{"metadata":{"transaction_key":"deprecated","request_id":"c83e9cd3-11d8-4c0b-a8ad-9d5ee3e9b0c5","sha256":"001b60ad64a6ae7261967c94e85504a98186063c793b8ba65d2ae01b8b9ba8d5","created":"2026-03-31T03:37:20.111Z","duration":1175.184,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2821,"output_tokens":104},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3248,"output_tokens":3255},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":3248,"output_tokens":584}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Jessie. Rebecca from x t financial. How are you going? Yeah. Just bear with me. Yeah. Really good. Thanks, darling. I just wanted to touch base and get a bit of an update with regards to a few of my clients going through the claims, which I could place. I have some claim numbers. We're gonna do a policy on the search, if that's okay. Cool. Let's do that then. So first client I have is Katherine, k a t h e r I n e. Last name is k w, e e. Oh, I sure probably could. Give me one second. I'll just it's 8978. No. You're so fine. Sorry. What was that? Oh, HP Financial. Roughly fifteen '16. I don't know if I'm free to twenty seconds. So four. Alright. So you wouldn't expect those payslips until until the end date. Like, for or do you need them? Cool. So it's it's not an outstanding. It's just a it'll be a pending for that time. Yep. Okay. So that's okay. Perfect. I because I I I I went first with the I spoke with her last night. I went through and and called all my claims guys just to touch base with them and see how they were going, and especially going through a longer term claim, which she's obviously on an ongoing IP claim. And she yeah. She indicated that she's been in contact with you guys. Claims been going really, really well, and I think that was yours. And I think I'd come to you guys, make sure that everything's flowing smoothly, check to see whether there's anything we needed to while I was calling you about a couple other clients. I figured I'd try to somehow want to. But if she's all swimming, then that's fantastic. Yes. So that would be 21. Perfect. So just each month, you guys would get the papers would be placed. Oh, no. Absolutely. Perfect. Alright. Well, that's all done with Katherine. Next one I have when you're ready. Mhmm. Sarah, and last name is r a n t a, l l. Once again, testing, so we make a recommendation that that is something people need to have. Most now time, Yes. Yes. Yeah. Yeah. And I've got to the letter you're talking about. Okay. So they're just basically at, like, initial stages making small little inquiries, and that's about it. Yeah. Yeah. Okay. No. That's okay. And then, obviously, they're gonna claim to call. Because, yeah, we drive reaching out to the estate, and they basically directed us to the lawyer, and the lawyer is going directly through you guys. So leaving us with that. So I with the letter of probation, we talked to the person that's listed on the probate, I. E. The executor, but not the lawyer. We're very much the same as what you guys would do. Correct. Yeah. It's so silly. And it just it's it's so weird, like, because the client's super funds are already paid up. Like, the money went and paid out, like, December. So it was pretty quick turnaround. But I just need to be dragging the heels of the insurance plan to make that. Yeah. Oh, boy. No. That's one of the easiest claims to do. I mean, look look, you and I, we we we deal with it. Of course, it's easy, but, you know, we're not the ones coming through from it. Very much. So. Yeah. If I'm correct in what I'm saying, there is not a benefit account, is that? I was having a look through it before I told you, and looking through everything. I don't think there was actually a beneficiary listed on this file. Yeah. Okay. Yeah. Yeah. Which makes sense. They wouldn't have been, but it's kind of painful because the IP policy of we have that desk. Lobs on yeah. Attached to it. Yes. Claims taking. Yeah. We just have yeah. Claims taking some absolute pain for everyone involved. No. That's absolutely fine. Cool. Hello? Good. I like that. And then that's that's a pain in the neck. Cool. So Lloyd's going through it. Realistically, it's what's it gonna be? It's gonna be like it's gonna be $50, really. Because it's six times the uninsured up to 50. I can't remember correctly. So it'll be $46.07 70. She passed. Yeah. Yeah. Of course. Of course. So maybe a little bit less, but yeah. Same time. That's okay. No. No. That's fine. Cool. So that's going through. It's nothing to have to do with the lawyer. They got in hand being up to paying other what was it? Is there a client number attached? Yep. 0. Cool. Perfect. So next client I have I'm just making sure I was giving you your client. Next client I have is Kristen, k I r s t I n. Yeah. It's Baker. Last name, Baker. I have a funny feeling this claim was actually declined late last year because she went back to work within the waiting period. Cool. Cool. Absolutely perfect. Perfect. I just wanted to make sure that I can actually strike up a little bit like thing that outside of one, I have Timothy, last name, Elvy, e l v e y. Ongoing IP, and he's closed the terminal illness card as well. Okay. So there's possibly a partial payment out today? He has which is why the policy is still but he's terminal through is supercharger stuff like that. We've kept the IT benefits, obviously, still is. And, yeah, I'm just gonna put things right out. But at this current stage, we're looking at probably six to ten months before he does pass. At that page. We yeah. We'll we'll see from there. But the partial so possible, what what what debt range for the payslip would would you require for that partial partial payment? Because if I can get them issued to you guys, you guys can obviously yep. Yep. Okay. That's okay. Alright. I'll see if I can get that payslip and and get that through to you guys so that way we can close it off properly if there's any paid. And then I will obviously, I'll notify you guys when he does come, but at this point, he's still on. So happy that. Cool. Alright. I will pop that. Where did you go? There you are. What is that? That is the We have that's one more. Two three. Oh, Yeah. I again believe this was the complaint, to be honest. Because he doesn't meet the the definition. But he's meeting. Yes. H I g g I n s. Yeah. Because it doesn't make that decision. Yeah. No. That's absolutely cool. Perfect. Amazing. That is everyone with you guys. Yep. Yep. I will. Thanks, love. I'll talk to you later. Bye.","confidence":0.9163717,"words":[{"word":"hi","start":51.055,"end":51.455,"confidence":0.8447272,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.12215500324964523},{"word":"jessie","start":51.455,"end":51.855003,"confidence":0.71849704,"punctuated_word":"Jessie.","sentiment":"neutral","sentiment_score":0.1094149723649025},{"word":"rebecca","start":51.855003,"end":52.175003,"confidence":0.28198445,"punctuated_word":"Rebecca","sentiment":"neutral","sentiment_score":0.11211690306663512},{"word":"from","start":52.175003,"end":52.335,"confidence":0.984537,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1175832375884056},{"word":"x","start":52.335,"end":52.455,"confidence":0.1269482,"punctuated_word":"x","sentiment":"neutral","sentiment_score":0.10403543710708618},{"word":"t","start":52.455,"end":52.575,"confidence":0.66696846,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.10093846917152403},{"word":"financial","start":52.575,"end":53.055,"confidence":0.7649132,"punctuated_word":"financial.","sentiment":"neutral","sentiment_score":0.10563789308071136},{"word":"how","start":53.055,"end":53.215,"confidence":0.9997404,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.18214914202690125},{"word":"are","start":53.215,"end":53.295002,"confidence":0.9317903,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21825766563415527},{"word":"you","start":53.295002,"end":53.455,"confidence":0.9978987,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18986155092716217},{"word":"going","start":53.455,"end":53.955,"confidence":0.9391194,"punctuated_word":"going?","sentiment":"neutral","sentiment_score":0.1883041262626648},{"word":"yeah","start":55.350002,"end":55.83,"confidence":0.90654945,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.4135619103908539},{"word":"just","start":55.83,"end":56.07,"confidence":0.26411483,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.13997772336006165},{"word":"bear","start":56.07,"end":56.390003,"confidence":0.30955556,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.1379888355731964},{"word":"with","start":56.390003,"end":56.47,"confidence":0.7697484,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.13236890733242035},{"word":"me","start":56.47,"end":56.97,"confidence":0.78975254,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.2283191978931427},{"word":"yeah","start":57.43,"end":57.83,"confidence":0.98087335,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.35766682028770447},{"word":"really","start":57.83,"end":58.07,"confidence":0.86497784,"punctuated_word":"Really","sentiment":"positive","sentiment_score":0.6336722373962402},{"word":"good","start":58.07,"end":58.230003,"confidence":0.9888002,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6444700360298157},{"word":"thanks","start":58.230003,"end":58.47,"confidence":0.9860519,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7477911114692688},{"word":"darling","start":58.47,"end":58.97,"confidence":0.7051557,"punctuated_word":"darling.","sentiment":"positive","sentiment_score":0.7354859113693237},{"word":"i","start":59.99,"end":60.230003,"confidence":0.6912908,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4101507365703583},{"word":"just","start":60.230003,"end":60.47,"confidence":0.99619603,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.3780670166015625},{"word":"wanted","start":60.47,"end":60.97,"confidence":0.9991756,"punctuated_word":"wanted","sentiment":"positive","sentiment_score":0.35687950253486633},{"word":"to","start":62.230003,"end":62.39,"confidence":0.9947444,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3680393099784851},{"word":"touch","start":62.39,"end":62.71,"confidence":0.7907175,"punctuated_word":"touch","sentiment":"positive","sentiment_score":0.3713387846946716},{"word":"base","start":62.71,"end":63.11,"confidence":0.9964734,"punctuated_word":"base","sentiment":"positive","sentiment_score":0.34963223338127136},{"word":"and","start":63.11,"end":63.61,"confidence":0.86863625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3085726797580719},{"word":"get","start":64.15,"end":64.47,"confidence":0.36631036,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.30385854840278625},{"word":"a","start":64.47,"end":64.55,"confidence":0.87156767,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3520716726779938},{"word":"bit","start":64.55,"end":64.71,"confidence":0.94862616,"punctuated_word":"bit","sentiment":"positive","sentiment_score":0.34273025393486023},{"word":"of","start":64.71,"end":64.79,"confidence":0.9959848,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.4477202892303467},{"word":"an","start":64.79,"end":64.950005,"confidence":0.8819071,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.3803326487541199},{"word":"update","start":64.950005,"end":65.270004,"confidence":0.997827,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.31971079111099243},{"word":"with","start":65.270004,"end":65.51,"confidence":0.9979273,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2585151791572571},{"word":"regards","start":65.51,"end":65.990005,"confidence":0.9957688,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.1727176457643509},{"word":"to","start":65.990005,"end":66.490005,"confidence":0.99380434,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.29176726937294006},{"word":"a","start":66.715004,"end":66.875,"confidence":0.9770512,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.32718098163604736},{"word":"few","start":66.875,"end":66.955,"confidence":0.9896388,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.24711774289608},{"word":"of","start":66.955,"end":67.035,"confidence":0.98705995,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2938854396343231},{"word":"my","start":67.035,"end":67.275,"confidence":0.9991334,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.3309795558452606},{"word":"clients","start":67.275,"end":67.595,"confidence":0.92427623,"punctuated_word":"clients","sentiment":"neutral","sentiment_score":0.24394327402114868},{"word":"going","start":67.595,"end":67.835,"confidence":0.99554825,"punctuated_word":"going","sentiment":"positive","sentiment_score":0.42125141620635986},{"word":"through","start":67.835,"end":68.075,"confidence":0.9019803,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.3995994031429291},{"word":"the","start":68.075,"end":68.155,"confidence":0.48022255,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4032573103904724},{"word":"claims","start":68.155,"end":68.555,"confidence":0.36108887,"punctuated_word":"claims,","sentiment":"neutral","sentiment_score":0.28569522500038147},{"word":"which","start":68.555,"end":68.795,"confidence":0.28714812,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.3464260995388031},{"word":"i","start":68.795,"end":69.115,"confidence":0.315248,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3369978070259094},{"word":"could","start":69.115,"end":69.515,"confidence":0.81274253,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.2781672179698944},{"word":"place","start":69.515,"end":70.015,"confidence":0.64128554,"punctuated_word":"place.","sentiment":"neutral","sentiment_score":0.20485103130340576},{"word":"i","start":71.115,"end":71.355,"confidence":0.8399602,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11164964735507964},{"word":"have","start":71.355,"end":71.595,"confidence":0.99615073,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08447665721178055},{"word":"some","start":71.595,"end":71.915,"confidence":0.97217846,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.054963089525699615},{"word":"claim","start":71.915,"end":72.235,"confidence":0.65755033,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.0809507668018341},{"word":"numbers","start":72.235,"end":72.735,"confidence":0.7010693,"punctuated_word":"numbers.","sentiment":"neutral","sentiment_score":0.07519502937793732},{"word":"we're","start":72.795,"end":73.115,"confidence":0.5563582,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.0983990877866745},{"word":"gonna","start":73.115,"end":73.355,"confidence":0.7062448,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.10878382623195648},{"word":"do","start":73.355,"end":73.595,"confidence":0.9630876,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.10178052634000778},{"word":"a","start":73.595,"end":73.675,"confidence":0.99003345,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1088271290063858},{"word":"policy","start":73.675,"end":74.075,"confidence":0.9395234,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":0.06587673723697662},{"word":"on","start":74.075,"end":74.155,"confidence":0.92623097,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10257279872894288},{"word":"the","start":74.155,"end":74.315,"confidence":0.98341864,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10790155827999116},{"word":"search","start":74.315,"end":74.635,"confidence":0.78816193,"punctuated_word":"search,","sentiment":"neutral","sentiment_score":0.09403163194656372},{"word":"if","start":74.635,"end":74.795,"confidence":0.97605985,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.10917620360851288},{"word":"that's","start":74.795,"end":74.955,"confidence":0.9990946,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.08098369836807251},{"word":"okay","start":74.955,"end":75.455,"confidence":0.9656801,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.047616444528102875},{"word":"cool","start":78.715,"end":79.215,"confidence":0.7935317,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.25080233812332153},{"word":"let's","start":79.595,"end":79.915,"confidence":0.99574924,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.15411843359470367},{"word":"do","start":79.915,"end":80.075,"confidence":0.9753974,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1900375932455063},{"word":"that","start":80.075,"end":80.315,"confidence":0.9995285,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2202276736497879},{"word":"then","start":80.315,"end":80.7,"confidence":0.98328257,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.17244717478752136},{"word":"so","start":81.18,"end":81.42,"confidence":0.9885971,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.060070913285017014},{"word":"first","start":81.42,"end":81.74,"confidence":0.88388187,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.054436370730400085},{"word":"client","start":81.74,"end":82.06,"confidence":0.74032557,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.09427759051322936},{"word":"i","start":82.06,"end":82.14,"confidence":0.99125856,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07027274370193481},{"word":"have","start":82.14,"end":82.46,"confidence":0.9128735,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0519772432744503},{"word":"is","start":82.46,"end":82.96,"confidence":0.99836236,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.046814925968647},{"word":"katherine","start":83.579994,"end":84.079994,"confidence":0.6283314,"punctuated_word":"Katherine,","sentiment":"neutral","sentiment_score":0.050361111760139465},{"word":"k","start":84.46,"end":84.7,"confidence":0.7622023,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.036363184452056885},{"word":"a","start":84.7,"end":84.86,"confidence":0.98619914,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05091367661952973},{"word":"t","start":84.86,"end":85.18,"confidence":0.7264364,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.05426427721977234},{"word":"h","start":85.18,"end":85.42,"confidence":0.99407494,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.036711350083351135},{"word":"e","start":85.42,"end":85.92,"confidence":0.99924076,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.0398043617606163},{"word":"r","start":86.46,"end":86.939995,"confidence":0.9996674,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.04469915479421616},{"word":"i","start":86.939995,"end":87.34,"confidence":0.99732375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04927866533398628},{"word":"n","start":87.34,"end":87.659996,"confidence":0.9996376,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.03599531203508377},{"word":"e","start":87.659996,"end":88.159996,"confidence":0.9367845,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.03939208760857582},{"word":"last","start":88.38,"end":88.7,"confidence":0.9973367,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":0.01881004311144352},{"word":"name","start":88.7,"end":89.02,"confidence":0.9989423,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03090706095099449},{"word":"is","start":89.02,"end":89.259995,"confidence":0.99588615,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.035061582922935486},{"word":"k","start":89.259995,"end":89.579994,"confidence":0.98567736,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.030108239501714703},{"word":"w","start":89.579994,"end":90.06,"confidence":0.80192256,"punctuated_word":"w,","sentiment":"neutral","sentiment_score":0.02659071609377861},{"word":"e","start":90.06,"end":90.509995,"confidence":0.9317497,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.03397582471370697},{"word":"e","start":90.509995,"end":90.95999,"confidence":0.9317497,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.03647690266370773},{"word":"oh","start":110.78,"end":111.26,"confidence":0.8553072,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.00850980170071125},{"word":"i","start":111.26,"end":111.42,"confidence":0.97198254,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0005773156881332397},{"word":"sure","start":111.42,"end":111.740005,"confidence":0.92659557,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.009193005040287971},{"word":"probably","start":111.740005,"end":112.22,"confidence":0.95879173,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.007545866072177887},{"word":"could","start":112.22,"end":112.72,"confidence":0.9899982,"punctuated_word":"could.","sentiment":"neutral","sentiment_score":0.0059370920062065125},{"word":"give","start":113.26,"end":113.5,"confidence":0.28666285,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":-0.012733355164527891},{"word":"me","start":113.5,"end":113.58,"confidence":0.9933183,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.005028203129768372},{"word":"one","start":113.58,"end":113.82,"confidence":0.964357,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.010098576545715332},{"word":"second","start":113.82,"end":114.22,"confidence":0.93056554,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.00788581371307373},{"word":"i'll","start":114.22,"end":114.46,"confidence":0.7712331,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.016234993934631348},{"word":"just","start":114.46,"end":114.619995,"confidence":0.98092055,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01702568121254444},{"word":"it's","start":114.78,"end":115.26,"confidence":0.9880923,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0117095485329628},{"word":"8978","start":115.26,"end":116.72,"confidence":0.9117422,"punctuated_word":"8978.","sentiment":"neutral","sentiment_score":0.01326547097414732},{"word":"no","start":190.785,"end":191.025,"confidence":0.7233308,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10518647730350494},{"word":"you're","start":191.025,"end":191.425,"confidence":0.9895551,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.029687050729990005},{"word":"so","start":191.425,"end":191.745,"confidence":0.9822782,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.029680177569389343},{"word":"fine","start":191.745,"end":192.245,"confidence":0.97360456,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.02372945100069046},{"word":"sorry","start":233.23001,"end":233.55,"confidence":0.91221696,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.112861730158329},{"word":"what","start":233.55,"end":233.71,"confidence":0.9961785,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.10790198296308516},{"word":"was","start":233.71,"end":233.87001,"confidence":0.99805486,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.12453091144561768},{"word":"that","start":233.87001,"end":234.37001,"confidence":0.98705876,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.0925598293542862},{"word":"oh","start":238.165,"end":238.665,"confidence":0.5644837,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.003167098388075829},{"word":"hp","start":242.565,"end":242.815,"confidence":0.09470601,"punctuated_word":"HP","sentiment":"neutral","sentiment_score":0.11251644045114516},{"word":"financial","start":242.815,"end":243.315,"confidence":0.92621684,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":-0.03920118138194084},{"word":"roughly","start":251.93,"end":252.43,"confidence":0.66825217,"punctuated_word":"Roughly","sentiment":"neutral","sentiment_score":0.01744896173477173},{"word":"fifteen","start":252.73,"end":253.23,"confidence":0.53495836,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.03293703496456146},{"word":"'16","start":253.37,"end":253.87,"confidence":0.4543587,"punctuated_word":"'16.","sentiment":"neutral","sentiment_score":0.01970155723392963},{"word":"i","start":256.25,"end":256.41,"confidence":0.17962573,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09782376885414124},{"word":"don't","start":256.41,"end":256.57,"confidence":0.61349255,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0744912326335907},{"word":"know","start":256.57,"end":256.73,"confidence":0.44653407,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06975576281547546},{"word":"if","start":256.73,"end":256.77002,"confidence":0.35666797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08564162254333496},{"word":"i'm","start":256.77002,"end":256.81,"confidence":0.4851508,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.051966216415166855},{"word":"free","start":256.81,"end":257.21,"confidence":0.69460875,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.044884420931339264},{"word":"to","start":257.21,"end":257.37,"confidence":0.6193026,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06747423112392426},{"word":"twenty","start":257.37,"end":257.85,"confidence":0.9665223,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.056098222732543945},{"word":"seconds","start":257.85,"end":258.35,"confidence":0.5997313,"punctuated_word":"seconds.","sentiment":"neutral","sentiment_score":-0.06462905555963516},{"word":"so","start":258.41,"end":258.91,"confidence":0.90583134,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02390502206981182},{"word":"four","start":259.45,"end":259.95,"confidence":0.7155191,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":-0.013584215193986893},{"word":"alright","start":260.17,"end":260.49,"confidence":0.8066702,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.024133726954460144},{"word":"so","start":260.49,"end":260.73,"confidence":0.99657744,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.002477189525961876},{"word":"you","start":260.73,"end":260.97,"confidence":0.99881375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0009725335985422134},{"word":"wouldn't","start":260.97,"end":261.37,"confidence":0.99911565,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.00374351954087615},{"word":"expect","start":261.37,"end":261.87,"confidence":0.9965798,"punctuated_word":"expect","sentiment":"neutral","sentiment_score":-0.018819374963641167},{"word":"those","start":262.57,"end":262.81,"confidence":0.57683897,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.0143941268324852},{"word":"payslips","start":262.81,"end":263.21,"confidence":0.5791862,"punctuated_word":"payslips","sentiment":"neutral","sentiment_score":-0.010028233751654623},{"word":"until","start":263.21,"end":263.71,"confidence":0.5382755,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.04765139520168304},{"word":"until","start":264.51498,"end":264.915,"confidence":0.26840556,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.041175540536642075},{"word":"the","start":264.915,"end":265.075,"confidence":0.51013374,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01042882539331913},{"word":"end","start":265.075,"end":265.315,"confidence":0.1388967,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.015084140002727509},{"word":"date","start":265.315,"end":265.815,"confidence":0.40061536,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":-0.021629631519317627},{"word":"like","start":266.115,"end":266.51498,"confidence":0.3471982,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.010738853365182877},{"word":"for","start":266.51498,"end":267.01498,"confidence":0.17194144,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.006095785181969404},{"word":"or","start":268.675,"end":268.755,"confidence":0.20839171,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.030939988791942596},{"word":"do","start":268.755,"end":268.835,"confidence":0.9692355,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.023562870919704437},{"word":"you","start":268.835,"end":268.915,"confidence":0.995631,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.029854848980903625},{"word":"need","start":268.915,"end":269.155,"confidence":0.9987638,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.0273793563246727},{"word":"them","start":269.155,"end":269.655,"confidence":0.77019984,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.02713385969400406},{"word":"cool","start":271.075,"end":271.555,"confidence":0.7617543,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.20149779319763184},{"word":"so","start":271.555,"end":271.715,"confidence":0.96643597,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05078098922967911},{"word":"it's","start":271.715,"end":271.955,"confidence":0.99846303,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.15951934456825256},{"word":"it's","start":271.955,"end":272.115,"confidence":0.9971536,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.27370983362197876},{"word":"not","start":272.115,"end":272.355,"confidence":0.9994085,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.42102521657943726},{"word":"an","start":272.355,"end":272.51498,"confidence":0.993705,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.35835832357406616},{"word":"outstanding","start":272.51498,"end":272.995,"confidence":0.9018133,"punctuated_word":"outstanding.","sentiment":"negative","sentiment_score":-0.366524338722229},{"word":"it's","start":272.995,"end":273.235,"confidence":0.99543285,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.31830260157585144},{"word":"just","start":273.235,"end":273.475,"confidence":0.9965082,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15296858549118042},{"word":"a","start":273.475,"end":273.555,"confidence":0.42233646,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19069314002990723},{"word":"it'll","start":273.635,"end":273.875,"confidence":0.99047303,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":-0.14824557304382324},{"word":"be","start":273.875,"end":274.115,"confidence":0.993072,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.10899854451417924},{"word":"a","start":274.115,"end":274.195,"confidence":0.5120993,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1745004653930664},{"word":"pending","start":274.195,"end":274.675,"confidence":0.9969171,"punctuated_word":"pending","sentiment":"neutral","sentiment_score":-0.1410161852836609},{"word":"for","start":274.675,"end":274.915,"confidence":0.9082926,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1702975183725357},{"word":"that","start":274.915,"end":275.155,"confidence":0.9770941,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13962814211845398},{"word":"time","start":275.155,"end":275.655,"confidence":0.88633955,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.15479114651679993},{"word":"yep","start":283.32,"end":283.8,"confidence":0.858591,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08516600728034973},{"word":"okay","start":283.8,"end":284.04,"confidence":0.9147021,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10697780549526216},{"word":"so","start":284.04,"end":284.12,"confidence":0.44553193,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13094234466552734},{"word":"that's","start":284.12,"end":284.36,"confidence":0.9967778,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.23260188102722168},{"word":"okay","start":284.36,"end":284.84,"confidence":0.995901,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.31119346618652344},{"word":"perfect","start":284.84,"end":285.34,"confidence":0.9965685,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.6135964393615723},{"word":"i","start":285.96,"end":286.2,"confidence":0.56897414,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2850973606109619},{"word":"because","start":286.36,"end":286.68,"confidence":0.9929259,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.19942520558834076},{"word":"i","start":286.68,"end":286.84,"confidence":0.9947748,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2183158248662949},{"word":"i","start":286.84,"end":287.08,"confidence":0.8888172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21871264278888705},{"word":"i","start":287.08,"end":287.32,"confidence":0.8151322,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2056366354227066},{"word":"i","start":287.32,"end":287.4,"confidence":0.3733498,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.184560626745224},{"word":"went","start":287.4,"end":287.56,"confidence":0.34022504,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.13043034076690674},{"word":"first","start":287.56,"end":287.8,"confidence":0.4237283,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.10139942914247511},{"word":"with","start":287.8,"end":287.88,"confidence":0.3979762,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14129126071929932},{"word":"the","start":287.88,"end":288.28,"confidence":0.56265044,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1568422168493271},{"word":"i","start":288.44,"end":288.52,"confidence":0.9061307,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13579297065734863},{"word":"spoke","start":288.52,"end":288.76,"confidence":0.262675,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.1485036164522171},{"word":"with","start":288.76,"end":288.92,"confidence":0.9232182,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.17664675414562225},{"word":"her","start":288.92,"end":289.0,"confidence":0.41843295,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.1324714422225952},{"word":"last","start":289.0,"end":289.24,"confidence":0.9881661,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.12487102299928664},{"word":"night","start":289.24,"end":289.4,"confidence":0.8914598,"punctuated_word":"night.","sentiment":"neutral","sentiment_score":0.16720828413963318},{"word":"i","start":289.4,"end":289.56,"confidence":0.99761283,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11927813291549684},{"word":"went","start":289.56,"end":289.72,"confidence":0.9992637,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.12615716457366943},{"word":"through","start":289.72,"end":290.04,"confidence":0.9992137,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.17229335010051727},{"word":"and","start":290.04,"end":290.44,"confidence":0.9847349,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12450084090232848},{"word":"and","start":290.44,"end":290.76,"confidence":0.99604505,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11194586008787157},{"word":"called","start":290.76,"end":291.0,"confidence":0.97853893,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.14186863601207733},{"word":"all","start":291.0,"end":291.16,"confidence":0.92568886,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.14731314778327942},{"word":"my","start":291.16,"end":291.32,"confidence":0.99876153,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.14592386782169342},{"word":"claims","start":291.32,"end":291.645,"confidence":0.92022014,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":0.13604684174060822},{"word":"guys","start":291.645,"end":291.88498,"confidence":0.3063589,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.13487344980239868},{"word":"just","start":291.88498,"end":292.005,"confidence":0.78549093,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20181025564670563},{"word":"to","start":292.005,"end":292.125,"confidence":0.98955524,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1526211053133011},{"word":"touch","start":292.125,"end":292.44498,"confidence":0.99204034,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.13198208808898926},{"word":"base","start":292.44498,"end":292.685,"confidence":0.9931144,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.1273096650838852},{"word":"with","start":292.685,"end":292.76498,"confidence":0.95213205,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14296409487724304},{"word":"them","start":292.76498,"end":293.00497,"confidence":0.9840349,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.10474266856908798},{"word":"and","start":293.00497,"end":293.16498,"confidence":0.9690421,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1474899798631668},{"word":"see","start":293.16498,"end":293.32498,"confidence":0.9980751,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.15085315704345703},{"word":"how","start":293.32498,"end":293.485,"confidence":0.9987135,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.09035129845142365},{"word":"they","start":293.485,"end":293.645,"confidence":0.9976369,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.0959838330745697},{"word":"were","start":293.645,"end":293.805,"confidence":0.9305519,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.08696779608726501},{"word":"going","start":293.805,"end":294.205,"confidence":0.7183088,"punctuated_word":"going,","sentiment":"neutral","sentiment_score":0.12115903198719025},{"word":"and","start":294.205,"end":294.44498,"confidence":0.7786768,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1136016696691513},{"word":"especially","start":294.44498,"end":294.76498,"confidence":0.7816903,"punctuated_word":"especially","sentiment":"neutral","sentiment_score":0.12955242395401},{"word":"going","start":294.76498,"end":295.00497,"confidence":0.31110635,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.11636119335889816},{"word":"through","start":295.00497,"end":295.125,"confidence":0.94133204,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.0969274565577507},{"word":"a","start":295.125,"end":295.245,"confidence":0.7791756,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09180890023708344},{"word":"longer","start":295.245,"end":295.645,"confidence":0.9185015,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":0.06317568570375443},{"word":"term","start":295.645,"end":295.88498,"confidence":0.975844,"punctuated_word":"term","sentiment":"neutral","sentiment_score":0.058904219418764114},{"word":"claim","start":295.88498,"end":296.38498,"confidence":0.8945708,"punctuated_word":"claim,","sentiment":"neutral","sentiment_score":0.05165670067071915},{"word":"which","start":296.44498,"end":296.76498,"confidence":0.99975187,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.0452088788151741},{"word":"she's","start":296.76498,"end":297.00497,"confidence":0.94875705,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.04226711392402649},{"word":"obviously","start":297.00497,"end":297.32498,"confidence":0.9482562,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":0.070508673787117},{"word":"on","start":297.32498,"end":297.445,"confidence":0.79345155,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05458885431289673},{"word":"an","start":297.445,"end":297.565,"confidence":0.75107765,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.08029961585998535},{"word":"ongoing","start":297.565,"end":298.04498,"confidence":0.998257,"punctuated_word":"ongoing","sentiment":"neutral","sentiment_score":0.04990610480308533},{"word":"ip","start":298.04498,"end":298.365,"confidence":0.80261946,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.03535385802388191},{"word":"claim","start":298.365,"end":298.865,"confidence":0.9680341,"punctuated_word":"claim.","sentiment":"neutral","sentiment_score":0.024819377809762955},{"word":"and","start":299.805,"end":300.305,"confidence":0.9148093,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08328837901353836},{"word":"she","start":301.00497,"end":301.50497,"confidence":0.915072,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.046833693981170654},{"word":"yeah","start":302.60498,"end":302.925,"confidence":0.96033597,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0979550927877426},{"word":"she","start":302.925,"end":303.085,"confidence":0.990247,"punctuated_word":"She","sentiment":"neutral","sentiment_score":0.09151719510555267},{"word":"indicated","start":303.085,"end":303.565,"confidence":0.75754285,"punctuated_word":"indicated","sentiment":"neutral","sentiment_score":0.0933380275964737},{"word":"that","start":303.565,"end":303.72498,"confidence":0.9981554,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0934215486049652},{"word":"she's","start":303.72498,"end":303.965,"confidence":0.9941586,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":0.09116987884044649},{"word":"been","start":303.965,"end":304.125,"confidence":0.94086117,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.08264551311731339},{"word":"in","start":304.125,"end":304.205,"confidence":0.97000766,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08494596183300018},{"word":"contact","start":304.205,"end":304.60498,"confidence":0.9973098,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.050812866538763046},{"word":"with","start":304.60498,"end":304.685,"confidence":0.9935302,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1323954612016678},{"word":"you","start":304.685,"end":304.845,"confidence":0.966999,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1597575843334198},{"word":"guys","start":304.845,"end":305.00497,"confidence":0.8140708,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":0.15082448720932007},{"word":"claims","start":305.00497,"end":305.245,"confidence":0.51492035,"punctuated_word":"Claims","sentiment":"neutral","sentiment_score":0.18110477924346924},{"word":"been","start":305.245,"end":305.485,"confidence":0.4656234,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.22167202830314636},{"word":"going","start":305.485,"end":305.72498,"confidence":0.99660933,"punctuated_word":"going","sentiment":"positive","sentiment_score":0.3787328004837036},{"word":"really","start":305.72498,"end":305.805,"confidence":0.66268253,"punctuated_word":"really,","sentiment":"neutral","sentiment_score":0.25644993782043457},{"word":"really","start":305.805,"end":306.04498,"confidence":0.9995809,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.2731577157974243},{"word":"well","start":306.04498,"end":306.28497,"confidence":0.82779276,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.2620171308517456},{"word":"and","start":306.28497,"end":306.365,"confidence":0.9692498,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2601771354675293},{"word":"i","start":306.365,"end":306.44498,"confidence":0.8552592,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.25241050124168396},{"word":"think","start":306.44498,"end":306.685,"confidence":0.92810816,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.2859935164451599},{"word":"that","start":306.685,"end":306.76498,"confidence":0.88928497,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.3129372298717499},{"word":"was","start":306.76498,"end":307.00497,"confidence":0.87613803,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.2711966931819916},{"word":"yours","start":307.00497,"end":307.16498,"confidence":0.60286033,"punctuated_word":"yours.","sentiment":"neutral","sentiment_score":0.2038149535655975},{"word":"and","start":307.16498,"end":307.32498,"confidence":0.73025805,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.16726112365722656},{"word":"i","start":307.32498,"end":307.47247,"confidence":0.9428644,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16003936529159546},{"word":"think","start":307.47247,"end":307.62,"confidence":0.76784664,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.1958743929862976},{"word":"i'd","start":307.62,"end":307.78,"confidence":0.4922222,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":0.18234756588935852},{"word":"come","start":307.78,"end":307.94,"confidence":0.5970409,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.2221812903881073},{"word":"to","start":307.94,"end":308.02,"confidence":0.96439606,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22921060025691983},{"word":"you","start":308.02,"end":308.1,"confidence":0.9952932,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23051407933235168},{"word":"guys","start":308.1,"end":308.34,"confidence":0.74564147,"punctuated_word":"guys,","sentiment":"neutral","sentiment_score":0.21433097124099731},{"word":"make","start":308.34,"end":308.58,"confidence":0.9547127,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.2280680686235428},{"word":"sure","start":308.58,"end":308.66,"confidence":0.9994678,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.22750382125377655},{"word":"that","start":308.66,"end":308.74,"confidence":0.96798784,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2514857053756714},{"word":"everything's","start":308.74,"end":309.13998,"confidence":0.9108207,"punctuated_word":"everything's","sentiment":"neutral","sentiment_score":0.2556995749473572},{"word":"flowing","start":309.13998,"end":309.46,"confidence":0.962326,"punctuated_word":"flowing","sentiment":"neutral","sentiment_score":0.30325642228126526},{"word":"smoothly","start":309.46,"end":309.96,"confidence":0.88341224,"punctuated_word":"smoothly,","sentiment":"neutral","sentiment_score":0.23174098134040833},{"word":"check","start":310.34,"end":310.58,"confidence":0.9437016,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.17721587419509888},{"word":"to","start":310.58,"end":310.66,"confidence":0.9029512,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10101178288459778},{"word":"see","start":310.66,"end":310.82,"confidence":0.9946287,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.09021934121847151},{"word":"whether","start":310.82,"end":310.97998,"confidence":0.80112356,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":0.0652875229716301},{"word":"there's","start":310.97998,"end":311.13998,"confidence":0.9512292,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.05882786959409714},{"word":"anything","start":311.13998,"end":311.54,"confidence":0.99691963,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.07317609339952469},{"word":"we","start":311.54,"end":311.69998,"confidence":0.8594072,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03696560859680176},{"word":"needed","start":311.69998,"end":312.18,"confidence":0.66084737,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":0.027841005474328995},{"word":"to","start":312.18,"end":312.34,"confidence":0.93357766,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03330884501338005},{"word":"while","start":312.66,"end":312.82,"confidence":0.9186879,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.024028562009334564},{"word":"i","start":312.82,"end":312.97998,"confidence":0.9815611,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.051533542573452},{"word":"was","start":312.97998,"end":313.13998,"confidence":0.9545377,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03692968189716339},{"word":"calling","start":313.13998,"end":313.3,"confidence":0.95521384,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.02216491475701332},{"word":"you","start":313.3,"end":313.46,"confidence":0.9943826,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05630289018154144},{"word":"about","start":313.46,"end":313.62,"confidence":0.9957616,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.019348621368408203},{"word":"a","start":313.62,"end":313.69998,"confidence":0.99745125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02214683778584003},{"word":"couple","start":313.69998,"end":313.94,"confidence":0.99986017,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.01056019589304924},{"word":"other","start":313.94,"end":314.1,"confidence":0.8102708,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.010202020406723022},{"word":"clients","start":314.1,"end":314.41998,"confidence":0.74657345,"punctuated_word":"clients.","sentiment":"neutral","sentiment_score":0.010176867246627808},{"word":"i","start":314.41998,"end":314.5,"confidence":0.71735054,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.054438743740320206},{"word":"figured","start":314.5,"end":314.82,"confidence":0.7281885,"punctuated_word":"figured","sentiment":"neutral","sentiment_score":-0.07410895079374313},{"word":"i'd","start":314.82,"end":314.97998,"confidence":0.78721136,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.07264990359544754},{"word":"try","start":314.97998,"end":315.3,"confidence":0.56658673,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.08796419203281403},{"word":"to","start":315.3,"end":315.38,"confidence":0.34878027,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08568787574768066},{"word":"somehow","start":315.38,"end":315.69998,"confidence":0.56077963,"punctuated_word":"somehow","sentiment":"neutral","sentiment_score":-0.08956524729728699},{"word":"want","start":315.69998,"end":316.02,"confidence":0.6523188,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.06603538990020752},{"word":"to","start":316.02,"end":316.5,"confidence":0.8642938,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.05301791429519653},{"word":"but","start":316.5,"end":317.0,"confidence":0.7513434,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04598943889141083},{"word":"if","start":317.94,"end":318.34,"confidence":0.93856525,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1009662002325058},{"word":"she's","start":318.34,"end":318.66,"confidence":0.96482754,"punctuated_word":"she's","sentiment":"neutral","sentiment_score":-0.06782454252243042},{"word":"all","start":318.66,"end":318.97998,"confidence":0.94133574,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.3457011580467224},{"word":"swimming","start":318.97998,"end":319.47998,"confidence":0.86705923,"punctuated_word":"swimming,","sentiment":"neutral","sentiment_score":-0.1439368724822998},{"word":"then","start":319.54,"end":319.78,"confidence":0.9691188,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.02929152548313141},{"word":"that's","start":319.78,"end":319.94,"confidence":0.98528075,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.1731974333524704},{"word":"fantastic","start":319.94,"end":320.44,"confidence":0.99928033,"punctuated_word":"fantastic.","sentiment":"neutral","sentiment_score":0.29100683331489563},{"word":"yes","start":325.845,"end":326.245,"confidence":0.7366168,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04434920102357864},{"word":"so","start":326.245,"end":326.405,"confidence":0.9751311,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0403866246342659},{"word":"that","start":326.405,"end":326.645,"confidence":0.98993707,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05185438692569733},{"word":"would","start":326.645,"end":326.805,"confidence":0.52950484,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.05064348131418228},{"word":"be","start":326.805,"end":327.04498,"confidence":0.98828703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0510716438293457},{"word":"21","start":327.04498,"end":327.76498,"confidence":0.5161405,"punctuated_word":"21.","sentiment":"neutral","sentiment_score":0.06148826330900192},{"word":"perfect","start":327.76498,"end":328.26498,"confidence":0.9837563,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.3640415072441101},{"word":"so","start":328.32498,"end":328.565,"confidence":0.99199086,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1131046935915947},{"word":"just","start":328.565,"end":328.805,"confidence":0.98459333,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11855916678905488},{"word":"each","start":328.805,"end":329.04498,"confidence":0.9946965,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.09900861978530884},{"word":"month","start":329.04498,"end":329.54498,"confidence":0.8940712,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.13157270848751068},{"word":"you","start":329.845,"end":330.005,"confidence":0.9491085,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14376914501190186},{"word":"guys","start":330.005,"end":330.245,"confidence":0.99776244,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.08582086861133575},{"word":"would","start":330.245,"end":330.405,"confidence":0.52783394,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.13121068477630615},{"word":"get","start":330.405,"end":330.905,"confidence":0.99653506,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.12464027106761932},{"word":"the","start":331.845,"end":332.005,"confidence":0.94150776,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14512142539024353},{"word":"papers","start":332.005,"end":332.32498,"confidence":0.3384993,"punctuated_word":"papers","sentiment":"neutral","sentiment_score":0.13495464622974396},{"word":"would","start":332.32498,"end":332.485,"confidence":0.14381641,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.18059836328029633},{"word":"be","start":332.485,"end":332.645,"confidence":0.9941267,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1918896436691284},{"word":"placed","start":332.645,"end":333.145,"confidence":0.6723328,"punctuated_word":"placed.","sentiment":"neutral","sentiment_score":0.10999088734388351},{"word":"oh","start":338.91998,"end":339.31998,"confidence":0.90174854,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06688688695430756},{"word":"no","start":339.31998,"end":339.72,"confidence":0.941733,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.018918804824352264},{"word":"absolutely","start":339.72,"end":340.22,"confidence":0.99561125,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.1714253127574921},{"word":"perfect","start":340.44,"end":340.91998,"confidence":0.99542916,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.2985441982746124},{"word":"alright","start":340.91998,"end":341.31998,"confidence":0.96867824,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18924686312675476},{"word":"well","start":341.31998,"end":341.56,"confidence":0.9706986,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.20784235000610352},{"word":"that's","start":341.56,"end":341.8,"confidence":0.99905235,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.22274427115917209},{"word":"all","start":341.8,"end":341.96,"confidence":0.9935948,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2060423195362091},{"word":"done","start":341.96,"end":342.28,"confidence":0.632142,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.17760038375854492},{"word":"with","start":342.28,"end":342.78,"confidence":0.9896002,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.21209576725959775},{"word":"katherine","start":343.0,"end":343.5,"confidence":0.64139795,"punctuated_word":"Katherine.","sentiment":"neutral","sentiment_score":0.238069549202919},{"word":"next","start":344.68,"end":345.08,"confidence":0.8910046,"punctuated_word":"Next","sentiment":"neutral","sentiment_score":0.1411116123199463},{"word":"one","start":345.08,"end":345.24,"confidence":0.41612637,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.09449517726898192},{"word":"i","start":345.24,"end":345.47998,"confidence":0.75731146,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11335784941911696},{"word":"have","start":345.47998,"end":345.97998,"confidence":0.82545364,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0996914803981781},{"word":"when","start":346.44,"end":346.75998,"confidence":0.5970529,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.08769023418426514},{"word":"you're","start":346.75998,"end":346.91998,"confidence":0.99539745,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.10947581380605698},{"word":"ready","start":346.91998,"end":347.41998,"confidence":0.9812772,"punctuated_word":"ready.","sentiment":"neutral","sentiment_score":0.12381726503372192},{"word":"mhmm","start":351.335,"end":351.735,"confidence":0.84092623,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.022818705067038536},{"word":"sarah","start":351.735,"end":352.235,"confidence":0.82076776,"punctuated_word":"Sarah,","sentiment":"neutral","sentiment_score":0.013510672375559809},{"word":"and","start":352.29498,"end":352.535,"confidence":0.9991468,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008287168107926846},{"word":"last","start":352.535,"end":352.775,"confidence":0.9986261,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.009359944611787796},{"word":"name","start":352.775,"end":353.095,"confidence":0.99933165,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.00988958775997162},{"word":"is","start":353.095,"end":353.415,"confidence":0.99899715,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00978768989443779},{"word":"r","start":353.415,"end":353.655,"confidence":0.9892446,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.009320329874753952},{"word":"a","start":353.655,"end":353.975,"confidence":0.9984445,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007767620496451855},{"word":"n","start":353.975,"end":354.475,"confidence":0.99933714,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0045459941029548645},{"word":"t","start":354.615,"end":354.85498,"confidence":0.97837836,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.0064314124174416065},{"word":"a","start":354.85498,"end":355.01498,"confidence":0.9205445,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.003395210485905409},{"word":"l","start":355.01498,"end":355.385,"confidence":0.9833477,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.001612815074622631},{"word":"l","start":355.385,"end":355.755,"confidence":0.9833477,"punctuated_word":"l.","sentiment":"neutral","sentiment_score":0.003418761771172285},{"word":"once","start":355.895,"end":356.29498,"confidence":0.2704047,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.005693977698683739},{"word":"again","start":356.29498,"end":356.535,"confidence":0.9449165,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.007329253479838371},{"word":"testing","start":356.535,"end":356.935,"confidence":0.2177449,"punctuated_word":"testing,","sentiment":"neutral","sentiment_score":0.015568665228784084},{"word":"so","start":356.935,"end":357.01498,"confidence":0.19722928,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.01171957328915596},{"word":"we","start":357.01498,"end":357.255,"confidence":0.96903706,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03577449917793274},{"word":"make","start":357.255,"end":357.495,"confidence":0.8400339,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.05014143884181976},{"word":"a","start":357.495,"end":357.57498,"confidence":0.8844333,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06298217177391052},{"word":"recommendation","start":357.57498,"end":358.07498,"confidence":0.4848482,"punctuated_word":"recommendation","sentiment":"neutral","sentiment_score":0.08104100823402405},{"word":"that","start":358.29498,"end":358.535,"confidence":0.2449214,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1148824542760849},{"word":"that","start":358.535,"end":358.695,"confidence":0.80028766,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13060089945793152},{"word":"is","start":358.695,"end":358.85498,"confidence":0.20492041,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11053456366062164},{"word":"something","start":358.85498,"end":359.335,"confidence":0.9279376,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.1181630641222},{"word":"people","start":359.335,"end":359.57498,"confidence":0.47755948,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.07890677452087402},{"word":"need","start":359.57498,"end":359.735,"confidence":0.38933432,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.10973986983299255},{"word":"to","start":359.735,"end":360.055,"confidence":0.8798268,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07199035584926605},{"word":"have","start":360.055,"end":360.555,"confidence":0.50541395,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":0.038544781506061554},{"word":"most","start":361.335,"end":361.655,"confidence":0.3815969,"punctuated_word":"Most","sentiment":"neutral","sentiment_score":-0.06708887964487076},{"word":"now","start":361.655,"end":361.975,"confidence":0.46426472,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.09155731648206712},{"word":"time","start":361.975,"end":362.475,"confidence":0.41241747,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.04906943812966347},{"word":"yes","start":424.94,"end":425.41998,"confidence":0.79767287,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.011372573673725128},{"word":"yes","start":425.41998,"end":425.91998,"confidence":0.69909406,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.00228666327893734},{"word":"yeah","start":435.085,"end":435.405,"confidence":0.92250764,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.019262520596385},{"word":"yeah","start":435.405,"end":435.725,"confidence":0.996099,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01622924581170082},{"word":"and","start":435.725,"end":435.885,"confidence":0.46394366,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03011608868837357},{"word":"i've","start":435.885,"end":435.965,"confidence":0.41093823,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.02603857032954693},{"word":"got","start":435.965,"end":436.125,"confidence":0.46270493,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.030075136572122577},{"word":"to","start":436.125,"end":436.205,"confidence":0.6218068,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01719754934310913},{"word":"the","start":436.205,"end":436.445,"confidence":0.50452876,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016395650804042816},{"word":"letter","start":436.445,"end":436.605,"confidence":0.97310567,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.021693794056773186},{"word":"you're","start":436.605,"end":436.76498,"confidence":0.99090886,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.008946730755269527},{"word":"talking","start":436.76498,"end":437.005,"confidence":0.99810433,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.01368674263358116},{"word":"about","start":437.005,"end":437.505,"confidence":0.98435235,"punctuated_word":"about.","sentiment":"neutral","sentiment_score":-0.016903186216950417},{"word":"okay","start":439.645,"end":440.125,"confidence":0.8857037,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012345129624009132},{"word":"so","start":440.125,"end":440.625,"confidence":0.99080956,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0032529830932617188},{"word":"they're","start":440.76498,"end":440.925,"confidence":0.70229864,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.006854180246591568},{"word":"just","start":440.925,"end":441.165,"confidence":0.9344607,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.020296752452850345},{"word":"basically","start":441.165,"end":441.645,"confidence":0.98138714,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.016794711351394653},{"word":"at","start":441.645,"end":441.965,"confidence":0.94056976,"punctuated_word":"at,","sentiment":"neutral","sentiment_score":0.009231124073266985},{"word":"like","start":441.965,"end":442.285,"confidence":0.9906761,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0071267373859882355},{"word":"initial","start":442.285,"end":442.685,"confidence":0.9984694,"punctuated_word":"initial","sentiment":"neutral","sentiment_score":0.028521157801151276},{"word":"stages","start":442.685,"end":443.185,"confidence":0.977391,"punctuated_word":"stages","sentiment":"neutral","sentiment_score":0.021058566868305206},{"word":"making","start":443.565,"end":444.065,"confidence":0.81071293,"punctuated_word":"making","sentiment":"neutral","sentiment_score":0.03650984913110733},{"word":"small","start":444.125,"end":444.445,"confidence":0.99112284,"punctuated_word":"small","sentiment":"neutral","sentiment_score":0.05650540441274643},{"word":"little","start":444.445,"end":444.76498,"confidence":0.8326071,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.06024354696273804},{"word":"inquiries","start":444.76498,"end":445.245,"confidence":0.85140085,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":-0.0047686174511909485},{"word":"and","start":445.245,"end":445.405,"confidence":0.9990852,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0003641620278358459},{"word":"that's","start":445.405,"end":445.565,"confidence":0.9990772,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.011689012870192528},{"word":"about","start":445.565,"end":445.885,"confidence":0.99954295,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.03519540652632713},{"word":"it","start":445.885,"end":446.385,"confidence":0.9959396,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.014837328344583511},{"word":"yeah","start":448.285,"end":448.785,"confidence":0.8441251,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012384268455207348},{"word":"yeah","start":450.38,"end":450.7,"confidence":0.8536451,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007939410395920277},{"word":"okay","start":450.7,"end":451.18,"confidence":0.9777652,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00901183858513832},{"word":"no","start":451.18,"end":451.34,"confidence":0.74484193,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12958292663097382},{"word":"that's","start":451.34,"end":451.5,"confidence":0.97641295,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.057066284120082855},{"word":"okay","start":451.5,"end":452.0,"confidence":0.997555,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.051380135118961334},{"word":"and","start":452.94,"end":453.18,"confidence":0.91144896,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.08567503094673157},{"word":"then","start":453.18,"end":453.68,"confidence":0.7648866,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":-0.04421475529670715},{"word":"obviously","start":457.26,"end":457.66,"confidence":0.9700084,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":-0.05738374590873718},{"word":"they're","start":457.66,"end":457.82,"confidence":0.5774654,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.10438915342092514},{"word":"gonna","start":457.82,"end":458.13998,"confidence":0.46301702,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.11665135622024536},{"word":"claim","start":458.13998,"end":458.46,"confidence":0.81004715,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.05769958719611168},{"word":"to","start":458.46,"end":458.62,"confidence":0.55794597,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09959980100393297},{"word":"call","start":458.62,"end":459.02,"confidence":0.65222275,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.09908733516931534},{"word":"because","start":459.02,"end":459.34,"confidence":0.6554929,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":-0.1421843320131302},{"word":"yeah","start":459.34,"end":459.58,"confidence":0.99201155,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.1001444011926651},{"word":"we","start":459.58,"end":459.9,"confidence":0.99296474,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10241543501615524},{"word":"drive","start":459.9,"end":460.22,"confidence":0.28217348,"punctuated_word":"drive","sentiment":"neutral","sentiment_score":-0.08083420991897583},{"word":"reaching","start":460.22,"end":460.62,"confidence":0.48278984,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":-0.13460661470890045},{"word":"out","start":460.62,"end":460.7,"confidence":0.7109434,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.09549066424369812},{"word":"to","start":460.7,"end":460.78,"confidence":0.8733456,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11338640749454498},{"word":"the","start":460.78,"end":460.94,"confidence":0.9260701,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1289505809545517},{"word":"estate","start":460.94,"end":461.41998,"confidence":0.68884593,"punctuated_word":"estate,","sentiment":"neutral","sentiment_score":-0.09902499616146088},{"word":"and","start":461.41998,"end":461.58,"confidence":0.9810316,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09522942453622818},{"word":"they","start":461.58,"end":462.08,"confidence":0.9987895,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.14318989217281342},{"word":"basically","start":462.61502,"end":463.015,"confidence":0.99532866,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.09822549670934676},{"word":"directed","start":463.015,"end":463.33502,"confidence":0.52382976,"punctuated_word":"directed","sentiment":"neutral","sentiment_score":-0.14342284202575684},{"word":"us","start":463.33502,"end":463.415,"confidence":0.9456931,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.16289259493350983},{"word":"to","start":463.415,"end":463.575,"confidence":0.9309842,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14672721922397614},{"word":"the","start":463.575,"end":463.655,"confidence":0.96712923,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1842121183872223},{"word":"lawyer","start":463.655,"end":463.975,"confidence":0.76121795,"punctuated_word":"lawyer,","sentiment":"neutral","sentiment_score":-0.1351703703403473},{"word":"and","start":463.975,"end":464.135,"confidence":0.99828964,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12826557457447052},{"word":"the","start":464.135,"end":464.295,"confidence":0.9847097,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16769486665725708},{"word":"lawyer","start":464.295,"end":464.535,"confidence":0.96331745,"punctuated_word":"lawyer","sentiment":"neutral","sentiment_score":-0.14735209941864014},{"word":"is","start":464.535,"end":464.61502,"confidence":0.69630015,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.15017960965633392},{"word":"going","start":464.61502,"end":464.855,"confidence":0.99468094,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.13330742716789246},{"word":"directly","start":464.855,"end":465.17502,"confidence":0.98917425,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.12211065739393234},{"word":"through","start":465.17502,"end":465.33502,"confidence":0.92272854,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.10619287192821504},{"word":"you","start":465.33502,"end":465.415,"confidence":0.9833613,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16802679002285004},{"word":"guys","start":465.415,"end":465.73502,"confidence":0.78341895,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":-0.1378037929534912},{"word":"so","start":465.73502,"end":466.215,"confidence":0.5908347,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11807987093925476},{"word":"leaving","start":466.215,"end":466.535,"confidence":0.62870735,"punctuated_word":"leaving","sentiment":"neutral","sentiment_score":-0.10143581032752992},{"word":"us","start":466.535,"end":466.695,"confidence":0.6961941,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.14275768399238586},{"word":"with","start":466.695,"end":466.935,"confidence":0.5752711,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.15178760886192322},{"word":"that","start":466.935,"end":467.17502,"confidence":0.9314827,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.11356347799301147},{"word":"so","start":467.17502,"end":467.67502,"confidence":0.9531252,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2482888102531433},{"word":"i","start":497.04498,"end":497.54498,"confidence":0.36308146,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01028544083237648},{"word":"with","start":497.925,"end":498.245,"confidence":0.6349426,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.009063202887773514},{"word":"the","start":498.245,"end":498.405,"confidence":0.87446314,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003932090476155281},{"word":"letter","start":498.405,"end":498.805,"confidence":0.9403148,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.002928750589489937},{"word":"of","start":498.805,"end":498.885,"confidence":0.9154238,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0022864770144224167},{"word":"probation","start":498.885,"end":499.385,"confidence":0.53384537,"punctuated_word":"probation,","sentiment":"neutral","sentiment_score":0.0012373533099889755},{"word":"we","start":499.685,"end":500.005,"confidence":0.95638514,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0049574049189686775},{"word":"talked","start":500.005,"end":500.245,"confidence":0.6835207,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":0.002544378861784935},{"word":"to","start":500.245,"end":500.405,"confidence":0.83121413,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00316651351749897},{"word":"the","start":500.405,"end":500.565,"confidence":0.9771706,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0013241246342658997},{"word":"person","start":500.565,"end":500.965,"confidence":0.9219992,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.006680330261588097},{"word":"that's","start":500.965,"end":501.125,"confidence":0.59924805,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.002433367073535919},{"word":"listed","start":501.125,"end":501.365,"confidence":0.8439911,"punctuated_word":"listed","sentiment":"neutral","sentiment_score":0.006600037217140198},{"word":"on","start":501.365,"end":501.525,"confidence":0.99001324,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.004198811016976833},{"word":"the","start":501.525,"end":501.605,"confidence":0.8157845,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.003656568937003613},{"word":"probate","start":501.605,"end":502.105,"confidence":0.47638574,"punctuated_word":"probate,","sentiment":"neutral","sentiment_score":0.00026313401758670807},{"word":"i","start":502.885,"end":503.385,"confidence":0.4958464,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":-0.0010370602831244469},{"word":"e","start":503.605,"end":503.76498,"confidence":0.840755,"punctuated_word":"E.","sentiment":"neutral","sentiment_score":-0.0008897411171346903},{"word":"the","start":503.76498,"end":504.005,"confidence":0.96975255,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.010743693448603151},{"word":"executor","start":504.005,"end":504.505,"confidence":0.87302,"punctuated_word":"executor,","sentiment":"neutral","sentiment_score":-0.012397192418575289},{"word":"but","start":504.645,"end":505.145,"confidence":0.99298275,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.01545735914260149},{"word":"not","start":506.05002,"end":506.21002,"confidence":0.5870822,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.03481406718492508},{"word":"the","start":506.21002,"end":506.37003,"confidence":0.96895415,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04550981521606445},{"word":"lawyer","start":506.37003,"end":506.87003,"confidence":0.9422763,"punctuated_word":"lawyer.","sentiment":"neutral","sentiment_score":-0.03186748921871185},{"word":"we're","start":508.13,"end":508.45,"confidence":0.9369596,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.005394944455474615},{"word":"very","start":508.45,"end":508.69,"confidence":0.99262047,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.01777246594429016},{"word":"much","start":508.69,"end":508.85,"confidence":0.99968994,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.014195092022418976},{"word":"the","start":508.85,"end":509.01,"confidence":0.991971,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010229062288999556},{"word":"same","start":509.01,"end":509.17,"confidence":0.99870276,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.016403459012508392},{"word":"as","start":509.17,"end":509.33002,"confidence":0.75839776,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.013076052069664},{"word":"what","start":509.33002,"end":509.49002,"confidence":0.9867093,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.01594812422990799},{"word":"you","start":509.49002,"end":509.65002,"confidence":0.99349725,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01237671822309494},{"word":"guys","start":509.65002,"end":509.89,"confidence":0.9956285,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.023760519921779633},{"word":"would","start":509.89,"end":510.05002,"confidence":0.8624638,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.01070605218410492},{"word":"do","start":510.05002,"end":510.55002,"confidence":0.88474727,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.005897499620914459},{"word":"correct","start":522.875,"end":523.35504,"confidence":0.86178756,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.007673865184187889},{"word":"yeah","start":523.35504,"end":523.835,"confidence":0.9830699,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1047319993376732},{"word":"it's","start":523.835,"end":524.335,"confidence":0.99020684,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.3307431936264038},{"word":"so","start":524.47504,"end":524.715,"confidence":0.7003764,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.4569548964500427},{"word":"silly","start":524.715,"end":525.215,"confidence":0.696553,"punctuated_word":"silly.","sentiment":"negative","sentiment_score":-0.4428200125694275},{"word":"and","start":525.275,"end":525.775,"confidence":0.98065317,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.3371748924255371},{"word":"it","start":526.155,"end":526.315,"confidence":0.9377773,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2752669155597687},{"word":"just","start":526.315,"end":526.475,"confidence":0.49818474,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.24144470691680908},{"word":"it's","start":526.635,"end":527.135,"confidence":0.6904453,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2990151345729828},{"word":"it's","start":527.67505,"end":527.755,"confidence":0.9163717,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.29833897948265076},{"word":"so","start":527.755,"end":528.155,"confidence":0.89531267,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.35499709844589233},{"word":"weird","start":528.155,"end":528.55505,"confidence":0.7251241,"punctuated_word":"weird,","sentiment":"negative","sentiment_score":-0.3654431104660034},{"word":"like","start":528.55505,"end":528.875,"confidence":0.7831329,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.291393518447876},{"word":"because","start":528.875,"end":529.11505,"confidence":0.8125931,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.23276221752166748},{"word":"the","start":529.11505,"end":529.195,"confidence":0.9306612,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2856466472148895},{"word":"client's","start":529.195,"end":529.67505,"confidence":0.41811442,"punctuated_word":"client's","sentiment":"neutral","sentiment_score":-0.324920117855072},{"word":"super","start":529.67505,"end":529.91504,"confidence":0.6617835,"punctuated_word":"super","sentiment":"neutral","sentiment_score":-0.24608725309371948},{"word":"funds","start":529.91504,"end":530.23505,"confidence":0.82297033,"punctuated_word":"funds","sentiment":"neutral","sentiment_score":-0.23728391528129575},{"word":"are","start":530.23505,"end":530.395,"confidence":0.7721396,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.23350286483764648},{"word":"already","start":530.395,"end":530.715,"confidence":0.99747604,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.30564621090888977},{"word":"paid","start":530.715,"end":530.955,"confidence":0.97655576,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.32283639907836914},{"word":"up","start":530.955,"end":531.455,"confidence":0.62984294,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.2859821319580078},{"word":"like","start":532.23,"end":532.39,"confidence":0.983102,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.1720232367515564},{"word":"the","start":532.39,"end":532.55,"confidence":0.99037653,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1667766273021698},{"word":"money","start":532.55,"end":532.87,"confidence":0.99943274,"punctuated_word":"money","sentiment":"neutral","sentiment_score":-0.17076633870601654},{"word":"went","start":532.87,"end":533.37,"confidence":0.9653548,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.12013790756464005},{"word":"and","start":533.91003,"end":534.15,"confidence":0.44639626,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08972827345132828},{"word":"paid","start":534.15,"end":534.39,"confidence":0.8234069,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.1042417138814926},{"word":"out","start":534.39,"end":534.63,"confidence":0.8336106,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.15401597321033478},{"word":"like","start":534.63,"end":535.13,"confidence":0.9887011,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.17816296219825745},{"word":"december","start":535.27,"end":535.77,"confidence":0.9274452,"punctuated_word":"December.","sentiment":"neutral","sentiment_score":-0.1950855255126953},{"word":"so","start":536.07,"end":536.23,"confidence":0.7191593,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2073393911123276},{"word":"it","start":536.23,"end":536.31,"confidence":0.96315044,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.20858141779899597},{"word":"was","start":536.31,"end":536.47003,"confidence":0.88192576,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1459256410598755},{"word":"pretty","start":536.47003,"end":536.79004,"confidence":0.8623523,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.14561808109283447},{"word":"quick","start":536.79004,"end":537.03,"confidence":0.9952055,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":-0.1553349643945694},{"word":"turnaround","start":537.03,"end":537.43,"confidence":0.7431387,"punctuated_word":"turnaround.","sentiment":"neutral","sentiment_score":-0.3027978539466858},{"word":"but","start":537.43,"end":537.59,"confidence":0.2631001,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2650209665298462},{"word":"i","start":537.59,"end":537.67,"confidence":0.7900279,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4543012380599976},{"word":"just","start":537.67,"end":537.83,"confidence":0.9445128,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.332972913980484},{"word":"need","start":537.83,"end":537.95,"confidence":0.48307043,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.44119974970817566},{"word":"to","start":537.95,"end":538.07,"confidence":0.97115636,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.467670738697052},{"word":"be","start":538.07,"end":538.31,"confidence":0.9644498,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.49477285146713257},{"word":"dragging","start":538.31,"end":538.71,"confidence":0.87754995,"punctuated_word":"dragging","sentiment":"negative","sentiment_score":-0.5521945953369141},{"word":"the","start":538.71,"end":538.87,"confidence":0.43084902,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.60185307264328},{"word":"heels","start":538.87,"end":539.11,"confidence":0.8479396,"punctuated_word":"heels","sentiment":"negative","sentiment_score":-0.51447993516922},{"word":"of","start":539.11,"end":539.19,"confidence":0.5433682,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5011447072029114},{"word":"the","start":539.19,"end":539.35004,"confidence":0.97692955,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.556216835975647},{"word":"insurance","start":539.35004,"end":539.67,"confidence":0.9587305,"punctuated_word":"insurance","sentiment":"negative","sentiment_score":-0.548269510269165},{"word":"plan","start":539.67,"end":539.99,"confidence":0.28487644,"punctuated_word":"plan","sentiment":"negative","sentiment_score":-0.5473037362098694},{"word":"to","start":539.99,"end":540.07,"confidence":0.6887547,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4724189341068268},{"word":"make","start":540.07,"end":540.23,"confidence":0.94816864,"punctuated_word":"make","sentiment":"negative","sentiment_score":-0.4338966906070709},{"word":"that","start":540.23,"end":540.73,"confidence":0.44334483,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.39543384313583374},{"word":"yeah","start":558.045,"end":558.545,"confidence":0.8752939,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.163435697555542},{"word":"oh","start":559.325,"end":559.485,"confidence":0.7571627,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1718113124370575},{"word":"boy","start":559.485,"end":559.985,"confidence":0.9441571,"punctuated_word":"boy.","sentiment":"neutral","sentiment_score":-0.21928496658802032},{"word":"no","start":569.19,"end":569.51,"confidence":0.78564227,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2208423912525177},{"word":"that's","start":569.51,"end":569.83,"confidence":0.72021604,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2107113003730774},{"word":"one","start":569.83,"end":569.99,"confidence":0.98641104,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.22847318649291992},{"word":"of","start":569.99,"end":570.07,"confidence":0.98550075,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.23050081729888916},{"word":"the","start":570.07,"end":570.23,"confidence":0.9944865,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2474886029958725},{"word":"easiest","start":570.23,"end":570.63,"confidence":0.9921733,"punctuated_word":"easiest","sentiment":"neutral","sentiment_score":0.00636349618434906},{"word":"claims","start":570.63,"end":571.02997,"confidence":0.59752816,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":-0.22316628694534305},{"word":"to","start":571.02997,"end":571.19,"confidence":0.76345843,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16689229011535645},{"word":"do","start":571.19,"end":571.59,"confidence":0.98246384,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.198325514793396},{"word":"i","start":571.59,"end":571.67,"confidence":0.99752694,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08461266756057739},{"word":"mean","start":571.67,"end":571.99,"confidence":0.9755707,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.09692145884037018},{"word":"look","start":571.99,"end":572.31,"confidence":0.98633945,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.0972779095172882},{"word":"look","start":572.31,"end":572.81,"confidence":0.72824633,"punctuated_word":"look,","sentiment":"neutral","sentiment_score":-0.09374721348285676},{"word":"you","start":573.11,"end":573.27,"confidence":0.92060083,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09052157402038574},{"word":"and","start":573.27,"end":573.43,"confidence":0.95813906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08646905422210693},{"word":"i","start":573.43,"end":573.75,"confidence":0.7919133,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":-0.1072285771369934},{"word":"we","start":573.75,"end":573.83,"confidence":0.77749187,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08243980258703232},{"word":"we","start":573.83,"end":574.305,"confidence":0.62254876,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10482632368803024},{"word":"we","start":574.385,"end":574.545,"confidence":0.9947062,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11485863476991652},{"word":"deal","start":574.545,"end":574.785,"confidence":0.99552214,"punctuated_word":"deal","sentiment":"neutral","sentiment_score":-0.23013776540756223},{"word":"with","start":574.785,"end":574.945,"confidence":0.9991627,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.18343472480773929},{"word":"it","start":574.945,"end":575.265,"confidence":0.81076264,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.15663635730743408},{"word":"of","start":575.265,"end":575.425,"confidence":0.66612875,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.0011165514588356018},{"word":"course","start":575.425,"end":575.585,"confidence":0.92275476,"punctuated_word":"course,","sentiment":"neutral","sentiment_score":0.023281872272491455},{"word":"it's","start":575.585,"end":575.745,"confidence":0.9896463,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.028447140008211136},{"word":"easy","start":575.745,"end":576.245,"confidence":0.7216128,"punctuated_word":"easy,","sentiment":"neutral","sentiment_score":0.022667620331048965},{"word":"but","start":576.305,"end":576.805,"confidence":0.98567307,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.07002867013216019},{"word":"you","start":577.825,"end":577.985,"confidence":0.9987294,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06864938884973526},{"word":"know","start":577.985,"end":578.145,"confidence":0.9993591,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.0527469702064991},{"word":"we're","start":578.145,"end":578.385,"confidence":0.9956907,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.07582895457744598},{"word":"not","start":578.385,"end":578.46497,"confidence":0.9984187,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08492009341716766},{"word":"the","start":578.46497,"end":578.545,"confidence":0.98527503,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11970826983451845},{"word":"ones","start":578.545,"end":578.785,"confidence":0.9361167,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":-0.12419168651103972},{"word":"coming","start":578.785,"end":579.185,"confidence":0.37876156,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.24619102478027344},{"word":"through","start":579.185,"end":579.685,"confidence":0.47057468,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.24531535804271695},{"word":"from","start":579.745,"end":580.225,"confidence":0.6317362,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.23617862164974213},{"word":"it","start":580.225,"end":580.725,"confidence":0.8884809,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.2903926968574524},{"word":"very","start":585.185,"end":585.505,"confidence":0.7943745,"punctuated_word":"Very","sentiment":"negative","sentiment_score":-0.5130540132522583},{"word":"much","start":585.505,"end":586.005,"confidence":0.7882807,"punctuated_word":"much.","sentiment":"negative","sentiment_score":-0.3894166350364685},{"word":"so","start":587.39,"end":587.89,"confidence":0.7569876,"punctuated_word":"So.","sentiment":"neutral","sentiment_score":-0.03869211673736572},{"word":"yeah","start":588.11005,"end":588.61005,"confidence":0.8846187,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0101307425647974},{"word":"if","start":589.47003,"end":589.71,"confidence":0.700166,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.008804820477962494},{"word":"i'm","start":589.71,"end":589.95,"confidence":0.9991491,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01726379059255123},{"word":"correct","start":589.95,"end":590.45,"confidence":0.99760264,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":-0.03689676150679588},{"word":"in","start":590.91003,"end":591.07,"confidence":0.9245359,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.052397456020116806},{"word":"what","start":591.07,"end":591.31,"confidence":0.99938,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.044723138213157654},{"word":"i'm","start":591.31,"end":591.47003,"confidence":0.9996804,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04945222660899162},{"word":"saying","start":591.47003,"end":591.87,"confidence":0.9529404,"punctuated_word":"saying,","sentiment":"neutral","sentiment_score":-0.0661451444029808},{"word":"there","start":591.87,"end":592.19,"confidence":0.79930115,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.07445657253265381},{"word":"is","start":592.19,"end":592.51,"confidence":0.99687576,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08829599618911743},{"word":"not","start":592.51,"end":592.83,"confidence":0.97440094,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.07778652012348175},{"word":"a","start":592.83,"end":593.33,"confidence":0.99501836,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06999898701906204},{"word":"benefit","start":593.95,"end":594.45,"confidence":0.43097103,"punctuated_word":"benefit","sentiment":"neutral","sentiment_score":-0.08760181814432144},{"word":"account","start":596.03,"end":596.35004,"confidence":0.69742703,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.06734407693147659},{"word":"is","start":596.35004,"end":596.59,"confidence":0.98436445,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05652696266770363},{"word":"that","start":596.59,"end":597.09,"confidence":0.76647794,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.05331180989742279},{"word":"i","start":597.87,"end":598.11005,"confidence":0.43695414,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0649113655090332},{"word":"was","start":598.11005,"end":598.19,"confidence":0.85730475,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0656660944223404},{"word":"having","start":598.19,"end":598.43,"confidence":0.92029244,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.06831242144107819},{"word":"a","start":598.43,"end":598.51,"confidence":0.92029375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.054015275090932846},{"word":"look","start":598.51,"end":598.67004,"confidence":0.9895502,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.06123606488108635},{"word":"through","start":598.67004,"end":598.83,"confidence":0.9275357,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.07267697900533676},{"word":"it","start":598.83,"end":598.91003,"confidence":0.87869936,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08057280629873276},{"word":"before","start":598.91003,"end":599.23004,"confidence":0.8790389,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.07758298516273499},{"word":"i","start":599.23004,"end":599.31,"confidence":0.47412792,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0901019126176834},{"word":"told","start":599.31,"end":599.39,"confidence":0.094332166,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.0733024924993515},{"word":"you","start":599.39,"end":599.63,"confidence":0.6058292,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.07912487536668777},{"word":"and","start":599.63,"end":599.79004,"confidence":0.43320662,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07857979834079742},{"word":"looking","start":599.79004,"end":600.11005,"confidence":0.7582859,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.10153338313102722},{"word":"through","start":600.11005,"end":600.27,"confidence":0.9242698,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.11061380803585052},{"word":"everything","start":600.27,"end":600.75,"confidence":0.96838087,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.0923185795545578},{"word":"i","start":600.75,"end":600.91003,"confidence":0.97300386,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21918123960494995},{"word":"don't","start":600.91003,"end":601.07,"confidence":0.99862075,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19393125176429749},{"word":"think","start":601.07,"end":601.31,"confidence":0.9965444,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1809135377407074},{"word":"there","start":601.31,"end":601.47003,"confidence":0.92948,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.1499364674091339},{"word":"was","start":601.47003,"end":601.63,"confidence":0.9312309,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.17302608489990234},{"word":"actually","start":601.63,"end":601.87,"confidence":0.96862686,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.14653626084327698},{"word":"a","start":601.87,"end":601.95,"confidence":0.77542776,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12323132902383804},{"word":"beneficiary","start":601.95,"end":602.45,"confidence":0.71121114,"punctuated_word":"beneficiary","sentiment":"neutral","sentiment_score":-0.113923080265522},{"word":"listed","start":602.625,"end":603.125,"confidence":0.933402,"punctuated_word":"listed","sentiment":"neutral","sentiment_score":-0.11008475720882416},{"word":"on","start":605.84625,"end":606.34625,"confidence":0.9982938,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1096351221203804},{"word":"this","start":609.0675,"end":609.5675,"confidence":0.9632284,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.010422304272651672},{"word":"file","start":612.28876,"end":612.78876,"confidence":0.99556684,"punctuated_word":"file.","sentiment":"neutral","sentiment_score":0.00030304002575576305},{"word":"yeah","start":674.63,"end":675.13,"confidence":0.6793778,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.031394653022289276},{"word":"okay","start":677.35004,"end":677.85004,"confidence":0.57663524,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01932762935757637},{"word":"yeah","start":679.43005,"end":679.93005,"confidence":0.95251715,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017671680077910423},{"word":"yeah","start":681.27,"end":681.77,"confidence":0.78719175,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.016994591802358627},{"word":"which","start":685.59,"end":685.91003,"confidence":0.49832064,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":0.04139664024114609},{"word":"makes","start":685.91003,"end":686.15,"confidence":0.97350717,"punctuated_word":"makes","sentiment":"neutral","sentiment_score":0.034493301063776016},{"word":"sense","start":686.15,"end":686.39,"confidence":0.76064175,"punctuated_word":"sense.","sentiment":"neutral","sentiment_score":-0.04432785511016846},{"word":"they","start":686.39,"end":686.55005,"confidence":0.8119698,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.41779574751853943},{"word":"wouldn't","start":686.55005,"end":686.87006,"confidence":0.9576302,"punctuated_word":"wouldn't","sentiment":"negative","sentiment_score":-0.37873727083206177},{"word":"have","start":686.87006,"end":686.95,"confidence":0.9168685,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.379469096660614},{"word":"been","start":686.95,"end":687.19,"confidence":0.6106883,"punctuated_word":"been,","sentiment":"negative","sentiment_score":-0.4578524827957154},{"word":"but","start":687.19,"end":687.35004,"confidence":0.99945563,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.41425448656082153},{"word":"it's","start":687.35004,"end":687.59,"confidence":0.9982638,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4945870041847229},{"word":"kind","start":687.59,"end":687.75,"confidence":0.62804145,"punctuated_word":"kind","sentiment":"negative","sentiment_score":-0.5190523266792297},{"word":"of","start":687.75,"end":687.91003,"confidence":0.99626297,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5218961238861084},{"word":"painful","start":687.91003,"end":688.39,"confidence":0.9917991,"punctuated_word":"painful","sentiment":"negative","sentiment_score":-0.4407353699207306},{"word":"because","start":688.39,"end":688.785,"confidence":0.8754057,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.5149729251861572},{"word":"the","start":688.865,"end":689.105,"confidence":0.9974431,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5468515157699585},{"word":"ip","start":689.105,"end":689.345,"confidence":0.981987,"punctuated_word":"IP","sentiment":"negative","sentiment_score":-0.4920436143875122},{"word":"policy","start":689.345,"end":689.82495,"confidence":0.95761853,"punctuated_word":"policy","sentiment":"negative","sentiment_score":-0.5981116890907288},{"word":"of","start":689.82495,"end":690.065,"confidence":0.43530232,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5592108964920044},{"word":"we","start":690.14496,"end":690.225,"confidence":0.5112521,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.5061293840408325},{"word":"have","start":690.225,"end":690.545,"confidence":0.9470986,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5240304470062256},{"word":"that","start":690.545,"end":690.70496,"confidence":0.93148965,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4346696138381958},{"word":"desk","start":690.70496,"end":691.20496,"confidence":0.5509806,"punctuated_word":"desk.","sentiment":"negative","sentiment_score":-0.3838906884193421},{"word":"lobs","start":692.38495,"end":692.865,"confidence":0.40389046,"punctuated_word":"Lobs","sentiment":"neutral","sentiment_score":-0.04222637787461281},{"word":"on","start":692.865,"end":693.365,"confidence":0.17665096,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02366853877902031},{"word":"yeah","start":694.305,"end":694.625,"confidence":0.71137774,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.006676627788692713},{"word":"attached","start":694.625,"end":694.94495,"confidence":0.7184038,"punctuated_word":"Attached","sentiment":"neutral","sentiment_score":0.0022283836733549833},{"word":"to","start":694.94495,"end":695.105,"confidence":0.99197114,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.003525666892528534},{"word":"it","start":695.105,"end":695.605,"confidence":0.9970846,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.004614449106156826},{"word":"yes","start":718.51,"end":719.01,"confidence":0.7763257,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.014816738665103912},{"word":"claims","start":721.385,"end":721.78503,"confidence":0.5834174,"punctuated_word":"Claims","sentiment":"neutral","sentiment_score":-0.04560943692922592},{"word":"taking","start":721.78503,"end":722.28503,"confidence":0.7314962,"punctuated_word":"taking.","sentiment":"neutral","sentiment_score":-0.05953434109687805},{"word":"yeah","start":722.905,"end":723.405,"confidence":0.99821645,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02708015963435173},{"word":"we","start":728.825,"end":729.065,"confidence":0.9149339,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.04937613010406494},{"word":"just","start":729.065,"end":729.305,"confidence":0.4625564,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06623993068933487},{"word":"have","start":729.305,"end":729.805,"confidence":0.4985354,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07361909002065659},{"word":"yeah","start":731.385,"end":731.885,"confidence":0.7285196,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.06136702001094818},{"word":"claims","start":732.45996,"end":732.77997,"confidence":0.584747,"punctuated_word":"Claims","sentiment":"neutral","sentiment_score":-0.1031278520822525},{"word":"taking","start":732.77997,"end":733.1,"confidence":0.57917595,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.11169539391994476},{"word":"some","start":733.1,"end":733.33997,"confidence":0.36563084,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.1330753117799759},{"word":"absolute","start":733.33997,"end":733.58,"confidence":0.96722543,"punctuated_word":"absolute","sentiment":"neutral","sentiment_score":-0.13229142129421234},{"word":"pain","start":733.58,"end":733.89996,"confidence":0.89149636,"punctuated_word":"pain","sentiment":"neutral","sentiment_score":-0.20221415162086487},{"word":"for","start":733.89996,"end":734.06,"confidence":0.879618,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1900614798069},{"word":"everyone","start":734.06,"end":734.38,"confidence":0.9967235,"punctuated_word":"everyone","sentiment":"neutral","sentiment_score":-0.17014673352241516},{"word":"involved","start":734.38,"end":734.88,"confidence":0.99499166,"punctuated_word":"involved.","sentiment":"neutral","sentiment_score":-0.14535686373710632},{"word":"no","start":735.74,"end":735.89996,"confidence":0.9035617,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.027550451457500454},{"word":"that's","start":735.89996,"end":736.3,"confidence":0.99799955,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.09424053877592088},{"word":"absolutely","start":736.3,"end":736.8,"confidence":0.73362696,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":0.11463915556669237},{"word":"fine","start":736.86,"end":737.01996,"confidence":0.9959536,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.10071561485528946},{"word":"cool","start":737.01996,"end":737.51996,"confidence":0.9305923,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.1961589753627777},{"word":"hello","start":746.10504,"end":746.265,"confidence":0.6671527,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02943817898631096},{"word":"good","start":746.265,"end":746.765,"confidence":0.86459273,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.14649900794029236},{"word":"i","start":750.585,"end":750.745,"confidence":0.92859286,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06165217608213425},{"word":"like","start":750.745,"end":751.065,"confidence":0.9939334,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.06105479970574379},{"word":"that","start":751.065,"end":751.565,"confidence":0.99690217,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.07279855012893677},{"word":"and","start":755.145,"end":755.385,"confidence":0.5460403,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.13048598170280457},{"word":"then","start":755.385,"end":755.625,"confidence":0.90845644,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1919889599084854},{"word":"that's","start":755.625,"end":755.86505,"confidence":0.47879404,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.2796270251274109},{"word":"that's","start":755.86505,"end":756.10504,"confidence":0.67318696,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.3322875499725342},{"word":"a","start":756.10504,"end":756.185,"confidence":0.69211763,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3773807883262634},{"word":"pain","start":756.185,"end":756.42505,"confidence":0.6190111,"punctuated_word":"pain","sentiment":"neutral","sentiment_score":-0.2834948003292084},{"word":"in","start":756.42505,"end":756.505,"confidence":0.60097516,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.40362977981567383},{"word":"the","start":756.505,"end":756.585,"confidence":0.38928363,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4091550409793854},{"word":"neck","start":756.585,"end":756.825,"confidence":0.90595376,"punctuated_word":"neck.","sentiment":"neutral","sentiment_score":-0.2558215260505676},{"word":"cool","start":756.825,"end":757.145,"confidence":0.9586071,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.07292512059211731},{"word":"so","start":757.145,"end":757.385,"confidence":0.90383226,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.005860764533281326},{"word":"lloyd's","start":757.385,"end":757.705,"confidence":0.32786974,"punctuated_word":"Lloyd's","sentiment":"neutral","sentiment_score":0.03335249051451683},{"word":"going","start":757.705,"end":758.025,"confidence":0.9938023,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.06657837331295013},{"word":"through","start":758.025,"end":758.185,"confidence":0.9474764,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.06927582621574402},{"word":"it","start":758.185,"end":758.685,"confidence":0.9315622,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.022560710087418556},{"word":"realistically","start":758.745,"end":759.245,"confidence":0.99194354,"punctuated_word":"Realistically,","sentiment":"neutral","sentiment_score":0.029445037245750427},{"word":"it's","start":759.705,"end":760.205,"confidence":0.97687954,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02709614858031273},{"word":"what's","start":760.82,"end":760.9,"confidence":0.57805324,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.020027365535497665},{"word":"it","start":760.9,"end":760.98,"confidence":0.32104087,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.028604920953512192},{"word":"gonna","start":760.98,"end":761.14,"confidence":0.53096616,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.014415130019187927},{"word":"be","start":761.14,"end":761.38,"confidence":0.71798825,"punctuated_word":"be?","sentiment":"neutral","sentiment_score":0.010013137012720108},{"word":"it's","start":761.38,"end":761.54,"confidence":0.99129665,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.040212322026491165},{"word":"gonna","start":761.54,"end":761.86,"confidence":0.9167573,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.04301170632243157},{"word":"be","start":761.86,"end":762.02,"confidence":0.9948402,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02065025269985199},{"word":"like","start":762.02,"end":762.34,"confidence":0.50287896,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.008330482989549637},{"word":"it's","start":762.94,"end":763.44,"confidence":0.867519,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.03176822513341904},{"word":"gonna","start":763.54,"end":763.78,"confidence":0.6800161,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.038616154342889786},{"word":"be","start":763.78,"end":764.28,"confidence":0.98754835,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02430669590830803},{"word":"$50","start":765.22,"end":766.02,"confidence":0.6241087,"punctuated_word":"$50,","sentiment":"neutral","sentiment_score":-0.029424559324979786},{"word":"really","start":766.02,"end":766.52,"confidence":0.83860767,"punctuated_word":"really.","sentiment":"neutral","sentiment_score":-0.020359395071864128},{"word":"because","start":766.66,"end":766.9,"confidence":0.5619035,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.10512650012969972},{"word":"it's","start":766.9,"end":767.06,"confidence":0.96052957,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.14102433621883392},{"word":"six","start":767.06,"end":767.38,"confidence":0.99250704,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.1288597732782364},{"word":"times","start":767.38,"end":767.88,"confidence":0.9109543,"punctuated_word":"times","sentiment":"neutral","sentiment_score":-0.1012893244624138},{"word":"the","start":767.94,"end":768.18,"confidence":0.8578233,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16549086570739746},{"word":"uninsured","start":768.18,"end":768.68,"confidence":0.52903044,"punctuated_word":"uninsured","sentiment":"neutral","sentiment_score":-0.14023204147815704},{"word":"up","start":768.82,"end":768.98,"confidence":0.5306889,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.1150241270661354},{"word":"to","start":768.98,"end":769.14,"confidence":0.58812624,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14045019447803497},{"word":"50","start":769.14,"end":769.64,"confidence":0.883878,"punctuated_word":"50.","sentiment":"neutral","sentiment_score":-0.13398686051368713},{"word":"i","start":769.7,"end":769.78,"confidence":0.6207609,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14190471172332764},{"word":"can't","start":769.78,"end":770.02,"confidence":0.71013004,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.11983372271060944},{"word":"remember","start":770.02,"end":770.18,"confidence":0.994103,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.079673171043396},{"word":"correctly","start":770.18,"end":770.68,"confidence":0.84877646,"punctuated_word":"correctly.","sentiment":"neutral","sentiment_score":-0.09226280450820924},{"word":"so","start":773.86,"end":773.94,"confidence":0.49368542,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0008588843047618866},{"word":"it'll","start":773.94,"end":774.02,"confidence":0.59119725,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":-0.0002475154469721019},{"word":"be","start":774.02,"end":774.52,"confidence":0.990328,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0009858980774879456},{"word":"$46.07","start":774.74,"end":776.625,"confidence":0.81565404,"punctuated_word":"$46.07","sentiment":"neutral","sentiment_score":-0.0016804288607090712},{"word":"70","start":776.625,"end":777.125,"confidence":0.66739815,"punctuated_word":"70.","sentiment":"neutral","sentiment_score":-0.0008217194117605686},{"word":"she","start":783.42505,"end":783.745,"confidence":0.68768156,"punctuated_word":"She","sentiment":"neutral","sentiment_score":-0.012764498591423036},{"word":"passed","start":783.745,"end":784.22504,"confidence":0.9862646,"punctuated_word":"passed.","sentiment":"neutral","sentiment_score":-0.026726730167865753},{"word":"yeah","start":784.22504,"end":784.72504,"confidence":0.99081993,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0021822722628712654},{"word":"yeah","start":788.78503,"end":789.185,"confidence":0.98446894,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00576391164213419},{"word":"of","start":789.185,"end":789.34503,"confidence":0.9859716,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.006441997364163399},{"word":"course","start":789.34503,"end":789.505,"confidence":0.97560704,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.007459079846739769},{"word":"of","start":789.505,"end":789.745,"confidence":0.9967584,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.007011708803474903},{"word":"course","start":789.745,"end":790.245,"confidence":0.99873996,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.012712046504020693},{"word":"so","start":791.15,"end":791.23004,"confidence":0.71632606,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0005558561533689499},{"word":"maybe","start":791.23004,"end":791.47003,"confidence":0.9480125,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.010111529380083084},{"word":"a","start":791.47003,"end":791.55,"confidence":0.9602009,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007823454216122627},{"word":"little","start":791.55,"end":791.79004,"confidence":0.9917917,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.016922738403081894},{"word":"bit","start":791.79004,"end":791.95,"confidence":0.9923993,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.018044518306851387},{"word":"less","start":791.95,"end":792.19,"confidence":0.67392176,"punctuated_word":"less,","sentiment":"neutral","sentiment_score":-0.011209864169359207},{"word":"but","start":792.19,"end":792.35004,"confidence":0.9921062,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.00016886182129383087},{"word":"yeah","start":792.43,"end":792.75,"confidence":0.9614799,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.004360778257250786},{"word":"same","start":792.75,"end":792.99,"confidence":0.9835194,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":0.008536134846508503},{"word":"time","start":792.99,"end":793.49,"confidence":0.81746984,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.01424291916191578},{"word":"that's","start":793.79004,"end":794.11005,"confidence":0.8928859,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.022353753447532657},{"word":"okay","start":794.11005,"end":794.51,"confidence":0.98949075,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02440115064382553},{"word":"no","start":794.51,"end":794.67004,"confidence":0.95149636,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.034452810883522034},{"word":"no","start":794.67004,"end":794.83,"confidence":0.994817,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.03668845072388649},{"word":"that's","start":794.83,"end":795.15,"confidence":0.807444,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.01032413449138403},{"word":"fine","start":795.15,"end":795.65,"confidence":0.99843264,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.1204558163881302},{"word":"cool","start":797.07,"end":797.39,"confidence":0.9942219,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2390369176864624},{"word":"so","start":797.39,"end":797.55,"confidence":0.99686253,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12237636744976044},{"word":"that's","start":797.55,"end":797.79004,"confidence":0.99892664,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.1633409559726715},{"word":"going","start":797.79004,"end":798.11005,"confidence":0.9832538,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.21219554543495175},{"word":"through","start":798.11005,"end":798.35004,"confidence":0.8222221,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.21310532093048096},{"word":"it's","start":798.35004,"end":798.59,"confidence":0.8819175,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.11993387341499329},{"word":"nothing","start":798.59,"end":798.91003,"confidence":0.9828456,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":0.0627351701259613},{"word":"to","start":798.91003,"end":799.07,"confidence":0.27057934,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.046141114085912704},{"word":"have","start":799.07,"end":799.15,"confidence":0.5323719,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03721000626683235},{"word":"to","start":799.15,"end":799.23004,"confidence":0.9910966,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.032085783779621124},{"word":"do","start":799.23004,"end":799.39,"confidence":0.99106544,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0126512348651886},{"word":"with","start":799.39,"end":799.47003,"confidence":0.6159318,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.019523613154888153},{"word":"the","start":799.47003,"end":799.55,"confidence":0.2636757,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002474352717399597},{"word":"lawyer","start":799.55,"end":799.87,"confidence":0.45117688,"punctuated_word":"lawyer.","sentiment":"neutral","sentiment_score":0.05115522816777229},{"word":"they","start":799.87,"end":799.95,"confidence":0.35634494,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.0035334043204784393},{"word":"got","start":799.95,"end":800.19,"confidence":0.37934846,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.015888433903455734},{"word":"in","start":800.19,"end":800.35004,"confidence":0.3058328,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.007149860262870789},{"word":"hand","start":800.35004,"end":800.59,"confidence":0.6935074,"punctuated_word":"hand","sentiment":"neutral","sentiment_score":0.021428942680358887},{"word":"being","start":800.59,"end":800.91003,"confidence":0.7143333,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.029733143746852875},{"word":"up","start":800.91003,"end":801.07,"confidence":0.34715074,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.023224864155054092},{"word":"to","start":801.07,"end":801.23004,"confidence":0.25494695,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03543837368488312},{"word":"paying","start":801.23004,"end":801.39,"confidence":0.23048533,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":0.027223750948905945},{"word":"other","start":801.39,"end":801.87,"confidence":0.20098922,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.04538034647703171},{"word":"what","start":803.39,"end":803.63,"confidence":0.5538416,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.030116310343146324},{"word":"was","start":803.63,"end":803.95,"confidence":0.6300477,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02312431111931801},{"word":"it","start":803.95,"end":804.45,"confidence":0.9046879,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.026170911267399788},{"word":"is","start":805.07,"end":805.23004,"confidence":0.9652233,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.001254817470908165},{"word":"there","start":805.23004,"end":805.47003,"confidence":0.99297994,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.003866554237902165},{"word":"a","start":805.47003,"end":805.55,"confidence":0.9754641,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006600207183510065},{"word":"client","start":805.55,"end":805.87,"confidence":0.55579203,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.0017561614513397217},{"word":"number","start":805.87,"end":806.11005,"confidence":0.9987496,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.008540492504835129},{"word":"attached","start":806.11005,"end":806.61005,"confidence":0.9971192,"punctuated_word":"attached?","sentiment":"neutral","sentiment_score":0.009888488799333572},{"word":"yep","start":813.445,"end":813.945,"confidence":0.81304646,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0056482828222215176},{"word":"0","start":821.83997,"end":822.33997,"confidence":0.59295154,"punctuated_word":"0.","sentiment":"neutral","sentiment_score":0.021007398143410683},{"word":"cool","start":822.4,"end":822.9,"confidence":0.968548,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.22909730672836304},{"word":"perfect","start":824.72,"end":825.22,"confidence":0.9927838,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.33811473846435547},{"word":"so","start":826.16,"end":826.56,"confidence":0.97220224,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07399801164865494},{"word":"next","start":826.56,"end":827.04,"confidence":0.96659106,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.05971495062112808},{"word":"client","start":827.04,"end":827.54,"confidence":0.96812236,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.0631827861070633},{"word":"i","start":827.6,"end":827.92,"confidence":0.8162266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05269622802734375},{"word":"have","start":827.92,"end":828.42,"confidence":0.9986436,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.04844889044761658},{"word":"i'm","start":830.16,"end":830.4,"confidence":0.67895037,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03067818097770214},{"word":"just","start":830.4,"end":830.56,"confidence":0.920455,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03879928216338158},{"word":"making","start":830.56,"end":830.88,"confidence":0.13712503,"punctuated_word":"making","sentiment":"neutral","sentiment_score":0.03894045948982239},{"word":"sure","start":830.88,"end":831.2,"confidence":0.9600374,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.058793991804122925},{"word":"i","start":831.2,"end":831.52,"confidence":0.5337614,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08050109446048737},{"word":"was","start":831.52,"end":831.68,"confidence":0.7029233,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0646822452545166},{"word":"giving","start":831.68,"end":832.0,"confidence":0.74482644,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.057871270924806595},{"word":"you","start":832.0,"end":832.365,"confidence":0.7756461,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07157054543495178},{"word":"your","start":832.52496,"end":832.765,"confidence":0.8368224,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.058970239013433456},{"word":"client","start":832.765,"end":833.265,"confidence":0.7609022,"punctuated_word":"client.","sentiment":"neutral","sentiment_score":0.04779703542590141},{"word":"next","start":833.885,"end":834.205,"confidence":0.934005,"punctuated_word":"Next","sentiment":"neutral","sentiment_score":-0.0011866390705108645},{"word":"client","start":834.205,"end":834.52496,"confidence":0.87731206,"punctuated_word":"client","sentiment":"neutral","sentiment_score":-0.005542570725083351},{"word":"i","start":834.52496,"end":834.685,"confidence":0.9936233,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0017121117562055588},{"word":"have","start":834.685,"end":835.165,"confidence":0.99993074,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.00267668254673481},{"word":"is","start":835.165,"end":835.665,"confidence":0.999241,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.001975903287529946},{"word":"kristen","start":837.005,"end":837.505,"confidence":0.77175725,"punctuated_word":"Kristen,","sentiment":"neutral","sentiment_score":-0.0009565012296661736},{"word":"k","start":837.725,"end":838.045,"confidence":0.5717303,"punctuated_word":"k","sentiment":"neutral","sentiment_score":0.014958747662603855},{"word":"i","start":838.045,"end":838.52496,"confidence":0.9911362,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013516169041395187},{"word":"r","start":838.52496,"end":838.845,"confidence":0.9991798,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.011825738474726675},{"word":"s","start":838.845,"end":839.08496,"confidence":0.98545605,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.0031535718590021133},{"word":"t","start":839.08496,"end":839.40497,"confidence":0.9990723,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.011745489202439783},{"word":"i","start":839.40497,"end":839.645,"confidence":0.998083,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.006505496799945831},{"word":"n","start":839.645,"end":840.145,"confidence":0.85301584,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.007079366594552994},{"word":"yeah","start":840.685,"end":840.925,"confidence":0.82045513,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0009294296614825726},{"word":"it's","start":840.925,"end":841.005,"confidence":0.8052087,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0015931319212540984},{"word":"baker","start":841.005,"end":841.505,"confidence":0.5512361,"punctuated_word":"Baker.","sentiment":"neutral","sentiment_score":-0.0061457278206944466},{"word":"last","start":843.245,"end":843.565,"confidence":0.95500076,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":-0.023982234299182892},{"word":"name","start":843.565,"end":843.885,"confidence":0.80663604,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.011308667249977589},{"word":"baker","start":843.885,"end":844.385,"confidence":0.9869905,"punctuated_word":"Baker.","sentiment":"neutral","sentiment_score":-0.013940688222646712},{"word":"i","start":853.05,"end":853.29,"confidence":0.8906863,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22207733988761905},{"word":"have","start":853.29,"end":853.45,"confidence":0.999564,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.28260958194732666},{"word":"a","start":853.45,"end":853.52997,"confidence":0.9994307,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.28581857681274414},{"word":"funny","start":853.52997,"end":853.85,"confidence":0.9986848,"punctuated_word":"funny","sentiment":"negative","sentiment_score":-0.3730719983577728},{"word":"feeling","start":853.85,"end":854.17,"confidence":0.9990029,"punctuated_word":"feeling","sentiment":"negative","sentiment_score":-0.37150660157203674},{"word":"this","start":854.17,"end":854.41,"confidence":0.8478357,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4430726766586304},{"word":"claim","start":854.41,"end":854.64996,"confidence":0.9330268,"punctuated_word":"claim","sentiment":"negative","sentiment_score":-0.4638949930667877},{"word":"was","start":854.64996,"end":854.81,"confidence":0.99904436,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.4376837611198426},{"word":"actually","start":854.81,"end":855.20996,"confidence":0.9965641,"punctuated_word":"actually","sentiment":"negative","sentiment_score":-0.446076363325119},{"word":"declined","start":855.20996,"end":855.70996,"confidence":0.99885356,"punctuated_word":"declined","sentiment":"negative","sentiment_score":-0.4172128140926361},{"word":"late","start":855.76996,"end":856.01,"confidence":0.9811942,"punctuated_word":"late","sentiment":"negative","sentiment_score":-0.4339712858200073},{"word":"last","start":856.01,"end":856.25,"confidence":0.9996611,"punctuated_word":"last","sentiment":"negative","sentiment_score":-0.3606882393360138},{"word":"year","start":856.25,"end":856.41,"confidence":0.999086,"punctuated_word":"year","sentiment":"negative","sentiment_score":-0.3677581250667572},{"word":"because","start":856.41,"end":856.64996,"confidence":0.8266591,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.3306879699230194},{"word":"she","start":856.64996,"end":856.81,"confidence":0.99957114,"punctuated_word":"she","sentiment":"negative","sentiment_score":-0.3460565209388733},{"word":"went","start":856.81,"end":857.05,"confidence":0.46727085,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.330410897731781},{"word":"back","start":857.05,"end":857.20996,"confidence":0.99756575,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.26434627175331116},{"word":"to","start":857.20996,"end":857.37,"confidence":0.9974015,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.29049932956695557},{"word":"work","start":857.37,"end":857.87,"confidence":0.99987614,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.354087233543396},{"word":"within","start":858.08997,"end":858.41,"confidence":0.9979627,"punctuated_word":"within","sentiment":"negative","sentiment_score":-0.3944733142852783},{"word":"the","start":858.41,"end":858.57,"confidence":0.9982151,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3958846926689148},{"word":"waiting","start":858.57,"end":858.89,"confidence":0.9996828,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.25383099913597107},{"word":"period","start":858.89,"end":859.39,"confidence":0.99925256,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":-0.3279324471950531},{"word":"cool","start":867.025,"end":867.525,"confidence":0.9206438,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.19857943058013916},{"word":"cool","start":867.585,"end":867.905,"confidence":0.97152746,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.31942617893218994},{"word":"absolutely","start":867.905,"end":868.385,"confidence":0.982796,"punctuated_word":"Absolutely","sentiment":"positive","sentiment_score":0.6518447399139404},{"word":"perfect","start":868.385,"end":868.705,"confidence":0.73979634,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.5924437046051025},{"word":"perfect","start":868.705,"end":869.205,"confidence":0.93497926,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.47862762212753296},{"word":"i","start":870.065,"end":870.22504,"confidence":0.5749305,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18814514577388763},{"word":"just","start":870.22504,"end":870.465,"confidence":0.9069572,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.13420069217681885},{"word":"wanted","start":870.465,"end":870.78503,"confidence":0.60070837,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.07281516492366791},{"word":"to","start":870.78503,"end":870.86505,"confidence":0.96860653,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0971170961856842},{"word":"make","start":870.86505,"end":871.025,"confidence":0.991356,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.059942953288555145},{"word":"sure","start":871.025,"end":871.185,"confidence":0.97385514,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.08193725347518921},{"word":"that","start":871.185,"end":871.34503,"confidence":0.65042347,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06734016537666321},{"word":"i","start":871.34503,"end":871.42505,"confidence":0.6183755,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.050954487174749374},{"word":"can","start":871.42505,"end":871.66504,"confidence":0.747268,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06743550300598145},{"word":"actually","start":871.66504,"end":872.065,"confidence":0.98004854,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.08941706269979477},{"word":"strike","start":872.065,"end":872.30505,"confidence":0.3622449,"punctuated_word":"strike","sentiment":"neutral","sentiment_score":0.05882418528199196},{"word":"up","start":872.30505,"end":872.35504,"confidence":0.48239967,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0622502937912941},{"word":"a","start":872.35504,"end":872.405,"confidence":0.22807553,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09495493769645692},{"word":"little","start":872.405,"end":872.455,"confidence":0.57899857,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.0605316162109375},{"word":"bit","start":872.455,"end":872.705,"confidence":0.73505324,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.0774787962436676},{"word":"like","start":872.705,"end":872.78503,"confidence":0.30718726,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.05710138380527496},{"word":"thing","start":877.51996,"end":877.6,"confidence":0.15716875,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.01022261567413807},{"word":"that","start":877.6,"end":877.67993,"confidence":0.7075447,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0099061019718647},{"word":"outside","start":877.75995,"end":878.25995,"confidence":0.66791254,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":-0.012432053685188292},{"word":"of","start":879.36,"end":879.44,"confidence":0.9542109,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.012953508645296097},{"word":"one","start":879.68,"end":880.07996,"confidence":0.5035665,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.008432993665337563},{"word":"i","start":880.07996,"end":880.32,"confidence":0.9995192,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.002867821604013443},{"word":"have","start":880.32,"end":880.8,"confidence":0.9997565,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.005172066390514374},{"word":"timothy","start":880.8,"end":881.3,"confidence":0.7212429,"punctuated_word":"Timothy,","sentiment":"neutral","sentiment_score":0.002371392212808132},{"word":"last","start":881.92,"end":882.16,"confidence":0.9920455,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.0032021217048168182},{"word":"name","start":882.16,"end":882.56,"confidence":0.7800147,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.0010364698246121409},{"word":"elvy","start":882.56,"end":883.06,"confidence":0.69046766,"punctuated_word":"Elvy,","sentiment":"neutral","sentiment_score":0.0006882352754473686},{"word":"e","start":883.19995,"end":883.44,"confidence":0.9841393,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.011148588731884956},{"word":"l","start":883.44,"end":883.68,"confidence":0.99674857,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.006993488408625126},{"word":"v","start":883.68,"end":884.18,"confidence":0.81761545,"punctuated_word":"v","sentiment":"neutral","sentiment_score":-0.0006853770464658737},{"word":"e","start":884.24,"end":884.49,"confidence":0.5390207,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.005021044053137302},{"word":"y","