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Yes. No. And I correct. And I said that to her yeah. Yeah. Yeah. Mhmm. Yeah. No. Because I yeah. Sorry. Yeah. But Not not connected. Yeah. Generally, like, I've I've been through many claims, and and all they're looking for is just, I guess, the the series of events as to what's happened, why it's happened, and go to the, like, the corresponding doctors or treating doctors to, you know, confirm, obviously, what you're saying in terms of the injury, illness, or or Yeah. Statement. Yeah. Yeah. Yeah. No. I don't don't think they need that that much, but, no, I that's what it feels like. Yeah. Yeah. She left. No. And nothing nothing in this office, yeah, nothing in this office has. As soon as you've provided anything to us, it's been sent straight through to MetLife. Yeah. Yeah. Yeah. No. That's absolutely fine. Honest? No. That's fine. Yeah. Yeah. Someone has someone has failed to ask the the required Yeah. Yeah. And I because I spoke to Jamie last Friday. I spoke to Jamie for the first time. Yes. And she yeah. She yeah. Was it even because if I remember correctly, she even said that, like, there there is information to do with the, like, the business and the company and stuff like that in there, like, in the tax return. Like, it has business information included in it. Like, it's obviously your personal tax return, but correct me if I'm wrong, you're a sole trader. Yeah. Correct. And that's why that's that's the conversation I'd had with her because she said she needed a profit and loss statement, and I said, look. He's a sole trader. Like, he's a sole trader. You you're you're probably not gonna get that from him. He may be able to provide it, but, realistically, he's a sole trader. He's not working. He's not earning. He is his business. He runs through an ABN. Like, you know, it might be contract work, whatever the case may be, but if he's not working, he's not earning. And and then she had a look through. She opened up the the the financials, and she was like, oh, look. There looks like there's a bit of a a a depreciation schedule and and a bunch of stuff here. And I was like, yep. That makes sense. He is his business, and there's everything you would possibly need is probably included in that. And she's like, okay. Cool. I was like, perfect. Shouldn't need anything more. Yeah. You're not a you're not a company or a corporate trust or anything like that. We're we're not looking at anything massive. Yes. Yeah. Yeah. Yeah. Yes and yes and no. Yeah. The the frustrating thing about that is that you can never be better off on a claim than you are working. So if it if it's if you're paying for $20,000 a month and you were only earning 10,000, Jamie is correct that you'd only be earn 10,000 because if you paid Yeah. Yeah. So what did Jamie what what was what did the, I guess, the outcome of the conversation with Jamie amount to? So what did like, at the rest like, at the conclusion of the conversation with Jamie, what was the outcome? Alright. They're not a medical doctor. No. They're not. Yeah. Cause yeah. I mean, I would assume that, yeah, they're not gonna very unlikely that she would. Yeah. I can't imagine it's what she's gonna be doing, making a overarching statement like that. Yeah. Yes. Yeah. Okay. Yes. I can 100% escalate it. I can I I I can put it over Jamie's head? I have I have a BDM. I'll give him a call now because he works stupid hours anyway, so I'll give him a call now. It it definitely does. Like, I I very, very, very much understand where you're coming from. It's you know, you've you've supplied all the details that are required to be supplied. You've provided them with sufficient evidence. I I can't see why they would be going to, like, a a medical I don't I can't see why they'd be going to the chiropractor for the information when your GP provided it. Yeah. It's not gonna be a positive outcome in your favor for sure. Versus, like, when when you're at the GP yesterday, you ended up getting a a letter of Yeah. Okay. Perfect. Yes. Definitely. And I'm gonna give my BDM a call and escalate things. Yeah. Needed immediate income. Yeah. Yeah. You need the income. You're struggling. Okay. If you send that to me, I'll yeah. Yeah. I definitely can. I'll give him a call now. That's okay. Talk soon. Yes. Yes. Yes. Send it to both of us. Yeah. 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Paul. How are you going? Yeah. Good. Been run off my feet all day, but that's okay.\n\nYes. Yep. Yeah. Okay. Yeah.\n\nWhat did Jamie say that they need? Because I spoke to her literally yesterday. Yes. No. And I correct.\n\nAnd I said that to her yeah. Yeah. Yeah. Mhmm. Yeah.\n\nNo. Because I yeah. Sorry. Yeah. But Not not connected.\n\nYeah. Generally, like, I've I've been through many claims, and and all they're looking for is just, I guess, the the series of events as to what's happened, why it's happened, and go to the, like, the corresponding doctors or treating doctors to, you know, confirm, obviously, what you're saying in terms of the injury, illness, or or Yeah. Statement. Yeah. Yeah.\n\nYeah. No. I don't don't think they need that that much, but, no, I that's what it feels like. Yeah. Yeah.\n\nShe left. No. And nothing nothing in this office, yeah, nothing in this office has. As soon as you've provided anything to us, it's been sent straight through to MetLife. Yeah.\n\nYeah. Yeah. No. That's absolutely fine. Honest?\n\nNo. That's fine. Yeah. Yeah. Someone has someone has failed to ask the the required Yeah.\n\nYeah. And I because I spoke to Jamie last Friday. I spoke to Jamie for the first time. Yes. And she yeah.\n\nShe yeah. Was it even because if I remember correctly, she even said that, like, there there is information to do with the, like, the business and the company and stuff like that in there, like, in the tax return. Like, it has business information included in it. Like, it's obviously your personal tax return, but correct me if I'm wrong, you're a sole trader. Yeah.\n\nCorrect. And that's why that's that's the conversation I'd had with her because she said she needed a profit and loss statement, and I said, look. He's a sole trader. Like, he's a sole trader. You you're you're probably not gonna get that from him.\n\nHe may be able to provide it, but, realistically, he's a sole trader. He's not working. He's not earning. He is his business. He runs through an ABN.\n\nLike, you know, it might be contract work, whatever the case may be, but if he's not working, he's not earning. And and then she had a look through. She opened up the the the financials, and she was like, oh, look. There looks like there's a bit of a a a depreciation schedule and and a bunch of stuff here. And I was like, yep.\n\nThat makes sense. He is his business, and there's everything you would possibly need is probably included in that. And she's like, okay. Cool. I was like, perfect.\n\nShouldn't need anything more. Yeah. You're not a you're not a company or a corporate trust or anything like that. We're we're not looking at anything massive. Yes.\n\nYeah. Yeah. Yeah. Yes and yes and no. Yeah.\n\nThe the frustrating thing about that is that you can never be better off on a claim than you are working. So if it if it's if you're paying for $20,000 a month and you were only earning 10,000, Jamie is correct that you'd only be earn 10,000 because if you paid Yeah. Yeah. So what did Jamie what what was what did the, I guess, the outcome of the conversation with Jamie amount to? So what did like, at the rest like, at the conclusion of the conversation with Jamie, what was the outcome?\n\nAlright. They're not a medical doctor. No. They're not. Yeah.\n\nCause yeah. I mean, I would assume that, yeah, they're not gonna very unlikely that she would. Yeah. I can't imagine it's what she's gonna be doing, making a overarching statement like that. Yeah.\n\nYes. Yeah. Okay. Yes. I can 100% escalate it.\n\nI can I I I can put it over Jamie's head? I have I have a BDM. I'll give him a call now because he works stupid hours anyway, so I'll give him a call now. It it definitely does. Like, I I very, very, very much understand where you're coming from.\n\nIt's you know, you've you've supplied all the details that are required to be supplied. You've provided them with sufficient evidence. I I can't see why they would be going to, like, a a medical I don't I can't see why they'd be going to the chiropractor for the information when your GP provided it. Yeah. It's not gonna be a positive outcome in your favor for sure.\n\nVersus, like, when when you're at the GP yesterday, you ended up getting a a letter of Yeah. Okay. Perfect. Yes. Definitely.\n\nAnd I'm gonna give my BDM a call and escalate things. Yeah. Needed immediate income. Yeah. Yeah.\n\nYou need the income. You're struggling. Okay. If you send that to me, I'll yeah. Yeah.\n\nI definitely can. I'll give him a call now. That's okay. Talk soon. Yes.\n\nYes. Yes. Send it to both of us. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":2.72,"end":3.12,"sentiment":"neutral","sentiment_score":0.08487113565206528},{"text":"How are you going?","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.09397957660257816},{"text":"Yeah.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.08556235581636429},{"text":"Good.","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":0.23147132992744449},{"text":"Been run off my feet all day, but that's 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yeah.","start":122.65,"end":124.81,"sentiment":"neutral","sentiment_score":-0.22616673012574515},{"text":"Sorry.","start":124.81,"end":125.31,"sentiment":"neutral","sentiment_score":-0.10887406766414642},{"text":"Yeah.","start":145.24,"end":145.32,"sentiment":"neutral","sentiment_score":-0.12101743370294572},{"text":"But Not not connected.","start":145.32,"end":163.99501,"sentiment":"neutral","sentiment_score":-0.2615077905356884}],"sentiment":"neutral","sentiment_score":-0.23224878534674645,"num_words":10,"start":122.409996,"end":163.99501},{"sentences":[{"text":"Yeah.","start":199.54001,"end":200.04001,"sentiment":"neutral","sentiment_score":-0.14202243089675903},{"text":"Generally, like, I've I've been through many claims, and and all they're looking for is just, I guess, the the series of events as to what's happened, why it's happened, and go to the, like, the corresponding doctors or treating doctors to, you know, confirm, obviously, what you're saying in terms of the injury, illness, or or Yeah.","start":200.42,"end":221.12999,"sentiment":"neutral","sentiment_score":-0.15846082831508126},{"text":"Statement.","start":224.39,"end":224.89,"sentiment":"neutral","sentiment_score":-0.008175192400813103},{"text":"Yeah.","start":225.51,"end":226.01,"sentiment":"neutral","sentiment_score":-0.013496385887265204},{"text":"Yeah.","start":238.00499,"end":238.50499,"sentiment":"neutral","sentiment_score":-0.03472866863012314}],"sentiment":"neutral","sentiment_score":-0.15143791484015603,"num_words":62,"start":199.54001,"end":238.50499},{"sentences":[{"text":"Yeah.","start":262.995,"end":263.475,"sentiment":"neutral","sentiment_score":-0.06287882477045059},{"text":"No.","start":263.475,"end":263.635,"sentiment":"neutral","sentiment_score":-0.17507705092430115},{"text":"I don't don't think they need that that much, but, no, I that's what it feels like.","start":263.635,"end":274.12,"sentiment":"neutral","sentiment_score":-0.2738812092472525},{"text":"Yeah.","start":275.94,"end":276.44,"sentiment":"neutral","sentiment_score":-0.059811461716890335},{"text":"Yeah.","start":282.595,"end":283.095,"sentiment":"neutral","sentiment_score":-0.03562282398343086}],"sentiment":"neutral","sentiment_score":-0.2375890818380174,"num_words":21,"start":262.995,"end":283.095},{"sentences":[{"text":"She left.","start":283.315,"end":284.135,"sentiment":"neutral","sentiment_score":-0.02164370473474264},{"text":"No.","start":287.555,"end":287.95502,"sentiment":"neutral","sentiment_score":-0.13860628008842468},{"text":"And nothing nothing in this office, yeah, nothing in this office has.","start":287.95502,"end":291.395,"sentiment":"neutral","sentiment_score":-0.20054742197195688},{"text":"As soon as you've provided anything to us, it's been sent straight through to MetLife.","start":291.395,"end":296.3,"sentiment":"neutral","sentiment_score":-0.021615474464245683},{"text":"Yeah.","start":303.32,"end":303.82,"sentiment":"neutral","sentiment_score":-0.162296861410141}],"sentiment":"neutral","sentiment_score":-0.0991932816643619,"num_words":31,"start":283.315,"end":303.82},{"sentences":[{"text":"Yeah.","start":305.96,"end":306.135,"sentiment":"neutral","sentiment_score":-0.12501457333564758},{"text":"Yeah.","start":308.215,"end":308.61502,"sentiment":"neutral","sentiment_score":-0.045145682990550995},{"text":"No.","start":308.61502,"end":308.77502,"sentiment":"neutral","sentiment_score":-0.09857790917158128},{"text":"That's absolutely fine.","start":308.77502,"end":309.995,"sentiment":"neutral","sentiment_score":0.02640458196401596},{"text":"Honest?","start":312.05502,"end":312.45502,"sentiment":"neutral","sentiment_score":-0.02146768942475319}],"sentiment":"neutral","sentiment_score":-0.03014172986149788,"num_words":7,"start":305.96,"end":312.45502},{"sentences":[{"text":"No.","start":312.45502,"end":312.61502,"sentiment":"neutral","sentiment_score":-0.28789713978767395},{"text":"That's fine.","start":312.61502,"end":313.435,"sentiment":"negative","sentiment_score":-0.4172412008047104},{"text":"Yeah.","start":325.66998,"end":326.16998,"sentiment":"neutral","sentiment_score":-0.2017148584127426},{"text":"Yeah.","start":346.5,"end":346.9,"sentiment":"neutral","sentiment_score":-0.1917361617088318},{"text":"Someone has someone has failed to ask the the required Yeah.","start":346.9,"end":375.72998,"sentiment":"neutral","sentiment_score":-0.30674646523865784}],"sentiment":"neutral","sentiment_score":-0.3056276049464941,"num_words":16,"start":312.45502,"end":375.72998},{"sentences":[{"text":"Yeah.","start":375.72998,"end":376.22998,"sentiment":"neutral","sentiment_score":-0.31875693798065186},{"text":"And I because I spoke to Jamie last Friday.","start":376.77,"end":383.905,"sentiment":"neutral","sentiment_score":-0.10983145899242824},{"text":"I spoke to Jamie for the first time.","start":384.925,"end":387.185,"sentiment":"neutral","sentiment_score":-0.06620516628026962},{"text":"Yes.","start":388.28497,"end":388.60498,"sentiment":"neutral","sentiment_score":-0.06966620683670044},{"text":"And she yeah.","start":388.60498,"end":389.32498,"sentiment":"neutral","sentiment_score":-0.17495334396759668}],"sentiment":"neutral","sentiment_score":-0.1105185289951888,"num_words":22,"start":375.72998,"end":389.32498},{"sentences":[{"text":"She yeah.","start":389.32498,"end":398.48,"sentiment":"neutral","sentiment_score":-0.13861232995986938},{"text":"Was it even because if I remember correctly, she even said that, like, there there is information to do with the, like, the business and the company and stuff like that in there, like, in the tax return.","start":398.62,"end":408.57498,"sentiment":"neutral","sentiment_score":-0.09385623263293191},{"text":"Like, it has business information included in it.","start":408.57498,"end":415.455,"sentiment":"neutral","sentiment_score":-0.038732077926397324},{"text":"Like, it's obviously your personal tax return, but correct me if I'm wrong, you're a sole trader.","start":415.455,"end":421.235,"sentiment":"neutral","sentiment_score":-0.16141620716627905},{"text":"Yeah.","start":423.23,"end":423.73,"sentiment":"neutral","sentiment_score":-0.05084776133298874}],"sentiment":"neutral","sentiment_score":-0.10528093040215247,"num_words":66,"start":389.32498,"end":423.73},{"sentences":[{"text":"Correct.","start":424.99,"end":425.39,"sentiment":"neutral","sentiment_score":-0.04113069176673889},{"text":"And that's why that's that's the conversation I'd had with her because she said she needed a profit and loss statement, and I said, look.","start":425.39,"end":432.19,"sentiment":"neutral","sentiment_score":-0.21837685912847518},{"text":"He's a sole trader.","start":432.19,"end":433.17,"sentiment":"neutral","sentiment_score":-0.25964874774217606},{"text":"Like, he's a sole trader.","start":433.72498,"end":435.185,"sentiment":"neutral","sentiment_score":-0.3001987099647522},{"text":"You you're you're probably not gonna get that from him.","start":435.88498,"end":438.54498,"sentiment":"negative","sentiment_score":-0.5698095396161079}],"sentiment":"neutral","sentiment_score":-0.3052941357096036,"num_words":45,"start":424.99,"end":438.54498},{"sentences":[{"text":"He may be able to provide it, but, realistically, he's a sole trader.","start":438.60498,"end":441.245,"sentiment":"neutral","sentiment_score":-0.09969055623962329},{"text":"He's not working.","start":441.245,"end":441.965,"sentiment":"negative","sentiment_score":-0.38296886285146076},{"text":"He's not earning.","start":441.965,"end":442.865,"sentiment":"negative","sentiment_score":-0.47283520301183063},{"text":"He is his business.","start":443.085,"end":444.22498,"sentiment":"neutral","sentiment_score":-0.29942110925912857},{"text":"He runs through an ABN.","start":444.76498,"end":446.06497,"sentiment":"neutral","sentiment_score":-0.08851533234119416}],"sentiment":"neutral","sentiment_score":-0.19655894740883792,"num_words":28,"start":438.60498,"end":446.06497},{"sentences":[{"text":"Like, you know, it might be contract work, whatever the case may be, but if he's not working, he's not earning.","start":446.125,"end":450.94998,"sentiment":"neutral","sentiment_score":-0.12999113613650912},{"text":"And and then she had a look through.","start":452.05,"end":453.65,"sentiment":"neutral","sentiment_score":0.0420496198348701},{"text":"She opened up the the the financials, and she was like, oh, look.","start":453.65,"end":457.88998,"sentiment":"neutral","sentiment_score":0.051343801216437265},{"text":"There looks like there's a bit of a a a depreciation schedule and and a bunch of stuff here.","start":457.88998,"end":462.37,"sentiment":"neutral","sentiment_score":-0.000957329855545571},{"text":"And