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Good morning. This is Marine from Airtel tech support. Yeah. How can I assist you today?\n\nMhmm. Mhmm. 3210. Mhmm. Okay.\n\nThat's incorrect. Mhmm. Mhmm. Okay. I see I'm speaking with Luang.\n\nRight? Okay. Have you spoke with the representative yesterday, or this is the first time you called us? This is the first time? Mhmm.\n\nYeah. Actually, there's mhmm. Actually, as of the moment, there's a in progress ticket to superannouncement that we that the representative yesterday you spoke with submitted. But since you're already on the line, may I confirm if the router's logging into the NTT box? The block box.\n\nIs the router connected to the NTT box? The block box at your wall mounted on your wall. Mhmm. Yeah. Is it at the one port on your router?\n\nIs the cable connected at the one port, w a n port? Hello? Yes. Hello? 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First name is l u Lu. Surname is w a n g. The property address is Unit 2210. 210. Yes. And the street number is 19 Meredith Street in Dantell, New South Wales. Yes. I tried to connect the the router to the Internet, but no work yesterday from yesterday. Yes. Yes. Yes. Yes. This is the yesterday, I tried to call you, but no nobody answer. And I already connect contact the the out, sorry. The after hours support. Yes. But he said maybe something wrong. So he's waiting for the super networks. Yeah. But nobody Mhmm. What can I do for you? So what can I do now? I already connect them, but the light is still still still red. Sorry? I think you I one second. I need to Is is someone someone that can help you troubleshoot the Internet right now? Yes. Yes. Somebody already here. You can hang up. I mean, can I talk to him? Yeah. Yeah. Yeah, please. Thank you. Oh, yes. Hi. This is Joan from SIPA Networks. Sir, may I know who I'm speaking with? Are you in the are you in the unit right now? Okay. I need someone to be in the unit. How because we're going to turn off the the o n the the ONT. So back to back to back to back to back. I'm calling you I'm calling I'm calling another staff from your company, and one of the I understand, ma'am. The thing here is that we are checking if there is a configuration issue. They cannot help you with that. I can help you with that. Okay? You don't have to be on the phone. You talk to me and I can help you with that. Okay. Okay. So But I need I need you to cooperate in me. I need we need to know the the ONT. We need to turn it off. Mhmm. Mhmm. Which one? Which one? You tell me. Which one? So you mentioned to me a while ago that there are two white there are two white boxes on the wall. Right? Yes. So on the so the other white box, it has a blue sticker on it. Do you see that? Yes. Yes. I I can see that. Yeah. And the blue sticker says do not touch. It's something like that. Is that correct? Or do not restart? Hello? Yeah? Is that what it says on the blue on the blue sticker? Blue sticker. So you mentioned to me that there is a blue sticker on one of the white box. Is that correct? Not blue sticker. Blue blue lines. Two blue lines. Not sticker. Okay. One of the white box has your unit number in there. Is that correct? Yes. Yes. That's one yes. That's a that is one blue sticker that is showing warning. Please do not touch this device. Okay? Yes? Good. So let's focus on that box. Okay? So on that white box, there should be a black cord going to a PowerPoint. The black box? The white box. White box. Yes. Yeah. Look out at the bottom of the white box. There should be a cord going to a a to the PowerPoint. Yes. Yeah. Yeah. I saw that. Yes. I saw that. I'd like you to unplug it from the power and let me know once it unplugged. So take off take off the power? Yes. Okay. Now. Is it off now? The light's still off, but already take off. I think maybe yes. Already off. Good. Let me run a quick test. Hold on. I don't think it's off. Already off. There's no more lights in there? No more lights. No more light from the white box. We're look are are you looking at the right side of the white box? Right side of the white box? Yep. There are lights up. Yes. The the the the light's already off. Okay. Mhmm. Ma'am, I'd like you to check the other white box, the smaller one. Smaller one? Mhmm. The smaller one. Yeah. I just take off the the the the power from the smaller one. Oh my god. You're using that one? Oh, okay. I I I saw that. You mean the the white box has the address? That's that is one tower from the bottom. Right? I take off the power, but this box have no lights here. Okay. That's the thing. Take a picture and send it to me. Okay? Wait. Which which number? Send it to my email. One second. Mhmm. You you you asked me to take off the power from which white box? The big one or small one? The big one. Big one. But the big one has no lights. So it's already off the power. Okay. I can Is it alright? I turn it off now. Can you take a picture and send it to me, please? I can't. I don't have Internet. Ma'am, we can send a technician to you in this case, or you can ask someone to help us troubleshoot the Internet. It's just that fee for service applies. The default is found to be beyond the network. I already turned off the power. Can you see that? No. I cannot see that. That's why I'm asking for the photos, pictures. Send me your email address. Sure. My email is support. It's the word support. S u p p o r t? Mhmm. Oh, okay. @supa,supa,networks. S Mhmm. S u p a. Mhmm. Networks, n e t w o r k s. Support at supa net. Network. Network. E n e t. Mhmm. W o r k s. W e b s. It's n e t, the NForNovemberEForEchoTForTangoWFor Oscar w for whiskey Yes. O for Oscar, r for Romeo, k for kilo, s for Sierra, dot a u. Yeah. I already sent it. Thank you. Ma'am, I'd like you to plug it back in, please, and turn and let me know once it's back on. Is it back on now? Sorry? Did it please plug it back in, and let me know once it's back 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name is Lu. First name is l u Lu. Surname is w a n g. The property address is Unit 2210. 210.\n\nYes. And the street number is 19 Meredith Street in Dantell, New South Wales. Yes. I tried to connect the the router to the Internet, but no work yesterday from yesterday. Yes.\n\nYes. Yes. Yes. This is the yesterday, I tried to call you, but no nobody answer. And I already connect contact the the out, sorry.\n\nThe after hours support. Yes. But he said maybe something wrong. So he's waiting for the super networks. Yeah.\n\nBut nobody Mhmm. What can I do for you? So what can I do now? I already connect them, but the light is still still still red. Sorry?\n\nI think you I one second. I need to Is is someone someone that can help you troubleshoot the Internet right now? Yes. Yes. Somebody already here.\n\nYou can hang up. I mean, can I talk to him? Yeah. Yeah. Yeah, please.\n\nThank you. Oh, yes. Hi. This is Joan from SIPA Networks. Sir, may I know who I'm speaking with?\n\nAre you in the are you in the unit right now? Okay. I need someone to be in the unit. How because we're going to turn off the the o n the the ONT. So back to back to back to back to back.\n\nI'm calling you I'm calling I'm calling another staff from your company, and one of the I understand, ma'am. The thing here is that we are checking if there is a configuration issue. They cannot help you with that. I can help you with that. Okay?\n\nYou don't have to be on the phone. You talk to me and I can help you with that. Okay. Okay. So But I need I need you to cooperate in me.\n\nI need we need to know the the ONT. We need to turn it off. Mhmm. Mhmm. Which one?\n\nWhich one? You tell me. Which one? So you mentioned to me a while ago that there are two white there are two white boxes on the wall. Right?\n\nYes. So on the so the other white box, it has a blue sticker on it. Do you see that? Yes. Yes.