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Is it okay if I put you on hold? Let me just check your account. Okay. Hang on. Hello? Yes. Hello. Thank you for waiting. Have you received my email instruction? No. I just Mhmm. Okay. So you're using the router that was sent via email? Okay. Can you see the default access underneath this router? Have you tried to search that one already on your browser or not yet? Okay. So instead of an IP address, it says default access. So are you using a laptop or computer in setting up? Okay. Is it connected via wired or via wireless? Do you have a, like, a LAN cable that we can use? Okay. So can we use your computer or laptop which is directly connected to the router? Yeah. Sure. Yeah. Yeah. Hello. Good morning. Mhmm. Yeah. May I know if this router has a WAN port, WAN port? Sorry. It has three ports. Mhmm. And can you see the WAN port? It says WAN. Okay. Can you connect the cable to the WAN port? It's w a n port. The yellow cable. On the wall? Yeah. So on your wall, can you see a block box? Mhmm. Mhmm. White box? On the white box, is there available ports that you can connect that yellow cable? Okay. Is it possible that you send me a picture of those box as well? Mhmm. For me to yeah. Okay. Thank you. Do you have access to nadinemueller80@gmail.com? Yeah. I send you a email instruction, then just reply to that email. I send the email, August 31, then you can just reply to that email. Okay. Sure. I'll just send an email again today so that you just notify. Mhmm. Sorry? There you go. I just sent an email Two. Okay. I'll just wait for it. Okay. I just received the picture. So the router is already connected to the white box next to the Digi box DigiSAC box. Is that Yeah. Yeah. So the cables are properly plugged in. This is all correct. Can we try to log in now to the router's interface? Kindly, yeah, kindly connect your computer to the router using a cable. There I do. Yeah. Okay. You'll find the sticker with your Wi Fi network name and password underneath the router. Kindly connect to the Wi Fi's router. Yeah. So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup. Okay. SSID is the Wi Fi name, then wireless password is the password. Okay. Now let's log in to the router's interface. Open a browser in your computer. In the address bar, type the default access printed on the back of your router. Just type it as it is. Does it ask you a username and password? Upon checking the router details, there's no username and password written. But do you know the username and password of this router? Okay. Can we try to reset mhmm, sir? Okay. Can you try to reset this router? Yeah. On the back of the router yeah. Yeah. Please press and hold that button for about thirty seconds until the router restarts. Then let's try to connect again to the Internet then log in to the router's interface. Okay. Let me know once the router lights are back on and stable. Yes. Hello? Okay. Okay. Sure. Let's just wait for it. Can you see now on your computer if the Wi Fi is available visible? But is your computer connected to the router's Wi Fi? Or not yet. Okay. Let's just wait for it. Mhmm. Are you able to log in? And where did it bring you? Did it bring you to a package? Okay. Sorry? Okay. Sorry? Hello? Can can you see a connection type? It has where it has your connection type? Yeah. Can you see p p p o e? Yeah. Kindly select that. Then it'll ask you a username and password. Kindly type in the username and password that I emailed you. Mhmm. It's 0000935@eartho.net.a u. And password. Okay. Did you see the setting? Okay. After that after a few minutes, you should establish a connection as long as you type in the username and password correctly. Yeah. Okay. I upon checking or on their end, it's still showing offline. So if you run into any issues, just email me or give me a callback. Yeah. Okay. Thank you. 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Good morning. This is Maureen from Erto tech support. How can I assist you? Okay.\n\nMay I have your full name, please, for me to check your account? Sorry? Yeah. Okay. Nadine Mueller?\n\nIs it okay if I put you on hold? Let me just check your account. Okay. Hang on. Hello?\n\nYes. Hello. Thank you for waiting. Have you received my email instruction? No.\n\nI just Mhmm. Okay. So you're using the router that was sent via email? Okay. Can you see the default access underneath this router?\n\nHave you tried to search that one already on your browser or not yet? Okay. So instead of an IP address, it says default access. So are you using a laptop or computer in setting up? Okay.\n\nIs it connected via wired or via wireless? Do you have a, like, a LAN cable that we can use? Okay. So can we use your computer or laptop which is directly connected to the router? Yeah.\n\nSure. Yeah. Yeah. Hello. Good morning.\n\nMhmm. Yeah. May I know if this router has a WAN port, WAN port? Sorry. It has three ports.\n\nMhmm. And can you see the WAN port? It says WAN. Okay. Can you connect the cable to the WAN port?\n\nIt's w a n port. The yellow cable. On the wall? Yeah. So on your wall, can you see a block box?\n\nMhmm. Mhmm. White box? On the white box, is there available ports that you can connect that yellow cable? Okay.\n\nIs it possible that you send me a picture of those box as well? Mhmm. For me to yeah. Okay. Thank you.\n\nDo you have access to nadinemueller80@gmail.com? Yeah. I send you a email instruction, then just reply to that email. I send the email, August 31, then you can just reply to that email. Okay.\n\nSure. I'll just send an email again today so that you just notify. Mhmm. Sorry? There you go.\n\nI just sent an email Two. Okay. I'll just wait for it. Okay. I just received the picture.\n\nSo the router is already connected to the white box next to the Digi box DigiSAC box. Is that Yeah. Yeah. So the cables are properly plugged in. This is all correct.\n\nCan we try to log in now to the router's interface? Kindly, yeah, kindly connect your computer to the router using a cable. There I do. Yeah. Okay.\n\nYou'll find the sticker with your Wi Fi network name and password underneath the router. Kindly connect to the Wi Fi's router. Yeah. So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup. Okay.\n\nSSID is the Wi Fi name, then wireless password is the password. Okay. Now let's log in to the router's interface. Open a browser in your computer. In the address bar, type the default access printed on the back of your router.\n\nJust type it as it is. Does it ask you a username and password? Upon checking the router details, there's no username and password written. But do you know the username and password of this router? Okay.\n\nCan we try to reset mhmm, sir? Okay. Can you try to reset this router? Yeah. On the back of the router yeah.\n\nYeah. Please press and hold that button for about thirty seconds until the router restarts. Then let's try to connect again to the Internet then log in to the router's interface. Okay. Let me know once the router lights are back on and stable.\n\nYes. Hello? Okay. Okay. Sure.\n\nLet's just wait for it. Can you see now on your computer if the Wi Fi is available visible? But is your computer connected to the router's Wi Fi? Or not yet. Okay.\n\nLet's just wait for it. Mhmm. Are you able to log in? And where did it bring you? Did it bring you to a package?\n\nOkay. Sorry? Okay. Sorry? Hello?\n\nCan can you see a connection type? It has where it has your connection type? Yeah. Can you see p p p o e? Yeah.\n\nKindly select that. Then it'll ask you a username and password. Kindly type in the username and password that I emailed you. Mhmm. It's 0000935@eartho.net.a u.\n\nAnd password. Okay. Did you see the setting? Okay. After that after a few minutes, you should establish a connection as long as you type in the username and password correctly.\n\nYeah. Okay. I upon checking or on their end, it's still showing offline. So if you run into any issues, just email me or give me a callback. Yeah.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.19180384278297424},{"text":"Good morning.","start":2.08,"end":2.72,"sentiment":"positive","sentiment_score":0.46503864228725433},{"text":"This is Maureen from Erto tech support.","start":2.72,"end":5.2999997,"sentiment":"positive","sentiment_score":0.44257750255720957},{"text":"How can I assist you?","start":5.52,"end":6.8199997,"sentiment":"positive","sentiment_score":0.3644694030284882},{"text":"Okay.","start":20.904999,"end":21.385,"sentiment":"neutral","sentiment_score":-0.15159675478935242}],"sentiment":"positive","sentiment_score":0.3681671191006899,"num_words":16,"start":1.4399999,"end":21.385},{"sentences":[{"text":"May I have your full name, please, for me to check your 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instruction?","start":137.715,"end":139.97499,"sentiment":"neutral","sentiment_score":0.05855405796319246},{"text":"No.","start":140.34,"end":140.84,"sentiment":"neutral","sentiment_score":-0.24582451581954956}],"sentiment":"neutral","sentiment_score":0.10438128661077756,"num_words":13,"start":135.155,"end":140.84},{"sentences":[{"text":"I just Mhmm.","start":142.4525,"end":149.29,"sentiment":"negative","sentiment_score":-0.3693224986394246},{"text":"Okay.","start":150.9025,"end":151.4025,"sentiment":"neutral","sentiment_score":-0.02738441526889801},{"text":"So you're using the router that was sent via email?","start":153.895,"end":159.83499,"sentiment":"neutral","sentiment_score":-0.005193181987851858},{"text":"Okay.","start":164.375,"end":164.875,"sentiment":"neutral","sentiment_score":0.0018592700362205503},{"text":"Can you see the default access underneath this router?","start":165.175,"end":170.37,"sentiment":"neutral","sentiment_score":-0.00991352109445466}],"sentiment":"neutral","sentiment_score":-0.053110256286648415,"num_words":24,"start":142.4525,"end":170.37},{"sentences":[{"text":"Have you tried to search that one already on your browser or not yet?","start":173.47,"end":179.17,"sentiment":"neutral","sentiment_score":-0.047851295077375004},{"text":"Okay.","start":182.03,"end":182.53,"sentiment":"neutral","sentiment_score":-0.015013844706118109},{"text":"So instead of an IP address, it says default access.","start":183.295,"end":187.155,"sentiment":"neutral","sentiment_score":-0.03724325709044933},{"text":"So are you using a laptop or computer in setting up?","start":188.575,"end":193.875,"sentiment":"neutral","sentiment_score":-0.002985895865342834},{"text":"Okay.","start":197.455,"end":197.955,"sentiment":"neutral","sentiment_score":0.01031319610774517}],"sentiment":"neutral","sentiment_score":-0.029186383921753715,"num_words":37,"start":173.47,"end":197.955},{"sentences":[{"text":"Is it connected via wired or via wireless?","start":198.92,"end":203.65999,"sentiment":"neutral","sentiment_score":0.006206625374034047},{"text":"Do you have a, like, a LAN cable that we can use?","start":204.84,"end":208.37999,"sentiment":"neutral","sentiment_score":-0.0002578739852954944},{"text":"Okay.","start":212.74501,"end":213.24501,"sentiment":"neutral","sentiment_score":-0.059095948934555054},{"text":"So can we use your computer or laptop which is directly connected to the router?","start":215.225,"end":221.565,"sentiment":"neutral","sentiment_score":-0.04124211184680462},{"text":"Yeah.","start":234.12,"end":234.44,"sentiment":"neutral","sentiment_score":-0.0027388744056224823}],"sentiment":"neutral","sentiment_score":-0.017132648266851902,"num_words":37,"start":198.92,"end":234.44},{"sentences":[{"text":"Sure.","start":234.44,"end":234.94,"sentiment":"neutral","sentiment_score":0.017200162634253502},{"text":"Yeah.","start":243.015,"end":243.515,"sentiment":"neutral","sentiment_score":-0.0005284380167722702},{"text":"Yeah.","start":243.815,"end":244.315,"sentiment":"neutral","sentiment_score":0.0066334158182144165},{"text":"Hello.","start":244.375,"end":244.875,"sentiment":"neutral","sentiment_score":0.029443509876728054},{"text":"Good