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Can I have your full address, please, for me to check the network and availability? Mhmm. Unit sorry? Unit 70? Okay. 70 Slash 7 17? Mhmm. Okay. Can you spell that one, please? Yes. K. Mhmm. Mhmm. P r d. Mhmm. Mhmm. Okay. Is it Gungalyn, A C T 2912? Is it, Sierra Unit? Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Hello, Jody. Sorry. Thank you for waiting. I just want to inform you that upon after checking the address, it's available under Supa Network, but there's a new dwelling fee. So it is, like, a new connection fee, which is $300, which should be paid by the lot owner or landlord. So just to explain the new development charge is a one time fee applied to, certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you are renting, please inform your landlord so they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying it. Yeah. The Super Network will contact you directly regarding the payment of this one. So we're not connected with this. This is under Supa network under the network only. You will still be able to connect to the Internet even if the NFC charge hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. Yeah. New connection fee. I think this is the first time. Yeah. I think this is the first time that the address will be connected to an Internet service. That's why. Are you renting? Yeah. So this should be shouldered by a lantern. Just inform them so that they're aware of these charges. Yeah. Yeah. We can still proceed with activating the service even the NFC is hasn't been settled yet. Actually, we can so, like, for example, we'll activate the service today. And after that, Supa Network will contact you as well regarding the new debt, dwelling fee charges. Then I think, they'll give you a a month, one month for you to settle the chart, NDC. That should be settled by your landlord since you're renting only. You're not the one responsible for that. Yeah. Should be, showed by the, property manager or owner. You can call your landlord for them to be aware because once we have activated the service, Super Network will contact you via email regarding the payment of this one. You'll be you are the one who will receive the invoice for the NDC. Mhmm. Mhmm. Yeah. It will be the landlord. Yeah. You you need to inform them about this. Yeah. Yeah. So the Family Fiverr boost 500 over 500 Mbps. May I and so may I know how many of you will be using the Internet, the Fiverr? How many people? Okay. So, yeah, that's already a a high speed for you since you're just the one who will be using the Internet. But to for you to be aware, 500 is not the actual plan speed of the Internet. So the actual speed of 500 over 500 is 100 over 4,100 Mbps for the download, and 40 Mbps for the upload. The 500 over 500 is the speed boost feature only and may provide a higher speed depending on the service location and make a network capability in the area. In some cases, the service may achieve speeds higher than 100 over 40, which is a benefit when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40. So Yeah. So the displayed speed on the website isn't clear because that's only boost feature. The actual speed is 100 over 40 MBPS only. So the five 100 mhmm. No. That's already good since you are you are the only one who will be using the Internet. So the actual speed of that is 100 over 40 MBPS, and 500 is the boost only. So it's not guaranteed if you'll be getting the 500 boost 500 MBPS. 100 MBPS. Yeah. Sure. One hundred. Mhmm. And 40 upload. Yes. That's correct. Mhmm. Sorry? Yep. Yeah. That's correct. May I know what is your current speed right now? Okay. Mhmm. Mhmm. Yeah. So 100 over 40. I think that's already good for you for gaming, streaming. Because usually, other customer are using this one, but they're a five to six person because it's for family. That's more than enough for one person and multiple devices at the same time. 700 over $7,750? Yeah. So for that, the actual speed is 250. Yeah. Two hundred 50 over yeah. 250 over 50 MBPS, but boosted up to 750 MBPS. But for your actual plan speed that you should be getting, especially when you run a speed test, is two fifty over 50. Okay. Boosted to 750? Okay. So for ordering or signing up for Airtel, we do it via our website. Since you're already on our website, you can just place an order, select the plan speed, and I do you need a router? You already have one? Yeah. That's correct. The 18. Okay. You can purchase router from us as well since that's already preconfigured. Unlike if you'll be getting outside store, you'll be the one responsible for configuring it. But we can send you an email instruction and walk you through it if you want. Mhmm. But if you'll be choosing a a lock in contract, which is 12 for twenty four month, we'll be providing you a free router. And there's a six months discount of 15% as well and the first month free. Okay. Yeah. You can pursue a no contract, but there's a connection fee of $45 if ever. Yeah. That's correct. But please do note that if ever you'll be cancelling within the contract term, there's a cancellation fee of $132 and a thirty day notice, which I use you'll be billed for the last month of your service, and any outstanding balance should be settled. Unlike if no contract, you just need to settle the outstanding balance. That's it. Mhmm. Because this is a lock in contract. Land Rover. Mhmm. Provide me. Mhmm. Okay. Sure. You mean the activation? Yeah. Actually mhmm. The Supa Network will call you once we activate the service and the address. Yeah. So, like, for example, you place an order, then we the activation is activation is successful, that's the time they will contact you for the NDC charges. Since you your email is the one registered under them, so, yeah, they'll be sending the invoice to your email, then you'll just need to forward it to your landlord. Mhmm. Yeah. Sure. For them to be informed. Or you can or yeah. Or you can call as well as Supa Network to inquire directly. Yeah. If ever yeah. Before we proceed with the activation. 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Good morning. This is Marlene from Airtel tech support. Hello? Yeah.\n\nHow are you, Joshua? Yeah. I'm good. Thanks for asking. How can I assist you?\n\nOkay. Okay. I see. Can I have your full address, please, for me to check the network and availability? Mhmm.\n\nUnit sorry? Unit 70? Okay. 70 Slash 7 17? Mhmm.\n\nOkay. Can you spell that one, please? Yes. K. Mhmm.\n\nMhmm. P r d. Mhmm. Mhmm. Okay.\n\nIs it Gungalyn, A C T 2912? Is it, Sierra Unit? Okay. Is it okay if I put you on hold? Let me just check the address.\n\nOkay. Hang on. Hello? Yes. Hello, Jody.\n\nSorry. Thank you for waiting. I just want to inform you that upon after checking the address, it's available under Supa Network, but there's a new dwelling fee. So it is, like, a new connection fee, which is $300, which should be paid by the lot owner or landlord. So just to explain the new development charge is a one time fee applied to, certain new property developments.\n\nIt helps cover the cost of connecting new premises to the Internet network. So if you are renting, please inform your landlord so they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying it. Yeah. The Super Network will contact you directly regarding the payment of this one.\n\nSo we're not connected with this. This is under Supa network under the network only. You will still be able to connect to the Internet even if the NFC charge hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. Yeah. New connection fee.\n\nI think this is the first time. Yeah. I think this is the first time that the address will be connected to an Internet service. That's why. Are you renting?\n\nYeah. So this should be shouldered by a lantern. Just inform them so that they're aware of these charges. Yeah. Yeah.\n\nWe can still proceed with activating the service even the NFC is hasn't been settled yet. Actually, we can so, like, for example, we'll activate the service today. And after that, Supa Network will contact you as well regarding the new debt, dwelling fee charges. Then I think, they'll give you a a month, one month for you to settle the chart, NDC. That should be settled by your landlord since you're renting only.\n\nYou're not the one responsible for that. Yeah. Should be, showed by the, property manager or owner. You can call your landlord for them to be aware because once we have activated the service, Super Network will contact you via email regarding the payment of this one. You'll be you are the one who will receive the invoice for the NDC.\n\nMhmm. Mhmm. Yeah. It will be the landlord. Yeah.\n\nYou you need to inform them about this. Yeah. Yeah. So the Family Fiverr boost 500 over 500 Mbps. May I and so may I know how many of you will be using the Internet, the Fiverr?\n\nHow many people? Okay. So, yeah, that's already a a high speed for you since you're just the one who will be using the Internet. But to for you to be aware, 500 is not the actual plan speed of the Internet. So the actual speed of 500 over 500 is 100 over 4,100 Mbps for the download, and 40 Mbps for the upload.\n\nThe 500 over 500 is the speed boost feature only and may provide a higher speed depending on the service location and make a network capability in the area. In some cases, the service may achieve speeds higher than 100 over 40, which is a benefit when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40. So Yeah. So the displayed speed on the website isn't clear because that's only boost feature.\n\nThe actual speed is 100 over 40 MBPS only. So the five 100 mhmm. No. That's already good since you are you are the only one who will be using the Internet. So the actual speed of that is 100 over 40 MBPS, and 500 is the boost only.\n\nSo it's not guaranteed if you'll be getting the 500 boost 500 MBPS. 100 MBPS. Yeah. Sure. One hundred.\n\nMhmm. And 40 upload. Yes. That's correct. Mhmm.\n\nSorry? Yep. Yeah. That's correct. May I know what is your current speed right now?\n\nOkay. Mhmm. Mhmm. Yeah. So 100 over 40.\n\nI think that's already good for you for gaming, streaming. Because usually, other customer are using this one, but they're a five to six person because it's for family. That's more than enough for one person and multiple devices at the same time. 700 over $7,750? Yeah.\n\nSo for that, the actual speed is 250. Yeah. Two hundred 50 over yeah. 250 over 50 MBPS, but boosted up to 750 MBPS. But for your actual plan speed that you should be getting, especially when you run a speed test, is two fifty over 50.\n\nOkay. Boosted to 750? Okay. So for ordering or signing up for Airtel, we do it via our website. Since you're already on our website, you can just place an order, select the plan speed, and I do you need a router?\n\nYou already have one? Yeah. That's correct. The 18. Okay.\n\nYou can purchase router from us as well since that's already preconfigured. Unlike if you'll be getting outside store, you'll be the one responsible for configuring it. But we can send you an email instruction and walk you through it if you want. Mhmm. But if you'll be choosing a a lock in contract, which is 12 for twenty four month, we'll be providing you a free router.\n\nAnd there's a six months discount of 15% as well and the first month free. Okay. Yeah. You can pursue a no contract, but there's a connection fee of $45 if ever. Yeah.