\n\nI I can see that. Yeah. And the blue sticker says do not touch. It's something like that. Is that correct?\n\nOr do not restart? Hello? Yeah? Is that what it says on the blue on the blue sticker? Blue sticker.\n\nSo you mentioned to me that there is a blue sticker on one of the white box. Is that correct? Not blue sticker. Blue blue lines. Two blue lines.\n\nNot sticker. Okay. One of the white box has your unit number in there. Is that correct? Yes.\n\nYes. That's one yes. That's a that is one blue sticker that is showing warning. Please do not touch this device. Okay?\n\nYes? Good. So let's focus on that box. Okay? So on that white box, there should be a black cord going to a PowerPoint.\n\nThe black box? The white box. White box. Yes. Yeah.\n\nLook out at the bottom of the white box. There should be a cord going to a a to the PowerPoint. Yes. Yeah. Yeah.\n\nI saw that. Yes. I saw that. I'd like you to unplug it from the power and let me know once it unplugged. So take off take off the power?\n\nYes. Okay. Now. Is it off now? The light's still off, but already take off.\n\nI think maybe yes. Already off. Good. Let me run a quick test. Hold on.\n\nI don't think it's off. Already off. There's no more lights in there? No more lights. No more light from the white box.\n\nWe're look are are you looking at the right side of the white box? Right side of the white box? Yep. There are lights up. Yes.\n\nThe the the the light's already off. Okay. Mhmm. Ma'am, I'd like you to check the other white box, the smaller one. Smaller one?\n\nMhmm. The smaller one. Yeah. I just take off the the the the power from the smaller one. Oh my god.\n\nYou're using that one? Oh, okay. I I I saw that. You mean the the white box has the address? That's that is one tower from the bottom.\n\nRight? I take off the power, but this box have no lights here. Okay. That's the thing. Take a picture and send it to me.\n\nOkay? Wait. Which which number? Send it to my email. One second.\n\nMhmm. You you you asked me to take off the power from which white box? The big one or small one? The big one. Big one.\n\nBut the big one has no lights. So it's already off the power. Okay. I can Is it alright? I turn it off now.\n\nCan you take a picture and send it to me, please? I can't. I don't have Internet. Ma'am, we can send a technician to you in this case, or you can ask someone to help us troubleshoot the Internet. It's just that fee for service applies.\n\nThe default is found to be beyond the network. I already turned off the power. Can you see that? No. I cannot see that.\n\nThat's why I'm asking for the photos, pictures. Send me your email address. Sure. My email is support. It's the word support.\n\nS u p p o r t? Mhmm. Oh, okay. @supa,supa,networks. S Mhmm.\n\nS u p a. Mhmm. Networks, n e t w o r k s. Support at supa net. Network.\n\nNetwork. E n e t. Mhmm. W o r k s. W e b s.\n\nIt's n e t, the NForNovemberEForEchoTForTangoWFor Oscar w for whiskey Yes. O for Oscar, r for Romeo, k for kilo, s for Sierra, dot a u. Yeah. I already sent it. Thank you.\n\nMa'am, I'd like you to plug it back in, please, and turn and let me know once it's back on. Is it back on now? Sorry? Did it please plug it back in, and let me know once it's back on.","paragraphs":[{"sentences":[{"text":"My name is Lu.","start":9.28,"end":10.5,"sentiment":"neutral","sentiment_score":0.06834461353719234},{"text":"First name is l u Lu.","start":10.559999,"end":12.42,"sentiment":"neutral","sentiment_score":0.0361999049782753},{"text":"Surname is w a n g.","start":12.665,"end":14.605,"sentiment":"neutral","sentiment_score":0.027540578817327816},{"text":"The property address is Unit 2210.","start":16.025,"end":23.244999,"sentiment":"neutral","sentiment_score":0.013903587978954116},{"text":"210.","start":29.2,"end":30.42,"sentiment":"neutral","sentiment_score":0.009862780570983888}],"sentiment":"neutral","sentiment_score":0.032569811537699854,"num_words":23,"start":9.28,"end":30.42},{"sentences":[{"text":"Yes.","start":31.68,"end":32.16,"sentiment":"neutral","sentiment_score":0.0178544819355011},{"text":"And the street number is 19 Meredith Street in Dantell, New South 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red.","start":139.57,"end":144.47,"sentiment":"neutral","sentiment_score":-0.133788182400167},{"text":"Sorry?","start":149.97,"end":150.47,"sentiment":"neutral","sentiment_score":-0.03992903232574463}],"sentiment":"neutral","sentiment_score":-0.07971518929116428,"num_words":28,"start":100.545,"end":150.47},{"sentences":[{"text":"I think you I one second.","start":155.215,"end":157.315,"sentiment":"neutral","sentiment_score":-0.048952373986442886},{"text":"I need to Is is someone someone that can help you troubleshoot the Internet right now?","start":157.375,"end":512.52,"sentiment":"neutral","sentiment_score":0.010037963977083564},{"text":"Yes.","start":513.54,"end":513.86,"sentiment":"neutral","sentiment_score":0.05360447242856026},{"text":"Yes.","start":513.86,"end":514.26,"sentiment":"neutral","sentiment_score":0.035294290632009506},{"text":"Somebody already 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you.","start":522.735,"end":530.515,"sentiment":"positive","sentiment_score":0.5334857404232025},{"text":"Oh, yes.","start":533.77496,"end":534.495,"sentiment":"neutral","sentiment_score":0.09112990275025368},{"text":"Hi.","start":534.495,"end":534.995,"sentiment":"neutral","sentiment_score":0.062101028859615326},{"text":"This is Joan from SIPA Networks.","start":535.4,"end":537.16003,"sentiment":"neutral","sentiment_score":0.082172146687905},{"text":"Sir, may I know who I'm speaking with?","start":537.16003,"end":538.94,"sentiment":"neutral","sentiment_score":0.03613922116346657}],"sentiment":"neutral","sentiment_score":0.11018310340219423,"num_words":19,"start":522.735,"end":538.94},{"sentences":[{"text":"Are you in the are you in the unit right now?","start":546.76,"end":549.465,"sentiment":"neutral","sentiment_score":0.013221555812792345},{"text":"Okay.","start":554.10504,"end":554.34503,"sentiment":"neutral","sentiment_score":-0.16476577520370483},{"text":"I need someone to be in the unit.","start":554.34503,"end":556.04504,"sentiment":"neutral","sentiment_score":-0.15457503590732813},{"text":"How because we're going to turn off the the o n the the ONT.","start":556.66504,"end":560.685,"sentiment":"neutral","sentiment_score":-0.21510663415704454},{"text":"So back to back to back to back to back.","start":561.86505,"end":571.26996,"sentiment":"neutral","sentiment_score":-0.14448432996869087}],"sentiment":"neutral","sentiment_score":-0.12982420741834425,"num_words":44,"start":546.76,"end":571.26996},{"sentences":[{"text":"I'm calling you I'm calling I'm calling another staff from your company, and one of the I understand, ma'am.","start":571.26996,"end":580.23,"sentiment":"neutral","sentiment_score":-0.08760864130760494},{"text":"The thing here is that we are checking if there is a configuration issue.","start":580.23,"end":584.115,"sentiment":"neutral","sentiment_score":-0.1818669299994196},{"text":"They cannot help you with that.","start":584.115,"end":585.555,"sentiment":"negative","sentiment_score":-0.3364395375053088},{"text":"I can help you with that.","start":585.555,"end":587.015,"sentiment":"neutral","sentiment_score":0.06829966853062312},{"text":"Okay?","start":587.475,"end":587.975,"sentiment":"neutral","sentiment_score":0.12664921581745148}],"sentiment":"neutral","sentiment_score":-0.12375850441015285,"num_words":46,"start":571.26996,"end":587.975},{"sentences":[{"text":"You don't have to be on the phone.","start":588.115,"end":589.895,"sentiment":"neutral","sentiment_score":0.021172468084841967},{"text":"You talk to me and I can help you with