start":884.49,"end":884.99,"confidence":0.89336,"punctuated_word":"y.","sentiment":"neutral","sentiment_score":-0.0029156948439776897},{"word":"ongoing","start":892.525,"end":892.925,"confidence":0.8090415,"punctuated_word":"Ongoing","sentiment":"neutral","sentiment_score":-0.023868530988693237},{"word":"ip","start":892.925,"end":893.425,"confidence":0.7473146,"punctuated_word":"IP,","sentiment":"neutral","sentiment_score":-0.03485354036092758},{"word":"and","start":893.805,"end":894.125,"confidence":0.99923503,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03268977627158165},{"word":"he's","start":894.125,"end":894.28503,"confidence":0.9542116,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.03632266819477081},{"word":"closed","start":894.28503,"end":894.685,"confidence":0.9860671,"punctuated_word":"closed","sentiment":"neutral","sentiment_score":-0.03630169481039047},{"word":"the","start":894.685,"end":894.765,"confidence":0.5858322,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06944167613983154},{"word":"terminal","start":894.765,"end":895.265,"confidence":0.8010844,"punctuated_word":"terminal","sentiment":"neutral","sentiment_score":-0.06854936480522156},{"word":"illness","start":895.325,"end":895.645,"confidence":0.86212534,"punctuated_word":"illness","sentiment":"neutral","sentiment_score":-0.03141001611948013},{"word":"card","start":895.645,"end":895.965,"confidence":0.95362955,"punctuated_word":"card","sentiment":"neutral","sentiment_score":-0.03144708275794983},{"word":"as","start":895.965,"end":896.205,"confidence":0.9963356,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.033766813576221466},{"word":"well","start":896.205,"end":896.705,"confidence":0.99908984,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.02860426902770996},{"word":"okay","start":919.64496,"end":920.14496,"confidence":0.7780173,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.11187684535980225},{"word":"so","start":927.85,"end":928.01,"confidence":0.96153057,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1023644357919693},{"word":"there's","start":928.01,"end":928.25,"confidence":0.9347601,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.12342076003551485},{"word":"possibly","start":928.25,"end":928.65,"confidence":0.8648827,"punctuated_word":"possibly","sentiment":"neutral","sentiment_score":-0.17253267765045166},{"word":"a","start":928.65,"end":928.73,"confidence":0.99618053,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16630154848098755},{"word":"partial","start":928.73,"end":929.05,"confidence":0.99742657,"punctuated_word":"partial","sentiment":"neutral","sentiment_score":-0.16547183692455292},{"word":"payment","start":929.05,"end":929.45,"confidence":0.9987947,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.23379719257354736},{"word":"out","start":929.45,"end":929.61,"confidence":0.3566564,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.20157259702682495},{"word":"today","start":929.61,"end":930.11,"confidence":0.9775797,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":-0.15355001389980316},{"word":"he","start":943.945,"end":944.185,"confidence":0.4412392,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.04051495343446731},{"word":"has","start":944.185,"end":944.425,"confidence":0.2821337,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.06571473181247711},{"word":"which","start":945.865,"end":946.10504,"confidence":0.2891682,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.059980086982250214},{"word":"is","start":946.10504,"end":946.265,"confidence":0.9984358,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06251249462366104},{"word":"why","start":946.265,"end":946.425,"confidence":0.99898356,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.04777063801884651},{"word":"the","start":946.425,"end":946.505,"confidence":0.99729425,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07373853772878647},{"word":"policy","start":946.505,"end":946.905,"confidence":0.99147475,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.07475762814283371},{"word":"is","start":946.905,"end":947.065,"confidence":0.80813915,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06301171332597733},{"word":"still","start":947.065,"end":947.22504,"confidence":0.99673367,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07580047100782394},{"word":"but","start":949.625,"end":950.125,"confidence":0.50219965,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03044280782341957},{"word":"he's","start":952.265,"end":952.585,"confidence":0.79580486,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.03150329738855362},{"word":"terminal","start":952.585,"end":953.085,"confidence":0.9211784,"punctuated_word":"terminal","sentiment":"neutral","sentiment_score":-0.0025471774861216545},{"word":"through","start":955.87,"end":956.19,"confidence":0.22522394,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.00856243446469307},{"word":"is","start":956.19,"end":956.35,"confidence":0.1916722,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01513277180492878},{"word":"supercharger","start":956.35,"end":956.83,"confidence":0.43794453,"punctuated_word":"supercharger","sentiment":"neutral","sentiment_score":-0.0003224741667509079},{"word":"stuff","start":956.83,"end":957.07,"confidence":0.8507622,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.01986962929368019},{"word":"like","start":957.07,"end":957.31,"confidence":0.85197335,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.00725683756172657},{"word":"that","start":957.31,"end":957.47,"confidence":0.94973654,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.004503642208874226},{"word":"we've","start":957.47,"end":957.79,"confidence":0.8294888,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":0.012882623821496964},{"word":"kept","start":957.79,"end":958.02997,"confidence":0.99609476,"punctuated_word":"kept","sentiment":"neutral","sentiment_score":0.028169602155685425},{"word":"the","start":958.02997,"end":958.19,"confidence":0.9751232,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009170271456241608},{"word":"it","start":958.19,"end":958.43,"confidence":0.5186731,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.0018375515937805176},{"word":"benefits","start":958.43,"end":958.83,"confidence":0.61007965,"punctuated_word":"benefits,","sentiment":"neutral","sentiment_score":0.008368486538529396},{"word":"obviously","start":958.83,"end":959.33,"confidence":0.8971325,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":0.0008393656462430954},{"word":"still","start":959.47,"end":959.79,"confidence":0.8238298,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0003836341202259064},{"word":"is","start":959.79,"end":959.95,"confidence":0.5724766,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.004677861928939819},{"word":"and","start":959.95,"end":960.45,"confidence":0.7429229,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.0048803044483065605},{"word":"yeah","start":964.51,"end":964.75,"confidence":0.9714716,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.013711489737033844},{"word":"i'm","start":964.75,"end":964.91,"confidence":0.88413364,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.008058014325797558},{"word":"just","start":964.91,"end":965.23,"confidence":0.99660647,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0016810186207294464},{"word":"gonna","start":965.23,"end":965.73,"confidence":0.9767146,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.01510247029364109},{"word":"put","start":967.065,"end":967.225,"confidence":0.13272963,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.02843623235821724},{"word":"things","start":967.225,"end":967.625,"confidence":0.81574345,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.0214216448366642},{"word":"right","start":967.625,"end":967.785,"confidence":0.3360515,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.0007119029760360718},{"word":"out","start":967.785,"end":968.02496,"confidence":0.7471405,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.008913764730095863},{"word":"but","start":968.02496,"end":968.52496,"confidence":0.9840142,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01736828126013279},{"word":"at","start":969.225,"end":969.385,"confidence":0.8607332,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05552373826503754},{"word":"this","start":969.385,"end":969.625,"confidence":0.97704995,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04561257362365723},{"word":"current","start":969.625,"end":969.945,"confidence":0.93530047,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.06688302755355835},{"word":"stage","start":969.945,"end":970.345,"confidence":0.6348271,"punctuated_word":"stage,","sentiment":"neutral","sentiment_score":-0.040511466562747955},{"word":"we're","start":970.345,"end":970.505,"confidence":0.98426026,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.03868533670902252},{"word":"looking","start":970.505,"end":970.82495,"confidence":0.994266,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.03234224021434784},{"word":"at","start":970.82495,"end":971.065,"confidence":0.93072546,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.039126332849264145},{"word":"probably","start":971.065,"end":971.565,"confidence":0.9115276,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.043535858392715454},{"word":"six","start":972.745,"end":973.065,"confidence":0.9868776,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.03361085429787636},{"word":"to","start":973.065,"end":973.225,"confidence":0.99675506,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0536862276494503},{"word":"ten","start":973.225,"end":973.46497,"confidence":0.99971503,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":-0.037047505378723145},{"word":"months","start":973.46497,"end":973.96497,"confidence":0.9981723,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.0304325632750988},{"word":"before","start":975.385,"end":975.885,"confidence":0.8934938,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.02546902745962143},{"word":"he","start":976.105,"end":976.345,"confidence":0.99289894,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.03832069784402847},{"word":"does","start":976.345,"end":976.745,"confidence":0.72354114,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.03735974058508873},{"word":"pass","start":976.745,"end":977.245,"confidence":0.3845258,"punctuated_word":"pass.","sentiment":"neutral","sentiment_score":-0.02877403609454632},{"word":"at","start":977.545,"end":977.785,"confidence":0.92560935,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.008877328597009182},{"word":"that","start":977.785,"end":978.15,"confidence":0.9654403,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.007881302386522293},{"word":"page","start":979.03,"end":979.43005,"confidence":0.39628184,"punctuated_word":"page.","sentiment":"neutral","sentiment_score":-0.0013715317472815514},{"word":"we","start":979.43005,"end":979.91003,"confidence":0.92693627,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.0022643785923719406},{"word":"yeah","start":980.23004,"end":980.55005,"confidence":0.82025385,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.006481803022325039},{"word":"we'll","start":980.55005,"end":980.79004,"confidence":0.9824667,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.0034447964280843735},{"word":"we'll","start":980.79004,"end":981.11005,"confidence":0.9956182,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.005268145352602005},{"word":"see","start":981.11005,"end":981.35004,"confidence":0.9112363,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.009570667520165443},{"word":"from","start":981.35004,"end":981.59,"confidence":0.96297795,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.005880346521735191},{"word":"there","start":981.59,"end":982.09,"confidence":0.88226354,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.001688963733613491},{"word":"but","start":982.23004,"end":982.73004,"confidence":0.96579325,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0042078206315636635},{"word":"the","start":984.15,"end":984.55005,"confidence":0.89969194,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008965788409113884},{"word":"partial","start":984.55005,"end":984.87,"confidence":0.9826099,"punctuated_word":"partial","sentiment":"neutral","sentiment_score":-0.001512264832854271},{"word":"so","start":985.19,"end":985.43005,"confidence":0.62323976,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.011540312319993973},{"word":"possible","start":985.43005,"end":985.93005,"confidence":0.5190918,"punctuated_word":"possible,","sentiment":"neutral","sentiment_score":-0.013680823147296906},{"word":"what","start":986.07,"end":986.31,"confidence":0.89540404,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.018355749547481537},{"word":"what","start":986.31,"end":986.81,"confidence":0.99121207,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.021369241178035736},{"word":"what","start":987.27,"end":987.43005,"confidence":0.9626482,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.01470134686678648},{"word":"debt","start":987.43005,"end":987.75,"confidence":0.67948127,"punctuated_word":"debt","sentiment":"neutral","sentiment_score":-0.020862232893705368},{"word":"range","start":987.75,"end":988.07,"confidence":0.98157835,"punctuated_word":"range","sentiment":"neutral","sentiment_score":-0.028653299435973167},{"word":"for","start":988.07,"end":988.23004,"confidence":0.7688713,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.016788724809885025},{"word":"the","start":988.23004,"end":988.73004,"confidence":0.9783689,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015629732981324196},{"word":"payslip","start":989.03,"end":989.53,"confidence":0.5292816,"punctuated_word":"payslip","sentiment":"neutral","sentiment_score":-0.008981246501207352},{"word":"would","start":989.59,"end":989.91003,"confidence":0.5673434,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.01478765532374382},{"word":"would","start":989.91003,"end":989.99005,"confidence":0.72612953,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.012600506655871868},{"word":"you","start":989.99005,"end":990.31,"confidence":0.95381516,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007590342313051224},{"word":"require","start":990.31,"end":990.81,"confidence":0.9626742,"punctuated_word":"require","sentiment":"neutral","sentiment_score":-0.01736566051840782},{"word":"for","start":991.91504,"end":991.995,"confidence":0.7415918,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.013388272374868391},{"word":"that","start":991.995,"end":992.395,"confidence":0.9988238,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.008891204372048378},{"word":"partial","start":992.395,"end":992.79504,"confidence":0.83260673,"punctuated_word":"partial","sentiment":"neutral","sentiment_score":-0.0026141200214624405},{"word":"partial","start":992.79504,"end":993.115,"confidence":0.83156604,"punctuated_word":"partial","sentiment":"neutral","sentiment_score":-0.01113569177687168},{"word":"payment","start":993.115,"end":993.35504,"confidence":0.87549466,"punctuated_word":"payment?","sentiment":"neutral","sentiment_score":-0.012249816209077837},{"word":"because","start":993.35504,"end":993.435,"confidence":0.9173828,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.01353957038372755},{"word":"if","start":993.435,"end":993.59503,"confidence":0.664681,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.011948686093091965},{"word":"i","start":993.59503,"end":993.675,"confidence":0.98959106,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0109050665050745},{"word":"can","start":993.675,"end":993.835,"confidence":0.9968899,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.016772564500570297},{"word":"get","start":993.835,"end":993.995,"confidence":0.9977628,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.017506007105112076},{"word":"them","start":993.995,"end":994.235,"confidence":0.9830755,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.024144796654582024},{"word":"issued","start":994.235,"end":994.47504,"confidence":0.9293265,"punctuated_word":"issued","sentiment":"neutral","sentiment_score":-0.028207141906023026},{"word":"to","start":994.47504,"end":994.635,"confidence":0.98901105,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01183277741074562},{"word":"you","start":994.635,"end":994.715,"confidence":0.9950877,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01293794810771942},{"word":"guys","start":994.715,"end":994.955,"confidence":0.9668405,"punctuated_word":"guys,","sentiment":"neutral","sentiment_score":-0.012203596532344818},{"word":"you","start":994.955,"end":995.03503,"confidence":0.995327,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0116508137434721},{"word":"guys","start":995.03503,"end":995.195,"confidence":0.9925251,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.01356180477887392},{"word":"can","start":995.195,"end":995.35504,"confidence":0.9436545,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.008981993421912193},{"word":"obviously","start":995.35504,"end":995.755,"confidence":0.9557541,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":-0.004040348343551159},{"word":"yep","start":1005.59503,"end":1006.09503,"confidence":0.94197196,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.011015867814421654},{"word":"yep","start":1014.1,"end":1014.33997,"confidence":0.87689024,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0007725830073468387},{"word":"okay","start":1014.33997,"end":1014.57996,"confidence":0.84282166,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0242399200797081},{"word":"that's","start":1014.57996,"end":1014.89996,"confidence":0.9906734,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06763242930173874},{"word":"okay","start":1014.89996,"end":1015.37994,"confidence":0.9993758,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.09880220890045166},{"word":"alright","start":1015.37994,"end":1015.69995,"confidence":0.99894834,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1017514318227768},{"word":"i'll","start":1015.69995,"end":1015.77997,"confidence":0.9996806,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0854232907295227},{"word":"see","start":1015.77997,"end":1015.93994,"confidence":0.9962813,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07078780233860016},{"word":"if","start":1015.93994,"end":1016.01996,"confidence":0.99707246,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07749170809984207},{"word":"i","start":1016.01996,"end":1016.1,"confidence":0.99283206,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07038760930299759},{"word":"can","start":1016.1,"end":1016.25995,"confidence":0.99653184,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07719948142766953},{"word":"get","start":1016.25995,"end":1016.5,"confidence":0.9993124,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05341529846191406},{"word":"that","start":1016.5,"end":1016.66,"confidence":0.99250245,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0923628881573677},{"word":"payslip","start":1016.66,"end":1017.16,"confidence":0.76764035,"punctuated_word":"payslip","sentiment":"neutral","sentiment_score":0.03806772083044052},{"word":"and","start":1017.45996,"end":1017.95996,"confidence":0.6553592,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05448552966117859},{"word":"and","start":1020.475,"end":1020.71497,"confidence":0.99478155,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05144941061735153},{"word":"get","start":1020.71497,"end":1021.035,"confidence":0.87068826,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06110095977783203},{"word":"that","start":1021.035,"end":1021.27496,"confidence":0.92409205,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07252377271652222},{"word":"through","start":1021.27496,"end":1021.51495,"confidence":0.96505564,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.04955819994211197},{"word":"to","start":1021.51495,"end":1021.595,"confidence":0.70289767,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05923304706811905},{"word":"you","start":1021.595,"end":1021.75494,"confidence":0.9951781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04293205961585045},{"word":"guys","start":1021.75494,"end":1021.995,"confidence":0.9875208,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.041456982493400574},{"word":"so","start":1021.995,"end":1022.235,"confidence":0.4498858,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.040904488414525986},{"word":"that","start":1022.235,"end":1022.31494,"confidence":0.99549,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0444878414273262},{"word":"way","start":1022.31494,"end":1022.555,"confidence":0.99435,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.03142387792468071},{"word":"we","start":1022.555,"end":1022.795,"confidence":0.79376036,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03995707258582115},{"word":"can","start":1022.795,"end":1023.295,"confidence":0.9992429,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.052732791751623154},{"word":"close","start":1023.595,"end":1023.83496,"confidence":0.98329043,"punctuated_word":"close","sentiment":"neutral","sentiment_score":0.06652264297008514},{"word":"it","start":1023.83496,"end":1023.915,"confidence":0.9963457,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03421517089009285},{"word":"off","start":1023.915,"end":1024.075,"confidence":0.8757736,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.05079847574234009},{"word":"properly","start":1024.075,"end":1024.395,"confidence":0.9844902,"punctuated_word":"properly","sentiment":"neutral","sentiment_score":0.06282635033130646},{"word":"if","start":1024.395,"end":1024.475,"confidence":0.48732615,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05955037474632263},{"word":"there's","start":1024.475,"end":1024.715,"confidence":0.93838286,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.023362983018159863},{"word":"any","start":1024.715,"end":1024.955,"confidence":0.43982077,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06324660778045654},{"word":"paid","start":1025.115,"end":1025.615,"confidence":0.51691395,"punctuated_word":"paid.","sentiment":"neutral","sentiment_score":0.03268123418092728},{"word":"and","start":1026.395,"end":1026.5549,"confidence":0.9979626,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03415970131754875},{"word":"then","start":1026.5549,"end":1026.875,"confidence":0.9995055,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03768569603562355},{"word":"i","start":1026.875,"end":1027.0349,"confidence":0.9926762,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03755388408899307},{"word":"will","start":1027.0349,"end":1027.355,"confidence":0.9903808,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.039406705647706985},{"word":"obviously","start":1027.4349,"end":1027.9349,"confidence":0.9415889,"punctuated_word":"obviously,","sentiment":"neutral","sentiment_score":0.04938756301999092},{"word":"i'll","start":1027.995,"end":1028.315,"confidence":0.9836512,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04790538549423218},{"word":"notify","start":1028.315,"end":1028.7949,"confidence":0.9992181,"punctuated_word":"notify","sentiment":"neutral","sentiment_score":0.0364421047270298},{"word":"you","start":1028.7949,"end":1028.955,"confidence":0.99896157,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02871953323483467},{"word":"guys","start":1028.955,"end":1029.275,"confidence":0.9990822,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.02346404641866684},{"word":"when","start":1029.275,"end":1029.515,"confidence":0.99029094,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.030741779133677483},{"word":"he","start":1029.515,"end":1029.755,"confidence":0.98386073,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.02444763481616974},{"word":"does","start":1029.755,"end":1029.995,"confidence":0.99683076,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.01272866502404213},{"word":"come","start":1029.995,"end":1030.315,"confidence":0.29506654,"punctuated_word":"come,","sentiment":"neutral","sentiment_score":0.016697920858860016},{"word":"but","start":1030.315,"end":1030.475,"confidence":0.7656635,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.01514105312526226},{"word":"at","start":1030.475,"end":1030.635,"confidence":0.97377634,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0029995888471603394},{"word":"this","start":1030.635,"end":1030.955,"confidence":0.9985008,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.007822010666131973},{"word":"point","start":1030.955,"end":1031.455,"confidence":0.9330826,"punctuated_word":"point,","sentiment":"neutral","sentiment_score":-0.0028424179181456566},{"word":"he's","start":1031.995,"end":1032.235,"confidence":0.9758172,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.003966480493545532},{"word":"still","start":1032.235,"end":1032.735,"confidence":0.9965048,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.024578120559453964},{"word":"on","start":1032.7949,"end":1033.2949,"confidence":0.6263572,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.06189372390508652},{"word":"so","start":1034.63,"end":1034.7899,"confidence":0.5762965,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.3156084716320038},{"word":"happy","start":1034.7899,"end":1035.11,"confidence":0.96856266,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.4379699230194092},{"word":"that","start":1035.11,"end":1035.61,"confidence":0.6009643,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.3755496144294739},{"word":"cool","start":1037.6699,"end":1038.1699,"confidence":0.95350283,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2349679470062256},{"word":"alright","start":1038.63,"end":1039.13,"confidence":0.9626413,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10441558808088304},{"word":"i","start":1039.2699,"end":1039.5099,"confidence":0.70746076,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06373096257448196},{"word":"will","start":1039.5099,"end":1040.0099,"confidence":0.9800662,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05552550032734871},{"word":"pop","start":1040.1499,"end":1040.47,"confidence":0.7076801,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":0.053954921662807465},{"word":"that","start":1040.47,"end":1040.95,"confidence":0.8127799,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.01432951632887125},{"word":"where","start":1040.95,"end":1041.2699,"confidence":0.8686972,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.00897926278412342},{"word":"did","start":1041.2699,"end":1041.4299,"confidence":0.95308965,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.007693135179579258},{"word":"you","start":1041.4299,"end":1041.59,"confidence":0.8301869,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0002841092646121979},{"word":"go","start":1041.59,"end":1042.07,"confidence":0.9815876,"punctuated_word":"go?","sentiment":"neutral","sentiment_score":-0.0012772465124726295},{"word":"there","start":1042.07,"end":1042.23,"confidence":0.9239359,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.015050995163619518},{"word":"you","start":1042.23,"end":1042.3899,"confidence":0.9899532,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01535994838923216},{"word":"are","start":1042.3899,"end":1042.8899,"confidence":0.9919394,"punctuated_word":"are.","sentiment":"neutral","sentiment_score":-0.008299857378005981},{"word":"what","start":1044.47,"end":1044.71,"confidence":0.73678833,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.019190508872270584},{"word":"is","start":1044.71,"end":1044.87,"confidence":0.9572164,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.021341904997825623},{"word":"that","start":1044.87,"end":1045.19,"confidence":0.9630137,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.01636606454849243},{"word":"that","start":1045.19,"end":1045.35,"confidence":0.54477334,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.022343598306179047},{"word":"is","start":1045.35,"end":1045.83,"confidence":0.48240817,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0265570729970932},{"word":"the","start":1045.83,"end":1046.33,"confidence":0.5788769,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.018686804920434952},{"word":"we","start":1075.475,"end":1075.975,"confidence":0.3200338,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.02831961214542389},{"word":"have","start":1076.955,"end":1077.455,"confidence":0.97295165,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03990478441119194},{"word":"that's","start":1079.915,"end":1080.415,"confidence":0.70874244,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.04013500362634659},{"word":"one","start":1081.395,"end":1081.715,"confidence":0.7150921,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03654484450817108},{"word":"more","start":1081.715,"end":1082.215,"confidence":0.6326635,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":-0.028417471796274185},{"word":"two","start":1084.835,"end":1084.995,"confidence":0.3397145,"punctuated_word":"Two","sentiment":"neutral","sentiment_score":-0.01602831855416298},{"word":"three","start":1084.995,"end":1085.475,"confidence":0.7675022,"punctuated_word":"three.","sentiment":"neutral","sentiment_score":-0.010962247848510742},{"word":"oh","start":1085.475,"end":1085.975,"confidence":0.5961726,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.020620200783014297},{"word":"yeah","start":1087.74,"end":1087.98,"confidence":0.64992595,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.022487858310341835},{"word":"i","start":1087.98,"end":1088.22,"confidence":0.9467062,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05631929263472557},{"word":"again","start":1088.22,"end":1088.54,"confidence":0.7399338,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.06828834861516953},{"word":"believe","start":1088.54,"end":1088.9401,"confidence":0.9421382,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.10850176215171814},{"word":"this","start":1088.9401,"end":1089.18,"confidence":0.43625754,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11173330247402193},{"word":"was","start":1089.18,"end":1089.42,"confidence":0.7466951,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.13936747610569},{"word":"the","start":1089.42,"end":1089.5,"confidence":0.5292019,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14054222404956818},{"word":"complaint","start":1089.5,"end":1090.0,"confidence":0.61175126,"punctuated_word":"complaint,","sentiment":"neutral","sentiment_score":-0.13002800941467285},{"word":"to","start":1090.06,"end":1090.3,"confidence":0.98366505,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13781854510307312},{"word":"be","start":1090.3,"end":1090.46,"confidence":0.9935288,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1387048065662384},{"word":"honest","start":1090.46,"end":1090.96,"confidence":0.80555403,"punctuated_word":"honest.","sentiment":"neutral","sentiment_score":-0.1233122944831848},{"word":"because","start":1091.34,"end":1091.58,"confidence":0.65300655,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.11216271668672562},{"word":"he","start":1091.58,"end":1091.66,"confidence":0.8749956,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.10736162960529327},{"word":"doesn't","start":1091.66,"end":1091.9,"confidence":0.9961127,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.10122331231832504},{"word":"meet","start":1091.9,"end":1092.22,"confidence":0.31540385,"punctuated_word":"meet","sentiment":"neutral","sentiment_score":-0.12932027876377106},{"word":"the","start":1092.22,"end":1092.62,"confidence":0.56891435,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07758300006389618},{"word":"the","start":1092.62,"end":1092.7,"confidence":0.6123292,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08420928567647934},{"word":"definition","start":1092.7,"end":1093.2,"confidence":0.6231609,"punctuated_word":"definition.","sentiment":"neutral","sentiment_score":-0.09100600332021712},{"word":"but","start":1093.42,"end":1093.58,"confidence":0.19253999,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05478760600090027},{"word":"he's","start":1093.58,"end":1093.74,"confidence":0.596087,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.05734008178114891},{"word":"meeting","start":1093.74,"end":1094.24,"confidence":0.70056856,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":-0.060675591230392456},{"word":"yes","start":1095.18,"end":1095.68,"confidence":0.6060934,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.01834780350327492},{"word":"h","start":1096.22,"end":1096.38,"confidence":0.56680036,"punctuated_word":"H","sentiment":"neutral","sentiment_score":-0.013837365433573725},{"word":"i","start":1096.38,"end":1096.54,"confidence":0.973003,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0171238761395216},{"word":"g","start":1096.54,"end":1096.78,"confidence":0.9902276,"punctuated_word":"g","sentiment":"neutral","sentiment_score":-0.013852924108505247},{"word":"g","start":1096.78,"end":1097.02,"confidence":0.69076973,"punctuated_word":"g","sentiment":"neutral","sentiment_score":-0.01071716845035553},{"word":"i","start":1097.02,"end":1097.18,"confidence":0.9560616,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01400988083332777},{"word":"n","start":1097.18,"end":1097.34,"confidence":0.9811321,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.012735338881611824},{"word":"s","start":1097.34,"end":1097.84,"confidence":0.8641206,"punctuated_word":"s.","sentiment":"neutral","sentiment_score":-0.015424194745719433},{"word":"yeah","start":1105.935,"end":1106.435,"confidence":0.7450451,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04430209845304489},{"word":"because","start":1116.03,"end":1116.51,"confidence":0.5256385,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.242440402507782},{"word":"it","start":1116.51,"end":1116.59,"confidence":0.93332195,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.3061627149581909},{"word":"doesn't","start":1116.59,"end":1116.8301,"confidence":0.9344443,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.28478893637657166},{"word":"make","start":1116.8301,"end":1116.99,"confidence":0.79547596,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.283358633518219},{"word":"that","start":1116.99,"end":1117.15,"confidence":0.71039927,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.3060339689254761},{"word":"decision","start":1117.15,"end":1117.65,"confidence":0.7053538,"punctuated_word":"decision.","sentiment":"neutral","sentiment_score":-0.3058892488479614},{"word":"yeah","start":1120.67,"end":1121.0701,"confidence":0.9020778,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010068338364362717},{"word":"no","start":1121.0701,"end":1121.31,"confidence":0.77870786,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.027706220746040344},{"word":"that's","start":1121.31,"end":1121.55,"confidence":0.8321196,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.29647010564804077},{"word":"absolutely","start":1121.55,"end":1122.03,"confidence":0.75658953,"punctuated_word":"absolutely","sentiment":"positive","sentiment_score":0.3368782699108124},{"word":"cool","start":1122.03,"end":1122.53,"confidence":0.99391544,"punctuated_word":"cool.","sentiment":"neutral","sentiment_score":0.15606334805488586},{"word":"perfect","start":1124.03,"end":1124.53,"confidence":0.98957276,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.6530857086181641},{"word":"amazing","start":1125.79,"end":1126.29,"confidence":0.994349,"punctuated_word":"Amazing.","sentiment":"positive","sentiment_score":0.609323263168335},{"word":"that","start":1126.51,"end":1126.91,"confidence":0.99295324,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.4529038071632385},{"word":"is","start":1126.91,"end":1127.41,"confidence":0.99095964,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.409287542104721},{"word":"everyone","start":1127.55,"end":1127.9501,"confidence":0.56395954,"punctuated_word":"everyone","sentiment":"positive","sentiment_score":0.49495765566825867},{"word":"with","start":1127.9501,"end":1128.11,"confidence":0.86347306,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.4286978542804718},{"word":"you","start":1128.11,"end":1128.27,"confidence":0.98106605,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.43001988530159},{"word":"guys","start":1128.27,"end":1128.675,"confidence":0.8926698,"punctuated_word":"guys.","sentiment":"positive","sentiment_score":0.4716944098472595},{"word":"yep","start":1153.22,"end":1153.72,"confidence":0.74247897,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03472209349274635},{"word":"yep","start":1154.02,"end":1154.52,"confidence":0.7741053,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.020828429609537125},{"word":"i","start":1168.539,"end":1168.699,"confidence":0.89759606,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2953754961490631},{"word":"will","start":1168.699,"end":1169.0189,"confidence":0.99676174,"punctuated_word":"will.","sentiment":"positive","sentiment_score":0.34933948516845703},{"word":"thanks","start":1169.0189,"end":1169.4989,"confidence":0.9026548,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.822323203086853},{"word":"love","start":1169.4989,"end":1169.819,"confidence":0.7022023,"punctuated_word":"love.","sentiment":"positive","sentiment_score":0.6253160834312439},{"word":"i'll","start":1169.819,"end":1170.1389,"confidence":0.6127843,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08337029069662094},{"word":"talk","start":1170.1389,"end":1170.3789,"confidence":0.862712,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.17747265100479126},{"word":"to","start":1170.3789,"end":1170.539,"confidence":0.99600005,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017053022980690002},{"word":"you","start":1170.539,"end":1170.6189,"confidence":0.9980648,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09429240226745604},{"word":"later","start":1170.6189,"end":1171.1189,"confidence":0.99904084,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.15650390088558197},{"word":"bye","start":1173.419,"end":1173.919,"confidence":0.82015586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.1293269395828247}],"paragraphs":{"transcript":"\nHi, Jessie. Rebecca from x t financial. How are you going? Yeah. Just bear with me.\n\nYeah. Really good. Thanks, darling. I just wanted to touch base and get a bit of an update with regards to a few of my clients going through the claims, which I could place. I have some claim numbers.\n\nWe're gonna do a policy on the search, if that's okay. Cool. Let's do that then. So first client I have is Katherine, k a t h e r I n e. Last name is k w, e e.\n\nOh, I sure probably could. Give me one second. I'll just it's 8978. No. You're so fine.\n\nSorry. What was that? Oh, HP Financial. Roughly fifteen '16. I don't know if I'm free to twenty seconds.\n\nSo four. Alright. So you wouldn't expect those payslips until until the end date. Like, for or do you need them? Cool.\n\nSo it's it's not an outstanding. It's just a it'll be a pending for that time. Yep. Okay. So that's okay.\n\nPerfect. I because I I I I went first with the I spoke with her last night. I went through and and called all my claims guys just to touch base with them and see how they were going, and especially going through a longer term claim, which she's obviously on an ongoing IP claim. And she yeah. She indicated that she's been in contact with you guys.\n\nClaims been going really, really well, and I think that was yours. And I think I'd come to you guys, make sure that everything's flowing smoothly, check to see whether there's anything we needed to while I was calling you about a couple other clients. I figured I'd try to somehow want to. But if she's all swimming, then that's fantastic. Yes.\n\nSo that would be 21. Perfect. So just each month, you guys would get the papers would be placed. Oh, no. Absolutely.\n\nPerfect. Alright. Well, that's all done with Katherine. Next one I have when you're ready. Mhmm.\n\nSarah, and last name is r a n t a, l l. Once again, testing, so we make a recommendation that that is something people need to have. Most now time, Yes. Yes. Yeah.\n\nYeah. And I've got to the letter you're talking about. Okay. So they're just basically at, like, initial stages making small little inquiries, and that's about it. Yeah.\n\nYeah. Okay. No. That's okay. And then, obviously, they're gonna claim to call.\n\nBecause, yeah, we drive reaching out to the estate, and they basically directed us to the lawyer, and the lawyer is going directly through you guys. So leaving us with that. So I with the letter of probation, we talked to the person that's listed on the probate, I. E. The executor, but not the lawyer.\n\nWe're very much the same as what you guys would do. Correct. Yeah. It's so silly. And it just it's it's so weird, like, because the client's super funds are already paid up.\n\nLike, the money went and paid out, like, December. So it was pretty quick turnaround. But I just need to be dragging the heels of the insurance plan to make that. Yeah. Oh, boy.\n\nNo. That's one of the easiest claims to do. I mean, look look, you and I, we we we deal with it. Of course, it's easy, but, you know, we're not the ones coming through from it. Very much.\n\nSo. Yeah. If I'm correct in what I'm saying, there is not a benefit account, is that? I was having a look through it before I told you, and looking through everything. I don't think there was actually a beneficiary listed on this file.\n\nYeah. Okay. Yeah. Yeah. Which makes sense.\n\nThey wouldn't have been, but it's kind of painful because the IP policy of we have that desk. Lobs on yeah. Attached to it. Yes. Claims taking.\n\nYeah. We just have yeah. Claims taking some absolute pain for everyone involved. No. That's absolutely fine.\n\nCool. Hello? Good. I like that. And then that's that's a pain in the neck.\n\nCool. So Lloyd's going through it. Realistically, it's what's it gonna be? It's gonna be like it's gonna be $50, really. Because it's six times the uninsured up to 50.\n\nI can't remember correctly. So it'll be $46.07 70. She passed. Yeah. Yeah.\n\nOf course. Of course. So maybe a little bit less, but yeah. Same time. That's okay.\n\nNo. No. That's fine. Cool. So that's going through.\n\nIt's nothing to have to do with the lawyer. They got in hand being up to paying other what was it? Is there a client number attached? Yep. 0.\n\nCool. Perfect. So next client I have I'm just making sure I was giving you your client. Next client I have is Kristen, k I r s t I n. Yeah.\n\nIt's Baker. Last name, Baker. I have a funny feeling this claim was actually declined late last year because she went back to work within the waiting period. Cool. Cool.\n\nAbsolutely perfect. Perfect. I just wanted to make sure that I can actually strike up a little bit like thing that outside of one, I have Timothy, last name, Elvy, e l v e y. Ongoing IP, and he's closed the terminal illness card as well. Okay.\n\nSo there's possibly a partial payment out today? He has which is why the policy is still but he's terminal through is supercharger stuff like that. We've kept the IT benefits, obviously, still is. And, yeah, I'm just gonna put things right out. But at this current stage, we're looking at probably six to ten months before he does pass.\n\nAt that page. We yeah. We'll we'll see from there. But the partial so possible, what what what debt range for the payslip would would you require for that partial partial payment? Because if I can get them issued to you guys, you guys can obviously yep.\n\nYep. Okay. That's okay. Alright. I'll see if I can get that payslip and and get that through to you guys so that way we can close it off properly if there's any paid.\n\nAnd then I will obviously, I'll notify you guys when he does come, but at this point, he's still on. So happy that. Cool. Alright. I will pop that.\n\nWhere did you go? There you are. What is that? That is the We have that's one more. Two three.\n\nOh, Yeah. I again believe this was the complaint, to be honest. Because he doesn't meet the the definition. But he's meeting. Yes.\n\nH I g g I n s. Yeah. Because it doesn't make that decision. Yeah. No.\n\nThat's absolutely cool. Perfect. Amazing. That is everyone with you guys. Yep.\n\nYep. I will. Thanks, love. I'll talk to you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Jessie.","start":51.055,"end":51.855003,"sentiment":"neutral","sentiment_score":0.11578498780727386},{"text":"Rebecca from x t financial.","start":51.855003,"end":53.055,"sentiment":"neutral","sentiment_score":0.10806238800287246},{"text":"How are you going?","start":53.055,"end":53.955,"sentiment":"neutral","sentiment_score":0.19464312121272087},{"text":"Yeah.","start":55.350002,"end":55.83,"sentiment":"positive","sentiment_score":0.4135619103908539},{"text":"Just bear with me.","start":55.83,"end":56.97,"sentiment":"neutral","sentiment_score":0.15966366603970528}],"sentiment":"neutral","sentiment_score":0.16266693593934178,"num_words":16,"start":51.055,"end":56.97},{"sentences":[{"text":"Yeah.","start":57.43,"end":57.83,"sentiment":"positive","sentiment_score":0.35766682028770447},{"text":"Really good.","start":57.83,"end":58.230003,"sentiment":"positive","sentiment_score":0.639071136713028},{"text":"Thanks, darling.","start":58.230003,"end":58.97,"sentiment":"positive","sentiment_score":0.7416385114192963},{"text":"I just wanted to touch base and get a bit of an update with regards to a few of my clients going through the claims, which I could place.","start":59.99,"end":70.015,"sentiment":"neutral","sentiment_score":0.32867093332882585},{"text":"I have some claim numbers.","start":71.115,"end":72.735,"sentiment":"neutral","sentiment_score":0.08144703805446625}],"sentiment":"positive","sentiment_score":0.3348148300861701,"num_words":39,"start":57.43,"end":72.735},{"sentences":[{"text":"We're gonna do a policy on the search, if that's okay.","start":72.795,"end":75.455,"sentiment":"neutral","sentiment_score":0.09326814927838066},{"text":"Cool.","start":78.715,"end":79.215,"sentiment":"neutral","sentiment_score":0.25080233812332153},{"text":"Let's do that then.","start":79.595,"end":80.7,"sentiment":"neutral","sentiment_score":0.1842077188193798},{"text":"So first client I have is Katherine, k a t h e r I n e.","start":81.18,"end":88.159996,"sentiment":"neutral","sentiment_score":0.050977060571312904},{"text":"Last name is k w, e e.","start":88.38,"end":90.95999,"sentiment":"neutral","sentiment_score":0.03027576713689736}],"sentiment":"neutral","sentiment_score":0.0779781075528799,"num_words":39,"start":72.795,"end":90.95999},{"sentences":[{"text":"Oh, I sure probably could.","start":110.78,"end":112.72,"sentiment":"neutral","sentiment_score":0.0033342696726322172},{"text":"Give me one second.","start":113.26,"end":114.22,"sentiment":"neutral","sentiment_score":-0.0024794787168502808},{"text":"I'll just it's 8978.","start":114.22,"end":116.72,"sentiment":"neutral","sentiment_score":0.014558923663571477},{"text":"No.","start":190.785,"end":191.025,"sentiment":"neutral","sentiment_score":-0.10518647730350494},{"text":"You're so fine.","start":191.025,"end":192.245,"sentiment":"neutral","sentiment_score":-0.02769889310002327}],"sentiment":"neutral","sentiment_score":-0.007252589909031111,"num_words":17,"start":110.78,"end":192.245},{"sentences":[{"text":"Sorry.","start":233.23001,"end":233.55,"sentiment":"neutral","sentiment_score":-0.112861730158329},{"text":"What was that?","start":233.55,"end":234.37001,"sentiment":"neutral","sentiment_score":-0.10833090792099635},{"text":"Oh, HP Financial.","start":238.165,"end":243.315,"sentiment":"neutral","sentiment_score":0.025494119152426716},{"text":"Roughly fifteen '16.","start":251.93,"end":253.87,"sentiment":"neutral","sentiment_score":0.023362517977754276},{"text":"I don't know if I'm free to twenty seconds.","start":256.25,"end":258.35,"sentiment":"neutral","sentiment_score":-0.06808494817879465}],"sentiment":"neutral","sentiment_score":-0.04758153032315405,"num_words":19,"start":233.23001,"end":258.35},{"sentences":[{"text":"So four.","start":258.41,"end":259.95,"sentiment":"neutral","sentiment_score":-0.018744618631899357},{"text":"Alright.","start":260.17,"end":260.49,"sentiment":"neutral","sentiment_score":0.024133726954460144},{"text":"So you wouldn't expect those payslips until until the end date.","start":260.49,"end":265.815,"sentiment":"neutral","sentiment_score":-0.013701528268442913},{"text":"Like, for or do you need them?","start":266.115,"end":269.655,"sentiment":"neutral","sentiment_score":-0.022243651894054244},{"text":"Cool.","start":271.075,"end":271.555,"sentiment":"neutral","sentiment_score":0.20149779319763184}],"sentiment":"neutral","sentiment_score":-0.005376367787407203,"num_words":22,"start":258.41,"end":271.555},{"sentences":[{"text":"So it's it's not an outstanding.","start":271.555,"end":272.995,"sentiment":"neutral","sentiment_score":-0.2716530077159405},{"text":"It's just a it'll be a pending for that time.","start":272.995,"end":275.655,"sentiment":"neutral","sentiment_score":-0.16994419023394586},{"text":"Yep.","start":283.32,"end":283.8,"sentiment":"neutral","sentiment_score":0.08516600728034973},{"text":"Okay.","start":283.8,"end":284.04,"sentiment":"neutral","sentiment_score":0.10697780549526216},{"text":"So that's okay.","start":284.04,"end":284.84,"sentiment":"neutral","sentiment_score":0.22491256395975748}],"sentiment":"neutral","sentiment_score":-0.11726087828477223,"num_words":21,"start":271.555,"end":284.84},{"sentences":[{"text":"Perfect.","start":284.84,"end":285.34,"sentiment":"positive","sentiment_score":0.6135964393615723},{"text":"I because I I I I went first with the I spoke with her last night.","start":285.96,"end":289.4,"sentiment":"neutral","sentiment_score":0.1704503521323204},{"text":"I went through and and called all my claims guys just to touch base with them and see how they were going, and especially going through a longer term claim, which she's obviously on an ongoing IP claim.","start":289.4,"end":298.865,"sentiment":"neutral","sentiment_score":0.10629939454558648},{"text":"And she yeah.","start":299.805,"end":302.925,"sentiment":"neutral","sentiment_score":0.07602572192748387},{"text":"She indicated that she's been in contact with you guys.","start":302.925,"end":305.00497,"sentiment":"neutral","sentiment_score":0.10308285243809223}],"sentiment":"neutral","sentiment_score":0.12704536406432881,"num_words":68,"start":284.84,"end":305.00497},{"sentences":[{"text":"Claims been going really, really well, and I think that was yours.","start":305.00497,"end":307.16498,"sentiment":"neutral","sentiment_score":0.263305368522803},{"text":"And I think I'd come to you guys, make sure that everything's flowing smoothly, check to see whether there's anything we needed to while I was calling you about a couple other clients.","start":307.16498,"end":314.41998,"sentiment":"neutral","sentiment_score":0.12202309213127151},{"text":"I figured I'd try to somehow want to.","start":314.41998,"end":316.5,"sentiment":"neutral","sentiment_score":-0.07293352717533708},{"text":"But if she's all swimming, then that's fantastic.","start":316.5,"end":320.44,"sentiment":"neutral","sentiment_score":-0.03368818387389183},{"text":"Yes.","start":325.845,"end":326.245,"sentiment":"neutral","sentiment_score":0.04434920102357864}],"sentiment":"neutral","sentiment_score":0.10286777379411843,"num_words":62,"start":305.00497,"end":326.245},{"sentences":[{"text":"So that would be 21.","start":326.245,"end":327.76498,"sentiment":"neutral","sentiment_score":0.05108888000249863},{"text":"Perfect.","start":327.76498,"end":328.26498,"sentiment":"positive","sentiment_score":0.3640415072441101},{"text":"So just each month, you guys would get the papers would be placed.","start":328.32498,"end":333.145,"sentiment":"neutral","sentiment_score":0.13155700954107138},{"text":"Oh, no.","start":338.91998,"end":339.72,"sentiment":"neutral","sentiment_score":-0.04290284588932991},{"text":"Absolutely.","start":339.72,"end":340.22,"sentiment":"neutral","sentiment_score":0.1714253127574921}],"sentiment":"neutral","sentiment_score":0.10978848419406197,"num_words":22,"start":326.245,"end":340.22},{"sentences":[{"text":"Perfect.","start":340.44,"end":340.91998,"sentiment":"neutral","sentiment_score":0.2985441982746124},{"text":"Alright.","start":340.91998,"end":341.31998,"sentiment":"neutral","sentiment_score":0.18924686312675476},{"text":"Well, that's all done with Katherine.","start":341.31998,"end":343.5,"sentiment":"neutral","sentiment_score":0.21073244015375772},{"text":"Next one I have when you're ready.","start":344.68,"end":347.41998,"sentiment":"neutral","sentiment_score":0.10994849034718104},{"text":"Mhmm.","start":351.335,"end":351.735,"sentiment":"neutral","sentiment_score":-0.022818705067038536}],"sentiment":"neutral","sentiment_score":0.1561879018554464,"num_words":16,"start":340.44,"end":351.735},{"sentences":[{"text":"Sarah, and last name is r a n t a, l l.","start":351.735,"end":355.755,"sentiment":"neutral","sentiment_score":0.007277267247748871},{"text":"Once again, testing, so we make a recommendation that that is something people need to have.","start":355.895,"end":360.555,"sentiment":"neutral","sentiment_score":0.06522583443438634},{"text":"Most now time, Yes.","start":361.335,"end":425.41998,"sentiment":"neutral","sentiment_score":-0.054772051982581615},{"text":"Yes.","start":425.41998,"end":425.91998,"sentiment":"neutral","sentiment_score":0.00228666327893734},{"text":"Yeah.","start":435.085,"end":435.405,"sentiment":"neutral","sentiment_score":-0.019262520596385}],"sentiment":"neutral","sentiment_score":0.026319896843393937,"num_words":34,"start":351.735,"end":435.405},{"sentences":[{"text":"Yeah.","start":435.405,"end":435.725,"sentiment":"neutral","sentiment_score":-0.01622924581170082},{"text":"And I've got to the letter you're talking about.","start":435.725,"end":437.505,"sentiment":"neutral","sentiment_score":-0.0201170499333077},{"text":"Okay.","start":439.645,"end":440.125,"sentiment":"neutral","sentiment_score":0.012345129624009132},{"text":"So they're just basically at, like, initial stages making small little inquiries, and that's about it.","start":440.125,"end":446.385,"sentiment":"neutral","sentiment_score":0.012064657523296773},{"text":"Yeah.","start":448.285,"end":448.785,"sentiment":"neutral","sentiment_score":0.012384268455207348}],"sentiment":"neutral","sentiment_score":0.0007314722585890974,"num_words":28,"start":435.405,"end":448.785},{"sentences":[{"text":"Yeah.","start":450.38,"end":450.7,"sentiment":"neutral","sentiment_score":0.007939410395920277},{"text":"Okay.","start":450.7,"end":451.18,"sentiment":"neutral","sentiment_score":-0.00901183858513832},{"text":"No.","start":451.18,"end":451.34,"sentiment":"neutral","sentiment_score":-0.12958292663097382},{"text":"That's okay.","start":451.34,"end":452.0,"sentiment":"neutral","sentiment_score":-0.054223209619522095},{"text":"And then, obviously, they're gonna claim to call.","start":452.94,"end":459.02,"sentiment":"neutral","sentiment_score":-0.0830875956453383}],"sentiment":"neutral","sentiment_score":-0.06952327224784173,"num_words":13,"start":450.38,"end":459.02},{"sentences":[{"text":"Because, yeah, we drive reaching out to the estate, and they basically directed us to the lawyer, and the lawyer is going directly through you guys.","start":459.02,"end":465.73502,"sentiment":"neutral","sentiment_score":-0.12950158806947562},{"text":"So leaving us with that.","start":465.73502,"end":467.17502,"sentiment":"neutral","sentiment_score":-0.12552489042282106},{"text":"So I with the letter of probation, we talked to the person that's listed on the probate, I.","start":467.17502,"end":503.385,"sentiment":"neutral","sentiment_score":-0.013781830358008543},{"text":"E.","start":503.605,"end":503.76498,"sentiment":"neutral","sentiment_score":-0.0008897411171346903},{"text":"The executor, but not the lawyer.","start":503.76498,"end":506.87003,"sentiment":"neutral","sentiment_score":-0.02513160277158022}],"sentiment":"neutral","sentiment_score":-0.07847175082341502,"num_words":56,"start":459.02,"end":506.87003},{"sentences":[{"text":"We're very much the same as what you guys would do.","start":508.13,"end":510.55002,"sentiment":"neutral","sentiment_score":-0.002810848495838317},{"text":"Correct.","start":522.875,"end":523.35504,"sentiment":"neutral","sentiment_score":-0.007673865184187889},{"text":"Yeah.","start":523.35504,"end":523.835,"sentiment":"neutral","sentiment_score":-0.1047319993376732},{"text":"It's so silly.","start":523.835,"end":525.215,"sentiment":"negative","sentiment_score":-0.410172700881958},{"text":"And it just it's it's so weird, like, because the client's super funds are already paid up.","start":525.275,"end":531.455,"sentiment":"neutral","sentiment_score":-0.290455418474534}],"sentiment":"neutral","sentiment_score":-0.19126016408148588,"num_words":33,"start":508.13,"end":531.455},{"sentences":[{"text":"Like, the money went and paid out, like, December.","start":532.23,"end":535.77,"sentiment":"neutral","sentiment_score":-0.15010428428649902},{"text":"So it was pretty quick turnaround.","start":536.07,"end":537.43,"sentiment":"neutral","sentiment_score":-0.19426622490088144},{"text":"But I just need to be dragging the heels of the insurance plan to make that.","start":537.43,"end":540.73,"sentiment":"negative","sentiment_score":-0.47369689494371414},{"text":"Yeah.","start":558.045,"end":558.545,"sentiment":"neutral","sentiment_score":-0.163435697555542},{"text":"Oh, boy.","start":559.325,"end":559.985,"sentiment":"neutral","sentiment_score":-0.1955481395125389}],"sentiment":"neutral","sentiment_score":-0.31324171187246547,"num_words":34,"start":532.23,"end":559.985},{"sentences":[{"text":"No.","start":569.19,"end":569.51,"sentiment":"neutral","sentiment_score":-0.2208423912525177},{"text":"That's one of the easiest claims to do.","start":569.51,"end":571.59,"sentiment":"neutral","sentiment_score":-0.18739931285381317},{"text":"I mean, look look, you and I, we we we deal with it.","start":571.59,"end":575.265,"sentiment":"neutral","sentiment_score":-0.11762400487294564},{"text":"Of course, it's easy, but, you know, we're not the ones coming through from it.","start":575.265,"end":580.725,"sentiment":"neutral","sentiment_score":-0.1025759033858776},{"text":"Very much.","start":585.185,"end":586.005,"sentiment":"negative","sentiment_score":-0.4512353241443634}],"sentiment":"neutral","sentiment_score":-0.14590405529508224,"num_words":39,"start":569.19,"end":586.005},{"sentences":[{"text":"So.","start":587.39,"end":587.89,"sentiment":"neutral","sentiment_score":-0.03869211673736572},{"text":"Yeah.","start":588.11005,"end":588.61005,"sentiment":"neutral","sentiment_score":0.0101307425647974},{"text":"If I'm correct in what I'm saying, there is not a benefit account, is that?","start":589.47003,"end":597.09,"sentiment":"neutral","sentiment_score":-0.05325792394578457},{"text":"I was having a look through it before I told you, and looking through everything.","start":597.87,"end":600.75,"sentiment":"neutral","sentiment_score":-0.0780365894238154},{"text":"I don't think there was actually a beneficiary listed on this file.","start":600.75,"end":612.78876,"sentiment":"neutral","sentiment_score":-0.12580614888186878}],"sentiment":"neutral","sentiment_score":-0.07971938321134076,"num_words":44,"start":587.39,"end":612.78876},{"sentences":[{"text":"Yeah.","start":674.63,"end":675.13,"sentiment":"neutral","sentiment_score":-0.031394653022289276},{"text":"Okay.","start":677.35004,"end":677.85004,"sentiment":"neutral","sentiment_score":-0.01932762935757637},{"text":"Yeah.","start":679.43005,"end":679.93005,"sentiment":"neutral","sentiment_score":-0.017671680077910423},{"text":"Yeah.","start":681.27,"end":681.77,"sentiment":"neutral","sentiment_score":-0.016994591802358627},{"text":"Which makes sense.","start":685.59,"end":686.39,"sentiment":"neutral","sentiment_score":0.010520695398251215}],"sentiment":"neutral","sentiment_score":-0.007689495437911579,"num_words":7,"start":674.63,"end":686.39},{"sentences":[{"text":"They wouldn't have been, but it's kind of painful because the IP policy of we have that desk.","start":686.39,"end":691.20496,"sentiment":"negative","sentiment_score":-0.4769050379594167},{"text":"Lobs on yeah.","start":692.38495,"end":694.625,"sentiment":"neutral","sentiment_score":-0.02419051481410861},{"text":"Attached to it.","start":694.625,"end":695.605,"sentiment":"neutral","sentiment_score":0.0034561665573467812},{"text":"Yes.","start":718.51,"end":719.01,"sentiment":"neutral","sentiment_score":-0.014816738665103912},{"text":"Claims taking.","start":721.385,"end":722.28503,"sentiment":"neutral","sentiment_score":-0.05257188901305199}],"sentiment":"neutral","sentiment_score":-0.32468349054559237,"num_words":27,"start":686.39,"end":722.28503},{"sentences":[{"text":"Yeah.","start":722.905,"end":723.405,"sentiment":"neutral","sentiment_score":-0.02708015963435173},{"text":"We just have yeah.","start":728.825,"end":731.885,"sentiment":"neutral","sentiment_score":-0.06265054270625114},{"text":"Claims taking some absolute pain for everyone involved.","start":732.45996,"end":734.88,"sentiment":"neutral","sentiment_score":-0.14849615097045898},{"text":"No.","start":735.74,"end":735.89996,"sentiment":"neutral","sentiment_score":-0.027550451457500454},{"text":"That's absolutely fine.","start":735.89996,"end":737.01996,"sentiment":"neutral","sentiment_score":0.10319843639930089}],"sentiment":"neutral","sentiment_score":-0.06962392238133094,"num_words":17,"start":722.905,"end":737.01996},{"sentences":[{"text":"Cool.","start":737.01996,"end":737.51996,"sentiment":"neutral","sentiment_score":0.1961589753627777},{"text":"Hello?","start":746.10504,"end":746.265,"sentiment":"neutral","sentiment_score":0.02943817898631096},{"text":"Good.","start":746.265,"end":746.765,"sentiment":"neutral","sentiment_score":0.14649900794029236},{"text":"I like that.","start":750.585,"end":751.565,"sentiment":"neutral","sentiment_score":-0.06516850863893826},{"text":"And then that's that's a pain in the neck.","start":755.145,"end":756.825,"sentiment":"neutral","sentiment_score":-0.29598571691248154}],"sentiment":"neutral","sentiment_score":-0.1658187210559845,"num_words":15,"start":737.01996,"end":756.825},{"sentences":[{"text":"Cool.","start":756.825,"end":757.145,"sentiment":"neutral","sentiment_score":0.07292512059211731},{"text":"So Lloyd's going through it.","start":757.145,"end":758.685,"sentiment":"neutral","sentiment_score":0.039525632932782176},{"text":"Realistically, it's what's it gonna be?","start":758.745,"end":761.38,"sentiment":"neutral","sentiment_score":0.02160028989116351},{"text":"It's gonna be like it's gonna be $50, really.","start":761.38,"end":766.52,"sentiment":"neutral","sentiment_score":-0.028519977091087237},{"text":"Because it's six times the uninsured up to 50.","start":766.66,"end":769.64,"sentiment":"neutral","sentiment_score":-0.13016489148139954}],"sentiment":"neutral","sentiment_score":-0.034266959751645724,"num_words":30,"start":756.825,"end":769.64},{"sentences":[{"text":"I can't remember correctly.","start":769.7,"end":770.68,"sentiment":"neutral","sentiment_score":-0.10841860249638557},{"text":"So it'll be $46.07 70.","start":773.86,"end":777.125,"sentiment":"neutral","sentiment_score":-0.0009188892203383147},{"text":"She passed.","start":783.42505,"end":784.22504,"sentiment":"neutral","sentiment_score":-0.019745614379644394},{"text":"Yeah.","start":784.22504,"end":784.72504,"sentiment":"neutral","sentiment_score":-0.0021822722628712654},{"text":"Yeah.","start":788.78503,"end":789.185,"sentiment":"neutral","sentiment_score":0.00576391164213419}],"sentiment":"neutral","sentiment_score":-0.036475265035943054,"num_words":13,"start":769.7,"end":789.185},{"sentences":[{"text":"Of course.","start":789.185,"end":789.505,"sentiment":"neutral","sentiment_score":0.006950538605451584},{"text":"Of course.","start":789.505,"end":790.245,"sentiment":"neutral","sentiment_score":0.009861877653747797},{"text":"So maybe a little bit less, but yeah.","start":791.15,"end":792.75,"sentiment":"neutral","sentiment_score":-0.007559505524113774},{"text":"Same time.","start":792.75,"end":793.49,"sentiment":"neutral","sentiment_score":0.011389527004212141},{"text":"That's okay.","start":793.79004,"end":794.51,"sentiment":"neutral","sentiment_score":0.023377452045679092}],"sentiment":"neutral","sentiment_score":0.00266767165157944,"num_words":16,"start":789.185,"end":794.51},{"sentences":[{"text":"No.","start":794.51,"end":794.67004,"sentiment":"neutral","sentiment_score":-0.034452810883522034},{"text":"No.","start":794.67004,"end":794.83,"sentiment":"neutral","sentiment_score":-0.03668845072388649},{"text":"That's fine.","start":794.83,"end":795.65,"sentiment":"neutral","sentiment_score":0.055065840948373086},{"text":"Cool.","start":797.07,"end":797.39,"sentiment":"neutral","sentiment_score":0.2390369176864624},{"text":"So that's going through.","start":797.39,"end":798.35004,"sentiment":"neutral","sentiment_score":0.17775454744696617}],"sentiment":"neutral","sentiment_score":0.10989394752929608,"num_words":9,"start":794.51,"end":798.35004},{"sentences":[{"text":"It's nothing to have to do with the lawyer.","start":798.35004,"end":799.87,"sentiment":"neutral","sentiment_score":0.03984532298313247},{"text":"They got in hand being up to paying other what was it?","start":799.87,"end":804.45,"sentiment":"neutral","sentiment_score":0.02403438774247964},{"text":"Is there a client number attached?","start":805.07,"end":806.61005,"sentiment":"neutral","sentiment_score":0.005317786941304803},{"text":"Yep.","start":813.445,"end":813.945,"sentiment":"neutral","sentiment_score":0.0056482828222215176},{"text":"0.","start":821.83997,"end":822.33997,"sentiment":"neutral","sentiment_score":0.021007398143410683}],"sentiment":"neutral","sentiment_score":0.024330446978324448,"num_words":29,"start":798.35004,"end":822.33997},{"sentences":[{"text":"Cool.","start":822.4,"end":822.9,"sentiment":"neutral","sentiment_score":0.22909730672836304},{"text":"Perfect.","start":824.72,"end":825.22,"sentiment":"positive","sentiment_score":0.33811473846435547},{"text":"So