{"metadata":{"transaction_key":"deprecated","request_id":"01a0acbc-aa0a-7080-83ea-ed4365ab2515","sha256":"c2876abe688b8396130d30f37a0291f53ff63488bd5a8c026a932ce3466125b5","created":"2026-09-17T00:20:41.769Z","duration":36.935936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":129,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":137,"output_tokens":137},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":137,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Alexander. My name is Mary. I'm sorry. The call got disconnected. This is from Airtel, and I'm just following up regarding our call about your router. If you received this message, please don't hesitate to call us and we so that we can move forward in order for you to be connected to your Internet. If there is a problem with the router, please, also call us so that we can proceed to the next course of action. Okay? Thank you, and have a great day.","confidence":1.0,"words":[{"word":"hello","start":9.28,"end":9.76,"confidence":0.99853516,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.01225057803094387},{"word":"alexander","start":9.76,"end":10.26,"confidence":0.9812012,"punctuated_word":"Alexander.","sentiment":"neutral","sentiment_score":0.013803482055664062},{"word":"my","start":10.32,"end":10.4,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.012512953951954842},{"word":"name","start":10.4,"end":10.559999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.013808164745569227},{"word":"is","start":10.559999,"end":10.8,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03421497344970703},{"word":"mary","start":10.8,"end":11.28,"confidence":0.99853516,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.026973122730851173},{"word":"i'm","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06884029507637024},{"word":"sorry","start":11.44,"end":11.84,"confidence":0.7578125,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1359228938817978},{"word":"the","start":11.84,"end":12.08,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.28882622718811035},{"word":"call","start":12.08,"end":12.4,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.34575948119163513},{"word":"got","start":12.4,"end":12.719999,"confidence":0.9970703,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.41083574295043945},{"word":"disconnected","start":12.719999,"end":13.219999,"confidence":1.0,"punctuated_word":"disconnected.","sentiment":"neutral","sentiment_score":-0.32409295439720154},{"word":"this","start":14.16,"end":14.32,"confidence":0.9951172,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.14582136273384094},{"word":"is","start":14.32,"end":14.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09008719772100449},{"word":"from","start":14.48,"end":14.719999,"confidence":0.9941406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07757312059402466},{"word":"airtel","start":14.719999,"end":15.219999,"confidence":0.9777832,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.06624498218297958},{"word":"and","start":15.695,"end":15.934999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0320553258061409},{"word":"i'm","start":15.934999,"end":16.015,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.021705765277147293},{"word":"just","start":16.015,"end":16.335,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.025484539568424225},{"word":"following","start":16.335,"end":16.654999,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.03877665847539902},{"word":"up","start":16.654999,"end":16.815,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.045058853924274445},{"word":"regarding","start":16.815,"end":17.315,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.03694914281368256},{"word":"our","start":17.455,"end":17.855,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.030839674174785617},{"word":"call","start":17.855,"end":18.175,"confidence":0.9863281,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.05400817468762398},{"word":"about","start":18.175,"end":18.414999,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.07356056571006775},{"word":"your","start":18.414999,"end":18.735,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12364641577005386},{"word":"router","start":18.735,"end":19.235,"confidence":1.0,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.087558314204216},{"word":"if","start":20.015,"end":20.255,"confidence":0.9863281,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.013911709189414978},{"word":"you","start":20.255,"end":20.414999,"confidence":0.9589844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.015004202723503113},{"word":"received","start":20.414999,"end":20.735,"confidence":0.6899414,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.03897527605295181},{"word":"this","start":20.735,"end":20.895,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.032868824899196625},{"word":"message","start":20.895,"end":21.295,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.03063869476318359},{"word":"please","start":21.295,"end":21.615,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.03874373435974121},{"word":"don't","start":21.615,"end":21.775,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.036236491054296494},{"word":"hesitate