that.","start":590.835,"end":593.01,"sentiment":"neutral","sentiment_score":0.15723076191815463},{"text":"Okay.","start":593.17,"end":593.67,"sentiment":"neutral","sentiment_score":0.01406535506248474},{"text":"Okay.","start":593.97003,"end":594.21,"sentiment":"neutral","sentiment_score":-0.0006309691816568375},{"text":"So But I need I need you to cooperate in me.","start":594.21,"end":597.25,"sentiment":"neutral","sentiment_score":-0.05363525145433166}],"sentiment":"neutral","sentiment_score":0.04132389830192551,"num_words":32,"start":588.115,"end":597.25},{"sentences":[{"text":"I need we need to know the the ONT.","start":597.25,"end":599.89,"sentiment":"neutral","sentiment_score":-0.08696460475524266},{"text":"We need to turn it off.","start":599.89,"end":601.11,"sentiment":"neutral","sentiment_score":-0.1356936345497767},{"text":"Mhmm.","start":601.41003,"end":601.91003,"sentiment":"neutral","sentiment_score":-0.026069190353155136},{"text":"Mhmm.","start":602.05,"end":602.13,"sentiment":"neutral","sentiment_score":-0.012380090542137625},{"text":"Which one?","start":602.13,"end":602.77,"sentiment":"neutral","sentiment_score":-0.024362039752304554}],"sentiment":"neutral","sentiment_score":-0.08863245318398665,"num_words":19,"start":597.25,"end":602.77},{"sentences":[{"text":"Which one?","start":602.77,"end":603.33,"sentiment":"neutral","sentiment_score":-0.02430719882249832},{"text":"You tell me.","start":603.33,"end":603.89,"sentiment":"neutral","sentiment_score":-0.029987350727121036},{"text":"Which one?","start":603.89,"end":604.63,"sentiment":"neutral","sentiment_score":-0.023693298920989037},{"text":"So you mentioned to me a while ago that there are two white there are two white boxes on the wall.","start":605.10504,"end":610.065,"sentiment":"neutral","sentiment_score":-0.037800587713718414},{"text":"Right?","start":610.065,"end":610.565,"sentiment":"neutral","sentiment_score":-0.0191305223852396}],"sentiment":"neutral","sentiment_score":-0.03444503144971255,"num_words":29,"start":602.77,"end":610.565},{"sentences":[{"text":"Yes.","start":610.86505,"end":611.36505,"sentiment":"neutral","sentiment_score":-0.0011160364374518394},{"text":"So on the so the other white box, it has a blue sticker on it.","start":612.705,"end":617.04504,"sentiment":"neutral","sentiment_score":-0.028814861302574477},{"text":"Do you see that?","start":617.265,"end":617.98505,"sentiment":"neutral","sentiment_score":-0.02625067252665758},{"text":"Yes.","start":617.98505,"end":618.48505,"sentiment":"neutral","sentiment_score":0.0050008874386549},{"text":"Yes.","start":618.86505,"end":619.10504,"sentiment":"neutral","sentiment_score":0.010543976910412312}],"sentiment":"neutral","sentiment_score":-0.02376349007880146,"num_words":22,"start":610.86505,"end":619.10504},{"sentences":[{"text":"I I can see that.","start":619.10504,"end":620.22504,"sentiment":"neutral","sentiment_score":-0.002466776221990585},{"text":"Yeah.","start":620.22504,"end":620.67,"sentiment":"neutral","sentiment_score":-0.03978269547224045},{"text":"And the blue sticker says do not touch.","start":620.99,"end":622.82996,"sentiment":"neutral","sentiment_score":-0.17937560193240643},{"text":"It's something like that.","start":622.82996,"end":623.70996,"sentiment":"neutral","sentiment_score":-0.2534233443439007},{"text":"Is that correct?","start":623.70996,"end":624.35,"sentiment":"neutral","sentiment_score":-0.13692791759967804}],"sentiment":"neutral","sentiment_score":-0.13864754867695628,"num_words":21,"start":619.10504,"end":624.35},{"sentences":[{"text":"Or do not restart?","start":624.35,"end":625.41,"sentiment":"neutral","sentiment_score":-0.25571946427226067},{"text":"Hello?","start":635.355,"end":635.855,"sentiment":"neutral","sentiment_score":-0.06605654209852219},{"text":"Yeah?","start":636.075,"end":636.575,"sentiment":"neutral","sentiment_score":-0.0444333478808403},{"text":"Is that what it says on the blue on the blue sticker?","start":637.835,"end":640.335,"sentiment":"neutral","sentiment_score":-0.056181916035711765},{"text":"Blue sticker.","start":641.755,"end":642.65497,"sentiment":"neutral","sentiment_score":-0.04721676558256149}],"sentiment":"neutral","sentiment_score":-0.09509921353310347,"num_words":20,"start":624.35,"end":642.65497},{"sentences":[{"text":"So you mentioned to me that there is a blue sticker on one of the white box.","start":647.26996,"end":651.61,"sentiment":"neutral","sentiment_score":-0.05341621389722123},{"text":"Is that correct?","start":651.67,"end":652.56995,"sentiment":"neutral","sentiment_score":-0.044767199705044426},{"text":"Not blue sticker.","start":653.58997,"end":654.81,"sentiment":"neutral","sentiment_score":-0.15455316503842673},{"text":"Blue blue lines.","start":655.02997,"end":656.64996,"sentiment":"neutral","sentiment_score":-0.10000678400198619},{"text":"Two blue lines.","start":657.02997,"end":658.17,"sentiment":"neutral","sentiment_score":-0.07514661053816478}],"sentiment":"neutral","sentiment_score":-0.07005161772771128,"num_words":29,"start":647.26996,"end":658.17},{"sentences":[{"text":"Not sticker.","start":661.055,"end":662.555,"sentiment":"neutral","sentiment_score":-0.11171729117631912},{"text":"Okay.","start":663.055,"end":663.535,"sentiment":"neutral","sentiment_score":-0.06815457344055176},{"text":"One of the white box has your unit number in there.","start":663.535,"end":666.255,"sentiment":"neutral","sentiment_score":0.01631852053105831},{"text":"Is that correct?","start":666.255,"end":666.975,"sentiment":"neutral","sentiment_score":0.029794452091058094},{"text":"Yes.","start":666.975,"end":667.295,"sentiment":"neutral","sentiment_score":0.07290427386760712}],"sentiment":"neutral","sentiment_score":0.002789011121624046,"num_words":18,"start":661.055,"end":667.295},{"sentences":[{"text":"Yes.","start":667.295,"end":667.535,"sentiment":"neutral","sentiment_score":0.07251289486885071},{"text":"That's one yes.","start":667.535,"end":668.575,"sentiment":"neutral","sentiment_score":0.09176129351059596},{"text":"That's a that is one blue sticker that is showing warning.","start":668.575,"end":672.035,"sentiment":"neutral","sentiment_score":-0.11380211704156616},{"text":"Please do not touch this device.","start":672.575,"end":674.355,"sentiment":"negative","sentiment_score":-0.35198862353960675},{"text":"Okay?","start":674.575,"end":675.075,"sentiment":"neutral","sentiment_score":-0.03377755731344223}],"sentiment":"neutral","sentiment_score":-0.13862435502762144,"num_words":22,"start":667.295,"end":675.075},{"sentences":[{"text":"Yes?","start":675.27997,"end":675.76,"sentiment":"neutral","sentiment_score":0.06021993234753609},{"text":"Good.","start":675.76,"end":676.26,"sentiment":"positive","sentiment_score":0.41256648302078247},{"text":"So let's focus on that box.","start":676.48,"end":679.7,"sentiment":"neutral","sentiment_score":0.21495702614386877},{"text":"Okay?","start":680.4,"end":680.9,"sentiment":"neutral","sentiment_score":0.07881530374288559},{"text":"So on that white box, there should be a black cord going to a PowerPoint.","start":682.72,"end":687.94,"sentiment":"neutral","sentiment_score":0.055609813705086705}],"sentiment":"neutral","sentiment_score":0.11147879506461322,"num_words":24,"start":675.27997,"end":687.94},{"sentences":[{"text":"The black box?","start":689.44,"end":690.5,"sentiment":"neutral","sentiment_score":0.012705699230233828},{"text":"The white box.","start":691.475,"end":692.695,"sentiment":"neutral","sentiment_score":0.013905461256702742},{"text":"White box.","start":693.07495,"end":693.875,"sentiment":"neutral","sentiment_score":0.024817142635583878},{"text":"Yes.","start":693.875,"end":694.375,"sentiment":"neutral","sentiment_score":0.053401753306388855},{"text":"Yeah.","start":694.435,"end":694.595,"sentiment":"neutral","sentiment_score":0.05119749903678894}],"sentiment":"neutral","sentiment_score":0.023406701907515527,"num_words":10,"start":689.44,"end":694.595},{"sentences":[{"text":"Look out at the bottom of the white