next client I have I'm just making sure I was giving you your client.","start":826.16,"end":833.265,"sentiment":"neutral","sentiment_score":0.05644301412006219},{"text":"Next client I have is Kristen, k I r s t I n.","start":833.885,"end":840.145,"sentiment":"neutral","sentiment_score":0.005189505092298182},{"text":"Yeah.","start":840.685,"end":840.925,"sentiment":"neutral","sentiment_score":0.0009294296614825726}],"sentiment":"neutral","sentiment_score":0.0478145242856455,"num_words":31,"start":822.4,"end":840.925},{"sentences":[{"text":"It's Baker.","start":840.925,"end":841.505,"sentiment":"neutral","sentiment_score":-0.002276297949720174},{"text":"Last name, Baker.","start":843.245,"end":844.385,"sentiment":"neutral","sentiment_score":-0.01641052992393573},{"text":"I have a funny feeling this claim was actually declined late last year because she went back to work within the waiting period.","start":853.05,"end":859.39,"sentiment":"negative","sentiment_score":-0.3562457406002542},{"text":"Cool.","start":867.025,"end":867.525,"sentiment":"neutral","sentiment_score":0.19857943058013916},{"text":"Cool.","start":867.585,"end":867.905,"sentiment":"neutral","sentiment_score":0.31942617893218994}],"sentiment":"neutral","sentiment_score":-0.2576476869988255,"num_words":30,"start":840.925,"end":867.905},{"sentences":[{"text":"Absolutely perfect.","start":867.905,"end":868.705,"sentiment":"positive","sentiment_score":0.6221442222595215},{"text":"Perfect.","start":868.705,"end":869.205,"sentiment":"positive","sentiment_score":0.47862762212753296},{"text":"I just wanted to make sure that I can actually strike up a little bit like thing that outside of one, I have Timothy, last name, Elvy, e l v e y.","start":870.065,"end":884.99,"sentiment":"neutral","sentiment_score":0.0404894992680056},{"text":"Ongoing IP, and he's closed the terminal illness card as well.","start":892.525,"end":896.705,"sentiment":"neutral","sentiment_score":-0.03884140300479802},{"text":"Okay.","start":919.64496,"end":920.14496,"sentiment":"neutral","sentiment_score":-0.11187684535980225}],"sentiment":"neutral","sentiment_score":0.05275420776191861,"num_words":47,"start":867.905,"end":920.14496},{"sentences":[{"text":"So there's possibly a partial payment out today?","start":927.85,"end":930.11,"sentiment":"neutral","sentiment_score":-0.16487638279795647},{"text":"He has which is why the policy is still but he's terminal through is supercharger stuff like that.","start":943.945,"end":957.47,"sentiment":"neutral","sentiment_score":-0.03799679595977068},{"text":"We've kept the IT benefits, obviously, still is.","start":957.47,"end":959.95,"sentiment":"neutral","sentiment_score":0.006662321276962757},{"text":"And, yeah, I'm just gonna put things right out.","start":959.95,"end":968.02496,"sentiment":"neutral","sentiment_score":-0.007303694883982341},{"text":"But at this current stage, we're looking at probably six to ten months before he does pass.","start":968.02496,"end":977.245,"sentiment":"neutral","sentiment_score":-0.0390758534126422}],"sentiment":"neutral","sentiment_score":-0.04466129302357634,"num_words":60,"start":927.85,"end":977.245},{"sentences":[{"text":"At that page.","start":977.545,"end":979.43005,"sentiment":"neutral","sentiment_score":-0.0060433875769376755},{"text":"We yeah.","start":979.43005,"end":980.55005,"sentiment":"neutral","sentiment_score":0.00437309080734849},{"text":"We'll we'll see from there.","start":980.55005,"end":982.09,"sentiment":"neutral","sentiment_score":0.005170583911240101},{"text":"But the partial so possible, what what what debt range for the payslip would would you require for that partial partial payment?","start":982.23004,"end":993.35504,"sentiment":"neutral","sentiment_score":-0.012994175141846592},{"text":"Because if I can get them issued to you guys, you guys can obviously yep.","start":993.35504,"end":1006.09503,"sentiment":"neutral","sentiment_score":-0.013949932220081488}],"sentiment":"neutral","sentiment_score":-0.010184082935782188,"num_words":47,"start":977.545,"end":1006.09503},{"sentences":[{"text":"Yep.","start":1014.1,"end":1014.33997,"sentiment":"neutral","sentiment_score":0.0007725830073468387},{"text":"Okay.","start":1014.33997,"end":1014.57996,"sentiment":"neutral","sentiment_score":0.0242399200797081},{"text":"That's okay.","start":1014.57996,"end":1015.37994,"sentiment":"neutral","sentiment_score":0.0832173191010952},{"text":"Alright.","start":1015.37994,"end":1015.69995,"sentiment":"neutral","sentiment_score":0.1017514318227768},{"text":"I'll see if I can get that payslip and and get that through to you guys so that way we can close it off properly if there's any paid.","start":1015.69995,"end":1025.615,"sentiment":"neutral","sentiment_score":0.055192609413944445}],"sentiment":"neutral","sentiment_score":0.055699536650482676,"num_words":34,"start":1014.1,"end":1025.615},{"sentences":[{"text":"And then I will obviously, I'll notify you guys when he does come, but at this point, he's still on.","start":1026.395,"end":1033.2949,"sentiment":"neutral","sentiment_score":0.02634500009007752},{"text":"So happy that.","start":1034.63,"end":1035.61,"sentiment":"positive","sentiment_score":0.3763760030269623},{"text":"Cool.","start":1037.6699,"end":1038.1699,"sentiment":"neutral","sentiment_score":0.2349679470062256},{"text":"Alright.","start":1038.63,"end":1039.13,"sentiment":"neutral","sentiment_score":0.10441558808088304},{"text":"I will pop that.","start":1039.2699,"end":1040.95,"sentiment":"neutral","sentiment_score":0.04688522522337735}],"sentiment":"neutral","sentiment_score":0.0752742223056226,"num_words":29,"start":1026.395,"end":1040.95},{"sentences":[{"text":"Where did you go?","start":1040.95,"end":1042.07,"sentiment":"neutral","sentiment_score":-0.0045584384351968765},{"text":"There you are.","start":1042.07,"end":1042.8899,"sentiment":"neutral","sentiment_score":-0.012903600310285887},{"text":"What is that?","start":1044.47,"end":1045.19,"sentiment":"neutral","sentiment_score":-0.01896615947286288},{"text":"That is the We have that's one more.","start":1045.19,"end":1082.215,"sentiment":"neutral","sentiment_score":-0.03011364908888936},{"text":"Two three.","start":1084.835,"end":1085.475,"sentiment":"neutral","sentiment_score":-0.01349528320133686}],"sentiment":"neutral","sentiment_score":-0.019087139610201122,"num_words":20,"start":1040.95,"end":1085.475},{"sentences":[{"text":"Oh, Yeah.","start":1085.475,"end":1087.98,"sentiment":"neutral","sentiment_score":-0.021554029546678066},{"text":"I again believe this was the complaint, to be honest.","start":1087.98,"end":1090.96,"sentiment":"neutral","sentiment_score":-0.11546160615980625},{"text":"Because he doesn't meet the the definition.","start":1091.34,"end":1093.2,"sentiment":"neutral","sentiment_score":-0.10040946091924395},{"text":"But he's meeting.","start":1093.42,"end":1094.24,"sentiment":"neutral","sentiment_score":-0.05760109300414721},{"text":"Yes.","start":1095.18,"end":1095.68,"sentiment":"neutral","sentiment_score":-0.01834780350327492}],"sentiment":"neutral","sentiment_score":-0.09094527954964535,"num_words":23,"start":1085.475,"end":1095.68},{"sentences":[{"text":"H I g g I n s.","start":1096.22,"end":1097.84,"sentiment":"neutral","sentiment_score":-0.013957249798945017},{"text":"Yeah.","start":1105.935,"end":1106.435,"sentiment":"neutral","sentiment_score":-0.04430209845304489},{"text":"Because it doesn't make that decision.","start":1116.03,"end":1117.65,"sentiment":"neutral","sentiment_score":-0.2881123175223668},{"text":"Yeah.","start":1120.67,"end":1121.0701,"sentiment":"neutral","sentiment_score":0.010068338364362717},{"text":"No.","start":1121.0701,"end":1121.31,"sentiment":"neutral","sentiment_score":0.027706220746040344}],"sentiment":"neutral","sentiment_score":-0.11455638706684113,"num_words":16,"start":1096.22,"end":1121.31},{"sentences":[{"text":"That's absolutely cool.","start":1121.31,"end":1122.53,"sentiment":"neutral","sentiment_score":0.26313724120457965},{"text":"Perfect.","start":1124.03,"end":1124.53,"sentiment":"positive","sentiment_score":0.6530857086181641},{"text":"Amazing.","start":1125.79,"end":1126.29,"sentiment":"positive","sentiment_score":0.609323263168335},{"text":"That is everyone with you guys.","start":1126.51,"end":1128.675,"sentiment":"positive","sentiment_score":0.4479268590609233},{"text":"Yep.","start":1153.22,"end":1153.72,"sentiment":"neutral","sentiment_score":0.03472209349274635}],"sentiment":"positive","sentiment_score":0.3978419952715437,"num_words":12,"start":1121.31,"end":1153.72},{"sentences":[{"text":"Yep.","start":1154.02,"end":1154.52,"sentiment":"neutral","sentiment_score":0.020828429609537125},{"text":"I will.","start":1168.539,"end":1169.0189,"sentiment":"neutral","sentiment_score":0.32235749065876007},{"text":"Thanks, love.","start":1169.0189,"end":1169.819,"sentiment":"positive","sentiment_score":0.7238196432590485},{"text":"I'll talk to you later.","start":1169.819,"end":1171.1189,"sentiment":"neutral","sentiment_score":0.10573845356702805},{"text":"Bye.","start":1173.419,"end":1173.919,"sentiment":"neutral","sentiment_score":-0.1293269395828247}],"sentiment":"neutral","sentiment_score":0.22841345688158815,"num_words":11,"start":1154.02,"end":1173.919}]}}]},{"alternatives":[{"transcript":"Thank you for choosing Neos Protection. Please select from one of the following options. For customer service, press 1. For claims, press 2. For the teleinterview bookings team Please note that calls may be recorded for quality and training purposes. If you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.niosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible. Speaking with Jessie. How may I help you? Yes. Good. Thank you. How are you? Yeah. No. I can do a name search. Yeah. So that's on a Belinda. I'll just have a look. And could you just confirm for me your adviser code as well? Three five 9. I'm just looking at at the same time so I can get the adviser code, so it's no no rush. So it'll take forever to open. And which advisers office are you calling from as well? Which advisers office are you calling from? Okay. Great. So, Catherine, I can see that we're waiting on pay slips to make the next benefit from the '20 March 2 to the April 20. No. Yeah. They wouldn't be ready. Yeah. So so it's basically we just need that information for the next benefit. Yes. Yes. Yes. It's been known for a while. Yeah. That's awkward. Yeah. That one's that one's just floating along, really. Yeah. Just like the type of but they won't be ready yet. Yep. Ready? Hey. That one's one of nervous. That one is still at notification stage. So we're dealing with a lawyer on that one. They've sent through a couple of things that aren't that are not that yeah. We're just awaiting the claim pack, really. I'll just have a look. I think it was the March 6. Yeah. Through just gonna have a look. Lawyer provided uncertified probate and death certificate with third party authority to receive benefit beneficiary information. However oh, that was me. They didn't provide the authority to act, so I requested that. I spoke to them on the screen. So, yeah, they basically gave an authority, but it's not one that says that they can act on the client's behalf. Yeah. Yeah. Yeah. Assist at the start. Yeah. I think it's I think it's a little complicated from what what they're sort of talking about. They were trying to find out if there was any beneficiaries without having our authority. So I did mention to them that they may be able to reach out to the adviser to see if if if you may have good authority to deal with them or something like that or if they if you'd just be happy to give the information. But whether or not they did that, I'm not sure. Yeah. Well, they yeah. Well, we we kinda like doing well. They could be any kind of ambulance chaser, and we don't have any authority. So until they give it to you, they could be anyone. Yeah. Yeah. Yeah. It's it's a really it's a really strange one. I have the feeling that potentially someone may be trying to get their hands on the money that maybe shouldn't, and that's when you get a little bit of this party party stuff. That's all they're really doing, and they they don't know how to put in a client. Because it should be pretty easy. Most of the time, you don't need a lawyer to do a death claim. Yes. Just someone else that might kinda go, I don't know. Just get someone else to deal with it and pay them a fortune to do it very easily. Let me just yeah. And I think that was that was what I saw too. I'm just gonna have a look. 15470 five. No. I think I think from the look of it, it was just an income support, like an IP. I still don't have access to the system and still learning something going on. And we're all on the phones today. So, like, it's been really busy. Yeah. Especially, this is the other way. It's it's just like you guys are going, alright. This is great. So I don't I don't think that they would have put one on it on the basis. So I got a on the basis. I'm just having a look at that. It does. Yes. So so, basically, what would happen is is within Super, they would fill out the claim documentation showing all of their, you know, potential beneficiaries about children or or things like that. And then the the trustee would determine if there's a clear beneficiary, or they may need to do claims where they would write off to yeah. They do like, write off to a bunch of people saying, you know, are you looking to claim this benefit? Blah blah blah. Indeed. Yeah. Luckily, we haven't had to do many painstaking cases lately. There's been a lot more forthcoming with with who they think it should go to. Yeah. But we yeah. Previously, we were doing a lot of Yeah. Yeah. So, yeah, it'd be the sum insured from the date of claim. So that was the 05/25/2025? Yes. Yeah. About that. Yep. It is 2508 27Hyphen, or MiddleSchool, 440. It is closed. New benefits payable within waiting period. Yes. Yep. So that's a what do we got? So it looks like it is oh, okay. So that one's being closed off. The benefit period exhausted, but we were waiting a final pay slip to confirm if any partial payment over the last period. We closed off because we didn't hear from him. So I don't know if he's asked. Yeah. And it's income reflection. So if he if he has passed away Yes. Yeah. Yes. Yep. Yes. Looks like the pay slip for the period 12/28/2024 to the 01/10/2025. So it was quite some time ago. Yep. Yes. Yes. Okay. Did you say? Yeah. I know the one. Let me have a look. So that one was Declined. That's right. Yep. Alright. Cool. Did you want my direct number in case you've got me cruise in the future? So it's Jessie, j e s s e, and 038904 9445. Alright. No worries. Anything that you need, just give us a call. No. Thank you. Alright. Bye.","confidence":0.99045885,"words":[{"word":"thank","start":1.04,"end":1.28,"confidence":0.9982895,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6476365923881531},{"word":"you","start":1.28,"end":1.52,"confidence":0.99995244,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6181150674819946},{"word":"for","start":1.52,"end":1.68,"confidence":0.99983203,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6226579546928406},{"word":"choosing","start":1.68,"end":2.0,"confidence":0.99980706,"punctuated_word":"choosing","sentiment":"positive","sentiment_score":0.5761982798576355},{"word":"neos","start":2.0,"end":2.3999999,"confidence":0.69478905,"punctuated_word":"Neos","sentiment":"positive","sentiment_score":0.5006108283996582},{"word":"protection","start":2.3999999,"end":2.8999999,"confidence":0.89989614,"punctuated_word":"Protection.","sentiment":"positive","sentiment_score":0.5828484296798706},{"word":"please","start":3.6,"end":3.9199998,"confidence":0.9997019,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.16225430369377136},{"word":"select","start":3.9199998,"end":4.24,"confidence":0.999948,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.1208600327372551},{"word":"from","start":4.24,"end":4.48,"confidence":0.99979824,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12313617765903472},{"word":"one","start":4.48,"end":4.64,"confidence":0.99983,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.1047581434249878},{"word":"of","start":4.64,"end":4.72,"confidence":0.99991953,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16650038957595825},{"word":"the","start":4.72,"end":4.7999997,"confidence":0.99992716,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10367152839899064},{"word":"following","start":4.7999997,"end":5.2799997,"confidence":0.99995947,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.07886167615652084},{"word":"options","start":5.2799997,"end":5.7799997,"confidence":0.99927604,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.1289035826921463},{"word":"for","start":6.48,"end":6.72,"confidence":0.9989416,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.04089529812335968},{"word":"customer","start":6.72,"end":7.2,"confidence":0.99976474,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.05740656703710556},{"word":"service","start":7.2,"end":7.7,"confidence":0.9998665,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.03684135153889656},{"word":"press","start":7.9199996,"end":8.24,"confidence":0.9999119,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.04509110748767853},{"word":"1","start":8.24,"end":8.74,"confidence":0.99964005,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.052900783717632294},{"word":"for","start":9.44,"end":9.76,"confidence":0.9998149,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.023652449250221252},{"word":"claims","start":9.76,"end":10.26,"confidence":0.99901086,"punctuated_word":"claims,","sentiment":"neutral","sentiment_score":0.02546735480427742},{"word":"press","start":10.48,"end":10.8,"confidence":0.99996674,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.014995676465332508},{"word":"2","start":10.8,"end":11.3,"confidence":0.999393,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.020901747047901154},{"word":"for","start":12.095,"end":12.255,"confidence":0.9998797,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.007755763828754425},{"word":"the","start":12.255,"end":12.415,"confidence":0.99996877,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014087358489632608},{"word":"teleinterview","start":12.415,"end":12.915,"confidence":0.8674815,"punctuated_word":"teleinterview","sentiment":"neutral","sentiment_score":0.014958450570702553},{"word":"bookings","start":13.215,"end":13.695001,"confidence":0.97699857,"punctuated_word":"bookings","sentiment":"neutral","sentiment_score":0.005803425330668688},{"word":"team","start":13.695001,"end":14.195001,"confidence":0.98185307,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.021008016541600227},{"word":"please","start":18.175,"end":18.415,"confidence":0.97209,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.026495855301618576},{"word":"note","start":18.415,"end":18.655,"confidence":0.9997168,"punctuated_word":"note","sentiment":"neutral","sentiment_score":-0.038090936839580536},{"word":"that","start":18.655,"end":18.815,"confidence":0.9996013,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05696482211351395},{"word":"calls","start":18.815,"end":19.135,"confidence":0.99974316,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":-0.04451477900147438},{"word":"may","start":19.135,"end":19.375,"confidence":0.9998517,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.08546850085258484},{"word":"be","start":19.375,"end":19.535,"confidence":0.9996866,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08579062670469284},{"word":"recorded","start":19.535,"end":19.935,"confidence":0.9999528,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.12340221554040907},{"word":"for","start":19.935,"end":20.175,"confidence":0.99979013,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11533524096012115},{"word":"quality","start":20.175,"end":20.575,"confidence":0.99998796,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.09702787548303604},{"word":"and","start":20.575,"end":20.735,"confidence":0.9999026,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1208064928650856},{"word":"training","start":20.735,"end":21.215,"confidence":0.999969,"punctuated_word":"training","sentiment":"neutral","sentiment_score":-0.05856851488351822},{"word":"purposes","start":21.215,"end":21.715,"confidence":0.99969095,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.06576406955718994},{"word":"if","start":22.335,"end":22.494999,"confidence":0.9995388,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1031494066119194},{"word":"you","start":22.494999,"end":22.654999,"confidence":0.9999877,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11433131247758864},{"word":"do","start":22.654999,"end":22.815,"confidence":0.9999739,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.12004660069942474},{"word":"not","start":22.815,"end":23.055,"confidence":0.99998474,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16537949442863464},{"word":"wish","start":23.055,"end":23.215,"confidence":0.9999862,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.16953252255916595},{"word":"for","start":23.215,"end":23.375,"confidence":0.9993482,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.19606159627437592},{"word":"this","start":23.375,"end":23.535,"confidence":0.99958366,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.22288544476032257},{"word":"to","start":23.535,"end":23.775,"confidence":0.99958974,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.27687346935272217},{"word":"occur","start":23.775,"end":24.275,"confidence":0.9995166,"punctuated_word":"occur,","sentiment":"neutral","sentiment_score":-0.26896244287490845},{"word":"please","start":24.415,"end":24.575,"confidence":0.9999348,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.29668623208999634},{"word":"let","start":24.575,"end":24.814999,"confidence":0.99994445,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.26579442620277405},{"word":"us","start":24.814999,"end":24.975,"confidence":0.9999579,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.14270031452178955},{"word":"know","start":24.975,"end":25.135,"confidence":0.999944,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.25571492314338684},{"word":"when","start":25.135,"end":25.295,"confidence":0.99944144,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.1959288120269775},{"word":"we","start":25.295,"end":25.455,"confidence":0.99738604,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16728350520133972},{"word":"answer","start":25.455,"end":25.775,"confidence":0.9994691,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":-0.2145528942346573},{"word":"your","start":25.775,"end":26.015,"confidence":0.9997094,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2176734358072281},{"word":"call","start":26.015,"end":26.515,"confidence":0.9998813,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.19476476311683655},{"word":"for","start":27.59,"end":27.83,"confidence":0.9993781,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.05299670621752739},{"word":"a","start":27.83,"end":27.99,"confidence":0.9997521,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06439048051834106},{"word":"copy","start":27.99,"end":28.31,"confidence":0.9999608,"punctuated_word":"copy","sentiment":"neutral","sentiment_score":-0.04334384948015213},{"word":"of","start":28.31,"end":28.39,"confidence":0.9998946,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.060307055711746216},{"word":"our","start":28.39,"end":28.63,"confidence":0.9997392,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.032741859555244446},{"word":"privacy","start":28.63,"end":29.109999,"confidence":0.9994318,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":-0.034479252994060516},{"word":"policy","start":29.109999,"end":29.609999,"confidence":0.9997985,"punctuated_word":"policy,","sentiment":"neutral","sentiment_score":-0.05436266213655472},{"word":"please","start":29.83,"end":30.15,"confidence":0.9999045,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.06606147438287735},{"word":"visit","start":30.15,"end":30.65,"confidence":0.99994254,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":-0.053433120250701904},{"word":"www.niosgroup.com/privacypolicy","start":31.109999,"end":36.329998,"confidence":0.9611683,"punctuated_word":"www.niosgroup.com/privacypolicy.","sentiment":"neutral","sentiment_score":-0.02997374907135963},{"word":"please","start":37.35,"end":37.75,"confidence":0.9995751,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.09014645218849182},{"word":"hold","start":37.75,"end":38.23,"confidence":0.9585141,"punctuated_word":"hold,","sentiment":"neutral","sentiment_score":-0.05280514061450958},{"word":"and","start":38.23,"end":38.47,"confidence":0.99965715,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03520888090133667},{"word":"one","start":38.47,"end":38.629997,"confidence":0.99996924,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.06717102229595184},{"word":"of","start":38.629997,"end":38.71,"confidence":0.9997596,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.042131468653678894},{"word":"our","start":38.71,"end":38.87,"confidence":0.99959165,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.009568348526954653},{"word":"helpful","start":38.87,"end":39.35,"confidence":0.9955928,"punctuated_word":"helpful","sentiment":"neutral","sentiment_score":0.02549806982278824},{"word":"consultants","start":39.35,"end":39.85,"confidence":0.999752,"punctuated_word":"consultants","sentiment":"neutral","sentiment_score":0.008468441665172577},{"word":"will","start":39.91,"end":40.07,"confidence":0.9999304,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.002712331712245941},{"word":"answer","start":40.07,"end":40.39,"confidence":0.99979085,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":-0.025478389114141464},{"word":"your","start":40.39,"end":40.55,"confidence":0.9996643,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.037884823977947235},{"word":"call","start":40.55,"end":40.79,"confidence":0.9998122,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.036025986075401306},{"word":"as","start":40.79,"end":40.949997,"confidence":0.9997495,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.037089936435222626},{"word":"soon","start":40.949997,"end":41.19,"confidence":0.9998253,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.030280523002147675},{"word":"as","start":41.19,"end":41.35,"confidence":0.999653,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04781392216682434},{"word":"possible","start":41.35,"end":41.85,"confidence":0.9997817,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.03751122206449509},{"word":"speaking","start":48.005,"end":48.505,"confidence":0.31580794,"punctuated_word":"Speaking","sentiment":"neutral","sentiment_score":0.029305486008524895},{"word":"with","start":48.565002,"end":48.805,"confidence":0.9851967,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.040605463087558746},{"word":"jessie","start":48.805,"end":49.125,"confidence":0.87710786,"punctuated_word":"Jessie.","sentiment":"neutral","sentiment_score":0.06918011605739594},{"word":"how","start":49.125,"end":49.285,"confidence":0.9987404,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.12282349169254304},{"word":"may","start":49.285,"end":49.445,"confidence":0.99800307,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.1716713309288025},{"word":"i","start":49.445,"end":49.525,"confidence":0.99903643,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14821939170360565},{"word":"help","start":49.525,"end":49.685,"confidence":0.999931,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.11744683235883711},{"word":"you","start":49.685,"end":50.185,"confidence":0.9994519,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.09515219181776048},{"word":"yes","start":54.565002,"end":54.885002,"confidence":0.6279494,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2040959000587463},{"word":"good","start":54.885002,"end":55.125,"confidence":0.9906746,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4054620862007141},{"word":"thank","start":55.125,"end":55.365,"confidence":0.9991849,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4334280490875244},{"word":"you","start":55.365,"end":55.525,"confidence":0.999861,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3989507853984833},{"word":"how","start":55.525,"end":55.685,"confidence":0.99931026,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.33113783597946167},{"word":"are","start":55.685,"end":55.765,"confidence":0.99861264,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2868545949459076},{"word":"you","start":55.765,"end":56.265,"confidence":0.9980297,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.28593769669532776},{"word":"yeah","start":71.009995,"end":71.509995,"confidence":0.7511058,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13788209855556488},{"word":"no","start":75.605,"end":75.765,"confidence":0.8305528,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06763112545013428},{"word":"i","start":75.765,"end":75.925,"confidence":0.9956268,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03946485370397568},{"word":"can","start":75.925,"end":76.08501,"confidence":0.9921273,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.030410360544919968},{"word":"do","start":76.08501,"end":76.15501,"confidence":0.99474573,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.044549427926540375},{"word":"a","start":76.15501,"end":76.40501,"confidence":0.882723,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07082223892211914},{"word":"name","start":76.40501,"end":76.805,"confidence":0.7396105,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0936039388179779},{"word":"search","start":76.805,"end":77.305,"confidence":0.9924383,"punctuated_word":"search.","sentiment":"neutral","sentiment_score":-0.0018079839646816256},{"word":"yeah","start":92.97,"end":93.47,"confidence":0.6849549,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06210917979478836},{"word":"so","start":94.170006,"end":94.490005,"confidence":0.21892123,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05712096393108368},{"word":"that's","start":94.490005,"end":94.65,"confidence":0.893329,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.04864998906850815},{"word":"on","start":94.65,"end":94.89,"confidence":0.58952606,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03949660435318947},{"word":"a","start":94.89,"end":95.130005,"confidence":0.9622187,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07635436952114105},{"word":"belinda","start":95.130005,"end":95.630005,"confidence":0.8359165,"punctuated_word":"Belinda.","sentiment":"neutral","sentiment_score":0.08757740259170532},{"word":"i'll","start":95.850006,"end":96.01,"confidence":0.82782316,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10762789100408554},{"word":"just","start":96.01,"end":96.41,"confidence":0.99951875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11629971861839294},{"word":"have","start":96.41,"end":96.65,"confidence":0.9988471,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1115044206380844},{"word":"a","start":96.65,"end":96.810005,"confidence":0.99941623,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1305898278951645},{"word":"look","start":96.810005,"end":97.310005,"confidence":0.99800336,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.09655731916427612},{"word":"and","start":105.235,"end":105.555,"confidence":0.8846326,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0652700886130333},{"word":"could","start":105.555,"end":105.795,"confidence":0.7318028,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.06074243038892746},{"word":"you","start":105.795,"end":105.955,"confidence":0.99868983,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0550123006105423},{"word":"just","start":105.955,"end":106.275,"confidence":0.99867994,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07697024941444397},{"word":"confirm","start":106.275,"end":106.675,"confidence":0.99700826,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.06523092836141586},{"word":"for","start":106.675,"end":106.835,"confidence":0.9144211,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06029450893402099},{"word":"me","start":106.835,"end":107.235,"confidence":0.99938524,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07327724993228912},{"word":"your","start":107.235,"end":107.735,"confidence":0.9991228,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04686732217669487},{"word":"adviser","start":107.875,"end":108.375,"confidence":0.881756,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":0.03546019643545151},{"word":"code","start":108.435005,"end":108.755005,"confidence":0.98808986,"punctuated_word":"code","sentiment":"neutral","sentiment_score":0.05337827280163765},{"word":"as","start":108.755005,"end":108.915,"confidence":0.9945104,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0525343082845211},{"word":"well","start":108.915,"end":109.415,"confidence":0.9974071,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.042841315269470215},{"word":"three","start":115.715004,"end":116.035,"confidence":0.42397767,"punctuated_word":"Three","sentiment":"neutral","sentiment_score":0.004853777587413788},{"word":"five","start":116.035,"end":116.355,"confidence":0.984543,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.0023435335606336594},{"word":"9","start":116.355,"end":116.855,"confidence":0.60316914,"punctuated_word":"9.","sentiment":"neutral","sentiment_score":0.0095539977774024},{"word":"i'm","start":131.77,"end":132.01,"confidence":0.99692893,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.007530423812568188},{"word":"just","start":132.01,"end":132.25,"confidence":0.9995413,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.012919958680868149},{"word":"looking","start":132.25,"end":132.56999,"confidence":0.9983961,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.014471782371401789},{"word":"at","start":132.56999,"end":132.89,"confidence":0.8674128,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.002277828752994538},{"word":"at","start":132.89,"end":133.05,"confidence":0.6540939,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.003708135336637497},{"word":"the","start":133.05,"end":133.29,"confidence":0.81533843,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015336219221353533},{"word":"same","start":133.29,"end":133.45,"confidence":0.9939029,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.03519696742296219},{"word":"time","start":133.45,"end":133.69,"confidence":0.96882933,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.02645616978406906},{"word":"so","start":133.69,"end":133.85,"confidence":0.8503026,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.03892987594008446},{"word":"i","start":133.85,"end":133.93,"confidence":0.99882394,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06251522153615952},{"word":"can","start":133.93,"end":134.09,"confidence":0.9993636,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.047823984175920486},{"word":"get","start":134.09,"end":134.25,"confidence":0.9984534,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.03765939548611641},{"word":"the","start":134.25,"end":134.41,"confidence":0.9730291,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0543055422604084},{"word":"adviser","start":134.41,"end":134.865,"confidence":0.6222127,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":0.032951317727565765},{"word":"code","start":134.865,"end":135.10501,"confidence":0.6586621,"punctuated_word":"code,","sentiment":"neutral","sentiment_score":0.06490424275398254},{"word":"so","start":135.10501,"end":135.265,"confidence":0.9817276,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05704575777053833},{"word":"it's","start":135.265,"end":135.345,"confidence":0.7989065,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04765813797712326},{"word":"no","start":135.345,"end":135.845,"confidence":0.9737028,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.004282146692276001},{"word":"no","start":137.585,"end":137.835,"confidence":0.979035,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.04014742374420166},{"word":"rush","start":137.835,"end":138.335,"confidence":0.993891,"punctuated_word":"rush.","sentiment":"neutral","sentiment_score":-0.07216573506593704},{"word":"so","start":187.97,"end":188.20999,"confidence":0.5687994,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03923861309885979},{"word":"it'll","start":188.20999,"end":188.29,"confidence":0.5662822,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":-0.05300883576273918},{"word":"take","start":188.29,"end":188.53,"confidence":0.9956624,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.07259956002235413},{"word":"forever","start":188.53,"end":188.93,"confidence":0.9960877,"punctuated_word":"forever","sentiment":"neutral","sentiment_score":-0.08938906341791153},{"word":"to","start":188.93,"end":189.09,"confidence":0.9889198,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06618650257587433},{"word":"open","start":189.09,"end":189.59,"confidence":0.9909415,"punctuated_word":"open.","sentiment":"neutral","sentiment_score":-0.05632208287715912},{"word":"and","start":228.105,"end":228.345,"confidence":0.7817172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0029488466680049896},{"word":"which","start":228.345,"end":228.665,"confidence":0.9827292,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.029149364680051804},{"word":"advisers","start":228.665,"end":229.165,"confidence":0.5223377,"punctuated_word":"advisers","sentiment":"neutral","sentiment_score":-0.040534283965826035},{"word":"office","start":229.305,"end":229.545,"confidence":0.9321904,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.03544791042804718},{"word":"are","start":229.545,"end":229.705,"confidence":0.9893379,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03039345145225525},{"word":"you","start":229.705,"end":229.865,"confidence":0.99499655,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03231754153966904},{"word":"calling","start":229.865,"end":230.185,"confidence":0.99618965,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.038353122770786285},{"word":"from","start":230.185,"end":230.505,"confidence":0.99924016,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04722035676240921},{"word":"as","start":230.505,"end":230.745,"confidence":0.9959974,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.021883178502321243},{"word":"well","start":230.745,"end":231.245,"confidence":0.99865675,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":-0.03158849850296974},{"word":"which","start":235.12001,"end":235.44,"confidence":0.5604912,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.11064212024211884},{"word":"advisers","start":235.44,"end":235.94,"confidence":0.6177372,"punctuated_word":"advisers","sentiment":"neutral","sentiment_score":-0.0791589617729187},{"word":"office","start":236.0,"end":236.40001,"confidence":0.9403728,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.06230960786342621},{"word":"are","start":236.40001,"end":236.48001,"confidence":0.9953779,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.061427660286426544},{"word":"you","start":236.48001,"end":236.64,"confidence":0.99800175,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07320260256528854},{"word":"calling","start":236.64,"end":236.88,"confidence":0.9972536,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.05908646062016487},{"word":"from","start":236.88,"end":237.38,"confidence":0.99193084,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.07222294062376022},{"word":"okay","start":240.48001,"end":240.88,"confidence":0.93587697,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0513036735355854},{"word":"great","start":240.88,"end":241.38,"confidence":0.9962861,"punctuated_word":"Great.","sentiment":"neutral","sentiment_score":0.2697005271911621},{"word":"so","start":243.12001,"end":243.52,"confidence":0.66633856,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.02867867052555084},{"word":"catherine","start":243.52,"end":244.02,"confidence":0.6503848,"punctuated_word":"Catherine,","sentiment":"neutral","sentiment_score":0.02975822612643242},{"word":"i","start":244.72,"end":245.20001,"confidence":0.91762686,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04617768898606301},{"word":"can","start":245.20001,"end":245.52,"confidence":0.9873668,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04023190587759018},{"word":"see","start":245.52,"end":245.92001,"confidence":0.9900108,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04483768343925476},{"word":"that","start":245.92001,"end":246.24,"confidence":0.99935347,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03250934183597565},{"word":"we're","start":246.24,"end":246.56001,"confidence":0.99859464,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.04001305624842644},{"word":"waiting","start":246.56001,"end":247.06001,"confidence":0.99935657,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.043297939002513885},{"word":"on","start":247.28,"end":247.78,"confidence":0.9989491,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04737941920757294},{"word":"pay","start":248.235,"end":248.735,"confidence":0.5001777,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.029887739568948746},{"word":"slips","start":249.19499,"end":249.69499,"confidence":0.97220033,"punctuated_word":"slips","sentiment":"neutral","sentiment_score":0.037072282284498215},{"word":"to","start":249.83499,"end":250.075,"confidence":0.9950938,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.041178226470947266},{"word":"make","start":250.075,"end":250.315,"confidence":0.9974197,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.04383980482816696},{"word":"the","start":250.315,"end":250.555,"confidence":0.9996793,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.044438108801841736},{"word":"next","start":250.555,"end":250.795,"confidence":0.99974865,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.04424707591533661},{"word":"benefit","start":250.795,"end":251.275,"confidence":0.99838316,"punctuated_word":"benefit","sentiment":"neutral","sentiment_score":0.042960312217473984},{"word":"from","start":251.275,"end":251.595,"confidence":0.986759,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.028315344825387},{"word":"the","start":251.595,"end":251.915,"confidence":0.9921604,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03337493911385536},{"word":"'20","start":251.915,"end":252.315,"confidence":0.9985518,"punctuated_word":"'20","sentiment":"neutral","sentiment_score":0.029659919440746307},{"word":"march","start":252.315,"end":252.755,"confidence":0.99877363,"punctuated_word":"March","sentiment":"neutral","sentiment_score":0.021837208420038223},{"word":"2","start":252.755,"end":253.195,"confidence":0.99877363,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.02018929086625576},{"word":"to","start":253.19499,"end":253.435,"confidence":0.985488,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015499357134103777},{"word":"the","start":253.435,"end":253.515,"confidence":0.99683267,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0019527720287442207},{"word":"april","start":253.515,"end":254.08499,"confidence":0.9905233,"punctuated_word":"April","sentiment":"neutral","sentiment_score":0.0010692146606743336},{"word":"20","start":254.08499,"end":254.655,"confidence":0.9905233,"punctuated_word":"20.","sentiment":"neutral","sentiment_score":0.0012868475168943403},{"word":"no","start":264.45,"end":264.95,"confidence":0.9432924,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.025333210825920105},{"word":"yeah","start":268.29,"end":268.61002,"confidence":0.94102705,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011597322300076485},{"word":"they","start":268.61002,"end":268.85,"confidence":0.98789597,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.02354351058602333},{"word":"wouldn't","start":268.85,"end":269.09,"confidence":0.99972963,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.025491606444120407},{"word":"be","start":269.09,"end":269.33002,"confidence":0.99875784,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02456765249371529},{"word":"ready","start":269.33002,"end":269.83002,"confidence":0.736588,"punctuated_word":"ready.","sentiment":"neutral","sentiment_score":0.01295450609177351},{"word":"yeah","start":276.60498,"end":277.005,"confidence":0.97171223,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.020131535828113556},{"word":"so","start":277.005,"end":277.505,"confidence":0.99774987,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.017945699393749237},{"word":"so","start":278.60498,"end":279.005,"confidence":0.95218134,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.009343907237052916},{"word":"it's","start":279.005,"end":279.245,"confidence":0.9752414,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.000913172960281372},{"word":"basically","start":279.245,"end":279.445,"confidence":0.5715204,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":0.03449578955769539},{"word":"we","start":279.645,"end":279.725,"confidence":0.99938154,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.014539763331413267},{"word":"just","start":279.725,"end":279.965,"confidence":0.9992428,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05815666913986206},{"word":"need","start":279.965,"end":280.125,"confidence":0.9989587,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.043063320219516754},{"word":"that","start":280.125,"end":280.365,"confidence":0.999605,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06928995996713638},{"word":"information","start":280.365,"end":280.865,"confidence":0.99984,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.0812620222568512},{"word":"for","start":280.925,"end":281.085,"confidence":0.9977816,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03574996441602707},{"word":"the","start":281.085,"end":281.16498,"confidence":0.9995845,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05042107403278351},{"word":"next","start":281.16498,"end":281.565,"confidence":0.9996234,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.0492771789431572},{"word":"benefit","start":281.565,"end":282.065,"confidence":0.97009516,"punctuated_word":"benefit.","sentiment":"neutral","sentiment_score":0.01879286766052246},{"word":"yes","start":290.91,"end":291.41,"confidence":0.88597816,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1930229663848877},{"word":"yes","start":299.55,"end":299.78998,"confidence":0.76624465,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06976810842752457},{"word":"yes","start":299.78998,"end":299.94998,"confidence":0.6974448,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07947428524494171},{"word":"it's","start":299.94998,"end":300.27,"confidence":0.7314873,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.07325369119644165},{"word":"been","start":300.27,"end":300.59,"confidence":0.87248135,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.07755641639232635},{"word":"known","start":300.59,"end":300.91,"confidence":0.6759665,"punctuated_word":"known","sentiment":"neutral","sentiment_score":0.07634493708610535},{"word":"for","start":300.91,"end":301.07,"confidence":0.94035923,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04428014159202576},{"word":"a","start":301.07,"end":301.15,"confidence":0.9452956,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05069851130247116},{"word":"while","start":301.15,"end":301.65,"confidence":0.9968117,"punctuated_word":"while.","sentiment":"neutral","sentiment_score":0.07179388403892517},{"word":"yeah","start":317.325,"end":317.825,"confidence":0.9684758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06080295145511627},{"word":"that's","start":318.52502,"end":318.845,"confidence":0.73035765,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.3218914866447449},{"word":"awkward","start":318.845,"end":319.345,"confidence":0.7311455,"punctuated_word":"awkward.","sentiment":"negative","sentiment_score":-0.3459126353263855},{"word":"yeah","start":322.75,"end":323.07,"confidence":0.9874846,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034901365637779236},{"word":"that","start":323.07,"end":323.31,"confidence":0.99635386,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.01779874414205551},{"word":"one's","start":323.31,"end":323.63,"confidence":0.9229267,"punctuated_word":"one's","sentiment":"neutral","sentiment_score":0.04759822785854339},{"word":"that","start":323.63,"end":323.78998,"confidence":0.99148273,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.017269723117351532},{"word":"one's","start":323.78998,"end":324.03,"confidence":0.98905647,"punctuated_word":"one's","sentiment":"neutral","sentiment_score":0.016978077590465546},{"word":"just","start":324.03,"end":324.27,"confidence":0.9986319,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05336073040962219},{"word":"floating","start":324.27,"end":324.66998,"confidence":0.9280493,"punctuated_word":"floating","sentiment":"neutral","sentiment_score":0.047647010535001755},{"word":"along","start":324.66998,"end":325.16998,"confidence":0.8006506,"punctuated_word":"along,","sentiment":"neutral","sentiment_score":0.07283920794725418},{"word":"really","start":325.38998,"end":325.88998,"confidence":0.9837884,"punctuated_word":"really.","sentiment":"neutral","sentiment_score":0.014816295355558395},{"word":"yeah","start":334.735,"end":334.97498,"confidence":0.8203706,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.016362862661480904},{"word":"just","start":334.97498,"end":335.215,"confidence":0.96735024,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.06626340746879578},{"word":"like","start":335.215,"end":335.535,"confidence":0.60504603,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.07592656463384628},{"word":"the","start":335.535,"end":335.615,"confidence":0.38631335,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07223019748926163},{"word":"type","start":335.615,"end":335.775,"confidence":0.11655364,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.1053340509533882},{"word":"of","start":335.775,"end":335.935,"confidence":0.33678317,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10189516842365264},{"word":"but","start":336.01498,"end":336.175,"confidence":0.6465093,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11915440112352373},{"word":"they","start":336.175,"end":336.41498,"confidence":0.99371743,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2185191959142685},{"word":"won't","start":336.41498,"end":336.655,"confidence":0.8367481,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.12687821686267853},{"word":"be","start":336.655,"end":336.815,"confidence":0.9968515,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.11147059500217438},{"word":"ready","start":336.815,"end":337.13498,"confidence":0.99933547,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":-0.06395581364631653},{"word":"yet","start":337.13498,"end":337.63498,"confidence":0.9978595,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.06605876237154007},{"word":"yep","start":348.96,"end":349.36,"confidence":0.7814634,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07225888222455978},{"word":"ready","start":349.36,"end":349.86,"confidence":0.8860105,"punctuated_word":"Ready?","sentiment":"neutral","sentiment_score":0.05163346603512764},{"word":"hey","start":362.275,"end":362.59497,"confidence":0.6598658,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":-0.10295197367668152},{"word":"that","start":362.59497,"end":362.75497,"confidence":0.99773633,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.31321796774864197},{"word":"one's","start":362.75497,"end":363.07498,"confidence":0.9271669,"punctuated_word":"one's","sentiment":"negative","sentiment_score":-0.3761134743690491},{"word":"one","start":363.07498,"end":363.31497,"confidence":0.93807226,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.4304153025150299},{"word":"of","start":363.31497,"end":363.81497,"confidence":0.98151267,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4602222144603729},{"word":"nervous","start":364.275,"end":364.775,"confidence":0.70296514,"punctuated_word":"nervous.","sentiment":"negative","sentiment_score":-0.400359183549881},{"word":"that","start":366.435,"end":366.75497,"confidence":0.9105867,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.331233948469162},{"word":"one","start":366.75497,"end":367.235,"confidence":0.9996911,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.40247514843940735},{"word":"is","start":367.235,"end":367.47498,"confidence":0.9994667,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3768489956855774},{"word":"still","start":367.47498,"end":367.79498,"confidence":0.9989423,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.3669111728668213},{"word":"at","start":367.79498,"end":368.03497,"confidence":0.8148952,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.40094736218452454},{"word":"notification","start":368.03497,"end":368.53497,"confidence":0.98948926,"punctuated_word":"notification","sentiment":"neutral","sentiment_score":-0.3287804424762726},{"word":"stage","start":369.31497,"end":369.81497,"confidence":0.6950973,"punctuated_word":"stage.","sentiment":"negative","sentiment_score":-0.3372899889945984},{"word":"so","start":371.555,"end":372.055,"confidence":0.921585,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2086113840341568},{"word":"we're","start":373.83,"end":374.07,"confidence":0.9990015,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.19995257258415225},{"word":"dealing","start":374.07,"end":374.55,"confidence":0.9997882,"punctuated_word":"dealing","sentiment":"neutral","sentiment_score":-0.22275197505950928},{"word":"with","start":374.55,"end":374.71,"confidence":0.99987924,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.222391813993454},{"word":"a","start":374.71,"end":374.94998,"confidence":0.9993705,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2443796992301941},{"word":"lawyer","start":374.94998,"end":375.44998,"confidence":0.99979585,"punctuated_word":"lawyer","sentiment":"neutral","sentiment_score":-0.2559880316257477},{"word":"on","start":376.23,"end":376.47,"confidence":0.9988778,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.13754941523075104},{"word":"that","start":376.47,"end":376.71,"confidence":0.99986863,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17141123116016388},{"word":"one","start":376.71,"end":377.19,"confidence":0.99586856,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.1832633316516876},{"word":"they've","start":377.19,"end":377.59,"confidence":0.9693146,"punctuated_word":"They've","sentiment":"neutral","sentiment_score":-0.178119957447052},{"word":"sent","start":377.59,"end":377.83,"confidence":0.99591005,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.2008807361125946},{"word":"through","start":377.83,"end":378.33,"confidence":0.969113,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.17850220203399658},{"word":"a","start":378.79,"end":378.94998,"confidence":0.999271,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.24548187851905823},{"word":"couple","start":378.94998,"end":379.27,"confidence":0.9998055,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.2626256048679352},{"word":"of","start":379.27,"end":379.43,"confidence":0.9965978,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.23638497292995453},{"word":"things","start":379.43,"end":379.75,"confidence":0.9997179,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.25228527188301086},{"word":"that","start":379.75,"end":380.07,"confidence":0.9985954,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.23463204503059387},{"word":"aren't","start":380.07,"end":380.57,"confidence":0.96805143,"punctuated_word":"aren't","sentiment":"neutral","sentiment_score":-0.24156135320663452},{"word":"that","start":382.07,"end":382.22998,"confidence":0.30749512,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2519828677177429},{"word":"are","start":382.22998,"end":382.38998,"confidence":0.7432494,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.2545199394226074},{"word":"not","start":382.38998,"end":382.88998,"confidence":0.9991437,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2627621591091156},{"word":"that","start":383.66998,"end":384.16998,"confidence":0.38179845,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2674121856689453},{"word":"yeah","start":384.31,"end":384.55,"confidence":0.9917537,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.3119105100631714},{"word":"we're","start":384.55,"end":384.79,"confidence":0.9987844,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.23938041925430295},{"word":"just","start":384.79,"end":385.03,"confidence":0.9993622,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2074117362499237},{"word":"awaiting","start":385.03,"end":385.51,"confidence":0.9842226,"punctuated_word":"awaiting","sentiment":"neutral","sentiment_score":-0.253292441368103},{"word":"the","start":385.51,"end":385.83,"confidence":0.9970835,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2608838379383087},{"word":"claim","start":385.83,"end":386.15,"confidence":0.82428974,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.17029669880867004},{"word":"pack","start":386.15,"end":386.47,"confidence":0.83494765,"punctuated_word":"pack,","sentiment":"neutral","sentiment_score":-0.23896552622318268},{"word":"really","start":386.47,"end":386.97,"confidence":0.9991583,"punctuated_word":"really.","sentiment":"neutral","sentiment_score":-0.1902467906475067},{"word":"i'll","start":393.42502,"end":393.905,"confidence":0.8489814,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.037574563175439835},{"word":"just","start":393.905,"end":394.225,"confidence":0.99956757,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03497730940580368},{"word":"have","start":394.225,"end":394.46503,"confidence":0.99739563,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.059356439858675},{"word":"a","start":394.46503,"end":394.545,"confidence":0.9981744,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03500372916460037},{"word":"look","start":394.545,"end":395.045,"confidence":0.997282,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.036104459315538406},{"word":"i","start":395.18503,"end":395.42502,"confidence":0.99078804,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.039259202778339386},{"word":"think","start":395.42502,"end":395.665,"confidence":0.7295087,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.023281319066882133},{"word":"it","start":395.665,"end":395.74503,"confidence":0.95934397,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.022451767697930336},{"word":"was","start":395.74503,"end":395.98502,"confidence":0.9982134,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.024761736392974857},{"word":"the","start":395.98502,"end":396.225,"confidence":0.988694,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021520305424928665},{"word":"march","start":396.225,"end":396.755,"confidence":0.99576765,"punctuated_word":"March","sentiment":"neutral","sentiment_score":-0.0327383354306221},{"word":"6","start":396.755,"end":397.285,"confidence":0.99576765,"punctuated_word":"6.","sentiment":"neutral","sentiment_score":-0.007567498832941055},{"word":"yeah","start":402.2,"end":402.7,"confidence":0.77050686,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0003609228879213333},{"word":"through","start":402.84003,"end":403.0,"confidence":0.82088995,"punctuated_word":"Through","sentiment":"neutral","sentiment_score":-0.021094782277941704},{"word":"just","start":404.6,"end":404.84003,"confidence":0.96796745,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01122007891535759},{"word":"gonna","start":404.84003,"end":405.16,"confidence":0.97672105,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.006104219704866409},{"word":"have","start":405.16,"end":405.32,"confidence":0.9990582,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0016673170030117037},{"word":"a","start":405.32,"end":405.40002,"confidence":0.9978416,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.002426503226161003},{"word":"look","start":405.40002,"end":405.90002,"confidence":0.9951189,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.0016306787729263306},{"word":"lawyer","start":406.12003,"end":406.62003,"confidence":0.95687217,"punctuated_word":"Lawyer","sentiment":"neutral","sentiment_score":-0.0456177182495594},{"word":"provided","start":406.68002,"end":407.18002,"confidence":0.99657404,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.03121122345328331},{"word":"uncertified","start":407.48,"end":407.98,"confidence":0.9902206,"punctuated_word":"uncertified","sentiment":"neutral","sentiment_score":-0.012118998914957048},{"word":"probate","start":408.52002,"end":408.92,"confidence":0.9841583,"punctuated_word":"probate","sentiment":"neutral","sentiment_score":0.002494052052497864},{"word":"and","start":408.92,"end":409.08002,"confidence":0.9853955,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.011210545897483826},{"word":"death","start":409.08002,"end":409.40002,"confidence":0.99352974,"punctuated_word":"death","sentiment":"neutral","sentiment_score":-0.0014016702771186829},{"word":"certificate","start":409.40002,"end":409.88,"confidence":0.99769235,"punctuated_word":"certificate","sentiment":"neutral","sentiment_score":0.003278356045484543},{"word":"with","start":409.88,"end":410.04,"confidence":0.9667841,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.028547778725624084},{"word":"third","start":410.04,"end":410.28003,"confidence":0.9569145,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.018313731998205185},{"word":"party","start":410.28003,"end":410.68002,"confidence":0.9982323,"punctuated_word":"party","sentiment":"neutral","sentiment_score":0.021094605326652527},{"word":"authority","start":410.68002,"end":411.18002,"confidence":0.9890798,"punctuated_word":"authority","sentiment":"neutral","sentiment_score":0.03822069615125656},{"word":"to","start":411.64,"end":411.80002,"confidence":0.9979241,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00704844668507576},{"word":"receive","start":411.80002,"end":412.28003,"confidence":0.99849796,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.003196168690919876},{"word":"benefit","start":412.28003,"end":412.68002,"confidence":0.7433403,"punctuated_word":"benefit","sentiment":"neutral","sentiment_score":0.05210151523351669},{"word":"beneficiary","start":412.92,"end":413.42,"confidence":0.99773586,"punctuated_word":"beneficiary","sentiment":"neutral","sentiment_score":0.0646507665514946},{"word":"information","start":413.56003,"end":414.06003,"confidence":0.98694766,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":0.0029492340981960297},{"word":"however","start":415.245,"end":415.645,"confidence":0.9946682,"punctuated_word":"However","sentiment":"neutral","sentiment_score":-0.11053422838449478},{"word":"oh","start":415.965,"end":416.205,"confidence":0.9880999,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.2052847295999527},{"word":"that","start":416.205,"end":416.365,"confidence":0.9992624,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2075495570898056},{"word":"was","start":416.365,"end":416.685,"confidence":0.9981832,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.24908709526062012},{"word":"me","start":416.685,"end":417.185,"confidence":0.98856795,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.22839713096618652},{"word":"they","start":417.245,"end":417.485,"confidence":0.99951565,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.35579535365104675},{"word":"didn't","start":417.485,"end":417.88498,"confidence":0.99994177,"punctuated_word":"didn't","sentiment":"negative","sentiment_score":-0.33802756667137146},{"word":"provide","start":417.88498,"end":418.365,"confidence":0.9996731,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.2820712625980377},{"word":"the","start":418.365,"end":418.685,"confidence":0.9989635,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.32608675956726074},{"word":"authority","start":418.685,"end":419.185,"confidence":0.9987196,"punctuated_word":"authority","sentiment":"negative","sentiment_score":-0.34651434421539307},{"word":"to","start":419.32498,"end":419.645,"confidence":0.9991794,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3686834573745727},{"word":"act","start":419.645,"end":420.145,"confidence":0.84926856,"punctuated_word":"act,","sentiment":"neutral","sentiment_score":-0.2951566278934479},{"word":"so","start":420.285,"end":420.60498,"confidence":0.99905163,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.25091856718063354},{"word":"i","start":420.60498,"end":420.845,"confidence":0.9995371,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18034628033638},{"word":"requested","start":420.845,"end":421.32498,"confidence":0.99943906,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":-0.19177071750164032},{"word":"that","start":421.32498,"end":421.565,"confidence":0.96961474,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.2579699456691742},{"word":"i","start":421.565,"end":421.725,"confidence":0.99398935,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10393227636814116},{"word":"spoke","start":421.725,"end":421.965,"confidence":0.96013695,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.09283220022916794},{"word":"to","start":421.965,"end":422.125,"confidence":0.98568547,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1089157983660698},{"word":"them","start":422.125,"end":422.285,"confidence":0.9973839,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.12829136848449707},{"word":"on","start":422.285,"end":422.445,"confidence":0.9983637,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.09286966919898988},{"word":"the","start":422.445,"end":422.525,"confidence":0.9886286,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10452