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John speaking. I'm doing fine. How are you? To be honest, I don't have that decision making stuff anymore. It's not part of my role anymore.\n\nSo, unfortunately, yeah, I can't help you here. Yep. Sorry. I I'm not in that to disclose that information itself. So yeah.\n\nSo, unfortunately, yeah. So but yeah. Things change. You know how things happen. So that's unfortunate.\n\nYeah. So no problem. You too. Cheers.","paragraphs":[{"sentences":[{"text":"I'm John speaking.","start":0.0,"end":0.9,"sentiment":"neutral","sentiment_score":0.011156111334760984},{"text":"I'm doing fine.","start":9.44,"end":10.16,"sentiment":"positive","sentiment_score":0.4460936685403188},{"text":"How are you?","start":10.16,"end":10.98,"sentiment":"neutral","sentiment_score":0.28555653989315033},{"text":"To be honest, I don't have that decision making stuff anymore.","start":35.06,"end":39.32,"sentiment":"negative","sentiment_score":-0.4127067733894695},{"text":"It's not part of my role anymore.","start":40.02,"end":41.62,"sentiment":"negative","sentiment_score":-0.4282651926789965}],"sentiment":"neutral","sentiment_score":-0.1966374776567574,"num_words":27,"start":0.0,"end":41.62},{"sentences":[{"text":"So, unfortunately, yeah, I can't help you here.","start":41.62,"end":45.344997,"sentiment":"negative","sentiment_score":-0.4194827973842621},{"text":"Yep.","start":52.204998,"end":52.285,"sentiment":"neutral","sentiment_score":-0.046357542276382446},{"text":"Sorry.","start":52.285,"end":52.605,"sentiment":"neutral","sentiment_score":-0.08239725977182388},{"text":"I I'm not in that to disclose that information itself.","start":52.605,"end":57.425,"sentiment":"neutral","sentiment_score":-0.17165521755814553},{"text":"So yeah.","start":57.59,"end":58.71,"sentiment":"neutral","sentiment_score":-0.12913144379854202}],"sentiment":"neutral","sentiment_score":-0.24815601110458374,"num_words":22,"start":41.62,"end":58.71},{"sentences":[{"text":"So, unfortunately, yeah.","start":58.71,"end":60.149998,"sentiment":"neutral","sentiment_score":-0.2366715371608734},{"text":"So but yeah.","start":60.149998,"end":62.089996,"sentiment":"neutral","sentiment_score":-0.214848722020785},{"text":"Things change.","start":62.789997,"end":63.589996,"sentiment":"negative","sentiment_score":-0.35408225655555725},{"text":"You know how things happen.","start":63.589996,"end":64.729996,"sentiment":"neutral","sentiment_score":-0.32901228666305543},{"text":"So that's unfortunate.","start":65.35,"end":66.33,"sentiment":"negative","sentiment_score":-0.45095670223236084}],"sentiment":"neutral","sentiment_score":-0.3162910519167781,"num_words":16,"start":58.71,"end":66.33},{"sentences":[{"text":"Yeah.","start":66.71,"end":67.11,"sentiment":"neutral","sentiment_score":-0.15538901090621948},{"text":"So no problem.","start":67.11,"end":72.57,"sentiment":"neutral","sentiment_score":-0.0741523007551829},{"text":"You too.","start":72.63,"end":73.189995,"sentiment":"neutral","sentiment_score":0.10055829212069511},{"text":"Cheers.","start":73.189995,"end":73.47288,"sentiment":"neutral","sentiment_score":0.15457813441753387}],"sentiment":"neutral","sentiment_score":-0.0031644563589777264,"num_words":7,"start":66.71,"end":73.47288}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm John speaking.\n\nChannel 0: Yes. Hi. Good afternoon. John, this is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: I'm doing fine. How are you?\n\nChannel 0: I'm doing good. Thanks for asking. Anyways, John, you may or you may not remember, we spoke with you a few months ago. And at the time, you were busy. So we sent you an email with some information about Vigilance AI.\n\nAnd we wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.\n\nChannel 1: To be honest, I don't have that decision making stuff anymore. It's not part of my role anymore. So, unfortunately, yeah, I can't help you here.\n\nChannel 0: Mhmm. Oh, I see. But if you don't mind, may I know who's the best person in charge\n\nChannel 1: Yep. Sorry.\n\nChannel 0: to\n\nChannel 1: I\n\nChannel 0: handle?\n\nChannel 1: I'm not in that to disclose that information itself. So yeah. So, unfortunately, yeah. So\n\nChannel 0: Mhmm.\n\nChannel 1: but yeah. Things change. You know how things happen. So that's unfortunate. Yeah.