I was like, yep.","start":462.37,"end":462.93,"sentiment":"neutral","sentiment_score":0.09948772788047791}],"sentiment":"neutral","sentiment_score":-0.01888936533677307,"num_words":66,"start":446.125,"end":462.93},{"sentences":[{"text":"That makes sense.","start":462.93,"end":463.725,"sentiment":"neutral","sentiment_score":0.19128952423731485},{"text":"He is his business, and there's everything you would possibly need is probably included in that.","start":463.805,"end":468.14502,"sentiment":"neutral","sentiment_score":0.26193313393741846},{"text":"And she's like, okay.","start":468.36502,"end":469.165,"sentiment":"neutral","sentiment_score":0.26439783349633217},{"text":"Cool.","start":469.165,"end":469.565,"sentiment":"positive","sentiment_score":0.5336153507232666},{"text":"I was like, perfect.","start":469.565,"end":470.465,"sentiment":"positive","sentiment_score":0.5502131432294846}],"sentiment":"neutral","sentiment_score":0.30560207047632765,"num_words":28,"start":462.93,"end":470.465},{"sentences":[{"text":"Shouldn't need anything more.","start":470.92502,"end":472.385,"sentiment":"neutral","sentiment_score":-0.022240465506911278},{"text":"Yeah.","start":476.38,"end":476.69998,"sentiment":"neutral","sentiment_score":0.07658185809850693},{"text":"You're not a you're not a company or a corporate trust or anything like that.","start":476.69998,"end":479.9,"sentiment":"neutral","sentiment_score":-0.037589682390292485},{"text":"We're we're not looking at anything massive.","start":479.9,"end":481.68,"sentiment":"neutral","sentiment_score":-0.08178282954863139},{"text":"Yes.","start":497.225,"end":497.725,"sentiment":"neutral","sentiment_score":0.1964648962020874}],"sentiment":"neutral","sentiment_score":-0.034008576800780635,"num_words":28,"start":470.92502,"end":497.725},{"sentences":[{"text":"Yeah.","start":506.44,"end":506.94,"sentiment":"neutral","sentiment_score":0.15213528275489807},{"text":"Yeah.","start":521.735,"end":522.235,"sentiment":"neutral","sentiment_score":-0.030874717980623245},{"text":"Yeah.","start":542.72504,"end":542.885,"sentiment":"neutral","sentiment_score":0.007365584373474121},{"text":"Yes and yes and no.","start":542.885,"end":544.485,"sentiment":"neutral","sentiment_score":-0.03865952640771866},{"text":"Yeah.","start":544.485,"end":544.805,"sentiment":"neutral","sentiment_score":-0.06569668650627136}],"sentiment":"neutral","sentiment_score":-0.014485352155235078,"num_words":9,"start":506.44,"end":544.805},{"sentences":[{"text":"The the frustrating thing about that is that you can never be better off on a claim than you are working.","start":544.805,"end":549.385,"sentiment":"negative","sentiment_score":-0.457597954642205},{"text":"So if it if it's if you're paying for $20,000 a month and you were only earning 10,000, Jamie is correct that you'd only be earn 10,000 because if you paid Yeah.","start":549.445,"end":572.035,"sentiment":"neutral","sentiment_score":-0.11416575021576136},{"text":"Yeah.","start":572.975,"end":573.475,"sentiment":"neutral","sentiment_score":-0.014396216720342636},{"text":"So what did Jamie what what was what did the, I guess, the outcome of the conversation with Jamie amount to?","start":574.735,"end":580.92,"sentiment":"neutral","sentiment_score":-0.07386379245491255},{"text":"So what did like, at the rest like, at the conclusion of the conversation with Jamie, what was the outcome?","start":584.10004,"end":589.56,"sentiment":"neutral","sentiment_score":-0.0919809065759182}],"sentiment":"neutral","sentiment_score":-0.17545278993876356,"num_words":95,"start":544.805,"end":589.56},{"sentences":[{"text":"Alright.","start":618.895,"end":619.215,"sentiment":"neutral","sentiment_score":-0.06917893886566162},{"text":"They're not a medical doctor.","start":619.215,"end":620.435,"sentiment":"neutral","sentiment_score":-0.1745903432369232},{"text":"No.","start":624.895,"end":625.135,"sentiment":"neutral","sentiment_score":-0.28270530700683594},{"text":"They're not.","start":625.135,"end":625.875,"sentiment":"neutral","sentiment_score":-0.27501336485147476},{"text":"Yeah.","start":632.37994,"end":632.87994,"sentiment":"neutral","sentiment_score":-0.04197897017002106}],"sentiment":"neutral","sentiment_score":-0.18168416619300842,"num_words":10,"start":618.895,"end":632.87994},{"sentences":[{"text":"Cause yeah.","start":639.515,"end":643.21497,"sentiment":"neutral","sentiment_score":-0.2188193015754223},{"text":"I mean, I would assume that, yeah, they're not gonna very unlikely that she would.","start":645.515,"end":651.295,"sentiment":"neutral","sentiment_score":-0.2334444393714269},{"text":"Yeah.","start":667.315,"end":667.555,"sentiment":"neutral","sentiment_score":-0.173263818025589},{"text":"I can't imagine it's what she's gonna be doing, making a overarching statement like that.","start":667.555,"end":673.175,"sentiment":"negative","sentiment_score":-0.3969489336013794},{"text":"Yeah.","start":688.94495,"end":689.44495,"sentiment":"neutral","sentiment_score":-0.2010587900876999}],"sentiment":"neutral","sentiment_score":-0.30199593546635967,"num_words":34,"start":639.515,"end":689.44495},{"sentences":[{"text":"Yes.","start":700.64,"end":701.14,"sentiment":"neutral","sentiment_score":-0.06991839408874512},{"text":"Yeah.","start":701.2,"end":701.7,"sentiment":"neutral","sentiment_score":-0.0669650137424469},{"text":"Okay.","start":703.2,"end":703.7,"sentiment":"neutral","sentiment_score":-0.05948954448103905},{"text":"Yes.","start":720.655,"end":721.155,"sentiment":"neutral","sentiment_score":-0.07610774040222168},{"text":"I can 100% escalate it.","start":724.59,"end":727.41003,"sentiment":"neutral","sentiment_score":-0.2278978258371353}],"sentiment":"neutral","sentiment_score":-0.15688553576668104,"num_words":9,"start":700.64,"end":727.41003},{"sentences":[{"text":"I can I I I can put it over Jamie's head?","start":727.87,"end":732.05,"sentiment":"neutral","sentiment_score":-0.08605486493219029},{"text":"I have I have a BDM.","start":732.43,"end":734.61,"sentiment":"neutral","sentiment_score":-0.05999968325098356},{"text":"I'll give him a call now because he works stupid hours anyway, so I'll give him a call now.","start":734.83,"end":741.0449,"sentiment":"neutral","sentiment_score":-0.08432280664381228},{"text":"It it definitely does.","start":742.38495,"end":743.665,"sentiment":"neutral","sentiment_score":0.16590986400842667},{"text":"Like, I I very, very, very much understand where you're coming from.","start":743.665,"end":746.865,"sentiment":"neutral","sentiment_score":-0.06342904238651197}],"sentiment":"neutral","sentiment_score":-0.05781238447301663,"num_words":52,"start":727.87,"end":746.865},{"sentences":[{"text":"It's you know, you've you've supplied all the details that are required to be supplied.","start":746.865,"end":750.64496,"sentiment":"neutral","sentiment_score":-0.009826610113183658},{"text":"You've provided them with sufficient evidence.","start":751.505,"end":754.23004,"sentiment":"neutral","sentiment_score":-0.017796485995252926},{"text":"I I can't see why they would be going to, like, a a medical I don't I can't see why they'd be going to the chiropractor for the information when your GP provided it.","start":755.97003,"end":770.725,"sentiment":"negative","sentiment_score":-0.4124026508892284},{"text":"Yeah.","start":783.04,"end":783.2,"sentiment":"neutral","sentiment_score":-0.3204285800457001},{"text":"It's not gonna be a positive outcome in your favor for sure.","start":783.2,"end":786.02,"sentiment":"negative","sentiment_score":-0.39306800067424774}],"sentiment":"neutral","sentiment_score":-0.284016364500584,"num_words":68,"start":746.865,"end":786.02},{"sentences":[{"text":"Versus, like, when when you're at the GP yesterday, you ended up getting a a letter of Yeah.","start":788.16,"end":838.735,"sentiment":"neutral","sentiment_score":-0.12567881774157286},{"text":"Okay.","start":838.735,"end":839.055,"sentiment":"neutral","sentiment_score":0.09600285440683363},{"text":"Perfect.","start":839.055,"end":839.555,"sentiment":"neutral","sentiment_score":0.2217654585838318},{"text":"Yes.","start":840.015,"end":840.415,"sentiment":"neutral","sentiment_score":0.15668360888957977},{"text":"Definitely.","start":840.415,"end":840.915,"sentiment":"neutral","sentiment_score":0.18572506308555603}],"sentiment":"neutral","sentiment_score":-0.07282007883556864,"num_words":22,"start":788.16,"end":840.915},{"sentences":[{"text":"And I'm gonna give my BDM a call and escalate things.","start":841.455,"end":844.595,"sentiment":"neutral","sentiment_score":0.04956685734743422},{"text":"Yeah.","start":855.23004,"end":855.73004,"sentiment":"neutral","sentiment_score":-0.19536246359348297},{"text":"Needed immediate income.","start":858.27,"end":859.65,"sentiment":"neutral","sentiment_score":-0.06947530061006546},{"text":"Yeah.","start":864.36505,"end":864.86505,"sentiment":"neutral","sentiment_score":-0.1180381178855896},{"text":"Yeah.","start":873.82,"end":874.32,"sentiment":"neutral","sentiment_score":-0.03094976209104061}],"sentiment":"neutral","sentiment_score":-0.00044357732814901015,"num_words":17,"start":841.455,"end":874.32},{"sentences":[{"text":"You need the income.","start":874.54,"end":875.33997,"sentiment":"neutral","sentiment_score":-0.07561327144503593},{"text":"You're struggling.","start":875.33997,"end":876.16,"sentiment":"neutral","sentiment_score":-0.08469973504543304},{"text":"Okay.","start":876.54,"end":877.04,"sentiment":"neutral","sentiment_score":0.01009628176689148},{"text":"If you send that to me, I'll yeah.","start":877.66,"end":882.54,"sentiment":"neutral","sentiment_score":0.05880539491772652},{"text":"Yeah.","start":882.54,"end":883.04,"sentiment":"neutral","sentiment_score":0.2841823101043701}],"sentiment":"neutral","sentiment_score":0.018304324708878994,"num_words":16,"start":874.54,"end":883.04},{"sentences":[{"text":"I definitely can.","start":889.675,"end":890.795,"sentiment":"positive","sentiment_score":0.3392140790820122},{"text":"I'll give him a call now.","start":890.795,"end":892.175,"sentiment":"neutral","sentiment_score":0.15272405371069908},{"text":"That's okay.","start":895.183,"end":896.0029,"sentiment":"positive","sentiment_score":0.5053124725818634},{"text":"Talk soon.","start":896.063,"end":896.88293,"sentiment":"neutral","sentiment_score":0.20496255159378052},{"text":"Yes.","start":897.983,"end":898.483,"sentiment":"neutral","sentiment_score":0.15335042774677277}],"sentiment":"neutral","sentiment_score":0.25056335968630655,"num_words":14,"start":889.675,"end":898.483},{"sentences":[{"text":"Yes.","start":899.10297,"end":899.34296,"sentiment":"neutral","sentiment_score":0.15663959085941315},{"text":"Yes.","start":899.34296,"end":899.58295,"sentiment":"neutral","sentiment_score":0.2074594497680664},{"text":"Send it to both of us.","start":899.58295,"end":900.78296,"sentiment":"positive","sentiment_score":0.46936461329460144},{"text":"Yeah.","start":900.78296,"end":901.28296,"sentiment":"neutral","sentiment_score":0.25302964448928833},{"text":"Bye.","start":903.183,"end":903.683,"sentiment":"neutral","sentiment_score":0.1800897717475891}],"sentiment":"positive","sentiment_score":0.3613406136631966,"num_words":10,"start":899.10297,"end":903.683}]}}]},{"alternatives":[{"transcript":"I'm not your address, sir. How are you? You've been on your phone running around all day. That's good. That's good. That's business is good. Look. I I spoke I got an email from Jayden this morning saying that he's not that they don't require any other information. I spoke to Jamie this afternoon, and she's after something else. I don't know what's going on. It seems like nobody's being proactive in the whole scenario, and I I'm kind of fed up, to be really honest. I'm I'm fed up with the I'm fed up with the whole lot. And because I feel like they're just putting everything feel like they're putting everything off. Uh-huh. They're just delaying everything unintentionally. Yeah. So then so she yes. Yes. So, basically, that that's what yes. So she asked for the financials the other day, which I gave, and she thought that was the last thing. And then today, she's asked me but she asked for a a a profit and loss statement for me. I said, I I I I don't need to give you that. I said, you know, like, I've given you my tax returns. I've given you my tax returns. I said, I don't need to give you anything else. I said, they are my tax returns based on my my personal income. You I said, my business has nothing to do with my personal income. I said, you know, like, I've already disclosed that if I'm not working, I don't get paid. So if I don't get paid, that's why I'm calling you. I said I pay a premium to you to get or to to to to MetLife to oh, I'm sorry. You know? And I'm not really happy, to be really honest with you. Like, I I you know, I don't know when initially they got the initial documentation for the claim, but I feel like it's been dragged out for, like, three weeks. So yeah. And then she goes, oh, can I have the chiropractor's details because I'm gonna call them to get a report from them stating that they manipulated your neck and her chest? Of course, they're not gonna they're like, the chiropractor is not going to admit. Like, if she didn't admit to me that she had hurt my neck, then why is she gonna admit to an insurance company? You know, like, that that's a big thing. Like, I know I said, you know, if you you gotta use your common sense and fairness to to re relate the two. Like, sciatica is not in your upper neck. They they don't they don't hold hand in hand. You know? You know, I'm waiting for the neurosurgeon to come back and send his letter. He said he'd send it today, but, yeah, like I said, obviously, it's yeah. It's after 05:00 now, so I doubt they'll be I doubt they'll be sending it. But, yeah, like, it I I I feel like I've just yeah. I just feel like it's a disaster. You know? I don't understand why I'm why I'm why I pay a premium to them, and I I pay a premium to be insured for something, and then I feel like I have to prove everything. Yeah? Yeah. But it no. No. No. It's all there. Like, it's it's all there. It's on the, like, the emergency department, you know, stuff that I sent through there, like, the discharge paper paper. It's there. Then there is the letter from my own GP. He basically said that, you know, my neck was manipulated on x and I haven't worked things. You know? It's on the the surgical report that, you know, it's due to a a neck manipulation. It's on the hospital discharge papers that that from the surgical side that it's it's basically it's been it was in February 26 following a chiropractic manipulation. Like, what more do they want? Do they want me to walk up to the office and show them the scar? Yeah. No. But that that like, that's what it feels like. It feels like they're, you know, like it feels like they keep delaying the inevitable. You know? And it, like, you know and I know Maddie Madison was handling it, and she got let go or when she left or, like, whatever happened. But that shouldn't be that should not put a delay on my behalf because I have provided yeah. Yeah. Yeah. Look. I I to be to be really the reason I asked you was I I find that you're a bit more open. Caden kinda just kinda fobbs me off. Like, if I can deal with you, that'd be better. I feel like he's not very proactive. Yeah. And I like, that's that's me being just like, me being really honest. You know, that's nothing I'm I'm really quite frustrated with the whole scenario from MetLife. I I really am quite annoyed with the whole scenario because I feel like I pay a premium to be paid on thirty days. My information goes in. I should be it should be crystal clear. You know? Like, it is crystal clear. You know? Like, if if they're after if they're after information, it should be all initially after the first correction. It feels like somebody there is not doing the job correctly. You know? So somebody somebody across the line hasn't failed, you know, like, appear I guess I said to Jamie, I get asked for information. Last Wednesday, I was asked for my financials. I provided them on Wednesday. Alright? I gave them to her on Wednesday. Why she's only looking at them today is like, it's a whole load. Yeah. It's here. It it like, it's it's bad. It's bad. Yeah. And she she yeah. And she said she was looking at it. So I don't know I don't know how she how many days she needs to look at it. It's like it should all the information should be there. She said she should have a spreadsheet of the information that she needs and then go. Correct. Yeah. So, like, my the the business is me. You know? Like, so if Yeah. Correct. Yeah. Let me share yeah. Like it's yeah. Correct. Correct. You shouldn't have to come back to me today and kinda go, well, I need I yeah. Like, she goes, oh, I need I need I need your can you break down a proper and lost? I said, no. You you have my tax return. I said, you do not need anything else. I don't need to put anything else down from it. I said I'm giving you every bit of information you requested today. I said, you know, I shouldn't have to wait three days and then or a week, and then you ask me for more information. You know, like, how would it you know? And she goes, well well, it's she goes, your financials are all good. I had a look at them. I said, well, even if they weren't, I said I pay a premium to have that figure covered, then I should be still covered. She goes, oh, no. It doesn't work that way. I said, well, how how does it work that way? You know? You know, like, if you pay a premium for something, then, you know, if I have to pay a premium for $20,000 a month and I didn't I was only making $10,000 a month, I'm still paying the premium for 10,000 or for 20,000 a month. So I should be paid 20,000 a month, isn't it? You know? And if you're paying Yeah. But then they should refund the difference. They should refund the difference. They should go, oh, hang on a second. There should be a refund on based on your policy. It was incorrect. That's how that's how I see it. That's a normal stuff with that as