box.","start":694.595,"end":696.695,"sentiment":"neutral","sentiment_score":0.0488420824209849},{"text":"There should be a cord going to a a to the PowerPoint.","start":697.235,"end":700.615,"sentiment":"neutral","sentiment_score":0.05336786651362976},{"text":"Yes.","start":700.915,"end":701.235,"sentiment":"neutral","sentiment_score":0.05542274937033653},{"text":"Yeah.","start":701.235,"end":701.39496,"sentiment":"neutral","sentiment_score":0.04980608820915222},{"text":"Yeah.","start":701.39496,"end":701.555,"sentiment":"neutral","sentiment_score":0.04632638394832611}],"sentiment":"neutral","sentiment_score":0.0513145150616765,"num_words":24,"start":694.595,"end":701.555},{"sentences":[{"text":"I saw that.","start":701.555,"end":702.535,"sentiment":"neutral","sentiment_score":0.046894813577334084},{"text":"Yes.","start":702.595,"end":702.915,"sentiment":"neutral","sentiment_score":0.06617191433906555},{"text":"I saw that.","start":702.915,"end":703.89496,"sentiment":"neutral","sentiment_score":0.055595373113950096},{"text":"I'd like you to unplug it from the power and let me know once it unplugged.","start":704.195,"end":708.29004,"sentiment":"neutral","sentiment_score":0.012927641277201474},{"text":"So take off take off the power?","start":709.47003,"end":711.81,"sentiment":"neutral","sentiment_score":-0.027762227026479586}],"sentiment":"neutral","sentiment_score":0.012871638188759487,"num_words":30,"start":701.555,"end":711.81},{"sentences":[{"text":"Yes.","start":712.91003,"end":713.41003,"sentiment":"neutral","sentiment_score":0.008081864565610886},{"text":"Okay.","start":713.79004,"end":714.29004,"sentiment":"neutral","sentiment_score":0.008166683837771416},{"text":"Now.","start":714.51,"end":715.01,"sentiment":"neutral","sentiment_score":0.00646626204252243},{"text":"Is it off now?","start":716.99,"end":718.21,"sentiment":"neutral","sentiment_score":0.0009656362235546108},{"text":"The light's still off, but already take off.","start":719.95496,"end":723.095,"sentiment":"neutral","sentiment_score":-0.10009063500910997}],"sentiment":"neutral","sentiment_score":-0.051609848315517105,"num_words":15,"start":712.91003,"end":723.095},{"sentences":[{"text":"I think maybe yes.","start":723.235,"end":725.235,"sentiment":"neutral","sentiment_score":-0.05089212488383055},{"text":"Already off.","start":725.235,"end":726.13495,"sentiment":"neutral","sentiment_score":-0.043671198189258575},{"text":"Good.","start":726.83496,"end":727.33496,"sentiment":"neutral","sentiment_score":0.15374144911766052},{"text":"Let me run a quick test.","start":727.39496,"end":728.755,"sentiment":"neutral","sentiment_score":0.09439096103111903},{"text":"Hold on.","start":728.755,"end":729.415,"sentiment":"neutral","sentiment_score":-0.003027630038559437}],"sentiment":"neutral","sentiment_score":0.02820807062089443,"num_words":15,"start":723.235,"end":729.415},{"sentences":[{"text":"I don't think it's off.","start":750.765,"end":752.385,"sentiment":"neutral","sentiment_score":-0.05869515687227249},{"text":"Already off.","start":753.405,"end":754.385,"sentiment":"neutral","sentiment_score":-0.06364412419497967},{"text":"There's no more lights in there?","start":756.125,"end":757.825,"sentiment":"neutral","sentiment_score":-0.10856726641456287},{"text":"No more lights.","start":758.205,"end":759.185,"sentiment":"neutral","sentiment_score":-0.1819693942864736},{"text":"No more light from the white box.","start":760.205,"end":762.545,"sentiment":"neutral","sentiment_score":-0.22426291874476842}],"sentiment":"neutral","sentiment_score":-0.1386050541439782,"num_words":23,"start":750.765,"end":762.545},{"sentences":[{"text":"We're look are are you looking at the right side of the white box?","start":767.28,"end":770.9,"sentiment":"neutral","sentiment_score":-0.027676660168383802},{"text":"Right side of the white box?","start":774.08,"end":775.78,"sentiment":"neutral","sentiment_score":-0.012558067527910074},{"text":"Yep.","start":777.54504,"end":778.04504,"sentiment":"neutral","sentiment_score":0.0003860344586428255},{"text":"There are lights up.","start":778.265,"end":779.72504,"sentiment":"neutral","sentiment_score":-0.014298583846539259},{"text":"Yes.","start":780.025,"end":780.265,"sentiment":"neutral","sentiment_score":-0.02354397438466549}],"sentiment":"neutral","sentiment_score":-0.020891304724500515,"num_words":26,"start":767.28,"end":780.265},{"sentences":[{"text":"The the the the light's already off.","start":780.265,"end":782.685,"sentiment":"neutral","sentiment_score":-0.08714027064187187},{"text":"Okay.","start":785.22504,"end":785.72504,"sentiment":"neutral","sentiment_score":-0.019547663629055023},{"text":"Mhmm.","start":786.10504,"end":786.60504,"sentiment":"neutral","sentiment_score":-0.018709462136030197},{"text":"Ma'am, I'd like you to check the other white box, the smaller one.","start":786.66504,"end":790.92505,"sentiment":"neutral","sentiment_score":-0.025507737667514727},{"text":"Smaller one?","start":791.76,"end":792.82,"sentiment":"neutral","sentiment_score":-0.029669571667909622}],"sentiment":"neutral","sentiment_score":-0.04329911471965412,"num_words":24,"start":780.265,"end":792.82},{"sentences":[{"text":"Mhmm.","start":793.28,"end":793.78,"sentiment":"neutral","sentiment_score":-0.02886059880256653},{"text":"The smaller one.","start":794.72003,"end":795.68005,"sentiment":"neutral","sentiment_score":-0.0434738298257192},{"text":"Yeah.","start":795.68005,"end":795.92004,"sentiment":"neutral","sentiment_score":-0.034644972532987595},{"text":"I just take off the the the the power from the smaller one.","start":795.92004,"end":800.42004,"sentiment":"neutral","sentiment_score":-0.08562730252742767},{"text":"Oh my god.","start":802.32,"end":803.04004,"sentiment":"neutral","sentiment_score":-0.09641798834005992}],"sentiment":"neutral","sentiment_score":-0.07601599803283102,"num_words":21,"start":793.28,"end":803.04004},{"sentences":[{"text":"You're using that one?","start":803.04004,"end":804.5,"sentiment":"neutral","sentiment_score":-0.03753838688135147},{"text":"Oh, okay.","start":805.48505,"end":806.385,"sentiment":"neutral","sentiment_score":-0.014829038642346859},{"text":"I I I saw that.","start":807.245,"end":808.765,"sentiment":"neutral","sentiment_score":-0.0179509986191988},{"text":"You mean the the white box has the address?","start":808.765,"end":812.86505,"sentiment":"neutral","sentiment_score":-0.023718393304281764},{"text":"That's that is one tower from the bottom.","start":813.72504,"end":817.645,"sentiment":"neutral","sentiment_score":-0.03550858050584793}],"sentiment":"neutral","sentiment_score":-0.027396457203264748,"num_words":28,"start":803.04004,"end":817.645},{"sentences":[{"text":"Right?","start":817.645,"end":818.145,"sentiment":"neutral","sentiment_score":-0.027027735486626625},{"text":"I take off the power, but this box have no lights here.","start":819.27,"end":824.09,"sentiment":"neutral","sentiment_score":-0.19185059952239195},{"text":"Okay.","start":826.63,"end":827.13,"sentiment":"neutral","sentiment_score":0.025448480620980263},{"text":"That's the thing.","start":827.35,"end":828.25,"sentiment":"neutral","sentiment_score":0.05554218838612238},{"text":"Take a picture and send it to me.","start":828.63,"end":830.65,"sentiment":"neutral","sentiment_score":0.05942227318882942}],"sentiment":"neutral","sentiment_score":-0.0664712679386139,"num_words":25,"start":817.645,"end":830.65},{"sentences":[{"text":"Okay?","start":830.71,"end":831.21,"sentiment":"neutral","sentiment_score":0.029268903657794},{"text":"Wait.","start":831.99,"end":832.39,"sentiment":"neutral","sentiment_score":-0.001466287299990654},{"text":"Which which number?","start":832.39,"end":833.52997,"sentiment":"neutral","sentiment_score":-0.014450523381431898},{"text":"Send it to my email.","start":834.85504,"end":836.075,"sentiment":"neutral","sentiment_score":0.035882508009672166},{"text":"One