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hi, Lawrence. This is Andrew. And I was actually calling because I'm trying to get connected to the IT department. I'm looking for Nick. Yeah.\n\nNick James. Yeah. We actually talked maybe a couple of weeks ago regarding cybersecurity. And, well, we haven't received any response from him, so I'm just checking if he's available to to speak to this morning. I appreciate it.\n\nOh, yeah. Still here. Oh, it's alright. You know, let me call him back later then. Yeah.\n\nI really appreciate you checking on him. Oh, yeah. Certainly. But I actually have this email, so maybe I'll send him one. But yeah.\n\nJust wanna thank you. Oh, of course. Appreciate the time. You take care. Bye bye.\n\nYou too.","paragraphs":[{"sentences":[{"text":"Oh, hi, Lawrence.","start":44.465,"end":45.445,"sentiment":"neutral","sentiment_score":0.05642858147621155},{"text":"This is Andrew.","start":45.585,"end":46.965,"sentiment":"neutral","sentiment_score":0.04210350041588148},{"text":"And I was actually calling because I'm trying to get connected to the IT department.","start":47.665,"end":53.204998,"sentiment":"neutral","sentiment_score":0.02185635454952717},{"text":"I'm looking for Nick.","start":53.425,"end":54.965,"sentiment":"neutral","sentiment_score":0.00665261666290462},{"text":"Yeah.","start":59.829998,"end":60.329998,"sentiment":"neutral","sentiment_score":0.002553712110966444}],"sentiment":"neutral","sentiment_score":0.025100220872375827,"num_words":26,"start":44.465,"end":60.329998},{"sentences":[{"text":"Nick James.","start":61.27,"end":61.989998,"sentiment":"neutral","sentiment_score":-0.0047718745190650225},{"text":"Yeah.","start":61.989998,"end":62.23,"sentiment":"neutral","sentiment_score":-0.004507509060204029},{"text":"We actually talked maybe a couple of weeks ago regarding cybersecurity.","start":62.23,"end":67.53,"sentiment":"neutral","sentiment_score":-0.05847789381038059},{"text":"And, well, we haven't received any response from him, so I'm just checking if he's available to to speak to this morning.","start":68.805,"end":76.185005,"sentiment":"neutral","sentiment_score":-0.13580600951205601},{"text":"I appreciate it.","start":80.98,"end":82.28,"sentiment":"neutral","sentiment_score":0.2850233316421509}],"sentiment":"neutral","sentiment_score":-0.07153770011157179,"num_words":39,"start":61.27,"end":82.28},{"sentences":[{"text":"Oh, yeah.","start":100.765,"end":101.405,"sentiment":"neutral","sentiment_score":0.00011853128671646118},{"text":"Still here.","start":101.405,"end":102.145004,"sentiment":"neutral","sentiment_score":-0.00522173009812832},{"text":"Oh, it's alright.","start":109.799995,"end":111.42,"sentiment":"neutral","sentiment_score":0.016126567187408607},{"text":"You know, let me call him back later then.","start":111.72,"end":113.899994,"sentiment":"neutral","sentiment_score":0.042344109465678535},{"text":"Yeah.","start":114.36,"end":114.759995,"sentiment":"neutral","sentiment_score":0.2358374297618866}],"sentiment":"neutral","sentiment_score":0.03853574817014091,"num_words":17,"start":100.765,"end":114.759995},{"sentences":[{"text":"I really appreciate you checking on him.","start":114.759995,"end":117.02,"sentiment":"positive","sentiment_score":0.42408657499722074},{"text":"Oh, yeah.","start":126.975,"end":127.534996,"sentiment":"neutral","sentiment_score":0.062036145478487015},{"text":"Certainly.","start":127.534996,"end":128.035,"sentiment":"neutral","sentiment_score":0.07191880792379379},{"text":"But I actually have this email, so maybe I'll send him one.","start":128.33499,"end":131.955,"sentiment":"neutral","sentiment_score":0.05165506868312756},{"text":"But