well. Sorry? So she go like, she so she goes, oh, I need a medical doctor to say that you that your sciatica was not related to your upper back. I was I was in the documentation that you've been given that it's that it's not. It's a little common sense would would state that that is quite obvious. And she goes, well, even with the common sense, she goes, we still need a medical doctor. She goes, I'm gonna reach out to the chiropractor. I said, well, a chiropractor is not a medical doctor. They're not medical doctors, should they? I don't think they are in a while, but Right. So a letter from her doesn't matter in a while. And as well as that, you know, my thing is, like, she is not going to openly admit that she manipulated my neck and caused this because then she because then she's liable. Is that correct? Yeah. So I correct. That's how I see it. Very, very unlikely that she would, and I think that's a bad move for everybody across the board if she does it that way. Yeah. Yeah. So, like, I don't know. I like I'm yeah. I'm I I I I kind of yeah. Like, it's it's it's just not a yeah, it's not I'm not in a good place in relation to this. I've already gone through it now. I don't need to be dealing with this on a daily basis that, you know, like, as I explained to you already, that the bills keep coming. Like, I've I'm, like, $10,000 out of pocket for medical bills, and I'm, you know, two months out of work. Yeah. So, like, I don't know. Like, I I I I don't know how it gets resolved. We talked to somebody in upper management that is beyond Jamie or I don't know. I don't know. That's why I'm reaching out to you. I I like I had a friend told me that you I deal with you guys. I don't know. Does does that does that does that not sound reasonable? Like, but, yeah, going to a chiropractor to ask them to to basically openly admit them admit something is like, that's probably the worst, like, thing I ever heard, you know, because she's gonna deny, you know. I I I yeah. Yeah. No. He wouldn't he would he because he had no record of hang on. It might be so close. Oh, here we go. Here we go. We got a letter, I think. Okay. I got it. Yeah. I got it in Whitey here now Anyway yeah. I haven't heard from from from trauma and from the because the neurosurgeon basically saying that it's not. I'll I'll forward it to you both there. Yeah. Yeah. Yeah. Look. Because, you know, like, the way the world is currently at the minute, you know, like, the cost of everything are obviously through the roof. You know, like, I know I I need to get something back. Yeah. Like, I've given MetLife probably 50 or $60,000 over the years over the last four or five years. Yeah. Even maybe maybe less. I don't know why the whole thing is big. Yeah. I like but it's they they need something better than when when I'm in need. Okay? No worries. Well, I'll send I'll send this to you. If you can come back to me with a with a a how you with how you go, that'll be that'll be much appreciated. Okay. No worries, Trudy. Thanks very much. I forward you this now, and I forward it to Jamie too. Okay. Thanks. No worries. Thanks. Bye bye. 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not your address, sir. How are you? You've been on your phone running around all day. That's good. That's good.\n\nThat's business is good. Look. I I spoke I got an email from Jayden this morning saying that he's not that they don't require any other information. I spoke to Jamie this afternoon, and she's after something else. I don't know what's going on.\n\nIt seems like nobody's being proactive in the whole scenario, and I I'm kind of fed up, to be really honest. I'm I'm fed up with the I'm fed up with the whole lot. And because I feel like they're just putting everything feel like they're putting everything off. Uh-huh. They're just delaying everything unintentionally.\n\nYeah. So then so she yes. Yes. So, basically, that that's what yes. So she asked for the financials the other day, which I gave, and she thought that was the last thing.\n\nAnd then today, she's asked me but she asked for a a a profit and loss statement for me. I said, I I I I don't need to give you that. I said, you know, like, I've given you my tax returns. I've given you my tax returns. I said, I don't need to give you anything else.\n\nI said, they are my tax returns based on my my personal income. You I said, my business has nothing to do with my personal income. I said, you know, like, I've already disclosed that if I'm not working, I don't get paid. So if I don't get paid, that's why I'm calling you. I said I pay a premium to you to get or to to to to MetLife to oh, I'm sorry.\n\nYou know? And I'm not really happy, to be really honest with you. Like, I I you know, I don't know when initially they got the initial documentation for the claim, but I feel like it's been dragged out for, like, three weeks. So yeah. And then she goes, oh, can I have the chiropractor's details because I'm gonna call them to get a report from them stating that they manipulated your neck and her chest?\n\nOf course, they're not gonna they're like, the chiropractor is not going to admit. Like, if she didn't admit to me that she had hurt my neck, then why is she gonna admit to an insurance company? You know, like, that that's a big thing. Like, I know I said, you know, if you you gotta use your common sense and fairness to to re relate the two. Like, sciatica is not in your upper neck.\n\nThey they don't they don't hold hand in hand. You know? You know, I'm waiting for the neurosurgeon to come back and send his letter. He said he'd send it today, but, yeah, like I said, obviously, it's yeah. It's after 05:00 now, so I doubt they'll be I doubt they'll be sending it.\n\nBut, yeah, like, it I I I feel like I've just yeah. I just feel like it's a disaster. You know? I don't understand why I'm why I'm why I pay a premium to them, and I I pay a premium to be insured for something, and then I feel like I have to prove everything. Yeah?\n\nYeah. But it no. No. No. It's all there.\n\nLike, it's it's all there. It's on the, like, the emergency department, you know, stuff that I sent through there, like, the discharge paper paper. It's there. Then there is the letter from my own GP. He basically said that, you know, my neck was manipulated on x and I haven't worked things.\n\nYou know? It's on the the surgical report that, you know, it's due to a a neck manipulation. It's on the hospital discharge papers that that from the surgical side that it's it's basically it's been it was in February 26 following a chiropractic manipulation. Like, what more do they want? Do they want me to walk up to the office and show them the scar?\n\nYeah. No. But that that like, that's what it feels like. It feels like they're, you know, like it feels like they keep delaying the inevitable. You know?\n\nAnd it, like, you know and I know Maddie Madison was handling it, and she got let go or when she left or, like, whatever happened. But that shouldn't be that should not put a delay on my behalf because I have provided yeah. Yeah. Yeah. Look.\n\nI I to be to be really the reason I asked you was I I find that you're a bit more open. Caden kinda just kinda fobbs me off. Like, if I can deal with you, that'd be better. I feel like he's not very proactive. Yeah.\n\nAnd I like, that's that's me being just like, me being really honest. You know, that's nothing I'm I'm really quite frustrated with the whole scenario from MetLife. I I really am quite annoyed with the whole scenario because I feel like I pay a premium to be paid on thirty days. My information goes in. I should be it should be crystal clear.\n\nYou know? Like, it is crystal clear. You know? Like, if if they're after if they're after information, it should be all initially after the first correction. It feels like somebody there is not doing the job correctly.\n\nYou know? So somebody somebody across the line hasn't failed, you know, like, appear I guess I said to Jamie, I get asked for information. Last Wednesday, I was asked for my financials. I provided them on Wednesday. Alright?\n\nI gave them to her on Wednesday. Why she's only looking at them today is like, it's a whole load. Yeah. It's here. It it like, it's it's bad.\n\nIt's bad. Yeah. And she she yeah. And she said she was looking at it. So I don't know I don't know how she how many days she needs to look at it.\n\nIt's like it should all the information should be there. She said she should have a spreadsheet of the information that she needs and then go. Correct. Yeah. So, like, my the the business is me.\n\nYou know? Like, so if Yeah. Correct. Yeah. Let me share yeah.\n\nLike it's yeah. Correct. Correct. You shouldn't have to come back to me today and kinda go, well, I need I yeah. Like, she goes, oh, I need I need I need your can you break down a proper and lost?\n\nI said, no. You you have my tax return. I said, you do not need anything else. I don't need to put anything else down from it. I said I'm giving you every bit of information you requested today.\n\nI said, you know, I shouldn't have to wait three days and then or a week, and then you ask me for more information. You know, like, how would it you know? And she goes, well well, it's she goes, your financials are all good. I had a look at them. I said, well, even if they weren't, I said I pay a premium to have that figure covered, then I should be still covered.\n\nShe goes, oh, no. It doesn't work that way. I said, well, how how does it work that way? You know? You know, like, if you pay a premium for something, then, you know, if I have to pay a premium for $20,000 a month and I didn't I was only making $10,000 a month, I'm still paying the premium for 10,000 or for 20,000 a month.\n\nSo I should be paid 20,000 a month, isn't it? You know? And if you're paying Yeah. But then they should refund the difference. They should refund the difference.\n\nThey should go, oh, hang on a second. There should be a refund on based on your policy. It was incorrect. That's how that's how I see it. That's a normal stuff with that as well.\n\nSorry? So she go like, she so she goes, oh, I need a medical doctor to say that you that your sciatica was not related to your upper back. I was I was in the documentation that you've been given that it's that it's not. It's a little common sense would would state that that is quite obvious. And she goes, well, even with the common sense, she goes, we still need a medical doctor.\n\nShe goes, I'm gonna reach out to the chiropractor. I said, well, a chiropractor is not a medical doctor. They're not medical doctors, should they? I don't think they are in a while, but Right. So a letter from her doesn't matter in a while.\n\nAnd as well as that, you know, my thing is, like, she is not going to openly admit that she manipulated my neck and caused this because then she because then she's liable. Is that correct? Yeah. So I correct. That's how I see it.\n\nVery, very unlikely that she would, and I think that's a bad move for everybody across the board if she does it that way. Yeah. Yeah. So, like, I don't know. I like I'm yeah.\n\nI'm I I I I kind of yeah. Like, it's it's it's just not a yeah, it's not I'm not in a good place in relation to this. I've already gone through it now. I don't need to be dealing with this on a daily basis that, you know, like, as I explained to you already, that the bills keep coming. Like, I've I'm, like, $10,000 out of pocket for medical bills, and I'm, you know, two months out of work.\n\nYeah. So, like, I don't know. Like, I I I I don't know how it gets resolved. We talked to somebody in upper management that is beyond Jamie or I don't know. I don't know.\n\nThat's why I'm reaching out to you. I I like I had a friend told me that you I deal with you guys. I don't know. Does does that does that does that not sound reasonable? Like, but, yeah, going to a chiropractor to ask them to to basically openly admit them admit something is like, that's probably the worst, like, thing I ever heard, you know, because she's gonna deny, you know.\n\nI I I yeah. Yeah. No. He wouldn't he would he because he had no record of hang on. It might be so close.\n\nOh, here we go. Here we go. We got a letter, I think. Okay. I got it.\n\nYeah. I got it in Whitey here now Anyway yeah. I haven't heard from from from trauma and from the because the neurosurgeon basically saying that it's not. I'll I'll forward it to you both there. Yeah.\n\nYeah. Yeah. Look. Because, you know, like, the way the world is currently at the minute, you know, like, the cost of everything are obviously through the roof. You know, like, I know I I need to get something back.\n\nYeah. Like, I've given MetLife probably 50 or $60,000 over the years over the last four or five years. Yeah. Even maybe maybe less. I don't know why the whole thing is big.\n\nYeah. I like but it's they they need something better than when when I'm in need. Okay? No worries. Well, I'll send I'll send this to you.\n\nIf you can come back to me with a with a a how you with how you go, that'll be that'll be much appreciated. Okay. No worries, Trudy. Thanks very much. I forward you this now, and I forward it to Jamie too.\n\nOkay. Thanks. No worries. Thanks. Bye bye.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"I'm not your address, sir.","start":4.4,"end":5.44,"sentiment":"neutral","sentiment_score":-0.03535065017640591},{"text":"How are you?","start":5.44,"end":6.18,"sentiment":"neutral","sentiment_score":0.012019030439356962},{"text":"You've been on your phone running around all day.","start":9.44,"end":11.28,"sentiment":"neutral","sentiment_score":0.2441784275902642},{"text":"That's good.","start":11.28,"end":11.84,"sentiment":"positive","sentiment_score":0.6196805238723755},{"text":"That's good.","start":11.84,"end":12.555,"sentiment":"positive","sentiment_score":0.6046753823757172}],"sentiment":"neutral","sentiment_score":0.21455340482117163,"num_words":21,"start":4.4,"end":12.555},{"sentences":[{"text":"That's business is good.","start":12.555,"end":14.255,"sentiment":"positive","sentiment_score":0.45604923367500305},{"text":"Look.","start":14.795,"end":15.195,"sentiment":"neutral","sentiment_score":0.05277670547366142},{"text":"I I spoke I got an email from Jayden this morning saying that he's not that they don't require any other information.","start":15.195,"end":24.415,"sentiment":"neutral","sentiment_score":-0.025731949431991034},{"text":"I spoke to Jamie this afternoon, and she's after something else.","start":24.795,"end":28.41,"sentiment":"neutral","sentiment_score":-0.08737796578894962},{"text":"I don't know what's going on.","start":28.89,"end":30.01,"sentiment":"neutral","sentiment_score":-0.25749078889687854}],"sentiment":"neutral","sentiment_score":-0.02716435464522378,"num_words":44,"start":12.555,"end":30.01},{"sentences":[{"text":"It seems like nobody's being proactive in the whole scenario, and I I'm kind of fed up, to be really honest.","start":30.01,"end":36.329998,"sentiment":"negative","sentiment_score":-0.3369010821694419},{"text":"I'm I'm fed up with the I'm fed up with the whole lot.","start":36.329998,"end":38.989998,"sentiment":"negative","sentiment_score":-0.44924028561665463},{"text":"And because I feel like they're just putting everything feel like they're putting everything off.","start":39.93,"end":45.485,"sentiment":"negative","sentiment_score":-0.4436455508073171},{"text":"Uh-huh.","start":45.485,"end":45.985,"sentiment":"neutral","sentiment_score":-0.30118313431739807},{"text":"They're just delaying everything unintentionally.","start":46.364998,"end":48.465,"sentiment":"negative","sentiment_score":-0.5587496519088745}],"sentiment":"negative","sentiment_score":-0.4120847471735694,"num_words":55,"start":30.01,"end":48.465},{"sentences":[{"text":"Yeah.","start":48.765,"end":49.265,"sentiment":"neutral","sentiment_score":-0.10769404470920564},{"text":"So then so she yes.","start":52.684998,"end":55.504997,"sentiment":"neutral","sentiment_score":-0.0033187827095389364},{"text":"Yes.","start":56.045,"end":56.364998,"sentiment":"neutral","sentiment_score":0.02586933970451355},{"text":"So, basically, that that's what yes.","start":56.364998,"end":58.285,"sentiment":"neutral","sentiment_score":0.018249837992091972},{"text":"So she asked for the financials the other day, which I gave, and she thought that was the last thing.","start":58.285,"end":63.300003,"sentiment":"neutral","sentiment_score":-0.01778999315574765}],"sentiment":"neutral","sentiment_score":-0.010446044051963272,"num_words":33,"start":48.765,"end":63.300003},{"sentences":[{"text":"And then today, she's asked me but she asked for a a a profit and loss statement for me.","start":63.300003,"end":69.94,"sentiment":"neutral","sentiment_score":-0.030970312262836256},{"text":"I said, I I I I don't need to give you that.","start":69.94,"end":72.18,"sentiment":"neutral","sentiment_score":-0.10895394223431747},{"text":"I said, you know, like, I've given you my tax returns.","start":72.18,"end":74.994995,"sentiment":"neutral","sentiment_score":-0.05164267461408268},{"text":"I've given you my tax returns.","start":75.695,"end":77.395,"sentiment":"neutral","sentiment_score":-0.006624310587843259},{"text":"I said, I don't need to give you anything else.","start":77.615,"end":79.695,"sentiment":"neutral","sentiment_score":-0.05108915474265814}],"sentiment":"neutral","sentiment_score":-0.051975690888176704,"num_words":58,"start":63.300003,"end":79.695},{"sentences":[{"text":"I said, they are my tax returns based on my my personal income.","start":79.695,"end":83.615,"sentiment":"neutral","sentiment_score":-0.04961813986301422},{"text":"You I said, my business has nothing to do with my personal income.","start":83.615,"end":88.25,"sentiment":"neutral","sentiment_score":-0.08563869503828195},{"text":"I said, you know, like, I've already disclosed that if I'm not working, I don't get paid.","start":88.95,"end":93.21,"sentiment":"neutral","sentiment_score":-0.1471499353647232},{"text":"So if I don't get paid, that's why I'm calling