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What's up?\n\nChannel 1: Yeah. Hi.\n\nChannel 0: Hello?\n\nChannel 1: Fetch?\n\nChannel 0: Yes?\n\nChannel 1: My loan has the wrong number. I was looking for the same background.\n\nChannel 0: Who are you looking for? Sorry?\n\nChannel 1: Oh, I didn't hear you, Hi. Sir, it's Aaron.\n\nChannel 0: Aaron. Hi, Aaron. Sorry, man. I didn't I didn't recognize your number. The reason why I didn't recognize your number, I'm in Singapore right now coming back\n\nChannel 1: Okay.\n\nChannel 0: today.\n\nChannel 1: That's what I sent you\n\nChannel 0: Yeah.\n\nChannel 1: for. I'll let you go, mate. I'll let you go. No worries.\n\nChannel 0: Yeah. So\n\nChannel 1: Bye.\n\nChannel 0: I'll call you tomorrow. Cheers, man. Bye.\n\nChannel 1: Okay. 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up?","start":2.3999999,"end":3.22,"sentiment":"neutral","sentiment_score":0.1800667867064476}],"sentiment":"neutral","sentiment_score":0.2650230638682842,"channel":0,"num_words":4,"start":1.8399999,"end":3.22},{"sentences":[{"text":"Yeah.","start":4.88,"end":5.2,"sentiment":"neutral","sentiment_score":0.059877704828977585},{"text":"Hi.","start":5.2,"end":5.6,"sentiment":"neutral","sentiment_score":0.02670048549771309}],"sentiment":"neutral","sentiment_score":0.04328909516334534,"channel":1,"num_words":2,"start":4.88,"end":5.6},{"sentences":[{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.011251728981733322}],"sentiment":"neutral","sentiment_score":0.011251728981733322,"channel":0,"num_words":1,"start":5.3599997,"end":5.8599997},{"sentences":[{"text":"Fetch?","start":5.6,"end":6.1,"sentiment":"neutral","sentiment_score":0.008072484284639359}],"sentiment":"neutral","sentiment_score":0.008072484284639359,"channel":1,"num_words":1,"start":5.6,"end":6.1},{"sentences":[{"text":"Yes?","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.004902948625385761}],"sentiment":"neutral","sentiment_score":-0.004902948625385761,"channel":0,"num_words":1,"start":6.8799996,"end":7.3799996},{"sentences":[{"text":"My loan has the wrong number.","start":10.8,"end":12.0,"sentiment":"negative","sentiment_score":-0.38083992898464203},{"text":"I was looking for the same background.","start":12.0,"end":13.46,"sentiment":"neutral","sentiment_score":-0.177261654819761}],"sentiment":"neutral","sentiment_score":-0.2712208582804753,"channel":1,"num_words":13,"start":10.8,"end":13.46},{"sentences":[{"text":"Who are you looking for?","start":15.565001,"end":16.285,"sentiment":"neutral","sentiment_score":-0.16360669434070588},{"text":"Sorry?","start":16.285,"end":16.785,"sentiment":"neutral","sentiment_score":-0.1350747048854828}],"sentiment":"neutral","sentiment_score":-0.15885136276483536,"channel":0,"num_words":6,"start":15.565001,"end":16.785},{"sentences":[{"text":"Oh, I didn't hear you, Hi.","start":17.654999,"end":20.055,"sentiment":"neutral","sentiment_score":-0.09678034236033757},{"text":"Sir, it's Aaron.","start":20.055,"end":21.115,"sentiment":"neutral","sentiment_score":-0.014229000778868794}],"sentiment":"neutral","sentiment_score":-0.06926322849984798,"channel":1,"num_words":9,"start":17.654999,"end":21.115},{"sentences":[{"text":"Aaron.","start":22.765,"end":23.265,"sentiment":"neutral","sentiment_score":-0.016504280269145966},{"text":"Hi, Aaron.","start":23.404999,"end":24.845001,"sentiment":"neutral","sentiment_score":-0.007336643524467945},{"text":"Sorry, man.","start":24.845001,"end":25.665,"sentiment":"neutral","sentiment_score":-0.11520534381270409},{"text":"I didn't I didn't recognize your number.","start":26.365,"end":28.98,"sentiment":"neutral","sentiment_score":-0.2462382380451475},{"text":"The reason why I didn't recognize your number, I'm in Singapore right now coming back","start":28.98,"end":34.02,"sentiment":"neutral","sentiment_score":-0.1243654415011406}],"sentiment":"neutral","sentiment_score":-0.14261990902876412,"channel":0,"num_words":27,"start":22.765,"end":34.02},{"sentences":[{"text":"Okay.","start":33.82,"end":34.06,"sentiment":"neutral","sentiment_score":0.006218538619577885}],"sentiment":"neutral","sentiment_score":0.006218538619577885,"channel":1,"num_words":1,"start":33.82,"end":34.06},{"sentences":[{"text":"today.","start":34.02,"end":34.52,"sentiment":"neutral","sentiment_score":0.03524605184793472}],"sentiment":"neutral","sentiment_score":0.03524605184793472,"channel":0,"num_words":1,"start":34.02,"end":34.52},{"sentences":[{"text":"That's