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Is it okay if I request another picture, like, the clear photo of the label on the back of your router, including the model and serial number, then the photos of the routers and NTT box ports showing like this, how the cables are properly connected with the router. Yeah. And also the indicator lights on the router, make sure it is clearly visible for me to check. Is it yeah. And also the router for me to check because we did some changes for you to establish a connection, but it's still not establishing first to further investigate the issue. Yeah. Can you see the email that I send you? The first one? Yeah. A clear photo of the label on the back of your router including the model and serial number. That one. Can you see that one? Yeah. Finally, just send me those pictures, then I'll get back to you once you see. Okay. Thank you. 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Vincent? Yeah. Is it okay if I request another picture, like, the clear photo of the label on the back of your router, including the model and serial number, then the photos of the routers and NTT box ports showing like this, how the cables are properly connected with the router. Yeah. And also the indicator lights on the router, make sure it is clearly visible for me to check.\n\nIs it yeah. And also the router for me to check because we did some changes for you to establish a connection, but it's still not establishing first to further investigate the issue. Yeah. Can you see the email that I send you? The first one?\n\nYeah. A clear photo of the label on the back of your router including the model and serial number. That one. Can you see that one? Yeah.\n\nFinally, just send me those pictures, then I'll get back to you once you see. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello, Vincent?","start":2.96,"end":3.86,"sentiment":"neutral","sentiment_score":0.03892480954527855},{"text":"Yeah.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.2523568868637085},{"text":"Is it okay if I request another picture, like, the clear photo of the label on the back of your router, including the model and serial number, then the photos of the routers and NTT box ports showing like this, how the cables are properly connected with the router.","start":6.3999996,"end":30.26,"sentiment":"neutral","sentiment_score":0.2018686980009079},{"text":"Yeah.","start":32.96,"end":33.46,"sentiment":"neutral","sentiment_score":0.21229323744773865},{"text":"And also the indicator lights on the router, make sure it is clearly visible for me to check.","start":33.600002,"end":40.260002,"sentiment":"neutral","sentiment_score":0.14089636132121086}],"sentiment":"neutral","sentiment_score":0.1826788795665956,"num_words":71,"start":2.96,"end":40.260002},{"sentences":[{"text":"Is it yeah.","start":42.504997,"end":45.485,"sentiment":"neutral","sentiment_score":0.1492550993959109},{"text":"And also the router for me to check because we did some changes for you to establish a connection, but it's still not establishing first to further investigate the issue.","start":46.585,"end":60.32,"sentiment":"neutral","sentiment_score":-0.03183744742224614},{"text":"Yeah.","start":68.94,"end":69.44,"sentiment":"neutral","sentiment_score":0.020750507712364197},{"text":"Can you see the email that I send you?","start":69.98,"end":74.435,"sentiment":"neutral","sentiment_score":0.019327549470795527},{"text":"The first one?","start":74.435,"end":75.41499,"sentiment":"neutral","sentiment_score":0.02093772031366825}],"sentiment":"neutral","sentiment_score":-0.005431445882372234,"num_words":46,"start":42.504997,"end":75.41499},{"sentences":[{"text":"Yeah.","start":77.155,"end":77.475,"sentiment":"neutral","sentiment_score":0.0895133763551712},{"text":"A clear photo of the label on the back of your router including the model and serial number.","start":77.475,"end":82.615,"sentiment":"neutral","sentiment_score":0.07391328281826443},{"text":"That one.","start":83.475,"end":84.295,"sentiment":"neutral","sentiment_score":0.05586180463433266},{"text":"Can you see that one?","start":84.435,"end":85.73499,"sentiment":"neutral","sentiment_score":0.04280481040477753},{"text":"Yeah.","start":86.115,"end":86.615,"sentiment":"neutral","sentiment_score":0.08276496827602386}],"sentiment":"neutral","sentiment_score":0.06772092950564844,"num_words":27,"start":77.155,"end":86.615},{"sentences":[{"text":"Finally, just send me those pictures, then I'll get back to you once you