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hi, Lauren. It's Jenna here from Financial. How are you today? I'm good. I'm good.\n\nJust before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Beautiful. And I if I can just get you to confirm your full name, date of birth, and address, please? Fantastic.\n\nThanks, Lauren. I was just ringing to look to see if we can book in a new time for your self and Nicholas for your review. I could probably do twelve. That's all I've got available for this Friday. Yep.\n\nYou're absolutely welcome. I will get that booked in. And did you need me to send a calendar invitation? Fantastic. I can do that.\n\nBeautiful. Well, I'll speak to you both then. Bye.","paragraphs":[{"sentences":[{"text":"Hi hi, Lauren.","start":4.4,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.14257805049419403},{"text":"It's Jenna here from Financial.","start":5.3599997,"end":7.06,"sentiment":"neutral","sentiment_score":0.19927797615528106},{"text":"How are you today?","start":7.3599997,"end":8.34,"sentiment":"neutral","sentiment_score":0.23722581937909126},{"text":"I'm good.","start":10.08,"end":10.8,"sentiment":"positive","sentiment_score":0.49796199798583984},{"text":"I'm good.","start":10.8,"end":11.5199995,"sentiment":"positive","sentiment_score":0.4991206228733063}],"sentiment":"neutral","sentiment_score":0.2729495344683528,"num_words":16,"start":4.4,"end":11.5199995},{"sentences":[{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":11.5199995,"end":16.465,"sentiment":"neutral","sentiment_score":0.05687604050921357},{"text":"Is that okay?","start":16.465,"end":17.285,"sentiment":"neutral","sentiment_score":0.0627526802321275},{"text":"Beautiful.","start":18.945,"end":19.425,"sentiment":"positive","sentiment_score":0.4512252807617187},{"text":"And I if I can just get you to confirm your full name, date of birth, and address, please?","start":19.425,"end":23.365,"sentiment":"neutral","sentiment_score":0.12334070315486506},{"text":"Fantastic.","start":30.48,"end":30.98,"sentiment":"positive","sentiment_score":0.6090487837791443}],"sentiment":"neutral","sentiment_score":0.10425860418918285,"num_words":47,"start":11.5199995,"end":30.98},{"sentences":[{"text":"Thanks, Lauren.","start":31.2,"end":32.02,"sentiment":"positive","sentiment_score":0.549133688211441},{"text":"I was just ringing to look to see if we can book in a new time for your self and Nicholas for your review.","start":32.24,"end":40.685,"sentiment":"neutral","sentiment_score":0.25621033646166325},{"text":"I could probably do twelve.","start":65.485,"end":67.405,"sentiment":"neutral","sentiment_score":0.03231427744030953},{"text":"That's all I've got available for this Friday.","start":67.405,"end":69.665,"sentiment":"neutral","sentiment_score":0.03953046817332506},{"text":"Yep.","start":79.740005,"end":80.240005,"sentiment":"neutral","sentiment_score":0.14515367150306702}],"sentiment":"neutral","sentiment_score":0.1967571063898504,"num_words":40,"start":31.2,"end":80.240005},{"sentences":[{"text":"You're absolutely welcome.","start":81.100006,"end":82.54,"sentiment":"positive","sentiment_score":0.48178959886233014},{"text":"I will get that booked in.","start":82.54,"end":84.22,"sentiment":"neutral","sentiment_score":0.30293168127536774},{"text":"And did you need me to send a calendar invitation?","start":84.22,"end":87.12,"sentiment":"neutral","sentiment_score":0.09933663234114647},{"text":"Fantastic.","start":89.40288,"end":89.90288,"sentiment":"positive","sentiment_score":0.5556654334068298},{"text":"I can do