\n\nThat's correct. But please do note that if ever you'll be cancelling within the contract term, there's a cancellation fee of $132 and a thirty day notice, which I use you'll be billed for the last month of your service, and any outstanding balance should be settled. Unlike if no contract, you just need to settle the outstanding balance. That's it. Mhmm.\n\nBecause this is a lock in contract. Land Rover. Mhmm. Provide me. Mhmm.\n\nOkay. Sure. You mean the activation? Yeah. Actually mhmm.\n\nThe Supa Network will call you once we activate the service and the address. Yeah. So, like, for example, you place an order, then we the activation is activation is successful, that's the time they will contact you for the NDC charges. Since you your email is the one registered under them, so, yeah, they'll be sending the invoice to your email, then you'll just need to forward it to your landlord. Mhmm.\n\nYeah. Sure. For them to be informed. Or you can or yeah. Or you can call as well as Supa Network to inquire directly.\n\nYeah. If ever yeah. Before we proceed with the activation. Mhmm.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.08404838293790817},{"text":"Good morning.","start":0.88,"end":1.52,"sentiment":"neutral","sentiment_score":0.27701789140701294},{"text":"This is Marlene from Airtel tech support.","start":1.52,"end":4.26,"sentiment":"neutral","sentiment_score":0.18721344428403036},{"text":"Hello?","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.14801611006259918},{"text":"Yeah.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.20767542719841003}],"sentiment":"neutral","sentiment_score":0.19202248441676298,"num_words":12,"start":0.39999998,"end":7.94},{"sentences":[{"text":"How are you, Joshua?","start":8.08,"end":9.139999,"sentiment":"neutral","sentiment_score":0.27342430502176285},{"text":"Yeah.","start":11.36,"end":11.599999,"sentiment":"neutral","sentiment_score":0.3159385621547699},{"text":"I'm 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please?","start":103.805,"end":105.505005,"sentiment":"neutral","sentiment_score":-0.005205173200617234},{"text":"Yes.","start":107.645004,"end":108.045,"sentiment":"neutral","sentiment_score":0.0013126125559210775},{"text":"K.","start":108.045,"end":108.525,"sentiment":"neutral","sentiment_score":-0.0023973104543983936},{"text":"Mhmm.","start":108.525,"end":109.025,"sentiment":"neutral","sentiment_score":-0.0012683328241109848}],"sentiment":"neutral","sentiment_score":-0.003489475091919303,"num_words":10,"start":100.285,"end":109.025},{"sentences":[{"text":"Mhmm.","start":111.565,"end":112.065,"sentiment":"neutral","sentiment_score":-0.001922590075992048},{"text":"P r 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Jody.","start":317.25,"end":318.15,"sentiment":"neutral","sentiment_score":0.06870197132229805}],"sentiment":"neutral","sentiment_score":0.060823610318558555,"num_words":7,"start":148.79999,"end":318.15},{"sentences":[{"text":"Sorry.","start":318.84998,"end":319.34998,"sentiment":"neutral","sentiment_score":0.08646197617053986},{"text":"Thank you for waiting.","start":319.40997,"end":320.55,"sentiment":"neutral","sentiment_score":0.23726516589522362},{"text":"I just want to inform you that upon after checking the address, it's available under Supa Network, but there's a new dwelling fee.","start":321.825,"end":330.965,"sentiment":"neutral","sentiment_score":-0.046110334715036595},{"text":"So it is, like, a new connection fee, which is $300, which should be paid by the lot owner or landlord.","start":331.345,"end":340.19,"sentiment":"neutral","sentiment_score":-0.06937687276374727},{"text":"So just to explain the new development charge is a one time fee applied to, certain new property 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renting?","start":420.71,"end":421.77,"sentiment":"neutral","sentiment_score":-0.05994218463699023}],"sentiment":"neutral","sentiment_score":-0.08565790330370267,"num_words":30,"start":410.995,"end":421.77},{"sentences":[{"text":"Yeah.","start":423.91,"end":424.31,"sentiment":"neutral","sentiment_score":0.031774409115314484},{"text":"So this should be shouldered by a lantern.","start":424.31,"end":426.81,"sentiment":"neutral","sentiment_score":0.021267451345920563},{"text":"Just inform them so that they're aware of these charges.","start":427.59,"end":430.65,"sentiment":"neutral","sentiment_score":-0.15774246007204057},{"text":"Yeah.","start":433.345,"end":433.845,"sentiment":"neutral","sentiment_score":0.04719576612114906},{"text":"Yeah.","start":436.86502,"end":437.36502,"sentiment":"neutral","sentiment_score":0.10830684006214142}],"sentiment":"neutral","sentiment_score":-0.05809561784068743,"num_words":21,"start":423.91,"end":437.36502},{"sentences":[{"text":"We can still proceed with activating the service even the NFC is hasn't been settled yet.","start":437.58502,"end":445.285,"sentiment":"neutral","sentiment_score":-0.029930185992270708},{"text":"Actually, we can so, like, for example, we'll activate the service today.","start":460.335,"end":465.07498,"sentiment":"neutral","sentiment_score":0.10062053985893726},{"text":"And after that, Supa Network will contact you as well regarding the new debt, dwelling fee charges.","start":466.175,"end":473.55,"sentiment":"neutral","sentiment_score":0.0997235115398379},{"text":"Then I think, they'll give you a a month, one month for you to settle the chart, NDC.","start":474.41,"end":482.50998,"sentiment":"neutral","sentiment_score":0.032896038558748036},{"text":"That should be settled by your landlord since you're renting only.","start":489.905,"end":495.365,"sentiment":"neutral","sentiment_score":-0.14284593950618396}],"sentiment":"neutral","sentiment_score":0.019522791325643257,"num_words":74,"start":437.58502,"end":495.365},{"sentences":[{"text":"You're not the one responsible for that.","start":495.425,"end":498.005,"sentiment":"neutral","sentiment_score":-0.24285470800740377},{"text":"Yeah.","start":500.33,"end":500.83,"sentiment":"neutral","sentiment_score":0.09578429162502287},{"text":"Should be, showed by the, property manager or owner.","start":500.97,"end":505.87,"sentiment":"neutral","sentiment_score":0.0374001521203253},{"text":"You can call your landlord for them to be aware because once we have activated the service, Super Network will contact you via email regarding the payment of this one.","start":517.54504,"end":531.99,"sentiment":"neutral","sentiment_score":0.019661035016179086},{"text":"You'll be you are the one who will receive the invoice for the NDC.","start":534.21,"end":538.805,"sentiment":"neutral","sentiment_score":0.05103961278551391}],"sentiment":"neutral","sentiment_score":0.0006030874448965807,"num_words":61,"start":495.425,"end":538.805},{"sentences":[{"text":"Mhmm.","start":539.34503,"end":539.84503,"sentiment":"neutral","sentiment_score":-0.016512934118509293},{"text":"Mhmm.","start":544.465,"end":544.965,"sentiment":"neutral","sentiment_score":-0.09455328434705734},{"text":"Yeah.","start":549.585,"end":549.825,"sentiment":"neutral","sentiment_score":-0.05791617184877395},{"text":"It will be the landlord.","start":549.825,"end":551.12994,"sentiment":"neutral","sentiment_score":-0.1060991883277893},{"text":"Yeah.","start":555.18994,"end":555.68994,"sentiment":"neutral","sentiment_score":0.015009741298854353}],"sentiment":"neutral","sentiment_score":-0.07605206562827031,"num_words":9,"start":539.34503,"end":555.68994},{"sentences":[{"text":"You you need to inform them about this.","start":556.23,"end":558.56995,"sentiment":"neutral","sentiment_score":-0.03188083437271416},{"text":"Yeah.","start":563.11,"end":563.415,"sentiment":"neutral","sentiment_score":0.11047013103961945},{"text":"Yeah.","start":592.75,"end":593.25,"sentiment":"neutral","sentiment_score":0.0454183891415596},{"text":"So the Family Fiverr boost 500 over 500 Mbps.","start":593.595,"end":598.255,"sentiment":"neutral","sentiment_score":0.1262061306171947},{"text":"May I and so may I know how many of you will be using the Internet, the Fiverr?","start":599.595,"end":603.615,"sentiment":"neutral","sentiment_score":0.0919881568600734}],"sentiment":"neutral","sentiment_score":0.07276983362798756,"num_words":37,"start":556.23,"end":603.615},{"sentences":[{"text":"How many people?","start":604.315,"end":605.77496,"sentiment":"neutral","sentiment_score":0.01787910299996535},{"text":"Okay.","start":615.99005,"end":616.49005,"sentiment":"neutral","sentiment_score":0.06988073885440826},{"text":"So, yeah, that's already a a high speed for you since you're just the one who will be using the Internet.","start":617.19,"end":625.525,"sentiment":"neutral","sentiment_score":0.16531681482281005},{"text":"But to for you to be aware, 500 is not the actual plan speed of the Internet.","start":625.905,"end":635.525,"sentiment":"neutral","sentiment_score":-0.08124043419957161},{"text":"So the actual speed of 500 over 500 is 100 over 4,100 Mbps for the download, and 40 Mbps for the upload.","start":636.48,"end":646.18,"sentiment":"neutral","sentiment_score":0.03609098553318869}],"sentiment":"neutral","sentiment_score":0.04700133530423045,"num_words":64,"start":604.315,"end":646.18},{"sentences":[{"text":"The 500 over 500 is the speed boost feature only and may provide a higher speed depending on the service location and make a network capability in the area.","start":647.12,"end":658.365,"sentiment":"neutral","sentiment_score":0.0977180172400228},{"text":"In some cases, the service may achieve speeds higher than 100 over 40, which is a benefit when available.","start":659.065,"end":665.82,"sentiment":"neutral","sentiment_score":0.10815574267977163},{"text":"However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40.","start":666.12,"end":676.06,"sentiment":"neutral","sentiment_score":-0.15603335201740265},{"text":"So Yeah.","start":680.97504,"end":684.015,"sentiment":"neutral","sentiment_score":-0.02587295137345791},{"text":"So the displayed speed on the website isn't clear because that's only boost feature.","start":684.015,"end":693.155,"sentiment":"neutral","sentiment_score":-0.2227734231523105}],"sentiment":"neutral","sentiment_score":-0.025985104093949,"num_words":90,"start":647.12,"end":693.155},{"sentences":[{"text":"The actual speed is 100 over 40 MBPS only.","start":694.23,"end":698.33,"sentiment":"neutral","sentiment_score":-0.13488029191891351},{"text":"So the five 100 mhmm.","start":700.15,"end":702.41,"sentiment":"neutral","sentiment_score":-0.17218987494707108},{"text":"No.","start":706.07,"end":706.39,"sentiment":"negative","sentiment_score":-0.4291374981403351},{"text":"That's already good since you are you are the only one who will be using the Internet.","start":706.39,"end":713.985,"sentiment":"neutral","sentiment_score":-0.19227981435901978},{"text":"So the actual speed of that is 100 over 40 MBPS, and 500 is the boost only.","start":715.085,"end":722.99,"sentiment":"neutral","sentiment_score":-0.10856351650813047}],"sentiment":"neutral","sentiment_score":-0.15547645152831563,"num_words":49,"start":694.23,"end":722.99},{"sentences":[{"text":"So it's not guaranteed if you'll be getting the 500 boost 500 MBPS.","start":723.37,"end":728.75,"sentiment":"neutral","sentiment_score":-0.16773110112318626},{"text":"100 MBPS.","start":734.99506,"end":737.17505,"sentiment":"neutral","sentiment_score":0.028161571361124516},{"text":"Yeah.","start":741.47504,"end":741.875,"sentiment":"neutral","sentiment_score":0.040364041924476624},{"text":"Sure.","start":741.875,"end":742.375,"sentiment":"neutral","sentiment_score":0.09375454485416412},{"text":"One hundred.","start":768.935,"end":769.755,"sentiment":"neutral","sentiment_score":-0.007179664680734277}],"sentiment":"neutral","sentiment_score":-0.10549589023484211,"num_words":19,"start":723.37,"end":769.755},{"sentences":[{"text":"Mhmm.","start":770.695,"end":771.195,"sentiment":"neutral","sentiment_score":0.007872609421610832},{"text":"And 