428460121156},{"word":"screen","start":422.525,"end":423.025,"confidence":0.7423366,"punctuated_word":"screen.","sentiment":"neutral","sentiment_score":-0.11282625794410706},{"word":"so","start":427.99,"end":428.23,"confidence":0.6335612,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.03728453069925308},{"word":"yeah","start":428.23,"end":428.47,"confidence":0.9881677,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.0058703310787677765},{"word":"they","start":428.47,"end":428.63,"confidence":0.99432784,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.05525895953178406},{"word":"basically","start":428.63,"end":429.11,"confidence":0.97964156,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.02637479454278946},{"word":"gave","start":429.11,"end":429.35,"confidence":0.99826115,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":-0.07153457403182983},{"word":"an","start":429.35,"end":429.59,"confidence":0.9662299,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04972347617149353},{"word":"authority","start":429.59,"end":430.09,"confidence":0.9553575,"punctuated_word":"authority,","sentiment":"neutral","sentiment_score":-0.05256446823477745},{"word":"but","start":430.15,"end":430.31,"confidence":0.9987086,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07370701432228088},{"word":"it's","start":430.31,"end":430.55,"confidence":0.99968046,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.13600993156433103},{"word":"not","start":430.55,"end":430.79,"confidence":0.9998053,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14288073778152466},{"word":"one","start":430.79,"end":431.03,"confidence":0.9245545,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.14743582904338837},{"word":"that","start":431.03,"end":431.27,"confidence":0.9996146,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15012843906879425},{"word":"says","start":431.27,"end":431.77,"confidence":0.998632,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.13542412221431732},{"word":"that","start":431.99,"end":432.23,"confidence":0.84588903,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10928966104984283},{"word":"they","start":432.23,"end":432.47,"confidence":0.8809452,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.12441946566104888},{"word":"can","start":432.47,"end":432.71,"confidence":0.31664133,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.10102058947086334},{"word":"act","start":432.71,"end":432.94998,"confidence":0.9681533,"punctuated_word":"act","sentiment":"neutral","sentiment_score":-0.06610279530286789},{"word":"on","start":432.94998,"end":433.11,"confidence":0.99925655,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05362469702959061},{"word":"the","start":433.11,"end":433.19,"confidence":0.9929599,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11377935111522676},{"word":"client's","start":433.19,"end":433.66998,"confidence":0.840505,"punctuated_word":"client's","sentiment":"neutral","sentiment_score":-0.07769875228404999},{"word":"behalf","start":433.66998,"end":434.16998,"confidence":0.9683956,"punctuated_word":"behalf.","sentiment":"neutral","sentiment_score":-0.07618635892868042},{"word":"yeah","start":438.94998,"end":439.44998,"confidence":0.97084594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004228249192237854},{"word":"yeah","start":446.595,"end":447.095,"confidence":0.71446896,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017550881952047348},{"word":"yeah","start":447.315,"end":447.79498,"confidence":0.77413577,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014493312686681747},{"word":"assist","start":447.79498,"end":448.195,"confidence":0.7492315,"punctuated_word":"Assist","sentiment":"neutral","sentiment_score":0.011397278867661951},{"word":"at","start":448.195,"end":448.35498,"confidence":0.9741624,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.015606001019477844},{"word":"the","start":448.35498,"end":448.595,"confidence":0.9307904,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003317462280392647},{"word":"start","start":448.595,"end":449.095,"confidence":0.9883648,"punctuated_word":"start.","sentiment":"neutral","sentiment_score":0.01122152991592884},{"word":"yeah","start":467.12003,"end":467.52002,"confidence":0.9955027,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13574326038360596},{"word":"i","start":467.52002,"end":467.68002,"confidence":0.99046344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29699236154556274},{"word":"think","start":467.68002,"end":467.92,"confidence":0.9730075,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.32871508598327637},{"word":"it's","start":467.92,"end":468.42,"confidence":0.94606364,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.32731306552886963},{"word":"i","start":468.80002,"end":468.88,"confidence":0.93332756,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34244224429130554},{"word":"think","start":468.88,"end":469.12003,"confidence":0.9973634,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.3628852665424347},{"word":"it's","start":469.12003,"end":469.44,"confidence":0.9966855,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4282434582710266},{"word":"a","start":469.44,"end":469.52002,"confidence":0.998594,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4511902332305908},{"word":"little","start":469.52002,"end":469.84003,"confidence":0.9995627,"punctuated_word":"little","sentiment":"negative","sentiment_score":-0.3974475860595703},{"word":"complicated","start":469.84003,"end":470.34003,"confidence":0.99913126,"punctuated_word":"complicated","sentiment":"negative","sentiment_score":-0.4787038266658783},{"word":"from","start":470.80002,"end":471.04,"confidence":0.9986332,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.4405237436294556},{"word":"what","start":471.04,"end":471.44,"confidence":0.9998821,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.4186393916606903},{"word":"what","start":471.44,"end":471.68002,"confidence":0.99638027,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.3960684537887573},{"word":"they're","start":471.68002,"end":471.92,"confidence":0.9767659,"punctuated_word":"they're","sentiment":"negative","sentiment_score":-0.40299031138420105},{"word":"sort","start":471.92,"end":472.16,"confidence":0.9900947,"punctuated_word":"sort","sentiment":"negative","sentiment_score":-0.3595985770225525},{"word":"of","start":472.16,"end":472.32,"confidence":0.9169313,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.37093955278396606},{"word":"talking","start":472.32,"end":472.56,"confidence":0.9992561,"punctuated_word":"talking","sentiment":"negative","sentiment_score":-0.3931841254234314},{"word":"about","start":472.56,"end":472.995,"confidence":0.9984069,"punctuated_word":"about.","sentiment":"negative","sentiment_score":-0.3949071168899536},{"word":"they","start":473.07498,"end":473.155,"confidence":0.9675337,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.3786426186561585},{"word":"were","start":473.155,"end":473.395,"confidence":0.9767129,"punctuated_word":"were","sentiment":"negative","sentiment_score":-0.3962051272392273},{"word":"trying","start":473.395,"end":473.475,"confidence":0.9980013,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.43225470185279846},{"word":"to","start":473.475,"end":473.635,"confidence":0.99803334,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4297360181808472},{"word":"find","start":473.635,"end":473.875,"confidence":0.9996075,"punctuated_word":"find","sentiment":"negative","sentiment_score":-0.4247453808784485},{"word":"out","start":473.875,"end":474.035,"confidence":0.99938524,"punctuated_word":"out","sentiment":"negative","sentiment_score":-0.35990166664123535},{"word":"if","start":474.035,"end":474.195,"confidence":0.9988618,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.40872126817703247},{"word":"there","start":474.195,"end":474.35498,"confidence":0.9929032,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2985306978225708},{"word":"was","start":474.35498,"end":474.51498,"confidence":0.97500086,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.26165711879730225},{"word":"any","start":474.51498,"end":474.835,"confidence":0.98741686,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.2168354690074921},{"word":"beneficiaries","start":474.835,"end":475.335,"confidence":0.9910274,"punctuated_word":"beneficiaries","sentiment":"neutral","sentiment_score":-0.15051211416721344},{"word":"without","start":475.79498,"end":476.29498,"confidence":0.9996706,"punctuated_word":"without","sentiment":"neutral","sentiment_score":-0.1704079657793045},{"word":"having","start":476.675,"end":477.07498,"confidence":0.99981445,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.30088379979133606},{"word":"our","start":477.07498,"end":477.315,"confidence":0.22654645,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.3191864490509033},{"word":"authority","start":477.315,"end":477.815,"confidence":0.8860879,"punctuated_word":"authority.","sentiment":"neutral","sentiment_score":-0.31177401542663574},{"word":"so","start":478.35498,"end":478.595,"confidence":0.99927956,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.17080259323120117},{"word":"i","start":478.595,"end":478.755,"confidence":0.9991543,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10895995050668716},{"word":"did","start":478.755,"end":479.07498,"confidence":0.98287994,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.09423384815454484},{"word":"mention","start":479.07498,"end":479.475,"confidence":0.98806226,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":-0.14087824523448944},{"word":"to","start":479.475,"end":479.635,"confidence":0.9987588,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21775096654891968},{"word":"them","start":479.635,"end":480.115,"confidence":0.99980336,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.1677412390708923},{"word":"that","start":480.115,"end":480.435,"confidence":0.9991394,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0963106006383896},{"word":"they","start":480.435,"end":480.675,"confidence":0.99960726,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.17127856612205505},{"word":"may","start":480.675,"end":480.915,"confidence":0.9982816,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.05069439113140106},{"word":"be","start":480.915,"end":481.07498,"confidence":0.99923694,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.11058927327394484},{"word":"able","start":481.07498,"end":481.395,"confidence":0.9999021,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.08991603553295135},{"word":"to","start":481.395,"end":481.635,"confidence":0.9988109,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14193686842918396},{"word":"reach","start":481.635,"end":481.955,"confidence":0.99975675,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.1327280551195145},{"word":"out","start":481.955,"end":482.435,"confidence":0.9980996,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.11949552595615388},{"word":"to","start":482.435,"end":482.675,"confidence":0.99964106,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16293257474899292},{"word":"the","start":482.675,"end":482.915,"confidence":0.99929595,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1395806223154068},{"word":"adviser","start":482.915,"end":483.415,"confidence":0.9235037,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":-0.1324482560157776},{"word":"to","start":484.275,"end":484.435,"confidence":0.7921054,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08956623077392578},{"word":"see","start":484.435,"end":484.675,"confidence":0.99962366,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.07669420540332794},{"word":"if","start":484.675,"end":485.01,"confidence":0.5723191,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06065616011619568},{"word":"if","start":485.09,"end":485.17,"confidence":0.99929404,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07184231281280518},{"word":"if","start":485.17,"end":485.33002,"confidence":0.7243618,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06494401395320892},{"word":"you","start":485.33002,"end":485.49002,"confidence":0.99920374,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13286715745925903},{"word":"may","start":485.49002,"end":485.73,"confidence":0.978871,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.0843755453824997},{"word":"have","start":485.73,"end":486.23,"confidence":0.99991393,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13529101014137268},{"word":"good","start":486.45,"end":486.77002,"confidence":0.43217587,"punctuated_word":"good","sentiment":"neutral","sentiment_score":-0.0978442281484604},{"word":"authority","start":486.77002,"end":487.27002,"confidence":0.9978021,"punctuated_word":"authority","sentiment":"neutral","sentiment_score":-0.1671125888824463},{"word":"to","start":487.33002,"end":487.57,"confidence":0.9994579,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19110727310180664},{"word":"deal","start":487.57,"end":487.73,"confidence":0.99962044,"punctuated_word":"deal","sentiment":"neutral","sentiment_score":-0.18481478095054624},{"word":"with","start":487.73,"end":487.81,"confidence":0.9993,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.12538185715675354},{"word":"them","start":487.81,"end":488.05002,"confidence":0.9654967,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.1468406766653061},{"word":"or","start":488.05002,"end":488.21002,"confidence":0.9416341,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13475117087364197},{"word":"something","start":488.21002,"end":488.53,"confidence":0.9917789,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.1953940242528915},{"word":"like","start":488.53,"end":488.69,"confidence":0.99896336,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.19823385775089264},{"word":"that","start":488.69,"end":488.93002,"confidence":0.999298,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1797710359096527},{"word":"or","start":488.93002,"end":489.17,"confidence":0.46753958,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.14706319570541382},{"word":"if","start":489.17,"end":489.33002,"confidence":0.973822,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.13623946905136108},{"word":"they","start":489.33002,"end":489.41003,"confidence":0.59790623,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.16495174169540405},{"word":"if","start":489.49002,"end":489.65002,"confidence":0.99312335,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.15001671016216278},{"word":"you'd","start":489.65002,"end":489.89,"confidence":0.88250315,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":-0.10462691634893416},{"word":"just","start":489.89,"end":490.13,"confidence":0.9309236,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05585506558418274},{"word":"be","start":490.13,"end":490.29,"confidence":0.9958333,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.010181427001953123},{"word":"happy","start":490.29,"end":490.61002,"confidence":0.97583485,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.09198564291000366},{"word":"to","start":490.61002,"end":490.69,"confidence":0.9969913,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01713860034942627},{"word":"give","start":490.69,"end":490.93002,"confidence":0.99801815,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.03783610463142395},{"word":"the","start":490.93002,"end":491.09,"confidence":0.9551022,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009136795997619627},{"word":"information","start":491.09,"end":491.59,"confidence":0.89995414,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":-0.017553050071001053},{"word":"but","start":493.33002,"end":493.57,"confidence":0.9388829,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.22860512137413025},{"word":"whether","start":493.57,"end":493.89,"confidence":0.99472964,"punctuated_word":"whether","sentiment":"negative","sentiment_score":-0.35602235794067383},{"word":"or","start":493.89,"end":493.97,"confidence":0.99894255,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.32166433334350586},{"word":"not","start":493.97,"end":494.13,"confidence":0.999683,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.35127192735671997},{"word":"they","start":494.13,"end":494.37,"confidence":0.97066295,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.3658197522163391},{"word":"did","start":494.37,"end":494.53,"confidence":0.95603985,"punctuated_word":"did","sentiment":"negative","sentiment_score":-0.4564307928085327},{"word":"that","start":494.53,"end":495.03,"confidence":0.9524213,"punctuated_word":"that,","sentiment":"negative","sentiment_score":-0.48294657468795776},{"word":"i'm","start":496.21002,"end":496.45,"confidence":0.99929893,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.45452243089675903},{"word":"not","start":496.45,"end":496.69,"confidence":0.99932945,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4507159888744354},{"word":"sure","start":496.69,"end":497.19,"confidence":0.99831355,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.17680737376213074},{"word":"yeah","start":508.265,"end":508.765,"confidence":0.77762085,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01071013230830431},{"word":"well","start":508.825,"end":508.98502,"confidence":0.76812744,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.0053014252334833145},{"word":"they","start":508.98502,"end":509.225,"confidence":0.96344393,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.01357840746641159},{"word":"yeah","start":511.625,"end":512.105,"confidence":0.98490083,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.043563686311244965},{"word":"well","start":512.105,"end":512.605,"confidence":0.91898143,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.03437443822622299},{"word":"we","start":512.825,"end":512.905,"confidence":0.986912,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07157231122255325},{"word":"we","start":512.905,"end":513.065,"confidence":0.62585086,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11898542195558548},{"word":"kinda","start":513.065,"end":513.305,"confidence":0.9399659,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":0.13736474514007568},{"word":"like","start":513.305,"end":513.78,"confidence":0.657451,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.2074713557958603},{"word":"doing","start":513.94,"end":514.1,"confidence":0.29454663,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.25176388025283813},{"word":"well","start":514.1,"end":514.26,"confidence":0.8063334,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.2032136619091034},{"word":"they","start":514.26,"end":514.5,"confidence":0.87742007,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.047180548310279846},{"word":"could","start":514.5,"end":514.74005,"confidence":0.9979486,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.031143374741077423},{"word":"be","start":514.74005,"end":514.9,"confidence":0.99938464,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03042768687009811},{"word":"any","start":514.9,"end":515.14,"confidence":0.99658304,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.033271148800849915},{"word":"kind","start":515.14,"end":515.30005,"confidence":0.9976968,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.06590727716684341},{"word":"of","start":515.30005,"end":515.54004,"confidence":0.999652,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.035252541303634644},{"word":"ambulance","start":515.54004,"end":516.04004,"confidence":0.99224675,"punctuated_word":"ambulance","sentiment":"neutral","sentiment_score":-0.03841394931077957},{"word":"chaser","start":516.10004,"end":516.60004,"confidence":0.8952938,"punctuated_word":"chaser,","sentiment":"neutral","sentiment_score":-0.05163521692156792},{"word":"and","start":517.14,"end":517.46,"confidence":0.9993137,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07247523963451385},{"word":"we","start":517.46,"end":517.62006,"confidence":0.99955183,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08975732326507568},{"word":"don't","start":517.62006,"end":517.86005,"confidence":0.99993426,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0791994258761406},{"word":"have","start":517.86005,"end":518.02,"confidence":0.99947554,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09321625530719756},{"word":"any","start":518.02,"end":518.26,"confidence":0.99929106,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.09605832397937776},{"word":"authority","start":518.26,"end":518.76,"confidence":0.94378,"punctuated_word":"authority.","sentiment":"neutral","sentiment_score":-0.1113695576786995},{"word":"so","start":518.9,"end":519.4,"confidence":0.99773055,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0810077041387558},{"word":"until","start":519.7,"end":520.10004,"confidence":0.88257676,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.09143664687871932},{"word":"they","start":520.10004,"end":520.34,"confidence":0.97171885,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.08479281514883041},{"word":"give","start":520.34,"end":520.58,"confidence":0.9486401,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.06475919485092163},{"word":"it","start":520.58,"end":520.66003,"confidence":0.9986193,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04372642561793327},{"word":"to","start":520.66003,"end":520.98004,"confidence":0.9945899,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04278631880879402},{"word":"you","start":520.98004,"end":521.30005,"confidence":0.98779714,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.06930200010538101},{"word":"they","start":521.30005,"end":521.46,"confidence":0.95606315,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.08385711908340454},{"word":"could","start":521.46,"end":521.62006,"confidence":0.9898024,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.04597561433911323},{"word":"be","start":521.62006,"end":521.78,"confidence":0.99972194,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.062080513685941696},{"word":"anyone","start":521.78,"end":522.28,"confidence":0.9987104,"punctuated_word":"anyone.","sentiment":"neutral","sentiment_score":-0.042878516018390656},{"word":"yeah","start":534.055,"end":534.555,"confidence":0.9786576,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08430896699428558},{"word":"yeah","start":537.335,"end":537.835,"confidence":0.7785809,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2061549425125122},{"word":"yeah","start":542.88,"end":543.12,"confidence":0.9961512,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.2602209448814392},{"word":"it's","start":543.12,"end":543.44,"confidence":0.9972183,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.3703610599040985},{"word":"it's","start":543.44,"end":543.68005,"confidence":0.99822843,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3918907642364502},{"word":"a","start":543.68005,"end":543.84,"confidence":0.9973616,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4228330850601196},{"word":"really","start":543.84,"end":544.24005,"confidence":0.9993185,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.44268038868904114},{"word":"it's","start":544.24005,"end":544.56,"confidence":0.9930616,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.5379628539085388},{"word":"a","start":544.56,"end":544.72003,"confidence":0.9997044,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5371859073638916},{"word":"really","start":544.72003,"end":545.04004,"confidence":0.9998696,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.6055797934532166},{"word":"strange","start":545.04004,"end":545.36005,"confidence":0.9990157,"punctuated_word":"strange","sentiment":"negative","sentiment_score":-0.619715690612793},{"word":"one","start":545.36005,"end":545.68005,"confidence":0.99964726,"punctuated_word":"one.","sentiment":"negative","sentiment_score":-0.4847937822341919},{"word":"i","start":545.68005,"end":545.84,"confidence":0.9999002,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5154206156730652},{"word":"have","start":545.84,"end":546.08,"confidence":0.99470115,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5247073173522949},{"word":"the","start":546.08,"end":546.32,"confidence":0.9695504,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4824298918247223},{"word":"feeling","start":546.32,"end":546.64,"confidence":0.99976593,"punctuated_word":"feeling","sentiment":"negative","sentiment_score":-0.5379965305328369},{"word":"that","start":546.64,"end":546.96,"confidence":0.99977964,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.5572649836540222},{"word":"potentially","start":546.96,"end":547.46,"confidence":0.6745352,"punctuated_word":"potentially","sentiment":"negative","sentiment_score":-0.6179178357124329},{"word":"someone","start":548.48004,"end":548.96,"confidence":0.71847486,"punctuated_word":"someone","sentiment":"negative","sentiment_score":-0.6213688254356384},{"word":"may","start":548.96,"end":549.2,"confidence":0.9160468,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.5918304324150085},{"word":"be","start":549.2,"end":549.28,"confidence":0.9996289,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.6504838466644287},{"word":"trying","start":549.28,"end":549.60004,"confidence":0.99923706,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.6687233448028564},{"word":"to","start":549.60004,"end":549.68005,"confidence":0.9989441,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6405234336853027},{"word":"get","start":549.68005,"end":549.84,"confidence":0.9994925,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.6478233933448792},{"word":"their","start":549.84,"end":550.0,"confidence":0.96031207,"punctuated_word":"their","sentiment":"negative","sentiment_score":-0.616286039352417},{"word":"hands","start":550.0,"end":550.24005,"confidence":0.9855114,"punctuated_word":"hands","sentiment":"negative","sentiment_score":-0.660634458065033},{"word":"on","start":550.24005,"end":550.4,"confidence":0.9955142,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.6030263304710388},{"word":"the","start":550.4,"end":550.56,"confidence":0.9957403,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5793618559837341},{"word":"money","start":550.56,"end":550.96,"confidence":0.99991417,"punctuated_word":"money","sentiment":"negative","sentiment_score":-0.5630693435668945},{"word":"that","start":550.96,"end":551.28,"confidence":0.9971944,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.547488808631897},{"word":"maybe","start":551.28,"end":551.68005,"confidence":0.98207045,"punctuated_word":"maybe","sentiment":"negative","sentiment_score":-0.5649995803833008},{"word":"shouldn't","start":551.68005,"end":552.18005,"confidence":0.9108464,"punctuated_word":"shouldn't,","sentiment":"negative","sentiment_score":-0.5477622747421265},{"word":"and","start":552.56,"end":552.80005,"confidence":0.99968636,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4629882872104645},{"word":"that's","start":552.80005,"end":553.12,"confidence":0.9991562,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.4983062148094177},{"word":"when","start":553.12,"end":553.28,"confidence":0.9996138,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.4356473684310913},{"word":"you","start":553.28,"end":553.44,"confidence":0.9993648,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4790668487548828},{"word":"get","start":553.44,"end":553.56006,"confidence":0.9992137,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4527880549430847},{"word":"a","start":553.56006,"end":553.68005,"confidence":0.998126,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.45933157205581665},{"word":"little","start":553.68005,"end":553.92004,"confidence":0.99899775,"punctuated_word":"little","sentiment":"negative","sentiment_score":-0.374979168176651},{"word":"bit","start":553.92004,"end":554.16003,"confidence":0.98554325,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.45033368468284607},{"word":"of","start":554.16003,"end":554.24005,"confidence":0.8751764,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4988342225551605},{"word":"this","start":554.24005,"end":554.74005,"confidence":0.53781164,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4650525450706482},{"word":"party","start":555.165,"end":555.485,"confidence":0.08646178,"punctuated_word":"party","sentiment":"negative","sentiment_score":-0.4936229884624481},{"word":"party","start":555.485,"end":555.985,"confidence":0.5212583,"punctuated_word":"party","sentiment":"negative","sentiment_score":-0.46630120277404785},{"word":"stuff","start":557.005,"end":557.505,"confidence":0.6505186,"punctuated_word":"stuff.","sentiment":"negative","sentiment_score":-0.4776025414466858},{"word":"that's","start":558.765,"end":559.165,"confidence":0.8177054,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.14081954956054688},{"word":"all","start":559.165,"end":559.325,"confidence":0.6456541,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1180969774723053},{"word":"they're","start":559.325,"end":559.565,"confidence":0.95398337,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.2550697326660156},{"word":"really","start":559.565,"end":559.96497,"confidence":0.99749964,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.24110309779644012},{"word":"doing","start":559.96497,"end":560.285,"confidence":0.6513057,"punctuated_word":"doing,","sentiment":"neutral","sentiment_score":-0.24619759619235992},{"word":"and","start":560.285,"end":560.445,"confidence":0.8963223,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.25872668623924255},{"word":"they","start":560.445,"end":560.925,"confidence":0.976649,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.29746872186660767},{"word":"they","start":560.925,"end":561.165,"confidence":0.9885501,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.30770328640937805},{"word":"don't","start":561.165,"end":561.40497,"confidence":0.9987967,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2758578658103943},{"word":"know","start":561.40497,"end":561.805,"confidence":0.9995408,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.3027929961681366},{"word":"how","start":561.805,"end":562.125,"confidence":0.9996432,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.26544156670570374},{"word":"to","start":562.125,"end":562.285,"confidence":0.99970514,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2364201247692108},{"word":"put","start":562.285,"end":562.785,"confidence":0.80563015,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.1770232319831848},{"word":"in","start":563.245,"end":563.40497,"confidence":0.81108975,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1498676836490631},{"word":"a","start":563.40497,"end":563.565,"confidence":0.9897059,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16076406836509705},{"word":"client","start":563.565,"end":563.96497,"confidence":0.5151347,"punctuated_word":"client.","sentiment":"neutral","sentiment_score":-0.2120051383972168},{"word":"because","start":563.96497,"end":564.205,"confidence":0.99198955,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07158259302377701},{"word":"it","start":564.205,"end":564.365,"confidence":0.99905246,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0012757927179336548},{"word":"should","start":564.365,"end":564.52496,"confidence":0.99449867,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.05950102210044861},{"word":"be","start":564.52496,"end":564.685,"confidence":0.99260277,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02322182059288025},{"word":"pretty","start":564.685,"end":565.005,"confidence":0.67678314,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.08127963542938232},{"word":"easy","start":565.005,"end":565.245,"confidence":0.9872179,"punctuated_word":"easy.","sentiment":"neutral","sentiment_score":-0.03461818769574165},{"word":"most","start":565.245,"end":565.485,"confidence":0.97825384,"punctuated_word":"Most","sentiment":"neutral","sentiment_score":-0.094746433198452},{"word":"of","start":565.485,"end":565.565,"confidence":0.9859006,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1207706183195114},{"word":"the","start":565.565,"end":565.64496,"confidence":0.80606985,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11835836619138718},{"word":"time","start":565.64496,"end":565.805,"confidence":0.90214974,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.07184012234210968},{"word":"you","start":565.805,"end":565.885,"confidence":0.9496639,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05262742191553116},{"word":"don't","start":565.885,"end":566.125,"confidence":0.99966645,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11338689178228378},{"word":"need","start":566.125,"end":566.285,"confidence":0.99870193,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.12851858139038086},{"word":"a","start":566.285,"end":566.365,"confidence":0.9894343,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.24268265068531036},{"word":"lawyer","start":566.365,"end":566.765,"confidence":0.9918846,"punctuated_word":"lawyer","sentiment":"neutral","sentiment_score":-0.2958196997642517},{"word":"to","start":566.765,"end":566.845,"confidence":0.9215678,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26855406165122986},{"word":"do","start":566.845,"end":567.005,"confidence":0.9798433,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.3091883063316345},{"word":"a","start":567.005,"end":567.08496,"confidence":0.98931646,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2790353298187256},{"word":"death","start":567.08496,"end":567.325,"confidence":0.68149287,"punctuated_word":"death","sentiment":"neutral","sentiment_score":-0.3077010214328766},{"word":"claim","start":567.325,"end":567.81,"confidence":0.9811468,"punctuated_word":"claim.","sentiment":"neutral","sentiment_score":-0.2178490161895752},{"word":"yes","start":578.05,"end":578.55,"confidence":0.7528255,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.04240681976079941},{"word":"just","start":578.69,"end":578.93,"confidence":0.8337591,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.158442884683609},{"word":"someone","start":578.93,"end":579.17,"confidence":0.96373606,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.2561715245246887},{"word":"else","start":579.17,"end":579.41,"confidence":0.9988464,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.2565341889858246},{"word":"that","start":579.41,"end":579.57,"confidence":0.8555214,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2540249228477478},{"word":"might","start":579.57,"end":579.81,"confidence":0.99075794,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.2735699415206909},{"word":"kinda","start":579.81,"end":580.05,"confidence":0.86681765,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":-0.2927209138870239},{"word":"go","start":580.05,"end":580.55,"confidence":0.696288,"punctuated_word":"go,","sentiment":"neutral","sentiment_score":-0.29174983501434326},{"word":"i","start":581.65,"end":581.81,"confidence":0.6811847,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29281577467918396},{"word":"don't","start":581.81,"end":581.97,"confidence":0.9954054,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2572193145751953},{"word":"know","start":581.97,"end":582.13,"confidence":0.75407314,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.285799503326416},{"word":"just","start":582.13,"end":582.37,"confidence":0.8769077,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.26022201776504517},{"word":"get","start":582.37,"end":582.52997,"confidence":0.997558,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.349224328994751},{"word":"someone","start":582.52997,"end":582.85,"confidence":0.9986456,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.3318689465522766},{"word":"else","start":582.85,"end":583.01,"confidence":0.99931383,"punctuated_word":"else","sentiment":"negative","sentiment_score":-0.33727073669433594},{"word":"to","start":583.01,"end":583.17,"confidence":0.9772942,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.36288636922836304},{"word":"deal","start":583.17,"end":583.41,"confidence":0.97524375,"punctuated_word":"deal","sentiment":"negative","sentiment_score":-0.352795273065567},{"word":"with","start":583.41,"end":583.57,"confidence":0.998637,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.3169757127761841},{"word":"it","start":583.57,"end":583.785,"confidence":0.9774853,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.336816668510437},{"word":"and","start":584.58496,"end":584.82495,"confidence":0.99916315,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3420989513397217},{"word":"pay","start":584.82495,"end":585.065,"confidence":0.9926649,"punctuated_word":"pay","sentiment":"negative","sentiment_score":-0.38160839676856995},{"word":"them","start":585.065,"end":585.305,"confidence":0.99876785,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.29618415236473083},{"word":"a","start":585.305,"end":585.46497,"confidence":0.9977582,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6376107931137085},{"word":"fortune","start":585.46497,"end":585.865,"confidence":0.98653036,"punctuated_word":"fortune","sentiment":"negative","sentiment_score":-0.644496500492096},{"word":"to","start":585.865,"end":586.02496,"confidence":0.99969375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10984790325164796},{"word":"do","start":586.02496,"end":586.185,"confidence":0.9993569,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1577526181936264},{"word":"it","start":586.185,"end":586.685,"confidence":0.9980173,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1051720380783081},{"word":"very","start":589.70496,"end":589.94495,"confidence":0.48566344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.004389844834804535},{"word":"easily","start":589.94495,"end":590.44495,"confidence":0.98036766,"punctuated_word":"easily.","sentiment":"neutral","sentiment_score":0.008463751524686813},{"word":"let","start":598.72,"end":598.96,"confidence":0.96896106,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.06359922885894775},{"word":"me","start":598.96,"end":599.12,"confidence":0.9996474,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.09176677465438844},{"word":"just","start":599.12,"end":599.62,"confidence":0.99783486,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08494474738836288},{"word":"yeah","start":604.4,"end":604.72,"confidence":0.9848577,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.125108003616333},{"word":"and","start":604.72,"end":604.96,"confidence":0.993082,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07596946507692337},{"word":"i","start":604.96,"end":605.04,"confidence":0.9994331,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08451177924871445},{"word":"think","start":605.04,"end":605.44,"confidence":0.9375249,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.08060767501592636},{"word":"that","start":605.44,"end":605.76,"confidence":0.9994228,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09468507766723631},{"word":"was","start":605.76,"end":606.26,"confidence":0.9840948,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.10319274663925172},{"word":"that","start":606.72,"end":606.96,"confidence":0.9966627,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09771272540092468},{"word":"was","start":606.96,"end":607.2,"confidence":0.99980277,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.114707313477993},{"word":"what","start":607.2,"end":607.36,"confidence":0.99727243,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.12459637969732285},{"word":"i","start":607.36,"end":607.52,"confidence":0.9997352,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08956301212310791},{"word":"saw","start":607.52,"end":607.83997,"confidence":0.94763905,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.10885212570428848},{"word":"too","start":607.83997,"end":608.08,"confidence":0.9982061,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":-0.07664954662322998},{"word":"i'm","start":608.08,"end":608.24,"confidence":0.94920063,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.011944703757762907},{"word":"just","start":608.24,"end":608.48,"confidence":0.99926883,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.010460011661052704},{"word":"gonna","start":608.48,"end":608.8,"confidence":0.9931076,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.009163571521639824},{"word":"have","start":608.8,"end":608.96,"confidence":0.9992244,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.016931574791669846},{"word":"a","start":608.96,"end":609.12,"confidence":0.9979303,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01363342721015215},{"word":"look","start":609.12,"end":609.62,"confidence":0.99844784,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.00928875245153904},{"word":"15470","start":611.295,"end":612.59503,"confidence":0.86487836,"punctuated_word":"15470","sentiment":"neutral","sentiment_score":0.0029067369177937508},{"word":"five","start":612.655,"end":613.155,"confidence":0.99676585,"punctuated_word":"five.","sentiment":"neutral","sentiment_score":-0.0012956794817000628},{"word":"no","start":632.41003,"end":632.57,"confidence":0.7196351,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12412936240434648},{"word":"i","start":632.57,"end":632.65,"confidence":0.9972722,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18039701879024503},{"word":"think","start":632.65,"end":633.15,"confidence":0.99949193,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.16713234782218933},{"word":"i","start":633.53,"end":633.61005,"confidence":0.98767006,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18855135142803192},{"word":"think","start":633.61005,"end":633.93005,"confidence":0.99752885,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.17945869266986847},{"word":"from","start":633.93005,"end":634.17004,"confidence":0.57987404,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.22857993841171265},{"word":"the","start":634.17004,"end":634.33,"confidence":0.9947489,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22957579791545868},{"word":"look","start":634.33,"end":634.57,"confidence":0.7540154,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.17864878475666046},{"word":"of","start":634.57,"end":634.73004,"confidence":0.97381467,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2085735648870468},{"word":"it","start":634.73004,"end":635.05005,"confidence":0.981248,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.17318664491176605},{"word":"it","start":635.05005,"end":635.21,"confidence":0.99905974,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.17226068675518036},{"word":"was","start":635.21,"end":635.45,"confidence":0.9976306,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1909540295600891},{"word":"just","start":635.45,"end":635.77,"confidence":0.99616206,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.19703486561775208},{"word":"an","start":635.77,"end":636.09,"confidence":0.98230666,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.21350686252117157},{"word":"income","start":636.09,"end":636.59,"confidence":0.9843605,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.26729851961135864},{"word":"support","start":636.65,"end":637.15,"confidence":0.8514024,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":-0.19892379641532895},{"word":"like","start":638.10504,"end":638.42505,"confidence":0.9991879,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.20250779390335083},{"word":"an","start":638.42505,"end":638.92505,"confidence":0.8293147,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.1848629266023636},{"word":"ip","start":642.265,"end":642.765,"confidence":0.57657874,"punctuated_word":"IP.","sentiment":"neutral","sentiment_score":-0.19248709082603457},{"word":"i","start":644.585,"end":644.825,"confidence":0.59509516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.25728970766067505},{"word":"still","start":644.825,"end":645.22504,"confidence":0.9684605,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.29021400213241577},{"word":"don't","start":645.22504,"end":645.465,"confidence":0.99890864,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.31181204319000244},{"word":"have","start":645.465,"end":645.78503,"confidence":0.9986046,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.3257005214691162},{"word":"access","start":645.78503,"end":646.185,"confidence":0.9723856,"punctuated_word":"access","sentiment":"negative","sentiment_score":-0.34858575463294983},{"word":"to","start":646.185,"end":646.34503,"confidence":0.85996467,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2958405911922455},{"word":"the","start":646.34503,"end":646.505,"confidence":0.8917389,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24932363629341123},{"word":"system","start":646.505,"end":646.98505,"confidence":0.9967722,"punctuated_word":"system","sentiment":"neutral","sentiment_score":-0.23572015762329104},{"word":"and","start":646.98505,"end":647.385,"confidence":0.5150697,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.23778553307056427},{"word":"still","start":647.385,"end":647.78503,"confidence":0.80016595,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.3007943034172058},{"word":"learning","start":647.78503,"end":648.28503,"confidence":0.11393904,"punctuated_word":"learning","sentiment":"negative","sentiment_score":-0.3499559164047241},{"word":"something","start":648.825,"end":649.145,"confidence":0.7472219,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.29633182287216187},{"word":"going","start":649.145,"end":649.385,"confidence":0.9589391,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.2601092457771301},{"word":"on","start":649.385,"end":649.885,"confidence":0.9206525,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.2558954954147339},{"word":"and","start":654.73004,"end":654.97003,"confidence":0.98699456,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1797015368938446},{"word":"we're","start":654.97003,"end":655.29004,"confidence":0.9970641,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.21136686205863953},{"word":"all","start":655.29004,"end":655.45,"confidence":0.9882841,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.22980764508247375},{"word":"on","start":655.45,"end":655.69,"confidence":0.96424603,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2125639766454697},{"word":"the","start":655.69,"end":655.85004,"confidence":0.9985885,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23442988097667697},{"word":"phones","start":655.85004,"end":656.17,"confidence":0.6914385,"punctuated_word":"phones","sentiment":"neutral","sentiment_score":-0.20780009031295776},{"word":"today","start":656.17,"end":656.49,"confidence":0.74134505,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.1998095810413361},{"word":"so","start":656.49,"end":656.65,"confidence":0.7002989,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.186158150434494},{"word":"like","start":656.65,"end":656.81,"confidence":0.99751186,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.21353411674499512},{"word":"it's","start":656.81,"end":657.05,"confidence":0.99211866,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.22907739877700808},{"word":"been","start":657.05,"end":657.55,"confidence":0.9304461,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.26876187324523926},{"word":"really","start":657.61,"end":658.09,"confidence":0.98458904,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.2658141255378723},{"word":"busy","start":658.09,"end":658.59,"confidence":0.6253941,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.23256611824035645},{"word":"yeah","start":663.995,"end":664.495,"confidence":0.8048755,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05171641707420349},{"word":"especially","start":664.71497,"end":665.21497,"confidence":0.527294,"punctuated_word":"Especially,","sentiment":"neutral","sentiment_score":-0.07992337644100189},{"word":"this","start":665.27496,"end":665.435,"confidence":0.31547597,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.05911332368850708},{"word":"is","start":665.435,"end":665.595,"confidence":0.5153775,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08787691593170166},{"word":"the","start":665.595,"end":665.755,"confidence":0.3038545,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07411244511604309},{"word":"other","start":665.755,"end":665.995,"confidence":0.9231915,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.0749645084142685},{"word":"way","start":665.995,"end":666.15497,"confidence":0.6717571,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":-0.0786016583442688},{"word":"it's","start":666.15497,"end":666.475,"confidence":0.8855013,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.053881607949733734},{"word":"it's","start":666.475,"end":666.555,"confidence":0.7598754,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07430582493543625},{"word":"just","start":666.555,"end":666.795,"confidence":0.94751126,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05672609061002731},{"word":"like","start":666.795,"end":666.955,"confidence":0.5739502,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.04796075820922851},{"word":"you","start":666.955,"end":667.035,"confidence":0.94095427,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.040853604674339294},{"word":"guys","start":667.035,"end":667.27496,"confidence":0.93795866,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.05967000871896744},{"word":"are","start":667.27496,"end":667.355,"confidence":0.28392446,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04542137682437897},{"word":"going","start":667.355,"end":667.855,"confidence":0.5116697,"punctuated_word":"going,","sentiment":"neutral","sentiment_score":0.014318011701107023},{"word":"alright","start":668.235,"end":668.735,"confidence":0.89491796,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.13068732619285583},{"word":"this","start":669.035,"end":669.27496,"confidence":0.9833098,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.6104812026023865},{"word":"is","start":669.27496,"end":669.435,"confidence":0.9906871,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.6208618879318237},{"word":"great","start":669.435,"end":669.935,"confidence":0.9947221,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.5108838677406311},{"word":"so","start":671.27496,"end":671.515,"confidence":0.9084809,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1364644467830658},{"word":"i","start":671.515,"end":671.595,"confidence":0.98252815,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00968831032514572},{"word":"don't","start":671.595,"end":671.915,"confidence":0.9329716,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.029772229492664337},{"word":"i","start":672.15497,"end":672.235,"confidence":0.6470598,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0995168536901474},{"word":"don't","start":672.235,"end":672.555,"confidence":0.6862993,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.13293597102165222},{"word":"think","start":672.555,"end":672.71497,"confidence":0.9522284,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.1212073415517807},{"word":"that","start":672.71497,"end":672.955,"confidence":0.81993634,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15676401555538175},{"word":"they","start":672.955,"end":673.115,"confidence":0.9817114,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.13071320950984955},{"word":"would","start":673.115,"end":673.27496,"confidence":0.9902766,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1479007601737976},{"word":"have","start":673.27496,"end":673.515,"confidence":0.675055,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.12615782022476196},{"word":"put","start":673.515,"end":673.755,"confidence":0.90426046,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.15433448553085327},{"word":"one","start":673.755,"end":673.995,"confidence":0.9699545,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0934510976076126},{"word":"on","start":673.995,"end":674.15497,"confidence":0.9466594,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0678771436214447},{"word":"it","start":674.15497,"end":674.39496,"confidence":0.6877775,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04203083366155624},{"word":"on","start":674.39496,"end":674.555,"confidence":0.7653876,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.021755948662757874},{"word":"the","start":674.555,"end":674.795,"confidence":0.93005997,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0003754720091819763},{"word":"basis","start":674.795,"end":675.295,"confidence":0.9215362,"punctuated_word":"basis.","sentiment":"neutral","sentiment_score":-0.07282204926013947},{"word":"so","start":677.13,"end":677.33,"confidence":0.9813565,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03690013289451599},{"word":"i","start":677.33,"end":677.53,"confidence":0.6073444,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.024428969249129295},{"word":"got","start":677.53,"end":677.93,"confidence":0.53825945,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.02951807528734207},{"word":"a","start":677.93,"end":678.01,"confidence":0.6730623,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02733622305095196},{"word":"on","start":678.09,"end":678.25,"confidence":0.9538527,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02795467898249626},{"word":"the","start":678.25,"end":678.75,"confidence":0.8666913,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019239794462919235},{"word":"basis","start":682.25,"end":682.65,"confidence":0.3887244,"punctuated_word":"basis.","sentiment":"neutral","sentiment_score":-0.0340694934129715},{"word":"i'm","start":682.65,"end":682.89,"confidence":0.5698309,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02891124412417412},{"word":"just","start":682.89,"end":683.05,"confidence":0.5925191,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.036595165729522705},{"word":"having","start":683.05,"end":683.37,"confidence":0.98024505,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.02691807970404625},{"word":"a","start":683.37,"end":683.53,"confidence":0.976605,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.024090476334095},{"word":"look","start":683.53,"end":683.77,"confidence":0.9989619,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.02249189466238022},{"word":"at","start":683.77,"end":683.93,"confidence":0.9961694,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03075772151350975},{"word":"that","start":683.93,"end":684.43,"confidence":0.76553416,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.01813094317913055},{"word":"it","start":693.09503,"end":693.255,"confidence":0.7436069,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.027363166213035583},{"word":"does","start":693.255,"end":693.755,"confidence":0.9722308,"punctuated_word":"does.","sentiment":"neutral","sentiment_score":-0.04255308955907822},{"word":"yes","start":695.015,"end":695.515,"confidence":0.7821139,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0028517935425043106},{"word":"so","start":695.655,"end":696.155,"confidence":0.76964885,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.002513023093342781},{"word":"so","start":697.015,"end":697.41504,"confidence":0.8468941,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":-0.0011324649676680565},{"word":"basically","start":697.41504,"end":697.91504,"confidence":0.99767303,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":-0.003565523773431778},{"word":"what","start":697.97504,"end":698.215,"confidence":0.9997756,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.004437515512108803},{"word":"would","start":698.215,"end":698.375,"confidence":0.99749327,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.005512962117791176},{"word":"happen","start":698.375,"end":698.695,"confidence":0.9987864,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":0.0043808650225400925},{"word":"is","start":698.695,"end":698.935,"confidence":0.99914205,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.005312178283929825},{"word":"is","start":698.935,"end":699.09503,"confidence":0.85084426,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.008167115971446037},{"word":"within","start":699.09503,"end":699.575,"confidence":0.982788,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.014132792130112648},{"word":"super","start":699.575,"end":700.075,"confidence":0.86449385,"punctuated_word":"Super,","sentiment":"neutral","sentiment_score":0.011992864310741425},{"word":"they","start":701.255,"end":701.41504,"confidence":0.90102774,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.006014682352542877},{"word":"would","start":701.41504,"end":701.73505,"confidence":0.99676335,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.005696991458535194},{"word":"fill","start":701.73505,"end":701.97504,"confidence":0.9946785,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":0.011651162058115004},{"word":"out","start":701.97504,"end":702.135,"confidence":0.9932753,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.020716849714517593},{"word":"the","start":702.135,"end":702.29504,"confidence":0.9993043,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0107274167239666},{"word":"claim","start":702.29504,"end":702.615,"confidence":0.95108837,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":0.0011595413088798523},{"word":"documentation","start":702.615,"end":703.115,"confidence":0.99259925,"punctuated_word":"documentation","sentiment":"neutral","sentiment_score":-0.007286582142114639},{"word":"showing","start":704.63,"end":704.95,"confidence":0.99930084,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.005205269902944565},{"word":"all","start":704.95,"end":705.19,"confidence":0.99989843,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.007557928562164307},{"word":"of","start":705.19,"end":705.35004,"confidence":0.99954706,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.004304530099034309},{"word":"their","start":705.35004,"end":705.75,"confidence":0.9839998,"punctuated_word":"their,","sentiment":"neutral","sentiment_score":-0.008724488317966461},{"word":"you","start":705.75,"end":706.25,"confidence":0.90109646,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0029160454869270325},{"word":"know","start":706.63,"end":707.13,"confidence":0.99859595,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.003895418718457222},{"word":"potential","start":707.99,"end":708.47003,"confidence":0.9964498,"punctuated_word":"potential","sentiment":"neutral","sentiment_score":0.0075938645750284195},{"word":"beneficiaries","start":708.47003,"end":708.97003,"confidence":0.709345,"punctuated_word":"beneficiaries","sentiment":"neutral","sentiment_score":0.006571091711521149},{"word":"about","start":709.19,"end":709.43,"confidence":0.49140242,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.0014739111065864563},{"word":"children","start":709.43,"end":709.93,"confidence":0.9982716,"punctuated_word":"children","sentiment":"neutral","sentiment_score":-0.0027887485921382904},{"word":"or","start":709.99,"end":710.31,"confidence":0.986963,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.011375710368156431},{"word":"or","start":710.31,"end":710.47003,"confidence":0.9713127,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.024615416303277016},{"word":"things","start":710.47003,"end":710.79,"confidence":0.99826545,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.013478897511959076},{"word":"like","start":710.79,"end":710.95,"confidence":0.99936765,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.025338158011436462},{"word":"that","start":710.95,"end":711.45,"confidence":0.93937397,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.0049988217651844025},{"word":"and","start":711.59,"end":711.83,"confidence":0.99815613,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.006131134927272797},{"word":"then","start":711.83,"end":712.33,"confidence":0.99966574,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.006629979237914085},{"word":"the","start":712.63,"end":713.13,"confidence":0.9926075,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0026737749576568604},{"word":"the","start":713.83,"end":714.07,"confidence":0.9677302,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004879456013441086},{"word":"trustee","start":714.07,"end":714.47003,"confidence":0.98910975,"punctuated_word":"trustee","sentiment":"neutral","sentiment_score":0.006497904658317566},{"word":"would","start":714.47003,"end":714.71,"confidence":0.9939328,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0021276921033859253},{"word":"determine","start":714.71,"end":715.19,"confidence":0.9853076,"punctuated_word":"determine","sentiment":"neutral","sentiment_score":0.0016954205930233002},{"word":"if","start":715.19,"end":715.35004,"confidence":0.99388427,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.007002980448305607},{"word":"there's","start":715.35004,"end":715.67,"confidence":0.8978801,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.006989258341491222},{"word":"a","start":715.67,"end":715.83,"confidence":0.9949351,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004515943117439747},{"word":"clear","start":715.83,"end":716.23,"confidence":0.50404865,"punctuated_word":"clear","sentiment":"neutral","sentiment_score":0.0021770987659692764},{"word":"beneficiary","start":716.23,"end":716.73,"confidence":0.74757504,"punctuated_word":"beneficiary,","sentiment":"neutral","sentiment_score":-0.011031270027160645},{"word":"or","start":717.885,"end":718.205,"confidence":0.9997546,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.008039205335080624},{"word":"they","start":718.205,"end":718.445,"confidence":0.9997776,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.008429843932390213},{"word":"may","start":718.445,"end":718.60504,"confidence":0.9897194,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.01264443900436163},{"word":"need","start":718.60504,"end":718.84503,"confidence":0.99959034,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.01617625541985035},{"word":"to","start":718.84503,"end":718.92505,"confidence":0.9996393,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02096918784081936},{"word":"do","start":718.92505,"end":719.24506,"confidence":0.9969099,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03130679950118065},{"word":"claims","start":719.24506,"end":719.74506,"confidence":0.92355645,"punctuated_word":"claims","sentiment":"neutral","sentiment_score":-0.02551170065999031},{"word":"where","start":721.16504,"end":721.405,"confidence":0.8466956,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.03038616105914116},{"word":"they","start":721.405,"end":721.645,"confidence":0.99720746,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.053147055208683014},{"word":"would","start":721.645,"end":721.965,"confidence":0.9992679,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.07429967820644379},{"word":"write","start":721.965,"end":722.205,"confidence":0.96952754,"punctuated_word":"write","sentiment":"neutral","sentiment_score":-0.032442398369312286},{"word":"off","start":722.205,"end":722.445,"confidence":0.99472517,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.03822672739624977},{"word":"to","start":722.445,"end":722.60504,"confidence":0.97210026,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.029506530612707135},{"word":"yeah","start":723.405,"end":723.645,"confidence":0.98383594,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.02418075129389763},{"word":"they","start":723.645,"end":723.885,"confidence":0.98887116,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.038240280002355576},{"word":"do","start":723.885,"end":724.385,"confidence":0.8845938,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02945440262556076},{"word":"like","start":724.60504,"end":724.84503,"confidence":0.9793265,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.04272658750414848},{"word":"write","start":724.84503,"end":725.005,"confidence":0.9900473,"punctuated_word":"write","sentiment":"neutral","sentiment_score":-0.05247865244746208},{"word":"off","start":725.005,"end":725.16504,"confidence":0.99108386,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.0658443346619606},{"word":"to","start":725.16504,"end":725.325,"confidence":0.95114076,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06089425086975098},{"word":"a","start":725.325,"end":725.405,"confidence":0.9251294,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05364694073796272},{"word":"bunch","start":725.405,"end":725.645,"confidence":0.9998882,"punctuated_word":"bunch","sentiment":"neutral","sentiment_score":-0.06384400278329849},{"word":"of","start":725.645,"end":725.72504,"confidence":0.9976972,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05511784553527832},{"word":"people","start":725.72504,"end":726.125,"confidence":0.9991124,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.05513225495815277},{"word":"saying","start":726.125,"end":726.625,"confidence":0.98542595,"punctuated_word":"saying,","sentiment":"neutral","sentiment_score":-0.0433119535446167},{"word":"you","start":726.765,"end":726.92505,"confidence":0.9867487,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.045374348759651184},{"word":"know","start":726.92505,"end":727.42505,"confidence":0.9969512,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.04796634614467621},{"word":"are","start":727.885,"end":728.04504,"confidence":0.9946826,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03437966853380203},{"word":"you","start":728.04504,"end":728.205,"confidence":0.99932003,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03351748362183571},{"word":"looking","start":728.205,"end":728.445,"confidence":0.9968912,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.030196599662303925},{"word":"to","start":728.445,"end":728.60504,"confidence":0.9985555,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0324801504611969},{"word":"claim","start":728.60504,"end":728.84503,"confidence":0.97700876,"punctuated_word":"claim","sentiment":"neutral","sentiment_score":-0.028961876407265663},{"word":"this","start":728.84503,"end":729.085,"confidence":0.9360809,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06404872983694077},{"word":"benefit","start":729.085,"end":729.565,"confidence":0.7268578,"punctuated_word":"benefit?","sentiment":"neutral","sentiment_score":-0.07240621000528336},{"word":"blah","start":729.565,"end":729.72504,"confidence":0.9988103,"punctuated_word":"Blah","sentiment":"neutral","sentiment_score":-0.11633998155593872},{"word":"blah","start":729.72504,"end":729.885,"confidence":0.90865564,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.11586283147335052},{"word":"blah","start":729.885,"end":730.385,"confidence":0.9812082,"punctuated_word":"blah.","sentiment":"neutral","sentiment_score":-0.12591010332107544},{"word":"indeed","start":733.38,"end":733.88,"confidence":0.6013598,"punctuated_word":"Indeed.","sentiment":"neutral","sentiment_score":-0.13067062199115753},{"word":"yeah","start":738.9,"end":739.22003,"confidence":0.99248254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09672288596630096},{"word":"luckily","start":739.22003,"end":739.62,"confidence":0.9776628,"punctuated_word":"Luckily,","sentiment":"neutral","sentiment_score":0.10400032997131348},{"word":"we","start":739.62,"end":739.78,"confidence":0.99976844,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.051667869091033936},{"word":"haven't","start":739.78,"end":740.1,"confidence":0.9998325,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":0.048479288816452026},{"word":"had","start":740.1,"end":740.26,"confidence":0.9991359,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.036881446838378906},{"word":"to","start":740.26,"end":740.42,"confidence":0.99964416,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01623665541410446},{"word":"do","start":740.42,"end":740.66003,"confidence":0.99976534,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04832349717617035},{"word":"many","start":740.66003,"end":741.16003,"confidence":0.9873519,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.03359624743461609},{"word":"painstaking","start":741.3,"end":741.8,"confidence":0.18242678,"punctuated_word":"painstaking","sentiment":"neutral","sentiment_score":-0.0443955734372139},{"word":"cases","start":742.02,"end":742.52,"confidence":0.9981577,"punctuated_word":"cases","sentiment":"neutral","sentiment_score":-0.01912575215101242},{"word":"lately","start":742.74,"end":743.14,"confidence":0.9523535,"punctuated_word":"lately.","sentiment":"neutral","sentiment_score":0.029909741133451465},{"word":"there's","start":743.14,"end":743.38,"confidence":0.9822778,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.025852223858237267},{"word":"been","start":743.38,"end":743.62,"confidence":0.9989017,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.053333379328250885},{"word":"a","start":743.62,"end":743.7,"confidence":0.99950385,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05077722668647766},{"word":"lot","start":743.7,"end":743.94,"confidence":0.9998845,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.05898356065154075},{"word":"more","start":743.94,"end":744.44,"confidence":0.99980515,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.04497738182544708},{"word":"forthcoming","start":745.22003,"end":745.7,"confidence":0.99040526,"punctuated_word":"forthcoming","sentiment":"neutral","sentiment_score":0.05944849178195},{"word":"with","start":745.7,"end":745.86,"confidence":0.9861444,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03832165151834488},{"word":"with","start":745.86,"end":746.1,"confidence":0.8522771,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.032474152743816376},{"word":"who","start":746.1,"end":746.26,"confidence":0.8942784,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.017307724803686142},{"word":"they","start":746.26,"end":746.42,"confidence":0.97487056,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.042774565517902374},{"word":"think","start":746.42,"end":746.66003,"confidence":0.984277,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.06280089914798737},{"word":"it","start":746.66003,"end":746.82,"confidence":0.9797181,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07725735008716583},{"word":"should","start":746.82,"end":747.06,"confidence":0.9975439,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.08729153126478195},{"word":"go","start":747.06,"end":747.22003,"confidence":0.99922705,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.05245853215456009},{"word":"to","start":747.22003,"end":747.72003,"confidence":0.7788664,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":0.06424576789140701},{"word":"yeah","start":748.85504,"end":749.35504,"confidence":0.9876741,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008982053026556969},{"word":"but","start":749.815,"end":750.05505,"confidence":0.9940678,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04174001514911651},{"word":"we","start":750.05505,"end":750.29504,"confidence":0.97622836,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04315023124217987},{"word":"yeah","start":750.53503,"end":750.935,"confidence":0.8180882,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.03365796431899071},{"word":"previously","start":750.935,"end":751.41504,"confidence":0.941795,"punctuated_word":"Previously,","sentiment":"neutral","sentiment_score":-0.08544342964887619},{"word":"we","start":751.41504,"end":751.575,"confidence":0.86169785,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0840795636177063},{"word":"were","start":751.575,"end":751.73505,"confidence":0.76879823,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.09855008125305176},{"word":"doing","start":751.73505,"end":751.97504,"confidence":0.9970552,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.10404205322265624},{"word":"a","start":751.97504,"end":752.05505,"confidence":0.99706393,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10561685264110564},{"word":"lot","start":752.05505,"end":752.375,"confidence":0.9967301,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.09223464131355286},{"word":"of","start":752.375,"end":752.875,"confidence":0.8823799,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.07554254680871964},{"word":"yeah","start":772.66,"end":773.06,"confidence":0.8768267,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014269298873841764},{"word":"yeah","start":773.06,"end":773.56,"confidence":0.95246196,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0023487680591642857},{"word":"so","start":773.94,"end":774.44,"confidence":0.8830377,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.0008916128426790237},{"word":"yeah","start":779.465,"end":779.78503,"confidence":0.9840056,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.004490920342504978},{"word":"it'd","start":779.78503,"end":779.865,"confidence":0.71194804,"punctuated_word":"it'd","sentiment":"neutral","sentiment_score":0.0030123223550617695},{"word":"be","start":779.865,"end":780.185,"confidence":0.99717927,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0004506129771471024},{"word":"the","start":780.185,"end":780.505,"confidence":0.94923145,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0009651407599449158},{"word":"sum","start":780.505,"end":780.665,"confidence":0.80821115,"punctuated_word":"sum","sentiment":"neutral","sentiment_score":0.005039786919951439},{"word":"insured","start":780.665,"end":781.145,"confidence":0.9913386,"punctuated_word":"insured","sentiment":"neutral","sentiment_score":-0.0003305738791823387},{"word":"from","start":781.145,"end":781.385,"confidence":0.99447095,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0012452155351638794},{"word":"the","start":781.385,"end":781.545,"confidence":0.9975311,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0018335357308387756},{"word":"date","start":781.545,"end":782.045,"confidence":0.99742705,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.0003775451332330704},{"word":"of","start":783.545,"end":783.865,"confidence":0.99738806,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02123246341943741},{"word":"claim","start":783.865,"end":784.265,"confidence":0.69627964,"punctuated_word":"claim.","sentiment":"neutral","sentiment_score":-0.01509916316717863},{"word":"so","start":784.265,"end":784.425,"confidence":0.9179711,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.003216216340661049},{"word":"that","start":784.425,"end":784.585,"confidence":0.9856807,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002978771924972534},{"word":"was","start":784.585,"end":785.085,"confidence":0.9940322,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.00405536126345396},{"word":"the","start":785.22504,"end":785.385,"confidence":0.70769155,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0010343557223677635},{"word":"05/25/2025","start":785.385,"end":787.885,"confidence":0.9700939,"punctuated_word":"05/25/2025?","sentiment":"neutral","sentiment_score":0.001008612336590886},{"word":"yes","start":790.585,"end":791.085,"confidence":0.78340995,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01630682311952114},{"word":"yeah","start":793.88,"end":794.38,"confidence":0.8230198,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.021510273218154907},{"word":"about","start":794.60004,"end":795.0,"confidence":0.7382039,"punctuated_word":"About","sentiment":"neutral","sentiment_score":-0.03006221354007721},{"word":"that","start":795.0,"end":795.5,"confidence":0.96538186,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.01138230785727501},{"word":"yep","start":808.205,"end":808.685,"confidence":0.9960821,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.00891163945198059},{"word":"it","start":808.685,"end":809.005,"confidence":0.998841,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.005013325717300177},{"word":"is","start":809.005,"end":809.505,"confidence":0.99942327,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.004089678172022104},{"word":"2508","start":810.445,"end":812.065,"confidence":0.9993117,"punctuated_word":"2508","sentiment":"neutral","sentiment_score":0.007452376186847687},{"word":"27hyphen","start":813.645,"end":816.945,"confidence":0.8274387,"punctuated_word":"27Hyphen,","sentiment":"neutral","sentiment_score":0.005556404124945402},{"word":"or","start":817.16504,"end":817.48505,"confidence":0.2762244,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0055178506299853325},{"word":"middleschool","start":817.48505,"end":818.385,"confidence":0.90778875,"punctuated_word":"MiddleSchool,","sentiment":"neutral","sentiment_score":0.0067239864729344845},{"word":"440","start":819.005,"end":820.22504,"confidence":0.9907036,"punctuated_word":"440.","sentiment":"neutral","sentiment_score":0.009097810834646223},{"word":"it","start":860.43,"end":860.75,"confidence":0.99123114,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.30089953541755676},{"word":"is","start":860.75,"end":861.25,"confidence":0.9991186,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3099716901779175},{"word":"closed","start":861.39,"end":861.89,"confidence":0.97972476,"punctuated_word":"closed.","sentiment":"neutral","sentiment_score":-0.3236440122127533},{"word":"new","start":863.885,"end":864.205,"confidence":0.46746767,"punctuated_word":"New","sentiment":"neutral","sentiment_score":-0.18722544610500336},{"word":"benefits","start":864.205,"end":864.685,"confidence":0.9302989,"punctuated_word":"benefits","sentiment":"neutral","sentiment_score":-0.170385479927063},{"word":"payable","start":864.685,"end":865.005,"confidence":0.9833013,"punctuated_word":"payable","sentiment":"neutral","sentiment_score":-0.15457677841186523},{"word":"within","start":865.005,"end":865.485,"confidence":0.98879737,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.21813420951366425},{"word":"waiting","start":865.485,"end":865.805,"confidence":0.93950844,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.1876300722360611},{"word":"period","start":865.805,"end":866.305,"confidence":0.99648905,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":-0.15882065892219543},{"word":"yes","start":874.685,"end":875.185,"confidence":0.787712,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.014764749445021152},{"word":"yep","start":887.56,"end":888.06,"confidence":0.93131495,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.0023432173766195774},{"word":"so","start":889.24,"end":889.48004,"confidence":0.92893344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.014554969035089016},{"word":"that's","start":889.48004,"end":889.98004,"confidence":0.9789663,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.009577775374054909},{"word":"a","start":890.955,"end":891.455,"confidence":0.5867134,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007771733216941357},{"word":"what","start":892.741,"end":893.241,"confidence":0.46547097,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.022915352135896683},{"word":"do","start":893.63403,"end":894.13403,"confidence":0.38921526,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.034397318959236145},{"word":"we","start":894.527,"end":895.027,"confidence":0.8806851,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03738249093294144},{"word":"got","start":895.42,"end":895.92,"confidence":0.97887635,"punctuated_word":"got?","sentiment":"neutral","sentiment_score":-0.03144409880042076},{"word":"so","start":896.313,"end":896.813,"confidence":0.96008444,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.037192925810813904},{"word":"it","start":897.206,"end":897.706,"confidence":0.9521848,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03921807184815407},{"word":"looks","start":898.099,"end":898.599,"confidence":0.97835743,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.044741131365299225},{"word":"like","start":898.992,"end":899.492,"confidence":0.52089643,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.04968690127134323},{"word":"it","start":899.885,"end":900.385,"confidence":0.3309962,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04923137649893761},{"word":"is","start":900.778,"end":901.278,"confidence":0.56215763,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04999330639839173},{"word":"oh","start":902.56396,"end":903.06396,"confidence":0.9870557,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.0547458715736866},{"word":"okay","start":903.457,"end":903.957,"confidence":0.99452066,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.040823109447956085},{"word":"so","start":905.23,"end":905.31,"confidence":0.9980861,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0656435564160347},{"word":"that","start":905.31,"end":905.55,"confidence":0.99759656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07137560099363327},{"word":"one's","start":905.55,"end":906.02997,"confidence":0.96671796,"punctuated_word":"one's","sentiment":"neutral","sentiment_score":-0.09239353984594344},{"word":"being","start":906.02997,"end":906.50995,"confidence":0.8158235,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.11269082874059676},{"word":"closed","start":906.50995,"end":907.00995,"confidence":0.99350727,"punctuated_word":"closed","sentiment":"neutral","sentiment_score":-0.11785002797842026},{"word":"off","start":907.31,"end":907.81,"confidence":0.9888271,"punctuated_word":"off.","sentiment":"neutral","sentiment_score":-0.11737248301506042},{"word":"the","start":910.11,"end":910.43,"confidence":0.88740814,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.12105384469032288},{"word":"benefit","start":910.43,"end":910.91,"confidence":0.994541,"punctuated_word":"benefit","sentiment":"neutral","sentiment_score":-0.12072493880987167},{"word":"period","start":910.91,"end":911.41,"confidence":0.9973954,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.11584243178367616},{"word":"exhausted","start":911.55,"end":912.05,"confidence":0.9510441,"punctuated_word":"exhausted,","sentiment":"neutral","sentiment_score":-0.12112418562173843},{"word":"but","start":912.19,"end":912.43,"confidence":0.9963775,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08024048060178757},{"word":"we","start":912.43,"end":912.58997,"confidence":0.9995148,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10531678050756454},{"word":"were","start":912.58997,"end":912.91,"confidence":0.99779093,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.11944657564163208},{"word":"waiting","start":912.91,"end":913.38995,"confidence":0.62161475,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":-0.06402181833982468},{"word":"a","start":913.38995,"end":913.55,"confidence":0.9799054,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07651111483573914},{"word":"final","start":913.55,"end":914.02997,"confidence":0.9997749,"punctuated_word":"final","sentiment":"neutral","sentiment_score":-0.07972569018602371},{"word":"pay","start":914.02997,"end":914.26996,"confidence":0.573307,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.05845869332551956},{"word":"slip","start":914.26996,"end":914.58997,"confidence":0.7945809,"punctuated_word":"slip","sentiment":"neutral","sentiment_score":-0.047764040529727936},{"word":"to","start":914.58997,"end":914.75,"confidence":0.9990446,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06558819115161896},{"word":"confirm","start":914.75,"end":915.23,"confidence":0.99967146,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.05593127757310867},{"word":"if","start":915.23,"end":915.47,"confidence":0.995605,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08268234133720398},{"word":"any","start":915.47,"end":915.79,"confidence":0.99921393,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.0949431136250496},{"word":"partial","start":915.79,"end":916.19,"confidence":0.99380153,"punctuated_word":"partial","sentiment":"neutral","sentiment_score":-0.08820894360542297},{"word":"payment","start":916.19,"end":916.67,"confidence":0.99786586,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.07201102375984192},{"word":"over","start":916.67,"end":917.06995,"confidence":0.6782599,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.11578397452831268},{"word":"the","start":917.06995,"end":917.31,"confidence":0.9807498,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13718141615390778},{"word":"last","start":917.31,"end":917.70996,"confidence":0.99929667,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.10563822090625764},{"word":"period","start":917.70996,"end":918.20996,"confidence":0.9948867,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":-0.1148163080215454},{"word":"we","start":919.865,"end":920.10504,"confidence":0.9918521,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.1953082978725433},{"word":"closed","start":920.10504,"end":920.425,"confidence":0.7663904,"punctuated_word":"closed","sentiment":"neutral","sentiment_score":-0.19259658455848697},{"word":"off","start":920.425,"end":920.66504,"confidence":0.91397023,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.1935206949710846},{"word":"because","start":920.66504,"end":920.825,"confidence":0.9873197,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2299380600452423},{"word":"we","start":920.825,"end":921.065,"confidence":0.9878109,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.24229462444782257},{"word":"didn't","start":921.065,"end":921.385,"confidence":0.9767651,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.2714540958404541},{"word":"hear","start":921.385,"end":921.625,"confidence":0.929288,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.3265531361103058},{"word":"from","start":921.625,"end":921.865,"confidence":0.9785583,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.35468998551368713},{"word":"him","start":921.865,"end":922.10504,"confidence":0.788923,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.29944437742233276},{"word":"so","start":922.10504,"end":922.425,"confidence":0.9988681,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1899174153804779},{"word":"i","start":922.425,"end":922.66504,"confidence":0.99836713,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20325934886932373},{"word":"don't","start":922.66504,"end":922.905,"confidence":0.9997516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.18538016080856323},{"word":"know","start":922.905,"end":923.145,"confidence":0.99841094,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.19867371022701263},{"word":"if","start":923.145,"end":923.385,"confidence":0.9938944,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1861322820186615},{"word":"he's","start":923.385,"end":923.885,"confidence":0.77718395,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.14854876697063446},{"word":"asked","start":931.465,"end":931.705,"confidence":0.7706768,"punctuated_word":"asked.","sentiment":"neutral","sentiment_score":-0.06365936994552612},{"word":"yeah","start":931.705,"end":932.185,"confidence":0.99061483,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0438506118953228},{"word":"and","start":932.185,"end":932.685,"confidence":0.99766016,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05041266232728958},{"word":"it's","start":935.07,"end":935.55,"confidence":0.90384936,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.07090912759304047},{"word":"income","start":935.55,"end":936.03,"confidence":0.46723258,"punctuated_word":"income","sentiment":"neutral","sentiment_score":-0.1256597638130188},{"word":"reflection","start":936.03,"end":936.53,"confidence":0.5084034,"punctuated_word":"reflection.","sentiment":"neutral","sentiment_score":-0.06720691919326782},{"word":"so","start":936.91003,"end":937.41003,"confidence":0.99861383,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0251926202327013},{"word":"if","start":937.71,"end":937.95,"confidence":0.99221534,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.030146485194563866},{"word":"he","start":937.95,"end":938.45,"confidence":0.9712207,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.039255157113075256},{"word":"if","start":941.23004,"end":941.47003,"confidence":0.992149,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05440261587500572},{"word":"he","start":941.47003,"end":941.71,"confidence":0.9994916,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.0660828948020935},{"word":"has","start":941.71,"end":942.21,"confidence":0.9966453,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.10910996049642564},{"word":"passed","start":942.75,"end":943.25,"confidence":0.9980269,"punctuated_word":"passed","sentiment":"neutral","sentiment_score":-0.1095862090587616},{"word":"away","start":943.31,"end":943.81,"confidence":0.99442357,"punctuated_word":"away","sentiment":"neutral","sentiment_score":-0.07355319708585739},{"word":"yes","start":952.415,"end":952.915,"confidence":0.76244485,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.0037659970112144943},{"word":"yeah","start":954.975,"end":955.475,"confidence":0.69641364,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0025317883118987083},{"word":"yes","start":961.86,"end":962.36,"confidence":0.8467815,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.018332650884985924},{"word":"yep","start":969.86,"end":970.36,"confidence":0.75938225,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.029010802507400513},{"word":"yes","start":978.675,"end":979.175,"confidence":0.9735122,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0011411742307245731},{"word":"looks","start":998.72,"end":999.22,"confidence":0.43198237,"punctuated_word":"Looks","sentiment":"neutral","sentiment_score":-0.010050150565803053},{"word":"like","start":999.36,"end":999.86,"confidence":0.985946,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.014222953468561172},{"word":"the","start":999.92,"end":1000.24,"confidence":0.9429579,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024793412536382675},{"word":"pay","start":1000.24,"end":1000.48,"confidence":0.21351267,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.024249562993645668},{"word":"slip","start":1000.48,"end":1000.72,"confidence":0.8547537,"punctuated_word":"slip","sentiment":"neutral","sentiment_score":-0.0195316094905138},{"word":"for","start":1000.72,"end":1000.8,"confidence":0.9609402,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01854146458208561},{"word":"the","start":1000.8,"end":1000.95996,"confidence":0.99624455,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013017277233302591},{"word":"period","start":1000.95996,"end":1001.44,"confidence":0.9967539,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.006915141828358173},{"word":"12/28/2024","start":1001.44,"end":1004.33997,"confidence":0.9697951,"punctuated_word":"12/28/2024","sentiment":"neutral","sentiment_score":-0.009459211491048336},{"word":"to","start":1006.425,"end":1006.925,"confidence":0.99184775,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.011441493406891825},{"word":"the","start":1007.225,"end":1007.545,"confidence":0.9975158,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.012928280979394913},{"word":"01/10/2025","start":1007.545,"end":1010.045,"confidence":0.98900443,"punctuated_word":"01/10/2025.","sentiment":"neutral","sentiment_score":-0.013823822140693665},{"word":"so","start":1010.745,"end":1010.865,"confidence":0.76539063,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.027123453095555305},{"word":"it","start":1010.865,"end":1010.985,"confidence":0.77764225,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03357742354273796},{"word":"was","start":1010.985,"end":1011.225,"confidence":0.8308565,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03107998333871365},{"word":"quite","start":1011.225,"end":1011.545,"confidence":0.9978041,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.03531618416309357},{"word":"some","start":1011.545,"end":1011.705,"confidence":0.9757823,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.03983383625745773},{"word":"time","start":1011.705,"end":1011.945,"confidence":0.9994246,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.03120589442551136},{"word":"ago","start":1011.945,"end":1012.445,"confidence":0.9987728,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.033315930515527725},{"word":"yep","start":1018.265,"end":1018.765,"confidence":0.8887863,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03864612430334091},{"word":"yes","start":1032.0,"end":1032.5,"confidence":0.8741194,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.021605174988508224},{"word":"yes","start":1032.72,"end":1033.22,"confidence":0.7190264,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04408890753984451},{"word":"okay","start":1040.4551,"end":1040.9551,"confidence":0.9855749,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.029814379289746284},{"word":"did","start":1092.455,"end":1092.615,"confidence":0.4638316,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.04477347806096077},{"word":"you","start":1092.615,"end":1092.775,"confidence":0.99489427,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08327992260456085},{"word":"say","start":1092.775,"end":1093.275,"confidence":0.65352356,"punctuated_word":"say?","sentiment":"neutral","sentiment_score":-0.05439506471157074},{"word":"yeah","start":1098.775,"end":1099.095,"confidence":0.88525474,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.019336093217134476},{"word":"i","start":1099.095,"end":1099.255,"confidence":0.935267,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0264937374740839},{"word":"know","start":1099.255,"end":1099.4149,"confidence":0.9867583,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.030672583729028705},{"word":"the","start":1099.4149,"end":1099.655,"confidence":0.96259665,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029772305861115456},{"word":"one","start":1099.655,"end":1100.155,"confidence":0.97722024,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.0329601913690567},{"word":"let","start":1100.615,"end":1100.855,"confidence":0.93950975,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.02811600081622601},{"word":"me","start":1100.855,"end":1101.015,"confidence":0.9997074,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02103588730096817},{"word":"have","start":1101.015,"end":1101.255,"confidence":0.9994924,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03133038803935051},{"word":"a","start":1101.255,"end":1101.335,"confidence":0.9989429,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.027691112831234932},{"word":"look","start":1101.335,"end":1101.835,"confidence":0.9996629,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.019739221781492233},{"word":"so","start":1102.855,"end":1103.095,"confidence":0.99678016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02306661196053028},{"word":"that","start":1103.095,"end":1103.335,"confidence":0.9988977,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.026414506137371063},{"word":"one","start":1103.335,"end":1103.835,"confidence":0.9836109,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.03330032527446747},{"word":"was","start":1104.135,"end":1104.635,"confidence":0.33652186,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.02236835286021233},{"word":"declined","start":1112.8401,"end":1113.3401,"confidence":0.95361423,"punctuated_word":"Declined.","sentiment":"neutral","sentiment_score":-0.29126784205436707},{"word":"that's","start":1118.785,"end":1119.285,"confidence":0.76375073,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.022460153326392177},{"word":"right","start":1119.625,"end":1120.125,"confidence":0.9530987,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.012344656512141228},{"word":"yep","start":1120.465,"end":1120.965,"confidence":0.7341022,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01998325064778328},{"word":"alright","start":1130.465,"end":1130.785,"confidence":0.91805136,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2247981429100037},{"word":"cool","start":1130.785,"end":1131.24,"confidence":0.99873877,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.23961490392684937},{"word":"did","start":1131.48,"end":1131.6,"confidence":0.977508,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.06994646787643433},{"word":"you","start":1131.6,"end":1131.72,"confidence":0.99733585,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06123345345258713},{"word":"want","start":1131.72,"end":1132.12,"confidence":0.77607405,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.05668985098600387},{"word":"my","start":1132.12,"end":1132.28,"confidence":0.990949,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06917284429073334},{"word":"direct","start":1132.28,"end":1132.6,"confidence":0.99912757,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.06516189873218536},{"word":"number","start":1132.6,"end":1132.92,"confidence":0.99985087,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.05193334072828293},{"word":"in","start":1132.92,"end":1133.0,"confidence":0.967906,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04009474068880081},{"word":"case","start":1133.0,"end":1133.24,"confidence":0.9998115,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.07414807379245758},{"word":"you've","start":1133.24,"end":1133.48,"confidence":0.9781922,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.07279063761234283},{"word":"got","start":1133.48,"end":1133.72,"confidence":0.9636932,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0889536440372467},{"word":"me","start":1133.72,"end":1133.88,"confidence":0.29869455,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08235906064510345},{"word":"cruise","start":1133.88,"end":1134.12,"confidence":0.41065502,"punctuated_word":"cruise","sentiment":"neutral","sentiment_score":0.12049823999404909},{"word":"in","start":1134.12,"end":1134.36,"confidence":0.99483407,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.10983778536319733},{"word":"the","start":1134.36,"end":1134.44,"confidence":0.9926876,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10346181690692902},{"word":"future","start":1134.44,"end":1134.94,"confidence":0.99482006,"punctuated_word":"future?","sentiment":"neutral","sentiment_score":0.019618207588791847},{"word":"so","start":1140.44,"end":1140.6799,"confidence":0.86193216,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08837452530860901},{"word":"it's","start":1140.6799,"end":1141.1799,"confidence":0.99658185,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06886666268110275},{"word":"jessie","start":1141.4,"end":1141.9,"confidence":0.7582482,"punctuated_word":"Jessie,","sentiment":"neutral","sentiment_score":0.09146984666585922},{"word":"j","start":1142.04,"end":1142.44,"confidence":0.9996588,"punctuated_word":"j","sentiment":"neutral","sentiment_score":0.056325942277908325},{"word":"e","start":1142.44,"end":1142.6799,"confidence":0.9944607,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.04084708169102669},{"word":"s","start":1142.6799,"end":1142.92,"confidence":0.83831173,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.03220713883638382},{"word":"s","start":1142.92,"end":1143.24,"confidence":0.9697383,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.03031536377966404},{"word":"e","start":1143.24,"end":1143.74,"confidence":0.8836702,"punctuated_word":"e,","sentiment":"neutral","sentiment_score":0.03160863742232323},{"word":"and","start":1147.105,"end":1147.605,"confidence":0.9964702,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017000148072838783},{"word":"038904","start":1147.745,"end":1152.485,"confidence":0.981879,"punctuated_word":"038904","sentiment":"neutral","sentiment_score":0.042056940495967865},{"word":"9445","start":1155.905,"end":1157.605,"confidence":0.99926203,"punctuated_word":"9445.","sentiment":"neutral","sentiment_score":0.02464023418724537},{"word":"alright","start":1164.55,"end":1164.87,"confidence":0.8813615,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.187457412481308},{"word":"no","start":1164.87,"end":1165.03,"confidence":0.9984327,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2764965891838074},{"word":"worries","start":1165.03,"end":1165.53,"confidence":0.9987502,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.32645606994628906},{"word":"anything","start":1165.67,"end":1166.0701,"confidence":0.8861618,"punctuated_word":"Anything","sentiment":"positive","sentiment_score":0.38668152689933777},{"word":"that","start":1166.0701,"end":1166.15,"confidence":0.853788,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.24125394225120544},{"word":"you","start":1166.15,"end":1166.31,"confidence":0.99947506,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.39287716150283813},{"word":"need","start":1166.31,"end":1166.4701,"confidence":0.97895026,"punctuated_word":"need,","sentiment":"neutral","sentiment_score":0.21855172514915464},{"word":"just","start":1166.4701,"end":1166.63,"confidence":0.9971571,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20812851190567017},{"word":"give","start":1166.63,"end":1167.13,"confidence":0.9996481,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.2643859386444092},{"word":"us","start":1167.5901,"end":1168.0901,"confidence":0.9957974,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1879192590713501},{"word":"a","start":1168.55,"end":1169.05,"confidence":0.99156123,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2367891371250153},{"word":"call","start":1169.51,"end":1170.01,"confidence":0.9981834,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.44706565141677856},{"word":"no","start":1170.4701,"end":1170.7101,"confidence":0.6897186,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.02360045164823532},{"word":"thank","start":1170.7101,"end":1170.9501,"confidence":0.9939043,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6422135233879089},{"word":"you","start":1170.9501,"end":1171.4501,"confidence":0.99895024,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5272268652915955},{"word":"alright","start":1172.2301,"end":1172.7301,"confidence":0.84356314,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.291982501745224},{"word":"bye","start":1172.87,"end":1173.37,"confidence":0.985361,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.24845945835113523}],"paragraphs":{"transcript":"\nThank you for choosing Neos Protection. Please select from one of the following options. For customer service, press 1. For claims, press 2. For the teleinterview bookings team Please note that calls may be recorded for quality and training purposes.\n\nIf you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.niosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible. Speaking with Jessie. How may I help you?\n\nYes. Good. Thank you. How are you? Yeah.\n\nNo. I can do a name search. Yeah. So that's on a Belinda. I'll just have a look.\n\nAnd could you just confirm for me your adviser code as well? Three five 9. I'm just looking at at the same time so I can get the adviser code, so it's no no rush. So it'll take forever to open. And which advisers office are you calling from as well?\n\nWhich advisers office are you calling from? Okay. Great. So, Catherine, I can see that we're waiting on pay slips to make the next benefit from the '20 March 2 to the April 20. No.\n\nYeah. They wouldn't be ready. Yeah. So so it's basically we just need that information for the next benefit. Yes.\n\nYes. Yes. It's been known for a while. Yeah. That's awkward.\n\nYeah. That one's that one's just floating along, really. Yeah. Just like the type of but they won't be ready yet. Yep.\n\nReady? Hey. That one's one of nervous. That one is still at notification stage. So we're dealing with a lawyer on that one.\n\nThey've sent through a couple of things that aren't that are not that yeah. We're just awaiting the claim pack, really. I'll just have a look. I think it was the March 6. Yeah.\n\nThrough just gonna have a look. Lawyer provided uncertified probate and death certificate with third party authority to receive benefit beneficiary information. However oh, that was me. They didn't provide the authority to act, so I requested that. I spoke to them on the screen.\n\nSo, yeah, they basically gave an authority, but it's not one that says that they can act on the client's behalf. Yeah. Yeah. Yeah. Assist at the start.\n\nYeah. I think it's I think it's a little complicated from what what they're sort of talking about. They were trying to find out if there was any beneficiaries without having our authority. So I did mention to them that they may be able to reach out to the adviser to see if if if you may have good authority to deal with them or something like that or if they if you'd just be happy to give the information. But whether or not they did that, I'm not sure.\n\nYeah. Well, they yeah. Well, we we kinda like doing well. They could be any kind of ambulance chaser, and we don't have any authority. So until they give it to you, they could be anyone.\n\nYeah. Yeah. Yeah. It's it's a really it's a really strange one. I have the feeling that potentially someone may be trying to get their hands on the money that maybe shouldn't, and that's when you get a little bit of this party party stuff.\n\nThat's all they're really doing, and they they don't know how to put in a client. Because it should be pretty easy. Most of the time, you don't need a lawyer to do a death claim. Yes. Just someone else that might kinda go, I don't know.\n\nJust get someone else to deal with it and pay them a fortune to do it very easily. Let me just yeah. And I think that was that was what I saw too. I'm just gonna have a look. 15470 five.\n\nNo. I think I think from the look of it, it was just an income support, like an IP. I still don't have access to the system and still learning something going on. And we're all on the phones today. So, like, it's been really busy.\n\nYeah. Especially, this is the other way. It's it's just like you guys are going, alright. This is great. So I don't I don't think that they would have put one on it on the basis.\n\nSo I got a on the basis. I'm just having a look at that. It does. Yes. So so, basically, what would happen is is within Super, they would fill out the claim documentation showing all of their, you know, potential beneficiaries about children or or things like that.\n\nAnd then the the trustee would determine if there's a clear beneficiary, or they may need to do claims where they would write off to yeah. They do like, write off to a bunch of people saying, you know, are you looking to claim this benefit? Blah blah blah. Indeed. Yeah.\n\nLuckily, we haven't had to do many painstaking cases lately. There's been a lot more forthcoming with with who they think it should go to. Yeah. But we yeah. Previously, we were doing a lot of Yeah.\n\nYeah. So, yeah, it'd be the sum insured from the date of claim. So that was the 05/25/2025? Yes. Yeah.\n\nAbout that. Yep. It is 2508 27Hyphen, or MiddleSchool, 440. It is closed. New benefits payable within waiting period.\n\nYes. Yep. So that's a what do we got? So it looks like it is oh, okay. So that one's being closed off.\n\nThe benefit period exhausted, but we were waiting a final pay slip to confirm if any partial payment over the last period. We closed off because we didn't hear from him. So I don't know if he's asked. Yeah. And it's income reflection.\n\nSo if he if he has passed away Yes. Yeah. Yes. Yep. Yes.\n\nLooks like the pay slip for the period 12/28/2024 to the 01/10/2025. So it was quite some time ago. Yep. Yes. Yes.\n\nOkay. Did you say? Yeah. I know the one. Let me have a look.\n\nSo that one was Declined. That's right. Yep. Alright. Cool.\n\nDid you want my direct number in case you've got me cruise in the future? So it's Jessie, j e s s e, and 038904 9445. Alright. No worries. Anything that you need, just give us a call.\n\nNo. Thank you. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for choosing Neos Protection.","start":1.04,"end":2.8999999,"sentiment":"positive","sentiment_score":0.5913445254166921},{"text":"Please select from one of the following options.","start":3.6,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.12361822929233313},{"text":"For customer service, press 1.","start":6.48,"end":8.74,"sentiment":"neutral","sentiment_score":0.04662702158093453},{"text":"For claims, press 2.","start":9.44,"end":11.3,"sentiment":"neutral","sentiment_score":0.021254306891933084},{"text":"For the teleinterview bookings team Please note that calls may be recorded for quality and training purposes.","start":12.095,"end":21.715,"sentiment":"neutral","sentiment_score":-0.05027158325538039}],"sentiment":"neutral","sentiment_score":0.1000137101742439,"num_words":40,"start":1.04,"end":21.715},{"sentences":[{"text":"If you do not wish for this to occur, please let us know when we answer your call.","start":22.335,"end":26.515,"sentiment":"neutral","sentiment_score":-0.1993511997991138},{"text":"For a copy of our privacy policy, please visit www.niosgroup.com/privacypolicy.","start":27.59,"end":36.329998,"sentiment":"neutral","sentiment_score":-0.04920902103185654},{"text":"Please hold, and one of our helpful consultants will answer your call as soon as possible.","start":37.35,"end":41.85,"sentiment":"neutral","sentiment_score":-0.03236637101508677},{"text":"Speaking with Jessie.","start":48.005,"end":49.125,"sentiment":"neutral","sentiment_score":0.046363688384493194},{"text":"How may I help you?","start":49.125,"end":50.185,"sentiment":"neutral","sentiment_score":0.13106264770030976}],"sentiment":"neutral","sentiment_score":-0.0731513353709418,"num_words":52,"start":22.335,"end":50.185},{"sentences":[{"text":"Yes.","start":54.565002,"end":54.885002,"sentiment":"neutral","sentiment_score":0.2040959000587463},{"text":"Good.","start":54.885002,"end":55.125,"sentiment":"positive","sentiment_score":0.4054620862007141},{"text":"Thank you.","start":55.125,"end":55.525,"sentiment":"positive","sentiment_score":0.41618941724300385},{"text":"How are you?","start":55.525,"end":56.265,"sentiment":"neutral","sentiment_score":0.30131004254023236},{"text":"Yeah.","start":71.009995,"end":71.509995,"sentiment":"neutral","sentiment_score":0.13788209855556488}],"sentiment":"neutral","sentiment_score":0.31046863086521626,"num_words":8,"start":54.565002,"end":71.509995},{"sentences":[{"text":"No.","start":75.605,"end":75.765,"sentiment":"neutral","sentiment_score":-0.06763112545013428},{"text":"I can do a name search.","start":75.765,"end":77.305,"sentiment":"neutral","sentiment_score":-0.04677646731336912},{"text":"Yeah.","start":92.97,"end":93.47,"sentiment":"neutral","sentiment_score":0.06210917979478836},{"text":"So that's on a Belinda.","start":94.170006,"end":95.630005,"sentiment":"neutral","sentiment_score":0.06183986589312553},{"text":"I'll just have a look.","start":95.850006,"end":97.310005,"sentiment":"neutral","sentiment_score":0.11251583546400071}],"sentiment":"neutral","sentiment_score":0.03253320873611503,"num_words":18,"start":75.605,"end":97.310005},{"sentences":[{"text":"And could you just confirm for me your adviser code as well?","start":105.235,"end":109.415,"sentiment":"neutral","sentiment_score":0.057323264268537365},{"text":"Three five 9.","start":115.715004,"end":116.855,"sentiment":"neutral","sentiment_score":0.005583769641816616},{"text":"I'm just looking at at the same time so I can get the adviser code, so it's no no rush.","start":131.77,"end":138.335,"sentiment":"neutral","sentiment_score":0.02225478277541697},{"text":"So it'll take forever to open.","start":187.97,"end":189.59,"sentiment":"neutral","sentiment_score":-0.06279077629248302},{"text":"And which advisers office are you calling from as well?","start":228.105,"end":231.245,"sentiment":"neutral","sentiment_score":-0.030983655527234078}],"sentiment":"neutral","sentiment_score":0.009081272992725466,"num_words":51,"start":105.235,"end":231.245},{"sentences":[{"text":"Which advisers office are you calling from?","start":235.12001,"end":237.38,"sentiment":"neutral","sentiment_score":-0.07400719342487198},{"text":"Okay.","start":240.48001,"end":240.88,"sentiment":"neutral","sentiment_score":0.0513036735355854},{"text":"Great.","start":240.88,"end":241.38,"sentiment":"neutral","sentiment_score":0.2697005271911621},{"text":"So, Catherine, I can see that we're waiting on pay slips to make the next benefit from the '20 March 2 to the April 20.","start":243.12001,"end":254.655,"sentiment":"neutral","sentiment_score":0.031587695013731716},{"text":"No.","start":264.45,"end":264.95,"sentiment":"neutral","sentiment_score":-0.025333210825920105}],"sentiment":"neutral","sentiment_score":0.016208943179143325,"num_words":35,"start":235.12001,"end":264.95},{"sentences":[{"text":"Yeah.","start":268.29,"end":268.61002,"sentiment":"neutral","sentiment_score":-0.011597322300076485},{"text":"They wouldn't be ready.","start":268.61002,"end":269.83002,"sentiment":"neutral","sentiment_score":-0.015162065858021379},{"text":"Yeah.","start":276.60498,"end":277.005,"sentiment":"neutral","sentiment_score":-0.020131535828113556},{"text":"So so it's basically we just need that information for the next benefit.","start":277.005,"end":282.065,"sentiment":"neutral","sentiment_score":0.03297478275803419},{"text":"Yes.","start":290.91,"end":291.41,"sentiment":"neutral","sentiment_score":0.1930229663848877}],"sentiment":"neutral","sentiment_score":0.026465901033952834,"num_words":20,"start":268.29,"end":291.41},{"sentences":[{"text":"Yes.","start":299.55,"end":299.78998,"sentiment":"neutral","sentiment_score":0.06976810842752457},{"text":"Yes.","start":299.78998,"end":299.94998,"sentiment":"neutral","sentiment_score":0.07947428524494171},{"text":"It's been known for a while.","start":299.94998,"end":301.65,"sentiment":"neutral","sentiment_score":0.06565459693471591},{"text":"Yeah.","start":317.325,"end":317.825,"sentiment":"neutral","sentiment_score":-0.06080295145511627},{"text":"That's awkward.","start":318.52502,"end":319.345,"sentiment":"negative","sentiment_score":-0.3339020609855652}],"sentiment":"neutral","sentiment_score":-0.016857918013225903,"num_words":11,"start":299.55,"end":319.345},{"sentences":[{"text":"Yeah.","start":322.75,"end":323.07,"sentiment":"neutral","sentiment_score":0.034901365637779236},{"text":"That one's that one's just floating along, really.","start":323.07,"end":325.88998,"sentiment":"neutral","sentiment_score":0.036038502119481564},{"text":"Yeah.","start":334.735,"end":334.97498,"sentiment":"neutral","sentiment_score":-0.016362862661480904},{"text":"Just like the type of but they won't be ready yet.","start":334.97498,"end":337.63498,"sentiment":"neutral","sentiment_score":-0.10251694308085875},{"text":"Yep.","start":348.96,"end":349.36,"sentiment":"neutral","sentiment_score":0.07225888222455978}],"sentiment":"neutral","sentiment_score":-0.034026407806033436,"num_words":22,"start":322.75,"end":349.36},{"sentences":[{"text":"Ready?","start":349.36,"end":349.86,"sentiment":"neutral","sentiment_score":0.05163346603512764},{"text":"Hey.","start":362.275,"end":362.59497,"sentiment":"neutral","sentiment_score":-0.10295197367668152},{"text":"That one's one of nervous.","start":362.59497,"end":364.775,"sentiment":"negative","sentiment_score":-0.39606562852859495},{"text":"That one is still at notification stage.","start":366.435,"end":369.81497,"sentiment":"negative","sentiment_score":-0.36349815130233765},{"text":"So we're dealing with a lawyer on that one.","start":371.555,"end":377.19,"sentiment":"neutral","sentiment_score":-0.20514438384109074}],"sentiment":"neutral","sentiment_score":-0.2792362245204656,"num_words":23,"start":349.36,"end":377.19},{"sentences":[{"text":"They've sent through a couple of things that aren't that are not that yeah.","start":377.19,"end":384.55,"sentiment":"neutral","sentiment_score":-0.2413615488580295},{"text":"We're just awaiting the claim pack, really.","start":384.55,"end":386.97,"sentiment":"neutral","sentiment_score":-0.2229253500699997},{"text":"I'll just have a look.","start":393.42502,"end":395.045,"sentiment":"neutral","sentiment_score":-0.04060330018401146},{"text":"I think it was the March 6.","start":395.18503,"end":397.285,"sentiment":"neutral","sentiment_score":-0.024511452232088362},{"text":"Yeah.","start":402.2,"end":402.7,"sentiment":"neutral","sentiment_score":-0.0003609228879213333}],"sentiment":"neutral","sentiment_score":-0.15630872717455907,"num_words":34,"start":377.19,"end":402.7},{"sentences":[{"text":"Through just gonna have a look.","start":402.84003,"end":405.90002,"sentiment":"neutral","sentiment_score":-0.006548428907990456},{"text":"Lawyer provided uncertified probate and death certificate with third party authority to receive benefit beneficiary information.","start":406.12003,"end":414.06003,"sentiment":"neutral","sentiment_score":0.008371428586542606},{"text":"However oh, that was me.","start":415.245,"end":417.185,"sentiment":"neutral","sentiment_score":-0.20017054826021194},{"text":"They didn't provide the authority to act, so I requested that.","start":417.245,"end":421.565,"sentiment":"neutral","sentiment_score":-0.29030371660535986},{"text":"I spoke to them on the screen.","start":421.565,"end":423.025,"sentiment":"neutral","sentiment_score":-0.10631312217031207}],"sentiment":"neutral","sentiment_score":-0.10763851544923253,"num_words":45,"start":402.84003,"end":423.025},{"sentences":[{"text":"So, yeah, they basically gave an authority, but it's not one that says that they can act on the client's behalf.","start":427.99,"end":434.16998,"sentiment":"neutral","sentiment_score":-0.08601518472035725},{"text":"Yeah.","start":438.94998,"end":439.44998,"sentiment":"neutral","sentiment_score":0.004228249192237854},{"text":"Yeah.","start":446.595,"end":447.095,"sentiment":"neutral","sentiment_score":0.017550881952047348},{"text":"Yeah.","start":447.315,"end":447.79498,"sentiment":"neutral","sentiment_score":0.014493312686681747},{"text":"Assist at the start.","start":447.79498,"end":449.095,"sentiment":"neutral","sentiment_score":0.010385568020865321}],"sentiment":"neutral","sentiment_score":-0.06173229154332408,"num_words":28,"start":427.99,"end":449.095},{"sentences":[{"text":"Yeah.","start":467.12003,"end":467.52002,"sentiment":"neutral","sentiment_score":-0.13574326038360596},{"text":"I think it's I think it's a little complicated from what what they're sort of talking about.","start":467.52002,"end":472.995,"sentiment":"negative","sentiment_score":-0.38769320004126606},{"text":"They were trying to find out if there was any beneficiaries without having our authority.","start":473.07498,"end":477.815,"sentiment":"neutral","sentiment_score":-0.3239996274312337},{"text":"So I did mention to them that they may be able to reach out to the adviser to see if if if you may have good authority to deal with them or something like that or if they if you'd just be happy to give the information.","start":478.35498,"end":491.59,"sentiment":"neutral","sentiment_score":-0.11332139539274763},{"text":"But whether or not they did that, I'm not sure.","start":493.33002,"end":497.19,"sentiment":"negative","sentiment_score":-0.36448066532611845}],"sentiment":"neutral","sentiment_score":-0.22841593676971064,"num_words":90,"start":467.12003,"end":497.19},{"sentences":[{"text":"Yeah.","start":508.265,"end":508.765,"sentiment":"neutral","sentiment_score":0.01071013230830431},{"text":"Well, they yeah.","start":508.825,"end":512.105,"sentiment":"neutral","sentiment_score":0.01176223469277223},{"text":"Well, we we kinda like doing well.","start":512.105,"end":514.26,"sentiment":"neutral","sentiment_score":0.1463922592146056},{"text":"They could be any kind of ambulance chaser, and we don't have any authority.","start":514.26,"end":518.76,"sentiment":"neutral","sentiment_score":-0.04223302512296608},{"text":"So until they give it to you, they could be anyone.","start":518.9,"end":522.28,"sentiment":"neutral","sentiment_score":-0.06478207897056233}],"sentiment":"neutral","sentiment_score":-0.006475626930801405,"num_words":36,"start":508.265,"end":522.28},{"sentences":[{"text":"Yeah.","start":534.055,"end":534.555,"sentiment":"neutral","sentiment_score":-0.08430896699428558},{"text":"Yeah.","start":537.335,"end":537.835,"sentiment":"neutral","sentiment_score":-0.2061549425125122},{"text":"Yeah.","start":542.88,"end":543.12,"sentiment":"neutral","sentiment_score":-0.2602209448814392},{"text":"It's it's a really it's a really strange one.","start":543.12,"end":545.68005,"sentiment":"negative","sentiment_score":-0.490333702829149},{"text":"I have the feeling that potentially someone may be trying to get their hands on the money that maybe shouldn't, and that's when you get a little bit of this party party stuff.","start":545.68005,"end":557.505,"sentiment":"negative","sentiment_score":-0.5379992073232477}],"sentiment":"negative","sentiment_score":-0.5048369338115056,"num_words":45,"start":534.055,"end":557.505},{"sentences":[{"text":"That's all they're really doing, and they they don't know how to put in a client.","start":558.765,"end":563.96497,"sentiment":"neutral","sentiment_score":-0.22783489525318146},{"text":"Because it should be pretty easy.","start":563.96497,"end":565.245,"sentiment":"neutral","sentiment_score":0.00942098411420981},{"text":"Most of the time, you don't need a lawyer to do a death claim.","start":565.245,"end":567.81,"sentiment":"neutral","sentiment_score":-0.18721989435809},{"text":"Yes.","start":578.05,"end":578.55,"sentiment":"neutral","sentiment_score":-0.04240681976079941},{"text":"Just someone else that might kinda go, I don't know.","start":578.69,"end":582.13,"sentiment":"neutral","sentiment_score":-0.26190488040447235}],"sentiment":"neutral","sentiment_score":-0.18875248008903037,"num_words":47,"start":558.765,"end":582.13},{"sentences":[{"text":"Just get someone else to deal with it and pay them a fortune to do it very easily.","start":582.13,"end":590.44495,"sentiment":"neutral","sentiment_score":-0.2949987672683265},{"text":"Let me just yeah.","start":598.72,"end":604.72,"sentiment":"neutral","sentiment_score":-0.09135468862950802},{"text":"And I think that was that was what I saw too.","start":604.72,"end":608.08,"sentiment":"neutral","sentiment_score":-0.09554980424317447},{"text":"I'm just gonna have a look.","start":608.08,"end":609.62,"sentiment":"neutral","sentiment_score":0.011903673565636078},{"text":"15470 five.","start":611.295,"end":613.155,"sentiment":"neutral","sentiment_score":0.000805528718046844}],"sentiment":"neutral","sentiment_score":-0.16227832471202241,"num_words":41,"start":582.13,"end":613.155},{"sentences":[{"text":"No.","start":632.41003,"end":632.57,"sentiment":"neutral","sentiment_score":-0.12412936240434648},{"text":"I think I think from the look of it, it was just an income support, like an IP.","start":632.57,"end":642.765,"sentiment":"neutral","sentiment_score":-0.19744115074475607},{"text":"I still don't have access to the system and still learning something going on.","start":644.585,"end":649.885,"sentiment":"neutral","sentiment_score":-0.2868113379393305},{"text":"And we're all on the phones today.","start":654.73004,"end":656.49,"sentiment":"neutral","sentiment_score":-0.21078279614448547},{"text":"So, like, it's been really busy.","start":656.49,"end":658.59,"sentiment":"neutral","sentiment_score":-0.2326519638299942}],"sentiment":"neutral","sentiment_score":-0.2296700035424336,"num_words":46,"start":632.41003,"end":658.59},{"sentences":[{"text":"Yeah.","start":663.995,"end":664.495,"sentiment":"neutral","sentiment_score":-0.05171641707420349},{"text":"Especially, this is the other way.","start":664.71497,"end":666.15497,"sentiment":"neutral","sentiment_score":-0.07576537132263184},{"text":"It's it's just like you guys are going, alright.","start":666.15497,"end":668.735,"sentiment":"neutral","sentiment_score":-0.025979326003127627},{"text":"This is great.","start":669.035,"end":669.935,"sentiment":"positive","sentiment_score":0.5807423194249471},{"text":"So I don't I don't think that they would have put one on it on the basis.","start":671.27496,"end":675.295,"sentiment":"neutral","sentiment_score":-0.07357126649688273}],"sentiment":"neutral","sentiment_score":-0.0069057542002863345,"num_words":36,"start":663.995,"end":675.295},{"sentences":[{"text":"So I got a on the basis.","start":677.13,"end":682.65,"sentiment":"neutral","sentiment_score":-0.028492481048618044},{"text":"I'm just having a look at that.","start":682.65,"end":684.43,"sentiment":"neutral","sentiment_score":-0.02684221789240837},{"text":"It does.","start":693.09503,"end":693.755,"sentiment":"neutral","sentiment_score":-0.0349581278860569},{"text":"Yes.","start":695.015,"end":695.515,"sentiment":"neutral","sentiment_score":0.0028517935425043106},{"text":"So so, basically, what would happen is is within Super, they would fill out the claim documentation showing all of their, you know, potential beneficiaries about children or or things like that.","start":695.655,"end":711.45,"sentiment":"neutral","sentiment_score":0.0007628971652593464}],"sentiment":"neutral","sentiment_score":-0.008775400929152966,"num_words":49,"start":677.13,"end":711.45},{"sentences":[{"text":"And then the the trustee would determine if there's a clear beneficiary, or they may need to do claims where they would write off to yeah.","start":711.59,"end":723.645,"sentiment":"neutral","sentiment_score":-0.015461297096827855},{"text":"They do like, write off to a bunch of people saying, you know, are you looking to claim this benefit?","start":723.645,"end":729.565,"sentiment":"neutral","sentiment_score":-0.04750114595517516},{"text":"Blah blah blah.","start":729.565,"end":730.385,"sentiment":"neutral","sentiment_score":-0.11937097211678822},{"text":"Indeed.","start":733.38,"end":733.88,"sentiment":"neutral","sentiment_score":-0.13067062199115753},{"text":"Yeah.","start":738.9,"end":739.22003,"sentiment":"neutral","sentiment_score":0.09672288596630096}],"sentiment":"neutral","sentiment_score":-0.03419759403914213,"num_words":51,"start":711.59,"end":739.22003},{"sentences":[{"text":"Luckily, we haven't had to do many painstaking cases lately.","start":739.22003,"end":743.14,"sentiment":"neutral","sentiment_score":0.010926095023751258},{"text":"There's been a lot more forthcoming with with who they think it should go to.","start":743.14,"end":747.72003,"sentiment":"neutral","sentiment_score":0.05122029595077038},{"text":"Yeah.","start":748.85504,"end":749.35504,"sentiment":"neutral","sentiment_score":-0.008982053026556969},{"text":"But we yeah.","start":749.815,"end":750.935,"sentiment":"neutral","sentiment_score":-0.03951607023676237},{"text":"Previously, we were doing a lot of Yeah.","start":750.935,"end":773.06,"sentiment":"neutral","sentiment_score":-0.0824723084224388}],"sentiment":"neutral","sentiment_score":0.0024393691454787513,"num_words":37,"start":739.22003,"end":773.06},{"sentences":[{"text":"Yeah.","start":773.06,"end":773.56,"sentiment":"neutral","sentiment_score":-0.0023487680591642857},{"text":"So, yeah, it'd be the sum insured from the date of claim.","start":773.94,"end":784.265,"sentiment":"neutral","sentiment_score":-0.0020589959264422455},{"text":"So that was the 05/25/2025?","start":784.265,"end":787.885,"sentiment":"neutral","sentiment_score":-0.002055218582972884},{"text":"Yes.","start":790.585,"end":791.085,"sentiment":"neutral","sentiment_score":0.01630682311952114},{"text":"Yeah.","start":793.88,"end":794.38,"sentiment":"neutral","sentiment_score":0.021510273218154907}],"sentiment":"neutral","sentiment_score":0.0000242142123170197,"num_words":20,"start":773.06,"end":794.38},{"sentences":[{"text":"About that.","start":794.60004,"end":795.5,"sentiment":"neutral","sentiment_score":-0.0093399528414011},{"text":"Yep.","start":808.205,"end":808.685,"sentiment":"neutral","sentiment_score":0.00891163945198059},{"text":"It is 2508 27Hyphen, or MiddleSchool, 440.","start":808.685,"end":820.22504,"sentiment":"neutral","sentiment_score":0.006207347448383059},{"text":"It is closed.","start":860.43,"end":861.89,"sentiment":"neutral","sentiment_score":-0.3115050792694092},{"text":"New benefits payable within waiting period.","start":863.885,"end":866.305,"sentiment":"neutral","sentiment_score":-0.17946210751930872}],"sentiment":"neutral","sentiment_score":-0.10408445879032738,"num_words":19,"start":794.60004,"end":866.305},{"sentences":[{"text":"Yes.","start":874.685,"end":875.185,"sentiment":"neutral","sentiment_score":0.014764749445021152},{"text":"Yep.","start":887.56,"end":888.06,"sentiment":"neutral","sentiment_score":-0.0023432173766195774},{"text":"So that's a what do we got?","start":889.24,"end":895.92,"sentiment":"neutral","sentiment_score":-0.0225776769220829},{"text":"So it looks like it is oh, okay.","start":896.313,"end":903.957,"sentiment":"neutral","sentiment_score":-0.045704086776822805},{"text":"So that one's being closed off.","start":905.23,"end":907.81,"sentiment":"neutral","sentiment_score":-0.09622100616494815}],"sentiment":"neutral","sentiment_score":-0.04732960598219348,"num_words":23,"start":874.685,"end":907.81},{"sentences":[{"text":"The benefit period exhausted, but we were waiting a final pay slip to confirm if any partial payment over the last period.","start":910.11,"end":918.20996,"sentiment":"neutral","sentiment_score":-0.092864336615259},{"text":"We closed off because we didn't hear from him.","start":919.865,"end":922.10504,"sentiment":"neutral","sentiment_score":-0.2561999840868844},{"text":"So I don't know if he's asked.","start":922.10504,"end":931.705,"sentiment":"neutral","sentiment_score":-0.16793872203145707},{"text":"Yeah.","start":931.705,"end":932.185,"sentiment":"neutral","sentiment_score":-0.0438506118953228},{"text":"And it's income reflection.","start":932.185,"end":936.53,"sentiment":"neutral","sentiment_score":-0.07854711823165417}],"sentiment":"neutral","sentiment_score":-0.1368005907292976,"num_words":43,"start":910.11,"end":936.53},{"sentences":[{"text":"So if he if he has passed away Yes.","start":936.91003,"end":952.915,"sentiment":"neutral","sentiment_score":-0.05678834854107764},{"text":"Yeah.","start":954.975,"end":955.475,"sentiment":"neutral","sentiment_score":-0.0025317883118987083},{"text":"Yes.","start":961.86,"end":962.36,"sentiment":"neutral","sentiment_score":0.018332650884985924},{"text":"Yep.","start":969.86,"end":970.36,"sentiment":"neutral","sentiment_score":-0.029010802507400513},{"text":"Yes.","start":978.675,"end":979.175,"sentiment":"neutral","sentiment_score":0.0011411742307245731}],"sentiment":"neutral","sentiment_score":-0.04024337712102211,"num_words":13,"start":936.91003,"end":979.175},{"sentences":[{"text":"Looks like the pay slip for the period 12/28/2024 to the 01/10/2025.","start":998.72,"end":1010.045,"sentiment":"neutral","sentiment_score":-0.014914531726390123},{"text":"So it was quite some time ago.","start":1010.745,"end":1012.445,"sentiment":"neutral","sentiment_score":-0.03306467219122818},{"text":"Yep.","start":1018.265,"end":1018.765,"sentiment":"neutral","sentiment_score":0.03864612430334091},{"text":"Yes.","start":1032.0,"end":1032.5,"sentiment":"neutral","sentiment_score":0.021605174988508224},{"text":"Yes.","start":1032.72,"end":1033.22,"sentiment":"neutral","sentiment_score":0.04408890753984451}],"sentiment":"neutral","sentiment_score":-0.013913039964708414,"num_words":22,"start":998.72,"end":1033.22},{"sentences":[{"text":"Okay.","start":1040.4551,"end":1040.9551,"sentiment":"neutral","sentiment_score":0.029814379289746284},{"text":"Did you say?","start":1092.455,"end":1093.275,"sentiment":"neutral","sentiment_score":-0.060816155125697456},{"text":"Yeah.","start":1098.775,"end":1099.095,"sentiment":"neutral","sentiment_score":-0.019336093217134476},{"text":"I know the one.","start":1099.095,"end":1100.155,"sentiment":"neutral","sentiment_score":-0.02997470460832119},{"text":"Let me have a look.","start":1100.615,"end":1101.835,"sentiment":"neutral","sentiment_score":-0.02558252215385437}],"sentiment":"neutral","sentiment_score":-0.02998440060764551,"num_words":14,"start":1040.4551,"end":1101.835},{"sentences":[{"text":"So that one was Declined.","start":1102.855,"end":1113.3401,"sentiment":"neutral","sentiment_score":-0.07928352765738964},{"text":"That's right.","start":1118.785,"end":1120.125,"sentiment":"neutral","sentiment_score":-0.005057748407125475},{"text":"Yep.","start":1120.465,"end":1120.965,"sentiment":"neutral","sentiment_score":0.01998325064778328},{"text":"Alright.","start":1130.465,"end":1130.785,"sentiment":"neutral","sentiment_score":0.2247981429100037},{"text":"Cool.","start":1130.785,"end":1131.24,"sentiment":"neutral","sentiment_score":0.23961490392684937}],"sentiment":"neutral","sentiment_score":0.007786316238343719,"num_words":10,"start":1102.855,"end":1131.24},{"sentences":[{"text":"Did you want my direct number in case you've got me cruise in the future?","start":1131.48,"end":1134.94,"sentiment":"neutral","sentiment_score":0.0723933375130097},{"text":"So it's Jessie, j e s s e, and 038904 9445.","start":1140.44,"end":1157.605,"sentiment":"neutral","sentiment_score":0.04761022921990265},{"text":"Alright.","start":1164.55,"end":1164.87,"sentiment":"neutral","sentiment_score":0.187457412481308},{"text":"No worries.","start":1164.87,"end":1165.53,"sentiment":"neutral","sentiment_score":0.3014763295650482},{"text":"Anything that you need, just give us a call.","start":1165.67,"end":1170.01,"sentiment":"neutral","sentiment_score":0.2870725393295288}],"sentiment":"neutral","sentiment_score":0.13114935551819049,"num_words":38,"start":1131.48,"end":1170.01},{"sentences":[{"text":"No.","start":1170.4701,"end":1170.7101,"sentiment":"neutral","sentiment_score":-0.02360045164823532},{"text":"Thank you.","start":1170.7101,"end":1171.4501,"sentiment":"positive","sentiment_score":0.5847201943397522},{"text":"Alright.","start":1172.2301,"end":1172.7301,"sentiment":"neutral","sentiment_score":0.291982501745224},{"text":"Bye.","start":1172.87,"end":1173.37,"sentiment":"neutral","sentiment_score":0.24845945835113523}],"sentiment":"positive","sentiment_score":0.33725637942552567,"num_words":5,"start":1170.4701,"end":1173.37}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for choosing Neos Protection. Please select from one of the following options. For customer service, press 1. For claims, press 2. For the teleinterview bookings team Please note that calls may be recorded for quality and training purposes.