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My name is Mary. May I have your name, please? I'm sorry. I just wanna make sure that we're on the same page.\n\nSo the mobile number was issued under Airtel India. Correct? So if that's the case, then we advise you to please contact directly the Airtel India as Airtel Australia and Airtel India is being run separately. It's run by different business. Yeah.\n\nCan you tell me your main concern about your Airtel India mobile plan I mean, number or SIM? No. I mean, what what concern do you have with Airtel Indian thing? Yeah. So if that's the case, then no.\n\nWe only cater customer under Airtel Australia Mobile Simplans. Yeah. Yes. No worries. Thank you so much.\n\nAnything else I can help you with? Alright. Thank you so much. Have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Coverage accounts department.","start":2.48,"end":4.0,"sentiment":"neutral","sentiment_score":0.0025667152367532253},{"text":"My name is Mary.","start":4.0,"end":4.88,"sentiment":"neutral","sentiment_score":0.010698846774175763},{"text":"May I have your name, please?","start":4.88,"end":6.1,"sentiment":"neutral","sentiment_score":0.01097756220648686},{"text":"I'm sorry.","start":30.039999,"end":30.599998,"sentiment":"neutral","sentiment_score":-0.05731838569045067},{"text":"I just wanna make sure that we're on the same page.","start":30.599998,"end":32.52,"sentiment":"neutral","sentiment_score":-0.04308885149657726}],"sentiment":"neutral","sentiment_score":-0.018163585838360283,"num_words":26,"start":2.48,"end":32.52},{"sentences":[{"text":"So the mobile number was issued under Airtel India.","start":32.52,"end":38.52,"sentiment":"neutral","sentiment_score":-0.003400213292075528},{"text":"Correct?","start":38.52,"end":39.02,"sentiment":"neutral","sentiment_score":-0.013227940537035464},{"text":"So if that's the case, then we advise you to please contact directly the Airtel India as Airtel Australia and Airtel India is being run separately.","start":40.76,"end":50.665,"sentiment":"neutral","sentiment_score":-0.02815904625906394},{"text":"It's run by different business.","start":50.805,"end":52.745,"sentiment":"neutral","sentiment_score":-0.02381388321518898},{"text":"Yeah.","start":55.18,"end":55.68,"sentiment":"neutral","sentiment_score":0.01092798076570034}],"sentiment":"neutral","sentiment_score":-0.021050154719324338,"num_words":42,"start":32.52,"end":55.68},{"sentences":[{"text":"Can you tell me your main concern about your Airtel India mobile plan I mean, number or SIM?","start":70.105,"end":76.605,"sentiment":"neutral","sentiment_score":-0.009364677075710561},{"text":"No.","start":81.225006,"end":81.545,"sentiment":"neutral","sentiment_score":-0.0353991836309433},{"text":"I mean, what what concern do you have with Airtel Indian thing?","start":81.545,"end":92.87,"sentiment":"neutral","sentiment_score":-0.029212003108114004},{"text":"Yeah.","start":92.87,"end":93.270004,"sentiment":"neutral","sentiment_score":-0.0015942752361297607},{"text":"So if that's the case, then no.","start":93.270004,"end":95.53001,"sentiment":"neutral","sentiment_score":-0.03830686956644058}],"sentiment":"neutral","sentiment_score":-0.021134609499802955,"num_words":39,"start":70.105,"end":95.53001},{"sentences":[{"text":"We only cater customer under Airtel Australia Mobile Simplans.","start":96.310005,"end":104.545,"sentiment":"neutral","sentiment_score":-0.021606119867000315},{"text":"Yeah.","start":106.285,"end":106.685005,"sentiment":"neutral","sentiment_score":0.10611120611429214},{"text":"Yes.","start":106.685005,"end":107.185005,"sentiment":"neutral","sentiment_score":0.083493672311306},{"text":"No worries.","start":107.325005,"end":108.045,"sentiment":"neutral","sentiment_score":0.08293989300727844},{"text":"Thank you so much.","start":108.045,"end":108.925,"sentiment":"neutral","sentiment_score":0.25466296821832657}],"sentiment":"neutral","sentiment_score":0.06939302697120343,"num_words":17,"start":96.310005,"end":108.925},{"sentences":[{"text":"Anything else I can help you with?","start":108.925,"end":110.625,"sentiment":"neutral","sentiment_score":0.039377479680946896},{"text":"Alright.","start":112.525,"end":112.925,"sentiment":"neutral","sentiment_score":0.1944209337234497},{"text":"Thank you so much.","start":112.925,"end":113.645004,"sentiment":"positive","sentiment_score":0.44081517308950424},{"text":"Have a great day.","start":113.645004,"end":114.445,"sentiment":"positive","sentiment_score":0.4514527842402458},{"text":"Goodbye.","start":114.445,"end":114.945,"sentiment":"neutral","sentiment_score":0.19903314113616943}],"sentiment":"neutral","sentiment_score":0.24930401540854397,"num_words":17,"start":108.925,"end":114.945}]}}]},{"alternatives":[{"transcript":"Hi. Hi, Mary. I'm Katie. Actually, I want to inquire about I have a like, you know, about I'm a Indian international student here in Perth, Australia. So I have a Airtel number from India. Is there any possibility to activate that number in Australia? Yes. Yes. Okay. Okay. Okay. So is there any possibility if I call to India customer service and it will be arranged the something like that? To possibility to it's 70 708 7 0. Like like, I want to activate my Indian number here in Australia. Is there any possibility? Okay. Okay. Okay. No worries. Thank you. Yeah. Thank you. Thank you. No. No. No. No. Thank you. Thank you. 