yeah.","start":133.25,"end":133.97,"sentiment":"neutral","sentiment_score":0.062156252562999725}],"sentiment":"neutral","sentiment_score":0.16286543554936847,"num_words":24,"start":114.759995,"end":133.97},{"sentences":[{"text":"Just wanna thank you.","start":133.97,"end":135.27,"sentiment":"neutral","sentiment_score":0.2439686469733715},{"text":"Oh, of course.","start":139.09,"end":143.27,"sentiment":"neutral","sentiment_score":0.15982060631116232},{"text":"Appreciate the time.","start":143.97,"end":145.09,"sentiment":"positive","sentiment_score":0.3946000138918559},{"text":"You take care.","start":145.09,"end":145.99,"sentiment":"positive","sentiment_score":0.3652574022610982},{"text":"Bye bye.","start":146.21,"end":146.87,"sentiment":"neutral","sentiment_score":0.2543124109506607}],"sentiment":"neutral","sentiment_score":0.2829022318124771,"num_words":15,"start":133.97,"end":146.87},{"sentences":[{"text":"You too.","start":150.09894,"end":150.75894,"sentiment":"neutral","sentiment_score":0.22474752366542816}],"sentiment":"neutral","sentiment_score":0.22474752366542816,"num_words":2,"start":150.09894,"end":150.75894}]}}]},{"alternatives":[{"transcript":"If you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception. Good morning. OsmoFlow. Lauren speaking. Nick James? Yeah. Just what's this regarding? Okay. Let me see if he is. Just one moment. Hello. You there? Hi. Yeah. He's currently unavailable at the moment. Am I able to take a message and pass it on? No worries. Otherwise, I can give you my email address, and and you can send any information in there if you'd like. Oh, yeah. Yeah. Do definitely do that because they have been very busy. So, yeah, send him through, and and then hopefully, he can get back to you whenever he's available. No worries. 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you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception. Good morning. OsmoFlow. Lauren speaking.\n\nNick James? Yeah. Just what's this regarding? Okay. Let me see if he is.\n\nJust one moment. Hello. You there? Hi. Yeah.\n\nHe's currently unavailable at the moment. Am I able to take a message and pass it on? No worries. Otherwise, I can give you my email address, and and you can send any information in there if you'd like. Oh, yeah.\n\nYeah. Do definitely do that because they have been very busy. So, yeah, send him through, and and then hopefully, he can get back to you whenever he's available. No worries. You have a great day.","paragraphs":[{"sentences":[{"text":"If you are experiencing a water emergency, please press 1 to be connected to our control center.","start":1.28,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.04457595188389806},{"text":"Otherwise, press 2 to be transferred to reception.","start":7.9199996,"end":10.5,"sentiment":"neutral","sentiment_score":-0.017895003664307296},{"text":"Good morning.","start":40.425,"end":41.245,"sentiment":"neutral","sentiment_score":0.24322527647018433},{"text":"OsmoFlow.","start":41.305,"end":41.805,"sentiment":"neutral","sentiment_score":0.19821959733963013},{"text":"Lauren speaking.","start":42.025,"end":43.005,"sentiment":"neutral","sentiment_score":0.09409680590033531}],"sentiment":"neutral","sentiment_score":-0.0009362483086685335,"num_words":30,"start":1.28,"end":43.005},{"sentences":[{"text":"Nick James?","start":57.92,"end":58.559998,"sentiment":"neutral","sentiment_score":-0.004858867032453418},{"text":"Yeah.","start":58.559998,"end":58.8,"sentiment":"neutral","sentiment_score":-0.0019775344990193844},{"text":"Just what's this regarding?","start":58.8,"end":60.26,"sentiment":"neutral","sentiment_score":-0.007695506326854229},{"text":"Okay.","start":77.715,"end":78.034996,"sentiment":"neutral","sentiment_score":0.016693349927663803},{"text":"Let me see if he