you.","start":93.51,"end":96.55,"sentiment":"neutral","sentiment_score":-0.09885642609812996},{"text":"I said I pay a premium to you to get or to to to to MetLife to oh, I'm sorry.","start":96.55,"end":105.005005,"sentiment":"neutral","sentiment_score":-0.05137509535998106}],"sentiment":"neutral","sentiment_score":-0.08614608579994859,"num_words":74,"start":79.695,"end":105.005005},{"sentences":[{"text":"You know?","start":105.545,"end":105.865005,"sentiment":"neutral","sentiment_score":-0.07701041363179684},{"text":"And I'm not really happy, to be really honest with you.","start":105.865005,"end":109.785,"sentiment":"negative","sentiment_score":-0.6253131898966703},{"text":"Like, I I you know, I don't know when initially they got the initial documentation for the claim, but I feel like it's been dragged out for, like, three weeks.","start":109.785,"end":119.60999,"sentiment":"negative","sentiment_score":-0.557766388853391},{"text":"So yeah.","start":121.59,"end":124.39,"sentiment":"neutral","sentiment_score":-0.22546996921300888},{"text":"And then she goes, oh, can I have the chiropractor's details because I'm gonna call them to get a report from them stating that they manipulated your neck and her chest?","start":124.39,"end":132.675,"sentiment":"neutral","sentiment_score":-0.20364772264034517}],"sentiment":"negative","sentiment_score":-0.4017036437105976,"num_words":76,"start":105.545,"end":132.675},{"sentences":[{"text":"Of course, they're not gonna they're like, the chiropractor is not going to admit.","start":132.675,"end":136.695,"sentiment":"neutral","sentiment_score":-0.31779943513018744},{"text":"Like, if she didn't admit to me that she had hurt my neck, then why is she gonna admit to an insurance company?","start":136.755,"end":144.63,"sentiment":"negative","sentiment_score":-0.4094398293806159},{"text":"You know, like, that that's a big thing.","start":147.09,"end":150.05,"sentiment":"neutral","sentiment_score":-0.25620196014642715},{"text":"Like, I know I said, you know, if you you gotta use your common sense and fairness to to re relate the two.","start":150.05,"end":158.41501,"sentiment":"neutral","sentiment_score":-0.1822490964246833},{"text":"Like, sciatica is not in your upper neck.","start":158.41501,"end":162.35501,"sentiment":"neutral","sentiment_score":-0.2713034376502037}],"sentiment":"neutral","sentiment_score":-0.2931326390489152,"num_words":76,"start":132.675,"end":162.35501},{"sentences":[{"text":"They they don't they don't hold hand in hand.","start":163.615,"end":166.35,"sentiment":"negative","sentiment_score":-0.34350619051191544},{"text":"You know?","start":167.39,"end":168.05,"sentiment":"neutral","sentiment_score":-0.16144093871116638},{"text":"You know, I'm waiting for the neurosurgeon to come back and send his letter.","start":169.39,"end":172.35,"sentiment":"neutral","sentiment_score":-0.1436902013208185},{"text":"He said he'd send it today, but, yeah, like I said, obviously, it's yeah.","start":172.35,"end":176.11,"sentiment":"neutral","sentiment_score":-0.1606767438352108},{"text":"It's after 05:00 now, so I doubt they'll be I doubt they'll be sending it.","start":176.11,"end":180.855,"sentiment":"negative","sentiment_score":-0.34967538019021355}],"sentiment":"neutral","sentiment_score":-0.23927232457531822,"num_words":54,"start":163.615,"end":180.855},{"sentences":[{"text":"But, yeah, like, it I I I feel like I've just yeah.","start":182.855,"end":185.735,"sentiment":"negative","sentiment_score":-0.5561418732007345},{"text":"I just feel like it's a disaster.","start":185.735,"end":187.25499,"sentiment":"negative","sentiment_score":-0.7784861666815621},{"text":"You know?","start":187.25499,"end":187.655,"sentiment":"negative","sentiment_score":-0.4552803933620453},{"text":"I don't understand why I'm why I'm why I pay a premium to them, and I I pay a premium to be insured for something, and then I feel like I have to prove everything.","start":187.655,"end":198.31,"sentiment":"negative","sentiment_score":-0.49088451521737236},{"text":"Yeah?","start":198.31,"end":198.81,"sentiment":"neutral","sentiment_score":-0.1665697693824768}],"sentiment":"negative","sentiment_score":-0.5330034076121816,"num_words":57,"start":182.855,"end":198.81},{"sentences":[{"text":"Yeah.","start":216.245,"end":216.485,"sentiment":"neutral","sentiment_score":-0.0973196178674698},{"text":"But it no.","start":216.485,"end":218.00499,"sentiment":"neutral","sentiment_score":-0.2143071840206782},{"text":"No.","start":218.00499,"end":218.245,"sentiment":"neutral","sentiment_score":-0.30800387263298035},{"text":"No.","start":218.245,"end":218.325,"sentiment":"negative","sentiment_score":-0.33407631516456604},{"text":"It's all there.","start":218.325,"end":219.525,"sentiment":"neutral","sentiment_score":-0.250142236550649}],"sentiment":"neutral","sentiment_score":-0.2369720074865553,"num_words":9,"start":216.245,"end":219.525},{"sentences":[{"text":"Like, it's it's all there.","start":219.525,"end":220.78,"sentiment":"neutral","sentiment_score":-0.15012295097112655},{"text":"It's on the, like, the emergency department, you know, stuff that I sent through there, like, the discharge paper paper.","start":220.78,"end":226.8,"sentiment":"neutral","sentiment_score":-0.021323386253789066},{"text":"It's there.","start":226.86,"end":227.6,"sentiment":"neutral","sentiment_score":-0.028513875789940357},{"text":"Then there is the letter from my own GP.","start":227.74,"end":230.72,"sentiment":"neutral","sentiment_score":-0.05038993267549409},{"text":"He basically said that, you know, my neck was manipulated on x and I haven't worked things.","start":231.58,"end":236.835,"sentiment":"neutral","sentiment_score":-0.08964128266362582}],"sentiment":"neutral","sentiment_score":-0.060594743978724164,"num_words":53,"start":219.525,"end":236.835},{"sentences":[{"text":"You know?","start":236.835,"end":238.195,"sentiment":"neutral","sentiment_score":-0.05037575401365757},{"text":"It's on the the surgical report that, you know, it's due to a a neck manipulation.","start":238.195,"end":243.41501,"sentiment":"neutral","sentiment_score":-0.05124100879766047},{"text":"It's on the hospital discharge papers that that from the surgical side that it's it's basically it's been it was in February 26 following a chiropractic manipulation.","start":243.475,"end":254.42,"sentiment":"neutral","sentiment_score":-0.05414467539500307},{"text":"Like, what more do they want?","start":254.88,"end":257.76,"sentiment":"neutral","sentiment_score":-0.1619462495048841},{"text":"Do they want me to walk up to the office and show them the scar?","start":257.76,"end":261.78,"sentiment":"neutral","sentiment_score":-0.13775999595721564}],"sentiment":"neutral","sentiment_score":-0.08213017152791674,"num_words":66,"start":236.835,"end":261.78},{"sentences":[{"text":"Yeah.","start":266.145,"end":266.38498,"sentiment":"neutral","sentiment_score":-0.08779047429561615},{"text":"No.","start":266.38498,"end":266.625,"sentiment":"neutral","sentiment_score":-0.17192965745925903},{"text":"But that that like, that's what it feels like.","start":266.625,"end":268.54498,"sentiment":"neutral","sentiment_score":-0.3195832239256965},{"text":"It feels like they're, you know, like it feels like they keep delaying the inevitable.","start":268.54498,"end":274.645,"sentiment":"negative","sentiment_score":-0.4155145655075709},{"text":"You know?","start":274.94498,"end":275.60498,"sentiment":"neutral","sentiment_score":-0.10140948742628098}],"sentiment":"negative","sentiment_score":-0.34183952159115244,"num_words":28,"start":266.145,"end":275.60498},{"sentences":[{"text":"And it, like, you know and I know Maddie Madison was handling it, and she got let go or when she left or, like, whatever happened.","start":276.305,"end":283.19,"sentiment":"neutral","sentiment_score":-0.07163812277408746},{"text":"But that shouldn't be that should not put a delay on my behalf because I have provided yeah.","start":283.19,"end":291.69,"sentiment":"neutral","sentiment_score":-0.09972483147349623},{"text":"Yeah.","start":294.325,"end":294.40503,"sentiment":"neutral","sentiment_score":-0.01234586164355278},{"text":"Yeah.","start":294.40503,"end":294.885,"sentiment":"neutral","sentiment_score":-0.0043793004006147385},{"text":"Look.","start":294.885,"end":295.125,"sentiment":"neutral","sentiment_score":-0.022948000580072403}],"sentiment":"neutral","sentiment_score":-0.07866619832496693,"num_words":47,"start":276.305,"end":295.125},{"sentences":[{"text":"I I to be to be really the reason I asked you was I I find that you're a bit more open.","start":295.125,"end":300.48502,"sentiment":"neutral","sentiment_score":-0.1396859616718509},{"text":"Caden kinda just kinda fobbs me off.","start":300.48502,"end":302.80502,"sentiment":"negative","sentiment_score":-0.5173311701842717},{"text":"Like, if I can deal with you, that'd be better.","start":302.80502,"end":305.20502,"sentiment":"neutral","sentiment_score":-0.28600614964962007},{"text":"I feel like he's not very proactive.","start":305.20502,"end":306.825,"sentiment":"neutral","sentiment_score":-0.30031811126640867},{"text":"Yeah.","start":308.90002,"end":309.14,"sentiment":"neutral","sentiment_score":-0.029117215424776077}],"sentiment":"neutral","sentiment_score":-0.24863435827354166,"num_words":47,"start":295.125,"end":309.14},{"sentences":[{"text":"And I like, that's that's me being just like, me being really honest.","start":309.14,"end":312.12003,"sentiment":"neutral","sentiment_score":0.0008130741234009082},{"text":"You know, that's nothing I'm I'm really quite frustrated with the whole scenario from MetLife.","start":312.34003,"end":321.64,"sentiment":"negative","sentiment_score":-0.6641861374179522},{"text":"I I really am quite annoyed with the whole scenario because I feel like I pay a premium to be paid on thirty days.","start":322.165,"end":328.665,"sentiment":"negative","sentiment_score":-0.3759629288688302},{"text":"My information goes in.","start":328.725,"end":330.345,"sentiment":"neutral","sentiment_score":0.0374924223870039},{"text":"I should be it should be crystal clear.","start":330.40503,"end":333.445,"sentiment":"neutral","sentiment_score":0.1157270921394229}],"sentiment":"neutral","sentiment_score":-0.27968040568521246,"num_words":64,"start":309.14,"end":333.445},{"sentences":[{"text":"You know?","start":333.445,"end":333.845,"sentiment":"neutral","sentiment_score":0.036720145493745804},{"text":"Like, it is crystal clear.","start":333.845,"end":335.20502,"sentiment":"neutral","sentiment_score":0.10927475541830063},{"text":"You know?","start":335.20502,"end":335.605,"sentiment":"neutral","sentiment_score":-0.01605018600821495},{"text":"Like, if if they're after if they're after information, it should be all initially after the first correction.","start":335.605,"end":343.11,"sentiment":"neutral","sentiment_score":-0.08917588347362147},{"text":"It feels like somebody there is not doing the job correctly.","start":343.16998,"end":346.38998,"sentiment":"negative","sentiment_score":-0.7361472249031067}],"sentiment":"neutral","sentiment_score":-0.23987030737886303,"num_words":38,"start":333.445,"end":346.38998},{"sentences":[{"text":"You know?","start":347.09,"end":347.75,"sentiment":"neutral","sentiment_score":-0.24876990914344788},{"text":"So somebody somebody across the line hasn't failed, you know, like, appear I guess I said to Jamie, I get asked for information.","start":350.21,"end":356.85498,"sentiment":"neutral","sentiment_score":-0.31747470796108246},{"text":"Last Wednesday, I was asked for my financials.","start":356.91498,"end":359.81497,"sentiment":"neutral","sentiment_score":-0.09448056668043137},{"text":"I provided them on Wednesday.","start":360.835,"end":362.375,"sentiment":"neutral","sentiment_score":-0.04582139700651169},{"text":"Alright?","start":364.275,"end":364.675,"sentiment":"neutral","sentiment_score":-0.054478611797094345}],"sentiment":"neutral","sentiment_score":-0.22663815978627938,"num_words":39,"start":347.09,"end":364.675},{"sentences":[{"text":"I gave them to her on Wednesday.","start":364.675,"end":366.215,"sentiment":"neutral","sentiment_score":-0.10800996103457042},{"text":"Why she's only looking at them today is like, it's a whole load.","start":366.275,"end":372.21002,"sentiment":"negative","sentiment_score":-0.5272445518236893},{"text":"Yeah.","start":372.75,"end":373.23,"sentiment":"neutral","sentiment_score":-0.26105648279190063},{"text":"It's here.","start":373.23,"end":373.87003,"sentiment":"neutral","sentiment_score":-0.29901769757270813},{"text":"It it like, it's it's bad.","start":373.87003,"end":375.57,"sentiment":"negative","sentiment_score":-0.5436205863952637}],"sentiment":"negative","sentiment_score":-0.4045194585261674,"num_words":29,"start":364.675,"end":375.57},{"sentences":[{"text":"It's bad.","start":375.71002,"end":376.45,"sentiment":"negative","sentiment_score":-0.36712120473384857},{"text":"Yeah.","start":385.22498,"end":385.54498,"sentiment":"neutral","sentiment_score":-0.03964647650718689},{"text":"And she she yeah.","start":385.54498,"end":386.50497,"sentiment":"neutral","sentiment_score":-0.058877154253423214},{"text":"And she said she was looking at it.","start":386.50497,"end":388.205,"sentiment":"neutral","sentiment_score":-0.1016749101690948},{"text":"So I don't know I don't know how she how many days she needs to look at it.","start":388.66498,"end":391.78497,"sentiment":"neutral","sentiment_score":-0.2519436528285344}],"sentiment":"neutral","sentiment_score":-0.19266007682590774,"num_words":33,"start":375.71002,"end":391.78497},{"sentences":[{"text":"It's like it should all the information should be there.","start":391.78497,"end":393.865,"sentiment":"neutral","sentiment_score":-0.09779933989048004},{"text":"She said she should have a spreadsheet of the information that she needs and then go.","start":393.865,"end":400.08,"sentiment":"neutral","sentiment_score":-0.03858827892690897},{"text":"Correct.","start":422.27002,"end":422.43002,"sentiment":"neutral","sentiment_score":-0.03282877430319786},{"text":"Yeah.","start":422.43002,"end":422.75,"sentiment":"neutral","sentiment_score":-0.0346248596906662},{"text":"So, like, my the the business is me.","start":422.75,"end":424.93002,"sentiment":"neutral","sentiment_score":-0.06484578922390938}],"sentiment":"neutral","sentiment_score":-0.06060071693112453,"num_words":36,"start":391.78497,"end":424.93002},{"sentences":[{"text":"You know?","start":425.07,"end":425.47,"sentiment":"neutral","sentiment_score":-0.0830337442457676},{"text":"Like, so if Yeah.","start":425.47,"end":444.315,"sentiment":"neutral","sentiment_score":-0.13205640204250813},{"text":"Correct.","start":450.95,"end":451.45,"sentiment":"neutral","sentiment_score":0.07620833814144135},{"text":"Yeah.","start":470.795,"end":471.11502,"sentiment":"neutral","sentiment_score":0.20568880438804624},{"text":"Let me share yeah.","start":471.11502,"end":472.23502,"sentiment":"neutral","sentiment_score":-0.020287759602069855}],"sentiment":"neutral","sentiment_score":-0.04112891604502996,"num_words":12,"start":425.07,"end":472.23502},{"sentences":[{"text":"Like it's yeah.","start":472.23502,"end":473.515,"sentiment":"neutral","sentiment_score":0.08703289926052094},{"text":"Correct.","start":473.515,"end":474.015,"sentiment":"neutral","sentiment_score":0.16010305285453796},{"text":"Correct.","start":474.315,"end":474.81,"sentiment":"neutral","sentiment_score":0.13489621877670288},{"text":"You shouldn't have to come back to me today and kinda go, well, I need I yeah.","start":474.97,"end":480.33,"sentiment":"neutral","sentiment_score":0.014387108823832344},{"text":"Like, she goes, oh, I need I need I need your can you break down a proper and lost?","start":480.33,"end":485.05,"sentiment":"neutral","sentiment_score":-0.07052572149979441}],"sentiment":"neutral","sentiment_score":-0.013153899733613177,"num_words":41,"start":472.23502,"end":485.05},{"sentences":[{"text":"I said, no.","start":485.05,"end":485.61,"sentiment":"neutral","sentiment_score":0.004569804295897484},{"text":"You you have my tax return.","start":485.61,"end":487.15,"sentiment":"neutral","sentiment_score":0.06479330733418465},{"text":"I said, you do not need anything else.","start":487.45,"end":489.555,"sentiment":"neutral","sentiment_score":0.1094222404062748},{"text":"I don't need to put anything else down from it.","start":490.275,"end":493.155,"sentiment":"neutral","sentiment_score":0.06767173111438751},{"text":"I said I'm giving you every bit of information you requested today.","start":493.155,"end":497.175,"sentiment":"neutral","sentiment_score":0.32124581187963486}],"sentiment":"neutral","sentiment_score":0.14896190343185878,"num_words":39,"start":485.05,"end":497.175},{"sentences":[{"text":"I said, you know, I shouldn't have to wait three days and then or a week, and then you ask me for more information.","start":497.875,"end":505.59,"sentiment":"neutral","sentiment_score":0.04159177032609781},{"text":"You know, like, how would it you know?","start":507.97,"end":509.57,"sentiment":"neutral","sentiment_score":0.14326948765665293},{"text":"And she goes, well well, it's she goes, your financials are all good.","start":509.57,"end":512.13,"sentiment":"positive","sentiment_score":0.46228607113544756},{"text":"I had a look at them.","start":512.13,"end":513.09,"sentiment":"neutral","sentiment_score":0.1040307159225146},{"text":"I said, well, even if they weren't, I said I pay a premium to have that figure covered, then I should be still covered.","start":513.09,"end":520.695,"sentiment":"neutral","sentiment_score":0.05256100643115739}],"sentiment":"neutral","sentiment_score":0.13386301018297672,"num_words":75,"start":497.875,"end":520.695},{"sentences":[{"text":"She goes, oh, no.","start":521.555,"end":522.115,"sentiment":"neutral","sentiment_score":-0.1229790048673749},{"text":"It doesn't work that way.","start":522.115,"end":523.335,"sentiment":"neutral","sentiment_score":-0.3269235372543335},{"text":"I said, well, how how does it work that way?","start":523.955,"end":525.875,"sentiment":"neutral","sentiment_score":-0.054379675537347794},{"text":"You know?","start":525.875,"end":526.615,"sentiment":"neutral","sentiment_score":-0.037817610427737236},{"text":"You know, like, if you pay a premium for something, then, you know, if I have to pay a premium for $20,000 a month and I didn't I was only making $10,000 a month, I'm still paying the premium for 10,000 or for 20,000 a month.","start":527.555,"end":539.88,"sentiment":"neutral","sentiment_score":-0.17873177175288615}],"sentiment":"neutral","sentiment_score":-0.1636959280985505,"num_words":67,"start":521.555,"end":539.88},{"sentences":[{"text":"So I should be paid 20,000 a month, isn't it?","start":539.88,"end":542.30005,"sentiment":"neutral","sentiment_score":0.003165343590080738},{"text":"You know?","start":542.60004,"end":543.08,"sentiment":"neutral","sentiment_score":-0.020091879181563854},{"text":"And if you're paying Yeah.","start":543.08,"end":558.28,"sentiment":"neutral","sentiment_score":-0.018294133804738523},{"text":"But then they should refund the difference.","start":558.28,"end":560.04,"sentiment":"neutral","sentiment_score":-0.09893076015370232},{"text":"They should refund the difference.","start":560.04,"end":561.08,"sentiment":"neutral","sentiment_score":0.0006626918911933902}],"sentiment":"neutral","sentiment_score":-0.02721389148641249,"num_words":29,"start":539.88,"end":561.08},{"sentences":[{"text":"They should go, oh, hang on a second.","start":561.08,"end":562.36,"sentiment":"neutral","sentiment_score":-0.04623306402936578},{"text":"There should be a refund on based on your policy.","start":562.36,"end":565.58,"sentiment":"neutral","sentiment_score":-0.06535420380532742},{"text":"It was incorrect.","start":565.64,"end":566.46,"sentiment":"negative","sentiment_score":-0.4527214666207631},{"text":"That's how that's how I see it.","start":568.2,"end":569.96,"sentiment":"neutral","sentiment_score":-0.17411285425935472},{"text":"That's a normal stuff with that as well.","start":569.96,"end":572.325,"sentiment":"neutral","sentiment_score":-0.03580590570345521}],"sentiment":"neutral","sentiment_score":-0.1079668937664893,"num_words":36,"start":561.08,"end":572.325},{"sentences":[{"text":"Sorry?","start":582.645,"end":583.145,"sentiment":"neutral","sentiment_score":-0.09076525270938872},{"text":"So she go like, she so she goes, oh, I need a medical doctor to say that you that your sciatica was not related to your upper back.","start":590.19995,"end":599.295,"sentiment":"neutral","sentiment_score":-0.1774024817028216},{"text":"I was I was in the documentation that you've been given that it's that it's not.","start":599.855,"end":605.21497,"sentiment":"neutral","sentiment_score":-0.19306474458426237},{"text":"It's a little common sense would would state that that is quite obvious.","start":605.21497,"end":610.01495,"sentiment":"neutral","sentiment_score":-0.20858988051231092},{"text":"And she goes, well, even with the common sense, she goes, we still need a medical doctor.","start":610.01495,"end":613.62,"sentiment":"neutral","sentiment_score":-0.18141023464062633}],"sentiment":"neutral","sentiment_score":-0.18590284119049708,"num_words":75,"start":582.645,"end":613.62},{"sentences":[{"text":"She goes, I'm gonna reach out to the chiropractor.","start":613.7,"end":615.56,"sentiment":"neutral","sentiment_score":-0.12509328209691578},{"text":"I said, well, a chiropractor is not a medical doctor.","start":615.77997,"end":618.6,"sentiment":"neutral","sentiment_score":-0.20136848837137222},{"text":"They're not medical doctors, should they?","start":621.62,"end":623.06,"sentiment":"neutral","sentiment_score":-0.17795888086160025},{"text":"I don't think they are in a while, but Right.","start":623.06,"end":626.885,"sentiment":"neutral","sentiment_score":-0.14840136058628559},{"text":"So a letter from her doesn't matter in a while.","start":626.885,"end":629.805,"sentiment":"neutral","sentiment_score":-0.014715573191642762}],"sentiment":"neutral","sentiment_score":-0.1297432676785522,"num_words":45,"start":613.7,"end":629.805},{"sentences":[{"text":"And as well as that, you know, my thing is, like, she is not going to openly admit that she manipulated my neck and caused this because then she because then she's liable.","start":629.805,"end":642.065,"sentiment":"negative","sentiment_score":-0.3374853647793784},{"text":"Is that correct?","start":643.93005,"end":644.83,"sentiment":"neutral","sentiment_score":-0.032489669819672905},{"text":"Yeah.","start":648.97003,"end":649.45,"sentiment":"neutral","sentiment_score":-0.10284686088562012},{"text":"So I correct.","start":649.45,"end":653.87006,"sentiment":"neutral","sentiment_score":-0.28754109640916187},{"text":"That's how I see it.","start":654.09,"end":655.45,"sentiment":"neutral","sentiment_score":-0.23024283051490785}],"sentiment":"neutral","sentiment_score":-0.29669267444147,"num_words":45,"start":629.805,"end":655.45},{"sentences":[{"text":"Very, very unlikely that she would, and I think that's a bad move for everybody across the board if she does it that way.","start":655.45,"end":665.165,"sentiment":"negative","sentiment_score":-0.7084072927633921},{"text":"Yeah.","start":667.385,"end":667.885,"sentiment":"neutral","sentiment_score":-0.1999753564596176},{"text":"Yeah.","start":675.05,"end":675.45,"sentiment":"neutral","sentiment_score":-0.11818552017211914},{"text":"So, like, I don't know.","start":675.45,"end":676.65,"sentiment":"neutral","sentiment_score":-0.1980746418237686},{"text":"I like I'm yeah.","start":676.65,"end":678.09,"sentiment":"neutral","sentiment_score":-0.20569142699241638}],"sentiment":"negative","sentiment_score":-0.5466592805726188,"num_words":35,"start":655.45,"end":678.09},{"sentences":[{"text":"I'm I I I I kind of yeah.","start":678.09,"end":680.57,"sentiment":"neutral","sentiment_score":-0.18520118854939938},{"text":"Like, it's it's it's just not a yeah, it's not I'm not in a good place in relation to this.","start":680.57,"end":686.295,"sentiment":"negative","sentiment_score":-0.42688989341259004},{"text":"I've already gone through it now.","start":686.295,"end":687.495,"sentiment":"negative","sentiment_score":-0.3405575603246689},{"text":"I don't need to be dealing with this on a daily basis that, you know, like, as I explained to you already, that the bills keep coming.","start":687.495,"end":694.935,"sentiment":"neutral","sentiment_score":-0.2557845187407953},{"text":"Like, I've I'm, like, $10,000 out of pocket for medical bills, and I'm, you know, two months out of work.","start":694.935,"end":700.14996,"sentiment":"negative","sentiment_score":-0.38056386411190035}],"sentiment":"neutral","sentiment_score":-0.32815076576338875,"num_words":81,"start":678.09,"end":700.14996},{"sentences":[{"text":"Yeah.","start":703.25,"end":703.57,"sentiment":"neutral","sentiment_score":-0.07212413102388382},{"text":"So, like, I don't know.","start":703.57,"end":706.13,"sentiment":"neutral","sentiment_score":-0.18899057507514955},{"text":"Like, I I I I don't know how it gets resolved.","start":706.13,"end":708.63,"sentiment":"neutral","sentiment_score":-0.30671191621910443},{"text":"We talked to somebody in upper management that is beyond Jamie or I don't know.","start":709.01,"end":714.94507,"sentiment":"neutral","sentiment_score":-0.2907349536816279},{"text":"I don't know.","start":714.94507,"end":715.30505,"sentiment":"neutral","sentiment_score":-0.2678510348002116}],"sentiment":"neutral","sentiment_score":-0.27301387126956667,"num_words":35,"start":703.25,"end":715.30505},{"sentences":[{"text":"That's why I'm reaching out to you.","start":715.30505,"end":716.825,"sentiment":"neutral","sentiment_score":-0.12404945705618177},{"text":"I I like I had a friend told me that you I deal with you guys.","start":716.825,"end":720.28503,"sentiment":"neutral","sentiment_score":-0.12243434553965926},{"text":"I don't know.","start":720.74506,"end":721.645,"sentiment":"neutral","sentiment_score":-0.17498184740543365},{"text":"Does does that does that does that not sound reasonable?","start":739.02997,"end":741.37,"sentiment":"neutral","sentiment_score":-0.08397654928267002},{"text":"Like, but, yeah, going to a chiropractor to ask them to to basically openly admit them admit something is like, that's probably the worst, like, thing I ever heard, you know, because she's gonna deny, you know.","start":768.575,"end":781.055,"sentiment":"negative","sentiment_score":-0.44090884601747665}],"sentiment":"neutral","sentiment_score":-0.2808990967906501,"num_words":73,"start":715.30505,"end":781.055},{"sentences":[{"text":"I I I yeah.","start":781.055,"end":789.0,"sentiment":"neutral","sentiment_score":-0.2505639288574457},{"text":"Yeah.","start":789.0,"end":789.5,"sentiment":"neutral","sentiment_score":-0.05854868143796921},{"text":"No.","start":793.88,"end":794.12,"sentiment":"neutral","sentiment_score":-0.249862402677536},{"text":"He wouldn't he would he because he had no record of hang on.","start":794.12,"end":798.34503,"sentiment":"negative","sentiment_score":-0.34452715516090393},{"text":"It might be so close.","start":798.34503,"end":799.48505,"sentiment":"neutral","sentiment_score":-0.2751010060310364}],"sentiment":"neutral","sentiment_score":-0.29854270194967586,"num_words":24,"start":781.055,"end":799.48505},{"sentences":[{"text":"Oh, here we go.","start":802.185,"end":803.325,"sentiment":"neutral","sentiment_score":-0.03778356499969959},{"text":"Here we go.","start":804.185,"end":804.66504,"sentiment":"neutral","sentiment_score":-0.008036692316333452},{"text":"We got a letter, I think.","start":804.66504,"end":806.60504,"sentiment":"neutral","sentiment_score":-0.017793645306179922},{"text":"Okay.","start":813.73,"end":814.23,"sentiment":"neutral","sentiment_score":0.008943736553192139},{"text":"I got it.","start":824.93,"end":825.25,"sentiment":"neutral","sentiment_score":0.007611178172131379}],"sentiment":"neutral","sentiment_score":-0.014719349277370116,"num_words":17,"start":802.185,"end":825.25},{"sentences":[{"text":"Yeah.","start":825.25,"end":825.41,"sentiment":"neutral","sentiment_score":0.0033236080780625343},{"text":"I got it in Whitey here now Anyway yeah.","start":825.41,"end":829.40497,"sentiment":"neutral","sentiment_score":-0.015337597164842818},{"text":"I haven't heard from from from trauma and from the because the neurosurgeon basically saying that it's not.","start":829.40497,"end":836.44495,"sentiment":"neutral","sentiment_score":-0.22221820139222676},{"text":"I'll I'll forward it to you both there.","start":836.44495,"end":838.305,"sentiment":"neutral","sentiment_score":-0.08907924219965935},{"text":"Yeah.","start":840.605,"end":840.9,"sentiment":"neutral","sentiment_score":0.07766442000865936}],"sentiment":"neutral","sentiment_score":-0.12890842997443838,"num_words":37,"start":825.25,"end":840.9},{"sentences":[{"text":"Yeah.","start":844.5,"end":844.66003,"sentiment":"neutral","sentiment_score":0.0085129514336586},{"text":"Yeah.","start":844.66003,"end":845.14,"sentiment":"neutral","sentiment_score":-0.002217169851064682},{"text":"Look.","start":845.14,"end":845.54004,"sentiment":"neutral","sentiment_score":-0.03127583861351013},{"text":"Because, you know, like, the way the world is currently at the minute, you know, like, the cost of everything are obviously through the roof.","start":845.54004,"end":854.565,"sentiment":"neutral","sentiment_score":-0.23946169078350066},{"text":"You know, like, I know I I need to get something back.","start":854.645,"end":857.225,"sentiment":"neutral","sentiment_score":-0.26985614374279976}],"sentiment":"neutral","sentiment_score":-0.23124490128830075,"num_words":40,"start":844.5,"end":857.225},{"sentences":[{"text":"Yeah.","start":857.84503,"end":858.165,"sentiment":"neutral","sentiment_score":-0.11730653047561646},{"text":"Like, I've given MetLife probably 50 or $60,000 over the years over the last four or five years.","start":858.165,"end":863.705,"sentiment":"neutral","sentiment_score":-0.0870381902075476},{"text":"Yeah.","start":863.765,"end":864.085,"sentiment":"neutral","sentiment_score":-0.07136635482311249},{"text":"Even maybe maybe less.","start":864.085,"end":865.365,"sentiment":"neutral","sentiment_score":-0.15976175479590893},{"text":"I don't know why the whole thing is big.","start":865.365,"end":867.365,"sentiment":"negative","sentiment_score":-0.36186061633957756}],"sentiment":"neutral","sentiment_score":-0.17124705682649757,"num_words":33,"start":857.84503,"end":867.365},{"sentences":[{"text":"Yeah.","start":867.365,"end":867.605,"sentiment":"neutral","sentiment_score":-0.13732780516147614},{"text":"I like but it's they they need something better than when when I'm in need.","start":867.605,"end":873.2,"sentiment":"neutral","sentiment_score":-0.2208139975865682},{"text":"Okay?","start":875.34,"end":875.84,"sentiment":"neutral","sentiment_score":-0.07279449701309204},{"text":"No worries.","start":877.66003,"end":878.38,"sentiment":"neutral","sentiment_score":0.026796849444508553},{"text":"Well, I'll send I'll send this to you.","start":878.38,"end":880.14,"sentiment":"neutral","sentiment_score":0.11241166200488806}],"sentiment":"neutral","sentiment_score":-0.0951646396683322,"num_words":27,"start":867.365,"end":880.14},{"sentences":[{"text":"If you can come back to me with a with a a how you with how you go, that'll be that'll be much appreciated.","start":880.14,"end":889.265,"sentiment":"neutral","sentiment_score":0.29411191244920093},{"text":"Okay.","start":891.485,"end":891.985,"sentiment":"neutral","sentiment_score":0.1456717550754547},{"text":"No worries, Trudy.","start":892.845,"end":893.96497,"sentiment":"positive","sentiment_score":0.3544783443212509},{"text":"Thanks very much.","start":893.96497,"end":894.78296,"sentiment":"positive","sentiment_score":0.8423903584480286},{"text":"I forward you this now, and I forward it to Jamie too.","start":896.063,"end":898.94293,"sentiment":"neutral","sentiment_score":0.16919217879573503}],"sentiment":"neutral","sentiment_score":0.298262090877045,"num_words":43,"start":880.14,"end":898.94293},{"sentences":[{"text":"Okay.","start":898.94293,"end":899.34296,"sentiment":"neutral","sentiment_score":0.11424803733825684},{"text":"Thanks.","start":899.34296,"end":899.84296,"sentiment":"positive","sentiment_score":0.6481378674507141},{"text":"No worries.","start":901.10297,"end":901.66296,"sentiment":"neutral","sentiment_score":0.274983748793602},{"text":"Thanks.","start":901.66296,"end":901.983,"sentiment":"positive","sentiment_score":0.6118514537811279},{"text":"Bye bye.","start":901.983,"end":902.64294,"sentiment":"neutral","sentiment_score":0.3052090108394623}],"sentiment":"positive","sentiment_score":0.3620889825480325,"num_words":7,"start":898.94293,"end":902.64294},{"sentences":[{"text":"Bye bye.","start":904.22296,"end":904.88293,"sentiment":"neutral","sentiment_score":0.010672025382518768}],"sentiment":"neutral","sentiment_score":0.010672025382518768,"num_words":2,"start":904.22296,"end":904.88293}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Paul. How are you going?\n\nChannel 1: I'm not your address, sir. How are you?\n\nChannel 0: Yeah. Good. Been run off my feet all day, but that's okay.\n\nChannel 1: You've been on your phone running around all day. That's good. That's good. That's business is good.\n\nChannel 0: Yes.\n\nChannel 1: Look. I I spoke I got an email from Jayden this morning\n\nChannel 0: Yep.\n\nChannel 1: saying that he's not that they don't require any other information.\n\nChannel 0: Yeah.\n\nChannel 1: I spoke to Jamie this afternoon, and she's after something else. I don't know what's going on. It seems like nobody's being proactive in the whole scenario, and I I'm kind of fed up, to be really honest. I'm I'm fed up with the I'm fed up with the whole lot. And\n\nChannel 0: Okay.\n\nChannel 1: because I feel like they're just putting everything feel like they're putting everything off. Uh-huh. They're just delaying everything unintentionally. Yeah.\n\nChannel 0: Yeah. What did Jamie say that they need? Because I spoke to her\n\nChannel 1: So\n\nChannel 0: literally\n\nChannel 1: then\n\nChannel 0: yesterday.\n\nChannel 1: so she yes. Yes. So, basically, that that's what yes. So she asked for the financials the other day, which I gave, and she thought that\n\nChannel 0: Yes.\n\nChannel 1: was the last thing. And then today, she's asked me but she asked for a a a profit and loss statement for me. I said, I I I I don't need to give you that. I said, you know, like, I've\n\nChannel 0: No.\n\nChannel 1: given you\n\nChannel 0: And I\n\nChannel 1: my tax returns.\n\nChannel 0: correct. And I\n\nChannel 1: I've\n\nChannel 0: said\n\nChannel 1: given\n\nChannel 0: that\n\nChannel 1: you\n\nChannel 0: to her\n\nChannel 1: my tax returns. I said, I\n\nChannel 0: yeah.\n\nChannel 1: don't need to give you anything else. I said, they are my tax returns based on my my personal income. You I said, my business has nothing to do with my personal income. I said, you know, like, I've already disclosed that if I'm not working, I don't get paid. So if I don't\n\nChannel 0: Yeah.\n\nChannel 1: get paid, that's why I'm calling you. I said\n\nChannel 0: Yeah.\n\nChannel 1: I pay a premium to you to get or to to to to MetLife\n\nChannel 0: Mhmm.\n\nChannel 1: to oh, I'm sorry. You know? And I'm not really happy, to be really honest with you. Like, I I you know, I don't know when initially they got the initial documentation for the claim, but I feel like it's been dragged out for, like, three weeks.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: No. Because I\n\nChannel 1: yeah. And then\n\nChannel 0: yeah.\n\nChannel 1: she\n\nChannel 0: Sorry.\n\nChannel 1: goes, oh, can I have the chiropractor's details because I'm gonna call them to get a report from them stating that they manipulated your neck and her chest? Of course, they're not gonna they're like, the chiropractor is not going to admit. Like, if she didn't admit to me that she had hurt my neck, then why is she gonna admit to an insurance company?\n\nChannel 0: Yeah. But\n\nChannel 1: You know, like, that that's a big thing. Like, I know I said, you know, if you you gotta use your common sense and fairness to to re relate the two. Like, sciatica is not in your upper neck.