","start":21.775,"end":22.255,"confidence":0.99902344,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.06892029941082001},{"word":"to","start":22.255,"end":22.414999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03392334282398224},{"word":"call","start":22.414999,"end":22.654999,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.004926130175590515},{"word":"us","start":22.654999,"end":22.814999,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.007861152291297913},{"word":"and","start":22.814999,"end":23.055,"confidence":0.7758789,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0934302806854248},{"word":"we","start":23.055,"end":23.215,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07074618339538574},{"word":"so","start":23.295,"end":23.455,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.0798846036195755},{"word":"that","start":23.455,"end":23.615,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12010690569877625},{"word":"we","start":23.615,"end":23.775,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11126552522182465},{"word":"can","start":23.775,"end":24.015,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12323498725891112},{"word":"move","start":24.015,"end":24.255,"confidence":1.0,"punctuated_word":"move","sentiment":"neutral","sentiment_score":0.17049019038677216},{"word":"forward","start":24.255,"end":24.654999,"confidence":1.0,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.17455536127090454},{"word":"in","start":24.654999,"end":24.895,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.20425722002983093},{"word":"order","start":24.895,"end":25.134998,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.1877727210521698},{"word":"for","start":25.134998,"end":25.294998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2654794454574585},{"word":"you","start":25.294998,"end":25.535,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1253905892372131},{"word":"to","start":25.535,"end":25.615,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2242704331874847},{"word":"be","start":25.615,"end":25.775,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.17495232820510864},{"word":"connected","start":25.775,"end":26.255,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.1134161576628685},{"word":"to","start":26.255,"end":26.335,"confidence":0.95166016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20148922502994537},{"word":"your","start":26.335,"end":26.494999,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09608276933431624},{"word":"internet","start":26.494999,"end":26.994999,"confidence":0.9921875,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.07315469533205032},{"word":"if","start":27.560938,"end":27.720938,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.07857877016067505},{"word":"there","start":27.720938,"end":27.800938,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.10893066227436066},{"word":"is","start":27.800938,"end":28.040937,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12803232669830322},{"word":"a","start":28.040937,"end":28.200937,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12926499545574188},{"word":"problem","start":28.200937,"end":28.600939,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.12572799623012543},{"word":"with","start":28.600939,"end":28.760939,"confidence":0.91503906,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2857051491737366},{"word":"the","start":28.760939,"end":28.920938,"confidence":0.7988281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3021306097507477},{"word":"router","start":28.920938,"end":29.400938,"confidence":0.9980469,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.19185541570186615},{"word":"please","start":29.400938,"end":29.900938,"confidence":0.8251953,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":-0.15907317399978638},{"word":"also","start":30.680939,"end":31.000938,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.09518808126449584},{"word":"call","start":31.000938,"end":31.160938,"confidence":0.9526367,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06922474503517151},{"word":"us","start":31.160938,"end":31.400938,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.07240225374698639},{"word":"so","start":31.400938,"end":31.560938,"confidence":0.9941406,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.07212985306978226},{"word":"that","start":31.560938,"end":31.720938,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.004362091422080994},{"word":"we","start":31.720938,"end":31.800938,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.017481118440628052},{"word":"can","start":31.800938,"end":32.04094,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.010136812925338743},{"word":"proceed","start":32.04094,"end":32.440937,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":-0.009595900774002075},{"word":"to","start":32.440937,"end":32.600937,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007932230830192566},{"word":"the","start":32.600937,"end":32.68094,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006941109895706177},{"word":"next","start":32.68094,"end":33.00094,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.030024081468582153},{"word":"course