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Hi, Mary. I'm Katie. Actually, I want to inquire about I have a like, you know, about I'm a Indian international student here in Perth, Australia. So I have a Airtel number from India.\n\nIs there any possibility to activate that number in Australia? Yes. Yes. Okay. Okay.\n\nOkay. So is there any possibility if I call to India customer service and it will be arranged the something like that? To possibility to it's 70 708 7 0. Like like, I want to activate my Indian number here in Australia. Is there any possibility?\n\nOkay. Okay. Okay. No worries. Thank you.\n\nYeah. Thank you. Thank you. No. No.\n\nNo. No. Thank you. Thank you. 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The agent, Mary, informs her that Airtel Australia is run by different business and advises her to contact Airtel India directly. Katie expresses concern about her Airtel number and Mary explains that they only cater customers under Airtel Australia Mobile. The call ends with the agent thanking Katie and offering further assistance."},"intents":{"segments":[{"text":"Hi, Mary. I'm Katie. Actually, I want to inquire about I have a like, you know, about I'm a Indian international student here in Perth, Australia. So I have a Airtel number from India. Is there any possibility to activate that number in Australia? I'm sorry.","start_word":14,"end_word":59,"intents":[{"intent":"Inquire about airtel number activation","confidence_score":0.29011044}]},{"text":"I'm Katie. Actually, I want to inquire about I have a like, you know, about I'm a Indian international student here in Perth, Australia. So I have a Airtel number from India. Is there any possibility to activate that number in Australia? I'm sorry.","start_word":16,"end_word":59,"intents":[{"intent":"Inquire about airtel india account","confidence_score":0.000080796446}]},{"text":"So if that's the case, then we advise you to please contact directly the Airtel India as Airtel Australia and Airtel India is being run separately. It's run by different business. Okay.","start_word":83,"end_word":114,"intents":[{"intent":"Contact airtel india customer service","confidence_score":0.2630046}]},{"text":"it's 70 708 No. 7 I mean, 0. what what concern do you have with Airtel Like like, Indian I want to activate my Indian number here in Australia. Is thing?","start_word":160,"end_word":190,"intents":[{"intent":"Provide sm location","confidence_score":0.0000010965666}]},{"text":"7 I mean, 0. what what concern do you have with Airtel Like like, Indian I want to activate my Indian number here in Australia. Is thing? there Yeah.","start_word":164,"end_word":192,"intents":[{"intent":"Provide customer concern","confidence_score":0.0098992605}]},{"text":"else I can help No. you with?","start_word":232,"end_word":238,"intents":[{"intent":"End conversation","confidence_score":0.5103252}]}]},"sentiments":{"segments":[{"text":"Coverage accounts department. My name is Mary. May I have your name, please? Hi. Hi, Mary. I'm Katie. Actually, I want to inquire about I have a like, you know, about I'm a Indian international student here in Perth, Australia. So I have a Airtel number from India. Is there any possibility to activate that number in Australia? I'm sorry. I just wanna make sure that we're on the same page. So the mobile number Yes. was issued under Airtel India. Correct? Yes. So if that's the case, then we advise you to please contact directly the Airtel India as Airtel Australia and Airtel India is being run separately. It's run by different business. Okay. Yeah. Okay. Okay. So is there any possibility if I call to India customer service and it will be arranged the something like that? To possibility to Can you tell me your main concern about your Airtel India mobile plan I mean, number or SIM? it's 70 708 No. 7 I mean, 0. what what concern do you have with Airtel Like like, Indian I want to activate my Indian number here in Australia. Is thing? there Yeah. any So possibility? if that's the case, then no. We only cater customer under Airtel Australia Mobile Okay. Okay. Simplans. Okay. No worries. Thank Yeah. you. Yes. No worries. Thank Yeah. you so Thank much. you. Anything Thank you. else I can help No. you with? No. No. No. Thank you. Alright.","start_word":0,"end_word":244,"sentiment":"neutral","sentiment_score":0.007126379758119583},{"text":"Thank you so much. Have a great day.","start_word":245,"end_word":252,"sentiment":"positive","sentiment_score":0.4485342800617218},{"text":"Goodbye. Thank you. Bye.","start_word":253,"end_word":256,"sentiment":"neutral","sentiment_score":0.21069251000881195}],"average":{"sentiment":"neutral","sentiment_score":0.02600623614167514}}}}