40 upload.","start":772.74,"end":778.83997,"sentiment":"neutral","sentiment_score":0.01391760321954886},{"text":"Yes.","start":804.76996,"end":805.17,"sentiment":"neutral","sentiment_score":0.03307918831706047},{"text":"That's correct.","start":805.17,"end":805.99,"sentiment":"neutral","sentiment_score":0.09975169599056244},{"text":"Mhmm.","start":806.29,"end":806.79,"sentiment":"neutral","sentiment_score":0.03207109868526459}],"sentiment":"neutral","sentiment_score":0.03928488725796342,"num_words":8,"start":770.695,"end":806.79},{"sentences":[{"text":"Sorry?","start":829.2,"end":829.7,"sentiment":"neutral","sentiment_score":-0.00475635752081871},{"text":"Yep.","start":841.53503,"end":842.03503,"sentiment":"neutral","sentiment_score":0.036625102162361145},{"text":"Yeah.","start":842.255,"end":842.495,"sentiment":"neutral","sentiment_score":0.05862191319465637},{"text":"That's correct.","start":842.495,"end":843.215,"sentiment":"neutral","sentiment_score":0.10975106060504913},{"text":"May I know what is your current speed right now?","start":843.215,"end":845.795,"sentiment":"neutral","sentiment_score":0.021257259882986546}],"sentiment":"neutral","sentiment_score":0.03483769185841083,"num_words":15,"start":829.2,"end":845.795},{"sentences":[{"text":"Okay.","start":861.92,"end":862.42,"sentiment":"neutral","sentiment_score":-0.09850139915943146},{"text":"Mhmm.","start":876.21,"end":876.71,"sentiment":"neutral","sentiment_score":-0.09042169153690338},{"text":"Mhmm.","start":880.45,"end":880.95,"sentiment":"neutral","sentiment_score":0.0012019313871860504},{"text":"Yeah.","start":883.09,"end":883.59,"sentiment":"neutral","sentiment_score":0.03885821998119354},{"text":"So 100 over 40.","start":883.81,"end":885.83,"sentiment":"neutral","sentiment_score":0.1039242297410965}],"sentiment":"neutral","sentiment_score":0.03335424745455384,"num_words":8,"start":861.92,"end":885.83},{"sentences":[{"text":"I think that's already good for you for gaming, streaming.","start":886.29004,"end":890.915,"sentiment":"neutral","sentiment_score":0.2891248717904091},{"text":"Because usually, other customer are using this one, but they're a five to six person because it's for family.","start":900.415,"end":911.6,"sentiment":"neutral","sentiment_score":0.11699657259803069},{"text":"That's more than enough for one person and multiple devices at the same time.","start":914.62,"end":921.83496,"sentiment":"neutral","sentiment_score":0.22917643082993372},{"text":"700 over $7,750?","start":952.985,"end":956.25995,"sentiment":"neutral","sentiment_score":0.10255413502454758},{"text":"Yeah.","start":958.8,"end":959.3,"sentiment":"neutral","sentiment_score":0.04933846741914749}],"sentiment":"neutral","sentiment_score":0.18467350002933056,"num_words":47,"start":886.29004,"end":959.3},{"sentences":[{"text":"So for that, the actual speed is 250.","start":959.43994,"end":964.5,"sentiment":"neutral","sentiment_score":0.048398294020444155},{"text":"Yeah.","start":967.19995,"end":967.51996,"sentiment":"neutral","sentiment_score":0.06832370162010193},{"text":"Two hundred 50 over yeah.","start":967.51996,"end":969.555,"sentiment":"neutral","sentiment_score":0.09464758932590485},{"text":"250 over 50 MBPS, but boosted up to 750 MBPS.","start":969.555,"end":977.335,"sentiment":"neutral","sentiment_score":0.11677077934145927},{"text":"But for your actual plan speed that you should be getting, especially when you run a speed test, is two fifty over 50.","start":985.2,"end":993.94,"sentiment":"neutral","sentiment_score":0.08936252331604129}],"sentiment":"neutral","sentiment_score":0.08833603893822813,"num_words":47,"start":959.43994,"end":993.94},{"sentences":[{"text":"Okay.","start":1025.43,"end":1025.93,"sentiment":"neutral","sentiment_score":0.10453908145427704},{"text":"Boosted to 750?","start":1028.285,"end":1030.545,"sentiment":"neutral","sentiment_score":0.1262708455324173},{"text":"Okay.","start":1032.925,"end":1033.425,"sentiment":"neutral","sentiment_score":0.08119599521160126},{"text":"So for ordering or signing up for Airtel, we do it via our website.","start":1034.045,"end":1042.96,"sentiment":"neutral","sentiment_score":0.0988217182457447},{"text":"Since you're already on our website, you can just place an order, select the plan speed, and I do you need a router?","start":1043.58,"end":1051.98,"sentiment":"neutral","sentiment_score":0.09453487849753836}],"sentiment":"neutral","sentiment_score":0.09815128271778424,"num_words":42,"start":1025.43,"end":1051.98},{"sentences":[{"text":"You already have one?","start":1051.98,"end":1053.165,"sentiment":"neutral","sentiment_score":0.0011975937522947788},{"text":"Yeah.","start":1059.9651,"end":1060.365,"sentiment":"neutral","sentiment_score":0.013987667858600616},{"text":"That's correct.","start":1060.365,"end":1061.185,"sentiment":"neutral","sentiment_score":0.04787338338792324},{"text":"The 18.","start":1062.365,"end":1063.025,"sentiment":"neutral","sentiment_score":-0.21737052500247955},{"text":"Okay.","start":1068.125,"end":1068.57,"sentiment":"neutral","sentiment_score":0.024211261421442032}],"sentiment":"neutral","sentiment_score":-0.029600497893989088,"num_words":10,"start":1051.98,"end":1068.57},{"sentences":[{"text":"You can purchase router from us as well since that's already preconfigured.","start":1069.13,"end":1074.83,"sentiment":"neutral","sentiment_score":0.16520212466518083},{"text":"Unlike if you'll be getting outside store, you'll be the one responsible for configuring it.","start":1075.37,"end":1081.47,"sentiment":"neutral","sentiment_score":0.04912726432085037},{"text":"But we can send you an email instruction and walk you through it if you want.","start":1081.755,"end":1086.175,"sentiment":"neutral","sentiment_score":0.1559363235719502},{"text":"Mhmm.","start":1090.795,"end":1091.295,"sentiment":"neutral","sentiment_score":0.06777733564376831},{"text":"But if you'll be choosing a a lock in contract, which is 12 for twenty four month, we'll be providing you a free router.","start":1091.835,"end":1100.34,"sentiment":"neutral","sentiment_score":0.11038155450175206}],"sentiment":"neutral","sentiment_score":0.11663603355341098,"num_words":68,"start":1069.13,"end":1100.34},{"sentences":[{"text":"And there's a six months discount of 15% as well and the first month free.","start":1101.2,"end":1106.4199,"sentiment":"neutral","sentiment_score":0.24923410912354788},{"text":"Okay.","start":1113.725,"end":1114.225,"sentiment":"neutral","sentiment_score":0.0721597969532013},{"text":"Yeah.","start":1114.445,"end":1114.765,"sentiment":"neutral","sentiment_score":0.07654017955064774},{"text":"You can pursue a no contract, but there's a connection fee of $45 if ever.","start":1114.765,"end":1120.5449,"sentiment":"neutral","sentiment_score":-0.052702063446243605},{"text":"Yeah.","start":1127.9801,"end":1128.2201,"sentiment":"neutral","sentiment_score":0.10155268013477324}],"sentiment":"neutral","sentiment_score":0.09691616187267231,"num_words":33,"start":1101.2,"end":1128.2201},{"sentences":[{"text":"That's correct.","start":1128.2201,"end":1129.1201,"sentiment":"neutral","sentiment_score":0.07188595947809517},{"text":"But please do note that if ever you'll be cancelling within the contract term, there's a cancellation fee of $132 and a thirty day notice, which I use you'll be billed for the last month of your service, and any outstanding balance should be settled.","start":1129.3401,"end":1151.52,"sentiment":"negative","sentiment_score":-0.37445612947146095},{"text":"Unlike if no contract, you just need to settle the outstanding balance.","start":1152.0599,"end":1156.72,"sentiment":"neutral","sentiment_score":-0.32127541055281955},{"text":"That's it.","start":1156.86,"end":1157.6799,"sentiment":"neutral","sentiment_score":-0.2252141386270523},{"text":"Mhmm.","start":1159.74,"end":1160.24,"sentiment":"neutral","sentiment_score":-0.006255141459405422}],"sentiment":"negative","sentiment_score":-0.3390119718162403,"num_words":62,"start":1128.2201,"end":1160.24},{"sentences":[{"text":"Because this is a lock in contract.","start":1162.615,"end":1164.875,"sentiment":"neutral","sentiment_score":-0.08163863526923316},{"text":"Land Rover.","start":1174.9701,"end":1175.87,"sentiment":"neutral","sentiment_score":0.038590507581830025},{"text":"Mhmm.","start":1183.13,"end":1183.37,"sentiment":"neutral","sentiment_score":0.029306523501873016},{"text":"Provide me.","start":1183.37,"end":1184.27,"sentiment":"neutral","sentiment_score":0.0213569151237607},{"text":"Mhmm.","start":1190.755,"end":1191.255,"sentiment":"neutral","sentiment_score":-0.0079335393384099}],"sentiment":"neutral","sentiment_score":-0.033092509023845196,"num_words":13,"start":1162.615,"end":1191.255},{"sentences":[{"text":"Okay.","start":1192.195,"end":1192.695,"sentiment":"neutral","sentiment_score":0.010800018906593324},{"text":"Sure.","start":1192.835,"end":1193.335,"sentiment":"neutral","sentiment_score":0.02601918578147888},{"text":"You mean the activation?","start":1201.67,"end":1202.89,"sentiment":"neutral","sentiment_score":-0.039020576514303684},{"text":"Yeah.","start":1216.5951,"end":1216.915,"sentiment":"neutral","sentiment_score":-0.029038874432444572},{"text":"Actually mhmm.","start":1216.915,"end":1218.4551,"sentiment":"neutral","sentiment_score":-0.007718665117863566}],"sentiment":"neutral","sentiment_score":-0.01819325622636825,"num_words":9,"start":1192.195,"end":1218.4551},{"sentences":[{"text":"The Supa Network will call you once we activate the service and the address.","start":1219.635,"end":1225.255,"sentiment":"neutral","sentiment_score":0.06788927263447217},{"text":"Yeah.","start":1226.035,"end":1226.535,"sentiment":"neutral","sentiment_score":0.03693442791700363},{"text":"So, like, for example, you place an order, then we the activation is activation is successful, that's the time they will contact you for the NDC charges.","start":1226.8351,"end":1237.0,"sentiment":"neutral","sentiment_score":0.049575441896363544},{"text":"Since you your email is the one registered under them, so, yeah, they'll be sending the invoice to your email, then you'll just need to forward it to your landlord.","start":1246.875,"end":1261.01,"sentiment":"neutral","sentiment_score":-0.03490626853890717},{"text":"Mhmm.","start":1264.99,"end":1265.49,"sentiment":"neutral","sentiment_score":0.039568789303302765}],"sentiment":"neutral","sentiment_score":0.01805893026215777,"num_words":73,"start":1219.635,"end":1265.49},{"sentences":[{"text":"Yeah.","start":1269.2301,"end":1269.7301,"sentiment":"neutral","sentiment_score":0.08629496395587921},{"text":"Sure.","start":1269.87,"end":1270.3501,"sentiment":"neutral","sentiment_score":0.1122005581855774},{"text":"For them to be informed.","start":1270.3501,"end":1271.65,"sentiment":"neutral","sentiment_score":0.03209897801280022},{"text":"Or you can or yeah.","start":1271.7949,"end":1277.635,"sentiment":"neutral","sentiment_score":-0.08125293403863906},{"text":"Or you can call as well as Supa Network to inquire directly.","start":1277.635,"end":1283.4149,"sentiment":"neutral","sentiment_score":0.0871886673072974}],"sentiment":"neutral","sentiment_score":0.04162457290415963,"num_words":24,"start":1269.2301,"end":1283.4149},{"sentences":[{"text":"Yeah.","start":1286.371,"end":1286.871,"sentiment":"neutral","sentiment_score":0.0236836988478899},{"text":"If ever yeah.","start":1287.0109,"end":1288.231,"sentiment":"neutral","sentiment_score":0.014417537798484167},{"text":"Before