","start":33.00094,"end":33.240936,"confidence":0.99316406,"punctuated_word":"course","sentiment":"neutral","sentiment_score":-0.12394224852323532},{"word":"of","start":33.240936,"end":33.40094,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0879877358675003},{"word":"action","start":33.40094,"end":33.72094,"confidence":1.0,"punctuated_word":"action.","sentiment":"neutral","sentiment_score":-0.10836143791675568},{"word":"okay","start":33.72094,"end":34.22094,"confidence":0.9995117,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.10520025342702866},{"word":"thank","start":34.36094,"end":34.52094,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6694799065589905},{"word":"you","start":34.52094,"end":34.600937,"confidence":0.9794922,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.6642765998840332},{"word":"and","start":34.600937,"end":34.675938,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.600549042224884},{"word":"have","start":34.675938,"end":34.75094,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6529843807220459},{"word":"a","start":34.75094,"end":35.00094,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7141295671463013},{"word":"great","start":35.00094,"end":35.240936,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7206602096557617},{"word":"day","start":35.240936,"end":35.740936,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4626743197441101}],"paragraphs":{"transcript":"\nHello, Alexander. My name is Mary. I'm sorry. The call got disconnected. This is from Airtel, and I'm just following up regarding our call about your router.\n\nIf you received this message, please don't hesitate to call us and we so that we can move forward in order for you to be connected to your Internet. If there is a problem with the router, please, also call us so that we can proceed to the next course of action. Okay? Thank you, and have a great day.","paragraphs":[{"sentences":[{"text":"Hello, Alexander.","start":9.28,"end":10.26,"sentiment":"neutral","sentiment_score":0.013027030043303967},{"text":"My name is Mary.","start":10.32,"end":11.28,"sentiment":"neutral","sentiment_score":0.02187730371952057},{"text":"I'm sorry.","start":11.28,"end":11.84,"sentiment":"neutral","sentiment_score":-0.10238159447908401},{"text":"The call got disconnected.","start":11.84,"end":13.219999,"sentiment":"negative","sentiment_score":-0.3423786014318466},{"text":"This is from Airtel, and I'm just following up regarding our call about your router.","start":14.16,"end":19.235,"sentiment":"neutral","sentiment_score":-0.06329133957624436}],"sentiment":"neutral","sentiment_score":-0.08926238568016777,"num_words":27,"start":9.28,"end":19.235},{"sentences":[{"text":"If you received this message, please don't hesitate to call us and we so that we can move forward in order for you to be connected to your Internet.","start":20.015,"end":26.994999,"sentiment":"neutral","sentiment_score":0.08936912399427645},{"text":"If there is a problem with the router, please, also call us so that we can proceed to the next course of action.","start":27.560938,"end":33.72094,"sentiment":"neutral","sentiment_score":-0.09112358935501265},{"text":"Okay?","start":33.72094,"end":34.22094,"sentiment":"neutral","sentiment_score":0.10520025342702866},{"text":"Thank you, and have a great day.","start":34.36094,"end":35.740936,"sentiment":"positive","sentiment_score":0.6406791465623038}],"sentiment":"neutral","sentiment_score":0.08476360533386469,"num_words":60,"start":20.015,"end":35.740936}]}}]},{"alternatives":[{"transcript":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"the","start":0.16,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.3370075523853302},{"word":"person","start":0.39999998,"end":0.79999995,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.3617551326751709},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29051733016967773},{"word":"are","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.22523856163024905},{"word":"calling","start":1.1999999,"end":1.68,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.2908261716365814},{"word":"is","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4255433976650238},{"word":"not","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4246278703212738},{"word":"available","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4308267831802368},{"word":"please","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.3064379096031189},{"word":"leave","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.21479426324367523},{"word":"a","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20869180560112},{"word":"short","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.13554352521896362},{"word":"message","start":4.24,"end":4.74,"confidence":0.94018555,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.1567634344100952},{"word":"and","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11500801146030426},{"word":"it","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1376541703939438},{"word":"will","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.09939658641815186},{"word":"be","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1047573909163475},{"word":"sent","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.09553954005241394},{"word":"as","start":5.8399997,"end":6.08,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.11889265477657318},{"word":"an","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.12227962166070938},{"word":"audio","start":6.24,"end":6.56,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.09886517375707626},{"word":"message","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.14112673699855804}],"paragraphs":{"transcript":"\nThe person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.34829284995794296},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.06,"sentiment":"neutral","sentiment_score":-0.14683934460793222}],"sentiment":"neutral","sentiment_score":-0.22009516473520885,"num_words":22,"start":0.16,"end":7.