see.","start":88.66,"end":94.04,"sentiment":"neutral","sentiment_score":0.13146947622299193},{"text":"Okay.","start":94.420006,"end":94.920006,"sentiment":"positive","sentiment_score":0.35000771284103394},{"text":"Thank you.","start":95.3,"end":95.86,"sentiment":"positive","sentiment_score":0.5612628757953644},{"text":"Bye for now.","start":95.86,"end":96.840004,"sentiment":"neutral","sentiment_score":0.21682224174340567}],"sentiment":"neutral","sentiment_score":0.19500201585746946,"num_words":21,"start":88.66,"end":96.840004}]}}]},{"alternatives":[{"transcript":"Yep. Sure. Yep. Yep. I send you that one now. Okay. Okay. So can you repeat the things I need to send you again to set up a check? Yep. Yep. Yep. Yep. Okay. Cool. Right. Yep. Alright. 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Is it okay if I request another picture, like, the clear photo of the label on the back of your router, including the model and serial number, then the photos of the routers and NTT box ports showing like this, how the cables are properly connected with the router.\n\nChannel 1: Sure. Yep.\n\nChannel 0: Yeah. And also the indicator lights on the router, make sure it is clearly visible for me to check.\n\nChannel 1: Yep. I send you\n\nChannel 0: Is it\n\nChannel 1: that one now.\n\nChannel 0: yeah.\n\nChannel 1: Okay.\n\nChannel 0: And also the router for me to check because we did some changes for you to establish a connection, but it's still not establishing\n\nChannel 1: Okay.\n\nChannel 0: first to further investigate the issue.\n\nChannel 1: So can you repeat the things I need to send you again to set up a check?\n\nChannel 0: Yeah. Can you see the email that I send you? The first one?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. 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photo of the label on the router, including the model and serial number, and the cables and router ports. The agent confirms the request and asks for the pictures again. The agent explains that there were some changes made to establish a connection and asks for the pictures again. The customer agrees to send the pictures and the agent confirms that they will receive them."},"intents":{"segments":[{"text":"Is it okay if I request another picture, like, the clear photo of the label on the back of your router, including the model and serial number, then the photos of the routers and NTT box ports showing like this, how the cables are properly connected with the router. Sure.","start_word":4,"end_word":53,"intents":[{"intent":"Request another picture","confidence_score":0.020527147}]},{"text":"And also the router for me to check because we did some changes for you to establish a connection, but it's still not establishing Okay.","start_word":85,"end_word":109,"intents":[{"intent":"Check router connection","confidence_score":0.34488374}]},{"text":"Finally, just send me those pictures, then I'll get back to you Okay.","start_word":177,"end_word":189,"intents":[{"intent":"Send router photos","confidence_score":0.0049801487}]}]},"sentiments":{"segments":[{"text":"Hello, Vincent? Yep. Yeah. Is it okay if I request another picture, like, the clear photo of the label on the back of your router, including the model and serial number, then the photos of the routers and NTT box ports showing like this, how the cables are properly connected with the router. Sure. Yep. Yeah. And also the indicator lights on the router, make sure it is clearly visible for me to check. Yep. I send you Is it that one now. yeah. Okay. And also the router for me to check because we did some changes for you to establish a connection, but it's still not establishing Okay. first to further investigate the issue. So can you repeat the things I need to send you again to set up a check? Yeah. Can you see the email that I send you? The first one? Yep. Yeah. A clear photo of the label on the back of your router including the model and serial number. Yep. That one. Can you see Yep. that one? Yeah. Yep. Finally, just send me those pictures, then I'll get back to you Okay. once Cool. you see. Right. Yep.","start_word":0,"end_word":195,"sentiment":"neutral","sentiment_score":0.10303078591823578},{"text":"Okay. Thank you.","start_word":196,"end_word":198,"sentiment":"positive","sentiment_score":0.46855735778808594},{"text":"Alright. Bye for now. Yep.","start_word":199,"end_word":203,"sentiment":"neutral","sentiment_score":0.22254064679145813}],"average":{"sentiment":"neutral","sentiment_score":0.11449882061812128}}}}