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You've reached doctor Lauren at All Precious Pets. We are currently attending to a patient and unable to take your call right now. Please leave us a short detailed voice message or send us a text containing your name and best contact number, your pet's name, age, and breed, and the reason for their visit today. We will endeavor to get back to you within a few hours of your call to advise you of how we can help.\n\nFor emergencies, please contact your local veterinary hospital or a dedicated after hours or emergency hospital. We look forward to meeting you and your pet very soon.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.007854031398892403},{"text":"You've reached doctor Lauren at All Precious Pets.","start":1.8399999,"end":4.42,"sentiment":"neutral","sentiment_score":-0.017230946337804198},{"text":"We are currently attending to a patient and unable to take your call right now.","start":4.72,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.32432934939861296},{"text":"Please leave us a short detailed voice message or send us a text containing your name and best contact number, your pet's name, age, and breed, and the reason for their visit today.","start":9.36,"end":21.055,"sentiment":"neutral","sentiment_score":-0.0720700237787131},{"text":"We will endeavor to get back to you within a few hours of your call to advise you of how we can help.","start":21.275,"end":26.815,"sentiment":"neutral","sentiment_score":0.17615250498056412}],"sentiment":"neutral","sentiment_score":-0.04152171188034117,"num_words":80,"start":1.36,"end":26.815},{"sentences":[{"text":"For emergencies, please contact your local veterinary hospital or a dedicated after hours or emergency hospital.","start":27.27,"end":33.93,"sentiment":"neutral","sentiment_score":-0.08854050212539732},{"text":"We look forward to meeting you and your pet very soon.","start":34.31,"end":37.29,"sentiment":"positive","sentiment_score":0.6026383692567999}],"sentiment":"neutral","sentiment_score":0.19305088991920152,"num_words":27,"start":27.27,"end":37.29}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You've reached doctor Lauren at All Precious Pets. We are currently attending to a patient and unable to take your call right now. Please leave us a short detailed voice message or send us a text containing your name and best contact number, your pet's name, age, and breed, and the reason for their visit today. We will endeavor to get back to you within a few hours of your call to advise you of how we can help.\n\nFor emergencies, please contact your local veterinary hospital or a dedicated after hours or emergency hospital. We look forward to meeting you and your pet very soon.\n\nChannel 0: Hey there. My name is Sevi Zada, and we've got a blue merle Australian Shepherd purebred, and he is a male. His name is Max. Date of birth, the 06/13/2026, and we need to get him his next vaccination shot. I believe the next due date is the sixth of the ninth twenty sixth.\n\nSo if you could please give me a callback on this number. Likewise, 04013375885, I believe. That's my personal mobile. If you can call me on that, that'll be great. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.007854031398892403},{"text":"You've reached doctor Lauren at All Precious Pets.","start":1.8399999,"end":4.42,"sentiment":"neutral","sentiment_score":-0.017230946337804198},{"text":"We are currently attending to a patient and unable to take your call right now.","start":4.72,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.32432934939861296},{"text":"Please leave us a short detailed voice message or send us a text containing your name and best contact number, your pet's name, age, and breed, and the reason for their visit today.","start":9.36,"end":21.055,"sentiment":"neutral","sentiment_score":-0.0720700237787131},{"text":"We will endeavor to get back to you within a few hours of your call to advise you of how we can help.","start":21.275,"end":26.815,"sentiment":"neutral","sentiment_score":0.17615250498056412}],"sentiment":"neutral","sentiment_score":-0.04152171188034117,"channel":1,"num_words":80,"start":1.36,"end":26.815},{"sentences":[{"text":"For emergencies, please contact your local veterinary hospital or a dedicated after hours or emergency hospital.","start":27.27,"end":33.93,"sentiment":"neutral","sentiment_score":-0.08854050212539732},{"text":"We look forward to meeting you and your pet very soon.","start":34.31,"end":37.29,"sentiment":"positive","sentiment_score":0.6026383692567999}],"sentiment":"neutral","sentiment_score":0.19305088991920152,"channel":1,"num_words":27,"start":27.27,"end":37.29},{"sentences":[{"text":"Hey there.","start":39.155003,"end":39.555,"sentiment":"neutral","sentiment_score":0.20616748929023743},{"text":"My