{"metadata":{"transaction_key":"deprecated","request_id":"019fd5cd-22a6-7102-92f3-f30a39e3ecb9","sha256":"21fb52d8b12bc625ca25f55d8280293a0927f790f7fe99bda1ac5a6a362843ae","created":"2026-08-06T06:40:19.839Z","duration":17.567938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":46},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You have reached, Collie Lim at. Sorry I'm unable to take your call right now. Please leave a message. I'll call you back. It's winter free. Thanks. Bye.","confidence":0.9851074,"words":[{"word":"you","start":0.08,"end":0.16,"confidence":0.9970703,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.00711466372013092},{"word":"have","start":0.16,"end":0.39999998,"confidence":0.9667969,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.022447284311056137},{"word":"reached","start":0.39999998,"end":0.79999995,"confidence":0.6516113,"punctuated_word":"reached,","sentiment":"neutral","sentiment_score":0.03002002090215683},{"word":"collie","start":0.96,"end":1.28,"confidence":0.32507324,"punctuated_word":"Collie","sentiment":"neutral","sentiment_score":0.021548816934227943},{"word":"lim","start":1.28,"end":1.52,"confidence":0.7919922,"punctuated_word":"Lim","sentiment":"neutral","sentiment_score":0.05081653967499733},{"word":"at","start":1.52,"end":2.02,"confidence":0.6015625,"punctuated_word":"at.","sentiment":"neutral","sentiment_score":0.01336752250790596},{"word":"sorry","start":2.24,"end":2.6399999,"confidence":0.9941406,"punctuated_word":"Sorry","sentiment":"negative","sentiment_score":-0.3622958958148956},{"word":"i'm","start":2.6399999,"end":3.12,"confidence":0.5999756,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4407669305801392},{"word":"unable","start":3.12,"end":3.52,"confidence":0.9550781,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.510606050491333},{"word":"to","start":3.52,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5107488036155701},{"word":"take","start":3.6799998,"end":3.9199998,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.576788067817688},{"word":"your","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4804430603981018},{"word":"call","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.47965899109840393},{"word":"right","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.3796744048595429},{"word":"now","start":4.4,"end":4.64,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.404135525226593},{"word":"please","start":4.64,"end":4.96,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.26757195591926575},{"word":"leave","start":4.96,"end":5.12,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2037332653999329},{"word":"a","start":5.12,"end":5.2799997,"confidence":0.9716797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1830841600894928},{"word":"message","start":5.2799997,"end":5.7799997,"confidence":0.7429199,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.171714186668396},{"word":"i'll","start":5.8399997,"end":6.0,"confidence":0.94677734,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01150473952293396},{"word":"call","start":6.0,"end":6.16,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.026422344148159027},{"word":"you","start":6.16,"end":6.3199997,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01009039580821991},{"word":"back","start":6.3199997,"end":6.48,"confidence":0.68237305,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.07396891713142395},{"word":"it's","start":6.48,"end":6.7999997,"confidence":0.9851074,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2720590829849243},{"word":"winter","start":6.7999997,"end":7.12,"confidence":0.3840332,"punctuated_word":"winter","sentiment":"positive","sentiment_score":0.35088521242141724},{"word":"free","start":7.12,"end":7.44,"confidence":0.93310547,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.3117445111274719},{"word":"thanks","start":7.44,"end":7.7599998,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6596997976303101},{"word":"bye","start":7.7599998,"end":8.26,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2739759683609009}],"paragraphs":{"transcript":"\nYou have reached, Collie Lim at. Sorry I'm unable to take your call right now. Please leave a message. I'll call you back. It's winter free.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"You have reached, Collie Lim at.","start":0.08,"end":2.02,"sentiment":"neutral","sentiment_score":0.024219141341745853},{"text":"Sorry I'm unable to take your call right now.","start":2.24,"end":4.64,"sentiment":"negative","sentiment_score":-0.4605686366558075},{"text":"Please leave a message.","start":4.64,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.20652589201927185},{"text":"I'll call you back.","start":5.8399997,"end":6.48,"sentiment":"neutral","sentiment_score":0.03049659915268421},{"text":"It's winter free.","start":6.48,"end":7.44,"sentiment":"neutral","sentiment_score":0.3115629355112712}],"sentiment":"neutral","sentiment_score":-0.14497043256862804,"num_words":26,"start":0.08,"end":7.44},{"sentences":[{"text":"Thanks.","start":7.44,"end":7.7599998,"sentiment":"positive","sentiment_score":0.6596997976303101},{"text":"Bye.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.2739759683609009}],"sentiment":"positive","sentiment_score":0.46683788299560547,"num_words":2,"start":7.44,"end":8.26}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached, Collie Lim at. Sorry I'm unable to take your call right now. Please leave a message. I'll call you back. It's winter free.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"You have reached, Collie Lim at.","start":0.08,"end":2.02,"sentiment":"neutral","sentiment_score":0.024219141341745853},{"text":"Sorry I'm unable to take your call right now.","start":2.24,"end":4.64,"sentiment":"negative","sentiment_score":-0.4605686366558075},{"text":"Please leave a message.","start":4.64,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.20652589201927185},{"text":"I'll call you back.","start":5.8399997,"end":6.48,"sentiment":"neutral","sentiment_score":0.03049659915268421},{"text":"It's winter free.","start":6.48,"end":7.44,"sentiment":"neutral","sentiment_score":0.3115629355112712}],"sentiment":"neutral","sentiment_score":-0.14497043256862804,"channel":1,"num_words":26,"start":0.08,"end":7.44},{"sentences":[{"text":"Thanks.","start":7.44,"end":7.7599998,"sentiment":"positive","sentiment_score":0.6596997976303101},{"text":"Bye.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.2739759683609009}],"sentiment":"positive","sentiment_score":0.46683788299560547,"channel":1,"num_words":2,"start":7.44,"end":8.26}]},"summary":{"result":"success","short":"You have reached, Collie Lim at. Sorry I'm unable to take your call right now. Please leave a message. I'll call you back. It's winter free. Thanks. Bye."},"intents":{"segments":[{"text":"Thanks. Bye.","start_word":26,"end_word":27,"intents":[{"intent":"Call back","confidence_score":0.23441905}]}]},"sentiments":{"segments":[{"text":"You have reached, Collie Lim at.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.02336124517023563},{"text":"Sorry I'm unable to take your call right now.","start_word":6,"end_word":14,"sentiment":"negative","sentiment_score":-0.4570302665233612},{"text":"Please leave a message. I'll call you back. It's winter free.","start_word":15,"end_word":25,"sentiment":"neutral","sentiment_score":0.04361128434538841},{"text":"Thanks. Bye.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.483353853225708}],"average":{"sentiment":"neutral","sentiment_score":-0.054038224012955376}}}}