{"metadata":{"transaction_key":"deprecated","request_id":"01a084db-50e3-7a82-a2fe-c27a7e7266bb","sha256":"34f7a3fbc7c09bc9f49b5ef0604eedb889725f65b20a9eddaea74df0673007a1","created":"2026-09-09T06:29:21.589Z","duration":7.3439374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Tony. I'm afraid I'm on the phone at the moment. Please leave a message. I'll get back to you straight","confidence":0.9980469,"words":[{"word":"hi","start":1.8399999,"end":2.08,"confidence":0.98999023,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04177701473236084},{"word":"you've","start":2.08,"end":2.32,"confidence":0.9885254,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.05561552941799164},{"word":"reached","start":2.32,"end":2.6399999,"confidence":0.99609375,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.04896082356572151},{"word":"tony","start":2.6399999,"end":3.1399999,"confidence":0.9460449,"punctuated_word":"Tony.","sentiment":"neutral","sentiment_score":0.06758773326873779},{"word":"i'm","start":3.1999998,"end":3.36,"confidence":0.41589355,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5658981800079346},{"word":"afraid","start":3.36,"end":3.6,"confidence":0.51708984,"punctuated_word":"afraid","sentiment":"negative","sentiment_score":-0.5591186285018921},{"word":"i'm","start":3.6,"end":3.76,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.529507040977478},{"word":"on","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.5842443108558655},{"word":"the","start":3.9199998,"end":4.0,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6401386260986328},{"word":"phone","start":4.0,"end":4.24,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.6628633141517639},{"word":"at","start":4.24,"end":4.3199997,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6142813563346863},{"word":"the","start":4.3199997,"end":4.48,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5236581563949585},{"word":"moment","start":4.48,"end":4.96,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.4735117554664612},{"word":"please","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.32334643602371216},{"word":"leave","start":5.2799997,"end":5.52,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2733265161514282},{"word":"a","start":5.52,"end":5.6,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2987336814403534},{"word":"message","start":5.6,"end":6.1,"confidence":0.9802246,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2832472026348114},{"word":"i'll","start":6.16,"end":6.3999996,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.005280276294797659},{"word":"get","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.04939846694469452},{"word":"back","start":6.56,"end":6.64,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.055103570222854614},{"word":"to","start":6.64,"end":6.7999997,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007743507623672485},{"word":"you","start":6.7999997,"end":6.96,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0031575411558151245},{"word":"straight","start":6.96,"end":7.3439374,"confidence":0.9770508,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":-0.013730879873037338}],"paragraphs":{"transcript":"\nHi. You've reached Tony. I'm afraid I'm on the phone at the moment. Please leave a message. I'll get back to you straight","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.04177701473236084},{"text":"You've reached Tony.","start":2.08,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.05738802875081698},{"text":"I'm afraid I'm on the phone at the moment.","start":3.1999998,"end":4.96,"sentiment":"negative","sentiment_score":-0.5725801520877414},{"text":"Please leave a message.","start":4.96,"end":6.1,"sentiment":"neutral","sentiment_score":-0.2946634590625763},{"text":"I'll get back to you straight","start":6.16,"end":7.3439374,"sentiment":"neutral","sentiment_score":-0.021349859967206914}],"sentiment":"neutral","sentiment_score":-0.2715666636460177,"num_words":23,"start":1.8399999,"end":7.3439374}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Tony. I'm afraid I'm on the phone at the moment. Please leave a message. I'll get back to you straight","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.04177701473236084},{"text":"You've reached Tony.","start":2.08,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.05738802875081698},{"text":"I'm afraid I'm on the phone at the moment.","start":3.1999998,"end":4.96,"sentiment":"negative","sentiment_score":-0.5725801520877414},{"text":"Please leave a message.","start":4.96,"end":6.1,"sentiment":"neutral","sentiment_score":-0.2946634590625763},{"text":"I'll get back to you straight","start":6.16,"end":7.3439374,"sentiment":"neutral","sentiment_score":-0.021349859967206914}],"sentiment":"neutral","sentiment_score":-0.2715666636460177,"channel":1,"num_words":23,"start":1.8399999,"end":7.3439374}]},"summary":{"result":"success","short":"Hi. You've reached Tony. I'm afraid I'm on the phone at the moment. Please leave a message. I'll get back to you straight"},"intents":{"segments":[{"text":"Please leave a message.","start_word":13,"end_word":16,"intents":[{"intent":"Leave message","confidence_score":0.5929838}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Tony.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.054317113012075424},{"text":"I'm afraid I'm on the phone at the moment.","start_word":4,"end_word":12,"sentiment":"negative","sentiment_score":-0.5583959817886353},{"text":"Please leave a message. I'll get back to you straight","start_word":13,"end_word":22,"sentiment":"neutral","sentiment_score":-0.13614580035209656}],"average":{"sentiment":"neutral","sentiment_score":-0.25802909003363717}}}}