we proceed with the activation.","start":1290.6909,"end":1292.5509,"sentiment":"neutral","sentiment_score":-0.019298796852429707},{"text":"Mhmm.","start":1292.7709,"end":1293.2709,"sentiment":"neutral","sentiment_score":0.004915180616080761}],"sentiment":"neutral","sentiment_score":-0.003994662568650462,"num_words":11,"start":1286.371,"end":1293.2709}]}}]},{"alternatives":[{"transcript":"Hi. Good morning. Joshua speaking. I'm good. How are you? Yeah. I I'm trying to use buy a Wi Fi. Like, I want to use Airtel as my provider. Yeah. So I was using I I I n it, but the the upload is very, very low because I stream. I play online. I play I play video games, so it was very low. I I mean, the the the Internet was it was lagging. I can't do anything. I can't even watch live games. So yeah. So I saw that they advertised a new provider in my in my building, a building in Gongani. So I just saw I checked this the MVP, and I think this one is okay. I will go for the 500 MBP. Yeah. Yeah. You need 70 Slash 70 Of Capeti Street. You need 770. You need 70 70. No. No. It is 70 Slash 70 Street. Yeah. E F K E F K E F K E F K A R P I D I S E F K A R E A E F K A R P I D I S. Yes. Yes. All good. I can hear you. So what's is the what's the call? The development fees? What's it called? Is it for MBA or what? So I want to know what is the fee for? What is the code? How many you said it's $300. Yeah? And what? No connection fee. So no yeah. I'm renting. Yeah. Okay. I will give them a call to do and see I'll give them a call and see what they have to say. Yeah. Yeah. So how how long do I have for how long do I have until you guys until I how long do I have to wait before making the payment of $300? Okay. Okay. And do I have to pay the $300 once, or should I would I have to take the payment plan? Okay. Okay. Alright. So so hold on. Hold on. I I want to get something right. So if I agree to take this network, are they going to call my landlord, or are they going to call me? Okay. Okay. Yeah. But as as as like, I'm renting, am I gonna be the one to pay for the $300, or will it be my landlord? Because I I want to okay. But I have to tell them to let them know. Yeah. Okay. No worries. Yeah. I need to yeah. Yeah. Sure. Sure. Sure. Okay. Makes more sense. I just wanted to know. Okay. So I would I just wanna know if I purchase the super family plan, $5,500 plus 500, will you be okay for my live streaming, for my gaming? Because the reason why I stopped using II Net is is lagging. So I wouldn't want the situation whereby if I change new provider, it will be the same issue. Does that make sense? It's it's just me. I live by myself, but sometimes my friends might come over. But most like most time most time, it's just me. It's just me. I live by myself. Yeah. I didn't get what you said. So can you can you summarize it, please? So does that mean that does that mean that it's not good for for gaming? Yeah. It's just me. So what is the upload again? I mean, the download. Sorry. The download. The download. Hold on. Let me hold on. Give me a second. Let me confirm something. Download. Let me check the download. I'm on a call. Costco. Yeah. Let's see. Download. I just wanna make sure that I'm getting the right thing. Charge. For the download, it's what again? Sorry. Hello? 100. 100. So 100 for download, is it? Hello? Okay. So you you that you reckon this one would be end of the the plan for family. Yeah? So you you reckon this Super Fiber Boost is okay? No. No. I mean, the Super Family Boost is okay for playing a streaming game online or playing game online? I can't I don't even know, but it's very low. It's very low. Yeah. That's why I changed. I'm not using the provider again. Yeah. So because this they they told me that the the the the the one of the reason why they cannot increase it is because there's no I think there's m b there's no m b n in my whatever. In my location or yeah. So that's why they said they cannot include the speed. Yeah. Let's see. I'm just trying to figure out the best one to use. How about the the the the other one for what's it called? The one that is $93 per month. Super super fast. Mhmm. 200 250. Okay. Okay. I think I might go for I might go for the super fast. Yeah. Mhmm. Okay. I'm returning I don't have a router. We mean modem. Yeah? Modem is a router. Yeah? No. No. I don't have. Because the one that I have, I'm I'm I'm sending it back to IINet, so I don't have anyone. Yeah. One one dot us, sir. I don't know. I just wanna make sure how how good it is. Yeah. So what what if I say the contract? Then there is no connection fee. Okay. Let me call my what's it called? Let me call my my prop my property manager here. Let me know them know that I am I am getting a new Internet connect provider, and they they require the they require 300 for you to be set up. So if if I do it, are you guys going to call him call them directly? Or I don't I I just wanna know how it will work. No. No. No. No. So the billing of the $5.04 4 the $300. So if I proceed with you guys, so the super is going to call is are they calling going to call me, or are they going to call my okay. So are they going to be me, or are they going to be my property manager or my landlord? Okay then. Let me let me call them first and let them know what's going on. Alright. So and the connection is stopped What did you what did you say? Okay. Alright. Let me call you again. Alright. Bye. I'll talk to you later. Yeah. 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Good morning. Joshua speaking. I'm good. How are you?\n\nYeah. I I'm trying to use buy a Wi Fi. Like, I want to use Airtel as my provider. Yeah. So I was using I I I n it, but the the upload is very, very low because I stream.\n\nI play online. I play I play video games, so it was very low. I I mean, the the the Internet was it was lagging. I can't do anything. I can't even watch live games.\n\nSo yeah. So I saw that they advertised a new provider in my in my building, a building in Gongani. So I just saw I checked this the MVP, and I think this one is okay. I will go for the 500 MBP. Yeah.\n\nYeah. You need 70 Slash 70 Of Capeti Street. You need 770. You need 70 70. No.\n\nNo. It is 70 Slash 70 Street. Yeah. E F K E F K E F K E F K A R P I D I S E F K A R E A E F K A R P I D I S. Yes.\n\nYes. All good. I can hear you. So what's is the what's the call? The development fees?\n\nWhat's it called? Is it for MBA or what? So I want to know what is the fee for? What is the code? How many you said it's $300.\n\nYeah? And what? No connection fee. So no yeah. I'm renting.\n\nYeah. Okay. I will give them a call to do and see I'll give them a call and see what they have to say. Yeah. Yeah.\n\nSo how how long do I have for how long do I have until you guys until I how long do I have to wait before making the payment of $300? Okay. Okay. And do I have to pay the $300 once, or should I would I have to take the payment plan? Okay.\n\nOkay. Alright. So so hold on. Hold on. I I want to get something right.\n\nSo if I agree to take this network, are they going to call my landlord, or are they going to call me? Okay. Okay. Yeah. But as as as like, I'm renting, am I gonna be the one to pay for the $300, or will it be my landlord?\n\nBecause I I want to okay. But I have to tell them to let them know. Yeah. Okay. No worries.\n\nYeah. I need to yeah. Yeah. Sure. Sure.\n\nSure. Okay. Makes more sense. I just wanted to know. Okay.\n\nSo I would I just wanna know if I purchase the super family plan, $5,500 plus 500, will you be okay for my live streaming, for my gaming? Because the reason why I stopped using II Net is is lagging. So I wouldn't want the situation whereby if I change new provider, it will be the same issue. Does that make sense? It's it's just me.\n\nI live by myself, but sometimes my friends might come over. But most like most time most time, it's just me. It's just me. I live by myself. Yeah.\n\nI didn't get what you said. So can you can you summarize it, please? So does that mean that does that mean that it's not good for for gaming? Yeah. It's just me.\n\nSo what is the upload again? I mean, the download. Sorry. The download. The download.\n\nHold on. Let me hold on. Give me a second. Let me confirm something. Download.\n\nLet me check the download. I'm on a call. Costco. Yeah. Let's see.\n\nDownload. I just wanna make sure that I'm getting the right thing. Charge. For the download, it's what again? Sorry.\n\nHello? 100. 100. So 100 for download, is it? Hello?\n\nOkay. So you you that you reckon this one would be end of the the plan for family. Yeah? So you you reckon this Super Fiber Boost is okay? No.\n\nNo. I mean, the Super Family Boost is okay for playing a streaming game online or playing game online? I can't I don't even know, but it's very low. It's very low. Yeah.\n\nThat's why I changed. I'm not using the provider again. Yeah. So because this they they told me that the the the the the one of the reason why they cannot increase it is because there's no I think there's m b there's no m b n in my whatever. In my location or yeah.\n\nSo that's why they said they cannot include the speed. Yeah. Let's see. I'm just trying to figure out the best one to use. How about the the the the other one for what's it called?\n\nThe one that is $93 per month. Super super fast. Mhmm. 200 250. Okay.\n\nOkay. I think I might go for I might go for the super fast. Yeah. Mhmm. Okay.\n\nI'm returning I don't have a router. We mean modem. Yeah? Modem is a router. Yeah?\n\nNo. No. I don't have. Because the one that I have, I'm I'm I'm sending it back to IINet, so I don't have anyone. Yeah.\n\nOne one dot us, sir. I don't know. I just wanna make sure how how good it is. Yeah. So what what if I say the contract?\n\nThen there is no connection fee. Okay. Let me call my what's it called? Let me call my my prop my property manager here. Let me know them know that I am I am getting a new Internet connect provider, and they they require the they require 300 for you to be set up.\n\nSo if if I do it, are you guys going to call him call them directly? Or I don't I I just wanna know how it will work. No. No. No.\n\nNo. So the billing of the $5.04 4 the $300. So if I proceed with you guys, so the super is going to call is are they calling going to call me, or are they going to call my okay. So are they going to be me, or are they going to be my property manager or my landlord? Okay then.\n\nLet me let me call them first and let them know what's going on. Alright. So and the connection is stopped What did you what did you say? Okay. Alright.\n\nLet me call you again. Alright. Bye. I'll talk to you later. Yeah.