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bye.","start":61.038876,"end":61.518875,"sentiment":"neutral","sentiment_score":0.2186972349882126},{"text":"Bye.","start":61.518875,"end":62.018875,"sentiment":"neutral","sentiment_score":0.19192728400230408}],"sentiment":"neutral","sentiment_score":0.20977391799290976,"channel":1,"num_words":3,"start":61.038876,"end":62.018875},{"sentences":[{"text":"Thank you.","start":61.908936,"end":62.648933,"sentiment":"positive","sentiment_score":0.341458722949028}],"sentiment":"positive","sentiment_score":0.341458722949028,"channel":0,"num_words":2,"start":61.908936,"end":62.648933}]},"summary":{"result":"success","short":"A representative from Techno One, Abby, calls a customer named John to confirm if he is still receiving IT services for an upcoming review. John confirms that he is not the person who had requested the review, and the call ends with Abby thanking him and saying goodbye."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby from Techno One.","start_word":1,"end_word":20,"intents":[{"intent":"Verify caller's availability","confidence_score":0.0023123496}]},{"text":"We wanted to confirm if it's still the same, that you're coming up for an IT review towards the middle of this year. An IT review.","start_word":80,"end_word":105,"intents":[{"intent":"Confirm it review","confidence_score":0.17069592}]},{"text":"care. Bye bye. Bye. Thank you.","start_word":144,"end_word":149,"intents":[{"intent":"End conversation","confidence_score":0.20081589}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby from Techno One.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.018276745453476902},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.39207571744918823},{"text":"Please stay on the line. Hello. John speaking. Hi, sir.","start_word":21,"end_word":30,"sentiment":"neutral","sentiment_score":0.15530045330524445},{"text":"George, good afternoon.","start_word":31,"end_word":33,"sentiment":"positive","sentiment_score":0.35653504729270935},{"text":"This is Abby from Techno One. How are you? Yeah. Sorry. What's this call regarding? Abby from Techno One. You're in Springfield, Brisbane. Actually, Daniel asked me to reach out to you because I've spoken with you in the past, and I have a note here. We wanted to confirm if it's still the same, that you're coming up for an IT review towards the middle of this year. An IT review. No. That's not me. Yeah. No. You're okay. But so so far so good?","start_word":34,"end_word":119,"sentiment":"neutral","sentiment_score":0.031104013323783875},{"text":"Everything's all set?","start_word":120,"end_word":122,"sentiment":"positive","sentiment_score":0.3455110490322113},{"text":"Yeah.","start_word":123,"end_word":123,"sentiment":"neutral","sentiment_score":0.29611870646476746},{"text":"All good. And, Natalie, All good. Thank your you very much. eyes thank Okay. you, sir. Appreciate You take it. care.","start_word":124,"end_word":144,"sentiment":"positive","sentiment_score":0.4698280692100525},{"text":"Bye bye. Bye.","start_word":145,"end_word":147,"sentiment":"neutral","sentiment_score":0.2062661349773407},{"text":"Thank you.","start_word":148,"end_word":149,"sentiment":"positive","sentiment_score":0.39898332953453064}],"average":{"sentiment":"neutral","sentiment_score":0.13607287301891174}}}}