morning.","start":245.015,"end":245.755,"sentiment":"neutral","sentiment_score":0.1676626205444336}],"sentiment":"neutral","sentiment_score":0.06467898190021515,"num_words":6,"start":234.44,"end":245.755},{"sentences":[{"text":"Mhmm.","start":250.83,"end":251.33,"sentiment":"neutral","sentiment_score":-0.05148901790380478},{"text":"Yeah.","start":260.27,"end":260.75,"sentiment":"neutral","sentiment_score":0.024368781596422195},{"text":"May I know if this router has a WAN port, WAN port?","start":260.75,"end":265.33002,"sentiment":"neutral","sentiment_score":0.0247722960387667},{"text":"Sorry.","start":273.955,"end":274.275,"sentiment":"neutral","sentiment_score":-0.014318326488137243},{"text":"It has three ports.","start":274.275,"end":275.41498,"sentiment":"neutral","sentiment_score":-0.008981399238109589}],"sentiment":"neutral","sentiment_score":0.011573862774591697,"num_words":19,"start":250.83,"end":275.41498},{"sentences":[{"text":"Mhmm.","start":277.715,"end":278.215,"sentiment":"neutral","sentiment_score":0.028658604249358177},{"text":"And can you see the WAN port?","start":279.01,"end":281.19,"sentiment":"neutral","sentiment_score":0.023380529401557788},{"text":"It says WAN.","start":281.41,"end":282.47,"sentiment":"neutral","sentiment_score":0.007563269697129726},{"text":"Okay.","start":288.77002,"end":289.17,"sentiment":"neutral","sentiment_score":0.04036663472652435},{"text":"Can you connect the cable to the WAN port?","start":289.17,"end":293.005,"sentiment":"neutral","sentiment_score":0.03052617506020599}],"sentiment":"neutral","sentiment_score":0.02524353949619191,"num_words":21,"start":277.715,"end":293.005},{"sentences":[{"text":"It's w a n port.","start":293.145,"end":295.005,"sentiment":"neutral","sentiment_score":0.011134685110300779},{"text":"The yellow cable.","start":300.665,"end":301.725,"sentiment":"neutral","sentiment_score":0.0022488233322898545},{"text":"On the wall?","start":308.63,"end":309.53,"sentiment":"neutral","sentiment_score":-0.014079909461239973},{"text":"Yeah.","start":309.99,"end":310.49,"sentiment":"neutral","sentiment_score":0.01006847620010376},{"text":"So on your wall, can you see a block box?","start":313.27,"end":316.25,"sentiment":"neutral","sentiment_score":0.004708851687610149}],"sentiment":"neutral","sentiment_score":0.0035153254654935813,"num_words":22,"start":293.145,"end":316.25},{"sentences":[{"text":"Mhmm.","start":319.35,"end":319.85,"sentiment":"neutral","sentiment_score":0.005930192768573761},{"text":"Mhmm.","start":320.625,"end":321.125,"sentiment":"neutral","sentiment_score":0.005942968651652336},{"text":"White box?","start":334.625,"end":335.525,"sentiment":"neutral","sentiment_score":-0.013528486713767052},{"text":"On the white box, is there available ports that you can connect that yellow cable?","start":338.39,"end":343.85,"sentiment":"neutral","sentiment_score":0.006317482516169548},{"text":"Okay.","start":353.455,"end":353.955,"sentiment":"neutral","sentiment_score":0.07269492000341415}],"sentiment":"neutral","sentiment_score":0.007613667286932468,"num_words":20,"start":319.35,"end":353.955},{"sentences":[{"text":"Is it possible that you send me a picture of those box as well?","start":354.335,"end":358.19498,"sentiment":"neutral","sentiment_score":0.0889498692538057},{"text":"Mhmm.","start":359.775,"end":360.275,"sentiment":"neutral","sentiment_score":0.04210878908634186},{"text":"For me to yeah.","start":360.57498,"end":365.395,"sentiment":"neutral","sentiment_score":0.02358816191554069},{"text":"Okay.","start":367.08,"end":367.58,"sentiment":"positive","sentiment_score":0.3586151599884033},{"text":"Thank you.","start":367.88,"end":368.78,"sentiment":"positive","sentiment_score":0.40998584032058716}],"sentiment":"neutral","sentiment_score":0.11637938395142555,"num_words":22,"start":354.335,"end":368.78},{"sentences":[{"text":"Do you have access to nadinemueller80@gmail.com?","start":375.16,"end":381.18,"sentiment":"neutral","sentiment_score":0.06753613303105037},{"text":"Yeah.","start":383.08502,"end":383.58502,"sentiment":"neutral","sentiment_score":0.08946681767702103},{"text":"I send you a email instruction, then just reply to that email.","start":383.80502,"end":391.42502,"sentiment":"neutral","sentiment_score":0.07925658176342647},{"text":"I send the email, August 31, then you can just reply to that email.","start":392.845,"end":401.03,"sentiment":"neutral","sentiment_score":0.1362606936267444},{"text":"Okay.","start":403.49,"end":403.99,"sentiment":"neutral","sentiment_score":0.12649646401405334}],"sentiment":"neutral","sentiment_score":0.10235025799449753,"num_words":34,"start":375.16,"end":403.99},{"sentences":[{"text":"Sure.","start":404.29,"end":404.79,"sentiment":"neutral","sentiment_score":0.08793294429779053},{"text":"I'll just send an email again today so that you just notify.","start":447.225,"end":453.91998,"sentiment":"neutral","sentiment_score":0.056496900195876755},{"text":"Mhmm.","start":454.13998,"end":454.63998,"sentiment":"neutral","sentiment_score":0.03598903864622116},{"text":"Sorry?","start":459.41998,"end":459.91998,"sentiment":"neutral","sentiment_score":-0.020351866260170937},{"text":"There you go.","start":484.79,"end":485.43,"sentiment":"neutral","sentiment_score":0.06427374109625816}],"sentiment":"neutral","sentiment_score":0.05413078568461868,"num_words":18,"start":404.29,"end":485.43},{"sentences":[{"text":"I just sent an email Two.","start":485.43,"end":489.33502,"sentiment":"neutral","sentiment_score":0.062003014609217644},{"text":"Okay.","start":492.435,"end":492.935,"sentiment":"neutral","sentiment_score":0.10788668692111968},{"text":"I'll just wait for it.","start":493.475,"end":494.935,"sentiment":"neutral","sentiment_score":0.09467798173427582},{"text":"Okay.","start":562.38995,"end":562.70996,"sentiment":"neutral","sentiment_score":0.1480211466550827},{"text":"I just received the picture.","start":562.70996,"end":564.49,"sentiment":"neutral","sentiment_score":0.1869619995355606}],"sentiment":"neutral","sentiment_score":0.11311810153226058,"num_words":18,"start":485.43,"end":564.49},{"sentences":[{"text":"So the router is already connected to the white box next to the Digi box DigiSAC box.","start":566.255,"end":573.23505,"sentiment":"neutral","sentiment_score":0.14109502820407643},{"text":"Is that Yeah.","start":574.335,"end":575.55505,"sentiment":"neutral","sentiment_score":0.11081966509421666},{"text":"Yeah.","start":575.61505,"end":575.935,"sentiment":"neutral","sentiment_score":0.17815527319908142},{"text":"So the cables are properly plugged in.","start":575.935,"end":578.335,"sentiment":"neutral","sentiment_score":0.22775991473879134},{"text":"This is all correct.","start":578.335,"end":579.47504,"sentiment":"neutral","sentiment_score":0.25268350541591644}],"sentiment":"neutral","sentiment_score":0.17232134914956987,"num_words":32,"start":566.255,"end":579.47504},{"sentences":[{"text":"Can we try to log in now to the router's interface?","start":580.51996,"end":583.5,"sentiment":"neutral","sentiment_score":0.06654192067005417},{"text":"Kindly, yeah, kindly connect your computer to the router using a cable.","start":586.75995,"end":595.83496,"sentiment":"neutral","sentiment_score":0.034728041384369135},{"text":"There I do.","start":596.055,"end":596.695,"sentiment":"neutral","sentiment_score":0.04547863701979319},{"text":"Yeah.","start":596.695,"end":597.195,"sentiment":"neutral","sentiment_score":0.04105809703469277},{"text":"Okay.","start":620.505,"end":621.005,"sentiment":"neutral","sentiment_score":0.004089783877134323}],"sentiment":"neutral","sentiment_score":0.04751005056979401,"num_words":28,"start":580.51996,"end":621.005},{"sentences":[{"text":"You'll find the sticker with your Wi Fi network name and password underneath the router.","start":623.46497,"end":629.565,"sentiment":"neutral","sentiment_score":0.01947304146985213},{"text":"Kindly connect to the Wi Fi's router.","start":630.665,"end":633.065,"sentiment":"neutral","sentiment_score":0.04643228144517967},{"text":"Yeah.","start":633.065,"end":633.45,"sentiment":"neutral","sentiment_score":0.03648226708173752},{"text":"So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup.","start":633.77,"end":643.55,"sentiment":"neutral","sentiment_score":0.000598379451295604},{"text":"Okay.","start":690.56,"end":691.06,"sentiment":"neutral","sentiment_score":0.030281098559498787}],"sentiment":"neutral","sentiment_score":0.014843567769895209,"num_words":47,"start":623.46497,"end":691.06},{"sentences":[{"text":"SSID is the Wi Fi name, then wireless password is the password.","start":692.88,"end":698.26495,"sentiment":"neutral","sentiment_score":0.01696348749101162},{"text":"Okay.","start":749.91,"end":750.39,"sentiment":"neutral","sentiment_score":0.06610584259033203},{"text":"Now let's log in to the router's interface.","start":750.39,"end":753.37,"sentiment":"neutral","sentiment_score":0.04317627800628543},{"text":"Open a browser in your computer.","start":754.15497,"end":756.015,"sentiment":"neutral","sentiment_score":0.021467155776917934},{"text":"In the address bar, type the default access printed on the back of your router.","start":756.555,"end":762.575,"sentiment":"neutral","sentiment_score":0.011852478856841724}],"sentiment":"neutral","sentiment_score":0.02194447700111639,"num_words":42,"start":692.88,"end":762.575},{"sentences":[{"text":"Just type it as it is.","start":763.595,"end":772.1975,"sentiment":"neutral","sentiment_score":0.016332293239732582},{"text":"Does it ask you a username and password?","start":799.28,"end":801.46,"sentiment":"neutral","sentiment_score":-0.020016807364299893},{"text":"Upon checking the router details, there's no username and password written.","start":818.82,"end":824.68,"sentiment":"neutral","sentiment_score":-0.19171662764115768},{"text":"But do you know the username and password of this router?","start":827.22003,"end":830.76,"sentiment":"neutral","sentiment_score":-0.10053639317100699},{"text":"Okay.","start":837.545,"end":838.045,"sentiment":"neutral","sentiment_score":-0.09730155020952223}],"sentiment":"neutral","sentiment_score":-0.09119528320592803,"num_words":37,"start":763.595,"end":838.045},{"sentences":[{"text":"Can we try to reset mhmm, sir?","start":838.505,"end":841.885,"sentiment":"neutral","sentiment_score":-0.08381831060562815},{"text":"Okay.","start":852.77,"end":853.25,"sentiment":"neutral","sentiment_score":0.003211572766304016},{"text":"Can you try to reset this router?","start":853.25,"end":855.75,"sentiment":"neutral","sentiment_score":-0.002206914925149509},{"text":"Yeah.","start":862.90497,"end":863.40497,"sentiment":"neutral","sentiment_score":0.02643357589840889},{"text":"On the back of the router yeah.","start":864.185,"end":866.605,"sentiment":"neutral","sentiment_score":0.024073218926787376}],"sentiment":"neutral","sentiment_score":-0.017566039024487785,"num_words":23,"start":838.505,"end":866.605},{"sentences":[{"text":"Yeah.","start":870.38995,"end":870.87,"sentiment":"neutral","sentiment_score":0.056945957243442535},{"text":"Please press and hold that button for about thirty seconds until the router restarts.","start":870.87,"end":876.25,"sentiment":"neutral","sentiment_score":0.02985315104680402},{"text":"Then let's try to connect again to the Internet then log in to the router's interface.","start":879.67,"end":884.81,"sentiment":"neutral","sentiment_score":0.07362056872807443},{"text":"Okay.","start":925.765,"end":926.265,"sentiment":"neutral","sentiment_score":-0.06548145413398743},{"text":"Let