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.72,"end":5.04,"sentiment":"neutral","sentiment_score":0.2128068506717682},{"text":"Good morning.","start":5.04,"end":5.44,"sentiment":"neutral","sentiment_score":0.3102298229932785},{"text":"Joshua speaking.","start":5.44,"end":6.42,"sentiment":"neutral","sentiment_score":0.13546815514564514},{"text":"I'm good.","start":9.76,"end":10.24,"sentiment":"positive","sentiment_score":0.4854925274848938},{"text":"How are you?","start":10.24,"end":10.98,"sentiment":"neutral","sentiment_score":0.3301454583803813}],"sentiment":"neutral","sentiment_score":0.3065624237060547,"num_words":10,"start":4.72,"end":10.98},{"sentences":[{"text":"Yeah.","start":14.684999,"end":15.165,"sentiment":"neutral","sentiment_score":0.02752912975847721},{"text":"I I'm trying to use buy a Wi Fi.","start":15.165,"end":18.525,"sentiment":"neutral","sentiment_score":0.010944623396628432},{"text":"Like, I want to use Airtel as my 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S.","start":105.945,"end":132.425,"sentiment":"neutral","sentiment_score":-0.0016278205698149072},{"text":"Yes.","start":138.0,"end":138.5,"sentiment":"neutral","sentiment_score":0.013821600005030632}],"sentiment":"neutral","sentiment_score":-0.004820995394968324,"num_words":45,"start":95.545,"end":138.5},{"sentences":[{"text":"Yes.","start":141.84,"end":142.34,"sentiment":"neutral","sentiment_score":0.025514505803585052},{"text":"All good.","start":147.44,"end":148.18001,"sentiment":"neutral","sentiment_score":0.15079303830862045},{"text":"I can hear you.","start":315.25998,"end":316.215,"sentiment":"neutral","sentiment_score":0.0630994625389576},{"text":"So what's is the what's the call?","start":365.09,"end":366.85,"sentiment":"neutral","sentiment_score":-0.0478184058197907},{"text":"The development fees?","start":366.85,"end":367.89,"sentiment":"neutral","sentiment_score":-0.04746376847227415}],"sentiment":"neutral","sentiment_score":0.006022252142429352,"num_words":17,"start":141.84,"end":367.89},{"sentences":[{"text":"What's it called?","start":367.89,"end":368.53,"sentiment":"neutral","sentiment_score":-0.03907454510529836},{"text":"Is it for MBA or what?","start":368.53,"end":370.23,"sentiment":"neutral","sentiment_score":-0.023204471605519455},{"text":"So I want to know what is the fee for?","start":400.155,"end":403.355,"sentiment":"neutral","sentiment_score":-0.07768526375293731},{"text":"What is the code?","start":403.355,"end":404.415,"sentiment":"neutral","sentiment_score":-0.09164654649794102},{"text":"How many you said it's $300.","start":405.195,"end":406.95502,"sentiment":"neutral","sentiment_score":-0.04544747248291969}],"sentiment":"neutral","sentiment_score":-0.05767496977129887,"num_words":29,"start":367.89,"end":406.95502},{"sentences":[{"text":"Yeah?","start":406.95502,"end":407.45502,"sentiment":"neutral","sentiment_score":-0.016421280801296234},{"text":"And what?","start":408.95502,"end":409.855,"sentiment":"neutral","sentiment_score":-0.024891549721360207},{"text":"No connection fee.","start":411.27,"end":416.01,"sentiment":"neutral","sentiment_score":-0.14604693402846655},{"text":"So no yeah.","start":421.11,"end":422.55,"sentiment":"neutral","sentiment_score":-0.11950030674537022},{"text":"I'm 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how long do I have until you guys until I how long do I have to wait before making the payment of $300?","start":446.66998,"end":456.755,"sentiment":"neutral","sentiment_score":-0.09431918998879771},{"text":"Okay.","start":483.745,"end":484.225,"sentiment":"neutral","sentiment_score":0.007407022640109062},{"text":"Okay.","start":484.225,"end":484.725,"sentiment":"neutral","sentiment_score":0.0028072167187929153},{"text":"And do I have to pay the $300 once, or should I would I have to take the payment 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landlord?","start":540.13495,"end":548.39496,"sentiment":"neutral","sentiment_score":-0.1098125323963662}],"sentiment":"neutral","sentiment_score":-0.08615816471984192,"num_words":49,"start":507.69,"end":548.39496},{"sentences":[{"text":"Because I I want to okay.","start":549.50995,"end":552.31,"sentiment":"neutral","sentiment_score":-0.0987505658219258},{"text":"But I have to tell them to let them know.","start":552.31,"end":554.07,"sentiment":"neutral","sentiment_score":-0.08301726505160331},{"text":"Yeah.","start":554.07,"end":554.57,"sentiment":"neutral","sentiment_score":0.008674230426549911},{"text":"Okay.","start":556.23,"end":556.63,"sentiment":"neutral","sentiment_score":0.011239862069487572},{"text":"No 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fast.","start":1016.54,"end":1022.16,"sentiment":"positive","sentiment_score":0.36002299877313465},{"text":"Yeah.","start":1025.02,"end":1025.52,"sentiment":"neutral","sentiment_score":0.14341004192829132},{"text":"Mhmm.","start":1031.055,"end":1031.555,"sentiment":"neutral","sentiment_score":0.07237935066223145},{"text":"Okay.","start":1042.0951,"end":1042.5951,"sentiment":"neutral","sentiment_score":0.07979591935873032}],"sentiment":"neutral","sentiment_score":0.304839646553292,"num_words":17,"start":1016.3,"end":1042.5951},{"sentences":[{"text":"I'm returning I don't have a router.","start":1054.64,"end":1056.5801,"sentiment":"neutral","sentiment_score":-0.18755613373858587},{"text":"We mean modem.","start":1056.875,"end":1057.675,"sentiment":"neutral","sentiment_score":-0.07725559671719869},{"text":"Yeah?","start":1057.675,"end":1057.915,"sentiment":"neutral","sentiment_score":-0.025069506838917732},{"text":"Modem is a router.","start":1057.915,"end":1058.795,"sentiment":"neutral","sentiment_score":-0.02539131883531809},{"text":"Yeah?","start":1058.795,"end":1059.295,"sentiment":"neutral","sentiment_score":-0.0008871797472238541}],"sentiment":"neutral","sentiment_score":-0.10451135551556945,"num_words":16,"start":1054.64,"end":1059.295},{"sentences":[{"text":"No.","start":1061.435,"end":1061.675,"sentiment":"neutral","sentiment_score":-0.2972185015678406},{"text":"No.","start":1061.675,"end":1061.755,"sentiment":"negative","sentiment_score":-0.35756099224090576},{"text":"I don't have.","start":1061.755,"end":1062.235,"sentiment":"negative","sentiment_score":-0.34112541874249774},{"text":"Because the one that I have, I'm I'm I'm sending it back to IINet, so I don't have anyone.","start":1062.235,"end":1066.9751,"sentiment":"neutral","sentiment_score":-0.26395435944983836},{"text":"Yeah.","start":1088.225,"end":1088.5449,"sentiment":"neutral","sentiment_score":0.08304452151060104}],"sentiment":"neutral","sentiment_score":-0.2644097623229027,"num_words":25,"start":1061.435,"end":1088.5449},{"sentences":[{"text":"One one dot us, sir.","start":1088.5449,"end":1090.245,"sentiment":"neutral","sentiment_score":0.09693744480609894},{"text":"I don't know.","start":1108.6,"end":1109.24,"sentiment":"neutral","sentiment_score":-0.1028413400053978},{"text":"I just wanna make sure how how good it is.","start":1109.24,"end":1113.82,"sentiment":"neutral","sentiment_score":0.09047438055276871},{"text":"Yeah.","start":1117.375,"end":1117.875,"sentiment":"neutral","sentiment_score":-0.0395062193274498},{"text":"So what what if I say the contract?","start":1121.775,"end":1123.795,"sentiment":"neutral","sentiment_score":-0.08050121692940593}],"sentiment":"neutral","sentiment_score":0.01471818721404782,"num_words":27,"start":1088.5449,"end":1123.795},{"sentences":[{"text":"Then there is no connection fee.","start":1125.2151,"end":1126.915,"sentiment":"neutral","sentiment_score":-0.024906954107185204},{"text":"Okay.","start":1159.4501,"end":1159.9501,"sentiment":"neutral","sentiment_score":-0.03868434578180313},{"text":"Let me call my what's it called?","start":1169.545,"end":1171.625,"sentiment":"neutral","sentiment_score":-0.006400401737274868},{"text":"Let me call my my prop my property manager here.","start":1171.625,"end":1176.8251,"sentiment":"neutral","sentiment_score":0.03184761181473732},{"text":"Let me know them know that I am I am getting a new Internet connect provider, and they they require the they require 300 for you to be set up.","start":1176.8251,"end":1190.0,"sentiment":"neutral","sentiment_score":0.014339264016598463}],"sentiment":"neutral","sentiment_score":0.009550465852953494,"num_words":54,"start":1125.2151,"end":1190.0},{"sentences":[{"text":"So if if I do it, are you guys going to call him call them directly?","start":1191.98,"end":1197.235,"sentiment":"neutral","sentiment_score":-0.04942496819421649},{"text":"Or I don't I I just wanna know how it will work.","start":1197.375,"end":1200.035,"sentiment":"neutral","sentiment_score":-0.103138145369788},{"text":"No.","start":1203.775,"end":1203.9349,"sentiment":"neutral","sentiment_score":-0.2652393579483032},{"text":"No.","start":1203.9349,"end":1204.095,"sentiment":"neutral","sentiment_score":-0.26916247606277466},{"text":"No.","start":1204.095,"end":1204.255,"sentiment":"neutral","sentiment_score":-0.2884370982646942}],"sentiment":"neutral","sentiment_score":-0.09197729573615136,"num_words":31,"start":1191.98,"end":1204.255},{"sentences":[{"text":"No.","start":1204.255,"end":1204.415,"sentiment":"neutral","sentiment_score":-0.3111342191696167},{"text":"So the billing of the $5.04 4 the $300.","start":1204.415,"end":1207.455,"sentiment":"neutral","sentiment_score":-0.2528662267658446},{"text":"So if I proceed with you guys, so the super is going to call is are they calling going to call me, or are they going to call my okay.","start":1207.455,"end":1225.15,"sentiment":"neutral","sentiment_score":-0.09784914255142212},{"text":"So are they going to be me, or are they going to be my property manager or my landlord?","start":1239.0,"end":1243.66,"sentiment":"neutral","sentiment_score":-0.03117271610780766},{"text":"Okay then.","start":1263.615,"end":1264.435,"sentiment":"neutral","sentiment_score":0.04152785986661911}],"sentiment":"neutral","sentiment_score":-0.09887918726098342,"num_words":61,"start":1204.255,"end":1264.435},{"sentences":[{"text":"Let me let me call them first and let them know what's going on.","start":1264.8151,"end":1268.515,"sentiment":"neutral","sentiment_score":0.05728955966021333},{"text":"Alright.","start":1270.26,"end":1270.76,"sentiment":"neutral","sentiment_score":0.08472859859466553},{"text":"So and the connection is stopped What did you what did you say?","start":1270.98,"end":1276.76,"sentiment":"neutral","sentiment_score":-0.12376791152816552},{"text":"Okay.","start":1285.025,"end":1285.505,"sentiment":"neutral","sentiment_score":0.06430810689926147},{"text":"Alright.","start":1285.505,"end":1285.8251,"sentiment":"neutral","sentiment_score":0.05057411640882492}],"sentiment":"neutral","sentiment_score":-0.020243939757347108,"num_words":30,"start":1264.8151,"end":1285.8251},{"sentences":[{"text":"Let me call you again.","start":1285.8251,"end":1286.885,"sentiment":"neutral","sentiment_score":0.02471485882997513},{"text":"Alright.","start":1289.025,"end":1289.525,"sentiment":"neutral","sentiment_score":0.057644858956336975},{"text":"Bye.","start":1289.905,"end":1290.405,"sentiment":"neutral","sentiment_score":0.04609564691781998},{"text":"I'll talk to you later.","start":1290.785,"end":1291.925,"sentiment":"neutral","sentiment_score":-0.02801419235765934},{"text":"Yeah.","start":1293.425,"end":1293.745,"sentiment":"neutral","sentiment_score":0.033177271485328674}],"sentiment":"neutral","sentiment_score":0.009263162286235737,"num_words":13,"start":1285.8251,"end":1293.745},{"sentences":[{"text":"Bye.","start":1293.745,"end":1294.245,"sentiment":"neutral","sentiment_score":-0.14431172609329224}],"sentiment":"neutral","sentiment_score":-0.14431172609329224,"num_words":1,"start":1293.745,"end":1294.245}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marlene from Airtel tech support.\n\nChannel 1: Hi. Good morning. Joshua speaking.\n\nChannel 0: Hello? Yeah. How are you, Joshua?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: Yeah. I'm good. Thanks for asking. How can I assist you?\n\nChannel 1: Yeah. I I'm trying to use buy a Wi Fi. Like, I want to use Airtel as my provider.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. So I was using I I I n it, but the the upload is very, very low because I stream. I play online. I play I play video games, so it was very low. I I mean, the the the Internet was it was lagging.\n\nI can't do anything. I can't even watch live games. So yeah. So I saw that they advertised a new provider in my in my building, a building in Gongani. So I just saw I checked this the MVP, and I think this one is okay.