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hello, Alexander. My name is Mary. I'm sorry. The call got disconnected. This is from Airtel, and I'm just following up regarding our call about your router.\n\nIf you received this message, please don't hesitate to call us and we so that we can move forward in order for you to be connected to your Internet. If there is a problem with the router, please, also call us so that we can proceed to the next course of action. Okay? Thank you, and have a great day.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.34829284995794296},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.06,"sentiment":"neutral","sentiment_score":-0.14683934460793222}],"sentiment":"neutral","sentiment_score":-0.22009516473520885,"channel":1,"num_words":22,"start":0.16,"end":7.06},{"sentences":[{"text":"Hello, Alexander.","start":9.28,"end":10.26,"sentiment":"neutral","sentiment_score":0.013027030043303967},{"text":"My name is Mary.","start":10.32,"end":11.28,"sentiment":"neutral","sentiment_score":0.02187730371952057},{"text":"I'm sorry.","start":11.28,"end":11.84,"sentiment":"neutral","sentiment_score":-0.10238159447908401},{"text":"The call got disconnected.","start":11.84,"end":13.219999,"sentiment":"negative","sentiment_score":-0.3423786014318466},{"text":"This is from Airtel, and I'm just following up regarding our call about your router.","start":14.16,"end":19.235,"sentiment":"neutral","sentiment_score":-0.06329133957624436}],"sentiment":"neutral","sentiment_score":-0.08926238568016777,"channel":0,"num_words":27,"start":9.28,"end":19.235},{"sentences":[{"text":"If you received this message, please don't hesitate to call us and we so that we can move forward in order for you to be connected to your Internet.","start":20.015,"end":26.994999,"sentiment":"neutral","sentiment_score":0.08936912399427645},{"text":"If there is a problem with the router, please, also call us so that we can proceed to the next course of action.","start":27.560938,"end":33.72094,"sentiment":"neutral","sentiment_score":-0.09112358935501265},{"text":"Okay?","start":33.72094,"end":34.22094,"sentiment":"neutral","sentiment_score":0.10520025342702866},{"text":"Thank you, and have a great day.","start":34.36094,"end":35.740936,"sentiment":"positive","sentiment_score":0.6406791465623038}],"sentiment":"neutral","sentiment_score":0.08476360533386469,"channel":0,"num_words":60,"start":20.015,"end":35.740936}]},"summary":{"result":"success","short":"A representative from Airtel calls Alexander to follow up on their call about his router and asks him to call back if he received a message. The representative also reminds Alexander to contact them if there is a problem with the router and to proceed with the next course of action if there is a problem."},"intents":{"segments":[{"text":"This is from Airtel, and I'm just following up regarding our call about your router.","start_word":34,"end_word":48,"intents":[{"intent":"Follow up","confidence_score":0.24188437}]},{"text":"If you received this message, please don't hesitate to call us and we so that we can move forward in order for you to be connected to your Internet. If there is a problem with the router, please, also call us so that we can proceed to the next course of action. Okay? Thank you, and have a great day.","start_word":49,"end_word":108,"intents":[{"intent":"Connect Internet","confidence_score":0.008346586}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.3574633002281189},{"text":"Please leave a short message, and it will be sent as an audio message. Hello, Alexander. My name is Mary. I'm sorry.","start_word":8,"end_word":29,"sentiment":"neutral","sentiment_score":-0.09271319955587388},{"text":"The call got disconnected.","start_word":30,"end_word":33,"sentiment":"negative","sentiment_score":-0.33872148394584656},{"text":"This is from Airtel, and I'm just following up regarding our call about your router. If you received this message, please don't hesitate to call us and we so that we can move forward in order for you to be connected to your Internet. If there is a problem with the router, please, also call us so that we can proceed to the next course of action. Okay?","start_word":34,"end_word":101,"sentiment":"neutral","sentiment_score":-0.011952847242355348},{"text":"Thank you, and have a great day.","start_word":102,"end_word":108,"sentiment":"positive","sentiment_score":0.6788280606269836}],"average":{"sentiment":"neutral","sentiment_score":-0.014428748701610703}}}}