\n\nIf you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.niosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible. Speaking with Jessie. How may I help you?\n\nChannel 0: Hi, Jessie. Rebecca from x t financial. How are you going?\n\nChannel 1: Yes. Good. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you. How are you?\n\nChannel 0: Just bear with me. Yeah. Really good. Thanks, darling. I just wanted to touch base and get a bit of an update with regards to a few of my clients going through the claims, which I could place.\n\nChannel 1: Yeah.\n\nChannel 0: I have some claim numbers. We're gonna do a policy on the search, if that's okay.\n\nChannel 1: No. I can do a name search.\n\nChannel 0: Cool. Let's do that then. So first client I have is Katherine, k a t h e r I n e. Last name is k w, e e.\n\nChannel 1: Yeah. So that's on a Belinda. I'll just have a look. And could you just confirm for me your adviser code as well?\n\nChannel 0: Oh, I sure probably could. Give me one second. I'll just it's 8978.\n\nChannel 1: Three five 9. I'm just looking at at the same time so I can get the adviser code, so it's no no rush. So it'll take forever to open.\n\nChannel 0: No. You're so fine.\n\nChannel 1: And which advisers office are you calling from as well?\n\nChannel 0: Sorry. What was that?\n\nChannel 1: Which advisers office are you calling from?\n\nChannel 0: Oh,\n\nChannel 1: Okay. Great.\n\nChannel 0: HP Financial.\n\nChannel 1: So, Catherine, I can see that we're waiting on pay slips to make the next benefit from the '20\n\nChannel 0: Roughly\n\nChannel 1: March\n\nChannel 0: fifteen\n\nChannel 1: 2 to\n\nChannel 0: '16.\n\nChannel 1: the April 20.\n\nChannel 0: I don't know if I'm free to twenty seconds. So four. Alright. So you wouldn't expect those payslips until\n\nChannel 1: No.\n\nChannel 0: until the end date. Like, for\n\nChannel 1: Yeah. They\n\nChannel 0: or do you\n\nChannel 1: wouldn't\n\nChannel 0: need\n\nChannel 1: be\n\nChannel 0: them?\n\nChannel 1: ready.\n\nChannel 0: Cool. So it's it's not an outstanding. It's just a it'll be a pending for that time.\n\nChannel 1: Yeah. So so it's basically we just need that information for the next benefit.\n\nChannel 0: Yep. Okay. So that's okay. Perfect. I because I I I I went first with the I spoke with her last night.\n\nI went through and and called\n\nChannel 1: Yes.\n\nChannel 0: all my claims guys just to touch base with them and see how they were going, and especially going through a longer term claim, which she's obviously on an ongoing IP claim.\n\nChannel 1: Yes. Yes.\n\nChannel 0: And\n\nChannel 1: It's been known for\n\nChannel 0: she\n\nChannel 1: a while.\n\nChannel 0: yeah. She indicated that she's been in contact with you guys. Claims been going really, really well, and I think that was yours. And I think I'd come to you guys, make sure that everything's flowing smoothly, check to see whether there's anything we needed to while I was calling you about a couple other clients. I figured I'd try to somehow want to.\n\nBut\n\nChannel 1: Yeah.\n\nChannel 0: if she's\n\nChannel 1: That's\n\nChannel 0: all\n\nChannel 1: awkward.\n\nChannel 0: swimming, then that's fantastic.\n\nChannel 1: Yeah. That one's that one's just floating along, really.\n\nChannel 0: Yes. So that would be 21. Perfect. So just each month, you guys would get the papers would be placed.\n\nChannel 1: Yeah. Just like the type of but they won't be ready yet.\n\nChannel 0: Oh, no. Absolutely. Perfect. Alright. Well, that's all done with Katherine.\n\nNext one I have when you're ready.\n\nChannel 1: Yep. Ready?\n\nChannel 0: Mhmm. Sarah, and last name is r a n t a, l l. Once again, testing, so we make a recommendation that that is something people need to have. Most now time,\n\nChannel 1: Hey. That one's one of nervous. That one is still at notification stage. So we're dealing with a lawyer on that one. They've sent through a couple of things that aren't that are not that yeah.\n\nWe're just awaiting the claim pack, really. I'll just have a look. I think it was the March 6. Yeah. Through just gonna have a look.\n\nLawyer provided uncertified probate and death certificate with third party authority to receive benefit beneficiary information. However oh, that was me. They didn't provide the authority to act, so I requested that. I spoke to them on the screen.\n\nChannel 0: Yes. Yes.\n\nChannel 1: So, yeah, they basically gave an authority, but it's not one that says that they can act on the client's behalf.\n\nChannel 0: Yeah. Yeah. And I've got to the letter you're talking about.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So they're just basically at, like, initial stages making small little inquiries, and that's about it.\n\nChannel 1: Yeah. Yeah. Assist at\n\nChannel 0: Yeah.\n\nChannel 1: the start.\n\nChannel 0: Yeah. Okay. No. That's okay. And then, obviously, they're gonna claim to call.\n\nBecause, yeah, we drive reaching out to the estate, and they basically directed us to the lawyer, and the lawyer is going directly through you guys. So leaving us with that.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: I think it's I think it's a little complicated from what what they're sort of talking about. They were trying to find out if there was any beneficiaries without having our authority. So I did mention to them that they may be able to reach out to the adviser to see if if if you may have good authority to deal with them or something like that or if they if you'd just be happy to give the information. But whether or not they did that, I'm not sure.\n\nChannel 0: I with the letter of probation, we talked to the person that's listed on the probate, I. E. The executor, but not the lawyer. We're\n\nChannel 1: Yeah.\n\nChannel 0: very much\n\nChannel 1: Well,\n\nChannel 0: the\n\nChannel 1: they\n\nChannel 0: same as what you guys would do.\n\nChannel 1: yeah. Well, we we kinda like doing well. They could be any kind of ambulance chaser, and we don't have any authority. So until they give it to you, they could be anyone.\n\nChannel 0: Correct. Yeah. It's so silly. And it just it's it's so weird, like, because the client's super funds are already paid up. Like, the money went and\n\nChannel 1: Yeah.\n\nChannel 0: paid out, like, December. So it was pretty quick turnaround.\n\nChannel 1: Yeah.\n\nChannel 0: But I just need to be dragging the heels of the insurance plan to make that.\n\nChannel 1: Yeah. It's it's a really it's a really strange one. I have the feeling that potentially someone may be trying to get their hands on the money that maybe shouldn't, and that's when you get a little bit of this party party stuff.\n\nChannel 0: Yeah.\n\nChannel 1: That's all they're\n\nChannel 0: Oh, boy.\n\nChannel 1: really doing, and they they don't know how to put in a client. Because it should be pretty easy. Most of the time, you don't need a lawyer to do a death claim.\n\nChannel 0: No. That's one of the easiest claims to do. I mean, look look, you and I, we we we deal with it. Of course, it's easy, but, you know,\n\nChannel 1: Yes.\n\nChannel 0: we're not the ones\n\nChannel 1: Just\n\nChannel 0: coming\n\nChannel 1: someone else\n\nChannel 0: through\n\nChannel 1: that might\n\nChannel 0: from\n\nChannel 1: kinda go,\n\nChannel 0: it.\n\nChannel 1: I don't know. Just get someone else to deal with it and pay them\n\nChannel 0: Very\n\nChannel 1: a fortune\n\nChannel 0: much.\n\nChannel 1: to do it\n\nChannel 0: So. Yeah. If\n\nChannel 1: very\n\nChannel 0: I'm\n\nChannel 1: easily.\n\nChannel 0: correct in what I'm saying, there is not a benefit account, is that? I was having a look through\n\nChannel 1: Let\n\nChannel 0: it before\n\nChannel 1: me just\n\nChannel 0: I told you, and looking through everything. I don't think there was actually a beneficiary listed\n\nChannel 1: yeah. And I think that was\n\nChannel 0: on\n\nChannel 1: that was what I saw too. I'm just gonna have a\n\nChannel 0: this\n\nChannel 1: look. 15470\n\nChannel 0: file.\n\nChannel 1: five. No. I think I think from the look of it, it was just an income support, like an IP. I still don't have access to the system and still learning something going on. And we're all on the phones today.\n\nSo, like, it's been really busy. Yeah. Especially, this is the other way. It's it's just like you guys are going, alright. This is great.\n\nSo I don't I don't think that they would have put one on it on the\n\nChannel 0: Yeah.\n\nChannel 1: basis. So I\n\nChannel 0: Okay.\n\nChannel 1: got a on the\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: basis. I'm just having a look at that.\n\nChannel 0: Which makes sense. They wouldn't have been, but it's kind of painful because the IP policy of we have that desk. Lobs on\n\nChannel 1: It does.\n\nChannel 0: yeah. Attached to\n\nChannel 1: Yes.\n\nChannel 0: it.\n\nChannel 1: So so, basically, what would happen is is within Super, they would fill out the claim documentation showing all of their, you know, potential beneficiaries about children or or things like that. And then the the trustee would determine if there's a clear beneficiary, or they may\n\nChannel 0: Yes.\n\nChannel 1: need to do claims where\n\nChannel 0: Claims\n\nChannel 1: they would\n\nChannel 0: taking.\n\nChannel 1: write off to\n\nChannel 0: Yeah.\n\nChannel 1: yeah. They do like, write off to a bunch of people saying, you know, are you looking to claim\n\nChannel 0: We\n\nChannel 1: this\n\nChannel 0: just\n\nChannel 1: benefit?\n\nChannel 0: have\n\nChannel 1: Blah blah blah.\n\nChannel 0: yeah. Claims taking some absolute\n\nChannel 1: Indeed.\n\nChannel 0: pain for everyone involved. No. That's absolutely fine. Cool.\n\nChannel 1: Yeah. Luckily, we haven't had to do many painstaking cases lately. There's been a lot more forthcoming with with who\n\nChannel 0: Hello?\n\nChannel 1: they\n\nChannel 0: Good.\n\nChannel 1: think it should go to. Yeah. But we yeah.\n\nChannel 0: I like\n\nChannel 1: Previously,\n\nChannel 0: that.\n\nChannel 1: we were doing a lot of\n\nChannel 0: And then that's that's a pain in the neck. Cool. So Lloyd's going through it. Realistically, it's what's it gonna be? It's gonna be like it's gonna be $50, really.\n\nBecause it's six times the uninsured up to 50. I can't remember correctly.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So\n\nChannel 1: So,\n\nChannel 0: it'll be $46.07 70.\n\nChannel 1: yeah, it'd be the sum insured from the date\n\nChannel 0: She\n\nChannel 1: of\n\nChannel 0: passed.\n\nChannel 1: claim.\n\nChannel 0: Yeah.\n\nChannel 1: So that was the 05/25/2025?\n\nChannel 0: Yeah. Of course. Of course.\n\nChannel 1: Yes.\n\nChannel 0: So maybe a little bit less, but yeah. Same time. That's\n\nChannel 1: Yeah.\n\nChannel 0: okay. No.\n\nChannel 1: About\n\nChannel 0: No. That's\n\nChannel 1: that.\n\nChannel 0: fine. Cool. So that's going through. It's nothing to have to do with the lawyer. They got in hand being up to paying other what was it?\n\nIs there a client number attached?\n\nChannel 1: Yep. It is 2508\n\nChannel 0: Yep.\n\nChannel 1: 27Hyphen, or MiddleSchool, 440.\n\nChannel 0: 0. Cool. Perfect. So next client I have I'm just making sure I was giving you your client. Next client I have is Kristen, k I r s t I n.\n\nYeah. It's Baker. Last name, Baker. I have a funny feeling this claim was actually declined late last year because she went back to work within the waiting period.\n\nChannel 1: It is closed. New benefits payable within waiting period.\n\nChannel 0: Cool. Cool. Absolutely perfect. Perfect. I just wanted to make sure that I can actually strike up a little bit like\n\nChannel 1: Yes.\n\nChannel 0: thing that outside of one, I have Timothy, last name, Elvy, e l v e y.\n\nChannel 1: Yep. So that's a\n\nChannel 0: Ongoing\n\nChannel 1: what\n\nChannel 0: IP,\n\nChannel 1: do\n\nChannel 0: and he's closed\n\nChannel 1: we\n\nChannel 0: the terminal illness\n\nChannel 1: got?\n\nChannel 0: card as well.\n\nChannel 1: So it looks like it is oh, okay. So that one's being closed off. The benefit period exhausted, but we were waiting a final pay slip to confirm if any partial payment over the last period.\n\nChannel 0: Okay.\n\nChannel 1: We closed off because we didn't hear from him. So I don't know if he's\n\nChannel 0: So there's possibly a partial payment out today?\n\nChannel 1: asked. Yeah. And it's income reflection. So if he if he has passed away\n\nChannel 0: He has which is why the policy is still but he's\n\nChannel 1: Yes.\n\nChannel 0: terminal\n\nChannel 1: Yeah.\n\nChannel 0: through is supercharger stuff like that. We've kept the IT benefits, obviously, still is. And,\n\nChannel 1: Yes.\n\nChannel 0: yeah, I'm just gonna put things right out. But at this current\n\nChannel 1: Yep.\n\nChannel 0: stage, we're looking at probably six to ten months before he does pass. At that\n\nChannel 1: Yes.\n\nChannel 0: page. We yeah. We'll we'll see from there. But the partial so possible, what what what debt range for the payslip would would you require for that partial partial payment? Because if I can get them issued to you guys, you guys can obviously\n\nChannel 1: Looks like the pay slip for the period 12/28/2024\n\nChannel 0: yep.\n\nChannel 1: to the 01/10/2025. So it was quite some time ago.\n\nChannel 0: Yep. Okay. That's okay. Alright. I'll see if I can get that payslip and\n\nChannel 1: Yep.\n\nChannel 0: and get that through to you guys so that way we can close it off properly if there's any paid. And then I will obviously, I'll notify you guys when he does come, but at this point, he's\n\nChannel 1: Yes.\n\nChannel 0: still\n\nChannel 1: Yes.\n\nChannel 0: on. So happy that. Cool. Alright. I will pop\n\nChannel 1: Okay.\n\nChannel 0: that. Where did you go? There you are. What is that? That is the We have that's one more.\n\nTwo three. Oh, Yeah. I again believe this was the complaint, to be honest. Because he doesn't meet the\n\nChannel 1: Did you\n\nChannel 0: the definition.\n\nChannel 1: say?\n\nChannel 0: But he's meeting. Yes. H I g g I n s.\n\nChannel 1: Yeah. I know the one. Let me have a look. So that one was\n\nChannel 0: Yeah.\n\nChannel 1: Declined.\n\nChannel 0: Because it doesn't make that decision.\n\nChannel 1: That's right. Yep.\n\nChannel 0: Yeah. No. That's absolutely cool. Perfect. Amazing.\n\nThat is everyone with you guys.\n\nChannel 1: Alright. Cool. Did you want my direct number in case you've got me cruise in the future? So it's Jessie, j e s s e, and 038904\n\nChannel 0: Yep. Yep.\n\nChannel 1: 9445. Alright. No worries. Anything that you need, just give us\n\nChannel 0: I\n\nChannel 1: a\n\nChannel 0: will. Thanks, love.\n\nChannel 1: call.\n\nChannel 0: I'll talk to\n\nChannel 1: No.\n\nChannel 0: you later.\n\nChannel 1: Thank you. Alright. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for choosing Neos Protection.","start":1.04,"end":2.8999999,"sentiment":"positive","sentiment_score":0.5913445254166921},{"text":"Please select from one of the following options.","start":3.6,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.12361822929233313},{"text":"For customer service, press 1.","start":6.48,"end":8.74,"sentiment":"neutral","sentiment_score":0.04662702158093453},{"text":"For claims, press 2.","start":9.44,"end":11.3,"sentiment":"neutral","sentiment_score":0.021254306891933084},{"text":"For the teleinterview bookings team Please note that calls may be recorded for quality and training purposes.","start":12.095,"end":21.715,"sentiment":"neutral","sentiment_score":-0.05027158325538039}],"sentiment":"neutral","sentiment_score":0.1000137101742439,"channel":1,"num_words":40,"start":1.04,"end":21.715},{"sentences":[{"text":"If you do not wish for this to occur, please let us know when we answer your call.","start":22.335,"end":26.515,"sentiment":"neutral","sentiment_score":-0.1993511997991138},{"text":"For a copy of our privacy policy, please visit www.niosgroup.com/privacypolicy.","start":27.59,"end":36.329998,"sentiment":"neutral","sentiment_score":-0.04920902103185654},{"text":"Please hold, and one of our helpful consultants will answer your call as soon as possible.","start":37.35,"end":41.85,"sentiment":"neutral","sentiment_score":-0.03236637101508677},{"text":"Speaking with Jessie.","start":48.005,"end":49.125,"sentiment":"neutral","sentiment_score":0.046363688384493194},{"text":"How may I help you?","start":49.125,"end":50.185,"sentiment":"neutral","sentiment_score":0.13106264770030976}],"sentiment":"neutral","sentiment_score":-0.0731513353709418,"channel":1,"num_words":52,"start":22.335,"end":50.185},{"sentences":[{"text":"Hi, Jessie.","start":51.055,"end":51.855003,"sentiment":"neutral","sentiment_score":0.11578498780727386},{"text":"Rebecca from x t financial.","start":51.855003,"end":53.055,"sentiment":"neutral","sentiment_score":0.10806238800287246},{"text":"How are you going?","start":53.055,"end":53.955,"sentiment":"neutral","sentiment_score":0.19464312121272087}],"sentiment":"neutral","sentiment_score":0.14095040004361759,"channel":0,"num_words":11,"start":51.055,"end":53.955},{"sentences":[{"text":"Yes.","start":54.565002,"end":54.885002,"sentiment":"neutral","sentiment_score":0.2040959000587463},{"text":"Good.","start":54.885002,"end":55.125,"sentiment":"positive","sentiment_score":0.4054620862007141},{"text":"Thank","start":55.125,"end":55.365,"sentiment":"positive","sentiment_score":0.4334280490875244}],"sentiment":"positive","sentiment_score":0.3476620117823283,"channel":1,"num_words":3,"start":54.565002,"end":55.365},{"sentences":[{"text":"Yeah.","start":55.350002,"end":55.83,"sentiment":"positive","sentiment_score":0.4135619103908539}],"sentiment":"positive","sentiment_score":0.4135619103908539,"channel":0,"num_words":1,"start":55.350002,"end":55.83},{"sentences":[{"text":"you.","start":55.365,"end":55.525,"sentiment":"positive","sentiment_score":0.3989507853984833},{"text":"How are you?","start":55.525,"end":56.265,"sentiment":"neutral","sentiment_score":0.30131004254023236}],"sentiment":"neutral","sentiment_score":0.3257202282547951,"channel":1,"num_words":4,"start":55.365,"end":56.265},{"sentences":[{"text":"Just bear with me.","start":55.83,"end":56.97,"sentiment":"neutral","sentiment_score":0.15966366603970528},{"text":"Yeah.","start":57.43,"end":57.83,"sentiment":"positive","sentiment_score":0.35766682028770447},{"text":"Really good.","start":57.83,"end":58.230003,"sentiment":"positive","sentiment_score":0.639071136713028},{"text":"Thanks, darling.","start":58.230003,"end":58.97,"sentiment":"positive","sentiment_score":0.7416385114192963},{"text":"I just wanted to touch base and get a bit of an update with regards to a few of my clients going through the claims, which I could place.","start":59.99,"end":70.015,"sentiment":"neutral","sentiment_score":0.32867093332882585}],"sentiment":"positive","sentiment_score":0.34971573282229274,"channel":0,"num_words":38,"start":55.83,"end":70.015},{"sentences":[{"text":"Yeah.","start":71.009995,"end":71.509995,"sentiment":"neutral","sentiment_score":0.13788209855556488}],"sentiment":"neutral","sentiment_score":0.13788209855556488,"channel":1,"num_words":1,"start":71.009995,"end":71.509995},{"sentences":[{"text":"I have some claim numbers.","start":71.115,"end":72.735,"sentiment":"neutral","sentiment_score":0.08144703805446625},{"text":"We're gonna do a policy on the search, if that's okay.","start":72.795,"end":75.455,"sentiment":"neutral","sentiment_score":0.09326814927838066}],"sentiment":"neutral","sentiment_score":0.0895740520209074,"channel":0,"num_words":16,"start":71.115,"end":75.455},{"sentences":[{"text":"No.","start":75.605,"end":75.765,"sentiment":"neutral","sentiment_score":-0.06763112545013428},{"text":"I can do a name search.","start":75.765,"end":77.305,"sentiment":"neutral","sentiment_score":-0.04677646731336912}],"sentiment":"neutral","sentiment_score":-0.049755704190049856,"channel":1,"num_words":7,"start":75.605,"end":77.305},{"sentences":[{"text":"Cool.","start":78.715,"end":79.215,"sentiment":"neutral","sentiment_score":0.25080233812332153},{"text":"Let's do that then.","start":79.595,"end":80.7,"sentiment":"neutral","sentiment_score":0.1842077188193798},{"text":"So first client I have is Katherine, k a t h e r I n e.","start":81.18,"end":88.159996,"sentiment":"neutral","sentiment_score":0.050977060571312904},{"text":"Last name is k w, e e.","start":88.38,"end":90.95999,"sentiment":"neutral","sentiment_score":0.03027576713689736}],"sentiment":"neutral","sentiment_score":0.07197130544643317,"channel":0,"num_words":28,"start":78.715,"end":90.95999},{"sentences":[{"text":"Yeah.","start":92.97,"end":93.47,"sentiment":"neutral","sentiment_score":0.06210917979478836},{"text":"So that's on a Belinda.","start":94.170006,"end":95.630005,"sentiment":"neutral","sentiment_score":0.06183986589312553},{"text":"I'll just have a look.","start":95.850006,"end":97.310005,"sentiment":"neutral","sentiment_score":0.11251583546400071},{"text":"And could you just confirm for me your adviser code as well?","start":105.235,"end":109.415,"sentiment":"neutral","sentiment_score":0.057323264268537365}],"sentiment":"neutral","sentiment_score":0.07051160251316817,"channel":1,"num_words":23,"start":92.97,"end":109.415},{"sentences":[{"text":"Oh, I sure probably could.","start":110.78,"end":112.72,"sentiment":"neutral","sentiment_score":0.0033342696726322172},{"text":"Give me one second.","start":113.26,"end":114.22,"sentiment":"neutral","sentiment_score":-0.0024794787168502808},{"text":"I'll just it's 8978.","start":114.22,"end":116.72,"sentiment":"neutral","sentiment_score":0.014558923663571477}],"sentiment":"neutral","sentiment_score":0.004999163703849683,"channel":0,"num_words":13,"start":110.78,"end":116.72},{"sentences":[{"text":"Three five 9.","start":115.715004,"end":116.855,"sentiment":"neutral","sentiment_score":0.005583769641816616},{"text":"I'm just looking at at the same time so I can get the adviser code, so it's no no rush.","start":131.77,"end":138.335,"sentiment":"neutral","sentiment_score":0.02225478277541697},{"text":"So it'll take forever to open.","start":187.97,"end":189.59,"sentiment":"neutral","sentiment_score":-0.06279077629248302}],"sentiment":"neutral","sentiment_score":0.0029345622992721096,"channel":1,"num_words":29,"start":115.715004,"end":189.59},{"sentences":[{"text":"No.","start":190.785,"end":191.025,"sentiment":"neutral","sentiment_score":-0.10518647730350494},{"text":"You're so fine.","start":191.025,"end":192.245,"sentiment":"neutral","sentiment_score":-0.02769889310002327}],"sentiment":"neutral","sentiment_score":-0.04707078915089369,"channel":0,"num_words":4,"start":190.785,"end":192.245},{"sentences":[{"text":"And which advisers office are you calling from as well?","start":228.105,"end":231.245,"sentiment":"neutral","sentiment_score":-0.030983655527234078}],"sentiment":"neutral","sentiment_score":-0.030983655527234078,"channel":1,"num_words":10,"start":228.105,"end":231.245},{"sentences":[{"text":"Sorry.","start":233.23001,"end":233.55,"sentiment":"neutral","sentiment_score":-0.112861730158329},{"text":"What was that?","start":233.55,"end":234.37001,"sentiment":"neutral","sentiment_score":-0.10833090792099635}],"sentiment":"neutral","sentiment_score":-0.10946361348032951,"channel":0,"num_words":4,"start":233.23001,"end":234.37001},{"sentences":[{"text":"Which advisers office are you calling from?","start":235.12001,"end":237.38,"sentiment":"neutral","sentiment_score":-0.07400719342487198}],"sentiment":"neutral","sentiment_score":-0.07400719342487198,"channel":1,"num_words":7,"start":235.12001,"end":237.38},{"sentences":[{"text":"Oh,","start":238.165,"end":238.665,"sentiment":"neutral","sentiment_score":0.003167098388075829}],"sentiment":"neutral","sentiment_score":0.003167098388075829,"channel":0,"num_words":1,"start":238.165,"end":238.665},{"sentences":[{"text":"Okay.","start":240.48001,"end":240.88,"sentiment":"neutral","sentiment_score":0.0513036735355854},{"text":"Great.","start":240.88,"end":241.38,"sentiment":"neutral","sentiment_score":0.2697005271911621}],"sentiment":"neutral","sentiment_score":0.16050210036337376,"channel":1,"num_words":2,"start":240.48001,"end":241.38},{"sentences":[{"text":"HP Financial.","start":242.565,"end":243.315,"sentiment":"neutral","sentiment_score":0.03665762953460216}],"sentiment":"neutral","sentiment_score":0.03665762953460216,"channel":0,"num_words":2,"start":242.565,"end":243.315},{"sentences":[{"text":"So, Catherine, I can see that we're waiting on pay slips to make the next benefit from the '20","start":243.12001,"end":252.315,"sentiment":"neutral","sentiment_score":0.038308299195609595}],"sentiment":"neutral","sentiment_score":0.038308299195609595,"channel":1,"num_words":19,"start":243.12001,"end":252.315},{"sentences":[{"text":"Roughly","start":251.93,"end":252.43,"sentiment":"neutral","sentiment_score":0.01744896173477173}],"sentiment":"neutral","sentiment_score":0.01744896173477173,"channel":0,"num_words":1,"start":251.93,"end":252.43},{"sentences":[{"text":"March","start":252.315,"end":252.755,"sentiment":"neutral","sentiment_score":0.021837208420038223}],"sentiment":"neutral","sentiment_score":0.021837208420038223,"channel":1,"num_words":1,"start":252.315,"end":252.755},{"sentences":[{"text":"fifteen","start":252.73,"end":253.23,"sentiment":"neutral","sentiment_score":0.03293703496456146}],"sentiment":"neutral","sentiment_score":0.03293703496456146,"channel":0,"num_words":1,"start":252.73,"end":253.23},{"sentences":[{"text":"2 to","start":252.755,"end":253.435,"sentiment":"neutral","sentiment_score":0.017844324000179768}],"sentiment":"neutral","sentiment_score":0.017844324000179768,"channel":1,"num_words":2,"start":252.755,"end":253.435},{"sentences":[{"text":"'16.","start":253.37,"end":253.87,"sentiment":"neutral","sentiment_score":0.01970155723392963}],"sentiment":"neutral","sentiment_score":0.01970155723392963,"channel":0,"num_words":1,"start":253.37,"end":253.87},{"sentences":[{"text":"the April 20.","start":253.435,"end":254.655,"sentiment":"neutral","sentiment_score":0.0014362780687709649}],"sentiment":"neutral","sentiment_score":0.0014362780687709649,"channel":1,"num_words":3,"start":253.435,"end":254.655},{"sentences":[{"text":"I don't know if I'm free to twenty seconds.","start":256.25,"end":258.35,"sentiment":"neutral","sentiment_score":-0.06808494817879465},{"text":"So four.","start":258.41,"end":259.95,"sentiment":"neutral","sentiment_score":-0.018744618631899357},{"text":"Alright.","start":260.17,"end":260.49,"sentiment":"neutral","sentiment_score":0.024133726954460144},{"text":"So you wouldn't expect those payslips until","start":260.49,"end":263.71,"sentiment":"neutral","sentiment_score":-0.008914096214409384}],"sentiment":"neutral","sentiment_score":-0.03623782723259769,"channel":0,"num_words":19,"start":256.25,"end":263.71},{"sentences":[{"text":"No.","start":264.45,"end":264.95,"sentiment":"neutral","sentiment_score":-0.025333210825920105}],"sentiment":"neutral","sentiment_score":-0.025333210825920105,"channel":1,"num_words":1,"start":264.45,"end":264.95},{"sentences":[{"text":"until the end date.","start":264.51498,"end":265.815,"sentiment":"neutral","sentiment_score":-0.022079534363001585},{"text":"Like, for","start":266.115,"end":267.01498,"sentiment":"neutral","sentiment_score":-0.00841731927357614}],"sentiment":"neutral","sentiment_score":-0.017525462666526437,"channel":0,"num_words":6,"start":264.51498,"end":267.01498},{"sentences":[{"text":"Yeah.","start":268.29,"end":268.61002,"sentiment":"neutral","sentiment_score":-0.011597322300076485},{"text":"They","start":268.61002,"end":268.85,"sentiment":"neutral","sentiment_score":-0.02354351058602333}],"sentiment":"neutral","sentiment_score":-0.017570416443049908,"channel":1,"num_words":2,"start":268.29,"end":268.85},{"sentences":[{"text":"or do you","start":268.675,"end":268.915,"sentiment":"neutral","sentiment_score":-0.02811923623085022}],"sentiment":"neutral","sentiment_score":-0.02811923623085022,"channel":0,"num_words":3,"start":268.675,"end":268.915},{"sentences":[{"text":"wouldn't","start":268.85,"end":269.09,"sentiment":"neutral","sentiment_score":-0.025491606444120407}],"sentiment":"neutral","sentiment_score":-0.025491606444120407,"channel":1,"num_words":1,"start":268.85,"end":269.09},{"sentences":[{"text":"need","start":268.915,"end":269.155,"sentiment":"neutral","sentiment_score":-0.0273793563246727}],"sentiment":"neutral","sentiment_score":-0.0273793563246727,"channel":0,"num_words":1,"start":268.915,"end":269.155},{"sentences":[{"text":"be","start":269.09,"end":269.33002,"sentiment":"neutral","sentiment_score":-0.02456765249371529}],"sentiment":"neutral","sentiment_score":-0.02456765249371529,"channel":1,"num_words":1,"start":269.09,"end":269.33002},{"sentences":[{"text":"them?","start":269.155,"end":269.655,"sentiment":"neutral","sentiment_score":-0.02713385969400406}],"sentiment":"neutral","sentiment_score":-0.02713385969400406,"channel":0,"num_words":1,"start":269.155,"end":269.655},{"sentences":[{"text":"ready.","start":269.33002,"end":269.83002,"sentiment":"neutral","sentiment_score":0.01295450609177351}],"sentiment":"neutral","sentiment_score":0.01295450609177351,"channel":1,"num_words":1,"start":269.33002,"end":269.83002},{"sentences":[{"text":"Cool.","start":271.075,"end":271.555,"sentiment":"neutral","sentiment_score":0.20149779319763184},{"text":"So it's it's not an outstanding.","start":271.555,"end":272.995,"sentiment":"neutral","sentiment_score":-0.2716530077159405},{"text":"It's just a it'll be a pending for that time.","start":272.995,"end":275.655,"sentiment":"neutral","sentiment_score":-0.16994419023394586}],"sentiment":"neutral","sentiment_score":-0.18399189149632172,"channel":0,"num_words":17,"start":271.075,"end":275.655},{"sentences":[{"text":"Yeah.","start":276.60498,"end":277.005,"sentiment":"neutral","sentiment_score":-0.020131535828113556},{"text":"So so it's basically we just need that information for the next benefit.","start":277.005,"end":282.065,"sentiment":"neutral","sentiment_score":0.03297478275803419}],"sentiment":"neutral","sentiment_score":0.029181474287595068,"channel":1,"num_words":14,"start":276.60498,"end":282.065},{"sentences":[{"text":"Yep.","start":283.32,"end":283.8,"sentiment":"neutral","sentiment_score":0.08516600728034973},{"text":"Okay.","start":283.8,"end":284.04,"sentiment":"neutral","sentiment_score":0.10697780549526216},{"text":"So that's okay.","start":284.04,"end":284.84,"sentiment":"neutral","sentiment_score":0.22491256395975748},{"text":"Perfect.","start":284.84,"end":285.34,"sentiment":"positive","sentiment_score":0.6135964393615723},{"text":"I because I I I I went first with the I spoke with her last night.","start":285.96,"end":289.4,"sentiment":"neutral","sentiment_score":0.1704503521323204}],"sentiment":"neutral","sentiment_score":0.1912583444606174,"channel":0,"num_words":22,"start":283.32,"end":289.4},{"sentences":[{"text":"I went through and and called","start":289.4,"end":291.0,"sentiment":"neutral","sentiment_score":0.13267399743199348}],"sentiment":"neutral","sentiment_score":0.13267399743199348,"channel":0,"num_words":6,"start":289.4,"end":291.0},{"sentences":[{"text":"Yes.","start":290.91,"end":291.41,"sentiment":"neutral","sentiment_score":0.1930229663848877}],"sentiment":"neutral","sentiment_score":0.1930229663848877,"channel":1,"num_words":1,"start":290.91,"end":291.41},{"sentences":[{"text":"all my claims guys just to touch base with them and see how they were going, and especially going through a longer term claim, which she's obviously on an ongoing IP claim.","start":291.0,"end":298.865,"sentiment":"neutral","sentiment_score":0.10135415650438517}],"sentiment":"neutral","sentiment_score":0.10135415650438517,"channel":0,"num_words":32,"start":291.0,"end":298.865},{"sentences":[{"text":"Yes.","start":299.55,"end":299.78998,"sentiment":"neutral","sentiment_score":0.06976810842752457},{"text":"Yes.","start":299.78998,"end":299.94998,"sentiment":"neutral","sentiment_score":0.07947428524494171}],"sentiment":"neutral","sentiment_score":0.07462119683623314,"channel":1,"num_words":2,"start":299.55,"end":299.94998},{"sentences":[{"text":"And","start":299.805,"end":300.305,"sentiment":"neutral","sentiment_score":0.08328837901353836}],"sentiment":"neutral","sentiment_score":0.08328837901353836,"channel":0,"num_words":1,"start":299.805,"end":300.305},{"sentences":[{"text":"It's been known for","start":299.94998,"end":301.07,"sentiment":"neutral","sentiment_score":0.06785879656672478}],"sentiment":"neutral","sentiment_score":0.06785879656672478,"channel":1,"num_words":4,"start":299.94998,"end":301.07},{"sentences":[{"text":"she","start":301.00497,"end":301.50497,"sentiment":"neutral","sentiment_score":0.046833693981170654}],"sentiment":"neutral","sentiment_score":0.046833693981170654,"channel":0,"num_words":1,"start":301.00497,"end":301.50497},{"sentences":[{"text":"a while.","start":301.07,"end":301.65,"sentiment":"neutral","sentiment_score":0.061246197670698166}],"sentiment":"neutral","sentiment_score":0.061246197670698166,"channel":1,"num_words":2,"start":301.07,"end":301.65},{"sentences":[{"text":"yeah.","start":302.60498,"end":302.925,"sentiment":"neutral","sentiment_score":0.0979550927877426},{"text":"She indicated that she's been in contact with you guys.","start":302.925,"end":305.00497,"sentiment":"neutral","sentiment_score":0.10308285243809223},{"text":"Claims been going really, really well, and I think that was yours.","start":305.00497,"end":307.16498,"sentiment":"neutral","sentiment_score":0.263305368522803},{"text":"And I think I'd come to you guys, make sure that everything's flowing smoothly, check to see whether there's anything we needed to while I was calling you about a couple other clients.","start":307.16498,"end":314.41998,"sentiment":"neutral","sentiment_score":0.12202309213127151},{"text":"I figured I'd try to somehow want to.","start":314.41998,"end":316.5,"sentiment":"neutral","sentiment_score":-0.07293352717533708}],"sentiment":"neutral","sentiment_score":0.12080846659955569,"channel":0,"num_words":64,"start":302.60498,"end":316.5},{"sentences":[{"text":"But","start":316.5,"end":317.0,"sentiment":"neutral","sentiment_score":-0.04598943889141083}],"sentiment":"neutral","sentiment_score":-0.04598943889141083,"channel":0,"num_words":1,"start":316.5,"end":317.0},{"sentences":[{"text":"Yeah.","start":317.325,"end":317.825,"sentiment":"neutral","sentiment_score":-0.06080295145511627}],"sentiment":"neutral","sentiment_score":-0.06080295145511627,"channel":1,"num_words":1,"start":317.325,"end":317.825},{"sentences":[{"text":"if she's","start":317.94,"end":318.66,"sentiment":"neutral","sentiment_score":-0.08439537137746811}],"sentiment":"neutral","sentiment_score":-0.08439537137746811,"channel":0,"num_words":2,"start":317.94,"end":318.66},{"sentences":[{"text":"That's","start":318.52502,"end":318.845,"sentiment":"neutral","sentiment_score":-0.3218914866447449}],"sentiment":"neutral","sentiment_score":-0.3218914866447449,"channel":1,"num_words":1,"start":318.52502,"end":318.845},{"sentences":[{"text":"all","start":318.66,"end":318.97998,"sentiment":"negative","sentiment_score":-0.3457011580467224}],"sentiment":"negative","sentiment_score":-0.3457011580467224,"channel":0,"num_words":1,"start":318.66,"end":318.97998},{"sentences":[{"text":"awkward.","start":318.845,"end":319.345,"sentiment":"negative","sentiment_score":-0.3459126353263855}],"sentiment":"negative","sentiment_score":-0.3459126353263855,"channel":1,"num_words":1,"start":318.845,"end":319.345},{"sentences":[{"text":"swimming, then that's fantastic.","start":318.97998,"end":320.44,"sentiment":"neutral","sentiment_score":0.0727439671754837}],"sentiment":"neutral","sentiment_score":0.0727439671754837,"channel":0,"num_words":4,"start":318.97998,"end":320.44},{"sentences":[{"text":"Yeah.","start":322.75,"end":323.07,"sentiment":"neutral","sentiment_score":0.034901365637779236},{"text":"That one's that one's just floating along, really.","start":323.07,"end":325.88998,"sentiment":"neutral","sentiment_score":0.036038502119481564}],"sentiment":"neutral","sentiment_score":0.03591215362151464,"channel":1,"num_words":9,"start":322.75,"end":325.88998},{"sentences":[{"text":"Yes.","start":325.845,"end":326.245,"sentiment":"neutral","sentiment_score":0.04434920102357864},{"text":"So that would be 21.","start":326.245,"end":327.76498,"sentiment":"neutral","sentiment_score":0.05108888000249863},{"text":"Perfect.","start":327.76498,"end":328.26498,"sentiment":"positive","sentiment_score":0.3640415072441101},{"text":"So just each month, you guys would get the papers would be placed.","start":328.32498,"end":333.145,"sentiment":"neutral","sentiment_score":0.13155700954107138}],"sentiment":"neutral","sentiment_score":0.11870381161570549,"channel":0,"num_words":20,"start":325.845,"end":333.145},{"sentences":[{"text":"Yeah.","start":334.735,"end":334.97498,"sentiment":"neutral","sentiment_score":-0.016362862661480904},{"text":"Just like the type of but they won't be ready yet.","start":334.97498,"end":337.63498,"sentiment":"neutral","sentiment_score":-0.10251694308085875}],"sentiment":"neutral","sentiment_score":-0.09533743637924393,"channel":1,"num_words":12,"start":334.735,"end":337.63498},{"sentences":[{"text":"Oh, no.","start":338.91998,"end":339.72,"sentiment":"neutral","sentiment_score":-0.04290284588932991},{"text":"Absolutely.","start":339.72,"end":340.22,"sentiment":"neutral","sentiment_score":0.1714253127574921},{"text":"Perfect.","start":340.44,"end":340.91998,"sentiment":"neutral","sentiment_score":0.2985441982746124},{"text":"Alright.","start":340.91998,"end":341.31998,"sentiment":"neutral","sentiment_score":0.18924686312675476},{"text":"Well, that's all done with Katherine.","start":341.31998,"end":343.5,"sentiment":"neutral","sentiment_score":0.21073244015375772}],"sentiment":"neutral","sentiment_score":0.16707321120934052,"channel":0,"num_words":11,"start":338.91998,"end":343.5},{"sentences":[{"text":"Next one I have when you're ready.","start":344.68,"end":347.41998,"sentiment":"neutral","sentiment_score":0.10994849034718104}],"sentiment":"neutral","sentiment_score":0.10994849034718104,"channel":0,"num_words":7,"start":344.68,"end":347.41998},{"sentences":[{"text":"Yep.","start":348.96,"end":349.36,"sentiment":"neutral","sentiment_score":0.07225888222455978},{"text":"Ready?","start":349.36,"end":349.86,"sentiment":"neutral","sentiment_score":0.05163346603512764}],"sentiment":"neutral","sentiment_score":0.06194617412984371,"channel":1,"num_words":2,"start":348.96,"end":349.86},{"sentences":[{"text":"Mhmm.","start":351.335,"end":351.735,"sentiment":"neutral","sentiment_score":-0.022818705067038536},{"text":"Sarah, and last name is r a n t a, l l.","start":351.735,"end":355.755,"sentiment":"neutral","sentiment_score":0.007277267247748871},{"text":"Once again, testing, so we make a recommendation that that is something people need to have.","start":355.895,"end":360.555,"sentiment":"neutral","sentiment_score":0.06522583443438634},{"text":"Most now time,","start":361.335,"end":362.475,"sentiment":"neutral","sentiment_score":-0.06923854475220044}],"sentiment":"neutral","sentiment_score":0.028137694331235252,"channel":0,"num_words":32,"start":351.335,"end":362.475},{"sentences":[{"text":"Hey.","start":362.275,"end":362.59497,"sentiment":"neutral","sentiment_score":-0.10295197367668152},{"text":"That one's one of nervous.","start":362.59497,"end":364.775,"sentiment":"negative","sentiment_score":-0.39606562852859495},{"text":"That one is still at notification stage.","start":366.435,"end":369.81497,"sentiment":"negative","sentiment_score":-0.36349815130233765},{"text":"So we're dealing with a lawyer on that one.","start":371.555,"end":377.19,"sentiment":"neutral","sentiment_score":-0.20514438384109074},{"text":"They've sent through a couple of things that aren't that are not that yeah.","start":377.19,"end":384.55,"sentiment":"neutral","sentiment_score":-0.2413615488580295}],"sentiment":"neutral","sentiment_score":-0.27369800872272915,"channel":1,"num_words":36,"start":362.275,"end":384.55},{"sentences":[{"text":"We're just awaiting the claim pack, really.","start":384.55,"end":386.97,"sentiment":"neutral","sentiment_score":-0.2229253500699997},{"text":"I'll just have a look.","start":393.42502,"end":395.045,"sentiment":"neutral","sentiment_score":-0.04060330018401146},{"text":"I think it was the March 6.","start":395.18503,"end":397.285,"sentiment":"neutral","sentiment_score":-0.024511452232088362},{"text":"Yeah.","start":402.2,"end":402.7,"sentiment":"neutral","sentiment_score":-0.0003609228879213333},{"text":"Through just gonna have a look.","start":402.84003,"end":405.90002,"sentiment":"neutral","sentiment_score":-0.006548428907990456}],"sentiment":"neutral","sentiment_score":-0.07595098512963606,"channel":1,"num_words":26,"start":384.55,"end":405.90002},{"sentences":[{"text":"Lawyer provided uncertified probate and death certificate with third party authority to receive benefit beneficiary information.","start":406.12003,"end":414.06003,"sentiment":"neutral","sentiment_score":0.008371428586542606},{"text":"However oh, that was me.","start":415.245,"end":417.185,"sentiment":"neutral","sentiment_score":-0.20017054826021194},{"text":"They didn't provide the authority to act, so I requested that.","start":417.245,"end":421.565,"sentiment":"neutral","sentiment_score":-0.29030371660535986},{"text":"I spoke to them on the screen.","start":421.565,"end":423.025,"sentiment":"neutral","sentiment_score":-0.10631312217031207}],"sentiment":"neutral","sentiment_score":-0.12319083645557746,"channel":1,"num_words":39,"start":406.12003,"end":423.025},{"sentences":[{"text":"Yes.","start":424.94,"end":425.41998,"sentiment":"neutral","sentiment_score":-0.011372573673725128},{"text":"Yes.","start":425.41998,"end":425.91998,"sentiment":"neutral","sentiment_score":0.00228666327893734}],"sentiment":"neutral","sentiment_score":-0.004542955197393894,"channel":0,"num_words":2,"start":424.94,"end":425.91998},{"sentences":[{"text":"So, yeah, they basically gave an authority, but it's not one that says that they can act on the client's behalf.","start":427.99,"end":434.16998,"sentiment":"neutral","sentiment_score":-0.08601518472035725}],"sentiment":"neutral","sentiment_score":-0.08601518472035725,"channel":1,"num_words":21,"start":427.99,"end":434.16998},{"sentences":[{"text":"Yeah.","start":435.085,"end":435.405,"sentiment":"neutral","sentiment_score":-0.019262520596385},{"text":"Yeah.","start":435.405,"end":435.725,"sentiment":"neutral","sentiment_score":-0.01622924581170082},{"text":"And I've got to the letter you're talking about.","start":435.725,"end":437.505,"sentiment":"neutral","sentiment_score":-0.0201170499333077}],"sentiment":"neutral","sentiment_score":-0.019685928709805012,"channel":0,"num_words":11,"start":435.085,"end":437.505},{"sentences":[{"text":"Yeah.","start":438.94998,"end":439.44998,"sentiment":"neutral","sentiment_score":0.004228249192237854}],"sentiment":"neutral","sentiment_score":0.004228249192237854,"channel":1,"num_words":1,"start":438.94998,"end":439.44998},{"sentences":[{"text":"Okay.","start":439.645,"end":440.125,"sentiment":"neutral","sentiment_score":0.012345129624009132},{"text":"So they're just basically at, like, initial stages making small little inquiries, and that's about it.","start":440.125,"end":446.385,"sentiment":"neutral","sentiment_score":0.012064657523296773}],"sentiment":"neutral","sentiment_score":0.012081155882162206,"channel":0,"num_words":17,"start":439.645,"end":446.385},{"sentences":[{"text":"Yeah.","start":446.595,"end":447.095,"sentiment":"neutral","sentiment_score":0.017550881952047348},{"text":"Yeah.","start":447.315,"end":447.79498,"sentiment":"neutral","sentiment_score":0.014493312686681747},{"text":"Assist at","start":447.79498,"end":448.35498,"sentiment":"neutral","sentiment_score":0.013501639943569899}],"sentiment":"neutral","sentiment_score":0.014761868631467223,"channel":1,"num_words":4,"start":446.595,"end":448.35498},{"sentences":[{"text":"Yeah.","start":448.285,"end":448.785,"sentiment":"neutral","sentiment_score":0.012384268455207348}],"sentiment":"neutral","sentiment_score":0.012384268455207348,"channel":0,"num_words":1,"start":448.285,"end":448.785},{"sentences":[{"text":"the start.","start":448.35498,"end":449.095,"sentiment":"neutral","sentiment_score":0.007269496098160744}],"sentiment":"neutral","sentiment_score":0.007269496098160744,"channel":1,"num_words":2,"start":448.35498,"end":449.095},{"sentences":[{"text":"Yeah.","start":450.38,"end":450.7,"sentiment":"neutral","sentiment_score":0.007939410395920277},{"text":"Okay.","start":450.7,"end":451.18,"sentiment":"neutral","sentiment_score":-0.00901183858513832},{"text":"No.","start":451.18,"end":451.34,"sentiment":"neutral","sentiment_score":-0.12958292663097382},{"text":"That's okay.","start":451.34,"end":452.0,"sentiment":"neutral","sentiment_score":-0.054223209619522095},{"text":"And then, obviously, they're gonna claim to call.","start":452.94,"end":459.02,"sentiment":"neutral","sentiment_score":-0.0830875956453383}],"sentiment":"neutral","sentiment_score":-0.06952327224784173,"channel":0,"num_words":13,"start":450.38,"end":459.02},{"sentences":[{"text":"Because, yeah, we drive reaching out to the estate, and they basically directed us to the lawyer, and the lawyer is going directly through you guys.","start":459.02,"end":465.73502,"sentiment":"neutral","sentiment_score":-0.12950158806947562},{"text":"So leaving us with that.","start":465.73502,"end":467.17502,"sentiment":"neutral","sentiment_score":-0.12552489042282106}],"sentiment":"neutral","sentiment_score":-0.128860185223241,"channel":0,"num_words":31,"start":459.02,"end":467.17502},{"sentences":[{"text":"Yeah.","start":467.12003,"end":467.52002,"sentiment":"neutral","sentiment_score":-0.13574326038360596}],"sentiment":"neutral","sentiment_score":-0.13574326038360596,"channel":1,"num_words":1,"start":467.12003,"end":467.52002},{"sentences":[{"text":"So","start":467.17502,"end":467.67502,"sentiment":"neutral","sentiment_score":-0.2482888102531433}],"sentiment":"neutral","sentiment_score":-0.2482888102531433,"channel":0,"num_words":1,"start":467.17502,"end":467.67502},{"sentences":[{"text":"I think it's I think it's a little complicated from what what they're sort of talking about.","start":467.52002,"end":472.995,"sentiment":"negative","sentiment_score":-0.38769320004126606},{"text":"They were trying to find out if there was any beneficiaries without having our authority.","start":473.07498,"end":477.815,"sentiment":"neutral","sentiment_score":-0.3239996274312337},{"text":"So I did mention to them that they may be able to reach out to the adviser to see if if if you may have good authority to deal with them or something like that or if they if you'd just be happy to give the information.","start":478.35498,"end":491.59,"sentiment":"neutral","sentiment_score":-0.11332139539274763},{"text":"But whether or not they did that, I'm not sure.","start":493.33002,"end":497.19,"sentiment":"negative","sentiment_score":-0.36448066532611845}],"sentiment":"neutral","sentiment_score":-0.22945720279652082,"channel":1,"num_words":89,"start":467.52002,"end":497.19},{"sentences":[{"text":"I with the letter of probation, we talked to the person that's listed on the probate, I.","start":497.04498,"end":503.385,"sentiment":"neutral","sentiment_score":0.000012697871117030847},{"text":"E.","start":503.605,"end":503.76498,"sentiment":"neutral","sentiment_score":-0.0008897411171346903},{"text":"The executor, but not the lawyer.","start":503.76498,"end":506.87003,"sentiment":"neutral","sentiment_score":-0.02513160277158022},{"text":"We're","start":508.13,"end":508.45,"sentiment":"neutral","sentiment_score":-0.005394944455474615}],"sentiment":"neutral","sentiment_score":-0.006274337535724044,"channel":0,"num_words":25,"start":497.04498,"end":508.45},{"sentences":[{"text":"Yeah.","start":508.265,"end":508.765,"sentiment":"neutral","sentiment_score":0.01071013230830431}],"sentiment":"neutral","sentiment_score":0.01071013230830431,"channel":1,"num_words":1,"start":508.265,"end":508.765},{"sentences":[{"text":"very much","start":508.45,"end":508.85,"sentiment":"neutral","sentiment_score":0.01598377898335457}],"sentiment":"neutral","sentiment_score":0.01598377898335457,"channel":0,"num_words":2,"start":508.45,"end":508.85},{"sentences":[{"text":"Well,","start":508.825,"end":508.98502,"sentiment":"neutral","sentiment_score":0.0053014252334833145}],"sentiment":"neutral","sentiment_score":0.0053014252334833145,"channel":1,"num_words":1,"start":508.825,"end":508.98502},{"sentences":[{"text":"the","start":508.85,"end":509.01,"sentiment":"neutral","sentiment_score":-0.010229062288999556}],"sentiment":"neutral","sentiment_score":-0.010229062288999556,"channel":0,"num_words":1,"start":508.85,"end":509.01},{"sentences":[{"text":"they","start":508.98502,"end":509.225,"sentiment":"neutral","sentiment_score":-0.01357840746641159}],"sentiment":"neutral","sentiment_score":-0.01357840746641159,"channel":1,"num_words":1,"start":508.98502,"end":509.225},{"sentences":[{"text":"same as what you guys would do.","start":509.01,"end":510.55002,"sentiment":"neutral","sentiment_score":-0.006751840668065208}],"sentiment":"neutral","sentiment_score":-0.006751840668065208,"channel":0,"num_words":7,"start":509.01,"end":510.55002},{"sentences":[{"text":"yeah.","start":511.625,"end":512.105,"sentiment":"neutral","sentiment_score":0.043563686311244965},{"text":"Well, we we kinda like doing well.","start":512.105,"end":514.26,"sentiment":"neutral","sentiment_score":0.1463922592146056},{"text":"They could be any kind of ambulance chaser, and we don't have any authority.","start":514.26,"end":518.76,"sentiment":"neutral","sentiment_score":-0.04223302512296608},{"text":"So until they give it to you, they could be anyone.","start":518.9,"end":522.28,"sentiment":"neutral","sentiment_score":-0.06478207897056233}],"sentiment":"neutral","sentiment_score":-0.0071380521086129274,"channel":1,"num_words":33,"start":511.625,"end":522.28},{"sentences":[{"text":"Correct.","start":522.875,"end":523.35504,"sentiment":"neutral","sentiment_score":-0.007673865184187889},{"text":"Yeah.","start":523.35504,"end":523.835,"sentiment":"neutral","sentiment_score":-0.1047319993376732},{"text":"It's so silly.","start":523.835,"end":525.215,"sentiment":"negative","sentiment_score":-0.410172700881958},{"text":"And it just it's it's so weird, like, because the client's super funds are already paid up.","start":525.275,"end":531.455,"sentiment":"neutral","sentiment_score":-0.290455418474534},{"text":"Like, the money went and","start":532.23,"end":534.15,"sentiment":"neutral","sentiment_score":-0.1438864767551422}],"sentiment":"neutral","sentiment_score":-0.2592629061115009,"channel":0,"num_words":27,"start":522.875,"end":534.15},{"sentences":[{"text":"Yeah.","start":534.055,"end":534.555,"sentiment":"neutral","sentiment_score":-0.08430896699428558}],"sentiment":"neutral","sentiment_score":-0.08430896699428558,"channel":1,"num_words":1,"start":534.055,"end":534.555},{"sentences":[{"text":"paid out, like, December.","start":534.15,"end":535.77,"sentiment":"neutral","sentiment_score":-0.15787654370069504},{"text":"So it was pretty quick turnaround.","start":536.07,"end":537.43,"sentiment":"neutral","sentiment_score":-0.19426622490088144}],"sentiment":"neutral","sentiment_score":-0.17971035242080688,"channel":0,"num_words":10,"start":534.15,"end":537.43},{"sentences":[{"text":"Yeah.","start":537.335,"end":537.835,"sentiment":"neutral","sentiment_score":-0.2061549425125122}],"sentiment":"neutral","sentiment_score":-0.2061549425125122,"channel":1,"num_words":1,"start":537.335,"end":537.835},{"sentences":[{"text":"But I just need to be dragging the heels of the insurance plan to make that.","start":537.43,"end":540.73,"sentiment":"negative","sentiment_score":-0.47369689494371414}],"sentiment":"negative","sentiment_score":-0.47369689494371414,"channel":0,"num_words":16,"start":537.43,"end":540.73},{"sentences":[{"text":"Yeah.","start":542.88,"end":543.12,"sentiment":"neutral","sentiment_score":-0.2602209448814392},{"text":"It's it's a really it's a really strange one.","start":543.12,"end":545.68005,"sentiment":"negative","sentiment_score":-0.490333702829149},{"text":"I have the feeling that potentially someone may be trying to get their hands on the money that maybe shouldn't, and that's when you get a little bit of this party party stuff.","start":545.68005,"end":557.505,"sentiment":"negative","sentiment_score":-0.5379992073232477}],"sentiment":"negative","sentiment_score":-0.5215627467909525,"channel":1,"num_words":43,"start":542.88,"end":557.505},{"sentences":[{"text":"Yeah.","start":558.045,"end":558.545,"sentiment":"neutral","sentiment_score":-0.163435697555542}],"sentiment":"neutral","sentiment_score":-0.163435697555542,"channel":0,"num_words":1,"start":558.045,"end":558.545},{"sentences":[{"text":"That's all they're","start":558.765,"end":559.565,"sentiment":"neutral","sentiment_score":-0.17132875323295593}],"sentiment":"neutral","sentiment_score":-0.17132875323295593,"channel":1,"num_words":3,"start":558.765,"end":559.565},{"sentences":[{"text":"Oh, boy.","start":559.325,"end":559.985,"sentiment":"neutral","sentiment_score":-0.1955481395125389}],"sentiment":"neutral","sentiment_score":-0.1955481395125389,"channel":0,"num_words":2,"start":559.325,"end":559.985},{"sentences":[{"text":"really doing, and they they don't know how to put in a client.","start":559.565,"end":563.96497,"sentiment":"neutral","sentiment_score":-0.24087477418092582},{"text":"Because it should be pretty easy.","start":563.96497,"end":565.245,"sentiment":"neutral","sentiment_score":0.00942098411420981},{"text":"Most of the time, you don't need a lawyer to do a death claim.","start":565.245,"end":567.81,"sentiment":"neutral","sentiment_score":-0.18721989435809}],"sentiment":"neutral","sentiment_score":-0.17260377820242534,"channel":1,"num_words":33,"start":559.565,"end":567.81},{"sentences":[{"text":"No.","start":569.19,"end":569.51,"sentiment":"neutral","sentiment_score":-0.2208423912525177},{"text":"That's one of the easiest claims to do.","start":569.51,"end":571.59,"sentiment":"neutral","sentiment_score":-0.18739931285381317},{"text":"I mean, look look, you and I, we we we deal with it.","start":571.59,"end":575.265,"sentiment":"neutral","sentiment_score":-0.11762400487294564},{"text":"Of course, it's easy, but, you know,","start":575.265,"end":578.145,"sentiment":"neutral","sentiment_score":-0.016558835016829625}],"sentiment":"neutral","sentiment_score":-0.11603657939824565,"channel":0,"num_words":29,"start":569.19,"end":578.145},{"sentences":[{"text":"Yes.","start":578.05,"end":578.55,"sentiment":"neutral","sentiment_score":-0.04240681976079941}],"sentiment":"neutral","sentiment_score":-0.04240681976079941,"channel":1,"num_words":1,"start":578.05,"end":578.55},{"sentences":[{"text":"we're not the ones","start":578.145,"end":578.785,"sentiment":"neutral","sentiment_score":-0.10116225108504295}],"sentiment":"neutral","sentiment_score":-0.10116225108504295,"channel":0,"num_words":4,"start":578.145,"end":578.785},{"sentences":[{"text":"Just","start":578.69,"end":578.93,"sentiment":"neutral","sentiment_score":-0.158442884683609}],"sentiment":"neutral","sentiment_score":-0.158442884683609,"channel":1,"num_words":1,"start":578.69,"end":578.93},{"sentences":[{"text":"coming","start":578.785,"end":579.185,"sentiment":"neutral","sentiment_score":-0.24619102478027344}],"sentiment":"neutral","sentiment_score":-0.24619102478027344,"channel":0,"num_words":1,"start":578.785,"end":579.185},{"sentences":[{"text":"someone else","start":578.93,"end":579.41,"sentiment":"neutral","sentiment_score":-0.25635285675525665}],"sentiment":"neutral","sentiment_score":-0.25635285675525665,"channel":1,"num_words":2,"start":578.93,"end":579.41},{"sentences":[{"text":"through","start":579.185,"end":579.685,"sentiment":"neutral","sentiment_score":-0.24531535804271695}],"sentiment":"neutral","sentiment_score":-0.24531535804271695,"channel":0,"num_words":1,"start":579.185,"end":579.685},{"sentences":[{"text":"that might","start":579.41,"end":579.81,"sentiment":"neutral","sentiment_score":-0.26379743218421936}],"sentiment":"neutral","sentiment_score":-0.26379743218421936,"channel":1,"num_words":2,"start":579.41,"end":579.81},{"sentences":[{"text":"from","start":579.745,"end":580.225,"sentiment":"neutral","sentiment_score":-0.23617862164974213}],"sentiment":"neutral","sentiment_score":-0.23617862164974213,"channel":0,"num_words":1,"start":579.745,"end":580.225},{"sentences":[{"text":"kinda go,","start":579.81,"end":580.55,"sentiment":"neutral","sentiment_score":-0.2922353744506836}],"sentiment":"neutral","sentiment_score":-0.2922353744506836,"channel":1,"num_words":2,"start":579.81,"end":580.55},{"sentences":[{"text":"it.","start":580.225,"end":580.725,"sentiment":"neutral","sentiment_score":-0.2903926968574524}],"sentiment":"neutral","sentiment_score":-0.2903926968574524,"channel":0,"num_words":1,"start":580.225,"end":580.725},{"sentences":[{"text":"I don't know.","start":581.65,"end":582.13,"sentiment":"neutral","sentiment_score":-0.2786115308602651},{"text":"Just get someone else to deal with it and pay them","start":582.13,"end":585.305,"sentiment":"negative","sentiment_score":-0.33345014127818023}],"sentiment":"neutral","sentiment_score":-0.32169901047434124,"channel":1,"num_words":14,"start":581.65,"end":585.305},{"sentences":[{"text":"Very","start":585.185,"end":585.505,"sentiment":"negative","sentiment_score":-0.5130540132522583}],"sentiment":"negative","sentiment_score":-0.5130540132522583,"channel":0,"num_words":1,"start":585.185,"end":585.505},{"sentences":[{"text":"a fortune","start":585.305,"end":585.865,"sentiment":"negative","sentiment_score":-0.6410536468029022}],"sentiment":"negative","sentiment_score":-0.6410536468029022,"channel":1,"num_words":2,"start":585.305,"end":585.865},{"sentences":[{"text":"much.","start":585.505,"end":586.005,"sentiment":"negative","sentiment_score":-0.3894166350364685}],"sentiment":"negative","sentiment_score":-0.3894166350364685,"channel":0,"num_words":1,"start":585.505,"end":586.005},{"sentences":[{"text":"to do it","start":585.865,"end":586.685,"sentiment":"neutral","sentiment_score":-0.12425751984119415}],"sentiment":"neutral","sentiment_score":-0.12425751984119415,"channel":1,"num_words":3,"start":585.865,"end":586.685},{"sentences":[{"text":"So.","start":587.39,"end":587.89,"sentiment":"neutral","sentiment_score":-0.03869211673736572},{"text":"Yeah.","start":588.11005,"end":588.61005,"sentiment":"neutral","sentiment_score":0.0101307425647974},{"text":"If","start":589.47003,"end":589.71,"sentiment":"neutral","sentiment_score":0.008804820477962494}],"sentiment":"neutral","sentiment_score":-0.0065855178982019424,"channel":0,"num_words":3,"start":587.39,"end":589.71},{"sentences":[{"text":"very","start":589.70496,"end":589.94495,"sentiment":"neutral","sentiment_score":0.004389844834804535}],"sentiment":"neutral","sentiment_score":0.004389844834804535,"channel":1,"num_words":1,"start":589.70496,"end":589.94495},{"sentences":[{"text":"I'm","start":589.71,"end":589.95,"sentiment":"neutral","sentiment_score":0.01726379059255123}],"sentiment":"neutral","sentiment_score":0.01726379059255123,"channel":0,"num_words":1,"start":589.71,"end":589.95},{"sentences":[{"text":"easily.","start":589.94495,"end":590.44495,"sentiment":"neutral","sentiment_score":0.008463751524686813}],"sentiment":"neutral","sentiment_score":0.008463751524686813,"channel":1,"num_words":1,"start":589.94495,"end":590.44495},{"sentences":[{"text":"correct in what I'm saying, there is not a benefit account, is that?","start":589.95,"end":597.09,"sentiment":"neutral","sentiment_score":-0.06345672848132941},{"text":"I was having a look through","start":597.87,"end":598.83,"sentiment":"neutral","sentiment_score":-0.06446970005830129}],"sentiment":"neutral","sentiment_score":-0.06377661424247842,"channel":0,"num_words":19,"start":589.95,"end":598.83},{"sentences":[{"text":"Let","start":598.72,"end":598.96,"sentiment":"neutral","sentiment_score":-0.06359922885894775}],"sentiment":"neutral","sentiment_score":-0.06359922885894775,"channel":1,"num_words":1,"start":598.72,"end":598.96},{"sentences":[{"text":"it before","start":598.83,"end":599.23004,"sentiment":"neutral","sentiment_score":-0.07907789573073387}],"sentiment":"neutral","sentiment_score":-0.07907789573073387,"channel":0,"num_words":2,"start":598.83,"end":599.23004},{"sentences":[{"text":"me just","start":598.96,"end":599.62,"sentiment":"neutral","sentiment_score":-0.08835576102137566}],"sentiment":"neutral","sentiment_score":-0.08835576102137566,"channel":1,"num_words":2,"start":598.96,"end":599.62},{"sentences":[{"text":"I told you, and looking through everything.","start":599.23004,"end":600.75,"sentiment":"neutral","sentiment_score":-0.08936783564942223},{"text":"I don't think there was actually a beneficiary listed","start":600.75,"end":603.125,"sentiment":"neutral","sentiment_score":-0.15675155652893913}],"sentiment":"neutral","sentiment_score":-0.1272711786441505,"channel":0,"num_words":16,"start":599.23004,"end":603.125},{"sentences":[{"text":"yeah.","start":604.4,"end":604.72,"sentiment":"neutral","sentiment_score":-0.125108003616333},{"text":"And I think that was","start":604.72,"end":606.26,"sentiment":"neutral","sentiment_score":-0.08779334872961045}],"sentiment":"neutral","sentiment_score":-0.09401245787739754,"channel":1,"num_words":6,"start":604.4,"end":606.26},{"sentences":[{"text":"on","start":605.84625,"end":606.34625,"sentiment":"neutral","sentiment_score":-0.1096351221203804}],"sentiment":"neutral","sentiment_score":-0.1096351221203804,"channel":0,"num_words":1,"start":605.84625,"end":606.34625},{"sentences":[{"text":"that was what I saw too.","start":606.72,"end":608.08,"sentiment":"neutral","sentiment_score":-0.10201351717114449},{"text":"I'm just gonna have a","start":608.08,"end":609.12,"sentiment":"neutral","sentiment_score":0.012426657788455486}],"sentiment":"neutral","sentiment_score":-0.04999525582587177,"channel":1,"num_words":11,"start":606.72,"end":609.12},{"sentences":[{"text":"this","start":609.0675,"end":609.5675,"sentiment":"neutral","sentiment_score":0.010422304272651672}],"sentiment":"neutral","sentiment_score":0.010422304272651672,"channel":0,"num_words":1,"start":609.0675,"end":609.5675},{"sentences":[{"text":"look.","start":609.12,"end":609.62,"sentiment":"neutral","sentiment_score":0.00928875245153904},{"text":"15470","start":611.295,"end":612.59503,"sentiment":"neutral","sentiment_score":0.0029067369177937508}],"sentiment":"neutral","sentiment_score":0.006097744684666395,"channel":1,"num_words":2,"start":609.12,"end":612.59503},{"sentences":[{"text":"file.","start":612.28876,"end":612.78876,"sentiment":"neutral","sentiment_score":0.00030304002575576305}],"sentiment":"neutral","sentiment_score":0.00030304002575576305,"channel":0,"num_words":1,"start":612.28876,"end":612.78876},{"sentences":[{"text":"five.","start":612.655,"end":613.155,"sentiment":"neutral","sentiment_score":-0.0012956794817000628},{"text":"No.","start":632.41003,"end":632.57,"sentiment":"neutral","sentiment_score":-0.12412936240434648},{"text":"I think I think from the look of it, it was just an income support, like an IP.","start":632.57,"end":642.765,"sentiment":"neutral","sentiment_score":-0.19744115074475607},{"text":"I still don't have access to the system and still learning something going on.","start":644.585,"end":649.885,"sentiment":"neutral","sentiment_score":-0.2868113379393305},{"text":"And we're all on the phones today.","start":654.73004,"end":656.49,"sentiment":"neutral","sentiment_score":-0.21078279614448547}],"sentiment":"neutral","sentiment_score":-0.22366351364521173,"channel":1,"num_words":41,"start":612.655,"end":656.49},{"sentences":[{"text":"So, like, it's been really busy.","start":656.49,"end":658.59,"sentiment":"neutral","sentiment_score":-0.2326519638299942},{"text":"Yeah.","start":663.995,"end":664.495,"sentiment":"neutral","sentiment_score":-0.05171641707420349},{"text":"Especially, this is the other way.","start":664.71497,"end":666.15497,"sentiment":"neutral","sentiment_score":-0.07576537132263184},{"text":"It's it's just like you guys are going, alright.","start":666.15497,"end":668.735,"sentiment":"neutral","sentiment_score":-0.025979326003127627},{"text":"This