{"metadata":{"transaction_key":"deprecated","request_id":"01a0db93-f70f-7670-945a-bc600ce44afa","sha256":"bdddcb72436504505c557b9e195be0f00580999fde25dc28a96f1451dfc6a901","created":"2026-09-26T02:38:23.872Z","duration":38.231937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":92,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":106},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Dom. Yeah. Yeah. Mhmm. Okay. Woah. Yes. I'm here. Thank you so much, Tom. Got it.","confidence":0.94873047,"words":[{"word":"hello","start":4.08,"end":4.56,"confidence":0.76220703,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.07608386874198914},{"word":"dom","start":4.56,"end":5.06,"confidence":0.60302734,"punctuated_word":"Dom.","sentiment":"neutral","sentiment_score":0.09747570753097534},{"word":"yeah","start":8.16,"end":8.4,"confidence":0.89282227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1849551498889923},{"word":"yeah","start":8.4,"end":8.9,"confidence":0.9914551,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10398343950510024},{"word":"mhmm","start":15.605,"end":16.105,"confidence":0.8726196,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02366124838590622},{"word":"okay","start":19.685,"end":20.185,"confidence":0.9189453,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07281208783388138},{"word":"woah","start":23.925,"end":24.425,"confidence":0.76749676,"punctuated_word":"Woah.","sentiment":"neutral","sentiment_score":0.10093189775943756},{"word":"yes","start":30.506874,"end":30.746874,"confidence":0.87475586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12304238975048064},{"word":"i'm","start":30.746874,"end":30.986874,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11965960264205933},{"word":"here","start":30.986874,"end":31.486874,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.14594155550003052},{"word":"thank","start":34.826874,"end":35.066875,"confidence":0.98535156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7766857147216797},{"word":"you","start":35.066875,"end":35.386875,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8079050183296204},{"word":"so","start":35.386875,"end":35.546875,"confidence":0.9970703,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7947962284088135},{"word":"much","start":35.546875,"end":35.866875,"confidence":0.94873047,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.7520804405212402},{"word":"tom","start":35.866875,"end":36.106873,"confidence":0.78881836,"punctuated_word":"Tom.","sentiment":"positive","sentiment_score":0.6882013082504272},{"word":"got","start":36.106873,"end":36.186874,"confidence":0.99316406,"punctuated_word":"Got","sentiment":"positive","sentiment_score":0.4824477434158325},{"word":"it","start":36.186874,"end":36.686874,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.27069592475891113}],"paragraphs":{"transcript":"\nHello, Dom. Yeah. Yeah. Mhmm. Okay.\n\nWoah. Yes. I'm here. Thank you so much, Tom. Got it.","paragraphs":[{"sentences":[{"text":"Hello, Dom.","start":4.08,"end":5.06,"sentiment":"neutral","sentiment_score":0.08677978813648224},{"text":"Yeah.","start":8.16,"end":8.4,"sentiment":"neutral","sentiment_score":0.1849551498889923},{"text":"Yeah.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.10398343950510024},{"text":"Mhmm.","start":15.605,"end":16.105,"sentiment":"neutral","sentiment_score":0.02366124838590622},{"text":"Okay.","start":19.685,"end":20.185,"sentiment":"neutral","sentiment_score":0.07281208783388138}],"sentiment":"neutral","sentiment_score":0.09316191698114078,"num_words":6,"start":4.08,"end":20.185},{"sentences":[{"text":"Woah.","start":23.925,"end":24.425,"sentiment":"neutral","sentiment_score":0.10093189775943756},{"text":"Yes.","start":30.506874,"end":30.746874,"sentiment":"neutral","sentiment_score":0.12304238975048064},{"text":"I'm here.","start":30.746874,"end":31.486874,"sentiment":"neutral","sentiment_score":0.13280057907104492},{"text":"Thank you so much, Tom.","start":34.826874,"end":36.106873,"sentiment":"positive","sentiment_score":0.7639337420463562},{"text":"Got it.","start":36.106873,"end":36.686874,"sentiment":"positive","sentiment_score":0.3765718340873718}],"sentiment":"positive","sentiment_score":0.46021707491441205,"num_words":11,"start":23.925,"end":36.686874}]}}]},{"alternatives":[{"transcript":"Hello? Okay. Good. Yeah. So it works good. Alright. So this is gonna be my direct number for the office. And then my other number, you've got it for if I'm outside of the office. Right now? I'm gonna hang up and call you back on