is.","start":78.034996,"end":79.155,"sentiment":"neutral","sentiment_score":0.04201719785730044}],"sentiment":"neutral","sentiment_score":0.016165660228580236,"num_words":14,"start":57.92,"end":79.155},{"sentences":[{"text":"Just one moment.","start":79.155,"end":80.134995,"sentiment":"neutral","sentiment_score":0.09403390437364578},{"text":"Hello.","start":99.08501,"end":99.485,"sentiment":"neutral","sentiment_score":0.038331057876348495},{"text":"You there?","start":99.485,"end":100.065,"sentiment":"neutral","sentiment_score":0.02182094845920801},{"text":"Hi.","start":103.40501,"end":103.725006,"sentiment":"neutral","sentiment_score":0.00545400008559227},{"text":"Yeah.","start":103.725006,"end":104.045006,"sentiment":"neutral","sentiment_score":-0.013489928096532822}],"sentiment":"neutral","sentiment_score":0.044504842488095164,"num_words":8,"start":79.155,"end":104.045006},{"sentences":[{"text":"He's currently unavailable at the moment.","start":104.045006,"end":105.885,"sentiment":"neutral","sentiment_score":-0.16367839773495993},{"text":"Am I able to take a message and pass it on?","start":105.885,"end":108.21,"sentiment":"neutral","sentiment_score":-0.06888081167231906},{"text":"No worries.","start":118.69,"end":119.17,"sentiment":"neutral","sentiment_score":0.11886334419250488},{"text":"Otherwise, I can give you my email address, and and you can send any information in there if you'd like.","start":119.17,"end":125.725,"sentiment":"neutral","sentiment_score":0.10925578959286213},{"text":"Oh, yeah.","start":133.22499,"end":133.705,"sentiment":"neutral","sentiment_score":0.06201867386698723}],"sentiment":"neutral","sentiment_score":0.019685866174901406,"num_words":41,"start":104.045006,"end":133.705},{"sentences":[{"text":"Yeah.","start":133.705,"end":134.025,"sentiment":"neutral","sentiment_score":0.11382980644702911},{"text":"Do definitely do that because they have been very busy.","start":134.025,"end":136.845,"sentiment":"neutral","sentiment_score":0.046030900254845616},{"text":"So, yeah, send him through, and and then hopefully, he can get back to you whenever he's available.","start":137.48999,"end":141.51,"sentiment":"neutral","sentiment_score":0.12312825293176705},{"text":"No worries.","start":147.65,"end":148.12999,"sentiment":"positive","sentiment_score":0.34826643764972687},{"text":"You have a great day.","start":148.12999,"end":149.26999,"sentiment":"positive","sentiment_score":0.5939814329147339}],"sentiment":"neutral","sentiment_score":0.1793579833789004,"num_words":36,"start":133.705,"end":149.26999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception. Good morning. OsmoFlow. Lauren speaking.\n\nChannel 0: Oh, hi, Lawrence. This is Andrew. And I was actually calling because I'm trying to get connected to the IT department. I'm looking for Nick.\n\nChannel 1: Nick James? Yeah. Just what's this regarding?\n\nChannel 0: Yeah. Nick James. Yeah. We actually talked maybe a couple of weeks ago regarding cybersecurity. And, well, we haven't received any response from him, so I'm just checking if he's available to to speak to this morning.\n\nChannel 1: Okay. Let me see if he is. Just one moment.\n\nChannel 0: I appreciate it.\n\nChannel 1: Hello. You there?\n\nChannel 0: Oh, yeah. Still here.\n\nChannel 1: Hi. Yeah. He's currently unavailable at the moment. Am I able to take a message and pass it on?\n\nChannel 0: Oh, it's alright. You know, let me call him back later then. Yeah. I really appreciate you checking on him.\n\nChannel 1: No worries. Otherwise, I can give you my email address, and and you can send any information in there if you'd like.\n\nChannel 0: Oh, yeah. Certainly. But I actually have this email, so maybe I'll send him one.\n\nChannel 1: Oh,\n\nChannel 0: But\n\nChannel 1: yeah.