\n\nI will go for the 500 MBP.\n\nChannel 0: Okay. I see. Can I have your full address, please, for me to check the network and availability?\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. You need 70 Slash 70\n\nChannel 0: Unit\n\nChannel 1: Of Capeti Street.\n\nChannel 0: sorry? Unit 70?\n\nChannel 1: You need 770. You need 70\n\nChannel 0: Okay. 70 Slash 7\n\nChannel 1: 70.\n\nChannel 0: 17?\n\nChannel 1: No. No. It is 70 Slash\n\nChannel 0: Mhmm.\n\nChannel 1: 70 Street.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Can you spell that one, please?\n\nChannel 1: E F K\n\nChannel 0: Yes. K. Mhmm.\n\nChannel 1: E F K E\n\nChannel 0: Mhmm.\n\nChannel 1: F K E\n\nChannel 0: P r d.\n\nChannel 1: F K A R P I D I S E F K A R E A E F K A R P\n\nChannel 0: Mhmm.\n\nChannel 1: I D\n\nChannel 0: Mhmm.\n\nChannel 1: I S.\n\nChannel 0: Okay. Is it Gungalyn, A C T 2912?\n\nChannel 1: Yes.\n\nChannel 0: Is it, Sierra Unit?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: All good.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: I can hear you.\n\nChannel 0: Yes. Hello, Jody. Sorry. Thank you for waiting. I just want to inform you that upon after checking the address, it's available under Supa Network, but there's a new dwelling fee.\n\nSo it is, like, a new connection fee, which is $300, which should be paid by the lot owner or landlord. So just to explain the new development charge is a one time fee applied to, certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you are renting, please inform your landlord so they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying\n\nChannel 1: So what's is the what's the call? The development\n\nChannel 0: it.\n\nChannel 1: fees? What's it called? Is it for MBA or what?\n\nChannel 0: Yeah. The Super Network will contact you directly regarding the payment of this one. So we're not connected with this. This is under Supa network under the network only. You will still be able to connect to the Internet even if the NFC charge hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date.\n\nChannel 1: So I want to know what is the fee for? What is the code? How many you said it's $300. Yeah?\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: New\n\nChannel 1: what?\n\nChannel 0: connection fee. I think\n\nChannel 1: No\n\nChannel 0: this\n\nChannel 1: connection\n\nChannel 0: is the first time. Yeah. I think this is the first time that the\n\nChannel 1: fee.\n\nChannel 0: address will be connected to an Internet service. That's why. Are you\n\nChannel 1: So\n\nChannel 0: renting?\n\nChannel 1: no yeah. I'm renting. Yeah.\n\nChannel 0: Yeah. So this should be shouldered by a lantern. Just inform them so that they're aware of these charges.\n\nChannel 1: Okay. I will give them a call to do\n\nChannel 0: Yeah.\n\nChannel 1: and see I'll give them a call and see what they have to say. Yeah.\n\nChannel 0: Yeah. We can still\n\nChannel 1: Yeah.\n\nChannel 0: proceed with activating the service even the NFC is hasn't been settled yet.\n\nChannel 1: So how how long do I have for how long do I have until you guys until I how long do I have to wait before making the payment of $300?\n\nChannel 0: Actually, we can so, like, for example, we'll activate the service today. And after that, Supa Network will contact you as well regarding the new debt, dwelling fee charges. Then I think, they'll give you a a month, one month for you to settle the chart, NDC.\n\nChannel 1: Okay. Okay. And do I have to pay the $300 once, or should I would I have to take the payment plan?\n\nChannel 0: That should be settled by your landlord since you're renting only. You're not the one responsible for that.\n\nChannel 1: Okay. Okay. Alright.\n\nChannel 0: Yeah. Should be,\n\nChannel 1: So\n\nChannel 0: showed by the, property manager or\n\nChannel 1: so hold\n\nChannel 0: owner.\n\nChannel 1: on. Hold on. I I want to get something right. So if I agree to take this network, are they going to call my landlord, or are they going to call me?\n\nChannel 0: You can call your landlord for them to be aware because once we have activated the service, Super Network will contact you via email regarding the payment of this one. You'll be\n\nChannel 1: Okay.\n\nChannel 0: you are the one who will receive the invoice for the\n\nChannel 1: Okay.\n\nChannel 0: NDC. Mhmm.\n\nChannel 1: Yeah. But as as as like, I'm renting, am I gonna\n\nChannel 0: Mhmm.\n\nChannel 1: be the one to pay for the $300, or will it be my landlord? Because\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: It\n\nChannel 1: I\n\nChannel 0: will\n\nChannel 1: want\n\nChannel 0: be\n\nChannel 1: to\n\nChannel 0: the landlord.\n\nChannel 1: okay. But I have to tell them to let them know. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: You you need\n\nChannel 1: No\n\nChannel 0: to\n\nChannel 1: worries.\n\nChannel 0: inform them about\n\nChannel 1: Yeah.\n\nChannel 0: this.\n\nChannel 1: I need to yeah. Yeah. Sure. Sure. Sure.\n\nOkay. Makes more sense. I just wanted to know.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. So I would I just wanna know if I purchase the super family plan, $5,500 plus 500, will you be okay for my live streaming, for my gaming? Because the reason why I stopped using II Net is is lagging. So I wouldn't want the situation whereby if I change new provider, it will be the same issue. Does that make sense?\n\nChannel 0: Yeah. So the Family Fiverr boost 500 over 500 Mbps. May I and so may I know how many of you will be using the Internet, the Fiverr?\n\nChannel 1: It's\n\nChannel 0: How many people?\n\nChannel 1: it's just me. I live by myself, but sometimes my friends might come over. But most like most time most time, it's just me. It's just me. I live by myself.\n\nYeah.\n\nChannel 0: Okay. So, yeah, that's already a a high speed for you since you're just the one who will be using the Internet. But to for you to be aware, 500 is not the actual plan speed of the Internet. So the actual speed of 500 over 500 is 100 over 4,100 Mbps for the download, and 40 Mbps for the upload. The 500 over 500 is the speed boost feature only and may provide a higher speed depending on the service location and make a network capability in the area.\n\nIn some cases, the service may achieve speeds higher than 100 over 40, which is a benefit when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40.\n\nChannel 1: I didn't get what you said. So can you can\n\nChannel 0: So\n\nChannel 1: you summarize it, please?\n\nChannel 0: Yeah. So the displayed speed on the website isn't clear because that's only boost feature. The actual speed is 100 over 40 MBPS only.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: does that mean\n\nChannel 0: the five\n\nChannel 1: that\n\nChannel 0: 100\n\nChannel 1: does that mean\n\nChannel 0: mhmm.\n\nChannel 1: that it's not good for for gaming?\n\nChannel 0: No. That's already good since you are you are the only one who will be using the Internet.\n\nChannel 1: Yeah. It's\n\nChannel 0: So\n\nChannel 1: just\n\nChannel 0: the\n\nChannel 1: me.\n\nChannel 0: actual speed of that is 100 over 40 MBPS, and 500 is the boost only. So it's not guaranteed if you'll be getting the 500 boost 500 MBPS.\n\nChannel 1: So what is the upload again? I mean, the download. Sorry. The download. The download.\n\nChannel 0: 100 MBPS.\n\nChannel 1: Hold on. Let me hold on. Give me a second.\n\nChannel 0: Yeah.\n\nChannel 1: Let me\n\nChannel 0: Sure.\n\nChannel 1: confirm something. Download. Let me check the download. I'm on a call. Costco.\n\nYeah. Let's see. Download. I just wanna make sure that I'm getting the right thing. Charge.\n\nFor the download, it's what again? Sorry.\n\nChannel 0: One\n\nChannel 1: Hello?\n\nChannel 0: hundred. Mhmm.\n\nChannel 1: 100. 100.\n\nChannel 0: And 40 upload.\n\nChannel 1: So 100 for download, is it?\n\nChannel 0: Yes.\n\nChannel 1: Hello?\n\nChannel 0: That's correct. Mhmm.\n\nChannel 1: Okay. So you you that you reckon this one would be end of the the plan for family. Yeah?\n\nChannel 0: Sorry?\n\nChannel 1: So you you reckon this Super Fiber Boost is okay? No. No. I mean, the Super Family Boost is okay for playing a streaming game online or playing game online?\n\nChannel 0: Yep. Yeah. That's correct. May I know what is your current speed right now?\n\nChannel 1: I can't I don't even know, but it's very low. It's very low. Yeah. That's why I changed. I'm not using the provider again.\n\nYeah. So because\n\nChannel 0: Okay.\n\nChannel 1: this they they told me that the the the the the one of the reason why they cannot increase it is because there's no I think there's m b there's no m b n in my whatever. In my location or\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. So that's why they said they cannot include the speed. Yeah.\n\nChannel 0: Mhmm. Yeah. So 100 over 40. I think that's already good for you for gaming, streaming.\n\nChannel 1: Let's see.\n\nChannel 0: Because usually, other customer are using this one, but they're a five to six person because it's for family. That's more than enough for one person and multiple devices at the same time.\n\nChannel 1: I'm just trying to figure out the best one to use. How about the the the the other one for what's it called? The one that is $93 per month. Super super fast.\n\nChannel 0: 700 over $7,750?\n\nChannel 1: Mhmm.\n\nChannel 0: Yeah. So for that, the actual speed is 250.\n\nChannel 1: 200\n\nChannel 0: Yeah.\n\nChannel 1: 250.\n\nChannel 0: Two hundred 50 over yeah. 250 over 50 MBPS, but boosted up to 750 MBPS. But for your actual plan speed that you should be getting, especially when you run a speed test, is two fifty over 50.\n\nChannel 1: Okay. Okay. I think I might go for I might go for the super fast. Yeah.\n\nChannel 0: Okay. Boosted to 750?\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. So for ordering or signing up for Airtel, we do it via\n\nChannel 1: Okay.\n\nChannel 0: our website. Since you're already on our website, you can just place an order, select the plan speed, and I do you need a router? You already have one?\n\nChannel 1: I'm returning I don't have a router. We mean modem. Yeah? Modem is a router. Yeah?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: No. No. I don't have. Because\n\nChannel 0: The\n\nChannel 1: the\n\nChannel 0: 18.\n\nChannel 1: one that I have, I'm I'm I'm sending it back to IINet, so I don't have anyone.\n\nChannel 0: Okay. You can purchase router from us as well since that's already preconfigured. Unlike if you'll be getting outside store, you'll be the one responsible for configuring it. But we can send you an email instruction and walk you through it if you want.\n\nChannel 1: Yeah. One one dot us, sir.\n\nChannel 0: Mhmm. But if you'll be choosing a a lock in contract, which is 12 for twenty four month, we'll be providing you a free router. And there's a six months discount of 15% as well and the first month free.\n\nChannel 1: I don't know. I just wanna make sure how how good it is.\n\nChannel 0: Okay. Yeah. You can pursue a no contract,\n\nChannel 1: Yeah.\n\nChannel 0: but there's a connection fee of $45 if ever.\n\nChannel 1: So what what if I say the contract? Then there is no connection fee.\n\nChannel 0: Yeah. That's correct. But please do note that if ever you'll be cancelling within the contract term, there's a cancellation fee of $132 and a thirty day notice, which I use you'll be billed for the last month of your service, and any outstanding balance should be settled. Unlike if no contract, you just need to settle the outstanding balance. That's it.