\n\nChannel 0: Not not connected.\n\nChannel 1: They they don't they don't hold hand in hand. You know? You know, I'm waiting for the neurosurgeon to come back and send his letter. He said he'd send it today, but, yeah, like I said, obviously, it's yeah. It's after 05:00 now, so I doubt they'll be I doubt they'll be sending it.\n\nBut, yeah, like, it I I I feel like I've just yeah. I just feel like it's a disaster. You know? I don't understand why I'm why I'm why I pay a premium to them, and I I pay a premium to be insured for something, and then I feel like I have to prove everything. Yeah?\n\nChannel 0: Yeah. Generally, like, I've I've been through many claims, and and all they're looking for is just, I guess, the the series of events as to what's happened, why it's happened, and go to the, like, the corresponding doctors or treating doctors to, you know, confirm, obviously, what you're saying in terms of\n\nChannel 1: Yeah. But\n\nChannel 0: the\n\nChannel 1: it\n\nChannel 0: injury, illness,\n\nChannel 1: no.\n\nChannel 0: or\n\nChannel 1: No.\n\nChannel 0: or\n\nChannel 1: No. It's all there. Like, it's it's all there.\n\nChannel 0: Yeah.\n\nChannel 1: It's on the, like, the emergency department, you know, stuff that I sent\n\nChannel 0: Statement.\n\nChannel 1: through there, like, the discharge\n\nChannel 0: Yeah.\n\nChannel 1: paper paper. It's there. Then there is the letter from my own GP. He basically said that, you know, my neck was manipulated on x and I haven't worked things. You know?\n\nChannel 0: Yeah.\n\nChannel 1: It's on the the surgical report that, you know, it's due to a a neck manipulation. It's on the hospital discharge papers that that from the surgical side that it's it's basically it's been it was in February 26 following a chiropractic manipulation. Like, what more do they want? Do they want me to walk up to the office and show them the scar?\n\nChannel 0: Yeah. No. I don't don't think they need that that much, but,\n\nChannel 1: Yeah. No. But\n\nChannel 0: no,\n\nChannel 1: that\n\nChannel 0: I\n\nChannel 1: that like, that's\n\nChannel 0: that's\n\nChannel 1: what it\n\nChannel 0: what\n\nChannel 1: feels\n\nChannel 0: it\n\nChannel 1: like. It feels like they're, you know, like it feels like they keep delaying\n\nChannel 0: feels like.\n\nChannel 1: the inevitable. You know?\n\nChannel 0: Yeah.\n\nChannel 1: And it, like, you know and I know Maddie Madison was handling it, and she got let go or when she left or, like, whatever\n\nChannel 0: Yeah.\n\nChannel 1: happened. But\n\nChannel 0: She\n\nChannel 1: that\n\nChannel 0: left.\n\nChannel 1: shouldn't be that should not put a delay on my behalf\n\nChannel 0: No. And\n\nChannel 1: because\n\nChannel 0: nothing\n\nChannel 1: I have\n\nChannel 0: nothing\n\nChannel 1: provided\n\nChannel 0: in this office, yeah, nothing in this office has.\n\nChannel 1: yeah.\n\nChannel 0: As soon as you've provided anything to us, it's been sent straight\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: through\n\nChannel 1: Look. I I to\n\nChannel 0: to\n\nChannel 1: be\n\nChannel 0: MetLife.\n\nChannel 1: to be really the reason I asked you was I I find that you're a bit more open. Caden kinda just kinda fobbs me off. Like,\n\nChannel 0: Yeah.\n\nChannel 1: if I can deal with you, that'd be better. I feel like he's not\n\nChannel 0: Yeah.\n\nChannel 1: very proactive.\n\nChannel 0: Yeah. No. That's\n\nChannel 1: Yeah.\n\nChannel 0: absolutely\n\nChannel 1: And I like,\n\nChannel 0: fine.\n\nChannel 1: that's that's me being just like, me being really honest.\n\nChannel 0: Honest?\n\nChannel 1: You\n\nChannel 0: No.\n\nChannel 1: know,\n\nChannel 0: That's\n\nChannel 1: that's nothing\n\nChannel 0: fine.\n\nChannel 1: I'm I'm really quite frustrated with the whole scenario from MetLife. I I really am quite annoyed with the whole scenario because I feel\n\nChannel 0: Yeah.\n\nChannel 1: like I pay a premium to be paid on thirty days. My information goes in. I should be it should be crystal clear. You know? Like, it is crystal clear.\n\nYou know? Like, if if they're after if they're after information, it should be all initially after the first correction. It feels like somebody there is not doing the job correctly.\n\nChannel 0: Yeah. Someone\n\nChannel 1: You\n\nChannel 0: has\n\nChannel 1: know?\n\nChannel 0: someone has failed to ask the the\n\nChannel 1: So\n\nChannel 0: required\n\nChannel 1: somebody somebody across the line hasn't failed, you know, like, appear I guess I said to Jamie, I get asked for information. Last Wednesday, I was asked for my financials. I provided them on Wednesday. Alright? I gave them to her on Wednesday.\n\nWhy she's only looking at them today is like, it's a whole load. Yeah. It's here. It it like, it's it's bad.\n\nChannel 0: Yeah.\n\nChannel 1: It's\n\nChannel 0: Yeah.\n\nChannel 1: bad.\n\nChannel 0: And I because I spoke to Jamie last Friday. I spoke\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: And\n\nChannel 0: Jamie\n\nChannel 1: she she\n\nChannel 0: for\n\nChannel 1: yeah.\n\nChannel 0: the first\n\nChannel 1: And she\n\nChannel 0: time.\n\nChannel 1: said she was looking at it.\n\nChannel 0: Yes. And\n\nChannel 1: So\n\nChannel 0: she\n\nChannel 1: I don't\n\nChannel 0: yeah.\n\nChannel 1: know\n\nChannel 0: She\n\nChannel 1: I don't know how she how many days she needs to look at it. It's like it should all the information should be there. She said she should have a spreadsheet of the information that she needs\n\nChannel 0: yeah. Was it even\n\nChannel 1: and then\n\nChannel 0: because\n\nChannel 1: go.\n\nChannel 0: if I remember correctly, she even said that, like, there there is information to do with the, like, the business and the company and stuff like that in there, like, in the tax return. Like, it has business information included in it. Like, it's obviously your personal tax return, but correct me if I'm wrong, you're a sole trader.\n\nChannel 1: Correct. Yeah. So, like, my\n\nChannel 0: Yeah.\n\nChannel 1: the the business is me.\n\nChannel 0: Correct.\n\nChannel 1: You know?\n\nChannel 0: And\n\nChannel 1: Like,\n\nChannel 0: that's\n\nChannel 1: so\n\nChannel 0: why that's that's\n\nChannel 1: if\n\nChannel 0: the conversation I'd had with her because she said she needed a profit and loss statement, and I said, look. He's a sole trader. Like, he's a sole trader. You you're you're probably not gonna get that from him. He may be able to provide it, but, realistically, he's a sole trader.\n\nHe's not working. He's not earning. He is his business.\n\nChannel 1: Yeah.\n\nChannel 0: He runs through an ABN. Like, you know, it might be contract work, whatever the case may be, but if he's not working, he's not earning.\n\nChannel 1: Correct.\n\nChannel 0: And and then she had a look through. She opened up the the the financials, and she was like, oh, look. There looks like there's a bit of a a a depreciation schedule and and a bunch of stuff here. And I was like, yep. That makes sense.\n\nHe is his business, and there's everything you would possibly need is probably included in that. And she's like, okay. Cool. I was like, perfect.\n\nChannel 1: Yeah.\n\nChannel 0: Shouldn't\n\nChannel 1: Let\n\nChannel 0: need\n\nChannel 1: me share\n\nChannel 0: anything more.\n\nChannel 1: yeah. Like it's yeah. Correct. Correct. You shouldn't have to come back to me\n\nChannel 0: Yeah.\n\nChannel 1: today\n\nChannel 0: You're\n\nChannel 1: and\n\nChannel 0: not\n\nChannel 1: kinda\n\nChannel 0: a you're\n\nChannel 1: go, well,\n\nChannel 0: not a\n\nChannel 1: I\n\nChannel 0: company\n\nChannel 1: need\n\nChannel 0: or a corporate trust\n\nChannel 1: I\n\nChannel 0: or anything like that. We're\n\nChannel 1: yeah.\n\nChannel 0: we're not\n\nChannel 1: Like,\n\nChannel 0: looking\n\nChannel 1: she\n\nChannel 0: at\n\nChannel 1: goes,\n\nChannel 0: anything\n\nChannel 1: oh, I\n\nChannel 0: massive.\n\nChannel 1: need I need I need your can you break down a proper and lost? I said, no. You you have my tax return. I said, you do not need anything else. I don't need to put anything else down from it.\n\nI said I'm giving you every bit of information you requested today.\n\nChannel 0: Yes.\n\nChannel 1: I said, you know, I shouldn't have to wait three days and then or a week, and then you ask me for more information.\n\nChannel 0: Yeah.\n\nChannel 1: You know, like, how would it you know? And she goes, well well, it's she goes, your financials are all good. I had a look at them. I said, well, even if they weren't, I said I pay a premium to have that figure covered, then I should be still covered. She goes,\n\nChannel 0: Yeah.\n\nChannel 1: oh, no. It doesn't work that way. I said, well, how how does it work that way? You know? You know, like, if you pay a premium for something, then, you know, if I have to pay a premium for $20,000 a month and I didn't I was only making $10,000 a month, I'm still paying the premium for 10,000 or for 20,000 a month.\n\nSo I should be paid 20,000 a month, isn't it? You\n\nChannel 0: Yeah.\n\nChannel 1: know?\n\nChannel 0: Yes\n\nChannel 1: And if\n\nChannel 0: and\n\nChannel 1: you're\n\nChannel 0: yes\n\nChannel 1: paying\n\nChannel 0: and no. Yeah. The the frustrating thing about that is that you can never be better off on a claim than you are working. So if it if it's if you're paying for $20,000 a month and you were only earning 10,000, Jamie is correct that you'd only be earn 10,000 because\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: But\n\nChannel 0: you\n\nChannel 1: then\n\nChannel 0: paid\n\nChannel 1: they should refund the difference. They should refund the difference. They should go, oh, hang on a second. There should be a refund on based on your policy. It was incorrect.\n\nThat's how that's how I see it. That's a normal stuff with\n\nChannel 0: Yeah.\n\nChannel 1: that as well.\n\nChannel 0: Yeah. So what did Jamie what what was what did the, I guess, the outcome of the conversation with Jamie amount to?\n\nChannel 1: Sorry?\n\nChannel 0: So what did like, at the rest like, at the conclusion of the conversation with Jamie, what was the outcome?\n\nChannel 1: So she go like, she so she goes, oh, I need a medical doctor to say that you that your sciatica was not related to your upper back. I was I was in the documentation that you've been given that it's that it's not. It's a little common sense would would state that that is quite obvious. And she goes, well, even with the common sense, she goes, we still need a medical doctor. She goes, I'm gonna reach out to the chiropractor.\n\nI said, well, a chiropractor is not a medical doctor.\n\nChannel 0: Alright. They're not a medical doctor.\n\nChannel 1: They're not medical doctors, should they? I don't think they are in a while, but\n\nChannel 0: No. They're not.\n\nChannel 1: Right. So a letter from her doesn't matter in a while. And as well as that, you know, my thing is,\n\nChannel 0: Yeah.\n\nChannel 1: like, she is not going to openly admit that she manipulated my neck and caused\n\nChannel 0: Cause\n\nChannel 1: this because then she because then she's liable.\n\nChannel 0: yeah.\n\nChannel 1: Is that correct?\n\nChannel 0: I mean, I would assume that, yeah, they're not\n\nChannel 1: Yeah.\n\nChannel 0: gonna\n\nChannel 1: So\n\nChannel 0: very unlikely\n\nChannel 1: I\n\nChannel 0: that she would.\n\nChannel 1: correct. That's how I see it. Very, very unlikely that she would, and I think that's a bad move for everybody across the board if she does it that way.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: I can't imagine it's what she's gonna be doing, making a overarching statement like that.\n\nChannel 1: Yeah. So, like, I don't know. I like I'm yeah. I'm I I I I kind of yeah. Like, it's it's it's just not a yeah, it's not I'm not in a good place in relation to this.\n\nI've already gone through it now. I don't need to be\n\nChannel 0: Yeah.\n\nChannel 1: dealing with this on a daily basis that, you know, like, as I explained to you already, that the bills keep coming. Like, I've I'm, like, $10,000 out of pocket for medical bills, and I'm, you know, two months out of work.\n\nChannel 0: Yes. Yeah. Okay.\n\nChannel 1: Yeah. So, like, I don't know. Like, I I I I don't know how it gets resolved. We talked to somebody in upper management that is beyond Jamie or I don't know. I don't know.\n\nThat's why I'm reaching out to you. I I like I had a friend told me that you I deal with you guys.\n\nChannel 0: Yes.\n\nChannel 1: I don't know.\n\nChannel 0: I can 100% escalate it. I can I I I can put it over Jamie's head? I have I have a BDM. I'll give him a call now because he works stupid hours anyway, so I'll give him a call\n\nChannel 1: Does does that does that does that not\n\nChannel 0: now.\n\nChannel 1: sound reasonable?\n\nChannel 0: It it definitely does. Like, I I very, very, very much understand where you're coming from. It's you know, you've you've supplied all the details that are required to be supplied. You've provided them with sufficient evidence. I I can't see why they would be going to, like, a a medical I don't I can't see why they'd be going to the chiropractor for the information\n\nChannel 1: Like,\n\nChannel 0: when\n\nChannel 1: but,\n\nChannel 0: your\n\nChannel 1: yeah, going\n\nChannel 0: GP\n\nChannel 1: to a\n\nChannel 0: provided\n\nChannel 1: chiropractor\n\nChannel 0: it.\n\nChannel 1: to ask them to to basically openly admit them admit something is like, that's probably the worst, like, thing I ever heard, you know, because she's gonna deny, you know. I\n\nChannel 0: Yeah. It's not gonna\n\nChannel 1: I\n\nChannel 0: be a positive outcome in your favor for sure.\n\nChannel 1: I\n\nChannel 0: Versus, like,\n\nChannel 1: yeah. Yeah.\n\nChannel 0: when when you're at the GP yesterday, you ended up getting a a letter of\n\nChannel 1: No. He wouldn't he would he because he had no record of hang on. It might be so close. Oh, here we go. Here we go.\n\nWe got a letter, I think. Okay. I got it. Yeah. I got it in Whitey here now Anyway yeah.\n\nI haven't heard from from from trauma and from the because the neurosurgeon basically saying that it's not. I'll I'll forward it to you both there.\n\nChannel 0: Yeah. Okay. Perfect. Yes. Definitely.\n\nChannel 1: Yeah.\n\nChannel 0: And I'm gonna give my BDM a call and escalate things.\n\nChannel 1: Yeah. Yeah. Look. Because, you know, like, the way the world is currently at the minute, you know, like, the cost of everything are obviously through the roof. You know, like, I know\n\nChannel 0: Yeah.\n\nChannel 1: I I need to get something back. Yeah. Like,\n\nChannel 0: Needed\n\nChannel 1: I've given\n\nChannel 0: immediate\n\nChannel 1: MetLife\n\nChannel 0: income.\n\nChannel 1: probably 50 or $60,000 over the years over the last four or five years. Yeah. Even\n\nChannel 0: Yeah.\n\nChannel 1: maybe maybe less. I don't know why the whole thing is big. Yeah. I like but it's they they need something better than when when I'm in need.\n\nChannel 0: Yeah. You need the income. You're\n\nChannel 1: Okay?\n\nChannel 0: struggling. Okay. If\n\nChannel 1: No\n\nChannel 0: you send\n\nChannel 1: worries.\n\nChannel 0: that to\n\nChannel 1: Well,\n\nChannel 0: me,\n\nChannel 1: I'll send\n\nChannel 0: I'll\n\nChannel 1: I'll send this to you. If you can come back to me\n\nChannel 0: yeah. Yeah.\n\nChannel 1: with a with a a how you with how you go, that'll be that'll be much appreciated.\n\nChannel 0: I definitely can. I'll give him a\n\nChannel 1: Okay.\n\nChannel 0: call now.\n\nChannel 1: No worries, Trudy. Thanks very much.\n\nChannel 0: That's okay.\n\nChannel 1: I\n\nChannel 0: Talk\n\nChannel 1: forward\n\nChannel 0: soon.\n\nChannel 1: you this now, and I forward it\n\nChannel 0: Yes.\n\nChannel 1: to Jamie too. Okay.\n\nChannel 0: Yes.\n\nChannel 1: Thanks.\n\nChannel 0: Yes. Send it to both of us. Yeah.