second.","start":840.61505,"end":841.35504,"sentiment":"neutral","sentiment_score":0.0060397295746952295}],"sentiment":"neutral","sentiment_score":0.014661920450938245,"num_words":12,"start":830.71,"end":841.35504},{"sentences":[{"text":"Mhmm.","start":842.135,"end":842.635,"sentiment":"neutral","sentiment_score":-0.005160586442798376},{"text":"You you you asked me to take off the power from which white box?","start":844.85504,"end":849.82996,"sentiment":"neutral","sentiment_score":-0.05094312344278608},{"text":"The big one or small one?","start":856.69,"end":858.31,"sentiment":"neutral","sentiment_score":-0.028029948472976685},{"text":"The big one.","start":863.005,"end":863.98505,"sentiment":"neutral","sentiment_score":-0.058823369443416595},{"text":"Big one.","start":864.445,"end":865.18506,"sentiment":"neutral","sentiment_score":-0.06473425403237343}],"sentiment":"neutral","sentiment_score":-0.04586471622594847,"num_words":26,"start":842.135,"end":865.18506},{"sentences":[{"text":"But the big one has no lights.","start":865.405,"end":867.265,"sentiment":"neutral","sentiment_score":-0.27784296444484163},{"text":"So it's already off the power.","start":868.60504,"end":870.22504,"sentiment":"neutral","sentiment_score":-0.2627473920583725},{"text":"Okay.","start":872.125,"end":872.36505,"sentiment":"neutral","sentiment_score":0.0071336328983306885},{"text":"I can Is it alright?","start":872.36505,"end":873.45,"sentiment":"neutral","sentiment_score":0.03360934779047966},{"text":"I turn it off now.","start":873.93,"end":875.39,"sentiment":"neutral","sentiment_score":-0.03237285241484642}],"sentiment":"neutral","sentiment_score":-0.14616954140365124,"num_words":24,"start":865.405,"end":875.39},{"sentences":[{"text":"Can you take a picture and send it to me, please?","start":879.21,"end":881.55,"sentiment":"neutral","sentiment_score":0.06344916061921553},{"text":"I can't.","start":882.81,"end":883.47003,"sentiment":"negative","sentiment_score":-0.3463120311498642},{"text":"I don't have Internet.","start":885.53,"end":886.67,"sentiment":"negative","sentiment_score":-0.46514180302619934},{"text":"Ma'am, we can send a technician to you in this case, or you can ask someone to help us troubleshoot the Internet.","start":888.33,"end":896.345,"sentiment":"neutral","sentiment_score":-0.06418400477956641},{"text":"It's just that fee for service applies.","start":897.925,"end":900.265,"sentiment":"neutral","sentiment_score":-0.15422414668968745}],"sentiment":"neutral","sentiment_score":-0.09449712259937888,"num_words":46,"start":879.21,"end":900.265},{"sentences":[{"text":"The default is found to be beyond the network.","start":900.325,"end":902.505,"sentiment":"neutral","sentiment_score":-0.3078181379371219},{"text":"I already turned off the power.","start":906.46,"end":908.22003,"sentiment":"neutral","sentiment_score":-0.20578787724177042},{"text":"Can you see that?","start":908.22003,"end":909.44,"sentiment":"neutral","sentiment_score":-0.09568449854850769},{"text":"No.","start":910.06,"end":910.46,"sentiment":"neutral","sentiment_score":-0.2731354236602783},{"text":"I cannot see that.","start":910.46,"end":911.18005,"sentiment":"neutral","sentiment_score":-0.33020447194576263}],"sentiment":"neutral","sentiment_score":-0.2492409087717533,"num_words":24,"start":900.325,"end":911.18005},{"sentences":[{"text":"That's why I'm asking for the photos, pictures.","start":911.18005,"end":913.12006,"sentiment":"neutral","sentiment_score":-0.172243632376194},{"text":"Send me your email address.","start":915.98004,"end":917.44,"sentiment":"neutral","sentiment_score":-0.024657001346349718},{"text":"Sure.","start":918.265,"end":918.765,"sentiment":"neutral","sentiment_score":0.049009472131729126},{"text":"My email is 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you.","start":1030.945,"end":1031.6849,"sentiment":"positive","sentiment_score":0.5134799778461456}],"sentiment":"neutral","sentiment_score":0.06581315024276123,"num_words":33,"start":975.495,"end":1031.6849},{"sentences":[{"text":"Ma'am, I'd like you to plug it back in, please, and turn and let me know once it's back on.","start":1032.1449,"end":1037.5249,"sentiment":"neutral","sentiment_score":0.11756556071341037},{"text":"Is it back on now?","start":1070.4149,"end":1071.715,"sentiment":"neutral","sentiment_score":0.05264637321233749},{"text":"Sorry?","start":1073.4501,"end":1073.9501,"sentiment":"neutral","sentiment_score":-0.02426246367394924},{"text":"Did it please plug it back in, and let me know once it's back on.","start":1074.97,"end":1080.03,"sentiment":"neutral","sentiment_score":-0.018181855976581573}],"sentiment":"neutral","sentiment_score":0.05652567748798103,"num_words":41,"start":1032.1449,"end":1080.03}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marine from Airtel tech support. Yeah. How can I assist you today?\n\nChannel 1: My name is Lu. First name is\n\nChannel 0: Mhmm.\n\nChannel 1: l u Lu. Surname is w a n g.\n\nChannel 0: Mhmm.\n\nChannel 1: The property address is Unit 2210.\n\nChannel 0: 3210.\n\nChannel 1: 210.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Yes. And the street number is 19 Meredith Street in Dantell,\n\nChannel 0: That's incorrect. Mhmm.\n\nChannel 1: New South Wales.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. I tried to connect the the router to the Internet, but no work yesterday from yesterday.\n\nChannel 0: Okay. I see I'm speaking with Luang. Right?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. Have you spoke with the representative yesterday, or this is the first time you called us?\n\nChannel 1: Yes.\n\nChannel 0: This is the first time?\n\nChannel 1: Yes. This is the yesterday, I tried to call you, but no nobody answer. And I already connect contact the the out, sorry. The after hours support. Yes.\n\nBut he said maybe something wrong. So\n\nChannel 0: Mhmm.\n\nChannel 1: he's waiting for the super networks.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Actually,\n\nChannel 1: But nobody\n\nChannel 0: there's\n\nChannel 1: Mhmm.\n\nChannel 0: mhmm. Actually, as of the moment, there's a in progress ticket to superannouncement that we that the representative yesterday you spoke with submitted. But since you're already on the line, may I confirm if the router's logging into the NTT box?\n\nChannel 1: What can I do\n\nChannel 0: The\n\nChannel 1: for you?\n\nChannel 0: block box.\n\nChannel 1: So what can I do now?\n\nChannel 0: Is the router connected to the NTT box? The block box at your wall mounted on your wall.\n\nChannel 1: I already connect them, but\n\nChannel 0: Mhmm.\n\nChannel 1: the light is still still still red.\n\nChannel 0: Yeah. Is it at the one port on your router?\n\nChannel 1: Sorry?\n\nChannel 0: Is the cable connected at the one\n\nChannel 1: I\n\nChannel 0: port,\n\nChannel 1: think you\n\nChannel 0: w\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: one\n\nChannel 0: n port?\n\nChannel 1: second. I need to Is is someone someone that can help you troubleshoot the Internet right now? Yes. Yes. Somebody already here.\n\nYou can hang up. I mean, can I talk to him? Yeah. Yeah. Yeah, please.\n\nThank you.\n\nChannel 0: Hello?\n\nChannel 1: Oh, yes. Hi.\n\nChannel 0: Yes.\n\nChannel 1: This is Joan\n\nChannel 0: Hello?\n\nChannel 1: from SIPA Networks. Sir, may I know who I'm speaking with?\n\nChannel 0: This is Maureen from Airtel tech support.\n\nChannel 1: Are you in the are you in the unit right now?\n\nChannel 0: No. Not\n\nChannel 1: Okay.\n\nChannel 0: on-site.\n\nChannel 1: I need someone to be in the unit. How because we're going to turn off the the o n the the ONT. So back to back to back to back to back. I'm calling you I'm calling I'm calling another staff from your company, and one of the I understand, ma'am. The thing here is that we are checking if there is a configuration issue.