that.","start":89.962875,"end":90.52287,"sentiment":"positive","sentiment_score":0.4480081871151924}],"sentiment":"neutral","sentiment_score":0.27516764122992754,"num_words":24,"start":81.100006,"end":90.52287},{"sentences":[{"text":"Beautiful.","start":90.52287,"end":90.922874,"sentiment":"positive","sentiment_score":0.4506405293941498},{"text":"Well, I'll speak to you both then.","start":90.922874,"end":92.62287,"sentiment":"neutral","sentiment_score":0.21773732985768998},{"text":"Bye.","start":94.20287,"end":94.70287,"sentiment":"neutral","sentiment_score":0.08189359307289124}],"sentiment":"neutral","sentiment_score":0.22852171460787454,"num_words":9,"start":90.52287,"end":94.70287}]}}]},{"alternatives":[{"transcript":"Hello? I'm good. Thanks. How are you going? Yeah. Sure. Sure. Yep. Yeah. Lauren Ashton Plan at the March eighty five and twelve Healy Court, Matarata. Yes. I have just walked into my husband's office just to see if we can arrange it for that proper time for that excuse. I get it. Okay. Do you maybe wanna do oh, you're a waiters, aren't you? Oh, I don't think I'll have to be out just in the chicken. Okay. Maybe Friday. Yeah. You're around Friday? I'm around in the afternoon. Yep. Is Friday afternoon okay? So the Friday at twelve? Yeah. I can do Friday at 11PM. I can do that. 12:00. Yep. Cool. Let's do that one. Thank you so much. Yes, please. That'd be great. Thank you so much. 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I'm good. Thanks. How are you going? Yeah.\n\nSure. Sure. Yep. Yeah. Lauren Ashton Plan at the March eighty five and twelve Healy Court, Matarata.\n\nYes. I have just walked into my husband's office just to see if we can arrange it for that proper time for that excuse. I get it. Okay. Do you maybe wanna do oh, you're a waiters, aren't you?\n\nOh, I don't think I'll have to be out just in the chicken. Okay. Maybe Friday. Yeah. You're around Friday?\n\nI'm around in the afternoon. Yep. Is Friday afternoon okay? So the Friday at twelve? Yeah.\n\nI can do Friday at 11PM. I can do that. 12:00. Yep. Cool.\n\nLet's do that one. Thank you so much. Yes, please. That'd be great. 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It's Jenna here from Financial. How are you today?\n\nChannel 1: I'm good. Thanks. How are you going?\n\nChannel 0: I'm good. I'm good. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Yeah. Sure. Sure. Yep.\n\nChannel 0: Beautiful. And I if I can just get you to confirm your full name, date of birth, and address, please?\n\nChannel 1: Yeah. Lauren Ashton Plan at the March eighty five and twelve Healy Court, Matarata.\n\nChannel 0: Fantastic. Thanks, Lauren. I was just ringing to look to see if we can book in a new time for your self and Nicholas for your review.\n\nChannel 1: Yes. I have just walked into my husband's office just to see if we can arrange it for that proper time for that excuse. I get it. Okay. Do you maybe wanna do oh, you're a waiters, aren't you?\n\nOh, I don't think I'll have to be out just in the chicken. Okay. Maybe Friday. Yeah. You're around Friday?\n\nI'm around in the afternoon. Yep. Is Friday afternoon okay?\n\nChannel 0: I could probably do twelve. That's all I've got available for this Friday.\n\nChannel 1: So the Friday at twelve? Yeah. I can do Friday at 11PM. I can do that. 12:00.\n\nYep. Cool. Let's do that one.\n\nChannel 0: Yep.\n\nChannel 1: Thank you so much.\n\nChannel 0: You're absolutely welcome. I will get that booked in. And did you need me to send a calendar invitation?\n\nChannel 1: Yes, please. That'd be great.\n\nChannel 0: Fantastic. I can do that. Beautiful. Well, I'll speak to you both then.\n\nChannel 1: Thank you so much. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.02909078821539879}],"sentiment":"neutral","sentiment_score":0.02909078821539879,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi hi, Lauren.","start":4.4,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.14257805049419403},{"text":"It's Jenna here from Financial.","start":5.3599997,"end":7.06,"sentiment":"neutral","sentiment_score":0.19927797615528106},{"text":"How are you today?","start":7.3599997,"end":8.34,"sentiment":"neutral","sentiment_score":0.23722581937909126}],"sentiment":"neutral","sentiment_score":0.19775227581461272,"channel":0,"num_words":12,"start":4.4,"end":8.34},{"sentences":[{"text":"I'm good.","start":8.48,"end":8.8,"sentiment":"positive","sentiment_score":0.5196323990821838},{"text":"Thanks.","start":8.8,"end":9.04,"sentiment":"positive","sentiment_score":0.6309893131256104},{"text":"How are you going?","start":9.04,"end":9.78,"sentiment":"positive","sentiment_score":0.36634766310453415}],"sentiment":"positive","sentiment_score":0.4479492519583021,"channel":1,"num_words":7,"start":8.48,"end":9.78},{"sentences":[{"text":"I'm good.","start":10.08,"end":10.8,"sentiment":"positive","sentiment_score":0.49796199798583984},{"text":"I'm good.","start":10.8,"end":11.5199995,"sentiment":"positive","sentiment_score":0.4991206228733063},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":11.5199995,"end":16.465,"sentiment":"neutral","sentiment_score":0.05687604050921357},{"text":"Is that okay?","start":16.465,"end":17.285,"sentiment":"neutral","sentiment_score":0.0627526802321275}],"sentiment":"neutral","sentiment_score":0.11635240713755289,"channel":0,"num_words":30,"start":10.08,"end":17.285},{"sentences":[{"text":"Yeah.","start":17.414999,"end":17.575,"sentiment":"neutral","sentiment_score":0.06879263371229172},{"text":"Sure.","start":17.575,"end":17.735,"sentiment":"neutral","sentiment_score":0.09204508364200592},{"text":"Sure.","start":17.735,"end":17.975,"sentiment":"neutral","sentiment_score":0.10653775930404664},{"text":"Yep.","start":17.975,"end":18.475,"sentiment":"neutral","sentiment_score":0.1870480179786682}],"sentiment":"neutral","sentiment_score":0.11360587365925312,"channel":1,"num_words":4,"start":17.414999,"end":18.475},{"sentences":[{"text":"Beautiful.","start":18.945,"end":19.425,"sentiment":"positive","sentiment_score":0.4512252807617187},{"text":"And I if I can just get you to confirm your full name, date of birth, and address, 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afternoon.","start":60.260002,"end":61.48,"sentiment":"neutral","sentiment_score":0.0151174983009696},{"text":"Yep.","start":62.260002,"end":62.66,"sentiment":"neutral","sentiment_score":0.03889051452279091},{"text":"Is Friday afternoon okay?","start":62.66,"end":64.44,"sentiment":"neutral","sentiment_score":0.023657046258449554}],"sentiment":"neutral","sentiment_score":0.020910619106143714,"channel":1,"num_words":10,"start":60.260002,"end":64.44},{"sentences":[{"text":"I could probably do twelve.","start":65.485,"end":67.405,"sentiment":"neutral","sentiment_score":0.03231427744030953},{"text":"That's all I've got available for this Friday.","start":67.405,"end":69.665,"sentiment":"neutral","sentiment_score":0.03953046817332506}],"sentiment":"neutral","sentiment_score":0.03675501019908832,"channel":0,"num_words":13,"start":65.485,"end":69.665},{"sentences":[{"text":"So the Friday at 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did you need me to send a calendar invitation?","start":84.22,"end":87.12,"sentiment":"neutral","sentiment_score":0.09933663234114647}],"sentiment":"neutral","sentiment_score":0.22401711619214007,"channel":0,"num_words":19,"start":81.100006,"end":87.12},{"sentences":[{"text":"Yes, please.","start":87.68,"end":88.240005,"sentiment":"neutral","sentiment_score":0.17073538899421692},{"text":"That'd be