me know once the router lights are back on and stable.","start":929.72,"end":932.77997,"sentiment":"neutral","sentiment_score":0.004466021743913491}],"sentiment":"neutral","sentiment_score":0.037293863144110546,"num_words":44,"start":870.38995,"end":932.77997},{"sentences":[{"text":"Yes.","start":996.23004,"end":996.47003,"sentiment":"neutral","sentiment_score":0.005029753781855106},{"text":"Hello?","start":996.47003,"end":996.97003,"sentiment":"neutral","sentiment_score":-0.022675808519124985},{"text":"Okay.","start":1002.045,"end":1002.545,"sentiment":"neutral","sentiment_score":-0.04446401074528694},{"text":"Okay.","start":1003.085,"end":1003.585,"sentiment":"neutral","sentiment_score":-0.009027430787682532},{"text":"Sure.","start":1003.645,"end":1004.145,"sentiment":"neutral","sentiment_score":0.035202641040086746}],"sentiment":"neutral","sentiment_score":-0.007186971046030522,"num_words":5,"start":996.23004,"end":1004.145},{"sentences":[{"text":"Let's just wait for it.","start":1004.685,"end":1006.305,"sentiment":"neutral","sentiment_score":0.020951762795448303},{"text":"Can you see now on your computer if the Wi Fi is available visible?","start":1027.015,"end":1034.475,"sentiment":"neutral","sentiment_score":-0.0041457318833896094},{"text":"But is your computer connected to the router's Wi Fi?","start":1055.9049,"end":1059.205,"sentiment":"neutral","sentiment_score":-0.05456189773976803},{"text":"Or not yet.","start":1060.465,"end":1061.7649,"sentiment":"neutral","sentiment_score":-0.12461241831382115},{"text":"Okay.","start":1071.02,"end":1071.52,"sentiment":"neutral","sentiment_score":-0.07899989187717438}],"sentiment":"neutral","sentiment_score":-0.02884053201837973,"num_words":33,"start":1004.685,"end":1071.52},{"sentences":[{"text":"Let's just wait for it.","start":1071.8201,"end":1073.92,"sentiment":"neutral","sentiment_score":-0.03524853028357029},{"text":"Mhmm.","start":1138.625,"end":1139.105,"sentiment":"neutral","sentiment_score":-0.03783360496163368},{"text":"Are you able to log in?","start":1139.105,"end":1140.645,"sentiment":"neutral","sentiment_score":0.024647383640209835},{"text":"And where did it bring you?","start":1159.5651,"end":1161.745,"sentiment":"neutral","sentiment_score":0.03450115335484346},{"text":"Did it bring you to a package?","start":1162.365,"end":1163.905,"sentiment":"neutral","sentiment_score":0.024251559749245644}],"sentiment":"neutral","sentiment_score":0.012423035353422165,"num_words":25,"start":1071.8201,"end":1163.905},{"sentences":[{"text":"Okay.","start":1170.845,"end":1171.345,"sentiment":"neutral","sentiment_score":0.06786045432090759},{"text":"Sorry?","start":1213.225,"end":1213.725,"sentiment":"neutral","sentiment_score":0.005628403276205063},{"text":"Okay.","start":1217.3049,"end":1217.8049,"sentiment":"neutral","sentiment_score":0.23487624526023865},{"text":"Sorry?","start":1278.645,"end":1279.145,"sentiment":"neutral","sentiment_score":-0.023907434195280075},{"text":"Hello?","start":1291.04,"end":1291.54,"sentiment":"neutral","sentiment_score":0.033498942852020264}],"sentiment":"neutral","sentiment_score":0.0635913223028183,"num_words":5,"start":1170.845,"end":1291.54},{"sentences":[{"text":"Can can you see a connection type?","start":1299.6151,"end":1303.4751,"sentiment":"neutral","sentiment_score":0.018866043936993395},{"text":"It has where it has your connection type?","start":1303.8551,"end":1306.3301,"sentiment":"neutral","sentiment_score":0.0006385031156241894},{"text":"Yeah.","start":1316.9501,"end":1317.405,"sentiment":"neutral","sentiment_score":0.009954445995390415},{"text":"Can you see p p p o e?","start":1320.045,"end":1321.985,"sentiment":"neutral","sentiment_score":0.007689064601436257},{"text":"Yeah.","start":1324.765,"end":1325.265,"sentiment":"neutral","sentiment_score":0.03178122267127037}],"sentiment":"neutral","sentiment_score":0.009616740718483925,"num_words":25,"start":1299.6151,"end":1325.265},{"sentences":[{"text":"Kindly select that.","start":1325.3251,"end":1326.785,"sentiment":"neutral","sentiment_score":0.04222298786044121},{"text":"Then it'll ask you a username and password.","start":1326.845,"end":1329.185,"sentiment":"neutral","sentiment_score":0.04618218867108226},{"text":"Kindly type in the username and password that I emailed you.","start":1329.99,"end":1334.17,"sentiment":"neutral","sentiment_score":0.053506441075693474},{"text":"Mhmm.","start":1337.27,"end":1337.77,"sentiment":"neutral","sentiment_score":0.05861706659197807},{"text":"It's 0000935@eartho.net.a u.","start":1339.27,"end":1348.595,"sentiment":"neutral","sentiment_score":0.031019364173213642}],"sentiment":"neutral","sentiment_score":0.04755278784208573,"num_words":26,"start":1325.3251,"end":1348.595},{"sentences":[{"text":"And password.","start":1348.595,"end":1352.2949,"sentiment":"neutral","sentiment_score":0.028363870456814766},{"text":"Okay.","start":1391.27,"end":1391.67,"sentiment":"neutral","sentiment_score":0.10245602577924728},{"text":"Did you see the setting?","start":1391.67,"end":1393.05,"sentiment":"neutral","sentiment_score":0.07096323668956757},{"text":"Okay.","start":1407.015,"end":1407.335,"sentiment":"neutral","sentiment_score":0.1591041386127472},{"text":"After that after a few minutes, you should establish a connection as long as you type in the username and password correctly.","start":1407.335,"end":1417.15,"sentiment":"neutral","sentiment_score":0.22042561999776147}],"sentiment":"neutral","sentiment_score":0.1781441202807811,"num_words":31,"start":1348.595,"end":1417.15},{"sentences":[{"text":"Yeah.","start":1428.7649,"end":1428.9249,"sentiment":"neutral","sentiment_score":0.0475955456495285},{"text":"Okay.","start":1428.9249,"end":1429.4249,"sentiment":"neutral","sentiment_score":0.033811040222644806},{"text":"I upon checking or on their end, it's still showing offline.","start":1429.8049,"end":1434.3849,"sentiment":"neutral","sentiment_score":-0.05399992994286797},{"text":"So if you run into any issues, just email me or give me a callback.","start":1435.6089,"end":1439.789,"sentiment":"neutral","sentiment_score":0.06628479460875193},{"text":"Yeah.","start":1442.1688,"end":1442.5688,"sentiment":"neutral","sentiment_score":0.31700795888900757}],"sentiment":"neutral","sentiment_score":0.027540939121410764,"num_words":29,"start":1428.7649,"end":1442.5688},{"sentences":[{"text":"Okay.","start":1442.5688,"end":1442.9689,"sentiment":"neutral","sentiment_score":0.3214404582977295},{"text":"Thank you.","start":1442.9689,"end":1443.3689,"sentiment":"positive","sentiment_score":0.6983639597892761},{"text":"Bye.","start":1443.3689,"end":1443.8689,"sentiment":"neutral","sentiment_score":-0.09025532752275468}],"sentiment":"positive","sentiment_score":0.40697826258838177,"num_words":4,"start":1442.5688,"end":1443.8689}]}}]},{"alternatives":[{"transcript":"Hi. So I'm just need help with the setup. The setup email is extremely vague and isn't really helpful. Should be under Nadine Muller. I can spell that out to you if you want. N a d I n e. Last name, m u e, l l, e r. Yeah. Of course. Hello? Yeah. And not with that's quite vague, not really too helpful. I was wondering if there's any more extensive instructions. Yep. Yep. The access? Yes. No. I'll give that a try. I have both. Wireless. Yeah. I have an Ethernet cable. No. You don't. Okay. The first Sorry. Just give me two second. Hi. Are you there? Are you there? Hello? Yeah. Hi. Yeah. So we've we've got it set up here. It's the apartment, but I don't think the cables are correctly connected in the first instance. So that needs to be done first. Yeah. Of course. It has it has three ports. It has three ports. Yes. Yeah. We have one that says one LAN LAN one and LAN two. Which the one LAN, but which cable? We've got a blue cable and a yellow cable. Okay. But I don't know if the yellow cable is connected to the right box in the cupboard. Yeah? Yep. There's two boxes. Well, actually, there's three. There's the one that says DigiSet, one white small one that says oh god. What does it say? God. I don't know. And one larger white box. So we got the larger white box with three ports and then one smaller one that has one port. Yep. Okay. Can I pass you back to my son? Because I have to go on a meeting, but this is how we need to get started. Yeah? So he can send the picture to you. Okay. Thank you so much. Okay. Hi. So how can I send you a photo? Yeah. Of course. Of course. Give me a moment. When did you send the photo? August 21. Yeah. Martin at a@a..au. I sent it back to you. I sent it. I've already replied to your email on the August 31. Okay. Yeah. Yep. I'm looking. Yep. Sure. Yeah. It's not connecting. My laptop doesn't actually have the Ethernet connection anymore. It's got What's the wireless option then? Yep. Uh-huh. Sir, I'm just connecting up to it now. Yep. KP. Alright. I'm connected. Default access. Yeah. Alright. I'm in the login now. I assume that's just the usual TP Link login that I have. Yeah. It just has something with a key on it. It's just like a some it's just a thing called a password. That's it. I have no idea. I didn't even know it had a username, no password. It just says please log in yeah. No. It just says please log in with rather password. That's it. How am I gonna do that? Just yeah. The big reset button in the back. Hold up. Okay. Give me two seconds. Oh, you'll find 10 or something. Yep. Yep. Just gonna press and hold it now. We'll see. Oh, I think it's what the light's completely off now. Just black on back on pink in yellow right now. So just gonna wait. Hello? Sorry. I just thought the Wi Fi dropped out for a second. It's all still waiting. Well, now it just stopped blinking yellow. Now it's just back to dark. Is that good? Oh, yeah. I will check. Wifi.com. Let's I can't even open the page now. Yeah. Well, I think it's just because the Wi Fi brick is still, like, off and there's no light on through my phone. TPRank5DotCSlash. Okay. Getting somewhere. Let's see. So I just need to sign back into the Wi Fi again. Yeah. I should be able to now. I'm just gonna get back into the normal Wi Fi, this Wi Fi. Yeah. It's just bringing me to the login page now. I'm just signing in still. 6D06BFreeK. It's privacy warning connected. It's open. New password, confirm password. That should help. Yeah. I'm logging in now. That should hopefully be everything. I'm logged in. Selectories and time zone. I think that should be everything. Alright. Well, I've done the quick setup. That should be everything. Right? I've finished the click so that that should be everything. Correct? I've done the quick setup, but it should be everything. Right? Sorry. Connection Internet connection type? Yeah. It's on dynamic IP. EP. Yeah. I'll put the Okay. Cool. Uh-huh. Okay. Okay. There it is. Yeah. Yeah. I have it. It's 6500. Alright. That's done. Yes. PPO2, and then I'm saving it now. Yeah. Okay. Thank you then. I'll hang up the call. Okay. Yep. Of course. Thank you so much. 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So I'm just need help with the setup. The setup email is extremely vague and isn't really helpful. Should be under Nadine Muller. I can spell that out to you if you want.\n\nN a d I n e. Last name, m u e, l l, e r. Yeah. Of course. Hello?\n\nYeah. And not with that's quite vague, not really too helpful. I was wondering if there's any more extensive instructions. Yep. Yep.\n\nThe access? Yes. No. I'll give that a try. I have both.\n\nWireless. Yeah. I have an Ethernet cable. No. You don't.\n\nOkay. The first Sorry. Just give me two second. Hi. Are you there?\n\nAre you there? Hello? Yeah. Hi. Yeah.