Teams. Bye.","confidence":0.9890137,"words":[{"word":"hello","start":2.56,"end":3.06,"confidence":0.78881836,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02807542122900486},{"word":"okay","start":5.52,"end":5.8399997,"confidence":0.92749023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.30737191438674927},{"word":"good","start":5.8399997,"end":6.16,"confidence":0.94873047,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6511729955673218},{"word":"yeah","start":6.16,"end":6.3999996,"confidence":0.9238281,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.6123415231704712},{"word":"so","start":6.3999996,"end":6.64,"confidence":0.56347656,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.6414245963096619},{"word":"it","start":6.64,"end":6.72,"confidence":0.6298828,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.7412362694740295},{"word":"works","start":6.72,"end":6.96,"confidence":0.38378906,"punctuated_word":"works","sentiment":"positive","sentiment_score":0.7932641506195068},{"word":"good","start":6.96,"end":7.46,"confidence":0.9890137,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6887874603271484},{"word":"alright","start":7.8399997,"end":8.34,"confidence":0.99316406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2712421417236328},{"word":"so","start":9.5199995,"end":9.92,"confidence":0.8984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06410600990056992},{"word":"this","start":9.92,"end":10.24,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08719512820243835},{"word":"is","start":10.24,"end":10.48,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0686059221625328},{"word":"gonna","start":10.48,"end":10.8,"confidence":0.9873047,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.10447974503040314},{"word":"be","start":10.8,"end":10.96,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09027626365423204},{"word":"my","start":10.96,"end":11.28,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.07101796567440033},{"word":"direct","start":11.28,"end":11.679999,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.07293004542589188},{"word":"number","start":11.679999,"end":12.179999,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.046431198716163635},{"word":"for","start":12.88,"end":13.12,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06423836946487427},{"word":"the","start":13.12,"end":13.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06510632485151291},{"word":"office","start":13.28,"end":13.78,"confidence":0.7753906,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":0.0745093822479248},{"word":"and","start":15.235,"end":15.475,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04080422967672348},{"word":"then","start":15.475,"end":15.715,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03419151529669762},{"word":"my","start":15.715,"end":15.955,"confidence":0.97998047,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03254146873950958},{"word":"other","start":15.955,"end":16.115,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.02464069053530693},{"word":"number","start":16.115,"end":16.435,"confidence":0.86865234,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.018509194254875183},{"word":"you've","start":16.435,"end":16.675,"confidence":0.99902344,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.026907913386821747},{"word":"got","start":16.675,"end":16.835,"confidence":0.99121094,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04656066745519638},{"word":"it","start":16.835,"end":17.075,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03951895236968994},{"word":"for","start":17.075,"end":17.195,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02243920788168907},{"word":"if","start":17.315,"end":17.555,"confidence":0.95166016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.015644259750843048},{"word":"i'm","start":17.555,"end":17.715,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0142067214474082},{"word":"outside","start":17.715,"end":18.035,"confidence":0.9951172,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":0.019232170656323433},{"word":"of","start":18.035,"end":18.195,"confidence":0.95947266,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01256699301302433},{"word":"the","start":18.195,"end":18.355,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019018692895770073},{"word":"office","start":18.355,"end":18.855,"confidence":0.9667969,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":0.02656685560941696},{"word":"right","start":29.075,"end":29.235,"confidence":0.3137207,"punctuated_word":"Right","sentiment":"neutral","sentiment_score":0.03923946991562843},{"word":"now","start":29