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One of our team will be with you shortly. Please continue to hold. Thank you for calling Saunders International. We are proud to be celebrating seventy years of unparalleled excellence in design, construction, and maintenance services.\n\nWe'll transfer you to one of our experienced team members to discuss your project needs. We are focused on ensuring our clients achieve optimum economic return through Saunders International. Pujesh speaking. Hello? Very good.\n\nSorry. Who? Where is he based at? No. This is Saunders International, like, codes.\n\nNo worries. All good.","paragraphs":[{"sentences":[{"text":"Thank you for calling Piping Solutions.","start":0.39999998,"end":2.26,"sentiment":"neutral","sentiment_score":0.27007848769426346},{"text":"One of our team will be with you shortly.","start":2.72,"end":4.58,"sentiment":"neutral","sentiment_score":0.14979002955887052},{"text":"Please continue to hold.","start":4.64,"end":6.1,"sentiment":"neutral","sentiment_score":-0.16714183054864407},{"text":"Thank you for calling Saunders International.","start":16.185,"end":18.205,"sentiment":"neutral","sentiment_score":0.2806493987639745},{"text":"We are proud to be celebrating seventy years of unparalleled excellence in design, construction, and maintenance services.","start":18.425,"end":25.005001,"sentiment":"positive","sentiment_score":0.47139397789450255}],"sentiment":"neutral","sentiment_score":0.2856573306378864,"num_words":42,"start":0.39999998,"end":25.005001},{"sentences":[{"text":"We'll transfer you to one of our experienced team members to discuss your project needs.","start":25.384998,"end":29.724998,"sentiment":"neutral","sentiment_score":0.2253045568863551},{"text":"We are focused on ensuring our clients achieve optimum economic return through Saunders International.","start":41.01,"end":49.535,"sentiment":"neutral","sentiment_score":0.32087021853242603},{"text":"Pujesh speaking.","start":49.595,"end":56.155003,"sentiment":"neutral","sentiment_score":0.020848100539296865},{"text":"Hello?","start":56.155003,"end":56.655003,"sentiment":"neutral","sentiment_score":0.01799314096570015},{"text":"Very good.","start":60.58,"end":61.32,"sentiment":"neutral","sentiment_score":0.08272217586636543}],"sentiment":"neutral","sentiment_score":0.23814367960371516,"num_words":34,"start":25.384998,"end":61.32},{"sentences":[{"text":"Sorry.","start":63.300003,"end":63.800003,"sentiment":"neutral","sentiment_score":-0.03202231973409653},{"text":"Who?","start":69.06,"end":69.22,"sentiment":"neutral","sentiment_score":-0.051013510674238205},{"text":"Where is he based at?","start":69.22,"end":70.635,"sentiment":"neutral","sentiment_score":-0.04396684691309929},{"text":"No.","start":79.275,"end":79.595,"sentiment":"neutral","sentiment_score":-0.16916584968566897},{"text":"This is Saunders International, like, codes.","start":79.595,"end":84.815,"sentiment":"neutral","sentiment_score":-0.1114136129617691}],"sentiment":"neutral","sentiment_score":-0.08146554231643677,"num_words":14,"start":63.300003,"end":84.815},{"sentences":[{"text":"No worries.","start":88.30688,"end":89.046875,"sentiment":"neutral","sentiment_score":0.10541816055774689},{"text":"All good.","start":89.586876,"end":90.32687,"sentiment":"neutral","sentiment_score":0.2095523178577423}],"sentiment":"neutral","sentiment_score":0.1574852392077446,"num_words":4,"start":88.30688,"end":90.32687}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Piping Solutions. One of our team will be with you shortly. Please continue to hold. Thank you for calling Saunders International. We are proud to be celebrating seventy years of unparalleled excellence in design, construction, and maintenance services.\n\nWe'll transfer you to one of our experienced team members to discuss your project needs. We are focused on ensuring our clients achieve optimum economic return through Saunders International. Pujesh speaking. Hello?\n\nChannel 0: Hi. Good morning. I'm looking for\n\nChannel 1: Very\n\nChannel 0: Shane.\n\nChannel 1: good. Sorry.\n\nChannel 0: Shane Tynan?\n\nChannel 1: Who? Where is he based at?\n\nChannel 0: Just to correct myself, are you am I I reached Piping Solutions?\n\nChannel 1: No. This is Saunders International, like,\n\nChannel 0: Oh, I see.\n\nChannel 1: codes.\n\nChannel 0: I reached the wrong number. Sorry for an inconvenience. Thank you.