\n\nSo\n\nChannel 0: I understand. Anyways, thank you for taking this call. Have a\n\nChannel 1: no\n\nChannel 0: good\n\nChannel 1: problem.\n\nChannel 0: one.\n\nChannel 1: You too. 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here.","start":41.62,"end":45.344997,"sentiment":"negative","sentiment_score":-0.4194827973842621}],"sentiment":"negative","sentiment_score":-0.41898050904273987,"channel":1,"num_words":26,"start":35.06,"end":45.344997},{"sentences":[{"text":"Mhmm.","start":45.695,"end":45.774998,"sentiment":"neutral","sentiment_score":-0.07428619265556335},{"text":"Oh, I see.","start":45.774998,"end":46.735,"sentiment":"neutral","sentiment_score":-0.055587404718001686},{"text":"But if you don't mind, may I know who's the best person in charge","start":46.735,"end":51.715,"sentiment":"neutral","sentiment_score":-0.05672872305980751}],"sentiment":"neutral","sentiment_score":-0.05751391831371519,"channel":0,"num_words":18,"start":45.695,"end":51.715},{"sentences":[{"text":"Yep.","start":52.204998,"end":52.285,"sentiment":"neutral","sentiment_score":-0.046357542276382446},{"text":"Sorry.","start":52.285,"end":52.605,"sentiment":"neutral","sentiment_score":-0.08239725977182388}],"sentiment":"neutral","sentiment_score":-0.06437740102410316,"channel":1,"num_words":2,"start":52.204998,"end":52.605},{"sentences":[{"text":"to","start":52.415,"end":52.655,"sentiment":"neutral","sentiment_score":-0.05826646462082863}],"sentiment":"neutral","sentiment_score":-0.05826646462082863,"channel":0,"num_words":1,"start":52.415,"end":52.655},{"sentences":[{"text":"I","start":52.605,"end":53.105,"sentiment":"neutral","sentiment_score":-0.07182302325963974}],"sentiment":"neutral","sentiment_score":-0.07182302325963974,"channel":1,"num_words":1,"start":52.605,"end":53.105},{"sentences":[{"text":"handle?","start":52.655,"end":53.155,"sentiment":"neutral","sentiment_score":-0.10755378752946854}],"sentiment":"neutral","sentiment_score":-0.10755378752946854,"channel":0,"num_words":1,"start":52.655,"end":53.155},{"sentences":[{"text":"I'm not in that to disclose that information itself.","start":54.045,"end":57.425,"sentiment":"neutral","sentiment_score":-0.18274768359131283},{"text":"So yeah.","start":57.59,"end":58.71,"sentiment":"neutral","sentiment_score":-0.12913144379854202},{"text":"So, unfortunately, yeah.","start":58.71,"end":60.149998,"sentiment":"neutral","sentiment_score":-0.2366715371608734},{"text":"So","start":60.149998,"end":60.649998,"sentiment":"neutral","sentiment_score":-0.22318384051322937}],"sentiment":"neutral","sentiment_score":-0.18907936612764994,"channel":1,"num_words":15,"start":54.045,"end":60.649998},{"sentences":[{"text":"Mhmm.","start":61.111435,"end":61.611435,"sentiment":"neutral","sentiment_score":-0.17508184909820557}],"sentiment":"neutral","sentiment_score":-0.17508184909820557,"channel":0,"num_words":1,"start":61.111435,"end":61.611435},{"sentences":[{"text":"but yeah.","start":61.35,"end":62.089996,"sentiment":"neutral","sentiment_score":-0.21068116277456284},{"text":"Things change.","start":62.789997,"end":63.589996,"sentiment":"negative","sentiment_score":-0.35408225655555725},{"text":"You know how things happen.","start":63.589996,"end":64.729996,"sentiment":"neutral","sentiment_score":-0.32901228666305543},{"text":"So that's unfortunate.","start":65.35,"end":66.33,"sentiment":"negative","sentiment_score":-0.45095670223236084},{"text":"Yeah.","start":66.71,"end":67.11,"sentiment":"neutral","sentiment_score":-0.15538901090621948}],"sentiment":"neutral","sentiment_score":-0.3294497991983707,"channel":1,"num_words":13,"start":61.35,"end":67.11},{"sentences":[{"text":"So","start":67.11,"end":67.61,"sentiment":"neutral","sentiment_score":-0.13522647321224213}],"sentiment":"neutral","sentiment_score":-0.13522647321224213,"channel":1,"num_words":1,"start":67.11,"end":67.61},{"sentences":[{"text":"I understand.","start":67.98287,"end":68.962875,"sentiment":"neutral","sentiment_score":-0.11098039895296097},{"text":"Anyways, thank you for taking this call.","start":69.422874,"end":71.66287,"sentiment":"neutral","sentiment_score":0.20453666443271296},{"text":"Have