.235,"end":29.735,"confidence":0.97387695,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.0570475235581398},{"word":"i'm","start":31.61,"end":31.77,"confidence":0.8515625,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10974614322185516},{"word":"gonna","start":31.77,"end":32.27,"confidence":0.9838867,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.09886381030082704},{"word":"hang","start":32.41,"end":32.57,"confidence":0.75390625,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":0.09030529856681824},{"word":"up","start":32.57,"end":32.81,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.042455099523067474},{"word":"and","start":32.81,"end":32.97,"confidence":0.9873047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06606654077768326},{"word":"call","start":32.97,"end":33.13,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.09675179421901704},{"word":"you","start":33.13,"end":33.29,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08774587512016296},{"word":"back","start":33.29,"end":33.53,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.07758486270904541},{"word":"on","start":33.53,"end":33.69,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08476806432008743},{"word":"teams","start":33.69,"end":34.19,"confidence":0.9536133,"punctuated_word":"Teams.","sentiment":"neutral","sentiment_score":0.07807691395282745},{"word":"bye","start":34.25,"end":34.75,"confidence":0.9067383,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2172698825597763}],"paragraphs":{"transcript":"\nHello? Okay. Good. Yeah. So it works good.\n\nAlright. So this is gonna be my direct number for the office. And then my other number, you've got it for if I'm outside of the office. Right now? I'm gonna hang up and call you back on Teams.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.02807542122900486},{"text":"Okay.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.30737191438674927},{"text":"Good.","start":5.8399997,"end":6.16,"sentiment":"positive","sentiment_score":0.6511729955673218},{"text":"Yeah.","start":6.16,"end":6.3999996,"sentiment":"positive","sentiment_score":0.6123415231704712},{"text":"So it works good.","start":6.3999996,"end":7.46,"sentiment":"positive","sentiment_score":0.7161781191825867}],"sentiment":"positive","sentiment_score":0.5579592913854867,"num_words":8,"start":2.56,"end":7.46},{"sentences":[{"text":"Alright.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.2712421417236328},{"text":"So this is gonna be my direct number for the office.","start":9.5199995,"end":13.78,"sentiment":"neutral","sentiment_score":0.0735360323028131},{"text":"And then my other number, you've got it for if I'm outside of the office.","start":15.235,"end":18.855,"sentiment":"neutral","sentiment_score":0.026223302197953064},{"text":"Right now?","start":29.075,"end":29.735,"sentiment":"neutral","sentiment_score":0.04814349673688412},{"text":"I'm gonna hang up and call you back on Teams.","start":31.61,"end":34.19,"sentiment":"neutral","sentiment_score":0.08323644027113915}],"sentiment":"neutral","sentiment_score":0.06159331862074442,"num_words":39,"start":7.8399997,"end":34.19},{"sentences":[{"text":"Bye.","start":34.25,"end":34.75,"sentiment":"neutral","sentiment_score":0.2172698825597763}],"sentiment":"neutral","sentiment_score":0.2172698825597763,"num_words":1,"start":34.25,"end":34.75}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello, Dom.\n\nChannel 1: Okay. Good. Yeah. So it works good. Alright.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: So this is gonna be my direct number for the office. And then\n\nChannel 0: Mhmm.\n\nChannel 1: my other number, you've got it for if I'm outside of the office.\n\nChannel 0: Okay. Woah.\n\nChannel 1: Right now?\n\nChannel 0: Yes. I'm here.\n\nChannel 1: I'm gonna hang up and call you back on Teams. Bye.\n\nChannel 0: Thank you so much, Tom. Got it.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.56,"end":3.06,"sentiment":"neutral","sentiment_score":0.02807542122900486}],"sentiment":"neutral","sentiment_score":0.02807542122900486,"channel":1,"num_words":1,"start":2.56,"end":3.06},{"sentences":[{"text":"Hello, Dom.","start":4.08,"end":5.06,"sentiment":"neutral","sentiment_score":0.08677978813648224}],"sentiment":"neutral","sentiment_score":0.08677978813648224,"channel":0,"num_words":2,"start":4.08,"end":5.06},{"sentences":[{"text":"Okay.