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answers the phone and is confused at first. He tells the agent, Tina, that she has the wrong number and is not Gary. The agent apologizes and the call ends with the customer apologizing for the mistake."},"intents":{"segments":[{"text":"I I was trying to get a hold of Gary.","start_word":36,"end_word":45,"intents":[{"intent":"Contact gary","confidence_score":0.02608885}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.19978344440460205},{"text":"Good day.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.42348790168762207},{"text":"Yes. I see Tina. It's Andrew from Vigilance AI. Have I caught you in a bad time? What was that? Hello? Can you hear me? Yeah. I can hear you. Yeah. I I was trying to get a hold of Gary.","start_word":5,"end_word":45,"sentiment":"neutral","sentiment_score":-0.05134728923439979},{"text":"No. You've got the wrong phone number.","start_word":46,"end_word":52,"sentiment":"negative","sentiment_score":-0.5909969210624695},{"text":"My name is not Gary.","start_word":53,"end_word":57,"sentiment":"neutral","sentiment_score":-0.28899088501930237},{"text":"I'm not a guy.","start_word":58,"end_word":61,"sentiment":"negative","sentiment_score":-0.4088296890258789},{"text":"Isn't this CareFlight that I'm calling? CareFlight No. company? It's not. It's a private phone number. Oh, gotcha. I'm sorry.","start_word":62,"end_word":81,"sentiment":"neutral","sentiment_score":-0.1570093333721161},{"text":"Well, you have a great day.","start_word":82,"end_word":87,"sentiment":"positive","sentiment_score":0.4030363857746124},{"text":"Hi.","start_word":88,"end_word":88,"sentiment":"neutral","sentiment_score":0.07594631612300873}],"average":{"sentiment":"neutral","sentiment_score":-0.10339389165242512}}}}