\n\nSo we've we've got it set up here. It's the apartment, but I don't think the cables are correctly connected in the first instance. So that needs to be done first. Yeah. Of course.\n\nIt has it has three ports. It has three ports. Yes. Yeah. We have one that says one LAN LAN one and LAN two.\n\nWhich the one LAN, but which cable? We've got a blue cable and a yellow cable. Okay. But I don't know if the yellow cable is connected to the right box in the cupboard. Yeah?\n\nYep. There's two boxes. Well, actually, there's three. There's the one that says DigiSet, one white small one that says oh god. What does it say?\n\nGod. I don't know. And one larger white box. So we got the larger white box with three ports and then one smaller one that has one port. Yep.\n\nOkay. Can I pass you back to my son? Because I have to go on a meeting, but this is how we need to get started. Yeah? So he can send the picture to you.\n\nOkay. Thank you so much. Okay. Hi. So how can I send you a photo?\n\nYeah. Of course. Of course. Give me a moment. When did you send the photo?\n\nAugust 21. Yeah. Martin at a@a..au. I sent it back to you. I sent it.\n\nI've already replied to your email on the August 31. Okay. Yeah. Yep. I'm looking.\n\nYep. Sure. Yeah. It's not connecting. My laptop doesn't actually have the Ethernet connection anymore.\n\nIt's got What's the wireless option then? Yep. Uh-huh. Sir, I'm just connecting up to it now. Yep.\n\nKP. Alright. I'm connected. Default access. Yeah.\n\nAlright. I'm in the login now. I assume that's just the usual TP Link login that I have. Yeah. It just has something with a key on it.\n\nIt's just like a some it's just a thing called a password. That's it. I have no idea. I didn't even know it had a username, no password. It just says please log in yeah.\n\nNo. It just says please log in with rather password. That's it. How am I gonna do that? Just yeah.\n\nThe big reset button in the back. Hold up. Okay. Give me two seconds. Oh, you'll find 10 or something.\n\nYep. Yep. Just gonna press and hold it now. We'll see. Oh, I think it's what the light's completely off now.\n\nJust black on back on pink in yellow right now. So just gonna wait. Hello? Sorry. I just thought the Wi Fi dropped out for a second.\n\nIt's all still waiting. Well, now it just stopped blinking yellow. Now it's just back to dark. Is that good? Oh, yeah.\n\nI will check. Wifi.com. Let's I can't even open the page now. Yeah. Well, I think it's just because the Wi Fi brick is still, like, off and there's no light on through my phone.\n\nTPRank5DotCSlash. Okay. Getting somewhere. Let's see. So I just need to sign back into the Wi Fi again.\n\nYeah. I should be able to now. I'm just gonna get back into the normal Wi Fi, this Wi Fi. Yeah. It's just bringing me to the login page now.\n\nI'm just signing in still. 6D06BFreeK. It's privacy warning connected. It's open. New password, confirm password.\n\nThat should help. Yeah. I'm logging in now. That should hopefully be everything. I'm logged in.\n\nSelectories and time zone. I think that should be everything. Alright. Well, I've done the quick setup. That should be everything.\n\nRight? I've finished the click so that that should be everything. Correct? I've done the quick setup, but it should be everything. Right?\n\nSorry. Connection Internet connection type? Yeah. It's on dynamic IP. EP.\n\nYeah. I'll put the Okay. Cool. Uh-huh. Okay.\n\nOkay. There it is. Yeah. Yeah. I have it.\n\nIt's 6500. Alright. That's done. Yes. PPO2, and then I'm saving it now.\n\nYeah. Okay. Thank you then. I'll hang up the call. Okay.\n\nYep. Of course. Thank you so much. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.015225714072585106},{"text":"So I'm just need help with the setup.","start":8.32,"end":11.04,"sentiment":"neutral","sentiment_score":0.029609572375193238},{"text":"The setup email is extremely vague and isn't really helpful.","start":11.04,"end":25.884998,"sentiment":"negative","sentiment_score":-0.4237791839055717},{"text":"Should be under Nadine Muller.","start":26.185,"end":28.02,"sentiment":"neutral","sentiment_score":-0.0005888113752007485},{"text":"I can spell that out to you if you want.","start":35.62,"end":37.72,"sentiment":"neutral","sentiment_score":0.015495381504297256}],"sentiment":"neutral","sentiment_score":-0.1127552878769005,"num_words":34,"start":7.2799997,"end":37.72},{"sentences":[{"text":"N a d I n e.","start":39.7,"end":42.225,"sentiment":"neutral","sentiment_score":0.008797886703784267},{"text":"Last name, m u e, l l, e r.","start":43.725,"end":48.065,"sentiment":"neutral","sentiment_score":0.011489085749619536},{"text":"Yeah.","start":52.445,"end":52.945,"sentiment":"neutral","sentiment_score":0.032871417701244354},{"text":"Of course.","start":64.76,"end":65.58,"sentiment":"neutral","sentiment_score":0.04108882322907448},{"text":"Hello?","start":134.07,"end":134.57,"sentiment":"neutral","sentiment_score":0.023803526535630223}],"sentiment":"neutral","sentiment_score":0.015528509613910788,"num_words":19,"start":39.7,"end":134.57},{"sentences":[{"text":"Yeah.","start":141.27,"end":141.67001,"sentiment":"neutral","sentiment_score":-0.21638083457946777},{"text":"And not with that's quite vague, not really too helpful.","start":141.67001,"end":146.595,"sentiment":"negative","sentiment_score":-0.47602015137672427},{"text":"I was wondering if there's any more extensive instructions.","start":146.595,"end":149.41501,"sentiment":"neutral","sentiment_score":-0.3198702567153507},{"text":"Yep.","start":157.12001,"end":157.62001,"sentiment":"neutral","sentiment_score":0.0033722626976668835},{"text":"Yep.","start":160.72,"end":161.22,"sentiment":"neutral","sentiment_score":0.000457977585028857}],"sentiment":"negative","sentiment_score":-0.35689020084100775,"num_words":22,"start":141.27,"end":161.22},{"sentences":[{"text":"The access?","start":169.12001,"end":170.02,"sentiment":"neutral","sentiment_score":-0.01752604730427265},{"text":"Yes.","start":171.225,"end":171.725,"sentiment":"neutral","sentiment_score":-0.014934565871953964},{"text":"No.","start":178.66501,"end":178.905,"sentiment":"neutral","sentiment_score":-0.10615001618862152},{"text":"I'll give that a try.","start":178.905,"end":180.845,"sentiment":"neutral","sentiment_score":-0.043069738894701004},{"text":"I have both.","start":195.08,"end":196.035,"sentiment":"neutral","sentiment_score":0.0017656426255901654}],"sentiment":"neutral","sentiment_score":-0.030515703605487943,"num_words":12,"start":169.12001,"end":196.035},{"sentences":[{"text":"Wireless.","start":202.99501,"end":203.49501,"sentiment":"neutral","sentiment_score":-0.0029121804982423782},{"text":"Yeah.","start":209.475,"end":209.63501,"sentiment":"neutral","sentiment_score":-0.003455781377851963},{"text":"I have an Ethernet cable.","start":209.63501,"end":211.015,"sentiment":"neutral","sentiment_score":-0.017246267199516295},{"text":"No.","start":212.6,"end":212.76,"sentiment":"neutral","sentiment_score":-0.07767023146152496},{"text":"You don't.","start":212.76,"end":213.42,"sentiment":"neutral","sentiment_score":-0.08156313374638557}],"sentiment":"neutral","sentiment_score":-0.033339579682797195,"num_words":10,"start":202.99501,"end":213.42},{"sentences":[{"text":"Okay.","start":222.12,"end":222.44,"sentiment":"neutral","sentiment_score":-0.03565790876746178},{"text":"The first Sorry.","start":222.44,"end":230.875,"sentiment":"neutral","sentiment_score":-0.06553517282009125},{"text":"Just give me two second.","start":231.095,"end":232.475,"sentiment":"neutral","sentiment_score":-0.10768567770719528},{"text":"Hi.","start":240.40001,"end":240.72,"sentiment":"neutral","sentiment_score":0.008945364505052567},{"text":"Are you there?","start":240.72,"end":241.36,"sentiment":"neutral","sentiment_score":0.009004895885785421}],"sentiment":"neutral","sentiment_score":-0.05651782796933101,"num_words":13,"start":222.12,"end":241.36},{"sentences":[{"text":"Are you there?","start":241.36,"end":242.1,"sentiment":"neutral","sentiment_score":0.00010264168183008772},{"text":"Hello?","start":243.04001,"end":243.54001,"sentiment":"neutral","sentiment_score":-0.00012737233191728592},{"text":"Yeah.","start":244.24,"end":244.56,"sentiment":"neutral","sentiment_score":0.015004550106823444},{"text":"Hi.","start":244.56,"end":244.88,"sentiment":"neutral","sentiment_score":0.06144898384809494},{"text":"Yeah.","start":244.88,"end":245.38,"sentiment":"neutral","sentiment_score":0.09285692125558852}],"sentiment":"neutral","sentiment_score":0.024213001132011414,"num_words":7,"start":241.36,"end":245.38},{"sentences":[{"text":"So we've we've got it set up here.","start":245.76001,"end":248.26001,"sentiment":"neutral","sentiment_score":0.10189989116042852},{"text":"It's the apartment, but I don't think the cables are correctly connected in the first instance.","start":249.04001,"end":254.665,"sentiment":"neutral","sentiment_score":-0.1820148415863514},{"text":"So that needs to be done first.","start":254.665,"end":256.205,"sentiment":"neutral","sentiment_score":-0.05487856375319617},{"text":"Yeah.","start":266.59,"end":266.91,"sentiment":"neutral","sentiment_score":0.043148696422576904},{"text":"Of course.","start":266.91,"end":267.22998,"sentiment":"neutral","sentiment_score":0.05312476307153702}],"sentiment":"neutral","sentiment_score":-0.06858206058249754,"num_words":34,"start":245.76001,"end":267.22998},{"sentences":[{"text":"It has it has three ports.","start":267.22998,"end":272.05,"sentiment":"neutral","sentiment_score":0.025855874177068472},{"text":"It has three ports.","start":275.87,"end":277.15,"sentiment":"neutral","sentiment_score":0.00825924170203507},{"text":"Yes.","start":277.15,"end":277.65,"sentiment":"neutral","sentiment_score":0.04711385816335678},{"text":"Yeah.","start":283.57498,"end":283.815,"sentiment":"neutral","sentiment_score":0.022943753749132156},{"text":"We have one that says one LAN LAN one and LAN 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cupboard.","start":303.695,"end":308.915,"sentiment":"neutral","sentiment_score":-0.05960207322941107},{"text":"Yeah?","start":309.055,"end":309.555,"sentiment":"neutral","sentiment_score":-0.006244322285056114}],"sentiment":"neutral","sentiment_score":-0.02373322810578559,"num_words":35,"start":289.01498,"end":309.555},{"sentences":[{"text":"Yep.","start":310.495,"end":310.995,"sentiment":"neutral","sentiment_score":0.02385799214243889},{"text":"There's two boxes.","start":317.295,"end":318.595,"sentiment":"neutral","sentiment_score":-0.005438195463890831},{"text":"Well, actually, there's three.","start":319.63998,"end":320.75998,"sentiment":"neutral","sentiment_score":0.002165815947591909},{"text":"There's the one that says DigiSet, one white small one that says oh god.","start":320.75998,"end":326.75998,"sentiment":"neutral","sentiment_score":-0.0030620008973138674},{"text":"What does it say?","start":326.75998,"end":327.74,"sentiment":"neutral","sentiment_score":-0.03478045901283622}],"sentiment":"neutral","sentiment_score":-0.006376276118177115,"num_words":26,"start":310.495,"end":327.74},{"sentences":[{"text":"God.","start":328.36,"end":328.59998,"sentiment":"neutral","sentiment_score":-0.07365255057811737},{"text":"I don't know.","start":328.59998,"end":329.41998,"sentiment":"neutral","sentiment_score":-0.08517653991778691},{"text":"And one larger white box.","start":329.47998,"end":331.41998,"sentiment":"neutral","sentiment_score":-0.027375007048249245},{"text":"So we got the larger white box with three ports and then one smaller one that has one