\n\nChannel 1: No worries. Thanks. Bye bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":2.72,"end":3.12,"sentiment":"neutral","sentiment_score":0.08487113565206528},{"text":"How are you going?","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.09397957660257816}],"sentiment":"neutral","sentiment_score":0.09094342961907387,"channel":0,"num_words":6,"start":2.72,"end":3.9399998},{"sentences":[{"text":"I'm not your address, sir.","start":4.4,"end":5.44,"sentiment":"neutral","sentiment_score":-0.03535065017640591},{"text":"How are you?","start":5.44,"end":6.18,"sentiment":"neutral","sentiment_score":0.012019030439356962}],"sentiment":"neutral","sentiment_score":-0.01758701994549483,"channel":1,"num_words":8,"start":4.4,"end":6.18},{"sentences":[{"text":"Yeah.","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.08556235581636429},{"text":"Good.","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":0.23147132992744449},{"text":"Been run off my feet all day, but that's okay.","start":7.12,"end":9.86,"sentiment":"neutral","sentiment_score":-0.06143520511686802}],"sentiment":"neutral","sentiment_score":-0.02477653045207262,"channel":0,"num_words":12,"start":6.3999996,"end":9.86},{"sentences":[{"text":"You've been on your phone running around all day.","start":9.44,"end":11.28,"sentiment":"neutral","sentiment_score":0.2441784275902642},{"text":"That's good.","start":11.28,"end":11.84,"sentiment":"positive","sentiment_score":0.6196805238723755},{"text":"That's good.","start":11.84,"end":12.555,"sentiment":"positive","sentiment_score":0.6046753823757172},{"text":"That's business is good.","start":12.555,"end":14.255,"sentiment":"positive","sentiment_score":0.45604923367500305}],"sentiment":"positive","sentiment_score":0.38061850561815147,"channel":1,"num_words":17,"start":9.44,"end":14.255},{"sentences":[{"text":"Yes.","start":14.575001,"end":15.075001,"sentiment":"neutral","sentiment_score":0.12180288136005402}],"sentiment":"neutral","sentiment_score":0.12180288136005402,"channel":0,"num_words":1,"start":14.575001,"end":15.075001},{"sentences":[{"text":"Look.","start":14.795,"end":15.195,"sentiment":"neutral","sentiment_score":0.05277670547366142},{"text":"I I spoke I got an email from Jayden this morning","start":15.195,"end":18.735,"sentiment":"neutral","sentiment_score":-0.010627441870217974}],"sentiment":"neutral","sentiment_score":-0.0053437629248946905,"channel":1,"num_words":12,"start":14.795,"end":18.735},{"sentences":[{"text":"Yep.","start":19.295,"end":19.795,"sentiment":"neutral","sentiment_score":0.004803819581866264}],"sentiment":"neutral","sentiment_score":0.004803819581866264,"channel":0,"num_words":1,"start":19.295,"end":19.795},{"sentences":[{"text":"saying that he's not that they don't require any other information.","start":20.475,"end":24.415,"sentiment":"neutral","sentiment_score":-0.0408364569937641}],"sentiment":"neutral","sentiment_score":-0.0408364569937641,"channel":1,"num_words":11,"start":20.475,"end":24.415},{"sentences":[{"text":"Yeah.","start":24.19,"end":24.69,"sentiment":"neutral","sentiment_score":-0.044913046061992645}],"sentiment":"neutral","sentiment_score":-0.044913046061992645,"channel":0,"num_words":1,"start":24.19,"end":24.69},{"sentences":[{"text":"I spoke to Jamie this afternoon, and she's after something else.","start":24.795,"end":28.41,"sentiment":"neutral","sentiment_score":-0.08737796578894962},{"text":"I don't know what's going on.","start":28.89,"end":30.01,"sentiment":"neutral","sentiment_score":-0.25749078889687854},{"text":"It seems like nobody's being proactive in the whole scenario, and I I'm kind of fed up, to be really honest.","start":30.01,"end":36.329998,"sentiment":"negative","sentiment_score":-0.3369010821694419},{"text":"I'm I'm fed up with the I'm fed up with the whole lot.","start":36.329998,"end":38.989998,"sentiment":"negative","sentiment_score":-0.44924028561665463},{"text":"And","start":39.93,"end":40.33,"sentiment":"neutral","sentiment_score":-0.22610542178153992}],"sentiment":"neutral","sentiment_score":-0.3009087349503086,"channel":1,"num_words":52,"start":24.795,"end":40.33},{"sentences":[{"text":"Okay.","start":40.305,"end":40.805,"sentiment":"neutral","sentiment_score":-0.27227240800857544}],"sentiment":"neutral","sentiment_score":-0.27227240800857544,"channel":0,"num_words":1,"start":40.305,"end":40.805},{"sentences":[{"text":"because I feel like they're just putting everything feel like they're putting everything off.","start":40.33,"end":45.485,"sentiment":"negative","sentiment_score":-0.4591841314520155},{"text":"Uh-huh.","start":45.485,"end":45.985,"sentiment":"neutral","sentiment_score":-0.30118313431739807},{"text":"They're just delaying everything unintentionally.","start":46.364998,"end":48.465,"sentiment":"negative","sentiment_score":-0.5587496519088745},{"text":"Yeah.","start":48.765,"end":49.265,"sentiment":"neutral","sentiment_score":-0.10769404470920564}],"sentiment":"negative","sentiment_score":-0.4586287275666282,"channel":1,"num_words":21,"start":40.33,"end":49.265},{"sentences":[{"text":"Yeah.","start":49.52,"end":50.0,"sentiment":"neutral","sentiment_score":-0.05284656956791878},{"text":"What did Jamie say that they need?","start":50.0,"end":51.78,"sentiment":"neutral","sentiment_score":-0.044692273650850566},{"text":"Because I spoke to her","start":51.84,"end":52.72,"sentiment":"neutral","sentiment_score":-0.021462059766054153}],"sentiment":"neutral","sentiment_score":-0.03638482953493412,"channel":0,"num_words":13,"start":49.52,"end":52.72},{"sentences":[{"text":"So","start":52.684998,"end":52.844997,"sentiment":"neutral","sentiment_score":-0.016921713948249817}],"sentiment":"neutral","sentiment_score":-0.016921713948249817,"channel":1,"num_words":1,"start":52.684998,"end":52.844997},{"sentences":[{"text":"literally","start":52.72,"end":53.12,"sentiment":"neutral","sentiment_score":-0.05062808096408844}],"sentiment":"neutral","sentiment_score":-0.05062808096408844,"channel":0,"num_words":1,"start":52.72,"end":53.12},{"sentences":[{"text":"then","start":52.844997,"end":53.344997,"sentiment":"neutral","sentiment_score":-0.015501974150538445}],"sentiment":"neutral","sentiment_score":-0.015501974150538445,"channel":1,"num_words":1,"start":52.844997,"end":53.344997},{"sentences":[{"text":"yesterday.","start":53.12,"end":53.62,"sentiment":"neutral","sentiment_score":-0.013438264839351175}],"sentiment":"neutral","sentiment_score":-0.013438264839351175,"channel":0,"num_words":1,"start":53.12,"end":53.62},{"sentences":[{"text":"so 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send","start":878.54,"end":878.86,"sentiment":"neutral","sentiment_score":0.12306537479162216}],"sentiment":"neutral","sentiment_score":0.12306537479162216,"channel":1,"num_words":2,"start":878.54,"end":878.86},{"sentences":[{"text":"I'll","start":878.77997,"end":879.01996,"sentiment":"neutral","sentiment_score":0.1220107525587082}],"sentiment":"neutral","sentiment_score":0.1220107525587082,"channel":0,"num_words":1,"start":878.77997,"end":879.01996},{"sentences":[{"text":"I'll send this to you.","start":878.86,"end":880.14,"sentiment":"neutral","sentiment_score":0.11410492211580277},{"text":"If you can come back to me","start":880.14,"end":881.68,"sentiment":"neutral","sentiment_score":0.13300293045384542}],"sentiment":"neutral","sentiment_score":0.12512876031299433,"channel":1,"num_words":12,"start":878.86,"end":881.68},{"sentences":[{"text":"yeah.","start":882.45996,"end":882.54,"sentiment":"neutral","sentiment_score":0.1339648962020874},{"text":"Yeah.","start":882.54,"end":883.04,"sentiment":"neutral","sentiment_score":0.2841823101043701}],"sentiment":"neutral","sentiment_score":0.20907360315322876,"channel":0,"num_words":2,"start":882.45996,"end":883.04},{"sentences":[{"text":"with a with a a how you with how you go, that'll be that'll be much appreciated.","start":883.74,"end":889.265,"sentiment":"positive","sentiment_score":0.3604509050355238}],"sentiment":"positive","sentiment_score":0.3604509050355238,"channel":1,"num_words":17,"start":883.74,"end":889.265},{"sentences":[{"text":"I definitely can.","start":889.675,"end":890.795,"sentiment":"positive","sentiment_score":0.3392140790820122},{"text":"I'll give him a","start":890.795,"end":891.515,"sentiment":"neutral","sentiment_score":0.14778371341526508}],"sentiment":"neutral","sentiment_score":0.22982529870101384,"channel":0,"num_words":7,"start":889.675,"end":891.515},{"sentences":[{"text":"Okay.","start":891.485,"end":891.985,"sentiment":"neutral","sentiment_score":0.1456717550754547}],"sentiment":"neutral","sentiment_score":0.1456717550754547,"channel":1,"num_words":1,"start":891.485,"end":891.985},{"sentences":[{"text":"call now.","start":891.515,"end":892.175,"sentiment":"neutral","sentiment_score":0.16260473430156708}],"sentiment":"neutral","sentiment_score":0.16260473430156708,"channel":0,"num_words":2,"start":891.515,"end":892.175},{"sentences":[{"text":"No worries, Trudy.","start":892.845,"end":893.96497,"sentiment":"positive","sentiment_score":0.3544783443212509},{"text":"Thanks very much.","start":893.96497,"end":894.78296,"sentiment":"positive","sentiment_score":0.8423903584480286}],"sentiment":"positive","sentiment_score":0.5984343513846397,"channel":1,"num_words":6,"start":892.845,"end":894.78296},{"sentences":[{"text":"That's okay.","start":895.183,"end":896.0029,"sentiment":"positive","sentiment_score":0.5053124725818634}],"sentiment":"positive","sentiment_score":0.5053124725818634,"channel":0,"num_words":2,"start":895.183,"end":896.0029},{"sentences":[{"text":"I","start":896.063,"end":896.22296,"sentiment":"neutral","sentiment_score":0.15491138398647308}],"sentiment":"neutral","sentiment_score":0.15491138398647308,"channel":1,"num_words":1,"start":896.063,"end":896.22296},{"sentences":[{"text":"Talk","start":896.063,"end":896.38293,"sentiment":"neutral","sentiment_score":0.2472628653049469}],"sentiment":"neutral","sentiment_score":0.2472628653049469,"channel":0,"num_words":1,"start":896.063,"end":896.38293},{"sentences":[{"text":"forward","start":896.22296,"end":896.623,"sentiment":"neutral","sentiment_score":0.30587974190711975}],"sentiment":"neutral","sentiment_score":0.30587974190711975,"channel":1,"num_words":1,"start":896.22296,"end":896.623},{"sentences":[{"text":"soon.","start":896.38293,"end":896.88293,"sentiment":"neutral","sentiment_score":0.16266223788261414}],"sentiment":"neutral","sentiment_score":0.16266223788261414,"channel":0,"num_words":1,"start":896.38293,"end":896.88293},{"sentences":[{"text":"you this now, and I forward it","start":896.623,"end":898.063,"sentiment":"neutral","sentiment_score":0.1412002444267273}],"sentiment":"neutral","sentiment_score":0.1412002444267273,"channel":1,"num_words":7,"start":896.623,"end":898.063},{"sentences":[{"text":"Yes.","start":897.983,"end":898.483,"sentiment":"neutral","sentiment_score":0.15335042774677277}],"sentiment":"neutral","sentiment_score":0.15335042774677277,"channel":0,"num_words":1,"start":897.983,"end":898.483},{"sentences":[{"text":"to Jamie too.","start":898.063,"end":898.94293,"sentiment":"neutral","sentiment_score":0.1937044362227122},{"text":"Okay.","start":898.94293,"end":899.34296,"sentiment":"neutral","sentiment_score":0.11424803733825684}],"sentiment":"neutral","sentiment_score":0.17384033650159836,"channel":1,"num_words":4,"start":898.063,"end":899.34296},{"sentences":[{"text":"Yes.","start":899.10297,"end":899.34296,"sentiment":"neutral","sentiment_score":0.15663959085941315}],"sentiment":"neutral","sentiment_score":0.15663959085941315,"channel":0,"num_words":1,"start":899.10297,"end":899.34296},{"sentences":[{"text":"Thanks.","start":899.34296,"end":899.84296,"sentiment":"positive","sentiment_score":0.6481378674507141}],"sentiment":"positive","sentiment_score":0.6481378674507141,"channel":1,"num_words":1,"start":899.34296,"end":899.84296},{"sentences":[{"text":"Yes.","start":899.34296,"end":899.58295,"sentiment":"neutral","sentiment_score":0.2074594497680664},{"text":"Send it to both of us.","start":899.58295,"end":900.78296,"sentiment":"positive","sentiment_score":0.46936461329460144},{"text":"Yeah.","start":900.78296,"end":901.28296,"sentiment":"neutral","sentiment_score":0.25302964448928833}],"sentiment":"positive","sentiment_score":0.4095845967531204,"channel":0,"num_words":8,"start":899.34296,"end":901.28296},{"sentences":[{"text":"No worries.","start":901.10297,"end":901.66296,"sentiment":"neutral","sentiment_score":0.274983748793602},{"text":"Thanks.","start":901.66296,"end":901.983,"sentiment":"positive","sentiment_score":0.6118514537811279},{"text":"Bye bye.","start":901.983,"end":902.64294,"sentiment":"neutral","sentiment_score":0.3052090108394623}],"sentiment":"positive","sentiment_score":0.3544473946094513,"channel":1,"num_words":5,"start":901.10297,"end":902.64294},{"sentences":[{"text":"Bye.","start":903.183,"end":903.683,"sentiment":"neutral","sentiment_score":0.1800897717475891}],"sentiment":"neutral","sentiment_score":0.1800897717475891,"channel":0,"num_words":1,"start":903.183,"end":903.683},{"sentences":[{"text":"Bye bye.","start":904.22296,"end":904.88293,"sentiment":"neutral","sentiment_score":0.010672025382518768}],"sentiment":"neutral","sentiment_score":0.010672025382518768,"channel":1,"num_words":2,"start":904.22296,"end":904.88293}]},"summary":{"result":"success","short":"The customer is upset with MetLife for rushing and delaying claims, causing frustration with the situation and causing a premium. They express frustration with the coverage and the possibility of being reimbursed for a premium. The customer is annoyed with the whole scenario and feels like they have to pay a premium. The customer is frustrated with the MetLife scenario and expresses their desire for a better income. The representative reassures them that they will receive a refund and offers to escalate the matter."},"intents":{"segments":[{"text":"goes, oh, can I have the chiropractor's details because I'm gonna call them to get a report from them stating that they manipulated your neck and her chest?","start_word":391,"end_word":418,"intents":[{"intent":"Request chiropractic report","confidence_score":0.054455366}]},{"text":"Last Wednesday, I was asked for my financials. I provided them on Wednesday.","start_word":1124,"end_word":1136,"intents":[{"intent":"Request information for financials","confidence_score":0.000009938591}]},{"text":"You shouldn't have to come back to me Yeah.","start_word":1513,"end_word":1521,"intents":[{"intent":"Clarify communication","confidence_score":0.013310292}]},{"text":"So a letter from her doesn't matter in a while. And as well as that, you know, my thing is, Yeah.","start_word":2042,"end_word":2062,"intents":[{"intent":"Clarify communication","confidence_score":0.1451203}]},{"text":"I have I have a BDM. I'll give him a call now because he works stupid hours anyway, so I'll give him a call Does does that does that does that not now. sound reasonable?","start_word":2329,"end_word":2363,"intents":[{"intent":"Assist bdm","confidence_score":0.000014316625}]},{"text":"to ask them to to basically openly admit them admit something is like, that's probably the worst, like, thing I ever heard, you know, because she's gonna deny, you know. I Yeah.","start_word":2442,"end_word":2473,"intents":[{"intent":"Express dissatisfaction and ask to admit","confidence_score":6.865521e-7}]},{"text":"I haven't heard from from from trauma and from the because the neurosurgeon basically saying that it's not. I'll I'll forward it to you both there. Yeah.","start_word":2553,"end_word":2579,"intents":[{"intent":"Forward letter","confidence_score":0.3744089},{"intent":"Receive letter from trauma","confidence_score":0.003898131}]},{"text":"Like, Needed I've given immediate MetLife income. probably 50 or $60,000 over the years over the last four or five years. Yeah.","start_word":2638,"end_word":2659,"intents":[{"intent":"Explain need for income","confidence_score":0.010474114}]},{"text":"that to Well, me, I'll send I'll I'll send this to you. If you can come back to me yeah.","start_word":2704,"end_word":2723,"intents":[{"intent":"Send letter","confidence_score":0.0763517},{"intent":"Send letter","confidence_score":0.08145633}]},{"text":"with a with a a how you with how you go, that'll be that'll be much appreciated. I definitely can.","start_word":2725,"end_word":2744,"intents":[{"intent":"Provide feedback","confidence_score":0.031591084}]}]},"sentiments":{"segments":[{"text":"Hi, Paul. How are you going? I'm not your address, sir. How are you? Yeah. Good. Been run off my feet all day, but that's okay. You've been on your phone running around all day.","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.06869450211524963},{"text":"That's good. That's good. That's business is good.","start_word":35,"end_word":42,"sentiment":"positive","sentiment_score":0.5520591139793396},{"text":"Yes. Look. I I spoke I got an email from Jayden this morning Yep. saying that he's not that they don't require any other information. Yeah. I spoke to Jamie this afternoon, and she's after something else. I don't know what's going on.","start_word":43,"end_word":85,"sentiment":"neutral","sentiment_score":-0.07169763743877411},{"text":"It seems like nobody's being proactive in the whole scenario, and I I'm kind of fed up, to be really honest. I'm I'm fed up with the I'm fed up with the whole lot.","start_word":86,"end_word":119,"sentiment":"negative","sentiment_score":-0.3722670972347259},{"text":"And Okay.","start_word":120,"end_word":121,"sentiment":"neutral","sentiment_score":-0.256883442401886},{"text":"because I feel like they're just putting everything feel like they're putting everything off.","start_word":122,"end_word":135,"sentiment":"negative","sentiment_score":-0.470215767621994},{"text":"Uh-huh.","start_word":136,"end_word":136,"sentiment":"neutral","sentiment_score":-0.30118313431739807},{"text":"They're just delaying everything unintentionally.","start_word":137,"end_word":141,"sentiment":"negative","sentiment_score":-0.549251139163971},{"text":"Yeah. Yeah. What did Jamie say that they need? Because I spoke to her So literally then yesterday. so she yes. Yes. So, basically, that that's what yes. So she asked for the financials the other day, which I gave, and she thought that Yes. was the last thing. And then today, she's asked me but she asked for a a a profit and loss statement for me. I said, I I I I don't need to give you that. I said, you know, like, I've No. given you And I my tax returns. correct. And I I've said given that you to her my tax returns. I said, I yeah. don't need to give you anything else. I said, they are my tax returns based on my my personal income. You I said, my business has nothing to do with my personal income. I said, you know, like, I've already disclosed that if I'm not working, I don't get paid. So if I don't Yeah. get paid, that's why I'm calling you. I said Yeah. I pay a premium to you to get or to to to to MetLife Mhmm. to oh, I'm sorry. You know?","start_word":142,"end_word":338,"sentiment":"neutral","sentiment_score":-0.05720166489481926},{"text":"And I'm not really happy, to be really honest with you. Like, I I you know, I don't know when initially they got the initial documentation for the claim, but I feel like it's been dragged out for, like, three weeks.","start_word":339,"end_word":379,"sentiment":"negative","sentiment_score":-0.5881337523460388},{"text":"Yeah. So No. Because I yeah. And then yeah. she Sorry. goes, oh, can I have the chiropractor's details because I'm gonna call them to get a report from them stating that they manipulated your neck and her chest? Of course, they're not gonna they're like, the chiropractor is not going to admit.","start_word":380,"end_word":432,"sentiment":"neutral","sentiment_score":-0.22758731245994568},{"text":"Like, if she didn't admit to me that she had hurt my neck, then why is she gonna admit to an insurance company?","start_word":433,"end_word":455,"sentiment":"negative","sentiment_score":-0.39536699652671814},{"text":"Yeah. But You know, like, that that's a big thing. Like, I know I said, you know, if you you gotta use your common sense and fairness to to re relate the two. Like, sciatica is not in your upper neck. Not not