is great.","start":669.035,"end":669.935,"sentiment":"positive","sentiment_score":0.5807423194249471}],"sentiment":"neutral","sentiment_score":-0.01575229614973068,"channel":1,"num_words":25,"start":656.49,"end":669.935},{"sentences":[{"text":"So I don't I don't think that they would have put one on it on the","start":671.27496,"end":674.795,"sentiment":"neutral","sentiment_score":-0.07361809257417917}],"sentiment":"neutral","sentiment_score":-0.07361809257417917,"channel":1,"num_words":16,"start":671.27496,"end":674.795},{"sentences":[{"text":"Yeah.","start":674.63,"end":675.13,"sentiment":"neutral","sentiment_score":-0.031394653022289276}],"sentiment":"neutral","sentiment_score":-0.031394653022289276,"channel":0,"num_words":1,"start":674.63,"end":675.13},{"sentences":[{"text":"basis.","start":674.795,"end":675.295,"sentiment":"neutral","sentiment_score":-0.07282204926013947},{"text":"So I","start":677.13,"end":677.53,"sentiment":"neutral","sentiment_score":-0.030664551071822643}],"sentiment":"neutral","sentiment_score":-0.04471705046792825,"channel":1,"num_words":3,"start":674.795,"end":677.53},{"sentences":[{"text":"Okay.","start":677.35004,"end":677.85004,"sentiment":"neutral","sentiment_score":-0.01932762935757637}],"sentiment":"neutral","sentiment_score":-0.01932762935757637,"channel":0,"num_words":1,"start":677.35004,"end":677.85004},{"sentences":[{"text":"got a on the","start":677.53,"end":678.75,"sentiment":"neutral","sentiment_score":-0.02601219294592738}],"sentiment":"neutral","sentiment_score":-0.02601219294592738,"channel":1,"num_words":4,"start":677.53,"end":678.75},{"sentences":[{"text":"Yeah.","start":679.43005,"end":679.93005,"sentiment":"neutral","sentiment_score":-0.017671680077910423},{"text":"Yeah.","start":681.27,"end":681.77,"sentiment":"neutral","sentiment_score":-0.016994591802358627}],"sentiment":"neutral","sentiment_score":-0.017333135940134525,"channel":0,"num_words":2,"start":679.43005,"end":681.77},{"sentences":[{"text":"basis.","start":682.25,"end":682.65,"sentiment":"neutral","sentiment_score":-0.0340694934129715},{"text":"I'm just having a look at that.","start":682.65,"end":684.43,"sentiment":"neutral","sentiment_score":-0.02684221789240837}],"sentiment":"neutral","sentiment_score":-0.02774562733247876,"channel":1,"num_words":8,"start":682.25,"end":684.43},{"sentences":[{"text":"Which makes sense.","start":685.59,"end":686.39,"sentiment":"neutral","sentiment_score":0.010520695398251215},{"text":"They wouldn't have been, but it's kind of painful because the IP policy of we have that desk.","start":686.39,"end":691.20496,"sentiment":"negative","sentiment_score":-0.4769050379594167},{"text":"Lobs on","start":692.38495,"end":693.365,"sentiment":"neutral","sentiment_score":-0.03294745832681656}],"sentiment":"negative","sentiment_score":-0.37472276146645134,"channel":0,"num_words":23,"start":685.59,"end":693.365},{"sentences":[{"text":"It does.","start":693.09503,"end":693.755,"sentiment":"neutral","sentiment_score":-0.0349581278860569}],"sentiment":"neutral","sentiment_score":-0.0349581278860569,"channel":1,"num_words":2,"start":693.09503,"end":693.755},{"sentences":[{"text":"yeah.","start":694.305,"end":694.625,"sentiment":"neutral","sentiment_score":-0.006676627788692713},{"text":"Attached to","start":694.625,"end":695.105,"sentiment":"neutral","sentiment_score":0.0028770252829417586}],"sentiment":"neutral","sentiment_score":-0.0003075257409363985,"channel":0,"num_words":3,"start":694.305,"end":695.105},{"sentences":[{"text":"Yes.","start":695.015,"end":695.515,"sentiment":"neutral","sentiment_score":0.0028517935425043106}],"sentiment":"neutral","sentiment_score":0.0028517935425043106,"channel":1,"num_words":1,"start":695.015,"end":695.515},{"sentences":[{"text":"it.","start":695.105,"end":695.605,"sentiment":"neutral","sentiment_score":0.004614449106156826}],"sentiment":"neutral","sentiment_score":0.004614449106156826,"channel":0,"num_words":1,"start":695.105,"end":695.605},{"sentences":[{"text":"So so, basically, what would happen is is within Super, they would fill out the claim documentation showing all of their, you know, potential beneficiaries about children or or things like that.","start":695.655,"end":711.45,"sentiment":"neutral","sentiment_score":0.0007628971652593464},{"text":"And then the the trustee would determine if there's a clear beneficiary, or they may","start":711.59,"end":718.60504,"sentiment":"neutral","sentiment_score":-0.0017226985966165862}],"sentiment":"neutral","sentiment_score":-0.00003037807789254696,"channel":1,"num_words":47,"start":695.655,"end":718.60504},{"sentences":[{"text":"Yes.","start":718.51,"end":719.01,"sentiment":"neutral","sentiment_score":-0.014816738665103912}],"sentiment":"neutral","sentiment_score":-0.014816738665103912,"channel":0,"num_words":1,"start":718.51,"end":719.01},{"sentences":[{"text":"need to do claims where","start":718.60504,"end":721.405,"sentiment":"neutral","sentiment_score":-0.024870020896196367}],"sentiment":"neutral","sentiment_score":-0.024870020896196367,"channel":1,"num_words":5,"start":718.60504,"end":721.405},{"sentences":[{"text":"Claims","start":721.385,"end":721.78503,"sentiment":"neutral","sentiment_score":-0.04560943692922592}],"sentiment":"neutral","sentiment_score":-0.04560943692922592,"channel":0,"num_words":1,"start":721.385,"end":721.78503},{"sentences":[{"text":"they would","start":721.405,"end":721.965,"sentiment":"neutral","sentiment_score":-0.0637233667075634}],"sentiment":"neutral","sentiment_score":-0.0637233667075634,"channel":1,"num_words":2,"start":721.405,"end":721.965},{"sentences":[{"text":"taking.","start":721.78503,"end":722.28503,"sentiment":"neutral","sentiment_score":-0.05953434109687805}],"sentiment":"neutral","sentiment_score":-0.05953434109687805,"channel":0,"num_words":1,"start":721.78503,"end":722.28503},{"sentences":[{"text":"write off to","start":721.965,"end":722.60504,"sentiment":"neutral","sentiment_score":-0.033391885459423065}],"sentiment":"neutral","sentiment_score":-0.033391885459423065,"channel":1,"num_words":3,"start":721.965,"end":722.60504},{"sentences":[{"text":"Yeah.","start":722.905,"end":723.405,"sentiment":"neutral","sentiment_score":-0.02708015963435173}],"sentiment":"neutral","sentiment_score":-0.02708015963435173,"channel":0,"num_words":1,"start":722.905,"end":723.405},{"sentences":[{"text":"yeah.","start":723.405,"end":723.645,"sentiment":"neutral","sentiment_score":-0.02418075129389763},{"text":"They do like, write off to a bunch of people saying, you know, are you looking to claim","start":723.645,"end":728.84503,"sentiment":"neutral","sentiment_score":-0.045198221070071064}],"sentiment":"neutral","sentiment_score":-0.04409203845027246,"channel":1,"num_words":19,"start":723.405,"end":728.84503},{"sentences":[{"text":"We","start":728.825,"end":729.065,"sentiment":"neutral","sentiment_score":-0.04937613010406494}],"sentiment":"neutral","sentiment_score":-0.04937613010406494,"channel":0,"num_words":1,"start":728.825,"end":729.065},{"sentences":[{"text":"this","start":728.84503,"end":729.085,"sentiment":"neutral","sentiment_score":-0.06404872983694077}],"sentiment":"neutral","sentiment_score":-0.06404872983694077,"channel":1,"num_words":1,"start":728.84503,"end":729.085},{"sentences":[{"text":"just","start":729.065,"end":729.305,"sentiment":"neutral","sentiment_score":-0.06623993068933487}],"sentiment":"neutral","sentiment_score":-0.06623993068933487,"channel":0,"num_words":1,"start":729.065,"end":729.305},{"sentences":[{"text":"benefit?","start":729.085,"end":729.565,"sentiment":"neutral","sentiment_score":-0.07240621000528336}],"sentiment":"neutral","sentiment_score":-0.07240621000528336,"channel":1,"num_words":1,"start":729.085,"end":729.565},{"sentences":[{"text":"have","start":729.305,"end":729.805,"sentiment":"neutral","sentiment_score":-0.07361909002065659}],"sentiment":"neutral","sentiment_score":-0.07361909002065659,"channel":0,"num_words":1,"start":729.305,"end":729.805},{"sentences":[{"text":"Blah blah blah.","start":729.565,"end":730.385,"sentiment":"neutral","sentiment_score":-0.11937097211678822}],"sentiment":"neutral","sentiment_score":-0.11937097211678822,"channel":1,"num_words":3,"start":729.565,"end":730.385},{"sentences":[{"text":"yeah.","start":731.385,"end":731.885,"sentiment":"neutral","sentiment_score":-0.06136702001094818},{"text":"Claims taking some absolute","start":732.45996,"end":733.58,"sentiment":"neutral","sentiment_score":-0.12004749476909637}],"sentiment":"neutral","sentiment_score":-0.10831139981746674,"channel":0,"num_words":5,"start":731.385,"end":733.58},{"sentences":[{"text":"Indeed.","start":733.38,"end":733.88,"sentiment":"neutral","sentiment_score":-0.13067062199115753}],"sentiment":"neutral","sentiment_score":-0.13067062199115753,"channel":1,"num_words":1,"start":733.38,"end":733.88},{"sentences":[{"text":"pain for everyone involved.","start":733.58,"end":734.88,"sentiment":"neutral","sentiment_score":-0.1769448071718216},{"text":"No.","start":735.74,"end":735.89996,"sentiment":"neutral","sentiment_score":-0.027550451457500454},{"text":"That's absolutely fine.","start":735.89996,"end":737.01996,"sentiment":"neutral","sentiment_score":0.10319843639930089},{"text":"Cool.","start":737.01996,"end":737.51996,"sentiment":"neutral","sentiment_score":0.1961589753627777}],"sentiment":"neutral","sentiment_score":-0.02550837728712294,"channel":0,"num_words":9,"start":733.58,"end":737.51996},{"sentences":[{"text":"Yeah.","start":738.9,"end":739.22003,"sentiment":"neutral","sentiment_score":0.09672288596630096},{"text":"Luckily, we haven't had to do many painstaking cases lately.","start":739.22003,"end":743.14,"sentiment":"neutral","sentiment_score":0.010926095023751258},{"text":"There's been a lot more forthcoming with with who","start":743.14,"end":746.26,"sentiment":"neutral","sentiment_score":0.04238619924419456}],"sentiment":"neutral","sentiment_score":0.02937298147007823,"channel":1,"num_words":20,"start":738.9,"end":746.26},{"sentences":[{"text":"Hello?","start":746.10504,"end":746.265,"sentiment":"neutral","sentiment_score":0.02943817898631096}],"sentiment":"neutral","sentiment_score":0.02943817898631096,"channel":0,"num_words":1,"start":746.10504,"end":746.265},{"sentences":[{"text":"they","start":746.26,"end":746.42,"sentiment":"neutral","sentiment_score":0.042774565517902374}],"sentiment":"neutral","sentiment_score":0.042774565517902374,"channel":1,"num_words":1,"start":746.26,"end":746.42},{"sentences":[{"text":"Good.","start":746.265,"end":746.765,"sentiment":"neutral","sentiment_score":0.14649900794029236}],"sentiment":"neutral","sentiment_score":0.14649900794029236,"channel":0,"num_words":1,"start":746.265,"end":746.765},{"sentences":[{"text":"think it should go to.","start":746.42,"end":747.72003,"sentiment":"neutral","sentiment_score":0.06881081610918045},{"text":"Yeah.","start":748.85504,"end":749.35504,"sentiment":"neutral","sentiment_score":-0.008982053026556969},{"text":"But we yeah.","start":749.815,"end":750.935,"sentiment":"neutral","sentiment_score":-0.03951607023676237}],"sentiment":"neutral","sentiment_score":0.024058201867673133,"channel":1,"num_words":9,"start":746.42,"end":750.935},{"sentences":[{"text":"I like","start":750.585,"end":751.065,"sentiment":"neutral","sentiment_score":-0.06135348789393902}],"sentiment":"neutral","sentiment_score":-0.06135348789393902,"channel":0,"num_words":2,"start":750.585,"end":751.065},{"sentences":[{"text":"Previously,","start":750.935,"end":751.41504,"sentiment":"neutral","sentiment_score":-0.08544342964887619}],"sentiment":"neutral","sentiment_score":-0.08544342964887619,"channel":1,"num_words":1,"start":750.935,"end":751.41504},{"sentences":[{"text":"that.","start":751.065,"end":751.565,"sentiment":"neutral","sentiment_score":-0.07279855012893677}],"sentiment":"neutral","sentiment_score":-0.07279855012893677,"channel":0,"num_words":1,"start":751.065,"end":751.565},{"sentences":[{"text":"we were doing a lot of","start":751.41504,"end":752.875,"sentiment":"neutral","sentiment_score":-0.09334428980946541}],"sentiment":"neutral","sentiment_score":-0.09334428980946541,"channel":1,"num_words":6,"start":751.41504,"end":752.875},{"sentences":[{"text":"And then that's that's a pain in the neck.","start":755.145,"end":756.825,"sentiment":"neutral","sentiment_score":-0.29598571691248154},{"text":"Cool.","start":756.825,"end":757.145,"sentiment":"neutral","sentiment_score":0.07292512059211731},{"text":"So Lloyd's going through it.","start":757.145,"end":758.685,"sentiment":"neutral","sentiment_score":0.039525632932782176},{"text":"Realistically, it's what's it gonna be?","start":758.745,"end":761.38,"sentiment":"neutral","sentiment_score":0.02160028989116351},{"text":"It's gonna be like it's gonna be $50, really.","start":761.38,"end":766.52,"sentiment":"neutral","sentiment_score":-0.028519977091087237}],"sentiment":"neutral","sentiment_score":-0.08401320738097032,"channel":0,"num_words":30,"start":755.145,"end":766.52},{"sentences":[{"text":"Because it's six times the uninsured up to 50.","start":766.66,"end":769.64,"sentiment":"neutral","sentiment_score":-0.13016489148139954},{"text":"I can't remember correctly.","start":769.7,"end":770.68,"sentiment":"neutral","sentiment_score":-0.10841860249638557}],"sentiment":"neutral","sentiment_score":-0.12347372563985679,"channel":0,"num_words":13,"start":766.66,"end":770.68},{"sentences":[{"text":"Yeah.","start":772.66,"end":773.06,"sentiment":"neutral","sentiment_score":-0.014269298873841764},{"text":"Yeah.","start":773.06,"end":773.56,"sentiment":"neutral","sentiment_score":-0.0023487680591642857}],"sentiment":"neutral","sentiment_score":-0.008309033466503024,"channel":1,"num_words":2,"start":772.66,"end":773.56},{"sentences":[{"text":"So","start":773.86,"end":773.94,"sentiment":"neutral","sentiment_score":-0.0008588843047618866}],"sentiment":"neutral","sentiment_score":-0.0008588843047618866,"channel":0,"num_words":1,"start":773.86,"end":773.94},{"sentences":[{"text":"So,","start":773.94,"end":774.44,"sentiment":"neutral","sentiment_score":0.0008916128426790237}],"sentiment":"neutral","sentiment_score":0.0008916128426790237,"channel":1,"num_words":1,"start":773.94,"end":774.44},{"sentences":[{"text":"it'll be $46.07 70.","start":773.94,"end":777.125,"sentiment":"neutral","sentiment_score":-0.0009338904492324218}],"sentiment":"neutral","sentiment_score":-0.0009338904492324218,"channel":0,"num_words":4,"start":773.94,"end":777.125},{"sentences":[{"text":"yeah, it'd be the sum insured from the date","start":779.465,"end":782.045,"sentiment":"neutral","sentiment_score":0.0011924514029588965}],"sentiment":"neutral","sentiment_score":0.0011924514029588965,"channel":1,"num_words":9,"start":779.465,"end":782.045},{"sentences":[{"text":"She","start":783.42505,"end":783.745,"sentiment":"neutral","sentiment_score":-0.012764498591423036}],"sentiment":"neutral","sentiment_score":-0.012764498591423036,"channel":0,"num_words":1,"start":783.42505,"end":783.745},{"sentences":[{"text":"of","start":783.545,"end":783.865,"sentiment":"neutral","sentiment_score":-0.02123246341943741}],"sentiment":"neutral","sentiment_score":-0.02123246341943741,"channel":1,"num_words":1,"start":783.545,"end":783.865},{"sentences":[{"text":"passed.","start":783.745,"end":784.22504,"sentiment":"neutral","sentiment_score":-0.026726730167865753}],"sentiment":"neutral","sentiment_score":-0.026726730167865753,"channel":0,"num_words":1,"start":783.745,"end":784.22504},{"sentences":[{"text":"claim.","start":783.865,"end":784.265,"sentiment":"neutral","sentiment_score":-0.01509916316717863}],"sentiment":"neutral","sentiment_score":-0.01509916316717863,"channel":1,"num_words":1,"start":783.865,"end":784.265},{"sentences":[{"text":"Yeah.","start":784.22504,"end":784.72504,"sentiment":"neutral","sentiment_score":-0.0021822722628712654}],"sentiment":"neutral","sentiment_score":-0.0021822722628712654,"channel":0,"num_words":1,"start":784.22504,"end":784.72504},{"sentences":[{"text":"So that was the 05/25/2025?","start":784.265,"end":787.885,"sentiment":"neutral","sentiment_score":-0.002055218582972884}],"sentiment":"neutral","sentiment_score":-0.002055218582972884,"channel":1,"num_words":5,"start":784.265,"end":787.885},{"sentences":[{"text":"Yeah.","start":788.78503,"end":789.185,"sentiment":"neutral","sentiment_score":0.00576391164213419},{"text":"Of course.","start":789.185,"end":789.505,"sentiment":"neutral","sentiment_score":0.006950538605451584},{"text":"Of course.","start":789.505,"end":790.245,"sentiment":"neutral","sentiment_score":0.009861877653747797}],"sentiment":"neutral","sentiment_score":0.00787774883210659,"channel":0,"num_words":5,"start":788.78503,"end":790.245},{"sentences":[{"text":"Yes.","start":790.585,"end":791.085,"sentiment":"neutral","sentiment_score":0.01630682311952114}],"sentiment":"neutral","sentiment_score":0.01630682311952114,"channel":1,"num_words":1,"start":790.585,"end":791.085},{"sentences":[{"text":"So maybe a little bit less, but yeah.","start":791.15,"end":792.75,"sentiment":"neutral","sentiment_score":-0.007559505524113774},{"text":"Same time.","start":792.75,"end":793.49,"sentiment":"neutral","sentiment_score":0.011389527004212141},{"text":"That's","start":793.79004,"end":794.11005,"sentiment":"neutral","sentiment_score":0.022353753447532657}],"sentiment":"neutral","sentiment_score":-0.0013948397033593867,"channel":0,"num_words":11,"start":791.15,"end":794.11005},{"sentences":[{"text":"Yeah.","start":793.88,"end":794.38,"sentiment":"neutral","sentiment_score":0.021510273218154907}],"sentiment":"neutral","sentiment_score":0.021510273218154907,"channel":1,"num_words":1,"start":793.88,"end":794.38},{"sentences":[{"text":"okay.","start":794.11005,"end":794.51,"sentiment":"neutral","sentiment_score":0.02440115064382553},{"text":"No.","start":794.51,"end":794.67004,"sentiment":"neutral","sentiment_score":-0.034452810883522034}],"sentiment":"neutral","sentiment_score":-0.005025830119848251,"channel":0,"num_words":2,"start":794.11005,"end":794.67004},{"sentences":[{"text":"About","start":794.60004,"end":795.0,"sentiment":"neutral","sentiment_score":-0.03006221354007721}],"sentiment":"neutral","sentiment_score":-0.03006221354007721,"channel":1,"num_words":1,"start":794.60004,"end":795.0},{"sentences":[{"text":"No.","start":794.67004,"end":794.83,"sentiment":"neutral","sentiment_score":-0.03668845072388649},{"text":"That's","start":794.83,"end":795.15,"sentiment":"neutral","sentiment_score":-0.01032413449138403}],"sentiment":"neutral","sentiment_score":-0.02350629260763526,"channel":0,"num_words":2,"start":794.67004,"end":795.15},{"sentences":[{"text":"that.","start":795.0,"end":795.5,"sentiment":"neutral","sentiment_score":0.01138230785727501}],"sentiment":"neutral","sentiment_score":0.01138230785727501,"channel":1,"num_words":1,"start":795.0,"end":795.5},{"sentences":[{"text":"fine.","start":795.15,"end":795.65,"sentiment":"neutral","sentiment_score":0.1204558163881302},{"text":"Cool.","start":797.07,"end":797.39,"sentiment":"neutral","sentiment_score":0.2390369176864624},{"text":"So that's going through.","start":797.39,"end":798.35004,"sentiment":"neutral","sentiment_score":0.17775454744696617},{"text":"It's nothing to have to do with the lawyer.","start":798.35004,"end":799.87,"sentiment":"neutral","sentiment_score":0.03984532298313247},{"text":"They got in hand being up to paying other what was it?","start":799.87,"end":804.45,"sentiment":"neutral","sentiment_score":0.02403438774247964}],"sentiment":"neutral","sentiment_score":0.06361227717112612,"channel":0,"num_words":27,"start":795.15,"end":804.45},{"sentences":[{"text":"Is there a client number attached?","start":805.07,"end":806.61005,"sentiment":"neutral","sentiment_score":0.005317786941304803}],"sentiment":"neutral","sentiment_score":0.005317786941304803,"channel":0,"num_words":6,"start":805.07,"end":806.61005},{"sentences":[{"text":"Yep.","start":808.205,"end":808.685,"sentiment":"neutral","sentiment_score":0.00891163945198059},{"text":"It is 2508","start":808.685,"end":812.065,"sentiment":"neutral","sentiment_score":0.005518460025389989}],"sentiment":"neutral","sentiment_score":0.00636675488203764,"channel":1,"num_words":4,"start":808.205,"end":812.065},{"sentences":[{"text":"Yep.","start":813.445,"end":813.945,"sentiment":"neutral","sentiment_score":0.0056482828222215176}],"sentiment":"neutral","sentiment_score":0.0056482828222215176,"channel":0,"num_words":1,"start":813.445,"end":813.945},{"sentences":[{"text":"27Hyphen, or MiddleSchool, 440.","start":813.645,"end":820.22504,"sentiment":"neutral","sentiment_score":0.006724013015627861}],"sentiment":"neutral","sentiment_score":0.006724013015627861,"channel":1,"num_words":4,"start":813.645,"end":820.22504},{"sentences":[{"text":"0.","start":821.83997,"end":822.33997,"sentiment":"neutral","sentiment_score":0.021007398143410683},{"text":"Cool.","start":822.4,"end":822.9,"sentiment":"neutral","sentiment_score":0.22909730672836304},{"text":"Perfect.","start":824.72,"end":825.22,"sentiment":"positive","sentiment_score":0.33811473846435547},{"text":"So next client I have I'm just making sure I was giving you your client.","start":826.16,"end":833.265,"sentiment":"neutral","sentiment_score":0.05644301412006219},{"text":"Next client I have is Kristen, k I r s t I n.","start":833.885,"end":840.145,"sentiment":"neutral","sentiment_score":0.005189505092298182}],"sentiment":"neutral","sentiment_score":0.04846220068828834,"channel":0,"num_words":31,"start":821.83997,"end":840.145},{"sentences":[{"text":"Yeah.","start":840.685,"end":840.925,"sentiment":"neutral","sentiment_score":0.0009294296614825726},{"text":"It's Baker.","start":840.925,"end":841.505,"sentiment":"neutral","sentiment_score":-0.002276297949720174},{"text":"Last name, Baker.","start":843.245,"end":844.385,"sentiment":"neutral","sentiment_score":-0.01641052992393573},{"text":"I have a funny feeling this claim was actually declined late last year because she went back to work within the waiting period.","start":853.05,"end":859.39,"sentiment":"negative","sentiment_score":-0.3562457406002542}],"sentiment":"neutral","sentiment_score":-0.2843623030970901,"channel":0,"num_words":29,"start":840.685,"end":859.39},{"sentences":[{"text":"It is closed.","start":860.43,"end":861.89,"sentiment":"neutral","sentiment_score":-0.3115050792694092},{"text":"New benefits payable within waiting period.","start":863.885,"end":866.305,"sentiment":"neutral","sentiment_score":-0.17946210751930872}],"sentiment":"neutral","sentiment_score":-0.22347643143600887,"channel":1,"num_words":9,"start":860.43,"end":866.305},{"sentences":[{"text":"Cool.","start":867.025,"end":867.525,"sentiment":"neutral","sentiment_score":0.19857943058013916},{"text":"Cool.","start":867.585,"end":867.905,"sentiment":"neutral","sentiment_score":0.31942617893218994},{"text":"Absolutely perfect.","start":867.905,"end":868.705,"sentiment":"positive","sentiment_score":0.6221442222595215},{"text":"Perfect.","start":868.705,"end":869.205,"sentiment":"positive","sentiment_score":0.47862762212753296},{"text":"I just wanted to make sure that I can actually strike up a little bit like","start":870.065,"end":872.78503,"sentiment":"neutral","sentiment_score":0.08252792106941342}],"sentiment":"neutral","sentiment_score":0.1695889720604533,"channel":0,"num_words":21,"start":867.025,"end":872.78503},{"sentences":[{"text":"Yes.","start":874.685,"end":875.185,"sentiment":"neutral","sentiment_score":0.014764749445021152}],"sentiment":"neutral","sentiment_score":0.014764749445021152,"channel":1,"num_words":1,"start":874.685,"end":875.185},{"sentences":[{"text":"thing that outside of one, I have Timothy, last name, Elvy, e l v e y.","start":877.51996,"end":884.99,"sentiment":"neutral","sentiment_score":-0.0015489225334022194}],"sentiment":"neutral","sentiment_score":-0.0015489225334022194,"channel":0,"num_words":16,"start":877.51996,"end":884.99},{"sentences":[{"text":"Yep.","start":887.56,"end":888.06,"sentiment":"neutral","sentiment_score":-0.0023432173766195774},{"text":"So that's a","start":889.24,"end":891.455,"sentiment":"neutral","sentiment_score":-0.010634825875361761}],"sentiment":"neutral","sentiment_score":-0.008561923750676215,"channel":1,"num_words":4,"start":887.56,"end":891.455},{"sentences":[{"text":"Ongoing","start":892.525,"end":892.925,"sentiment":"neutral","sentiment_score":-0.023868530988693237}],"sentiment":"neutral","sentiment_score":-0.023868530988693237,"channel":0,"num_words":1,"start":892.525,"end":892.925},{"sentences":[{"text":"what","start":892.741,"end":893.241,"sentiment":"neutral","sentiment_score":-0.022915352135896683}],"sentiment":"neutral","sentiment_score":-0.022915352135896683,"channel":1,"num_words":1,"start":892.741,"end":893.241},{"sentences":[{"text":"IP,","start":892.925,"end":893.425,"sentiment":"neutral","sentiment_score":-0.03485354036092758}],"sentiment":"neutral","sentiment_score":-0.03485354036092758,"channel":0,"num_words":1,"start":892.925,"end":893.425},{"sentences":[{"text":"do","start":893.63403,"end":894.13403,"sentiment":"neutral","sentiment_score":-0.034397318959236145}],"sentiment":"neutral","sentiment_score":-0.034397318959236145,"channel":1,"num_words":1,"start":893.63403,"end":894.13403},{"sentences":[{"text":"and he's closed","start":893.805,"end":894.685,"sentiment":"neutral","sentiment_score":-0.03510471309224764}],"sentiment":"neutral","sentiment_score":-0.03510471309224764,"channel":0,"num_words":3,"start":893.805,"end":894.685},{"sentences":[{"text":"we","start":894.527,"end":895.027,"sentiment":"neutral","sentiment_score":-0.03738249093294144}],"sentiment":"neutral","sentiment_score":-0.03738249093294144,"channel":1,"num_words":1,"start":894.527,"end":895.027},{"sentences":[{"text":"the terminal illness","start":894.685,"end":895.645,"sentiment":"neutral","sentiment_score":-0.05646701902151108}],"sentiment":"neutral","sentiment_score":-0.05646701902151108,"channel":0,"num_words":3,"start":894.685,"end":895.645},{"sentences":[{"text":"got?","start":895.42,"end":895.92,"sentiment":"neutral","sentiment_score":-0.03144409880042076}],"sentiment":"neutral","sentiment_score":-0.03144409880042076,"channel":1,"num_words":1,"start":895.42,"end":895.92},{"sentences":[{"text":"card as well.","start":895.645,"end":896.705,"sentiment":"neutral","sentiment_score":-0.031272721787293754}],"sentiment":"neutral","sentiment_score":-0.031272721787293754,"channel":0,"num_words":3,"start":895.645,"end":896.705},{"sentences":[{"text":"So it looks like it is oh, okay.","start":896.313,"end":903.957,"sentiment":"neutral","sentiment_score":-0.045704086776822805},{"text":"So that one's being closed off.","start":905.23,"end":907.81,"sentiment":"neutral","sentiment_score":-0.09622100616494815},{"text":"The benefit period exhausted, but we were waiting a final pay slip to confirm if any partial payment over the last period.","start":910.11,"end":918.20996,"sentiment":"neutral","sentiment_score":-0.092864336615259}],"sentiment":"neutral","sentiment_score":-0.0829437260205547,"channel":1,"num_words":36,"start":896.313,"end":918.20996},{"sentences":[{"text":"Okay.","start":919.64496,"end":920.14496,"sentiment":"neutral","sentiment_score":-0.11187684535980225}],"sentiment":"neutral","sentiment_score":-0.11187684535980225,"channel":0,"num_words":1,"start":919.64496,"end":920.14496},{"sentences":[{"text":"We closed off because we didn't hear from him.","start":919.865,"end":922.10504,"sentiment":"neutral","sentiment_score":-0.2561999840868844},{"text":"So I don't know if he's","start":922.10504,"end":923.885,"sentiment":"neutral","sentiment_score":-0.1853186140457789}],"sentiment":"neutral","sentiment_score":-0.2278474360704422,"channel":1,"num_words":15,"start":919.865,"end":923.885},{"sentences":[{"text":"So there's possibly a partial payment out today?","start":927.85,"end":930.11,"sentiment":"neutral","sentiment_score":-0.16487638279795647}],"sentiment":"neutral","sentiment_score":-0.16487638279795647,"channel":0,"num_words":8,"start":927.85,"end":930.11},{"sentences":[{"text":"asked.","start":931.465,"end":931.705,"sentiment":"neutral","sentiment_score":-0.06365936994552612},{"text":"Yeah.","start":931.705,"end":932.185,"sentiment":"neutral","sentiment_score":-0.0438506118953228},{"text":"And it's income reflection.","start":932.185,"end":936.53,"sentiment":"neutral","sentiment_score":-0.07854711823165417},{"text":"So if he if he has passed away","start":936.91003,"end":943.81,"sentiment":"neutral","sentiment_score":-0.06341614248231053}],"sentiment":"neutral","sentiment_score":-0.06635911390185356,"channel":1,"num_words":14,"start":931.465,"end":943.81},{"sentences":[{"text":"He has which is why the policy is still but he's","start":943.945,"end":952.585,"sentiment":"neutral","sentiment_score":-0.056886123662645165}],"sentiment":"neutral","sentiment_score":-0.056886123662645165,"channel":0,"num_words":11,"start":943.945,"end":952.585},{"sentences":[{"text":"Yes.","start":952.415,"end":952.915,"sentiment":"neutral","sentiment_score":-0.0037659970112144943}],"sentiment":"neutral","sentiment_score":-0.0037659970112144943,"channel":1,"num_words":1,"start":952.415,"end":952.915},{"sentences":[{"text":"terminal","start":952.585,"end":953.085,"sentiment":"neutral","sentiment_score":-0.0025471774861216545}],"sentiment":"neutral","sentiment_score":-0.0025471774861216545,"channel":0,"num_words":1,"start":952.585,"end":953.085},{"sentences":[{"text":"Yeah.","start":954.975,"end":955.475,"sentiment":"neutral","sentiment_score":-0.0025317883118987083}],"sentiment":"neutral","sentiment_score":-0.0025317883118987083,"channel":1,"num_words":1,"start":954.975,"end":955.475},{"sentences":[{"text":"through is supercharger stuff like that.","start":955.87,"end":957.47,"sentiment":"neutral","sentiment_score":-0.009274631583442291},{"text":"We've kept the IT benefits, obviously, still is.","start":957.47,"end":959.95,"sentiment":"neutral","sentiment_score":0.006662321276962757},{"text":"And,","start":959.95,"end":960.45,"sentiment":"neutral","sentiment_score":0.0048803044483065605}],"sentiment":"neutral","sentiment_score":0.0001687390108903249,"channel":0,"num_words":15,"start":955.87,"end":960.45},{"sentences":[{"text":"Yes.","start":961.86,"end":962.36,"sentiment":"neutral","sentiment_score":0.018332650884985924}],"sentiment":"neutral","sentiment_score":0.018332650884985924,"channel":1,"num_words":1,"start":961.86,"end":962.36},{"sentences":[{"text":"yeah, I'm just gonna put things right out.","start":964.51,"end":968.02496,"sentiment":"neutral","sentiment_score":-0.008826694800518453},{"text":"But at this current","start":968.02496,"end":969.945,"sentiment":"neutral","sentiment_score":-0.046346905175596476}],"sentiment":"neutral","sentiment_score":-0.021333431592211127,"channel":0,"num_words":12,"start":964.51,"end":969.945},{"sentences":[{"text":"Yep.","start":969.86,"end":970.36,"sentiment":"neutral","sentiment_score":-0.029010802507400513}],"sentiment":"neutral","sentiment_score":-0.029010802507400513,"channel":1,"num_words":1,"start":969.86,"end":970.36},{"sentences":[{"text":"stage, we're looking at probably six to ten months before he does pass.","start":969.945,"end":977.245,"sentiment":"neutral","sentiment_score":-0.036838606716348574},{"text":"At that","start":977.545,"end":978.15,"sentiment":"neutral","sentiment_score":-0.008379315491765738}],"sentiment":"neutral","sentiment_score":-0.03304403455307086,"channel":0,"num_words":15,"start":969.945,"end":978.15},{"sentences":[{"text":"Yes.","start":978.675,"end":979.175,"sentiment":"neutral","sentiment_score":0.0011411742307245731}],"sentiment":"neutral","sentiment_score":0.0011411742307245731,"channel":1,"num_words":1,"start":978.675,"end":979.175},{"sentences":[{"text":"page.","start":979.03,"end":979.43005,"sentiment":"neutral","sentiment_score":-0.0013715317472815514},{"text":"We yeah.","start":979.43005,"end":980.55005,"sentiment":"neutral","sentiment_score":0.00437309080734849},{"text":"We'll we'll see from there.","start":980.55005,"end":982.09,"sentiment":"neutral","sentiment_score":0.005170583911240101},{"text":"But the partial so possible, what what what debt range for the payslip would would you require for that partial partial payment?","start":982.23004,"end":993.35504,"sentiment":"neutral","sentiment_score":-0.012994175141846592},{"text":"Because if I can get them issued to you guys, you guys can obviously","start":993.35504,"end":995.755,"sentiment":"neutral","sentiment_score":-0.014159508249057191}],"sentiment":"neutral","sentiment_score":-0.010247213617813859,"channel":0,"num_words":44,"start":979.03,"end":995.755},{"sentences":[{"text":"Looks like the pay slip for the period 12/28/2024","start":998.72,"end":1004.33997,"sentiment":"neutral","sentiment_score":-0.01564230935441123}],"sentiment":"neutral","sentiment_score":-0.01564230935441123,"channel":1,"num_words":9,"start":998.72,"end":1004.33997},{"sentences":[{"text":"yep.","start":1005.59503,"end":1006.09503,"sentiment":"neutral","sentiment_score":-0.011015867814421654}],"sentiment":"neutral","sentiment_score":-0.011015867814421654,"channel":0,"num_words":1,"start":1005.59503,"end":1006.09503},{"sentences":[{"text":"to the 01/10/2025.","start":1006.425,"end":1010.045,"sentiment":"neutral","sentiment_score":-0.0127311988423268},{"text":"So it was quite some time ago.","start":1010.745,"end":1012.445,"sentiment":"neutral","sentiment_score":-0.03306467219122818}],"sentiment":"neutral","sentiment_score":-0.02696463018655777,"channel":1,"num_words":10,"start":1006.425,"end":1012.445},{"sentences":[{"text":"Yep.","start":1014.1,"end":1014.33997,"sentiment":"neutral","sentiment_score":0.0007725830073468387},{"text":"Okay.","start":1014.33997,"end":1014.57996,"sentiment":"neutral","sentiment_score":0.0242399200797081},{"text":"That's okay.","start":1014.57996,"end":1015.37994,"sentiment":"neutral","sentiment_score":0.0832173191010952},{"text":"Alright.","start":1015.37994,"end":1015.69995,"sentiment":"neutral","sentiment_score":0.1017514318227768},{"text":"I'll see if I can get that payslip and","start":1015.69995,"end":1017.95996,"sentiment":"neutral","sentiment_score":0.06884681433439255}],"sentiment":"neutral","sentiment_score":0.06520142158011108,"channel":0,"num_words":14,"start":1014.1,"end":1017.95996},{"sentences":[{"text":"Yep.","start":1018.265,"end":1018.765,"sentiment":"neutral","sentiment_score":0.03864612430334091}],"sentiment":"neutral","sentiment_score":0.03864612430334091,"channel":1,"num_words":1,"start":1018.265,"end":1018.765},{"sentences":[{"text":"and get that through to you guys so that way we can close it off properly if there's any paid.","start":1020.475,"end":1025.615,"sentiment":"neutral","sentiment_score":0.0490482171997428},{"text":"And then I will obviously, I'll notify you guys when he does come, but at this point, he's","start":1026.395,"end":1032.235,"sentiment":"neutral","sentiment_score":0.024468230963167217}],"sentiment":"neutral","sentiment_score":0.037405065824522785,"channel":0,"num_words":38,"start":1020.475,"end":1032.235},{"sentences":[{"text":"Yes.","start":1032.0,"end":1032.5,"sentiment":"neutral","sentiment_score":0.021605174988508224}],"sentiment":"neutral","sentiment_score":0.021605174988508224,"channel":1,"num_words":1,"start":1032.0,"end":1032.5},{"sentences":[{"text":"still","start":1032.235,"end":1032.735,"sentiment":"neutral","sentiment_score":0.024578120559453964}],"sentiment":"neutral","sentiment_score":0.024578120559453964,"channel":0,"num_words":1,"start":1032.235,"end":1032.735},{"sentences":[{"text":"Yes.","start":1032.72,"end":1033.22,"sentiment":"neutral","sentiment_score":0.04408890753984451}],"sentiment":"neutral","sentiment_score":0.04408890753984451,"channel":1,"num_words":1,"start":1032.72,"end":1033.22},{"sentences":[{"text":"on.","start":1032.7949,"end":1033.2949,"sentiment":"neutral","sentiment_score":0.06189372390508652},{"text":"So happy that.","start":1034.63,"end":1035.61,"sentiment":"positive","sentiment_score":0.3763760030269623},{"text":"Cool.","start":1037.6699,"end":1038.1699,"sentiment":"neutral","sentiment_score":0.2349679470062256},{"text":"Alright.","start":1038.63,"end":1039.13,"sentiment":"neutral","sentiment_score":0.10441558808088304},{"text":"I will pop","start":1039.2699,"end":1040.47,"sentiment":"neutral","sentiment_score":0.057737128188212715}],"sentiment":"neutral","sentiment_score":0.1892907391819689,"channel":0,"num_words":9,"start":1032.7949,"end":1040.47},{"sentences":[{"text":"Okay.","start":1040.4551,"end":1040.9551,"sentiment":"neutral","sentiment_score":0.029814379289746284}],"sentiment":"neutral","sentiment_score":0.029814379289746284,"channel":1,"num_words":1,"start":1040.4551,"end":1040.9551},{"sentences":[{"text":"that.","start":1040.47,"end":1040.95,"sentiment":"neutral","sentiment_score":0.01432951632887125},{"text":"Where did you go?","start":1040.95,"end":1042.07,"sentiment":"neutral","sentiment_score":-0.0045584384351968765},{"text":"There you are.","start":1042.07,"end":1042.8899,"sentiment":"neutral","sentiment_score":-0.012903600310285887},{"text":"What is that?","start":1044.47,"end":1045.19,"sentiment":"neutral","sentiment_score":-0.01896615947286288},{"text":"That is the We have that's one more.","start":1045.19,"end":1082.215,"sentiment":"neutral","sentiment_score":-0.03011364908888936}],"sentiment":"neutral","sentiment_score":-0.01791698470907776,"channel":0,"num_words":19,"start":1040.47,"end":1082.215},{"sentences":[{"text":"Two three.","start":1084.835,"end":1085.475,"sentiment":"neutral","sentiment_score":-0.01349528320133686},{"text":"Oh, Yeah.","start":1085.475,"end":1087.98,"sentiment":"neutral","sentiment_score":-0.021554029546678066},{"text":"I again believe this was the complaint, to be honest.","start":1087.98,"end":1090.96,"sentiment":"neutral","sentiment_score":-0.11546160615980625},{"text":"Because he doesn't meet the","start":1091.34,"end":1092.62,"sentiment":"neutral","sentiment_score":-0.10553018748760223}],"sentiment":"neutral","sentiment_score":-0.09222976971221597,"channel":0,"num_words":19,"start":1084.835,"end":1092.62},{"sentences":[{"text":"Did you","start":1092.455,"end":1092.775,"sentiment":"neutral","sentiment_score":-0.06402670033276081}],"sentiment":"neutral","sentiment_score":-0.06402670033276081,"channel":1,"num_words":2,"start":1092.455,"end":1092.775},{"sentences":[{"text":"the definition.","start":1092.62,"end":1093.2,"sentiment":"neutral","sentiment_score":-0.08760764449834824}],"sentiment":"neutral","sentiment_score":-0.08760764449834824,"channel":0,"num_words":2,"start":1092.62,"end":1093.2},{"sentences":[{"text":"say?","start":1092.775,"end":1093.275,"sentiment":"neutral","sentiment_score":-0.05439506471157074}],"sentiment":"neutral","sentiment_score":-0.05439506471157074,"channel":1,"num_words":1,"start":1092.775,"end":1093.275},{"sentences":[{"text":"But he's meeting.","start":1093.42,"end":1094.24,"sentiment":"neutral","sentiment_score":-0.05760109300414721},{"text":"Yes.","start":1095.18,"end":1095.68,"sentiment":"neutral","sentiment_score":-0.01834780350327492},{"text":"H I g g I n s.","start":1096.22,"end":1097.84,"sentiment":"neutral","sentiment_score":-0.013957249798945017}],"sentiment":"neutral","sentiment_score":-0.0262592573734847,"channel":0,"num_words":11,"start":1093.42,"end":1097.84},{"sentences":[{"text":"Yeah.","start":1098.775,"end":1099.095,"sentiment":"neutral","sentiment_score":-0.019336093217134476},{"text":"I know the one.","start":1099.095,"end":1100.155,"sentiment":"neutral","sentiment_score":-0.02997470460832119},{"text":"Let me have a look.","start":1100.615,"end":1101.835,"sentiment":"neutral","sentiment_score":-0.02558252215385437},{"text":"So that one was","start":1102.855,"end":1104.635,"sentiment":"neutral","sentiment_score":-0.026287449058145285}],"sentiment":"neutral","sentiment_score":-0.026592665618019446,"channel":1,"num_words":14,"start":1098.775,"end":1104.635},{"sentences":[{"text":"Yeah.","start":1105.935,"end":1106.435,"sentiment":"neutral","sentiment_score":-0.04430209845304489}],"sentiment":"neutral","sentiment_score":-0.04430209845304489,"channel":0,"num_words":1,"start":1105.935,"end":1106.435},{"sentences":[{"text":"Declined.","start":1112.8401,"end":1113.3401,"sentiment":"neutral","sentiment_score":-0.29126784205436707}],"sentiment":"neutral","sentiment_score":-0.29126784205436707,"channel":1,"num_words":1,"start":1112.8401,"end":1113.3401},{"sentences":[{"text":"Because it doesn't make that decision.","start":1116.03,"end":1117.65,"sentiment":"neutral","sentiment_score":-0.2881123175223668}],"sentiment":"neutral","sentiment_score":-0.2881123175223668,"channel":0,"num_words":6,"start":1116.03,"end":1117.65},{"sentences":[{"text":"That's right.","start":1118.785,"end":1120.125,"sentiment":"neutral","sentiment_score":-0.005057748407125475},{"text":"Yep.","start":1120.465,"end":1120.965,"sentiment":"neutral","sentiment_score":0.01998325064778328}],"sentiment":"neutral","sentiment_score":0.00328925127784411,"channel":1,"num_words":3,"start":1118.785,"end":1120.965},{"sentences":[{"text":"Yeah.","start":1120.67,"end":1121.0701,"sentiment":"neutral","sentiment_score":0.010068338364362717},{"text":"No.","start":1121.0701,"end":1121.31,"sentiment":"neutral","sentiment_score":0.027706220746040344},{"text":"That's absolutely cool.","start":1121.31,"end":1122.53,"sentiment":"neutral","sentiment_score":0.26313724120457965},{"text":"Perfect.","start":1124.03,"end":1124.53,"sentiment":"positive","sentiment_score":0.6530857086181641},{"text":"Amazing.","start":1125.79,"end":1126.29,"sentiment":"positive","sentiment_score":0.609323263168335}],"sentiment":"neutral","sentiment_score":0.29851360778723446,"channel":0,"num_words":7,"start":1120.67,"end":1126.29},{"sentences":[{"text":"That is everyone with you guys.","start":1126.51,"end":1128.675,"sentiment":"positive","sentiment_score":0.4479268590609233}],"sentiment":"positive","sentiment_score":0.4479268590609233,"channel":0,"num_words":6,"start":1126.51,"end":1128.675},{"sentences":[{"text":"Alright.","start":1130.465,"end":1130.785,"sentiment":"neutral","sentiment_score":0.2247981429100037},{"text":"Cool.","start":1130.785,"end":1131.24,"sentiment":"neutral","sentiment_score":0.23961490392684937},{"text":"Did you want my direct number in case you've got me cruise in the future?","start":1131.48,"end":1134.94,"sentiment":"neutral","sentiment_score":0.0723933375130097},{"text":"So it's Jessie, j e s s e, and 038904","start":1140.44,"end":1152.485,"sentiment":"neutral","sentiment_score":0.04990722872316837}],"sentiment":"neutral","sentiment_score":0.07590316284309935,"channel":1,"num_words":27,"start":1130.465,"end":1152.485},{"sentences":[{"text":"Yep.","start":1153.22,"end":1153.72,"sentiment":"neutral","sentiment_score":0.03472209349274635},{"text":"Yep.","start":1154.02,"end":1154.52,"sentiment":"neutral","sentiment_score":0.020828429609537125}],"sentiment":"neutral","sentiment_score":0.02777526155114174,"channel":0,"num_words":2,"start":1153.22,"end":1154.52},{"sentences":[{"text":"9445.","start":1155.905,"end":1157.605,"sentiment":"neutral","sentiment_score":0.02464023418724537},{"text":"Alright.","start":1164.55,"end":1164.87,"sentiment":"neutral","sentiment_score":0.187457412481308},{"text":"No worries.","start":1164.87,"end":1165.53,"sentiment":"neutral","sentiment_score":0.3014763295650482},{"text":"Anything that you need, just give us","start":1165.67,"end":1168.0901,"sentiment":"neutral","sentiment_score":0.27139972363199505}],"sentiment":"neutral","sentiment_score":0.2468043973838741,"channel":1,"num_words":11,"start":1155.905,"end":1168.0901},{"sentences":[{"text":"I","start":1168.539,"end":1168.699,"sentiment":"neutral","sentiment_score":0.2953754961490631}],"sentiment":"neutral","sentiment_score":0.2953754961490631,"channel":0,"num_words":1,"start":1168.539,"end":1168.699},{"sentences":[{"text":"a","start":1168.55,"end":1169.05,"sentiment":"neutral","sentiment_score":0.2367891371250153}],"sentiment":"neutral","sentiment_score":0.2367891371250153,"channel":1,"num_words":1,"start":1168.55,"end":1169.05},{"sentences":[{"text":"will.","start":1168.699,"end":1169.0189,"sentiment":"positive","sentiment_score":0.34933948516845703},{"text":"Thanks, love.","start":1169.0189,"end":1169.819,"sentiment":"positive","sentiment_score":0.7238196432590485}],"sentiment":"positive","sentiment_score":0.598992923895518,"channel":0,"num_words":3,"start":1168.699,"end":1169.819},{"sentences":[{"text":"call.","start":1169.51,"end":1170.01,"sentiment":"positive","sentiment_score":0.44706565141677856}],"sentiment":"positive","sentiment_score":0.44706565141677856,"channel":1,"num_words":1,"start":1169.51,"end":1170.01},{"sentences":[{"text":"I'll talk to","start":1169.819,"end":1170.539,"sentiment":"neutral","sentiment_score":0.0926319882273674}],"sentiment":"neutral","sentiment_score":0.0926319882273674,"channel":0,"num_words":3,"start":1169.819,"end":1170.539},{"sentences":[{"text":"No.","start":1170.4701,"end":1170.7101,"sentiment":"neutral","sentiment_score":-0.02360045164823532}],"sentiment":"neutral","sentiment_score":-0.02360045164823532,"channel":1,"num_words":1,"start":1170.4701,"end":1170.7101},{"sentences":[{"text":"you later.","start":1170.539,"end":1171.1189,"sentiment":"neutral","sentiment_score":0.125398151576519}],"sentiment":"neutral","sentiment_score":0.125398151576519,"channel":0,"num_words":2,"start":1170.539,"end":1171.1189},{"sentences":[{"text":"Thank you.","start":1170.7101,"end":1171.4501,"sentiment":"positive","sentiment_score":0.5847201943397522},{"text":"Alright.","start":1172.2301,"end":1172.7301,"sentiment":"neutral","sentiment_score":0.291982501745224},{"text":"Bye.","start":1172.87,"end":1173.37,"sentiment":"neutral","sentiment_score":0.24845945835113523}],"sentiment":"positive","sentiment_score":0.4274705871939659,"channel":1,"num_words":4,"start":1170.7101,"end":1173.37},{"sentences":[{"text":"Bye.","start":1173.419,"end":1173.919,"sentiment":"neutral","sentiment_score":-0.1293269395828247}],"sentiment":"neutral","sentiment_score":-0.1293269395828247,"channel":0,"num_words":1,"start":1173.419,"end":1173.919}]},"summary":{"result":"success","short":"A Neos Protection representative provides options to customers, including claims and case management, and advises them to wait for the next benefit date. The legal team is working on a lawyer to handle a death claim and loss of income. The conversation also includes brief discussion of a lawyer's request for information on a client's beneficiaries and the possibility of a legal party. The legal team is working on a payment and duration of claim processes, and they provide information on a partial payment and the possibility of a paid payslip."},"intents":{"segments":[{"text":"How may I help you? Hi, Jessie.","start_word":87,"end_word":93,"intents":[{"intent":"Provide assistance","confidence_score":0.0013157431}]},{"text":"So so it's basically we just need that information for the next benefit. Yep. Okay.","start_word":378,"end_word":392,"intents":[{"intent":"Update information","confidence_score":0.002674349}]},{"text":"Sarah, and last name is r a n t a, l l.","start_word":600,"end_word":611,"intents":[{"intent":"Ask sarah","confidence_score":0.00012713927}]},{"text":"Once again, testing, so we make a recommendation that that is something people need to have.","start_word":611,"end_word":626,"intents":[{"intent":"Recommend a lawyer","confidence_score":0.011426085},{"intent":"Recommend contacting attorney","confidence_score":0.000062990264}]},{"text":"So we're dealing with a lawyer on that one.","start_word":643,"end_word":651,"intents":[{"intent":"Discuss court case","confidence_score":0.0003871277},{"intent":"Discuss options for a lawyer","confidence_score":0.000050707622}]},{"text":"We're just awaiting the claim pack, really.","start_word":666,"end_word":672,"intents":[{"intent":"Review claim pack","confidence_score":0.06865525}]},{"text":"Lawyer provided uncertified probate and death certificate with third party authority to receive benefit beneficiary information.","start_word":692,"end_word":707,"intents":[{"intent":"Discuss probate and death certificate","confidence_score":0.05666494},{"intent":"Discuss probate and death certificate","confidence_score":0.08373093}]},{"text":"So I think it's I think it's a little complicated from what what they're sort of talking about. They were trying to find out if there was any beneficiaries without having our authority.","start_word":835,"end_word":867,"intents":[{"intent":"Explain reason for calling","confidence_score":0.000007763119},{"intent":"Express confusion about legal process","confidence_score":0.00007801217}]},{"text":"They were trying to find out if there was any beneficiaries without having our authority.","start_word":853,"end_word":867,"intents":[{"intent":"Discuss potential potential beneficiaries","confidence_score":0.0008261322}]},{"text":"So I did mention to them that they may be able to reach out to the adviser to see if if if you may have good authority to deal with them or something like that or if they if you'd just be happy to give the information. But whether or not they did that, I'm not sure.","start_word":868,"end_word":924,"intents":[{"intent":"Discuss potential good authority","confidence_score":0.001508844}]},{"text":"need to do claims where Claims they would taking. write off to Yeah.","start_word":1446,"end_word":1458,"intents":[{"intent":"Analyze claims","confidence_score":0.021924458}]},{"text":"I just wanted to make sure that I can actually strike up a little bit like Yes.","start_word":1753,"end_word":1769,"intents":[{"intent":"Negotiate payment details","confidence_score":0.00016608337}]},{"text":"Because if I can get them issued to you guys, you guys can obviously Looks like the pay slip for the period 12/28/2024 yep. to the 01/10/2025.","start_word":1968,"end_word":1994,"intents":[{"intent":"Receive payment","confidence_score":0.00070136884}]},{"text":"I'll see if I can get that payslip and Yep. and get that through to you guys so that way we can close it off properly if there's any paid.","start_word":2007,"end_word":2036,"intents":[{"intent":"Close off payment","confidence_score":0.14499803}]},{"text":"Did you want my direct number in case you've got me cruise in the future?","start_word":2162,"end_word":2176,"intents":[{"intent":"Provide direct number","confidence_score":0.012973425}]}]},"sentiments":{"segments":[{"text":"Thank you for choosing Neos Protection.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.578940749168396},{"text":"Please select from one of the following options. For customer service, press 1. For claims, press 2. For the teleinterview bookings team Please note that calls may be recorded for quality and training purposes. If you do not wish for this to occur, please let us know when we answer your call. For a copy of our privacy policy, please visit www.niosgroup.com/privacypolicy. Please hold, and one of our helpful consultants will answer your call as soon as possible. Speaking with Jessie. How may I help you? Hi, Jessie. Rebecca from x t financial. How are you going? Yes.","start_word":6,"end_word":103,"sentiment":"neutral","sentiment_score":-0.00776435574516654},{"text":"Good. Thank Yeah. you.","start_word":104,"end_word":107,"sentiment":"positive","sentiment_score":0.4099110960960388},{"text":"How are you? Just bear with me.","start_word":108,"end_word":114,"sentiment":"neutral","sentiment_score":0.22853799164295197},{"text":"Yeah. Really good. Thanks, darling.","start_word":115,"end_word":119,"sentiment":"positive","sentiment_score":0.6339985728263855},{"text":"I just wanted to touch base and get a bit of an update with regards to a few of my clients going through the claims, which I could place. Yeah. I have some claim numbers. We're gonna do a policy on the search, if that's okay. No. I can do a name search. Cool. Let's do that then. So first client I have is Katherine, k a t h e r I n e. Last name is k w, e e. Yeah. So that's on a Belinda. I'll just have a look. And could you just confirm for me your adviser code as well? Oh, I sure probably could. Give me one second. I'll just it's 8978. Three five 9. I'm just looking at at the same time so I can get the adviser code, so it's no no rush. So it'll take forever to open. No. You're so fine. And which advisers office are you calling from as well? Sorry. What was that? Which advisers office are you calling from? Oh, Okay. Great. HP Financial. So, Catherine, I can see that we're waiting on pay slips to make the next benefit from the '20 Roughly March fifteen 2 to '16. the April 20. I don't know if I'm free to twenty seconds. So four. Alright. So you wouldn't expect those payslips until No. until the end date. Like, for Yeah. They or do you wouldn't need be them? ready. Cool. So it's it's not an outstanding. It's just a it'll be a pending for that time. Yeah. So so it's basically we just need that information for the next benefit. Yep. Okay. So that's okay.","start_word":120,"end_word":395,"sentiment":"neutral","sentiment_score":0.03563228138870951},{"text":"Perfect.","start_word":396,"end_word":396,"sentiment":"positive","sentiment_score":0.6135964393615723},{"text":"I because I I I I went first with the I spoke with her last night. I went through and and called Yes. all my claims guys just to touch base with them and see how they were going, and especially going through a longer term claim, which she's obviously on an ongoing IP claim. Yes. Yes. And It's been known for she a while. yeah. She indicated that she's been in contact with you guys. Claims been going really, really well, and I think that was yours. And I think I'd come to you guys, make sure that everything's flowing smoothly, check to see whether there's anything we needed to while I was calling you about a couple other clients. I figured I'd try to somehow want to. But Yeah. if she's That's all awkward. swimming, then that's fantastic. Yeah. That one's that one's just floating along, really. Yes. So that would be 21.","start_word":397,"end_word":551,"sentiment":"neutral","sentiment_score":0.08699962496757507},{"text":"Perfect.","start_word":552,"end_word":552,"sentiment":"positive","sentiment_score":0.3640415072441101},{"text":"So just each month, you guys would get the papers would be placed. Yeah. Just like the type of but they won't be ready yet. Oh, no. Absolutely. Perfect. Alright. Well, that's all done with Katherine. Next one I have when you're ready. Yep. Ready? Mhmm. Sarah, and last name is r a n t a, l l. Once again, testing, so we make a recommendation that that is something people need to have. Most now time, Hey.","start_word":553,"end_word":630,"sentiment":"neutral","sentiment_score":0.052280200024445854},{"text":"That one's one of nervous. That one is still at notification stage.","start_word":631,"end_word":642,"sentiment":"negative","sentiment_score":-0.3759182095527649},{"text":"So we're dealing with a lawyer on that one. They've sent through a couple of things that aren't that are not that yeah. We're just awaiting the claim pack, really. I'll just have a look. I think it was the March 6. Yeah. Through just gonna have a look. Lawyer provided uncertified probate and death certificate with third party authority to receive benefit beneficiary information. However oh, that was me. They didn't provide the authority to act, so I requested that. I spoke to them on the screen. Yes. Yes. So, yeah, they basically gave an authority, but it's not one that says that they can act on the client's behalf. Yeah. Yeah. And I've got to the letter you're talking about. Yeah. Okay. So they're just basically at, like, initial stages making small little inquiries, and that's about it. Yeah. Yeah. Assist at Yeah. the start. Yeah. Okay. No. That's okay. And then, obviously, they're gonna claim to call. Because, yeah, we drive reaching out to the estate, and they basically directed us to the lawyer, and the lawyer is going directly through you guys. So leaving us with that. Yeah.","start_word":643,"end_word":834,"sentiment":"neutral","sentiment_score":-0.0967203453183174},{"text":"So I think it's I think it's a little complicated from what what they're sort of talking about.","start_word":835,"end_word":852,"sentiment":"negative","sentiment_score":-0.3847024738788605},{"text":"They were trying to find out if there was any beneficiaries without having our authority. So I did mention to them that they may be able to reach out to the adviser to see if if if you may have good authority to deal with them or something like that or if they if you'd just be happy to give the information.","start_word":853,"end_word":914,"sentiment":"neutral","sentiment_score":-0.1603701114654541},{"text":"But whether or not they did that, I'm not sure.","start_word":915,"end_word":924,"sentiment":"negative","sentiment_score":-0.4071560204029083},{"text":"I with the letter of probation, we talked to the person that's listed on the probate, I. E. The executor, but not the lawyer. We're Yeah. very much Well, the they same as what you guys would do. yeah. Well, we we kinda like doing well. They could be any kind of ambulance chaser, and we don't have any authority. So until they give it to you, they could be anyone. Correct. Yeah.","start_word":925,"end_word":997,"sentiment":"neutral","sentiment_score":-0.007521326653659344},{"text":"It's so silly.","start_word":998,"end_word":1000,"sentiment":"negative","sentiment_score":-0.3891374468803406},{"text":"And it just it's it's so weird, like, because the client's super funds are already paid up. Like, the money went and Yeah. paid out, like, December. So it was pretty quick turnaround. Yeah.","start_word":1001,"end_word":1034,"sentiment":"neutral","sentiment_score":-0.23649318516254425},{"text":"But I just need to be dragging the heels of the insurance plan to make that.","start_word":1035,"end_word":1050,"sentiment":"negative","sentiment_score":-0.47370997071266174},{"text":"Yeah.","start_word":1051,"end_word":1051,"sentiment":"neutral","sentiment_score":-0.2602209448814392},{"text":"It's it's a really it's a really strange one. I have the feeling that potentially someone may be trying to get their hands on the money that maybe shouldn't, and that's when you get a little bit of this party party stuff.","start_word":1052,"end_word":1093,"sentiment":"negative","sentiment_score":-0.5136044025421143},{"text":"Yeah. That's all Oh, they're boy. really doing, and they they don't know how to put in a client. Because it should be pretty easy. Most of the time, you don't need a lawyer to do a death claim. No. That's one of the easiest claims to do. I mean, look look, you and I, we we we deal with it. Of course, it's easy, but, you know, Yes. we're not the ones Just coming someone else through that might from kinda go, it. I don't know.","start_word":1094,"end_word":1180,"sentiment":"neutral","sentiment_score":-0.16269536316394806},{"text":"Just get someone else to deal with it and pay them Very a fortune much.","start_word":1181,"end_word":1195,"sentiment":"negative","sentiment_score":-0.4046798348426819},{"text":"to do it So. Yeah. If very I'm easily. correct in what I'm saying, there is not a benefit account, is that? I was having a look through Let it before me just I told you, and looking through everything. I don't think there was actually a beneficiary listed yeah. And I think that was on that was what I saw too. I'm just gonna have a this look. 15470 file. five. No. I think I think from the look of it, it was just an income support, like an IP. I still don't have access to the system and still learning something going on. And we're all on the phones today. So, like, it's been really busy. Yeah. Especially, this is the other way. It's it's just like you guys are going, alright.","start_word":1196,"end_word":1329,"sentiment":"neutral","sentiment_score":-0.11258107334820192},{"text":"This is great.","start_word":1330,"end_word":1332,"sentiment":"positive","sentiment_score":0.5632777214050293},{"text":"So I don't I don't think that they would have put one on it on the Yeah. basis. So I Okay. got a on the Yeah. Yeah. basis. I'm just having a look at that. Which makes sense.","start_word":1333,"end_word":1370,"sentiment":"neutral","sentiment_score":-0.04409787803888321},{"text":"They wouldn't have been, but it's kind of painful because the IP policy of we have that desk.","start_word":1371,"end_word":1388,"sentiment":"negative","sentiment_score":-0.4655284583568573},{"text":"Lobs on It does. yeah. Attached to Yes. it. So so, basically, what would happen is is within Super, they would fill out the claim documentation showing all of their, you know, potential beneficiaries about children or or things like that. And then the the trustee would determine if there's a clear beneficiary, or they may Yes. need to do claims where Claims they would taking. write off to Yeah. yeah. They do like, write off to a bunch of people saying, you know, are you looking to claim We this just benefit? have Blah blah blah. yeah. Claims taking some absolute Indeed. pain for everyone involved. No. That's absolutely fine. Cool. Yeah. Luckily, we haven't had to do many painstaking cases lately. There's been a lot more forthcoming with with who Hello? they Good. think it should go to. Yeah. But we yeah. I like Previously, that. we were doing a lot of And then that's that's a pain in the neck. Cool. So Lloyd's going through it. Realistically, it's what's it gonna be? It's gonna be like it's gonna be $50, really. Because it's six times the uninsured up to 50. I can't remember correctly. Yeah. Yeah. So it'll So, be $46.07 70. yeah, it'd be the sum insured from the date She of passed. claim. Yeah. So that was the 05/25/2025? Yeah. Of course. Of course. Yes. So maybe a little bit less, but yeah. Same time. That's Yeah. okay. No. About No. That's that. fine. Cool. So that's going through. It's nothing to have to do with the lawyer. They got in hand being up to paying other what was it? Is there a client number attached? Yep. It is 2508 Yep. 27Hyphen, or MiddleSchool, 440. 0. Cool.","start_word":1389,"end_word":1680,"sentiment":"neutral","sentiment_score":-0.017022591805060026},{"text":"Perfect.","start_word":1681,"end_word":1681,"sentiment":"positive","sentiment_score":0.33811473846435547},{"text":"So next client I have I'm just making sure I was giving you your client. Next client I have is Kristen, k I r s t I n. Yeah. It's Baker. Last name, Baker.","start_word":1682,"end_word":1715,"sentiment":"neutral","sentiment_score":0.0195501446723938},{"text":"I have a funny feeling this claim was actually declined late last year because she went back to work within the waiting period.","start_word":1716,"end_word":1738,"sentiment":"negative","sentiment_score":-0.3522961437702179},{"text":"It is closed. New benefits payable within waiting period. Cool. Cool.","start_word":1739,"end_word":1749,"sentiment":"neutral","sentiment_score":-0.09718277305364607},{"text":"Absolutely perfect. Perfect.","start_word":1750,"end_word":1752,"sentiment":"positive","sentiment_score":0.5587974786758423},{"text":"I just wanted to make sure that I can actually strike up a little bit like Yes. thing that outside of one, I have Timothy, last name, Elvy, e l v e y. Yep. So that's a Ongoing what IP, do and he's closed we the terminal illness got? card as well. So it looks like it is oh, okay. So that one's being closed off. The benefit period exhausted, but we were waiting a final pay slip to confirm if any partial payment over the last period. Okay. We closed off because we didn't hear from him. So I don't know if he's So there's possibly a partial payment out today? asked. Yeah. And it's income reflection. So if he if he has passed away He has which is why the policy is still but he's Yes. terminal Yeah. through is supercharger stuff like that. We've kept the IT benefits, obviously, still is. And, Yes. yeah, I'm just gonna put things right out. But at this current Yep. stage, we're looking at probably six to ten months before he does pass. At that Yes. page. We yeah. We'll we'll see from there. But the partial so possible, what what what debt range for the payslip would would you require for that partial partial payment? Because if I can get them issued to you guys, you guys can obviously Looks like the pay slip for the period 12/28/2024 yep. to the 01/10/2025. So it was quite some time ago. Yep. Okay. That's okay. Alright. I'll see if I can get that payslip and Yep. and get that through to you guys so that way we can close it off properly if there's any paid. And then I will obviously, I'll notify you guys when he does come, but at this point, he's Yes. still Yes. on.","start_word":1753,"end_word":2058,"sentiment":"neutral","sentiment_score":-0.02469371610132405},{"text":"So happy that.","start_word":2059,"end_word":2061,"sentiment":"positive","sentiment_score":0.3761694133281708},{"text":"Cool. Alright. I will pop Okay. that. Where did you go? There you are. What is that? That is the We have that's one more. Two three. Oh, Yeah. I again believe this was the complaint, to be honest. Because he doesn't meet the Did you the definition. say? But he's meeting. Yes. H I g g I n s. Yeah. I know the one. Let me have a look. So that one was Yeah. Declined. Because it doesn't make that decision. That's right. Yep. Yeah. No. That's absolutely cool.","start_word":2062,"end_word":2151,"sentiment":"neutral","sentiment_score":-0.039605751633644104},{"text":"Perfect. Amazing. That is everyone with you guys.","start_word":2152,"end_word":2159,"sentiment":"positive","sentiment_score":0.5167339444160461},{"text":"Alright. Cool. Did you want my direct number in case you've got me cruise in the future? So it's Jessie, j e s s e, and 038904 Yep. Yep. 9445. Alright. No worries. Anything that you need, just give us I a will.","start_word":2160,"end_word":2202,"sentiment":"neutral","sentiment_score":0.11960430235363716},{"text":"Thanks, love. call.","start_word":2203,"end_word":2205,"sentiment":"positive","sentiment_score":0.6315683126449585},{"text":"I'll talk to No. you later.","start_word":2206,"end_word":2211,"sentiment":"neutral","sentiment_score":0.08047357946634293},{"text":"Thank you.","start_word":2212,"end_word":2213,"sentiment":"positive","sentiment_score":0.5655557513237},{"text":"Alright. Bye. Bye.","start_word":2214,"end_word":2216,"sentiment":"neutral","sentiment_score":0.2260593622922897}],"average":{"sentiment":"neutral","sentiment_score":-0.03824771347866263}}}}