port.","start":342.67502,"end":349.34998,"sentiment":"neutral","sentiment_score":0.004427660011539334},{"text":"Yep.","start":358.61,"end":359.00998,"sentiment":"neutral","sentiment_score":0.08552484214305878}],"sentiment":"neutral","sentiment_score":-0.010220924938290283,"num_words":29,"start":328.36,"end":359.00998},{"sentences":[{"text":"Okay.","start":359.00998,"end":359.295,"sentiment":"neutral","sentiment_score":0.07796019315719604},{"text":"Can I pass you back to my son?","start":359.375,"end":360.575,"sentiment":"neutral","sentiment_score":0.046132411109283566},{"text":"Because I have to go on a meeting, but this is how we need to get started.","start":360.575,"end":363.93503,"sentiment":"neutral","sentiment_score":0.009741389576126547},{"text":"Yeah?","start":363.93503,"end":364.255,"sentiment":"neutral","sentiment_score":0.0627041608095169},{"text":"So he can send the picture to you.","start":364.255,"end":366.255,"sentiment":"neutral","sentiment_score":0.1221682196483016}],"sentiment":"neutral","sentiment_score":0.047219229223472735,"num_words":35,"start":359.00998,"end":366.255},{"sentences":[{"text":"Okay.","start":366.255,"end":366.575,"sentiment":"neutral","sentiment_score":0.288995623588562},{"text":"Thank you so much.","start":366.575,"end":367.55502,"sentiment":"positive","sentiment_score":0.5744837820529938},{"text":"Okay.","start":368.33502,"end":368.83502,"sentiment":"neutral","sentiment_score":0.17567996680736542},{"text":"Hi.","start":369.855,"end":370.17502,"sentiment":"neutral","sentiment_score":0.13175339996814728},{"text":"So how can I send you a photo?","start":370.17502,"end":372.11502,"sentiment":"neutral","sentiment_score":0.13066047709435225}],"sentiment":"neutral","sentiment_score":0.2626431956887245,"num_words":15,"start":366.255,"end":372.11502},{"sentences":[{"text":"Yeah.","start":381.71997,"end":382.21997,"sentiment":"neutral","sentiment_score":0.08272843062877655},{"text":"Of course.","start":389.095,"end":402.215,"sentiment":"neutral","sentiment_score":0.05596975330263377},{"text":"Of course.","start":402.215,"end":402.695,"sentiment":"neutral","sentiment_score":0.12818611413240433},{"text":"Give me a moment.","start":402.695,"end":403.595,"sentiment":"neutral","sentiment_score":0.12327432446181774},{"text":"When did you send the photo?","start":437.62,"end":439.08,"sentiment":"neutral","sentiment_score":-0.0010666280674437683}],"sentiment":"neutral","sentiment_score":0.06251584632943073,"num_words":15,"start":381.71997,"end":439.08},{"sentences":[{"text":"August 21.","start":440.74,"end":441.95996,"sentiment":"neutral","sentiment_score":0.01028476795181632},{"text":"Yeah.","start":451.75497,"end":452.25497,"sentiment":"neutral","sentiment_score":0.07058826088905334},{"text":"Martin at a@a..au.","start":452.31497,"end":455.675,"sentiment":"neutral","sentiment_score":0.041462051371733345},{"text":"I sent it back to you.","start":455.675,"end":457.13498,"sentiment":"neutral","sentiment_score":0.04079037563254436},{"text":"I sent it.","start":460.69,"end":461.83,"sentiment":"neutral","sentiment_score":0.011249816666046778}],"sentiment":"neutral","sentiment_score":0.0329357103134195,"num_words":15,"start":440.74,"end":461.83},{"sentences":[{"text":"I've already replied to your email on the August 31.","start":488.48,"end":491.7,"sentiment":"neutral","sentiment_score":0.06908364593982697},{"text":"Okay.","start":538.765,"end":539.265,"sentiment":"neutral","sentiment_score":0.1234155297279358},{"text":"Yeah.","start":574.1,"end":574.6,"sentiment":"neutral","sentiment_score":0.12438879162073135},{"text":"Yep.","start":584.665,"end":585.165,"sentiment":"neutral","sentiment_score":0.06668790429830551},{"text":"I'm looking.","start":585.545,"end":586.365,"sentiment":"neutral","sentiment_score":0.046720221638679504}],"sentiment":"neutral","sentiment_score":0.07325127522150675,"num_words":15,"start":488.48,"end":586.365},{"sentences":[{"text":"Yep.","start":594.745,"end":595.245,"sentiment":"neutral","sentiment_score":0.025205597281455994},{"text":"Sure.","start":603.62,"end":604.12,"sentiment":"neutral","sentiment_score":0.05001085996627808},{"text":"Yeah.","start":606.26,"end":606.58,"sentiment":"neutral","sentiment_score":-0.021955691277980804},{"text":"It's not connecting.","start":606.58,"end":607.72,"sentiment":"neutral","sentiment_score":-0.21743199725945792},{"text":"My laptop doesn't actually have the Ethernet connection anymore.","start":607.86,"end":611.48,"sentiment":"neutral","sentiment_score":-0.27234116527769303}],"sentiment":"neutral","sentiment_score":-0.2033403808871905,"num_words":15,"start":594.745,"end":611.48},{"sentences":[{"text":"It's got What's the wireless option then?","start":611.62,"end":617.725,"sentiment":"neutral","sentiment_score":-0.04471269702272756},{"text":"Yep.","start":630.49,"end":630.99,"sentiment":"neutral","sentiment_score":0.07710623741149902},{"text":"Uh-huh.","start":644.71497,"end":645.21497,"sentiment":"neutral","sentiment_score":-0.003031790954992175},{"text":"Sir, I'm just connecting up to it now.","start":687.16003,"end":689.66003,"sentiment":"neutral","sentiment_score":0.01106596039608121},{"text":"Yep.","start":699.635,"end":700.135,"sentiment":"neutral","sentiment_score":0.048294782638549805}],"sentiment":"neutral","sentiment_score":-0.005671775938632588,"num_words":18,"start":611.62,"end":700.135},{"sentences":[{"text":"KP.","start":735.43,"end":736.17004,"sentiment":"neutral","sentiment_score":0.026797521859407425},{"text":"Alright.","start":745.03,"end":745.43,"sentiment":"neutral","sentiment_score":0.08517462015151978},{"text":"I'm connected.","start":745.43,"end":746.17004,"sentiment":"neutral","sentiment_score":0.08033907786011696},{"text":"Default 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it.","start":806.845,"end":809.005,"sentiment":"neutral","sentiment_score":-0.10192395167218314}],"sentiment":"neutral","sentiment_score":-0.015141773569796766,"num_words":28,"start":787.57,"end":809.005},{"sentences":[{"text":"It's just like a some it's just a thing called a password.","start":809.005,"end":812.14496,"sentiment":"neutral","sentiment_score":-0.11408822238445282},{"text":"That's it.","start":812.44495,"end":813.185,"sentiment":"neutral","sentiment_score":-0.04928106814622879},{"text":"I have no idea.","start":831.855,"end":833.135,"sentiment":"negative","sentiment_score":-0.6169012486934662},{"text":"I didn't even know it had a username, no password.","start":833.135,"end":835.795,"sentiment":"negative","sentiment_score":-0.46027558743953706},{"text":"It just says please log in yeah.","start":838.415,"end":841.555,"sentiment":"neutral","sentiment_score":-0.09589396470359393}],"sentiment":"neutral","sentiment_score":-0.2631211264857224,"num_words":35,"start":809.005,"end":841.555},{"sentences":[{"text":"No.","start":842.85004,"end":843.09,"sentiment":"neutral","sentiment_score":-0.2603505849838257},{"text":"It just says please log in with rather password.","start":843.09,"end":845.75,"sentiment":"neutral","sentiment_score":-0.19381007386578453},{"text":"That's it.","start":845.89,"end":846.71,"sentiment":"neutral","sentiment_score":-0.1288277730345726},{"text":"How am I gonna do that?","start":857.475,"end":858.595,"sentiment":"neutral","sentiment_score":0.008075945389767488},{"text":"Just yeah.","start":858.595,"end":859.875,"sentiment":"neutral","sentiment_score":0.006367245223373175}],"sentiment":"neutral","sentiment_score":-0.11005533165298402,"num_words":20,"start":842.85004,"end":859.875},{"sentences":[{"text":"The big reset button in the back.","start":859.875,"end":861.555,"sentiment":"neutral","sentiment_score":0.008854708501270838},{"text":"Hold up.","start":861.555,"end":862.375,"sentiment":"neutral","sentiment_score":-0.0030270391143858433},{"text":"Okay.","start":864.27496,"end":864.515,"sentiment":"neutral","sentiment_score":0.025631513446569443},{"text":"Give me two seconds.","start":864.515,"end":865.575,"sentiment":"neutral","sentiment_score":0.013921614736318588},{"text":"Oh, you'll find 10 or something.","start":867.315,"end":869.015,"sentiment":"neutral","sentiment_score":0.036005014243225254}],"sentiment":"neutral","sentiment_score":0.017663846956565976,"num_words":20,"start":859.875,"end":869.015},{"sentences":[{"text":"Yep.","start":878.10004,"end":878.60004,"sentiment":"neutral","sentiment_score":0.1228887140750885},{"text":"Yep.","start":883.25494,"end":883.75494,"sentiment":"neutral","sentiment_score":0.08074866235256195},{"text":"Just gonna press and hold it now.","start":894.13495,"end":895.65497,"sentiment":"neutral","sentiment_score":0.03500442659216268},{"text":"We'll see.","start":895.65497,"end":896.31494,"sentiment":"neutral","sentiment_score":0.024755021557211876},{"text":"Oh, I think it's what the light's completely off now.","start":919.555,"end":922.455,"sentiment":"neutral","sentiment_score":-0.21267450153827666}],"sentiment":"neutral","sentiment_score":-0.07755079093788352,"num_words":21,"start":878.10004,"end":922.455},{"sentences":[{"text":"Just black on back on pink in yellow right now.","start":962.26996,"end":965.70996,"sentiment":"neutral","sentiment_score":-0.0030452512204647065},{"text":"So just gonna wait.","start":965.70996,"end":966.93,"sentiment":"neutral","sentiment_score":-0.00463319756090641},{"text":"Hello?","start":993.13,"end":993.63,"sentiment":"neutral","sentiment_score":0.0010992307215929031},{"text":"Sorry.","start":997.995,"end":998.235,"sentiment":"neutral","sentiment_score":-0.18529972434043884},{"text":"I just thought the Wi Fi dropped out for a second.","start":998.235,"end":1000.555,"sentiment":"neutral","sentiment_score":-0.2900920699943196}],"sentiment":"neutral","sentiment_score":-0.12682216911128275,"num_words":27,"start":962.26996,"end":1000.555},{"sentences":[{"text":"It's all still waiting.","start":1000.555,"end":1002.175,"sentiment":"neutral","sentiment_score":-0.23144643381237984},{"text":"Well, now it just stopped blinking yellow.","start":1020.08997,"end":1021.85,"sentiment":"neutral","sentiment_score":-0.0036530792713165283},{"text":"Now it's just back to dark.","start":1021.85,"end":1023.38995,"sentiment":"neutral","sentiment_score":-0.01843142385284106},{"text":"Is that good?","start":1024.09,"end":1024.99,"sentiment":"neutral","sentiment_score":0.03449454282720884},{"text":"Oh, yeah.","start":1033.895,"end":1034.455,"sentiment":"neutral","sentiment_score":-0.01048070564866066}],"sentiment":"neutral","sentiment_score":-0.04451925527643074,"num_words":22,"start":1000.555,"end":1034.455},{"sentences":[{"text":"I will check.","start":1034.455,"end":1035.4349,"sentiment":"neutral","sentiment_score":-0.010519433145721754},{"text":"Wifi.com.","start":1047.49,"end":1048.77,"sentiment":"neutral","sentiment_score":-0.020650213584303856},{"text":"Let's I can't even open the page now.","start":1048.77,"end":1053.83,"sentiment":"neutral","sentiment_score":-0.13236584421247244},{"text":"Yeah.","start":1060.095,"end":1060.595,"sentiment":"neutral","sentiment_score":-0.08596639335155487},{"text":"Well, I think it's just because the Wi Fi brick is still, like, off and there's no light on through my phone.","start":1062.735,"end":1069.955,"sentiment":"neutral","sentiment_score":-0.33149508183652704}],"sentiment":"neutral","sentiment_score":-0.2425712417278971,"num_words":35,"start":1034.455,"end":1069.955},{"sentences":[{"text":"TPRank5DotCSlash.","start":1110.0449,"end":1115.005,"sentiment":"neutral","sentiment_score":-0.003070518607273698},{"text":"Okay.","start":1115.005,"end":1115.505,"sentiment":"neutral","sentiment_score":-0.021704306825995445},{"text":"Getting somewhere.","start":1125.53,"end":1126.67,"sentiment":"neutral","sentiment_score":-0.04499349184334278},{"text":"Let's see.","start":1131.05,"end":1132.11,"sentiment":"neutral","sentiment_score":-0.01206323504447937},{"text":"So I just need to sign back into the Wi Fi