\n\nThey cannot help you with that. I can help you with that. Okay? You don't have to be on the phone. You talk to me and I can help you with that.\n\nOkay. Okay. So But I need I need you to cooperate in me. I need we need to know the the ONT. We need to turn it off.\n\nMhmm. Mhmm. Which one? Which one? You tell me.\n\nWhich one? So you mentioned to me a while ago that there are two white there are two white boxes on the wall. Right? Yes. So on the so the other white box, it has a blue sticker on it.\n\nDo you see that? Yes. Yes. I I can see that. Yeah.\n\nAnd the blue sticker says do not touch. It's something like that. Is that correct? Or do not restart? Hello?\n\nYeah? Is that what it says on the blue on the blue sticker? Blue sticker. So you mentioned to me that there is a blue sticker on one of the white box. Is that correct?\n\nNot blue sticker. Blue blue lines. Two blue lines. Not sticker. Okay.\n\nOne of the white box has your unit number in there. Is that correct? Yes. Yes. That's one yes.\n\nThat's a that is one blue sticker that is showing warning. Please do not touch this device. Okay? Yes? Good.\n\nSo let's focus on that box. Okay? So on that white box, there should be a black cord going to a PowerPoint. The black box? The white box.\n\nWhite box. Yes. Yeah. Look out at the bottom of the white box. There should be a cord going to a a to the PowerPoint.\n\nYes. Yeah. Yeah. I saw that. Yes.\n\nI saw that. I'd like you to unplug it from the power and let me know once it unplugged. So take off take off the power? Yes. Okay.\n\nNow. Is it off now? The light's still off, but already take off. I think maybe yes. Already off.\n\nGood. Let me run a quick test. Hold on. I don't think it's off. Already off.\n\nThere's no more lights in there? No more lights. No more light from the white box. We're look are are you looking at the right side of the white box? Right side of the white box?\n\nYep. There are lights up. Yes. The the the the light's already off. Okay.\n\nMhmm. Ma'am, I'd like you to check the other white box, the smaller one. Smaller one? Mhmm. The smaller one.\n\nYeah. I just take off the the the the power from the smaller one. Oh my god. You're using that one? Oh, okay.\n\nI I I saw that. You mean the the white box has the address? That's that is one tower from the bottom. Right? I take off the power, but this box have no lights here.\n\nOkay. That's the thing. Take a picture and send it to me. Okay? Wait.\n\nWhich which number? Send it to my email. One second. Mhmm. You you you asked me to take off the power from which white box?\n\nThe big one or small one? The big one. Big one. But the big one has no lights. So it's already off the power.\n\nOkay. I can Is it alright? I turn it off now. Can you take a picture and send it to me, please? I can't.\n\nI don't have Internet. Ma'am, we can send a technician to you in this case, or you can ask someone to help us troubleshoot the Internet. It's just that fee for service applies. The default is found to be beyond the network. I already turned off the power.\n\nCan you see that? No. I cannot see that. That's why I'm asking for the photos, pictures. Send me your email address.\n\nSure. My email is support. It's the word support. S u p p o r t? Mhmm.\n\nOh, okay. @supa,supa,networks. S Mhmm. S u p a. Mhmm.\n\nNetworks, n e t w o r k s. Support at supa net. Network. Network. E n e t.\n\nMhmm. W o r k s. W e b s. It's n e t, the NForNovemberEForEchoTForTangoWFor Oscar w for whiskey Yes. O for Oscar, r for Romeo, k for kilo, s for Sierra, dot a u.\n\nYeah. I already sent it. Thank you. Ma'am, I'd like you to plug it back in, please, and turn and let me know once it's back on. Is it back on now?\n\nSorry? Did it please plug it back in, and let me know once it's back on.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.6399999,"end":3.12,"sentiment":"neutral","sentiment_score":0.15128150582313538},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"positive","sentiment_score":0.4145938605070114},{"text":"This is Marine from Airtel tech support.","start":3.9199998,"end":6.3399997,"sentiment":"positive","sentiment_score":0.3684863873890468},{"text":"Yeah.","start":6.3999996,"end":6.72,"sentiment":"positive","sentiment_score":0.4113230109214782},{"text":"How can I assist you today?","start":6.72,"end":8.18,"sentiment":"positive","sentiment_score":0.40490542848904926}],"sentiment":"positive","sentiment_score":0.37650761884801526,"channel":0,"num_words":17,"start":2.6399999,"end":8.18},{"sentences":[{"text":"My name is Lu.","start":9.28,"end":10.5,"sentiment":"neutral","sentiment_score":0.06834461353719234},{"text":"First name 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PowerPoint.","start":697.235,"end":700.615,"sentiment":"neutral","sentiment_score":0.05336786651362976}],"sentiment":"neutral","sentiment_score":0.049369067102670666,"channel":1,"num_words":25,"start":693.07495,"end":700.615},{"sentences":[{"text":"Yes.","start":700.915,"end":701.235,"sentiment":"neutral","sentiment_score":0.05542274937033653},{"text":"Yeah.","start":701.235,"end":701.39496,"sentiment":"neutral","sentiment_score":0.04980608820915222},{"text":"Yeah.","start":701.39496,"end":701.555,"sentiment":"neutral","sentiment_score":0.04632638394832611},{"text":"I saw that.","start":701.555,"end":702.535,"sentiment":"neutral","sentiment_score":0.046894813577334084},{"text":"Yes.","start":702.595,"end":702.915,"sentiment":"neutral","sentiment_score":0.06617191433906555}],"sentiment":"neutral","sentiment_score":0.05120165379984038,"channel":1,"num_words":7,"start":700.915,"end":702.915},{"sentences":[{"text":"I saw that.","start":702.915,"end":703.89496,"sentiment":"neutral","sentiment_score":0.055595373113950096},{"text":"I'd like you to unplug it from the power and let me know once it unplugged.","start":704.195,"end":708.29004,"sentiment":"neutral","sentiment_score":0.012927641277201474},{"text":"So take off take off the power?","start":709.47003,"end":711.81,"sentiment":"neutral","sentiment_score":-0.027762227026479586},{"text":"Yes.","start":712.91003,"end":713.41003,"sentiment":"neutral","sentiment_score":0.008081864565610886},{"text":"Okay.","start":713.79004,"end":714.29004,"sentiment":"neutral","sentiment_score":0.008166683837771416}],"sentiment":"neutral","sentiment_score":0.006983619249824967,"channel":1,"num_words":28,"start":702.915,"end":714.29004},{"sentences":[{"text":"Now.","start":714.51,"end":715.01,"sentiment":"neutral","sentiment_score":0.00646626204252243},{"text":"Is it off now?","start":716.99,"end":718.21,"sentiment":"neutral","sentiment_score":0.0009656362235546108},{"text":"The light's still off, but already take off.","start":719.95496,"end":723.095,"sentiment":"neutral","sentiment_score":-0.10009063500910997},{"text":"I think maybe yes.","start":723.235,"end":725.235,"sentiment":"neutral","sentiment_score":-0.05089212488383055},{"text":"Already off.","start":725.235,"end":726.13495,"sentiment":"neutral","sentiment_score":-0.043671198189258575}],"sentiment":"neutral","sentiment_score":-0.056910903634209385,"channel":1,"num_words":19,"start":714.51,"end":726.13495},{"sentences":[{"text":"Good.","start":726.83496,"end":727.33496,"sentiment":"neutral","sentiment_score":0.15374144911766052},{"text":"Let me run a quick test.","start":727.39496,"end":728.755,"sentiment":"neutral","sentiment_score":0.09439096103111903},{"text":"Hold on.","start":728.755,"end":729.415,"sentiment":"neutral","sentiment_score":-0.003027630038559437},{"text":"I don't think it's off.","start":750.765,"end":752.385,"sentiment":"neutral","sentiment_score":-0.05869515687227249},{"text":"Already off.","start":753.405,"end":754.385,"sentiment":"neutral","sentiment_score":-0.06364412419497967}],"sentiment":"neutral","sentiment_score":0.018329245154745877,"channel":1,"num_words":16,"start":726.83496,"end":754.385},{"sentences":[{"text":"There's