a","start":71.66287,"end":72.062874,"sentiment":"neutral","sentiment_score":-0.012604601681232452}],"sentiment":"neutral","sentiment_score":0.10768969543278217,"channel":0,"num_words":11,"start":67.98287,"end":72.062874},{"sentences":[{"text":"no","start":71.909996,"end":72.07,"sentiment":"neutral","sentiment_score":-0.11080200225114822}],"sentiment":"neutral","sentiment_score":-0.11080200225114822,"channel":1,"num_words":1,"start":71.909996,"end":72.07},{"sentences":[{"text":"good","start":72.062874,"end":72.22287,"sentiment":"neutral","sentiment_score":-0.1429128646850586}],"sentiment":"neutral","sentiment_score":-0.1429128646850586,"channel":0,"num_words":1,"start":72.062874,"end":72.22287},{"sentences":[{"text":"problem.","start":72.07,"end":72.57,"sentiment":"neutral","sentiment_score":0.023571573197841644}],"sentiment":"neutral","sentiment_score":0.023571573197841644,"channel":1,"num_words":1,"start":72.07,"end":72.57},{"sentences":[{"text":"one.","start":72.22287,"end":72.72287,"sentiment":"neutral","sentiment_score":0.02416432648897171}],"sentiment":"neutral","sentiment_score":0.02416432648897171,"channel":0,"num_words":1,"start":72.22287,"end":72.72287},{"sentences":[{"text":"You too.","start":72.63,"end":73.189995,"sentiment":"neutral","sentiment_score":0.10055829212069511},{"text":"Cheers.","start":73.189995,"end":73.47288,"sentiment":"neutral","sentiment_score":0.15457813441753387}],"sentiment":"neutral","sentiment_score":0.11856490621964137,"channel":1,"num_words":3,"start":72.63,"end":73.47288}]},"summary":{"result":"success","short":"A representative from Carrefourance AI named Mary calls a customer named John to follow up on a previous conversation about their AI technology. Mary explains that she no longer has that decision-maker role and can't help John with scheduling a demo with their CTO. She apologizes for the misunderstanding of John's name and tells him that things change and that there is nothing she can do at the moment."},"intents":{"segments":[{"text":"So we sent you an email with some information about Vigilance AI. And we wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start_word":56,"end_word":89,"intents":[{"intent":"Schedule demo with cto","confidence_score":0.7347644}]}]},"sentiments":{"segments":[{"text":"I'm John speaking. Yes. Hi. Good afternoon. John, this is Mary calling from Vigilance AI.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.21896658837795255},{"text":"I hope you're doing well. I'm doing fine.","start_word":15,"end_word":22,"sentiment":"positive","sentiment_score":0.480614572763443},{"text":"How are you?","start_word":23,"end_word":25,"sentiment":"neutral","sentiment_score":0.29252904653549194},{"text":"I'm doing good. Thanks for asking.","start_word":26,"end_word":31,"sentiment":"positive","sentiment_score":0.5233209133148193},{"text":"Anyways, John, you may or you may not remember, we spoke with you a few months ago. And at the time, you were busy. So we sent you an email with some information about Vigilance AI. And we wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start_word":32,"end_word":89,"sentiment":"neutral","sentiment_score":-0.003487230045720935},{"text":"To be honest, I don't have that decision making stuff anymore. It's not part of my role anymore. So, unfortunately, yeah, I can't help you here.","start_word":90,"end_word":115,"sentiment":"negative","sentiment_score":-0.4184908866882324},{"text":"Mhmm. Oh, I see. But if you don't mind, may I know who's the best person in charge Yep. Sorry. to I handle? I'm not in that to disclose that information itself. So yeah. So, unfortunately, yeah. So Mhmm. but yeah.","start_word":116,"end_word":156,"sentiment":"neutral","sentiment_score":-0.11796079576015472},{"text":"Things change.","start_word":157,"end_word":158,"sentiment":"negative","sentiment_score":-0.35084518790245056},{"text":"You know how things happen.","start_word":159,"end_word":163,"sentiment":"neutral","sentiment_score":-0.32929980754852295},{"text":"So that's unfortunate.","start_word":164,"end_word":166,"sentiment":"negative","sentiment_score":-0.4695603847503662},{"text":"Yeah. So I understand. Anyways, thank you for taking this call. Have a no good problem. one. You too. Cheers.","start_word":167,"end_word":186,"sentiment":"neutral","sentiment_score":0.049733515828847885}],"average":{"sentiment":"neutral","sentiment_score":-0.03625412598199267}}}}