{"metadata":{"transaction_key":"deprecated","request_id":"019f7d37-c4b6-7c21-b83b-e860a5194565","sha256":"2d172216ec240a3a741c0eb99448e9ac1f7b65855381d3b73d39ab494f2785b2","created":"2026-07-20T01:50:35.658Z","duration":10.367937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":41},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"you're","start":0.08,"end":0.32,"confidence":0.9465332,"punctuated_word":"You're","sentiment":"negative","sentiment_score":-0.7724816203117371},{"word":"forwarded","start":0.32,"end":0.48,"confidence":0.99121094,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8092130422592163},{"word":"to","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8150359988212585},{"word":"voice","start":0.79999995,"end":1.04,"confidence":0.9951172,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7531040906906128},{"word":"mail","start":1.04,"end":1.4399999,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.7635357975959778},{"word":"the","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.7949607968330383},{"word":"person","start":1.68,"end":2.0,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7845087647438049},{"word":"you're","start":2.0,"end":2.24,"confidence":0.83251953,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7754703760147095},{"word":"trying","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8103898167610168},{"word":"to","start":2.56,"end":2.6399999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8006669878959656},{"word":"reach","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8109353184700012},{"word":"is","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8641575574874878},{"word":"not","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8758326172828674},{"word":"available","start":3.28,"end":3.78,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8089771866798401},{"word":"at","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.42145103216171265},{"word":"the","start":4.08,"end":4.16,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4084284007549286},{"word":"tone","start":4.16,"end":4.66,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3495965600013733},{"word":"please","start":4.72,"end":5.04,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.3838512897491455},{"word":"record","start":5.04,"end":5.44,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.40782466530799866},{"word":"your","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3590000569820404},{"word":"message","start":5.6,"end":6.08,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3247290849685669},{"word":"when","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.21034349501132965},{"word":"you","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24914386868476868},{"word":"have","start":6.48,"end":6.72,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1855752170085907},{"word":"finished","start":6.72,"end":7.12,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.2002435028553009},{"word":"recording","start":7.12,"end":7.62,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2449699342250824},{"word":"you","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.28676125407218933},{"word":"may","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.3200172185897827},{"word":"hang","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.34561067819595337},{"word":"up","start":8.24,"end":8.74,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.19266395270824432}],"paragraphs":{"transcript":"\nYou're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"You're forwarded to voice mail.","start":0.08,"end":1.4399999,"sentiment":"negative","sentiment_score":-0.7826741099357605},{"text":"The person you're trying to reach is not available.","start":1.4399999,"end":3.78,"sentiment":"negative","sentiment_score":-0.8139888246854147},{"text":"At the tone, please record your message.","start":3.84,"end":6.08,"sentiment":"negative","sentiment_score":-0.3792687271322523},{"text":"When you have finished recording, you may hang up.","start":6.08,"end":8.74,"sentiment":"neutral","sentiment_score":-0.24836990237236023}],"sentiment":"negative","sentiment_score":-0.5376493394374847,"num_words":30,"start":0.08,"end":8.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"You're forwarded to voice mail.","start":0.08,"end":1.4399999,"sentiment":"negative","sentiment_score":-0.7826741099357605},{"text":"The person you're trying to reach is not available.","start":1.4399999,"end":3.78,"sentiment":"negative","sentiment_score":-0.8139888246854147},{"text":"At the tone, please record your message.","start":3.84,"end":6.08,"sentiment":"negative","sentiment_score":-0.3792687271322523},{"text":"When you have finished recording, you may hang up.","start":6.08,"end":8.74,"sentiment":"neutral","sentiment_score":-0.24836990237236023}],"sentiment":"negative","sentiment_score":-0.5376493394374847,"channel":1,"num_words":30,"start":0.08,"end":8.74}]},"summary":{"result":"success","short":"You're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"intents":[{"intent":"Leave message","confidence_score":0.8747287}]}]},"sentiments":{"segments":[{"text":"You're forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.668203592300415},{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"sentiment":"neutral","sentiment_score":-0.25926685333251953}],"average":{"sentiment":"negative","sentiment_score":-0.5584888458251953}}}}