again.","start":1132.73,"end":1135.3099,"sentiment":"neutral","sentiment_score":-0.05706618602077166}],"sentiment":"neutral","sentiment_score":-0.045760139525454074,"num_words":18,"start":1110.0449,"end":1135.3099},{"sentences":[{"text":"Yeah.","start":1141.865,"end":1142.345,"sentiment":"neutral","sentiment_score":0.2907707691192627},{"text":"I should be able to now.","start":1142.345,"end":1143.945,"sentiment":"positive","sentiment_score":0.456962247689565},{"text":"I'm just gonna get back into the normal Wi Fi, this Wi Fi.","start":1143.945,"end":1148.365,"sentiment":"neutral","sentiment_score":0.20625461809910262},{"text":"Yeah.","start":1163.135,"end":1163.375,"sentiment":"neutral","sentiment_score":0.03162291646003723},{"text":"It's just bringing me to the login page now.","start":1163.375,"end":1166.095,"sentiment":"neutral","sentiment_score":0.03779321205284861}],"sentiment":"neutral","sentiment_score":0.20285387051602205,"num_words":30,"start":1141.865,"end":1166.095},{"sentences":[{"text":"I'm just signing in still.","start":1166.095,"end":1169.3949,"sentiment":"neutral","sentiment_score":0.05767322033643722},{"text":"6D06BFreeK.","start":1171.135,"end":1182.35,"sentiment":"neutral","sentiment_score":0.06656873226165771},{"text":"It's privacy warning connected.","start":1193.6349,"end":1195.6549,"sentiment":"neutral","sentiment_score":0.023218979127705097},{"text":"It's open.","start":1198.4349,"end":1199.4149,"sentiment":"neutral","sentiment_score":0.07046246528625488},{"text":"New password, confirm password.","start":1208.06,"end":1209.5801,"sentiment":"neutral","sentiment_score":0.11058041639626026}],"sentiment":"neutral","sentiment_score":0.06444108416326344,"num_words":16,"start":1166.095,"end":1209.5801},{"sentences":[{"text":"That should help.","start":1209.5801,"end":1210.64,"sentiment":"neutral","sentiment_score":0.2640717526276906},{"text":"Yeah.","start":1214.795,"end":1215.1951,"sentiment":"neutral","sentiment_score":0.07298198342323303},{"text":"I'm logging in now.","start":1215.1951,"end":1216.495,"sentiment":"neutral","sentiment_score":0.101825887337327},{"text":"That should hopefully be everything.","start":1218.795,"end":1220.415,"sentiment":"positive","sentiment_score":0.40316415429115293},{"text":"I'm logged in.","start":1232.3301,"end":1233.4701,"sentiment":"neutral","sentiment_score":0.22670871516068777}],"sentiment":"neutral","sentiment_score":0.24802798172459006,"num_words":16,"start":1209.5801,"end":1233.4701},{"sentences":[{"text":"Selectories and time zone.","start":1233.93,"end":1235.63,"sentiment":"neutral","sentiment_score":0.13119439966976643},{"text":"I think that should be everything.","start":1247.765,"end":1250.345,"sentiment":"neutral","sentiment_score":0.27189480016628903},{"text":"Alright.","start":1271.885,"end":1272.045,"sentiment":"neutral","sentiment_score":0.22964364290237427},{"text":"Well, I've done the quick setup.","start":1272.045,"end":1274.2051,"sentiment":"neutral","sentiment_score":0.24844380964835486},{"text":"That should be everything.","start":1274.2051,"end":1275.245,"sentiment":"neutral","sentiment_score":0.30440253019332886}],"sentiment":"neutral","sentiment_score":0.24257442958298184,"num_words":21,"start":1233.93,"end":1275.245},{"sentences":[{"text":"Right?","start":1275.245,"end":1275.745,"sentiment":"neutral","sentiment_score":0.10643840581178664},{"text":"I've finished the click so that that should be everything.","start":1279.63,"end":1281.71,"sentiment":"neutral","sentiment_score":0.10405074544250965},{"text":"Correct?","start":1281.71,"end":1282.21,"sentiment":"neutral","sentiment_score":0.07292625308036804},{"text":"I've done the quick setup, but it should be everything.","start":1294.285,"end":1296.785,"sentiment":"neutral","sentiment_score":0.1377691760659218},{"text":"Right?","start":1296.845,"end":1297.345,"sentiment":"neutral","sentiment_score":0.052574776113033295}],"sentiment":"neutral","sentiment_score":0.1152234195691088,"num_words":23,"start":1275.245,"end":1297.345},{"sentences":[{"text":"Sorry.","start":1313.16,"end":1313.56,"sentiment":"neutral","sentiment_score":-0.023819616064429283},{"text":"Connection Internet connection type?","start":1313.56,"end":1316.3,"sentiment":"neutral","sentiment_score":-0.0224982644431293},{"text":"Yeah.","start":1316.52,"end":1316.76,"sentiment":"neutral","sentiment_score":0.005503970198333263},{"text":"It's on dynamic IP.","start":1316.76,"end":1318.3,"sentiment":"neutral","sentiment_score":0.00984273012727499},{"text":"EP.","start":1322.875,"end":1323.195,"sentiment":"neutral","sentiment_score":0.00598128791898489}],"sentiment":"neutral","sentiment_score":-0.005723317746411671,"num_words":11,"start":1313.16,"end":1323.195},{"sentences":[{"text":"Yeah.","start":1323.195,"end":1323.695,"sentiment":"neutral","sentiment_score":0.020897535607218742},{"text":"I'll put the Okay.","start":1323.835,"end":1336.31,"sentiment":"neutral","sentiment_score":0.05836253520101309},{"text":"Cool.","start":1336.4501,"end":1336.9501,"sentiment":"neutral","sentiment_score":0.1733537316322327},{"text":"Uh-huh.","start":1339.0901,"end":1339.5901,"sentiment":"neutral","sentiment_score":0.0361822284758091},{"text":"Okay.","start":1346.6901,"end":1347.1901,"sentiment":"neutral","sentiment_score":0.037033580243587494}],"sentiment":"neutral","sentiment_score":0.06261465209536254,"num_words":8,"start":1323.195,"end":1347.1901},{"sentences":[{"text":"Okay.","start":1357.6649,"end":1358.1449,"sentiment":"neutral","sentiment_score":0.061964310705661774},{"text":"There it is.","start":1358.1449,"end":1359.0449,"sentiment":"neutral","sentiment_score":0.08763379851977031},{"text":"Yeah.","start":1360.96,"end":1361.2799,"sentiment":"neutral","sentiment_score":0.07887459546327591},{"text":"Yeah.","start":1361.2799,"end":1361.6,"sentiment":"neutral","sentiment_score":0.09420304000377656},{"text":"I have it.","start":1361.6,"end":1362.6599,"sentiment":"neutral","sentiment_score":0.10717882215976715}],"sentiment":"neutral","sentiment_score":0.09105331202348073,"num_words":9,"start":1357.6649,"end":1362.6599},{"sentences":[{"text":"It's 6500.","start":1363.7599,"end":1364.98,"sentiment":"neutral","sentiment_score":0.06653008423745632},{"text":"Alright.","start":1386.525,"end":1386.845,"sentiment":"neutral","sentiment_score":0.17007291316986084},{"text":"That's done.","start":1386.845,"end":1387.56,"sentiment":"neutral","sentiment_score":0.19086241722106934},{"text":"Yes.","start":1395.56,"end":1396.06,"sentiment":"neutral","sentiment_score":0.10192210972309113},{"text":"PPO2, and then I'm saving it now.","start":1396.52,"end":1400.7001,"sentiment":"neutral","sentiment_score":0.14332590252161026}],"sentiment":"neutral","sentiment_score":0.1376970264200981,"num_words":13,"start":1363.7599,"end":1400.7001},{"sentences":[{"text":"Yeah.","start":1424.09,"end":1424.41,"sentiment":"neutral","sentiment_score":0.17006413638591766},{"text":"Okay.","start":1424.41,"end":1424.91,"sentiment":"neutral","sentiment_score":0.2632717192173004},{"text":"Thank you then.","start":1425.37,"end":1426.17,"sentiment":"positive","sentiment_score":0.41133342186609906},{"text":"I'll hang up the call.","start":1426.17,"end":1427.47,"sentiment":"neutral","sentiment_score":0.07890163958072663},{"text":"Okay.","start":1430.225,"end":1430.725,"sentiment":"neutral","sentiment_score":0.014331568032503128}],"sentiment":"neutral","sentiment_score":0.18874326246705922,"num_words":11,"start":1424.09,"end":1430.725},{"sentences":[{"text":"Yep.","start":1430.945,"end":1431.445,"sentiment":"neutral","sentiment_score":0.003452574368566274},{"text":"Of course.","start":1440.625,"end":1441.105,"sentiment":"neutral","sentiment_score":0.24741636216640472},{"text":"Thank you so much.","start":1441.105,"end":1442.065,"sentiment":"positive","sentiment_score":0.788880318403244},{"text":"Bye.","start":1442.065,"end":1442.565,"sentiment":"positive","sentiment_score":0.5090471506118774}],"sentiment":"positive","sentiment_score":0.5203567153657787,"num_words":8,"start":1430.945,"end":1442.565}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist you?\n\nChannel 1: Hi. So I'm just need help with the setup. The setup email is extremely vague and isn't really\n\nChannel 0: Okay. May I have your full name, please, for me to check your account?\n\nChannel 1: helpful. Should be under Nadine Muller.\n\nChannel 0: Sorry?\n\nChannel 1: I can spell that out to you if you want.\n\nChannel 0: Yeah.\n\nChannel 1: N a d I n e. Last name, m u e, l l, e r.\n\nChannel 0: Okay. Nadine Mueller?\n\nChannel 1: Yeah.\n\nChannel 0: Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Of course.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Thank you for waiting. Have you received my email instruction? No.\n\nChannel 1: Yeah. And\n\nChannel 0: I\n\nChannel 1: not with that's quite\n\nChannel 0: just\n\nChannel 1: vague, not really too helpful. I was wondering if there's any more extensive\n\nChannel 0: Mhmm.\n\nChannel 1: instructions.\n\nChannel 0: Okay. So you're using the router\n\nChannel 1: Yep.\n\nChannel 0: that was sent via email?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Can you see the default access underneath\n\nChannel 1: The access?\n\nChannel 0: this router?\n\nChannel 1: Yes.\n\nChannel 0: Have you tried to search that one already on your browser or not\n\nChannel 1: No.\n\nChannel 0: yet?\n\nChannel 1: I'll give that a try.\n\nChannel 0: Okay. So instead of an IP address, it says default access. So are you using a laptop or computer in setting up?\n\nChannel 1: I have both.\n\nChannel 0: Okay. Is it connected via wired or via\n\nChannel 1: Wireless.\n\nChannel 0: wireless? Do you have a, like, a LAN cable that we can use?\n\nChannel 1: Yeah. I have an Ethernet cable. No.\n\nChannel 0: Okay.\n\nChannel 1: You don't.\n\nChannel 0: So can we use your computer or laptop which is directly connected to the router?\n\nChannel 1: Okay. The first Sorry. Just give me two second.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Hi. Are you there? Are you there?\n\nChannel 0: Yeah.\n\nChannel 1: Hello?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Hello.\n\nChannel 1: Hi. Yeah.\n\nChannel 0: Good morning.\n\nChannel 1: So we've we've got it set up here. It's the apartment,\n\nChannel 0: Mhmm.\n\nChannel 1: but I don't think the cables are correctly connected in the first instance. So that needs to be done first.\n\nChannel 0: Yeah. May I know if this router has a WAN port, WAN port?\n\nChannel 1: Yeah. Of course. It has it has three ports.\n\nChannel 0: Sorry. It has three ports.\n\nChannel 1: It has three ports. Yes.\n\nChannel 0: Mhmm. And can you see the WAN port? It says WAN.\n\nChannel 1: Yeah. We have one that says one LAN LAN one and LAN two.\n\nChannel 0: Okay.\n\nChannel 1: Which\n\nChannel 0: Can you connect the cable to the WAN port? It's w a n port.\n\nChannel 1: the one LAN, but which cable? We've got a blue cable and a yellow cable.\n\nChannel 0: The yellow cable.\n\nChannel 1: Okay. But I don't know if the yellow cable is connected to the right box in the cupboard.\n\nChannel 0: On the wall?\n\nChannel 1: Yeah?\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: So on your wall, can you see a block box?\n\nChannel 1: There's two boxes.\n\nChannel 0: Mhmm.\n\nChannel 1: Well, actually, there's three.\n\nChannel 0: Mhmm.\n\nChannel 1: There's the one that says DigiSet, one white small one that says oh god. What does it say? God. I don't know. And one larger white box.\n\nChannel 0: White box? On the white box, is there available ports that you can connect\n\nChannel 1: So\n\nChannel 0: that\n\nChannel 1: we got\n\nChannel 0: yellow\n\nChannel 1: the\n\nChannel 0: cable?\n\nChannel 1: larger white box with three ports and then one smaller one that has one port.