\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Just\n\nChannel 1: Do\n\nChannel 0: wanna\n\nChannel 1: definitely\n\nChannel 0: thank you.\n\nChannel 1: do that because they have been very busy. So, yeah, send him through, and and\n\nChannel 0: Oh,\n\nChannel 1: then hopefully, he can get back to you whenever he's available.\n\nChannel 0: of course. Appreciate the time. You take care. Bye bye.\n\nChannel 1: No worries. You have a great day.\n\nChannel 0: You too.","paragraphs":[{"sentences":[{"text":"If you are experiencing a water emergency, please press 1 to be connected to our control center.","start":1.28,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.04457595188389806},{"text":"Otherwise, press 2 to be transferred to reception.","start":7.9199996,"end":10.5,"sentiment":"neutral","sentiment_score":-0.017895003664307296},{"text":"Good morning.","start":40.425,"end":41.245,"sentiment":"neutral","sentiment_score":0.24322527647018433},{"text":"OsmoFlow.","start":41.305,"end":41.805,"sentiment":"neutral","sentiment_score":0.19821959733963013},{"text":"Lauren speaking.","start":42.025,"end":43.005,"sentiment":"neutral","sentiment_score":0.09409680590033531}],"sentiment":"neutral","sentiment_score":-0.0009362483086685335,"channel":1,"num_words":30,"start":1.28,"end":43.005},{"sentences":[{"text":"Oh, hi, 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The agent, Lauren, tries to connect Lawrence to Nick but is unsuccessful. She offers to take a message and pass it along, and gives him her email address so he can send any information he needs. She thanks Lawrence for checking on Nick and promises to call him back when he is available."},"intents":{"segments":[{"text":"We actually talked maybe a couple of weeks ago regarding cybersecurity. And, well, we haven't received any response from him, so I'm just checking if he's available to to speak to this morning. Okay.","start_word":66,"end_word":99,"intents":[{"intent":"Check availability","confidence_score":0.072097965}]},{"text":"Otherwise, I can give you my email address, and and you can send any information in there if you'd like. Oh, yeah.","start_word":160,"end_word":181,"intents":[{"intent":"Send information","confidence_score":0.20760716}]}]},"sentiments":{"segments":[{"text":"If you are experiencing a water emergency, please press 1 to be connected to our control center. Otherwise, press 2 to be transferred to reception. Good morning. OsmoFlow. Lauren speaking. Oh, hi, Lawrence. This is Andrew. And I was actually calling because I'm trying to get connected to the IT department. I'm looking for Nick. Nick James? Yeah. Just what's this regarding? Yeah. Nick James. Yeah. We actually talked maybe a couple of weeks ago regarding cybersecurity. And, well, we haven't received any response from him, so I'm just checking if he's available to to speak to this morning. Okay. Let me see if he is. Just one moment. I appreciate it. Hello. You there? Oh, yeah. Still here. Hi. Yeah. He's currently unavailable at the moment. Am I able to take a message and pass it on? Oh, it's alright. You know, let me call him back later then. 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You take care.","start_word":235,"end_word":240,"sentiment":"positive","sentiment_score":0.3857014179229736},{"text":"Bye bye.","start_word":241,"end_word":242,"sentiment":"neutral","sentiment_score":0.254427045583725},{"text":"No worries. You have a great day.","start_word":243,"end_word":249,"sentiment":"positive","sentiment_score":0.5291609168052673},{"text":"You too.","start_word":250,"end_word":251,"sentiment":"neutral","sentiment_score":0.26239749789237976}],"average":{"sentiment":"neutral","sentiment_score":0.0624618375204443}}}}