\n\nChannel 1: No worries. All good.","paragraphs":[{"sentences":[{"text":"Thank you for calling Piping Solutions.","start":0.39999998,"end":2.26,"sentiment":"neutral","sentiment_score":0.27007848769426346},{"text":"One of our team will be with you shortly.","start":2.72,"end":4.58,"sentiment":"neutral","sentiment_score":0.14979002955887052},{"text":"Please continue to hold.","start":4.64,"end":6.1,"sentiment":"neutral","sentiment_score":-0.16714183054864407},{"text":"Thank you for calling Saunders International.","start":16.185,"end":18.205,"sentiment":"neutral","sentiment_score":0.2806493987639745},{"text":"We are proud to be celebrating seventy years of unparalleled excellence in design, construction, and maintenance services.","start":18.425,"end":25.005001,"sentiment":"positive","sentiment_score":0.47139397789450255}],"sentiment":"neutral","sentiment_score":0.2856573306378864,"channel":1,"num_words":42,"start":0.39999998,"end":25.005001},{"sentences":[{"text":"We'll transfer you to one of our experienced 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Tynan?","start":65.29,"end":66.35,"sentiment":"neutral","sentiment_score":-0.03623543959110975}],"sentiment":"neutral","sentiment_score":-0.03623543959110975,"channel":0,"num_words":2,"start":65.29,"end":66.35},{"sentences":[{"text":"Who?","start":69.06,"end":69.22,"sentiment":"neutral","sentiment_score":-0.051013510674238205},{"text":"Where is he based at?","start":69.22,"end":70.635,"sentiment":"neutral","sentiment_score":-0.04396684691309929}],"sentiment":"neutral","sentiment_score":-0.04514129087328911,"channel":1,"num_words":6,"start":69.06,"end":70.635},{"sentences":[{"text":"Just to correct myself, are you am I I reached Piping Solutions?","start":72.565,"end":77.785,"sentiment":"neutral","sentiment_score":-0.04355422919616103}],"sentiment":"neutral","sentiment_score":-0.04355422919616103,"channel":0,"num_words":12,"start":72.565,"end":77.785},{"sentences":[{"text":"No.","start":79.275,"end":79.595,"sentiment":"neutral","sentiment_score":-0.16916584968566897},{"text":"This is Saunders International, like,","start":79.595,"end":82.415,"sentiment":"neutral","sentiment_score":-0.10128841698169708}],"sentiment":"neutral","sentiment_score":-0.11260132243235906,"channel":1,"num_words":6,"start":79.275,"end":82.415},{"sentences":[{"text":"Oh, I see.","start":83.49693,"end":84.536934,"sentiment":"neutral","sentiment_score":-0.13954187432924905}],"sentiment":"neutral","sentiment_score":-0.13954187432924905,"channel":0,"num_words":3,"start":83.49693,"end":84.536934},{"sentences":[{"text":"codes.","start":84.315,"end":84.815,"sentiment":"neutral","sentiment_score":-0.1620395928621292}],"sentiment":"neutral","sentiment_score":-0.1620395928621292,"channel":1,"num_words":1,"start":84.315,"end":84.815},{"sentences":[{"text":"I reached the wrong number.","start":84.536934,"end":85.896935,"sentiment":"neutral","sentiment_score":-0.2946800827980042},{"text":"Sorry for an 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When the representative returned, they introduced themselves and asked for the customer's name. The customer was looking for someone named Shane Tynan, but realizes they have the wrong number and apologizes for the inconvenience."},"intents":{"segments":[{"text":"We'll transfer you to one of our experienced team members to discuss your project needs.","start_word":42,"end_word":56,"intents":[{"intent":"Transfer call","confidence_score":0.5568957},{"intent":"Discuss project needs","confidence_score":0.09459941}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Piping Solutions. One of our team will be with you shortly. Please continue to hold. Thank you for calling Saunders International.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.17620965838432312},{"text":"We are proud to be celebrating seventy years of unparalleled excellence in design, construction, and maintenance services.","start_word":25,"end_word":41,"sentiment":"positive","sentiment_score":0.465006411075592},{"text":"We'll transfer you to one of our experienced team members to discuss your project needs. We are focused on ensuring our clients achieve optimum economic return through Saunders International. Pujesh speaking. Hello? Hi. Good morning. I'm looking for Very Shane. good. Sorry. Shane Tynan? Who? Where is he based at? Just to correct myself, are you am I I reached Piping Solutions? No. This is Saunders International, like, Oh, I see. codes. I reached the wrong number.","start_word":42,"end_word":118,"sentiment":"neutral","sentiment_score":0.055585525929927826},{"text":"Sorry for an inconvenience.","start_word":119,"end_word":122,"sentiment":"negative","sentiment_score":-0.3495035171508789},{"text":"Thank you. No worries. All good.","start_word":123,"end_word":128,"sentiment":"neutral","sentiment_score":0.16602161526679993}],"average":{"sentiment":"neutral","sentiment_score":0.119218385347756}}}}