connected.","start_word":456,"end_word":499,"sentiment":"neutral","sentiment_score":-0.22026270627975464},{"text":"They they don't they don't hold hand in hand.","start_word":500,"end_word":508,"sentiment":"negative","sentiment_score":-0.3418534994125366},{"text":"You know? You know, I'm waiting for the neurosurgeon to come back and send his letter. He said he'd send it today, but, yeah, like I said, obviously, it's yeah.","start_word":509,"end_word":538,"sentiment":"neutral","sentiment_score":-0.15460708737373352},{"text":"It's after 05:00 now, so I doubt they'll be I doubt they'll be sending it. But, yeah, like, it I I I feel like I've just yeah. I just feel like it's a disaster. You know? I don't understand why I'm why I'm why I pay a premium to them, and I I pay a premium to be insured for something, and then I feel like I have to prove everything.","start_word":539,"end_word":609,"sentiment":"negative","sentiment_score":-0.4908292591571808},{"text":"Yeah? Yeah. Generally, like, I've I've been through many claims, and and all they're looking for is just, I guess, the the series of events as to what's happened, why it's happened, and go to the, like, the corresponding doctors or treating doctors to, you know, confirm, obviously, what you're saying in terms of Yeah. But the it injury, illness, no. or No. or No. It's all there. Like, it's it's all there. Yeah. It's on the, like, the emergency department, you know, stuff that I sent Statement. through there, like, the discharge Yeah. paper paper. It's there. Then there is the letter from my own GP. He basically said that, you know, my neck was manipulated on x and I haven't worked things. You know? Yeah. It's on the the surgical report that, you know, it's due to a a neck manipulation. It's on the hospital discharge papers that that from the surgical side that it's it's basically it's been it was in February 26 following a chiropractic manipulation. Like, what more do they want? Do they want me to walk up to the office and show them the scar? Yeah. No. I don't don't think they need that that much, but, Yeah. No. But no, that I that like, that's that's what it what feels it like.","start_word":610,"end_word":828,"sentiment":"neutral","sentiment_score":-0.12705085770180236},{"text":"It feels like they're, you know, like it feels like they keep delaying feels like.","start_word":829,"end_word":843,"sentiment":"negative","sentiment_score":-0.43904387950897217},{"text":"the inevitable. You know? Yeah. And it, like, you know and I know Maddie Madison was handling it, and she got let go or when she left or, like, whatever Yeah. happened. But She that left. shouldn't be that should not put a delay on my behalf No. And because nothing I have nothing provided in this office, yeah, nothing in this office has. yeah. As soon as you've provided anything to us, it's been sent straight Yeah. Yeah. through Look. I I to to be MetLife. to be really the reason I asked you was I I find that you're a bit more open.","start_word":844,"end_word":948,"sentiment":"neutral","sentiment_score":-0.0958908274769783},{"text":"Caden kinda just kinda fobbs me off.","start_word":949,"end_word":955,"sentiment":"negative","sentiment_score":-0.5234951376914978},{"text":"Like, Yeah. if I can deal with you, that'd be better. I feel like he's not Yeah. very proactive. Yeah. No. That's Yeah. absolutely And I like, fine. that's that's me being just like, me being really honest. Honest? You No.","start_word":956,"end_word":996,"sentiment":"neutral","sentiment_score":-0.12848390638828278},{"text":"know, That's that's nothing fine. I'm I'm really quite frustrated with the whole scenario from MetLife. I I really am quite annoyed with the whole scenario because I feel Yeah.","start_word":997,"end_word":1026,"sentiment":"negative","sentiment_score":-0.6301589608192444},{"text":"like I pay a premium to be paid on thirty days. My information goes in. I should be it should be crystal clear. You know? Like, it is crystal clear. You know? Like, if if they're after if they're after information, it should be all initially after the first correction.","start_word":1027,"end_word":1076,"sentiment":"neutral","sentiment_score":-0.003924974240362644},{"text":"It feels like somebody there is not doing the job correctly.","start_word":1077,"end_word":1087,"sentiment":"negative","sentiment_score":-0.7198081016540527},{"text":"Yeah. Someone You has know? someone has failed to ask the the So required somebody somebody across the line hasn't failed, you know, like, appear I guess I said to Jamie, I get asked for information. Last Wednesday, I was asked for my financials. I provided them on Wednesday. Alright? I gave them to her on Wednesday.","start_word":1088,"end_word":1144,"sentiment":"neutral","sentiment_score":-0.22906436026096344},{"text":"Why she's only looking at them today is like, it's a whole load.","start_word":1145,"end_word":1157,"sentiment":"negative","sentiment_score":-0.5291860699653625},{"text":"Yeah. It's here.","start_word":1158,"end_word":1160,"sentiment":"neutral","sentiment_score":-0.2923429012298584},{"text":"It it like, it's it's bad.","start_word":1161,"end_word":1166,"sentiment":"negative","sentiment_score":-0.5642662048339844},{"text":"Yeah. It's Yeah.","start_word":1167,"end_word":1169,"sentiment":"neutral","sentiment_score":-0.32112786173820496},{"text":"bad.","start_word":1170,"end_word":1170,"sentiment":"negative","sentiment_score":-0.3933851718902588},{"text":"And I because I spoke to Jamie last Friday. I spoke Yeah. to And Jamie she she for yeah. the first And she time. said she was looking at it. Yes. And So she I don't yeah. know She I don't know how she how many days she needs to look at it. It's like it should all the information should be there. She said she should have a spreadsheet of the information that she needs yeah. Was it even and then because go. if I remember correctly, she even said that, like, there there is information to do with the, like, the business and the company and stuff like that in there, like, in the tax return. Like, it has business information included in it. Like, it's obviously your personal tax return, but correct me if I'm wrong, you're a sole trader. Correct. Yeah. So, like, my Yeah. the the business is me. Correct. You know? And Like, that's why so that's that's if the conversation I'd had with her because she said she needed a profit and loss statement, and I said, look. He's a sole trader. Like, he's a sole trader.","start_word":1171,"end_word":1364,"sentiment":"neutral","sentiment_score":-0.13979984819889069},{"text":"You you're you're probably not gonna get that from him.","start_word":1365,"end_word":1374,"sentiment":"negative","sentiment_score":-0.6004053354263306},{"text":"He may be able to provide it, but, realistically, he's a sole trader.","start_word":1375,"end_word":1387,"sentiment":"neutral","sentiment_score":-0.10666258633136748},{"text":"He's not working. He's not earning.","start_word":1388,"end_word":1393,"sentiment":"negative","sentiment_score":-0.42336925864219666},{"text":"He is his business. Yeah. He runs through an ABN. Like, you know, it might be contract work, whatever the case may be, but if he's not working, he's not earning. Correct. And and then she had a look through. She opened up the the the financials, and she was like, oh, look. There looks like there's a bit of a a a depreciation schedule and and a bunch of stuff here. And I was like, yep. That makes sense. He is his business, and there's everything you would possibly need is probably included in that. And she's like, okay.","start_word":1394,"end_word":1493,"sentiment":"neutral","sentiment_score":0.02109745517373085},{"text":"Cool. I was like, perfect.","start_word":1494,"end_word":1498,"sentiment":"positive","sentiment_score":0.560376763343811},{"text":"Yeah. Shouldn't Let need me share anything more. yeah. Like it's yeah. Correct. Correct. You shouldn't have to come back to me Yeah. today You're and not kinda a you're go, well, not a I company need or a corporate trust I or anything like that. We're yeah. we're not Like, looking she at goes, anything oh, I massive. need I need I need your can you break down a proper and lost? I said, no. You you have my tax return. I said, you do not need anything else. I don't need to put anything else down from it. I said I'm giving you every bit of information you requested today. Yes. I said, you know, I shouldn't have to wait three days and then or a week, and then you ask me for more information. Yeah. You know, like, how would it you know?","start_word":1499,"end_word":1644,"sentiment":"neutral","sentiment_score":0.04987923055887222},{"text":"And she goes, well well, it's she goes, your financials are all good.","start_word":1645,"end_word":1657,"sentiment":"positive","sentiment_score":0.46326956152915955},{"text":"I had a look at them. I said, well, even if they weren't, I said I pay a premium to have that figure covered, then I should be still covered. She goes, Yeah. oh, no. It doesn't work that way. I said, well, how how does it work that way? You know? You know, like, if you pay a premium for something, then, you know, if I have to pay a premium for $20,000 a month and I didn't I was only making $10,000 a month, I'm still paying the premium for 10,000 or for 20,000 a month. So I should be paid 20,000 a month, isn't it? You Yeah. know? Yes And if and you're yes paying and no. Yeah.","start_word":1658,"end_word":1778,"sentiment":"neutral","sentiment_score":-0.08056644701268062},{"text":"The the frustrating thing about that is that you can never be better off on a claim than you are working.","start_word":1779,"end_word":1799,"sentiment":"negative","sentiment_score":-0.4565373361110687},{"text":"So if it if it's if you're paying for $20,000 a month and you were only earning 10,000, Jamie is correct that you'd only be earn 10,000 because Yeah. if But you then paid they should refund the difference. They should refund the difference. They should go, oh, hang on a second. There should be a refund on based on your policy.","start_word":1800,"end_word":1861,"sentiment":"neutral","sentiment_score":-0.0865534245967865},{"text":"It was incorrect.","start_word":1862,"end_word":1864,"sentiment":"negative","sentiment_score":-0.4287080764770508},{"text":"That's how that's how I see it. That's a normal stuff with Yeah. that as well. Yeah. So what did Jamie what what was what did the, I guess, the outcome of the conversation with Jamie amount to? Sorry? So what did like, at the rest like, at the conclusion of the conversation with Jamie, what was the outcome? So she go like, she so she goes, oh, I need a medical doctor to say that you that your sciatica was not related to your upper back. I was I was in the documentation that you've been given that it's that it's not. It's a little common sense would would state that that is quite obvious. And she goes, well, even with the common sense, she goes, we still need a medical doctor. She goes, I'm gonna reach out to the chiropractor. I said, well, a chiropractor is not a medical doctor. Alright. They're not a medical doctor. They're not medical doctors, should they? I don't think they are in a while, but No. They're not. Right. So a letter from her doesn't matter in a while. And as well as that, you know, my thing is, Yeah.","start_word":1865,"end_word":2062,"sentiment":"neutral","sentiment_score":-0.13554343581199646},{"text":"like, she is not going to openly admit that she manipulated my neck and caused Cause this because then she because then she's liable.","start_word":2063,"end_word":2086,"sentiment":"negative","sentiment_score":-0.4913259744644165},{"text":"yeah. Is that correct? I mean, I would assume that, yeah, they're not Yeah.","start_word":2087,"end_word":2100,"sentiment":"neutral","sentiment_score":-0.08843011409044266},{"text":"gonna So very unlikely I that she would.","start_word":2101,"end_word":2108,"sentiment":"negative","sentiment_score":-0.37812909483909607},{"text":"correct. That's how I see it.","start_word":2109,"end_word":2114,"sentiment":"neutral","sentiment_score":-0.2223539799451828},{"text":"Very, very unlikely that she would, and I think that's a bad move for everybody across the board if she does it that way.","start_word":2115,"end_word":2138,"sentiment":"negative","sentiment_score":-0.7073869109153748},{"text":"Yeah. Yeah.","start_word":2139,"end_word":2140,"sentiment":"neutral","sentiment_score":-0.1866195797920227},{"text":"I can't imagine it's what she's gonna be doing, making a overarching statement like that.","start_word":2141,"end_word":2155,"sentiment":"negative","sentiment_score":-0.3933002054691314},{"text":"Yeah. So, like, I don't know. I like I'm yeah. I'm I I I I kind of yeah.","start_word":2156,"end_word":2173,"sentiment":"neutral","sentiment_score":-0.18773630261421204},{"text":"Like, it's it's it's just not a yeah, it's not I'm not in a good place in relation to this.","start_word":2174,"end_word":2193,"sentiment":"negative","sentiment_score":-0.3987354636192322},{"text":"I've already gone through it now. I don't need to be Yeah. dealing with this on a daily basis that, you know, like, as I explained to you already, that the bills keep coming.","start_word":2194,"end_word":2227,"sentiment":"neutral","sentiment_score":-0.267701655626297},{"text":"Like, I've I'm, like, $10,000 out of pocket for medical bills, and I'm, you know, two months out of work.","start_word":2228,"end_word":2247,"sentiment":"negative","sentiment_score":-0.3743509948253632},{"text":"Yes. Yeah. Okay. Yeah. So, like, I don't know. Like, I I I I don't know how it gets resolved. We talked to somebody in upper management that is beyond Jamie or I don't know. I don't know. That's why I'm reaching out to you. I I like I had a friend told me that you I deal with you guys. Yes. I don't know. I can 100% escalate it. I can I I I can put it over Jamie's head? I have I have a BDM. I'll give him a call now because he works stupid hours anyway, so I'll give him a call Does does that does that does that not now. sound reasonable? It it definitely does. Like, I I very, very, very much understand where you're coming from. It's you know, you've you've supplied all the details that are required to be supplied. You've provided them with sufficient evidence.","start_word":2248,"end_word":2400,"sentiment":"neutral","sentiment_score":-0.1165960505604744},{"text":"I I can't see why they would be going to, like, a a medical I don't I can't see why they'd be going to the chiropractor for the information Like, when but, your yeah, going GP to a provided chiropractor it. to ask them to to basically openly admit them admit something is like, that's probably the worst, like, thing I ever heard, you know, because she's gonna deny, you know.","start_word":2401,"end_word":2471,"sentiment":"negative","sentiment_score":-0.4317412674427033},{"text":"I Yeah.","start_word":2472,"end_word":2473,"sentiment":"neutral","sentiment_score":-0.32359007000923157},{"text":"It's not gonna I be a positive outcome in your favor for sure.","start_word":2474,"end_word":2486,"sentiment":"negative","sentiment_score":-0.4184590578079224},{"text":"I Versus, like, yeah. Yeah. when when you're at the GP yesterday, you ended up getting a a letter of No.","start_word":2487,"end_word":2507,"sentiment":"neutral","sentiment_score":-0.12325400114059448},{"text":"He wouldn't he would he because he had no record of hang on.","start_word":2508,"end_word":2520,"sentiment":"negative","sentiment_score":-0.3374372124671936},{"text":"It might be so close. Oh, here we go. Here we go. We got a letter, I think. Okay. I got it. Yeah. I got it in Whitey here now Anyway yeah. I haven't heard from from from trauma and from the because the neurosurgeon basically saying that it's not. I'll I'll forward it to you both there. Yeah. Okay. Perfect. Yes. Definitely. Yeah. And I'm gonna give my BDM a call and escalate things. Yeah. Yeah. Look. Because, you know, like, the way the world is currently at the minute, you know, like, the cost of everything are obviously through the roof. You know, like, I know Yeah. I I need to get something back. Yeah. Like, Needed I've given immediate MetLife income. probably 50 or $60,000 over the years over the last four or five years. Yeah. Even Yeah. maybe maybe less.","start_word":2521,"end_word":2664,"sentiment":"neutral","sentiment_score":-0.10482663661241531},{"text":"I don't know why the whole thing is big.","start_word":2665,"end_word":2673,"sentiment":"negative","sentiment_score":-0.345242440700531},{"text":"Yeah. I like but it's they they need something better than when when I'm in need. Yeah. You need the income. You're Okay? struggling. Okay. If No you send worries. that to Well, me, I'll send I'll I'll send this to you. If you can come back to me yeah. Yeah.","start_word":2674,"end_word":2724,"sentiment":"neutral","sentiment_score":-0.01576869748532772},{"text":"with a with a a how you with how you go, that'll be that'll be much appreciated. I definitely can.","start_word":2725,"end_word":2744,"sentiment":"positive","sentiment_score":0.3748306334018707},{"text":"I'll give him a Okay. call now.","start_word":2745,"end_word":2751,"sentiment":"neutral","sentiment_score":0.14628075063228607},{"text":"No worries, Trudy. Thanks very much. That's okay.","start_word":2752,"end_word":2759,"sentiment":"positive","sentiment_score":0.5431330800056458},{"text":"Talk I forward soon. you this now, and I forward Yes. it to Jamie too. Okay. Yes. Yes.","start_word":2760,"end_word":2777,"sentiment":"neutral","sentiment_score":0.1670769453048706},{"text":"Thanks. Send it to both of us.","start_word":2778,"end_word":2784,"sentiment":"positive","sentiment_score":0.49882903695106506},{"text":"Yeah. No worries.","start_word":2785,"end_word":2787,"sentiment":"neutral","sentiment_score":0.2690610885620117},{"text":"Thanks.","start_word":2788,"end_word":2788,"sentiment":"positive","sentiment_score":0.6118514537811279},{"text":"Bye bye. Bye. Bye bye.","start_word":2789,"end_word":2793,"sentiment":"neutral","sentiment_score":0.22480550408363345}],"average":{"sentiment":"neutral","sentiment_score":-0.15199135440219383}}}}