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.30737191438674927},{"text":"Good.","start":5.8399997,"end":6.16,"sentiment":"positive","sentiment_score":0.6511729955673218},{"text":"Yeah.","start":6.16,"end":6.3999996,"sentiment":"positive","sentiment_score":0.6123415231704712},{"text":"So it works good.","start":6.3999996,"end":7.46,"sentiment":"positive","sentiment_score":0.7161781191825867},{"text":"Alright.","start":7.8399997,"end":8.34,"sentiment":"neutral","sentiment_score":0.2712421417236328}],"sentiment":"positive","sentiment_score":0.5883551314473152,"channel":1,"num_words":8,"start":5.52,"end":8.34},{"sentences":[{"text":"Yeah.","start":8.16,"end":8.4,"sentiment":"neutral","sentiment_score":0.1849551498889923},{"text":"Yeah.","start":8.4,"end":8.9,"sentiment":"neutral","sentiment_score":0.10398343950510024}],"sentiment":"neutral","sentiment_score":0.14446929469704628,"channel":0,"num_words":2,"start":8.16,"end":8.9},{"sentences":[{"text":"So this is gonna be my direct number for the office.","start":9.5199995,"end":13.78,"sentiment":"neutral","sentiment_score":0.0735360323028131},{"text":"And then","start":15.235,"end":15.715,"sentiment":"neutral","sentiment_score":0.03749787248671055}],"sentiment":"neutral","sentiment_score":0.0679917000234127,"channel":1,"num_words":13,"start":9.5199995,"end":15.715},{"sentences":[{"text":"Mhmm.","start":15.605,"end":16.105,"sentiment":"neutral","sentiment_score":0.02366124838590622}],"sentiment":"neutral","sentiment_score":0.02366124838590622,"channel":0,"num_words":1,"start":15.605,"end":16.105},{"sentences":[{"text":"my other number, you've got it for if I'm outside of the office.","start":15.715,"end":18.855,"sentiment":"neutral","sentiment_score":0.024488752922759607}],"sentiment":"neutral","sentiment_score":0.024488752922759607,"channel":1,"num_words":13,"start":15.715,"end":18.855},{"sentences":[{"text":"Okay.","start":19.685,"end":20.185,"sentiment":"neutral","sentiment_score":0.07281208783388138},{"text":"Woah.","start":23.925,"end":24.425,"sentiment":"neutral","sentiment_score":0.10093189775943756}],"sentiment":"neutral","sentiment_score":0.08687199279665947,"channel":0,"num_words":2,"start":19.685,"end":24.425},{"sentences":[{"text":"Right now?","start":29.075,"end":29.735,"sentiment":"neutral","sentiment_score":0.04814349673688412}],"sentiment":"neutral","sentiment_score":0.04814349673688412,"channel":1,"num_words":2,"start":29.075,"end":29.735},{"sentences":[{"text":"Yes.","start":30.506874,"end":30.746874,"sentiment":"neutral","sentiment_score":0.12304238975048064},{"text":"I'm here.","start":30.746874,"end":31.486874,"sentiment":"neutral","sentiment_score":0.13280057907104492}],"sentiment":"neutral","sentiment_score":0.1295478492975235,"channel":0,"num_words":3,"start":30.506874,"end":31.486874},{"sentences":[{"text":"I'm gonna hang up and call you back on Teams.","start":31.61,"end":34.19,"sentiment":"neutral","sentiment_score":0.08323644027113915},{"text":"Bye.","start":34.25,"end":34.75,"sentiment":"neutral","sentiment_score":0.2172698825597763}],"sentiment":"neutral","sentiment_score":0.09542129866101524,"channel":1,"num_words":11,"start":31.61,"end":34.75},{"sentences":[{"text":"Thank you so much, Tom.","start":34.826874,"end":36.106873,"sentiment":"positive","sentiment_score":0.7639337420463562},{"text":"Got it.","start":36.106873,"end":36.686874,"sentiment":"positive","sentiment_score":0.3765718340873718}],"sentiment":"positive","sentiment_score":0.653258911200932,"channel":0,"num_words":7,"start":34.826874,"end":36.686874}]},"summary":{"result":"success","short":"The customer is on the phone with an agent and confirms their direct number and another number for the office. They inform the agent that they will hang up and call back on Teams when they are outside the office. The call ends with the customer thanking the agent."},"intents":{"segments":[{"text":"I'm gonna hang up and call you back on Teams. Bye. Thank you so much, Tom. Got it.","start_word":47,"end_word":64,"intents":[{"intent":"Call back","confidence_score":0.05948335}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Dom. Okay.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.1272517293691635},{"text":"Good. Yeah. So it works good.","start_word":4,"end_word":9,"sentiment":"positive","sentiment_score":0.6756143569946289},{"text":"Alright. Yeah. Yeah. So this is gonna be my direct number for the office. And then Mhmm. my other number, you've got it for if I'm outside of the office. Okay. Woah. Right now? Yes. I'm here. I'm gonna hang up and call you back on Teams. Bye.","start_word":10,"end_word":57,"sentiment":"neutral","sentiment_score":0.08216042071580887},{"text":"Thank you so much, Tom. Got it.","start_word":58,"end_word":64,"sentiment":"positive","sentiment_score":0.6553573608398438}],"average":{"sentiment":"neutral","sentiment_score":0.19002631925187025}}}}