\n\nChannel 0: Okay. Is it possible that you send me a picture of those box as well?\n\nChannel 1: Yep. Okay. Can I pass\n\nChannel 0: Mhmm.\n\nChannel 1: you back to my son?\n\nChannel 0: For\n\nChannel 1: Because I\n\nChannel 0: me to\n\nChannel 1: have to go on a meeting, but this is how we need to get started. Yeah? So he can\n\nChannel 0: yeah.\n\nChannel 1: send the picture to you. Okay. Thank you so much.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Okay. Hi. So how can I send you a photo?\n\nChannel 0: Do you have access to nadinemueller80@gmail.com?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I send you a email instruction, then just\n\nChannel 1: Of\n\nChannel 0: reply to that email. I send the email, August 31, then you can just reply to that email.\n\nChannel 1: course. Of course. Give me a moment.\n\nChannel 0: Okay. Sure.\n\nChannel 1: When did you send the photo? August 21.\n\nChannel 0: I'll just send an email again today so that you\n\nChannel 1: Yeah. Martin\n\nChannel 0: just\n\nChannel 1: at\n\nChannel 0: notify. Mhmm.\n\nChannel 1: a@a..au. I sent it back to you.\n\nChannel 0: Sorry?\n\nChannel 1: I sent it.\n\nChannel 0: There you go. I just sent an email\n\nChannel 1: I've already\n\nChannel 0: Two.\n\nChannel 1: replied to your email on the August 31.\n\nChannel 0: Okay. I'll just wait for it.\n\nChannel 1: Okay.\n\nChannel 0: Okay. I just received the picture. So the router is already connected to the white box next to the Digi box DigiSAC box.\n\nChannel 1: Yeah.\n\nChannel 0: Is that Yeah. Yeah. So the cables are properly plugged in. This is all correct. Can we try to log in now to the router's interface?\n\nChannel 1: Yep. I'm looking.\n\nChannel 0: Kindly, yeah, kindly connect your computer to the router using\n\nChannel 1: Yep.\n\nChannel 0: a cable. There I do. Yeah.\n\nChannel 1: Sure. Yeah. It's not connecting. My laptop doesn't actually have the Ethernet connection anymore. It's got What's the wireless option then?\n\nChannel 0: Okay. You'll find the sticker with your Wi Fi network name and password underneath the router.\n\nChannel 1: Yep.\n\nChannel 0: Kindly connect to the Wi Fi's router. Yeah. So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup.\n\nChannel 1: Uh-huh. Sir, I'm just connecting up to it now.\n\nChannel 0: Okay. SSID is the Wi Fi name, then wireless password is the password.\n\nChannel 1: Yep. KP. Alright. I'm connected.\n\nChannel 0: Okay. Now let's log in to the router's interface. Open a browser in your computer. In the address bar, type the default access printed on the back of your router. Just type it as it\n\nChannel 1: Default access. Yeah.\n\nChannel 0: is.\n\nChannel 1: Alright. I'm in the login now. I assume that's just the usual TP Link login that I have.\n\nChannel 0: Does it ask you a username and password?\n\nChannel 1: Yeah. It just has something with a key on it. It's just like a some it's just a thing called a password. That's it.\n\nChannel 0: Upon checking the router details, there's no username and password written. But do you know the username and password of this router?\n\nChannel 1: I have no idea. I didn't even know it had a username, no password.\n\nChannel 0: Okay.\n\nChannel 1: It\n\nChannel 0: Can\n\nChannel 1: just\n\nChannel 0: we try\n\nChannel 1: says\n\nChannel 0: to\n\nChannel 1: please log\n\nChannel 0: reset\n\nChannel 1: in\n\nChannel 0: mhmm,\n\nChannel 1: yeah.\n\nChannel 0: sir?\n\nChannel 1: No. It just says please log in with rather password. That's it.\n\nChannel 0: Okay. Can you try to reset this router?\n\nChannel 1: How am I gonna do that? Just yeah. The big reset button in the back. Hold up.\n\nChannel 0: Yeah. On\n\nChannel 1: Okay.\n\nChannel 0: the\n\nChannel 1: Give\n\nChannel 0: back\n\nChannel 1: me\n\nChannel 0: of\n\nChannel 1: two\n\nChannel 0: the\n\nChannel 1: seconds.\n\nChannel 0: router yeah.\n\nChannel 1: Oh, you'll find 10 or something.\n\nChannel 0: Yeah. Please press and hold that button for about thirty seconds until the router restarts.\n\nChannel 1: Yep.\n\nChannel 0: Then let's try to connect again to the Internet then log\n\nChannel 1: Yep.\n\nChannel 0: in to the router's interface.\n\nChannel 1: Just gonna press and hold it now. We'll see. Oh, I think it's what the light's completely off now.\n\nChannel 0: Okay. Let me know once the router lights are back on and stable.\n\nChannel 1: Just black on back on pink in yellow right now. So just gonna wait. Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Sorry. I just thought the Wi Fi dropped out for a second. It's all still waiting.\n\nChannel 0: Okay. Okay. Sure. Let's just wait for it.\n\nChannel 1: Well, now it just stopped blinking yellow. Now it's just back to dark. Is that good?\n\nChannel 0: Can you see now on your computer if the Wi Fi is available\n\nChannel 1: Oh,\n\nChannel 0: visible?\n\nChannel 1: yeah. I will check. Wifi.com. Let's I can't even open the page now.\n\nChannel 0: But is your computer connected to the router's Wi Fi?\n\nChannel 1: Yeah.\n\nChannel 0: Or not yet.\n\nChannel 1: Well, I think it's just because the Wi Fi brick is still, like, off and there's no light on through my phone.\n\nChannel 0: Okay. Let's just wait for it.\n\nChannel 1: TPRank5DotCSlash. Okay. Getting somewhere. Let's see. So I just need to sign back into the Wi Fi again.\n\nChannel 0: Mhmm. Are you able to log in?\n\nChannel 1: Yeah. I should be able to now. I'm just gonna get back into the normal Wi Fi, this Wi Fi.\n\nChannel 0: And where did it bring you? Did it bring you\n\nChannel 1: Yeah.\n\nChannel 0: to a\n\nChannel 1: It's\n\nChannel 0: package?\n\nChannel 1: just bringing me to the login page now. I'm just signing in still.\n\nChannel 0: Okay.\n\nChannel 1: 6D06BFreeK. It's privacy warning connected. It's open. New password, confirm password. That should help.\n\nChannel 0: Sorry?\n\nChannel 1: Yeah. I'm logging in now.\n\nChannel 0: Okay.\n\nChannel 1: That should hopefully be everything. I'm logged in. Selectories and time zone. I think that should be everything. Alright.\n\nWell, I've done the quick setup. That should be everything. Right?\n\nChannel 0: Sorry?\n\nChannel 1: I've finished the click so that that should be everything. Correct?\n\nChannel 0: Hello?\n\nChannel 1: I've done the quick setup, but it should be everything. Right?\n\nChannel 0: Can can you see a connection type? It has where it has your connection type?\n\nChannel 1: Sorry. Connection Internet connection type? Yeah. It's on\n\nChannel 0: Yeah.\n\nChannel 1: dynamic IP.\n\nChannel 0: Can you see p p p o e?\n\nChannel 1: EP. Yeah. I'll put the\n\nChannel 0: Yeah. Kindly select that. Then it'll ask you a username and password. Kindly type in the username and password that I emailed you.\n\nChannel 1: Okay. Cool.\n\nChannel 0: Mhmm.\n\nChannel 1: Uh-huh.\n\nChannel 0: It's 0000935@eartho.net.a\n\nChannel 1: Okay.\n\nChannel 0: u. And password.\n\nChannel 1: Okay. There it is. Yeah. Yeah. I have it.\n\nIt's 6500. Alright. That's done.\n\nChannel 0: Okay. Did you see the setting?\n\nChannel 1: Yes. PPO2, and then I'm saving it now.\n\nChannel 0: Okay. After that after a few minutes, you should establish a connection as long as you type in the username and password correctly.\n\nChannel 1: Yeah. Okay. Thank you then. I'll hang up the call.\n\nChannel 0: Yeah. Okay. I\n\nChannel 1: Okay.\n\nChannel 0: upon\n\nChannel 1: Yep.\n\nChannel 0: checking or on their end, it's still showing offline. So if you run into any issues, just email me or give me a callback.\n\nChannel 1: Of course. Thank you so much. Bye.\n\nChannel 0: Yeah. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.19180384278297424},{"text":"Good morning.","start":2.08,"end":2.72,"sentiment":"positive","sentiment_score":0.46503864228725433},{"text":"This is Maureen from Erto tech support.","start":2.72,"end":5.2999997,"sentiment":"positive","sentiment_score":0.44257750255720957},{"text":"How can I assist you?","start":5.52,"end":6.8199997,"sentiment":"positive","sentiment_score":0.3644694030284882}],"sentiment":"positive","sentiment_score":0.4028180440266927,"channel":0,"num_words":15,"start":1.4399999,"end":6.8199997},{"sentences":[{"text":"Hi.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.015225714072585106},{"text":"So I'm just need help with the setup.","start":8.32,"end":11.04,"sentiment":"neutral","sentiment_score":0.029609572375193238},{"text":"The setup email is extremely vague and isn't 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or on their end, it's still showing offline.","start":1431.005,"end":1434.3849,"sentiment":"neutral","sentiment_score":-0.06619664447175132},{"text":"So if you run into any issues, just email me or give me a callback.","start":1435.6089,"end":1439.789,"sentiment":"neutral","sentiment_score":0.06628479460875193}],"sentiment":"neutral","sentiment_score":0.016604254953563213,"channel":0,"num_words":24,"start":1431.005,"end":1439.789},{"sentences":[{"text":"Of course.","start":1440.625,"end":1441.105,"sentiment":"neutral","sentiment_score":0.24741636216640472},{"text":"Thank you so 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setting up her router and is unsure if she needs a different device. The agent guides her through the setup process and sends a password reset email. They continue to wait for the router to restarts and the customer is advised to contact the representative if further issues arise. They eventually establish a connection and are advised to reset their password and connect to the router."},"intents":{"segments":[{"text":"This is Maureen from Erto tech support. How can I assist you? 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Thank you so much.","start_word":516,"end_word":575,"intents":[{"intent":"Send picture to son","confidence_score":0.2841762}]},{"text":"I send you a email instruction, then just Of reply to that email. I send the email, August 31, then you can just reply to that email. course.","start_word":597,"end_word":624,"intents":[{"intent":"Send email instructions","confidence_score":0.030547071}]},{"text":"When did you send the photo? August 21. I'll just send an email again today so that you Yeah.","start_word":634,"end_word":652,"intents":[{"intent":"Send email","confidence_score":0.1844366}]},{"text":"So the router is already connected to the white box next to the Digi box DigiSAC box. Yeah.","start_word":700,"end_word":717,"intents":[{"intent":"Connect router to router","confidence_score":0.21833129}]},{"text":"I'm in the login now. I assume that's just the usual TP Link login that I have. Does it ask you a username and password? Yeah.","start_word":900,"end_word":925,"intents":[{"intent":"Access tp link login","confidence_score":0.0074581103}]},{"text":"Upon checking the router details, there's no username and password written. But do you know the username and password of this router?","start_word":950,"end_word":971,"intents":[{"intent":"Test router status","confidence_score":0.00053643703}]},{"text":"Upon checking the router details, there's no username and password written. But do you know the username and password of this router? I have no idea.","start_word":950,"end_word":975,"intents":[{"intent":"Troubleshoot router setup","confidence_score":0.0002122638}]},{"text":"Then let's try to connect again to the Internet then log Yep.","start_word":1072,"end_word":1083,"intents":[{"intent":"Connect to internet","confidence_score":0.2668621}]},{"text":"Then let's try to connect again to the Internet then log Yep. in to the router's interface.","start_word":1072,"end_word":1088,"intents":[{"intent":"Connect to wifi","confidence_score":0.0005785024}]},{"text":"Oh, I think it's what the light's completely off now. Okay.","start_word":1098,"end_word":1108,"intents":[{"intent":"Troubleshoot router light issue","confidence_score":0.0020349622}]},{"text":"Are you able to log in? Yeah.","start_word":1268,"end_word":1274,"intents":[{"intent":"Log in","confidence_score":0.25326553}]},{"text":"to a It's package? just bringing me to the login page now. I'm just signing in still. Okay.","start_word":1304,"end_word":1321,"intents":[{"intent":"Navigate menu","confidence_score":0.0014806889}]},{"text":"New password, confirm password. That should help. Sorry?","start_word":1329,"end_word":1336,"intents":[{"intent":"Confirm password","confidence_score":0.0030881492}]},{"text":"Can can you see a connection type? It has where it has your connection type? Sorry.","start_word":1397,"end_word":1412,"intents":[{"intent":"Identify connection type","confidence_score":0.008203111},{"intent":"Set connection type","confidence_score":0.04944194},{"intent":"Specify connection type","confidence_score":0.0149956085},{"intent":"Confirm connection type","confidence_score":0.1947347}]},{"text":"I'll hang up the call. Yeah. Okay.","start_word":1525,"end_word":1531,"intents":[{"intent":"Hang up call","confidence_score":0.06550834}]},{"text":"checking or on their end, it's still showing offline.","start_word":1536,"end_word":1544,"intents":[{"intent":"Check offline status","confidence_score":0.04001336}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19180384278297424},{"text":"Good morning. This is Maureen from Erto tech support. How can I assist you?