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Because this is a lock in contract.\n\nChannel 1: Let me call my what's it called? Let me call my my prop\n\nChannel 0: Land\n\nChannel 1: my property\n\nChannel 0: Rover.\n\nChannel 1: manager here. Let me know them know that I am I am getting a new Internet\n\nChannel 0: Mhmm.\n\nChannel 1: connect\n\nChannel 0: Provide me.\n\nChannel 1: provider, and they they require the they require 300 for you to be set up.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Okay. Sure.\n\nChannel 1: if if I do it, are you guys going to call him call them directly? Or I don't I I just wanna know how it will work.\n\nChannel 0: You mean the activation?\n\nChannel 1: No. No. No. No. So the billing of the $5.04 4 the $300.\n\nSo if I proceed with you guys, so the super is going to call is are they calling going to call me, or are they going to call my\n\nChannel 0: Yeah. Actually mhmm. The Supa Network will call you once we activate the service and the\n\nChannel 1: okay.\n\nChannel 0: address. Yeah. So, like, for example, you place an order, then we the activation is activation is successful, that's the time they will contact you for the NDC charges.\n\nChannel 1: So are they going to be me, or are they going to be my property manager or my landlord?\n\nChannel 0: Since you your email is the one registered under them, so, yeah, they'll be sending the invoice to your email, then you'll just need to forward it to your landlord.\n\nChannel 1: Okay then. Let\n\nChannel 0: Mhmm.\n\nChannel 1: me let me call them first and let them know what's going on.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Alright.\n\nChannel 0: For them to be\n\nChannel 1: So\n\nChannel 0: informed.\n\nChannel 1: and the\n\nChannel 0: Or\n\nChannel 1: connection\n\nChannel 0: you\n\nChannel 1: is stopped\n\nChannel 0: can\n\nChannel 1: What did you what did you\n\nChannel 0: or\n\nChannel 1: say?\n\nChannel 0: yeah. Or you can call as well as Supa Network to inquire directly.\n\nChannel 1: Okay. Alright. Let me call you\n\nChannel 0: Yeah.\n\nChannel 1: again.\n\nChannel 0: If ever yeah.\n\nChannel 1: Alright. Bye.\n\nChannel 0: Before\n\nChannel 1: I'll talk\n\nChannel 0: we\n\nChannel 1: to\n\nChannel 0: proceed\n\nChannel 1: you later.\n\nChannel 0: with the activation. Mhmm.\n\nChannel 1: Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.08404838293790817},{"text":"Good morning.","start":0.88,"end":1.52,"sentiment":"neutral","sentiment_score":0.27701789140701294},{"text":"This is Marlene from Airtel tech support.","start":1.52,"end":4.26,"sentiment":"neutral","sentiment_score":0.18721344428403036}],"sentiment":"neutral","sentiment_score":0.19485782757401465,"channel":0,"num_words":10,"start":0.39999998,"end":4.26},{"sentences":[{"text":"Hi.","start":4.72,"end":5.04,"sentiment":"neutral","sentiment_score":0.2128068506717682},{"text":"Good morning.","start":5.04,"end":5.44,"sentiment":"neutral","sentiment_score":0.3102298229932785},{"text":"Joshua 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customer named Joshua is trying to use Airtel as his provider for his build, but has had issues with low upload speed and delivery of live games. The representative informs him of a new provider in his area and fees and new development charges. The service is activated and will be activated, and the speed is 100 to 500 MBPS. The agent explains that the service is only boosting the actual speed and cannot guarantee it, and provides information on the cost and payment process for ordering a new router. The conversation ends with the agent offering to call the customer if needed."},"intents":{"segments":[{"text":"How can I assist you? Yeah.","start_word":32,"end_word":37,"intents":[{"intent":"Assist","confidence_score":0.0154429665}]},{"text":"I I'm trying to use buy a Wi Fi. Like, I want to use Airtel as my provider. Okay.","start_word":38,"end_word":56,"intents":[{"intent":"Use airtel","confidence_score":0.24510847}]},{"text":"Can I have your full address, please, for me to check the network and availability? Yeah.","start_word":159,"end_word":174,"intents":[{"intent":"Check network and availability","confidence_score":0.035676494}]},{"text":"I just want to inform you that upon after checking the address, it's available under Supa Network, but there's a new dwelling fee. So it is, like, a new connection fee, which is $300, which should be paid by the lot owner or landlord.","start_word":312,"end_word":355,"intents":[{"intent":"Educate about fee","confidence_score":0.0022968312}]},{"text":"Actually, we can so, like, for example, we'll activate the service today. And after that, Supa Network will contact you as well regarding the new debt, dwelling fee charges. Then I think, they'll give you a a month, one month for you to settle the chart, NDC. Okay. Okay.","start_word":663,"end_word":711,"intents":[{"intent":"Resolve billing issue","confidence_score":0.0023739228}]},{"text":"The download. 100 MBPS. Hold on. Let me hold on. Give me a second. Yeah. Let me Sure. confirm something. Download. Let me check the download. I'm on a call. Costco.","start_word":1312,"end_word":1342,"intents":[{"intent":"Check download","confidence_score":0.8369435},{"intent":"Check download","confidence_score":0.06638403}]},{"text":"The download. 100 MBPS. Hold on. Let me hold on. Give me a second. Yeah. Let me Sure. confirm something. Download. Let me check the download. I'm on a call. Costco. Yeah. Let's see. Download. I just wanna make sure that I'm getting the right thing. Charge.","start_word":1312,"end_word":1358,"intents":[{"intent":"Obtain download","confidence_score":0.00022899195}]},{"text":"Let me check the download. I'm on a call. Costco. Yeah. Let's see. Download. I just wanna make sure that I'm getting the right thing. Charge. For the download, it's what again? Sorry.","start_word":1332,"end_word":1364,"intents":[{"intent":"Confirm download","confidence_score":0.34320286}]},{"text":"So you you that you reckon this one would be end of the the plan for family. Yeah? Sorry? So you you reckon this Super Fiber Boost is okay? No. No.","start_word":1386,"end_word":1416,"intents":[{"intent":"Determine availability","confidence_score":0.005905123}]},{"text":"May I know what is your current speed right now?","start_word":1439,"end_word":1448,"intents":[{"intent":"Confirm speed","confidence_score":0.08233218},{"intent":"Determine optimal speed","confidence_score":0.0017217023}]},{"text":"I think that's already good for you for gaming, streaming. Let's see. Because usually, other customer are using this one, but they're a five to six person because it's for family. That's more than enough for one person and multiple devices at the same time. I'm just trying to figure out the best one to use.","start_word":1537,"end_word":1592,"intents":[{"intent":"Determine best use for gaming and gaming","confidence_score":0.000040370902}]},{"text":"Because usually, other customer are using this one, but they're a five to six person because it's for family. That's more than enough for one person and multiple devices at the same time. I'm just trying to figure out the best one to use.","start_word":1549,"end_word":1592,"intents":[{"intent":"Determine device options","confidence_score":0.000051023428}]},{"text":"I'm just trying to figure out the best one to use.","start_word":1582,"end_word":1592,"intents":[{"intent":"Determine best way to use the free service","confidence_score":5.889788e-9}]},{"text":"So for ordering or signing up for Airtel, we do it via Okay. our website. Since you're already on our website, you can just place an order, select the plan speed, and I do you need a router? You already have one?","start_word":1691,"end_word":1732,"intents":[{"intent":"Order router","confidence_score":0.020131186}]},{"text":"That's correct. No.","start_word":1750,"end_word":1752,"intents":[{"intent":"Confirm understanding","confidence_score":0.0346262}]},{"text":"You can purchase router from us as well since that's already preconfigured. Unlike if you'll be getting outside store, you'll be the one responsible for configuring it. But we can send you an email instruction and walk you through it if you want. Yeah.","start_word":1779,"end_word":1822,"intents":[{"intent":"Receive instruction","confidence_score":0.002156502}]},{"text":"But please do note that if ever you'll be cancelling within the contract term, there's a cancellation fee of $132 and a thirty day notice, which I use you'll be billed for the last month of your service, and any outstanding balance should be settled. Unlike if no contract, you just need to settle the outstanding balance. That's it.","start_word":1917,"end_word":1975,"intents":[{"intent":"Explain contract terms and charges","confidence_score":0.00020728825}]},{"text":"provider, and they they require the they require 300 for you to be set up. Mhmm. So Okay.","start_word":2021,"end_word":2038,"intents":[{"intent":"Contact service provider","confidence_score":0.00047387218}]},{"text":"Since you your email is the one registered under them, so, yeah, they'll be sending the invoice to your email, then you'll just need to forward it to your landlord. Okay then.","start_word":2178,"end_word":2209,"intents":[{"intent":"Send invoice to landlord","confidence_score":0.0077982014}]},{"text":"and the Or connection you is stopped can What did you what did you or say? yeah.","start_word":2234,"end_word":2250,"intents":[{"intent":"Inform about connection issue","confidence_score":0.08647388}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Marlene from Airtel tech support. Hi. Good morning. Joshua speaking. Hello? Yeah. How are you, Joshua?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.2092798799276352},{"text":"I'm good. How are you?","start_word":21,"end_word":25,"sentiment":"positive","sentiment_score":0.4193051755428314},{"text":"Yeah.","start_word":26,"end_word":26,"sentiment":"neutral","sentiment_score":0.3159385621547699},{"text":"I'm good. Thanks for asking.","start_word":27,"end_word":31,"sentiment":"positive","sentiment_score":0.5350198149681091},{"text":"How can I assist you? Yeah. I I'm trying to use buy a Wi Fi. Like, I want to use Airtel as my provider. Okay. Yeah. So I was using I I I n it, but the the upload is very, very low because I stream. I play online. I play I play video games, so it was very low.","start_word":32,"end_word":91,"sentiment":"neutral","sentiment_score":-0.07413423806428909},{"text":"I I mean, the the the Internet was it was lagging. I can't do anything. I can't even watch live games.","start_word":92,"end_word":112,"sentiment":"negative","sentiment_score":-0.38207003474235535},{"text":"So yeah. So I saw that they advertised a new provider in my in my building, a building in Gongani. So I just saw I checked this the MVP, and I think this one is okay. I will go for the 500 MBP. Okay. I see. Can I have your full address, please, for me to check the network and availability? Yeah. Mhmm. Yeah. You need 70 Slash 70 Unit Of Capeti Street. sorry? Unit 70? You need 770. You need 70 Okay. 70 Slash 7 70. 