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Is this Christopher? This is Veronica from Oakview Financial. How are you? Yeah.\n\nI'm good. Thanks. I had you booked in to complete your annual review. Is now still a good time for you? Okay.\n\nHow much time do you have? Probably about half an hour at least. Yep. Is that okay? Because I can okay.\n\nIf you need to go, just let me know. If not, I'm more than happy to reschedule for another time that's more suitable for you. Yeah. Of course. Now when is a better time for you?\n\nYeah. Let me I could do let me see. Tomorrow, I could no. Sorry. Tomorrow, I'm fully booked.\n\nI could do Thursday. Is morning, afternoon typically better for you? Afternoon? Okay. I can do next week.\n\nI can do Monday at three. Would that work? Yeah? Okay. Well, I'll book that in on Monday, the twenty third at 3PM.\n\nPerfect. Would you like a reminder text sent, like, two hours before in case something comes up? Yeah. No. That's all good.\n\nThings happen. But I'll talk to you Monday, and you enjoy the rest of your afternoon. Thanks. 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good.","start":113.310005,"end":113.79,"sentiment":"positive","sentiment_score":0.3483433723449707},{"text":"Things happen.","start":113.79,"end":114.43,"sentiment":"neutral","sentiment_score":0.32297496497631073},{"text":"But I'll talk to you Monday, and you enjoy the rest of your afternoon.","start":114.43,"end":117.89,"sentiment":"positive","sentiment_score":0.4476880580186844}],"sentiment":"positive","sentiment_score":0.4227927492724525,"channel":0,"num_words":18,"start":113.310005,"end":117.89},{"sentences":[{"text":"you too.","start":118.254875,"end":118.65488,"sentiment":"neutral","sentiment_score":0.2670869827270508},{"text":"Thank you.","start":118.65488,"end":119.31487,"sentiment":"positive","sentiment_score":0.42217886447906494}],"sentiment":"positive","sentiment_score":0.34463292360305786,"channel":1,"num_words":4,"start":118.254875,"end":119.31487},{"sentences":[{"text":"Thanks.","start":119.310005,"end":119.79,"sentiment":"positive","sentiment_score":0.3588203191757202},{"text":"Bye.","start":119.79,"end":120.29,"sentiment":"neutral","sentiment_score":0.23987612128257751}],"sentiment":"neutral","sentiment_score":0.29934822022914886,"channel":0,"num_words":2,"start":119.310005,"end":120.29},{"sentences":[{"text":"Bye.","start":120.254875,"end":120.754875,"sentiment":"neutral","sentiment_score":0.12150710821151732}],"sentiment":"neutral","sentiment_score":0.12150710821151732,"channel":1,"num_words":1,"start":120.254875,"end":120.754875}]},"summary":{"result":"success","short":"The representative from Oakview Financial, Veronica, calls Christopher to schedule an annual review. Christopher is available for the review, but is booked until the following week. They agree to reschedule for the following week and Veronica offers to send a reminder text."},"intents":{"segments":[{"text":"If you need to go, just let me know. If not, I'm more than happy to reschedule for another time that's more suitable for you. Yeah.","start_word":91,"end_word":116,"intents":[{"intent":"Request a rescheduling","confidence_score":0.00010447102}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Is this Christopher? Yep. Speaking. This is Veronica from Oakview Financial. How are you?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.1705973893404007},{"text":"I'm good. Thanks. How are you?","start_word":17,"end_word":22,"sentiment":"positive","sentiment_score":0.4634584188461304},{"text":"Yeah.","start_word":23,"end_word":23,"sentiment":"neutral","sentiment_score":0.3148616850376129},{"text":"I'm good. Thanks.","start_word":24,"end_word":26,"sentiment":"positive","sentiment_score":0.5394715070724487},{"text":"I had you booked in to complete your annual review. Is now still a good time for you? Well, yeah. Yes and no. Okay. How It's much just time do you have? well, how much do I need? Probably about half an hour at least. Okay. Puff now? Yep. Is that It should be okay? alright. Yeah. That'll Because be alright. I can okay. If you need to go, just let me know. If not, I'm more than happy to reschedule for another time that's more suitable for you. Yeah. Probably yeah. It might be better Yeah. to reschedule. Of course. Now when is a better time for you? Probably same time tomorrow. Oh, whenever you're available. Yeah. Like, this Yeah. next Let week me or I could do let me see. Tomorrow, I could no. Sorry. Tomorrow, I'm fully booked. I could do Thursday. Is morning, afternoon typically better for you? Afternoon is better than normal. Yeah. Afternoon? Okay. I can do next week. I can do Monday at three. Would that work? Yep. Yeah? Okay. Well, I'll book that in on Monday, the twenty third at 3PM. Alrighty.","start_word":27,"end_word":216,"sentiment":"neutral","sentiment_score":0.07517080754041672},{"text":"Cool. I appreciate Perfect.","start_word":217,"end_word":220,"sentiment":"positive","sentiment_score":0.49689221382141113},{"text":"that. Would you like a reminder text sent, like, two hours before in case something comes up? Yeah. And I saw the text Yeah. today, and I just didn't have a chance to ring to say No. That's don't worry about it. So all good.","start_word":221,"end_word":265,"sentiment":"neutral","sentiment_score":0.1424279510974884},{"text":"Things happen. But I'll talk to you Monday, and you enjoy the rest of your afternoon.","start_word":266,"end_word":281,"sentiment":"positive","sentiment_score":0.423766016960144},{"text":"you too.","start_word":282,"end_word":283,"sentiment":"neutral","sentiment_score":0.2672683000564575},{"text":"Thank you. Thanks.","start_word":284,"end_word":286,"sentiment":"positive","sentiment_score":0.3857238292694092},{"text":"Bye. Bye.","start_word":287,"end_word":288,"sentiment":"neutral","sentiment_score":0.2004808485507965}],"average":{"sentiment":"neutral","sentiment_score":0.13729815632773087}}}}