what I sent you","start":34.06,"end":34.940002,"sentiment":"neutral","sentiment_score":0.040398276224732396}],"sentiment":"neutral","sentiment_score":0.040398276224732396,"channel":1,"num_words":5,"start":34.06,"end":34.940002},{"sentences":[{"text":"Yeah.","start":34.899998,"end":35.399998,"sentiment":"neutral","sentiment_score":0.0806083157658577}],"sentiment":"neutral","sentiment_score":0.0806083157658577,"channel":0,"num_words":1,"start":34.899998,"end":35.399998},{"sentences":[{"text":"for.","start":34.940002,"end":35.18,"sentiment":"neutral","sentiment_score":0.08665455877780914},{"text":"I'll let you go, mate.","start":35.18,"end":35.98,"sentiment":"neutral","sentiment_score":0.23931822776794434},{"text":"I'll let you go.","start":35.98,"end":36.62,"sentiment":"neutral","sentiment_score":0.21063511446118355},{"text":"No worries.","start":36.62,"end":37.1,"sentiment":"neutral","sentiment_score":0.20964395254850388}],"sentiment":"neutral","sentiment_score":0.21208950504660606,"channel":1,"num_words":12,"start":34.940002,"end":37.1},{"sentences":[{"text":"Yeah.","start":36.82,"end":36.98,"sentiment":"neutral","sentiment_score":0.21717269718647003},{"text":"So","start":36.98,"end":37.22,"sentiment":"neutral","sentiment_score":0.23205047845840457}],"sentiment":"neutral","sentiment_score":0.2246115878224373,"channel":0,"num_words":2,"start":36.82,"end":37.22},{"sentences":[{"text":"Bye.","start":37.1,"end":37.6,"sentiment":"neutral","sentiment_score":0.25778770446777344}],"sentiment":"neutral","sentiment_score":0.25778770446777344,"channel":1,"num_words":1,"start":37.1,"end":37.6},{"sentences":[{"text":"I'll call you tomorrow.","start":37.22,"end":38.1,"sentiment":"neutral","sentiment_score":0.2860359475016594},{"text":"Cheers, man.","start":38.1,"end":38.66,"sentiment":"positive","sentiment_score":0.5231839716434479},{"text":"Bye.","start":38.66,"end":39.16,"sentiment":"neutral","sentiment_score":0.2962678074836731}],"sentiment":"positive","sentiment_score":0.3552542201110295,"channel":0,"num_words":7,"start":37.22,"end":39.16},{"sentences":[{"text":"Okay.","start":39.1,"end":39.5,"sentiment":"neutral","sentiment_score":0.1648390144109726},{"text":"Bye.","start":39.5,"end":40.0,"sentiment":"neutral","sentiment_score":0.10212961584329604}],"sentiment":"neutral","sentiment_score":0.13348431512713432,"channel":1,"num_words":2,"start":39.1,"end":40.0}]},"summary":{"result":"success","short":"The customer is trying to reach someone regarding their loan but is having trouble communicating. They eventually speak to an agent named Aaron and apologize for not recognizing his number. The customer says they will call back the next day and ends the call."},"intents":{"segments":[{"text":"My loan has the wrong number. I was looking for the same background. Who are you looking for? Sorry?","start_word":9,"end_word":27,"intents":[{"intent":"Address loan issue","confidence_score":0.00998579}]}]},"sentiments":{"segments":[{"text":"Good morning.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.33569419384002686},{"text":"What's up? Yeah. Hi. Hello? Fetch? Yes?","start_word":2,"end_word":8,"sentiment":"neutral","sentiment_score":0.0694504901766777},{"text":"My loan has the wrong number.","start_word":9,"end_word":14,"sentiment":"negative","sentiment_score":-0.3779138922691345},{"text":"I was looking for the same background. Who are you looking for? Sorry? Oh, I didn't hear you, Hi. Sir, it's Aaron. Aaron. Hi, Aaron. Sorry, man. I didn't I didn't recognize your number. The reason why I didn't recognize your number, I'm in Singapore right now coming back Okay. today. That's what I sent you Yeah. for. I'll let you go, mate. I'll let you go. No worries. Yeah. So Bye. I'll call you tomorrow.","start_word":15,"end_word":90,"sentiment":"neutral","sentiment_score":-0.00887462217360735},{"text":"Cheers, man.","start_word":91,"end_word":92,"sentiment":"positive","sentiment_score":0.5361292362213135},{"text":"Bye. Okay. Bye.","start_word":93,"end_word":95,"sentiment":"neutral","sentiment_score":0.20325684547424316}],"average":{"sentiment":"neutral","sentiment_score":0.016436451051864157}}}}