no more lights in there?","start":756.125,"end":757.825,"sentiment":"neutral","sentiment_score":-0.10856726641456287},{"text":"No more lights.","start":758.205,"end":759.185,"sentiment":"neutral","sentiment_score":-0.1819693942864736},{"text":"No more light from the white box.","start":760.205,"end":762.545,"sentiment":"neutral","sentiment_score":-0.22426291874476842},{"text":"We're look are are you looking at the right side of the white box?","start":767.28,"end":770.9,"sentiment":"neutral","sentiment_score":-0.027676660168383802},{"text":"Right side of the white 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off.","start":780.265,"end":782.685,"sentiment":"neutral","sentiment_score":-0.08714027064187187},{"text":"Okay.","start":785.22504,"end":785.72504,"sentiment":"neutral","sentiment_score":-0.019547663629055023}],"sentiment":"neutral","sentiment_score":-0.05070584524530984,"channel":1,"num_words":14,"start":777.54504,"end":785.72504},{"sentences":[{"text":"Mhmm.","start":786.10504,"end":786.60504,"sentiment":"neutral","sentiment_score":-0.018709462136030197},{"text":"Ma'am, I'd like you to check the other white box, the smaller one.","start":786.66504,"end":790.92505,"sentiment":"neutral","sentiment_score":-0.025507737667514727},{"text":"Smaller one?","start":791.76,"end":792.82,"sentiment":"neutral","sentiment_score":-0.029669571667909622},{"text":"Mhmm.","start":793.28,"end":793.78,"sentiment":"neutral","sentiment_score":-0.02886059880256653},{"text":"The smaller 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okay.","start":805.48505,"end":806.385,"sentiment":"neutral","sentiment_score":-0.014829038642346859}],"sentiment":"neutral","sentiment_score":-0.07029849979216637,"channel":1,"num_words":23,"start":795.68005,"end":806.385},{"sentences":[{"text":"I I I saw that.","start":807.245,"end":808.765,"sentiment":"neutral","sentiment_score":-0.0179509986191988},{"text":"You mean the the white box has the address?","start":808.765,"end":812.86505,"sentiment":"neutral","sentiment_score":-0.023718393304281764},{"text":"That's that is one tower from the bottom.","start":813.72504,"end":817.645,"sentiment":"neutral","sentiment_score":-0.03550858050584793},{"text":"Right?","start":817.645,"end":818.145,"sentiment":"neutral","sentiment_score":-0.027027735486626625},{"text":"I take off the power, but this box have no lights 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number?","start":832.39,"end":833.52997,"sentiment":"neutral","sentiment_score":-0.014450523381431898},{"text":"Send it to my email.","start":834.85504,"end":836.075,"sentiment":"neutral","sentiment_score":0.035882508009672166},{"text":"One second.","start":840.61505,"end":841.35504,"sentiment":"neutral","sentiment_score":0.0060397295746952295},{"text":"Mhmm.","start":842.135,"end":842.635,"sentiment":"neutral","sentiment_score":-0.005160586442798376},{"text":"You you you asked me to take off the power from which white box?","start":844.85504,"end":849.82996,"sentiment":"neutral","sentiment_score":-0.05094312344278608}],"sentiment":"neutral","sentiment_score":-0.022808955423533915,"channel":1,"num_words":25,"start":832.39,"end":849.82996},{"sentences":[{"text":"The big one or small one?","start":856.69,"end":858.31,"sentiment":"neutral","sentiment_score":-0.028029948472976685},{"text":"The big one.","start":863.005,"end":863.98505,"sentiment":"neutral","sentiment_score":-0.058823369443416595},{"text":"Big one.","start":864.445,"end":865.18506,"sentiment":"neutral","sentiment_score":-0.06473425403237343},{"text":"But the big one has no lights.","start":865.405,"end":867.265,"sentiment":"neutral","sentiment_score":-0.27784296444484163},{"text":"So it's already off the power.","start":868.60504,"end":870.22504,"sentiment":"neutral","sentiment_score":-0.2627473920583725}],"sentiment":"neutral","sentiment_score":-0.16647930877904096,"channel":1,"num_words":24,"start":856.69,"end":870.22504},{"sentences":[{"text":"Okay.","start":872.125,"end":872.36505,"sentiment":"neutral","sentiment_score":0.0071336328983306885},{"text":"I can Is it alright?","start":872.36505,"end":873.45,"sentiment":"neutral","sentiment_score":0.03360934779047966},{"text":"I turn it off now.","start":873.93,"end":875.39,"sentiment":"neutral","sentiment_score":-0.03237285241484642},{"text":"Can you take a picture and send it to me, please?","start":879.21,"end":881.55,"sentiment":"neutral","sentiment_score":0.06344916061921553},{"text":"I can't.","start":882.81,"end":883.47003,"sentiment":"negative","sentiment_score":-0.3463120311498642}],"sentiment":"neutral","sentiment_score":0.0007763672620058037,"channel":1,"num_words":24,"start":872.125,"end":883.47003},{"sentences":[{"text":"I don't have Internet.","start":885.53,"end":886.67,"sentiment":"negative","sentiment_score":-0.46514180302619934},{"text":"Ma'am, we can send a technician to you in this case, or you can ask someone to help us troubleshoot the Internet.","start":888.33,"end":896.345,"sentiment":"neutral","sentiment_score":-0.06418400477956641},{"text":"It's just that fee for service applies.","start":897.925,"end":900.265,"sentiment":"neutral","sentiment_score":-0.15422414668968745},{"text":"The default is found to be beyond the network.","start":900.325,"end":902.505,"sentiment":"neutral","sentiment_score":-0.3078181379371219},{"text":"I already turned off the power.","start":906.46,"end":908.22003,"sentiment":"neutral","sentiment_score":-0.20578787724177042}],"sentiment":"neutral","sentiment_score":-0.17410989268682897,"channel":1,"num_words":48,"start":885.53,"end":908.22003},{"sentences":[{"text":"Can you see that?","start":908.22003,"end":909.44,"sentiment":"neutral","sentiment_score":-0.09568449854850769},{"text":"No.","start":910.06,"end":910.46,"sentiment":"neutral","sentiment_score":-0.2731354236602783},{"text":"I cannot see that.","start":910.46,"end":911.18005,"sentiment":"neutral","sentiment_score":-0.33020447194576263},{"text":"That's why I'm asking for the photos, pictures.","start":911.18005,"end":913.12006,"sentiment":"neutral","sentiment_score":-0.172243632376194},{"text":"Send me your email 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The representative, Marine, asks for the property address and street number, and confirms if the router is connected to the router. The representative, Joan, tries to troubleshoot the issue with the customer and asks for photos and information to send to a technician."},"intents":{"segments":[{"text":"I tried to connect the the router to the Internet, but no work yesterday from yesterday. Okay.","start_word":64,"end_word":80,"intents":[{"intent":"Connect router to internet","confidence_score":0.31857225}]},{"text":"The thing here is that we are checking if there is a configuration issue. They cannot help you with that. I can help you with that. Okay?","start_word":409,"end_word":435,"intents":[{"intent":"Help with configuration issue","confidence_score":0.15041779}]},{"text":"That's a that is one blue sticker that is showing warning. Please do not touch this device. Okay? Yes? Good.","start_word":630,"end_word":649,"intents":[{"intent":"Monitor device usage","confidence_score":0.00019680869}]},{"text":"I don't have Internet. Ma'am, we can send a technician to you in this case, or you can ask someone to help us troubleshoot the Internet. It's just that fee for service applies. The default is found to be beyond the network. I already turned off the power. Can you see that? No.","start_word":988,"end_word":1040,"intents":[{"intent":"Troubleshoot internet","confidence_score":0.37231857}]},{"text":"Ma'am, we can send a technician to you in this case, or you can ask someone to help us troubleshoot the Internet.","start_word":992,"end_word":1013,"intents":[{"intent":"Contact technician","confidence_score":0.0030739438}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15128150582313538},{"text":"Good morning. This is Marine from Airtel tech support. Yeah. How can I assist you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.38879549503326416},{"text":"My name is Lu. First name is Mhmm. l u Lu. Surname is w a n g. Mhmm. The property address is Unit 2210. 