great.","start":88.240005,"end":89.14,"sentiment":"positive","sentiment_score":0.46174243092536926}],"sentiment":"positive","sentiment_score":0.3453396141529083,"channel":1,"num_words":5,"start":87.68,"end":89.14},{"sentences":[{"text":"Fantastic.","start":89.40288,"end":89.90288,"sentiment":"positive","sentiment_score":0.5556654334068298},{"text":"I can do that.","start":89.962875,"end":90.52287,"sentiment":"positive","sentiment_score":0.4480081871151924},{"text":"Beautiful.","start":90.52287,"end":90.922874,"sentiment":"positive","sentiment_score":0.4506405293941498},{"text":"Well, I'll 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The representative confirms Lauren's personal information and arranges a time for the review. The representative also offers to send a calendar invitation and confirms that the appointment will be on Friday at 12 PM."},"intents":{"segments":[{"text":"I was just ringing to look to see if we can book in a new time for your self and Nicholas for your review. Yes.","start_word":91,"end_word":115,"intents":[{"intent":"Book review","confidence_score":0.29702383}]}]},"sentiments":{"segments":[{"text":"Hello? Hi hi, Lauren. It's Jenna here from Financial. How are you today?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.17825071513652802},{"text":"I'm good. Thanks. How are you going? I'm good. I'm good.","start_word":13,"end_word":23,"sentiment":"positive","sentiment_score":0.4854540526866913},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yeah. Sure. Sure. Yep.","start_word":24,"end_word":53,"sentiment":"neutral","sentiment_score":0.0720197781920433},{"text":"Beautiful.","start_word":54,"end_word":54,"sentiment":"positive","sentiment_score":0.4512252807617187},{"text":"And I if I can just get you to confirm your full name, date of birth, and address, please? Yeah. Lauren Ashton Plan at the March eighty five and twelve Healy Court, Matarata.","start_word":55,"end_word":87,"sentiment":"neutral","sentiment_score":0.10265268385410307},{"text":"Fantastic. Thanks, Lauren.","start_word":88,"end_word":90,"sentiment":"positive","sentiment_score":0.5691053867340088},{"text":"I was just ringing to look to see if we can book in a new time for your self and Nicholas for your review. Yes. I have just walked into my husband's office just to see if we can arrange it for that proper time for that excuse. I get it. Okay. Do you maybe wanna do oh, you're a waiters, aren't you? Oh, I don't think I'll have to be out just in the chicken. Okay. Maybe Friday. Yeah. You're around Friday? I'm around in the afternoon. Yep. Is Friday afternoon okay? I could probably do twelve. That's all I've got available for this Friday. So the Friday at twelve? Yeah. I can do Friday at 11PM. I can do that. 12:00. Yep. Cool. Let's do that one. Yep.","start_word":91,"end_word":220,"sentiment":"neutral","sentiment_score":0.07323706150054932},{"text":"Thank you so much. You're absolutely welcome.","start_word":221,"end_word":227,"sentiment":"positive","sentiment_score":0.4829901158809662},{"text":"I will get that booked in. And did you need me to send a calendar invitation? Yes, please.","start_word":228,"end_word":245,"sentiment":"neutral","sentiment_score":0.1699351966381073},{"text":"That'd be great. Fantastic. I can do that. Beautiful.","start_word":246,"end_word":254,"sentiment":"positive","sentiment_score":0.4633803367614746},{"text":"Well, I'll speak to you both then.","start_word":255,"end_word":261,"sentiment":"neutral","sentiment_score":0.2256722152233124},{"text":"Thank you so much.","start_word":262,"end_word":265,"sentiment":"positive","sentiment_score":0.4686671197414398},{"text":"Bye. Bye.","start_word":266,"end_word":267,"sentiment":"neutral","sentiment_score":0.14423838257789612}],"average":{"sentiment":"neutral","sentiment_score":0.15505970142505787}}}}