name is Sevi Zada, and we've got a blue merle Australian Shepherd purebred, and he is a male.","start":39.555,"end":46.275,"sentiment":"neutral","sentiment_score":0.12584855368262843},{"text":"His name is Max.","start":46.275,"end":47.255,"sentiment":"neutral","sentiment_score":0.06169303506612778},{"text":"Date of birth, the 06/13/2026, and we need to get him his next vaccination shot.","start":47.395,"end":53.815002,"sentiment":"neutral","sentiment_score":0.047608170782526334},{"text":"I believe the next due date is the sixth of the ninth twenty sixth.","start":54.47,"end":58.09,"sentiment":"neutral","sentiment_score":-0.05049741055284228}],"sentiment":"neutral","sentiment_score":0.05661830468172276,"channel":0,"num_words":54,"start":39.155003,"end":58.09},{"sentences":[{"text":"So if you could please give me a callback on this number.","start":58.15,"end":60.65,"sentiment":"neutral","sentiment_score":-0.01958911695207159},{"text":"Likewise, 04013375885, I believe.","start":61.67,"end":68.350876,"sentiment":"neutral","sentiment_score":-0.022483126493170857},{"text":"That's my personal mobile.","start":68.73088,"end":70.09088,"sentiment":"neutral","sentiment_score":0.060919223353266716},{"text":"If you can call me on that, that'll be great.","start":70.09088,"end":71.770874,"sentiment":"neutral","sentiment_score":0.2516924597322941},{"text":"Thanks.","start":71.770874,"end":72.01088,"sentiment":"positive","sentiment_score":0.4435716271400452}],"sentiment":"neutral","sentiment_score":0.09287649059608098,"channel":0,"num_words":31,"start":58.15,"end":72.01088},{"sentences":[{"text":"Bye.","start":72.01088,"end":72.51088,"sentiment":"neutral","sentiment_score":0.1535535752773285}],"sentiment":"neutral","sentiment_score":0.1535535752773285,"channel":0,"num_words":1,"start":72.01088,"end":72.51088}]},"summary":{"result":"success","short":"A customer calls Doctor Lauren at All Precious Pets, but she is unable to take the call. The customer leaves a message with his pet's name, age, breed, and reason for their visit, and is requested to leave a detailed voice message or send a text with the information. The customer also provides his personal information for the next vaccination shot."},"intents":{"segments":[{"text":"Please leave us a short detailed voice message or send us a text containing your name and best contact number, your pet's name, age, and breed, and the reason for their visit today.","start_word":24,"end_word":56,"intents":[{"intent":"Inform about visit","confidence_score":0.07821232},{"intent":"Provide contact number","confidence_score":0.04740762}]},{"text":"We will endeavor to get back to you within a few hours of your call to advise you of how we can help.","start_word":57,"end_word":79,"intents":[{"intent":"Offer assistance","confidence_score":0.037340272}]},{"text":"So if you could please give me a callback on this number.","start_word":161,"end_word":172,"intents":[{"intent":"Request callback","confidence_score":0.044446122}]},{"text":"If you can call me on that, that'll be great. Thanks. Bye.","start_word":181,"end_word":192,"intents":[{"intent":"Express gratitude","confidence_score":0.015737712}]}]},"sentiments":{"segments":[{"text":"Hello. You've reached doctor Lauren at All Precious Pets. We are currently attending to a patient and unable to take your call right now. Please leave us a short detailed voice message or send us a text containing your name and best contact number, your pet's name, age, and breed, and the reason for their visit today. We will endeavor to get back to you within a few hours of your call to advise you of how we can help. For emergencies, please contact your local veterinary hospital or a dedicated after hours or emergency hospital.","start_word":0,"end_word":95,"sentiment":"neutral","sentiment_score":-0.05419774726033211},{"text":"We look forward to meeting you and your pet very soon.","start_word":96,"end_word":106,"sentiment":"positive","sentiment_score":0.5827140212059021},{"text":"Hey there. My name is Sevi Zada, and we've got a blue merle Australian Shepherd purebred, and he is a male. His name is Max. Date of birth, the 06/13/2026, and we need to get him his next vaccination shot. I believe the next due date is the sixth of the ninth twenty sixth. So if you could please give me a callback on this number. Likewise, 04013375885, I believe. That's my personal mobile. If you can call me on that, that'll be great.","start_word":107,"end_word":190,"sentiment":"neutral","sentiment_score":0.07350418716669083},{"text":"Thanks.","start_word":191,"end_word":191,"sentiment":"positive","sentiment_score":0.4435716271400452},{"text":"Bye.","start_word":192,"end_word":192,"sentiment":"neutral","sentiment_score":0.20545732975006104}],"average":{"sentiment":"neutral","sentiment_score":0.042293991488910346}}}}