text":"Please leave a short message, and it will be sent as an audio message.","start":2.96,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.17516921300973212}],"sentiment":"neutral","sentiment_score":-0.23354514049632208,"channel":1,"num_words":21,"start":0.24,"end":6.8199997},{"sentences":[{"text":"Hello, Yuan.","start":8.32,"end":9.2,"sentiment":"neutral","sentiment_score":0.07766289636492729},{"text":"My name is Mary, and I'm calling from Airtel.","start":9.2,"end":11.94,"sentiment":"neutral","sentiment_score":0.08031144779589441},{"text":"You've received your ticket filed and would like to communicate you over regarding with your concern.","start":12.184999,"end":18.285,"sentiment":"neutral","sentiment_score":0.02195512061007321},{"text":"If you received this message, please don't hesitate to call us, and we'll be more than happy to assist.","start":18.505,"end":22.765,"sentiment":"neutral","sentiment_score":0.2309102880719461},{"text":"Thank you, and have a great day.","start":22.904999,"end":24.345,"sentiment":"positive","sentiment_score":0.6985845225197929}],"sentiment":"neutral","sentiment_score":0.19824146950301133,"channel":0,"num_words":53,"start":8.32,"end":24.345},{"sentences":[{"text":"Goodbye.","start":24.345,"end":24.845,"sentiment":"neutral","sentiment_score":0.10331938415765762}],"sentiment":"neutral","sentiment_score":0.10331938415765762,"channel":0,"num_words":1,"start":24.345,"end":24.845}]},"summary":{"result":"success","short":"The customer's call is not available and they are prompted to leave a message. 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