3210. 210. Mhmm. Okay. Yes. And the street number is 19 Meredith Street in Dantell, That's incorrect. Mhmm. New South Wales. Mhmm. Yes. I tried to connect the the router to the Internet, but no work yesterday from yesterday. Okay. I see I'm speaking with Luang. Right? Yes. Yes. Okay. Have you spoke with the representative yesterday, or this is the first time you called us? Yes. This is the first time? Yes. This is the yesterday, I tried to call you, but no nobody answer. And I already connect contact the the out, sorry. The after hours support. Yes.","start_word":17,"end_word":140,"sentiment":"neutral","sentiment_score":-0.05981849506497383},{"text":"But he said maybe something wrong.","start_word":141,"end_word":146,"sentiment":"negative","sentiment_score":-0.4029422998428345},{"text":"So Mhmm. he's waiting for the super networks. Yeah. Yeah. Actually, But nobody there's Mhmm. mhmm. Actually, as of the moment, there's a in progress ticket to superannouncement that we that the representative yesterday you spoke with submitted. But since you're already on the line, may I confirm if the router's logging into the NTT box? What can I do The for you? block box. So what can I do now? Is the router connected to the NTT box? The block box at your wall mounted on your wall. I already connect them, but Mhmm. the light is still still still red. Yeah. Is it at the one port on your router? Sorry? Is the cable connected at the one I port, think you w I a one n port? second. I need to Is is someone someone that can help you troubleshoot the Internet right now? Yes. Yes. Somebody already here.","start_word":147,"end_word":298,"sentiment":"neutral","sentiment_score":-0.047656339887333546},{"text":"You can hang up.","start_word":299,"end_word":302,"sentiment":"negative","sentiment_score":-0.36340394616127014},{"text":"I mean, can I talk to him? Yeah. Yeah. Yeah, please.","start_word":303,"end_word":313,"sentiment":"neutral","sentiment_score":-0.036764275282621384},{"text":"Thank you.","start_word":314,"end_word":315,"sentiment":"positive","sentiment_score":0.5205836296081543},{"text":"Hello? Oh, yes. Hi. Yes. This is Joan Hello? from SIPA Networks. Sir, may I know who I'm speaking with? This is Maureen from Airtel tech support. Are you in the are you in the unit right now? No. Not Okay. on-site. I need someone to be in the unit. How because we're going to turn off the the o n the the ONT. So back to back to back to back to back. I'm calling you I'm calling I'm calling another staff from your company, and one of the I understand, ma'am. The thing here is that we are checking if there is a configuration issue.","start_word":316,"end_word":422,"sentiment":"neutral","sentiment_score":-0.07627754658460617},{"text":"They cannot help you with that.","start_word":423,"end_word":428,"sentiment":"negative","sentiment_score":-0.33956262469291687},{"text":"I can help you with that. Okay? You don't have to be on the phone. You talk to me and I can help you with that. Okay. Okay. So But I need I need you to cooperate in me. I need we need to know the the ONT. We need to turn it off. Mhmm. Mhmm. Which one? Which one? You tell me. Which one? So you mentioned to me a while ago that there are two white there are two white boxes on the wall. Right? Yes. So on the so the other white box, it has a blue sticker on it. Do you see that? Yes. Yes. I I can see that. Yeah. And the blue sticker says do not touch. It's something like that. Is that correct? Or do not restart? Hello? Yeah? Is that what it says on the blue on the blue sticker? Blue sticker. So you mentioned to me that there is a blue sticker on one of the white box. Is that correct? Not blue sticker. Blue blue lines. Two blue lines. Not sticker. Okay. One of the white box has your unit number in there. Is that correct? Yes. Yes. That's one yes. That's a that is one blue sticker that is showing warning.","start_word":429,"end_word":640,"sentiment":"neutral","sentiment_score":-0.04237608983673437},{"text":"Please do not touch this device.","start_word":641,"end_word":646,"sentiment":"negative","sentiment_score":-0.34896960854530334},{"text":"Okay? Yes?","start_word":647,"end_word":648,"sentiment":"neutral","sentiment_score":0.013221187517046928},{"text":"Good.","start_word":649,"end_word":649,"sentiment":"positive","sentiment_score":0.41256648302078247},{"text":"So let's focus on that box. Okay? So on that white box, there should be a black cord going to a PowerPoint. The black box? The white box. White box. Yes. Yeah. Look out at the bottom of the white box. There should be a cord going to a a to the PowerPoint. Yes. Yeah. Yeah. I saw that. Yes. I saw that. I'd like you to unplug it from the power and let me know once it unplugged. So take off take off the power? Yes. Okay. Now. Is it off now? The light's still off, but already take off. I think maybe yes. Already off. Good. Let me run a quick test. Hold on. I don't think it's off. Already off. There's no more lights in there? No more lights. No more light from the white box. We're look are are you looking at the right side of the white box? Right side of the white box? Yep. There are lights up. Yes. The the the the light's already off. Okay. Mhmm. Ma'am, I'd like you to check the other white box, the smaller one. Smaller one? Mhmm. The smaller one. Yeah. I just take off the the the the power from the smaller one. Oh my god. You're using that one? Oh, okay. I I I saw that. You mean the the white box has the address? That's that is one tower from the bottom. Right? I take off the power, but this box have no lights here. Okay. That's the thing. Take a picture and send it to me. Okay? Wait. Which which number? Send it to my email. One second. Mhmm. You you you asked me to take off the power from which white box? The big one or small one? The big one. Big one. But the big one has no lights. So it's already off the power. Okay. I can Is it alright? I turn it off now. Can you take a picture and send it to me, please? I can't.","start_word":650,"end_word":987,"sentiment":"neutral","sentiment_score":-0.026324504788017133},{"text":"I don't have Internet.","start_word":988,"end_word":991,"sentiment":"negative","sentiment_score":-0.46420493721961975},{"text":"Ma'am, we can send a technician to you in this case, or you can ask someone to help us troubleshoot the Internet. It's just that fee for service applies. The default is found to be beyond the network. I already turned off the power. Can you see that? No. I cannot see that. That's why I'm asking for the photos, pictures. Send me your email address. Sure. My email is support. It's the word support. S u p p o r t? Mhmm. Oh, okay. @supa,supa,networks. S Mhmm. S u p a. Mhmm. Networks, n e t w o r k s. Support at supa net. Network. Network. E n e t. Mhmm. W o r k s. W e b s. It's n e t, the NForNovemberEForEchoTForTangoWFor Oscar w for whiskey Yes. O for Oscar, r for Romeo, k for kilo, s for Sierra, dot a u. Yeah. I already sent it.","start_word":992,"end_word":1144,"sentiment":"neutral","sentiment_score":-0.03691701963543892},{"text":"Thank you.","start_word":1145,"end_word":1146,"sentiment":"positive","sentiment_score":0.5076466798782349},{"text":"Ma'am, I'd like you to plug it back in, please, and turn and let me know once it's back on. Is it back on now? Sorry? Did it please plug it back in, and let me know once it's back on.","start_word":1147,"end_word":1187,"sentiment":"neutral","sentiment_score":0.07073898089867903}],"average":{"sentiment":"neutral","sentiment_score":-0.03720383083922815}}}}