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.4258396327495575},{"text":"Hi. So I'm just need help with the setup.","start_word":15,"end_word":23,"sentiment":"neutral","sentiment_score":0.02160791866481304},{"text":"The setup email is extremely vague and isn't really Okay.","start_word":24,"end_word":33,"sentiment":"negative","sentiment_score":-0.4133723974227905},{"text":"May I have your full name, please, for me to check your account? helpful. Should be under Nadine Muller. Sorry? I can spell that out to you if you want. Yeah. N a d I n e. Last name, m u e, l l, e r. Okay. Nadine Mueller? Yeah. Is it okay if I put you on hold? Let me just check your account. Of course. Okay. Hang on. Hello? Hello? Yes. Hello. Thank you for waiting. Have you received my email instruction? No. Yeah.","start_word":34,"end_word":119,"sentiment":"neutral","sentiment_score":0.020833740010857586},{"text":"And I not with that's quite just vague, not really too helpful.","start_word":120,"end_word":131,"sentiment":"negative","sentiment_score":-0.47255319356918335},{"text":"I was wondering if there's any more extensive Mhmm. instructions. Okay. So you're using the router Yep. that was sent via email? Yep. Okay. Can you see the default access underneath The access? this router? Yes. Have you tried to search that one already on your browser or not No. yet? I'll give that a try. Okay. So instead of an IP address, it says default access. So are you using a laptop or computer in setting up? I have both. Okay. Is it connected via wired or via Wireless. wireless? Do you have a, like, a LAN cable that we can use? Yeah. I have an Ethernet cable. No. Okay. You don't. So can we use your computer or laptop which is directly connected to the router? Okay. The first Sorry. Just give me two second. Yeah. Sure. Hi. Are you there? Are you there? Yeah. Hello? Yeah. Yeah. Hello. Hi. Yeah. Good morning. So we've we've got it set up here. It's the apartment, Mhmm. but I don't think the cables are correctly connected in the first instance. So that needs to be done first. Yeah. May I know if this router has a WAN port, WAN port? Yeah. Of course. It has it has three ports. Sorry. It has three ports. It has three ports. Yes. Mhmm. And can you see the WAN port? It says WAN. Yeah. We have one that says one LAN LAN one and LAN two. Okay. Which Can you connect the cable to the WAN port? It's w a n port. the one LAN, but which cable? We've got a blue cable and a yellow cable. The yellow cable. Okay. But I don't know if the yellow cable is connected to the right box in the cupboard. On the wall? Yeah? Yeah. Yep. So on your wall, can you see a block box? There's two boxes. Mhmm. Well, actually, there's three. Mhmm. There's the one that says DigiSet, one white small one that says oh god. What does it say? God. I don't know. And one larger white box. White box? On the white box, is there available ports that you can connect So that we got yellow the cable? larger white box with three ports and then one smaller one that has one port. Okay. Is it possible that you send me a picture of those box as well? Yep. Okay. Can I pass Mhmm. you back to my son? For Because me I to have to go on a meeting, but this is how we need to get started. Yeah? So he can yeah. send the picture to you. Okay.","start_word":132,"end_word":571,"sentiment":"neutral","sentiment_score":-0.009864432144571434},{"text":"Thank you so much. Okay. Thank you.","start_word":572,"end_word":578,"sentiment":"positive","sentiment_score":0.47756558656692505},{"text":"Okay. Hi. So how can I send you a photo? Do you have access to nadinemueller80@gmail.com? Yeah. Yeah. I send you a email instruction, then just Of reply to that email. I send the email, August 31, then you can just reply to that email. course. Of course. Give me a moment. Okay. Sure. When did you send the photo? August 21. I'll just send an email again today so that you Yeah. Martin just at notify. Mhmm. a@a..au. I sent it back to you. Sorry? I sent it. There you go. I just sent an email I've already Two. replied to your email on the August 31. Okay. I'll just wait for it. Okay. Okay. I just received the picture. So the router is already connected to the white box next to the Digi box DigiSAC box. Yeah. Is that Yeah. Yeah. So the cables are properly plugged in. This is all correct. Can we try to log in now to the router's interface? Yep. I'm looking. Kindly, yeah, kindly connect your computer to the router using Yep. a cable. There I do. Yeah. Sure. Yeah. It's not connecting. My laptop doesn't actually have the Ethernet connection anymore. It's got What's the wireless option then? Okay. You'll find the sticker with your Wi Fi network name and password underneath the router. Yep. Kindly connect to the Wi Fi's router. Yeah. So your device must be connected to the router's Wi Fi network even without Internet access to access the router interface during setup. Uh-huh. Sir, I'm just connecting up to it now. Okay. SSID is the Wi Fi name, then wireless password is the password. Yep. KP. Alright. I'm connected. Okay. Now let's log in to the router's interface. Open a browser in your computer. In the address bar, type the default access printed on the back of your router. Just type it as it Default access. Yeah. is. Alright. I'm in the login now. I assume that's just the usual TP Link login that I have. Does it ask you a username and password? Yeah. It just has something with a key on it. It's just like a some it's just a thing called a password. That's it. Upon checking the router details, there's no username and password written. But do you know the username and password of this router?","start_word":579,"end_word":970,"sentiment":"neutral","sentiment_score":0.02523287277364609},{"text":"I have no idea. I didn't even know it had a username, no password.","start_word":971,"end_word":984,"sentiment":"negative","sentiment_score":-0.4967285096645355},{"text":"Okay. It Can just we try says to please log reset in mhmm, yeah. sir? No. It just says please log in with rather password. That's it. Okay. Can you try to reset this router? How am I gonna do that? Just yeah. The big reset button in the back. Hold up. Yeah. On Okay. the Give back me of two the seconds. router yeah. Oh, you'll find 10 or something. Yeah. Please press and hold that button for about thirty seconds until the router restarts. Yep. Then let's try to connect again to the Internet then log Yep. in to the router's interface. Just gonna press and hold it now. We'll see. Oh, I think it's what the light's completely off now. Okay. Let me know once the router lights are back on and stable. Just black on back on pink in yellow right now. So just gonna wait. Hello? Yes. Hello? Sorry. I just thought the Wi Fi dropped out for a second. It's all still waiting. Okay. Okay. Sure. Let's just wait for it. Well, now it just stopped blinking yellow. Now it's just back to dark. Is that good? Can you see now on your computer if the Wi Fi is available Oh, visible? yeah. I will check. Wifi.com. Let's I can't even open the page now. But is your computer connected to the router's Wi Fi? Yeah. Or not yet. Well, I think it's just because the Wi Fi brick is still, like, off and there's no light on through my phone. Okay. Let's just wait for it. TPRank5DotCSlash. Okay. Getting somewhere. Let's see. So I just need to sign back into the Wi Fi again. Mhmm. Are you able to log in? Yeah.","start_word":985,"end_word":1273,"sentiment":"neutral","sentiment_score":-0.056815791166158695},{"text":"I should be able to now.","start_word":1274,"end_word":1279,"sentiment":"positive","sentiment_score":0.45996057987213135},{"text":"I'm just gonna get back into the normal Wi Fi, this Wi Fi. And where did it bring you? Did it bring you Yeah. to a It's package? just bringing me to the login page now. I'm just signing in still. Okay. 6D06BFreeK. It's privacy warning connected. It's open. New password, confirm password. That should help. Sorry? Yeah. I'm logging in now. Okay.","start_word":1280,"end_word":1342,"sentiment":"neutral","sentiment_score":0.09334317594766615},{"text":"That should hopefully be everything.","start_word":1343,"end_word":1347,"sentiment":"positive","sentiment_score":0.4030421674251557},{"text":"I'm logged in. Selectories and time zone. I think that should be everything. Alright. Well, I've done the quick setup. That should be everything. Right? Sorry? I've finished the click so that that should be everything. Correct? Hello? I've done the quick setup, but it should be everything. Right? Can can you see a connection type? It has where it has your connection type? Sorry. Connection Internet connection type? Yeah. It's on Yeah. dynamic IP. Can you see p p p o e? EP. Yeah. I'll put the Yeah. Kindly select that. Then it'll ask you a username and password. Kindly type in the username and password that I emailed you. Okay. Cool. Mhmm. Uh-huh. It's 0000935@eartho.net.a Okay. u. And password. Okay. There it is. Yeah. Yeah. I have it. It's 6500. Alright. That's done. Okay. Did you see the setting? Yes. PPO2, and then I'm saving it now. Okay. After that after a few minutes, you should establish a connection as long as you type in the username and password correctly. Yeah. Okay.","start_word":1348,"end_word":1521,"sentiment":"neutral","sentiment_score":0.10073864459991456},{"text":"Thank you then.","start_word":1522,"end_word":1524,"sentiment":"positive","sentiment_score":0.4111662209033966},{"text":"I'll hang up the call. Yeah. Okay. I Okay. upon Yep. checking or on their end, it's still showing offline. So if you run into any issues, just email me or give me a callback. Of course.","start_word":1525,"end_word":1561,"sentiment":"neutral","sentiment_score":0.041909414670757345},{"text":"Thank you so much. Bye.","start_word":1562,"end_word":1566,"sentiment":"positive","sentiment_score":0.6818540692329407},{"text":"Yeah. Okay.","start_word":1567,"end_word":1568,"sentiment":"neutral","sentiment_score":0.31922420859336853},{"text":"Thank you. Bye.","start_word":1569,"end_word":1571,"sentiment":"positive","sentiment_score":0.5652503371238708}],"average":{"sentiment":"neutral","sentiment_score":0.01590480861525191}}}}