17? No. No. It is 70 Slash Mhmm. 70 Street. Okay. Yeah. Can you spell that one, please? E F K Yes. K. Mhmm. E F K E Mhmm. F K E P r d. F K A R P I D I S E F K A R E A E F K A R P Mhmm. I D Mhmm. I S. Okay. Is it Gungalyn, A C T 2912? Yes. Is it, Sierra Unit? Yes. Okay. Is it okay if I put you on hold? Let me just check the address. All good. Okay. Hang on. Hello? I can hear you. Yes. Hello, Jody. Sorry. Thank you for waiting. I just want to inform you that upon after checking the address, it's available under Supa Network, but there's a new dwelling fee. So it is, like, a new connection fee, which is $300, which should be paid by the lot owner or landlord. So just to explain the new development charge is a one time fee applied to, certain new property developments. It helps cover the cost of connecting new premises to the Internet network. So if you are renting, please inform your landlord so they're aware of this charge. But if you are the property owner, then you will be the one responsible for paying So what's is the what's the call? The development it. fees? What's it called? Is it for MBA or what? Yeah. The Super Network will contact you directly regarding the payment of this one. So we're not connected with this. This is under Supa network under the network only. You will still be able to connect to the Internet even if the NFC charge hasn't been paid yet, but please note that your account may be suspended if the payment isn't made by the due date. So I want to know what is the fee for? What is the code? How many you said it's $300. Yeah? Yeah. And New what? connection fee. I think No this connection is the first time. Yeah. I think this is the first time that the fee. address will be connected to an Internet service. That's why. Are you So renting? no yeah. I'm renting. Yeah. Yeah. So this should be shouldered by a lantern. Just inform them so that they're aware of these charges. Okay. I will give them a call to do Yeah. and see I'll give them a call and see what they have to say. Yeah. Yeah. We can still Yeah. proceed with activating the service even the NFC is hasn't been settled yet. So how how long do I have for how long do I have until you guys until I how long do I have to wait before making the payment of $300? Actually, we can so, like, for example, we'll activate the service today. And after that, Supa Network will contact you as well regarding the new debt, dwelling fee charges. Then I think, they'll give you a a month, one month for you to settle the chart, NDC. Okay. Okay. And do I have to pay the $300 once, or should I would I have to take the payment plan? That should be settled by your landlord since you're renting only. You're not the one responsible for that. Okay. Okay. Alright. Yeah. Should be, So showed by the, property manager or so hold owner. on. Hold on. I I want to get something right. So if I agree to take this network, are they going to call my landlord, or are they going to call me? You can call your landlord for them to be aware because once we have activated the service, Super Network will contact you via email regarding the payment of this one. You'll be Okay. you are the one who will receive the invoice for the Okay. NDC. Mhmm. Yeah. But as as as like, I'm renting, am I gonna Mhmm. be the one to pay for the $300, or will it be my landlord? Because Yeah. I It I will want be to the landlord. okay. But I have to tell them to let them know. Yeah. Yeah. You Okay. you need No to worries. inform them about Yeah. this. I need to yeah. Yeah. Sure. Sure. Sure. Okay. Makes more sense. I just wanted to know. Yeah. Okay. So I would I just wanna know if I purchase the super family plan, $5,500 plus 500, will you be okay for my live streaming, for my gaming?","start_word":113,"end_word":953,"sentiment":"neutral","sentiment_score":-0.021990113284806503},{"text":"Because the reason why I stopped using II Net is is lagging. So I wouldn't want the situation whereby if I change new provider, it will be the same issue.","start_word":954,"end_word":983,"sentiment":"negative","sentiment_score":-0.4451298832893372},{"text":"Does that make sense? Yeah. So the Family Fiverr boost 500 over 500 Mbps. May I and so may I know how many of you will be using the Internet, the Fiverr? It's How many people? it's just me. I live by myself, but sometimes my friends might come over. But most like most time most time, it's just me. It's just me. I live by myself. Yeah. Okay. So, yeah, that's already a a high speed for you since you're just the one who will be using the Internet. But to for you to be aware, 500 is not the actual plan speed of the Internet. So the actual speed of 500 over 500 is 100 over 4,100 Mbps for the download, and 40 Mbps for the upload. The 500 over 500 is the speed boost feature only and may provide a higher speed depending on the service location and make a network capability in the area. In some cases, the service may achieve speeds higher than 100 over 40, which is a benefit when available. However, if the bus is not fully supported in the area, the service may still operate at the actual base plan speed of 100 over 40. I didn't get what you said. So can you can So you summarize it, please? Yeah. So the displayed speed on the website isn't clear because that's only boost feature. The actual speed is 100 over 40 MBPS only. So So does that mean the five that 100 does that mean mhmm.","start_word":984,"end_word":1238,"sentiment":"neutral","sentiment_score":-0.0003327192971482873},{"text":"that it's not good for for gaming? No.","start_word":1239,"end_word":1246,"sentiment":"negative","sentiment_score":-0.3894919753074646},{"text":"That's already good since you are you are the only one who will be using the Internet. Yeah. It's So just the me. actual speed of that is 100 over 40 MBPS, and 500 is the boost only. So it's not guaranteed if you'll be getting the 500 boost 500 MBPS. So what is the upload again? I mean, the download. Sorry. The download. The download. 100 MBPS. Hold on. Let me hold on. Give me a second. Yeah. Let me Sure. confirm something. Download. Let me check the download. I'm on a call. Costco. Yeah. Let's see. Download. I just wanna make sure that I'm getting the right thing. Charge. For the download, it's what again? Sorry. One Hello? hundred. Mhmm. 100. 100. And 40 upload. So 100 for download, is it? Yes. Hello? That's correct. Mhmm. Okay. So you you that you reckon this one would be end of the the plan for family. Yeah? Sorry? So you you reckon this Super Fiber Boost is okay? No. No. I mean, the Super Family Boost is okay for playing a streaming game online or playing game online? Yep. Yeah. That's correct. May I know what is your current speed right now? I can't I don't even know, but it's very low. It's very low. Yeah. That's why I changed. I'm not using the provider again. Yeah. So because Okay. this they they told me that the the the the the one of the reason why they cannot increase it is because there's no I think there's m b there's no m b n in my whatever. In my location or Mhmm. yeah. So that's why they said they cannot include the speed. Yeah. Mhmm. Yeah. So 100 over 40. I think that's already good for you for gaming, streaming. Let's see. Because usually, other customer are using this one, but they're a five to six person because it's for family. That's more than enough for one person and multiple devices at the same time. I'm just trying to figure out the best one to use. How about the the the the other one for what's it called? The one that is $93 per month.","start_word":1247,"end_word":1611,"sentiment":"neutral","sentiment_score":-0.02541532690018058},{"text":"Super super fast.","start_word":1612,"end_word":1614,"sentiment":"positive","sentiment_score":0.36928361654281616},{"text":"700 over $7,750? Mhmm. Yeah. So for that, the actual speed is 250. 200 Yeah. 250. Two hundred 50 over yeah. 250 over 50 MBPS, but boosted up to 750 MBPS. But for your actual plan speed that you should be getting, especially when you run a speed test, is two fifty over 50. Okay. Okay.","start_word":1615,"end_word":1670,"sentiment":"neutral","sentiment_score":0.09100706915238074},{"text":"I think I might go for I might go for the super fast.","start_word":1671,"end_word":1683,"sentiment":"positive","sentiment_score":0.35864976048469543},{"text":"Yeah. Okay. Boosted to 750? Mhmm. Okay. So for ordering or signing up for Airtel, we do it via Okay. our website. Since you're already on our website, you can just place an order, select the plan speed, and I do you need a router? You already have one? I'm returning I don't have a router. We mean modem. Yeah? Modem is a router. Yeah? Yeah. That's correct. No.","start_word":1684,"end_word":1752,"sentiment":"neutral","sentiment_score":0.031058458611369133},{"text":"No. I don't have.","start_word":1753,"end_word":1756,"sentiment":"negative","sentiment_score":-0.3398195505142212},{"text":"Because The the 18. one that I have, I'm I'm I'm sending it back to IINet, so I don't have anyone. Okay. You can purchase router from us as well since that's already preconfigured. Unlike if you'll be getting outside store, you'll be the one responsible for configuring it. But we can send you an email instruction and walk you through it if you want. Yeah. One one dot us, sir. Mhmm. But if you'll be choosing a a lock in contract, which is 12 for twenty four month, we'll be providing you a free router. And there's a six months discount of 15% as well and the first month free. I don't know. I just wanna make sure how how good it is. Okay. Yeah. You can pursue a no contract, Yeah. but there's a connection fee of $45 if ever. So what what if I say the contract? Then there is no connection fee. Yeah. That's correct.","start_word":1757,"end_word":1915,"sentiment":"neutral","sentiment_score":0.03401375189423561},{"text":"But please do note that if ever you'll be cancelling within the contract term, there's a cancellation fee of $132 and a thirty day notice, which I use you'll be billed for the last month of your service, and any outstanding balance should be settled.","start_word":1916,"end_word":1960,"sentiment":"negative","sentiment_score":-0.38438352942466736},{"text":"Unlike if no contract, you just need to settle the outstanding balance. That's it. Okay. Mhmm. Because this is a lock in contract. Let me call my what's it called? Let me call my my prop Land my property Rover. manager here. Let me know them know that I am I am getting a new Internet Mhmm. connect Provide me. provider, and they they require the they require 300 for you to be set up. Mhmm. So Okay. Sure. if if I do it, are you guys going to call him call them directly? Or I don't I I just wanna know how it will work. You mean the activation? No. No. No. No. So the billing of the $5.04 4 the $300. So if I proceed with you guys, so the super is going to call is are they calling going to call me, or are they going to call my Yeah. Actually mhmm. The Supa Network will call you once we activate the service and the okay. address. Yeah. So, like, for example, you place an order, then we the activation is activation is successful, that's the time they will contact you for the NDC charges. So are they going to be me, or are they going to be my property manager or my landlord? Since you your email is the one registered under them, so, yeah, they'll be sending the invoice to your email, then you'll just need to forward it to your landlord. Okay then. Let Mhmm. me let me call them first and let them know what's going on. Yeah. Sure. Alright. For them to be So informed. and the Or connection you is stopped can What did you what did you or say? yeah. Or you can call as well as Supa Network to inquire directly. Okay. Alright. Let me call you Yeah. again. If ever yeah. Alright. Bye. Before I'll talk we to proceed you later. with the activation. Mhmm. Yeah. Bye.","start_word":1961,"end_word":2289,"sentiment":"neutral","sentiment_score":-0.032558457942900326}],"average":{"sentiment":"neutral","sentiment_score":-0.023534839558151537}}}}